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1.1 ABOUT US
Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest Telecommunications Company providing comprehensive range of telecom services in India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public sector unit in India. BSNL has installed Quality Telecom Network in the country and now focusing on improving it, expanding the network, introducing new telecom services with ICT applications in villages and wining customer's confidence. Today, it has about 47.3 million line basic telephone capacity, 4 million WLL capacity, 48.11 Million GSM Capacity, more than 37382 fixed exchanges, 44966 BTS, 3140 Node B ( 3G BTS), 287 Satellite Stations, 480196 Rkm of OFC Cable, 63730 Rkm of Microwave Network connecting 602 Districts, 7330 cities/towns and 5.5 Lakhs villages. BSNL is the only service provider, making focused efforts and planned initiatives to bridge the RuralUrban Digital Divide ICT sector. In fact there is no
telecom operator in the country to beat its reach with its wide network giving services in every nook & corner of country and operates across India except Delhi & Mumbai. Whether it is inaccessible areas of Siachen glacier and North-eastern region of the country. BSNL serves its customers with its wide bouquet of telecom services. BSNL is numero uno operator of India in all services in its license area. The company offers vide ranging & most transparent tariff schemes designed to suite every customer. BSNL cellular service, CellOne, has more than 49.09 million cellular customers, garnering 16.98 percent of all mobile users in its area of operation as its subscribers. In basic services, BSNL is miles ahead of its rivals, with 35.1 million Basic Phone subscribers i.e. 85 per cent share of the subscriber base and 92 percent share in revenue terms. BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers who access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account Less Internet(CLI). BSNL has been adjudged as the NUMBER ONE ISP in the country. BSNL has set up a world class multi-gigabit, multiprotocol convergent IP infrastructure that provides convergent services like voice, data and video through the same Backbone and Broadband Access Network. At present there are 0.6 million DataOne broadband customers. The company has vast experience in Planning,
000 million (US $ 14. The infrastructure asset on telephone alone is worth about Rs. BSNL Registered Office Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath.Installation. network integration and Maintenance of Switching & Transmission Networks and also has a world class ISO 9000 certified Telecom Training Institute. the present turnover of BSNL is more than Rs. 733 crores (US$ 16.390 million (US $ 2. comprehensive range of telecom services and the desire to excel has made BSNL the No. nationwide coverage. BSNL plans to expand its customer base from present 47 millions lines to 125 million lines by December 2007 and infrastructure investment plan to the tune of Rs. The turnover.99.26 billion) for last financial year.67 million) in the next three years. 1 Telecom Company of India.630.37 billion). Scaling new heights of success.351. reach. New Delhi-110 001 Bharat Sanchar Bhavan BSNL Corporate Office .820 million (US $ 8 billion) with net profit to the tune of Rs.
MISSION & OBJECTIVES VISION To become the largest telecom Service Provider in Asia. MISSION i. To provide quality and reliable fixed telecom service to our customer and there by increase • .Harish Chandra Mathur Lane Janpath. To Provide world class telecom infrastructure in its area of operation and to contribute to the growth of the country's economy.2. ii.1 VISION. To provide world class State-of-art technology telecom services to its customers on demand at competitive prices.2 COMPANY 1. New Delhi-110 001 1. OBJECTIVES • To be the Lead Telecom Services Provider.
• To provide mobile telephone service of high quality and become no. Chhattisgarh & Goa and will be soon . Providing telephone connection in villages as per government policy. • • • i.customer's confidence. Maharashtra. iii. Broadband customers base of 20 million in India by 2010 as per Broadband Policy 2004.2. Contribute towards: National Plan Target of 500 million subscriber base for India by 2010. ii. iv. The service is being launched initially in the West Zone covering states of Gujarat. we are presenting 1 st integrated mobile advertisement service for the first time in India. To facilitate R & D activity in the country. To provide point of interconnection to other service provider as per their requirement promptly. 1 GSM operator in its area of operation. 1. I take privilege in apprising you that in our constant endeavour to offer ever new Value Added Services (VAS) to our customers. MP.2 CHAIRMEN’S DESK Dear Customers. Implementation of Triple play as a regular commercial proposition.
50/. we have reduced Inter-circle call charges from all types of PCOs by 50%. Tariff for bulk SMS facilities have been rationalized from 1 st June.and Rs. Mobile customers of BSNL can register for Mobile Advertisement Service by calling Toll Free Short Code 51235 or logging on to WAP site http://AdSekamao. Safe Custody Charges for temporary suspension of service have been drastically reduced to Rs. In fact. Video Tutoring. We have also launched the scheme to provide one rent free Landline or WLL connection to such landline customer of BSNL whose average monthly bill is Rs. 30/-per month in urban and rural areas respectively. We have also waived of security deposit for Broadband connections for plan ranging upto Rs. Access to these channels is free for mobile subscribers. Broadband customers can also enjoy services like Video Surveillance. 2009. Delivery of advertisement to subscribers will be free of cost. From 1 st May. 2009. 500/-. in some cases. Discounts are also being offered for usages beyond applicable free limit under Home / Business Plans. Entertainment Portal & Net PC. BSNL may give gratification in terms of free talk time etc. to the subscribers who agree to receive these services. .extended to other states. 20% discount on Broadband rental as well as usages has been extended to visually impaired customers. 500/-.bsnl. We have also launched VoIP service in North & West Zones.in through their mobiles. Make good use of this opportunity.
There are five other Directors in the full Board of BSNL.Shri Kuldeep Goyal . Consumer Mobility. CMD .2. Consumer Fixed Access. who manage the entire gamut of BSNL operations.3 BOARD OF DIRECTORS Corporate structure of BSNL Board consists of CMD & Five full time Directors.Our 2G Mobile Customers. can experience the joy of video incoming calls free of cost for a period of 3 months. who are possessing 3G Handsets. [ Kuldeep Goyal ] 1. Enterprise. Human Resource (HR). We would welcome your valuable feedback and suggestions to enhance 3G performance. Make use of this offer and become empowered with latest technology innovations. Please keep visiting our website for information on various services and promotional offers being provided or being launched by us from time to time. Finance. With good wishes.
