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220-701

220-701

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Published by: Christopher Milton on Feb 14, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case. C. Helpprevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam C. HTTPS D. FTP Answer: B

QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

QUESTION NO: 6

Answer: C,D

QUESTION NO: 7 Which of the following connector types is used with twisted pair cable? A. T-Connector B. BNC C. RJ-45 D. LC Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed. E. New drivers have been released and need to be installed.

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Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

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Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D

QUESTION NO: 9

Answer: D

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 10

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A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

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CompTIA 220-701: Practice Exam A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A

QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs B. dxdiag C. tracert D. ipconfig E. ping Answer: C,E

QUESTION NO: 13

Answer: D

QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port "Pass Any Exam. Any Time." - www.actualtests.com 5

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A. Space reserved by the drive manufacturer for firmware. B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

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A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

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" . Which of the following is an appropriate response to the users concerns? A.0.255. Thermal printer C. D. C. you should have created a backup copy so you could finish it on another computer.255. Any Time. "Pass Any Exam.co m 6 . I do not understand why you are upset.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. When the technician arrives. 255.com Ac tua lTe sts . Inkjet printer D.0 C.0.www. Laser printer Answer: A QUESTION NO: 17 A user reports that their computer suddenly will not boot. A Trojan may have infected the OS or worked its way into the MBR.0. and will try to have your computer working again as quickly as possible so that you can finish your report.0 D. Which of the following would the technician use? A.1 B. 255.actualtests.0 Answer: C QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A. I am sure your professor will understand and you will be able to turn in the paper tomorrow. If the paper was so important to you. Impact printer B. 224. 255.255.0. I understand your concern. they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day.0. What did you download recently that caused the problem? B.

D. A new anti-virus protection scheme called Data Execution Prevention is supported. Recycle the monitors after removing the capacitors for use in other monitors. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. PS/2 peripherals D." . Multiple applications running in 16-bit compatibility mode are supported. The storage room is on the other side of the building. A.co m 7 .actualtests. NIC F.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE). C. MIDI devices E. in some cases up to 128GB of RAM can be supported.B. Wear a back brace when lifting and carrying the CRTs to the storage room.com Ac QUESTION NO: 20 tua Answer: C lTe sts . eSATA B.F QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. C.www. Which of the following safety measures should the technician take? A. Express Card/54 C. B. D. A technician is replacing fifteen 21 CRTs with 19 LCDs. Wear anti-static wrist straps to prevent ESD in the new monitors. B. Answer: D QUESTION NO: 21 "Pass Any Exam. More than 4GB of RAM. Any Time. USB Answer: A.

Which of the following should the technician do? A. B. Press the F3 Key C. DB25. PS/2.com Ac tua Which of the following BEST describes the initial process of setting up a new operating system from a CD. D. VGA.co m 8 . USB "Pass Any Exam. format the partition. USB B. Press the F2 Key D. and install device drivers. Install a larger fan near the hard drive to cool the system. C. Press the F8 Key B. C. Format a partition. D. create a partition. install device drivers. and install the operating system. Apply more thermal compound and reseat the drive. PS/2. Install the operating system. Which of the following will the technician MOST likely have to do to start the installation? A.CompTIA 220-701: Practice Exam A technician is installing Windows XP on a system that has a SATA HDD. and install the operating system. Create a partition. DB9. Remove and replace the drive. Answer: B QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A.www. install device drivers.ROM? lTe sts ." . DB9. Any Time. B. PS/2 C.actualtests. Clean the drive with compressed air and continue to use it. Press the F6 Key Answer: D QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. and create a partition. Answer: C QUESTION NO: 23 A. Install the operating system.

Answer: A QUESTION NO: 28 "Pass Any Exam.CompTIA 220-701: Practice Exam D.www. the previous refresh rate and the new refresh rate applied. D. D. the color resolution the user requested as well as the refresh rate.actualtests.co m Answer: D 9 . Ask the customer permission to put them on hold and politely ask the co-worker to talk later. Which of the following is the BEST course of action? A. DB25. Put the customer on hold just for a few minutes and join the conversation. C. Any Time. a co-worker keeps insisting on telling the technician about their weekend. QUESTION NO: 26 Answer: D QUESTION NO: 27 The BEST information to document when changing the refresh rate on the display is to include: A. B. all the refresh rates that were tested." .com Ac tua lTe A. VGA Answer: A QUESTION NO: 25 While a technician is responding to a customers call. Ask the customer permission to put them on hold and listen politely to the co-workers stories. Up to 16GB B. B. C. PS/2. Up to 2048GB sts Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? . Forward the customer to another technician and join the conversation. Up to 32GB C. the method that was used to access the display properties to change the refresh rate. Up to 1024GB D.

Which of the following should the technician check? A. Insufficient memory for the OS.CompTIA 220-701: Practice Exam Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. C. If the computer is in Safe Mode D. Simple File Sharing B. "Pass Any Exam. Clean the toner cartridge. The boot order in the BIOS B.www. Replace the fuser. The processor is improperly seated due to bent pins. Having arrived onsite. D.actualtests. B. Joining a domain Answer: D QUESTION NO: 29 A technician receives a boot error message OS not found." . If Plug and Play is enabled C.com Ac tua A customer reports that the laser printer produces poor quality printouts. Any Time. the technician has a discussion with the customer and reviews some examples of their print jobs. If the BIOS is current Answer: A QUESTION NO: 30 A. Change the paper. Answer: D QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A. Which of the following should the technician do NEXT? lTe sts .co m 10 . B. Print a test page. Basic Disk Partitions C. Remote Desktop D.

www. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 33 Answer: A QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A. Answer: C "Pass Any Exam. B. Print a test page.11b D. Reboot the computer. C. 802. 802. Which of the following is the correct path to change the language settings? A.CompTIA 220-701: Practice Exam C.11x C.11g B." . Control Panel> Regional and Language Options> Regional Options> Customize D. Excessive internal display brightness is set. D. D. Control Panel> Regional and Language Options> Regional Options C. Cycle theprinters power.actualtests.com Ac tua A. Answer: C QUESTION NO: 32 A technician converts several existing Windows XP Professional laptops from English to the German language.11q lTe A technician has added a wireless network interface card (NIC) to a laptop.co m 11 . Control Panel> Accessibility Options> General B. When connecting the laptop to a wireless network. The airflow is blocked. the technician successfully tests for speeds of up to 54 Mbps. 802. Any Time. Which of the following standards of wireless card did the technician install? sts . Perform a self-test page. 802.

Print a test page. Have the userdemagnetize and restart the monitor. Configure the Display Settings on the monitor. E. Set printing defaults. A. 22 inches (55cm) C.CompTIA 220-701: Practice Exam QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. D. Delete ports. Change to a lower resolution.B. Pause printing F. Which of the following would be MOST likely to fix the problem? A. C. Which of the following should the technician recommend that the user do FIRST? "Pass Any Exam. C. D. 18 inches (45cm) Answer: D Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE). Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A. Any Time. 24 inches (60cm) D.actualtests. Answer: A. B." . Spoolprint jobs and start print jobs immediately. The user has tried power cycling the printer. B. Configure the Display Settings in Device Manager.C QUESTION NO: 38 A user has a network laser printer that is printing constantly. 16 inches (40cm) B.co m .com 12 Ac tua QUESTION NO: 37 lTe sts .www. Specify a separator page.

Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. Answer: C." .CompTIA 220-701: Practice Exam A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Answer: C QUESTION NO: 39 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO).D QUESTION NO: 40 A. Use the Security Center Control Panel Applet to secure resources on the shared system. Smart card reader C. C.actualtests. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Biometric fingerprint reader D. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.com Ac tua Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? lTe sts . C. Add multiple users in the Control Panel User Account applet. D. Reboot the computer. Access the print queue and pause all print jobs. Use NTFS security to secure the data files. D. Purchase a new USB cable.www. Which of the following would be an appropriate method for dealing with this situation? "Pass Any Exam. Hand recognition software B. Any Time. A. Restart the spooler service. B.co m 13 . E.

Vents for blockage B. Ribbon cable seating D.actualtests. Which of the following should be checked FIRST? lTe sts . State that the technician will need to speak with a supervisor about this problem and then put the customer on hold.CompTIA 220-701: Practice Exam A. CPU seating tua A technician is working on a workstation that shuts down after extended periods of operation. C. A. Inform the customer that the technician is only trying to help. Laser B. Allow the customer to continue uninterrupted and remain silent until a response is requested. Impact D.com 14 Ac A. B.co m . Thermal C." . Hard drive D. D. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Pickup roller assembly B.www. Hyperthreading settings C. Ink dispersion Answer: A QUESTION NO: 43 Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO). RAM "Pass Any Exam. Any Time. Fuser assembly C.

Install a liquid cooling solution. Device Manager > Network adapters > Properties > Driver tab D. Which of the following types of CPU can be used with this motherboard? A. Athlon C. Any Time.www.actualtests. Corona wire Answer: C. Itanium B. Pentium III D. Install round IDE cabling. Remove unneeded fans. Xeon QUESTION NO: 46 Answer: C QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A.CompTIA 220-701: Practice Exam E. D.com Ac tua A. My Computer > Properties > Hardware tab > Windows Update B." . B. C. Replace the side panels with mesh wires. My Network Places > Tools > Drivers > Update Driver lTe sts Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? . Answer: C QUESTION NO: 48 "Pass Any Exam.co m Answer: B 15 .D QUESTION NO: 45 A motherboard has a Socket A CPU connector. Control Panel > Network Connections > Tools > Drivers C.

the case is too small. LPR D.actualtests. The MOST likely cause of the overheating is that: (Select TWO).D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work.C. USB . Any Time. Transfer roller Answer: B. Paper pickup rollers C. Which of the following is MOST likely the cause? "Pass Any Exam. C. A. the processor is too fast. one or more fans are inoperable. Duplexer E.co m Which of the following are printing protocols that can be used for printing over a network? (Select TWO).CompTIA 220-701: Practice Exam Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). D.F QUESTION NO: 49 Answer: B. tua lTe sts A. thereare not enough fans.com 16 Ac A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. B. HTTP B. RAW C. Image drum B. Toner F. the memory is defective." . Answer: A. FTP E. Fuser D. E.C QUESTION NO: 50 A.www. .

CompTIA 220-701: Practice Exam A. Any Time. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. Ink jet C. Efficiency tracking. Impact D. The hardware dongle was not installed. Run System Restore to get to a previous working condition. Answer: B QUESTION NO: 52 After a user ran a registry cleaning program. Answer: C "Pass Any Exam. C. Thermal lTe Which of the following printers use a carbon film or inked ribbon to print? sts . Which of the following should a technician recommend FIRST? A. Answer: D QUESTION NO: 53 Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. D. Issue prevention.www. Rootcause analysis. The operating system does not support security dongles. B. C. C.co m 17 . The software is not supported by the operating system. D. Problem analysis. Laser B. B." .com Ac tua A. B. Boot using Last Known Good Configuration. D. Use the boot disk and run SCANREG /RESTORE.actualtests. The software was installed incorrectly. the computer running Windows XP will not boot.

Upgrade to Windows 95 OSR2. Which of the following describe the potential upgrade paths? (Select TWO). m 18 . C.com Ac QUESTION NO: 57 tua Answer: A. False negative B. Upgrade to Windows XP Home directly from Windows 95." . Answer: B QUESTION NO: 58 "Pass Any Exam. B. D. Degauss the display and drives. Upgrade to Windows NT4. Perform a clean installation of Windows XP Home. Any Time. it is BEST to perform which of the following actions on a routine basis? A. Clean out the dust with compressed air.actualtests. True positive D.CompTIA 220-701: Practice Exam QUESTION NO: 55 When configuring biometric devices.www.0 SP1 then Windows XP Home. E. Defragment the hard drive weekly. C.C lTe A. which of the following would be the MOST dangerous type of error? A. then to Windows 98SE then Windows XP Home. True negative C. Clean out the dirt with a damp rag. sts . B. Upgrade to Windows 98SE then to Windows XP Home. False positive Answer: D QUESTION NO: 56 To lengthen the life of computer hardware.co A user wants to upgrade to Windows XP Home from Windows 95. D.

C. The paper needs to be replenished. Turn off the laptop. D." . Which of the following would be the MOST likely cause of the problem? A. The high encryption package is not installed. Printer firmware needs to be updated. updated drivers.CompTIA 220-701: Practice Exam Which of the following is the BEST way to remove a USB device on a laptop computer? A. Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A. The computer needs to upload the print job. Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. HKEY_ CURRENT_USER B. Stop the device. The technician has the correct. The modem is not functioning properly. "Pass Any Exam. Remove hardware in Control Panel. B. HKEY_CURRENT_CONFIG D. D. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print. and then remove from laptop. B. The account does not have permission to install drivers. B.co m 19 .com Ac tua lTe sts . Which of the following is the MOST likely cause? A. Any Time. Remove the driver from Device Manager. and then turn off the device. C. The printer does not recognize the font type.www.actualtests. a balloon in the system tray indicates a print job has failed to print. HKEY_USERS C. but is unable to successfully install the drivers. C.

