RFP Reference No :NSDC/RFP/SDMS

REQUEST FOR PROPOSAL FOR

Dt. 4th, January, 2011

for the skill development initiatives of the National Skill Development Corporation (NSDC) on SaaS (Software as a Service) model.

Implementation of a web-based application environment to generate an effective management framework

• Date of commencement of proposal Process : January05, 2011 • Date and time for Pre- proposalConference: 3pm on January07, 2011 • Last date for receipt of queries on RFP : January11, 2011 • Date of issue of Clarifications: January14, 2011 • Last date for submission of proposals : January21, 2011 • Date of opening of proposals : 4 pm on January 24, 2011 • Short-listing of Service providers for proposal Presentations: January24, 2011 • Proposal Presentations: January 25 to 27, 2011 • Date of Award: January31, 2011 • Commencement of Implementation: February 15, 2011 • Address for Communication:National Skill Development Corporation D-4, Clarion Collection, (Qutab Hotel) ShaheedJeet Singh Marg New Delhi 11 0 016 Tel: 011 46 56 0414 Fax: 011 4656 0417 • Cost of RFP: A copy of the RFP can be downloaded free of cost from www.nsdcindia.org Date Text • Contact Person: Jaikant Singh , proposals@nsdcindia.org

Table of Contents
REQUEST FOR PROPOSAL .............................................................................................................. I TABLE OF CONTENTS ................................................................................................................ 2 SECTION 1. INTRODUCTION ....................................................................................................... 5
1.1 NATIONAL SKILL DEVELOPMENT CORPORATION (NSDC), AT A GLANCE .......................................................... 5 OBJECTIVES AND MISSION STATEMENT OF NSDC ........................................................................................... 5 1.2 1.2.1 Mission Statement............................................................................................................................................ 5 ORGANISATION OVERVIEW ........................................................................................................................... 6 1.3 1.3.1 NSDC Structure ................................................................................................................................................. 6 1.3.2 NSDC’s Role...................................................................................................................................................... 6 1.3.3 Focus Areas....................................................................................................................................................... 8 2.1 ABOUT THIS RFP .......................................................................................................................................... 10

SECTION 2. STRUCTURE OF THE RFP ......................................................................................... 10 SECTION 3. CRITERIONS AND PARAMETERS.............................................................................. 11
3.1 3.2 PRE-QUALIFICATION (ELIGIBILITY) CRITERIONS ............................................................................................ 11 ELIGIBILITY PARAMETERS ............................................................................................................................ 12

SECTION 4. SCOPE OF WORK .................................................................................................... 14
4.1 GENERAL SCOPE OF WORK ........................................................................................................................... 14 HARDWARE AND NETWORK EQUIPMENT CONSIDERATIONS ....................................................................... 15 4.2 SERVICE RESPONSIBILITIES ........................................................................................................................... 15 4.3 SIZING AND SCALABILITY REQUIREMENTS ................................................................................................... 16 4.4 APPLICATION EXPECTATION AND STAKEHOLDER NEEDS .............................................................................. 16 4.5 4.5.1 Proposal Management ....................................................................................... Error! Bookmark not defined. 4.5.2 Operations Management ............................................................................................................................. 210 4.5.3 Portlets for Operation Managementl ............................................................... Error! Bookmark not defined.2 4.5.4 Faculty Information Portal ........................................................................................................................... 275 4.5.5 Student Information Portal........................................................................................................................... 286 4.5.6 Assessment Module: ..................................................................................................................................... 297 4.5.7 Placement Exchange: ................................................................................................................................... 297 4.5.8 Sector Skills Council’s functions – (future requirement) ............................................................................... 298 4.5.9 Other Stake Holders...................................................................................................................................... 308 IMPLEMENTATION TIMELINE....................................................................................................................... 30 4.6 4.7 SERVICE LEVEL REQUIREMENTS AND PENALTIES .......................................................................................... 31 4.7.1 Definitions ...................................................................................................................................................... 31 4.7.2 CategoryofSLAs ............................................................................................................................................ 353 4.7.3 Servicelevels ................................................................................................................................................. 364 4.7.4 Prompt Service:............................................................................................................................................. 364 5.1 5.2 5.3 5.4 5.5 5.6 5.7 DEFINITIONS USED ......................................................................................................................................... 375 PROPOSER ENQUIRIES & NSDC RESPONSE ................................................................................................. 386 PRE- PROPOSAL CONFERENCE .................................................................................................................... 386 VENUE & DEADLINE FOR SUBMISSION OF PROPOSAL ................................................................................. 397 PROPOSAL PREPARATION COST ................................................................................................................. 397 RIGHT TO TERMINATION/CANCELLATION .................................................................................................. 397 CORRUPT OR FRAUDULENT PRACTICE ........................................................................................................ 408

SECTION 5. INSTRUCTIONS TO PROPOSERS............................................................................375

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5.8 5.9 5.10 5.11 5.12 5.13 5.14

LATE PROPOSALS ...................................................................................................................................... 408 PROPOSAL OPENING.................................................................................................................................... 38 GENERAL TERMS OF PROPOSAL SUBMISSION.............................................................................................. 38 PREPARATION OF PROPOSAL ...................................................................................................................... 39 PROPOSAL FORMAT..................................................................................................................................... 40 TECHNICAL PROPOSAL ................................................................................................................................ 42 COMMERCIAL PROPOSAL ............................................................................................................................ 42

SECTION 6. PROPOSAL EVALUATION .......................................................................................464
6.1 EVALUATION COMMITTEE(S) ..................................................................................................................... 464 PROPOSAL OPENING AND EVALUATION .................................................................................................... 464 6.2 6.2.1 Technical evaluation:.................................................................................................................................... 465 6.2.2 Financial evaluation: .................................................................................................................................... 475 CONFIDENTIALITY OF PROCESS .................................................................................................................. 475 6.3 CLARIFICATIONS OF PROPOSALS ................................................................................................................ 486 6.4 INITIAL EXAMINATION OF PROPOSALS ...................................................................................................... 486 6.5 CORRECTIONS OF ERRORS.......................................................................................................................... 486 6.6 TECHNICAL EVALUATION CRITERIONS ........................................................................................................ 497 6.7 FINANCIAL EVALUATION CRITERIONS ........................................................................................................ 507 6.8

SECTION 7. TERMS AND CONDITIONS......................................................................................519
7.1 CONTRACT DOCUMENTS............................................................................................................................ 519 INTERPRETATION....................................................................................................................................... 519 7.2 COMMUNICATIONS ................................................................................................................................... 519 7.3 LANGUAGE .............................................................................................................................................. 5150 7.4 TIME FOR COMMENCEMENT AND COMPLETION.......................................................................................... 50 7.5 7.6 PROPOSER’S ROLES AND RESPONSIBILITIES ................................................................................................. 50 7.7 EMPLOYER’S (AND OTHER STAKEHOLDERS) ROLES AND RESPONSIBILITIES .................................................. 51 7.8 TERMS OF PAYMENT .................................................................................................................................. 552 TAXES AND DUTIES .................................................................................................................................... 553 7.9 INTELLECTUAL PROPERTY RIGHTS (IPR)........................................................................................................ 53 7.10 7.11 SOFTWARE SERVICES AND LICENSE AGREEMENTS...................................................................................... 575 CONFIDENTIAL INFORMATION ................................................................................................................... 585 7.12 AUTHORISED REPRESENTATIVES................................................................................................................ 585 7.13 7.13.1 Employer’s Representative ........................................................................................................................... 586 7.13.2 Proposer’s Representative ............................................................................................................................ 596 7.13.3 Objections and Removals ............................................................................................................................. 596 PROJECT PLANNING AND PERFORMANCE .................................................................................................. 597 7.14 SUBCONTRACTING (AREAS THAT CAN BE SUBCONTRACTED, EXTENT ETC).................................................. 607 7.15 TRANSPORT AND DELIVERY ....................................................................................................................... 607 7.16 PRODUCT UPGRADES................................................................................................................................. 608 7.17 INSPECTION AND TESTING ......................................................................................................................... 618 7.18 COMMISSIONING AND OPERATIONAL ACCEPTANCE .................................................................................. 618 7.19 COMPLETION TIME GUARANTEE ................................................................................................................ 629 7.20 DEFECT LIABILITY ....................................................................................................................................... 629 7.21 FUNCTIONAL GUARANTEES ......................................................................................................................... 60 7.22 7.23 LIMITATION OF LIABILITY............................................................................................................................. 60 7.24 CRIMINAL CHARGES AND CONVICTION ........................................................................................................ 61 7.25 CARE OF IT PRODUCTS AND/OR SERVICES .................................................................................................... 61 7.26 LOSS OF OR DAMAGE TO PROPERTY; ACCIDENT OR INJURY TO WORKERS .................................................... 61

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7.27 INSURANCE................................................................................................................................................ 642 FORCE MAJEURE ........................................................................................................................................ 642 7.28 CHANGE IN LAWS AND REGULATIONS ........................................................................................................ 653 7.29 COMPLIANCE WITH LAWS .......................................................................................................................... 653 7.30 EXTENSION OF TIME FOR COMPLETION ..................................................................................................... 664 7.31 SUSPENSION .............................................................................................................................................. 664 7.32 TERMINATION FOR PROPOSER’S DEFAULT ............................................................................................... 664 7.33 DISPUTES AND ARBITRATION..................................................................................................................... 675 7.34 7.34.1 Arbitration .................................................................................................................................................... 675 7.34.2 JURISDICTION ............................................................................................................................................... 675 REPRESENTATIONS AND WARRANTIES ...................................................................................................... 686 7.35

SECTION 8. ANNEXURE A ........................................................................................................707
8.1 LIST OF MIS STATEMENTS TO BE SUBMITTED * ........................................................................................... 707 REPORT 1 - MIS REPORT SHOWING PERFORMANCE OF A TRAINING PROJECT FUNDED BY NSDC:................ 718 8.2 REPORT 2 – OWNERSHIP DETAILS OF THE AGENCIES BEING FUNDED .......................................................... 718 8.3 REPORT 3 - MIS REPORT SHOWING PARTNERWISE PROGRESS REPORT: ..................................................... 729 8.4 REPORT 4 – TRAINEES REGISTRATION DETAILS ........................................................................................... 729 8.5 8.5.1 FORM - I.......................................................................................................................................................... 70 8.5.2 FORM -II .......................................................................................................................................................... 74 8.5.3 FORM III - COMMERCIAL PROPOSAL ........................................................................................................... 764 8.5.4 FORM IV - TECHNICAL BID FORM ................................................................................................................. 796

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unorganized or the informal sector. mainly by fostering private sector initiatives in skill development. • appropriate Public-Private Partnership (PPP) models. pedagogy. support and coordinate private sector initiatives for skill development through Focus on the underprivileged sections of society and the backward regions of the country. development. content. financial involvement from the private sector. assessment and evaluation. strive for significant operational and • thereby enabling their move out of poverty. similarly focus on the workforce from the 5 . The National Skill Development Corporation (NSDC)has been institutedto address the compelling need SECTION 1.2 OBJECTIVES AND MISSION STATEMENT OF NSDC The main objective of NSDC is to achieve the overall target of skilling/ up-skilling 150 million people by the year 2022. A major part of NSDC’s skill development effort is aimed at the unorganised sector.1. AT A GLANCE tostrategize and operationalize a world-class skill development solutionpertinent to the Indian context. Enhance. to effectively drive the speedy development of skills essential to sustain the country’s growing economy. INTRODUCTION NSDC is a first-of-its-kind Public-Private Partnership (PPP) model in India with a focus toward skill 1. • Mission Statement • Upgrade the quality of skills to match international standards through significant industry involvement and to develop the necessary frameworks to address the development and sustainability of a dynamic management system regarding relevant curriculum. quality assurance process and standards.1 NATIONAL SKILL DEVELOPMENT CORPORATION (NSDC).

registered under Section 25 of the Companies Act.2 NSDC’s Role 6 . Each tier has a clear-cut role in the NSDC’s operations.under the aegis of the Ministry of Finance. making each and every sector attractive for private investment. The Chairman 1. companies and organisations that provide skill training. the NSDC requires a structure and governance model that provides NSDC. stature and continuity.1 NSDC Structure NSDC is a non-profit company.3 ORGANISATION OVERVIEW NSDC acts as a catalyst. while the private sector has a 51% stake To ensure superior decision-making. the organisation has a four tiered decision-making structure comprising of: accounts for 49%. NSDF is a 100% government-owned trust that invests in the development with enhanced flexibility and effectiveness. by providing viability gap objectives. and is run by professional fund managers. funding to enterprises.3. Thus. of NSDC is from amongst the private sector. appropriate PPP models to enhance. NSDCmay also develop the 21 skill sectors under it’s purview.1. enabling skill development initiatives to scale.3. of which the Government of India’s contribution it with autonomy. 10 crore. It has an equity base of Rs. activities and strategy to facilitate the organisation’s mandate of coordinating and stimulating private sector initiatives towards skill • • • • Board of Directors Board of Sub Committees Executive Council National Skill Development Fund (NSDF) The 12-member Board has four government nomineesand eight private sector members. support and coordinate private sector initiatives to achieve its NSDC’s understanding of the need for skill development has spurred varied approaches towards each of 1.

NSDC will identify 7 . directly or by duplicating efforts that are currently underway. multiple support services that include technology platforms and student partnership with industry associations. assessment and evaluation. the NSDC will proactively seed and facilitate the requisite momentum for large scale participation by private players in skill development. In cognisance of the above mentioned points. The approach will be to develop partnerships with multiple stakeholders and build on current efforts. i. NSDC will strive to: will strive to involve the industry in all aspects of skill development. appropriate pedagogy tailored to respond to the desired outcomes. loan or equity rather than grant Create leverage for itself Build a strong corpus DevelopLabour Market Information System relevant curriculum and courseware. to select private sector initiatives.. the NSDC aspires to create strong viable business models and reduce its ‘grant-awarding’ their financial viability. improving role. loan or grant) will depend on the viability or attractiveness of the segment/skill sector and. The exact nature of funding (equity. people. as support. and standards. it initiatives. and most importantly in the near term set up standards and accreditation systems in Enabling support services:Skill development institutions require a number of inputs such as placement mechanisms are also essential. This involves financing initiatives either as loans or as equity vis’-a-‘vis providing grants. the type of player (for-profit private. NSDC will focus on the following four key roles: • • • • • • Develop ultra low cost. thus providing financial incentives. innovative business models Attract significant private investment Ensure that its funds are largely “re-circulating”. non-profit industry association or non-profit NGO). to some extent. Over time. faculty and their training.The role of NSDC is to facilitate or catalyse initiatives which would have a multiplier effect In doing so. NSDC will play a significant enabling role in some of these Shaping/creating:In the near term. support services. rather than undertake too many To scale up efforts that are necessary to achieve the objective of skilling and or up skilling 150 million Funding and incentivising:In the near term this is a key role.e. quality assurance processes and finally certification. high-quality.

developing c. with the aim being to make this segment much more attractive for private investment.. other pedagogy. certification. technology trends etc Sector Skills Council:Sector Skills Council: NSDC has the mandate from Govt of India to setup the critical skill groups. the student population therein. skill inventory database. who would be looking after the industry related skilling concept. Based on the marketability of the skill group concerned and the achievable income levels of Attractive segment: Given that the market automatically works. training delivery mechanisms. processes. there are three broad segments across which NSDC will focus: Foster private sector initiatives: Towards the strengthening of the supplementary skill development primarily on supplementary skill development and strive to create seamless tracks within both the Depending on the target segment NSDC will adopt a differential approach in supporting private sector initiatives. accreditation and quality framework international trends. develop models for skill development and attract potential private players and provide the required support to kick off these efforts. NSDC will focus formal and in formal segments of the same.3. fundamental education reforms across all levels of the formal the educational system and significant enhancement of supplementary skill development. Improving the delivery mechanism developing and improving modules.Sector Skills Council for 20 identified Industry Sector. • Viable segment but with marginal economics or involving high risk/uncertainty: This will be a key focus area of NSDC particularly in the near term. • Completely unviable segment: Over time. training the trainers. b. Conducting researchdevelop competency standards.3 Focus Areas Skill development: The challenge of skilling and or up-skilling 500 million individuals by 2022 will require both. the NSDC will only play a reactive role and support the scale-up by various players. 1. In the near term. Building quality assurance -certification and accreditation process. apprenticeship etc a. NSDC will aspire to work in this segment in collaboration with government departments and help develop innovative business models • 8 . segment of the existing educational system. NSDC will focus on fostering private sector led efforts that will only include both ‘not –for -profit’ and ‘for-profit’ models that are scalable.

which can move players from this segment to the viable segment. 9 .

