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220-701

220-701

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Published by: Christopher Milton on Feb 14, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case. C. Helpprevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam C. HTTPS D. FTP Answer: B

QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

QUESTION NO: 6

Answer: C,D

QUESTION NO: 7 Which of the following connector types is used with twisted pair cable? A. T-Connector B. BNC C. RJ-45 D. LC Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed. E. New drivers have been released and need to be installed.

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Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

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Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D

QUESTION NO: 9

Answer: D

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 10

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A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

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CompTIA 220-701: Practice Exam A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A

QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs B. dxdiag C. tracert D. ipconfig E. ping Answer: C,E

QUESTION NO: 13

Answer: D

QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port "Pass Any Exam. Any Time." - www.actualtests.com 5

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A. Space reserved by the drive manufacturer for firmware. B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

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A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

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0. Which of the following is an appropriate response to the users concerns? A.255. What did you download recently that caused the problem? B. and will try to have your computer working again as quickly as possible so that you can finish your report. Laser printer Answer: A QUESTION NO: 17 A user reports that their computer suddenly will not boot. I do not understand why you are upset. 255.255. If the paper was so important to you.0 C. they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day.actualtests.www. you should have created a backup copy so you could finish it on another computer. 255. 255.0.1 B." .0 Answer: C QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. 224.255. C.com Ac tua lTe sts . Which of the following would the technician use? A. I am sure your professor will understand and you will be able to turn in the paper tomorrow. A Trojan may have infected the OS or worked its way into the MBR. Any Time. Thermal printer C. Inkjet printer D.0. Impact printer B. "Pass Any Exam.co m 6 . When the technician arrives. I understand your concern. D.0 D.0.0.

D. Which of the following safety measures should the technician take? A. MIDI devices E. C.co m 7 . NIC F. A greater number of dynamic disks or disks larger than 1 TB can be supported.B.com Ac QUESTION NO: 20 tua Answer: C lTe sts . USB Answer: A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE). Wear anti-static wrist straps to prevent ESD in the new monitors. More than 4GB of RAM. A new anti-virus protection scheme called Data Execution Prevention is supported. Express Card/54 C." . eSATA B. Answer: D QUESTION NO: 21 "Pass Any Exam. Multiple applications running in 16-bit compatibility mode are supported. Wear a back brace when lifting and carrying the CRTs to the storage room. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. in some cases up to 128GB of RAM can be supported. PS/2 peripherals D. C.www. A technician is replacing fifteen 21 CRTs with 19 LCDs. B. A. Any Time.actualtests. The storage room is on the other side of the building.F QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. B.

USB B. Press the F6 Key Answer: D QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Any Time. D. Answer: B QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A. VGA. Answer: C QUESTION NO: 23 A. format the partition. C. and install the operating system. Press the F3 Key C. Which of the following will the technician MOST likely have to do to start the installation? A. PS/2. Install the operating system. D. Clean the drive with compressed air and continue to use it. DB25. install device drivers. DB9. DB9. Install the operating system. Which of the following should the technician do? A. and install the operating system. B.ROM? lTe sts . Format a partition. install device drivers. Apply more thermal compound and reseat the drive. Install a larger fan near the hard drive to cool the system.actualtests. USB "Pass Any Exam. C. PS/2. and create a partition. Press the F2 Key D. B. Create a partition. and install device drivers. create a partition.CompTIA 220-701: Practice Exam A technician is installing Windows XP on a system that has a SATA HDD.com Ac tua Which of the following BEST describes the initial process of setting up a new operating system from a CD.co m 8 . PS/2 C.www. Press the F8 Key B. Remove and replace the drive." .

Ask the customer permission to put them on hold and politely ask the co-worker to talk later. DB25.com Ac tua lTe A. PS/2. Up to 16GB B. Put the customer on hold just for a few minutes and join the conversation. the previous refresh rate and the new refresh rate applied.actualtests." . Up to 2048GB sts Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? . VGA Answer: A QUESTION NO: 25 While a technician is responding to a customers call. D.www. the method that was used to access the display properties to change the refresh rate. C. Up to 32GB C. QUESTION NO: 26 Answer: D QUESTION NO: 27 The BEST information to document when changing the refresh rate on the display is to include: A. D. all the refresh rates that were tested.CompTIA 220-701: Practice Exam D. B. Answer: A QUESTION NO: 28 "Pass Any Exam. a co-worker keeps insisting on telling the technician about their weekend. Ask the customer permission to put them on hold and listen politely to the co-workers stories. Which of the following is the BEST course of action? A. B. Up to 1024GB D. C. the color resolution the user requested as well as the refresh rate. Forward the customer to another technician and join the conversation.co m Answer: D 9 . Any Time.

www. Remote Desktop D. Insufficient memory for the OS. B. The boot order in the BIOS B. Any Time. the technician has a discussion with the customer and reviews some examples of their print jobs. D.co m 10 .com Ac tua A customer reports that the laser printer produces poor quality printouts. Replace the fuser. Basic Disk Partitions C. Which of the following should the technician do NEXT? lTe sts . If the BIOS is current Answer: A QUESTION NO: 30 A. If Plug and Play is enabled C. B. If the computer is in Safe Mode D. The processor is improperly seated due to bent pins. Which of the following should the technician check? A. C. Having arrived onsite. Simple File Sharing B. "Pass Any Exam.actualtests." . Joining a domain Answer: D QUESTION NO: 29 A technician receives a boot error message OS not found. Change the paper.CompTIA 220-701: Practice Exam Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Clean the toner cartridge. Answer: D QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A. Print a test page.

D. Which of the following standards of wireless card did the technician install? sts . 802. The airflow is blocked.actualtests. 802.11q lTe A technician has added a wireless network interface card (NIC) to a laptop. C.co m 11 . Print a test page. Any Time." . Which of the following is the correct path to change the language settings? A. D.com Ac tua A. Cycle theprinters power. Control Panel> Accessibility Options> General B. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 33 Answer: A QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A.11g B. Perform a self-test page. the technician successfully tests for speeds of up to 54 Mbps. When connecting the laptop to a wireless network. 802.11x C.CompTIA 220-701: Practice Exam C. Answer: C QUESTION NO: 32 A technician converts several existing Windows XP Professional laptops from English to the German language. 802. Reboot the computer. Control Panel> Regional and Language Options> Regional Options> Customize D.11b D. Excessive internal display brightness is set. Answer: C "Pass Any Exam. Control Panel> Regional and Language Options> Regional Options C.www. B.

Change to a lower resolution. B. Configure the Display Settings in Device Manager.B. D. Which of the following should the technician recommend that the user do FIRST? "Pass Any Exam. E.www. Pause printing F. Configure the Display Settings on the monitor. 18 inches (45cm) Answer: D Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).C QUESTION NO: 38 A user has a network laser printer that is printing constantly.co m ." . 24 inches (60cm) D. A. Answer: A. The user has tried power cycling the printer. Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A. Print a test page. Spoolprint jobs and start print jobs immediately.actualtests. C.CompTIA 220-701: Practice Exam QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. C. Have the userdemagnetize and restart the monitor. B.com 12 Ac tua QUESTION NO: 37 lTe sts . 22 inches (55cm) C. Specify a separator page. Any Time. D. Delete ports. Which of the following would be MOST likely to fix the problem? A. 16 inches (40cm) B. Set printing defaults.

Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Any Time. Access the print queue and pause all print jobs.CompTIA 220-701: Practice Exam A. Purchase a new USB cable. Smart card reader C. C. Answer: C QUESTION NO: 39 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). Which of the following would be an appropriate method for dealing with this situation? "Pass Any Exam. E.D QUESTION NO: 40 A. B. Reboot the computer.co m 13 . Restart the spooler service. Hand recognition software B. Answer: C. Use NTFS security to secure the data files. D. Add multiple users in the Control Panel User Account applet. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. C.www. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. Biometric fingerprint reader D. B. Use the Security Center Control Panel Applet to secure resources on the shared system. D.com Ac tua Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? lTe sts . A.actualtests." .

RAM "Pass Any Exam.CompTIA 220-701: Practice Exam A.com 14 Ac A. Inform the customer that the technician is only trying to help. C. Thermal C. Any Time. Which of the following should be checked FIRST? lTe sts . Fuser assembly C. CPU seating tua A technician is working on a workstation that shuts down after extended periods of operation. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Pickup roller assembly B. Hard drive D. A. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. B. Impact D.www.actualtests.co m . Vents for blockage B. Hyperthreading settings C. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Allow the customer to continue uninterrupted and remain silent until a response is requested. D. Ink dispersion Answer: A QUESTION NO: 43 Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO)." . Laser B. Ribbon cable seating D.

C. Any Time. Athlon C.com Ac tua A. Replace the side panels with mesh wires. Install a liquid cooling solution.www. Control Panel > Network Connections > Tools > Drivers C. Corona wire Answer: C. My Network Places > Tools > Drivers > Update Driver lTe sts Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? . D. Remove unneeded fans.co m Answer: B 15 . Device Manager > Network adapters > Properties > Driver tab D. Itanium B. Which of the following types of CPU can be used with this motherboard? A. Answer: C QUESTION NO: 48 "Pass Any Exam." . Xeon QUESTION NO: 46 Answer: C QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A.D QUESTION NO: 45 A motherboard has a Socket A CPU connector.CompTIA 220-701: Practice Exam E.actualtests. My Computer > Properties > Hardware tab > Windows Update B. Install round IDE cabling. Pentium III D. B.

D. Image drum B. one or more fans are inoperable. Which of the following is MOST likely the cause? "Pass Any Exam. The MOST likely cause of the overheating is that: (Select TWO). the case is too small.www. the memory is defective. Transfer roller Answer: B. A. FTP E.C QUESTION NO: 50 A. .co m Which of the following are printing protocols that can be used for printing over a network? (Select TWO). tua lTe sts A. thereare not enough fans. Any Time. Fuser D. C.actualtests. Toner F. Answer: A. B.F QUESTION NO: 49 Answer: B.D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work.CompTIA 220-701: Practice Exam Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). USB . Paper pickup rollers C. the processor is too fast.C. E." . Duplexer E. LPR D.com 16 Ac A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. HTTP B. RAW C.

Impact D. Laser B. Problem analysis.CompTIA 220-701: Practice Exam A. B. Ink jet C. Boot using Last Known Good Configuration.com Ac tua A. D. Answer: B QUESTION NO: 52 After a user ran a registry cleaning program. The software is not supported by the operating system. C.www. Which of the following should a technician recommend FIRST? A. Answer: D QUESTION NO: 53 Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Thermal lTe Which of the following printers use a carbon film or inked ribbon to print? sts . The hardware dongle was not installed. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. the computer running Windows XP will not boot. The software was installed incorrectly. B. C.actualtests. Answer: C "Pass Any Exam. Efficiency tracking. D. Any Time. Run System Restore to get to a previous working condition. C. Issue prevention. Rootcause analysis. Use the boot disk and run SCANREG /RESTORE.co m 17 . D." . The operating system does not support security dongles. B.

Defragment the hard drive weekly. Clean out the dust with compressed air. Degauss the display and drives. Upgrade to Windows NT4. B.actualtests. Perform a clean installation of Windows XP Home. False positive Answer: D QUESTION NO: 56 To lengthen the life of computer hardware. Upgrade to Windows XP Home directly from Windows 95. C. B. False negative B.co A user wants to upgrade to Windows XP Home from Windows 95.CompTIA 220-701: Practice Exam QUESTION NO: 55 When configuring biometric devices. Which of the following describe the potential upgrade paths? (Select TWO). D. Clean out the dirt with a damp rag. Any Time.www." . which of the following would be the MOST dangerous type of error? A. True positive D. C. Upgrade to Windows 95 OSR2. sts . E. m 18 .0 SP1 then Windows XP Home. True negative C. Upgrade to Windows 98SE then to Windows XP Home. D.C lTe A.com Ac QUESTION NO: 57 tua Answer: A. Answer: B QUESTION NO: 58 "Pass Any Exam. it is BEST to perform which of the following actions on a routine basis? A. then to Windows 98SE then Windows XP Home.

" . Printer firmware needs to be updated. and then turn off the device. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print. HKEY_ CURRENT_USER B. a balloon in the system tray indicates a print job has failed to print. Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A. updated drivers.www. Any Time.co m 19 . Stop the device. The printer does not recognize the font type. B. Remove the driver from Device Manager. Which of the following is the MOST likely cause? A. The computer needs to upload the print job. "Pass Any Exam. The high encryption package is not installed. but is unable to successfully install the drivers. Which of the following would be the MOST likely cause of the problem? A. B.actualtests. The modem is not functioning properly. Turn off the laptop. The paper needs to be replenished. C. HKEY_USERS C. Remove hardware in Control Panel. B.CompTIA 220-701: Practice Exam Which of the following is the BEST way to remove a USB device on a laptop computer? A. The technician has the correct. Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. D. and then remove from laptop. D. The account does not have permission to install drivers. C. HKEY_CURRENT_CONFIG D.com Ac tua lTe sts . C.

com Ac tua lTe A. Mercury C.EXE C.EXE B. High vacuum Answer: B Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A. TASKMAN.CompTIA 220-701: Practice Exam D.EXE Answer: C QUESTION NO: 65 "Pass Any Exam. Masking tape C. Any Time. Wire nut sts While working inside of a desktop computer. Duct tape D.co QUESTION NO: 63 m 20 .www. The modem is not recognized in Device Manager. Which of the following should be used to repair the wire? . Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A. Electrical tape B." . PROGMAN.EXE D. Lithium D. CONVERT. a technician finds a wire with insulation damage from rubbing up against a cooling fan.actualtests. Electromagnetic Interference (EMI) B. SPUNINST.

com Ac tua A technician determines that a laptop is not properly cooling due to excessive dust in the vents. LCD C." . Backlight Answer: A QUESTION NO: 66 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Any Time. which of the following should be removed to avoid damage during transit? A.co m 21 . BIOS D. Use a moist rag to clean the vents monthly. Install ceiling fans in the room. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor. PC card adapters B. User Accounts Answer: C QUESTION NO: 67 A.ROM drive D. C.CompTIA 220-701: Practice Exam Before shipping a laptop. DVD. Which of the following should the technician take under consideration? A. Periodically clean the vents using a small vacuum cleaner.actualtests. B. Electromagnetic interference "Pass Any Exam. D. LDAP B.www. Which of the following is the BEST preventive maintenance procedure that the technician should perform? lTe sts . Directly spray the vents with compressed air. POST C.

Any Time." . tua lTe A customer brings a PC for a technician to repair.www. High voltage discharge C.CompTIA 220-701: Practice Exam B. Ask open-ended questions to gather the symptoms. and then confirm the findings with the customer.actualtests. Number of fans located in the room so system does not overheat Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A. Get the customer contact information. Which of the following should the technician keep in mind when setting up the lab? A. Electrical safety with the extra network cables C. run diagnostic tests. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Cable management to avoid trip hazards B. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. C. DSL C. Satellite "Pass Any Exam. Radio frequency interference D. Which of the following can the technician do to better understand the customers issue? sts QUESTION NO: 70 . Fiber B. Cable D.com Ac A. Location of the PCs with respect to each other D.co Answer: A m 22 . B. Begin running diagnostic software and confirm findings with another technician. D.

To allow alternating current to be used instead of direct current D.co m 23 .www. which of the following is broadcasted by default and should be disabled? A. Any Time. RADIUS Answer: C QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? "Pass Any Exam.actualtests. Satellite D. To allow the power supply to operate at different voltages B. WPA B. WEP C." . SSID D. Broadband C.com Ac tua lTe sts . To change the voltage coming from the wall C. Fiber Answer: D QUESTION NO: 73 When setting up a WAP.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 72 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? A. DSL B.

actualtests. RIMM Answer: B Which of the following has the speed of PC2700? A. DDR3 D.www. DDR B. B. Laser D. Converts AC power to DC power that a computer can use to operate and charge its battery.co m 24 . Any Time. Allows for a portable computer to be easily moved without being plugged into an outlet. SDRAM C. Filters incoming voltage spikes and surges. Inkjet Answer: D "Pass Any Exam. C.CompTIA 220-701: Practice Exam A. SODIMM B. DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. Impact B." . D. SIMM D. Changes DC power to AC power to charge the battery and enhances portability. Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A.com Ac tua lTe sts QUESTION NO: 77 . DIMM C. Dot Matrix C.

Inkjet C. Any Time. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A. HTTP B. VPN C. Laser C.actualtests.com 25 Ac tua lTe sts . Color Laser D. AGP 4X C. ISA B. WAN Answer: B QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A.co m .CompTIA 220-701: Practice Exam QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A. PCMCIA D. Thermal B. Thermal B. Laser Answer: A QUESTION NO: 81 Which of the following allows a secure connection between two points? A." .www. Inkjet D. FTP D. PCIe X16 "Pass Any Exam.

Any Time. Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A. Reformat the hard drive to a clean state using the format command. D. Which of the following should the technician do FIRST to resolve this issue? tua lTe sts A. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. rw2%HN D. Replace the LCD inverter. CompTIA558475 C. SR1234ct B. Answer: C QUESTION NO: 84 Answer: D QUESTION NO: 85 A. B. D.co Which of the following would be the MOST secure password? m 26 . C. Remove the memory and destroy it.www.actualtests." . B. Replace the video card inside the laptop. Make sure the OS has the latest video drivers installed.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. C. Make sure the laptop display is enabled. ct23&P#h~ . Remove the hard drive and destroy it. Run a large magnet over the top of the hard drive several times.

10000Mb/s D. IEEE 1394 B.1 C.www.com Ac tua lTe sts QUESTION NO: 88 . DDR400 D. PC2100 B.0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. IEEE 1394 D. USB 1. USB 1. 1Gb/s Answer: A "Pass Any Exam.actualtests. 100Mb/s B.0 C. S/PDIF B. PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A." . SATA D. DDR333 C.1/2. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. 1000Mb/s C. Any Time.co m 27 .CompTIA 220-701: Practice Exam A. USB 2.

My Computer Answer: B QUESTION NO: 91 Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Calibrate the monitor. D. Provides addressing of memory beyond 4GB.CompTIA 220-701: Practice Exam QUESTION NO: 90 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. C. Program Files B. Provides use of more powerful video graphics accelerators. "Pass Any Exam. Set the refresh rate to the lowest the monitor can display. B. B. D. Start Menu D. Control Panel C.com 28 Ac tua lTe sts A. .actualtests. C. Set the resolution to the highest the monitor can display.www. Answer: B QUESTION NO: 93 Which of the following BEST describes virtual memory? A. The maximum amount of memory a given system can potentially have. B. Any Time. Flash memory used to hold temporary files before deletion. C. Provides use ofPCIe X16 expansion slots. Data written to a disk located in a paging file that would not fit into the systems RAM. Degauss the monitor. Provides access to larger hard drive partitions.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? ." .

Hibernate. Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A. Built-in encryption standards B. D. send packets to other network devices on the LAN instructing then to enter a low power state (e. Lack of drive heads and platters D.co m Answer: D 29 . QUESTION NO: 95 Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A. A portion of physical RAM that is mirrored to the hard drive for redundancy. Answer: D QUESTION NO: 97 "Pass Any Exam. D. Higher data integrity sts Which of the following is a characteristic of solid state drives? .CompTIA 220-701: Practice Exam D. Establish a theory of probable cause.www. C." . Larger capacity than traditional magnetic drives C. Document findings. Any Time. resume from a low power state when it receives a network packet telling it to do so. Verify full system functionality. and outcomes. Off).com Ac tua lTe A. B. actions.g.actualtests. send broadcast packets over the LAN to all computers simultaneously. collect all packets that are sent to any device on the LAN. B. C. Identify the problem.

" . Are you sure you ran a find on the system and the program is just not misfiled? D. Which of the following is the quickest way to accomplish this? A. C.E QUESTION NO: 99 Two users want to print to a USB printer connected locally. Are you sure the power button is not stuck? B. A. Was any hardware installed since it last worked? C. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Any Time. Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot. Share out the printer from the attached computer. Which of the following questions should a technician ask to help determine what occurred? A.com Ac tua lTe sts . Set up a local print queue. Is the power cable on the monitor loose? D.actualtests. it just keeps rebooting.www.co m 30 .CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. D. Was there a power outage since yesterday? B. Were there any new software updates done? Answer: B. B. Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance. Has the monitor been replaced recently? E. Purchase an external Ethernet print card. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Move the computer and attach to the printer. RAID 0 "Pass Any Exam. Which of the following RAID levels should be implemented? A.

Answer: B. D. B. RAID 1 C. Answer: D A technician uses a call logging process in order to: (Select TWO). C. identify common issues among multiple users. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer. and serial number. Identify the hardware make.actualtests. B. Any Time. C. track the process of the incident. Allows the operating system to be rolled back to a previous point in time D. Elevate the call to a higher level of support. E. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam.www. model. help maintain a balanced workload for the help desk technicians.co m 31 ." . D. which of the following should the technician do FIRST? A. compose a record which allows user authentication.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A. Identify the user and associated problem. select the appropriate priority level for the issue. RAID 4 D.CompTIA 220-701: Practice Exam B. Allows the operating system to be backed up with immunity to virus activity B. A. Allows the operating system to assigns dates so that user data files are backed up C. Assign an appropriate priority for the issue.com Ac tua lTe sts QUESTION NO: 102 .

Userestore point to roll back the computer to a previous date.RW C. B. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Empty the recycle bin and deleted email items.E QUESTION NO: 107 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).C Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO). Utilize less memory C.www. A. C. Dual-sided DVD . D.com Ac tua lTe sts A. Longer chip life Answer: C." . Any Time. Use the drive compression utility.RW+ B. Use thecheckdisk utility. DVD. E. Blu-Ray D. "Pass Any Exam. Answer: A. The hard drive light is constantly on. Increased network speed E.co Which of the following media types has the largest capacity? m QUESTION NO: 105 32 . Use the defragment utility.actualtests. Increase system security B.CompTIA 220-701: Practice Exam QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Increased performance D. A. DVD.

Add an exception to the firewall for the program. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . S-Video Answer: B. The user states that they do have Internet connectivity. Logical token B. D. CGA D. DVI C.co m . Run the program as a local administrator. VGA E. Which of the following is the BEST response for the technician to give? A. QUESTION NO: 109 A. USB B. Check for any updates to the program. and asks when it will be done. Give the customer an estimated time for repair based on the technicians assessment.actualtests. RFID smartcards "Pass Any Exam. Any Time. C. Ask the customer when they would like to have the work completed. D.CompTIA 220-701: Practice Exam A.com 33 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. The technician will get back to them as soon as possible. Inform the customer that others are waiting. Ask the customer to check daily to see when it is completed. B.www. Encrypted passwords C.D QUESTION NO: 108 A customer brings a PC in for repair. B." . Check the Hardware Compatibility List to see if the program is not compatible with the OS. C. Answer: A QUESTION NO: 110 Which of the following methods is commonly used for Biometric authentication? (Select TWO). A.

a user is reporting system crashes and performance loss. Prevents users from seeing the wireless network Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Disable the device in Device Manager. Contact the vendor for an RMA. C. Try installing the device to a different port or slot.actualtests.E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Answer: C "Pass Any Exam. Encrypts data traveling across the wireless network D. B. Download and install updated drivers for the device. Ensures that only certain devices can access the network C. Retinal scan Answer: D." . Any Time.co m 34 . Coaxial B.www. Which of the following would be the FIRST step in resolving this issue? A.com Ac tua lTe sts . UTP C. Fingerprint reader E.CompTIA 220-701: Practice Exam D. Fiber Answer: D QUESTION NO: 113 After installing a new piece of hardware with the hardware CD. Plenum D. D. Ensures all users physically login to the wired network B.

E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network.actualtests. A. Any Time. Safe mode B. Hardware profile C. Wireless Zero Configuration D. Safe mode with command prompt D. Roaming profile Answer: B QUESTION NO: 117 "Pass Any Exam. Boot to the recovery console C. the user would like the laptop to automatically switch to the wireless connection.com Ac tua lTe sts . USB drive D. Which of the following Windows features BEST accomplishes this? A. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Floppy drive E. Driver signing B. when locally connected. CD. Which of the following boot options would be MOST effective in troubleshooting this issue? A.ROM C. DVD. and after restarting their PC the display is no longer appearing. Boot with repair disk Answer: A QUESTION NO: 115 Which of the following.CompTIA 220-701: Practice Exam QUESTION NO: 114 A user has recently installed a new graphics driver. Serial Cable B.co m 35 . When the laptop is removed from the docking station.www.ROM Answer: C." .