Any Time. Mercury C.EXE D. Electromagnetic Interference (EMI) B. Duct tape D. a technician finds a wire with insulation damage from rubbing up against a cooling fan. SPUNINST. TASKMAN.EXE Answer: C QUESTION NO: 65 "Pass Any Exam.www.EXE B. Masking tape C.EXE C. PROGMAN.com Ac tua lTe A. Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A. CONVERT. Wire nut sts While working inside of a desktop computer. Electrical tape B. High vacuum Answer: B Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A." .CompTIA 220-701: Practice Exam D. Lithium D.co QUESTION NO: 63 m 20 . The modem is not recognized in Device Manager. Which of the following should be used to repair the wire? .actualtests.

BIOS D.actualtests.ROM drive D. C. Directly spray the vents with compressed air.CompTIA 220-701: Practice Exam Before shipping a laptop.co m 21 .www. Backlight Answer: A QUESTION NO: 66 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Which of the following is the BEST preventive maintenance procedure that the technician should perform? lTe sts . LDAP B. Install ceiling fans in the room. Which of the following should the technician take under consideration? A. which of the following should be removed to avoid damage during transit? A. POST C." . PC card adapters B. Any Time. Electromagnetic interference "Pass Any Exam. User Accounts Answer: C QUESTION NO: 67 A. D. Use a moist rag to clean the vents monthly. Periodically clean the vents using a small vacuum cleaner. B. DVD.com Ac tua A technician determines that a laptop is not properly cooling due to excessive dust in the vents. LCD C. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor.

B. Satellite "Pass Any Exam. High voltage discharge C. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.co Answer: A m 22 . run diagnostic tests. Cable D. Radio frequency interference D. Ask open-ended questions to gather the symptoms. Any Time. tua lTe A customer brings a PC for a technician to repair. Which of the following should the technician keep in mind when setting up the lab? A.com Ac A. Electrical safety with the extra network cables C. Fiber B.CompTIA 220-701: Practice Exam B. Location of the PCs with respect to each other D." . and then confirm the findings with the customer.actualtests. Number of fans located in the room so system does not overheat Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A. DSL C. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following can the technician do to better understand the customers issue? sts QUESTION NO: 70 . C. D. Cable management to avoid trip hazards B.www. Get the customer contact information. Begin running diagnostic software and confirm findings with another technician.

Any Time. WEP C. Broadband C. SSID D. DSL B. To allow the power supply to operate at different voltages B. To change the voltage coming from the wall C.actualtests. To allow alternating current to be used instead of direct current D. Fiber Answer: D QUESTION NO: 73 When setting up a WAP. WPA B.www. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? "Pass Any Exam. Satellite D." .co m 23 . which of the following is broadcasted by default and should be disabled? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 72 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? A. RADIUS Answer: C QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A.

SODIMM B. Laser D. RIMM Answer: B Which of the following has the speed of PC2700? A. Converts AC power to DC power that a computer can use to operate and charge its battery. Changes DC power to AC power to charge the battery and enhances portability.co m 24 . Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A. C. SDRAM C. Allows for a portable computer to be easily moved without being plugged into an outlet. Impact B. Inkjet Answer: D "Pass Any Exam. DDR3 D. DDR B.com Ac tua lTe sts QUESTION NO: 77 . Any Time. B." .actualtests.www. Filters incoming voltage spikes and surges. DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. D. DIMM C. SIMM D.CompTIA 220-701: Practice Exam A. Dot Matrix C.

CompTIA 220-701: Practice Exam QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A.www. ISA B. FTP D.com 25 Ac tua lTe sts . Thermal B. PCMCIA D. Thermal B. Laser Answer: A QUESTION NO: 81 Which of the following allows a secure connection between two points? A. AGP 4X C.actualtests. Any Time.co m . WAN Answer: B QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. Inkjet C. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A. VPN C." . Inkjet D. Laser C. Color Laser D. PCIe X16 "Pass Any Exam. HTTP B.

C. SR1234ct B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A. Run a large magnet over the top of the hard drive several times. D. Reformat the hard drive to a clean state using the format command. Which of the following should the technician do FIRST to resolve this issue? tua lTe sts A.co Which of the following would be the MOST secure password? m 26 . When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. D. B. Make sure the OS has the latest video drivers installed. Replace the LCD inverter. ct23&P#h~ . Make sure the laptop display is enabled. rw2%HN D. B. Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Answer: C QUESTION NO: 84 Answer: D QUESTION NO: 85 A. CompTIA558475 C.actualtests. Replace the video card inside the laptop." .www. Any Time. C. Remove the memory and destroy it. Remove the hard drive and destroy it.

0 C.www. S/PDIF B." . IEEE 1394 D. 1Gb/s Answer: A "Pass Any Exam.co m 27 . USB 1.com Ac tua lTe sts QUESTION NO: 88 .1 C. PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. IEEE 1394 B. 100Mb/s B. USB 1. DDR333 C.0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. 10000Mb/s D. SATA D.actualtests. PC2100 B. DDR400 D. 1000Mb/s C.1/2.CompTIA 220-701: Practice Exam A. Any Time. USB 2. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.

C. Flash memory used to hold temporary files before deletion. Set the resolution to the highest the monitor can display.com 28 Ac tua lTe sts A. Control Panel C. "Pass Any Exam. Set the refresh rate to the lowest the monitor can display. B. Calibrate the monitor. The maximum amount of memory a given system can potentially have. Provides access to larger hard drive partitions. Program Files B. Degauss the monitor. D. My Computer Answer: B QUESTION NO: 91 Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Any Time.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . C. Provides use ofPCIe X16 expansion slots. D. B.actualtests.www. C. Data written to a disk located in a paging file that would not fit into the systems RAM. Provides addressing of memory beyond 4GB.CompTIA 220-701: Practice Exam QUESTION NO: 90 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Answer: B QUESTION NO: 93 Which of the following BEST describes virtual memory? A. ." . Provides use of more powerful video graphics accelerators. B. Start Menu D.

B.actualtests. Document findings. A portion of physical RAM that is mirrored to the hard drive for redundancy. Larger capacity than traditional magnetic drives C. QUESTION NO: 95 Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A." . resume from a low power state when it receives a network packet telling it to do so.g. D. Verify full system functionality. Establish a theory of probable cause. Hibernate. send broadcast packets over the LAN to all computers simultaneously. C.www. collect all packets that are sent to any device on the LAN. Identify the problem.com Ac tua lTe A. Built-in encryption standards B. C. Off). and outcomes. send packets to other network devices on the LAN instructing then to enter a low power state (e. actions. Any Time. D. Lack of drive heads and platters D. Answer: D QUESTION NO: 97 "Pass Any Exam. B. Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A.co m Answer: D 29 .CompTIA 220-701: Practice Exam D. Higher data integrity sts Which of the following is a characteristic of solid state drives? .

Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance. RAID 0 "Pass Any Exam.com Ac tua lTe sts . Were there any new software updates done? Answer: B. B. Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot. Is the power cable on the monitor loose? D.actualtests. Share out the printer from the attached computer.www. Move the computer and attach to the printer. Was any hardware installed since it last worked? C.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday." . C.E QUESTION NO: 99 Two users want to print to a USB printer connected locally. Are you sure the power button is not stuck? B.co m 30 . Purchase an external Ethernet print card. Which of the following questions should a technician ask to help determine what occurred? A. Any Time. Set up a local print queue. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Which of the following is the quickest way to accomplish this? A. D. Are you sure you ran a find on the system and the program is just not misfiled? D. Was there a power outage since yesterday? B. A. Which of the following RAID levels should be implemented? A. it just keeps rebooting. Has the monitor been replaced recently? E. Which of the following questions might a technician ask to try and determine the cause? (Select TWO).

Allows the operating system to be backed up with immunity to virus activity B. E. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. identify common issues among multiple users. help maintain a balanced workload for the help desk technicians. D. track the process of the incident. B. Identify the hardware make. RAID 4 D. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer. RAID 1 C. B. Identify the user and associated problem. C. C.co m 31 . select the appropriate priority level for the issue. Allows the operating system to be rolled back to a previous point in time D. and serial number. Allows the operating system to assigns dates so that user data files are backed up C.CompTIA 220-701: Practice Exam B.com Ac tua lTe sts QUESTION NO: 102 . A." . D.actualtests.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A. model. Answer: D A technician uses a call logging process in order to: (Select TWO). Answer: B. Any Time. Elevate the call to a higher level of support.www. Assign an appropriate priority for the issue. which of the following should the technician do FIRST? A. compose a record which allows user authentication.

Increased performance D. A. Longer chip life Answer: C. Userestore point to roll back the computer to a previous date. Which of the following can be performed on the hard drive to improve performance? (Select TWO).RW C. A. DVD. Answer: A. Utilize less memory C.E QUESTION NO: 107 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). B. "Pass Any Exam. E.co Which of the following media types has the largest capacity? m QUESTION NO: 105 32 . Blu-Ray D.CompTIA 220-701: Practice Exam QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Use the defragment utility. Dual-sided DVD . D. Increased network speed E. Any Time. Use thecheckdisk utility.www.com Ac tua lTe sts A. The hard drive light is constantly on. Empty the recycle bin and deleted email items. DVD." . C.C Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO). Increase system security B.actualtests.RW+ B. Use the drive compression utility.

C.com 33 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. and asks when it will be done. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . CGA D. Inform the customer that others are waiting. Answer: A QUESTION NO: 110 Which of the following methods is commonly used for Biometric authentication? (Select TWO)." . S-Video Answer: B. The technician will get back to them as soon as possible. The user states that they do have Internet connectivity. DVI C. A. B. Encrypted passwords C. Ask the customer when they would like to have the work completed.CompTIA 220-701: Practice Exam A. USB B.co m . Which of the following is the BEST response for the technician to give? A. D. Give the customer an estimated time for repair based on the technicians assessment. Any Time. QUESTION NO: 109 A. Logical token B.D QUESTION NO: 108 A customer brings a PC in for repair. Check for any updates to the program. C. RFID smartcards "Pass Any Exam. Add an exception to the firewall for the program. Check the Hardware Compatibility List to see if the program is not compatible with the OS.www.actualtests. Ask the customer to check daily to see when it is completed. D. B. VGA E. Run the program as a local administrator.

co m 34 . Which of the following would be the FIRST step in resolving this issue? A. Ensures that only certain devices can access the network C. Ensures all users physically login to the wired network B. a user is reporting system crashes and performance loss. Any Time. Try installing the device to a different port or slot. B.com Ac tua lTe sts . Retinal scan Answer: D. Fingerprint reader E.www. C. Answer: C "Pass Any Exam. Plenum D. Coaxial B. Disable the device in Device Manager." . Prevents users from seeing the wireless network Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Contact the vendor for an RMA. Download and install updated drivers for the device.E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. D. UTP C. Encrypts data traveling across the wireless network D. Fiber Answer: D QUESTION NO: 113 After installing a new piece of hardware with the hardware CD.actualtests.CompTIA 220-701: Practice Exam D.

the user would like the laptop to automatically switch to the wireless connection.actualtests." . Any Time. Wireless Zero Configuration D. Driver signing B.E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network. Which of the following boot options would be MOST effective in troubleshooting this issue? A.ROM C.www. when locally connected. When the laptop is removed from the docking station.ROM Answer: C. A. and after restarting their PC the display is no longer appearing. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Boot with repair disk Answer: A QUESTION NO: 115 Which of the following.CompTIA 220-701: Practice Exam QUESTION NO: 114 A user has recently installed a new graphics driver.co m 35 . Hardware profile C. Boot to the recovery console C. Floppy drive E. Serial Cable B. DVD. CD. USB drive D. Safe mode B. Safe mode with command prompt D. Which of the following Windows features BEST accomplishes this? A. Roaming profile Answer: B QUESTION NO: 117 "Pass Any Exam.com Ac tua lTe sts .

Install the Microsoft Malicious Software removal tool. Windows reports that no antivirus software is currently protecting the system. Any Time. Machine Debug Manager D. Security Center B.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Update the Antivirus definitions.com Ac tua After successfully installing a free antivirus solution. Obscure word in a dictionary B. B. sysprep "Pass Any Exam. Disable the antivirus logging in the Event Viewer." . D. Contains special characters Answer: D. Contained in a text file C. Contains numbers and letters E. C. Contains AES encryption D. Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO). Disable antivirus protection notification withinSecurity Center. fdisk B. System Restore C.actualtests. Which of the following solutions would resolve this issue? lTe sts . A.www.co m 36 .E QUESTION NO: 119 A. Answer: B QUESTION NO: 120 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.