REQUIREMENT STUDY. managing content and industry partnerships.) Under SaaS model the service provider is responsible for creation.1 ABOUT THIS RFP Management System (SDMS. INTEGRATION. and hence will have updating and maintenance of the web based application. implementation. each one of which will be a separate legal entity in the application. This RFP is not an offer by NSDC. No contractual executed by duly authorized representatives of respective parties. DEPLOYMENT.) SDMS will be used by NSDC and its partner security of its data from each other. a customizable readymade solution. documentation and maintenance of the said SDMS including upgrade as per specifications. This RFP is with regard to appointment of a vendor for: This RFP includesrequirement study. PREPERATION OF TECHNICAL AND USER DOCUMENTATION. but an invitation to receive response from Proposers.2. integration. TRAINING &MAINTENANCE OF APPLICATIONON THENETWORK (LAN & WAN). setup. . CAPTURE AND STORE CRITICAL DATA RELATING TO THE SKILL DEVELOPMENT SCHEMES AND ENSURING ACCESS TO THE DATA AND DETAILS OF STUDENTS. NSDC and its funded companies and their centers and other stake Service) model. The overall scope. obligation whatsoever shall arise from the RFP process unless and until a formal contract is signed and 10 . and expectations are prescribed in this Request for Proposal (RFP) document. holder shall have access to the application. APPLICATION DESIGN. ANALYSIS. PROTOTYPE DESIGN. customization/development. terms and conditions and scope defined and prescribed in this Request For Proposal (RFP) document. TESTING. The web based application should enable NSDC effectively to manage their entire operation of skill development through efficient administration of their training. conditions. CUSTOMISATION AND/OR REQUISITE DEVELOPMENT. FACULTY AND CENTERS AT MULTIPLE LEVELS AND FROM THEREON AT THE TRAINING PROVIDER LEVEL ON A REGULAR BASIS. STRUCTURE OF THE RFP manage its skill development programs directly and or with its affiliated centersand for its partners centers. which will be called the Skill Development The National Skill Development Corporation invites service providers/suppliers to submit the technical as well as commercial offers forthe deployment of a web based application on SaaS (Software as a SECTION 2. organizations.

review and improvement of the system The Proposer must not have been blacklisted by any government organization in India at the 11 .1 PRE-QUALIFICATION (ELIGIBILITY) CRITERIONS ability to design and customise / develop of the Skills Development Management Software a skilling. o o • Provision for a continuous feedback. CRITERIONS AND PARAMETERS • o o o holders concerned and the other training center’s management for total solution. technical and financial control and risk management . time of submission of the RFP. o market. in the RFP: • NSDC’s prime criterion is that the Proposers should be able to demonstrate a working model and The prospective Proposers should comply with the following criteria to be eligible for participation of customisation. existing deployment ineducation / skill development centers. and training services to NSDC and its associates with a strong understanding of the challenges and issues in skill development space. 3. (LMIS). Ability to segment data by industry. the following areas: The Web-Based Application Software should be able to provide / demonstrate expertise in Facilitate overall management of training. Proposer should demonstrate the ability to provide the requisite application design inclusive and administration system as outlined in this document and should be able to provide evidenceof SECTION 3.A vendor submitting the proposal in response to RFP for providing the solution may hereinafter interchangeably be referred to as “Vendor/ Proposer/Service Provider”. etc. skilling. implementation. It should capture / collect and collate data for LMIS i. timelines. and reporting with respect to modules handled by all stake Labour market analysis data is made integral to the Labour Management Information System monitoring. education/ vocation/ trade / curriculum and other qualifications. geography.e both supply and demand The Proposer should have demonstrated experience in scaling organizations. Enable the administrative management at the training center/institute. trade.

• Permanent Account Number (PAN) of Proposer/each consortium member should be available from Income Tax authorities. auditor’s certificate etc. Proposer / Proposer Consortium should be an established Information Technology Company and should be able to demonstrate its experience in implementing similar solutions Documents to be submitted asqualifying documents 2. The Income Tax Returns filed by the company for the last assessment years should also be submitted. Participating companies in the pre.proposal consortium with companies in compliance of the The Proposershould provide all necessary documents as part of the proposal process to • partnerships to provide the necessary services covered in the scope of RFP is not permitted. Memorandum of Association and Articles of Association of the Proposer/all the partners. Any one Partner having filed income tax returns in Information Technology and related services(Application Development. articulate their independent role/s and responsibilities as a part of the overall solution as indicated in the scope of work in this RFP.proposal consortium should identify and clearly • decision of the NSDC shall be final in this regard. if any and other satisfactory evidences such as authorized signatory. if available. Certificate of Incorporation of thecompany. 12 . Post proposal alliances or outsourcing or other vendor 3.) would be an added advantage. No. achieving its objective of creating a strong technology backbone in its skill development • indicate financial. Criteria The following eligibility parameters shall be used for defining the eligibility criterion forProposers: The Proposer/ at least one partner in the consortium should have developed / implemented or associated with similar / relevant solution. 1. Acceptance certificate towards this clause must be submitted.2 ELIGIBILITY PARAMETERS S. Audited financial statements of the Proposer and if the Proposer is forming part of a larger group or conglomerate of companies reflecting overall turnover of the group and the turnover specific to the proposer. technical and administrative capability and stability to support NSDC in Preferably Proposers should be capable of independently providing all the requirements of this RFPor they can form a pre. its services / product lines for the past financial years. Datacenter Management etc. program. NSDC reserves the right to carry out the capability assessment of the Proposer and the necessaryrequirements of this RFP.

Proposer / Proposer Consortium should Engagements in the education / vocational demonstrate a good understanding of the skill domain space landscape. Proposer should demonstrate their understanding of the on-theground challenges in implementing such systems. The original stamped consortium agreement shall be attached along with Technical proposal. In case of consortium. In case of consortium. The approximate stakes of each partner of the consortium. The details of roles and responsibilities of each partner. preferably in the Indian context. credentials 5. stakeholders and challenges in the education / skill development space. management. in India or overseas. The Proposer/Proposer Consortium should have expertise. should also be submitted along with the proposal document. Proposer shall not be under declaration of Declaration signed by the highest level in the ineligibility for corrupt or fraudulent practices Proposer/Proposer consortium’s by any government agency. the same 2. authorized by the lead partner. We believe that this knowledge will help in creating a scalable all-encompassing web based tool that addresses functionality. experience and potential in its people and in developing Web Based Integrated Solution and have worked on / provided similar products/ services as envisaged in this RFP. 1. • • 13 . A power of attorney in the name of the person signing the proposal. tool. the consortium must submit: • should be signed by legally authorized signatories of all the partners nominating one of the partners as the Lead Proposer. 4. The same should be endorsed by authorized representative of the each partner.3. Demonstration of the endorsing the claim. policies.

Job Platform . and institutions public and private are likely to make many labourmarket related choices and decisions over their lifetime. Requirement Study. being created by the Govt. hence the LMIS must be able to support this. Testing. 8. Integration. SECTION 4. Provisioning for UID Nos. management and support other stake holders. Support and maintenance ongoing for an initial subscription period of 5 years. Security and Risk Management of the Application and of the data belonging to NSDC and its partners.Job seekers. Application Customization/ Development. 4.1 GENERAL SCOPE OF WORK On a broader level the scope of work involves: 1. process of system implementation: The System implementation roadmap should be as per the following exhibit which depicts astep by step 6. 7. 2. Design. Hardware hosting. Data Migration where necessitated & Integration from different software’s of NSDC’s Partners and 5. Training. network facilitation. of India on each certificate of trainees. Implementation. Feature set to manage. 3.The formats for the checklist along with the required supporting documents have been provided in FORMII hereinafter. 14 . monitor and track all NSDC funded beneficiaries. Documentation and Deployment . businesses. SCOPE OF WORK 4. All the documents / certificates submitted by the Proposer should be duly signed by the Authorized Representative of the Proposer / consortium.

number of centers. The basic premise of the hardware and network equipment is to enable a high quality of service parameters and system security. performance to support the SDMS. the software application. failure switchover mechanism.3 SERVICE RESPONSIBILITIES The selected Proposer should participate in scope enhancement discussions and proactively implement changes at free of cost and beyond which it could be chargeable. performance 4. networking and other infrastructure setup specifically the uptime guaranteed and the security layers at their data disaster recovery and also their approach and plan to deal with/scale the hardware and network infrastructure as the number of users increase centers. The hardware and network equipments and their corresponding specifications should be determined taking into consideration the requirement of 2. number of users. ongoing changes/updates in consultation with NSDC with a committed timeframe for facilitating such 15 .2 HARDWARE AND NETWORK EQUIPMENT CONSIDERATIONS 1.4. backup procedures (automated and on-demand). The Proposer should address in their response their current hardware. number of students.

information on a dynamic and real time basis. The solution must be sized to provide a good response time as will be decided during Systems Requirement Study on the User Terminal with registered users of as the SDMS could gather from scaling of the activity (specifically from NSDC Governance module – refer 4. It is most important that the SDMS and MIS Solution with all its components should be scalable to MIS Reports. NSDC believes the SDMS is what will help it enable achieve this goal given that the center’s entire faculty. Also it is NSDCs intent to get a view into the operational parameters of the beneficiaries and their centers using a standard platform.5 APPLICATION EXPECTATION AND STAKEHOLDER NEEDS monitoring all beneficiaries who have been eventually funded. network and other infrastructure. database design. Geography. etc. plan in terms of scaling of the hardware. The Sizing of the Solution should be done keeping in view all the above points. mobilization of students. Network Support. Software. Hence the module under the beneficiary are classified as management system. Scalability must be in terms of Hardware.4 SIZING AND SCALABILITY REQUIREMENTS 1.. The against funding and other parameters. SDMS. Question Bank Management and Assignment Generator. Online students etc.5) and accordingly handle additional MIS Reports as NSDC may require. keeping in view to next 5 Year MIS requirements. various other integrated modules. training management. All of thesetoday aretracked and monitored manually. The SDMS would need to facilitate bringing the beneficiaries on to the application and track spend sub modules like setting up of center. Upon the implementation of should be able to plan proactively to support and meet the scaling requirements. . NSDC Management module below is intended to enable receiving funding applications. market network. the proposer is able to visualize and understand the 2. LMS (Learning Management System). Additional 4. will be using the same platform and will ensure it provides standardised reports and The beneficiaries are who would setup centers or undertake activity as proposed in their application to NSDC. tracking and NSDC receives several proposals for funding. Assessments. fee and loan management. including a 5 Year 3.4. from time to time. student 16 . center administration. No of Partners. by virtue of an integrated solution.

etc. feedback mechanism. PMO and other stake holders. Consultants Registration. Integration to Tally and other interfaces. NSDC.. Below is a modular representation of the SDMS functional requirement: Entrance. 17 .that aggregate views all the way to beneficiaries. trades etc. and the placement exchange module to help all of these students resumes review and recruit the suitable candidates. The assessments module is to build a standardised framework of assessments spanning across all students. Human Resource Management. content management. search. alumni tracking. to be stored in a centralised database where the prospective potential employers could login. Content Management. centers. Payroll.. Sector Skill Council (SSC).

on an ongoing basis.Basic pre-requisites from the developed/customized application are that it be 1. intimations mobile and updates/ feedback to system through mobile devices to be incorporated. There could be a slight variation in terms of prioritisation SDMS should facilitate effective capture of the financial. administrative and operational information for The reports generated from the application should be exportable into multiple formats as required User friendly Intuitive Robust Have a strong. This should include but not be limited to the following general features through the application: 1 2 3 4 provide a initial setup of report formats. stakeholders as government and others. video files for sharing if provided – Ability to evaluate performance of NSDC Partners and of training Centres or franchises belonging to Directory of all users and their contact details – to be updated and maintained would be an added advantage. 3. 4. provided – would be an added advantage. Ability for center’s to take picture and mail / upload into the system for audit and other reviews if etc. each center operated by the agencies /companies funded by NSDC. well conceptualized foundation that would enable the application administrator to configure new partners in the said application. In general the key capabilities envisaged from the system are below.NSDC would expect the Vendor to feature set for the proposer to be able to price.. as per their internal structure/ processes 5. 2. by NSDC and its partners. Strong Analytical dashboards/reports that would enable various stakeholders at NSDC and at each partner organization to. built in besides mobile being one of the fastest penetrating communication media alerts on 5 each partner based on defined parameters. as and when required. 18 . However this is only an indicative / change in feature set at the time of finalising the SRS (Systems Requirements Specification) and NSDC may ask for such revisions to submit a revised financial quote. Ability to host audio. take immediate corrective actions for enhanced controls and increased productivity Messaging and communication – The system in general should have email based alerts.

12 Capture the demand and supply data and prepare the analytical report of the Labour Market. skill trades. 18 Secured Certificate Authentication should be there to this web site and it should be trusted Below are a brief description of the feature set of each of the modules: 4. 11 CRM function for market data being captured for probable candidates / aspirants. Create no. post issue of certificates also.. state.5. 14 System should have a provision for creation of database of consultants thereby provisioning consultants to provide and update their profiles online 15 System should throw automated escalations to defined NSDC authorities/stake holders in the partner organizations for any exceptions or delays of process steps. This will help partners develop in-house custom apps (for example. read-only API access to selected 9 10 System should allow capture of Student picture using web camera and attach it with Student’s profile during the registration process. student wise. geography.6 7 8 Integration with inbound SMS service for capturing leads. 13 Ability to have separate dash board for different stake holders of each NSDC Partner and meet their MIS requirements and have adequate safety and security provisions to ensure that the data of one partner is secure and invisible to another partner .The system should provide password-protected. and track certificates being issued. NSDC and each one of its partners) to generate ad-hoc reports as per their internal demand. sector. System should check on other parameters (contact numbers. center wise. driver’s license number etc) to identify. Ability to create UID no. etc 17 System should allow the IT administrator of each legal entity on this application (i. Automated back-up of data on periodic basis (which can be set by each partner/NSDC) on remote servers in a geographically different location from where the main data server resides marketing). SMS API access . Partners can run marketing campaigns through various media and invite responses through SMS. avoid duplication and forgery.e. sections of data. if the candidate is already registered in the system w/o UID. associate.1 Proposal Management 19 . 16 System should extract data/ report on various required parameters as region.

details of the stage at which the proposal is pending. 1 2 All the organisations/entities funded by NSDC and their contracts would be required to be updated on this module and this module will be operated by NSDC to track deliverables of the contracts it enters All proposals submitted by organizations/entities would be assigned a unique number to be generated by the system itself with an user login id and password. the system should produce adequate System should have the ability to generate escalation messages in case of delays in response/ action then prescribed for each stage. Proposed system should be able to give the on-line status of the Proposal and should provide the System should throw automated requirements/information necessary for the proposal to move to details of the proposal/application in the existing database of NSDC closure report for the same 5 4 3 In the event of grant of funding by NSDC. faculty credentials etc. the next stage.into with its funded organisations/entities.capacity. Centers operated. of Approval level. leases etc The system should have the ability generate stage wise consolidated report of proposal say Test of 8 11 10 12 9 Proposal management system to track the status of applications/ proposals on-line. Ability to record the contracts and multiple parameters of the agreements of the contract 20 . courses offered. ownership details. Response (TOR) Proposal Evaluation (PEC) and Proposal Approval (PAC) committee and the Board Capture of information pertaining to the agencies / projects funded. fee structures. Credentials including financial information. the system should facilitate automatic update of the 7 6 In the event of the rejection of the proposal/application.

quarterly and annual basis.5. amount of fees.2 Operations Management 21 . collection schedule likely companies to be placed and capex and opex at center and nodal level of partners etc. defined at different levels based on the nature of exception. the placement no. Integration to Tally (M) Application Administrator 4. / %age. of Courses/ Skill Trades . actual on all the parameters/levels defined on monthly. of Training Centers. System should provide online approval workflows for any exceptions. no. provisions for actual progress against those projected figures. Payroll Management. where the approvers can be This module would have necessary portlets / platforms to manage the day to operations of the NSDC’s Partners as below: (A) Configuration of New Partner (B) Setting up of center (C) Mobilization (CRM) (D) Center Administration (E) Student Loan Management (F) Training Management (G) Alumni Tracking (H) Strategic Partnerships & Alliances (I) Content Management (J) Content dissemination (K) Incorporation of Business Models (L) HR. no. capturing funds under various heads Ability to define committed/agreed levels of services as per the contract such as number of students 15 14 Proposed system should be able to give exception reports at multiple levels on agreed vs.13 per Training Centers. Geography.