Install the Microsoft Malicious Software removal tool. Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO). Obscure word in a dictionary B.actualtests.E QUESTION NO: 119 A. Contains numbers and letters E. B.com Ac tua After successfully installing a free antivirus solution. System Restore C. Any Time. Contains AES encryption D. A." . fdisk B. Update the Antivirus definitions. Disable antivirus protection notification withinSecurity Center. Security Center B. sysprep "Pass Any Exam. Answer: B QUESTION NO: 120 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.www. Disable the antivirus logging in the Event Viewer. D. Which of the following solutions would resolve this issue? lTe sts .co m 36 . Contained in a text file C. Windows reports that no antivirus software is currently protecting the system. Machine Debug Manager D.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contains special characters Answer: D. C.

telnet Answer: B QUESTION NO: 121 Which of the following is a class A IP address? A.0. 224. 443 sts Which of the following network ports is normally associated with unencrypted web traffic? .com Ac tua lTe A.1 C.co m Answer: C 37 . Windows XP Home C. 10. 110 D.1 QUESTION NO: 122 Answer: B QUESTION NO: 123 Aero is a feature of which operating system? A." .0.16.1 B.CompTIA 220-701: Practice Exam C.actualtests.1. regedit D.0.1. 192.0. Windows XPMedia Center D. WindowsVista Basic B. Any Time.www. 172. 80 C. 53 B.168.1 D. WindowsVista Ultimate Answer: D QUESTION NO: 124 "Pass Any Exam.

Answer: C "Pass Any Exam." . Ask the user opened ended questions to see if they agree with the cause. B. Establish a plan of action and implement the solution. Answer: C QUESTION NO: 126 The edit command line tool: Answer: D QUESTION NO: 127 While troubleshooting a computer problem. actions and outcomes.7GB. Any Time. D.com 38 Ac tua A. C. D. D. 650MB. lTe sts . 25GB.actualtests. changes the boot sequence order. C. C. the reliability and speed of search indexing. 9GB. opens a text based word processor. Document findings. 4.co m . B. a technician has determined what has caused the problem. B. remaining hard disk storage space. Verify full system functionality. can be used to modify desktop preferences. makes changes to the registry. B. the speed and available bandwidth of Internet connections.www. D. a performance value of system components. C.CompTIA 220-701: Practice Exam The Windows Experience Index is used to determine: A. Answer: B QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. Which of the following should be the technicians NEXT troubleshooting step? A.

A.com Ac tua lTe sts .E QUESTION NO: 131 "Pass Any Exam. D.CompTIA 220-701: Practice Exam QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running. clean each component with an approved cleaning solution. Fingerprint reader E.D. before performing hardware upgrades a technician should: A. B. perform a disk defrag. Any Time. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Voice recognition D. C. Secure ID Token Answer: C.co m 39 . Barcode scanner C.actualtests. Optical recognition F. Event Viewer Answer: C QUESTION NO: 129 As a best practice. archive old drivers. Smart card B." . Task Manager D. Computer Management B. check the HCL. Answer: B QUESTION NO: 130 Which of the following are forms of biometric authentication? (Select THREE). REGEDIT C.www.

www. Start > Control Panel > System B. NTFS B.com Ac tua A technician must configure a computer for a special needs user who can only press one key at a time.co m 40 . StickyKeys Answer: D QUESTION NO: 134 Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. which of the following file system should be used in formatting the drive? A." . NFS Answer: A QUESTION NO: 132 Which of the following can be used to print a test page? A.actualtests. Start > Control Panel > Printer icon Answer: C A. Right-click My Computer thenselect Manage C. ToggleKeys C. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? lTe QUESTION NO: 133 sts . convert B. FAT D. Right-click on theprinters icon and select Properties D. FilterKeys B. Any Time. format "Pass Any Exam. UFS C. Encryption Keys D.CompTIA 220-701: Practice Exam If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment.

diskpart D. The hard drive is in standby mode. C. Any Time.www. Laptop computer C. B. AM/FM radio D. Bluetooth headset B." . D. Server Answer: A QUESTION NO: 137 Which of the following is MOST likely to be the source of wireless network interference? A. Cordless telephone Answer: D QUESTION NO: 138 "Pass Any Exam. fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on. Hard disk failure or operating system needs to be reloaded.co m 41 .actualtests. LCD monitor D. Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. Laser printer B.com Ac tua lTe sts . Which of the following is MOST likely the problem? A. Power cord is loose. Mouse and keyboard need to be cleaned. Large screen television C.CompTIA 220-701: Practice Exam C.

and the technician would like to install an additional two sticks of 512MB PC3200. A. Assuming the necessary slots are available. Data Execution Prevention Answer: B. C.actualtests." . Any Time.CompTIA 220-701: Practice Exam Which of the following utilities can help prevent viruses and other malware? (Select TWO). 2700 C. B. The PC is currently holding two sticks of 512MB PC2700. Reload the driver for the monitor. Windows Event Viewer B. FilterKeys E.www. Windows Defender C. Power cycle the computer.E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC. which of the following will be the overall speed of the new RAM? A. D. 3200 D. Which of the following actions BEST resolves this issue? tua QUESTION NO: 140 lTe sts . Degauss the monitor. 5300 Answer: B A. An alert at logon when an unknown user has tried to logon "Pass Any Exam.co m 42 . CHKDSK D. 2100 B.com Ac A CRT monitor is displaying patches of distortion while in use. Replace the display adaptor. Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A.

Erase the hard drive using a disk wiping program.CompTIA 220-701: Practice Exam B. WPA encryption D. Video capture card D.co Answer: C m 43 .com Ac tua A. D. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. A set of firewalls and anti-virus programs protecting the computer D. Run FDISK on the hard drive. TV tuner card B. C. An alert when the computer case has been opened C.actualtests. Pass all computer components near a large magnet. NAT routing lTe Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? sts QUESTION NO: 143 . Reformat the hard drive to a clean state using the format command. Any Time." . Sound card Answer: A "Pass Any Exam. B.www. MAC filtering B. Graphics card C. Answer: A QUESTION NO: 144 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? A. WEP encryption C. A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 A computer is being sold over the Internet.

co The file server had an expected outage this morning. the server will be back up. Bandwidth usage has become a problem. Connect to it through a TCP/IP port C. Connect to it through a computer share B. Which of the following would be the appropriate response? m . Did you read the entire screen? The last sentence clearly says click to continue. C. We have identified the problem and we will have it back up as soon as possible. What particular website are you trying to download videos from? Are they work related? B.hoc wireless connection D. Is your work solely depending on the server? Try to not be upset because before you know it. A technician believes the on-board NIC is bad.com 44 Ac tua A. Simply select continue on the message and the video should "Pass Any Exam. There is no way to tell how long this will take. D. B." lTe sts . We will have it back up within the hour.www. D. Hardware and software are not exact sciences. If you take issue with that please inform your supervisor. A new application has been implemented to help manage and improve the network.CompTIA 220-701: Practice Exam QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN. One particular caller demands to know exactly how long the system will be down." . Any Time. Connect to it via an aD. I am not the server technician so please do not take a bad tone with me. a notice appears on the screen which says the site is being blocked by a filter. We believe the problem is the network interface card.actualtests. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. Which is the following is the MOST appropriate response from the technician? A. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 Answer: D QUESTION NO: 147 A user states that every time they try to pull down video clips from a website. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. C.

Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue." . B. Which of the following is the BEST response? lTe sts . Ask the user what they did to cause the shaking images. however. D. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? "Pass Any Exam. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. Any Time. C. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. Inform the user of the cause of the problem and tell them the degauss the monitor.CompTIA 220-701: Practice Exam appear. Which of the following is the BEST response for the technician to give the user? A. C. Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations.www. B. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. The company is currently replacing all CRTs with new LCDs. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. Empathize with the user and send thema nt monitor to solve the issue. The technician notices that the real solution is to clear a paper jam in the printer. their solution did not work and inform the user that the company has personnel working on the problem.actualtests.co m .com 45 Ac tua A user states that their monitor is acting up and at times the image shakes. Thank the user for their assistance with the problem. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C QUESTION NO: 149 A.

MSC C." . The administrator should use which of the following to fix this issue? A. Windows Security Center D. Biometric device D. SECEDIT.CompTIA 220-701: Practice Exam A. Floppy disk C. B.co m 46 . The physical footprint of the UPS. SECPOL. Answer: A QUESTION NO: 151 A user receives the message The security log on this system is full. C.actualtests.EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A.com Ac tua A. Event Viewer B. The number and size of all applications running on each workstation. The amount of space available at each workstation to place the UPS. Floppy B. Flash media lTe Which of the following types of media is considered solid state? sts . Tape Answer: B "Pass Any Exam. Only an administrator can log on and fix this problem.www. D. DVD D. Blu-Ray C. Any Time. Tape drive B. Amount of time necessary for the UPS to run in a power outage.

107.co m 47 . UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A.120 B.207. SMTP D. FTP "Pass Any Exam. TELNET B.168. Fiber B.34. 129.25? A.21. 190. 198.120.com Ac tua lTe sts .32.65 D.www. HTTPS C. Class A B.10.CompTIA 220-701: Practice Exam QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194.87.actualtests. Class B C. Class C D.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A. CAT6 C.167.45." . Class D Answer: C QUESTION NO: 155 Which of the following is a class A address? A. Coaxial D. Any Time.109 C.

1. Which of the following should the technician do? tua lTe sts A. ACL ." .28. Politely ask coworker to let the user finish their explanation and focus on what the user is saying.actualtests.com Ac While trying to resolve an issue with wireless connectivity on a users laptop. WPA B. 134. C. D. WEP C. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 158 Which of the following is a Class C address? A. 65.102. 192. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. Any Time. SSID D. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop.1.co Which of the following is created when setting up MAC filtering? m 48 .120 Answer: B QUESTION NO: 159 Answer: D QUESTION NO: 160 A.32. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. Answer: D "Pass Any Exam.www.1.120 B.3.132 D.1 C. 125. B.168.

type in Run and then type inregedit.0. 127. Right click on the Start Menu and select Properties. Any Time. E." .0 D.0. Click Start. D.0. B. Right click on My Computer and select Manage. a subnet mask of 255. 192. Answer: B. Open Control Panel. Click Start>Run and then type in regedt32.0.0 and a gateway of 192. Click Start. .255. C.B sts A.0 B.168.0.255. . C. Double click the Computer Management icon under Administrative Tools. 192. Right click on the My Computer and select Properties. Click Start>Run and then type inregedit. Click Start>Run and then type in services. double click on the Services icon. type in Run and then type inmsconfig.168.co m Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO).168. RAM "Pass Any Exam.1 C. D.168.actualtests.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE). A.msc.255.1 Answer: D QUESTION NO: 162 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO).www. A. 255.1? A.0.com 49 Ac tua QUESTION NO: 163 lTe Answer: A.12. E. open Administrative Tools. B.CompTIA 220-701: Practice Exam QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192.255.

F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). "Pass Any Exam. Inform the user every step that was performed throughout the entire troubleshooting process. NIC Answer: B.actualtests. E. Sound card F. Windows 2000 Professional Answer: C QUESTION NO: 167 Before returning a repaired system to a user. C. A. Hard disk D. Windows XP Home C.co m . Windows prevents successful boot and logon from updating Last Known Good Configuration.www. DVD. which of the following should be done? (Select TWO).com 50 Ac tua lTe sts Answer: B. Windows XPMedia Center Edition B. Tape drive E.CompTIA 220-701: Practice Exam B.ROM C. D. Inform the user that the computer may not function as it did before the problem occurred. Windows XP starts basic networking to allow for updating of drivers from the Internet. C. D.E . A. Windows XP uses the minimum set of drivers and services to start the GUI. Windows will not save any file changes while is Safe Mode.C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. B." . actions. B. WindowsVista Ultimate D. Verify full system functionality and implement preventative measures. Document the system findings. Any Time. QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A. and outcomes.

RAID 10 lTe sts Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? .CompTIA 220-701: Practice Exam E.com Ac tua A. RAID 0 B. Bluetooth Answer: A QUESTION NO: 171 "Pass Any Exam." . SCSI D. RAID 1 C. RAID 10 QUESTION NO: 169 Answer: C QUESTION NO: 170 Which of the following interfaces supports only one device per port? A.actualtests. RAID 5 D.www. RAID 5 D.co m Answer: A 51 . RAID 1 C.1 C. RS-232 B. Any Time. USB 1. Change theusers permissions so that they cannot create any potential problems in the future. Answer: A.B QUESTION NO: 168 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. RAID 0 B.

MAC Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A.www.actualtests. SSID . Serial Answer: D.CompTIA 220-701: Practice Exam On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). WEP C. WPA key "Pass Any Exam. Any Time. NAT B. 802. MAC filtering C.E QUESTION NO: 172 A. SSID D. Parallel D. A.co m Which of the following is used to control access to a network based on the address hard coded into the NIC? 52 .11n B. NIC E.com Ac Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? tua QUESTION NO: 173 lTe Answer: B sts A. PS/2 C. IEEE 1394 B. Modem F. Channel 11 D." .

A.actualtests. B. Reboot the computer.C QUESTION NO: 176 Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A.CompTIA 220-701: Practice Exam B. The projector is turned on. Security Center E. C. Press F1 to shift display to the projector. D. Dynamically assigns IP addresses for easy client configuration. Which of the following could the technician do to send the display to the projector? sts . Resolves queries for resolution of host names to IP addresses. Administrative Tools D. Secures network Internet traffic through shared key encryption. System B. Use appropriate function toggle key to switch display mode.com Ac A. Go into Device Manager and enable the projector. tua lTe A customer connects a projector to their laptop. Answer: C "Pass Any Exam. B. User Accounts C.co m 53 . the system will auto-select the projector on restart. Accessibility Options Answer: B." . Any Time. D. but no display shows on the screen. SSID C. MAC filtering D. WEP key Answer: B QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO).www. C. Provides security for a network through the use of ACLs.

D. A. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Digital Video Disc B. right click the Local Area Connection. Return the system to the user. "Pass Any Exam. E.actualtests. Open Network Connections from the control panel. which of the following should be the NEXT action according to the troubleshooting theory? A. Solid State Drive F. Any Time. Verify that all other parts of the system are working properly. Backup Tape C. Open a command window and run net /?from the command line.CompTIA 220-701: Practice Exam QUESTION NO: 178 After the problem is resolved. select the Hardware tab. B. B. 1. D. Compact Disc D. IDE Hard Drive E.co m 54 . C. and then select the Support tab. Run the System Configuration Utility from the run line and click on the Services tab.44MB Floppy Disk Answer: B. Open a command window and runipconfig from the command line.D. and then click on Device Manager. select Properties.F QUESTION NO: 180 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Right click on My Computer. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE).com Ac tua lTe sts . select Status. Recreate the problem and reapply the solution to ensure it worked properly. A. C.www." .

user to state the issue and stop the user when the technician has an idea of how to fix the problem. Factory recovery partition B.E QUESTION NO: 182 Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE). Which of the following is the MOST likely cause of the problem? . A. Network installation F. user to explain the problem and listen without interrupting the user. sts A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. C.www. The user saved the files to a different location.D. The user selected an alternate hardware profile. Purchase a fully configured hard drive Answer: A. Windows CD installation E. user to move so the technician can check the computer for problems." . XCOPY all files from another computer C. D.com D. D. B.actualtests.co m .CompTIA 220-701: Practice Exam Answer: D. B. users coworker to confirm what the user said and verify there is a problem.com 55 Ac tua lTe A. C. Any Time. Installation from Microsoft. Answer: D QUESTION NO: 184 "Pass Any Exam. The local user profile is corrupt. The user accidentally deleted the files.

actualtests. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A. Decreased EMI D. Computer Management Answer: A "Pass Any Exam.co m 56 . ThinNet C. 100 feet (30 meters) B. 328 feet (100 meters) C. Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A.CompTIA 220-701: Practice Exam Which of the following is the maximum cable length of a CAT5e? A. Increased RFI B.www. Task Manager D. ASR C. Any Time. MSCONFIG B. Decreased ESD C." . 492 feet (150 meters) D. UTP B. Fiber D.com Ac tua lTe sts . 1076 feet (328 meters) Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A.

USB port C. Parallel port Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. Any Time. Sysprep. Standard TCP/IP port B.inf "Pass Any Exam. Serial port D. net use F: \\ComputerName\ShareName /persistent:NO C. Parallel Answer: A QUESTION NO: 189 Which of the following ports is commonly used when adding a network printer in Windows XP? A." . IDE D.txt B.co m Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? . SCSI B. net use \\ComputerName\ShareName /persistent:YES :F D. net use \\ComputerName\ShareName /persistent:NO :F B.com 57 Ac tua QUESTION NO: 190 lTe Answer: D sts A. Ntbtlog. Serial C.actualtests. net use F: \\ComputerName\ShareName /persistent:YES .www.CompTIA 220-701: Practice Exam QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? A.

The UPS is disconnected from the wall. AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk.actualtests. PCIe C. ISA B. C. D.ini Answer: D QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. B. Where would they find this setting? A." . The speaker wires were disconnected while cleaning. A new security update is available for download. System Properties>General C. Bootsect. Any Time. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A.co m 58 . The default printer is out of paper or offline.com Ac tua lTe sts . System Properties>Advanced>Environment Variables D. Answer: D "Pass Any Exam. System Properties>Advanced>Performance Settings>Advanced B. Boot.dos D. Which of the following is MOST likely the cause? A.www. PCMCIA D.CompTIA 220-701: Practice Exam C.

actualtests.co m .www. Which of the following is MOST appropriate? A. the customer asks for an explanation the cause of the problem. ISP D. Start > Help and Support C. Securing wireless access points D. Start > Programs > Accessories > System Tools > Help and Support D. Default gateway C.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A. The paper jam was caused by moisture in the paper tray. The process of removal is so complex that only those certified for repair should attempt to resolve. Hostname B. Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts . Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A. Right-click My Computer > Help and Support B. Blocking harmful network traffic C. "Pass Any Exam.com 59 Ac A." . B. Any Time. SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem. Storing passwords B.

in which adds the signature block to all email messages C. The situation was caused by irresponsible users that spilled coffee in the bottom tray.CompTIA 220-701: Practice Exam C. RG-58ThinNet D. D. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A. An infallible method which binds a signature to a message D. Answer: D "Pass Any Exam. Requires the receiver to have access to thesenders private encryption key lTe sts QUESTION NO: 200 .co m 60 . Generators eliminate ausers tendency to create passwords that can be a security liability. the functionality of the rollers was impaired and therefore ceased to transfer properly. Generators create new passwords every time a user signs in to prevent social engineering. CAT6 B.com Ac tua A. Email applicationadD. Any Time. CAT5e C.www. Generators eliminate the requirement to establish log-in attempt limitations. D.actualtests. Due to condensation within the lower tray assembly. C. Generators extend the requirement to periodically change passwords. B." . RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A. Cryptographic mechanism that identifies the sender as well as the message integrity B.

Allows digital video to a variety of devices D. 2GB B. Riser cards B. 4GB C." . Standoffs "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A. Allows digital video and audio to a variety of devices . Allows a LCD projectors output to display on a laptops screen B. Capacitors Answer: C. Any Time.www. A. Fan C.D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A.co m Which of the following describes the S-video mini-DIN connector on laptops? .com 61 Ac tua lTe sts A. 8GB D. Heatsink D. 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO).actualtests. CPU E. Motherboard B. Allows analog video output to a variety of devices C.

1.0.0.co m 62 . Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A. Cable C. 172. 192. 10.15 B.actualtests. Dial-up B. Any Time.15 Answer: A "Pass Any Exam.16.25 C.15 D.com Ac tua lTe sts . Screws D. Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A. Browser Plug-Ins C. Daughterboard Answer: B QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. 169. Downloaded Program Files D.CompTIA 220-701: Practice Exam C.168.0. Temporary Internet Files B.www.254." .0. DSL D.

Malicious software that monitors Internet surfing habits B.actualtests. USB hub C.com 63 Ac tua lTe sts . Malicious software attached to an incoming email Answer: C QUESTION NO: 210 Which of the following BEST describes a worm? A." . Capture card "Pass Any Exam. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Malicious software attached to another piece of software D. Any Time. Ability to detect hardware incompatibilities and resolve them C. Malicious software attached to another piece of software D. Malicious software that is self-replicating and self-propagating B.CompTIA 220-701: Practice Exam QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A. Malicious software that is self-replicating and self-propagating C. Malicious software that monitors Internet surfing habits Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A.co m . Malicious software that changes theusers home page C. Ability to bypass the IRQ channels to work directly with the CPU B.www. Ability to detect and correct single bit errors in memory D. KVM B. Graphics adaptor D.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash.11n wireless card C. Before the technician performs any diagnostics which of the following actions should the technician take? A. 802. Which of the following standards should the technician upgrade to? .actualtests. Any Time.11g wireless card B. 802. 802.11a wireless card D. Boot into Safe Mode. Debugging Mode B." . Answer: B "Pass Any Exam. 802. Which of the following would be the BEST startup selection? A. C.11b wireless card sts A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Apply the latest service pack. Run a backup routine. Run a power supply test. D.com Ac tua lTe A. Active Directory Restore Mode Answer: C QUESTION NO: 214 Answer: B QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Last Known Good Configuration D.www. Safe Mode with Command Prompt C.co m 64 . B.

B. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Which of the following should the technician do NEXT? A.actualtests. Update all software to determine if this corrects the problem. D.www. System clock feature D. B. What is a bluescreen message? How should the technician respond? 65 .CompTIA 220-701: Practice Exam QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.com Ac tua lTe A. Create a checklist of the most likely issues." . C. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A QUESTION NO: 217 Answer: A QUESTION NO: 218 A technician hears a sound that resembles a ticking clock coming from a system.co m A customer receives a bluescreen message. Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? "Pass Any Exam. Explain that it is a message that assists in identifying problems based on the error code. Check the security log for error codes. Which of the following is MOST likely causing the sound? A. Tell the customer that abluescreen is another name for stop error. Any Time. Failed fan C. Under powered fan B. D. Restore the backup to a new hard drive. sts . The customer asks the technician. C.

Solid state hard drive D.com 66 Ac tua lTe sts .CompTIA 220-701: Practice Exam A. Cable locks Answer: D QUESTION NO: 220 A customer has a 12 laptop computer. AppleTalk B. full size keyboard. RSA keys D. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO). Which of the following will allow this functionality? A." . Daisy chain C. Crossover cable Answer: A QUESTION NO: 221 A customer states they want a new hard drive that is resistant to shock. Which of the following can be installed to accommodate the customers request? A. A. DNS E. SATA hard drive with a rubber gasket C. Network Hub D. Docking station B.co m . PATA hard drive B. Any Time. and a regular mouse without having to connect all of the devices each time. IPX/SPX D.www. DHCP C. In the office they want to use a 24 LCD monitor. Logical Token B.actualtests. Pad locks C. NetBEUI "Pass Any Exam.

actualtests. which of the following must be performed for the installation to be successful? A. Any Time. C. Vacuum Cleaner F. Laptop AC Adapter D. Portable Heater E. Create a utilities partition on the hard disk prior to OS install. A secured line of communication between two points through a public network. D. B. Computer Answer: B.com 67 Ac QUESTION NO: 225 tua Answer: D lTe sts . Which of the following should be plugged into a UPS located at a users desk? (Select THREE). A. Press F6 when prompted to load the additional drivers. Monitor C. C.CompTIA 220-701: Practice Exam Answer: B.F QUESTION NO: 226 "Pass Any Exam. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card.D QUESTION NO: 223 Which of the following BEST describes what a VPN is? A. Use the Windows XP Professional for SATA card support feature when installing Windows.C. B. A private network between two computers using wireless cards without using a wireless access point between them. Laser Printer B." . Disable the system BIOS so the SATA card can take boot precedence.www.co m . D. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.

co m 68 .actualtests. Answer: B QUESTION NO: 228 Answer: A QUESTION NO: 229 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. 802.0 C. B. Enter System Configuration Utility and select Startup Menu. Infrared D.11a "Pass Any Exam. PCI-X Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A." . Phishing B.com Ac A. Trojan tua A client receives an email stating that their online auction has been compromised.www. PCIe C. Midway through Windows loading.CompTIA 220-701: Practice Exam Which of the following slot types has the GREATEST peak bandwidth? A. Botnet attack C. Bluetooth 2. password along with all of their account information. It says that they need to login and change their old username. power cycle the system. Spyware D. 802.sys file that is located on the root directory. Which of the following is this an example of? lTe sts . Edit the config. ISA B.11b B. AGP D. Any Time. C. D. Press F8 after POST but before Windows begins to load.

USB B. BNC C. Any Time.com 69 Ac tua lTe sts ." . From Administrator tools in the control panel Answer: C QUESTION NO: 233 In Windows XP. Parallel Answer: B QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together. which of the following locations can a programs executable file be typed in and launched from? A. RJ-11 B. RJ-45 D.www. Serial D. ST Answer: A QUESTION NO: 232 In a Windows machine.actualtests. which of the following can the technician use to stop a program from loading at startup? (Select TWO). From the system configuration utility B.co m . From the start command window D. but has to be terminated at the last device? A. From the MMC snap-in C. "Pass Any Exam. SCSI C.