Just prior to taking over as CMD. While working as chief General Manager. Maharashtra Telecom circle. BSNL. With more than 35 years of service. Shri Goyal has worked as Director (Planning & New Services) and was responsible for planning and execution of strategy for expansion of BSNL's network. installation. computerization of various activities in telecom network and provision of value added services. data services. planning. Shri Goyal has vast experience in telecom sector viz. of India in 1972.Shri Kuldeep Goyal has taken over as Chairman & Managing Director of BSNL on August 1. planning and expansion of telecom . Shri Kuldeep Goyal joined the Indian Telecommunication Service of Govt. operation and maintenance of wirelines and wireless services. He is an Engineering Graduate from IIT Roorkee. 2007. he was in charge for operations.
I.5%. Institute of Engineers.R. Institute of Electrical and Telecommuincations Engineers. CII. he was able to double the connections in GSM network of MTNL Mumbai and MTNL's market share was enhanced from 8.network of the largest circle of BSNL and contributed to rapid growth of telecom networks in Maharashtra and Goa. Some of . During his tenure. He was also a Member of National Working Group of ITU-T Study Group 2 on operational aspect of service. provision and performance of telecom networks and participated in meeting of ITU-T Study Group 2 at Geneva. During his short tenure of ten months as Executive Director. Shri Goyal has worked in Yemen on a foreign project through Telecommunications Consultants India Ltd. MTNL Mumbai. broadband service was also started in January 2005 and 40000 subscribers were enrolled during a short period of nine months. Door Darshan and A.93% to 15. Shri Goyal has delivered a number of talks on various topics relating to telecom in various forums like GSM Association.
He has also done MBA from Faculty of Management Studies.T.his articles .Shri Rajesh Wadhwa Shri Rajesh Wadhwa took over as Director (Operations) in BSNL on 1st August 2008.An international perspective" and "Trade in Telecommunications" have been published in Telecommunications Journal. Since then he has worked in various capacities in different units of DoT/ BSNL/MTNL and has versatile experience covering . Tech in Electrical Engineering in first class with distinction from I. "Universal access ."Telecommunication Industry at a Glance". Delhi. Director .I.Consumer Fixed Access(CFA). He joined the Department of Telecommunications. University of Delhi. Government of India through Indian Telecommunications Services Group ‘A’ in December 1975. Shri Wadhwa is a B.
optical fibre network. development and management of landline and mobile networks. he was working as Chief General Manager (North) in Mahanagar Telephone Nigam Ltd. As Director (Operations). he had been mainly responsible for provision. marketing and distribution channels and revenue management. mobile services. operations & maintenance of landlines and broadband services. Delhi for sometime. sales and marketing and financial management etc.. Before joining as Director (Operations) on the BSNL Board. In MTNL. Delhi and had also worked as Executive Director. MTNL.almost all the fields in telecommunications including operations. He was actively involved in extensive induction of IT enabled computerized Operational and Customer Interface Systems and for introducing the concept of paperless working in many areas. management of transmission and leased line network. he is mainly responsible for improving the Systems and Methods to achieve optimal performance and maximum utilization of BSNL's extensive country-wide . BSNL.
Tech in Communications from IIT Delhi in 1975.E. He is also responsible for induction and adaptation of new technologies and managing technological changes and providing state-of-the-art modern and world class integrated telecom services in the highly competitive environment. from Indian Institute of Science. Director . He is also responsible for achieving short-term and long-term business interests of the Company by way of high customer satisfaction and timely provision of satisfactory and quality services through close coordination with various field units.Consumer Mobility(CM)-Shri R. Thereafter he joined Department of .Aggarwal Shri Rakesh Kumar Agarwal has done his B.Infrastructure and network. Bangalore in 1973 and then M.K.
He was posted as General Manager (Development) in Pune in 1999 and was incharge of complete . He did installation of C-400 Cross Bar Exchanges till 1983. During 1990 he represented India for APT Conference in Indonesia. He was DoT representative for the System Selection Committee set up to finalise gateway switches for VSNL. Rajasthan from 1998-99. He was also deputed as Project Director. TCIL to Sultanate-of-Oman from 1991 to 1996 where he handled all the projects related to setting up the external plant network for copper cable and Optical Fibre Network in Sultanate-of-Oman. Andaman & Nicobar Telecom Circle and thereafter handled the charge of Jaipur Telecom District.Telecommunications and worked in various fields of telecommunications. Mumbai from 1983 till 1991. He was sent to France for training for the installation of Digital Electronic Exchange of E-10B make in 1983 and thereafter worked as Deputy General Manager (Installation) for E-10B Exchanges in MTNL. From 1996-98 he worked as Chief General Manager.
He has taken over the charge of . Later on he finalized expansion of mobile network in West Zone for 4 million lines and was involved in the commissioning and maintenance of GSM Mobile Network. He was closely involved with planning. BSNL Bihar Telecom Circle. evaluation of tender as well as implementation and maintenance of GSM Mobile Services in Maharashtra since 2002. 2006. He was also in-charge of computerization as well as introduction of new services in the network in Pune. He was incharge of all the Central Platforms for GSM Mobile Services for West Zone installed at Pune namely pre-paid platform. billing system and value added services for mobile. he was posted as Chief General Manager.planning and installation of all switching and transmission network in Pune District.In June. As Chairman of the Validation Committee he successfully carried out the validation of mobile switch for West Zone installed at Pune. 2006. He was also closely involved with the setting up of Call Centre at Pune for handling Customer Care and Marketing of Mobile Services till May.
