HUMAN RELATIONS IN NURSING ADMINISTRATION INTRODUCTION We live in an age and culture where efficiency and productivity mean a great

deal. We have become obsessed with matters of technique and our technological skills have developed tremendously. This has extended from industry and commerce to these professions, which deal more directly with human beings and their welfare. Nursing, Medicine, Social work and psychology are some of them. We are busy doing things and at times we tend to forget that the people with whom we are working and for whom we are working are also human beings. The term human relation refers to interaction of a group and people in various settings. The concept of human relations takes in to consideration, why people are different?, why some are cordial, efficient and why some work hard ?etc DEFINITION OF HUMAN RELATIONS Human relation is a science of applying principles of social psychology in improving the working of an organization and to make it more productive and the worker happier to improve efficiency and satisfaction Human relation is motivating people in organizational setting to develop team work which accomplishes individual as well as organizational goal effectively (Davis. K) OBJECTIVES OF HUMAN RELATIONS • Human relations approach emphasizes on the policies and techniques designed to improve employee morale and job satisfaction so as to increase the employee efficiency and reduce unrest. • To increase productivity and efficiency

feelings and sentiments. A. Individual differences: The individual differences in attitude. Motivational behaviour: An important determinant of individual behaviour and performance in an organization is motivation. who differ in feelings. Concept relating to the nature of people Davis K analyses the assumptions about the nature of people as follows: 1. skill etc affects the job behaviour of people. emotions. Scientific techniques have been developed to identify and measure individual differences and can be used in selection and placement of right person for the right job. placement and designing of training programmes and to know their motives and behaviours and to supervise them effectively 2. At the place of work the person may carries with him the problems of his private life and they also influence his performance of work. Whole person concept: The concept of whole person signifies that behaviour of a person cannot be studied in isolation. which cannot be separated from the skill he is using on the job. goal etc. 3. The person comes to the workplace as a complete person. He has his own background. it is needed to know the fundamental concept revolving around the nature of people and organization.• To promote understanding of the people behaviour in group or as an individual • Getting people to work effectively CONCEPT OF HUMAN RELATIONS In order to understand the concept of human relations. . From the psychological point of view it can be learned that behaviour of individual has certain causes. The principle of individual difference also emphasizes that a manager or administrator has to deal with human beings. emotions. In short individual difference has wide application in selection.

which coordinates the activities of its members for the achievement of common goal. The behaviour of individual is also related to the group in which he/she belongs. An individual join an organization if he feels that his goals will be served. It is the part of society and it consists of people who are social being.e. He cannot be treated like a machine or commodity. Concept relating to the nature of organization 1. Human dignity: This concept is different from the other three because it is more an ethical philosophy than a scientific. A change in the social system is reflected in the organizational behaviour through the behaviour of its employees as individual and as group. It tells that every person should be respected simply because he happens to be an employee of the organization. Organizations are social systems: An organization is a social system. B. If a person is not treated with dignity he will not co-operate with the organization. 4. So human relations broadly implies interaction and co-operation among people in group i. industry. . The concept of motivational behaviour remind that the supervisor or the manager by his/her own behaviour can cause an employ behave in a particular way. business. He will be dissatisfied because he feels his efficiency will go down.These causes may relate to an individual’s need or the consequences that result from his/her acts. otherwise there is no sense in people joining the organization. In fact without people or employee there is no organization. 2. Mutual interest: The interest of the people and that of organization must be saved. The concept of human dignity rejects the old idea of treating employees simply as economic tools. The statement that organization needs people and people need organization represents mutual interest. which has no sensitivity or dignity. hospital etc. school. People need organization to achieve their goals and organization nee people to help or get the help to reach the organizational goal.

These are called roles. Gradually these goals get stabilized  Status: People playing different roles yet have different importance. Status also carries its own level of power. An organization like a school or hospital has all the above-mentioned characteristics. So the important factors responsible for the growth of human relations are: .  Norms: All groups develop regulatory rules known as norms.  Group structure: The power distribution gets arranged in to a hierarchy. So human relations play an important role in the smooth functioning of hospitals or school.CHARACTERISTICS OF HUMAN RELATIONS The important characteristics of good human relations are:  Interaction/communication: Whenever two or more individuals come together and start exchanging information. This is termed as status.  Modification of behaviour: Also through interaction people develop certain attitudes and perceptions which modify their mutual behaviour  Group goals: These interacting persons also decide up on striving together for the achievement of certain goals  Role differentiation: Different persons contribute differently in the achievement of the group goals. This is known as group structure. Or they play different parts. This interaction may be of short or longer duration  Need satisfaction: If the members of a group find that in the process of interaction some of their needs get satisfied they continue interaction. FACTORS RESPONSIBLE FOR THE GROWTH OF HUMAN RELATIONS IN NURSING Efficient patient care is the result of sound professional administration and cordial human relations.

coordination. solve problems in the working environment and provide nurses with professional satisfaction. Nursing is a communicative intervention and the foundation of nursing lies in the communicative attitude. Recognition of the dignity of the individual and his/her personality  Encouragement to independent thinking and self decision making  Development of professional managers rather than autocratic managers  Change in work environment  The recognition that the real power centres within an organization are the interpersonal relationships established within the work environment  The belief that the organizations developed around human relationships. In the present day scenario.  In a hospital the producer and the raw material comprises of human beings and the nurses are mainly dealing with human beings. and co. .  Communication help to generate trust between nurse and the client. a work culture. where there is a lot of technical and modern advancement.action between clients and nurses. the human relation skill are very essential to bring about productivity (quality outcome). This attitude is manifested in the striving for mutual under standing. including those between leaders and employees  The human relations’ movement focuses on human feelings and attitudes of employees. IMPORTANCE OF COMMUNICATION IN NURSING ADMINISTRATION Effective communication is an important factor in maintaining good human relations. essence of responsibility and accountability. prevent legal problems in practice.