" . Event Viewer B. remove all the components inside the case and spray each one separately. Net stop Answer: B. Close existing ticket and open a new trouble ticket for the user. MSCONFIG E. Leave the unit powered up so that any issues with cleaning can be immediately realized.actualtests. B. Have you removed and replaced the printer drivers already? C. type print lpt1 in the box. Performance Monitor D. Unplug the power cable.D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer. Can I redirect your computer to a network printer until a technician can repair the problem? B.co m . Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago. Inform the user that a technician will be out to resolve their problem shortly. type CMD in the run line. hold the can upright and spray. Inform the user that there is no record of the prior call. when the black window opens. Which of the following is the BEST response? A. "Pass Any Exam. C. Unplug the power cable. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: D QUESTION NO: 236 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Any Time. Which of the following is the BEST response from the technician? A. Inform the user that the problem will be escalated to a supervisor for resolution. C. D.com 70 Ac tua lTe sts . B.CompTIA 220-701: Practice Exam A. Registry C. D. remove the cover. Select Start.www.

remove all components. C. Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO). Disconnect all external devices. sts QUESTION NO: 238 . D. the BIOS only reports the original memory amount. Remove the internal main battery. Any Time. Memory size needs to be adjusted in Device Manager. UPS Answer: C.www. GrounD. Unplug the power cable. Memory mismatch.E QUESTION NO: 239 A user reports that their laptop has frozen up and will not shut down or log off. Memory brand is different than the computer. Which of the following should the technician do NEXT? A. Anti-magnetic screwdrivers F. Memory is defective.co m .com 71 Ac A. Thermal transfer compound B. E." . B. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. B. C. remove the cover.actualtests. Anti-static wrist strap D. "Pass Any Exam. Remove the CMOS battery. Operating system does not recognize the additional memory.CompTIA 220-701: Practice Exam D. D. Wait until the main battery is exhausted and then remove. Anti-static mat E.fault isolation outlet C. A. tua lTe Memory was added to a Windows laptop and upon booting up. Which of the following are the MOST likely issues? (Select TWO). hold the can upside down and spray.D Answer: A.

When putting a PC into long-term storage B. D.com Ac tua lTe sts A. C. Replace then entire power supply. When troubleshooting power issues D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 240 The fan on a power supply is not working. RAM Answer: C QUESTION NO: 243 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). Cache D. When installing more powerful components . B. USB "Pass Any Exam. Answer: A QUESTION NO: 241 Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A. Which of the following is the BEST course of action? A." . Replace the fan. Front side bus B.www. Verify the voltage powering the fan. Removable storage C. When traveling to other countries C.actualtests. A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 72 . Continue using the power supply until it fails. Any Time.

Heat from theprinthead transfers an image onto the paper.CompTIA 220-701: Practice Exam B. Serial D. Heat from theprinthead boils a water-based ink." . C. Toner sticks to photoconductive areas on a drum. D. Switching-mode power supply B.com Ac tua lTe sts QUESTION NO: 245 . Heat from theprinthead boils a water-based ink. SCSI E. Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A. B. Heat from theprinthead melts the ink onto the paper. Any Time.co m 73 . D. Linear power supply C. SATA C.www. Nickel cadmium cell D. C. Lithium ion cell Answer: A "Pass Any Exam. Toner sticks to photoconductive areas on a drum. B.actualtests. Small wires impact and squeeze ink from a ribbon. Answer: C Which of the following BEST describes how an impact printer works? A. IEEE 1394 Answer: B. Small wires strike and transfer ink from a ribbon.D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A.

Empathize with the customer then focus on completing the task in an expedited manner.CompTIA 220-701: Practice Exam QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD. IMAPI Answer: B QUESTION NO: 249 Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue. 48x D. 24x B. IRQ D. SODIMM D.actualtests.com 74 Ac A. AGP C. PCMCIA tua A user wants to add an additional network connection to their laptop. 32x C. ACPI C. Upon closure. the technician finds the customer extremely angry that it has taken over four hours for a response.ROM can be read? A. document the situation and inform the manager that the customer was not happy with the "Pass Any Exam." . Although the technician has immediately responded to the dispatch. ODBC B. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? lTe sts . Which of the following is the BEST course of action for the technician to take to resolve the issue? A. 52x Answer: D QUESTION NO: 248 Which of the following hardware features controls power management? A.co m . SATA B. Any Time.www.

Any Time. Upon closure. Follow up with the customer at a later date. Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris.www.CompTIA 220-701: Practice Exam response time. D. C. Answer: B QUESTION NO: 252 A.co m . but now they are unable to see the network at all. Document the issue including findings. B. Ask another technician to verify that the findings are correct. Everyone else is able to print to the color printer without a problem." . C. Which of the following is the MOST likely cause for the problem? tua lTe sts . Report the incident to thecustomers manager. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks.11n. Which "Pass Any Exam. document the situation and inform management that thecustomers behavior was undesirable. MAC filtering is preventing the computer from connecting to the network. Since returning the customer is only able to print to the black and white printer. Which of the following should be the technicians NEXT troubleshooting step? A. B. The wireless network card has been disabled by the hardware switch. to ensure that the keyboard is still functioning. The wireless network is not properly configured. actions taken and the outcome. The technician then explained to the customer the importance of keeping a clean area around their computer. Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer. Recent provider upgrades have changed the wireless specification from 802. D. The customer was able to print and then left on vacation. B. C. They were able to connect without a problem the day before. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. D.11a to 802.com 75 Ac An end user states that they are unable to connect to their home wireless network from their laptop.actualtests. Focus on completing the task in an expedited manner.

1.1. 192. The DHCP service needs to be restarted on the client computer.1. 176. B.23 "Pass Any Exam. Which of the following is the correct explanation of the paste? A. the customer asks what the tube of paste that came with the CPU is used for.www.9. Switch C.CompTIA 220-701: Practice Exam of the following is the MOST likely cause for the customers issue? A.16 C. It prevents theft by covering the values written on the CPU.co m 76 .7 D. Firewall B. Ethernet hub D. It prevents voltage from shorting out the CPU. It assists in keeping the CPU cool. 8.actualtests. The print spooler service needs to be restarted on the client computer.1. 206. D.1. It keeps the new CPU from falling out of the socket.15. B. Any Time. Modem tua Which of the following devices should be added to a network to support full-duplex communications? lTe QUESTION NO: 255 sts Answer: D .3 B. Thecustomers permissions have changed and needs to be an administrator to print color. Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A. Answer: C QUESTION NO: 254 When installing a new CPU for a customer. D. C. The printer address has changed and the customer needs to remap their printer." .com Ac A.168. C.

The monitor needs to be replaced with a newer model lTe sts When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. has four integrated processing units. Not enough free space on the hard drive C. Which of the following backup type should be selected? A. Which of the following is the MOST likely cause of this? ." . The backup should clear the archive bit for each file.com 77 Ac tua A. B. Incremental B. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Limited amount of memory for the display adapter B. Graphics card jumpers need to be reconfigured D. Copy C. is clocked four times faster than a normal unit. Daily Answer: A QUESTION NO: 258 Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A. Answer: D QUESTION NO: 260 "Pass Any Exam. D.www. requires memory to be installed four units at a time. C.co m . has twice the cache of a dual core processor.actualtests. Full D.

The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. However. B. D. Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. secure communications with websites. Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. Any Time. B.com 78 Ac tua lTe sts . Hear what the customer has to say without interrupting if it will not take an excessive amount of time.actualtests. twice the amount of cache. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. has two error correcting and checking units. C. D. B. encrypt the contents of a hard disk.www." . the customer is not done describing all their symptoms.co m . double the number of pins. Which of the following would be the MOST appropriate action of the technician to take? A. C. the technician knows what the solution is. D. C. provide remote assistance to users. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. Answer: C QUESTION NO: 262 SSL technology is used to: A.CompTIA 220-701: Practice Exam A dual core CPU has: A. prevent unauthorized login attempts. Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. two separate processing units.

Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. C. C." . D.www. Any Time. B.com 79 Ac tua A. Wait until the customer completes their statement andexplain how to resolve the new issue. D. A UPS D.actualtests. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Nonmetallic tools C. Calibrate the touch screen. Replace the mouse. Reinstall the mouse drivers. The laser will be hot. B. A wrist strap B. C. Replace the touch screen.co m . Disregard the statement and continue to resolve the new issue. B. "Pass Any Exam. Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. The print fuser will be hot. Which of the following would BEST resolve this issue? sts QUESTION NO: 265 . Which of the following is the BEST way to respond the customer? A.CompTIA 220-701: Practice Exam A. The print spooler can catch any loose clothing. State that the update has no relationship to the new issue and continue implementing a solution. Ask the user about where information on that update was released. D. The ink carriage might move.

com 80 Ac tua lTe A. ping C. Email the users about the update. C. Answer: B QUESTION NO: 270 "Pass Any Exam. telnet D. C. B. B. Step outside and answer the call. Ask the customer for permission before answering the call.co m . Which of the following would be the BEST way to communicate the mandatory update to the users? . D. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling. Post notices around the building. ipconfig B." . Stop the mandatory update.actualtests.www. Install the update without notice. sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. D. Answer the call and then resume work. Any Time. Which of the following is the BEST course of action? A. Ignore the call and call back afterwards.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A.

actualtests. B. Display Settings>Advanced Settings D. a PC displays MISSING NTLDR.co m 81 . Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802. Any Time.11g network connectivity to a laptop. Backup registry file C. Clear any removable disks from all drives and start-up PC. Control Panel>Configuring Desktop B. Activate infrared ports in the BIOS. D. C. Install Windows Updates.CompTIA 220-701: Practice Exam When attempting to boot-up. "Pass Any Exam. Display Settings>Resolution Answer: C Using regedit." . Update the firmware in LAN adapter.com Ac tua lTe QUESTION NO: 272 sts . Which of the following is the FIRST procedure that a technician should carryout to correct this error? A. Which of the following would be the BEST method? A. Control Panel>Services C. D.www. Export registry file B. B. Install a Bluetooth USB adapter. how can the registry backup before changes are made? A. Install a wireless PCMCIA card. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A. Remove any incompatible hardware. Save registry file D. Disable plug and play in the BIOS. C.

RIMM C. 15-pin D. 9-pinD.co m 82 . Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. 6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A.com Ac QUESTION NO: 276 tua lTe sts ." . Which of the following is the memory type? A.shell B. Start>Settings>Control Panel>System>Hardware C. Any Time.www. Start>Settings>Control Panel>Speech D. DDR RAM D. SODIMM B. RJ-45 C. One of the memory modules has 168 pins.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP. shell E.actualtests. SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. which of the following locations would provide access to adjust the input levels? A.

Task Scheduler C.co m 83 . Print Spooler B. Workstation D. The user does not have the correct printer driver.www. The user does not have the correct network drivers. Logon phase B. Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files. Which of the following is the MOST likely cause of the noise? A.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally. C. B. Boot loader phase D." .bat C. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A. Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts . D.actualtests. Kernel loading phase Answer: C A. Any Time. Which of the following services is MOST likely causing the issue? A. Power supply warming or cooling B.com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. The report is not formatted to use USB. Autoexec. The printers USB port is not compatible. Error correcting memory making data adjustments "Pass Any Exam. nothing happens.

Run theipconfig /all command.actualtests. D. Which of the following is the MOST likely problem? sts QUESTION NO: 282 . The hard disk drive has failed. Sometimes either or both devices fail to function. D. B. Modify the path variable to include the location of winipcfg. C. Which of the following should the technician do? A. There is no display on the monitor and the PC shuts off following the beep. Install additional ribbon cables. Upgrade the power supply.www.co Answer: A m 84 . Run theipconfig /registerdns command. Any Time. enable one of the new devices in each profile. Upgrade the device drivers for both components. B.com Ac tua A. Which of the following should the technician do? A.ROM drive.exe. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation. The monitor has failed. Create two hardware profiles. The operating system is corrupt. C. B. but either device will function if the other is disconnected.CompTIA 220-701: Practice Exam C. D. Install the support tools from the Windows XP CD. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. lTe A user reports their PC beeps when it is turned on." . "Pass Any Exam. Hard drive is failing D. C. The CPU has dislodged from its socket. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD.

co m 85 . ISDN B. Root Answer: A QUESTION NO: 287 "Pass Any Exam. Repartition the hard drive.www." . C. Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers. MAC filtering C. Any Time.actualtests.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A. B. Documents and Settings D. Use a low level format.com Ac QUESTION NO: 286 tua lTe sts . D. Which of the following is a BEST practice to ensure that the companys data is protected? A. Windows C. Program Files B. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Use thefdisk command. Use the format command. DNS D.

Which of the following is the MOST likely cause of the error? A. Any Time. the technician verifies that the hard drive is being correctly recognized by the BIOS. TwisteD.actualtests. Answer: B QUESTION NO: 289 A. MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A.pair copper wire "Pass Any Exam. IEEE 1394 C. Dual independent bus architecture B. Hyperthreading D.co m 86 . B. While troubleshooting." . The hard drive has failed.com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts . Installing the newest memory available D. DDR2 RAM C. D. The user has placed a non-bootable floppy diskette into the diskette drive. Fiber optic B. The hard drive jumpers are configured incorrectly. Installing the fastest memory available B.www. C. Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. Installing more memory of the same type and speed C. The BIOS must be set to auto-detect the hard drive.

LC C. Fiber optic B.www. Any Time.com Ac tua lTe sts . TwisteD.CompTIA 220-701: Practice Exam D. RJ-45 B. IEEE 1394 D.co QUESTION NO: 292 m 87 . RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam. UTP Answer: D Which of the following cable types has an RJ-45 connector? A.pair copper wire B. Coaxial D.actualtests. SC D." . Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A. Fiber optic C. IEEE 1394 C.

Non-ECC C.11n D. ECC D. Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.actualtests. Docking station B. TCP/IP B.11a C. Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Dual channel B.CompTIA 220-701: Practice Exam A. ISA slot D. Hyperthreading D. Express bus C. 802. Dual Inline Package (DIP) B. Any Time.www.com Ac tua lTe sts QUESTION NO: 296 ." .co m 88 . 802. 64-bit Answer: C "Pass Any Exam. L2 cache C.

The access point would now transmit on only one channel.com 89 Ac tua lTe sts . Windows Language Wizard B.co m . D. Data encryption would be more secure over wireless connections. Data encryption would be less secure over wireless connections. On top of a component D. In the socket of a component C. A user would need to manually type the SSID to connect. Clean install formats the drive Answer: B QUESTION NO: 301 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Windows Multi-user Interface Pack "Pass Any Exam. Windows Multilingual Interface Pack D. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A. Upgrade formats the drive B. Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.CompTIA 220-701: Practice Exam QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A.actualtests. Upgrade retains user settings C. B." .www. Any Time. On the outside of a heat sink B. Applications need to be reinstalled with an upgrade D. Windows Multiple Language Keyboard Pack C. C.

0. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Determine how long the user has had the problem. Determine how long before the user is due for an upgraded system.mp3 at the end of mpeg layer 3 file names in Windows XP? A. Any Time.0 D.0 Answer: C QUESTION NO: 303 Which of the following should the technician use to display .0.255.0.0 B." .255. Determine if any other users are affected by the problem.co A user reports that their USB device has stopped working. C.1 C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. D. 255.255.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A.0. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? m 90 . B. 255. 255.www. Determine if changes have been made that could have caused the problem.255. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A "Pass Any Exam. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.com Ac QUESTION NO: 304 tua Answer: A lTe A.actualtests. 255. sts .

The user has asked that a full backup be run every day. seeing windows. D." . RAID D. Support different resolutions D. RAM C. BIOS B.co m .C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP.CompTIA 220-701: Practice Exam QUESTION NO: 305 In Windows Vista Ultimate. Limited display size C. aero glass. C.com 91 Ac tua Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). floating bars. CPU Answer: D QUESTION NO: 307 A.actualtests. lTe sts . To support active desktop E. Higher response time B. three-dimensional viewer. Incremental "Pass Any Exam.www. Limited bandwidth Answer: B. Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A. B. a user has the ability to customize translucent windows called: A. Any Time. Which of the following types of backup should the technician select? A.

Which of the following is the NEXT step that the technician should take? A. Call their manager and report the status of the issue. Answer: C QUESTION NO: 310 Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD. Establish a theory of probable cause. The technician has validated the problem and suspects that the application needs to be reinstalled. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Develop a plan to get the drive replaced. Differential D. Any Time. Call their manager and report the status of the issue. Normal Answer: D QUESTION NO: 309 A user in a SOHO is having problems with a software application.actualtests." .co m .www. D. Which of the following should the technician do NEXT? sts . Document all issues. C. C. D. Which of the following should the technician do NEXT? A. B. Document their findings and the actions taken. findings and solutions. tua lTe A technician has been troubleshooting a users problem with their CD. D. B. B. Perform a backup before making any changes. Run a backup of the system. C. Question the user and make sure that they have not made any changes to their system recently. Run a full system backup. "Pass Any Exam.ROM drive and has tested and found that the drive is defective.CompTIA 220-701: Practice Exam B. Daily C. Establish a plan of action to resolve the problem.com 92 Ac A.ROM drive and tested that everything is working properly.

msconfig D. 1.dll Answer: D QUESTION NO: 315 "Pass Any Exam. 2MB sts Which of the following is the default page file size for Windows XP? . Ntbootdd. Any Time.co m Answer: D . dxdiag QUESTION NO: 313 Answer: C QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Hal.actualtests. Ntldr C.www. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Which of the following utilities should the technician run? A. The size equal to the physical memory B." . ipconfig C. Smss. regedit B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 312 A home user reports they have purchased a new video game for their PC but have trouble running it.com 93 Ac tua lTe A.exe B.sys D.5 times the physical memory D. 4095MB C.

Which of the following is the BEST approach to tell the customer what is going on? A. Ask to get an interpreter to assist in the language barrier. Answer: C QUESTION NO: 317 A.co m . It has been in service for four years and is located in a copier room. Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues. Which of the following is the BEST method to overcome the issues at hand? A.com 94 Ac tua A technician is late getting to a service call first thing in the morning. and make the repairs as quick as possible to try to catch up on the schedule. Answer: C QUESTION NO: 318 A technician is working on a computer with periodic shutdown problems. Which of the following is MOST likely causing the shutdown issues? "Pass Any Exam. D.actualtests. Use the proper acronyms. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Skip the first appointment. Get a language to language conversion dictionary to help understand what is being said. Call the customers scheduled that day and reschedule all the appointments to different days. B. Use technical jargon. B. D.www. C. D.CompTIA 220-701: Practice Exam A technician is informing a customer about the finding of any specific computer problem. Go to the first scheduled appointment late. Inform the client the service must be rescheduled with a different technician. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day." . C. Which of the following is the BEST course of action to take care of the appointments during that day? lTe sts . B. explain the reasoning to the client. Use non-technical terms. Restate the issues to the customer for validation. Any Time. Use email so that everything is in writing. C.

B. IEEE 1394 Answer: B Which of the following will be true of the battery with 9 cells instead of 6 cells? A. More devices can be powered at one time. D. Electromagnetic interference due to the copy machine in the room. IEEE 1284 D. 15 C. 9 B. More horsepower will be provided. Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB. Power supply on the computer is going bad.9 port? A. Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A.com Ac tua lTe sts QUESTION NO: 320 . C.co m 95 .www. Any Time. RS-232 C. 40 Answer: B "Pass Any Exam. Higher electricity measured in volts. Power supply to the room is not great enough for both the copy machine and the computer. Greater duration of power availability.actualtests. RS-422 B. 25 D. B. C. D." .CompTIA 220-701: Practice Exam A. Improper ventilation from dust buildup inside the computer.

Enable DHCP." . Enable Volume Shadow Copy.CompTIA 220-701: Practice Exam QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Use a MAC filtering.actualtests. Add a Bluetooth connection to all computers. 128-bit card D. B.com Ac tua lTe A. D. B. A. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2. Any Time. 16-bit card B. Answer: A. sts . E.www. C. Which of the following provides the BEST solution? A. Which of the following is the BEST solution? m QUESTION NO: 323 96 . F. D.D.G Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. Disable SSID broadcast. Add an infrared connection to all computers. Disable WEP. Use a TPM Chip. 32-bit card C.0 data rates? "Pass Any Exam.co A technician must come up with a solution to control multiple computers with a single monitor. Use WPA encryption. G. Add a KVM switch to thetechnicians computer. C. Add a USB hub to each computer.

Any Time. apologize. A worm requires user interaction. B. A virus does not require user interaction. Rush to finish the job. D. C. Go to the second appointment because it is listed as priority and then reschedule the first. Answer: C Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician. 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A. 1. after completion.0Mbps. Stay on the current service call and arrive late on the next service call.actualtests. and go to the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner. 16Mbps. Leave the current service call to make the next service call.www. Make the first appointment and then. 20Mbps. 450Mbps C. C. D. tua lTe A technician scheduled two customer service appointments at the same time without realizing. this is going to make the technician late for the next service call appointment. 10Mbps.CompTIA 220-701: Practice Exam A.5Mbps. 2. 12Mbps. "Pass Any Exam. B. Call the next service call. C. Which of the following is the BEST resolution for the issue? A." . 480Mbps B.5Mbps. 360Mbps D. apologize. A worm self-replicates. B. D. Which of the following would be the BEST way to handle the situation? sts QUESTION NO: 327 .com 97 Ac A. and reschedule. A virus self-replicates. 1. 2.0Mbps.co m . call the second customer and explain you are running late. Call the second customer. and reschedule.

Which of the following should the technician do FIRST upon arrival at the customer site? A. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 329 A customer states that the computer is making a loud noise. tua lTe A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Tell the customer that the operating system is corrupted and must be reinstalled.com Ac A. Ask the customer if the technician can change the language. D. B. B. RJ-45 C. BNC D. Call another technician who has worked with this customer in the past and inquire about any prior issues. Explain that the issue can not be resolved because the technician does not understand the language. Change the language and complete the service call.www. Any Time. RJ-11 B. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. C. ST "Pass Any Exam. Answer: C QUESTION NO: 330 Answer: B QUESTION NO: 331 Which of the following connectors are used on the end of a fiber cable? A. Which of the following options should the technician do NEXT? sts .co m 98 ." . Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. C. D.actualtests. The current language on the workstation is the customers native language.

Windows Sidebar D.co m .com 99 Ac tua lTe A. Windows Vista Home Basic B." . WindowsVista Business D. WindowsVista Ultimate C. Windows Narrator Answer: C QUESTION NO: 333 Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XP Professional B. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Which of the following applications can be used? A. Any Time.actualtests. Windows Media Center C. Windows XPMedia Center D. Windows XP Professional Answer: B QUESTION NO: 335 "Pass Any Exam. Windows Vista Home Premium C. Windows 2000 Professional sts Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? .www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 332 A workstation is running slow on certain applications during the day. Windows Defender B.

Memory failure D. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. icons. D.com Ac tua lTe sts . LCD failure Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A. Which of the following is the MOST likely cause? A.CompTIA 220-701: Practice Exam A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. D. hives. a person who go through a corporations waste to see if they can use any of the information. Task Manager B. a worm that attacks multiple computers and memorizes each computers keystrokes." . Answer: C QUESTION NO: 338 The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? A. gadgets.actualtests. Sidebar Interface "Pass Any Exam. C. B. Pointing stick failure B. targeted email that is directed at a group of users so that it appears to be from a legitimate source. C. Any Time. Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A.www. applets. Hard drive failure C. B.co m 100 .

CompTIA 220-701: Practice Exam C. C. User Account Control D. B. LCD monitor D. The printer was working fine Friday.www. 512MB RAM "Pass Any Exam. Key fob C." .com Ac A. 128MB graphics card C. Too many pages are being sent to the printer at one time. Spooler service needs to be restarted. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels.co m 101 . Username B. Aero Display Manager Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. 800MHz processor B. Biometrics tua lTe Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? sts . Answer: C QUESTION NO: 340 Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface. The printer drivers need to be rolled back to a previous version.actualtests. Wrong type of paper is being used for this printer. Which of the following is MOST likely the issue with the smearing print? A. a computer must meet which of the following hardware requirements? A. Any Time. Smart cards D. D.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 342 A user reports that no picture is appearing on the monitor. Establish an alternative diagnosis. B. After speaking with the user and examining the symptoms. DOSKEY C. Question the user to determine what has caused the video card to fail. D. Right-click the applications shortcut and choose Properties. Right-click the applications shortcut and choose Properties. Without changing Windows Vistas system-wide color depth settings. C. Any Time. Select Disable Visual Themes.www. Enter the Compatibility tab and select Disable Visual Themes. Verify that all other computer components are operating normally. Select Run in 256 colors. The Compatibility tab within an application shortcuts Properties B." . D. Answer: A "Pass Any Exam.EXE D. Replace the video card to confirm diagnosis. Enter the Compatibility tab and select Run in 256 colors. The Previous Versions tab within an application shortcuts Properties sts Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? . B. CONVERT. Answer: A QUESTION NO: 343 Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly. the technician believes that the computers video card has failed. Right-click the applications shortcut and choose Explore.com 102 Ac tua lTe A. which of the following will BEST fix this issue? A.co m . Which of the following steps should the technician take NEXT? A. C.actualtests. Right-click the applications shortcut and choose Compatibility.

