Questionnaire

The purpose of this questionnaire is to develop Internship report “Customer Satisfaction appraisal on real estate business” as partial requirement of my Graduation in American International University-Bangladesh.Thank you very much for your time and patient in completing this questionnaire.

Name: Address: Tel. No ( if possible) : 1. Age of the respondent: (in years)
  

20-30 31-36 37-45

 

46-54 55>

2.Occupation:
  

Service Business House Hold

  

Bank Doctor Other…………………….

3. Monthly Income: ( in T.K)
  

10,000-15000 22,000-30,000 40,000>

 

16,000-21,000 31,000-40,000

4. Have you already purchased any apartment? Yes No

If Yes, How long are you living in this apartment? Days Months Years

Which of the following factors you mostly considered before buying apartment? Price Location Financial budget Company image 8 Are you satisfied with the handed over projects ? Yes No 29. what size of apartment you want to buy? Sqt 5. Which area you will prefer for buying your apartment? Gulshan Elephant road Banani Uttara Dhandmondi Baridhara Baily road Elephant road Purana paltan Siddique bazaar Mirpur Others ………. What should be the duration time you think? Months / years 9. How much did you pay or want to pay for the apartment [in taka]? 10.. 6. Is company Prompt in dealing with customer complaints? .28 lakh 7.15 lakh 16-22 lakh 23.35 lakh 35 lakh > If no .If not purchased .

S.Yes No 10. Which department is much suited for you in providing customer service? Marketing C.D Finance 13. Do you think the apartment price is much more than the services offered by the company? Yes No If yes. What do you think about the terms & conditions of company for buying apartments? Much flexible . Are you satisfied about the company services so far? Yes No Contact with service provider If No what are changes do you think to have? 12. What do you do if the problem arises? Call help line If other please specify 11. what will be your Suggestions? ……………………………………………………………………………………………… ……………………………………………………………………………………………… 14...

then how is the quality of the ad ? Excellent Good Average Fair Poor . Have you watched any ad of the company? Yes No Yes. How much you are satisfied about the features and amenities of your apartment provided by the company? Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 16.Moderate Much stiff 15.V Ads Company’s websites Through yours friends/ relatives 17. How you have come to know about ADTL? Existing client Through News paper Ad Through magazines Hoarding / billboard T.

Please rate the customer service of the company. is ADTL's customer service……? Better Worse Same . Excellent Good Average Fair Poor 21. Which media you prefer to watch the company’s ad? Television Newspapers Magazines Hoarding / billboard Websites 20.Compared to initial time.18. pls suggest about the modification ………………………………………………………………………………………… ………………………………………………………………………………………… 19. Do you think that company’s ad should be modified? Yes No If yes.

Pls rank about the top 10 developers of Dhaka city at present [like 1.3 ….. . East west property development (pvt) Ltd The structural Engineers Ltd Eastern Housing Ltd Sheltech (Pvt) Ltd Rangs Properties Ltd ABC Real Estate company Navana real estate Ltd. How you are satisfied about the overall service of the company? Extremely satisfied Satisfied Satisfied Dissatisfied Very Dissatisfied 24. Amin Mohammad Foundation 23. In the left box] Business technology and ideas Ltd A Asset Development &Holdings Ltd Concord Real estate & building products Ltd Advanced Development Technology Ltd.How likely would you be to recommend ADTL's customer service to a friend or colleague? ……………………………………………………………………………………… ……………………………………………………………………………………… Thanks for your Kind Cooperation.2.Don’t know 22.

M.Surveyor: K. Nayeemul Islam .

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