Providing of UID nos. training by trade etc. Facility Performance Report. Capacity Utilisation. 9. Student registration including courses studies. BS etc. other financial information like P&L. 2. As given by Central Govt. capacities by trade 6. Enable enquiries tracking and responses at center level and further aggregation of all center’s at the organisation/entity level.The system should be able to collate requisite data from the aforesaid portlets and provide a needful information / report on a dash board to enable NSDC monitor. economic background and other demographic information 11. funded organisations/entities and their centers. to center level. This module also helps NSDC reach out and their Training Center from a management perspective 1. Notices and Information. Funds allocated and achievement of targeted financial goals Issues and challenges by region. 5. System should provision to extract the report of “Projector Monitors” centerwise. actual. their details and faculty etc. Drill down to employee’s strength.. Ability to issue. with drill down Ability to message and cascade information down to all channels. Fee collections. 12. which is funded by NSDC 10. track and monitor certificates with auto system generation of the numbers for control and governance. 22 . 8. budgeted vs. associate wise. sector. batchwise. ability to seek feedback etc. etc tradewise etc Aggregate reports on the overall skilled manpower availability. track and review the operations of the communicate with all of such organisations/entities and theircenters. 4. placement. 7. admission. Key Performance Indicators of NSDC funded organisations/entities and further drill down to Further drill down to students performance. 3.

Printing of receipts for students 26. 21. Exam and Quiz: Manage Date Sheets. challenges and feedback at the center level NSDC 16. etc 15. 22. Strict access controls will define teh 25. status of completion of courses. which can be automatically graded and can can be made available online to students / faculty. 23. test scores including practical tests. fee collections. Issues. exams related to the course or to the whole program. loan tracking. Assignments. Automatic numbering of Certificates.14. Managing access levels to various users at center/region /national level for each partner and for 19. question bank etc. Managing Training Programs. 20. test notification to be provided to the students 18. Provision of incorporating the UID no. On all certificates generated till date. Information pertaining to the classroom sessions. Course Completion. Fee structure and status of collection of fees 13. Detailed Mark Sheets and Teachers can conduct online be re-graded if necessary Discussions. Admin(s) can upload any online content such as class notes. Seminars etc. Student Evaluations: Continuous Evaluation through Tests. which roles that can upload and those who can access selected parts of this content. Quizzes. Course Curriculum. communication etc. 17. Group 24. On line generation of Certificates and printing facility. Presentations. Online registration for students. Faculty. Smart card / RF card for students tracking 23 . schedules. Enable tracking and audit of attendance. Online Learning Content Repository – Teachers/Content Adminsitrators or NSDC attendance.

prepare project sheet with detailed list of tasks. timelines and budgets Track Progress of work and raise flags when tasks which have interdependencies are delayed.4.extension in fee payment due date.. petty cash approval limits etc) (B) Setting up of center • • • • • Project management tool for managing setting up of the center Monitor Expenses against Budgets Feed to Finance module Plan setup of centre . 24 . (C) Mobilization (CRM) • • Tracking of the mobilisation process. Monitor Field Executive's drop out rates and black list if drop out rate is above predefined x% Field staff mobilisation reports need to be generated to monitor performance and take actions to further improve productivity. • • • • • • Excel Upload required for Prospect data Entry in addition to front end data entry form. Monitor payments/incentives paid to Field Executives and feed into Finance module. which flows as . Define Access. Map Roles. Set approval limits for each role (e.Identify Field Executives --> Map them to specific programs --> Capture Leads Generated -> Track and set reminders/alarms for Follow up (phone calls or visits) -> Walk In (Counseling) ->Registration -> Admission Status of each lead needs to be tracked and recorded upto the converstion (i.3 Operation Portlets requirements – as relevant to NSDC’s Partners A) Configuration of New Partner • • Define new partner Organization as a new legal entity in the application Setup database instance for the new partner Setup Automated backup procedures • • Setup Organization Chart. discount on fee.5.e. registration fee paid) Result of previous weeks efforts needs to be reported & compared with the plan Weekly plan/forecast of mobilization needs to be prepared by the field team.g.

performance records (F) Training Management • • • Lesson plans to be recorded for tracking of adherence to content and trainer productivity Student & Trainer feedback to be recorded and escalated wherever necessary (G) Alumni Tracking 25 .needs to be connected to HR for Salary processing and then to Finance Lesson plans to be recorded for testing of adherence to content & trainer productivity Batch creation. facilitation and reciept of money from agency Training details . feed to Finance module. change status from Prospect to Student • Track the students attendance and fee deposition track dropout. mapping faculty and students to a future/current batch Apprenticeship/Placement forecast to be prepared by center head monthly for the next 3 months for the Placement Team Trainer feedback to be recorded for content and centre facilities Enabling feedback from trainers on-line Trainer Utilization and Effectiveness Assessment Asset management P & L tracking • • • • • Student feedback to be recorded on content. send intimation of launch of advanced courses via SMS on mobile phones Attendance of staff -Biometric Enablement . delays in fee payments. trainer and centre facilities Enabling feedback from students.(D) Center Administration • • When enrolled. Enabling alerts on fee payment. alumni and trainers through Mobile phone (SMS) • • • (E) Student Loan Management • • Track students who have applied for loans & scholarships with partner agencies Track loan processing timelines.

a.one location to many. (I)Content Management • • • • • • Tool for effective management of the process of content development through its entire lifecycle Feedback MIS and Action taken /closure on all feedback (J) Content dissemination b. Question Bank Management and Assignment Generator Disseminate the content across all centers from a central location . Run Training of Trainers remotely and continuously (K) Business Models 26 . MoUs and agreements. Feedback from employers about our alumni's performance Feedback from partners engaged with students in training Enabling feedback from Industry partners on-line feed to Finance module of the costs incurred IT enablement of courses wherever possible Knowledge Bank management Jobs – track how many are working in the line in which they were trained Retraining -inform them via SMS/online portal • • • • • Track follow-up status of dialogue with potential industry partners/ employers including tracking of creation of proposals. Effective monitoring and management of relations with partners.• Record details of alumni and track them • • • (H) Strategic Partnerships & Alliances • • Database of employers who might be interested in hiring our students to be maintained Alumni and Employer online feedback on effectiveness of training and industry readiness of the student Database of corporates who we can partner in several different types of partnerships other than employment oriented ones as above.

functionality to track performance of self owned and franchisee owned centres cumulatively and separately b.5. f.a) Franchisee model . Satellite and mobile centers .. These are considered to be components of teh main center. class. Such centres too will have access to this application and function as the partner owned centres. d. Exit Process. setting/updating control parameters (M)Application Administration for each Partner e.user creation. Application will provide the partner. grades of students. 27 . e. Change of Role Holiday and Leave Management c. we would require a MIS would track these cumulatively and separately. Consultany – A partner organization may engage with another organization to provide management consultancy to their centres. MIS would need to be collated from different centres at the organization level to facilitate effective monitoring and This module would be for all of thefaculty at each of the centers and the faculty would be able to login to 4. who will in turn setup multiple centres in a given region. examination. However.Centers may have one or more satellite centers and many mobile centers (like mobile vans) attached to them. g. Contractual. attendance concerning their centers. seminars. Payroll Management for Part Time. mapping / remapping of Faculty Information Portal view all information relating to batches. workshops and other schedules. Integration to Tally c. (L) HR.Hiring Process. roles and access rights. Full Time. Consultants Competency Management Integration to Tally Employees . Promotion. such as: 1 Calendar showing staff meetings.g. Payroll Management. schedules.4 management of operations.Each partner Organization can engage with Franchisee’s. This module would be implemented at each centre of all NSDC funded organizations/entities.

fee 1 2 3 4 5 6 7 8 Calendar showing examination. Assignments. classes.2 4 3 5 Attendance: Faculty can view their attendance detail on their portal their portal News. 28 . Attendance details News. performance etc. workshop and other schedules. notices and access to other Information hosted online for students Fee related details. Student online feedback: Students can view their feedbacks about the programs or any My Grades: Student can view their grades real time on their portal Alumni login Allowing students to update their employment details upon completion of studies possible employable opportunities 9 Students can see latest news. information about their eligibility for new levels of certificates.5 Student Information Portal related information. online receipts other relevant concern or input. Notices and other Information Enter Course Completion Status Course Activity: Faculty can view their course activity such as assignments given etc on Grades: Faculty can view the grades of their students on their portal 4. 6 This module would be accessed by students and would help them in knowing their schedules.5. news. seminars.

6 Registration of Consultants. Classification of resumes by skill sets. Instructors. tagging and ability to search jobs for job seekers and vice Online repository and login for job-seekers and job providers Module which will be accessed by both the job providers and job seekers. 4. years of experience etc.5. mobile based communication built into the system with alerts. This moduleshould facilitate access by all of the assessors and assist the assessment managers to track 2 1 3 4 5 Maintaining database of all types of consultants for Vocational Training Registration of Infrastructure Providers Registration of Certifying Agency Rating of Agencies Facility to empanel assessors and help conduct assessments 4.5. results etc. pay.7 Placement Exchange: resumes upon passing out will move into this module as their resumes. Email. This module will also help connecting both ends and help categorise resumes etc. Certifying Agency: and manage all assessments. location. Listing of open opportunities by Job providers. All of the students/trainees 3 5 4 Multi search capability by skill. 2 1 versa for job providers to seek candidates.5.4.8 Sector Skills Council’s functions – (future requirement) 29 .

some of whom listed above may require an access or an ability to connect to the NSDC application 30 . build specific sectors of their focus.9 Other Stake Holders The other stakeholders in the success of the program include Prime Minister’s Office (PMO). Micro Finance Companies. hence the LMIS must be able to support this. and institutions public and private are likely to make many labour market related choices and decisions over their lifetime. Employment Exchanges. there will be several other stake holders. promote. review and improvement of the system Data Migration where entrance tests necessitated & Integration with different LMISAbility to providing functionalities for conducting Renewal of certificates of Training . Director International Government Agencies. TheSector Skills Council would have focus on the Identification of skills and preparation of catalogue of skill types Solution for LMIS to assist planning and delivery of training 4 6 5 3 Competency standards and qualifications Rating of training providers Maintain skill inventory Standards. General Employment and Training (DGET).following: 2 1 Sector skills Council would belike a forum for specific sectors and will devote their time to research. Recruiter firms etc.5. certifying and assessment agencies and associations 10 Analysis and setting the parameters for an industry sector specific LMIS 4. manage. National / As the activities intensify for NSDC and the skill development. Provision for a continuous feedback. Certification and accreditation process 8 9 7 Job seekers. State Govts. businesses.

backbone to interface with their office and exchange of information and access to reports. Ministry of Finance Planning Commission National Skills Coord’n Board National and International Government Agencies DGET Financing Companies Recruitment Platform Governance.. data etc. Standards. Issues/challenges & Audit Micro Financing Connect Recruiters and Candidates 31 . Administrative Management Faculty/ Administrator Administrative Management Faculty/ Administrator Training Centers Training Centers Students Faculty/ Administrator Project Owners Project Owners Faculty/ Administrator Students NSDC Skills Development Management System With other third party applications such as content management NSDC. the application being built will need to have capability and flexibility to talk to all of these stake holders.Primary Responsibility PMO. Reports.

O 6. AS-IS processes Report and TO-BE processes Report 2. Placementofworkorder for Procurementof Hardware&Networking 5.Test Reports. Installation&testingof Hardware&Networking components of application T+ PhaseII–Commissioning&Go Live Installation&Test Report(8 weeks from the placement of work order) 32 . UATSign-offCertificate 4. BusinessRequirements Analysis. Prototype Creation Application Design PhaseI–DesignandImplementation T submissions. (list of likely intermediaries should be submitted) MilestonesfortheaccomplishmentofvariousstagesofNSDC projectshallbeasunder: Activity TimelinesinWeeks Deliverables ProjectInitiation&TeamMobili zation 1.6 IMPLEMENTATION TIMELINE be more whichwillbeexcludingthetimerequiredforapprovalsforthecritical Thetotaltimelimitforthesuccessfulimplementationofthe solutionin NSDC and its associates shalln o t each such criticaldeliverables .Timerequiredforapproval innormalcircumstances may not exceed 20 working days for than6monthsfromthedateofsigningthecontract. Prototype Delivery and Demonstration – feedback to be incorporated and finalization T+ System installed and ready for testing TestCases. Submission of design document T+ 8. 3. 2. Testing&UAT Modules 3. Detailing ofResource Profile 4. All customizations delivered 1. Issue of W. Development &Customisation / Installation and Configuration of or System and Completion of Design and Customizations of 7. intermediate T+ Detailingof Project Plan.4.

Activity ApplicationTraining&Han dholdingSupportofall themodulesmentionedin GroupI. as SLA) commitments. Training for users to ensure the application uptime. the service provider shall be able to support the whole SDMS and the effectiveness of this SLA.7.MIS reports withdetailsof Maintenance /Support/ Warranty Activities carried out. SatisfactoryTraining CompletionFeedback Report Certificate of successful commissioning of 5Years PhaseIII–Operation&Supportover subscription period For the initialsubscription period of 5years MonitoringFramework.Escalation Reports. Networking. the definitions and terms which will also be specified in the contract along with the following terms shall have the meanings set forth below: 33 . Hardware. 4.1 Definitions For purposes of Service Level Agreement. which shall form part of the contractual agreement. Training Schedule/Plan. 4. For the stated scope of work NSDC shall regularly review the performance of the services being provided by the Service Provider and also the related Software.IIandIII Commissioning&Go-Live Helpdesk SupportafterGo Live Operation&SupportforApplic ation Enhancements and MaintenanceforHardware&N etworking components.The frequencyofthese reports will be notified later.7 SERVICE LEVEL REQUIREMENTS AND PENALTIES The proposer should be willing to offer the following Service Level Agreement (hereinafter referred to and for the initial subscription period. TimelinesinWeeks T+ Deliverables T+ For the initial subscription period Training&Change Managementreport.

“Downtime”shallmeanthetimeperiodforwhichthespecifiedservices/ componentswithspecifiedtechnicalandservicestandardsasperSLAsarenot availableto NSDC and user infrastructureEquipment/specifiedservicesthatmayleadtodisruptioninnormaloperationsofNSDC center). require replacement of hardware or software 34 . technical and service standards are available to NSDC and its partner institutes.the the concerned (diagnosing.Theresolutiontimeshallvarybasedontheseverit Theseveritywouldbeasfollows: 1. installation of operating system. whose resolution shall . requiring significant interruption in working of that individual component. For example. “ResolutionTime”shallmeanthetimetaken(aftertheincidenthasbeen reported a t troubleshootingandfixing)orescalating(tothesecondlevelortorespectiveVendors.a. gettingtheconfirmatorydetailsaboutthesamefromtheVendorandconveyingthesametotheenduser). “Incident”referstoanyevent/abnormalities servicesandrelatedinfrastructure. servicesrelatedtroublesduringthefirstlevelescalation. involves. percentage. departments. replacement of switch. “Uptime”shall mean the time period for which the specified services / components with specified Uptime % = (uptime) / (Total Time – Maintenance Time) * 100 Where. 2. Incidents. yoftheincidentreportedatthehelpdesk.etc. Medium: componentlikeroutersetc. of any IT component can be calculated as: Uptime.Forexamplewhich parts. in resolving inthefunctioningofNSDC application or c.softwarebugfixing. in b. reporting d. etc. Total Time is 24 hrs as its an web based application.Theseincidentsshallimpacttheoverallfunctioning Critical:Incidentswhoseresolutionshallrequireadditionalinvestmentincomponentsortime purchaseofanyadditionalhardware/networking oftheNSDCapplication.

