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• Which operating systems are supported?
Any operating system, which supports 802.11a/g wireless device and a web browser, Most common are: a) Windows 98/ME, Windows 2000, Windows XP, Windows Vista etc b) Macintosh OS-X version 10.3 or later c) Linux Operating Systems 1.1 Specific Operating System Setup: Windows XP Click on Start >Settings > Network Connections
Select your 802.11a/g Wireless Adapter icon and right click and in the drop-down click View Available Wireless Networks.
Frequently Asked Questions If you are not already connected to SPiDiGO / SPiDiGO-HOME . Ensure that you are successfully connected to the network and the signal strength is at least 3 green bars. then select the wireless network appearing as SPiDiGO / SPiDiGO-HOME and click on Connect. .
2 Specific Operating System Setup: Windows 2000 Click on Start >Settings > Network Connections Double-click on Network and Dial-up Connection icon . 1.Frequently Asked Questions Launch any web browser to view a Login page similar to the one shown below.
11a/g Wireless Adapter icon. right click on it and then click on Properties. Click on the Configure button Click the Advanced tab .Frequently Asked Questions Select your 802.
This must be set to Infrastructure. Click on Desired BSS Type. Set it to SPiDiGO. .Frequently Asked Questions Click on Desired SSID.
Click OK . make sure that the WEP Option is set to WEP Disabled and click OK.Frequently Asked Questions Also.
a wireless network card is a radio device capable of sending and receiving radio signals. . You will also need to install the appropriate wireless network card device drivers.11g compatible wireless network cards. ii. voice. or video.11a/g wireless network card. Wireless network cards are also sometimes referred to as a "Wireless NIC" or "WLAN (Wireless Local Area Network) Card".11a or 802. which are converted. Most laptops purchased after 2004 come with one of these types of cards already installed as standard equipment. to and from various different types of information such as text. You will need a device such as a laptop or desktop computer equipped with an 802. • What is a wireless network card? A wireless network card is a physical device typically attached to a computer. Supported Web browser. Like a cell phone. you can purchase one from most stores that sell computers or computer components.Frequently Asked Questions Launch any web browser to view the Login page similar to the one shown below Using the Wireless Network • What basic equipment do I need? You will need the following items to connect to a wireless network: i. • What type of wireless network card should I use? If your computer does not have an integrated wireless network card (or) if your integrated wireless network card does not work) you can purchase one. Any store that sells computers or computer accessories will typically sell wireless network card. a computer cannot communicate with a wireless network. If your computer does not have such a device. Without a 802.
If your wireless network card is integrated. after shutting down your computer. This typically involves installing software from a CD-ROM or other similar computer storage device. Macintosh. plug in your USB device and restart. Once the wireless network card is physically installed. the software should have been included when you purchased your computer. • What is a wireless network card device driver? A device driver is a computer program (software) that allows your operating system (Windows. others attach via a PCMCIA (Personal Computer Memory Card International Association) slot. you will be able to use your USB device. The type of network card will determine the install procedure. A wireless network card device driver allows your operating system to do the following: i. • How do I install a wireless USB adapter? You need to install your device drivers before plugging in your USB device.Frequently Asked Questions • How do I install a wireless network card? There are a number of different types of wireless network cards. some attach via USB (Universal Serial Bus) connections. follow the manufacturer's directions for installing the wireless network card in your computer. Linux. If you bought it from a store. Unix. When purchasing a wireless network card. you will also need to install device drivers so that your computer can properly communicate using the wireless network card. Communicate with the wireless network on the correct channel. it is important to ascertain that the device drivers will function properly for your operating system. Send and receive radio signals with the wireless network card ii. [OR] A wireless network card is bundled with the appropriate software. Then. Some are integrated into the computer. Your computer should auto-detect the new hardware and offer to search for drivers. After it finds them. Follow the manufacturer's directions for the installation of the device drivers. Insert the disk or CD that came packaged with your USB adapter and install the drivers from that disk. etc) to use a physical device. Send and receive from the correct wireless network iii. .