Shri Rajendra Singh Shri Rajendra Singh joined BSNL Board as Director (Commercial & Marketing) on 7th November. MTNL and . his designation has been changed as Director (Enterprise). After the restructuring in BSNL in May.e. 2008. 2007.Director (Planning & New Services) in BSNL Board w. Before joining the BSNL Board. 11th April. 2009. Shri Rajendra Singh belongs to 1972 batch of Indian Telecom Service. Director (Enterprise) . he successfully held various important and prestigious positions in the Department of Telecommunications. along with the change of responsibilities.f. He obtained his Bachelor's Degree in Electrical Engineering in 1972 from Punjab Engineering College Chandigarh and joined the Department of Telecommunications in March 1974. during his more than three decades of service.
medium and large Corporates. Japan and U. these Circles recorded significant growth. He also participated in a Study Group meeting at ITU HQ Geneva. The wholesale . As Director (Enterprise). which resulted in higher profit margins for TCIL. both in terms of quality and quantity. During his tenure as the Chief General Manager of Himachal Pradesh and Punjab Telecom Circles. he has undergone several trainings in India. he acquired vast experience and knowledge in various streams of telecommunications. Central / State Government Departments and PSUs. Enterprise customers include small.K. Switzerland in 2002. During his illustrious career. BSNL Board.BSNL. he is responsible for formulating and implementing policies for sustainable growth of the Enterprise & Wholesale businesses and managing the core network. While working at different positions. He worked on various key projects in Saudi Arabia and Malawi (Africa) during his deputation to TCIL and has a track record of completing the TCIL projects before time.
Director (HR). marketing & customer service and excellence in network operations. Installation. he is responsible for the creation of innovative and affordable products. He is responsible for formulating and implementing policies pertaining to . Commissioning and Operation & Maintenance of all transmission equipment as well as Planning. All deals pertaining to the international long distance and national long distance network fall within this jurisdiction. Installation. Maintenance and Management of all MPLS core network. As head of these businesses. superior sales. His core network responsibilities include Procurement.Shri Gopal Das Shri Gopal Das has taken over as Director(HRD) in BSNL on 4th October 2007.business covers Indian and International carriers and ISPs.
He obtained his B. restructuring and other HR related affairs.E. He joined Department of Telecommunications. industrial relations. training. Prior to his present assignment Shri Das was Chief General Manager. Degree with honors from Banaras Hindu University in the year 1972. personnel.Establishment. He has received training in Operation and Maintenance of Electronic Exchanges in France and he was also one of the members of the Special Study Group of ITU for Mobile Network relating to IMT 2000 and beyond. Government of India through Indian Telecommunications Services Group 'A' Service in June 1975. He has vast experience of 32 years in Telecom Industry in the Department of Telecommunications and Mahanagar Telephone Nigam Limited in different capacities. Shri Gopal Das was deputed in Kingdom of Saudi Arabia as Project Director for handling the various Telecom projects in the city of Dammam during the . (Wireless Services) in Mahanagar Telephone Nigam Limited at Mumbai.
Singapore. Korea etc. commercial. he was responsible for planning installation. Australia. marketing and project implementations. as General Manager. Right from inception of GSM network in MTNL Mumbai. he was actively involved in planning. France. he worked in various capacities as Area Director. installation and operation of GSM network and while working as Chief General Manager (Wireless Services). He has also worked on Deputation in Nigeria for about 3 years as Project Director and handled many Optical Fibre and transmission projects. Shri Das has visited different countries like USA.period from 1987 to 1992. maintenance and development of telecom network including functions related to personnel. operation and . During his tenure in Department of Telecommunications and Mahanagar Telephone Nigam Limited. to get exposure of management of telecom systems at international level. General Manager and Chief General Manager and possesses wide experience in Operations. UK.
maintenance of GSM and CDMA networks an contributed to the rapid growth of Wireless network in MTNL. Ministry of Communications and IT. He is working as Joint Secretary (Telecom) in the Government of India.Sc.Deepak. Shri J.S. I. Govt. Director Shri Deepak. handling the following responsibilities:- .A.Department of Telecommunications. in Electronics from Bangalore University and MBA from Indian Institute of Management(IIM) Ahmedabad with specialisation in Marketing and Finance..S. Mumbai. is M.
Operational and policy matters relating to BSNL and MTNL • Administration of the TRAI Act and other administrative matters relating to TRAI and TDSAT • Issues relating to auction of 3G and Wi-Max Spectrum. Belong to 1982 batch of Indian Administrative Service(IAS) and have 25 years experience working in the Government of UP and different organisations .• Formulation and Implementation of National Telecom Policy. • • Rural Telephony and convergence issues Matters relating to FDI and investment promotion in the telecom sector • WTO matters and bilateral issues dealing with telecommunications • Setting up of Telecom Centres of Excellence in PPP mode • Organising India Telecom 2008 and other promotional events in the telecom sector • Administrative.
He has more than 27 years of experience with department of Telecom. Shri P.including Principal Secretary.Sc (Electronics). . US Agency for International Development.K.Mittal has done his B. of UP. P. Electrical Engineering from Delhi College of Engineering. Deputy Managing Director State Industrial Development Corporation. Export Commissioner Govt. Washington DC. UP.K.Mittal. Managing Director UP Export Corporation Limited. a subsidiary of MTNL. He joined the Department of Telecom in 1981. From 1997 to 2002. University of Delhi. Govt. Director Shri. worked as Consultant with the Policy Project. He is also the Government Nominee Director on the Board of Directors of MTNL and Millennium Telecom Limited. Industrial Development.
