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1. Given that OB experts have been accumulating a distinct knowledge about behavior within organizations, OB is referred to as a field of study. True 2. False

In order for something to be called an organization it must have buildings and equipment. True False

3.

All organizations have a collective sense of purpose, whether it's producing oil or creating the fastest Internet search engine. True False

4.

Social entities are called organizations only when their members have complete agreement on the goals they want to achieve. True False

5.

Accounting, OB, and Marketing are three business fields that have a clearly-defined career path. True False

6.

An important principle in organizational behavior is that OB theories should never be used to predict or influence organizational events. True False

7.

Everyone is a manager. True False

8.

Three challenges organizations are facing are globalization, increasing workforce diversity and emerging employment relationships. True False

9.

Open system organizations are unable to maintain a close alignment of the organization's systems with the external environment. True False

10. According to the systems perspective, most organizations have one working part rather than many subcomponents. True False

11. The best organizational practices are those built on the notion that organizations are closed systems. True False

12. The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment. True False

13. One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge. True False

14. Organizational effectiveness depends on the organization's capacity to acquire, share, use and store valuable knowledge. True False

15. Intellectual capital includes, among other things, the knowledge captured in an organization's systems and structures. True False

16. The knowledge, skills and abilities of employees is an example of structural capital. True False

17. Intellectual capital represents the stock of knowledge held by an organization. True False

18. Structural capital includes knowledge embedded in the organization's systems and structures. True False

19. One way organizations can retain intellectual capital is to have high employee turn around. True False

20. A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices. True False

21. One widely mentioned high-performance work practice is employee involvement. True False

22. Working on a self-directed team actually reduces employee motivation because employees feel they have no direction. True False

23. Organizations are more effective when they invest in employee skills and knowledge development. True False

24. Stakeholders are shareholders, customers, suppliers, governments and any other groups with a vested interest in the organization. True False

25. Values represent an individual's short-term beliefs about what will happen in the future. True False

26. Values guide an individual but are not an important subject within an organization. True False

27. Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. True False

28. The "triple bottom line" philosophy says that in addition to their own profitability, successful organizations focus on the financial performance of their suppliers and customers. True False

29. There are five individual-level dependent variables found in most OB research. True False

30. Task performance refers to goal-directed behaviors under the individual's control that support organizational objectives. True False

31. One example of organizational citizenship behaviors is assisting co-workers with their work problems. True False

32. Counterproductive work behaviors are voluntary. True False

33. Companies thrive when employees with talent and potential leave the company. True False

34. Dark-side workplace behaviors are collectively known as counterproductive work behaviors (CWBs). True False

35. Counterproductive work behaviors include threats and work avoidance. True False

36. Joining the organization is a type of work-related behavior. True False

37. Absenteeism is lower in organizations with generous sick leave. True False

38. Organizations need to anticipate and adjust to environmental changes in order to fit in their environment. True False

39. Employees who experience job dissatisfaction or work-related stress are more likely to be absent or late for work. True False

40. Globalization may have both positive and negative implications for people working in organizations. True False

41. Globalization refers to economic, social, and cultural connectivity with people in other parts of the world. True False

42. Reduced job security and increased work intensification are partly caused by globalization. True False

43. Deep level diversity is the observable demographics such as age, gender and race. True False

44. People born between 1946 and 1964 are referred to as Generation X employees. True False

45. Research indicates that Baby Boomers and Generation-X employees bring the same values and expectations to the workplace. True False

46. Workforce diversity potentially improves decision making and team performance on complex tasks. True False

47. Work/life balance refers to minimizing conflict between work and non-work demands. True False

48. According to research, although telecommuting significantly increases employee stress and reduces productivity and job satisfaction, it makes employees feel more empowered. True False

49. Most organizational behavior theories have been developed by OB scholars rather than from other disciplines. True False

50. Psychology and sociology have contributed many theories and concepts to the field of organizational behavior. True False

51. Communications and information systems are two emerging fields from which organizational behavior is now acquiring knowledge. True False

52. Marketing is one of the disciplines that have not made any contribution to organizational behavior knowledge. True False

53. The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena. True False

54. The systematic research anchor relies mainly on qualitative data and subjective procedures to test hypothesis. True False

55. The contingency anchor in organizational behavior suggests that we need to diagnose the situation to identify the most appropriate action under those specific circumstances. True False

56. Most organizational events may be studied from all three levels of analysis: individual, team and organization. True False

57. _____ is the study of what people think, feel, and do in and around organizations. A. OB B. Marketing C. Sociology D. Psychology E. Communication 58. Which of these statements about the field of organizational behavior is FALSE? A.Organizational behavior scholars study individual, team and structural characteristics that influence behavior within organizations. B. Given the specific utility of the field, OB is useful for the managers in the organizations and not the employees. C. Organizational behavior emerged as a distinct field around the 1940s. D. The field of OB has adopted concepts and theories from other fields of inquiry. E. OB scholars study what people think, feel and do in and around organizations.

originates mainly from models developed in chemistry and other natural sciences. The origins of some organizational behavior concepts date back to Taylor and Mayo. is more appropriate for people who work in computer science than in marketing. E. accurately predicts how anyone will behave in any situation. D. Organizational behavior knowledge: A. Many OB theories are contingency-oriented. 61. . does none of the above. organizations are best described as: A. OB emerged as a distinct field of inquiry in the 1940s. Knowledge management E. should never replace your commonsense knowledge about how organizations work. C. 60. 62. helps us to understand. Organizations 64. physical structures with observable capital equipment. The origins of organizational behavior are traced mainly to the field of economics. B. social entities with a publicly stated set of formal goals. B. predict.59. E. groups of people who work interdependently towards some purpose. feel and do in and around organizations. E. and influence the behaviors of others in organizational settings. should be used mostly by managers and senior executives. OB theories are usually tested using the scientific method. Organizational behavior emerged as a distinct field during the 1940s. is relevant to everyone who works in organizations. C. B. D. Information technology has almost no effect on organizational behavior. In the field of organizational behavior. E. Which of these describes groups of people who work interdependently towards some purpose? A. legal entities that must abide by government regulations and pay taxes. D. any social entity with profit-centered motives and objectives. C. independent of other disciplines. C. both 'A' and 'B'. B. Which of these statements about the field of organizational behavior is TRUE? A. D. 63. According to the authors of your text. Globalization C. OB is the study of what people think. D. OB B. E. OB is a self-contained discipline. organizational behavior knowledge: A. should never be used to influence the behavior of other people. Which of the following statements about the field of organizational behavior is FALSE? A. The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars. C. Work/Life balance D. B.

B The organization finds a substitute resource in anticipation of a future shortage of the resource previously . C. The organization adjusts its services to satisfy changing consumer demand. Open system 66. organizations can operate efficiently by ignoring changes in the external environment. non-systems. Equipment D. Information E. E. D. Organizational behavior views organizations as: A. all of the above. B. 67. Contingency anchor B. B. Raw materials C.65. E. All of the above. Open systems D. organizations basically have only one working part. Virtual teams E. D. Profits . Which of the following relates to the idea that organizations are open systems? A. Human resources B. Closed system D. has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization. open systems. closed systems. The open systems anchor of organizational behavior states that: A. people are the only important organizational input. Grounded theory C. E. The organization changes its products to suit customer needs. D. CSR E. none of the above. From the open systems view of the organizations. Systematic research C. Which of these refers to the perspective that companies take their sustenance from the environment and. C. 68. C. 70. Telecommuting 69. a single unitary subsystem. in turn. ACME Software Inc. This training program relates most closely with which of the following concepts? A. which of these is NOT an input? A. Production and sales employees coordinate their work activities to provide a more efficient work process. affect that environment through their outputs? A. organizations affect and are affected by their external environments. used to manufacture the product. Contingency anchor B.

This helps to minimize the 'silos of knowledge' problem that exists in many organizations. E. a major car parts manufacturer brings together production and engineering specialists from its eight divisions to discuss ideas. organizational unlearning. B. Systematic research E. E. and feedback? A. 73. University administrators use this information to receive feedback about how the public reacts to university activities. knowledge sharing. B. experimentation is conducive to: A. Experimentation C. E.71. E. 'A' and 'B' only 74. Contingency B. microeconomic principles of supply and demand. B. D. C. organizational unlearning. outputs. documentation. knowledge acquisition. C. Multidisciplinary D. As part of the knowledge management process. solutions. D. traditional accounting methods of measuring corporate assets. D. Open systems C. and concerns. knowledge acquisition. grafting. the efficiency model of industrial engineering. Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. Which organizational behavior perspective discusses inputs. knowledge sharing. In knowledge management. 76. unlearning. Information sessions where employees describe to colleagues unique incidents involving customers D. C. 75. B. Twice each year. searching for newspaper articles and other external writing about the organization is mainly a form of: A. D. experimentation. measuring intellectual capital. Grafting B. knowledge sharing. . organizational memory. This practice is primarily an example of: A. the open systems perspective of organizational behavior. None of the above 72. grafting. documentation. C. Which of the following is a form of knowledge acquisition? A. All of the above E. Knowledge management is an extension of: A. none of the above.

services and employees. Organizations retain intellectual capital by: A. B. ensuring that employees effectively use the knowledge available to them. Intellectual capital consists of: A. C. B. 79. transfer human capital into structural capital. Companies 'manage' knowledge by: A. the knowledge captured in an organization's systems and structures. D. B. E. C. D. Intellectual capital is: A. the percentage of information available that is actually used productively by the organization. 'A' and 'B' only. 81. C. C. E. 78. the total cost of computers and other 'intelligent' machines in the organization. discouraging employees from communicating with each other. B. B. E. B. D. transfer structural capital into relationship capital. E. C. the company's stock of knowledge. Intellectual capital refers to: A. ensuring that knowledge is shared throughout the organization. the value that customers provide to the organization. the ability of employees throughout the organization to recall important information about the company's products and services. D. extracting information and ideas from the external environment and through experimentation. D. A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. none of the above. E. the ability of senior executives to recall important information about the company's products. transform intellectual capital into knowledge management. reduce the amount of human capital. transferring employee capital into structural capital. doing only 'B' and 'C'. the total terabytes of hard disk space available on computers throughout an organization. . all of the above.77. C. all of the above. the stock knowledge that resides in an organization. E. encouraging employees to take early retirement. D. all of the above. 80. the extent to which potential customers are able to recall specific products and services provided by an organization. how much money an organization spends on training and development. This practice tries to: A. 82. the cost of hiring a typical employee. prevent relationship capital from interfering with human capital. knowledge that employees possess and generate.