Enter the card number and PIN number and click the submit/login button. We will be glad to assist with any queries you may have. . You will be asked for the email id that you used at the time of the registration. you can enter it in the portal to gain Internet access. • How to access the Internet? Once you have the user-name/password from the above step.Frequently Asked Questions Off-line Purchase / Registration • How to use the card number and PIN? After you have successfully connected to the network. • How to contact support? You can contact our support personnel by phone. • What to do in case I have lost my password? You can click on the 'forgot password' link on the customer portal and follow the instructions. you will get a splash page upon opening the browser. You will be redirected to a page where you will be required to register and obtain a user-name and password. chat or email.
The registration page is displayed as shown below. The first-time user should follow these steps for registration at the hotspot. This ensures that all the transactions that you do on the customer portal are secure and safe. IMP: Ensure that before login all open sessions are closed. You have the option to use your credit card for purchasing the access. You will be prompted to create a username/password after you select the duration of the Internet access you want. . You will be asked for the email id that you used at the time of the registration. On this page fill the details and click the Register button. Launch any Internet browser from your laptop and request for any site that you wish to access from the service location to view the window displayed below. • Is using my credit card for online purchase safe? All the transactions involving sensitive data like your credit card number is secured by using industry standard SSL/TLS encryption. you can enter it in the portal to gain Internet access. The user can also register from the WISP's website: i.Frequently Asked Questions On-line Purchase / Registration • How to purchase Internet access? You can purchase Internet access by using the customer portal. ii. Then launch any Internet Browser and continue with the registration or authentication procedure. • What to do in case I have lost my password? You can click on the 'forgot password' link on the customer portal and follow the instructions. • How to access the Internet? Once you have the user-name/password from the above step.
Frequently Asked Questions • How to contact support? You can contact our support personnel by phone. but have not yet logged in. • How can I modify my account information? You can access and modify your account information including payment. you should be able to browse to any Internet site such as Google. the system will automatically log you out if it cannot see your adapter for three minutes or longer. address. After logging-in you can check your usage history by clicking on the 'Access history' button. it might mean that you have not yet properly associated with the network. Using the Service • How do I login to the Internet? You can login by entering your user-name and password in the login page. Thus. • How do I check my usage history? You will need to login the customer portal with your user-name and password. if you forget to log out or accidentally close your system. If nothing appears in your browser window when you attempt to visit the Google site or an error occurs. • How do I logout? SPiDiGO logs out the user who forgets to do so before shutting down. See the section on how to connect to the network. chat or email. We will be glad to assist with any queries you may have. password. If you attempt to connect to site like Google but are instead redirected to the SPiDiGO login page. service plan and more within the Manage Account page. You will not be able to access the network until you login. Enter the card/PIN number to top-up the account. • How to check the remaining time? As above you can login to the customer portal to check this. • How do I know if I am connected to the Network/Internet? If you are connected to the Network (and thus the Internet). Login the customer portal and click on the top-up button. then you are properly associated with SPiDiGO network. • How do I top-up my account? You can top-up either by purchasing on-line card or by using the scratch cards/coupons that are available. .
Checkpoint proprietary will have issues with Network Address Transaltion (NAT). • Can I use my SMTP/POP3 clients like Outlook Express / Thunderbird / Eudora? Most of the enterprise and email providers have enabled Authenticated SMTP. • Does the SPiDiGO Network support outgoing VPNs access? Yes. • Can I use FTP with my account? Certainly! You may access the Internet in any way you like after logging on to network. the product will specify with description on the session limits information. your session will be terminated when the second person logs-in. We recommend to use browser interface to access your e-mail. Data . During the purchase. this will work in SPiDiGO Broadband network.Frequently Asked Questions • Can I have more than one-person logon with my user account? Ensure that you avoid multiple logins (logging in with more than one computer at a time with the same Username and Password). If your client is enabled with SMTP which authenticates your username and password while sending e-mail. The clients who are enabled with plain SMTP will fail with Outlook Express/Thunderbird/Eudora like e-mail clients.AH type.For security reasons. If you are sharing your account with someone. Please check with your corporate to make sure the VPN you use is NAT friendly. you will automatically be logged out if you are inactive (do not upload or download anything) for a certain period of time. . However. If your company or another organization provides a Virtual Private Network (VPN) server.There is no session limit on how much data you may upload or download. Only For Unlimited Data Plans Inactivity .This depends on the level of service you have purchased. • Does my account have any session limits? Speed .ESP type VPN. some rarely used VPNs like IPSec . Most widely used VPNs are PPTP VPN and IPSec. if any. you can connect to it using our network.