110 D. 172. 192.actualtests. 80 C.1 D.co m Answer: C 37 .1 QUESTION NO: 122 Answer: B QUESTION NO: 123 Aero is a feature of which operating system? A. Windows XP Home C.1 B. WindowsVista Ultimate Answer: D QUESTION NO: 124 "Pass Any Exam.16.CompTIA 220-701: Practice Exam C.1 C. 443 sts Which of the following network ports is normally associated with unencrypted web traffic? . regedit D. WindowsVista Basic B. 224.1.0.0. Windows XPMedia Center D." .0.com Ac tua lTe A.168.1. 53 B. telnet Answer: B QUESTION NO: 121 Which of the following is a class A IP address? A.0. 10.www. Any Time.

the speed and available bandwidth of Internet connections. can be used to modify desktop preferences. actions and outcomes. Answer: B QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. 4. B.com 38 Ac tua A." . Answer: C "Pass Any Exam. Document findings. D. lTe sts . B. C. C. remaining hard disk storage space. opens a text based word processor. B. D. 9GB.actualtests.co m . the reliability and speed of search indexing. C.7GB. Which of the following should be the technicians NEXT troubleshooting step? A. Verify full system functionality. Ask the user opened ended questions to see if they agree with the cause. 650MB. Establish a plan of action and implement the solution.www. a performance value of system components. D.CompTIA 220-701: Practice Exam The Windows Experience Index is used to determine: A. B. D. 25GB. C. makes changes to the registry. Answer: C QUESTION NO: 126 The edit command line tool: Answer: D QUESTION NO: 127 While troubleshooting a computer problem. a technician has determined what has caused the problem. Any Time. changes the boot sequence order.

Barcode scanner C.com Ac tua lTe sts . before performing hardware upgrades a technician should: A.CompTIA 220-701: Practice Exam QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running. B. Fingerprint reader E.E QUESTION NO: 131 "Pass Any Exam. A. Answer: B QUESTION NO: 130 Which of the following are forms of biometric authentication? (Select THREE). D." .www. Any Time. check the HCL. archive old drivers. Smart card B. Voice recognition D. clean each component with an approved cleaning solution. Event Viewer Answer: C QUESTION NO: 129 As a best practice. Task Manager D. C. perform a disk defrag. Secure ID Token Answer: C.D. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. REGEDIT C. Optical recognition F. Computer Management B.actualtests.co m 39 .

NTFS B.www. Start > Control Panel > System B. StickyKeys Answer: D QUESTION NO: 134 Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Right-click on theprinters icon and select Properties D. format "Pass Any Exam. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? lTe QUESTION NO: 133 sts ." . Right-click My Computer thenselect Manage C. UFS C. which of the following file system should be used in formatting the drive? A.co m 40 . ToggleKeys C. FAT D. convert B. Any Time. FilterKeys B. Start > Control Panel > Printer icon Answer: C A.com Ac tua A technician must configure a computer for a special needs user who can only press one key at a time. Encryption Keys D.actualtests.CompTIA 220-701: Practice Exam If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. NFS Answer: A QUESTION NO: 132 Which of the following can be used to print a test page? A.

LCD monitor D. Server Answer: A QUESTION NO: 137 Which of the following is MOST likely to be the source of wireless network interference? A. Hard disk failure or operating system needs to be reloaded. Which of the following is MOST likely the problem? A. Any Time. Laser printer B.CompTIA 220-701: Practice Exam C. Cordless telephone Answer: D QUESTION NO: 138 "Pass Any Exam. diskpart D. Large screen television C. The hard drive is in standby mode.www. AM/FM radio D. Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. Laptop computer C.com Ac tua lTe sts ." . Mouse and keyboard need to be cleaned. D.co m 41 . fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on. B. C. Power cord is loose.actualtests. Bluetooth headset B.

and the technician would like to install an additional two sticks of 512MB PC3200.www. 2100 B. Which of the following actions BEST resolves this issue? tua QUESTION NO: 140 lTe sts . C. Windows Event Viewer B.co m 42 . 5300 Answer: B A. Power cycle the computer. The PC is currently holding two sticks of 512MB PC2700. Any Time.E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC. Replace the display adaptor. CHKDSK D. 2700 C. D. A.actualtests. Data Execution Prevention Answer: B. Reload the driver for the monitor. An alert at logon when an unknown user has tried to logon "Pass Any Exam. Assuming the necessary slots are available. Degauss the monitor. Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A." . FilterKeys E.CompTIA 220-701: Practice Exam Which of the following utilities can help prevent viruses and other malware? (Select TWO).com Ac A CRT monitor is displaying patches of distortion while in use. which of the following will be the overall speed of the new RAM? A. Windows Defender C. 3200 D. B.

www. Erase the hard drive using a disk wiping program. Run FDISK on the hard drive. WEP encryption C. NAT routing lTe Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? sts QUESTION NO: 143 .actualtests. Answer: A QUESTION NO: 144 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? A. TV tuner card B.com Ac tua A. D. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. A set of firewalls and anti-virus programs protecting the computer D. MAC filtering B. Video capture card D. A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 A computer is being sold over the Internet. Pass all computer components near a large magnet. Graphics card C. An alert when the computer case has been opened C.CompTIA 220-701: Practice Exam B. Any Time. Sound card Answer: A "Pass Any Exam. Reformat the hard drive to a clean state using the format command. B. WPA encryption D.co Answer: C m 43 ." . C.

Simply select continue on the message and the video should "Pass Any Exam. D.actualtests. What particular website are you trying to download videos from? Are they work related? B.hoc wireless connection D. A new application has been implemented to help manage and improve the network. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 Answer: D QUESTION NO: 147 A user states that every time they try to pull down video clips from a website. Which is the following is the MOST appropriate response from the technician? A. Bandwidth usage has become a problem. We have identified the problem and we will have it back up as soon as possible. There is no way to tell how long this will take. D. a notice appears on the screen which says the site is being blocked by a filter. We believe the problem is the network interface card. Any Time. Which of the following would be the appropriate response? m . One particular caller demands to know exactly how long the system will be down. C. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.CompTIA 220-701: Practice Exam QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN." . Hardware and software are not exact sciences. Connect to it through a computer share B. Connect to it through a TCP/IP port C. Connect to it via an aD.com 44 Ac tua A. If you take issue with that please inform your supervisor. We will have it back up within the hour.co The file server had an expected outage this morning. the server will be back up.www. I am not the server technician so please do not take a bad tone with me. C. A technician believes the on-board NIC is bad. Did you read the entire screen? The last sentence clearly says click to continue. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Is your work solely depending on the server? Try to not be upset because before you know it. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. B." lTe sts .

C. Which of the following is the BEST response? lTe sts . Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. Any Time. Which of the following is the BEST response for the technician to give the user? A. Empathize with the user and send thema nt monitor to solve the issue. B.com 45 Ac tua A user states that their monitor is acting up and at times the image shakes. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. however. D. Ask the user what they did to cause the shaking images. C. Answer: C QUESTION NO: 149 A. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? "Pass Any Exam. their solution did not work and inform the user that the company has personnel working on the problem.co m . Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. The company is currently replacing all CRTs with new LCDs. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. Thank the user for their assistance with the problem. B.actualtests. The technician notices that the real solution is to clear a paper jam in the printer." . D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process.CompTIA 220-701: Practice Exam appear. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Inform the user of the cause of the problem and tell them the degauss the monitor.www.

Only an administrator can log on and fix this problem. Tape drive B. Blu-Ray C. The amount of space available at each workstation to place the UPS. DVD D. Amount of time necessary for the UPS to run in a power outage. B. C. Any Time.MSC C. SECPOL.com Ac tua A. D. SECEDIT. Windows Security Center D.CompTIA 220-701: Practice Exam A. The physical footprint of the UPS. The administrator should use which of the following to fix this issue? A. Answer: A QUESTION NO: 151 A user receives the message The security log on this system is full. The number and size of all applications running on each workstation.co m 46 .www." .EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A. Tape Answer: B "Pass Any Exam. Flash media lTe Which of the following types of media is considered solid state? sts . Event Viewer B. Biometric device D. Floppy B. Floppy disk C.actualtests.

SMTP D.actualtests.25? A.168.87." . HTTPS C.167. Coaxial D.34.65 D.www. 198.109 C. TELNET B.207.CompTIA 220-701: Practice Exam QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194.120 B. Class B C.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A. FTP "Pass Any Exam.32. UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A.45. Fiber B. Class A B. 107.co m 47 . 129.com Ac tua lTe sts . Any Time. 190. Class C D.10.120.21. CAT6 C. Class D Answer: C QUESTION NO: 155 Which of the following is a class A address? A.

120 B. WPA B.co Which of the following is created when setting up MAC filtering? m 48 . Politely ask coworker to let the user finish their explanation and focus on what the user is saying. B. Which of the following should the technician do? tua lTe sts A.1.132 D. Any Time.3. 125.1. WEP C.www." . ACL . Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop.1 C.com Ac While trying to resolve an issue with wireless connectivity on a users laptop. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. C. D.168.102.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 158 Which of the following is a Class C address? A.32. 65. SSID D.actualtests.120 Answer: B QUESTION NO: 159 Answer: D QUESTION NO: 160 A. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. 192.1. Answer: D "Pass Any Exam.28. 134.

D. C. .www. E.1 C.168. open Administrative Tools.0.0. E.0.1? A.0 D.B sts A. Right click on My Computer and select Manage. B.0. Right click on the My Computer and select Properties. B.actualtests.msc. 255.0. Any Time. Click Start>Run and then type in regedt32.0.255.168.255. Click Start>Run and then type in services.255. Click Start.168. A.168.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE). 192.com 49 Ac tua QUESTION NO: 163 lTe Answer: A. type in Run and then type inregedit.255. Click Start. C.co m Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO). Double click the Computer Management icon under Administrative Tools.0 and a gateway of 192. 192.0 B.CompTIA 220-701: Practice Exam QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192. 127." . double click on the Services icon. Open Control Panel. type in Run and then type inmsconfig. . A. a subnet mask of 255. Answer: B.12.1 Answer: D QUESTION NO: 162 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). Click Start>Run and then type inregedit. RAM "Pass Any Exam. D. Right click on the Start Menu and select Properties.

Windows XP Home C. "Pass Any Exam. C. and outcomes. B. Windows XPMedia Center Edition B. WindowsVista Ultimate D.actualtests. Windows will not save any file changes while is Safe Mode. E. B. Windows prevents successful boot and logon from updating Last Known Good Configuration.E . Verify full system functionality and implement preventative measures.F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). Inform the user that the computer may not function as it did before the problem occurred. Hard disk D. Windows XP uses the minimum set of drivers and services to start the GUI. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. C. A.CompTIA 220-701: Practice Exam B. QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A. DVD. A.ROM C. NIC Answer: B. Tape drive E.C. Any Time. D. actions. Windows 2000 Professional Answer: C QUESTION NO: 167 Before returning a repaired system to a user. Document the system findings.www." . Inform the user every step that was performed throughout the entire troubleshooting process.com 50 Ac tua lTe sts Answer: B. Sound card F.co m . which of the following should be done? (Select TWO). Windows XP starts basic networking to allow for updating of drivers from the Internet. D.

1 C.B QUESTION NO: 168 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.actualtests. Any Time.www. RS-232 B." . RAID 0 B. Bluetooth Answer: A QUESTION NO: 171 "Pass Any Exam.co m Answer: A 51 . RAID 10 lTe sts Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? .CompTIA 220-701: Practice Exam E. RAID 5 D. Change theusers permissions so that they cannot create any potential problems in the future. RAID 5 D.com Ac tua A. SCSI D. RAID 1 C. RAID 1 C. RAID 10 QUESTION NO: 169 Answer: C QUESTION NO: 170 Which of the following interfaces supports only one device per port? A. Answer: A. USB 1. RAID 0 B.

www. SSID D. IEEE 1394 B.11n B. SSID .E QUESTION NO: 172 A. PS/2 C." . NAT B. MAC filtering C.actualtests. MAC Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A. Parallel D. WPA key "Pass Any Exam. Channel 11 D.co m Which of the following is used to control access to a network based on the address hard coded into the NIC? 52 .CompTIA 220-701: Practice Exam On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). A. Any Time. NIC E. Modem F. Serial Answer: D.com Ac Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? tua QUESTION NO: 173 lTe Answer: B sts A. WEP C. 802.

MAC filtering D. tua lTe A customer connects a projector to their laptop. B. the system will auto-select the projector on restart.actualtests. Answer: C "Pass Any Exam.co m 53 . The projector is turned on. Which of the following could the technician do to send the display to the projector? sts . Secures network Internet traffic through shared key encryption.CompTIA 220-701: Practice Exam B. but no display shows on the screen.C QUESTION NO: 176 Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A. SSID C." . Go into Device Manager and enable the projector. Provides security for a network through the use of ACLs. A. System B. D. WEP key Answer: B QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Any Time. Reboot the computer. Security Center E. C. B. Press F1 to shift display to the projector. User Accounts C. C. D.www. Dynamically assigns IP addresses for easy client configuration. Accessibility Options Answer: B.com Ac A. Use appropriate function toggle key to switch display mode. Resolves queries for resolution of host names to IP addresses. Administrative Tools D.