E. are all of the above. The value of human capital can be increased through specific organizational practices. E. E. B. C. B. Employees. D. the main reason why virtual teams fail. The processes used to make a unique product are incorrectly documented. The company sells one of its divisions and those employees now work for the other organization. 84. 85. C. 88. 86. C. E. D. D. Stakeholders include: A. Employees are an important source of competitive advantage. represent the three levels of analysis in organizational behavior. Stable. The company lays off nearly one-quarter of its workforce. B. called values. B. Which of the following statements is a proposition of high-performance work practices? A. all of the above. the foundations of the open systems anchor. . D. none of the above. E. 87. called intellectual capital. governments. None of the above. D. rarely studied in the field of organizational behavior. Human capital is rare. HPPW. suppliers and governments: A. LPHC. employees. C. D. The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called A. C. E. Which of the following typically results in a loss of intellectual capital? A. are excluded from the open systems anchor. are organizational stakeholders. shareholders. are rarely considered in organizational behavior theories. HPWP. suppliers. long-lasting beliefs about what is important in a variety of situations are: A.83. All of the above. All of the above statements about high-performance work practices are true. B. Organizational practices have a synergistic effect. B. C. PHCL.

OB 93. The triple bottom line philosophy says that: A. companies should pay three times as much attention to profits than to employee wellbeing. values. business success increases by having three times more contingent workers than permanent employees. Values B. Multicultural teams D. Which of the following concepts are closely associated with corporate social responsibility? A. Workforce diversity B. Knowledge management B. A. workforce diversity. the contingency approach to organizational behavior. social. and environmental spheres of sustainability. C. and suppliers. CSR E. OB 91. the main goal of all companies is to satisfy the needs of three groups: employees. 94. and global customers. E. 90. A. companies should pay attention to local. D. B. ______ refers to an organization's moral obligation toward all of its stakeholders. Values B. Workplace values and ethics 92.89. C. Employment relationships C. Triple bottom line C. the scientific method. Globalization E. Both 'B' and 'C' . Corporate social responsibility is most closely related to which of these organizational behavior trends? A. All of the above E. The topic of ethics is most closely associated with: A. E. shareholders. the open systems anchor. CSR E. Information technology D. D. ______ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. B. companies should try to support the economic. Multicultural teams D. Ethics C. Stakeholders D. Ethics C. national.

A. behaviors those are acceptable in organizations under new employability concept. D. should be discouraged by organizational leaders. Contextual performance E. are usually performed by people with low conscientiousness. dimensions of Schwartz's values model. B. E. are the most important characteristics of people with an external locus of control. Direction E. following state and federal corporate laws E. Motivation 98.95. the most common forms of organizational citizenship. Competencies B. 99. C. the organization's obligations to society. C. employee behaviors that extend beyond normal job duties. Aptitudes D. B. __________ refers to goal-directed behaviors under the individual's control that support organizational objectives. Which of the following is an example of an organizational citizenship behavior? A. are called organizational citizenship behaviors. doing work incorrectly C. Task performance C. C. 100. B. cooperation toward the organization D. tardiness B. . forms of counterproductive work behaviors. evidence of people with an introverted personality. Task performance C. D. both 'C' and 'D'. D. Organizational performance 97. E. developing a corporation strategic plan 96. the employee's right to vote for the company president. E. Showing up late to work or not showing up at all represent: A. are common in small businesses but never occur in large firms.Employee behaviors that extend beyond normal job duties: A. Which of the following refers to goal-directed activities under the individual's control that support organizational objectives? A. Organizational citizenship refers to: A. Strategic performance B. Tactical performance D. the organization's attachment to a particular country rather than being a global entity.

both 'C' and 'D'. 106.101. E. B. increase employee lateness. threatening harm. the main reason why they quit their jobs may be that: A. and insulting others represent: A. Absenteeism C. Showing up for work at scheduled times E. they have the wrong attitude about loyalty to one employer. All of the above. D.Which of the following is NOT a work-related behavior? A. E. B. so they also want to leave. Theft C. they see their co-workers being laid off. All of the above E. increase absenteeism. Deliberating performing work incorrectly so the organization suffers a loss D. they are dissatisfied with the job or work context. C. improve organizational citizenship. E. . Competencies B. 102. B. D. behaviors that are no longer found in organizations. Helping a co-worker even though it isn't part of your job E. Insulting others B. other firms use powerful incentives to lure employees from their current jobs.If Dave's employees quit their jobs. Only 'B' and 'C' 103. Accepting the organization's offer of employment D. C. three forms of counterproductive work behaviors. evidence of people with an introverted personality. Showing up for work at scheduled times C. Joining the organization D.Generous sick leave policies are known to: A. Performing required tasks 105. according to research. increase voluntary turnover. they lack the ability to stay employed. D. three dimensions of Schwartz's values model.Which of the following would be considered a work-related behavior? A. Completing required job duties B. 104.Which of the following is considered a counterproductive work behavior? A. C. the most common forms of organizational citizenship.Sabotage.

American Indians D.Which of the following statements about America's population and workforce is FALSE? A. B. The changing workforce 110. Globalization gives rise to the question of how corporate leaders and employees can work effectively in the global workplace. . does only 'B' and 'C'. E. The participation of women in the workforce has increased over the past few decades.107. The United States is becoming a more multicultural society. Chinese C. includes the entry of younger people to the workforce.Globalization occurs when an organization: A. Globalization C. OB B. B. E. Both 'B' and 'D' are true. 109. increases its connectivity with people and organizations in other parts of the world. E. Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts. C.Which of these represent the one-third of the American population? A. D. African Americans E. C. D. does all of the above. social. Asian-Americans will replace African-Americans as the second largest ethnic group. serves diverse customers within the firm's home country. B. has a diverse workforce within the firm's home country. Knowledge management E. Globalization has forced organizational behavior textbooks to study only companies with headquarters in North America. Workforce diversity presents both opportunities and challenges to organizations. E.Which of these statements about globalization and organizational behavior is TRUE? A. Within the next decade._______ refers to economic. is increasing in the United States. Hispanics 111. B. 112. D. includes the increasing proportion of Hispanics in the workforce. Work/Life balance D.Workforce diversity: A. and cultural connectivity with people in other parts of the world. A. C. C. Globalization has little or no effect on organizational behavior. 108. D. can potentially improve decision making and team performance in organizations. Asian Americans B. Globalization has forced organizational behavior researchers to study only large multinational businesses. all of the above.

OB should view organizations as closed systems. Information technologies are changing the way people perform their tasks and work with each other. improve job satisfaction. telecommuting offers all of these benefits EXCEPT: A. Multidisciplinary anchor E. OB should rely on the systematic research methods to generate knowledge. OB topics can be studied from multiple levels of analysis. Systematic research anchor C. 114.Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics.Which of these statements is consistent with the five anchors of organizational behavior? A. 118. Generation-X employees bring somewhat different values and needs to the workplace than those of baby boomers. . OB should assume that the effectiveness of an action usually depends on the situation. Economic anchor D. possibly even a job for life. degree of job security. E. OB should draw on knowledge from other disciplines. The workforce is becoming more diverse. increase employee productivity. Economics D. E. Multiple levels of analysis anchor 117. D.According to research. C. C. B. Contingency anchor B. C. Psychology C.Which of the following does NOT represent a belief that anchors organizational behavior? A.Which of the following is NOT a conceptual anchor in organizational behavior? A.Which of the following statements is FALSE? A Employment relationships are shifting towards the idea that companies must provide employees a high . The field of organizational behavior should rely on other disciplines for some of its theory development. D. B.113. C. organizational power. None of these statements is consistent with the OB anchors. and organizational socialization? A. Organizations are like machines that operate independently of their external environment. Successful firms increasingly rely on values alignment rather than direct supervision to guide employee decisions and behavior. Sociology B. reduce employee stress. Industrial engineering E. B. Each OB topic relates to only one level of analysis. 115. E. make employees feel more empowered. D. Organizational behavior theories must apply universally to every situation. enhance employee recognition. B. D. Political science 116. E.

