EMOTIONAL INTELLIGENCE AT WORK

A book by DR. DALIP SINGH IAS (Response Books: Third Edition 2006)

Notification
This EQ PP Presentation can be used freely for Academic purposes. We earnestly expect that user to give due credit to the author of the EQ AT WORK book-Dr Dalip Singh

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ARE YOU EMOTIONALLY INTELLIGENT?
OR YOU STILL THINK (not feel) THAT IQ MATTERS MORE THAN EQ

Before we move ahead please note that:

IQ means intelligence quotient  EQ means emotional quotient  EI means emotional intelligence  My website add is: www.eqindia.com 

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love. frustration. involving bodily changes of widespread character such as breathing. flushed face. a state of excitement or perturbation marked by strong feelings. disgust. elation.WHAT ARE EMOTIONS ? fear. Psychological side. anxiety. failure. affection. etc. achievement etc. shame. surprise. gland secretions.eqindia. There are TWO dimensions of emotions: Physiological side: µEmotion¶ is a complex state of human mind. www. pulse rate. lust. Happiness. anger. sadness.com 5 . pounding heart. sweating palms. The above are the emotions which directly affect our day-today life.

Shame: guilt. friendliness. annoyance. Love: acceptance. apprehension. joy. contentment. amazement wonder.Emotions And Their Blends:        Anger: fury. remorse. nervousness. kindness. www. relief. sorrow. infatuation. Surprise: Shock. Enjoyment: happiness. trust. regret. astonishment. cheerlessness. humiliation. pleasure. gloom. Fear: anxiety. hostility. outrage. Sadness: Grief.eqindia. terror.com 6 . resentment.

The above statements refer to various emotions we experience in our day to day life.eqindia. Why does it happen with me only in life. She does not understand the feelings of others. He is jealous of his colleagues. My boss is always in a hostile mood. www. The HOD blurts things out without thinking of others. Nobody understands/listens to me.com 7 . I am always nice with the people around me. He takes everything too personally. He is always nagging others.Examples of Use Of Emotions:            She is too sensitive. The management is way out of touch with employee¶s emotions.

www.What Exactly Is EQ Emotional intelligence or Emotional Quotient is simply defined as:  knowing what feels good. and how to get from bad to good. what feels bad.  Knowing your emotions and knowing emotion of others.com 8 .  It refers to emotional management skills which provide competency to balance emotions and reason so as to maximize long term happiness.eqindia.

Emotional intelligence describes abilities distinct from. for motivating ourselves.eqindia.Emotional Intelligence is ³the capacity for recognizing our own feelings and those of others. but complementary to.com 9 . and for managing emotions well in ourselves and in our relationships.´ Daniel Goleman (1998) www. academic intelligence.

com 10 .eqindia. which motivate an individual to recognize truthfully. (Dalip Singh 2003) www. emotional maturity and emotional sensitivity.The Indian Perspective ´Emotional intelligence is the ability of an individual to appropriately and successfully respond to a vast variety of emotional inputs being elicited from inner self and immediate environment. interpret honestly and handle tactfully the dynamics of human behaviourµ. Emotional intelligence constitutes three psychological dimensions such as emotional competency.

anthropology. Our educational system gives stress on IQ and not on EQ. Physics. failure. Computers. Engineering etc. Hindi. We are taught History. Geography. stress. communication We are expected to learn all these from our parents.e. anxieties.  We are not TAUGHT how to handle frustration.com 11 . Botany. English. Adjustment. inferiority complexes. burnout.eqindia.. Medicine.  www.Are we giving EQ education in schools /colleges NO. depression. coordination. ego problems  We are not told to learn how to manage emotions i. interaction. peer group of other role models At the later stages of our lives we are told to master emotional competencies to be successful.