Open Network Connections from the control panel. Open a command window and runipconfig from the command line. Run the System Configuration Utility from the run line and click on the Services tab. B. select the Hardware tab. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). select Status. A. right click the Local Area Connection. "Pass Any Exam. Right click on My Computer.CompTIA 220-701: Practice Exam QUESTION NO: 178 After the problem is resolved. IDE Hard Drive E. B. Compact Disc D. Any Time. select Properties. Open a command window and run net /?from the command line.actualtests. and then select the Support tab. C. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. C. D. D.F QUESTION NO: 180 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Backup Tape C. Recreate the problem and reapply the solution to ensure it worked properly.com Ac tua lTe sts . Digital Video Disc B. Verify that all other parts of the system are working properly.D. which of the following should be the NEXT action according to the troubleshooting theory? A. Solid State Drive F. Return the system to the user.44MB Floppy Disk Answer: B." . and then click on Device Manager.co m 54 . 1. E. A.www.

Windows CD installation E. The user selected an alternate hardware profile. Purchase a fully configured hard drive Answer: A. Factory recovery partition B.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE).E QUESTION NO: 182 Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A. Which of the following is the MOST likely cause of the problem? . D.www.co m . Any Time. The user accidentally deleted the files.actualtests. D. sts A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Installation from Microsoft.D.com 55 Ac tua lTe A. B.CompTIA 220-701: Practice Exam Answer: D. The local user profile is corrupt. user to state the issue and stop the user when the technician has an idea of how to fix the problem. C. A. user to explain the problem and listen without interrupting the user. XCOPY all files from another computer C. C. users coworker to confirm what the user said and verify there is a problem. Network installation F. The user saved the files to a different location.com D. Answer: D QUESTION NO: 184 "Pass Any Exam. user to move so the technician can check the computer for problems. B." .

MSCONFIG B. ThinNet C. Task Manager D. 328 feet (100 meters) C. Computer Management Answer: A "Pass Any Exam.com Ac tua lTe sts . UTP B. 1076 feet (328 meters) Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A. Increased RFI B. Decreased EMI D.www." . Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A. Decreased ESD C. Fiber D. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A.CompTIA 220-701: Practice Exam Which of the following is the maximum cable length of a CAT5e? A. 492 feet (150 meters) D. ASR C. 100 feet (30 meters) B.co m 56 .actualtests. Any Time.

Serial C. net use F: \\ComputerName\ShareName /persistent:NO C.txt B.www. net use \\ComputerName\ShareName /persistent:YES :F D. Standard TCP/IP port B. net use F: \\ComputerName\ShareName /persistent:YES .co m Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? . IDE D. Parallel port Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. Serial port D. SCSI B. Ntbtlog.com 57 Ac tua QUESTION NO: 190 lTe Answer: D sts A." . Sysprep. net use \\ComputerName\ShareName /persistent:NO :F B.inf "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? A.actualtests. Parallel Answer: A QUESTION NO: 189 Which of the following ports is commonly used when adding a network printer in Windows XP? A. USB port C.

System Properties>General C. Bootsect. Boot.com Ac tua lTe sts .www.ini Answer: D QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. Any Time.co m 58 . Where would they find this setting? A." . The default printer is out of paper or offline. C. System Properties>Advanced>Performance Settings>Advanced B. The UPS is disconnected from the wall. AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. D. A new security update is available for download. ISA B. PCMCIA D. Answer: D "Pass Any Exam. The speaker wires were disconnected while cleaning.actualtests.CompTIA 220-701: Practice Exam C. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A. B. PCIe C. System Properties>Advanced>Environment Variables D.dos D. Which of the following is MOST likely the cause? A.

Start > Help and Support C. Start > Programs > Accessories > System Tools > Help and Support D.actualtests. The process of removal is so complex that only those certified for repair should attempt to resolve.co m . "Pass Any Exam. Blocking harmful network traffic C. Securing wireless access points D.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A.com 59 Ac A." . The paper jam was caused by moisture in the paper tray. Hostname B. B. Default gateway C. the customer asks for an explanation the cause of the problem. Right-click My Computer > Help and Support B.www. ISP D. Which of the following is MOST appropriate? A. SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem. Storing passwords B. Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts . Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A. Any Time.

D. Answer: D "Pass Any Exam. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A. RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A.in which adds the signature block to all email messages C. Generators create new passwords every time a user signs in to prevent social engineering.co m 60 . Requires the receiver to have access to thesenders private encryption key lTe sts QUESTION NO: 200 . Cryptographic mechanism that identifies the sender as well as the message integrity B.www.actualtests. Generators eliminate ausers tendency to create passwords that can be a security liability.CompTIA 220-701: Practice Exam C. D. the functionality of the rollers was impaired and therefore ceased to transfer properly. RG-58ThinNet D. Any Time. Due to condensation within the lower tray assembly." . C. Generators extend the requirement to periodically change passwords.com Ac tua A. CAT6 B. Email applicationadD. B. CAT5e C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Generators eliminate the requirement to establish log-in attempt limitations. An infallible method which binds a signature to a message D.

Riser cards B. Capacitors Answer: C. 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO).actualtests.co m Which of the following describes the S-video mini-DIN connector on laptops? .D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Allows digital video to a variety of devices D. 2GB B. Allows a LCD projectors output to display on a laptops screen B.www. Motherboard B. 4GB C. Standoffs "Pass Any Exam." . Heatsink D. Allows analog video output to a variety of devices C. Any Time. Allows digital video and audio to a variety of devices . Fan C.CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A.com 61 Ac tua lTe sts A. A. CPU E. 8GB D.

0.0. DSL D. 192." . Any Time. Dial-up B.1.actualtests.15 Answer: A "Pass Any Exam.0. 172.co m 62 . Browser Plug-Ins C.15 D.16. Temporary Internet Files B. Cable C.168. Screws D. Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A.CompTIA 220-701: Practice Exam C.25 C. 169. 10. Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A. Daughterboard Answer: B QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A.15 B. Downloaded Program Files D.0.www.com Ac tua lTe sts .254.

USB hub C.CompTIA 220-701: Practice Exam QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A.com 63 Ac tua lTe sts .co m . Malicious software that monitors Internet surfing habits B. Graphics adaptor D. Malicious software attached to an incoming email Answer: C QUESTION NO: 210 Which of the following BEST describes a worm? A.www. Malicious software attached to another piece of software D. Malicious software that changes theusers home page C. Malicious software that is self-replicating and self-propagating C. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Malicious software attached to another piece of software D. Any Time." . Malicious software that is self-replicating and self-propagating B.actualtests. Malicious software that monitors Internet surfing habits Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A. Capture card "Pass Any Exam. Ability to detect and correct single bit errors in memory D. KVM B. Ability to bypass the IRQ channels to work directly with the CPU B. Ability to detect hardware incompatibilities and resolve them C.

Safe Mode with Command Prompt C. Run a power supply test.co m 64 . Apply the latest service pack. Active Directory Restore Mode Answer: C QUESTION NO: 214 Answer: B QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system.www. 802.11g wireless card B. Before the technician performs any diagnostics which of the following actions should the technician take? A. Answer: B "Pass Any Exam. B.11a wireless card D. 802. Run a backup routine. C. Last Known Good Configuration D. Any Time. 802.11b wireless card sts A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. D. Which of the following would be the BEST startup selection? A. Boot into Safe Mode.com Ac tua lTe A.11n wireless card C. Which of the following standards should the technician upgrade to? .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash." . Debugging Mode B.actualtests. 802.

D. B.com Ac tua lTe A. Tell the customer that abluescreen is another name for stop error.co m A customer receives a bluescreen message. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code.CompTIA 220-701: Practice Exam QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. C. What is a bluescreen message? How should the technician respond? 65 . C.actualtests. Which of the following should the technician do NEXT? A.www. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Which of the following is MOST likely causing the sound? A. Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? "Pass Any Exam. Any Time. System clock feature D. Check the security log for error codes. D. B. The customer asks the technician. Update all software to determine if this corrects the problem." . Create a checklist of the most likely issues. Answer: A QUESTION NO: 217 Answer: A QUESTION NO: 218 A technician hears a sound that resembles a ticking clock coming from a system. Under powered fan B. Failed fan C. sts . Restore the backup to a new hard drive. Explain that it is a message that assists in identifying problems based on the error code.

RSA keys D. Which of the following can be installed to accommodate the customers request? A. Docking station B. DNS E. PATA hard drive B. Cable locks Answer: D QUESTION NO: 220 A customer has a 12 laptop computer. Pad locks C. NetBEUI "Pass Any Exam. Crossover cable Answer: A QUESTION NO: 221 A customer states they want a new hard drive that is resistant to shock. Daisy chain C.CompTIA 220-701: Practice Exam A. Which of the following will allow this functionality? A. Any Time.co m . Logical Token B. SATA hard drive with a rubber gasket C.com 66 Ac tua lTe sts . AppleTalk B. and a regular mouse without having to connect all of the devices each time. full size keyboard.www.actualtests. A. DHCP C. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO). Network Hub D." . In the office they want to use a 24 LCD monitor. IPX/SPX D. Solid state hard drive D.

D. A private network between two computers using wireless cards without using a wireless access point between them. A. Computer Answer: B. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Use the Windows XP Professional for SATA card support feature when installing Windows.com 67 Ac QUESTION NO: 225 tua Answer: D lTe sts .www. Portable Heater E. Any Time.actualtests.CompTIA 220-701: Practice Exam Answer: B.D QUESTION NO: 223 Which of the following BEST describes what a VPN is? A. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. B.C. Disable the system BIOS so the SATA card can take boot precedence. B.F QUESTION NO: 226 "Pass Any Exam. C. Vacuum Cleaner F. Press F6 when prompted to load the additional drivers. C. Laptop AC Adapter D. Which of the following should be plugged into a UPS located at a users desk? (Select THREE).co m . Create a utilities partition on the hard disk prior to OS install. Laser Printer B. Monitor C." . A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. D. A secured line of communication between two points through a public network. which of the following must be performed for the installation to be successful? A.

802.sys file that is located on the root directory. Botnet attack C. Answer: B QUESTION NO: 228 Answer: A QUESTION NO: 229 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. PCI-X Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A. Trojan tua A client receives an email stating that their online auction has been compromised. Which of the following is this an example of? lTe sts .actualtests. ISA B. C. Press F8 after POST but before Windows begins to load. Midway through Windows loading. power cycle the system.0 C. Spyware D. It says that they need to login and change their old username. Edit the config.11b B. D.11a "Pass Any Exam. Infrared D.www. PCIe C." .com Ac A. Phishing B. password along with all of their account information. AGP D.CompTIA 220-701: Practice Exam Which of the following slot types has the GREATEST peak bandwidth? A. 802. Any Time.co m 68 . Bluetooth 2. B. Enter System Configuration Utility and select Startup Menu.

USB B. From the start command window D. From the MMC snap-in C. From the system configuration utility B. RJ-45 D.co m . which of the following can the technician use to stop a program from loading at startup? (Select TWO). From Administrator tools in the control panel Answer: C QUESTION NO: 233 In Windows XP. Any Time. Serial D." .com 69 Ac tua lTe sts . BNC C. "Pass Any Exam.actualtests. RJ-11 B. ST Answer: A QUESTION NO: 232 In a Windows machine.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together. which of the following locations can a programs executable file be typed in and launched from? A. but has to be terminated at the last device? A. Parallel Answer: B QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A. SCSI C.www.

Unplug the power cable. Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago. B. Inform the user that a technician will be out to resolve their problem shortly. Event Viewer B.com 70 Ac tua lTe sts . when the black window opens. Answer: D QUESTION NO: 236 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. C. Select Start. Inform the user that there is no record of the prior call. D. Performance Monitor D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. D. Leave the unit powered up so that any issues with cleaning can be immediately realized.CompTIA 220-701: Practice Exam A.D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer. MSCONFIG E. remove the cover. Registry C. Inform the user that the problem will be escalated to a supervisor for resolution.co m . Which of the following is the BEST response from the technician? A. B. Net stop Answer: B.actualtests. "Pass Any Exam." . Any Time. Which of the following is the BEST response? A. type print lpt1 in the box.www. Have you removed and replaced the printer drivers already? C. Can I redirect your computer to a network printer until a technician can repair the problem? B. hold the can upright and spray. Unplug the power cable. type CMD in the run line. remove all the components inside the case and spray each one separately. C. Close existing ticket and open a new trouble ticket for the user.