He is presently responsible for implementation and monitoring or access service licences in the country. He has extensive experience of policy formulation and implementation for liberalisation of telecommunications service sector, licensing and regulation of various services. He has been associated with formulation of policy and licensing framework for National Long Distance services, International Long Distance Services, Data Services, Basic Services and Unified Access Services. He has vast experience in planning, installation, commissioning and management of telecommunications systems and networks. He also has experience in standardisation of telecom equipment and international relations. He has been a member of the governing council of Software Technology Parks of India (STPI) and ERNET and has been a Government Director on the Board of Directors of HTL. Prior to joining the Department of Telecom, he has worked in private sector for three years.
Shri Mahesh Shah, Director
Shri Mahesh Shah is a B.Com., LLB., FCA, FCS, FICWA, MBA[USA], MBIM[UK]. He entered upon the office of Director of the Company wef 20.2.2008. He is a Corporate Advisor on Company Law, Finance, Tax, Audit, Corporate Governance, Costing, Capital Market, Restructuring etc. He was very closely associated with all the professional bodies such as ICSI and ICWAI in various capacities such as Central Council Member, President, Vice-President; and is a former Member of Accounting Standard Board of the ICAI. He is a Member of the Technical Group for Depository System, Ministry of Finance, Government of India. Also associated with various trade bodies such as FICCI, ASSOCHAM, ICC etc., as Member of various committees. Has also authored a book titled Guide to Non Banking Financial companies,
Procedure and Regulations. He has participated in large number of national and international seminars and presented papers. Is actively associated with many social bodies such as Bharat Relief Society, Bharatiya Vidya Bhawan, IRC, Chinmaya Mission etc. Dr. S.K.Kak, Director
Dr.Kak, is an M.Tech in Electronics Engineering [Microwave Engineering] and Ph.D in Electronics Engineering [Digital Communications] is ViceChancellor of chaudhary Charan Singh (CCS) University, Meerut, Uttar Pradesh. He entered upon the office of Director of the Company wef 20.2.2008. His areas of interest include Communication systems /Design, digital and Data communication, Computer Networking, Optical communication and Signal Processing. Has more than 34 years of Research Experience in the fields of Communication Engineering, Communications systems, Optical and Fire Optic communication, Data Networks, Signal processing and AI Engineering and Expert Systems. He was instrumental in designing and installation of Campus wide Telephone Network and Computer network in BHU. Also possess very rich experience
seminars etc. and participated in over 30 workshops. Sanjiv Gupta. Shri Sanjiv started professional career with Hindustan Lever Limited in 1984 and very quickly moved across the organisation in Sales and Marketing. Has delivered more than 22 research papers in international seminars. Director Shri Sanjiv Gupta. PDR of VSAT Monitoring system for DRDO 2004. Also held important positions in various scientific and educational institutions of national importance. an alumnus of IIT Delhi.. to name a few. he was the National Media Manager for the whole .in Administration. has had a long and distinguished career in marketing and operations in diverse categories. In the last two years of his stint. FLIR for ALH Version of NAG 1996 etc. Held important assignments such as Chairman. PDR. A Chemical Engineer. 46. Chairman.
resulting in the company reaching the break-even profit stage in 2001-2 and the India Division receiving the prestigious Woodruff Cup in 2002. He joined the Coca-cola company in India in 1997 as Vice-President Marketing and was instrumental in providing a bold new direction to its marketing campaigns. He steered the company's owned bottling as well as franchise operations and led the Indian operations to the country's premier total . with above 60 plants under his supervision. He was elevated as the Deputy President of Coca-Cola India Division in April 2002. Shri Sanjiv took over as Head of Operations for the company-owned bottling operations of Coca-Cola in India. connecting with consumers with relevant brand messages like never before"! Following a successful inning in marketing. he brought about significant operational improvements at the marketplace. During this period.Unilever Group in India to consolidate buying and negotiation across all group companies and profit centres to tackle the imminent privatization and mushrooming of media.
in various capacities. Carbonated Soft Drinks and numerous Packaging innovations. . Under Shri Gupta..2% Market Share and is a strategic market for the overall Coca-Cola Company. Shri Sanjiv is now associated with a Infrastructure Fund focussed on the growing infrastructure sector in India.beverage company. CII etc. The company in India has consolidated its leadership position of a 60. the Coca-Cola company was poised to change the beverage landscape once again with an exciting range of new product offerings in Juice. He has delivered lectures in national and international forums and is actively associated with various commerce and trade bodies such as FICCI.
. which is one of the best trained manpower in the telecom sector.3 HRD Human Resources Development With a corporate philosophy that considers Human Resource as the most prized assets of the organization. Even as BSNL goes about conducting its business activities. it lays emphasis on constant enhancement of knowledge and skills through regular training programmes. We believe that our staff.000 personnel. is our biggest asset.57. it's natural for BSNL to continually hone employee skills. enhance their knowledge and their expertise and their aspirations to fruition.1. We believe that our future depends on our staff who provide services to our valued customers and stay in touch with them. Bharat Sanchar Nigam Limited has a vast reservoir of highly skilled and experienced work force of about 3.
modern audio-visual aids. 1. Advance level Telecom Training Center (ALTTC) at Ghaziabad and Bharat Ratna Bhimrao Telecom Training Center at Jabalpur are comparable to any world class Telecom Training Center. basic educational and skill development program etc. hostels etc.enterpr 2371414123314141dirfin@bsn 2373407023734072dirhrd@bsn 2303714 23734242diro@bsnl. . To meet the technological challenges.3. To apex training centers of BSNL i. libraries. modernization. These centers are properly equipped with the requisite infrastructure facilities such as Lecture rooms. employees are trained for technology up-gradation. Different curriculum run in these centers to impart technology based training. Moreover. training for Attitudinal change.e. computerization etc in BSNL's training Centers spread across Country. 43 zonal training centers and a National Academy of Telecom Finance and Management have been running for several years now.1 Organization Designation CMD Name KULDEEP GOYAL Director(Enterprise) RAJENDRA SINGH Director(Finance) GOPAL DAS Director(Human GOPAL DAS Resource) Director(Consumer Rajesh Phone (Office) Fax No Email 2337242423372444cmdbsnl@b 2373406423734166dir.
