Waste Management of Alameda County would pursue an aggressive 10 month implementation schedule once an approved contract has been executed. Equipment purchases would be completed within three to five days of contract execution. Containers for both solid waste and yardwaste would begin to be available within 45 to 60 days of ordering. Customer information and educational pieces would be delivered at the time that carts are delivered for each tYPe of service provided.
Waste Management of Alameda County would pursue an aggressive 10 month implementation schedule once an approved contract has been executed. Equipment purchases would be completed within three to five days of contract execution. Containers for both solid waste and yardwaste would begin to be available within 45 to 60 days of ordering. Customer information and educational pieces would be delivered at the time that carts are delivered for each tYPe of service provided.
Waste Management of Alameda County would pursue an aggressive 10 month implementation schedule once an approved contract has been executed. Equipment purchases would be completed within three to five days of contract execution. Containers for both solid waste and yardwaste would begin to be available within 45 to 60 days of ordering. Customer information and educational pieces would be delivered at the time that carts are delivered for each tYPe of service provided.
2M AR Exhibit M
eee ‘A Waste Management Company
Onkland. 2
5108203509,
Waste Management of Alameda County would pursue an aggressive 10 month
implementation schedule once an approved contract has been executed. Our objectives
throughout start-up would be to establish new and revised servioes as quickly as possible without
disruptions or incoaviences to our customers. Therefore, we would establish a progressive
phased-in schedule which would allow for minimal errors or omissions, and timely service
delivery.
Equipment purchases would be completed within three to five days of contract execution.
Preliminary estimates for initial truck delivery would be within four to five months. We
anticipate recsiving eight to twelve vehicles per month and would incorporate them into the
‘operation once safety checks and licensing had been completed.
Containers for both solid waste and yardwaste would begin to be available within 45 to 60
days of ordering. ‘Truckdoads of carts delivered would be scheduled and coordinated such that
delivery to customers could occur as shipments arrived. A temporary staging area would be
established to accommodate any overflow.
Customer information and educational pieces would be delivered at the time that carts are -
delivered for each type of service provided. ‘To minimize confusion, curbside garbage carts and
faformation would be delivered about 30 to 45 days prior to greenwaste carts and information.
Tn all cases, service changes would begin one week following container delivery.
training will be essential to successful program implementation. Customer Service
‘Representatives wil be trained for three to five days on telephone etiquette, information systems,
ee btense details of all programs prior to submittal of any formal notification to customers on
the new programs. Our CSR's will be prepared to answer questions about the program and
manage any service related issues prior to receiving customer calls.
Driver training will include customer service related training in addition to equipment,
and new route training. Drivers will be trained on the functionality of new equipment
for a period of 1 to 2 weeks to insure safe operation in the field. In addition, drivers will be
iesisied in learning new routes by providing as much lead time and detailed route sequences as
possible prior to initiating the re-designed routes.
Finally, throughtout implementation, WMAC will establish and maintain a coordinated’ team
approach to successfully complete the project. ‘We will dedicate senior operations and customer
2pm personnel to this project exclusively to coordinate and maintain development schedules,
see Powe will submit weekly progress reports to the Division President and to the City
detailing major accomplishments or issues to be resolved. Project mectings will bé held weeldy
‘vith key staff throughout implementation. A draft implementation schedule providing greater
detail bas been attached.
eS
4. City of Oakland
Curbside Solid Waste, Yardwaste & Recycling
Implementation Plan
1995, 1996
o * * * e
: see ee ee ge
Order Container . : (aor =
Order Trucks: : -
City Approval-Recycling bin calor -
Comprehensive Instruction Brochure & Calendar >
First Draft for City Review &
>
1 First Draft for City Review
Advisory Tags for Improper Set-oute
First Dra for Cty Review
Clty Comments for Final Dratt
Final Drait Gémplete/Begin Translation
‘Translation Complete/tiogin Printing
Incorporate Staffing & Training Yor CSR's
Develop Frallisabled Exemption
First Draft for Cty Review
City Comments for Final Dratt
FI raft Complete‘Ml Capital Listings ScheduleEXHIBIT M1”
CAPITAL LISTING SCHEDULE
Vehicles
47 VolvolWhite Chassis's with Single Pass Collection Bodies
Containers
8,500 - 20 Gallon Burgundy MSW Carts
70,000 - 36 Gallon Burgundy MSW Carts
42,000 - 64 Gallon Burgundy MSW Carts
41,000 - 96 Gallon Burgundy MSW Carts
2,000 - 64 Gallon Split Burgundy MSW Carts
80,000 - 64 Gallon Green Yard Waste Carts
55,000 - 18 Galion Curbside Recycling Bins
Total
$8,454,828
$65,877
$2,915,762
$569,999
$56,907
$155,848
$4,331,728
$328,289
J'
City of Oakland.
