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What Is Emotional Intelligence?
We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through this all takes tact and cleverness - especially if we hope to succeed in life. This is where emotional intelligence becomes important. Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. Emotional intelligence also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively. People with high emotional intelligence are usually successful in most things they do. Why? Because they're the ones that others want on their team. When people with high EI send an email, it gets answered. When they need help, they get it. Because they make others feel good, they go through life much more easily than people who are easily angered or upset.
Major components of emotional intelligence: Knowing our own emotions Managing our own emotions, Motivating ourselves, Recognizing the emotions of others, and Handling relationships
Characteristics of Emotional Intelligence
Our emotional intelligence determines our potential for learning the practical skills based on the five elements: self-awareness, motivation, self-regulation, empathy, and adeptness in relationships.
1. Self-Awareness: People with high emotional intelligence are usually very self-aware.
They understand their emotions, and because of this, they don't let their feelings rule them. They're confident – because they trust their intuition and don't let their emotions get out of control.They're also willing to take an honest look at themselves. They know their strengths and weaknesses, and they work on these areas so they can perform better. Many people believe that this self-awareness is the most important part of emotional intelligence.
2. Self-Regulation: This is the ability to control emotions and impulses. People who selfregulate typically don't allow themselves to become too angry or jealous, and they don't make impulsive, careless decisions. They think before they act. Characteristics of selfregulation are thoughtfulness, comfort with change, integrity, and the ability to say no.
3. Motivation: People with a high degree of emotional intelligence are usually motivated.
They're willing to defer immediate results for long-term success. They're highly productive, love a challenge, and are very effective in whatever they do.
4. Empathy: This is perhaps the second-most important element of emotional intelligence.
Empathy is the ability to identify with and understand the wants, needs, and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships, listening, and relating to others. They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way.
5. Social Skills: It's usually easy to talk to and like people with good social skills, another
sign of high emotional intelligence. Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine. They can manage disputes, are excellent communicators, and are masters at building and maintaining relationships. As you've probably determined, emotional intelligence can be a key to success in your life – especially in your career. The ability to manage people and relationships is very important in all leaders, so developing and using your emotional intelligence can be a good way to show others the leader inside of you.
How to Improve Your Emotional Intelligence
The good news is that emotional intelligence CAN be taught and developed. Many books and tests are available to help you determine your current EI, and identify where you may need to do some work.
To develop emotional intelligence, individuals can follow the techniques given below: • • Take responsibility for your emotions. Instead of evaluating other people’s motives and actions, watch your own emotions and feelings. Identify your mood swings. Relax when there is a rush of emotions and get going when you are feeling low. Respect other’s feelings and try to incorporate their view point in decision making. Acknowledge your negative feelings and try to reduce them.
it can change your life. If you hurt someone's feelings.put the focus on them. What are your weaknesses? Are you willing to accept that you're not perfect and that you could work on some areas to make yourself a better person? Have the courage to look at yourself honestly . and you can be quietly confident about it. You can also use these tips: • Observe how you react to people. • Look at your work environment. Make use of persuasion rather than punishment to get the desired results. People are usually more willing to forgive and forget if you make an honest attempt to make things right. and be more open and accepting of their perspectives and needs. and don't worry too much about getting praise for yourself. you say that you know what you did. Do you rush to judgment before you know all of the facts? Do you stereotype? Look honestly at how you think and interact with other people. Develop organisational culture that supports learning. even when it's not their fault? The ability to stay calm and in control in difficult situations is highly valued . Do you become upset every time there's a delay or something doesn't happen the way you want? Do you blame others or become angry at them. How will they feel if you do this? Would you want that experience? If you must take the action. Give others a chance to shine . • Examine how your actions will affect others – before you take those actions. put yourself in their place. how can you help others deal with the effects? Case Study: Increasing Emotional Intelligence Four colleagues from Belgium (Delphine Nelis.in the business world and outside it. Keep your emotions under control when things go wrong.Always give clear explanations to people working with you. Moira Mikolajczak & Michel Hansenne) collaborated on an interesting intervention study. and it doesn't mean that you're shy or lack selfconfidence. They enlisted the . • Do a self-evaluation. Try to put yourself in their place. When you practice humility. If your decision will impact others. apologize directly – don't ignore what you did or avoid the person. Do you seek attention for your accomplishments? Humility can be a wonderful quality. • Examine how you react to stressful situations. • Take responsibility for your actions. Jordi Quoidbach.