7. and other Govt. Feedback from NSDC’s associates about the level.newissuesandmattersstilloutstandingfor resolution. trainees. DGET. Ministries. Support Service Levels 2. Discussescalatedproblems.3.. This SLA document provides for the minimum level of services required as per contractual obligations measurementsthereof. Response time of the Service Provider to escalated issues / noticed defaults/ complaints The following measurements and targets shall be used to track and report performanceon aregular basis.whichwillnotsignificantlyinterruptworkingofthatcomponent.in 4.TheservicesprovidedbytheService ProvidershallbereviewedbyNSDC thatshall: • • • • RegularlycheckperformanceoftheService Provideragainstthis SLA. SSCs. Low:Incidentswhoseresolutionshallrequirechangesinconfigurationof stallationofprinteronaclient. non Govt and international bodies Obtainsuggestionsforchangestoimprovetheservicelevels. ImplementationServiceLevels Review of statistics related to rectification of outstanding faults and agreed changes. ITInfrastructurerelatedservicelevels TheSLAshall belogicallysegregatedinthefollowingcategories: 1.Forexample. on performance indicators and hardwareorsoftware. Govt.2 CategoryofSLAs based Providershallensureprovisioningofallrequiredserviceswhilemonitoringtheperformanceofthesametoeffe ctivelycomplywiththeperformancelevels. State Govt. Thetargets shownin thefollowing table are applicableforthedurationofthecontract.TheService • • • 4. quality and response time of support while attending to / resolving the operational issues. associates.replacementofLANchordetc. Risk Mitigation – inbuilt provision 3. Robustness/ flexibility of the system to generate various reports as required by various stake holders as NSDC. 35 .

3 Servicelevels fNSDC TheseSLAsshallbestrictlyenforcedandasoftwareaudit/certificationshallbecarriedoutatthesolediscretiono elow: forcertifyingtheperformanceoftheapplicationagainstthetargetperformancemetricsasoutlinedinthetableb Successful ServiceCategory completion Implementation and Customization of as per the delivery schedule Commissioning & . 36 .5%.4. As per delivery Schedule Target Critical Severity A Penalty ApplicationandImplementation of contract delayedweek and subject to a maximum of 5% Application&Implementation Value. Support and Management of SDMS application of Design. maintain up time of98. Service provider should ensure prompt service support during Service period.7. A Penalty of 0. Incase Related components. Availability (including the Service ) the OS and the database provided by hardware / networking Service Provider time of99.0% in Critical 5% penalty on the support fee for that quarter if the down time goes below 99% and 10% penalty if the downtime goes below 96% 4.5% of contract networking equipments value below 95% it would be 20% value Application Development perdelayed week and subject to a maximum of5% of hardware and value of of Penaltyof 0.7.4 Prompt Service: Service provider shall be responsible for maintaining the desired performance and availability of the system/services/ manpower. up Critical 5% penalty on the support fee for that quarter if the down time goes below 98.5% of contract valueof per As per delivery Schedule Critical Service Provider is required to maintain a quarter.5% in is required to a quarter.Go Live of all the modules mentioned in the RFP Hardware and Networking Equipment Operation.

5.1 Definitions Used
5.1.1

5.1.2

relatedcorrespondences, clarifications, presentations. “Proposer / Vendor /

withany subsequent modifications, the RFP, the

NSDC,including all attachments, appendices, all documents incorporated by reference together “Authorized Representative” shall mean any person authorized by either of the parties. proposal offer, the acceptance and all

“Agreement” means the Agreement to be signed between the successful

SECTION 5.

INSTRUCTIONS TO PROPOSERS

Proposer and

5.1.3

5.1.5

5.1.4

andwhen used after award of the Contract shall mean the successful party with whom NSDC signs the agreement for rendering of services for implementation of this project. “Contract” is used synonymously with Agreement. “Default Notice” shall mean the written notice of Default of the Agreement issued by oneParty to “Law” shall mean any Act, notification, bylaws, rules and regulations, directive, ordinance,order “LoI” means Letter of Intent, which shall constitute the intention of NSDC to placethe Purchase “Party” means the NSDC or

vendorwhen used in the pre-award period shall be synonymous with parties proposing for this RFP,

offeringthe solution(s), service(s) and /or materials as required in the RFP. The word Proposer/

Proposer” means any firm or group of firms (called consortium)

5.1.6

the other in terms hereof.

5.1.7

or instruction having the force of law enacted or issued by the Central Government and/or any other Government or regulatory authority. Order with the successful Proposer.

5.1.9

5.1.8

Proposer,collectively.

proposalfor the implementation of scope of work as mentioned hereinabove

“Proposal / proposal” means the Technical and Financial proposals all together, i.e., complete

Proposer, individually and “Parties” mean the NSDC and

37

5.1.10 “Request for Proposal (RFP)” means this document and its annexure, forms, enclosures etc etc., 5.1.11 “Requirements” shall mean and include schedules, details, description, statement of andspecified in the RFP. technicaldata, performance characteristics and standards (Indian & International) as applicable seeking a set ofsolution(s), services(s) and/or any combination of them.

5.1.12 “Termination Notice” means the written notice of termination of the Agreement issued by oneParty to the other in terms hereof.

5.2 PROPOSER ENQUIRIES &NSDC RESPONSE
either by post, fax or email before 1500 hrs, of 7th January 2011 at the following address: A prospective Proposer requiring any clarification of the RFP documents shall notify the NSDC inwriting,

National Skill Development Corporation D-4, Clarion Collection, (Qutab Hotel) ShaheedJeet Singh Marg New Delhi 11 0 016 Tel: 011 46 56 0414 Fax: 011 4656 0417 Email: proposal@nsdcindia.org

NSDC will respond to the queries at the earliest but not later than 14th January, 2011 requested to attend this pre- proposal conference to seek clarifications in matters related to the project or the proposal process of this project. The reply to the queries of various Proposers in the pretheir technical and financial proposals in accordance with such corrigendum. corrigendum, if issued, would form part of this RFP and the Proposers would be advised to prepare proposal conference would be put up on the NSDC website (http://www.nsdcindia.org). Such It is proposed to schedule a pre proposal conference at 1500 hrs, January 4th 2011. The Proposers are

5.3 PRE- PROPOSAL CONFERENCE

38

participation in pre proposal conference, will be allowed to attend the pre proposal conference. or any later stage.

The pre proposal conference shall be held at the Office of CEO& MD of NSDC at D4-Clarion Collection,

Qutub Institutional Area, New Delhi. Only those Proposers, who have intimated NSDC about their

Proposer. Queries received after the set time limit shall not be addressed in the pre proposal conference

However, non-attendance at the pre- proposal conference will not be a cause for disqualification of a

5.4 VENUE & DEADLINE FOR SUBMISSION OF PROPOSAL
The proposals duly completed as per the instructions given in this document and the amendments submission. National Skill Development Corporation D-4, Clarion Collection, (Qutab Hotel) ShaheedJeet Singh Marg New Delhi 11 0 016 Tel: 011 46 56 0414 Fax: 011 4656 0417 Email: proposal @nsdcindia.org issuedif any, shall be submitted to the following address on or before the last date of proposal

and at his discretion, extend the deadline for submission of Proposals by issuing aCorrigendum or by thereafter be subject to the deadline as extended.

intimating all Proposers who have purchased the RFP document, in writing bypost or email. In this case,

Proposals must be received by NSDC at the address specified above on any working day from 10:30a.m. to 5:00 p.m. and not later than 1500 hrs, 21stJanuary’2011. The NSDC may, in exceptionalcircumstances

all rights and obligations of the NSDC and the vendors previously subjectto the original deadline will

5.5 PROPOSALPREPARATION COST
NSDC will in no case be responsible or liable for those costs, regardless of the conduct oroutcome of the proposal process. The Proposer shall bear all costs associated with the preparation and submission of its proposal, and

5.6 RIGHT TO TERMINATION/CANCELLATION

39

Notwithstanding anything contained in this document, NSDC, reserves the rightto cancel/terminate the

proposal process without assigning any reason whatsoever, at any time prior to signingthe contract and NSDC shall have no liability for above-mentioned actions. Proposer engaging in any corrupt or fraudulent practices during the

5.7 CORRUPT OR FRAUDULENT PRACTICE
will be final and binding on the Proposer. outcome. In the event of the

influence through any quarter or interfering directly or indirectly in the selectionprocess to affect its detriment of NSDC.

For the purpose of this clause: “Corrupt Practice” means the offering, giving, receiving or solicitingof anything of value to influence the action of NSDC in the selection process. It also includesbringing undue

proposalprocess, as per the judgment of NSDC, the proposalwill be rejected. Any decision in thisregard

“Fraudulent Practice” means a misrepresentation of facts in order to influence selection process tothe

5.8 LATE PROPOSALS

Any proposal received by NSDC after the deadline for submission of proposals prescribed in RFP will be summarily rejected andwill be returned unopened to the Proposer.

5.9 PROPOSAL OPENING

Total transparency will be observed while opening of proposals. Sealed proposal envelopes will NSDC reserves the right at all times to postpone or cancel a scheduled RFP opening. The venue for the opening of proposalis: National Skill Development Corporation D-4, Clarion Collection, (Qutab Hotel) ShaheedJeet Singh Marg New Delhi 11 0 016 Tel: 011 46 56 0414 Fax: 011 4656 0417 forcompleteness. The opening of financial proposalwill be intimated later to the successful Proposers.

beopened on 1600 hrs on 24th January. Technical proposal envelope will be opened and verified

5.10 GENERAL TERMS OF PROPOSAL SUBMISSION

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8.7.10.10. 5. All responses by the offers / proposals from the Proposers and may. Each offer should specify only a single solution which is cost effective andmeeting the tender NSDC and forming a part of the RFP document circulated to the Proposers and responded to by the Proposers. Proposers tothis RFP annexure. and responded by the Proposers have been quoted forby the Proposers and there shall be no extra the alternative quotes in the Proposer’s financial proposals. In the event. if accepted byNSDC.payment by NSDC shall be made for the lowest quote.10.5. enclosures etc and other terms andconditions. specifications and it is the responsibility of the Proposer todecide the best of breed solution.9. the same shall be deemed to beprovided by the Proposer at no extra cost to NSDC. form part of the final contract 5. detailed requirements of architecture of application. proposal submitted cannot be withdrawn / modifiedafter 5.1 The Proposer must use the entire information furnished in the RFP includingscope. NSDC concludes that everything as mentioned in the RFP documentscirculated to the Proposers 5. However. hardware.10.10.10. other the response. between NSDC and Proposer.6.10.10.10.3 All responses including commercial and technical proposals would be deemed tobe irrevocable 5.functional and technical specifications.2 All responses should be in English language. bill of materials while submitting document shall be binding on such Proposers.4 Proposers are advised to attach a letter from an authorized signatory attestingthe veracity of the 5. 5.5 Any technical or commercial information provided in the response. cost associated with the same otherthan the cost quoted by the Proposer. theclosing date and time for submission of the proposal offers unlessspecifically permitted by NSDC. thehigher of the quotes shall be taken 41 . NSDC has not asked for the quotes for alternative prices and the Proposer furnishes for evaluation purposes. forms. In the event the Proposer has not quoted for any mandatory or optional items asrequired by 5.

11 By submitting a proposal. Thereshould be no hand5. NSDC may.10 The Proposer at no point of time can excuse themselves from any claims by NSDC whatsoever implementation etc.18 To assist in the scrutiny. rejected unless expressly assented to.10. for their deviations in conforming to the terms andconditions. 5. Any additional or different terms and conditions proposed by the Proposerwould be written material. in writing by NSDC.‘As orally told’.10.10.17 The response to the proposal should not carry any sections like ‘Clarifications’. of Proposers for clarifications to their offer.Correct / proper technical information of the 5. corrections or alterations in the offer. timeframe for 5. 5. payment schedules.12 This RFP or clarifications or writings issued pursuant thereto shall not beconstrued as an obligation on the part of NSDC to award a purchase contractfor any services or combination of whatsoever. the Proposer agrees to promptly contract with NSDC for any work 5. evaluation and comparison of offers.10. NSDC reserves its right toextend the date/time for submission of the responses without 5.10. 42 .14 The Proposer has to adhere to the time schedule of activities mentioned in theRFP and no assigning anyreason by notifying in the Website / displayed on the Notice Board.10.10. However. product being offered must befilled in.13 NSDC reserves the right to reject any or all proposals in full without assigning anyreason request to change the last date or extend period / time forsubmission shall be entertained by NSDC. asmentioned in RFP documents.10. awarded to the Proposer. atits discretion.19 NSDC reserves the right to separate the scope of hardware supply andany other licenses from the total contract and procure the same itself. services.10.15. ‘to be discussed’. 5.10.5.16 The offers containing erasers or alterations shall not be considered. ‘assumptions’ etc. ask any 5. ‘interpretations’.

12.12. as per this RFP.12.4 The proposal should explain in detail with regard to the consortium vendors in casethe offer is a 5.5. on behalf of all the Proposers forming the consortium need toprovide a 43 .12. A briefdescription of the unique proposalshould contain an 5.12.2 The Proposer needs to provide an undertaking on the veracity of soft copy submittedwith the products and services provided as part of the procurement. enclosed as a part of the Technical. A summary of the activities of each vendor and therelevant expertise is to be qualifications of the Proposer should then be providedfollowed by a summary on capabilities and 5. undertaking to the said effect individually as perFORM I. Proposer’s past experience in implementing suchprojects. with Microsoft Office.5 The Proposer needs to follow the terms and conditions envisaged in the RFP and should submit an undertaking to the said effect as per theformat in FORM I. specified 5.1 The Proposer’s proposal should effectively communicate their solution and bepresented in the 5. Hard copy. 5. formats for NSDC to assess alternatives.12.12 PROPOSAL FORMAT ExecutiveSummary.6 The Principal Proposer. The proposalmust be submitted in English Language.11 PREPARATION OF PROPOSAL The Proposer has to submit its response to the proposal in: • Technical proposal form indicating the response to the technical andfunctional requirement specificationsalong with Commercial proposal form furnishing all the relevant information.3 The Executive Summary should provide an overview of the Proposer’s organization. The • The Proposer has to submit his response inhardcopy and softcopy in a file format compatible • 5. confirmation of a proposal by the Terms and conditions envisaged in this RFPand shouldprovide an consortium proposal.

Installation. Proposer’s response is required to be specifically mentioned and presented in the manner as per FORM III hereinbelow.2 The Proposer must provide his response to technical requirements in MS Word-2000/3format in 5.5 The prices quoted shall include transportation to the respective sites and insurance tillcompletion of the acceptance process by NSDC.1 The commercial proposal should be enclosed in a separate sealed envelope.14.3 Under no circumstances. the columns.4 The prices quoted by the Proposers shall include all costs such as Taxes. Excise. notedfor each of the sections as described under specific sections. The Schedule of Pricesshould be presented and mentioned as per FORM IV herein below.4 The commercial proposal should not contradict or deviate from the technical proposal in anymanner.13.Service Tax. at the date of signing the Agreement and subject todeduction of allstatutory deductions applicable.13. The details as required should be 5.3 The Proposer has to include all costs like Travel. Local Travelexpenses. 5. Levies. etc 5.13.14. Lodging & Boarding. The prices should include the chargespayable for 44 . additional costs on these. if any.1 Against each of the technical / functional requirements.14 COMMERCIAL PROPOSAL 5. The benefits realized by Proposer due to lower rates of 5. Insurance.13 TECHNICAL PROPOSAL 5. Cess. Functional and other requirements inany of the Proposer while giving their response should change 5.5. 5. charges and levies shall be passed on by Proposer to NSDC. Custom Duties. that need to beincurred. incurred during the implementation as a part of the Bill of Materials andNSDC will not bear any 5.13. duties. CentralGovernments. duties.2 All costs should be inclusive of all taxes. a structured and neat form. as applicable.14.14. charges and levies of State or taxes. VAT. theinformation furnished by NSDC under Technical. etc.14.