3.C.PANT 2335339523353389csgml@bsn & GM(Legal) Wadhwa 1.2 STAFF Distribution of Group-wise staff strength of BSNL (numbers) as on 31st March 2009 is indicated below: .Fixed Access) 2 23738999 Director(Consumer R.Aggarwal2373407323734075dirplg@bsn Mobility) Company Secretary H.K.
02 INR as on 31-03-2008) 1.1 REVENUE Revenue US$ 9. is certainly on a financial ground that's sound. 88. authorised equity capital of Rs.50 billion). The Company has a net worth of Rs.67 billion (2007) . Paid up Equity Share Capital of Rs.4.000 crores (US $ 2.4 FINANCE Bharat Sanchar Nigam Limited. 38053 crores (US $ 9. 5.25 billion) and Revenues is Rs. the largest Public Sector Undertaking of the Nation.02 billion).000 crores (US $ 1.1.128 crores (US$ 22.51 billion) in 2007-08. (Note: 1 US $ = 40. 10.
1.2 CAPITAL INVESTMENT Gross Investment in Fixed Assets The BSNL is making substancial investment year to year for its network expension and mordenisation.79 billion) in Fixed Assets.4.5 ASSESTS .3CAPITAL OUTLAY BSNL has Gross Fixed Assets of over Rs. During the current financial year BSNL has made the gross investment of Rs. 1. These investments have been financed by the internal accruals. 124578 Crores (US $ 31.13 billion) as on 31.4. 1.03. 7180 crore ( US $ 1.2008.
To provide digital transmission links up to all SDCAs. Extensive use of Optical fiber System in the local.Bharat Sanchar Nigam Limited has got net fixed assets valuing more than Rs. Digital connectivity shall be made available to all the exchanges by 2007. 1. Apparatus & Plants etc. Buildings Cables. The Network shall be made fully digital.6 Growth Plan The telephone connection shall be provided on demand and it shall be sustained. as on 31. All the technologically obsolete analog exchanges will be replaced with digital exchanges.67 billion).03. .2008. which are in the form of Land. Junction and long distance network so as to make available sufficient bandwidth for the spread of Internet and Information technology. 54698 Crores (US $ 13.
To provide Intelligent Network Services. progressively all over the country (major cities have already been covered). To set up Internet Nodes progressively up to District headquarters level.5 million customers covering about 1000 cities during 2002-03. Phase-I will cover about 1. Introduction of Wireless technology (Supporting Internet Access) and optical fiber technology in subscriber loop. subject to demand. Introduction of latest telecom services like National directory enquiry. ISDN services shall be extended to all the district headquarters. Replacement of life expired. Cellular Mobile Service 'Cell One' of BSNL was launched on 19th October 2002 .7 Social Commitment . 1. analogue coaxial and radio systems. The scheme will cover 4 million customers in two phases. computerization etc. Upgrading existing STD/ISD PCOs to full fledged Public Tele-Info Centers (PTIC) for supporting Multi media capability and Internet Access. which will be expanded to 4 million in phase-II.
Strive to provide a balance between the provision of universal service to all uncovered areas. and the provision of high-level services capable of meeting the needs of the country's economy. . BSNL is making all effort to ensure that the main objectives of the new Telecom Policy 1999 (salient points indicated below) are achieved: Access to telecommunications is of utmost importance for achievement of the country's social and economic goals. Availability of affordable and effective communications for the citizens is at the core of the vision and goal of the new Telecom policy 1999. including the rural areas.BSNL is committed to provide quality Telecom Services at affordable price to the citizens of the remotest part of the Country. hilly and tribal areas of the country. Encourage development of telecommunication facilities in remote.
Transform in a time bound manner. 2. SERVICES 2.1 BSNL LANDLINE . the telecommunications sector to a greater competitive environment in both urban and rural areas providing equal opportunities and level playing field for all players.
BSNL's telephony network expands throughout the vast expanses of the country reaching to the remotest part of the country. with a host of Phone Plus value additions to our valued Customers. Presently the Plain old.4 lakh km of Optical Fiber Cable. 326 Digital Trunk Automatic Exchanges(TAX).BSNL is the largest telecom operator in India and is known to everybody for Basic Telephony Services for over 100 years. Digitalized Public Switched Telephone Network (PSTN) all interlinked by over 2. Countrywide telephone service is being provided through 32. .000 electronic exchanges.
1. Unlike the prepaid card 'ITC' service.2. where the authentication is done every time through a 16-digit PIN the authentication of FLPP is linked to his telephone line & the user is not required to dial the Account number/ PIN for authentication making it simpler to use. Fixed Line Prepaid service offers: .1 FLPP FLPP (Fixed Line Pre-Paid Telephone) FLPP (Fixed Line Pre-Paid)Service enables a subscriber to make calls from a prepaid account linked to his telephone number.
available. • • Free Level 1 IN services which are free to endcustomers like Free Phone etc.• Conversion of fixed line to Pre Paid and get rid of telephone bills. . 102 etc. • Easy de-linking from telephone line when prepaid is not required on any number • No need to dial Account number/ PIN every time you make a call. • • • Easy recharge and no problem of bills Free Level 1 service like 100. are available. • STD/ISD Facility On Line balance enquiry 'Follow on feature' on no reply. 101. busy and called party release to dial another number for subscribers other than PCO.
• • • 2.2 BSNL MOBILE Cellular Service Overview . General FLPP Prepaid Account and General FLPP Prepaid + Post paid Account.There can be four types of FLPP accounts namely • PCO FLPP Account. PCO Local FLPP Account.
