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T&D in India

T&D in India

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Published by: Arshiya Jabeen on Feb 10, 2011
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03/29/2012

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TRAINING AND DEVELOPMENT IN INDIA

With the world-wide expansion of companies and changing technologies, Indian Organizations have realized the importance of corporate training. Training is considered as more of retention tool than a cost. With increase in awareness of corporate training in Indian Industry, a gradual shift from general to specific approach has been realized.

Production. every company wants to optimize the utilization of its resources to yield the maximum possible results. . etc. Relationship building. Human Resource. With increase in competition. It is now a business effective tool and is linked with the business outcome. Engineering. Training is required in every field be it Sales. the training system in Indian Industry has been changed to create a smarter workforce and yield the best results. Marketing.Today. human resource is a source of competitive advantage for all organizations therefore. Logistics.

the IT corporate training market is expected to reach Rs600 crore in 2010 from Rs 210 Crore in 2006.According to NASSCOM (National Association of Software and Services Companies). .

in many organizations training is regarded as non-essential or a need based activity. some organizations are headed by unwanted employees rather than employees of outstanding merit. Some organizations start a training department in order to look modern. In fact. While some organizations do not have a separate budget to hire highly qualified trainers for training and development.On the other hand. .

NIS Sparta 2. Karrox 3.The three major training and learning solutions provider to organizations and individuals in Indian Industry are 1. Aptech Training Solutions .

Educational Service Business Unit (ESBU). It offers customized solutions for Top management. APAC. It is providing training services to American Express. Its business units are: Enterprise Business Unit (EBU). and Reliance Strategic Business Unit (RSBU). Godrej & Boyce. across 10 countries in 18 languages.000 professionals. . IBM. Coca-Cola.NIS Sparta ² The Reliance Anil Dhirubhai Ambani Group Company. and Pantaloon. Accenture.00. Maruti. It has provided consulting and training solutions to more than10. in over 550 organizations. Mahindra Finance. Middle management and Supervisory level.

Educational Service Business Unit (ESBU) .NIS SPARTA Business Units: Enterprise Business Group (EBG) . .addresses the needs of organizations in various industry verticals. creation of customized content.the business unit operates NIS Academy to create and enhance employability of individuals through a number of short and long-term educational programmes. research based projects and experiential learning. The solutions offered by the business unit include training and delivery.the business unit fulfills our group companies· training needs. Reliance Strategic Business Unit (RSBU) .

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ABN Amro. Godrej Infotech. Reliance Infocomm. Union Bank of India. It is providing training services to Wipro Infotech. . Cap Gemini. Indian Navy. State Bank of India. BPO and Mobile telephony industry. it has 6 corporate owned centers and around 50 franchisees in India and has trained more than 150. and Infosys. Tata Consultancy Services. is a leader in high . Reliance Industries. South Eastern Coal Fields. Currently.end latest technologies training in the IT. Seimens. Times of India. Global Telesystems. HCL. Persistent Technologies.Karrox ² a Mumbai based training organization.000 IT professionals till date.

Electrolux Kelvinator. Bayer. Blue Star. Motorola India. Standard Chartered Bank. Gas Authority Of India. Process Training. Delhi Police.Aptech Training Solutions ² A division of Aptech Limited. It keeps the trainees up to date with the latest learning and professional curriculum in the industry. ICICI. and Onida. Maruti Udyog. . Mahindra & Mahindra. and Managerial Development Training that assist in overcoming various business challenge areas. It is offering an entire range of performance solutions like Customer Service Training. Valvoline Cummins. National Thermal Power Corporation. HP. Soft Skills. Sales Training. Product Training. It is providing training solutions and services to Indian Oil. Dabur.

Training and Development in Indian Industry can be further divided in to various sectors: Training and Development system in Retail/FMCG sector Training and Development in Banking and Insurance Sector Training and Development system in Automobiles sector Training and Development system in Telecom sector Training and Development system in Pharmaceutical sector Training and Development system in Biotechnology sector Training and Development system in Hospitality sector Training and Development system in IT sector Training and Development system in BPO/KPO Training as Outsourcing in Indian Industry .