14. tracking of b.carrying out any modification. service tax.14. faculty etc provided by Proposer. Proposermust also furnish separately in the commercial proposal the recurring / custom duty etc. the benefit c. The application 5.6 In case of any downward revision in Government levies. changes / upgrades to the “ Skill Development Management System” 5.7 Terms of payment indicated in the RFP shall be final and binding on the Proposer andno revenueexpenditure. Management and Maintenance in the Bill of Materials for a period of 5years excluding 5 year enhancement and relative costs should be provided in proposal. Fee structure should include the costs that will apply to NSDC.9 For arriving at the total cost of the Solution. VAT. Management of ongoing upgrades to the application in line with changing needs centers. in proposal price: warranty period. should enable strong governance architecture.14. 5. project owner and training d.10 A detailed cost that includes initial deployment and ongoing support and approach to pricing for a. e.excise. taxes.cess.14. the Proposer should include costs forFacility 5.14. and placement of students.8 The 5. Deployment of the application tools to support administrative management. solution or other equipment / software that is required to bemade in order to comply with any statutory or regulatory requirements. students. Details of costs that may have to be borne by the different stakeholder groups need to be 45 . if any. of the same shall be passed on or adjusted to NSDC. after the submission of the price proposal and up to the dateof invoice. alternate terms and conditions proposed in the Proposal shall be considered. Following should also be included effectiveness of the skill development initiative. Placement modules and charges for the same.

The decisions of the Evaluation Committee(s) inthe evaluation of Technical and Financial proposals shall be final. financialand technical experience requirements set forth in the RFP.procedures of NSDC.2 PROPOSALOPENING AND EVALUATION 6. 6. any malpractice/ unethical practice and has not honoredcontractual obligation elsewhere. The Committee(s) may choose to conduct negotiation or discussion with Proposers as per the PROPOSAL EVALUATION 6. SECTION 6. to be intimated by NSDC. in case it does not meet the prequalification criteria. the Committee will proceed to a detailedevaluation of the Technical proposals of eligibility criteria as set out for this project in terms of organizational. misleading information or has been black-listed by a central or any stategovernment or has indulged in Proposalmay be rejected at any stage of the evaluation if it is found that the company hasprovided 46 . date. at the time. No correspondence will be entertainedoutside the process of negotiation / discussion with the Committee(s). Proposers’ designated representatives who choose to attend.1 EVALUATION COMMITTEE(S) The Evaluation Committee(s) constituted by NSDC shall evaluate the technical and financialproposals. The proposal will be rejected. and shall evaluate the same as per the evaluation criteria andlocation. in NSDC shall review the submitted proposaland a proposalshall be rejected at thisstage if it does not respond to important aspects of the RFP or if it fails to comply with thetechnical requirements.Based on the short-listing of the prequalified Proposers. The Technical proposal Opening Committee will open all the parts of Technical Proposals. The next stage of such pre-qualified Proposers in order to determine whetherthey are substantially responsive to the specified in this RFP. thepresence of the evaluation will be an assessment of the technical proposal. NSDC will examine the information supplied by the Proposers. Inorder to reach such a determination.1 Technical evaluation: The evaluation of the proposals will be carried out in following stages: The Proposer shall be examined prima facie to substantiate the compliancewith the Proposer’s etc.2.

scope.3 CONFIDENTIALITY OF PROCESS Information relating to the examination. A material deviation is one which affects in any substantial way thefunctionality. 6.provided such a waiver does not prejudice or affect the relative ranking of any Proposer. NSDC shall inform the Proposers who have submitted proposals. NSDC shall simultaneously notify in writing to the Proposers that have complied with the Technical responsive to the RFP and Scope of Work.2.The Proposershould furnish detailed break up of costs.2. the detailed compliance of their Technicalproposals and shall notify those Proposers whose Proposals did not meet the minimumtechnical criterion or were considered noncriterion specified in the RFP the date.2. inconsistent with evaluation will take into account the informationsupplied by theProposers in their financial proposal. evaluation and comparison of andrecommendations for the award of the Project shall not be disclosed to Proposers or any 47 . quality. which conforms to therequirements. completing the evaluation process. time and location for reviewing theFinancial Proposals. conditions and specifications of the RFP withoutmaterial the RFP.1 Substantially responsive proposal: A substantially responsive proposal is one.2. or performance of the Deliverables. NSDC’s rights or the Proposer’s obligations for. presenting substantiallyresponsive proposals. informality or nonconformityor irregularity in a proposal. duly constituted financialevaluation committee will then proceed to open and evaluate the financial proposalof thetechnically acceptableProposers. thattheir Financial Proposals will be returned unopened after A conditional proposal will not be entertained under any circumstances.2 Financial evaluation: 6. The financial 6. which does not constitute a material proposals.The Proposers would/may be asked to make presentation on technical and operational aspect of theproposal. terms. performance of the Project and the rectification of which deviationwould affect unfairly the competitive position of other Proposers deviation. Based on the results of the technical evaluation. 6. clarification.2. or which limits in anysubstantial way.2 Technical Evaluation:Technical evaluation committee may recommend waiver of any minor deviation. After the technical evaluation is completed and approved.

the amount obtained on totaling the line items in theBill of Materials will govern. should be initialed by the person signing thetender form before submission. Allcorrections like cutting or overwriting etc. at 6. Where there is a discrepancy between the amount mentioned in the proposal and the line itemtotal present in the Schedule of Prices. inwhich case the line item total will governor whichever is logically correct and lower. if any. the committee and/or its nominees will determinewhether the proposalhas been properly signed.5 INITIAL EXAMINATION OF PROPOSALS Prior to the detailed evaluation of proposals. shallbe considered as binding.4 CLARIFICATIONS OF PROPOSALS To assist in the examination.. in which case the proposal price shall govern. and comparison of and theresponse shall be in writing by post or email or by facsimile. No requests regardingcorrection of mistakes in the financial proposals will be entertained after the quotations are • • Where there is a discrepancy between the amounts in figures and in words. the amount inwords shall govern. 6. adjusted in accordance with the above procedure. failing which the figures for such items may not be considered. Where there is a discrepancy between the unit rate and the line item total resulting frommultiplying the unit rate by the quantity.and/or it has not beenproperly signed and/or there is a discrepancy between the items on the checklist and the actualdocuments/material submitted etc. evaluations. The Evaluation committee reserves its right to declare such proposals as invalid. ask any Proposer for clarification of its proposal submissions. 48 . in the opinioncommittee. 6. The amount stated in the proposal. The request for clarification proposals. Arithmetic errors in proposals will be corrected as follows: • • Proposers are advised to exercise greatest care in entering the pricing figures. the Committee may.otherpersons not officially concerned with such process until the award to the successfulProposer has beenannounced. but no change in the price orsubstance of the Proposal shall be sought. or permitted except as required to proposals. there is obviously a gross error such as a misplacement of a decimal point. the unit rate will govern unless. confirmthecorrection of arithmetic errors discovered by the committee in the evaluation of the itsdiscretion.6 CORRECTIONS OF ERRORS opened. unless it causes the overall tender price to rise. offered.

The Proposer will have to score at least 60 marks on the overall technical score of 100 to be “NotTechnically Qualifying the Requirements” and will not be considered for further evaluation of thefinancial proposals. Technical proposals shall be evaluated for only those Proposers who meet the pre-qualificationcriterion.6. The Evaluation Committee will evaluate the technical proposals on the basis of thetechnical evaluation Proposers qualifying the technical evaluation may be invited to anychange in Scope of Work etc. No 1 2 3 4 5 Particulars The application and deployment of solution in the education and vocational skill development space in India/abroad. the Proposers qualifying the technical evaluation may be allowed tosubmit their revised Financialproposals within 2 days (48hours) of formal notification of the same. project implementation and management 10 methodology must be defined / indicated in the proposal. the responses provided in technical proposal will be evaluated outof 40 marks. At the option of NSDC. Any proposalachieving a Technical Score less than 60 will be treated as S. And its potential in developing Web Based Integrated skill training. Administration and MIS systems to NSDC and its Partners Quality of Solution offered and the time required for the solution to be 10 implemented is a key requirement Approach and methodology. The following evaluation parameters shall be used for defining the Evaluation criterion for Proposers: declared as technicallyqualified.. Subsequently. Highlight in your response your commitment to transformation of the vocational training framework and a partnership driven approach/governance framework Compliance with the scope of work indicated in the RFP without exclusion Solution Design and architecture of the web based SaaS model solution 1. Robustness of the software Max Marks Proposer/ Proposer Consortium experience in providing web based 15 10 10 49 . the makepresentation on technical and operations aspect of the Scope of Work.7 TECHNICAL EVALUATION CRITERIONS criterion as provided below. in case of During the technical evaluation. Scalability a.

Percentage credit for the parameter is provided in parentheses. if any. Simplicity of implementation Max Marks 6 Project execution team including 4. once offered. • • • Provide proof of working application for at least 6 months (30%) Academic qualifications – degrees and academic institutes (5%) b) Demonstrated experience in education / skill development space 20 Years of total experience (40%). Pricing innovation. Technical Presentation and Demonstration of the short listed 6.S.reducing costs to stakeholders and creation of selfsustaining model for revenue generation and deployment of these funds for enhancements 2. must remain firm and must not be subject to escalation for any reasonwhatsoever within the period of validity of the proposaland subsequent contract.8 FINANCIAL EVALUATION CRITERIONS deemed fit by NSDC. Approach to addressing the needs of multiple stakeholders support b. highlight in your response your experience in new age industries Strong knowledge of the skill industry (25%) 10 15 100 7 8 Understanding of the Skill Domain space • THE SOLUTION PROVIDER WILL BE SELECTED BASED ON EVALUATION OF TECHNICAL &FINANCIAL PROPOSALS. Approach to ongoingaddition of centers and other stake holders and a) Profile of the each of the key leadership team member Each CV will be evaluated on the basis of the following parameters. PREVIOUS TRACK RECORD ETC. 50 Proposers as . committee (s) may choose to conduct negotiation or discussion with any or all the The Proposer having lowest overall financial quote will be given high priority while the evaluation The prices. No Particulars 3.

Supporting documents and printed literaturefurnished by the Proposer 51 . as may be necessary for purposes of suchperformance. Disclosure to any such employed person shallbe made in confidence and shall extend only so far. and Contract. the Contract if so required by NSDC. except for purposes of performing the Contract.determinations. theinterpretation of the clauses by Authorized Representative of NSDC shall be final and binding onall 7. provide for the giving or issuing of approvals. 7. sample or information furnished byor on behalf of NSDC in connection therewith. sent or transmitted to the address for the recipient’s communications asstated in the consents. on completion of the Proposer’s performance under 7. these communications shall be: (a) in writing and delivered against receipt.4 LANGUAGE The proposal and all correspondence and documents related to the proposalexchanged by theProposer and NSDC should be in English. disclose the Contract or anyprovision SECTION 7.2 INTERPRETATION parties.7. requests and discharges. make use of any document The Proposer shall not. thereof or any specification. to any person other than a person employed bythe Proposer in the Proposer shall not.3 COMMUNICATIONS Wherever Conditions (b) delivered. The orinformation made available for the project. drawing. TERMS AND CONDITIONS All project related documents issued by NSDC. In case of any ambiguity in the interpretation of any of the clauses in the tender document. pattern. other than the Contract itself. plan.1 CONTRACT DOCUMENTS performance of the Contract. without prior written consent from NSDC. certificates. without prior written consent of NSDC. notices. shall remain theproperty of NSDC and shall be returned (in all copies) to NSDC.

 Site preparation at NSDC Head Office. Supporting material. Deemed fit by NSDC.English language translation shall prevail. at mutually negotiated pricing. String and Application Test cases with NSDC’s Project Implementation team 52 . whichis not translated in English. The Proposer shall attain completion of the project or of a part where a separate time forcompletion of application for additional term upon completion of the initial 5 year period subscription. For the purpose of evaluationand interpretation of the proposal. operate  Share Unit.  Seek approval from NSDC’s Project Implementation team on Application Design  Seek Approval on Prototypes from NSDC’s Project Implementation team  Share test results at each stage with Project Implementation team Thesame should be prepared in consultation with NSDC. the 7. Proposer shall be entitled. install. within the time stated or within such extendedtime to which the Implementation Schedule and any refinements made in the agreed and finalized Project Plan. will not be considered for evaluation.5 TIME FOR COMMENCEMENT AND COMPLETION The Proposer shall commence work on the Facilities within the period specified and withoutprejudice. commission. district and other field offices.  Handover the application for UAT to Project Implementation team only when it has been thoroughly tested and has less than 5% overall failures of non-critical nature on its submitted test cases and NSDC’s business test cases Procure. the may be in any language other than English provided they areaccompaniedby an accurate translation of the relevant passages in English language.6 PROPOSER’S ROLES AND RESPONSIBILITIES The Proposer will be responsible for:  Preparation of Detailed Project Plan in line with the overall plan provided in the RFP. itmay opt to extend the subscription to the SaaS such part is specified in the Contract. Proposer shall thereafter proceed in accordance with the time schedule specified inthe 7.

 Regular Backup as per the policy.  Provide infrastructure & manpower as necessitated at various locations and provide andsecurity of equipment. 53 . data etc at various locations during the contract  Ensuring the SLAs for downtime of system. and maintain requisite hardware & system software asper the requirements mentioned in this RFP. dataentry. training and technicalsupport to NSDC. Insurance cover for the entire hardware infrastructure deployed at various locations for  Keep all system software at Data Center and other locations. utilities.. theft. Helpdesk) and a dedicated team for the project. resources. as defined in details in the RFP. theentire duration of the contract against vandalism. delivery of various services.  Generation of MIS reports as per the requirements of NSDC or related agencies etc.  Management and quality control of all services and infrastructure. regularupgrades / patches. replacement and/orreplenishment of Hardware deployed at various locations. etc.  Rectification of system software problems due to crashing or malfunctioning of  Deployment of requisite resources for managing all the operations at various locations  Deployment of Application and upgrades / patches at Data Center & relatedagencies offices.  Addressing technology obsolescence by appropriate up-gradation. ensuring safety period. up to date by installing theOperating System within the time limits to meet the SLAs. are met. fire and lightening.  Facility Management including management of infrastructure.  Any other services which is required for the successful execution of the Project. errors in  Training and assistance to the staff members of NSDC and related agencies for using the data etc as prescribed under the Scope of Work hereinabove. (likeData Center.

 To monitor the maintenance of proper records for inventory. etc.  Approval / Acceptance of Prototypes  To create a dedicated team for overall supervisory and co-ordination for the project including data supply. data verification.e. release of payments.  To suggest and approve plan/ schedule survey camps for data capturing i. data  To monitor detailed SLAs and defined policies  To monitor detailed SLAs and defined policies  To monitor the feedback from the citizens.  Resources for UAT. MIS. 54 . data analysis.  Approval/Acceptance of Requirement Specifications  To providing adequate support for data authentication/modification & smooth execution  Freezing of change requests/additions/modification of application software.  To compile the feedback on application modules received from various users. Report all the problems related to the Software and Hardware to NSDC. of the survey camps. 7.7 EMPLOYER’S (AND RESPONSIBILITIES It will be the responsibility of NSDC: OTHER STAKEHOLDERS)ROLES AND  Provide User Team for Systems Requirement Study  Procuring Sandbox for development  Submission of Business Test Cases  To provide data for migration verification etc. receipt of infrastructureetc. public & other stakeholders  To monitor computation of penalties.