This ambitious service uses state-of-the-art GSM technology to attain global excellence and leadership in business.India's fastest growing cellular service . Why should you choose BSNL Mobile? . Customers have reposed tremendous faith in BSNL and it has enrolled over 30 Lakh Cellular customers within ten months of launch of Cellular service. through innovative technology and strategic pricing. to provide better communication to millions across India. All serving a single objective. Our entry into this sector has brought GSM cellular service at an affordable cost to the common man. along with postpaid and prepaid services brings cellular telephony to the masses. an unprecedented mark in Indian Cellular Market.
Nagaland. BSNL Service Plus: CellOne provides a number of Value Added Services. Mizoram etc. The only Mobile service available through out the country including Jammu and Kashmir and North Eastern states like Arunachal Pradesh. such as SMS as well as advanced features like MMS are available.• • • • • • • • • • For the first time in the country. Voice Mail Service Value Added Services SIM Based service SMS based Services Short Message Service (SMS) . See list>> The facility of one number roaming across the country Appropriate and reasonable tariff packages to suit every pocket Absolute transparency in billing. These services helps BSNL serve you better & enhance the ease & quality of communication thus bringing global connectivity at your doorstep. 24 Hour helpline all across the country. All regular features of cellular telephony. all major towns and cities are covered through our network All major national and state highways are covered National and International SMS facility International roaming available for more than 300 networks across the world.
text to voice services on your mobile phone. So stay in touch with your nears and dears by means you like the most. e-mail. 2.3 INTERNET .Group Messaging National & International roaming Call forwarding Corporate Virtual Private Network Call conferencing Friend and Family Talk Call waiting and Call holding facility Unified Messaging Services: This provides Voice mail. FAX. Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using this service.
BSNL has also started DIAS and Account free internet access (CLI based) facility on few select cities recently. 1 Internet service provider with more than 17 lakh subscribers. Web hosting service provides basic features like Web-space (Data Storage) on servers for hosting HTML pages with browser supported MIME types.BSNL is India's no. providing Internet service throughout the entire country (except in New Delhi and Mumbai) under the brand name of "Sancharnet". BSNL has launched "SANCHARNET CARD" recently. Database Access( MySQL). JSP. It allows customers to host their static or dynamic web-sites on BSNL servers. Java Servlets. Server Side Scripting: Perl. Primary or Secondary Domain Name Hosting. In order to make Internet available through out the length and breadth of the Country Internet Dhabas are being commissioned at all the Block Headquarters. Email Access and Web-email. using the same access code (172233) and user ID from any where in the Country. The Sancharnet Card" is a prepaid Internet Access Card with following features for customers: • • • Self-register for internet access with your choice of userid Renew your existing Sancharnet Account Wide Range of Internet Access Packages Web-Hosting Service is also provided by the BSNL. . Sancharnet provides free all India roaming and enables it's users to access their accounts.
2. Messaging and FTP etc. multi-gigabit. There is no need of a mobile phone to send SMS. SMS and BULK SMS Services It allows you to send SMS using Sancharnet Email service. Sending SMS using Sancharnet account is very easy and cost effective. convergent IP infrastructure through National Internet Backbone-II (NIB-II). Moreover it is easy to type a message on computer keyboard. In terms of infrastructure for broadband services NIB-II would put India at par with more advanced nations. that will provide convergent services through the same backbone and broadband access network.Multiple Email IDs as per the plan.4 BROADBAND SERVICE BSNL is in the process of commissioning of a world class. Ftp access for uploading and downloading pages as per the plan. multi-protocol. The services that would be supported . The Broadband service will be available on DSL technology (on the same copper cable that is used for connecting telephone). on a countrywide basis spanning 198 cities. Continuous usage billing for Web.
Content based services. Key Objectives • • • • • • To provide high speed Internet connectivity (upto 8 Mbps) To provide Virtual Private Network (VPN) service to the broadband customers To provide dial VPN service to MPLS VPN customers. To provide multicast video services. To provide a means to bill for the aforesaid services by either time-based or volume-based billing. IP Telephony. through the Broadband Remote Access Server (BRAS). Multi-site MPLS VPNs with Quality of Service (QoS) guarantees. which is designed . It shall provide the customer with the option to select the services through web server To provide both pre-paid and post paid broadband services Technical Capability of the Backbone The Broadband Service will be given through the state of the art Multi Protocol Label Switching (MPLS) based IP Infrastructure. etc. video-ondemand. Audio and Video conferencing. Distance learning. Video multicasting.includes always-on broadband access to the Internet for residential and business customers. Messaging: plain and feature rich. Video-ondemand and Interactive gaming. The subscribe will be able to access the above services through Subscriber Service Selection System (SSSS) portal.
to provide reliable routes to cover all possible destinations within and outside the country. Layer 1 of the network will consist of a high speed Backbone comprising of 24 powerful Core Routers connected with high speed 2. telemedicine etc . latencies and availability. The routers are located on the national DWDM network interfacing at STM-16 optical level to provide for high transmission speeds. What advantage does MPLS have over other Technologies? MPLS VPN is a technology that allows a service provider like BSNL to have complete control over parameters that are critical to offering its customers service guarantees with regard to bandwidth throughputs.5 Gbps(STM-16) links. Services available through Broadband • • High speed Internet Access: This is the alwayson Internet access service with speed ranging from 256 kbps to 8 Mbps. Multicasting: This is to provide video multicast services for application in distance education.
Interactive Gaming. This is a satellite based network that provides communication to any remote part of India. Video and Audio Conferencing: Content based Services: Like Video on Demand.P) and customer terminals known .• • • Dial VPN Service: This service allows remote users to access their private network securely over the NIB-II infrastructure. Live and time shifted TV 2.5 RABMN Remote Area Business Message Network provides instant data communication between computers and data terminals. Network The network consists of the Master Earth Station along with the Packet Switch located at Sikandarabad (U.