B. the BIOS only reports the original memory amount. Remove the internal main battery. hold the can upside down and spray. tua lTe Memory was added to a Windows laptop and upon booting up.com 71 Ac A." . UPS Answer: C. Unplug the power cable. B.www.co m . C.D Answer: A. Anti-static wrist strap D. A.CompTIA 220-701: Practice Exam D. Which of the following are the MOST likely issues? (Select TWO). "Pass Any Exam. D. Operating system does not recognize the additional memory. Memory size needs to be adjusted in Device Manager. sts QUESTION NO: 238 .actualtests. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Disconnect all external devices. Anti-magnetic screwdrivers F. D. Wait until the main battery is exhausted and then remove. Anti-static mat E. Memory brand is different than the computer. remove all components. Thermal transfer compound B. E.E QUESTION NO: 239 A user reports that their laptop has frozen up and will not shut down or log off. Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO). C.fault isolation outlet C. Memory mismatch. GrounD. remove the cover. Memory is defective. Remove the CMOS battery. Which of the following should the technician do NEXT? A. Any Time.

RAM Answer: C QUESTION NO: 243 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). A. Which of the following is the BEST course of action? A. When installing more powerful components . Answer: A QUESTION NO: 241 Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A." . C.com Ac tua lTe sts A. When traveling to other countries C. D. Verify the voltage powering the fan. Continue using the power supply until it fails. When troubleshooting power issues D. USB "Pass Any Exam. Front side bus B. B. Replace then entire power supply. When putting a PC into long-term storage B.actualtests. Replace the fan. Any Time. Cache D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 240 The fan on a power supply is not working. Removable storage C.co In which of the following situations would a voltage switch on a power supply need to be changed? m 72 .www.

B.www. Toner sticks to photoconductive areas on a drum.actualtests. B. D. Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead melts the ink onto the paper. Any Time. Nickel cadmium cell D.CompTIA 220-701: Practice Exam B. C. Small wires impact and squeeze ink from a ribbon. Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A. IEEE 1394 Answer: B." . SATA C. Heat from theprinthead boils a water-based ink. Heat from theprinthead boils a water-based ink.D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A. Heat from theprinthead transfers an image onto the paper. SCSI E. Toner sticks to photoconductive areas on a drum.co m 73 . D. Switching-mode power supply B. Linear power supply C. C.com Ac tua lTe sts QUESTION NO: 245 . Small wires strike and transfer ink from a ribbon. Lithium ion cell Answer: A "Pass Any Exam. Serial D.

52x Answer: D QUESTION NO: 248 Which of the following hardware features controls power management? A. IRQ D. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? lTe sts .co m .ROM can be read? A. SATA B. IMAPI Answer: B QUESTION NO: 249 Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue." .com 74 Ac A. AGP C. Empathize with the customer then focus on completing the task in an expedited manner.www. Upon closure. ODBC B. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. the technician finds the customer extremely angry that it has taken over four hours for a response. PCMCIA tua A user wants to add an additional network connection to their laptop. Any Time. 24x B. 48x D.actualtests. Although the technician has immediately responded to the dispatch. SODIMM D. ACPI C. 32x C. document the situation and inform the manager that the customer was not happy with the "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD.

Since returning the customer is only able to print to the black and white printer. B.co m . Which of the following is the MOST likely cause for the problem? tua lTe sts . The wireless network card has been disabled by the hardware switch. They were able to connect without a problem the day before. The technician then explained to the customer the importance of keeping a clean area around their computer. D.actualtests. B. Follow up with the customer at a later date. Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Everyone else is able to print to the color printer without a problem. C.11a to 802.CompTIA 220-701: Practice Exam response time. D. The wireless network is not properly configured.com 75 Ac An end user states that they are unable to connect to their home wireless network from their laptop. but now they are unable to see the network at all. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. document the situation and inform management that thecustomers behavior was undesirable.11n. to ensure that the keyboard is still functioning. Document the issue including findings. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Answer: B QUESTION NO: 252 A. Recent provider upgrades have changed the wireless specification from 802. The customer was able to print and then left on vacation. D. Ask another technician to verify that the findings are correct.www. Upon closure. Which "Pass Any Exam. actions taken and the outcome. MAC filtering is preventing the computer from connecting to the network. C. B. Focus on completing the task in an expedited manner. Report the incident to thecustomers manager. Which of the following should be the technicians NEXT troubleshooting step? A. Any Time. Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer." . C.

actualtests. The print spooler service needs to be restarted on the client computer.1. The DHCP service needs to be restarted on the client computer." .1.23 "Pass Any Exam. D. Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A.9.16 C. 176. Switch C. B.1. Answer: C QUESTION NO: 254 When installing a new CPU for a customer.com Ac A.3 B.1. Thecustomers permissions have changed and needs to be an administrator to print color. It prevents voltage from shorting out the CPU.www.7 D. the customer asks what the tube of paste that came with the CPU is used for.1.CompTIA 220-701: Practice Exam of the following is the MOST likely cause for the customers issue? A. Ethernet hub D.15. 206. Which of the following is the correct explanation of the paste? A. Modem tua Which of the following devices should be added to a network to support full-duplex communications? lTe QUESTION NO: 255 sts Answer: D . It prevents theft by covering the values written on the CPU. It assists in keeping the CPU cool. 192. B. It keeps the new CPU from falling out of the socket.168. C.co m 76 . Any Time. D. Firewall B. The printer address has changed and the customer needs to remap their printer. 8. C.

www. Which of the following backup type should be selected? A.com 77 Ac tua A. Incremental B. has four integrated processing units. requires memory to be installed four units at a time. The backup should clear the archive bit for each file. B. D.co m . Answer: D QUESTION NO: 260 "Pass Any Exam. The monitor needs to be replaced with a newer model lTe sts When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. is clocked four times faster than a normal unit. Which of the following is the MOST likely cause of this? . Any Time. Copy C. Limited amount of memory for the display adapter B. Full D. Daily Answer: A QUESTION NO: 258 Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A.actualtests. C. has twice the cache of a dual core processor.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run." . Not enough free space on the hard drive C. Graphics card jumpers need to be reconfigured D.

actualtests.co m .CompTIA 220-701: Practice Exam A dual core CPU has: A. Which of the following would be the MOST appropriate action of the technician to take? A. However.com 78 Ac tua lTe sts . encrypt the contents of a hard disk. C.www. D. Any Time. twice the amount of cache. B. the customer is not done describing all their symptoms. Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. B. D. C. Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. secure communications with websites." . B. the technician knows what the solution is. Answer: C QUESTION NO: 262 SSL technology is used to: A. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. double the number of pins. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. C. has two error correcting and checking units. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. two separate processing units. provide remote assistance to users. prevent unauthorized login attempts. D.

B. D. Calibrate the touch screen.CompTIA 220-701: Practice Exam A.actualtests. Which of the following is the BEST way to respond the customer? A. Replace the mouse. Disregard the statement and continue to resolve the new issue. "Pass Any Exam.com 79 Ac tua A." . State that the update has no relationship to the new issue and continue implementing a solution. Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. The print spooler can catch any loose clothing. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Nonmetallic tools C. Ask the user about where information on that update was released. Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A.www. B. B. The laser will be hot. Any Time.co m . Wait until the customer completes their statement andexplain how to resolve the new issue. C. The ink carriage might move. Which of the following would BEST resolve this issue? sts QUESTION NO: 265 . Replace the touch screen. The print fuser will be hot. Reinstall the mouse drivers. A UPS D. C. A wrist strap B. D. D. C.

B.com 80 Ac tua lTe A. D. ipconfig B. Any Time. Ignore the call and call back afterwards.www. Install the update without notice. Email the users about the update. Answer: B QUESTION NO: 270 "Pass Any Exam. C. B. telnet D. D. Stop the mandatory update. C. ping C. Ask the customer for permission before answering the call. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling.co m . Which of the following would be the BEST way to communicate the mandatory update to the users? .actualtests. Which of the following is the BEST course of action? A." . sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Post notices around the building. Step outside and answer the call.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A. Answer the call and then resume work.

Control Panel>Services C.CompTIA 220-701: Practice Exam When attempting to boot-up. Activate infrared ports in the BIOS. C. Save registry file D. Export registry file B. C. Display Settings>Resolution Answer: C Using regedit. how can the registry backup before changes are made? A. Install a Bluetooth USB adapter. Which of the following is the FIRST procedure that a technician should carryout to correct this error? A.co m 81 . Backup registry file C. Control Panel>Configuring Desktop B. B. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A.com Ac tua lTe QUESTION NO: 272 sts .11g network connectivity to a laptop. B. Any Time. D. a PC displays MISSING NTLDR. Which of the following would be the BEST method? A. "Pass Any Exam. Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802. Remove any incompatible hardware." .actualtests. Install a wireless PCMCIA card. Display Settings>Advanced Settings D.www. Disable plug and play in the BIOS. Update the firmware in LAN adapter. Clear any removable disks from all drives and start-up PC. Install Windows Updates. D.

shell B. 9-pinD. Start>Settings>Control Panel>System>Hardware C.co m 82 . DDR RAM D. Which of the following is the memory type? A. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A.www. SODIMM B.actualtests. 6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP. One of the memory modules has 168 pins. shell E. RJ-45 C." . Start>Settings>Control Panel>Speech D. RIMM C. 15-pin D. SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. which of the following locations would provide access to adjust the input levels? A. Any Time.com Ac QUESTION NO: 276 tua lTe sts .

Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files.com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Print Spooler B. Error correcting memory making data adjustments "Pass Any Exam. B. Task Scheduler C. Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts . Which of the following services is MOST likely causing the issue? A.bat C. C.co m 83 . Workstation D. The printers USB port is not compatible. nothing happens. Power supply warming or cooling B. Which of the following is the MOST likely cause of the noise? A. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A. Logon phase B. The report is not formatted to use USB. D. Any Time.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally.www. Boot loader phase D.actualtests. The user does not have the correct printer driver. Autoexec." . Kernel loading phase Answer: C A. The user does not have the correct network drivers.

There is no display on the monitor and the PC shuts off following the beep.co Answer: A m 84 . C. Which of the following is the MOST likely problem? sts QUESTION NO: 282 . D. Which of the following should the technician do? A. but either device will function if the other is disconnected. Run theipconfig /all command.exe.com Ac tua A. B. enable one of the new devices in each profile.CompTIA 220-701: Practice Exam C. The monitor has failed.ROM drive. Modify the path variable to include the location of winipcfg. Create two hardware profiles. lTe A user reports their PC beeps when it is turned on. Any Time. Upgrade the device drivers for both components." . C.actualtests. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Install the support tools from the Windows XP CD. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. D. D. B. B. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation. "Pass Any Exam. C. The operating system is corrupt. The hard disk drive has failed.www. Run theipconfig /registerdns command. The CPU has dislodged from its socket. Upgrade the power supply. Which of the following should the technician do? A. Hard drive is failing D. Install additional ribbon cables. Sometimes either or both devices fail to function.

Program Files B. DNS D. Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers. Use thefdisk command. C. Repartition the hard drive. Documents and Settings D.actualtests. Use a low level format.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A. Any Time. MAC filtering C.com Ac QUESTION NO: 286 tua lTe sts .www. D. Root Answer: A QUESTION NO: 287 "Pass Any Exam. Which of the following is a BEST practice to ensure that the companys data is protected? A. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Use the format command. B. Windows C. ISDN B.co m 85 ." .

While troubleshooting.co m 86 . Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message. IEEE 1394 C. Fiber optic B.pair copper wire "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. D.com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts . C. The hard drive jumpers are configured incorrectly. Hyperthreading D. DDR2 RAM C. Answer: B QUESTION NO: 289 A. MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A. Installing more memory of the same type and speed C. Dual independent bus architecture B. The BIOS must be set to auto-detect the hard drive. Any Time." . the technician verifies that the hard drive is being correctly recognized by the BIOS. The user has placed a non-bootable floppy diskette into the diskette drive. Which of the following is the MOST likely cause of the error? A.www. B. Installing the fastest memory available B.actualtests. The hard drive has failed. TwisteD. Installing the newest memory available D.

IEEE 1394 D. SC D.co QUESTION NO: 292 m 87 . TwisteD.pair copper wire B." .com Ac tua lTe sts .CompTIA 220-701: Practice Exam D. Coaxial D. RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam.www.actualtests. Fiber optic B. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A. Fiber optic C. Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A. RJ-45 B. Any Time. LC C. IEEE 1394 C. UTP Answer: D Which of the following cable types has an RJ-45 connector? A.

Non-ECC C. Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A. 802.11n D. Docking station B.CompTIA 220-701: Practice Exam A. Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. L2 cache C. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.actualtests.11a C." . ISA slot D. Dual Inline Package (DIP) B. Express bus C. Any Time.co m 88 . Hyperthreading D. TCP/IP B.com Ac tua lTe sts QUESTION NO: 296 . 64-bit Answer: C "Pass Any Exam. Dual channel B. ECC D.www. 802.