D. C. all of the above. and do in and around organizations. E. D. OB theories must view organizations as systems that need to adapt to their environments. However. Organizational behavior emerged as a distinct field around the 1940s. OB topics typically relate to the individual. team and organizational levels of analysis. is a non-business major. legal entities that must abide by government regulations and pay taxes. there is usually one best way to resolve organizational problems. both 'A' and 'C'.The contingency anchor of organizational behavior states that: A.organizational behavior is mainly the study of how all levels of the organizational hierarchy interact with the external environment. C. C. can you help Allison answer some of her questions? 122. E. there are eight levels of analysis that scholars should recognize when conducting OB research. 123. organizations are best described as: A. B. and testing hypotheses. E.Allison thinks that organization is the same as an organism. D. D. forming research questions. all of the above. feel. B. which of these statements about the field is FALSE? A. 121.To collect and analyze information systematically. 120. OB scholars study what people think. we should have a second OB theory to explain the situation in case our first choice doesn't work. a particular action may have different consequences in different situations. in the field of organizational behavior. team and structural characteristics that influence behavior within organizations. C. collecting data. . Allison Albright. physical structures with observable capital equipment.119. B. organizational events can be studied from only one level of analysis.To help Allison understand some preliminary information about OB.Organizational behavior scholars study individual. E. any social entity with profit-centered motives and objectives. Based on what you have studied. OB is useful for the managers in the organizations and not the employees. C. B. Scenario: Allison Albright Your roommate. The field of OB has adopted concepts and theories from other fields of inquiry. groups of people who work interdependently towards some purpose. D. Given the specific utility of the field. B. E. When she discovered that you are taking a course in Organizational Behavior. organizational behavior researchers rely on: A. social entities with a publicly stated set of formal goals. corporate executives need to understand business ethics from various levels and perspectives. systematic research. she was thoroughly confused as to why one would need to study OB and what it entails.According to the multiple levels of analysis anchor: A. closed systems theory.

D. B. D. enhanced employee recognition. B.In collecting his information on OB trends. E. reduced employee stress. should never be used to influence the behavior of other people. improved job satisfaction. D. serves diverse customers within the firm's home country. 128. B. both 'A' and 'B'. telecommuting offers all of these benefits EXCEPT: A. Asian-Americans will replace African-Americans as the second largest ethnic group. Workforce diversity presents both opportunities and challenges to organizations. C.Bob has never liked the idea of telecommuting for employees of Tricky Toys. E. Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts.124. observe the differences in the people who represent his workforce. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.If Bob wants to consider deep-level diversity he would A. increases its connectivity with people and organizations in other parts of the world. B. does only 'B' and 'C'. Scenario: Bob Baldwin As an owner and manager of Tricky Toys.Bob has been interested in this trend of globalization. both 'C' and 'D'. Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Surface-level diversity has increased over the past few decades. D. making employees feel more empowered. He should know that globalization occurs when an organization: A. 126. should never replace your commonsense knowledge about how organizations work. 125. C. E. review the demographic characteristics of his workforce. . Within the next decade. Bob should be told that all of these statements about America's population and workforce are true EXCEPT which one? A. C. E. reduced pollution. has a diverse workforce within the firm's home country.Allison needs to know that according to the authors of the text. does all of the above. 127. E. B. consider the likelihood of long-term employment with the organization for each of his employees. According to research. organizational behavior knowledge: A. should be used mostly by managers and senior executives. look at different attitudes and expectations of his employees. C. C. is relevant to everyone who works in organizations. D. The United States is becoming a more multicultural society.

C. Multidisciplinary anchor E. she was thoroughly confused as to why one would need to study OB and what it entails. OB should view organizations as closed systems. OB topics can be studied from multiple levels of analysis. Allison Albright.To collect and analyze information systematically. is a non-business major. You are trying to explain Allison about the basic conceptual anchors that guide the thinking about organizations and how to study them. B. 132. 133. When she discovered that you are taking a course in Organizational Behavior. B. D. Systematic research C. Each OB topic relates to only one level of analysis. Multiple levels of analysis anchor. Organizational effectiveness anchor D. The field of organizational behavior should rely on other disciplines for some of its theory development. systematically collecting data. E.Which of the following does NOT represent a belief that anchors organizational behavior? A. Organizations are like machines that operate independently of their external environment. OB should draw on knowledge from other disciplines. E. Organizational behavior theories must apply universally to every situation. C. Contingency anchor. Societal level anchor.Which of the following is NOT a conceptual anchor in organizational behavior? A. organizational behavior researchers rely on: A. Multiple levels of analysis anchor . all of the above. and testing hypotheses. E. E. standards of systematic research. Multidisciplinary anchor. OB should assume that the effectiveness of an action usually depends on the situation. 131. D. B. C. B.All of the following are conceptual anchors in organizational behavior EXCEPT: A.Scenario: Allison and the Anchors of OB Your roommate. D. C. closed systems theory. None of these statements is consistent with the OB anchors. 129. Systematic research anchor. Contingency anchor B. OB should rely on the systematic research methods to generate knowledge. forming research questions. both 'A' and 'C'.Which of these statements is consistent with the four anchors of organizational behavior? A. She asks you some clarification questions. 130. D.

They brought in consultants who recommended that the entire requisition process be 'reengineered'.Marketing specialists at Sarasota Beer Co. Moreover. this intervention resulted in lower productivity. higher employee turnover. The company was forced to buy empty kegs at a premium price. Explain how this simulation relates to the open systems perspective of organizational behavior. The result was that Sarasota Beer sold more of the lower-priced keg beer and less of the higher-priced products that summer. Discuss likely problems with the intervention in terms of systems theory. The marketing group worked for months with a top advertising firm on the campaign. 135. Use system theory to explain what has occurred at Sarasota Beer Co. . and other adverse outcomes. resulting in customer dissatisfaction.Senior officers in a national military organization decided that operations in supplies requisition were inefficient and costly. the team's actions would almost always result in unexpected consequences.134. Teams of production employees would participate in a game where trainers gave them the challenge of reducing costs or minimizing space using the simulation. However. It also had to brew some of the lower-priced keg beer in vats that would have been used for higher-priced specialty beer. The ads were particularly aimed at sports events where Sarasota Beer sold kegs of beer on tap. As the trainers predicted. the production department had not been notified of the marketing campaign and was not prepared for the increased demand. the company could not initially fill consumer demand for the keg beer.An aircraft manufacturing company developed a computer simulation representing the very complex processes and subgroups that create an airplane. However. Their effort was successful in terms of significantly higher demand for Sarasota Beer's keg beer at sports stadiums. like many reengineering changes. This involved throwing out the old practices and developing an entirely new set of work activities around workflow. 136. developed a new advertising campaign for summer sales.

However. The company now wants to rehire them. These lowskilled employees performed routine tasks filling orders.Comment on the accuracy of the following statement: An important objective in knowledge management is to ensure that intellectual capital is stored and preserved. an organization has no organizational memory".A courier service laid off a large percentage of its production staff during last year's recession. 138. 140.137.Explain the three propositions that high-performance work practices (HPWP) are based on. Do you think the courier company lost much intellectual capital in this situation? Explain your answer. . 139.Comment on the accuracy of the following statement: "Without employees. most of the unskilled employees have since found employment in other companies and industries.

" 144. Discuss three organizational behavior topics that are influenced by telecommuting.141.Telecommuting has been identified as an important trend in organizational behavior. Explain the difference between values. .Comment on the accuracy of the following statement and explain your answer: "Companies improve organizational citizenship only by hiring employees with the right values.List the five types of employee behavior. 142. 145. and corporate social responsibility.Many organizations are placing increasing importance on values in the workplace. 143.Contrast organizational citizenship behavior with task performance. ethics.

Explain why you agree or disagree with the following statement: Hiring and keeping talented employees is the most important task for managers. Discuss the merits of both positions and provide your opinion on this issue. The other student disagrees. 147.Two organizational behavior students are debating the idea that many OB theories are contingencyoriented. .The changing workforce is one of the emerging trends in organizational behavior. Describe how the workforce is changing and briefly identify two consequences of these changes for organizations. saying that most theories should try to be universal.146. 148. One student believes that every OB theory should be contingency-oriented.

Chapter 01 #4 5. whether it's producing oil or creating the fastest Internet search engine. 4) Given that OB experts have been accumulating a distinct knowledge about behavior within organizations. and Marketing are three business fields that have a clearly-defined career path. (p. (p. 4) All organizations have a collective sense of purpose.Chapter 01 #5 6.Chapter 01 #2 3. FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . (p. 6) An important principle in organizational behavior is that OB theories should never be used to predict or influence organizational events. (p. FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane .Chapter 01 #1 2.Chapter 01 #6 . FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . OB. (p.Chapter 01 #3 4. (p. OB is referred to as a field of study. 6) Accounting. 4) In order for something to be called an organization it must have buildings and equipment.ch1 Key 1. TRUE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . 4) Social entities are called organizations only when their members have complete agreement on the goals they want to achieve. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . FALSE AACSB: 3 BT: Knowledge Difficulty: Easy McShane .