The Service Provider’s request(s) for payment shall be made to NSDC in writing. uploaded on website.1 7. Verification of data digitization 7.9 TAXES AND DUTIES Conditional/optional proposals are liable to be out rightly rejected.8. the service provided. Service Provider and upon verification and certification by the concerned official. as appropriate.2 7.5 7.2 7.8.8.5 7.8.5. The NSDC shall follow the payment schedule as given in Form III and also the proposer should quote 7. The Proposer shall not submit conditional/optional proposals.1 in line with the terms of payment and payment schedule in form III Service Provider must provide support upto initial subscription of five years and after completion of of the system to any new parties that NSDC may contract with.4 7.8. the Service Provider has to ensure proper hand‐holding by an invoice describing. Service Provider before the Committee and in compliance with RFP and all corrigendum The prices quoted shall not be conditional /optional and it should be in line with the Amount payable to the Service Provider as stated in the Contract shall remain non- 55 .8 TERMS OF PAYMENT 7.8. accompanied 7.8. Prices: Payments shall be made promptly by NSDC after submission of the invoice or claim by the NSDC representative or its nominated committee shall certify actual implementation. The Service Provider will define the services performed and substantiate with documents the fulfillment of obligations as stipulated in the Contract. Payments shall be made in Indian Rupees/ INR.3 five years unless extended for another term.5.8. technology andapproach presented during the Approach & Methodology Presentation by the negotiable and fixed during the tenure of the Contract.

or any change in or will be assessed on the Proposer or its employees in connection withperformance of the Contract.5 Copies: The 7. etc.10..including ownership rights to patents. an account any such change in such manner as prescribed herein the RFP.4 Confidentiality: The 7.1 During the Subscription phase. licensefees.10. a new Tax is introduced.10. where such circumstancesshall include 56 .2 Ownership and Title: Title to the software.10. and documentation may contain information that may be trade secret and proprietaryto NSDC.3 Reverse Engineering: The operator shall not reverse engineer any minor.incurred until delivery of the contracted products or services to the Employer.10 INTELLECTUAL PROPERTY RIGHTS (IPR) 7. duties. For all services supplied. point update. Proposer hereby acknowledges that the minor enhancements. which could be post the subscription period or an extended subscription period.If any rates of Tax are adjustment as per the terms of this RFP shall be applicable and Contract Price shall be made to take into increased or decreased. The enhancements. which was 7.6 Limitation of Damages: The Proposer shall not be liable for any failure to perform itsservices because of circumstances beyond the control of Proposer. the responsibility to maintain the IPR of the Application(s) transferthe IPR to NSDC or its nominated agency during the Transfer stage. Proposer shall make available to NSDC an additional copy of the Proposer hereby agrees not to disclose such information except to 7. point updates or documentation. trademarks and trade secrets providedby the selected Proposer would lie with the selected Proposer and the Proposer will 7. any enhancements. an existing Tax is abolished.major enhancementor pointupdates. interpretation or application of any Tax occurs in the course of the performanceof Contract.10. point updates and 7.10. documentation. point updates and documentation for back-up use on the computer. the Proposer shall be entirely responsible for all taxes. Following conditions apply: therein shall bethe exclusive property of NSDC. The Proposer shall not remove or alter any copyright notices or proprietary legends affixed by NSDC to such minor minorenhancements. personsand organizations expressly authorized by NSDC to receive such information. copyrights.

10.7 NSDC requires retaining IPR. A copy of the source code for each application upgrade acquired (and the means ofcompiling that agreements.7. consents. • code) tested and accepted. war. the Proposer shall secure all necessary written necessary to make the assignments. and other transfers of IntellectualProperty Rights and the The Proposer hereby represents and warrants that (i) the Services/Products as supplied.8 WARRANTY/ INDEMNITY: • Any other artifacts created for/during the assignment Copies of the current and upgrade design documents or technical documents that can beused by IT staff in supporting the applications or in making modifications to existing code. will not infringe any Intellectual Property Rights held by any third party and that it hasall necessary rights or at its sole expense shall have secured in writing all transfers of rights andother consents Rights as provided in the Contract. and misuse of the Software by NSDC. transportation delays. declarationsofgovernments.11 SOFTWARE SERVICES AND LICENSE AGREEMENTS 57 . 7. and transfers of rights from itsemployees and other persons or entities whose 7. terrorism. and for the Employer to own orexercise all Intellectual Property services are used for Project execution. (ii) use of the Services/Products in accordance with the Contract. Without limitation. for all proposed applications (packages and custom• madedevelopments) in the following manner: • • A copy of the application with current source code (and the means of compiling that code) A copy of all applications and all versions of source code (and the means of compiling thatcode) (without limitation) natural disaster. and (iii) copying of the Software and Documentation provided to the Employer in accordance withthe Contractdo not and warranties set forth in the Contract. licenses. installed.10. labor disputes.

1 Employer’s Representative The Employer/NSDC shall appoint and notify the Proposer/ Proposer in writing the name of the Competent Authority /Officer. The Employer may from time to timeappoint some other person as the Competent Authority /Officer in place of the person previously so appointedand shall give a notice of the only take effect upon receipt of such notice by the Proposer. during or following termination of the Contract. received from the Proposer for any purpose other than the operation andmaintenance of the project. No suchappointment shall be made at such a time or in such a manner as to impede the progress of workon the Facilities. without the Proposer’s prior written consent.12 CONFIDENTIALINFORMATION The Employer/NSDC (“the Disclosing Party”) and the Proposer/ Proposer (“the Receiving Party”) shall keepconfidential and shall not. Such appointment shall 58 . the Proposer shall not. use any ConfidentialInformation Similarly. 7. Proposers. without the Employer’s priorwritten consent. use any Confidential Information received from the Employer for any purposeother than those that are required for the performance of the Contract. The licenses of all software(s) to be deployed as part of the project would be in the name of NSDC and the original copy of the same shall be deposited by the successful Proposer at the office of NSDC after 7.signing of the contract and before the installation of the software at any of the sites. without the written consent of the other Party hereto. finances. whether such informationhas been Proposer itself in the course of the performance of its obligations under the Contract and relatingto the businesses. data or other information furnished directly or indirectly by theotherParty hereto The Proposer is deemed to be the Receiving Party of Confidential Information generated by the in connection with the Contract (Confidential Information). name of such other person to the Proposer without delay. employees.13 AUTHORISEDREPRESENTATIVES 7. or other contracts of the Employer.13. Party any documents. The Employer shall not. divulge to anythird furnished prior to.

2 Proposer shall undertake to supply. ofany other responsibilities the nominee would retain while performing the duties of the Proposer’sRepresentative and shall request the Employer in writing to approve the person so appointed.14.3 The Employer may by notice to the Proposer object to any representative or person employed bythe Proposer in the execution of the Contract who. the Employer/ NSDC. instructions. as well as description Proposer’sRepresentative. suchobjection.If required.1 The agreed and finalized Project Plan will be prepared by the Proposer and approved by incorporated in the Contract by amendment. in the reasonable opinion of the Employer.14 PROJECT PLANNING AND PERFORMANCE 7. or be negligent. All notices. install. the impact on the Implementation Schedule of modifications agreed during finalizationof the agreed and finalized Project Plan shall be 59 . Proposer’s Proposer’s Representative Representative is not named. orders. The Employer shall provideevidence of the same. then the If the Employer does not object to the appointment. test.may have behaved inappropriately.2 If the Therequest must be accompanied by detailed curriculum vitae for the nominee. instructions. 7.13. theProposer’sRepresentative shall be deemed to have been approved. be incompetent. approvals and all All notices. The Competent Authority /Officer shall represent and act for the Employer at all times during theperformance of the Contract. and commission the Services in accordance withthe agreed and finalized Project Plan. whereupon the Proposer shall remove such person from work.herein otherwiseprovided. Objections and Removals 7. the Proposer shall appoint the Proposer shall appoint a replacement of 7. If the Employer objects to theappointment giving the reason therefore. information and other communications given by the Proposer to theEmployer othercommunications under the Contract shall be given by the Competent Authority /Officer.14. except as under the Contract shall be given to the Competent Authority /Officer. certificates.13. otherwiseprovided. except as herein 7.

4 If at any time the Proposer’s actual progress falls behind the project schedule described in theagreed and finalized Project Plan.Proposers to immediate effect. the 7.14. The vendor must provide support and access to has being taken to expedite progress so as to attain completion of thefacilities within the stated 7. and shall notify the Competent Authority /Officer of the steps 7. or responsibilities under the Contract. to the Employer in the format and frequency specified.Proposer(s) shall not relieve the Proposer from any of itsobligations. EXTENT ETC) In case required. prepare and time for completion. duties. at the request of the Employer’sCompetent Authority /Officer. submit to the Competent Authority /Officer. as per rules.a revised project schedule. case NSDC through audit or otherwise finds that the vendor providedby the vendor at any point of time. NSDC’s decision will be final and bindingon the vendor. 60 .15 SUBCONTRACTING (AREAS THAT CAN BE SUBCONTRACTED. taking into account 7.5 NSDC.Unless otherwise specified.3 The progress report and other reports shall be prepared by the Proposer and submitted Proposershall. through its officials can undertake audit of the information 7. the the prevailing circumstances. the theEmployer for its prior approval in writing. or it becomes apparent that it will so fall behind. Proposer shall seek permission and submit the list of sub. purposefullycommitted any irregularity.16 TRANSPORT AND DELIVERY Delivery Schedule will require the explicit written consent of the Employer.14.17 PRODUCT UPGRADES At any point during performance of the Contract. In case of any dispute. should technological advances be introduced bythe Proposer for the IT Services originally offered by the Proposer in its proposal and still to bedelivered.The Proposer shall bear Proposer shall be free to use transportation through carriers registered in the Country. responsibility for deliveries and cost of transport to the Project Sites. Suchapproval by the Employer of a sub. NSDC has the right to terminate the contract with 7.14.6 In the data and itsoffices meant for the project.14.7.

The Employer shall supply the operating and technical personnel Commissioning of the Project shall be commenced by the Proposer immediately afterintimation of toCommissioning of project. NSDC and/or its representative reserve the right of inspection of processes being followed bythe 7. from the date of Installation oranyother period conducted with the full cooperation of the Proposer during Commissioning of the ITApplication to If the IT Application fails to pass the Operational Acceptance Test(s) then either: • the Employer may consider terminating the Contract. The Operational Acceptance Tests shall be the primary responsibility of the Employer. the Proposer shall bedeemed to have fulfilled its obligations with respect to the technical and functional aspects. test and. NSDC reserves the right to inspect.18 INSPECTION AND TESTING wherever necessary. butshallbe and all andinformationreasonably required to enable the Proposer to carry out its obligations with respect materials ascertain whether they conform to the requirements and meets the standard ofperformance quoted in If. then 61 . tested and passed by NSDC or its Proposer anytime during the period of the contract. 7.the Proposer shall be obligated to offer to the Employer the latest versions of theavailable information technologies having equal or better performance or functionality at the sameor lesser unit prices. for reason attributable to the Employer. the Proposer’s proposal. reject the hardware delivered atProject Site. but not restricted to. or • If the failure to achieve Operational Acceptance within the specified time period is a result of the failure of the Employer to fulfill its obligations under the Contract. waived by reason of the Hardware having previouslybeen inspected. the functional andtechnical performance requirements. This shall in no way be limited or representative prior to the Hardware shipment. be successfully completed within the period specified.19 COMMISSIONING AND OPERATIONAL ACCEPTANCE acceptance is issued by the Employer’s Representative. including. Production use of the IT or Services shall not commence prior to thestart of the formal Operational Acceptance Testing. the Operational Acceptance Test of the IT Applicationcannot agreed upon in writing by the Employer and the Proposer.

If during the Warranty Period any defect should be found in the design. the Proposer warrants that: shall be free from defects in the design and workmanship. or otherwise make good (as the Proposer shall.20 COMPLETION TIME GUARANTEE extended time to which the Proposer shall be entitled to. and shall request theEmployer to repeat the theFunctional Guarantees. and incorporate all recent material improvements in design. 7. documentation. with the Employer regarding appropriate remedying of the defects. specified in the Implementation Schedule and/or Agreed and Finalized Project Plan orwithin such 7. repair. andworkmanship of the Services provided by the Proposer. the minimum level of the Functional Guarantees is notmet of the necessary changes. modifications and/or additions. subject to and upon the conditions therein specified. the Proposer shall promptly.determine) such defect as well as any The Warranty Period shall commence from the date of Operational Acceptance of the ITServices. inconsultation and agreement damage to the Products and/or Services caused by suchdefect. the IT Services shall attain Proposer shall at its own cost and expense make such changes. replace. andat its sole cost. and complies with or exceeds the Technical Specifications commercial warranty provisions of products supplied under the Contract shall apply to theextent that they do not conflict with the provisions of this Contract. are newly manufactured. for reasons attributable to the Proposer.modifications and/or additions to the Services or any part thereof as may be necessary to meet atleast the minimum level of such Guarantees. The Proposer guarantees that it shall complete the Commissioning of project within the timeperiods theProposer shall be deemed to have fulfilled its obligations with respect to the relevanttechnical and functional aspects of the Contract. Proposer guarantees that during the Operational Acceptance.21 DEFECT LIABILITY • • The Proposer warrants that all Services/Products to be delivered under this contract: • • In addition.22 FUNCTIONAL GUARANTEES The either in whole or in part. unused. The Proposer shall notify the Employer uponcompletion 62 .7. at its discretion. the If.

or loss of profits orinterest costs. and shall make good atits own cost any loss or damage that may occur to the IT Products and/or Services or the relevantpart thereof from any cause whatsoever during such period. loss of production. part thereof until the date of completion of the Project.23 LIMITATION OF LIABILITY Except in cases of criminal negligence or willful misconduct and Intellectual Property RightsIndemnity • 7. or otherwise. and The aggregate liability of the Proposer to the Employer. costs. where the contract provides for completion of The Proposer shall be responsible for the care and custody of the IT Products and/or Services orany Proposer’s capacity to fulfill its obligations under this contract.26 LOSS OF OR DAMAGE TO PROPERTY. 63 .Operational Acceptance Test until the minimum level of the Guarantees hasbeen met. and immigration measuresprevalent demands. otherthan specifically provided as any obligation of the Party in the Contract. including attorney’s fees and and laws in force in the India. until the date of completion of the relevant part. ACCIDENT OR INJURY TO WORKERS The Proposer shall aabide by the job safety. Proposer warrants that it has disclosed and will continue to disclose during the term of neither Party shall be liable to the other Party. provided that this limitation shall not applyto any obligation of the Proposer to indemnify the Employer with respect to patentinfringement. customs.24 CRIMINAL CHARGES AND CONVICTION The thisContract full details of all criminal convictions and all pending criminal charges against it or any ofits personnel and associates that would reasonably be expected to adversely affect theProposer orthe 7. loss of use. in tortor otherwise.25 CARE OF IT PRODUCTS AND/OR SERVICES the in parts. shall not exceed the Contract Price. which may be suffered by the other Party in connection with the Contract. If the Proposer termination of the Contract. and expenses of whatsoever nature. tort. whether in contract. insurance. claims. claims: • eventually fails to meet the minimum level of Functional Guarantees. actions or administrative proceedings.damages. 7. The Proposer shall indemnify and hold the Employer and its employees and officers harmlessfrom and against any and all suits. losses.the Employer may consider 7. whether under the Contract. for anyindirect or consequential loss or damage.