VSATs are readily available. Bangalore. Customers can connect their data terminals to the VSATs and transmit data.as micro earth stations or VSATs (Very Small Aperture Terminals) located at customer premises. Each VSAT provides 2 ports for connecting data terminals. Services on RABMN Interactive data communication at speed up to 9600 Bps Access to Packet Switched public Data Network(Inet) Access to International Data Networks through Gateway Packet Switch(GPSS) of VSNL Access to National /International Telex Networks PSTN dial-out facility through Inet Access to Internet Access to HV NET Technology . System Concept is shown in the diagram below: VSAT Details VSATs are supplied by M/s India SATCOM Ltd. Cost of a VSAT is about 3. VSATs are linked to the Master Earth Station through the Satellite.5 Lakhs.
Satellite based Packet Switched Data Service using Spread Spectrum Technology Use of very small earth station terminals at customer premises Provides interference free service and security in data transmission Terminals available with Asynchronous/ X. accurate and reliable transmission. Elimination of last mile problem of cable pair and overhead lines . Applications : For business industries in remote locations Banking Network Reservation System for Airlines/Railways/Hotels Stock Exchange Information Remote Monitoring & Control Disaster relief operation Benefits : Instant communication to any part of India/World Terminals can be located anywhere including hilly regions and islands Faster installation Real time applications Error free.25 Protocol.
(Excl of ST)* 6 Talk Value in Rs. 5. T in 59 Rs. 11.T) 2 Service Tax @10. of S.) 2 Service Tax @ 10.21 3 FMC/Activation Voucher Price in 225 108. 125 150 . 53.51 3 SIM Price in Rs. in Rs.2.79 Rs.30% in Rs. 0 5 Validity in days 0 B Activation Postpaid Prepaid 1 MRP of Activation Vr.30% in Rs. of S.6 BSNL introduces 3-G mobile services Tariff for 3G mobile service Initial SIM Charges for both postpaid and prepaid service: Sl.49 4 Talk Value with SIM in Rs. 120 (Incl. Particulars Tariff A SIM 1 MRP of 3G USIM (Incl.
NETWORK 3.1 TELEPHONE . other terms and conditions Migration Charges from 2G to 3G and vice versa in Rs. 8 C As per plan 225 Nil 30 Prepaid General Nil 3.7 Validity in days Voice. SMS charges.
08 Village Public Telephones Total Number of as on 5.60.086 Optical Fiber Satellite Based Services (as on 30.Basic Telephone (Bfone) Total Number of as on 3.01.54.08 Transmission Systems Digital (Route kms) (Route kms) Coaxial 6.928 Telephones 31.08) MCPC-VSATs 82 IDR Systems (2 Mb/ 8 Mb) 99/38 .09.08 WLL (Tarang) Total Number of as on 46.31.09.09 Public Telephones (Local.07.182 Telephones 30.96.130 5.206 Number of STD Stations 30.269 connections 30.09.09.430 UHF 45.024 Microwave 50.08 Transmission Systems as on 30.22.08 STD Stations as on 33.641 connections 30. STD and Highway) Total Number of Public as on 19.09.09.
2009) • • Total number of 2G connections Total number of 3G connections District Headquarters covered - 49.3 Customer Care .2 Mobile Services (As on 30.3.519) 77.77) 43.302(out of 60.06.21.97 21.731) • • • • • Total number of villages covered Total number of Town/cities covered National Highway covered (Km) State Highway covered (Km) Railway route covered (Km) 3. 745 • - 618(All covered) 3.088.514 10.953 56.665(out of 1.240.779(out of 54.
Several Steps have been taken at BSNL to augment the quality of customer care to international standards Access round the clock help at following toll free numbers • • • • Dataone Broadband '1600-424-1600' PSTN Call Center '1500' (in select states) Sancharnet Help Desk '1957' CellOne all India Help '9400024365' All BSNL Customer Service Centers (CSCs) now remain open on all seven days from 8.00 PM without any break for all activities.00 AM to 8. BSNL LINKS . 4.
4. Pune Himachal Pradesh Telecom Circle Jammu & Kashmir Maintenance Regions Telecom Circle Jharkhand Telecom Circle Eastern Telecom Maintenance Region .1 BSNL UNITS Telecom Circles Metro Districts Andaman & Nicobar Calcutta Telecom Circle Andhra Pradesh Telecom Chennai Circle Assam Telecom Circle Project Circles Bihar Telecom Circle Eastern Telecom Project Circle Chhattisgarh Telecom Western Telecom Project Circle Circle Gujarat Telecom Circle Northern Telecom Project Circle Haryana Telecom Circle Southern Telecom Project Circle IT Project Circle.
Kolkata Circle West Bengal Telecom Other Units Circle Training Institutions Telecom Stores Advanced Level Telecom North East Task Force Training Centre Bharat Ratna Bhim Rao Telecom Electrical Wing Ambedkar Institute .Karnataka Telecom Circle Western Telecom Maintenance Region Kerala Telecom Circle Northern Telecom Maintenance Region Madhya Pradesh Telecom Southern Telecom Circle Maintenance Region Maharashtra Telecom Specialized Telecom Units Circle North East-I Telecom Data Networks Circle North East-II Telecom National Centre For Circle Electronic Switching Orissa Telecom Circle Technical & Development Circle Punjab Telecom Circle Quality Assurance Rajasthan Telecom Circle Production Units Tamil Nadu Telecom Telecom Factory. Jabalpur UP (W) Telecom Circle Telecom Factory. Richhai Uttaranchal Telecom Telecom Factory. Mumbai Circle UP(E) Telecom Circle Telecom Factory.