8) Open system organizations are unable to maintain a close alignment of the organization's systems with the external environment. (p.Chapter 01 #9 10. TRUE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane .Chapter 01 #7 8. TRUE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . (p. 8) The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment. (p. 6) Everyone is a manager. (p. 4) Three challenges organizations are facing are globalization. (p.Chapter 01 #12 . 8) The best organizational practices are those built on the notion that organizations are closed systems. 8) According to the systems perspective. increasing workforce diversity and emerging employment relationships. most organizations have one working part rather than many subcomponents.7. FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane .Chapter 01 #8 9. (p.Chapter 01 #10 11.Chapter 01 #11 12. FALSE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane .

TRUE AACSB: 3 BT: Knowledge Difficulty: Difficult McShane .Chapter 01 #15 16. (p. 12) Structural capital includes knowledge embedded in the organization's systems and structures. 12) One way organizations can retain intellectual capital is to have high employee turn around. use and store valuable knowledge. (p. skills and abilities of employees is an example of structural capital. 11-12) Intellectual capital represents the stock of knowledge held by an organization. 11) One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge. share. 12) Intellectual capital includes.Chapter 01 #14 15. FALSE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . (p.Chapter 01 #17 18. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #19 . (p.Chapter 01 #13 14.13. among other things. (p. FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . the knowledge captured in an organization's systems and structures. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #16 17. (p. TRUE AACSB: 3 BT: Comprehension Difficulty: Easy McShane . 11) Organizational effectiveness depends on the organization's capacity to acquire.Chapter 01 #18 19. 12) The knowledge. (p.

Chapter 01 #20 21. (p. (p. 13) Stakeholders are shareholders. 13) Organizations are more effective when they invest in employee skills and knowledge development. 13) One widely mentioned high-performance work practice is employee involvement. customers. FALSE AACSB: 2 BT: Knowledge Difficulty: Medium McShane . (p. 12) A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices.20. suppliers. TRUE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . (p.Chapter 01 #26 . (p.Chapter 01 #21 22.Chapter 01 #22 23. 14) Values represent an individual's short-term beliefs about what will happen in the future. TRUE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . (p. FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . 14) Values guide an individual but are not an important subject within an organization. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . governments and any other groups with a vested interest in the organization.Chapter 01 #23 24.Chapter 01 #25 26.Chapter 01 #24 25. 13) Working on a self-directed team actually reduces employee motivation because employees feel they have no direction. FALSE AACSB: 2 BT: Comprehension Difficulty: Medium McShane . (p.

15) Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. (p.Chapter 01 #29 30. successful organizations focus on the financial performance of their suppliers and customers.Chapter 01 #32 33.Chapter 01 #33 .Chapter 01 #30 31. (p. (p. 18) Companies thrive when employees with talent and potential leave the company. 18) Counterproductive work behaviors are voluntary. 17) Task performance refers to goal-directed behaviors under the individual's control that support organizational objectives.Chapter 01 #27 28. 16) The "triple bottom line" philosophy says that in addition to their own profitability. FALSE AACSB: 3 BT: Comprehension Difficulty: Easy McShane . 17) There are five individual-level dependent variables found in most OB research. 18) One example of organizational citizenship behaviors is assisting co-workers with their work problems. (p.Chapter 01 #31 32. (p. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . FALSE AACSB: 2 BT: Knowledge Difficulty: Medium McShane . TRUE AACSB: 3 BT: Comprehension Difficulty: Easy McShane . (p. (p. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . TRUE AACSB: 3 BT: Knowledge Difficulty: Medium McShane .27. TRUE AACSB: 2 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #28 29.

(p.Chapter 01 #38 39.Chapter 01 #36 37.Chapter 01 #34 35. FALSE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . TRUE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . TRUE AACSB: 3 BT: Comprehension Difficulty: Easy McShane . 19) Absenteeism is lower in organizations with generous sick leave.34. 18) Dark-side workplace behaviors are collectively known as counterproductive work behaviors (CWBs). (p. (p. TRUE AACSB: 5 BT: Knowledge Difficulty: Medium McShane . (p. 18) Joining the organization is a type of work-related behavior.Chapter 01 #35 36. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . 20) Globalization may have both positive and negative implications for people working in organizations. TRUE AACSB: 3 BT: Comprehension Difficulty: Easy McShane . TRUE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . (p.Chapter 01 #40 .Chapter 01 #39 40. (p. (p. 19) Organizations need to anticipate and adjust to environmental changes in order to fit in their environment. 18) Counterproductive work behaviors include threats and work avoidance. 18) Employees who experience job dissatisfaction or work-related stress are more likely to be absent or late for work.Chapter 01 #37 38.

Chapter 01 #43 44.41.Chapter 01 #42 43. 20) Reduced job security and increased work intensification are partly caused by globalization. 118) Workforce diversity potentially improves decision making and team performance on complex tasks. (p. 20) Globalization refers to economic. 21) Research indicates that Baby Boomers and Generation-X employees bring the same values and expectations to the workplace. TRUE AACSB: 3 BT: Knowledge Difficulty: Easy McShane . social. gender and race. (p.Chapter 01 #44 45. TRUE AACSB: 5 BT: Knowledge Difficulty: Medium McShane . (p. FALSE AACSB: 5 BT: Knowledge Difficulty: Medium McShane . 22) Work/life balance refers to minimizing conflict between work and non-work demands. (p. FALSE AACSB: 5 BT: Knowledge Difficulty: Medium McShane . 21) Deep level diversity is the observable demographics such as age. TRUE AACSB: 5 BT: Knowledge Difficulty: Easy McShane . and cultural connectivity with people in other parts of the world. 21) People born between 1946 and 1964 are referred to as Generation X employees. (p. (p. FALSE AACSB: 5 BT: Knowledge Difficulty: Medium McShane .Chapter 01 #45 46. TRUE AACSB: 5 BT: Comprehension Difficulty: Medium McShane .Chapter 01 #46 47. (p.Chapter 01 #47 .Chapter 01 #41 42.

Chapter 01 #53 . (p. 24) The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena. FALSE AACSB: 3 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #51 52. FALSE AACSB: 3 BT: Comprehension Difficulty: Medium McShane . 23) Psychology and sociology have contributed many theories and concepts to the field of organizational behavior. (p.Chapter 01 #48 49. 23) Communications and information systems are two emerging fields from which organizational behavior is now acquiring knowledge.Chapter 01 #50 51. 23) Most organizational behavior theories have been developed by OB scholars rather than from other disciplines. although telecommuting significantly increases employee stress and reduces productivity and job satisfaction.48. TRUE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . it makes employees feel more empowered. (p.Chapter 01 #49 50. FALSE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . TRUE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . (p. 23) Marketing is one of the disciplines that have not made any contribution to organizational behavior knowledge. (p. FALSE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . 23) According to research. (p.Chapter 01 #52 53.

D. (p. B. 4) _____ is the study of what people think.Chapter 01 #56 57. The field of OB has adopted concepts and theories from other fields of inquiry. TRUE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . team and organization. Organizational behavior scholars study individual.Chapter 01 #57 58. Organizational behavior emerged as a distinct field around the 1940s. C. OB scholars study what people think. E. feel and do in and around organizations. C.Chapter 01 #54 55. B. D. 24) Most organizational events may be studied from all three levels of analysis: individual. TRUE AACSB: 3 BT: Comprehension Difficulty: Easy McShane . A. feel. E. and do in and around organizations. (p. (p. 4) Which of these statements about the field of organizational behavior is FALSE? A. 24) The contingency anchor in organizational behavior suggests that we need to diagnose the situation to identify the most appropriate action under those specific circumstances. (p.Chapter 01 #55 56. Given the specific utility of the field. team and structural characteristics that influence behavior within organizations. FALSE AACSB: 3 BT: Knowledge Difficulty: Medium McShane . (p. OB Marketing Sociology Psychology Communication AACSB: 3 BT: Knowledge Difficulty: Easy McShane .54. 24) The systematic research anchor relies mainly on qualitative data and subjective procedures to test hypothesis. OB is useful for the managers in the organizations and not the employees.Chapter 01 #58 . AACSB: 3 BT: Comprehension Difficulty: Medium McShane .

any social entity with profit-centered motives and objectives. OB emerged as a distinct field of inquiry in the 1940s. D. The origins of organizational behavior are traced mainly to the field of economics. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . helps us to understand. Organizational behavior emerged as a distinct field during the 1940s. The origins of some organizational behavior concepts date back to Taylor and Mayo.Chapter 01 #62 . E.Chapter 01 #61 62. accurately predicts how anyone will behave in any situation. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . B. independent of other disciplines. OB theories are usually tested using the scientific method. 6) Organizational behavior knowledge: A. and influence the behaviors of others in organizational settings. originates mainly from models developed in chemistry and other natural sciences. social entities with a publicly stated set of formal goals. OB is a self-contained discipline. C. E. 4) Which of these statements about the field of organizational behavior is TRUE? A. C. Information technology has almost no effect on organizational behavior. (p. D. is more appropriate for people who work in computer science than in marketing. The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars. C.59. B. E. predict. groups of people who work interdependently towards some purpose. (p. D. B. organizations are best described as: A. does none of the above. physical structures with observable capital equipment. OB is the study of what people think. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . (p. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . feel and do in and around organizations. E. (p. 4) In the field of organizational behavior. D. 5) Which of the following statements about the field of organizational behavior is FALSE? A. legal entities that must abide by government regulations and pay taxes.Chapter 01 #60 61. C.Chapter 01 #59 60. Many OB theories are contingency-oriented. B.