This can be verified on your "Customer Portal" • What do I do if I have a slow connection? First. If you were given a username of "john@doe.Frequently Asked Questions Troubleshooting • I'm only getting 50 KB per second speed. You will be prompted for your user name and e-mail addresses (recurring customers) or partial credit card information and e-mail address for pre-paid card customers. enter the entire username. Internet Traffic 2. This is a common misconception with how dialup bandwidth speeds are reported. keep in mind that a reported speed may not be what it appears to be. • What happens if I forget my password? Visit the Customer & Registration Portal (this link is available from the login page) and follow the "Forgot password" link. bandwidth is reported as Kb (kilobits . you're lucky to get about 5KB/second (bytes) per second speeds. bandwidth and storage are reported as KB (kilobytes .com". please follow the "Forgot Password" procedure. including "@doe. Usernames and passwords are CaSe SeNSitIve. in almost all operating systems (all Microsoft Windows included).com". This means that "JohnDoe" and "johndoe " are two different values. Radio Interference 4. Be sure to enter your entire username. Number of other users on the network 3. you will need to contact the helpdesk. • What do I do if I have an active account and cannot log on? Check to see if you have the correct username and password .note the capital "B"). You may also want to verify if the account have valid time remaining. If you have forgotten the password. which gives a maximum transfer rate of 6. Weak Signal . why is this slower than my 56k dialup? Actually. you are getting almost 8 times the speed of your dialup. Why? Because FCC limits the speed at which dialup can connect to 53Kb/second (bits). On the Internet. Some of the most common include: 1. If the password recovery feature does not work. For example.note the small "b"). There are many possible reasons for a slow connection. a 56Kb/second (bits) dialup modem will have a maximum download speed of about 4KB/second (bytes) per second. However. or any network. Plus when you take in to account noise on your phone line.6KB/second (bytes). The difference being that there are 8 bits in one byte (like there are 12 in a dozen).
Eliminating sources of interference will generally result in increased signal strength. especially if your wireless network card is more than three years old. Being too distant from an access point will quickly reduce your signal strength. the less time the equipment can dedicate to each individual user. The first thing to try is to move back to the physical location of your initial login. If you are able to connect at a reasonable speed. • Does low signal strength mean that I am connecting at a slower connection rate? No. • How can I increase my signal strength? Move closer to the access point. Consider switching to a wireless network card or antenna with a greater signal gain. On a wireless network such as the SPiDiGO Network. If this does not work. there are often several users sharing the same access point. As such. There are many sources of radio interference. Low signal strength does not always mean slower connect speed. • What do I do if I lose my connection? Generally. your communications often travel through many different networks as it traverses the Internet. which weakens your wireless network card's ability to communicate. see if your wireless client application displays signal strength for the wireless network. The Internet is made up of loosely connected groups of individual networks. weaker antenna or wireless network card often results in a weak signal. being too far away from an access point or having an older. .Frequently Asked Questions When visiting a web site or using another Internet resource. Aside from interference. or if your wireless network card is internal or does not have a light. Try changing your physical location or consider upgrading your wireless network card and/or antenna. Check your surroundings for sources of possible interference. check your wireless network card for a link light (it should be on). Eliminating the interference can often boost speeds considerably. Weaker the signal slower the connection. the signal strength is irrelevant. Not all wireless network cards are created equal. The more users. with slower speeds during periods of peak usage. you will lose your signal if you move too far from an access point or if you encounter some sort of interference. especially during times where many users are using the network at the same time. Communication between these networks is not always fast. you'll notice better speeds at certain times of the day. No link light or no signal may mean that you need to reconnect or that you are experiencing some sort of interference.
