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2M AR Exhibit M eee ‘A Waste Management Company Onkland. 2 5108203509, Waste Management of Alameda County would pursue an aggressive 10 month implementation schedule once an approved contract has been executed. Our objectives throughout start-up would be to establish new and revised servioes as quickly as possible without disruptions or incoaviences to our customers. Therefore, we would establish a progressive phased-in schedule which would allow for minimal errors or omissions, and timely service delivery. Equipment purchases would be completed within three to five days of contract execution. Preliminary estimates for initial truck delivery would be within four to five months. We anticipate recsiving eight to twelve vehicles per month and would incorporate them into the ‘operation once safety checks and licensing had been completed. Containers for both solid waste and yardwaste would begin to be available within 45 to 60 days of ordering. ‘Truckdoads of carts delivered would be scheduled and coordinated such that delivery to customers could occur as shipments arrived. A temporary staging area would be established to accommodate any overflow. Customer information and educational pieces would be delivered at the time that carts are - delivered for each type of service provided. ‘To minimize confusion, curbside garbage carts and faformation would be delivered about 30 to 45 days prior to greenwaste carts and information. Tn all cases, service changes would begin one week following container delivery. training will be essential to successful program implementation. Customer Service ‘Representatives wil be trained for three to five days on telephone etiquette, information systems, ee btense details of all programs prior to submittal of any formal notification to customers on the new programs. Our CSR's will be prepared to answer questions about the program and manage any service related issues prior to receiving customer calls. Driver training will include customer service related training in addition to equipment, and new route training. Drivers will be trained on the functionality of new equipment for a period of 1 to 2 weeks to insure safe operation in the field. In addition, drivers will be iesisied in learning new routes by providing as much lead time and detailed route sequences as possible prior to initiating the re-designed routes. Finally, throughtout implementation, WMAC will establish and maintain a coordinated’ team approach to successfully complete the project. ‘We will dedicate senior operations and customer 2pm personnel to this project exclusively to coordinate and maintain development schedules, see Powe will submit weekly progress reports to the Division President and to the City detailing major accomplishments or issues to be resolved. Project mectings will bé held weeldy ‘vith key staff throughout implementation. A draft implementation schedule providing greater detail bas been attached. eS 4 . City of Oakland Curbside Solid Waste, Yardwaste & Recycling Implementation Plan 1995, 1996 o * * * e : see ee ee ge Order Container . : (aor = Order Trucks: : - City Approval-Recycling bin calor - Comprehensive Instruction Brochure & Calendar > First Draft for City Review & > 1 First Draft for City Review Advisory Tags for Improper Set-oute First Dra for Cty Review Clty Comments for Final Dratt Final Drait Gémplete/Begin Translation ‘Translation Complete/tiogin Printing Incorporate Staffing & Training Yor CSR's Develop Frallisabled Exemption First Draft for Cty Review City Comments for Final Dratt FI raft Complete ‘Ml Capital Listings Schedule EXHIBIT M1” CAPITAL LISTING SCHEDULE Vehicles 47 VolvolWhite Chassis's with Single Pass Collection Bodies Containers 8,500 - 20 Gallon Burgundy MSW Carts 70,000 - 36 Gallon Burgundy MSW Carts 42,000 - 64 Gallon Burgundy MSW Carts 41,000 - 96 Gallon Burgundy MSW Carts 2,000 - 64 Gallon Split Burgundy MSW Carts 80,000 - 64 Gallon Green Yard Waste Carts 55,000 - 18 Galion Curbside Recycling Bins Total $8,454,828 $65,877 $2,915,762 $569,999 $56,907 $155,848 $4,331,728 $328,289 J ' City of Oakland. Curbside Solid Waste, Yardwaste & Recycling + Implementation Plan Garbage BIN Inserts First Draft for City Review lly Comments for Final Dratt Final Draft Completefegin Translation Translation Complete/fiegin Printing Third Qtr. Bling Cut-off Date Containers Recelved Solection/Tratning for Drivers & Supérvisors Solldwaste, YardWaste, Recycle Bin Delivery “(Section C & D Primary) Curbside Solichaste, Yardwaste, Bi-Weekly Recycling “Collection (Phased In: C & D Primary) New Trucks Received Solid Waste, Yardwaste, Recycle