B. should be used mostly by managers and senior executives. C. in turn. affect that environment through their outputs? A. C. AACSB: 3 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #65 66. B.Chapter 01 #64 65. D. organizational behavior knowledge: A. none of the above. B. should never be used to influence the behavior of other people. closed systems. E. 7-8) Which of these refers to the perspective that companies take their sustenance from the environment and. (p. B. non-systems.Chapter 01 #63 64. both 'A' and 'B'. D. D. C. is relevant to everyone who works in organizations.63. OB Globalization Work/Life balance Knowledge management Organizations AACSB: 3 BT: Knowledge Difficulty: Easy McShane . a single unitary subsystem. 6) According to the authors of your text. Contingency anchor Systematic research Closed system CSR Open system AACSB: 3 BT: Knowledge Difficulty: Medium McShane .Chapter 01 #66 . D. open systems. (p. (p. should never replace your commonsense knowledge about how organizations work. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . (p. E. C. E. E. 4) Which of these describes groups of people who work interdependently towards some purpose? A. 7) Organizational behavior views organizations as: A.

8) ACME Software Inc. D. Human resources Raw materials Equipment Information Profits AACSB: 3 BT: Knowledge Difficulty: Easy McShane . The organization adjusts its services to satisfy changing consumer demand. organizations affect and are affected by their external environments. D. organizations basically have only one working part. (p. B. B. E.Chapter 01 #70 . AACSB: 3 BT: Comprehension Difficulty: Medium McShane . which of these is NOT an input? A. D.Chapter 01 #68 69. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . (p.Chapter 01 #67 68. C. This training program relates most closely with which of the following concepts? A. The organization changes its products to suit customer needs. 9) From the open systems view of the organizations. organizations can operate efficiently by ignoring changes in the external environment.Chapter 01 #69 70. people are the only important organizational input. has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization. C. 8) Which of the following relates to the idea that organizations are open systems? A. B. D.67.The organization finds a substitute resource in anticipation of a future shortage of the resource previously used to manufacture the product. C. E. Production and sales employees coordinate their work activities to provide a more efficient work process. 8) The open systems anchor of organizational behavior states that: A. E. C. B. E. All of the above. all of the above. (p. (p. Contingency anchor Grounded theory Open systems Virtual teams Telecommuting AACSB: 3 BT: Application Difficulty: Difficult McShane .

measuring intellectual capital. outputs.71. and feedback? A. C. knowledge sharing. microeconomic principles of supply and demand. Grafting Experimentation Information sessions where employees describe to colleagues unique incidents involving customers All of the above 'A' and 'B' only AACSB: 3 BT: Knowledge Difficulty: Medium McShane . E. B. traditional accounting methods of measuring corporate assets. B. C. E. (p.Chapter 01 #72 73. C. 11) Knowledge management is an extension of: A. none of the above. E. the open systems perspective of organizational behavior.Chapter 01 #71 72. 11) Which of the following is a form of knowledge acquisition? A. D. E. the efficiency model of industrial engineering. unlearning. D. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . Contingency Open systems Multidisciplinary Systematic research None of the above AACSB: 3 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #73 74. D. B. 9) Which organizational behavior perspective discusses inputs. (p. (p. C. D. knowledge acquisition. organizational memory. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . 11) As part of the knowledge management process. (p. B. experimentation is conducive to: A.Chapter 01 #74 .

C. E. organizational unlearning. E. In knowledge management. ensuring that employees effectively use the knowledge available to them. all of the above. organizational unlearning. extracting information and ideas from the external environment and through experimentation. AACSB: 3 BT: Comprehension Difficulty: Medium McShane .Chapter 01 #75 76. C. ensuring that knowledge is shared throughout the organization.Chapter 01 #78 . This helps to minimize the 'silos of knowledge' problem that exists in many organizations.75. 11) Companies 'manage' knowledge by: A. D. (p. knowledge acquisition. 11) Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. (p. knowledge sharing. 12) Organizations retain intellectual capital by: A. (p. none of the above. (p. E. B. all of the above. C. encouraging employees to take early retirement. documentation. a major car parts manufacturer brings together production and engineering specialists from its eight divisions to discuss ideas. knowledge sharing.Chapter 01 #76 77. experimentation.Chapter 01 #77 78. D. searching for newspaper articles and other external writing about the organization is mainly a form of: A. and concerns. This practice is primarily an example of: A. grafting. B. AACSB: 3 BT: Application Difficulty: Medium McShane . D. doing only 'B' and 'C'. B. E. C. solutions. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . transferring employee capital into structural capital. University administrators use this information to receive feedback about how the public reacts to university activities. grafting. 11) Twice each year. D. AACSB: 3 BT: Application Difficulty: Medium McShane . discouraging employees from communicating with each other. B. documentation.

the stock knowledge that resides in an organization. services and employees. 12) Intellectual capital is: A. D. the ability of senior executives to recall important information about the company's products. transfer structural capital into relationship capital. D. reduce the amount of human capital. E. B. E. the knowledge captured in an organization's systems and structures. B. the extent to which potential customers are able to recall specific products and services provided by an organization. the percentage of information available that is actually used productively by the organization. D. C. This practice tries to: A. C. the total cost of computers and other 'intelligent' machines in the organization. E. 12) A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. (p. C.Chapter 01 #80 81. the cost of hiring a typical employee. transfer human capital into structural capital. (p. D.Chapter 01 #82 . the value that customers provide to the organization. 11-12) Intellectual capital refers to: A. E. (p. 'A' and 'B' only. C. the ability of employees throughout the organization to recall important information about the company's products and services. B. AACSB: 3 BT: Knowledge Difficulty: Medium McShane .Chapter 01 #79 80. transform intellectual capital into knowledge management. prevent relationship capital from interfering with human capital. all of the above. knowledge that employees possess and generate. the company's stock of knowledge. (p. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . the total terabytes of hard disk space available on computers throughout an organization.Chapter 01 #81 82.79. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . B. how much money an organization spends on training and development. 12) Intellectual capital consists of: A. AACSB: 3 BT: Application Difficulty: Difficult McShane .

The company lays off nearly one-quarter of its workforce. E. 13) Which of the following statements is a proposition of high-performance work practices? A.Chapter 01 #83 84. The processes used to make a unique product are incorrectly documented. B. Organizational practices have a synergistic effect. AACSB: 3 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #86 . B. PHCL. C. 12) Which of the following typically results in a loss of intellectual capital? A. The value of human capital can be increased through specific organizational practices. (p. none of the above. (p. C.Chapter 01 #85 86. shareholders. (p. The company sells one of its divisions and those employees now work for the other organization. D. (p.Chapter 01 #84 85. AACSB: 3 BT: Application Difficulty: Difficult McShane . governments. E. 13) Stakeholders include: A. Human capital is rare. D. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . None of the above. D. C. B. employees. E. D. C.83. suppliers. HPWP. E. 12) The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called A. Employees are an important source of competitive advantage. B. All of the above statements about high-performance work practices are true. HPPW. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . LPHC. all of the above. All of the above.

the main reason why virtual teams fail. B. represent the three levels of analysis in organizational behavior. (p. A. are all of the above. (p. called values. are organizational stakeholders. Values Ethics Multicultural teams CSR OB AACSB: 2 BT: Knowledge Difficulty: Easy McShane . 15) The topic of ethics is most closely associated with: A. are excluded from the open systems anchor.Chapter 01 #90 . (p. workforce diversity. rarely studied in the field of organizational behavior. E. 13) Employees. the scientific method. suppliers and governments: A. B.87.Chapter 01 #89 90. E. (p. E. D. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . 15) ______ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. are rarely considered in organizational behavior theories. B. long-lasting beliefs about what is important in a variety of situations are: A. AACSB: 2 BT: Comprehension Difficulty: Easy McShane . C. D. values. D. D. 14) Stable. AACSB: 2 BT: Knowledge Difficulty: Medium McShane .Chapter 01 #88 89.Chapter 01 #87 88. the foundations of the open systems anchor. called intellectual capital. B. C. E. C. the open systems anchor. the contingency approach to organizational behavior. C.

Workforce diversity Employment relationships Information technology Globalization Workplace values and ethics AACSB: 2 BT: Comprehension Difficulty: Medium McShane .Chapter 01 #92 93.91. the main goal of all companies is to satisfy the needs of three groups: employees. companies should pay attention to local. 16) Which of the following concepts are closely associated with corporate social responsibility? A. C.Chapter 01 #93 94. companies should try to support the economic. E. E. B. 16) The triple bottom line philosophy says that: A. (p. social. (p. D. E. companies should pay three times as much attention to profits than to employee wellbeing. B. D. and suppliers. B. C. D. 15) Corporate social responsibility is most closely related to which of these organizational behavior trends? A.Chapter 01 #91 92. B.Chapter 01 #94 . AACSB: 2 BT: Comprehension Difficulty: Medium McShane . E. C. business success increases by having three times more contingent workers than permanent employees. national. and global customers. A. (p. (p. C. Knowledge management Triple bottom line Stakeholders All of the above Both 'B' and 'C' AACSB: 2 BT: Comprehension Difficulty: Medium McShane . D. 16) ______ refers to an organization's moral obligation toward all of its stakeholders. Values Ethics Multicultural teams CSR OB AACSB: 2 BT: Knowledge Difficulty: Easy McShane . shareholders. and environmental spheres of sustainability.