The rest of 80 percent success depends on your EQ 20% IQ 80% EQ www.IQ v/s EQ (Intelligence Quotient v/s Emotional Quotient)  The research shows that IQ can help you to be successful to 20 the extent of percent only in life.com 12 .eqindia.

powerful. competitions cleared.eqindia. being rich and wealthy. percentage of marks in schools and colleges.WHAT IS ³SUCCESS´  Is it your IQ: Exams passed.dominating.com 13  .academic qualifications etc Earning fat salary. top positions in workplace. being influential etc www.

Many a times non-tangible performance or achievements may be termed as successful.eqindia. www. Reaching a top position in carrier may be an indicator of success for others For some having a satisfying job life or personal satisfaction may be an indicator of success Only the tangible achievements may not be indicators of success in life.com 14 .OR SUCCESS IS SOMETHING ELSE      The word "success" is a relative term Living a healthy and happy married life may be an indicator of success for some.

com 15 .eqindia.GETS YOU HIRED GETS YOU FIRED/PROMOTED THE PROFESSIONAL SUCCESS www.

how well we do at our jobs.What experts say Psychologists. Management consultants and Medical Doctors have been proving that there are personal characteristics called emotional intelligence which are responsible for the ways how we behave. and how healthy we are.com 16 . how we relate to others. Psychiatrists. www. how we feel.eqindia.

Emotional Intelligence tendencies can result in being uncomfortable with other people.eqindia. not succeeding at your job. or not having satisfactory interpersonal relations www. not being happy with your job.Conted«. and even being physically and psychologically unhealthy with stress-related problems.com 17 ..

The HEAD The HEART IQ EQ THE PERSONALITY www.eqindia.com 18 .

eqindia.THE PERSONALITY Thinking Part Feeling Part EQ www.com 19 .

www. A time to be patient and a time to decide.Characteristics of a High EQ Person   A time to wait and a time to watch. A time to be aggressive and a time to be passive.        A time to be together and a time to be alone. A time to confront and a time to withdraw. A time to cry and a time to laugh. A time to fight and a time to love.com 20 . A time to work and a time to play. A time to speak and a time to be silent.eqindia.

eqindia.Characteristics of a low EQ Person ³If only I had a different job « «´ ³If only I had finished graduation « «´ ³If only I had been handsome/beautiful «´ ³If only my spouse had stopped drinking «´ ³If only I had been born rich and famous«´ ³If only I had good contacts«´ ³If only I had better friends «´ ³If only I had married someone else «´ www.com 21 .

TWO VIEW POINTS ABOUT EQ Traditionalists say that emotions us Increase our vulnerability Cloud our judgment Inhibit free flow data Must be controlled Distract High performers say that emotions us Increase our confidence Speed our analysis of Build trust Provide vital feedback Must be managed www.eqindia.com 22 Motivate .

EMOTIONAL SKILLS MANAGERS SHOULD LEARN    EMOTIONAL COMPETENCY EMOTIONAL MATURITY EMOTIONAL SENSITIVITY www.com 23 .eqindia.

EMOTIONAL COMPETENCY     Tackling Emotional Upsets High Self-esteem Handling Egoism Handling Inferiority Complex www.com 24 .I.eqindia.

EMOTIONAL MATURITY Self-Awareness  Developing Others  Delaying Gratification  Adaptability and Flexibility  www.II.com 25 .eqindia.

III. EMOTIONAL SENSITIVITY Understanding Threshold of Emotional Arousal  Empathy  Improving Inter-personal Relations  Communicability of Emotions  www.com 26 .eqindia.

D.The Empirical Research A study of 80 Ph.eqindia.·s  A study of Insurance Sector  A study of IAS officers  A study on stress and burnout  A study of different professions www.com 27 .

D.A study of 80 Ph. they were tracked down and estimates were made of their success based on resumes.eqindia. evaluations by experts in their own fields. when they were in their early seventies.com 28 . and interviews in the 1950s when they were graduate students at Berkeley. and sources like American Men and Women of Science.¶s by EQ Consortium A study of 80 Ph. Forty years later.¶s in science who underwent a battery of personality tests.D. It turned out that social and emotional abilities were four times more important than IQ in establishing professional success and prestige. IQ tests. (EQ CONSORTIUM) www.

com 29 .A STUDY OF INSURANCE SECTOR In another research it has been found that Insurance salespersons who were optimists sold 37 percent more insurance policies in their first two years than did pessimists.eqindia. www.