In the authors' words: "The major finding of the study is that the training group (but not the control group) scored significantly higher on trait emotional intelligence after the training . respectively).5 hours each over 4 weeks with participants divided into two smaller groups (10 and 9 participants." "Taken together. 3) understanding and analyzing emotions. Participants also completed a daily dairy of emotional experience that they analyzed in light of the theory explained in class as part of their learning. emotion identification and emotional understanding. Emotional intelligence has more practical and really profound impact in a person that learns it and practices. our results suggest that some emotional abilities and habits may be effectively improved. role plays. . During the program. 2) emotional facilitation of thinking. 3 men) who simply completed the questionnaires. 4) reflective regulation of emotion. and 2) Control group (15 women. the training led to a significant improvement in emotion identification and emotion management (self and others' emotions) .participation of 37 psychology students (average age 20. appraisal and expression of emotion. 2) at the end of the 4th session for the training group. and 3) 6 months later (posttraining follow-up). with an emphasis on: 1) perception. even using a relative short training". . few people recognized its real importance. and assigned them randomly to one of two conditions: 1) Training group (15 men. . . These sessions were based on short lectures. 4 women) who received a 4-week program designed to increase their EI (and they completed a battery of questionnaires). Results There were no differences between groups prior to Session 1 on any of the measures. Since child we were told that successful people had special talents and skills and that they worked really hard to achieve their goals.5 years). . The training was based on Mayer and Salovey's model of EI. . discussions and readings. Advantages of emotional intelligence What we need first to understand is that emotional intelligence has been used for hundreds or even thousands of years but we were not aware of it or it wasnt defined. however their results are interesting and provocative nonetheless. particular emphasis was placed on techniques to enhance emotional regulation and emotional understanding. The EI training intervention consisted of 4 sessions of 2. The questionnaire package was administered 3 times: 1) prior to the 1st session. The questionnaires included measures of emotion regulation. . regulation of others' emotions. A major finding of this study is that all positive changes remain significant 6 months after the intervention . The authors also acknowledge a number of significant limitations in their study.
control them and use them in the more beneficial way for you. . impulses and drives” HOW ARE OUR EMOTIONS CONNECTED WITH OUR BRAIN? • • • • • Eyes that open wide in amazement A tightening of the forehead that accompanies intense anger. inspire and feel other peoples emotions. which governs feelings. they are often times written into our faces. We all have some things in common and some differences. One of the advantages of emotional intelligence is that you will learn how to deal in difficult situations then taking the decision that will benefit both parts. say and do incongruent and damaging things and can hurt relationships and partners for years to come.Emotional intelligence makes you understand and perceive your own emotions. thus making easy to resolve a conflict and not expand on it. Therefore we need to use it and challenge it everyday in your life . If you can learn to perceive other peoples emotions and control yours. Indeed most of emotions are associated with very distinctive facial expressions. Also Emotional Intelligence make you influence. “Emotional Intelligence is born largely in the neurotransmitters of the brain’s limbic system. People who cant control their emotions.this is what is called as BRAIN POWER • • If we don't use our brain. you are in advantage. BRAIN POWER : Do you often hear people saying that their memories are becoming worse and worse as they grow up? How do you feel about this problem? Is it really that our memories are deteriorating? Is there anything we can do to treat this problem? Every one of us has the ability to recall our brain and the potential to stretch our mind . More air in means more oxygen in the blood and therefore in the brain. Breath through your nose and you'll notice that you use your diaphragm more. our brain is going to get rusty . Emotions takes place the way your brain reacts to situations. Whatever the emotions we are experiencing. Ways to Better Brainpower Breath deep.