E. behaviors those are acceptable in organizations under new employability concept.Chapter 01 #95 96. C.Chapter 01 #96 97. 17) Which of the following refers to goal-directed activities under the individual's control that support organizational objectives? A. 17) Which of the following is an example of an organizational citizenship behavior? A. (p. B. the most common forms of organizational citizenship. B. C. (p. D. evidence of people with an introverted personality. (p. B. D. D. B. E. 18) Showing up late to work or not showing up at all represent: A. E. E. Competencies Task performance Aptitudes Direction Motivation AACSB: 3 BT: Knowledge Difficulty: Medium McShane . AACSB: 3 BT: Comprehension Difficulty: Medium McShane . (p. D. dimensions of Schwartz's values model. Strategic performance Task performance Tactical performance Contextual performance Organizational performance AACSB: 3 BT: Knowledge Difficulty: Easy McShane . forms of counterproductive work behaviors.Chapter 01 #98 . C. C. tardiness doing work incorrectly cooperation toward the organization following state and federal corporate laws developing a corporation strategic plan AACSB: 3 BT: Knowledge Difficulty: Easy McShane . A.95. 17) __________ refers to goal-directed behaviors under the individual's control that support organizational objectives.Chapter 01 #97 98.

AACSB: 3 BT: Knowledge Difficulty: Easy McShane . D. the employee's right to vote for the company president. Insulting others Theft Deliberating performing work incorrectly so the organization suffers a loss All of the above Only 'B' and 'C' AACSB: 3 BT: Knowledge Difficulty: Easy McShane . (p. both 'C' and 'D'. B. E. evidence of people with an introverted personality. three forms of counterproductive work behaviors. (p.Chapter 01 #100 101. B. D.Chapter 01 #102 . and insulting others represent: A. (p. AACSB: 3 BT: Knowledge Difficulty: Easy McShane .Chapter 01 #101 102. 18) Which of the following is considered a counterproductive work behavior? A. should be discouraged by organizational leaders. B. C. three dimensions of Schwartz's values model. are called organizational citizenship behaviors. C. E. the most common forms of organizational citizenship. behaviors that are no longer found in organizations. E. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . C. D. are the most important characteristics of people with an external locus of control. 17-18) Organizational citizenship refers to: A.Chapter 01 #99 100.99. threatening harm. employee behaviors that extend beyond normal job duties. (p. 18) Sabotage. the organization's obligations to society. C. the organization's attachment to a particular country rather than being a global entity. are usually performed by people with low conscientiousness. B. D. are common in small businesses but never occur in large firms. 17-18) Employee behaviors that extend beyond normal job duties: A. E.

both 'C' and 'D'. B. E. B. they are dissatisfied with the job or work context. Completing required job duties Showing up for work at scheduled times Accepting the organization's offer of employment Helping a co-worker even though it isn't part of your job All of the above. (p. according to research. D. (p. they see their co-workers being laid off. increase absenteeism. 17) Which of the following is NOT a work-related behavior? A. C. C. E. improve organizational citizenship. the main reason why they quit their jobs may be that: A. E. (p. AACSB: 3 BT: Comprehension Difficulty: Medium McShane . other firms use powerful incentives to lure employees from their current jobs. Competencies Absenteeism Joining the organization Showing up for work at scheduled times Performing required tasks AACSB: 3 BT: Knowledge Difficulty: Easy McShane . C. B.Chapter 01 #103 104. D. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . so they also want to leave. they lack the ability to stay employed. 17) Which of the following would be considered a work-related behavior? A. increase voluntary turnover. (p. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . 19) If Dave's employees quit their jobs. increase employee lateness. D.103. C.Chapter 01 #105 106. they have the wrong attitude about loyalty to one employer.Chapter 01 #104 105. D. 19) Generous sick leave policies are known to: A. E.Chapter 01 #106 . B.

21) Which of these represent the one-third of the American population? A.Chapter 01 #110 . D. Globalization has forced organizational behavior researchers to study only large multinational businesses. D. (p. 20) _______ refers to economic. C. C.Chapter 01 #107 108. Globalization has forced organizational behavior textbooks to study only companies with headquarters in North America. Both 'B' and 'D' are true. (p. D. B. Globalization gives rise to the question of how corporate leaders and employees can work effectively in the global workplace. and cultural connectivity with people in other parts of the world. E. (p. C. B. E. C. B. does only 'B' and 'C'. AACSB: 5 BT: Knowledge Difficulty: Easy McShane . OB Globalization Work/Life balance Knowledge management The changing workforce AACSB: 5 BT: Knowledge Difficulty: Easy McShane . serves diverse customers within the firm's home country. has a diverse workforce within the firm's home country. (p.Chapter 01 #108 109. Asian Americans Chinese American Indians African Americans Hispanics AACSB: 5 BT: Knowledge Difficulty: Medium McShane . increases its connectivity with people and organizations in other parts of the world. D. social. B. does all of the above. E. AACSB: 5 BT: Knowledge Difficulty: Medium McShane . 20) Which of these statements about globalization and organizational behavior is TRUE? A. E. 20) Globalization occurs when an organization: A.107.Chapter 01 #109 110. A. Globalization has little or no effect on organizational behavior.

E. 21) Which of the following statements about America's population and workforce is FALSE? A. make employees feel more empowered. Generation-X employees bring somewhat different values and needs to the workplace than those of baby boomers. D. C. (p. (p. high degree of job security. B.Chapter 01 #111 112. telecommuting offers all of these benefits EXCEPT: A. AACSB: 5 BT: Knowledge Difficulty: Medium McShane . D. C. E. D. B. C. 20-21) Workforce diversity: A. B. Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts. Workforce diversity presents both opportunities and challenges to organizations. can potentially improve decision making and team performance in organizations. includes the entry of younger people to the workforce. enhance employee recognition. Information technologies are changing the way people perform their tasks and work with each other. E. Successful firms increasingly rely on values alignment rather than direct supervision to guide employee decisions and behavior. B. reduce employee stress. 21) Which of the following statements is FALSE? A Employment relationships are shifting towards the idea that companies must provide employees a . The United States is becoming a more multicultural society. increase employee productivity. AACSB: 5 BT: Knowledge Difficulty: Medium McShane . The workforce is becoming more diverse. 22) According to research. (p. (p. AACSB: 3 BT: Knowledge Difficulty: Medium McShane .Chapter 01 #114 . E. AACSB: 5 BT: Knowledge Difficulty: Medium McShane . Within the next decade.Chapter 01 #112 113. C.111. improve job satisfaction. is increasing in the United States. D. possibly even a job for life.Chapter 01 #113 114. includes the increasing proportion of Hispanics in the workforce. all of the above. The participation of women in the workforce has increased over the past few decades. Asian-Americans will replace African-Americans as the second largest ethnic group.

D. E. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . (p. B. Each OB topic relates to only one level of analysis. OB should assume that the effectiveness of an action usually depends on the situation.Chapter 01 #115 116.Chapter 01 #116 117. Contingency anchor Systematic research anchor Economic anchor Multidisciplinary anchor Multiple levels of analysis anchor AACSB: 3 BT: Knowledge Difficulty: Easy McShane . 23) Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics. C. D. (p. B. Organizational behavior theories must apply universally to every situation. Sociology Psychology Economics Industrial engineering Political science AACSB: 3 BT: Knowledge Difficulty: Medium McShane . 23-24) Which of these statements is consistent with the five anchors of organizational behavior? A. C. OB should view organizations as closed systems. D. E. None of these statements is consistent with the OB anchors. OB should draw on knowledge from other disciplines. and organizational socialization? A. E. B. D. OB topics can be studied from multiple levels of analysis. 23) Which of the following is NOT a conceptual anchor in organizational behavior? A. (p. The field of organizational behavior should rely on other disciplines for some of its theory development. (p. organizational power. C. B.Chapter 01 #117 118. E. Organizations are like machines that operate independently of their external environment. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . OB should rely on the systematic research methods to generate knowledge.115.Chapter 01 #118 . C. 24) Which of the following does NOT represent a belief that anchors organizational behavior? A.

D. team and organizational levels of analysis. all of the above. systematic research. can you help Allison answer some of her questions? McShane . D. collecting data. all of the above. C. D. closed systems theory. corporate executives need to understand business ethics from various levels and perspectives. B. Based on what you have studied. B.Chapter 01 . AACSB: 3 BT: Knowledge Difficulty: Easy McShane . there are eight levels of analysis that scholars should recognize when conducting OB research. E. B. we should have a second OB theory to explain the situation in case our first choice doesn't work. a particular action may have different consequences in different situations. OB topics typically relate to the individual. E. organizational behavior researchers rely on: A. both 'A' and 'C'. E. OB theories must view organizations as systems that need to adapt to their environments.organizational behavior is mainly the study of how all levels of the organizational hierarchy interact with the external environment. When she discovered that you are taking a course in Organizational Behavior. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . and testing hypotheses. there is usually one best way to resolve organizational problems. 24) The contingency anchor of organizational behavior states that: A. 24) According to the multiple levels of analysis anchor: A.Chapter 01 #120 121. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . she was thoroughly confused as to why one would need to study OB and what it entails. is a non-business major.119. 24) To collect and analyze information systematically. organizational events can be studied from only one level of analysis. (p. (p.Chapter 01 #121 Scenario: Allison Albright Your roommate. forming research questions. (p. C. Allison Albright.Chapter 01 #119 120. C.

