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Quick Study - Practice Quiz Transcript

The following questions have more than 1 choice. The correct answers are indicated with (Correct)
before the letter for the choice. Multiple Choice Question: 1) The view that defines quality as the
goodness of a product is referred to as the _____ definition of quality.
a. user-based
b. transcendent (Correct)
c. incidental
d. imminent

Multiple Choice Question: 2) The _____ perspective is based on the presumption that quality is
determined by what a customer wants.
a. user-based (Correct)
b. value-based
c. judgmental-based
d. manufacturing-based

Multiple Choice Question: 3) Conformance to specifications applies to which quality definition?

a. User-based
b. Product-based
c. Manufacturing-based (Correct)
d. Value-based

Multiple Choice Question: 4) Which of the following is a criticism of the product-based definition of
a. Quality is often mistakenly assumed to be related to price. (Correct)
b. Not all products are fit for use.
c. Consumers frequently confuse products with services.
d. Quality cannot be defined precisely; you just know it when you see it.

Multiple Choice Question: 5) The _____ definition of quality is that it is a function of a specific,
measurable variable and that differences in quality reflect differences in quantity of some product
a. manufacturing-based
b. product-based (Correct)
c. value-based
d. user-based
Multiple Choice Question: 6) The _____ definition of quality is of little practical value to managers as it
does not provide a means by which quality can be measured or assessed as a basis for decision making.
a. transcendent (Correct)
b. user-based
c. value-based
d. traditional

Multiple Choice Question: 7) Quality is most difficult to measure and analyze under which of the
following definitions?
a. Product-based
b. User-based
c. Judgmental (Correct)
d. Value-based

Multiple Choice Question: 8) The _____ approach to quality incorporates a firm’s goal of balancing
product characteristics (the customer side of quality) with internal efficiencies (the operations side).
a. product-based
b. user-based
c. value-based (Correct)
d. manufacturing-based

Multiple Choice Question: 9) Conformance to specifications applies to which quality definition?

a. User-based
b. Product-based
c. Manufacturing-based (Correct)
d. Value-based

Multiple Choice Question: 10) Which of the following is NOT considered a core principle of total
a. A focus on customers and stakeholders
b. A process focus involving continuous improvement and learning
c. A goal of achieving the highest quality that is technologically possible (Correct)
d. Company-wide participation and teamwork

Multiple Choice Question: 11) _____ is a customer-focused and results-oriented approach to business
improvement that integrates many traditional quality improvement tools and techniques that have been
tested and validated over the years.
a. Quality assurance
b. Kaizen
c. Six Sigma (Correct)
d. Total quality

Multiple Choice Question: 12) A. V. Feigenbaum recognized the importance of a comprehensive

organizational approach to quality in the 1950s and coined the term _____.
a. process control
b. total quality control (Correct)
c. quality circle
d. companywide quality control

Multiple Choice Question: 13) The principles of total quality need to be supported by all of the following
a. an integrated organizational infrastructure.
b. a set of management practices.
c. an individualized reward system. (Correct)
d. a set of tools and techniques.

Multiple Choice Question: 14) _____ can help to prevent manufacturing defects and service errors and to
reduce the need for the non-value-adding inspection practices.
a. Management control
b. Tighter supervision
c. Good design (Correct)
d. Efficient supply systems

Multiple Choice Question: 15) If quality is built into the product properly, _____ should be unnecessary.
a. inspection (Correct)
b. customer service
c. process scheduling
d. workforce training
a. information technology. (Correct)
b. worker health care.
c. legal services.
d. inventory management.

Multiple Choice Question: 16) An increasingly important component in quality for service firms is:
Multiple Choice Question: 17) Quality improvement efforts in health care have resulted in all of the
following EXCEPT:
a. cost reduction.
b. relaxation of accreditation standards. (Correct)
c. increased efficiency.
d. shorter hospital stays.

Multiple Choice Question: 18) Measuring quality in service industries is considered more difficult than
in manufacturing industries because:
a. services cannot be analyzed as production systems.
b. a productivity measure cannot be developed for services.
c. customers are more involved in manufacturing industries.
d. the outputs are less tangible. (Correct)

Multiple Choice Question: 19) Services differ from manufactured goods in which of the following ways?
a. Service output is more easily measured.
b. Services tend to be produced and consumed simultaneously. (Correct)
c. Service output is generally more tangible.
d. Service providing requires a lower degree of customization than does manufacturing.

Multiple Choice Question: 20) Which of the following best describes the role of a quality assurance
department in an organization?
a. Provide guidance and support for total quality efforts (Correct)
b. Perform incoming and outgoing inspections
c. Find qualified, reliable suppliers
d. Assure total quality in the organization