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e.commerce

e.commerce

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Published by: san143 on Jan 06, 2011
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01/06/2013

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Electronic commerce is an emerging model of new selling and merchandising
tools in which buyers are able to participate in all phases of a purchase decision, while

stepping through those processes electronically rather than in a physical store or by phone

(with a physical catalogue). The processes in electronic commerce include enabling a

customer to access product information, select items to purchase, purchase items securely,

and have the purchase settled financially. It is an emerging concept that describes the

process of buying and selling or exchanging of products, services; and information via

computer networks including the Internet.

E-commerce is basically, doing business-as-usual, but across the Internet. You

advertise your products or services on your Web site, as you would in any other media like

newspapers, TV or brochures. Advertising on your Web site can be done in two ways.

E-COMMERCE TECHNOLOGY AND MANAGEMENT

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ANNA UNIVERSITY CHENNAI

The first is by use of a relatively simple Web site consisting of a few pages whereby
you tell potential customers who you are, what you do, where you are and how

they can contact you ( easiest done by giving them your email address).
The second way of enabling world-wide customers to buy from you is to provide
them with an On-Line Catalogue of your products which they can browse at

their leisure without having to go to your place of business.

On-Line Catalogue:

On-Line Catalogue is that catalogue where people access via the Internet. On-

Line Catalogue is an integral part of website, enabling customers to...

Browse through stock list, read about an item or service;
Look at photographs of the products.
Select which items they want to purchase
And drop them into a shopping cart as they go along.
When they have completed their shopping, they go to the
Check-Out.

The next step is to request the order by filling in their details and method of payment

on a form which is waiting for them at the Check-Out. The form is already partially completed

with a breakdown of the items in their shopping cart, prices inclusive of tax, and shipping

& handling charges, if any. If they choose to pay by credit card, the form includes a place

for them to fill in their credit card number. And then, with one press of a button, they send

the order to you.

Electronic Commerce under different perspectives:

Let’s see how Electronic Commerce (EC) is defined under each perspective.

1. Communications Perspective

EC is the delivery of information, products /services, or payments over the telephone

lines, computer networks or any other electronic means.

DBA 1727

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2. Business Process Perspective

EC is the application of technology toward the automation of business transactions

and work flow.

3. Service Perspective

EC is a tool that addresses the desire of firms, consumers, and management to cut

service costs while improving the quality of goods and increasing the speed of

service delivery.

4. Online Perspective

EC provides the capability of buying and selling products and information on the

internet and other online services.

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