Retail/FMCG Sector is the most booming sector in the Indian economy and is expected to reach US$ 175-200 billion by 2016. . the current Indian education system is not sufficiently prepared to address the new processes. Also. Lack of skilled workers is the major factor that is holding back the retail sector for high growth the sector is facing the severe shortage of trainers. With this rapid expansion and coming up of major players in the sector.Training Programs in Retail/FMCG Sector In Indian market. 50% of the training company·s revenue comes from the retail training and rest from other segments. the need of human resource development has increased. according the industry majors.

Centre for Retail Studies K J Somaiya Institute of Management Studies & Research Mudra Institute of Communications Amity Business School .Training Programs in Retail/FMCG Sector Some of the training programs that are given in the retail sector are: Sales Training On-the-Job Training Seminars/Workshops Customer Relationship Management Online Course Group Study Computer-Based Training Self-Directed Training Training Institutes for Retail management Some of the institutes for retail management are: Indian Retail School Loyola Institute of Business Administration (LIBA) S P Jain Centre of Management Institute for Integrated Learning in Management (IILM) Welingkar Institute of Management.

ICICI Bank. increase in financial services for people living in rural areas. Some of the major players in the banking sector are State Bank of India. This was coincided by technology development in the banking operations. increasing consumerism.Training in Banking and Insurance Sector Favorable economic climate and number of other factors such as. rise in the standard of living. etc. growing urbanization. Today most of the Indian cities have networked banking facility as well as Internet banking facility. . HDFC Bank. Citibank. etc has increased the demand for wide range of financial products that has led to mutually beneficial growth to the banking sector and economic growth process. Punjab National Bank.

with the coming up of big players like ICICI Life Insurance. rapid expansion has created about 5 lakh job opportunities approximately in the past five years these openings are mainly in the field of insurance advisors or marketing agents the eligibility criteria for these jobs is graduation with some experience in marketing or become insurance agents after completing school but this needs some relevant training. HDFC Life Insurance. .In the Insurance sector also. But now the scenario has been changed. ICICI Lombard. Tata AIG General Insurance. people who've had some formal training are preferred while recruitment because it can be helpful in the insurance field. etc in this sector. Earlier there were no training programs as such for insurance agents but on-the-job training only that was given once the new agent was appointed.

UTI. and communication skills. .However. Bajaj Allianz. Number of opportunities in Banking and Insurance sector has increased than ever before. With this rapid expansion and coming up of major players like ICICI. etc in the sector. HDFC. only the insurance degree in this field does not guarantee success. the need of human resource development has increased. networking. To be successful an agent must have strong interpersonal.

and globalization of Indian Industry. The sector is going through a phase of rapid change and high growth. India·s auto making capacity is expected to become 15 million units exceeding the yearly demand of about 7 million units. easy availability of finance. With the coming up of new projects. According to National Development and Reform Commission (NDRC). The major players such as. the industry is undergoing technological change.Training and Development in Automobile Sector The Indian automobile sector is growing at a rate of about 16% per annum and is now going to be a second fastest growing automobile market in the world. . Bajaj. privatization. This rapid expansion is because of growing urbanization. rise in the standard of living of consumers. etc. liberalization. mass production. This rapid expansion has created lots of job opportunities. Honda. Maruti are now focusing on mass customization. and are expanding their plants. Toyota.

which is a major drawback for automobile sector. like Toyota has recently started Toyota Technical Training Institute (TTTI) in Bangalore that will offer 4 courses in automobile assembly. organized sector is employing only 33% people. With this rapid expansion and coming up of major players in the sector. Unorganized sector in employing 67% people while. Various companies are opening training institutes to train interested ones in this sector. mechatronics (a combination of mechanical and industrial electronics). TTTI will provide both a high standard of education and training in automotive technology as well as employment opportunities. automobile weld and automobile paint. . the focus is more on the skilled employees and the need of human resource development has increased. Automobile in India is retaining around 10 million employees and is expected to employ more people in near future.Interested one in this sector has to specialize in automobile/mechanical engineering. Currently. The companies are looking for skilled and hard working people who can give their best to the organization.

legal services.3 billion in the year 2003 to US $ 17 billion in the year 2010. KPO market is expected to grow from US $ 1. technical support. business research. According to the National Association of Software and Services Companies (NASSCOM ). while BPO is about providing customer care services. KPO is about providing knowledge based services in the areas like market research.. financial research.Training and Development in KPO Sector KPO is Knowledge Processing Outsourcing. not to be confused with BPO. which is Business Processing Outsourcing. KPO sector is expected to grow at a compounded annual growth rate (CAGR) of 49.5% till 2010. etc. tele-sales etc. .