Delhi University) www. Psychology Dept.eqindia.com 30 .A STUDY OF IAS OFFICERS  After studying 60 IAS officers of Assam Cadre it was found that 77 % of them fall in the category of Average EQ.  Only 15 % showed High EQ (Prof NK Chadha.

Psychology Dept.com 31 . Delhi University) www. (Prof NK Chadha.eqindia.A STUDY OF STRESS AND BURNOUT  The managers High on EQ were low on µburnout¶ implying that they can cope up better with stress.

Nursing (DALIP SINGH 2002) www. Engineering.Do different professions require different Levels of EQ? CLUSTER I: EXTREMELY HIGH Artist. Advertisement. Social Work CLUSTER II:HIGH Teaching. Banking.eqindia. Insurance.com 32 . Information Technology. Politics. Police CLUSTER III:AVERAGE Judiciary. Business/ Entrepreneurship. Accountancy. Tourism. Legal. Administration. Medicine.

There is no direct evidence to prove that EQ is dependent upon heredity. Being highly EI does not not mean being extra nice. www. the research shows that males are equally emotional when compared to females. However. the environment does seem to 33 influence the EQ.eqindia. polite or sugar coating your language The females are NOT superior to males in expressing/experiences emotions as most of us tend to believe incorrectly.com . In fact.SOME MYTHS/FACTS ABOUT EQ      Being EI does not mean a weak. submissive or defensive personality.

com 34 . Having average EQ is not bad or undesirable Having high EQ is always welcome. We are not negating the IQ..     Advocating EQ does not mean that we are promoting low scorers or average IQ people.eqindia. It would be a win win situation. In fact a combination of high EQ and high IQ would be a most ideal personality. www.Myths«.

www.eqindia.com 35 . The popular thinking that EQ is entirely inherited is incorrect. It is something one has learned. There is no emotional intelligence genes as such that we know of today. Emotional Intelligence is not fixed at birth.CAN EQ BE DEVELOPED?  YES. You can develop your EQ by upgrading your emotional skills.

eqindia.. The answer is YES.Conted««.com 36 . age and maturity are positively correlated with the EQ. Same is not true about IQ which is more or less static. Can EQ be developed at any stage/age of personal or professional life. In fact. You can upgrade your emotional skills at any stage of your life. www.

eqindia.Can EQ Be Measured? YES. Though some critics may argue that emotional traits can not be measured accurately the psychologists have shown that EI can be measured by using standardized scientific tools. www.com 37 .

94 and validity of 0.   The test is available online free of cost at www.com 38 .eqindia.com It is being used widely in research and elsewhere.92.THE EQ TEST  Test developed by Prof NK Chadha & Dr Dalip Singh    The test has 22 real life situations It has been standardized on Indian population This test has a reliability of 0.eqindia. www.

APPLYING EQ IN BUSINESS ORGANISATIONS ‡Customer Service ‡Hiring ‡Turnover ‡Training ‡Corporate Culture ‡Productivity ‡Goal Setting ‡Emotional Support ‡Leadership www.com 39 .eqindia.

CONCLUSION: Applying EQ makes you feel comfortable within your own skin and with people around you. www. You can also understand what makes you incompatible with certain people or jobs and learn ways to deal with the emotional difficulties ease. You can also understand the specific feelings that cause you stress and learn ways to become more at peace.com 40 .eqindia.

QUOTES  ´Anyone can be angry³that is easy.eqindia. at the right time. for the right purpose.com 41 .µ www. and in the right way ³ that is not easy. But to be angry with the right person. to the right degree.

com Thanks 42 .eqindia.FOR FURTHER DETAIL PLEASE CONTACT DR DALIP SINGH AT Website: www.com www.eqindia.com Email: dalip9999@yahoo.

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