Containér Delivery | ‘*** (Sector A & B Primary) ' Christmas Teo Recycling Curbside Solidiaste, YardWwaste Phased In | (A&B Primary) ‘Schedule will be accelerated where possible, depending on- Manufacturers dellvery of Equipment. “Phase In estimated @ 4500 customers per week | S “Sectors ASB timing for estimated purposes only. WMAC will i Inform Contractors 2s goon as possible to allow schedule eee possible. * 1995 1996 [sep.5 7 ob bt * f ¢ fof # oe [sen #1 een. 1 [Sep. 25. |__ fog Dae > > [ez + > [inns Fas > ae oct 18= 00s. tH 4s Gaver] ‘p> Daas Se [ie Few] ‘M2 Implementation Plan | emer | Oakland Implementation Plan ‘OPERATIONS Jompave secre ‘eli yg] Spa Oo Doe AS ATO HT Waa HET I [ema Rw 0 [SVT aT wea A Pa [wo a [Bciratne Mrenan pa quan ln oraer foooa0 ey (met 8 overage) | ubeAug richen pat iiayouon Puree oda ft pal ie i : [Datormine b¢-gaonreoeing Jatt quantity and oxder oe 0,000 unity ees |__leeeytng eat i aout _ Route Audis by avers [idsiercte attr eat datvary | Aug-Dec na Hamann ssi i ; |wssteRoute rerouting -prezant 4 toc for epproval Septoct no cy changes eure ve staging rane TF s fear aavery ct. Nou 15 3,000 rahe noaded lbeslgnate MLE Tor Oakland 6 |ivartoRoute etter | leoanny Humana te prove Ls Tfoetsopnew toute maps ———| WS fs t = [Bree route airs and TUTE | yy, superior - net Ne sina (best carpal delivery plan 0 eat vay te cance Nov resents regu colchon ds Bracers fornewrovies | Wov.Dee [i javier ating New Route] nov jan ovens Besa asd paldever/ fom Reha +t00000 sty : jest elie Won rede |p “20,00 {-s0.c00 ay ——_—__— art celvery Fors Cascade SS an p00 Ta[Hel dy Treo Pup Ta [Blky Clackout Dates Fiscanplleftdayteapickuo |__“*" FraeteRoute begins sin bag routing aa eijude Program start date esp rcretlarnn i bala cor aon3t [Sapa delve ta residents |"°|:3 roses pr dayt0 werk ders 20} "esate dapath teks fr any | Feb tune eatvaod ext opr Recjeing bt recovery t laifedaignte ues) torecover bins | Feb | fecoommeritreceing use fen tape 4 WResyeing Bin pickup [s0.000 quay ett -ap 22 recylg vero ding route )“*P7-AP® | Prt OST tb ec ont Updates 7280412 AM iv 2¥8 yore poppin rrew-rcuen| TRA AON Aq ez ure awe : SE AON PELRSH se [ito or Leen [rae [poe ae eee eee ee [ree pe tae 180 dag] Eny [An Une | Sige ou Woreviiid —TNaainbasONVSINVAT ue], UOPRUEUE|duy] puepED Oakland Implementation Plan + PUBLIC ENUCATION _RoseannefErinn ae ‘ally a a Huy Ag] Spt Oat | Wow Dac we [aTNo| IATL wzw] aes] BM Yared [wear ar rea wan] waa ih [Ava [ara aa [ay Sun 1 [Develop Kishen pal iext a oat 2 fmpiemoniation Plan fo City | by Aug t [3 [oeveiop recycling cart il tet —|~ Ju-Au, F [eet wth City re pubile aig leducation plan components ulky Pub Ed Brochure A 4 15|*Review 2004 brochure & reuse | Oct-Jan 10 vad by anwar 10 a loetonsnge oTeartes aay” | Row Bae 6 — — liter & mall 36 nected otneeded| | Develop & mal announdervent — pub ed toatl SED) Fesrnonth relaut for carts but week sence begins Jan 31 explin comeing re=ycing Jee foodyardwastesystam | yoy.Jan | comectsetout procedures deceaatad removing unwanted recyetng bins ky residents of whet ections they Jase nt dri reno |recycing bin reuse contest? shojo hal wil impact clacton | fivoice City re: grant received fof] —ypay ocd wacte start-up costs [Develop small Business Program| Sept 2006 sent es Last Updated 829/04 0:12 AMA hiv 219 varezm porpdn yey [ I TET Se sen 300:A0N eqn 300 AOH iz See Level EaL iv |ae [Cee i ae [eee | ee Lace] ee et [ao Tar Pa ea a fo reqneEIUEy ueid Uopeyuewe;du] puepyeo: CCOMMUNITYISTAFF ACTIVITIES community Roseamnelcty nt ‘Aelvity pases gg [Sept] O& [No | Dec | [HO] AAT [ea | a7 Awana Or ve [a [rT] AAO [ ABS ay Tn [Err ETT T oyun coneuityNeignbarhood 2 |pssocaion Mesings-as au'd_|_ “APT 3 [school Presentations Tani 4 = Cater to premium backyard service customers: add cha Develop iter eae 4 /ealvtesponeedeaine ct ani) Fear ees ween up a se change n= 2225 wei cus |_| (dere to alepaten tickets fr any T Slundetvered carts reported | san t-Apr sat roses raring neces foakiand Environmental Espo ——[_—20-Apr fa I z t CUSTOMER SERVICE ___Koreo/MaryLinds Actly Pane Table [an] Jy Ag [Sep] Ot | Wow | Daa] 0S [TOL A waa WaT ar [aN mee aay ar [are Taw ay a | PARR Camamer Sere BATE Voy 56 fraigProgram Overviow Secure separate phone queve Tor 2 ear inquiries Dee-Apr |" secwate queve ave In Doo Develop and record (lephone Or} 3 Ino educational messaaes = a 3 | [ait detvery is to Cs 4 oy rauttreok of delivery Jan-ap is to ie nonheme a] it] fad 6 ace CSR toma lating startup questions | sarap 5 ng procees apr 15 | stating E Gens fo depute chal Tor ony 6 findevered cots reported Jona.ape | sstat paced ring nascdod _ OPERATIONS. 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