C. which of these statements about the field is FALSE? A. should be used mostly by managers and senior executives. legal entities that must abide by government regulations and pay taxes. D. team and structural characteristics that influence behavior within organizations. feel. is relevant to everyone who works in organizations.Chapter 01 #122 123. should never be used to influence the behavior of other people. any social entity with profit-centered motives and objectives. C. The field of OB has adopted concepts and theories from other fields of inquiry. B. organizations are best described as: A. D. social entities with a publicly stated set of formal goals. AACSB: 3 BT: Knowledge Difficulty: Medium McShane . (p. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. (p. Organizational behavior scholars study individual. groups of people who work interdependently towards some purpose. D.122. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . in the field of organizational behavior. organizational behavior knowledge: A. 6) To help Allison understand some preliminary information about OB. 4) Allison thinks that organization is the same as an organism. B. should never replace your commonsense knowledge about how organizations work. B.Chapter 01 . C.Chapter 01 #124 Scenario: Bob Baldwin As an owner and manager of Tricky Toys. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . OB scholars study what people think. OB is useful for the managers in the organizations and not the employees. E. physical structures with observable capital equipment. Organizational behavior emerged as a distinct field around the 1940s. McShane . both 'A' and 'B'.Chapter 01 #123 124. (p. E. 6) Allison needs to know that according to the authors of the text. and do in and around organizations. E. Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Given the specific utility of the field. However.

D. look at different attitudes and expectations of his employees. Surface-level diversity has increased over the past few decades.Chapter 01 #125 126.125. C. (p. Asian-Americans will replace African-Americans as the second largest ethnic group. C. D. B. He should know that globalization occurs when an organization: A. consider the likelihood of long-term employment with the organization for each of his employees. (p. (p. Bob should be told that all of these statements about America's population and workforce are true EXCEPT which one? A. E. B. 20) Bob has been interested in this trend of globalization. E. Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts. both 'C' and 'D'. has a diverse workforce within the firm's home country. does all of the above. improved job satisfaction. E. AACSB: 5 BT: Knowledge Difficulty: Medium McShane . C. review the demographic characteristics of his workforce. increases its connectivity with people and organizations in other parts of the world. enhanced employee recognition. AACSB: 3 BT: Knowledge Difficulty: Medium McShane .Chapter 01 #128 . making employees feel more empowered. D. D. Workforce diversity presents both opportunities and challenges to organizations. AACSB: 5 BT: Knowledge Difficulty: Easy McShane . reduced pollution. AACSB: 5 BT: Knowledge Difficulty: Medium McShane . serves diverse customers within the firm's home country. E. reduced employee stress.Chapter 01 #126 127. 22) Bob has never liked the idea of telecommuting for employees of Tricky Toys. 21) In collecting his information on OB trends. B. The United States is becoming a more multicultural society. 21) If Bob wants to consider deep-level diversity he would A. telecommuting offers all of these benefits EXCEPT: A. observe the differences in the people who represent his workforce. B. (p.Chapter 01 #127 128. According to research. does only 'B' and 'C'. Within the next decade. C.

OB should draw on knowledge from other disciplines. D. None of these statements is consistent with the OB anchors. Systematic research anchor. B. 23) Which of these statements is consistent with the four anchors of organizational behavior? A.Chapter 01 #130 131. D. Multiple levels of analysis anchor. closed systems theory.Chapter 01 129. Organizational behavior theories must apply universally to every situation. C. systematically collecting data. E. both 'A' and 'C'. Societal level anchor. E. You are trying to explain Allison about the basic conceptual anchors that guide the thinking about organizations and how to study them. McShane . When she discovered that you are taking a course in Organizational Behavior. 23) Which of the following does NOT represent a belief that anchors organizational behavior? A. B. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . She asks you some clarification questions. Multidisciplinary anchor. Allison Albright. AACSB: 3 BT: Comprehension Difficulty: Medium McShane . Contingency anchor. and testing hypotheses. D. she was thoroughly confused as to why one would need to study OB and what it entails. standards of systematic research. B. AACSB: 3 BT: Comprehension Difficulty: Medium McShane . B. OB should assume that the effectiveness of an action usually depends on the situation.Scenario: Allison and the Anchors of OB Your roommate. (p. Each OB topic relates to only one level of analysis. The field of organizational behavior should rely on other disciplines for some of its theory development. D. E. is a non-business major. all of the above.Chapter 01 #129 130. AACSB: 3 BT: Knowledge Difficulty: Medium McShane .Chapter 01 #132 . organizational behavior researchers rely on: A. OB should view organizations as closed systems. C. E. OB should rely on the systematic research methods to generate knowledge. 23) All of the following are conceptual anchors in organizational behavior EXCEPT: A. C. forming research questions. OB topics can be studied from multiple levels of analysis. Organizations are like machines that operate independently of their external environment.Chapter 01 #131 132. (p. C. 24) To collect and analyze information systematically. (p. (p.

in turn.133. They brought in consultants who recommended that the entire requisition process be 'reengineered'. transformation. undermined the supplies' group's ability to complete their work. Contingency anchor Systematic research Organizational effectiveness anchor Multidisciplinary anchor Multiple levels of analysis anchor AACSB: 3 BT: Knowledge Difficulty: Medium McShane . Perhaps the change resulted in a disruption of inputs or side effects in the outputs. There are two possible ways that systems theory explains these problems. outputs and feedback. However. C. The second possible (but less likely) problem is in terms of inputs.Chapter 01 #134 . 3. like many reengineering changes. which. (p. (p. and other adverse outcomes. E. this intervention resulted in lower productivity. 23) Which of the following is NOT a conceptual anchor in organizational behavior? A. D. reengineering the supplies requisition process may have disrupted other parts of the organization. B. 8) Senior officers in a national military organization decided that operations in supplies requisition were inefficient and costly. Discuss likely problems with the intervention in terms of systems theory. This involved throwing out the old practices and developing an entirely new set of work activities around workflow. Possibly the change resulted in less feedback from the environment regarding how well the organization is interacting with the environment. AACSB: 1. The reengineering process may have thrown out a functioning transformation process. In this situation. higher employee turnover.Chapter 01 #133 134. 6 BT: Application Difficulty: Medium McShane . The first and more likely of these is the fact that open systems have interdependent parts. The point here is that open systems consist of interdependent parts and that it is always useful to ensure that changes in one part of the organization have minimal adverse effects on other parts of the organization.

developed a new advertising campaign for summer sales. 3 BT: Application Difficulty: Medium McShane . The result was that Sarasota Beer sold more of the lower-priced keg beer and less of the higher-priced products that summer. (p.Chapter 01 #135 136. which forced production to brew more of the lower-priced product rather than the higher-priced specialty beer. the marketing group's advertising campaign had unintended implications for the production group. 3.Chapter 01 #136 . It was also necessary to keep up with demand by paying premium prices for empty kegs. 8) Marketing specialists at Sarasota Beer Co. The marketing group worked for months with a top advertising firm on the campaign. resulting in customer dissatisfaction. However. (p. the production department had not been notified of the marketing campaign and was not prepared for the increased demand. Students may argue that marketing employees did not notify the production group about its plans. we must keep in mind that employees engage in many activities that have repercussions for others that we would never expect. Teams of production employees would participate in a game where trainers gave them the challenge of reducing costs or minimizing space using the simulation. As the trainers predicted. the team's actions would almost always result in unexpected consequences. AACSB: 1. AACSB: 1. However. 9) An aircraft manufacturing company developed a computer simulation representing the very complex processes and subgroups that create an airplane. In larger organizations. As such. Moreover. In this case. The company was forced to buy empty kegs at a premium price. the company could not initially fill consumer demand for the keg beer. Marketing's campaign increased demand for keg beer. it is possible that production employees could not predict all of the implications of marketing's campaign even if the production group was notified in advance. It also had to brew some of the lower-priced keg beer in vats that would have been used for higher-priced specialty beer. Explain how this simulation relates to the open systems perspective of organizational behavior. The lesson here is to recognize the repercussions of subsystem actions on other parts of the organization. complex systems tend to produce unintended consequences when one part of the system is altered. The production simulation teaches teams that organizations are complex systems with many interdependent parts.135. subsystem interdependence is so complex that an event in one department may ripple through the organization and affect other subsystems. This may be a valid argument in this incident. Moreover. Use system theory to explain what has occurred at Sarasota Beer Co. Their effort was successful in terms of significantly higher demand for Sarasota Beer's keg beer at sports stadiums. The ads were particularly aimed at sports events where Sarasota Beer sold kegs of beer on tap. 6 BT: Application Difficulty: Easy McShane . This incident mainly relates to the open systems idea that organizations consist of many interdependent parts.