RAM D. Device Manager B.co A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Case fan B." . Last Known Good Configuration D. Any Time. Processor C. Hard drive Answer: D QUESTION NO: 346 Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware.www. Dxdiag C. Debugging Mode B. Event Viewer sts . Active Directory Restore Mode C. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the "Pass Any Exam. Disable Automatic Restart Answer: C QUESTION NO: 348 A technician is working on a computer that has a virus downloaded on it.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 345 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Which of the following should be used to troubleshoot this error? m . Which of the following is MOST likely the issue? A. Telnet D. Which of the following Advanced Startup options would BEST resolve this issue? A.com 103 Ac tua lTe A.

but the stop errors continue. USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A. The technician has uninstalled the program.www. Which of the following would need to be created prior to the installs? lTe sts . Last Known Good Configuration C. Which of the following Advanced Mode Options should be used to start up the computer? A. a computer is getting stop errors. Restore Point B. Any Time. Safe Mode D. Resistance and size "Pass Any Exam.CompTIA 220-701: Practice Exam virus. Debugging Mode D. Wattage and size B. Emergency Repair Disk (ERD) D. Which of the following would get the computer back to the operational state it was before the install? A.actualtests. Debugging Mode B. Back up of the data C. Systems Restore Answer: D QUESTION NO: 350 A.co m 104 . Last Known Good Configuration C.com Ac tua A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Safe Mode B. Disable Automatic Restart Answer: A QUESTION NO: 349 After installing a program." .

Indexing D.11 standards operates at a maximum speed of 11Mbps? A. Defrag C. Which of the following would MOST likely cause the connection drops? A. The access point is next to a speaker B. 802. Cordless phones D.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files. 802.actualtests. Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802.co m 105 . Electrostatic Discharge (ESD) C.com Ac tua lTe sts . 802.CompTIA 220-701: Practice Exam C. Scandisk Answer: C "Pass Any Exam.11b B.11n C. Voltages and size D.11g D. Chkdsk B. Which of the following would BEST assist their searches? A. 802." .www.4GHz wireless access point that drops connections. Any Time. Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2.

A technician looks at a document and observes that the text appears to be consistent in color across the entire document. The largest cache that resides at the chip level. Any Time. D. C.com 106 Ac tua QUESTION NO: 357 lTe Answer: B sts . Answer: C QUESTION NO: 356 A user reports that print jobs are not printing.co m . C. B. Power cycle the printer. D. Which of the following is the MOST likely cause of the missing detail? "Pass Any Exam. Send a test page to the printer. Run an alignment page." . D. Replace all of the print cartridges.CompTIA 220-701: Practice Exam QUESTION NO: 355 Which of the following BEST describes L1 cache? A. Answer: C QUESTION NO: 358 A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. it will not delete. Which of the following options would BEST help troubleshoot the problem? A.www. The largest cache that resides outside the chip level. B. The fastest cache that resides outside the chip level. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. The user submitted the job as a priority. C. B. Once a job is submitted to the queue it cannot be removed. A user reports that the print jobs from a color inkjet printer appear fuzzy. Which of the following is the MOST likely reason? A. When the technician tries to delete the job.actualtests. The job must be deleted using theprinters front panel. The technician does not have the necessary permissions. The fastest cache that resides at the chip level.

B. 802. 802.www.11a D.11n B.key authentication Answer: B "Pass Any Exam.key authentication C. Some of the inkjets are clogged in the cartridge. WPA withshareD. 802.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A. C.com Ac tua lTe sts QUESTION NO: 360 .CompTIA 220-701: Practice Exam A. Any Time. Gigabit Ethernet B. Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A. WEP2 withshareD.actualtests. D. Infrared D." . The printer does not support the font on the document. The printer is set in draft mode in the printer properties.11b C.co m 107 .key authentication B. 802. Wi-Fi C. WPA2 withshareD.key authentication D. Bluetooth Answer: A Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. This printer is not capable of printing such fine details select another type of printer. WEP withshareD.

Which of the following is the FIRST step the technician should take? A. chkdsk "Pass Any Exam. C. Unplug the network printer and then replace with a new printer.www. msconfig D. Answer: A QUESTION NO: 363 Answer: C QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. D. convert B.ini C. Save all print jobs. B. The automatically restart feature in System Failure option is on. boot.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 362 A technician must replace a network printer.com 108 Ac tua lTe sts A. Any Time." . Notify all users before unplugging the printer. The hard drive is faulty and needs to be replaced. Which of the following is MOST likely the cause of this problem? A. fdisk C. B.co m Which of the following utilities can change the startup programs? . msinfo32 . Delete all print jobs before replacing the printer. Answer: B QUESTION NO: 365 Which of the following commands will partition a hard disk on a Windows XP computer? A. replace the printer and then print everything that was saved. D. C. The system cannot connect to the network. sysedit B. The system does not have enough free hard drive space.

Enter hard drive information manually into the Autoexec. In which of the following can the technician go to review the IRQ settings? sts . Answer: D QUESTION NO: 367 Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A. BIOS>Power Menu>S11>Hibernate D. Device Manager>Power Options>Check-off the Hibernate box C.CompTIA 220-701: Practice Exam D.bat. Enter hard drive information manually into the Boot. C. Start>Run>Regedit B.actualtests.com Ac tua A. Enter hard drive information manually into theNtldr file. After installing the hard drive which of the following must the technician do NEXT? A. B. D. Any Time. The technician suspects an IRQ conflict.ini file.www. Device Manager>Computer Properties C. format Answer: B QUESTION NO: 366 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect.co m 109 . Control Panel>Hardware Devices>Settings lTe A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Control Panel>Hardware>Systems>Power Management>Settings Answer: A "Pass Any Exam." . My Computer>Hardware>Settings D. Control Panel>Power Options>Hibernate tab B. Enter hard drive information manually into the BIOS.

BIOSis reporting a memory error. APM is off. Which of the following is the MOST likely cause? "Pass Any Exam. Power supply wattage is too high. Which of the following is the MOST likely problem? A. Power supply wattage is too low.www. C. Hard drive is faulty. D.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician has just installed Windows 2000 on a computers clean hard drive.co m 110 . Answer: A QUESTION NO: 372 A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. The toner cartridge is defective." .com Ac tua QUESTION NO: 371 lTe sts . The pick-up roller is defective. Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. D. Power supply is the wrong form factor. Which of the following is the MOST likely cause? A. Answer: C A technician has replaced a bad power supply in a workstation. B. D. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. The feed roller is defective. B. C.actualtests. CMOS battery is dead. The workstation will power up if only a single drive is connected. C. Which of the following is the solution? A. The workstation does not power up properly. B. The fuser unit is defective. Any Time. Powersupplys fan is defective.

Power supply is the wrong form factor. Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A. DDR C. Any Time. Windows XP Professional C.actualtests.CompTIA 220-701: Practice Exam A. B. ECC Answer: B "Pass Any Exam. Window Vista Home Premium D." . Powersupplys fan is defective. ECC C.co m 111 . SLI B. WindowsVista Business Answer: C Which of the following technologies corrects errors in memory devices? A. SLI D. Power supply is the wrong voltage. DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A. UPS B. Power supply is the wrong wattage. Windows Vista Home Basic B.com Ac tua lTe sts QUESTION NO: 374 . C.www. D. DLT D.

com 112 Ac tua lTe sts . SNMP C. MAC filtering "Pass Any Exam. SSID broadcasts C. Better cooling D. Lower cost B. Any Time.www. but requires the last device to use a terminator? A. FTP D. SMTP Answer: A QUESTION NO: 379 Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? A. SCSI Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A.0 D. Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port. VPN B.actualtests.co m . Error detection C. WEP keys B. Parallel B. IEEE 1394 C.CompTIA 220-701: Practice Exam QUESTION NO: 376 Which of the following is a benefit of having parity on a memory device? A. USB 2." .

CompTIA 220-701: Practice Exam D. WPA keys Answer: C

QUESTION NO: 380 Two wireless access points are located near each other, which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. Channel number C. SSID broadcast ID D. IP address range

QUESTION NO: 381

Answer: A

QUESTION NO: 382

Which of the following is a type of interference that can adversely affect wireless communications? A. RFI B. CRT C. EMI D. ESD Answer: A

QUESTION NO: 383

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CompTIA 220-701: Practice Exam Which of the following information can be found on a MSDS? A. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Network diagram to prevent damaging any cables Answer: B

QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue? A. Touch pad B. Flash drive C. IEEE 1394 port D. LCD display Answer: A

Answer: C

QUESTION NO: 386 Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Voltage or shocks C. Static or ESD damage D. Heat or burns

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A. Replace communications cable. B. Check to the correct type of paper is being used. C. Add additional memory to the printer. D. Change the toner cartridges.

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. LCD monitor B. CRT monitor C. NIC D. Memory chip Answer: D

QUESTION NO: 388

Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B. UTP C. RJ-11 D. Fiber Optic Answer: A

QUESTION NO: 389

A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. Fax machine C. Scanner D. Dial-up modem Answer: A

QUESTION NO: 390 After upgrading to Vista a user notices a clock, calendar, and several other items on their display. If they want to add more gadgets, which of the following features should they research? "Pass Any Exam. Any Time." - www.actualtests.com 115

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CompTIA 220-701: Practice Exam A. BitLocker B. Defender C. Sidebar D. User Account Control (UAC) Answer: C

QUESTION NO: 391 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. B. The drives device driver needs to be updated. C. The sound card is not connected properly. D. Decoder software needs to be loaded. Answer: D

QUESTION NO: 392

Which of the following is BEST used to cool down the CPU? A. Case fan B. Heat sink C. Power supply D. Decreased RAM Answer: B

QUESTION NO: 393 A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes.

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Document findings, actions, and outcomes. C. Verify full system functionality. D. Test the theory to determine cause. Answer: C

QUESTION NO: 395

A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps should the technician perform FIRST? A. Ask the customer questions to identify the problem. B. Establish a plan of action to resolve the problem and implement a solution. C. Document findings, actions, and outcomes. D. Verify full functionality and implement preventative measures.

A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes, mouse movement and the power light is blinking. Which of the following is causing this to happen? A. The BIOS need to be updated. B. The power supply has a loose connection. C. The keyboard is faulty. D. The system is in hibernation mode. Answer: D

QUESTION NO: 397 "Pass Any Exam. Any Time." - www.actualtests.com 117

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Fans must be directly applied to the cooled component. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). Download the latest drivers from the manufacturer. Print out a test page.com Ac A. Answer: A QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation.heatsinks provide passive cooling. Configure NetBEUI settings.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 399 sts . D. B. C. B.heatsinks provide active cooling. Fans are applied with thermal compound.actualtests. The technician needs domain administrator rights. Fans provide active cooling.www. The technician needs to map the drive. Which of the following is MOST likely the cause for this problem? A. tua A user purchased a TCP/IP laser printer. Ctrl + alt + delete then lock computer B. Answer: A Answer: D QUESTION NO: 400 On a Windows computer. Any Time.heatsinks are not. A. D. D." . C.heatsinks do not. B. C. The operating system is corrupt.co m 118 . The technician needs local administrative rights. Windows key + L C. Fans provide passive cooling. Ctrl + alt + L "Pass Any Exam. Configure the IP settings.

com Ac tua lTe sts . Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe. The adapter was rated at 50-60 Hertz. Which of the following is the MOST likely explanation? A. Windows key + Alt + M Answer: A. D. the AC adapter for their older laptop quit working. Any Time. B.www. Which of the following is the MOST likely cause? A. C. C. The AC adapter was inserted in the incorrect port. Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam D.actualtests. A hard drive with more than 4MB of free space B. which of the following must be available in the computer? A. The video cable connecting the monitor is loose. A CD. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything." . A video card with at least 16MB of VRAM D. The laptop BIOS was not updated to support external video. B.co m 119 . D. The adapter was rated for 220-240 Volts.ROM drive C.B QUESTION NO: 401 When installing the Windows XP operating system using RIS. The function key was not pressed to toggle the video output. The adapter was rated for 110-120 Volts. Windows key + alt + delete E. The monitor and laptop video cards are incompatible.

CompTIA 220-701: Practice Exam QUESTION NO: 404 A user reports that when they attach an external monitor to their laptop. Toggle the function key for the video display. A Remote Desktop session has been established on laptop. Adjust the refresh rate of the display to 72 Hertz. D. instead of seeing their desktop they only see their background graphic. . EFS C. C. Any Time. The sensitivity of the touch pad is too high.www. Which of the following will correct this problem? A.actualtests. Change the display resolution to a lower setting. B.co m A user reports that when they are typing. B. "Pass Any Exam. Store the drive next to a magnet for one hour. D. B. The mouse pointer software is corrupt. The laptop is near a source of EMF interference. which of the following MOST reliably prevents all data from being stolen? A. C. CHAP II Answer: B QUESTION NO: 407 When disposing of old hard drives. Answer: C QUESTION NO: 405 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. IPSec B. Which of the following is the MOST likely cause of the problem? . PGP D." . Uncheck Extend my Windows Desktop in the Display Properties. their pointer will randomly move about the screen or highlight words. Physically destroy the disk platters.com 120 Ac tua QUESTION NO: 406 lTe Answer: A sts A.

D. C. After completing the initial configuration.co m 121 . Answer: D "Pass Any Exam. Answer: D QUESTION NO: 409 Which of the following should be performed FIRST before accessing the Internet? A. Remove unneeded startup applications. Which of the following steps would shorten the startup time? A. B. Any Time. Run the defrag command on the system. Format the drive. Setup user profiles. Install system patches. Configure biometric authentication. Install anti-virus software. Perform a disk defragmentation. Run thechkdsk /f command on the system. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A. D. they notice the system takes a long time to display the desktop. C. Encrypt all local data files. D. C. B.actualtests.com Ac tua lTe sts .www." . B. Decrease the size of the paging file. Run a full anti-virus scan. Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. Remove the control circuit board from the drive. Install network monitoring software and perform a trace. D.CompTIA 220-701: Practice Exam C.

Create a restore point. Post the solution on an online tech forum. Launch the File and Transfer Wizard. C. They have had problems installing this application in the past. D. D. The laptop has an electrical short in the power supply. B. Describe the issue at the next staff meeting.CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. Which of the following steps should the technician take prior to installing the application? (Select TWO). Answer: C Answer: A. Which of the following is MOST likely causing this? A.B QUESTION NO: 413 A technician is troubleshooting a computer error.actualtests. sts .com Ac tua lTe A. C. C. Answer: B "Pass Any Exam. The customer is using the laptop power button instead of the docking station power button. After initial troubleshooting. Defragment the hard drive. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Document the issue and the applied solution. The laptop power cord is being used instead of the docking station power cord.co A customer calls a technician to request assistance in installing a new accounting application. The laptop battery is defective and needs to be replaced. Boot the computer in Safe Mode. m QUESTION NO: 412 122 . B. Read the application release notes. D. Call the department management to document the issue. Which of the following should the technician do FIRST after the problem is resolved? A. The customer can power up the laptop when using the power cord without the docking station. B. they called the OEM and identify the problem." . E. Any Time.www.

A.CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192.www.com 123 Ac A.co m . DLC E. Any Time. Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. Monitors sessions between two hosts C.168. SPX B. Class B C. It runs slower than the processor speed. Assigns IP address to the workstation B. C.actualtests. It runs at half the processor speed. D. B. NetBIOS C. Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO). Class C D.10 is an example of which of the following address classes? A." . It runs faster than the processor speed. TCP D. It runs at processor speed. Class A B. Provides a physical connection between a workstation and the network infrastructure tua lTe sts .0. Provides a logical connection between a workstation and the network infrastructure D. IP "Pass Any Exam.

C. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. and import it to the new system.CompTIA 220-701: Practice Exam Answer: C. A hub directs traffic between locally attached computers. Dispose of the monitor in the trash. Hubs only support TCP/IP protocols. A hub broadcasts all traffic to all ports. B. D. Discharge the CRT prior to disposal. C. cached website credentials and desktop preferences. Disassemble the monitor to prepare disposal of parts independently. D.com Ac tua A. C." . From Windows Explorer. B. Hubs are limited to a bandwidth of 4Mbps. D. The customer has required all personal information be migrated to the new computer including favorites. lTe sts A technician needs to provide a customer with a new computer running Windows Vista. Use the USMT to export the data from the old system.actualtests.co m 124 .www. Dispose of the monitor according to applicable environmental regulations. Any Time. Useregedit to export the user data to the new system. Which of the following should they do NEXT? A. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Which of the following can the technician do to ensure all settings are moved to the new computer? . Answer: B "Pass Any Exam. B. copy the users profile from the old system to the new system.E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A.

Lower the pointer speed in the Mouse Control Panel applet.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Any Time. they can connect to the network. C. The laptop is not receiving enough power from the battery so the battery should be replaced. Which of the following is the MOST likely cause? A.co m 125 . Keep the files on the portable drive and then look at them later for confidential material. Provide copies of the files to the people named on them. Answer: A "Pass Any Exam. Which of the following should the technician do? A. D. The laptop is not receiving enough power from the battery so a second battery should be installed.com Ac QUESTION NO: 423 tua lTe sts . B. Format the hard drive and reinstall the OS. B. Delete the files off the portable drive once they are finished burning the disc. The laptops NIC needs updated drivers. Update the drivers for the touchpad. If they connect the AC adapter. Update the drivers for the video card. While preparing the files for the disc burning. D. Which of the following is the BEST option to solve this issue? A." . The power management settings on their laptop are set to disable the internal NIC. C. Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. the technician notices files that pertain to other employees. C. B. Call the person that wants the disc burned andask them if they can look at the files. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power.www. D.

Carry it by holding it upside down by the base. B. B. Organize theusers papers into file folders. providing standard permissions. Reset the password for them and inform them of their username. Carry it with the screen closest to your body.co m . Which of the following should the technician do? A. Follow thecompanys established guidelines to reset passwords. "Pass Any Exam. The technician needs to work on the issue but is distracted by the users mess. D. Tell the user that they will return later in the day once they have cleaned their desk. Receive. C. Report the issue to theusers manager and return the next day to work on the issue. Schedule a later time to call them back once they remember their username. Any Time. understand. Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset. D.www. they cannot identify their username. B. The user is quite messy and has a lot of paper strewn about. C.CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue. D. put on hold and forward. Carry it with the protrusion on the back facing your body." . Which of the following actions should be taken? A. Create a new account for the user. however.actualtests. C. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A. Carry it by using both the power and video cords for stability. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A.com 126 Ac tua lTe sts . Ask the user if they mind if the technician removes the computer from the desk to fix the issue.

Which of the following is the BEST course of action? A. D.actualtests. D. B. put on hold. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen. give first impression. Any Time. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Check the BIOS for temperature changes. C. B. C. it sounds like an airplane taking off. Receive. Email the manufacturer with the details of the issue. Attempt to replicate and verify the issue. Receive. and forward. interpret. C. Ask the caller to call back when they are in a better mood. Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly. Open the case and determine the cause of the noise. tua lTe A customer reports that when the computer starts up. C. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Receive. Respond by asking the caller to slow down and repeat the concern twice. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . Which of the following would be the MOST effective way to respond to this call? A. Research online forums for assistance. D.com 127 Ac A. evaluate and respond. Listen to callers concern without interrupting and being judgmental.www. Verify that the user has not made any OS changes. ask for help and respond.CompTIA 220-701: Practice Exam B. Respond by informing caller to slow down and change their attitude. Update the OS with the most recent patches. "Pass Any Exam." .co Answer: B m . B.

CompTIA 220-701: Practice Exam D. Ask the customer's permission to put them on hold. 12 volts C.co QUESTION NO: 432 m 128 ." . C. a co-worker asks the technician for assistance. Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A. D. Put the customer on hold just for a few minutes. 24 volts D. The technician receives another incoming call from the technician's friend. Avoid the incoming call and call back later. Forward the customer to another technician. 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call. At the same time.com Ac tua lTe A. B. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Any Time. B. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.actualtests. Answer: B "Pass Any Exam. D. C. Put the customer on hold just for a few minutes and assist the co-worker. Forward the customer to another technician in order to listen to the co-worker. sts A technician is on the phone with a customer. Which of the following is the BEST course of action? . Write down error code and ask for assistance. Which of the following is the BEST course of action? A. 6 volts B.www.

Replace the workstations NIC. Any Time.com Ac QUESTION NO: 436 tua lTe sts . The technician speaks with the user. Reinstall the firewall software. Answer: D A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Answer: D "Pass Any Exam.www. disabling the firewall did not help the issue. D.co m 129 . D. Which of the following troubleshooting steps should the technician take NEXT? A. C.actualtests. C. Replace the motherboard and perform a system restore. B. Use Windows Recovery Console to perform a repair installation of Windows. B.CompTIA 220-701: Practice Exam QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error." . the technician believes that firewall settings may be the cause. Install anti-spyware and run an initial scan. B. Replace RAM modules and verify that all other system components are operating properly. Contact the user to determine if any recent changes have been made to the computer. After speaking with the user. C. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Which of the following troubleshooting steps should the technician perform FIRST? A. Report theusers story to management and wait for further instructions. Which of the following should the technician do NEXT? A. Answer: B QUESTION NO: 435 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Establish a theory as to what caused the changes to the computer. Document that disabling the firewall did not solve the issue and call another technician for assistance. Perform a virus scan and evaluate the results. Formulate another theory as to what might be causing the problem. however. D.

C. Insist that the user immediately delete the content. D. Ignore the situation so as to avoid workplace conflict. Ignore the content and complete the repair. Use a surge protector. a technician discovers content which they believe may be illegal. from computers which are in for repair. D. B. C. Answer: B QUESTION NO: 439 A. Report the situation to the appropriate authorities. B. Notify the customer about their stolen data. Report the situation to appropriate authorities. Plug the computer into a different power outlet. Which of the following describes the BEST course of action? A. Answer: D QUESTION NO: 440 An IT service provider receives laptops from many different customers.CompTIA 220-701: Practice Exam QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Which of the following can the technician recommend? A.www.actualtests. Use a signal attenuator." . When is it appropriate to make copies of a customers confidential data? "Pass Any Exam. Use an uninterruptible power supply (UPS). Answer: A QUESTION NO: 438 While troubleshooting a problem on a users computer.co m 130 . Delete all the illegal content from the user's computer. Any Time.com Ac A technician notices co-workers copying files onto their personal storage media. Which of the following is the BEST course of action? tua lTe sts . B. D. Confiscate the co-workers personal storage media. C.

B.CompTIA 220-701: Practice Exam A.co m 131 . An invalid IP address lTe Which of the following can cause a printer to output nonsensical. SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A. A corrupt software driver B.com Ac tua A. Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. It is never appropriate to copy acustomers data. DDR3 B. C. Any Time." . Excessive humidity C. D.www.actualtests. random characters? sts . D. Answer: D "Pass Any Exam. Windows 2000. A low toner cartridge D. B. RDRAM C. It is not appropriate unless the content is public knowledge. For backup purposes and if the technician deems it necessary. For backup purposes and with thecustomers permission. resulting in the need for continuity chips in otherwise unused slots? A. Windows XP Professional. C. DRAM D. Windows XP Home Edition. WindowsVista Ultimate.

" . HTTPS Answer: C QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down. HTTPS C.com 132 Ac tua lTe sts A. Video capture card Answer: B QUESTION NO: 445 Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A.co m Which of the following protocols is used to encrypt data on a wireless network? . Docking station D. Which of the following components should the technician replace? A. Processor "Pass Any Exam. SFTP B. which of the following hardware components needs to be installed? A. WPA D. L2 cache B. WEP B.www. HTTP . TV tuner card C. WAP C. Any Time. CMOS battery C.actualtests. WAP D. KVM switch B.CompTIA 220-701: Practice Exam QUESTION NO: 444 If using Windows Media Center.

C. 32GB C. Check to see if wireless is turned on. Hidden devices D. RAM capacity C. Check the wireless card to be sure it is seated correctly.com Ac tua lTe A. sts A users laptop has a built-in wireless NIC and cannot see the network. C. D. 2048MB Answer: B Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE). 1024GB D. Any Time.co QUESTION NO: 449 m 133 .www. I/O address ranges E. Devices by type B. Check the wireless card for antenna connections. Check the software for a complete install.D "Pass Any Exam. 16GB B. Mapped network drives F. B. A.actualtests. System clock Answer: B QUESTION NO: 448 Which of the following is the maximum partition size of the FAT32 file system? A." .CompTIA 220-701: Practice Exam D. Explanation of error codes Answer: A. Which of the following is the FIRST course of action to take on the laptop? .

CompTIA 220-701: Practice Exam QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A. 23 B. 8080 Answer: A QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Multimedia B. 25 C. Heatsink B. by default. is used for Telnet? A. TV tuner C. Passive C. 110 C. Graphics accelerator "Pass Any Exam. Any Time. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers. Active Answer: D QUESTION NO: 452 By default.co m 134 ." .actualtests. which of the following ports is used for Remote Desktop (RDP)? A. 80 B. Capture D.com Ac tua lTe sts . 2335 D. 80 D.www. Liquid D.

NIC B. Enable Boot Logging C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A.actualtests. HTTP C. TELNET Answer: C QUESTION NO: 458 "Pass Any Exam. Safe Mode with Networking Answer: A Which of the following network types provides a secure connection to a private network over the Internet? A.co m 135 . Last Know Good Configuration D. Wireless card C. Any Time. WAN B. Safe Mode with Command Prompt B.com Ac QUESTION NO: 457 tua lTe sts . SATA D.www." . VPN D. Bluetooth Answer: A QUESTION NO: 456 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? A.