What could you learn in that time? Learn a language. See Chapter 25 for tips on how to develop your intuition. Use dead time. Concentration and clear thinking are more or less automatic once you remove distractions. and that will become a habit. Sit up straight. Use the power of habit. It is one of the best brain exercises. and then be more resourceful effortlessly from that point on. It is a way to exercise your creativity and analytical ability. poetry. this becomes easier. Learning a new language has been shown to halt the agerelated decline in brain function. Several deep breaths can also help to relax you. You can develop many good thinking habits with some effort. Redesign everything you see for a while. which is conducive to clearer thinking. peanuts and dairy products. It is a way to clarify your thinking. Driving time. Just use a problem solving technique for several weeks and it will become a habit. and your thinking becomes more powerful. . idea-journals. you can start to use this time to listen to books-on-tape. clear your mind. Good thinking habits. Posture affects your thinking process. Einstein and others have relied heavily on their intuitive hunches. They cause digestive problems and brain fog in some people. just bring your attention back to your breath. Prove it to yourself by doing math in your head while slouching. Mindfulness exercises. It is a way to tell your memory what is important. note-taking and story-writing are all ways to use writing to boost your brain power. keeping your mouth closed and looking forward or slightly upwards. so you'll recall things more easily in the future. Write. time spent in waiting rooms. whereas in Spanish we have fear). A simple meditation you can do right now is just closing your eyes and paying attention to your breath. It also introduces your mind to new concepts and new ways of looking at things (in English we are afraid.drawing air deeper into your lungs. You'll notice that it's easier to think with the latter posture. You may spend 200 hours a year in your car. Writing is good for your mind in a number of ways. Develop your intuition. This might mean making a phone call you need to make. With a tape player and a trip to a public library. or putting things on a list so you can forget them for now. Five or ten minutes of this will usually relax you. deal with them. These can include wheat. With practice. Learn to stop and watch your busy mind. Watch yourself to see if you have a problem with any of these. Tensing up your muscles and then relaxing them to start may help. looking at the floor and letting your mouth hang open. Diaries. When your mind wanders. and leave you more ready for any mental task. corn. As you notice things that are subtly bothering you. This is time that is otherwise wasted or just under-utilized. Meditate. Avoid foods that cause subtle allergies. Then do the mental math while sitting up straight. Intuition can be an important part of brainpower. or even time spent raking your yard can be included in this.
when you are actively engaged in an activity that you enjoy. Talk. that was really creative. which isn't surprising. shows that cognitive function is improved immediately after just ten minutes of aerobic exercise. Also. short naps in the afternoon seem to work well to recharge the brain for some people. Sigh. Recent research. When you have a good idea. See Chapter 24 for tips on developing your creativity. You get to learn a lot more in less time. Learn more efficiently. Talking is only good for the brain if you are actually exercising it. Raw computation can be done by computers now. Speed reading. so there will be more beginnings and endings to your studies (Things learned at the beginning or ending of a class or session are remembered better). Talking to and getting advice from characters in your mind can be a great way to access the information in your subconscious mind. to create anticipation and curiosity. make a note of it. Cluttered rooms and offices can contribute to cluttered thinking. Tell yourself. If you need a brain recharge. of course. Do something you enjoy. Anything that affects physical health in a positive way probably helps the brain too. When you decide to learn something. For this. This is a way to both lower stress and rev up your brain. Try explaining something that you don't understand very well to a friend. you worry less about things and you start to think better. Organize a space for mental work. "Hey. you might want to walk up and down the stairs a few times. Think of a new use for . Contrary to what many believe. and take a deep breath before you start on a tough mental job. Make a note of your successes. but humans provide the creative thought that shapes our world. Watching TV doesn't count.the quality seems to be more important than the quantity. Plan some distraction-free time for brainstorming. Whether it is playing Scrabble or building birdhouses. and you'll become smarter. though. Adjust your beliefs. affirmations may work." when you do something creative. The key is to do something active.Sleep better. Gather the evidence for your own intelligence and you'll start to experience more of it. Exercise. Long term exercise can boost brainpower. Brain exercises. and it is definitely a good brain exercise. and you'll notice that the process of explaining will help you clarify your understanding. As long as you get a certain amount of sleep . Develop your creativity. though. Creativity gives power to your thinking. Do math in your mind while driving.probably a minimum of five hours . your comprehension of material often goes up when you learn to speed-read. Imagine a conversation with a person who has a lot of knowledge in the area you want advice in. Use techniques for clear thinking. but even better is evidence. Take short breaks. Believe you are smarter. Leave each "learning session" with a question or two in mind. take notes from the start. stretch. Imaginary friends.