Upgrade formats the drive B. A user would need to manually type the SSID to connect. In the socket of a component C. Windows Multi-user Interface Pack "Pass Any Exam.com 89 Ac tua lTe sts . Windows Language Wizard B. Clean install formats the drive Answer: B QUESTION NO: 301 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Data encryption would be less secure over wireless connections. Upgrade retains user settings C. Applications need to be reinstalled with an upgrade D.www.CompTIA 220-701: Practice Exam QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A. On the outside of a heat sink B. B. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A. On top of a component D. Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.co m . Windows Multiple Language Keyboard Pack C. Windows Multilingual Interface Pack D. D. C." . The access point would now transmit on only one channel. Any Time.actualtests. Data encryption would be more secure over wireless connections.

0.255. 255. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.0 B. 255. Determine if changes have been made that could have caused the problem. D.255. Determine if any other users are affected by the problem.0. 255.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A.255. Determine how long the user has had the problem. Any Time.com Ac QUESTION NO: 304 tua Answer: A lTe A." . Determine how long before the user is due for an upgraded system.0.co A user reports that their USB device has stopped working.0. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. C.1 C.255. sts .www.mp3 at the end of mpeg layer 3 file names in Windows XP? A. 255. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? m 90 . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A "Pass Any Exam. B.actualtests.0 D.0 Answer: C QUESTION NO: 303 Which of the following should the technician use to display .

three-dimensional viewer. a user has the ability to customize translucent windows called: A. BIOS B. Limited bandwidth Answer: B. Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A. lTe sts . RAID D.CompTIA 220-701: Practice Exam QUESTION NO: 305 In Windows Vista Ultimate. Higher response time B. Incremental "Pass Any Exam.C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP.com 91 Ac tua Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). To support active desktop E. D. RAM C.co m . Which of the following types of backup should the technician select? A. B. CPU Answer: D QUESTION NO: 307 A." . Any Time. aero glass.actualtests. The user has asked that a full backup be run every day. Limited display size C. floating bars. C. seeing windows.www. Support different resolutions D.

Answer: C QUESTION NO: 310 Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD. Run a full system backup. Question the user and make sure that they have not made any changes to their system recently. Any Time. Establish a theory of probable cause. Daily C. Perform a backup before making any changes." .com 92 Ac A. findings and solutions. The technician has validated the problem and suspects that the application needs to be reinstalled. B.www. D. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Document their findings and the actions taken. Which of the following should the technician do NEXT? sts . D. tua lTe A technician has been troubleshooting a users problem with their CD. Document all issues. Call their manager and report the status of the issue.ROM drive and has tested and found that the drive is defective. C. Run a backup of the system.CompTIA 220-701: Practice Exam B. Which of the following should the technician do NEXT? A. C. D. "Pass Any Exam. C.co m . B.actualtests. Call their manager and report the status of the issue. Normal Answer: D QUESTION NO: 309 A user in a SOHO is having problems with a software application.ROM drive and tested that everything is working properly. B. Which of the following is the NEXT step that the technician should take? A. Develop a plan to get the drive replaced. Differential D. Establish a plan of action to resolve the problem.

The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.www. Ntldr C.co m Answer: D . ipconfig C. Ntbootdd. Hal. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game." . 4095MB C. msconfig D. Any Time. Which of the following utilities should the technician run? A.actualtests.dll Answer: D QUESTION NO: 315 "Pass Any Exam. regedit B.com 93 Ac tua lTe A.exe B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 312 A home user reports they have purchased a new video game for their PC but have trouble running it.5 times the physical memory D. 2MB sts Which of the following is the default page file size for Windows XP? . 1. Smss. The size equal to the physical memory B.sys D. dxdiag QUESTION NO: 313 Answer: C QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.

Restate the issues to the customer for validation. Use non-technical terms. B. D. Inform the client the service must be rescheduled with a different technician." .co m .com 94 Ac tua A technician is late getting to a service call first thing in the morning. B. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day.www. It has been in service for four years and is located in a copier room. Which of the following is the BEST course of action to take care of the appointments during that day? lTe sts . Skip the first appointment. Call the customers scheduled that day and reschedule all the appointments to different days. Use the proper acronyms.CompTIA 220-701: Practice Exam A technician is informing a customer about the finding of any specific computer problem. C. Get a language to language conversion dictionary to help understand what is being said. C. Answer: C QUESTION NO: 318 A technician is working on a computer with periodic shutdown problems.actualtests. D. Which of the following is the BEST approach to tell the customer what is going on? A. Which of the following is MOST likely causing the shutdown issues? "Pass Any Exam. Answer: C QUESTION NO: 317 A. D. B. C. explain the reasoning to the client. Ask to get an interpreter to assist in the language barrier. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues. Which of the following is the BEST method to overcome the issues at hand? A. Use technical jargon. Go to the first scheduled appointment late. Use email so that everything is in writing. Any Time. and make the repairs as quick as possible to try to catch up on the schedule.

More devices can be powered at one time.9 port? A. Greater duration of power availability. Power supply on the computer is going bad." .co m 95 .com Ac tua lTe sts QUESTION NO: 320 . Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A. 15 C. B. RS-422 B. 9 B. IEEE 1394 Answer: B Which of the following will be true of the battery with 9 cells instead of 6 cells? A. Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB.www.actualtests. 25 D. D. Improper ventilation from dust buildup inside the computer. Electromagnetic interference due to the copy machine in the room. RS-232 C.CompTIA 220-701: Practice Exam A. C. IEEE 1284 D. C. More horsepower will be provided. D. B. Any Time. 40 Answer: B "Pass Any Exam. Power supply to the room is not great enough for both the copy machine and the computer. Higher electricity measured in volts.

Any Time. F. Use a TPM Chip.www. Answer: A.com Ac tua lTe A. Add a USB hub to each computer." . G.actualtests. Enable DHCP. sts . Add a Bluetooth connection to all computers. Disable SSID broadcast. D. C. Enable Volume Shadow Copy. 16-bit card B. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2. B. D. Use a MAC filtering. A.co A technician must come up with a solution to control multiple computers with a single monitor.CompTIA 220-701: Practice Exam QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE).D. Which of the following provides the BEST solution? A. Which of the following is the BEST solution? m QUESTION NO: 323 96 . Add a KVM switch to thetechnicians computer. E. Use WPA encryption. C.0 data rates? "Pass Any Exam. Disable WEP. B.G Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. Add an infrared connection to all computers. 32-bit card C. 128-bit card D.

D. and reschedule. Rush to finish the job. 1.0Mbps. B. tua lTe A technician scheduled two customer service appointments at the same time without realizing. and go to the next service call. 2. 1. after completion. B. call the second customer and explain you are running late. 20Mbps. 16Mbps. 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A. C. 480Mbps B. Call the second customer. 10Mbps.0Mbps. Leave the current service call to make the next service call. Which of the following is the BEST resolution for the issue? A. D. 2. and reschedule. Answer: C Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician. "Pass Any Exam. D. A virus self-replicates. Any Time. A worm requires user interaction. Go to the second appointment because it is listed as priority and then reschedule the first.com 97 Ac A. C.5Mbps. Stay on the current service call and arrive late on the next service call. apologize. 360Mbps D. 12Mbps.actualtests. 450Mbps C. this is going to make the technician late for the next service call appointment.CompTIA 220-701: Practice Exam A.www. A worm self-replicates. Try to hurry at the first appointment to make it to the second appointment in a timely manner. C. B.5Mbps. Call the next service call.co m . Which of the following would be the BEST way to handle the situation? sts QUESTION NO: 327 ." . Make the first appointment and then. A virus does not require user interaction. apologize.

ST "Pass Any Exam. Ask the customer if the technician can change the language. D.www. RJ-45 C. Call another technician who has worked with this customer in the past and inquire about any prior issues. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Tell the customer that the operating system is corrupted and must be reinstalled.com Ac A. D. Change the language and complete the service call. C." . Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Which of the following should the technician do FIRST upon arrival at the customer site? A. Any Time. The current language on the workstation is the customers native language.co m 98 . tua lTe A technician is at a service call and notices that the language on the workstation is different that the technicians native language. B. Answer: C QUESTION NO: 330 Answer: B QUESTION NO: 331 Which of the following connectors are used on the end of a fiber cable? A. RJ-11 B.actualtests. Explain that the issue can not be resolved because the technician does not understand the language. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. C. B. BNC D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 329 A customer states that the computer is making a loud noise. Which of the following options should the technician do NEXT? sts .

Windows Vista Home Basic B. Windows Narrator Answer: C QUESTION NO: 333 Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XP Professional Answer: B QUESTION NO: 335 "Pass Any Exam. WindowsVista Ultimate C. Windows 2000 Professional sts Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? .co m ." . Any Time. Windows XP Professional B. Windows Defender B.com 99 Ac tua lTe A. Windows XPMedia Center D. Windows Vista Home Premium C.actualtests. WindowsVista Business D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 332 A workstation is running slow on certain applications during the day. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Which of the following applications can be used? A. Windows Sidebar D. Windows Media Center C.www.

Hard drive failure C. a person who go through a corporations waste to see if they can use any of the information. B." . LCD failure Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A. a worm that attacks multiple computers and memorizes each computers keystrokes. Sidebar Interface "Pass Any Exam. C. Pointing stick failure B. D. gadgets. icons.actualtests. Which of the following is the MOST likely cause? A. hives. targeted email that is directed at a group of users so that it appears to be from a legitimate source. C.com Ac tua lTe sts .co m 100 . B. Any Time. Memory failure D. D. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A. applets.CompTIA 220-701: Practice Exam A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Answer: C QUESTION NO: 338 The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? A.www. Task Manager B.

The printer was working fine Friday. a computer must meet which of the following hardware requirements? A. Username B. The printer drivers need to be rolled back to a previous version.co m 101 . Spooler service needs to be restarted. Which of the following is MOST likely the issue with the smearing print? A. Answer: C QUESTION NO: 340 Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface. 800MHz processor B. Aero Display Manager Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page.com Ac A. Smart cards D. Key fob C. 128MB graphics card C. LCD monitor D.actualtests. B. Wrong type of paper is being used for this printer. C. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. 512MB RAM "Pass Any Exam.www. D. Too many pages are being sent to the printer at one time. Any Time.CompTIA 220-701: Practice Exam C. Biometrics tua lTe Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? sts . User Account Control D." .

DOSKEY C.www.EXE D.co m . Question the user to determine what has caused the video card to fail. Right-click the applications shortcut and choose Properties. Right-click the applications shortcut and choose Properties. D. Which of the following steps should the technician take NEXT? A.com 102 Ac tua lTe A. Enter the Compatibility tab and select Run in 256 colors. Answer: A QUESTION NO: 343 Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly. Right-click the applications shortcut and choose Compatibility. Establish an alternative diagnosis. C. Select Run in 256 colors.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 342 A user reports that no picture is appearing on the monitor. After speaking with the user and examining the symptoms.actualtests. B. The Compatibility tab within an application shortcuts Properties B. the technician believes that the computers video card has failed. Any Time." . The Previous Versions tab within an application shortcuts Properties sts Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? . Without changing Windows Vistas system-wide color depth settings. Replace the video card to confirm diagnosis. D. Answer: A "Pass Any Exam. Right-click the applications shortcut and choose Explore. Enter the Compatibility tab and select Disable Visual Themes. B. CONVERT. Select Disable Visual Themes. Verify that all other computer components are operating normally. C. which of the following will BEST fix this issue? A.

Which of the following should be used to troubleshoot this error? m . Debugging Mode B.actualtests. Device Manager B. Which of the following is MOST likely the issue? A. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 345 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Active Directory Restore Mode C.com 103 Ac tua lTe A.www." . Dxdiag C. Case fan B. Event Viewer sts . RAM D. Processor C. Which of the following Advanced Startup options would BEST resolve this issue? A. Hard drive Answer: D QUESTION NO: 346 Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware. Last Known Good Configuration D.co A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Telnet D. Disable Automatic Restart Answer: C QUESTION NO: 348 A technician is working on a computer that has a virus downloaded on it. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the "Pass Any Exam.

com Ac tua A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.www. Emergency Repair Disk (ERD) D. Any Time. but the stop errors continue. Resistance and size "Pass Any Exam. Back up of the data C.co m 104 . USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A. Safe Mode D.actualtests." . Which of the following Advanced Mode Options should be used to start up the computer? A.CompTIA 220-701: Practice Exam virus. Restore Point B. Debugging Mode B. Last Known Good Configuration C. Last Known Good Configuration C. a computer is getting stop errors. Safe Mode B. Disable Automatic Restart Answer: A QUESTION NO: 349 After installing a program. Debugging Mode D. The technician has uninstalled the program. Which of the following would need to be created prior to the installs? lTe sts . Which of the following would get the computer back to the operational state it was before the install? A. Systems Restore Answer: D QUESTION NO: 350 A. Wattage and size B.

com Ac tua lTe sts .co m 105 .11 standards operates at a maximum speed of 11Mbps? A. 802. Any Time. Chkdsk B.actualtests.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files.www. Cordless phones D.11b B. Electrostatic Discharge (ESD) C. 802. Voltages and size D.11g D. 802. Indexing D. Scandisk Answer: C "Pass Any Exam. Which of the following would BEST assist their searches? A.11n C." . Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802. Which of the following would MOST likely cause the connection drops? A. Defrag C. 802.4GHz wireless access point that drops connections. The access point is next to a speaker B.CompTIA 220-701: Practice Exam C. Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2.