Turn off the power to the USB device first then the computer. Unplug the device from the computer. Firmware D.actualtests. Memory C. Which of the following would be the BEST recommendation to the customer? A.com Ac Which of the following should a technician do in order to remove a USB storage device in Windows 2000? tua QUESTION NO: 460 lTe sts . Chipset Answer: C QUESTION NO: 459 A customer has two computers with NICs installed.co m 136 .www. Crossover cable D. Any Time. Use the Safely Remove Hardware icon in the System Tray. Which of the following must the technician update? A. The technician has determined this can be done. Switch Answer: C A. Router C. Use the Safely Remove Hardware icon in the Control Panel. Operating system B.CompTIA 220-701: Practice Exam A technician receives a call from a client requesting that a faster CPU be installed into their PC. D. C. Bridge B. Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away. Which of the following should the technician do? "Pass Any Exam. B. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing." . but the motherboard needs an update.

use their telephone number as the WEP key.co m 137 . try and keep the same password so the customer can always remember it. B. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. try not to use numbers in the password. Improved performance B. C.actualtests. use the run command and type folder. Improved video game performance "Pass Any Exam. C. create the folder in My Documents then click and drag the new folder to the desktop." . B. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. D. D. Send the drive to a data recovery company. Improved security features C. change the password frequently. Improved registry settings D. Answer: D QUESTION NO: 462 When setting up security for a wireless home network. and select folder. C. a technician should advise the customer to: A. rightclick on the desktop.com Ac tua lTe sts Answer: A . B.CompTIA 220-701: Practice Exam A. create the folder on a flash drive and then click and drag the new folder to the desktop.www. Answer: A QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A. QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. select new. D. Any Time.

Any Time. Boot the unit in Safe Mode by pressing F8. Boot the unit in Safe Mode by pressing Ctrl/Esc. C.www.co m . D. Boot the unit in Safe Mode by pressing F5.actualtests. Which of the following options is the FIRST step in successfully booting the computer? ." . If the monitor has been degaussed recently B. C. The refresh rate for the external display Answer: D QUESTION NO: 466 Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work. Which of the following is the FIRST step the technician should take? A. sts A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Have the user power off for five minutes then restart the system. Run a check disk operation on the hard drive. B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. The monitor driver version C.com 138 Ac tua lTe A. Have the user check external drives for media. Boot into BIOS and check the hard drive status. B. Answer: C QUESTION NO: 468 "Pass Any Exam. Which of the following is the FIRST item to check? A. The power to the external displays docking station D. Boot into setup/BIOS and check the Graphics options. D.

press F8 and select Last Known good configuration.CompTIA 220-701: Practice Exam A technician wants to reinstall Windows operating system on a notebook computer. D. website where cookies are required. website that does not require a password to log in. however.1.com Ac A customer wants to add a network printer to a home network. Boot into BIOS/Setup and change the boot sequence. C. Set the IP address to match the gateway address. the computer boots off the installed operating system on the hard drive. D. Enable print sharing from the main computer.co m A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. The technician explains this is a: 139 . . The technician tries to boot the computer with the Windows CD in the drive. Which of the following is the FIRST action the technician should take? A.0. Which of the following is the BEST recommendation that a technician could make when configuring the printer? tua QUESTION NO: 470 lTe Answer: D sts A. Set the printer to DHCP.actualtests. Answer: D QUESTION NO: 469 A. B. C. B. C. Configure the printers IP to 127. secure website.0. B. When Windowsstarts. popup advertisement that has been blocked." . press F8 and select Safe Boot. D.www. When WindowsStarts. Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning. Which of the following is the BEST course of action to take? "Pass Any Exam. Any Time. Boot into BIOS/Setup and update the BIOS.

Update or reinstall the display driver. pauses and then repeats.actualtests. The NEXT step to evaluate the problem is to: A.com 140 Ac A. tua A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. C. B. Remove the power and check the position of the jumpers on the motherboard. D. check the printer for paper jams in the path. Answer: B QUESTION NO: 472 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Ask the customer what is occurring when the display is lost. B." . Remove the battery and run the laptop on the external power supply. Check the System Event log for over temperature entries. Check to see if the monitor and computer are powered by a UPS. B. Answer: C QUESTION NO: 473 Answer: B QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. D. Consult the maintenance manual for the error code. The technician arrives and finds the printer is online but there are not any lights on the network card. Replace the video card because there is no display. Which of the following is the BEST course of action to determine the cause? lTe sts . Unplug and then re-connect all cabling to the components. Any Time. "Pass Any Exam. Run the computer until the error occurs then find where the source of the heat is. replace the network card in the printer.CompTIA 220-701: Practice Exam A. D.www. B. Check the quick setup guide for BIOS settings. C. C. Ask the customer how the laptop is being used when it reports the error.co m . Which of the following would be the NEXT troubleshooting step? A. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model.

The technician knows the print server had maintenance done over the weekend that included driver updates. cycle the power on the printer and observe the boot process. Biometric authentication Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam C. Standby B. Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color. D. power cycle the printer to update the driver. but only in monochrome. Which of the following security technologies is this considered? A. WPA encryption D.www. Any Time. C. check the printer properties on the server. flash the firmware on the printer to match the new driver. Shutdown lTe Which of the following power saving modes in Windows XP uses hard disk space to store active memory? sts QUESTION NO: 476 .actualtests. have the customer clear the print queue and reboot. The NEXT action would be to: A.co Answer: B m 141 . power off the printer. Sleep D. Hibernation C. D. B. Smart card authentication C. Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use. have each user remove and re-install the printer to update the driver. Password authentication B." .com Ac tua A.

D.actualtests. C. Answer: C "Pass Any Exam. try turning the monitor on/off. WEP C." . reseat the video card in the PC. Which of the following Windows services is not starting during boot? m . check the power cable on the monitor. WPA. IPSec Services sts . Reseat the video card. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Turn the monitor on/off. try turning the monitor on/off. The technician on call determines that the PC is powered on and is not in standby mode. Print Spooler D.CompTIA 220-701: Practice Exam QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. Add Hardware Wizard C. Computer Browser B. B.co A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Turn the monitor on/off. WPA D. reseat the video card.www. check the power cable on the monitor.com 142 Ac QUESTION NO: 480 tua Answer: C lTe A. check the video cable from the monitor to the PC.AES Answer: A QUESTION NO: 479 A user calls to report a completely blank screen on their PC. check the video cable from the monitor to the PC. WPA2 B. Check the video cable from the monitor to the PC. Any Time.

co Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? m .www. Northbridge B. Northbridge B. DMA controller sts . Any Time. Southbridge B. DMA controller C. Southbridge Answer: A QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? "Pass Any Exam. BIOS C.actualtests. BIOS C." .com 143 Ac tua lTe A. Southbridge D. Northbridge Answer: A QUESTION NO: 482 Answer: C QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. CMOS D.CompTIA 220-701: Practice Exam QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A. DMA controller D.

co m 144 . Port triggering C.com Ac tua lTe sts . Check the power outlet to verify it is supplying power. Slot A Answer: A "Pass Any Exam. Check the power supply for voltage output. 478 B. Verify that the power button is plugged into the motherboard." . Which of the following is the NEXT troubleshooting step the technician should take? A.CompTIA 220-701: Practice Exam A. 775 C. Southbridge C. Biometric password B. 959 D. Any Time. Replace the power button. BIOS D. Bitlocker Answer: C QUESTION NO: 487 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A.www. B.actualtests. DMA controller Answer: B QUESTION NO: 485 A desktop computer is not responding when the power button is pressed. D. Case open switch D. C. Northbridge B. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Answer: A QUESTION NO: 486 Which of the following demonstrates a physical method of intrusion detection? A.

The printer has corrupt drivers." . Any Time. Which of the following is the FIRST thing the technician should do? A. It was working fine yesterday.com 145 Ac tua lTe sts .actualtests. Answer: A QUESTION NO: 489 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Verify when the last time the computer was working correctly was. Theusers workstation has a faulty NIC. B. A. The printer has a faulty NIC. The technician can also print a test page from another workstation. The printer is no longer the users default printer.CompTIA 220-701: Practice Exam QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer. D. Unplug the PC and put on an anti-static wrist strap. PCI express C. Inform the customer of how long it might take to resolve the problem. B.www. Multi-core B. C. Answer: D QUESTION NO: 491 "Pass Any Exam. Dual-core Answer: A.co m . Which of the following is the MOST likely cause of the problem? A. The technician can ping the users workstation and the printer. Update the virus definitions and start a scan for viruses. SODIMM D.E QUESTION NO: 490 When troubleshooting an issue with a customer. D. DDR2 E. C.

Assign a password complexity policy. Username/password B.com Ac tua lTe sts .actualtests.www.CompTIA 220-701: Practice Exam A technician is asked to connect a Windows XP SP3 computer to the Internet. Which of the following should be selected to BEST meet the user's needs? A. Which of the following is the FIRST thing a technician should check? A. Any Time.co m 146 . they do not want the updates to interfere while they are working. Turn on Automatic Updates. Set automatic updates to download and install. C. B. B. Which of the following is a best practice? A. Check the print queue. WPA D. Set automatic updates to download only. C. Update the network device drivers. Fingerprint scanner C. Disable all file shares. "Pass Any Exam. Answer: A QUESTION NO: 492 A user wants their computer to automatically receive updates from Microsoft. however. B. Turn off the firewall." . D. Update the antivirus definitions. Check power on theusers laptops. D. MAC filtering Answer: B QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer. Answer: A QUESTION NO: 493 Which of the following is an example of biometric security? A.

Check the domain print server. Answer: A "Pass Any Exam. Firmware settings C. The technician needs to change the computers settings to boot from a recovery CD. a technician notices that the software hangs during the hardware detection phase. HPFS C. NTFS D. FAT32 Answer: C Answer: D QUESTION NO: 497 While installing Windows XP. Where should the technician make the necessary boot order changes? sts QUESTION NO: 496 .actualtests.com Ac tua A. Check the disk for scratches. BIOS settings lTe A user's computer does not boot.co m 147 . How should the technician troubleshoot this issue? A. Check the CMOS battery. Motherboard settings B. Answer: B QUESTION NO: 495 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Check the boot order in the BIOS. B. C. Which of the following file systems should the technician select? A. Any Time. Check for incompatible hardware. Jumper settings D. D.www." . D. FAT16 B.CompTIA 220-701: Practice Exam C. Check the network connections.

select Properties C. B. select Properties B. Check the printers BIOS.com Ac tua lTe sts . Right-click Start menu. select Properties D. Check the USB port.CompTIA 220-701: Practice Exam QUESTION NO: 498 After several months users report that their computer runs slower. Check the manufacturer's website. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A. select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. Right-click My Network icon. Which of the following is the BEST solution to locate the correct drivers? A. Answer: B QUESTION NO: 501 "Pass Any Exam. C. Any Time.www. Backup Manager C.co m 148 . Add Hardware Wizard. Right-click My Computer icon. Task Scheduler Wizard D." . The installation CD is not available. D. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Task Manager B. The problem is related to large files being deleted.actualtests. Right-click System Tray.

Any Time. AT C.co m .CompTIA 220-701: Practice Exam Which of the following adapter cards is used to access the Internet through a telephone line? A. From the printer properties page D. TELNET C. ACL Answer: A When a job fails to print. A cable modem D. HTTP Answer: C "Pass Any Exam. PC/XT D. From the administrative tools applet Answer: C QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. A T-1 connection Answer: B QUESTION NO: 502 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. NNTP B." .actualtests.com 149 Ac tua lTe QUESTION NO: 503 sts . ATX B. From theprinters drivers B. An asynchronous modem C. Manually on the printer C. where would a technician go in Windows to print out a test page? A. A network interface card B. SMTP D.www.

Switch Answer: D QUESTION NO: 508 Which of the following network devices interconnects networks together? "Pass Any Exam. Full duplex D.www. NTP B. Port mirroring C.com Ac Which of the following network devices helps prevent data collision by not allowing data to be broadcast? tua lTe sts . Port forwarding Answer: C QUESTION NO: 507 A. Any Time. Bridge D.CompTIA 220-701: Practice Exam QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A. RDP D. PPTP C. Modem C." . Half duplex B. LDAP Answer: C QUESTION NO: 506 Which of the following transmission types allows for a NIC to send and receive data simultaneously? A. Hub B.actualtests.co m 150 .

Any Time. "Pass Any Exam. Switch B. Answer: C QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A.com 151 Ac tua lTe Which of the following is a difference between a local printer and a network printer? sts . Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Switch B." . Router D. C. Hub C. Hub Answer: D QUESTION NO: 510 A. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Ink jet printers are safe for the environment.CompTIA 220-701: Practice Exam A.co m . while laser printers can be harmful to the environment. Router D. Modem C. Modem Answer: C QUESTION NO: 509 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. A maximum of two computers can share a local printer verses unlimited users can share a network printer.actualtests. D. B.www.

inkjet. but the printer does not print the job.com Ac tua A. Which of the following may be the cause? sts QUESTION NO: 513 . equipment from abuse and misuse. Printer configuration is incorrect. The application used to create the document is incompatible with the printer. The interface Answer: A Answer: C QUESTION NO: 514 Compliance regulations regarding data sensitivity are primarily created to protect the: A.CompTIA 220-701: Practice Exam B. B. C. Answer: C "Pass Any Exam. while an inkjet printer fuses the image to the page. C. company's intellectual property and proprietary information. lTe A customer reports that while attempting to print a document it seems to queue up fine. The writing element B. while the inkjet printer can only use ink cartridges. The power supply D.www. B. D. Laser printers melt the image onto the page. D. D." . Answer: D QUESTION NO: 512 Which of the following components is a distinguishing characteristic of a laser. customer's personal files and professional data. and impact printer? A. Outdated or corrupt print driver. Laser printers use toner. The control panel C. Any Time. Laser printers fuse the image to the page. thermal. person who would be directly affected in the case of a breach. A print job is waiting in the print queue. C. while an inkjet printer sprays the image on the page.actualtests.co m 152 .

C. which of the following provides the MOST room for effective cooling? A. NLX D.CompTIA 220-701: Practice Exam QUESTION NO: 515 In regards to computer case form factors. 800 x 640 D.actualtests. ATX C. 800 x 600 C. DVD/RW drive B. which of the following is the minimum default resolution setting that Windows XP supports? . Any Time.co m In terms of screen resolution. 1280 x 920 . SD flash drive C. Micro ATX Answer: A QUESTION NO: 516 A CD drive is a type of: A. B. Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A. hot swappable drive.com 153 Ac tua QUESTION NO: 517 lTe Answer: B sts A.www. BTX B. D." . optical drive. solid state drive. 640 x 480 B. network drive. SODIMM "Pass Any Exam.

B. Answer: A Which of the following would be an example of an I/O interface? A." . SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: A.www. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? "Pass Any Exam. B. D. DIMM chip B. auto sensing from 100 to 240 Volts. equivalent to the original power supply wattage.co QUESTION NO: 520 m . it is important for the output to be: A. PS/2 port Answer: D QUESTION NO: 521 When purchasing an extra AC adapter for a notebook computer.actualtests. equal or greater than the original power supply wattage. equal or lesser than the original power supply wattage. number of installed hard drives. D. IDE drive C. Any Time. how data is distributed between multiple drives. the number of partitions across multiple hard drives.com 154 Ac tua lTe sts . C. C.CompTIA 220-701: Practice Exam D. AGP slot D. Answer: A QUESTION NO: 522 On a desktop computer. the back up tape drive configuration.

Thermal grease between the processor and theheatsink Answer: D Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed. Two processors installed on the motherboard D. The computer will not pass POST. Automatic integrated surge protection is provided through the upgrade. the computer must be equipped with which of the following? sts QUESTION NO: 524 . C. A 64-bit capable processor lTe To run a Microsoft Windows 64-bit OS. Automatic voltage detection between 110 and 220 voltage is provided.3 volts of power to the computer. C.com Ac tua A. Which of the following statements is MOST likely true? A. B. Any Time. Hyper-threading technology D. The computer will overheat.www. The OS will have to be reinstalled. The computer can run faster because of the larger power source. Answer: A QUESTION NO: 523 For a computer's core 2 processor to work properly.CompTIA 220-701: Practice Exam A. Double the clock speed on a 32-bit processor B. Thermal grease between the processor and the fan C. D. it must have which of the following? A. The memory speed will decrease. D. Answer: A "Pass Any Exam. The addition of 3.actualtests. Thermal grease between the fan and theheatsink B." . B.co m 155 . Hyper-V technology C.

Impact B. C. D. The scanner must be configured to read the code(s) desired. which of the following should occur? A. A. The scanner must be installed between the PS2 mouse and the computer. Which of the following is the possible cause? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 526 When installing a barcode scanner on a computer.co m 156 . The barcode scanner should be set up in the computers BIOS. B.actualtests. The flatbed scanner must be removed. To allow additional power to be available to the laptop when docked C. Any Time.com Ac tua lTe sts . To provide additional software security to the laptop D. Duplex C." .D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? A. Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Inkjet D. To allow peripheral devices such as a monitor to remain attached B. "Pass Any Exam. To provide additional USB ports for the laptop E. To allow LAN/WAN switching Answer: A.www.

Boot in Safe Mode. C. The power supply is not connected to the system board.co m . Which of the following would be the BEST course of action for the technician to take? A.actualtests. Boot from LAN.C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Which of the following could be contributing to the noise? (Select TWO).CompTIA 220-701: Practice Exam A. The repairs go as planned. Cooling fan C. E. A. B. "Pass Any Exam.B QUESTION NO: 530 The user states the desktop computer is very noisy. D. Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work. Answer: A. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.www. Memory chip Answer: B. The CRT display has failed. C. CPU B.ini file. Any Time. D. B. Boot from Emergency Boot Disk. Hard drive D. Boot to Last known Good Configuration.com 157 Ac tua lTe sts . Call and/or email the owner the status of the repair and answer any remaining questions they might have. A memory chip is defective. A PCI card is not correctly seated. Motherboard E." . Windows has a corrupt boot.

Keep the power supply within acceptable temperature ranges. and personally contact the owner to update on the status of the repairs. B. C.1 "Pass Any Exam. Answer: D QUESTION NO: 533 A customer would like to build a Media Center PC for their home theater.CompTIA 220-701: Practice Exam B. Which of the following technologies is capable of this functionality? A. PC card 8. DVI-I C. leave a copy for the company owner. Keep the processor within acceptable temperature ranges. DVI-D B. VGA D. Keep the hard drive within acceptable temperature ranges. Express card C. HDMI Answer: D QUESTION NO: 534 Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A." . ask one of the assistants at the company to contact the owner.com 158 Ac A. D.www.co m . tua Which of the following is the purpose of a heatsink in a PC's CPU? lTe sts . Any Time. Mini-PCI card B. Document the work done at the firm and leave the company owner a voicemail. C. Keep thenorthbridge chip within acceptable temperature ranges. Document the work done at the firm. and due to space constraints. relaying details of the repair to save the technician time. D. Document the work done at the firm. asks to have a single-connection that will carry video and audio to and from the PC.actualtests. the owner would probably not want to be bothered during the work day.

www. Use a multi-pass third party formatting utility. Use Windows built-in Disk Management utility and format the disk.com Ac tua A. which of the following is true? A. B. The motherboard jumpers need to be properly configured.co m Answer: A 159 . Memory has to be installed in matching pairs. lTe sts Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? .CompTIA 220-701: Practice Exam D. Run a high powered magnet over the drive several times.2 Answer: B QUESTION NO: 536 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. C. 56K dial-up Answer: B QUESTION NO: 539 "Pass Any Exam. C. Satellite D. Fractional T1 C. D.actualtests. using at least five passes. D. Memory has to be installed in marked matching slots. using chips equal to or larger than 1GB in size. Reformat the hard drive. Memory has to be installed in same speed and size modules. in marked matching slots. B." . PC card 7. WiMAX B. QUESTION NO: 537 Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A. Any Time.

com Ac tua A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Fiber D. Due to limited ability to conceal cabling within walls.CompTIA 220-701: Practice Exam A small business is looking to run new cabling for their upgraded network. Security Center B. Windows Defender D.C QUESTION NO: 542 A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? "Pass Any Exam.www. Windows Vista Home Premium Answer: A. Windows XP Professional E. Coaxial C.actualtests. Device Manager C.co m 160 . lTe sts . Which of the following operating systems currently include this functionality? (Select TWO). Event Viewer Answer: D QUESTION NO: 541 A. WindowsVista Business D." . the company is being forced to run the lines along power wiring and overhead lighting. Windows 2000 Pro C. Which of the following would be the MOST cost effective cable to choose? A. UTP B. WindowsVista Ultimate B. Any Time. STP Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A.

7 Answer: C "Pass Any Exam.co m 161 .www.16. 10Mb D.actualtests.CompTIA 220-701: Practice Exam A. 100Mb B.5 C.10. Four D. ping t 172. Liquid ink Answer: C Network hubs. ping a 192. Full duplex C. One B." . ping v 10.168.5 D.122.18.11 B.0. Any Time. can run at which of the following modes? A. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A. Five Answer: A QUESTION NO: 543 A laser printer uses which of the following consumables? A. Toner D. Ribbon C. by design. Two C.com Ac tua lTe sts QUESTION NO: 544 . ping f 189. Fuser B.1.68.

MSCONFIG was used to execute the system.www.co m . MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC. MSTSC D. B. Upon power on. Which of the following choices is MOST likely the cause? A." .ini file. the operating system will only recognize 1GB of RAM. D. MSCONFIG was used to enable the computer services.com 162 Ac tua lTe sts . MSCONFIG was used to disable the computer services. MSCONFIG C. edit C. The RAM has been inserted backwards in their slots.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following commands is used to open an editor to adjust the Windows database? A. MSCONFIG was used to execute the win. Which of the following is the MOST likely cause of the issue? A. Answer: B QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A. msconfig B. The PC BIOS does not support the new RAM size.ini file. "Pass Any Exam. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. PERFMON B. C.actualtests. Any Time. regedit D. B. dir Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally.

CompTIA 220-701: Practice Exam C.0. no errors are reported and the data cable is connected." .www.0.1. D. B. Any Time. C. My Computer C. The physical printer online light is lit. ping 127.1 D. D. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing.0. The Print Processor has been changed in Printer Properties.1 C. The Use Printer Offline option is not checked.0. The BIOS revision is the latest version.1 Answer: D "Pass Any Exam. localhost 128.0. The Use Printer Offline option is checked. The monitor is not plugged into the video card. System Information D. ipconfig 127. Which of the following is the MOST likely cause of this problem? A.0.0 B.1. ping 128. The Printing Preferences has been changed in Printer Properties. Control Panel B. Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A.com Ac tua lTe sts QUESTION NO: 551 .co Answer: B m 163 .actualtests.

Component Services D. Device Manager "Pass Any Exam. Device Manager D.co m 164 . Performance Logs and Alerts B. Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A. Performance Logs and alerts C." .actualtests.com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 553 In which of the following is the Event Viewer located? A.www. Performance Logs and Alerts D. Performance Logs and Alerts D. Computer Management B. Computer Management B. Any Time. Computer Management B. Component Services Answer: A QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A. Computer Management C. Device Manager C. Device Manager C. Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A.

System Information Answer: A QUESTION NO: 560 Which of the following commands opens a utility that will display component driver versions? A. My Computer B.com Ac tua lTe sts A. System Properties B.co Which of the following utilities is started when msinfo32 is entered in the run line? m 165 . System Properties C. Any Time. System Information C.www.actualtests. Startup Menu C. System Configuration B. cmd "Pass Any Exam. Task Manager D. System Configuration . Control Panel D. System Tray Answer: B QUESTION NO: 558 Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A. Task Manager D." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A.

Performance C. Simple File Sharing C. msinfo32 D. Power Options B.actualtests. Simple File Sharing B. Any Time. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. msconfig Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Event Viewer C. Hardware Wizard D. Computer Management Answer: D QUESTION NO: 564 "Pass Any Exam. dxdiag C.co m 166 . Hardware Wizard D." . Hardware Wizard D. Power Options B. Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam B.www.

com Ac tua lTe sts .100. 8 B. 28 Answer: A QUESTION NO: 566 How many characters are used in a 128-bit WEP encryption key? A. 10 C.10. 192.CompTIA 220-701: Practice Exam Which of the following is a class C IP address? A. 12 C.www.co m 167 . 10 B. 26 D. 172.100 C. 26 D. 122. 26 D.1 D. 10 B.1.actualtests.168." .1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A. 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 28 Answer: A "Pass Any Exam.1.1 B. 4. 12 C.1. Any Time.168.168.

CompTIA 220-701: Practice Exam QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 16 C. 63 D. 64 Answer: C

QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802.11g B. 802.11n C. 802.11b D. 802.11a Answer: B

QUESTION NO: 570

Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. B. Connects multiple users to one computer. C. Connects multiple computers to one monitor, keyboard, and mouse. D. Allows multiple computers to communicate with each other in a network. Answer: C

QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A. Router B. DSU C. Modem D. CSU "Pass Any Exam. Any Time." - www.actualtests.com 168

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on, and that it gets unusually hot. The battery is full and the laptop is plugged in, and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Fan B. CPU C. Battery D. RAM Answer: A

QUESTION NO: 573

Answer: B

QUESTION NO: 574

Which of the following BEST describes SPAM? A. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages Answer: B

QUESTION NO: 575

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A. Cable ties B. ESD strap C. MSDS D. Surge protector

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Which of the following safety tools prevents static electricity damage to internal computer components?

