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RESUME

ESHTEYAK
E Mail :- eshteyak@gmail.com
#no.218, Jhelum Hostel
JNU, New Delhi.110067
Phone : 9971072966

Career Objective

Seeking a position to utilize my skills and abilities in the Service Industry that offers professional
growth while being resourceful, innovative and flexible. A very good team player.

Work Experiences & Job profile:-

 Working as a Senior Associate for Spanish Language Support with WNS GLOBAL SERVICES
LTD. (INDIA), as a Quality Assurer since November 2006.
 Handling escalations on calls, e-mails and chat from the overseas customers

Nature of work involves, Costing of tour packages of Virgin Holidays. Virgin Holidays is the
leading sister Tour Operation Company of Virgin Atlantic Airlines; Quality Assurance division is
considered to be an asset to the company and is equivalent to two advisors in the process. It further
includes checking all the segments like, Adult Price, Flight supplement, Weekend Flight Supplement,
Peak Season Supplement and Flight hotel room up gradation.
.
 Worked as an Escort/Guide, for Spanish & Latin American Clients.

Professional Qualifications

 Pursuing Advance Diploma in Spanish from INSTITUTO CERVANTES,


New Delhi.
 Completed Diploma in Spanish Languages (2007 – 2008) from JMI, New
Delhi.
 Completed Political Science (Hons.) from Delhi University, Delhi.

Technical Skills

 Computer Application: Ms Office and Internet.


Extra Activities

 Acted as a Volunteer in the dept. of History of Art(commemorating


prof. V S Agarwal’s contribution)
 Participated in World Tourism Day, organized by Deptt of Tourism, BHU.
 Participated in National Tourism Day, organized by Deptt of Tourism,
BHU.
 Participated in Ganga Mahotsav and Shilp Mela, organized by U.P
Tourism, Varanasi, U.P.

Area of very special

 Knowledge Services, (BPO /KPO).

Personal Details
Date of Birth : 1st July 1981.
Sex : Male
Father’s Name : Late Mohd Ibrahim
Marital Status : Single
Languages known : English, Spanish, Hindi and French
(elementary).
Permanent Address : Behind Azim Petrol, Azimabad, Mirzahadipura
Mau – 275101, (U.P.)
Contact No. : 09958774145 (M).

Date:
Eshteyak