A technician looks at a document and observes that the text appears to be consistent in color across the entire document." . The fastest cache that resides outside the chip level. C. Which of the following is the MOST likely cause of the missing detail? "Pass Any Exam. C. The largest cache that resides at the chip level. Replace all of the print cartridges. B. The largest cache that resides outside the chip level. C.CompTIA 220-701: Practice Exam QUESTION NO: 355 Which of the following BEST describes L1 cache? A. Run an alignment page.com 106 Ac tua QUESTION NO: 357 lTe Answer: B sts . D. A user reports that the print jobs from a color inkjet printer appear fuzzy. it will not delete. Answer: C QUESTION NO: 358 A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Once a job is submitted to the queue it cannot be removed. Send a test page to the printer. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. B. The technician does not have the necessary permissions.actualtests. D. When the technician tries to delete the job. The job must be deleted using theprinters front panel. D. The user submitted the job as a priority.co m . B. The fastest cache that resides at the chip level. Which of the following options would BEST help troubleshoot the problem? A. Any Time. Power cycle the printer.www. Which of the following is the MOST likely reason? A. Answer: C QUESTION NO: 356 A user reports that print jobs are not printing.

D. 802. Bluetooth Answer: A Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.co m 107 . The printer is set in draft mode in the printer properties.CompTIA 220-701: Practice Exam A.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A.11n B. WPA2 withshareD. WPA withshareD. WEP withshareD. Any Time.11a D.com Ac tua lTe sts QUESTION NO: 360 .www.key authentication C.key authentication Answer: B "Pass Any Exam. C. This printer is not capable of printing such fine details select another type of printer. Wi-Fi C. The printer does not support the font on the document. B. WEP2 withshareD.11b C." . Some of the inkjets are clogged in the cartridge.actualtests.key authentication B. 802. 802. 802. Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A. Infrared D. Gigabit Ethernet B.key authentication D.

actualtests.www. sysedit B. The system does not have enough free hard drive space.com 108 Ac tua lTe sts A. Answer: A QUESTION NO: 363 Answer: C QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. Delete all print jobs before replacing the printer. Any Time. Which of the following is MOST likely the cause of this problem? A." . D. C.CompTIA 220-701: Practice Exam QUESTION NO: 362 A technician must replace a network printer. Answer: B QUESTION NO: 365 Which of the following commands will partition a hard disk on a Windows XP computer? A. B. convert B. Notify all users before unplugging the printer. The hard drive is faulty and needs to be replaced. The system cannot connect to the network. chkdsk "Pass Any Exam. msconfig D. boot. C. replace the printer and then print everything that was saved. Which of the following is the FIRST step the technician should take? A. D. Save all print jobs. B. The automatically restart feature in System Failure option is on. fdisk C.co m Which of the following utilities can change the startup programs? .ini C. Unplug the network printer and then replace with a new printer. msinfo32 .

Answer: D QUESTION NO: 367 Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A.CompTIA 220-701: Practice Exam D. format Answer: B QUESTION NO: 366 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. Control Panel>Hardware>Systems>Power Management>Settings Answer: A "Pass Any Exam.bat. B. The technician suspects an IRQ conflict. Control Panel>Hardware Devices>Settings lTe A technician has been called to correct a problem with erratic performance of an external scanner and internal modem.co m 109 . After installing the hard drive which of the following must the technician do NEXT? A. Control Panel>Power Options>Hibernate tab B.com Ac tua A.ini file. My Computer>Hardware>Settings D.actualtests. BIOS>Power Menu>S11>Hibernate D. C. Any Time.www. In which of the following can the technician go to review the IRQ settings? sts . Device Manager>Computer Properties C. Device Manager>Power Options>Check-off the Hibernate box C. Enter hard drive information manually into theNtldr file." . D. Start>Run>Regedit B. Enter hard drive information manually into the BIOS. Enter hard drive information manually into the Autoexec. Enter hard drive information manually into the Boot.

Power supply wattage is too high. Any Time. D.co m 110 . Which of the following is the solution? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician has just installed Windows 2000 on a computers clean hard drive. Which of the following is the MOST likely cause? "Pass Any Exam. D. C. The workstation does not power up properly. The fuser unit is defective. D. Which of the following is the MOST likely problem? A. B. Answer: C A technician has replaced a bad power supply in a workstation. C. C.www. Power supply is the wrong form factor. The toner cartridge is defective. CMOS battery is dead. The pick-up roller is defective. Power supply wattage is too low. Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. B." .com Ac tua QUESTION NO: 371 lTe sts . The workstation will power up if only a single drive is connected. Answer: A QUESTION NO: 372 A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. The feed roller is defective. Powersupplys fan is defective. APM is off. Which of the following is the MOST likely cause? A. Hard drive is faulty.actualtests. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. BIOSis reporting a memory error.

DDR C. Any Time. B. UPS B. Power supply is the wrong wattage." . WindowsVista Business Answer: C Which of the following technologies corrects errors in memory devices? A. SLI B.www. DLT D. C.co m 111 . Power supply is the wrong voltage.CompTIA 220-701: Practice Exam A. Windows Vista Home Basic B. DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A. Power supply is the wrong form factor. SLI D. Window Vista Home Premium D. Powersupplys fan is defective. ECC Answer: B "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 374 . Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A. Windows XP Professional C. ECC C.actualtests. D.

actualtests. SCSI Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A. IEEE 1394 C.www. SMTP Answer: A QUESTION NO: 379 Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? A. Better cooling D. WEP keys B. SSID broadcasts C." . Error detection C. USB 2. but requires the last device to use a terminator? A. MAC filtering "Pass Any Exam. Lower cost B. Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port. Any Time. VPN B.co m . FTP D.com 112 Ac tua lTe sts . SNMP C. Parallel B.0 D.CompTIA 220-701: Practice Exam QUESTION NO: 376 Which of the following is a benefit of having parity on a memory device? A.

CompTIA 220-701: Practice Exam D. WPA keys Answer: C

QUESTION NO: 380 Two wireless access points are located near each other, which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. Channel number C. SSID broadcast ID D. IP address range

QUESTION NO: 381

Answer: A

QUESTION NO: 382

Which of the following is a type of interference that can adversely affect wireless communications? A. RFI B. CRT C. EMI D. ESD Answer: A

QUESTION NO: 383

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CompTIA 220-701: Practice Exam Which of the following information can be found on a MSDS? A. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Network diagram to prevent damaging any cables Answer: B

QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue? A. Touch pad B. Flash drive C. IEEE 1394 port D. LCD display Answer: A

Answer: C

QUESTION NO: 386 Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Voltage or shocks C. Static or ESD damage D. Heat or burns

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A. Replace communications cable. B. Check to the correct type of paper is being used. C. Add additional memory to the printer. D. Change the toner cartridges.

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. LCD monitor B. CRT monitor C. NIC D. Memory chip Answer: D

QUESTION NO: 388

Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B. UTP C. RJ-11 D. Fiber Optic Answer: A

QUESTION NO: 389

A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. Fax machine C. Scanner D. Dial-up modem Answer: A

QUESTION NO: 390 After upgrading to Vista a user notices a clock, calendar, and several other items on their display. If they want to add more gadgets, which of the following features should they research? "Pass Any Exam. Any Time." - www.actualtests.com 115

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CompTIA 220-701: Practice Exam A. BitLocker B. Defender C. Sidebar D. User Account Control (UAC) Answer: C

QUESTION NO: 391 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. B. The drives device driver needs to be updated. C. The sound card is not connected properly. D. Decoder software needs to be loaded. Answer: D

QUESTION NO: 392

Which of the following is BEST used to cool down the CPU? A. Case fan B. Heat sink C. Power supply D. Decreased RAM Answer: B

QUESTION NO: 393 A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes.

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Document findings, actions, and outcomes. C. Verify full system functionality. D. Test the theory to determine cause. Answer: C

QUESTION NO: 395

A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps should the technician perform FIRST? A. Ask the customer questions to identify the problem. B. Establish a plan of action to resolve the problem and implement a solution. C. Document findings, actions, and outcomes. D. Verify full functionality and implement preventative measures.

A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes, mouse movement and the power light is blinking. Which of the following is causing this to happen? A. The BIOS need to be updated. B. The power supply has a loose connection. C. The keyboard is faulty. D. The system is in hibernation mode. Answer: D

QUESTION NO: 397 "Pass Any Exam. Any Time." - www.actualtests.com 117

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which of the following shortcuts can lock the computer without logging off the user? (Select TWO).com Ac A. Configure NetBEUI settings. Download the latest drivers from the manufacturer. Answer: A QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation.heatsinks provide active cooling. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 399 sts . The operating system is corrupt. Which of the following is MOST likely the cause for this problem? A. C. Fans provide passive cooling. Answer: A Answer: D QUESTION NO: 400 On a Windows computer. D. A. Ctrl + alt + L "Pass Any Exam." . Windows key + L C. B. The technician needs local administrative rights.www. tua A user purchased a TCP/IP laser printer. Ctrl + alt + delete then lock computer B. B.heatsinks do not.co m 118 . The technician needs to map the drive. D. C. The technician needs domain administrator rights. Any Time. C. Fans must be directly applied to the cooled component. Print out a test page. B.heatsinks are not.actualtests. D. Fans provide active cooling.heatsinks provide passive cooling. Configure the IP settings. Fans are applied with thermal compound.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.

Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe. D. the AC adapter for their older laptop quit working. A hard drive with more than 4MB of free space B. C. The video cable connecting the monitor is loose.ROM drive C. The function key was not pressed to toggle the video output.co m 119 . A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. Which of the following is the MOST likely explanation? A. which of the following must be available in the computer? A. A video card with at least 16MB of VRAM D. The adapter was rated at 50-60 Hertz.B QUESTION NO: 401 When installing the Windows XP operating system using RIS. The adapter was rated for 220-240 Volts. The laptop BIOS was not updated to support external video. The AC adapter was inserted in the incorrect port. The adapter was rated for 110-120 Volts. Answer: D "Pass Any Exam. The monitor and laptop video cards are incompatible. Any Time." .actualtests. Which of the following is the MOST likely cause? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam D. C. Windows key + Alt + M Answer: A. B. Windows key + alt + delete E.www. A CD. D. B.

Change the display resolution to a lower setting. their pointer will randomly move about the screen or highlight words. Store the drive next to a magnet for one hour. instead of seeing their desktop they only see their background graphic. B. D.actualtests." . . The laptop is near a source of EMF interference. "Pass Any Exam. C. Which of the following is the MOST likely cause of the problem? . The sensitivity of the touch pad is too high. Answer: C QUESTION NO: 405 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. Toggle the function key for the video display. CHAP II Answer: B QUESTION NO: 407 When disposing of old hard drives. EFS C. Adjust the refresh rate of the display to 72 Hertz. Physically destroy the disk platters. Which of the following will correct this problem? A.www. D. The mouse pointer software is corrupt. A Remote Desktop session has been established on laptop. PGP D. Any Time. B.co m A user reports that when they are typing. which of the following MOST reliably prevents all data from being stolen? A. C.com 120 Ac tua QUESTION NO: 406 lTe Answer: A sts A.CompTIA 220-701: Practice Exam QUESTION NO: 404 A user reports that when they attach an external monitor to their laptop. IPSec B. B. Uncheck Extend my Windows Desktop in the Display Properties.

D. Install system patches. D. B. Perform a disk defragmentation. Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. Remove unneeded startup applications. Which of the following steps would shorten the startup time? A. B. Remove the control circuit board from the drive. Answer: D "Pass Any Exam. Configure biometric authentication. Format the drive. Install anti-virus software.com Ac tua lTe sts . Encrypt all local data files. Run a full anti-virus scan. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A.co m 121 . After completing the initial configuration. they notice the system takes a long time to display the desktop. C.www. Decrease the size of the paging file. Any Time. C. Answer: D QUESTION NO: 409 Which of the following should be performed FIRST before accessing the Internet? A. D. D. Run the defrag command on the system. Run thechkdsk /f command on the system." . Setup user profiles. B.actualtests.CompTIA 220-701: Practice Exam C. Install network monitoring software and perform a trace. C.