though. Stimulating the brain causes measurable changes in the structure of the brain. Have you ever noticed how it is easier to rhyme when you sing than when you just speak or write? This is because the right brain is better at pattern recognition. Laughter also tends to leave you more open to new ideas and thoughts. In fact. not what they say. Watch yourself. Debate can be a valuable thing. Walk. When you know yourself better. Do what they do. and even halt the decline of mental function that often comes with age. Successful people often don't really understand why they are successful. If you doubt the distinction between the hemispheres of the brain. the mind closes a little. . Learn new things. Try it. lateral thinking puzzles. New connections are made and new brain cells are grown. intelligent. and even good riddles are a great way to get brain exercise. Or you can at least take it into account. Self awareness. you invest our ego into it.everything you see. Model others. and a twenty minute walk can be a great way to solve problems. The release of endorphins caused by laughter lowers stress levels. This taps into and exercises your right brain. Crossword puzzles. and you dig it deeper with each argument. It can also be done with little time investment if you use books-on-tapes while driving. and think what they think. This is not conducive to the easy acceptance and use of new information. you put your mind in a rut. Avoid unnecessary arguments. This is not a recipe for better thinking. especially when it is just to "win" the argument. but when the ego takes over. Sing. Exercise has been shown to benefit the brain. Play. In other words. which is good for long term brain health. This may not seem important to brain power. if you are short on time. and walking is one of the best exercises for many. By doing this brain exercise regularly you can train yourself to tap into the power of the right brain. When you defend a position too vigorously. Be careful about taking their advice. This is another way to exercise the brain. look at how stutterers can stop stuttering as soon as they start singing. or very productive. It is low impact. but it is. Do what they do. You can work on them while waiting for a dentist appointment. This is a key principle of neuro-linguistic programming. Do puzzles. When you are alone in your car. Laugh. especially as you explain things or argue. Intellectual play. Find others that are creative. Regular use of the brain has been shown to generate new neuronal growth. you can avoid the usual effects of ego and emotion in your seemingly "rational" thinking. or on the bus. as well as any playing that involves hand-eye coordination stimulates the brain. try singing about something you are working on. and the rhythmic nature of it seems to put you in a state that is very conducive to clear thinking. carry a tape recorder with you to take notes. This will make you a more effective problem-solver.
12 x 49 was always (12 x 50) 12. In general. Motivation is as important to mental tasks as it is to any other. is most conducive to good thinking. You can use many of the brain boosters here and get immediate results. but not uncomfortable. Make a brainpower plan. but they are selling these shortcuts on latenight TV now. even if it is only in your own mind. You can start with those in Chapter 8. I didn't get any credit for my personal algorithms then. It takes about twenty to thirty days of repetition to establish new habits. Ask questions.Motivate yourself. Many people have noted that they think better at certain temperatures. Try experimenting on yourself to see what temperature works best for you.D. Education in any area seems to make the brain stronger. be sure you plan to use that new problem solving technique. because they work. but it is creating new habits that will give you the most brainpower. not to mention the rest of the body. Just get in the habit of asking questions often. or eat those new brain foods for at least three weeks. Learn a few stress reduction techniques if you get stressed out often. Why are taller buildings better? what is the purpose of curbs? Ask anything that comes to mind. Definition of intelligence Intelligence is: • • • a ubiquitous individual difference a hypothetical construct reflected in a variety of behaviors which demonstrate a cognitive capacity for: o thinking and reasoning o learning and adapting Intelligence Quotient: . by the way). Scientists have known for a while that the less educated get alzheimer's more frequently. From the time I was ten years old. and ponder the possible answers. or read a good book on them. You can find your own easier ways to do mental math or other mental tasks. form the George Washington University School of Medicine and Health Services. Learn a few simple techniques for self motivation. It's easier to figure in your head this way (588. many psychologists will tell you. Neuropsychiastrist Richard Restak. This means that when you create your plan for better brainpower.. sums up the research thus: "Stress causes brain damage. M. Use systems. Get educated. Avoid too much stress." Long term stress has repeated been shown to hurt the brain. Temperature. it seems that being slightly cool. This is a great way to keep your brain in shape.