Curbside Solid Waste, Yardwaste & Recycling
+ Implementation Plan
Garbage BIN Inserts
First Draft for City Review
lly Comments for Final Dratt
Final Draft Completefegin Translation
Translation Complete/fiegin Printing
Third Qtr. Bling Cut-off Date
Containers Recelved
Solection/Tratning for Drivers & Supérvisors
Solldwaste, YardWaste, Recycle Bin Delivery
“(Section C & D Primary)
Curbside Solichaste, Yardwaste, Bi-Weekly Recycling
“Collection (Phased In: C & D Primary)
New Trucks Received
Solid Waste, Yardwaste, Recycle Containér Delivery
| ‘*** (Sector A & B Primary)
' Christmas Teo Recycling
Curbside Solidiaste, YardWwaste Phased In
| (A&B Primary)
‘Schedule will be accelerated where possible, depending on-
Manufacturers dellvery of Equipment.
“Phase In estimated @ 4500 customers per week
| S “Sectors ASB timing for estimated purposes only. WMAC will
i Inform Contractors 2s goon as possible to allow schedule
eee possible.
*
1995
1996
[sep.5
7
ob bt *
f ¢ fof # oe
[sen #1
een. 1
[Sep. 25.
|__ fog Dae > > [ez
+ > [inns Fas
>
ae
oct 18= 00s. tH
4s Gaver]
‘p> Daas
Se [ie Few]‘M2 Implementation Plan |
emer |Oakland Implementation Plan
‘OPERATIONS Jompave secre
‘eli yg] Spa Oo Doe AS ATO HT Waa HET I [ema Rw 0 [SVT aT wea A Pa [wo a
[Bciratne Mrenan pa quan
ln oraer
foooa0 ey (met 8 overage) | ubeAug
richen pat iiayouon
Puree oda ft pal ie i :
[Datormine b¢-gaonreoeing
Jatt quantity and oxder oe
0,000 unity ees
|__leeeytng eat i aout _
Route Audis by avers
[idsiercte attr eat datvary | Aug-Dec
na Hamann ssi i ;
|wssteRoute rerouting -prezant
4 toc for epproval Septoct
no cy changes
eure ve staging rane TF
s fear aavery ct. Nou 15
3,000 rahe noaded
lbeslgnate MLE Tor Oakland
6 |ivartoRoute etter
| leoanny Humana te prove Ls
Tfoetsopnew toute maps ———| WS fs t =
[Bree route airs and TUTE | yy,
superior - net Ne sina
(best carpal delivery plan
0 eat vay te cance Nov
resents regu colchon ds
Bracers fornewrovies | Wov.Dee
[i javier ating New Route] nov jan
ovens Besa
asd paldever/ fom Reha
+t00000 sty :
jest elie Won rede |p
“20,00
{-s0.c00 ay ——_—__—
art celvery Fors Cascade
SS an
p00
Ta[Hel dy Treo Pup Ta
[Blky Clackout Dates
Fiscanplleftdayteapickuo |__“*"
FraeteRoute begins
sin bag routing aa
eijude Program start date
esp rcretlarnn i bala
cor aon3t
[Sapa delve ta residents
|"°|:3 roses pr dayt0 werk ders
20} "esate dapath teks fr any | Feb tune
eatvaod ext opr
Recjeing bt recovery t
laifedaignte ues) torecover bins | Feb
| fecoommeritreceing use
fen tape 4
WResyeing Bin pickup
[s0.000 quay ett -ap
22 recylg vero ding route )“*P7-AP®
| Prt OST tb ec
ont Updates 7280412 AMiv 2¥8 yore poppin
rrew-rcuen|
TRA
AON Aq
ez ure
awe
: SE AON