Move your laptop or the adaptor towards an exterior wall/window and as high as possible until you get a WLAN signal. 4. Check if your wireless adaptor switch (on laptops) is turned "On" 4. 3. c. Select TCP/IP from the list (generally at the bottom) and click Properties. You may want to uninstall and reinstall your adaptor 7. and then reboot your computer. reboot your CPE if you have one. if you login on a 2nd computer. Much like a TV antenna. It is possible you have connected to another Wi-Fi network. Another computer may be "logged in" with your username and password. Netgear) use low power Wi-Fi radios that will perform poorly if you are connecting with a distance. Check if your wireless adaptor is disabled for any encryption like WEP/WPA 6. 3. Nearby Wi-Fi router and 2. You should change the channel of nearby Wi-Fi routers and move the cordless phone base stations. 6. try connecting initially outdoors to ensure you can connect when a strong signal is available. Check if your wireless adaptor is set for "Infrastructure Mode" 5. 2. 7. Make sure the "Obtain an IP Address Automatically" option is selected. Your signal may be too weak or intermittent to provide an Internet connection.4GHz cordless phones can cause interference and a poor connection. 5. If you have a laptop. that is not "SPiDiGO". Also. A few vendors (Belkin. 1. Make sure you are using the latest drivers for your Wi-Fi adaptor as these can often produce errors. the system will automatically log out the first computer. d. but can't access the Internet. Try rebooting your PC. Try rebooting your PC. e. 2. 1. You may be out of range of the SPiDiGO signal. You may not be logged into the SPiDiGO. b. c. Click OK and again click on OK. See Above . It is possible that you are not being assigned an "IP Address" automatically. Email or other Internet based applications like Instant Messenger. properly adjusting it can significantly improve your connection performance. b. This may take up to 30 seconds. • Problem! I am connected to SPiDiGO. Each user account can only be used on a single computer (or router) at a time. Open your Network Connections folder from within the Control Panel. To improve it: a.Frequently Asked Questions • Problem! I cannot connect to SPiDiGO or the signal is very weak. Right click on the wireless connection and click properties. You must login prior to using the Internet. Dlink. To re-enable this: a. You may want to try a better adaptor.
We recommend using browser interface to access your e-mail. monitored. credit card number is encrypted so that they cannot be read as it travels over the Internet. no information is restricted. Unauthorized users will be redirected to the Welcome Page automatically. Checkpoint proprietary will have issues with Network Address Transaltion (NAT). if they try to access any website. select File > Work Online • Does the SPiDiGO Network support outgoing VPNs access? Yes. passwords. SPiDiGO Broadband uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact. The clients who are enabled with plain SMTP will fail with Outlook Express/Thunderbird/Eudora like e-mail clients. some rarely used VPNs like IPSec AH type. Once the connecting process via the Welcome Page is complete. • How safe is it to purchase access using a credit card? At SPiDiGO Broadband. If your client is enabled with ASMTP which authenticates your username and password while sending e-mail. • Can I use my SMTP/POP3 clients like Outlook Express / Thunderbird / Eudora? Most of the enterprise and email providers have enabled Authenticated SMTP. However. • Can I use FTP with my account? Certainly! You may access the Internet in any way you like after logging on to network. Please check with your corporate to make sure the VPN you use is NAT friendly. If your company or another organization provides a Virtual Private Network (VPN) server. . Most widely used VPNs are PPTP VPN and IPSec ESP type VPN. Internet Explorer. All your personal information like user name. this will work in SPiDiGO Broadband network. we have a secure digital certificate from GeoTrust which is one of the world's largest secure digital certificates issuing company. Security and Monitoring • Is a firewall implemented on the guest LAN? A firewall is an integral part of the Welcome Page. Your computer might have been set in offline mode.Frequently Asked Questions 8. in this case go to. or blocked. This controls who has access to the Internet. you can connect to it using our network. it is safe to use your credit card to make payment for your order.
In the wake of recent guidelines by TRAI and other enforcement authorities.com . We do monitor the activity and store it in our repositories for specific time duration. Technical Support Contacts • How do I get support? You can contact our 24x7 support using any of the following: Phone: 91 7966199999 Email: support@spidigo. it’s mandatory for any service provider to keep a track of user’s on-line data.Frequently Asked Questions • Do you monitor my usage? Yes.