Further an IQ test does not measure things like life experience. IQ is the acronym for intelligent quotient. even artificial ones such as computers (although their "brain" is not based on neurons). the weight/size of a single unit and the total number of processing units (expressed as mass). as it would later be called." Intelligence or cognitive capacity is better denoted by the word "sapience" and not "sentience. such as solving verbal and mathematical problems. wisdom. though it has occasionally been used as such. In fact. combined with its design (myelin coating and specialized areas and so on) and programming. He constructed the IQ test. and an IQ test would not be an adequate measurement of intelligence. the IQ test is commonly based on some model of the Stanford Binet Intelligence scale. logical ability. in the late 1970s.IQ scores reflect general capacity for performing intellectual tasks. Definition The sentience quotient (SQ) of an individual is a measure of the efficiency of an individual brain.") The potential and total processing capacity of a brain. lays the foundations of the brain level of the individual. This is a non-standard usage of the word "sentience" which in standard usage relates to an individual organism's capacity to perceive the world subjectively (The word "sentience" is derived from the Latin "sentire" meaning "to feel" and is closely related to the word "sentiment. SENTIENCE QUOTIENT : The sentience quotient concept was introduced by Robert A. The first of these was developed by French psychologist Alfred Binet in 1905. and is defined as: . but in all organisms. and refers to a score given for several standardized intelligence tests. and language understanding. Today. It defines sentience as the relationship between the information processing rate (bit/s) of each individual processing unit (neuron). not its relative intelligence. Not all intelligence can be measured by an IQ test. Not just in humans. So it is not a predictor of a person’s quality or worth. primarily. Freitas Jr. based on the amount of neurons and the processing rate and mass of a single one. or personal qualities like being a good friend or a devoted spouse. Thus a person who is speaking English as a second language might score poorly on the language comprehension aspects of a test. an IQ test measures mathematical and spatial reasoning. to determine which children might need additional help in scholarly pursuits.
Following this idea. Using Planck's constant as a by-law. Emotional Intelligence different from Intelligence Quotient Emotional Intelligence is totally separate from IQ in that it was not Intelligence in the normal sense that we have come to know over the years and that it seems that Emotional Intelligence is very important to success in life. It's presumed that such a disparity would render useful communication all but impossible. The equation is measured as the "relationship between the information processing rate (bit/s) of each individual processing unit (neuron). The lower (astrophysical) limit of SQ is approximately −70. the weight/size of a single unit and the total number of processing units (expressed as mass). The concept does not principally deal with intelligence as a flexible unit. reaction time and sensory perception are considered when tallying the Sentience Quotient for human beings. .10 orders of magnitude beyond human beings. the most advanced "alien" intelligence could have a SQ of +50.where I is the information processing rate (bits/s) and M is the mass of the brain (kg). while the upper (quantum) limit is about 50. -Silicon-based super-civilizations could theoretically have an SQ of +23 . -Dogs have an SQ of +4 -The Cray I supercomputer has an SQ of+9. Sentience Quotient • Sentience Quotient is a measuring instrument that seeks to determine the degree to which an organism can understand it's environment. rather. humans have a Sentience Quotient (SQ) of +13. it involves the limitations of one's computational network (brain)." Physiological concepts such as myelin friction. Some comparative examples of SQ (measured against our human brain) are as follows: -Plants have an SQ of -2.
great music. if he can’t relate to anyone in the organisation and can’t manage himself and others working with him effectively. On the other hand there are people that have not invented or do not have great knowledge on anything or they might even be slow. Psychologists have found that the Emotional intelligence or EQ is a major factor or even more important factor than IQ. special skills but the truth is that a huge factor is working with emotional intelligence. thinking out of the box. that is wrong the IQ doesnt mean anything when it comes to success. Conflict Management Using Emotional Intelligence Lack of emotional intelligence is one the leading cause of conflict. That is the case of many politicians and business entrepreneurs. There are countless of very intelligence people and even geniuses that invented great things. At the root of all conflict is a lack of sensitivity on the part of one or both parties. Many employees today are familiar with work place stress and work place conflict. Researchers in EI express the view that a lack of emotional intelligence is one of the leading causes of conflict in our society. “People with better motivation and social skills basically make better managers”. but they have a high emotional intelligence and they persist to achieve they goals.EQ was the Emotional Quotient that is the measure of one EQ (as IQ is for Intelligence). A person with an IQ level of 180 is not worth it. Sensitivity is directly related to one's emotional intelligence. It is is difficult to argue with this logic. You can’t improve what you can’t measure. most people that have achieved great success doest not have a great IQ or special talent. Emotional intelligence is the ability to perceive and recognize ones emotions and other peoples emotions. It make sound simple but the results are big. We are used to know that IQ measures our Intelligent Quotient and that determines how intelligent we are and capable of achieving success. so the fact that the factors have been identified and are now measurable means you can tell what someone’s EQ level is and work on its improvement. If you're . It is increasingly recognised that IQ may account for about 20 per cent of an individual’s success in life. the result is great financial success and recognized by many.“Emotional Intelligence the more chance of being really good at your job and moving up the organization”. some call it persistence. However. For example there has been great minds and inventors that were never famous or that never earned much money although they were very intelligent (IQ). The remaining 80 per cent depends largely on his emotional intelligence. but never achieved success the way we perceive it.