But once it is embedded in structural capital. the other is maintaining a company's stock of knowledge. it is necessary to have employees transform their human capital into structural capital.Chapter 01 #137 138. This statement is mostly. TRUE: In support of this statement. Specifically. its documentation. Certainly. They also document knowledge for future use. AACSB: 1. but some knowledge remains through structural capital. One part of this process is knowledge management (acquiring. (p.137. knowledge is embedded in the company's physical layout. AACSB: 1. 3. Without storing and preserving knowledge organizations could not compete in the external environment. 6 BT: Comprehension Difficulty: Medium McShane . the design of its products and so forth. some knowledge exists without employees. In fact. 12) Comment on the accuracy of the following statement: "Without employees. but not completely. Students should also indicate the circumstances where this statement is FALSE. Of course.Chapter 01 #138 . For example. (p. This means that companies should cast off the routines and patterns of behavior that are no longer appropriate. 12) Comment on the accuracy of the following statement: An important objective in knowledge management is to ensure that intellectual capital is stored and preserved. This statement is generally FALSE: An organization's memory may be embedded in systems and structures. For example. storing and preserving knowledge. 6 BT: Comprehension Difficulty: Medium McShane . students should indicate that an organization's knowledge — its intellectual capital — is the main source of competitive advantage for most companies. students should state that successful companies also unlearn knowledge that is no longer useful or appropriate. not just the brain cells of employees. a considerable amount of memory would be lost if employees suddenly disappeared. effective organizations ensure that knowledgeable employees do not leave. organizational unlearning — expelling some intellectual capital — is necessary so that organizational change may occur more effectively. 3. that is. sharing and using knowledge). an organization has no organizational memory".

AACSB: 1. For instance. The company now wants to rehire them. 12-13) Explain the three propositions that high-performance work practices (HPWP) are based on. 3. the tasks are fairly routine. This suggests a synergistic effect. Employees are an important source of competitive advantage. 6 BT: Comprehension Difficulty: Medium McShane . Do you think the courier company lost much intellectual capital in this situation? Explain your answer. but probably not a great deal. 12) A courier service laid off a large percentage of its production staff during last year's recession. However. AACSB: 1.Chapter 01 #139 140. However. they take this knowledge with them unless it is clearly documented or retained in other ways within the organization. (b) rare. (c) difficult to imitate. 2. some knowledge loss has occurred because every employee possesses some unique knowledge that is of value to the organization.Chapter 01 #140 . most of the unskilled employees have since found employment in other companies and industries. Intellectual capital refers to the storage and preservation of the company's stock of knowledge — in other words. Similarly. As such. (p. Most HPWP experts state that these organizational practices must be bundled together to maximize their potential. 3. The courier company has lost some intellectual capital. the knowledge that the organization possesses.139. some of whom have moved to other industries. Companies become more effective by investing in employees. The HPWP perspective is based on three propositions: 1. The value of this human capital can be increased through the presence of specific organizational practices. These are unskilled employees. These low-skilled employees performed routine tasks filling orders. and (d) non-substitutable. 3 BT: Comprehension Difficulty: Medium McShane . When employees leave the firm. in which these specific activities are mutually reinforcing. this human capital is (a) valuable. (p. suggesting that most knowledge is established within the task routines and thereby documented in procedures manuals. the laid off employees may have had undocumented knowledge about the preferences of certain customers or the operation of certain equipment. This suggests that they might have been fairly replaceable and do not have much unique knowledge for the organization.

Values help us to know what is right or wrong. gracefully tolerating occasional impositions." Ethical behavior is driven by the moral principles we use to make decisions. AACSB: 1. evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations. job performance standards and objectives are explicitly required by the organization for employees in those jobs.Chapter 01 #143 . AACSB: 1. on the other hand. This is a personality trait." This statement is FALSE. As goals. Values are an important part of our self-concept and. However. 17-18) Comment on the accuracy of the following statement and explain your answer: "Companies improve organizational citizenship only by hiring employees with the right values. (p. being involved in organizational activities and performing tasks that extend beyond normal role requirements. 14-15) Many organizations are placing increasing importance on values in the workplace.Chapter 01 #141 142. Some students might say that this statement is true because employees with a strong conscientiousness are more likely to engage in OCBs. (p.141. as such. Corporate social responsibility consists of organizational activities intended to benefit society and the environment beyond the firm's immediate financial interests or legal obligations. 17) Contrast organizational citizenship behavior with task performance. are activities that extend beyond the tasks normally required by the organization. helping others without selfish intent. By incorporating values into organizational effectiveness. because people are more likely to engage in OCBs when they perceive a sense of fairness with the employer. Some companies have also had success increasing OCBs by training employees to engage in these behaviors and by rewarding those who use OCBs. in the world. 2 BT: Comprehension Difficulty: Medium McShane . They include avoiding unnecessary conflicts. not a value. We rely on our ethical values to determine "the right thing to do. companies can increase OCBs by applying fair employment practices and by being seen to be fair. the stakeholder perspective also provides the strongest case for ethics and corporate social responsibility. Organizational citizenship behaviors. the textbook does mention that values and personality are related to each other. motivate our actions. 3 BT: Comprehension Difficulty: Medium McShane . the statement is still false because OCBs can ALSO increase through fair company practices. (p. or good or bad. AACSB: 1. Explain the difference between values. In other words. training and reward systems described above. Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.Chapter 01 #142 143. and corporate social responsibility. However. Values are relatively stable. ethics. 3 BT: Comprehension Difficulty: Easy McShane . Task performance refers to goal-directed activities that are under the individual's control. These moral principles represent fundamental values.

3 BT: Comprehension Difficulty: Easy McShane . Self-leadership -.) Chapter 1 briefly identifies or implies the following topics: Stress management -.Chapter 01 #144 145.Telecommuting tends to offer better work-family balance Performance -.Telecommuters need to manage themselves rather than rely on supervisors for continuous guidance.Telecommuting seems to improve job performance by about 10 percent. Organizational influence and politics -. The textbook specifically refers to the following: (a) task performance. (d) joining and staying with the organization. (c) counterproductive work behaviors. (Note: Students may identify the relevance of various OB topics through creative and logical thinking. 17) List the five types of employee behavior. Discuss three organizational behavior topics that are influenced by telecommuting. (b) organizational citizenship.Chapter 01 #145 . (p. 22-23) Telecommuting has been identified as an important trend in organizational behavior. AACSB: 1. AACSB: 3 BT: Knowledge Difficulty: Easy McShane . (p.144. and learn to overcome the limitations of limited face time in demonstrating their value. and (e) maintaining work attendance.Telecommuters have to adjust to the lack of networking.

146. AACSB: 1.) Both students have taken extreme views of the contingency anchor.Chapter 01 #147 . 3. When answering this question. We should try to see whether OB theories can be universal rather than contingency-oriented. In this respect. However. and (c) underrepresentation of women and ethnic minorities in senior positions (i. 21) The changing workforce is one of the emerging trends in organizational behavior. (b) visible minorities represent a large percentage of the workforce and are entering occupations previously held mostly by men. however. One student believes that every OB theory should be contingency-oriented. 6 BT: Comprehension Difficulty: Medium McShane . The benefit of the contingency anchor is that it provides a more accurate understanding of organizational events and allows us to influence those events more precisely. whereas others might say that we need more contingencies to gain more precision in understanding organizational behavior. the textbook specifically refers to the following: (a) more ethnic diversity. (b) potentially better customer service. If the theory can explain well without contingency factors. students should state their preference in terms of the degree of universality or contingency orientation. This is consistent with the view that all theories should be parsimonious. The other student disagrees. The difficulty is that most OB events are sufficiently complex that contingencies are required for the theories to effectively explain those events. Chapter 1 of the textbook briefly identifies the following: (a) potentially better decision making. The problem.e. AACSB: 1. is that the contingency anchor can make some theories very complex with relatively little advantage over universal theories. then it is best left as a universal theory. There are several consequences of these workforce changes. Describe how the workforce is changing and briefly identify two consequences of these changes for organizations. This means that the theory should incorporate factors that help us to determine the best action in a particular situation. There are numerous workforce changes that students might correctly identify. Both are partly correct and partly incorrect. (p. discrimination). 3 BT: Comprehension Difficulty: Easy McShane . (Note: This is similar to end-of-chapter critical thinking question 4. Discuss the merits of both positions and provide your opinion on this issue.Chapter 01 #146 147. saying that most theories should try to be universal. the second student is partly correct. and (c) younger people (Generation-X and Generation-Y) are bringing somewhat different values and needs to the workforce. The first student is saying that every OB theory should abide by the contingency anchor. Some might argue that theories are already too complex for practical use. 23-24) Two organizational behavior students are debating the idea that many OB theories are contingencyoriented. (p.

and customer needs. a) Task performance. Thus. have valuable information about work processes. AACSB: 1. knowledge management involves keeping valuable employees with the organization. 3. (p. none of these performance-related behaviors would occur. c) Much of an organization's intellectual capital is the knowledge employees carry around in their heads. organizational citizenship. b) Attracting and retaining talented people are becoming particularly important as worries about skills shortages heat up. 6 BT: Comprehension Difficulty: Medium McShane . Very little of this is documented anywhere. but if qualified people don't join and stay with the organization. 17) Explain why you agree or disagree with the following statement: Hiring and keeping talented employees is the most important task for managers. Long-service staff members. in particular. attracting and retaining talent will logically become a critical factor in an organization's success.148.Chapter 01 #148 . As skill shortages increase. corporate values. and the lack of counterproductive work behaviors are obviously important.

Chapter 01 # of Questions 1 6 7 11 106 17 8 43 97 4 64 80 151 . 3 AACSB: 1. 3. 6 AACSB: 2 AACSB: 3 AACSB: 5 BT: Application BT: Comprehension BT: Knowledge Difficulty: Difficult Difficulty: Easy Difficulty: Medium McShane . 2 AACSB: 1.ch1 Summary Category AACSB: 1.

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