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CompTIA 220-701: Practice Exam Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Worm B. Trojan C. Spam D. Logic bomb Answer: B

QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Virus B. Worm C. Adware D. Spyware Answer: D

Answer: C

QUESTION NO: 578 If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. WindowsVista Business C. WindowsVista Premium

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A. WAN B. VPN C. LAN D. VLAN

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Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

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QUESTION NO: 577

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CompTIA 220-701: Practice Exam D. WindowsVista Ultimate Answer: D

QUESTION NO: 579 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. B. Safely Remove Hardware Function. C. Disable in the BIOS. D. Restart the OS. Answer: B

Which of the following steps will find an IP address? A. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Start> Run>typecmd> dir D. Start> Run> typecmd> goto Answer: B

QUESTION NO: 581

A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? A. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. Document findings, actions and outcomes Answer: D

QUESTION NO: 582

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QUESTION NO: 580

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CompTIA 220-701: Practice Exam It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B. A record of the administrative passwords C. A complete restore of the hard drive D. An emergency repair disk (ERD) Answer: D

QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before; however, they are not receiving any WiFi signals. Which of the following should the technician do? A. Suggest they move computer around. B. Check to see if the NIC is functioning. C. Check thatWiFi is enabled. D. Ask if they have a modem. Answer: C

Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 Answer: D

QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose? A. Stand by B. Shut down

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QUESTION NO: 584

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C. NIC B. B. WiFi Card C. Answer: C "Pass Any Exam. Any Time. Which of the following would be the BEST course of action to take? A. inquiring how the systems are running and offering any additional assistance. Email the business owner and offer discounted services for the next system upgrades. sts How can a user continue a paused print job when using Windows XP? ." . D.co m Answer: C 173 .com Ac tua lTe A.www. Contact the customer with a follow-up call. inquiring when the next system upgrades can be started and offer discounts. Hibernate D. B. Contact the customer with a follow-up call. Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. D. Email an assistant at the business to see if they are satisfied with the services rendered. Right click on the print job and select restart. Right click on the print job and select resume.CompTIA 220-701: Practice Exam C. Right click on the print job and select properties. C. Right click on the print job and select cancel. Bluetooth D. Broadband card QUESTION NO: 587 Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business.actualtests. The technician has not heard back from the client.

Check the keyboard drivers in Device Manager and reload if out of date. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.co m .CompTIA 220-701: Practice Exam QUESTION NO: 589 A company customer calls in because the keyboard on their newly issued laptop is not working right. Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A. Question the customer to determine if they are using the embedded keyboard for the first time. Where would be the proper place to configure this? "Pass Any Exam. Which of the following is the NEXT action to take? A. /v C. C. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. D. Any Time.actualtests. Modem C. Router Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A. Have the customerrestart the computer to reset the keyboard for the customers profile. but is now attempting to use the laptop's embedded keyboard. /r B. Switch B.www.com 174 Ac tua lTe sts . The customer had the laptop working properly all day in a docking station setting." . B. Bridge D. /b D.

RAID 1 C. RAID 6 D. Optical Drive D. Hard Disk MBR Answer: C QUESTION NO: 593 A user reports a constant whining noise coming from their computer while it is on. RAID 1 B. RAID 10 Answer: A "Pass Any Exam.www. Which of the following RAID arrays is the technician using? sts .INI file C.actualtests. RAID 5 D. PXE Boot Rom B. BIOS D. BOOT.CompTIA 220-701: Practice Exam A. Any Time.com Ac A. Processor B. Which of the following is MOST likely failing? A." . CPU Fan C. RAID 5 C. Hard Drive Answer: B QUESTION NO: 594 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A. RAID 10 tua lTe A technician has setup two disks in a RAID array of equal size. RAID 0 B.co m 175 .

RG-6 "Pass Any Exam. RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A. UTP Answer: B Which of the following cable types contains a foil shield inside the jacket? A.com Ac tua QUESTION NO: 598 lTe sts . Fiber C.CompTIA 220-701: Practice Exam QUESTION NO: 596 Which of the following RAID arrays does stripping with parity? A.co m 176 .actualtests. CAT6 C. RAID 1 C. Fiber B. STP B. RJ-45 B. RAID 5 D. RAID 0 B. Coaxial D. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A. STP D. Any Time." .www.

UTP C.com Ac tua lTe A.www. RJ-11 B. Coaxial B. Any Time. Cable Answer: B QUESTION NO: 603 "Pass Any Exam.actualtests. Satellite C. BNC C.CompTIA 220-701: Practice Exam C. RG-6 QUESTION NO: 601 Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A. ST D. DSL D. Fiber D. BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A. Fiber B." .co m Answer: A 177 . STP sts Which of the following cable types have a single copper wire used for sending and receiving data? . ST D.

Any Time. Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A. Spam C. Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A. Botnet B. Cable C. Spam D.co m . Satellite Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A. DSL B.11g D. 802. 802.CompTIA 220-701: Practice Exam Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Adware D." . Spyware Answer: D "Pass Any Exam.com 178 Ac tua lTe sts . Spyware B.11a B. Botnet C.11n C. Fiber D.www. 802.actualtests.

Worm D. Botnet D. Surge protector D.actualtests.co Which of the following malware types sends out email from a clients address book? m 179 .com Ac tua lTe sts A. Spyware C. Power strip B. Spyware B. Botnet ." . Spam B.www. Adware C.CompTIA 220-701: Practice Exam QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A. Adware Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A. without actually installing it on the workstation? "Pass Any Exam. Uninterruptible power supply C. Grounded outlet Answer: B QUESTION NO: 610 Which of the following boot devices can a Live version of the OS be installed and tested on. Any Time.

CompTIA 220-701: Practice Exam A. CD B. Floppy C. Internal hard drive D. Network Answer: A

QUESTION NO: 611 Which of the following protocols uses port 110 by default? A. FTP B. HTTPS C. SMTP D. POP Answer: C

Which of the following is a type of solid state drive? A. IDE hard drive B. DVD.ROM drive C. USB thumb drive D. SCSI hard drive Answer: C

QUESTION NO: 613

Which of the following motherboards would be installed in a small form factor case? A. ATX B. Micro ATX C. AT D. NLX Answer: B

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QUESTION NO: 612

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CompTIA 220-701: Practice Exam QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. Answer: D

QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A

QUESTION NO: 616

Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Fire resistant B. Lower latency C. Increases length of cable D. Can be used with VoIP Answer: A

QUESTION NO: 617 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer "Pass Any Exam. Any Time." - www.actualtests.com 181

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 618 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition, the customer reports the NIC link lights for that computer are not on. Which of the following could be the problem? A. Firewall is not working. B. Internet site is down. C. Network server is not working. D. Switch is not working. Answer: D

QUESTION NO: 619

Answer: D

QUESTION NO: 620

A technician needs to boot a computer with only the basic devices and drivers. Which of the following boot options will accomplish this? A. Boot Mode B. Enable Boot Logging C. Safe Mode D. Debug Mode Answer: C

QUESTION NO: 621 "Pass Any Exam. Any Time." - www.actualtests.com 182

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A. Remove and replace the network card. B. Re-install the OS. C. Join the computer to the workgroup. D. Update the device driver.

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After installing a network card, the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step?

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CompTIA 220-701: Practice Exam After a computer starts it displays an error message NTLDR is missing. Where can the technician locate the NTLDR files? A. NTOSKRNL B. OS installation disk C. BOOT.INI D. NTDETECT.COM Answer: B

QUESTION NO: 622 When a computer is turned on, which of the following is the FIRST process that runs? A. CONFIG.SYS B. NTLDR C. IO.SYS D. POST Answer: D

A. Upgrade the video card. B. Connect the laptop to a monitor. C. Replace the LCD. D. Upgrade the memory. Answer: B

QUESTION NO: 624 A customer reports that a laptop does not start when the power button is pressed. When the laptop is plugged into an outlet it starts. Which of the following is the BEST solution? A. Replace the battery. B. Remove the battery.

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is troubleshooting a laptop. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start, but there is no video. Which of the following is the NEXT step to troubleshoot the issue?

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QUESTION NO: 623

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CompTIA 220-701: Practice Exam C. Replace the power button. D. Change power outlets. Answer: A

QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. Which of the following could be the issue? A. The MBR B. The power-management console C. The AC/DC adaptor D. The battery Answer: B

QUESTION NO: 626

A technician installs a new CD.ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? A. Check to see if a disk is present in the drive. B. Check the manufacturer's recommended settings. C. Check the USB settings for the drive. D. Check if the drive is properly plugged in. Answer: D

QUESTION NO: 627

A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Which of the following is the MOST likely issue? A. The RAM is not seated properly. B. The system is overheating. C. The OS is not installed. D. Additional memory needs to be installed. Answer: B

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D. C.com 185 Ac tua QUESTION NO: 630 lTe Answer: A sts A. to perform a technical risk assessment of employees within the company. System RAM B. Insulting the subject to motivate a response C. printing on both sides of paper simultaneously. communications in both directions one at a time. Requesting public information B. Asking passive aggressive questions E.co m .CompTIA 220-701: Practice Exam QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO). B. Hard Drive D. A. . engage in harmless communication. printing on both sides of paper one at a time. B. to test sociological boundaries with in the company. "Pass Any Exam.E QUESTION NO: 629 Social engineering is used to: Where is the power on password stored? A.www." . CMOS ROM C. C. Any Time. Assuming a position of authority D. acquire unauthorized information to achieve a goal. System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: A. Flattery Answer: C.actualtests.

Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A.co QUESTION NO: 633 m 186 . Port 23 C.actualtests.www. Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A.com Ac tua lTe sts . Port 21 B. communications in both directions simultaneously. A tool that tells a user of the workstation that they have exceeded their memory quota. B. It pings a workstation from a remote server. A tool that allows a workstation to tell the network that the workstation is present. Answer: A Which of the following ports is used for telnet. Port 25 D. C. by default? A." . It blocks popup ads. D. It holds a log of the last three passwords used. D. B.CompTIA 220-701: Practice Exam D. A tool that allows a user to use the workstation as a telephone through the network. by default? "Pass Any Exam. It retrieves email from the mail server. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. A tool that allows a user to connect to other computers. C. Any Time.

Processor is going bad B. Power supply D. electric shock felt on computer case. B. Wireless router B. Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems. A method of recovering lost data from a hard disk. Any damage to a hard drive caused by an intention or unintentional jolt or movement. RAM module is faulty C." . Excessive movement between system memory and virtual memory.CompTIA 220-701: Practice Exam A. Which of the following is the cause? A.actualtests. and the hard drive stops working. Port 23 C. Port 21 B. A recognized method of disposing hard drives that contain sensitive data. Any Time. A. C. Port 25 D. UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A.co m 187 .com Ac tua lTe sts . overheating.www. Printer E. USB C. D. System RAM "Pass Any Exam. Network D. Answer: A QUESTION NO: 638 Which of the following can be used as a boot device upon startup? (Select TWO). The user described the problems as: occasional rebooting.

Help the user with every issue that they call about and put all other work orders on hold. F9.co A user is calling excessively with computer issues. F12) B. Which of the following should the technician do? m 188 . netstat B. Explain to the user they need to fill out a work order for the computer issues.C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A. "Pass Any Exam. ipconfig C. Ask another technician to take over support for this user. Any Time. Ask the user to call another technician for more in-depth assistance.com Ac tua lTe A. C. Ctrl + Alt + B D. D. sts .CompTIA 220-701: Practice Exam Answer: B. B." . Shift + B C. Function keys (e. nslookup D.actualtests. ping Answer: D QUESTION NO: 642 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Windows Key + B Answer: A QUESTION NO: 640 Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A.g.www.

The manufacturer's documentation C. MSDS "Pass Any Exam. Start>Programs>Accessories>Communications> Command Prompt D. Which of the following places should the technician look to find the proper handling procedures? A. Start> Programs> Accessories> Command Prompt E. Reboot the workstation and have the user log in again. Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent.CompTIA 220-701: Practice Exam A.co m . and all other users are able to print to the printer. Riser card D. Start> Control Panel> Run>cmd Answer: A. B. Restart the print spooler service. The cleaning label B. NIC C. C.D QUESTION NO: 643 A user is trying to print to a network printer.actualtests. Any Time. There are multiple printers in the office. PS/2 B. it does not print. every time the user sends a print job to the printer. Start> Run> Accessories> Command Prompt C. Replace the paper in the printer. Start> Run>cmd B." . QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A.com 189 Ac tua lTe sts Answer: A . however. D. Which of the following is the FIRST step that the technician should do? A. A past technician's documentation D.www. Confirm the printer name where the user is trying to print.

Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: "Pass Any Exam. Seven D. C. Any Time. assist with data transmission. prevent outside interference. Three C. which of the following is the MINIMUM number of failed login attempts before a user is locked out? A. Store in an air-tight container.actualtests. C. Return to the manufacturer for recycling. D. provide protection from heat. Answer: D QUESTION NO: 647 When applying the security settings to a network." . which of the following is the BEST way to dispose of the old cartridge? A. Put the toner into a sealed bag and then throw into the garbage.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer. Nine Answer: B The foil shielding on a STP cable is there to: A. B. B. Dispose in an incinerator.www.com Ac QUESTION NO: 648 tua lTe sts . prevent damage from weather.co m 190 . D. One B.

D. C. one power supply is as good as another. Answer: B QUESTION NO: 651 Answer: B QUESTION NO: 652 A user calls with a concern about network performance. Make sure the network cable is seated properly in the users computer. Make sure that the network cable is not touching any other cables. Check to see if the BIOS register the drive.co m 191 . Ensure that shielded cable was used for the network. domain. B. What should be the BEST first step to resolve this issue? A. Ensure that the CD drive is installed.com Ac tua A. C. lTe When a component has a proprietary power supply what is the main limitation? sts . Making sure that replacing the power supply is not cost prohibitive. Check to see if theCD. Answer: D QUESTION NO: 650 A user reports that their CD. There are no limitations.CompTIA 220-701: Practice Exam A. B. D." . workgroup.Rom is compatible hardware. Making sure the power supply will fit into the casing. C. C. D. Replacing it with a power supply made specifically for that unit. Any Time. B. which of the following would be the FIRST step to evaluate this issue? A. Answer: C "Pass Any Exam. Make sure that the disc is a CD and not a DVD. Check to see if the network cables were terminated properly.www. WAN.actualtests. D. LAN B.Rom is not reading a disc.

B. Did the computer and monitor work before? C. Is another piece ofequipment. Answer: B QUESTION NO: 654 Which of the following is a best practice to create during an OS installation? A. Which of the following would be the BEST questions to ask the customer? (Select TWO).co m . A record of the ADMIN passwords.www.CompTIA 220-701: Practice Exam QUESTION NO: 653 Certificate based security for a network would involve the use of: A. An established recovery point." . C. retinal scans.B QUESTION NO: 656 "Pass Any Exam. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. that is plugged into the same power strip/surge protector. complex user names. D. tua QUESTION NO: 655 lTe sts . D.actualtests. C. Answer: C A. smart cards. background checks for users. An emergency recovery disk (ERD). Is it a LCD or CRT monitor? E. powering up? B. Was the electric bill paid? D. A complete back up of the hard drive. What is the manufacturer of the power strip/surge protector? Answer: A. B. Any Time.com 192 Ac A remote customer calls and says their computer and monitor will not turn on.

co QUESTION NO: 657 m . What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Any Time. Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? "Pass Any Exam.CompTIA 220-701: Practice Exam A remote Customer calls with a dead computer. Make a list of all programs that will need to be reinstalled in event of a system failure B. The customer says the tower computer will not turn on and the monitor will not turn on either. A. Nothing. proceed with solution. Always on B.C. What is the manufacturer of the power strip/surge protector? E. Other equipment plugged into the same power strip/surge protector also will not turn on. Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A.F Which of the following should be recommended prior to any solution that you will implement? A.www. Nothing should be affected C. What would be the questions to ask this customer? (Select THREE). What kind of equipment is plugged into the power strip/surge protector? Answer: B. Has any electrical work been done recently? G. Hibernate C. Can you or someone else check the circuit breaker for that receptacle? D. Create restore point D." . Standby D. Is another piece of equipment plugged into the same power receptacle and is it working? C.com 193 Ac tua lTe sts .actualtests. How big is your electric bill? B.

Which of the following is the BEST solution? A." .CompTIA 220-701: Practice Exam A. Give them a list of blog sites and documentation that discuss the twoOSs D.com 194 Ac A. Continue answering thequestions.co m . Send them off on a small task to get a moment to concentrate and finish the job QUESTION NO: 661 Answer: D QUESTION NO: 662 A CRT has stopped working. Throw it in the trash. end the conversation C.actualtests.www. Explain the pros and cons of each system tua A customer has asked if Windows XP is better than Windows Vista. Any Time. Wake on LAN D. Always on C. Tell the customer that both are excellent choices B. CRTs are being replaced by LCDs "Pass Any Exam. relax and try to be as calm as possible while working through the distraction C. Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home. Explain that what is being done is extremely complicated and requires concentration. Check that the tube and capacitors are intact D. Put on an ESD strap and inspect the internal components B. Standby B. It is getting to the point that is becoming a distraction. Ask to be excused to use the phone to take a small break outside to get some air B. Dispose through proper channels or send it to be repaired C. Which of the following should the technician do? A. the customer continually asks questions about every step being performed. D. Say nothing. What is the BEST response to this question? lTe sts Answer: B .

Raise the priority of the users jobs to the highest level. Give the user permissions to cancel other users print jobs. 30 to 60 days Answer: A QUESTION NO: 664 Answer: B QUESTION NO: 665 A. Between 4 and 6 characters . Any Time. Give the user a dedicated printer. B. 60 to 90 days C. Between 8 and 10 characters D. Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? "Pass Any Exam.actualtests. 90 to 180 days B.co On average how long should your password be at minimum? m 195 . C. Between 6 and 8 characters C.com Ac A users high priority print jobs are constantly being held up by larger jobs of lesser importance.www. Annually D. Which of the following is the BEST option to alleviate this issue? tua lTe sts A. D. Have the user work after hours to finish their print jobs.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 663 On average how often passwords should be changed? A. Between 10 and 12 characters B." .

There are UPSs connected to the equipment but they only last about 30 minutes. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost.co m . What is an option to ensure that all work is not lost and damage does not occur to the system? A. Rolling back to an earlier configuration B.actualtests. but the computers gives an error that the computer has not been shutdown properly. Any Time. Restoring all files from a storage device Answer: A QUESTION NO: 669 A customer wants to use their laptop at a local hotspot that they have successfully used before. Install a UPS in the office D. closes programs. and shuts down the computer B. Use software that in case of an outage saves your work. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 You have changed something on your workstation that is affecting the stability of your OS. Which of the following should you try FIRST? "Pass Any Exam. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Retrieve the work from a hot site for the office C. Preparing system for Automated System Recovery (ASR) C.www. Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks. Install a generator in the office C. You decide to go to a prior restore point. Loading a full backup onto your workstation D. Which of the following is the action that is being performed? A. however they are not receiving any Wi-Fi signals.CompTIA 220-701: Practice Exam A. Replace all CMOS batteries in the office B." .com 196 Ac tua lTe sts .

Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector." .co m 197 . Which of the following is the FIRST step to take to resolve this issue? A. C. Make sure that the disc is a DVD and not a CD. Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A. D. "Pass Any Exam. Any Time. Move the projector further away from the laptop.ROM has compatible hardware. Smart card D. B. Ask for model number. Suggest the computer be moved around. Password Answer: B QUESTION NO: 672 A user reports that their DVD. Check that the Wi-Fi adapter is enabled. Software firewall B.ROM is not reading a disc. Change the power settings in Power Management. Check to see if the CD. D. B. C. each time the customer closes the laptop the computer goes into standby. D. Change the power settings on the projector. Ask if they have a modem.www. Change the computer from a laptop to a desktop.CompTIA 220-701: Practice Exam A. Biometrics C.actualtests. Check to see if the BIOS registered the drive.com Ac tua lTe sts . C. Which of the following would MOST likely solve the issue? A. Ensure that the device is working in Device Manager. However. B.

B. What type of mouse is it? E. be stern with the user. Check the video cable to make sure it is still connected. Answer: D QUESTION NO: 674 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. Which of the following steps should be performed to check the monitor? (Select TWO). B. What mouse driver are they using? C.D QUESTION NO: 676 "Pass Any Exam. m . If the mouse has roller ball underneath could they examine it? B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A. C. tell the user to call back when they have calmed down. What is the manufacturer of the computer? D. Check for other equipment plugged into the same power strip/surge protector. What is the manufacturer of the mouse? Answer: A. Any Time.co A remote customer states their monitor has no display. Which of the following questions should a technician ask this customer? (Select TWO). sts ." . D. make the user promises to keep them quiet.actualtests.com 198 Ac QUESTION NO: 675 tua Answer: A. A.C lTe A.www. D. Move the mouse and/or press the space bar to check if the computer is in sleep mode. Check to see if the monitor and system hardware are compatible. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. C. repeat back the issue to the user to ensure understanding. E.

C. Update the anti-virus software. Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. B.co m 199 . Which of the following should be checked? A. Failed fan in the power supply. Connecting to a parallel modem Answer: B QUESTION NO: 679 A technician is getting ready to perform a repair installation of Windows.www. B. Perform backup of all data. Upgrade all drivers. "Pass Any Exam. Hard drive location in the computer. The manufacturer of the computer and hard drive. Printing to an older printer C. D. C. Connecting a loop-back plug B.actualtests. Connecting to a parallel tape backup device D. Remove unneeded external components. Which of the following should a technician check to resolve the issues? A. Create a restore point. C." . The hard drive location in the computer.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. CPUheatsink seated properly. B. Which of the following should be done FIRST prior to the installation? A. D. Which of the following MOST likely uses a parallel port? A. Any Time. The manufacturer of the RAM installed in the computer. The amount of RAM installed. D.com Ac tua lTe QUESTION NO: 678 sts Answer: D .

Wake on LAN B. Answer: C QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Establish a theory of probable causes of the incompatible driver. actions and outcomes. Any Time. Always on C.com Ac QUESTION NO: 682 tua lTe sts . B. Escalate the problem to the next tier support. Which of the following is the LAST step that should be performed? A.co m 200 . D. Document findings.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. Cycle the power to ensure that thent driver works." . Standby D.www. Always on C. Hibernate D. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. C. Wake on LAN Answer: A QUESTION NO: 683 "Pass Any Exam. Standby B.

Put on an ESD strap and inspect the internal components. It is getting to the point that is becoming a distraction. Which of the following is the BEST solution? A. Ask to be excused to use the phone to take a small break outside to get some air.www. Send them off on a small task to get a moment to concentrate and finish the job. Answer: D QUESTION NO: 685 A. Which of the following should be done to ensure safety? A. Zero B. B. Move some of the devices to other outlets and replace the power strips with surge protectors. D. Check that the tube and capacitors are intact. Dispose through proper channels or send it to be repaired." . B. "Pass Any Exam. Twelve Answer: A QUESTION NO: 686 Two workstations. Explain that what is being done is extremely complicated and requires concentration. Answer: D QUESTION NO: 684 A CRT has stopped working. Which of the following should the technician do? A. CRTs are being replaced by LCDs. Any Time.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . relax and try to be as calm as possible while working.actualtests. Throw it in the trash. and a mini refrigerator are plugged into one power strip in a single outlet.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. the customer is asking questions wanting to know every step being performed and why. Eight D. two monitors. two printers. Six C. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. C. B. D. C.co m 201 . Continue answering the questions.

Replace the CMOS batteries to all affected equipment. D. Roll back to a previous restore point. Restore all files from a storage device." . tua lTe Computers are left on overnight to complete certain calculations and tasks. D. B. Which of the following actions should the technician perform FIRST? A. Load a full backup onto the workstation. D. Install a UPS in the office.actualtests. Replace the power strips with surge protectors with longer cords.www. B. Install power strips in the office. Prepare system for automated system recovery (ASR). D.co m . "Pass Any Exam. Replace the power strips with UPSs and eliminate the extension cords. closes programs. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Setup a hot site for the office so all data will be backed up. Any Time. C.CompTIA 220-701: Practice Exam C. Answer: B Answer: B QUESTION NO: 689 A user has changed something on their workstation that is affecting the operability of the OS. There are UPSs connected to the equipment but they only last about thirty minutes. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 688 . C. Have employees shut down their computers before they leave and perform the calculation during their down time. C. Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Install software that saves work.com 202 Ac A. and properly shuts down the computer. Install a generator in the office. Have an employee work nights to perform the shut down. B.

Install an access point.actualtests.co m 203 . D. Change the power settings on the projector. Use alt + tab to toggle between screens. Any Time. B. Set the SSID code on the laptop. B. Answer: C QUESTION NO: 691 Answer: A QUESTION NO: 692 A client reports that after setting up a home WLAN they can only access the network from the first floor. B. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. The client would like to access the network from outside the home and on the top floor. D. C. Each time the customer closes the laptop the computer goes into standby. Change the computer from a laptop to a desktop. Answer: C "Pass Any Exam. Reboot the laptop to toggle image between screens. Which of the following should the customer perform? . D. Use the function + f8 key to toggle between screens.com Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. Use the function + f10 key to toggle between screens. Which of the following should the technician do to solve this issue? A. Install a wireless modem.www." . Which of the following would the technician recommend for the client? A. C. Press the function key and then configure the projector settings. Change the power settings in power management. C. Enable DHCP on the laptop.