Conflict is an issue that must be taken seriously by company leaders and upper management. Take the time to try to discuss the root cause of the problem. there have been days where you dreaded going to work. this will weaken the morale of the department. and remaining rational. . This is where sensitivity comes into play. or even worse. If managers or co-workers are allowed to operate with an arrogant attitude. but you may not be aware of it. Dealing with co-workers is relatively simple. emotional intelligence can greatly alleviate conflict when it is used. But if you refuse to sit down and talk with them. Showing your emotions to those who are bothering you is like bleeding and falling into the water with a shark. Once you find the root of the problem. you will give them exactly what they want. the first thing you should do is remain calm and reason with the person you're conflicting with. you can find a solution. but dealing with managers can be a lot harder. It can mean the difference between a successful company and one that will never be. you will make better decisions. The first step in using EI to handle work place conflict is to avoid becoming upset at all costs. you can come up with a solution that works for both of you. and eventually this will lead to a decline in company performance and sales. There is a possibility that you may be inadvertently doing something that upsets the other party. it may also come from managers as well. and things will become worse. By staying calm. Retaining Competitive Edge Conflict causes companies to lose their competitive edge. but don't show it to the people you're having problems with.like many people. By taking the time to get to the root of the problem. a difficult boss. When you encounter conflict. you will never get to the root of the problem. whether in your personal life or your professional one. as you knew you would have to deal with a difficult co-worker. Regardless. One of the biggest things that people will encounter in their place of work is an arrogant or intimidating attitude. While this problem may sometimes come from co-workers. You can be upset.
functioning toward the greater good of the organization. managers must be skilled when it comes to handling this conflict quickly and efficiently.Conflict is best thought of as being like a cancer. and everything that goes on in it. and being able to manage conflict among all of them is formidable. Resolving Conflict Managers must be vigilant in resolving conflict. if managers are employed who are incompetent. an emphasis must be placed on hiring superior managers. Emotional Intelligence at work : Emotions play a vital role in many aspects of leadership. managers are more important in my opinion than employees. or who do not have a great deal of emotional intelligence themselves. They are the pathway to more effective decision-making. resilience in the face of stress. then their departments will suffer. Its important to understand that emotional intelligence is the vital ability that you have to develop if you want to solve personal. However. it is not necessary for company leaders to pay attention to every single employee that works in their organization. like bees. If a company is comprised of emotionally intelligent managers who are able to inspire their teams and reduce or eliminate conflict. Conflict among employees is a reality. An effective manager will be able to mitigate problems long before they have a larger impact on the company. However. the person’s success at work is 80% dependent on emotional intelligence. and employees who don't change their ways can be terminated. The typical big business has at least 500 employees. Instead. According to a number of researches. However. When it comes to using EI to resolve conflict within organizations. as well as enhanced creativity. business and social issues in a more effective way. then this company will be very successful over the long term. that are outside . Yes. It starts off small and slow but eventually grows larger and more rapid. Emotional intelligence (EQ) is a concept that captures a broad collection of individual skills and dispositions. there is no way around this and companies must be prepared for it. I know this is a lot easier than it sounds. Teams must work together harmoniously. stronger interpersonal relationships. Each manager must be responsible for their department. most often referred to as soft skills or inter and intra-personal skills. These problems must be eliminated before they are allowed to have an effect on the entire company. mangers who are versed in emotional intelligence and who are able to use this within their departments.