complaint books Hospital magazine. bulletin Annual reports Light signalling systems .  Communication is the relation ship itself because without it.  Communication is also a means for nurses to bring about changes in the work setting. therapeutic nurse – patient relation ship is impossible. Some of the communication systems used in hospital are: 1) Periodic talks between employer and employee 2) Sign posts for the patients and for general public 3) Staff conferences to get suggestions and for decision making 4) Social gathering to remove inter personal relationships 5) Employees consulting in problem solving 6) Standing orders and protocols 7) Hand book to provide general information 8) Manuals policy & procedure manuals 9) Bulletin boards 10) 11) 12) 13) Suggestion systems.  Failure to communicate can lead to serious problems for nurse and the client and can threaten nurses’ professional credibility COMMUNICATION SYSTEM IN HOSPITAL Hospital is an organization where improved communication systems are a dire necessity. Communication is a vehicle for establishing a therapeutic relation ship and good professional relationship in the work place  Communication is the means by which people influence the behaviour of another leading to successful out come of nursing service administration.

 Nurses have to know how to manage people. the various aspects of human relations are used to . It is at this level where the image of nursing is projected. So maintaining good inter personal relationship is necessary for providing effective health care to people. her manner of communication. inquiry officer Patient information booklet Inserts in the pay rolls. community and home. there is a need for human relations.  The nurse also has to deal with the society. in resolving it and to discover ways to adapt to the situation. Nurse client relationship is a human-to-human relationship or is a learning experience. paging system etc Public relations officer. school health. for which the art of dealing with people and effective leadership are very important. to share if possible. approach values. In this context also. A nurse will have to team up with top. community health and so on.  The ultimate aim of nursing service administration is to provide quality health care to people in the hospital. middle and lower level management and also have to manage subordinates.  Leadership and influencing people is required when nurses work in various setting like critical care units. intercom. whereby two people interact to face an immediate health problem. special care units. skills all these matter in projecting a positive image.  The whole discipline of nursing profession is built on people that continuously interact with sick as well as well human beings.14) 15) 16) 17) 18) Alarm systems in accident prone areas Tele communication systems. attendance register IMPORTANCE OF HUMANRELATIONS IN NURSING Every endeavour where more than one individual is making joint efforts to achieve a goal.

In fact WHO expert committee on nursing practice. which met in Geneva in 1995. to achieve individual and community action for health. Here the nurses role is to coordinate and manage the care delivered by other healthcare providers. coordinating and managing the health care system” as one of the core elements of nursing practice. their goals and aspirations.  With the growing attention to community and home care. their motivations and goals and then to work with them to achieve their goals. community groups. family members and workers from other sectors. STEPS IN IMPROVING AND MAINTAINING GOOD HUMAN RELATIONS IN NURSING ADMINISTRATION    Know your personnel well. in mobilizing and capitalizing on the strengths of various resources. Understand their functions Help them to perform their assigned jobs by adopting positive reinforcement techniques Praise them in public to the good job done Admonish them in private for any wrongful practices Be sincerely interested in them Set examples for others Do not be afraid to share responsibility Deal with the complaints in time and give personal attention to the problems Treat subordinates and clients with dignity and respect        . human relations play an important role. nongovernmental organizations. identified “organizing.establish rapport and trust to understand the client views.

 Be open and transparent and tell why things need to be done or changed Delegate responsibility with authority Praise. fair firm. tolerant. Maintain good interpersonal relationship with co-workers and members from other department or agency              ADVANTAGES OF HUMAN RELATIONS IN AN ORGANIZATION  Contribute to people’s skill building  Help to understand people  Help to predict about people  Help to motivate for effective work  Help to increase the adjustment level of people  Help to promote adjustment mechanisms . loyal. honest. broadminded and full of integrity Provide an enlightened leadership Foster a climate for real participation to develop team spirit among the employee Using good judgements while dealing with the needs and feelings of subordinates. appreciation. awards and letter of thanks should be liberal Needs must be satisfied by realizing status positions Speedy removal of grievances Keep all the channels of communication open Develop a positive attitude towards others and life Do not preach but act Keep your promises whenever made Cultivate the qualities to win over the confidence of others by being truthful.

who lacks confidence in his ability. o Weakens managerial authority: o A case of introversion and shortsightedness: Human relation may become deceptive if its introvert nature is not taken in to consideration. consumers and increase productivity (quality of out come). It is not a remedy to all human problems. The limitations are: o Undue emphasis on human relations will do harm more than good o Mass conformity: Over dependency on human relations reduce individual efforts and promote group efforts o Manipulation of people: Manipulation of people for selfish ends o No exact but commonsense: Most of the human relations practices are not exact and is simply based on commonsense or humanitarian interest of people o Lack of confidence but liking people: Human relations approach is considered as a wrapper employed by a manager. There may not be a real solution for the conflicts. But at the same time there are some limitations are also associated with it. Help to understand individual difference  Help to improve interpersonal skill  Help to develop positive attitude  Help to assess needs and desires LIMITATIONS OF HUMANRELATIONS Good human relations are essential to boost the morale of employees. o Unrealistic removal of conflicts: Human relations help to reduce destructive conflicts only. CONCLUSION .

It cannot provide absolute solutions to the human problems but shows a way for ushering improvement .Human relations cannot eliminate frustration. discontentment and conflicts but can minimise these evils in the work environment.

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