PELRSH se [ito or Leen [rae [poe ae eee eee ee [ree pe tae 180 dag] Eny [An Une | Sige ou
Woreviiid —TNaainbasONVSINVAT
ue], UOPRUEUE|duy] puepEDOakland Implementation Plan
+ PUBLIC ENUCATION _RoseannefErinn ae
‘ally a a Huy Ag] Spt Oat | Wow Dac we [aTNo| IATL wzw] aes] BM Yared [wear ar rea wan] waa ih [Ava [ara aa [ay Sun
1 [Develop Kishen pal iext a oat
2 fmpiemoniation Plan fo City | by Aug t
[3 [oeveiop recycling cart il tet —|~ Ju-Au, F
[eet wth City re pubile aig
leducation plan components
ulky Pub Ed Brochure A 4
15|*Review 2004 brochure & reuse | Oct-Jan 10
vad by anwar 10 a
loetonsnge oTeartes aay” | Row Bae 6 — —
liter & mall 36 nected otneeded| |
Develop & mal announdervent —
pub ed toatl SED)
Fesrnonth relaut for carts but week
sence begins Jan 31
explin comeing re=ycing
Jee foodyardwastesystam | yoy.Jan
| comectsetout procedures deceaatad
removing unwanted recyetng bins
ky residents of whet ections they
Jase nt dri reno
|recycing bin reuse contest?
shojo hal wil impact clacton |
fivoice City re: grant received fof] —ypay
ocd wacte start-up costs
[Develop small Business Program| Sept 2006 sent
es
Last Updated 829/04 0:12 AMAhiv 219 varezm porpdn yey
[ I TET Se
sen
300:A0N
eqn
300 AOH
iz
See Level EaL iv |ae [Cee i ae [eee | ee Lace] ee et [ao Tar Pa ea a fo
reqneEIUEy
ueid Uopeyuewe;du] puepyeo:CCOMMUNITYISTAFF ACTIVITIES
community Roseamnelcty nt
‘Aelvity pases gg [Sept] O& [No | Dec | [HO] AAT [ea | a7 Awana Or ve [a [rT] AAO [ ABS ay Tn
[Err ETT T oyun
coneuityNeignbarhood
2 |pssocaion Mesings-as au'd_|_ “APT
3 [school Presentations Tani 4 =
Cater to premium backyard
service customers: add cha
Develop iter eae
4 /ealvtesponeedeaine ct ani) Fear
ees ween up a se change
n= 2225 wei cus |_|
(dere to alepaten tickets fr any T
Slundetvered carts reported | san t-Apr
sat roses raring neces
foakiand Environmental Espo ——[_—20-Apr fa I z t
CUSTOMER SERVICE ___Koreo/MaryLinds
Actly Pane Table [an] Jy Ag [Sep] Ot | Wow | Daa] 0S [TOL A waa WaT ar [aN mee aay ar [are Taw ay a
| PARR Camamer Sere BATE Voy 56
fraigProgram Overviow
Secure separate phone queve Tor
2 ear inquiries Dee-Apr
|" secwate queve ave In Doo
Develop and record (lephone Or}
3 Ino educational messaaes = a 3 |
[ait detvery is to Cs
4 oy rauttreok of delivery Jan-ap
is to ie nonheme a] it]
fad 6 ace CSR toma
lating startup questions | sarap
5 ng procees apr 15
| stating E
Gens fo depute chal Tor ony
6 findevered cots reported Jona.ape
| sstat paced ring nascdod _
OPERATIONS. Jon
Aatulty able [Ta gp | Wav ee [0s rio Wr [ee aaa ar ara Tama ar [se [ae | a Pa Tim
| URC Race superar a5 — [pec san 4
bviver new Progeam Training = :
Lost Updated aro 0:12.AM