we usually leave feeling more hopeful and optimistic. who are really good listeners. and they know when to trust their intuition. No matter what kind of situation we're in. and they're also able to sense the emotional needs of others. and they know when to use it to improve their performance. There has also been significantly lower staff turnover among the group chosen for their emotional intelligence. They take criticism well. Instead. problems and how they react to them. The benefits of high Emotional Intelligence have been well catalogued. there could be many external reasons but the main ability in a very successful leader is to recognize his followers emotions. why does a leader is followed by the masses. From HR perspective. either at work or in our personal lives. We probably also know people who are masters at managing their emotions. or technical and professional skills. or EI. these are insufficient to explain the differences between high and mediocre achievers. however. Emotional Intelligence accounts for more than 85% of exceptional achievement. For example. They're caring and considerate. they have the ability to look at a problem and calmly find a solution. they're usually willing to look at themselves honestly. Regardless of their strengths. they always seem to know just what to say and how to say it . High performers show emotional intelligence as task complexity increases.the traditional areas of specific knowledge. They know themselves very well. . and what can you do to improve yours? The best leaders have found effective ways to handle their own and others emotions. on average. Think about it.so that we're not offended or upset. Although measuring EQ is a challenging task. They're excellent decision makers. and even if we don't find a solution to our problem. this information could significantly increase the effectiveness of HR activities. general intelligence. Understanding the powerful role emotions play in the workplace sets great leaders apart from the rest. Would you like to be more like this? As more and more people accept that emotional intelligence is just as important to professional success as technical ability. one large cosmetics company recently revised their hiring process for salespeople to choose candidates based on emotional intelligence. $91. So. The result? Salespeople hired with the new system have sold. They don't get angry in stressful situations.000 more than salespeople selected under the old system. Having and developing high emotional Intelligence is therefore also key in the area of leadership. organizations are increasingly using EI when they hire and promote. emotional intelligence is a significant factor that is potentially useful in understanding and predicting employees’ individual performance at work. We probably all know people. what exactly is emotional intelligence. Also leaders emotional resonance sets the tone in the group effecting the outlook of all those around him. While technical skills can be necessary for productivity. People like this have a high degree of emotional intelligence.
a boss and more. you can develop it and learn it. As we know. In business you have to deal with social teams. . but if you completely deny his opinion or just shut him up. sometimes very little things will cause team conflicts that will delay a project because no one can agree. he will most likely feel hurt of his proud and start a big discussion on the different opinions. you will control the flow and take the right decisions without falling in to conflict. The more self aware you are the more you control you actions and is no different in business. react and take improper decisions. The great news if you have a business. how can we use emotional intelligence in business. The best way to be effective in taking quick and effective decisions is to use our emotional intelligence. Now. Role of emotional intelligence in business Many organizations are recognizing the important role of emotional intelligence in business. In business we have to deal with pressure and conflicts constantly. if we lack of self awareness we are going to get angry. is that you can learn emotional intelligence or you can give a course to your team or employees.improving their ability to achieve what they need to achieve. 99% of the conflicts are home are for misunderstandings and lack of care from others emotions and feelings. For example.You can improve your EQ (Emotional Quotient) through training. they just have a very sharp emotional intelligence that help them deal with people every day and take very good decisions. when people start to understand their partner emotions on different situations they can make agreements and have a more happier life. they dont have better IQs or more talents. but if we can deal with pressure and look inside us and understand the different opinions that your team is sharing and what are their emotions. it has been proven that most successful people in business are not much different than anybody else. Emotional intelligence in relationships with partners and in the family can make your life so much better. friends. influence and understand other peoples emotions. Emotional Intelligence is the ability to understand ones emotions and inspire. What happens is that somebody might disagree with you. if can explain your reasons correctly you will be ok. that is great news. We are born with EI but its not a talent that just a few have. leaders. You can improve your Organizations EQ through training also . high profile people.
