Questionnaire

This questionnaire has been designed to seek the response from the customers who
have shifted their accounts from SBI to HDFC Bank. This will help HDFC bank to
serve its consumer better. The information supplied will be kept confidential.

PERSONAL DETAILS: ( Please tick the correct option)

(1) Name: (Optional) (2) Sex:M/F

(3)Age ( In Years): less than 18/18-25/25-35/35-50/50-60/60 and above

(4)Profession:

Service( Govt./Private)/Business/Professional/Housewife/Student/Others

(5) Are you primary bread earner in your family: Y/N

(6) Family Income ( Per Annum): Less than 250000/250000-400000/400000-

600000/600000-1000000/1000000 and above

BANKING HABITS:

(7) What kind of Bank Account you had with earlier Bank?

Savings/Current/Credit/Fixed

(8)With which bank you had your account before switching to this bank?

SBI/PNB/Other PSU Bank/Private Sector Bank

(9) Since how long you had your account in the bank mentioned above:

Less than 1 year/1-3 years/3-5 years/more than 5 years

(10) What is the average balance you had in your previous bank:

Less than 1 lac/1-2 lacs/2-4 lacs/more than 4 lacs

BANKING SERVICES:

(11) What services did you use from your previous bank? ( Tick Multiple)

Issue of drafts and Pay orders/ Electronic Debit Credit/ Demat services/ ATM/

Internet Banking/ Fixed Deposits / Other Services( Please specify)

(12) What aspects of services of previous banks were unsatisfactory?

Cost of Service/Time taken in rendering Service/Employees response/Technology

upgradation/Bank Ambience/Security Issues

(13)Rate the following aspects of Banking Services in your previous Bank and

HDFC: (use 1 for highest and 5 for worst grading):

Former Bank HDFC

(1) Branch Ambience

(2) Cost of Service
(3) Promptness in Service
(4) Employees attitude
(5) Technological upgradation
(6) Locker Facility
(7) ATM facility
(8) Interest Rate

(14) Any specific comments you may like to give on the services offered by this
bank :

(15) Any specific improvement required in the services offered by HDFC:

( Thankyou for your Valuable suggestion)