B.D QUESTION NO: 695 A customer calls and wants to know how to cool a game server. D. Which of the following is the BEST recommendation to make? A. The LCD backlight is failing. Answer: B QUESTION NO: 696 "Pass Any Exam. D.CompTIA 220-701: Practice Exam QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Install a liquid cooling system. Dissipates heat from the chips D. C.actualtests. Answer: C. Heatsink B. AGP slot C.com Ac tua Explanation: A.co m 204 . The LCD inverter board is going bad. C. Install multiple fans. CPU slot D. Prevents motherboards temperature from getting to low B. B. The screen is set to automatically dim to optimize battery power when power is disconnected.www. Cools the power supply C. This might be an indication that the battery is failing and can no longer hold a charge. Use hyper-threading. Compressed air Answer: A QUESTION NO: 694 Which of the following is the purpose of heatsinks? A. Prevents the monitor from overheating lTe sts . Install more memory in the system." . Any Time.

co m 205 . the LCD screen gets dimmer.1 C.168. the LCD returns to normal brightness. Any Time. C. To protect the CPU from direct contact with theheatsink.www." . To provide insulation around the processor. D. Ergonomics B. D. 169.10 "Pass Any Exam.254. Software firewall Answer: C QUESTION NO: 697 A user reports that when they disconnect the AC adapter from their laptop. The LCD backlight is failing. Biometrics D. The screen is set to automatically dim to optimize battery power when power is disconnected. This might be an indication that the battery is failing and can no longer hold a charge. 172.1. B.actualtests. To provide thermal transfer from the CPU to theheatsink.0.16 B. Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A.16 12. Smart key C.com Ac tua lTe sts . 192. The LCD inverter board is going bad. To prevent memory vibration caused by theheatsink fan. Which of the following should a technician tell the user? A. When the user connects the AC power. Answer: C QUESTION NO: 699 Which of the following IP addresses is an example of an APIPA address? A. C. Which of the following authentication technologies can be used? A. B.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop.

1 C.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? "Pass Any Exam.253.10.CompTIA 220-701: Practice Exam D.128 B. 92.254.18.168. 92.co QUESTION NO: 701 m 206 .9 D. 192. 129. 192.168.29.1. 129. 92.10 C.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A.1.168.1 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A." . 169.com Ac tua lTe sts .actualtests.www.29.1 B.1. 129.254.128 Answer: D Which of the following IP addresses is a class B address? A.1.16. 192.168.25.254.16. 201.253.25.254.9 D. Any Time. 201. 192.128 D.16.18.10 C.25.1 B.18.

0. 169. 192.9 D.1 D.10 C. 127.128 B.254.co m 207 . Any Time. 192.254.com Ac tua A. 201.255. June171988 C. 192.168.254.10.0. 192.10.10.CompTIA 220-701: Practice Exam A. comptia1 Answer: A "Pass Any Exam. 255.actualtests.29.168.16.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. 9ca5rl D. 129.255. 169.168." .1.18.1 C.0.1 C.253.10 Answer: C QUESTION NO: 705 Answer: C QUESTION NO: 706 Which of the following is the MOST secure password? A.10.16.0. 172. s1A@r4A&! B.10 B.10 B.www.25. 92.168.10 D.255 lTe Which of the following IP addresses is a loopback address? sts .

B.www. C.com Ac tua lTe sts . Flash C. Blu-Ray B. Any Time. Take the computer apart piece by piece until the problem is identified. WPA D.actualtests. Document the problem. Keylogger C.co m 208 . D. CD "Pass Any Exam. DVD D. Recreate the problem.CompTIA 220-701: Practice Exam QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure. Resolve the problem. BIOS password B. Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A. MAC filtering Answer: C QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. SSID C. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A. by default? A. Keyfob D." . WEP B.

NIC B.actualtests. Blu-Ray Answer: D QUESTION NO: 712 Answer: B QUESTION NO: 713 A. HDD D. Any Time." . Graphics C. PCIe B.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. Capture D.www.co Which of the following interface card types allows Internet access through a dial-up connection? m 209 .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A. IEEE 1394 D. DVD C. Flash B. Modem C. Parallel . PCMCIA Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam.

Windows XP Answer: D "Pass Any Exam. WindowsVista Premium B. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. KVM B. Keyboard C.www. Windows 2000 D. Windows 2000 D. 802. WindowsVista Basic B.CompTIA 220-701: Practice Exam A. Windows Media Center C.11a B." .com Ac tua lTe sts QUESTION NO: 716 . Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? A.actualtests. Windows XP Answer: A QUESTION NO: 717 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Infrared D. Any Time.co m 210 . Touch screen D. WindowsVista Ultimate C. Bluetooth C.

www. Ability to share the file and folders Answer: B. Add and Remove Programs "Pass Any Exam. File encryption options C. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. My Computer> System> Performance> Settings> Virtual Memory B. To support dynamic disks B. Macintosh PC read/write access D. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . A. To allow RAID support C.actualtests.com 211 Ac tua QUESTION NO: 720 lTe Answer: D sts A. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. User access and permissions options E. Support for file encryption D.CompTIA 220-701: Practice Exam QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO). Any Time. Legacy support for older systems .D QUESTION NO: 719 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Network Neighborhood> Ethernet controller B. Files can be larger than 256MB B." .

Hide a password document in the workstation D. which of the following commands would the technician use? A. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 724 Which of the following is the STRONGEST wireless encryption standard? A. WPA Answer: C "Pass Any Exam. sigverif C. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WPA2 D.actualtests.com Ac tua lTe sts QUESTION NO: 723 . WEP128 C.www. System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. WEP64 B. Contain on a sticky note on the back of the monitor B.CompTIA 220-701: Practice Exam C. ipconfig D. sfc B. Never write down the passwords C. In a Windows Vista workstation.co m 212 ." . Control Panel> Power Options D. Any Time.

Answer: A QUESTION NO: 726 In order for the print spooler service to start or run correctly. Print Spooler D. They state they need to upgrade the antivirus protection on the workstation. C.msc "Pass Any Exam.co m . Which of the following should the employee do? A. Give the caller the username and password. B. Answer: C QUESTION NO: 727 A print job fails to leave the queue." .www. registry level services. dependency services.com 213 Ac tua lTe sts . Windows Spool Service C. Printer Driver B. Give the caller the information and inform an IT manager. driver level services. Refuse the callers request and inform the police.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 725 An employee receives a phone call from a help desk. These types of services are known as: A. perfmon. D. the print spooler requires other services to be running first. B. D. NIC driver Answer: C QUESTION NO: 728 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. primary services. Which of the following services may need to be restarted? A. They ask the employee for their username and password. C. Refuse the callers request and inform an IT manager. Any Time.

IEEE 1394 D. how might a technician determine if the unit has WiFi capability? A. A dual-core 32-bit processor and a 64-bit operating system D.com Ac tua lTe sts .actualtests. A 32-bit operating system and a 64-bit processor C. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop.CompTIA 220-701: Practice Exam B. services. Without knowing the specifics of that model. B. print D. 802." . D. A 64-bit processor and a Vista Home Basic operating system B.11b Answer: C "Pass Any Exam. Check forWiFi radio on/off switch on the function keys. Answer: D QUESTION NO: 731 Which of the following would be required to capture video from a digital camcorder? A.www. Check for an externalWiFi on/off toggle switch. Check the Device Manager for a wireless network device. C.msc C.co m 214 .msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. printmanagement. Check for an external antenna. Serial B. Any Time. eSATA C.

Your data should be fine. This type of repair will not affect it. I cannot guarantee that your data will not be lost. Any Time. Which of the following is the BEST response? A." C. B. please read it and then get back to me with any questions. which is the main circuit board for the PC. Which of the following is the BEST response? A. Take the call.actualtests. I will let you know what happens after the repair. "Here is all my documentation for the repairs. Apologize and excuse oneself for a moment to take the call quickly outside the room. Well. Answer: A "Pass Any Exam." Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data.co m 215 ." B. D." B." . C.CompTIA 220-701: Practice Exam QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. D. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. I replaced the motherboard. Which of the following is the BEST action? A. D. Immediately leave and go to another room to take the call and deal with the repair later. C.www. Have the phone onvibrate before starting the repair. the phone rings. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. In the middle of doing the repair. I am not replacing the hard drive. Answer: B QUESTION NO: 734 A technician is on a repair job and is expecting an important personal call on their cell phone.com Ac tua lTe sts . "I am not sure if your data will be lost I will confirm with my manager. "I replaced some of the computer parts and now it is functional.

CompTIA 220-701: Practice Exam QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. Keylogger C. Answer: B QUESTION NO: 736 Answer: C QUESTION NO: 737 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. lTe sts Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Which of the following is the BEST response to the clients next repair order? A. Biometric fingerprint scanner D. while protecting the data from the operating system related issues? . D.com Ac tua A." . The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.actualtests. C. Any Time. Partition the drive into two logical drives.Attributes. Barcode reader Answer: C "Pass Any Exam. Partition the drive into two physical drives making C: the OS and D: the data. D. Do the repair. Front panel media lock B. B. Do the repair and request that the client trim their fingernails to prevent the keys from popping off.www. Hide the sensitive data from casual view using folder Properties . Encrypt the sensitive data so that it cannot be read without a key. making C: the OS and D: the data. B. Do the repair with a good attitude. but let the client know that the client will be charged extra for the same repair nexttime. C. Refuse to do the repair until the client learns how to type with long fingernails.co m 216 . Show the client how to put the keys back on.

Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. D. Which of the following is the BEST action to take? tua lTe sts . Install an uninterruptible power supply (UPS). Larger power supply D. They have had the system for two years and use it primarily to download photos. C. B. D. Unplug the computer after testing and recommend to the client that they need to install a surge protector. UPS B. music and browse the Internet. B. CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A.com 217 Ac A technician has replaced a power supply for a client and notices there is no power protection in use. Cover the extra power plugs not being used with electrical tape.co m . Replace all cooling fans with new ones. Answer: C QUESTION NO: 740 A. C.actualtests. Remove excessive dust and loose items. Tell the client they need to install a surge protector soon. Any Time. Check for and remove outdated components." . Answer: A QUESTION NO: 741 A client reports that their system runs slowly.www. Leave it up to the client to take their own precautions. Power strip C. The system specifications are still "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file.

Identify the problem. Suggest purchasing a newer processor. Class A B. Any Time. B.actualtests. Answer: B Which of the following network classes exists if the default subnet mask is 255. Formulate a theory.0? A. Class C D.255. which of the following actions should be taken NEXT? A. C. B.co m . Class C D. Run CHKDSK on the hard drive.255. D.CompTIA 220-701: Practice Exam very good. Document the actions. Class A B. Which of the following is the FIRST action to take? A.0. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255. Class B C.com 218 Ac tua lTe QUESTION NO: 743 sts .255. Class D Answer: B "Pass Any Exam. D. C.www. Increase the systems RAM. Defragment the hard drive.0? A." . Establish a plan. Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly. Class B C.

" . Class A B.0? A. Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10.0.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255.1? A. Class A B.30.co m 219 .actualtests. Class A B.168. Any Time.172. Class A B.1? A.com Ac tua QUESTION NO: 747 lTe sts .0? A.1. Class B C.22. Class B C. Class C D. Class D Answer: C Which of the following network classes exists if a hosts IP address is 172.1.www. Class B "Pass Any Exam.0. Class B C. Class C D. Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192. Class C D.

Class C D.com Ac tua lTe A. Router C. static IP address. Switch B. D.www. C." . sts A host that has been assigned a permanent IP address is said to have a: . Class D Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A. Hub D.co m Answer: B 220 . Bridge QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A. Hardware Profiles Answer: C QUESTION NO: 752 "Pass Any Exam. dynamic IP address. Task Manager B. Device Manager C. Virtual Memory D.CompTIA 220-701: Practice Exam C. Any Time.actualtests. reserved IP address. stationary IP address. B.

Double click theprinters icon. right click on the print job and select properties.www. right click on the print job and select cancel. Double click theprinters icon. right click on the print job and select cancel. B. B. The components driver is not found. Double click theprinters icon. B. Double click theprinters icon. right click on the print job and select restart. How can a user continue a paused print job from the first page when using Windows XP? A. D. right click on the print job and select resume. Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon. right click on the print job and select restart. Answer: C "Pass Any Exam. D.co m . The component is disabled.actualtests. right click on the print job and select resume. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. Double click theprinters icon. B. The component is not installed. D. The components driver is outdated. Double click theprinters icon. C. Any Time.com 221 Ac tua lTe QUESTION NO: 754 sts Answer: A ." . D. C. right click on the print job and select properties. Double click theprinters icon. Double click theprinters icon.CompTIA 220-701: Practice Exam Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. C. Double click theprinters icon. right click on the print job and select delete. right click on the print job and select pause. right click on the print job and select cancel. Double click theprinters icon. Double click theprinters icon. right click on the print job and select restart. C.

Ports C. Security D. Answer: C QUESTION NO: 757 Answer: A QUESTION NO: 758 How many concurrent connections can a Windows XP computer have established at any given time? A. B.www." . The shared printer is not compatible with the host computers operating system.actualtests. Simple file sharing has not been enabled on the host computer. C. The print drivers have not been installed on theusers remote computer. D. 10 C.co In Printer Properties.CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup. Which of the following is the MOST likely cause? A. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? "Pass Any Exam. General sts . Any Time. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? m 222 . Print sharing has not been enabled on the host computer. 15 D.com Ac tua lTe A. 5 B. Advanced B.

Only ask the customercloseD. C. Please inform me if the PC will be processing more work than for which it was designed. Which of the following would be the BEST choice to address this situation? A. A new service call is received. Follow the manager's instructions. A user checking their personal email at an office.co m . Use technical acronyms to show your technical expertise.com 223 Ac tua lTe sts . The technician has verified that the unit is working properly and is now updating the customer on the event.actualtests. B. C. Any Time. Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers. Inform the customer of the expense that is being incurred. Call the service manager and inform them of the current situation. "Pass Any Exam. B. A kiosk in a department store that looks up information in their online catalog. D. Please inform me if you think you want me to come back and check it again tomorrow. Be sensitive to the customer's culture. A remote user updating the antivirus software on their notebook computer.ended questions.CompTIA 220-701: Practice Exam A. Please inform me if you continue to have any problems with this PC." . C. B. with a response time to another site of two hours. Call the service manager and inform them of the current situation. D. A remote salesman must transfer contract data to the corporate office. D.www. Please try to be more conscious of static when using this PC. B. Which of the following responses would be BEST to use? A. Answer: D QUESTION NO: 761 Which of the following is the BEST response when interacting with a customer? A. Call the customer and reschedule for another time. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM.

C. Call the service manager and inform them that the new service call cannot be made in time. B. lTe A technician is sent to do a hard drive upgrade in a workstation. Complete a full backup of the workstation before making any upgrades.com Ac tua A. share this with the customer and take steps to minimize the reoccurrence. NTFS. Which of the following is the NEXT step to take? A. C. Answer: C "Pass Any Exam. Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. D. Document the core actions and inform the customer the repair has been completed. Unplug the workstation and begin the upgrade. CDFS.CompTIA 220-701: Practice Exam C.co Answer: C m 224 . FAT32. D. share this with the customer and take any preventative measures. which of the following is the FIRST course of action to take? sts QUESTION NO: 764 . HPFS.actualtests. D. Upgrade the hard drive and reboot the system. Before starting any work on the system." . Document the solution. Remove the cover of the workstation case and use an ESD strap before the upgrade. B.www. Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Call the new service customer and re-schedule the call for another time. Inform the customer of the steps taken during the repair and continue to the next service call. B. Document the entire event. Any Time. D. C.

INI file C.www.11g wireless signal. Installation of the NTLDR B. Any Time.11n B. VRAM C. TPM D. Which of the following is the MOST likely cause of the customers issues? A. 802. USB 2.actualtests. Partitioning and formatting of the hard drive D.co m BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? . RFI "Pass Any Exam." .4GHz spectrum. IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802. Installation of updated device drivers Answer: C QUESTION NO: 767 Which of the following is the FASTEST possible connection speed for an external hard drive? A. Proper configuration of the BOOT.CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A. The customer has installed a new cordless telephone recently that uses the 2. CMOS B. IEEE 1394a C.0 D. RAID .com 225 Ac tua QUESTION NO: 768 lTe Answer: C sts A.

Electrical surges C. Freeware D.CompTIA 220-701: Practice Exam B. WindowsVista Ultimate E. RDRAM D.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO). Spyware B. ECC Answer: D QUESTION NO: 771 Answer: D. sts .com Ac A. Windows Vista 64-bit edition D. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista.co m 226 . Shareware "Pass Any Exam. DLLs E. and does not wish to lose any files in the process. ESD D. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). Dual-channel C. Windows Vista Home Premium B. Any Time. EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. A. Double-sided B." . Windows Vista Home Basic C.actualtests.www. Trojans C.

" . Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives. 127 D.CompTIA 220-701: Practice Exam Answer: A. The user sent ten different documents over a span of an hour. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? . Any Time. If the printer needs a firmware upgrade to print multiple documents at once.B QUESTION NO: 773 A user reports that none of their documents are printing. Wattage D.www. D. If the printer needs the queue cleared. Which of the following should the technician check FIRST? A.actualtests.com Ac tua lTe A. 32 B.co m 227 . 128 Answer: C QUESTION NO: 776 "Pass Any Exam. C. Hertz C. Frequency B. If the printer needs a memory upgrade to print multiple documents at once. If the print spooler service needs to be configured for multi-page printing. B. Answer: D QUESTION NO: 774 Answer: C QUESTION NO: 775 How many devices are supported on a single USB port? A. 64 C.

Speak slowly.co m . As the technician begins to evaluate the situation. Which of the following is the BEST course of action? A. Pull over. Alkaline C.actualtests. the customer demands the computer be replaced immediately. D. B. Pull over. and an error message of a corrupted file. call the customer from a mobile phone. C. Lithium Ion D. Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen. The technician had planned to arrive five minutes early. until the technician can arrive and work on the computer themselves. Listen and ask questions using non-technical terms. Any Time.com 228 Ac tua lTe sts . B.CompTIA 220-701: Practice Exam Which of the following battery types are used in MOST laptops? A. The customer would like another computer so "Pass Any Exam. D. reschedule for another time. Which of the following is the BEST method of working with this user? A." . Call another technician and have the other technician reschedule the appointment for another date. Advise the user to not do anything else. Repeat the steps multiple times so that the user can understand the computer terms. Nickel Metal-Hydride B. and explain the delay. C. call the customer and cancel the appointment. Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms. Nickel Cadmium Answer: C QUESTION NO: 777 The technician is driving from one appointment to the next and encounters a traffic jam. Use an alternate route and get to the appointment ten minutes after the scheduled time. direct the user to do a hard shut down with the computer and talk them step by step through the boot process.www.

but the data is gone. Answer: C QUESTION NO: 780 Answer: A QUESTION NO: 781 After the technician has evaluated the notebook. Listen calmly to the user. D. explaining to the user the unit will be restored as quickly as possible. until they have completely calmed down. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Document on the service record the steps the technician took to evaluate the drive. larger model. Which of the following is the BEST course of action? A. in case the customer decides to sue for loss of data. Remain calm and positive.actualtests. explain with authority." . Immediately replace the hard drive with a new. using the various OS options available. explaining you will remote into the computer and assist in installing the printer. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. B.co m .CompTIA 220-701: Practice Exam they can make their presentation that is due in an hour. use MMC to grant administrative rights to the user. "Pass Any Exam. C. Any Time. After listening to the user. and then explain why they cannot get the printer installed themselves. The company has provided remote control software. Which of the following options is the BEST course of action? A. C. D. The user is attempting to install a local printer and has become frustrated and is berating the support staff.www. B. the hard drive has failed and the data cannot be retrieved within the hour. Work quickly. B. tua lTe sts The technician is talking to a company user who is out of state on a business trip. and then tell the user to try the install once again. While the user is talking. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. The customer states they have important documents and photos on the drive which cannot be replaced. Remain positive with the user.com 229 Ac A. they determine that the hard drive has failed. Which of the following is the BEST course of action? . Shut down the computer. to boot the computer and retrieve the users data to a shared network drive.

co m .www. C. Inform the customer about the need to take the call from the school.actualtests. Which of the following is the NEXT step to take? A. C. D. Answer: C QUESTION NO: 782 The technician is on-site at a customers home. Answer: D QUESTION NO: 783 The technician has confirmed through their testing. such as a data recovery service. what has happened to the drive and explain the options available. as the school can be contacted later in day. B. B. D. Test the computer to determine the probable cause of failure. Question the customer on any changes made to the computer before installing the video card. Any Time." . Answer: C QUESTION NO: 784 The technician has completed the repair action on the computer. Request the customer to leave the room while the call is answered. Establish the probable cause of the card failure for the customer. D. the video card is failing. "Pass Any Exam. B. C. Explain to the customer in non-technical terms. conducting an initial evaluation of the problem with the customer. Immediately stop working and leave the room to answer the call. Ignore the call. Discuss options acceptable to the customer to address the issue. The technician receives a call and the caller ID shows the call is from the technicians childs school. Question the user to insure they do not attempt to make changes and break the computer again.CompTIA 220-701: Practice Exam C. Install an on hand video card and show the customer it is repaired. Which of the following is the BEST course of action? A. Which of the following is the NEXT course of action? A. Re-evaluate the repair theory to ensure the issue will not occur again.com 230 Ac tua lTe sts . Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information.

The technician has to boot. Replace the PS2 keyboard with a USB keyboard and try again. The technician has to use Device Manager to update the drivers and then attach the scanner." . Any Time. plug in the scanner. tua lTe sts A customer states that none of the print jobs they have submitted have printed from the network printer. as this may have deleted the network printer. D. Check the power connections to the equipment and see if there is a surge protector in use. The technician needs to install the scanner using the instructions provided. Boot to BIOS/setup and confirm the hardware settings are correct. The technician has to turn on plug and play before the scanner will work. Check the work area and keyboard for foreign substances. Which of the following actions will BEST resolve the issue? A. Ask the customer if they have installed a local printer at home.co m Answer: C .actualtests.www.CompTIA 220-701: Practice Exam D. B. C. Which of the following would be the NEXT evaluation step? A. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. B. C. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Which of the following is the NEXT step to take? . QUESTION NO: 786 Answer: D QUESTION NO: 787 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. Document the evaluation and actions taken. "Pass Any Exam. D. D. C. B. and then install the drivers. Ask the customer to open the printer properties and check the page size and paper orientation. They have checked the printer and found coworkers have been printing documents.com 231 Ac A. Check that the network printer is connected to the USB port on theusers computer.

D. B. Any Time. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. ensure the phone and modem properties are set for the local area code. and then configure the card using the administrative account.www. have the customer test the card using their log in. D. D. Docking stations will only work if an external power supply is connected. Answer: B QUESTION NO: 790 Which of the following statements is true about a laptop communication connection? A.actualtests. Answer: A "Pass Any Exam. C. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. C. Which of the following describes the NEXT step to take? A. Bluetooth devices will need to add the security code. Install the card using the customers log in. Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab." . B. After installing the card.co m . check Network Places to ensure proper card functionality.com 232 Ac tua lTe sts . When the Bluetooth function is enabled. B. After inserting the PCMCIA card. After installing the card with the administrative account. the Infraredport will no longer function. the embedded keyboard will not function correctly. If wireless security is enabled on the network. C. If the external keyboard number lock is toggled on.

NETBEUI can only be used on pre-Windows NT networks.www. DNS D. NETBEUI is designed to be used on small size LANs.D lTe A. NETBEUI can only be used with DHCP.actualtests. NETBEUI is not a routable protocol. m . D:\i386\tools\console B. sts .com 233 Ac QUESTION NO: 793 tua Answer: A." . HTTP B. E. Any Time. D:\i386\utilities\console D. D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print. D. C. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). B. D:\i386\tools /cmdcons C.co When working within large computer networks.CompTIA 220-701: Practice Exam QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A. TELNET C. DHCP Answer: D QUESTION NO: 792 Which of the following command line paths shows the recovery consoles installation? A. Which of the following is the BEST approach the "Pass Any Exam. NETBEUI is unavailable on non-Windows operating systems. The customer works at a company where the users all print to networked printers.

turn the printer off and on. B. which of the following holds true? A. ensure the device is still online. and require less power. D. Answer: B QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A." . Solid state drives are slower. Solid state drives are faster.actualtests. and verify the correct tray is being selected before printing. more reliable. more reliable. USB hard drive B. more reliable. B. and then attempt to print from the computer. They require more power than other drive types. D. B. Any Time. They are susceptible to failure typically caused by strong vibration or rough handling. turn the printer off and on. C.co m Which of the following characteristics apply to solid state drives? 234 . and begin running diagnostics on the printer.com Ac tua lTe sts A. more reliable. They have no moving parts and can tolerate vibration. and send a print job. Solid state drives are faster. magnetic drives. and require less power. and require more power. . Ask the customer which printer the customer prints to. Redirect the customer to another printer if available. run a self-test. and require more power. run a print engine test. is setup as the default printer. Solid state drives are slower.www.CompTIA 220-701: Practice Exam technician should take? A. C. Reinstall the printer drivers. D. Verify which printer the customer prints to. Answer: C QUESTION NO: 795 Answer: A QUESTION NO: 796 When comparing solid state drives vs. C. IDE drive "Pass Any Exam. They have a larger platter than other magnetic devices.

co m Answer: B 235 . Liquid cooling systems are more effective at cooling the processor. DVD drives can readBlu-Ray media. but not CD media. Any Time. D. FTPS C.actualtests. but not CD media. QUESTION NO: 799 Answer: A QUESTION NO: 800 Which of the following protocols uses port 23. TELNET Answer: D QUESTION NO: 801 "Pass Any Exam. Blu-Ray drives can read Blu-Ray media. DVD drives can readBlu-Ray media. Flash drive D. DVD media.CompTIA 220-701: Practice Exam C. B." . lTe sts Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? . DVD media. D. DVD media. FTP B. and CD media. Blu-Ray drives can read Blu-Ray media. HTTPS D. DVD media. C. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. C. Liquid cooling systems are less effective at cooling the processor.www.com Ac tua A. Liquid cooling systems are less efficient than the traditionalheatsink technology. by default? A. and CD media. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. B.