Our awareness of others' feelings.However if you explain your decision and you try to understand him and explain why you think his opinion is not completely accurate or how you can take some of his points and integrate them in the project. and standard personality traits combined. you will have more success and deal with differences . and concerns. Social Competencies—Competencies that Determine How We Handle Relationships Intuition & Empathy. This competency is important in the workplace for the following reasons. cognitive ability. needs. This competency is important in the workplace for the following reasons. o o o o Understanding others: an intuitive sense of others' feelings and perspectives. Our adeptness at inducing desirable responses in others. recognize. and master their strengths Leveraging diversity: cultivating opportunities through diverse people Political Acumen and Social Skills. A. and meet customers' needs People development: ability to sense what others need in order to grow. develop. EQ Competencies that Correlate to Workplace Success The following outlines a set of five emotional intelligence competencies that have proven to contribute more to workplace achievement than technical skills. and showing an active interest in their concerns and interests Customer service orientation: the ability to anticipate. o o o o o o Influencing: using effective tactics and techniques for persuasion and desired results Communication: sending clear and convincing messages that are understood by others Leadership: inspiring and guiding groups of people Change catalyst: initiating and/or managing change in the workplace Conflict resolution: negotiating and resolving disagreements with people Building bonds: nurturing instrumental relationships for business success .
and resources. and new information Self Expectations and Motivation Emotional tendencies that guide or facilitate reaching goals. Knowing one's internal states. This competency is important in the workplace for the following reasons. Managing one's internal states. approaches. preferences. impulses. This competency is important in the workplace for the following reasons. o o o o Self-control: managing disruptive emotions and impulses Trustworthiness: maintaining standards of honesty and integrity Conscientiousness: taking responsibility and being accountable for personal performance Adaptability: flexibility in handling change * Innovation: being comfortable with an openness to novel ideas. This competency is important in the workplace for the following reasons. o o o o Achievement drive: striving to improve or meet a standard of excellence we impose on ourselves Commitment: aligning with the goals of the group or organization Initiative: readiness to act on opportunities without having to be told Optimism: persistence in pursuing goals despite obstacles and setbacks . Personal Competencies—Competencies that Determine How We Manage Ourselves Self Awareness. o o o Emotional awareness: recognizing one's emotions and their effects and impact on those around us Accurate self-assessment: knowing one's strengths and limits Self-confidence: sureness about one's self-worth and capabilities Self Regulation. and intuitions. resources.o o Collaboration and cooperation: working with coworkers and business partners toward shared goals Team capabilities: creating group synergy in pursuing collective goals B.
being able to effectively manage conflict. others are negative. and inspiring each other to operate at a higher level. One reason for this is because we live in a day and age where more corporations are downsizing in order to compete on the international playing field. once one of the most powerful manufacturing countries in the world.Some argue that EQ is more important in the work place than IQ. In the past. there are constant interactions which are occurring among the people who work there. few corporations take the time to measure one's emotional intelligence. companies and educational institutions paid an undue amount of attention to one's IQ. as well as lower managers and employees. listening to the issues that are expressed by other parties. While some of these interactions are positive. The United States. they must be effective in working with and managing the employees. is now being transformed in an economy that is service based. While IQ is important to some extent. Effective management has become a critical issue in the 21st century. or their general intelligence quotient. Relationships must be maintained between upper managers and lower managers. There are a number of skills which have become crucial for the work place. and what this means is that interpersonal relationships must be emphasized above all else. If they are managers. . In the work place. EI is equal or greater in importance to IQ simply because people who work for organizations must be expected to get along with the people they work with. Critical 21st Century Work Place Skills Some of the skills that managers and employees will need to thrive in the current environment includes communicating with each other and discussing topics openly.
and do not have a basic understanding of human psychology. not IQ. the good news is that it can be developed. emotional intelligence is directly connected to one's ability to do all the things listed above in this paragraph. Why is it that some of the greatest (and most infamous) leaders in history have all been people who were able to tap into the emotions of their followers? The answer is that these individuals were blessed with a high EQ. Cold hard analytical logic has its place. However. Some critics have attacked the concept of EQ. but it should never be emphasized over the emotional aspect of human interactions. even if you don't have it naturally. It is EQ. . that is most important. saying that "it doesn't exist or that it is not relevant in our society. As you can imagine. which today and always is inevitable.Equally important is an organization's ability to deal with and handle change. It is also crucial for organizations to be able to share and work towards goals." This people are clearly wrong. than EQ makes perfect sense. If you can understand the fact that humans tend to be emotional.