riots. war. In case the default continues. the event of Force Majeure is to be reviewed undertwo categories i. delay or other default of any Proposer to either Party shall entitle such Party to claim Force Majeure.expenses. 7. NSDC will deduct for each day of the extension period a percentageproportionate to the number of days 64 . within 2 days. then NSDC will grant a period of 7 days to the Proposer to resume normal activities under thisAgreement. militaryoperations. The Proposer shall maintain standard forms of comprehensive insurance including liabilityinsurance. hinders or delays the Proposer’sperformance of Services necessary for the operation of Project’s critical business functions for aperiod in excess of 5 days. acts of government or other competent authority. NSDC may grant an extension of time to the Proposer for rectifying thesituation. flood. No failure. • Prior to commencement of operations: If the event of Force Majeure occurs prior tocommencement of operations and continues for a period in excess of 10 days. Post commencement of operations: If Force Majeure occurs post commencement ofoperations and continues for a period in excess of five days. strike. NSDC will issue anotice to the Proposer to resume normal services at all affected sites and for all operationswithin a period of 7 days. etc. data. 7.27 INSURANCE system and facility insurance and any other insurance for the personnel. In case the defaultcontinues.28 FORCE MAJEURE • • • • Neither Party to this Agreement or to the SLA shall be liable to the other for any loss ordamage which may be suffered by the other due (directly) to the extent and for the duration ofany cause beyond the reasonable control of the Party unable to perform (“Force Majeure”)events such as but not limited to acts of God not confined to the premises of the Partyclaiming the Force Majeure. inrespect of the death or injury of any person or loss of or damage to any property by reason of thenegligence of the Proposer or its employees.e. civil commotions etc. NSDC will havethe option to terminate thisAgreement. labor disturbance not caused at the instance of the Party claiming ForceMajeure. notify the other Partyof the occurrence of a Force Majeure event as a condition precedent to the availability of thisdefense with particulars detail in writing to the other Party and shall demonstrate that it has andis taking all reasonable measures to mitigate the events of Force Majeure. In the event that the Proposer is not able to resume services withinthe next 7 days. lock-outsbeyond itscontrol. prior to commencement of operations and post commencement ofoperations respectively. lightning or fire. and submit the list of all the insured items to NSDC prior to the start ofoperations. officers or agents. In the event the Force Majeure substantially prevents. terrorist activities. NSDCmay terminate the Agreement and/or obtain substitute performancefrom an alternate Proposer. then NSDC will grant a period of7 days to the Proposer to resume normal services under this Agreement. assets. However. then NSDC may discuss the issue with theProposer and revise the existing timelines for the Project. If the Proposer does notcomplete the Project Implementation in accordance with the revised timeless. earthquakes. NSDC may declare that an emergency exists. The Party seeking to rely on Force Majeure shall promptly. epidemics.software. drought. However.

protect and fully compensate NSDC and its employees/ officers/ staff/ personnel/ representatives/agents from and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from and NSDC shall give notice of any such claim or demand of liability within reasonable time to the Proposer. adhere to. that subsequently affects the costs to the extent that the Proposer has thereby been affected in the performance of any ofits obligations becorrespondingly increased or decreased. their business. keep indemnified. and/or the Time for Completion shall be reasonablyadjusted Proposer and/or the Time for Completion. The Proposer shall promptly and timely obtain all such consents. defend. Government Regulation/Guidelines and shall keep the same valid and in force during the term of the project. The Proposeragrees that the Proposershall not be entitled to assign / sub lease any or all of its rights and or obligations under this tender and subsequent Agreement to any entity including Proposer’s affiliate without the prior written consent of NSDC. their employees or their obligations towards employees and all purposes of this tender and shall indemnify. NSDC willhave the option to terminate theAgreement. the failure on the part of the Proposer under theSLA to implement any disaster contingencyplanning and back-up and other data safeguards in accordance with the terms of the SLA against natural disaster. and in the event of any failure or omission to do so. comply with and notify NSDC about all laws in force or as are made applicable in future. regulation. as may be necessary or required for any of the purposes of this project or for the conduct of their own business under any applicable Law. any law. keep indemnified. the Contract Price shall and the affected areas/s from the next payable amount asper Payment Schedule. promulgated. sabotage or other similaroccurrence shall not be an event of Force Majeure. Notwithstanding the terms of this section.29 CHANGE IN LAWS AND REGULATIONS If after the date of proposal submission. changein interpretation or application by the competent authorities. abrogated or changed which shall be deemed to include any andexpenses of the under the Contract. defend and protect NSDC and its employees/officers/staff/ personnel/representatives/agents from any failure or omission on its part to do so and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from. 7. order or by-law having the forceof law is enacted. hold harmless. etc. 65 . pertaining to or applicable to the Proposer.30 COMPLIANCE WITH LAWS • • • The Proposer shall undertake to observe. fire. licenses.• 7. approvals. ordinance. If there is any further delay despite the extended period. shall indemnify. permissions. hold harmless.

without prejudice to any other rights or remedies it may possess. authorized in this regard. or any activity.7.33 TERMINATION FOR PROPOSER’S DEFAULT Contravention of the conditions/clauses as would be specified in the Contract/Letter ofAppointment. act or omission of theEmployer. in the judgment of the Employer has engaged in corrupt. a resolution is passed ororder is made for its winding up. or any other Proposers employed by the Employer. coerciveor collusive practices in competing for or in executing the Contract. may terminate theContract forthwith in the following circumstances by giving a notice of termination and its reasonstherefore to the Proposer: 7. The grounds for suspension / termination of implementing Proposer may include inter alia • • No order of suspension or termination of implementing Proposer would be issued by NSDCexcept after conducting an enquiry by an officer of NSDC. or any other matter specifically mentioned in the Contractby such period as shall be fair and reasonable in all the circumstances and as shall fairly reflect thedelay or impediment sustained by the Proposer. 66 . software. ormaterials provided under the Contract. Inability to perform the duties and requirements as would be specified in the contract. orproper authorization and/or licenses from the owner to offer the hardware. If the Proposer: • if the Proposer becomes bankrupt or insolvent.32 SUSPENSION The Employer.compounds with its creditors. has a receiving order issued against it. or the Nodal Officer. (other than a voluntary liquidation for the purposes ofamalgamation or reconstruction). • if the Proposer.31 EXTENSION OF TIME FOR COMPLETION of any of its obligations under the Contract by reason of any of the following: • • • • any occurrence of Force Majeure or unforeseen conditions any changes in laws and regulations The Time(s) for Completion shall be extended if the Proposer is delayed or impeded in theperformance any default or breach of the Contract by the Employer. 7. a receiver is appointed over any part of its undertaking orassets. or if the Proposer takes or suffers any other analogous action in consequence of debt. or. fraudulent. if the Proposer is a corporation. including but not limitedto willful misrepresentation of facts concerning ownership of Intellectual Property Rights in.

has without valid reason failed to commence work on the project promptly.34 DISPUTES AND ARBITRATION 7. as may be required by theEmployer • deliver to the Employer all drawings. if 7. specifications.1 Arbitration • cease all further work. Any controversy or claim arising out of or relating to this project and the services to be rendered by Proposer under or pursuant to this project Agreement.2 JURISDICTION 67 . the Proposer shall. has abandoned or repudiated the Contract. then the Employer may terminate the Contractforthwith by giving a notice of termination to theProposer. and.34. or any • work required to leave the Site in a clean and safe condition. assign to the Employer all rights. If the Proposer fails to remedy or to take steps to remedy the same withinfourteen (14) days of its receipt of such notice. persistently fails to execute the Contract in accordance with the Contract or persistentlyneglects to carry out its obligations under the Contract without just cause. 1996. be settled by binding arbitration in accordance with the Arbitration and Conciliation Act.34. • deliver to the Employer the part of the project executed by the Proposer up to the date oftermination. refuses or is unable to provide sufficient Documentation. • to the extent legally possible. and other documents prepared by the Proposer as of the date of termination in connection with the Project. the interpretation hereof. not resolved by mutual discussions between the parties. without prejudice to any other rights it may possess under the Contract. or its breach shall.give a notice to the Proposer stating the nature of the default and requiring the Proposer toremedy the same.• • • • Upon receipt of the notice of termination. 7. either immediately or upon such date as is specified in the notice of termination. except for such work as the Employer may specify in the notice oftermination for the sole purpose of protecting that part of the project already executed. title and benefit of theProposer to the Project as of the date of termination. Arbitration shall be conducted in New Delhi in English language. or labor to execute andcomplete the project in the manner specified in the agreed and finalized Project Planthen the Employer may. Services.

All disputes and controversies between NSDC and Proposer shall be subject tothe exclusive jurisdiction 7. delivery and performance underan Will not violate or contravene any provision of its documents ofincorporation. 68 . agency or authority by which it is bound or by whichany of its properties or assets are bound. or that would present a conflict of interest concerning. orRFP Document for Management System for NSDC. rule. and materially in accordance with the applicablespecifications in the RFP. e) The Proposer represents that it has the corporate power and authority to enterinto Agreements and perform its obligations there under.writ. injunction or decree of any court.delivery and performance under an Agreement entered in case the Proposer isselected: • • suchParty is necessary to authorize the execution. Proposer warrants that it shall perform the Services in a professional andworkmanlike manner conditions under Agreements by suchParty and the performance of its obligations there under f) The Proposer represents that the submission of responses to the RFP execution. approval. order.35 REPRESENTATIONS AND WARRANTIES a) The Proposer warrants that they have obtained all necessary corporateapprovals to enter into authority withrespect to the entering into or the performance of this project. of the Courts at New Delhi the parties agree to submit themselves to the jurisdiction of such court. nor shall Skill Development b) The c) theyassume any such obligation or restriction. are duly authorizedand approved by all necessary action and no other action on the part of d) The Proposer represents that it is duly incorporated. that would in any way interfere orconflict with. an Agreement and that no consent.ThisProject agreement shall be governed by the laws of India.licensing requirement. governmental orpublic body. anyobligations under this project .delivery and performance of terms and Agreement. statute. no withholding of objection is required from any governmental Proposerfurther warrants that they are under no obligation or restriction.governmental instrumentality or other regulatory. validly existing and ingood standing under as per the laws of the state in which such Party isincorporated. regulation. Will not violate or contravene any law. The execution.

There have beenno events or transactions. or permit. or in connection herewith or with the transactionscontemplated hereby. joint ventureparty.governmental or public body. norepresentation or warranty by such Party in this Agreement. or facts or information which has come to. governmental instrumentality or other regulatory. 69 . contains or will contain any untrue ormisleading statement or omits or will omit any fact necessary tomake the statements contained herein or therein.any court. or any other entity or person whatsoever.consent or approval of or license from. To the best of its knowledge. should have come to the attention ofsuch Party and which have not been disclosed herein or in a schedulehereto. and nodocument furnished or to be furnished to the other Party to thisAgreement. having a direct impact on the transactions contemplatedhereunder. will not require any filing with. agency or authority.or upon reasonable diligence.• • Except to the extent that the same have been duly and properlycompleted or obtained. not misleading. in light of thecircumstances under which made. or the giving of any notice to. after reasonable investigation.

5.SECTION 8. REPORT NO 1. 70 . 9. 7. 2. 3. 10. 8. 6. PARTICULARS Ownership details of the Agencies being funded Number of Proposals Approved To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC To be confirmed by NSDC PERIODICITY Fulfillment of disbursement conditions Statement of Disbursal (Category wise) Statement of vacancies notified in a particular time To be confirmed by NSDC Statement of overall skilled manpower availability Provider Statement of milestones achieved by the Service To be confirmed by NSDC Please note that the above list is only illustrative / indicative list and you may fill in other List of MIS Reports to suit NSDC’s specific requirements. 4. 11.1 LIST OF MIS STATEMENTS TO BE SUBMITTED * Performance of a Training Project Partner-wise Progress Report Trainees Registration Details Directors’ Report Statement of Staff Details period. 12 ANNEXURE A 8.

3 REPORT 2 – OWNERSHIP DETAILS OF THE AGENCIES BEING FUNDED REPORT FOR THE PERIOD OF …… DATE OF REPORT GENERATION – DD/MM/YYYY ORGANISATION/ ENTITY STRUCTURE /TYPE (E. Office Equipment Computer Furniture Fixture and Electric Fittings Books 71 .2 REPORT 1 . No.g. Trust/ Society etc) DETAILS OF SHAREHOLDERS/ TRUSTEES ACQUIRED ASSETS TOTAL AMOUNT SANCTIONED AMOUNT UTILISED S.8.MIS REPORT SHOWING PERFORMANCE OF A TRAINING PROJECT FUNDED BY NSDC: REPORT FOR THE PERIOD OF …… DATE OF REPORT GENERATION – DD/MM/YYYY Particulars No of Students No of Centers Placement of Average Cost per Trainees Trainee Name of Projected Actual Projected Actual Projected Actual Projected Actual Project 8. Description Head * Suppliers Name and Performa Invoice Address Price Import or Local * The Head should fall under one of the following Land Building Plant & Mach.Pvt Limited Company.

13. IF ANY NAME OF ACCREDITATION AGENCY LEVEL OF CERTIFICATION 72 . 14.5 REPORT 4 – TRAINEES REGISTRATION DETAILS 1. 9. PRIOR TRAINING DETAILS.4 REPORT 3 . 16. 15. INFRASTRUCTURE MASONRY / PAINTING / ELECTRICAL / PLUMBING / BAR BENDING /OPERATOR ** Please note that the above list is only illustrative / indicative list and you may fill in other List of MIS Reports to suit NSDC’s specific requirements. 7. 3. 17.8. 4. 6. 12. 5.MIS REPORT SHOWING PARTNERWISE PROGRESS REPORT: REPORT FOR THE Period OF …… DATE OF REPORT GENERATION – DD/MM/YYYY Particulars No of Students No of Centers Name Partner of Projected Actual Projected Actual Placement of Trainees Projected Actual Average Cost per Trainee Projected Actual 8. 2. TRAINEE ID/ UID NAME OF TRAINEE FATHER’S NAME DATE OF BIRTH ADDRESS EDUCATION UPTO 5TH STANDARD EDUCATION UPTO 10TH STANDARD EDUCATION UPTO 12TH STANDARD EDUCATION UPTO GRADUATION EXPERIENCE TRADE REGISTERED TRAINING TRAINING DURATION NAME OF EMPLOYER CURRENT WAGE FOR PASS PASS PASS DROP OUT/FAIL DROP OUT/FAIL DROP OUT/FAIL UNSKILLED UNSKILLED UNSKILLED GRADE SKILLED SKILLED SKILLED DROP OUT/FAIL NO OF YEARS PASS CONSTRUCTION SECTOR REAL ESTATE 10. 11. 8.

support and maintainSkill We hereby agree to all the terms and conditions stipulated in the RFP and submitherewith our We undertake as a part of this contract for successful operation of the Skill Development Yours faithfully.5. We. ManagementSystem in future by NSDC during the warranty and AMC period (ifcontracted).1 FORM . (Authorised Signatory) Duly authorized to sign the proposal for and on behalf of Principal Proposer. (Qutab Hotel) ShaheedJeet Singh Marg New Delhi 11 0 016 Tel: 011 46 56 0414 Fax: 011 4656 0417 Email: ____________________ Dear Sir.I (RFP for Skill Development Management System (SDMS) for NSDC) To: PRINCIPAL PROPOSER’s UNDERTAKING LETTER National Skill Development Corporation D-4. forms etc). do hereby offer to produce.8. having examined the complete RFP document(along Development Management System in full conformity of your requirements aselaborated in above agreed to between us. the undersigned. proposal for the said Project. In the capacity of ______________ 73 . deliver. install. as principal Proposer. said RFP for the amounts mentioned by us in the Commercial proposal or suchother sums as may be with its annexures. Clarion Collection.

