This action might not be possible to undo. Are you sure you want to continue?
Service is an activity of more or less intangible nature that normally, take place in interaction between customer and service employees and/or physical resources, goods, syste, of the service provider wjich are provided as solution to customer problem. A service is a time-perishable( exp: unoccupied hotel room), intangible experience perform for a customer acting in the role of co-producer. It is al so an experience to a customer. Exp McD and Disney World define their service as an experience. * What is the process for developing a service system?
* What are the phases in a typical service system development process? * Integration of the approaches, methodologies and techniques in the field of management and engineering with those in service system development. * What are the problems associated with service systems development?