A. Any Time. which of the following is the BEST task to perform? "Pass Any Exam.co m 236 ." .actualtests. A router broadcasts all data packets that are sent on the network. A switch interconnects one or more networks.CompTIA 220-701: Practice Exam Which of the following ports needs to be blocked to prevent Internet access? A. 23 D. which of the following file system formats would be the BEST choice for security purposes? tua QUESTION NO: 803 lTe Answer: C sts . FAT32 C. C. where a router interconnects devices on a network. A switch broadcasts all data packets that are sent on the network.www. A switch interconnects devices on the same network to be able to communicate. and a router transmits data directly to the device. NTFS B.com Ac Before performing a clean install of Windows XP professional. and a switch transmits data directly to the device. 21 C. B. CDFS D. D. where a router interconnects one or more networks. 20 B. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC. 80 Answer: D QUESTION NO: 802 Which of the following BEST describes the differences between a switch and a router? A.

actualtests. D. Broadcast name B. Encryption type D. Device Manager B. System Information C. Suspend D.CompTIA 220-701: Practice Exam A. Wireless channel used Answer: A "Pass Any Exam. C. Answer: C QUESTION NO: 805 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. B.co m 237 .www. Standby C. Disk Management D. Security key used C. Hibernate Answer: D QUESTION NO: 806 Answer: A QUESTION NO: 807 The SSID on a wireless network is which of the following? A. Wake on LAN (WOL) B. Partition the hard drive. Format the hard drive.com Ac tua A. Component services lTe Which of the following tools can be used to update a driver? sts . Backup the hard drive." . Any Time. Update the device drivers.

tua lTe sts .com Ac A. Any Time. A program that appears to be harmless but has a malicious agenda. Ctrl + Alt + Esc B.actualtests. WEP B. WEP2 C." . D. Ctrl + Alt + L D.CompTIA 220-701: Practice Exam QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A. A program that is used to track user information for commercial reasons. Windows Key + D C.co m 238 . Smart card Answer: B QUESTION NO: 810 Which of the following BEST describes a virus? Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A. Fingerprint scanner C. C. A malicious program that spreads itself in a system without the need of a host. Windows Key + L "Pass Any Exam.www. Malicious code that can propagate itself to different host files. B. Drive lock D. IR scanner B. WPA D.

Port 25 is running at full duplex. Smart card Answer: B The term data wiping refers to which of the following? A.co m . D. Username and password B. Data has been backed up. C. Any Time. Which of the following has MOST likely been performed? A." . Data has been restored. BIOS security D. D.com 239 Ac QUESTION NO: 814 tua lTe sts . The hard drive is set to pre-format conditions. Port 25 is setup for port forwarding. B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 812 An exception is made for port 25. B. Answer: B QUESTION NO: 815 A technician is installing a hard drive that does not contain any movable parts inside. The hard drive has been reformatted. Biometrics C.actualtests. C. Port 25 is no longer being used. Port 25 has been opened.www. Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? A. Which of following drive types did the technician install? "Pass Any Exam.

co m 240 . Optical C. IDE C.com Ac tua lTe sts QUESTION NO: 817 .actualtests. HDD Answer: B Which of the following media types has a capacity of 4. Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A. PATA D.www. Laser barcode reader C. SATA B. Any Time. FDD D. Biometric devices Answer: B "Pass Any Exam.7GB? A. IR keyboard D." . Floppy disk C.CompTIA 220-701: Practice Exam A. Solid state B. Blu-Ray disk Answer: C QUESTION NO: 818 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Single-layer DVD D. Dual-layer DVD B. CCD barcode reader B.

Start Menu C. Control Panel C. VGA D. S-Video C.www. HDMI B. Task Bar Answer: C QUESTION NO: 822 Which of the following places would a technician go to view running system processes? A. My Computer D. My Network Places B. Event Viewer "Pass Any Exam.com Ac tua lTe sts . Task Manager B." . Any Time. Task Bar D. Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A. Degauss D. DVI Answer: A QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A.co m 241 .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A. Resolution C. Auto Alignment B.

Satellite C. Any Time. Wireless B.co Which of the following network connections uses an analog signal? m 242 .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A." . DSL D. Satellite . Smart key Answer: A QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? "Pass Any Exam. Cable D.com Ac Biometric authentication is a security feature preventing access to a device.www. Cable Answer: D QUESTION NO: 824 Answer: B QUESTION NO: 825 A.actualtests. Which of the following is an example of this feature? tua lTe sts A. Fingerprint scan B. Password C. Dial-up B. Dial-up C. Verbal recognition D.

USB 2. 1280Mbps Answer: B Which of the following is the maximum recommended cable length for connecting USB devices? A. 7 meters (23 feet) C. USB 1.com Ac tua lTe sts QUESTION NO: 828 .www.1 C.co m 243 . Cell phones B. IEEE 1394a D. Any Time. Notebooks C.0 interface? A. PDAs Answer: B "Pass Any Exam." . 800Mbps D.actualtests. 5 meters (16 feet) B. Desktop PCs D. 480Mbps C. 400Mbps B. 15 meters (49 feet) Answer: A QUESTION NO: 829 Cardbus interfaces are mainly found on which of the following? A.CompTIA 220-701: Practice Exam A.0 B. 10 meters (33 feet) D. IEEE 1394b Answer: D QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2.

USB mouse D. 800Mbps Answer: B QUESTION NO: 832 Answer: B QUESTION NO: 833 Which of the following devices has an extremely dangerous electrical charge when exposed? A. CRT monitor C. Right click on My Computer > Properties > Network Identification Tab C. 63 D. 127 Answer: C QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. 7 B. Optical DVD.www. Any Time. Control Panel > System Applet > Properties > Computer Name Tab tua Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? lTe sts ." .com 244 Ac A. Right click on My Computer > Properties > Computer Name Tab B. 15 C.RW drive "Pass Any Exam. 300Mbps C.co m .actualtests. 400Mbps D. Laptop LCD screen B.CompTIA 220-701: Practice Exam QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Control Panel > System Applet > Properties > Advanced Tab D. 150Mbps B.

Windows Server 2003 C. Intel Pentium M B. Intel Pentium 4 Extreme Edition D. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Any Time. which of the following is the proper way to delete a print job in queue? A.actualtests.com 245 Ac tua lTe sts . Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.co m . Intel Itanium C. Intel Core 2 Duo Answer: D QUESTION NO: 837 "Pass Any Exam. Windows XP Professional Answer: A QUESTION NO: 836 Which of the following 32-bit processors has 64-bit capability? A." . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A.www. WindowsVista Business B. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 834 In Windows XP. Windows 2000 Professional D.

6-pin male to male Answer: B QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed.co m 246 . Newer ATX power supplies are 20/24 pin compatible. After clearing it with the manufacturer. B. Older ATX power supplies have a separate P4 connector.www. 9-pin male to male C. The ToggleKeys option is enabled. C. Which of the following is the BEST reason why this fix worked? tua lTe sts .actualtests. D. Older ATX power supplies are no longer available. The FilterKeys option is enabled. the technician observes the motherboards main power connector has less pins than the new power supply cable. Any Time. Fiber "Pass Any Exam.com Ac While replacing an ATX power supply in an older model desktop PC. D. Answer: B QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A. Which of the following is the MOST likely cause of this situation? A. The StickyKeys option is enabled. B.CompTIA 220-701: Practice Exam A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. The NumLock option is enabled." . C. numbers appear on the screen. 6-pin male to 4-pin female B. Answer: B QUESTION NO: 839 A. Newer ATX power supplies do not use pins 21 through 24. Which of the following is the correct cable to use? A. 4-pin male to male D. the cable is plugged in and the PC is up and running.

Between the CPU and RAM B. RDRAM Answer: D QUESTION NO: 844 "Pass Any Exam. Print queue C.com Ac tua lTe sts .actualtests. On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A.www. Cable C. Printer settings D. Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A.CompTIA 220-701: Practice Exam B. Any Time. Satellite Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A." . DSL D. SODIMM D. On thesouthbridge chip C. DDR2 C. SDRAM B. On the front side bus D.co m 247 . Print test page B.

CompTIA 220-701: Practice Exam Which of the following connector types is used on fiber cables? A. BNC B. ST C. RJ-45 D. RJ-11 Answer: B

QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A. Plenum B. Non-plenum C. STP D. UTP Answer: A

QUESTION NO: 846

Which of the following wireless types, by default, has the GREATEST throughput and amount of coverage? A. 802.11a B. 802.11n C. 802.11g D. 801.11b Answer: B

QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A. Maximum input voltage B. Maximum resistance C. Maximum output wattage D. Maximum output consumption Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 248

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QUESTION NO: 848 A customer reports that their laptop keyboard does not work. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. B. Re-install the OS. C. Attach an external keyboard. D. Press ctrl + alt + delete on the keyboard. Answer: C

QUESTION NO: 849

New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Dealing appropriately with confidential materials B. Compliance in the workplace C. Professionalism in the workplace D. Self monitoring, analysis and reporting technology (S.M.A.R.T) Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 851 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. It is company policy that all documents be labeled even if they are not sensitive. Which of the following security elements governs data sensitivity? A. Unclassified B. Exceptions C. Cultural Sensitivity D. Classification Answer: D

QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? A. Event Viewer B. Task scheduler C. Configuration Utility D. Device Manager Answer: C

QUESTION NO: 853

Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of______in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B

QUESTION NO: 854

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CompTIA 220-701: Practice Exam The_________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A

QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D

QUESTION NO: 856

A. True B. False Answer: A

QUESTION NO: 857 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 858 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. The processor must support ACPI. Answer: B

QUESTION NO: 859 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. YOU must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B

QUESTION NO: 860

Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C

QUESTION NO: 861 Which of the following is a disturbance that affects an electrical circuit, such as wireless communications, due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. ESD C. CRT "Pass Any Exam. Any Time." - www.actualtests.com 252

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Start Windows using only basic files and drivers.CompTIA 220-701: Practice Exam D.actualtests. Run Windows without processing AUTO EXEC. Skip loading the Registry.www.C 253 . Another computer with the same video card B. D.co m Answer: B.BAT and CON FIG. The server log QUESTION NO: 863 What does Safe Mode allow you to do? Answer: C QUESTION NO: 864 Which type of attack denies authorized user's access to network resources? A. DOS B.) A.com Ac tua lTe A. Any Time. The manual that came with the card D. EMI Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers. C.SYS B. sts . Where could you check for troubleshooting information? (Choose all that apply. Worm C. The video card manufacturer's website C. Social engineering Answer: A QUESTION NO: 865 "Pass Any Exam. Logic bomb D. Boot the system without scanning drives." .

Developing D. Brokenfuser Answer: B A. it can be easier to use a password generator based on that set of rules than to manually create passwords. Worn pickup rollers C. Generators create new passwords every time a user signs in to prevent social engineering." .www. Writing B. Automated System Recovery (ASR) B.CompTIA 220-701: Practice Exam Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. C.actualtests.com Ac tua A password generator can be part of a password manager.EXE C. thus forming an image on the drum? A. RDISK. D. Dirty drum D. Defective toner cartridge B. B.co m 254 . Any Time. Generators extend the requirement to periodically change passwords. Cleaning Answer: A QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A. What can we benefit from a password generator? lTe QUESTION NO: 867 sts . Generators eliminate the requirement to establish log-in attempt limitations. Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A. Enhanced Startup Disk (ESD) "Pass Any Exam. Transferring C. Generators eliminate a user's tendency to create passwords that can be a security liability. When a password policy enforces complex rules.

AC out B. of power supplies and AC adapters? m QUESTION NO: 870 .CompTIA 220-701: Practice Exam D. DC out D. DVD media. True B. CSMA/CD Answer: A QUESTION NO: 872 What type of backup will back up all selected files and then clear the archive bit? A. False Answer: A Answer: C QUESTION NO: 871 A. Complete "Pass Any Exam. OSI B. Emergency Recovery System (ERS) Answer: A QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media. CSMA/CA D. AC in.co Of the following voltage pairings. DC in.actualtests. A. DC in. and CD media.www. ISO C. AC in.com 255 Ac What model is used to provide a common way to describe network protocols? tua lTe A. Any Time. DC out C. which one accurately represents the input and output. AC out sts . respectively." .

SETUP.www.EXE Answer: D QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A.EXE D.BAT B.11d D.11b C. 1. 360KB B.11a B.) A.44MB D. WINNT32.actualtests. Normal C. WINNT.D The program that performs an upgrade from Windows NT to Windows XP is called A.co m 256 . 2. Incremental D. Any Time.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. 802. INSTALL. Copy Answer: B QUESTION NO: 873 Which of the following wireless IEEE standards operate on the 2.com Ac tua lTe sts QUESTION NO: 874 . 802.CompTIA 220-701: Practice Exam B. 720KB C. 802.88MB Answer: C "Pass Any Exam.EXE C." . 802.11g Answer: B.

Star B. Any Time. Security zones D.com 257 Ac A. and then remove it from laptop. Mesh "Pass Any Exam. and ReaD. UNDELETE B. Mantraps C.co m .CompTIA 220-701: Practice Exam QUESTION NO: 876 Which component of physical security addresses outer-level access control? A. ERASE C. Perimeter security B.www." .Only attributes on the file before you replace the file? A. System. ATT RIB D. DELETE Answer: C QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. which command do you use to remove the Hidden. True B. Strong passwords Answer: A QUESTION NO: 877 In order to delete and/or replace system files. BUS C. Ring D. Answer: A QUESTION NO: 879 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.actualtests. False tua lTe sts .

Any Time. The server indicates that it has exceeded its session limit. Smurf attack C.actualtests.com Ac tua lTe A.BAT issues D. True "Pass Any Exam.co A server on your network will no longer accept connections using the TCP protocol. AUTO EXEC.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 880 All of the following are Windows file-related problems except_________ A. A. TCP/IP hijacking sts . System files not found B.Boot file issues Answer: C QUESTION NO: 881 Answer: A QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Configuration file issues C. Which type of attack is probably occurring? m 258 .www. TCPACKattack B. Swap file issues OE. True B. False Answer: A QUESTION NO: 883 The edit command line tool is able to open a text based word processor A." . Virus attack D.

CompTIA 220-701: Practice Exam B.) . port 443 and port 80 have been disabled. Hidden. Read Only C. Compression. False Answer: A QUESTION NO: 884 Which of the following file attributes are available to files on a FAT32 partition? A. Telnet B. HTTPS lTe sts You are administering a system that has been locked down for security reasons. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. Read Only. Archive. Cable B. Satellite C. System B. HTTP D. FTP C. Read Only. System. Encryption D. Compression Answer: A Answer: C.com Ac tua A. Indexing.www. Any Time. You notice that among all of the other ports.actualtests. What services are associated with these ports? (Choose two. Hidden. Dial-up Answer: C "Pass Any Exam. DSL D.D QUESTION NO: 886 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames." .co QUESTION NO: 885 m 259 . Read Only. Refer to the following Internet connectivity methods. Hidden. Encryption. Archive. Hidden. System.

www.CompTIA 220-701: Practice Exam QUESTION NO: 887 USB.com Ac tua lTe sts . False Answer: A QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A. LED Answer: B QUESTION NO: 890 Which of the following password. Like DVD. B. you must insert the connector correctly or the drive can be damaged.25-inch form factor and must be installed in the larger drive bays C. Hide answers/explanations Answer: D QUESTION NO: 889 Atypical backlight technology is A. once setup. the floppy drive requires no external access. CCFL C.co m 260 . Although some drives might not clearly key the receptacle for the Berg power connector. Like a hard drive.actualtests. Because it is antiquated technology. D. is necessary to be entered before booting into the operating system? "Pass Any Exam. eSATA and Express Card/54 are examples of hot pluggable devices A. CRT B.ROM drives. LCD D. floppy drives have a 5." . True B. floppy disk drives can no longer be purchased new. Any Time.

if it is used in a hotel or on an airplane. POST B.www.CompTIA 220-701: Practice Exam A. the portable computer will automatically connect to a wireless network.com 261 Ac As portable computers are used in a variety of locations. User Accounts C. Internal hard drive Answer: A QUESTION NO: 892 A. Any Time. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. "Pass Any Exam. modern operating system on a computer lacking mutable secondary storage? A. a portable computer with a docking station is generally connected to a local wired network. Driver signing D. Roaming profile B. BIOS D. Floppy D.co m . Network C. Which of the following feature enables that? tua lTe sts .actualtests. For example. however. which statement concerning CPU and RAM configuration is most true? A." . LDAP Answer: C QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Live CD B. Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. Hardware profile C.

malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A.actualtests.co m . During your working hours. As an experienced technician. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. C.www. HTTP Answer: B QUESTION NO: 896 You are an IT professional in an international company. VPN C. WAN D. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. malicious software that monitors Internet surfing habits C. what is your recommendation so as to avoid the potential damage during transit? A. FTP B.com 262 Ac tua lTe sts . a customer calls you and is wondering what requires special attention if he wants to ship a laptop. malicious software that changes the user's home page D.CompTIA 220-701: Practice Exam B. D." . Any Time. Answer: A QUESTION NO: 894 Warm is a type of: A. Remove PC card adapters B. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. malicious software that is self-replicating and self-propagating B. Remove LCD "Pass Any Exam.

Default gateway D.actualtests. False Answer: A QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Subnet mask C.co m 263 .com Ac Refer to the following descriptions. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Hide answers/explanations Answer: C "Pass Any Exam.ROM drive Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A.www. IP address B. D. which one about the Virtual Private Network (VPN) is the most appropriate? tua lTe sts . A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. B. C. Remove Backlight D. A VPN is a secured line of communication between two points through a public network.B QUESTION NO: 899 A. DNS server Answer: A. Remove DVD. True B." . Any Time.CompTIA 220-701: Practice Exam C.) A.

Backdrop Answer: A QUESTION NO: 902 Answer: B QUESTION NO: 903 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Backlight B. Inverter C." . what is the error that will be generated? lTe sts . Illegal operation D. ZIF C. C:\Win\System32 D. C:\System32\Win B. Windows protection error B.CompTIA 220-701: Practice Exam QUESTION NO: 900 Which of the following locations is common for system files? A. SPGA "Pass Any Exam. C:\System\Windows32 C. Screen D. System lock-up tua When a Windows-based application attempts to access memory another program is using.com 264 Ac A.actualtests. LPGA D.www. C:\Windows\System32 Answer: D QUESTION NO: 901 Which LCD component is responsible for providing brightness? A.co m . General protection fault C. Any Time. Socket479 B.

Host adapter Answer: A QUESTION NO: 907 To increase security. Highlighting the Taskbar and double-clicking in the center sts . and then clicking and dragging D." .com Ac tua lTe A. Any Time. Right-clicking the mouse and dragging the Taskbar to make it bigger B. you decide to use your firewall to block the Telnet protocol. Hard disk D.R D. Double-sided.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? A.co m 265 . Single-sided. Moving the mouse pointer to the top of the Taskbar. single-layer DVD+R Answer: B QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 Which of the following is not one of the three major components of a hard disk drive system? A. Drive interface B. Controller C. Double-sided. double-layer DVD+R B. Left-clicking the mouse and double-clicking the Taskbar C. Which port will you need to block to prevent Telnet from being used? "Pass Any Exam.actualtests.www. single-layer DVD. Double-sided. single-layerBlu-ray disc C. pausing until the pointer turns into a double-headed arrow.

You explain to them that not every attack depends on implementing advanced technological methods.CompTIA 220-701: Practice Exam A. 22 C. What is usually a cause of this? A. Some attacks. Underclocking Answer: C Answer: A QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. you notice a discolored area.actualtests. IDS system C. 63 "Pass Any Exam. 24 Answer: C QUESTION NO: 908 While inspecting a motherboard. A. 21 B. Improper manufacture C. Perimeter security D. Biometrics tua lTe As part of your training program. Social engineering B." .com 266 Ac A. 23 D. Any Time. Spilled liquid B. What term do you use to describe attacks of this type? sts QUESTION NO: 909 . you're trying to educate users on the importance of security.co m . Power surge D. which can connect up to__peripherals in a daisy-chained topology. you explain. take advantage of human shortcoming to gain access that should otherwise be denied.www. 127 C. 15 B.

Ink cartridge B.actualtests. Paper tray Answer: A QUESTION NO: 914 "Pass Any Exam. /and D.www.CompTIA 220-701: Practice Exam D. /more QUESTION NO: 912 Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A. Nslookup sts Which tool can be used to test connectivity and see the path taken to reach another host? ." . Daisy wheel D. 7 Answer: C QUESTION NO: 911 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Any Time. Tracert D.com Ac tua lTe A.co m Answer: A 267 . /? B. /help C. Ipconfig C. Toner cartridge C. Ping B.

actualtests.D You have a computer with the IP address 171. how can you start a search for files and folders? A.226.1. Click Start-> All Programs-> Search. Ensure that there are no safety hazards in your path.) A. Answer: B. B. What class is this address? A. Use a cart for heavy objects. C. C. Carry monitors with the glass face away from your body.www. Lift by bending over at the waist. Attend yearly OSHA safe work environment seminars. Class B C. Left-click a directory and choose Find. Class A B.) A. Run search." . This is not a valid IP address Answer: B QUESTION NO: 917 When moving computer equipment. C.18.com Ac tua lTe QUESTION NO: 916 sts .CompTIA 220-701: Practice Exam In Windows XP.exe at the command prompt. D. Display an OSHA poster in a prominent location. B. Keep records of accident reports.C. B. D. Any Time. D. Click Start-> Search. Class C D. Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. which of the following are good procedures to follow? (Choose all that apply.co m 268 . Provide properly maintained tools and equipment. "Pass Any Exam.

Molex D. to a laptop. ATX system connector Answer: C QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A.CompTIA 220-701: Practice Exam Answer: C. For example. True B. S3 D.actualtests.co m 269 .com Ac tua lTe sts . S2 C. False Answer: A QUESTION NO: 921 When you print documents on your laser printer." . Berg C. you see residue from previous images on the output. A.) "Pass Any Exam.www. S1 B. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities. without sacrificing the mobile computing functionality of the machine. as well as additional ports. What two things are the most likely causes of this problem? (Choose two.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Any Time. AT system connector B. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.

there is something wrong with it. Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A. Optical drives Answer: C QUESTION NO: 923 A. B. C. Ask the customer when they would like to have the work completed. Give the customer an estimated time for repair based on the technician??s assessment. Any Time. SoliD. "Pass Any Exam. A broken cleaning blade Answer: C. Memory cards C. D. What is the best answer to that? lTe sts . So. An overheating printer C. The technician will get back to them as soon as possible.CompTIA 220-701: Practice Exam A.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Thumb drives B. Before leaving the Repair Center.actualtests. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope.www. he takes the computer to the Repair Center and as a technician.state drives D." . the customer is anxious to know when he might come back to pick up his computer. A faulty transfer corona wire B.co m . Inform the customer that others are waiting. Ask the customer to check daily to see when it is completed. but he has no idea what the problem is. you are responsible for fixing the problem. A bad erasure lamp D.com 270 Ac tua A customer has purchased a laptop computer for half a year. Recently.

000volts D. Molex connectors are used with PATA hard drives. 3. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Answer: D QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A. Luggable B. D." . SATA hard drives most often use the same type of power connector as PATA hard drives.www.000volts C.com Ac tua A. True B. while Berg connectors are used with floppy drives.000volts Answer: B QUESTION NO: 926 Answer: B QUESTION NO: 927 USB. Netbook D. 30. Tablet C. 300volts B. Notebook lTe Which kind of laptop was designed to look and function like a paper notebook? sts . Any Time.CompTIA 220-701: Practice Exam B. C.co m 271 . eSATA and Express Card/54 are examples of hot pluggable devices A. 300. False Answer: A QUESTION NO: 928 "Pass Any Exam.actualtests.

184-pin DIMM D. 168-pin DIMM B. RIMM Answer: C "Pass Any Exam.co m 272 . Any Time.actualtests.com Ac tua lTe sts . 72-pin SIMM C.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A." .www.

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