This sector requires behavioral training as well as training to handle stress because of odd working hours.000 employees only instead of 250. As the name itself implies. With the expected increase in number of employees. to fill the demand and supply gap training has now become an important tool like every other technical industry. . There is a constant need of well-planned training programs as the work profile requires understanding of market research objectives and methodologies.000 employees therefore. No matter how much qualified the person is he needs to be trained on processes. If a person is committed to deliver quality. ´knowledgeµ. Indian KPO sector will be able to reach 100. this sector requires high level of functional know-how as well as domain know-how. and is willing to learn with positive attitude then definitely KPO is the right place to work for him.But according to a UK based research firm. training has become the core of KPO industry as well.

Training Areas Brand Protection Contamination Control Drug Verification Supply Chain Visibility Recall Management Shrinkage Reductions Preferred Training Methods Some of the preferred training methods are: Web based training Class room training Workshops On-the-job training India Pharmaceutical market is valued at about US $8 billion and is expected to reach to US $12 billion by 2016. Indian pharmaceutical market is 2% of world·s pharmaceutical market. . In the last two years. 3900 new generic products have been launched because of which its market value has been increased to about US $355 million.Training and Development in Pharmaceutical Sector Growth in Pharmaceutical Sector This rapid growth has also increased the training need of the sector.

3 million jobs by 2016.Training and Development in IT/Software Development Industry The Indian IT sector is growing at a very fast pace and is expected to earn a revenue of US $87 billion by 2018. according to NASSCOM (National Association of Software and Service Companies) With this rapid expansion of IT sector and coming up of major players and new technologies like SAP. the need of human resource development has increased . In 2006. it has earned revenue of about US $40 billion with a growth rate of 30%. IT sector is expected to generate 2.

. It clearly indicates that the companies which have successfully implemented training programs have been able to deliver customer goals with effective results. Those companies with higher training investment had higher market capitalization. It shows that good training results in enhancement of individual performance. helps the organization in achieving its business goals. there is a direct link between training investment of the companies and the market capitalization. Training is a tool that can help in gaining competitive advantage in terms of human resource. which in turn.According to the recent review by Harvard Business Review.

Companies now kept aside 35% of revenue for training programs.With the growing investment by IT companies in the development of their employees many companies have now started their own learning centers. Companies are investing in both the technical training. as well as in managerial skills development. As an example. Sun has its own training department. . As an example. some of the major players like Tata Elexi and Accenture are allocating 7% and 3% respectively of the company·s overall revenue. Accenture has Internet based tool by the name of ´My Learningµ that offers access to its vast learning resources to its employees. which has always been an essential part in IT industry.

It is an agreement between two parties for specific business task.000 miles away. it is important to have good amount of business knowledge and required expertise. who is 10. . The BPO industry is growing at an annual growth rate of 14% and is expected to cross $310 billion by 2015. To deliver desired services to customer. Job seekers prefer BPO·s over other sectors because it is providing high paying jobs to graduates/undergraduates.Training and Development in BPO Industry BPO is Business Process Outsourcing.

which is why training need has increased more than ever before.neglected talent. Coming up of high profile BPOs Training has become a major tool to retain employees. BPO industry is expected to generate 1. and 6 million jobs by 2015.The various reasons behind the increasing training need in the BPO industry are: 1. . etc 3. inadequate know-how. High attrition rate in this sector reason being unsatisfied employee. 2.1 million jobs by 2010. monotonous work.

These companies try identifying the strengths and weaknesses and are emphasizing more on their personalities. With constant change in processes. techniques. The companies are now busy designing training programs for their employees.People working in BPO sector face the problem of night shift. organizations have to handle such challenges of meeting training needs. the sector is taking a lot of initiatives in conducting training for new joiners. problem-solving skills. is the development of the skills of middle management. job stress that results in demotivation. there is a constant need of updating. Therefore. . although. technologies. and leadership skills. etc. Various BPO·s have an elaborate training infrastructure that includes Computer-Based Training rooms. methods. Companies are now aligning business goals with training costs. and specially trained and qualified in-house trainers. But what more important is. Well designed training program with clear career path increases the job satisfaction among the young professionals and help them in becoming efficient and effective at the work place. training and developing the BPO employees to consistently deliver customer goals.

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