Of Telecom Training National Academy of Telecom Civil Wing Telecom Finance and Management Regional Telecom Training Centres Circle Telecom Training Centres District Telecom Training Centres 5. ADMINISTRATIVE UNITS .
termed as telecom circles. Pune Jammu & Kashmir Telecom Circle Maintenance Regions Jharkhand Telecom Circle Eastern Telecom Maintenance Region Karnataka Telecom Circle Western Telecom Maintenance Region Kerala Telecom Circle Northern Telecom Maintenance Region Madhya Pradesh Telecom Circle Southern Telecom Maintenance Region Maharashtra Telecom Circle Specialized Telecom Units North East-I Telecom Circle Data Networks North East-II Telecom Circle National Centre For Electronic Switching Orissa Telecom Circle Technical & Development Circle Punjab Telecom Circle Quality Assurance Rajasthan Telecom Circle Production Units Tamil Nadu Telecom Circle Telecom Factory. metro districts. Jabalpur UP (W) Telecom Circle Telecom . as mentioned below: Telecom Circles Metro Districts Andaman & Nicobar Telecom Circle Calcutta Andhra Pradesh Telecom Circle Chennai Assam Telecom Circle Project Circles Bihar Telecom Circle Eastern Telecom Project Circle Chhattisgarh Telecom Circle Western Telecom Project Circle Gujarat Telecom Circle Northern Telecom Project Circle Haryana Telecom Circle Southern Telecom Project Circle Himachal Pradesh Telecom Circle IT Project Circle. Mumbai UP(E) Telecom Circle Telecom Factory.BSNL is divided into a number of administrative units. project circles and specialized units.
slow. where in all state-owned service providers were required to . inefficient. As a result subscribers had to wait for as long as five years to get a telephone connection. and heavily uinionised. DoT veterans. BSNL has subsequently tried to increase efficiencies itself. Kolkata West Bengal Telecom Circle Other Units Training Institutions Telecom Stores Advanced Level Telecom Training Centre North East Task Force Bharat Ratna Bhim Rao Ambedkar Institute Of Telecom Training Telecom Electrical Wing National Academy of Telecom Finance and Management Telecom Civil Wing Regional Telecom Training Centres Circle Telecom Training Centres District Telecom Training Centers. 6. During this period. bureaucratic. Faced with stiff competition from the private telecom service providers. put the onus for the sorry state of affairs on the Government policies. PRESENT AND FUTURE BSNL (then known as Department of Telecom) had been a near monopoly during the socialist period of the Indian economy. During this period BSNL operated as a typical staterun organization. BSNL was the only telecom service provider in the country (MTNL was present only in Mumbai and New Delhi). Richhai Uttaranchal Telecom Circle Telecom Factory. however.Factory.The corporation tasted competition for the first time after the liberalisation of Indian economy in 1991.
the private players continue to notch up better numbers in all areas. BSNL has been providing connections in both urban and rural areas. The efficiency of the company has since improved. the performance level is nowhere near the private players. BSNL was born in 2000 after the corporatisation of DoT. BSNL has also unveiled cost-effective broadband internet access plans (DataOne) targeted at homes and small businesses.function as mediums for achieving egalitarian growth across all segments of the society. However. Year of broadband 2007 has been declared as "Year of Broadband" in India and BSNL is in the process of providing 5 . years after year. The corporation (then DoT). Pre-activated Mobile connections are available at many places across India. however. failed miserably to achieve this and India languished among the most poorly connected countries in the world. The corporation remains heavily unionised and is comparatively slow in decision making and implementation. Though it offers services at lowest tariffs. At present BSNL enjoy's around 60% of market share of ISP services.
With the frantic activity in the communication sector in India. 2009. BSNL has recently bagged 80% of US$ 580 m (INR 2. Hopes are there that the database could be .Kannada. BSNL is planning to increase its customer base to 108 million customers by 2010. Presently.million Broadband connectivity by the end of 2007. BSNL and MTNL are the only players to provide 3G services. BSNL is rolling out new broadband services such as triple play. Further.7 per month (as of 21/07/2008 and at a limit of 2. On the 20th of March.5GB monthly limit with 0200-0800 hrs as no charge period). BSNL has also launched a Entertainment Portal called BSNL Hungama Portal from where subscribers could download contents like music. The corporation has also launched 3G services in select cities across the country. music videos for free. BSNL is a pioneer of rural telephony in India. This 2 Mbit/s broadband service is being provided by BSNL at a cost of just US$ 11. the target appears achievable. BSNL has upgraded existing Dataone (Broadband) connections for a speed of up to 2 Mbit/s without any extra cost. as the Government is still in the process of auctioning the 3G spectrum to private players.Telugu & Hindi are provided at present.500 crores) Rural Telephony project of Government of India. Only Tamil. BSNL advertised the launch of BlackBerry services across its Telecom circles in India.
2006 to March 31. despite impressive growth shown by BSNL in recent times. In order to woo back its fixed-line customers BSNL has brought down long distance calling rate under OneIndia plan. 7. Access Deficit Charges (ADC. BSNL charges a fixed monthly subscripton fee for this function. the success of the scheme is not known. 2007) BSNL has added 9. BSNL faces bleak fiscal 2006-2007 as users flee. the Fixed line customer base of BSNL is declining. CHALLENGES During the financial year 2006-2007 (from April 1. However. however. The reduction in ADC may hit the bottomlines of BSNL. April 1.8 million.e.f. However.expanded.6 million new customers in various telephone services taking its customer base to 64. a levy being paid by the private operators to BSNL for provide service in non-lucrative areas especially rural areas) has been slashed by 37% by TRAI. w. BSNL's nearest competitor Bharti Airtel is standing at a customer base of 39 million. which has been accepted by the CMD BSNL. . Presently there is an intense competition in Indian Telecom sector and various Telcos are rolling out attractive schemes and are providing good customer services. 2007.
.BSNL launched 3G services in 11 cities of country in 2nd march 2009.MTNL which operates in Mumbai and Delhi first launched 3G services in these cities.
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