National Skill Development Corporation Sub: New Delhi 11 0 016 Tel: 011 46 56 0414 Fax: 011 4656 0417 andconditions forming part of the RFP. Clarion Collection.2 FORM -II PROPOSERS’ PROFILE D-4. implementation and maintenance of the MIS as detailed in your above With reference to the above RFP.Format of letter to NSDC on the Proposer’s letterhead 8. Profits for last 3 years Mention date of establishment Proposer response Give details Specify Net Worth as of the last financial Year (specify year) of Year 1 (specify year) Year 2 (specify year) Mention figures in Rs. (Qutab Hotel) ShaheedJeet Singh Marg Dear Sir. having examined and understood the instructions. we hereby enclose our offer for the supply.Integration. terms Names and background of main promoters the Proposer / Group as applicable.5. We also hereunder submit the required information: Year of establishment of the Company NSDC’s requirements Nature of business Your RFP for Skill Development Management System Solution Installation. referredRFP. in lacand statements enclose supporting audited financial 74 .

if any companies (ISO9001:2000/ SEI CMM etc. enclose photocopy) Availability of MIS solutions from well known software We understand that NSDC is not bound to accept the offer and that NSDC has the rightto reject the offer without assigning any reasons whatsoever.of the proposer / applicable. We confirm that a) we own the IPR of those parts of the software that are developed by usand b) we have the permission to use third party components of the software from therespective Proposers. (Name & Designation. li bl Turnover for the last 3 years of the proposer / group as Year 3 (specify year) Major centers where the Proposer has developed andinstalled similar MIS solution / applications Number of software engineers employed offers Year 1 (specify year) Year 2 (specify year) Year 3 (specify year) Give complete details/description of such similar installed MIS solution Mention number and give listwith names and qualifications Give details Attach photocopies of certificates Mention Yes/No Major technology platforms on which the Proposer Type of quality certification obtained. seal of the firm) Authorised Signatory of Principal Proposer 75 . Yours faithfully..

) or such other sums as may be ascertained in accordance with the Schedule of Prices attachedherewith and made part of this proposal. We agree to the proposal and the rates quoted therein for the orders awarded by NSDC up tothe period prescribed in the proposal which shall remain binding upon us. Clarion Collection. install and commission the technical solution inaccordance with the delivery schedule specified in the Schedule of Requirements/ purchase ordersissued from time to time. We undertake that.2009. in executing) the abovecontract.8.(Rs. 76 .5. will strictly observe the laws against fraud and corruption in force in India namely“Prevention of Reg: RFP for Sill Development Management System for NSDC Corruption Act 1988”. we We understand that you are not bound to accept the lowest or any proposal you may receive. (Name) (in the capacity of) (Signature) Duly authorized to sign proposal for and on behalf of the Principal Proposer. (Qutab Hotel) ShaheedJeet Singh Marg New Delhi 11 0 016 Tel: 011 46 56 0414 Fax: 011 4656 0417 Email: ____________________ Dear Sir. if our proposal is accepted. FORM – III(RFP for Skill Development Management System for NSDC ) Date Having examined the proposal Documents. to deliver.……………. if the award is made to us.COMMERCIAL PROPOSAL To: National Skill Development Corporation D-4. Dated this…………………… Day of………………………. theundersigned. We undertake. offer to supply and deliver the Skill Development Management System Solution. shall constitute a binding Contract between us. Until a formal contract is prepared and executed..3 FORM III . together with your written acceptancethereof and your notification of award. in competing for (and. the receipt of which is hereby duly acknowledged. we. in conformitywith the said proposal documents for the sum of . this proposal.

if completed within the time frame mentioned in RFP 20% of the total customization cost. The proposer to provide the criteria for charges illustrating what is applicable for NSDC. The proposer to provide the criteria for charges illustrating what is applicable for NSDC.Schedule of prices (Commercial Proposal) Sr. its stake holders etc. Completion of Design. Development and Coding of Customization Testing & UAT 10% of the total customization cost. 10% of the total customization cost. Ongoing subscription costs for existing web based solution on a SaaS model 2 On Contracting Customization and Implementation Business Requirement Analysis Sign off To be paid on quarterly basis and applicable from the date of go live. if completed within the time frame mentioned in RFP 25% of the customization cost. its stake holders etc. Activity No Application Deployment 1 Payment (%) To be paid only after commissioning and go live. if completed within the time frame mentioned in RFP 77 . One time setup costs for existing web based solution on a SaaS model.

Sr. Payment (%) 20% payment of the total Hardware & Networking Components Cost. The inspections will be done as decided by NSDC. Activity No Sign off on Commissioning & Go‐Live 3 30% of the total customization cost. Warranty support as applicable for the Hardware and networking components from the vendor source and costing for support post warranty period Helpdesk support for initial Paid quarterly after the end of 5 year subscription period every quarter 10% payment will be paid against a PBG for 1 year (Signature) (Name) (in the capacity of) Duly authorized to sign proposal for and on behalf of the Principal Proposer. installation. After Go Live of application Project go‐live – 6 months after 70% payment of the total Hardware and Networking Components Cost. commissioning & successful inspection of the goods ordered. 78 . 4 Additional customization costs during the initial first 5 year subscription period. if completed within the time frame mentioned in RFP and declared bug free by NSDC 0r any PBG required for a yr for 5 % of Contract Value 5 year Support Services To be paid quarterly and after Go‐ Live applicable from the date of GoLive and1 year warranty support Hardware & Networking Components (as applicable) Supply.

The Proposer shall carry out detailed discussions with NSDC & its associates. and document flow. business needs.8. the Proposer is supposed to prepare the AS-IS process maps and get it approved from NSDC’s competent Authority.4 FORM IV .4 Assessment of the Information Flow across various Business Functions /Organizations /Locations/Branches and thereby arriving at the internal and external Interface Requirements.1 The selected Proposer shall study and review the objectives. its training centers.TECHNICAL BID FORM Technical specifications checklist MIS Solution for NSDC: Si 1. 79 . Identification of the source of data 2. authorization procedures etc. business processes of all the NSDC departments / Partners and define the user requirement in detail. In this phase. List of all projects that are currently under development highlighting the ones in Education/Skill development field Systems Requirement Study for customization: Bidder compliance (Yes/No) Bidder comments 2. No System requirement/ Technical specification List of Projects developed and delivered highlighting the ones in Education/Skill development field.linkages 2. in various process areas including any opportunities of re-engineering the existing processes to align with the SDMS.3 Identification of the use of data with respect to its usage in information generation / system requirements 2.5. and understand the existing systems and procedures.2 Identification of the nature and function of the data and their possible inter. hierarchy of data. 2.

Description of the Gap (manual) data capture application for data elements not available in any of the above processing systems of NSDC. Integrating a reporting tool.Si No System requirement/ Technical specification On the basis of the above. target users etc. The Proposer should develop the MIS solution based on 80 . but not restricted to the following: Database design. Prototype of screens and Description of the reports. The phasing of the application delivery. Description of the tools that will be used. At the end of this phase the TO-BE requirements have to be submitted. Routines for report distribution to various users Integration of an information portal. The SRS would consist of.Interface requirements to other systems of NSDC as applicable. System Requirement Specifications documents (TOBE) System Requirements Specifications: Analysis of information requirements resulting in a Software Requirement Specifications (SRS) document that would form the basis of the MIS solution development once it is accepted by NSDC. Bidder compliance (Yes/No) Bidder comments 3. Description of the application structure. Assessment of the various Reports required by stakeholders. manner/ scheduling of delivery. Deliverables: a. User’s Requirement Specifications (AS-IS) b.The logical data model. the need for the Skill Development Management System (SDMS) required at various levels of NSDC & its associate Training Centers shall be identified and documented by the Service Provider in the form of comprehensive report.

4. 4.5.Si No System requirement/ Technical specification the approved SRS.6 User ID and password cannot be same.2 The application should allow any-time/any-where access.5. Several remote centers may either have connectivity using data cards or may sporadically not have internet connectivity. new password should not be same 4. .1 The system should be based on a Centralized MIS database. The scope would include. General Application Requirements: Bidder compliance (Yes/No) Bidder comments 4.5 The system must have the following security features and shall be in conformity with the Information Security Policy of NSDC on the lines of ISO 27001 including : 4.4 Force password change after pre-defined periods 4. integration of an information portal etc.3 User lock after pre-defined unsuccessful login attempts 4. 4..5.1 Idle user logout 4.5. illustratively. 4. database design. routines for report distribution to various users.4 The users should be provided with restricted access to the information depending upon their security level. 4.Proposers are absolutely required to suggest alternate semi-online mechanisms to address this issue and the application should be light enough to work off a data card. data entry software for capturing dataunavailable in the processing systems of the NSDC.5.3 The application comprises of modules as defined in Clause 4.5. 81 . integration of reporting tool.5 At the time of changing password. This is the indicative functionality requirement for the purpose of pricing by the proposer.5 of the RFP.2 Minimum password length should be 8 character long 4.

4. 4. 5.5.5. Events. 5.12 Facility to daily upload News.10 24X7 Concept anytime anywhere.8 Facilitate to adopt an optimum solution platform. 4.5. Announcements.7 Provision of security at every level of sub-portals / port lets 4.1 Optimum design of the network based on Data Communication and Networking Requirements the network design shall adequately address the issues like optimum latency. User level Security.5.5.Proposed solution should ensure all Security Aspects viz. Database Security. etc and Compliance of all Terms and Conditions of this RFP.5.11 Online Registration Management System. Network. scalability (both scaling up and scaling out). 4. 5.Si No System requirement/ Technical specification Bidder compliance (Yes/No) Bidder comments 4. front -end and backend tools. Option of Payment Gateway would be an added advantage. Security and other Requirements: 5. elimination of re-entry of data.9 There must be a complete Administration Management Systems.3 The software solution shall be designed and developed in a manner so that the solution is scalable or can be upgraded as required. database management. Also it should enable incorporation of any commercially available security solution. Communication Channel Security. data in transit etc.2 The software solution shall contain all suitable security features and firewalls using the latest features to protect and secure the databases used by the proposed system. geographical redundancy of data etc. 82 . Application Access Security. Hardware. so that on integration it leads to an overall cost effectiveness minimizing the number of licenses at the client level. Notices on your website.

5.Si No System requirement/ Technical specification Bidder compliance (Yes/No) Bidder comments 5. 5.7 Proposer is required to host the application on servers that provide high availability of the application.4 Appropriate access and authorization controls should be incorporated into policies and procedures.6. The Proposer may suggest the configurations of critical equipment such as desktops.1 Application server /report server/ database server/ web server should be based on either X86 processor based servers running Windows Server 2003 or RISC processor based servers 5. 5. database server.2 The clients should be Windows XP or above based PCs with Internet Explorer as the browser. and any other devices required to ensure effective data capture and controls. After the Customisation / Development and Implementation is complete the Service Provider (SP) 83 .8 All technology equipment required to access the services at the NSDC vocational training provider’s premises will be procured by the vocational training providers. in their solution set.9 The hardware should be planned keeping in mind the fact that NSDC’s skill development programmes will grow rapidly over the next fiveyears. storage. 5. Testing: 6. 5.6 The Bidder must provide specification of the hardware configuration as well as the associated system software and database on which the application would be run including the hardware for web server. application server. the relative operating system and databases etc. The Proposer is required to provide the required bandwidth and should furnish the proposed network diagram and details of the data center.6. 5.5 The Service Provider should also address the issues relating to Business Continuity / Disaster recovery etc. portal server.

8 Validation.2 Accuracy of the system 7. MIS reports User Acceptance Testing: Bidder compliance (Yes/No) Bidder comments 7.3 Response time of the system 7.1 Testing and debugging of programs 84 . screen and other navigation 7. the service provider shall fix them.5 Menu. the final software has some bugs. 7. On completion of the implementation and testing of the fully integrated system by the Service Provider. security and authorization 7. the users of the system as per the acceptance criteria will test the system.Si No System requirement/ Technical specification shall have to start the testing of the software which delivers the user requirements as per the duly approved System Requirement Specifications document/Functional Specifications (FS).7 Flexibility and susceptibility of the system to generate various reports from various users 7. If after making suitable changes in the solution. The Service Provider shall conduct the User Acceptance Testing in co-ordination with the users & make all suitable changes suggested by the end -users. The test plan should address at least following issues: 7.4 Data capture 7. Integration Test Plan and Results c.10 User friendliness as experienced by various users 7.1 System functionality 7.12. Deliverables: a.9 Integration 7.11 Report generation – sample formats 7.12 The major activities involved at this stage of the assignment are as follows: 7. Results of tests b.6 Abnormal usage and system response.

4 7.2 7.5 8. The Service Provider should conduct extensive training for the relevant NSDC personnel. The training should be including the operational and administrative aspects of the system. including the dates. areas covered.3 The Service Provider shall be responsible for providing training to the users at various levels. supervisors. This training will cover general IT awareness and advantages that would accrue at 3 levels i. Integrated testing with the prepared data Setup and enable access to the application at all the offices.4 A detailed training schedule. Module testing Develop test data along with expected outputs.12. 7. The content for Sensitization Training may be finalized in consultation with NSDC. The training shall comprise of classroom training as well as -on training on the hands implemented system according to the functions of operators.12. time and the training literature in Hard/Soft 85 .12.e junior.Si No System requirement/ Technical specification Bidder compliance (Yes/No) Bidder comments 7.1 The Service Provider shall be responsible for providing Sensitization Training for 2 days to a majority of available employees of NSDC and its associate training centers.3 7.2 Training to be taken care for all of the users at center level as well 8. middle and senior level in the organization.12. 8. executives and the application administrator 8. officers.13 The Bidder should install the application on a test environment and assist NSDC’s team in carrying out the User Acceptance Test Training: 8.

9. 9.5 The Bidder should train NSDC’s project team in the database design.2 Also up gradation of all the application modules used in NSDC and supplied by the Service Provider. additions/ modifications to the software to 86 .6 The Bidder should train the user team of NSDC in Application analysis and software implementation 9. with the latest version available in the market shall be the responsibility of the Service Provider. use of reporting tool and information portal 8.3 The Bidder should provide application maintenance for error fixes. 8. In the event of any problems in the application software and related hardware /networking components. As part of the support. Deliverables: • Training Plan Application Support: 9. the Service Provider shall also submit a quarterly log report depicting the module wise changes made in the software with reasons thereof.Si No System requirement/ Technical specification Bidder compliance (Yes/No) Bidder comments Copy (to be supplied to the NSDC & its associate training centers) at various stages of the cycle must be provided in the technical proposal. Service Provider shall continuously strive for improvement in package during the subscription period. the Service Provider(s) will be entirely responsible to analyze and rectify the problems immediately for which no extra charges shall be paid.1 The Service Provider shall provide support for the application and related hardware /networking components of SDMS solution for a period of five years (subscription period) from the date of acceptance of software (date of Go -Live o f the project).

during the post-warranty period 9. boxes.2.2 Ability to extract data from multiple databases. database table structure.1 Provision of graphical interface with drag-and drop functionality for report design 10.6 Proposer should provide a helpdesk to support users for any issues / clarifications / guidance etc. Reports: 10. An indicative list of the MIS reports to be submitted along with their periodicity is in ANNEXURE A 10.4 Support for embedding subtotals in columns as well as built-in functions like AVERAGE.2.2 Reporting toolshould be capable of providing report design. 9. generation.3 Ability to design simple tabular reports as well as complex reports 10. data model. optionally.5 The Bidder should provide comprehensive documentation of the application including the application architecture.2. 10.1 The scope of work as detailed hereinabove would include submission of periodic MIS reports as may be required and specified by NSDC.2.4 The technical documentation involving detailed instruction for operation and support is to be delivered with installation of the application. description of the interfaces. shades etc.Si No System requirement/ Technical specification Bidder compliance (Yes/No) Bidder comments cater to changes to data sources and/or new reporting requirements during warranty period of one year as well as. distribution and archiving features as further described below: 10.2. MAXIMUM.5 Support for placing charts on the report 10.2. 87 . and MINIMUM etc. 10. 10. complete description of the data element (in the form of metadata etc.6 Ability to add various formatting features such as lines. 9.

2. author or key word 10. 88 .4 Suggest and implement an appropriate Reporting tool to handle the above requirements. Other Features if any (Signature) (Name) (in the capacity of) Duly authorized to sign Bid for and on behalf of the Principal Bidder.2. The portal should support the following features: 10.3 Facility for search for a report based on name.1 Support for personalization that provides links to only those reports that the user is interested in 10.2 Support for grouping of various reports 10. 10.4.3 The application should be able to export information in various formats and also accept information from different sources in standard formats.Si No System requirement/ Technical specification Bidder compliance (Yes/No) Bidder comments 10.4.4.7 10.8 The reporting feature should be able to provide cross dimensional views of information. 11. 10.4.4 The application should use an enterprise information (or report) portal for publishing reports through a single point access.

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