C. Answer: B "Pass Any Exam. Which of the following should the technician do FIRST after the problem is resolved? A. Which of the following is MOST likely causing this? A. Create a restore point. E. C. Document the issue and the applied solution. Read the application release notes. They have had problems installing this application in the past. m QUESTION NO: 412 122 . The laptop battery is defective and needs to be replaced. B.actualtests. The customer can power up the laptop when using the power cord without the docking station. After initial troubleshooting.com Ac tua lTe A. The customer is using the laptop power button instead of the docking station power button. Call the department management to document the issue. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Which of the following steps should the technician take prior to installing the application? (Select TWO).www.co A customer calls a technician to request assistance in installing a new accounting application." . B. Post the solution on an online tech forum. Any Time. D. B. D.CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. The laptop power cord is being used instead of the docking station power cord. D. Boot the computer in Safe Mode. C. Describe the issue at the next staff meeting. Answer: C Answer: A.B QUESTION NO: 413 A technician is troubleshooting a computer error. The laptop has an electrical short in the power supply. they called the OEM and identify the problem. Launch the File and Transfer Wizard. Defragment the hard drive. sts .

Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO). Class A B.com 123 Ac A. It runs slower than the processor speed.actualtests. DLC E. SPX B. Any Time. Class C D. A. It runs at processor speed. Provides a logical connection between a workstation and the network infrastructure D. IP "Pass Any Exam. It runs faster than the processor speed. B. Monitors sessions between two hosts C.co m . TCP D. Class B C.www. D. NetBIOS C. Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. Provides a physical connection between a workstation and the network infrastructure tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192.0.10 is an example of which of the following address classes? A. Assigns IP address to the workstation B. C. It runs at half the processor speed." .168.

lTe sts A technician needs to provide a customer with a new computer running Windows Vista. B. C. Hubs only support TCP/IP protocols. The customer has required all personal information be migrated to the new computer including favorites. Hubs are limited to a bandwidth of 4Mbps. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. copy the users profile from the old system to the new system. Disassemble the monitor to prepare disposal of parts independently.actualtests. and import it to the new system. Any Time. B. Which of the following can the technician do to ensure all settings are moved to the new computer? . D.com Ac tua A. Answer: B "Pass Any Exam. D. Which of the following should they do NEXT? A. A hub broadcasts all traffic to all ports.co m 124 . A hub directs traffic between locally attached computers. B. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. From Windows Explorer.E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A.CompTIA 220-701: Practice Exam Answer: C.www. cached website credentials and desktop preferences. Useregedit to export the user data to the new system. Dispose of the monitor according to applicable environmental regulations. Use the USMT to export the data from the old system." . Dispose of the monitor in the trash. C. Discharge the CRT prior to disposal. D. C.

Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Provide copies of the files to the people named on them. Keep the files on the portable drive and then look at them later for confidential material.actualtests.www. B. If they connect the AC adapter. C. The laptops NIC needs updated drivers. the technician notices files that pertain to other employees. Which of the following is the MOST likely cause? A. The power management settings on their laptop are set to disable the internal NIC. Answer: A "Pass Any Exam. D. Call the person that wants the disc burned andask them if they can look at the files." . Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power. Delete the files off the portable drive once they are finished burning the disc. D. C.CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Which of the following should the technician do? A. D. they can connect to the network. B. Lower the pointer speed in the Mouse Control Panel applet. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc.co m 125 . B. Format the hard drive and reinstall the OS. Update the drivers for the touchpad.com Ac QUESTION NO: 423 tua lTe sts . Update the drivers for the video card. The laptop is not receiving enough power from the battery so a second battery should be installed. Which of the following is the BEST option to solve this issue? A. Any Time. While preparing the files for the disc burning. C. The laptop is not receiving enough power from the battery so the battery should be replaced.

B. Carry it with the protrusion on the back facing your body. B.CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue.actualtests. Follow thecompanys established guidelines to reset passwords. C. C. however. they cannot identify their username.co m . Any Time. The technician needs to work on the issue but is distracted by the users mess.www. Carry it by using both the power and video cords for stability. understand. Tell the user that they will return later in the day once they have cleaned their desk. Carry it by holding it upside down by the base. The user is quite messy and has a lot of paper strewn about. Which of the following actions should be taken? A." . Receive. Organize theusers papers into file folders.com 126 Ac tua lTe sts . D. Reset the password for them and inform them of their username. D. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. D. providing standard permissions. Report the issue to theusers manager and return the next day to work on the issue. B. "Pass Any Exam. Carry it with the screen closest to your body. Which of the following should the technician do? A. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A. Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset. Create a new account for the user. put on hold and forward. C. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A. Schedule a later time to call them back once they remember their username.

Receive. evaluate and respond. "Pass Any Exam." . Attempt to replicate and verify the issue. Respond by asking the caller to slow down and repeat the concern twice. C.co Answer: B m . Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly.www. tua lTe A customer reports that when the computer starts up. B. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Which of the following is the BEST course of action? A. B. Check the BIOS for temperature changes. Email the manufacturer with the details of the issue. C. and forward.com 127 Ac A. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Which of the following would be the MOST effective way to respond to this call? A. Listen to callers concern without interrupting and being judgmental. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . Respond by informing caller to slow down and change their attitude. Open the case and determine the cause of the noise. Ask the caller to call back when they are in a better mood. Update the OS with the most recent patches. C. Verify that the user has not made any OS changes. C. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen. Receive. put on hold. Any Time.actualtests. Receive. interpret.CompTIA 220-701: Practice Exam B. D. D. ask for help and respond. D. Research online forums for assistance. B. give first impression. it sounds like an airplane taking off.

6 volts B. C. Avoid the incoming call and call back later. a co-worker asks the technician for assistance.actualtests.co QUESTION NO: 432 m 128 . Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Which of the following is the BEST course of action? A. D. Write down error code and ask for assistance. The technician receives another incoming call from the technician's friend.www. C." . B. Ask the customer's permission to put them on hold. 12 volts C. Which of the following is the BEST course of action? . 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call.com Ac tua lTe A. Put the customer on hold just for a few minutes. B. Put the customer on hold just for a few minutes and assist the co-worker. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A. sts A technician is on the phone with a customer. Any Time. D.CompTIA 220-701: Practice Exam D. Answer: B "Pass Any Exam. Forward the customer to another technician in order to listen to the co-worker. 24 volts D. Forward the customer to another technician. At the same time.

C.www. D. Answer: D A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. however. Install anti-spyware and run an initial scan. C.co m 129 . B. Replace RAM modules and verify that all other system components are operating properly. C. Contact the user to determine if any recent changes have been made to the computer. Which of the following troubleshooting steps should the technician take NEXT? A. After speaking with the user. Formulate another theory as to what might be causing the problem.CompTIA 220-701: Practice Exam QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error. disabling the firewall did not help the issue. Replace the motherboard and perform a system restore. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Use Windows Recovery Console to perform a repair installation of Windows. Perform a virus scan and evaluate the results.actualtests.com Ac QUESTION NO: 436 tua lTe sts ." . the technician believes that firewall settings may be the cause. Which of the following should the technician do NEXT? A. Which of the following troubleshooting steps should the technician perform FIRST? A. Report theusers story to management and wait for further instructions. Establish a theory as to what caused the changes to the computer. Replace the workstations NIC. D. D. B. Reinstall the firewall software. Document that disabling the firewall did not solve the issue and call another technician for assistance. Answer: D "Pass Any Exam. Answer: B QUESTION NO: 435 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. The technician speaks with the user. B. Any Time.

co m 130 .com Ac A technician notices co-workers copying files onto their personal storage media. Use an uninterruptible power supply (UPS). Insist that the user immediately delete the content. Report the situation to the appropriate authorities. Which of the following describes the BEST course of action? A.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. C. D. C. Plug the computer into a different power outlet. B. Ignore the situation so as to avoid workplace conflict. Any Time." . Ignore the content and complete the repair. D. D. Which of the following is the BEST course of action? tua lTe sts . Use a surge protector. from computers which are in for repair. B. Use a signal attenuator. C. Notify the customer about their stolen data. Answer: A QUESTION NO: 438 While troubleshooting a problem on a users computer.www. Delete all the illegal content from the user's computer. Which of the following can the technician recommend? A. Confiscate the co-workers personal storage media. When is it appropriate to make copies of a customers confidential data? "Pass Any Exam. Answer: D QUESTION NO: 440 An IT service provider receives laptops from many different customers. B. Answer: B QUESTION NO: 439 A. a technician discovers content which they believe may be illegal. Report the situation to appropriate authorities.

Windows 2000. C. An invalid IP address lTe Which of the following can cause a printer to output nonsensical. DRAM D. SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A.www. A low toner cartridge D. Windows XP Professional. C. For backup purposes and with thecustomers permission. B. RDRAM C.actualtests. Excessive humidity C. B. It is never appropriate to copy acustomers data. Any Time. For backup purposes and if the technician deems it necessary. Windows XP Home Edition. A corrupt software driver B. resulting in the need for continuity chips in otherwise unused slots? A. D. D.CompTIA 220-701: Practice Exam A. Answer: D "Pass Any Exam. DDR3 B.com Ac tua A.co m 131 ." . Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. WindowsVista Ultimate. random characters? sts . It is not appropriate unless the content is public knowledge.

CompTIA 220-701: Practice Exam QUESTION NO: 444 If using Windows Media Center. Video capture card Answer: B QUESTION NO: 445 Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A. WEP B.com 132 Ac tua lTe sts A. HTTPS Answer: C QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down." . which of the following hardware components needs to be installed? A. TV tuner card C. Any Time.co m Which of the following protocols is used to encrypt data on a wireless network? . WAP C. L2 cache B. WPA D. HTTP . Processor "Pass Any Exam.www. KVM switch B. CMOS battery C. Which of the following components should the technician replace? A. WAP D. HTTPS C. Docking station D. SFTP B.actualtests.

Check to see if wireless is turned on.C. B. 2048MB Answer: B Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE).CompTIA 220-701: Practice Exam D. 32GB C. Any Time. A.com Ac tua lTe A. Check the wireless card to be sure it is seated correctly." . Which of the following is the FIRST course of action to take on the laptop? .www. 16GB B. Hidden devices D.co QUESTION NO: 449 m 133 . Explanation of error codes Answer: A.actualtests. Check the wireless card for antenna connections. Check the software for a complete install.D "Pass Any Exam. C. Mapped network drives F. I/O address ranges E. Devices by type B. 1024GB D. System clock Answer: B QUESTION NO: 448 Which of the following is the maximum partition size of the FAT32 file system? A. RAM capacity C. sts A users laptop has a built-in wireless NIC and cannot see the network. D.

Any Time. 25 C. Multimedia B. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers. Liquid D. 110 C.co m 134 . Active Answer: D QUESTION NO: 452 By default.www. Passive C. is used for Telnet? A.com Ac tua lTe sts . Heatsink B. 80 D. by default. TV tuner C. Capture D.CompTIA 220-701: Practice Exam QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A. which of the following ports is used for Remote Desktop (RDP)? A." .actualtests. 23 B. Graphics accelerator "Pass Any Exam. 80 B. 2335 D. 8080 Answer: A QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A.

HTTP C. SATA D. Bluetooth Answer: A QUESTION NO: 456 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? A. Wireless card C.com Ac QUESTION NO: 457 tua lTe sts . Safe Mode with Networking Answer: A Which of the following network types provides a secure connection to a private network over the Internet? A. NIC B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A." . TELNET Answer: C QUESTION NO: 458 "Pass Any Exam. Last Know Good Configuration D.www. Safe Mode with Command Prompt B. VPN D. WAN B.actualtests.co m 135 . Any Time. Enable Boot Logging C.

Switch Answer: C A. Chipset Answer: C QUESTION NO: 459 A customer has two computers with NICs installed. Any Time.CompTIA 220-701: Practice Exam A technician receives a call from a client requesting that a faster CPU be installed into their PC.com Ac Which of the following should a technician do in order to remove a USB storage device in Windows 2000? tua QUESTION NO: 460 lTe sts . The technician has determined this can be done.co m 136 . Use the Safely Remove Hardware icon in the Control Panel. Operating system B. Crossover cable D. Use the Safely Remove Hardware icon in the System Tray. Router C. Which of the following should the technician do? "Pass Any Exam. D. B.actualtests. Which of the following would be the BEST recommendation to the customer? A. Turn off the power to the USB device first then the computer. Bridge B. C. Firmware D." . Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away. but the motherboard needs an update.www. Memory C. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Unplug the device from the computer. Which of the following must the technician update? A.

C. D. Send the drive to a data recovery company. try not to use numbers in the password. Answer: D QUESTION NO: 462 When setting up security for a wireless home network.co m 137 . try and keep the same password so the customer can always remember it. QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A. B.www. C.CompTIA 220-701: Practice Exam A. create the folder in My Documents then click and drag the new folder to the desktop. D. Improved video game performance "Pass Any Exam. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. rightclick on the desktop. use their telephone number as the WEP key. Any Time." . Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. change the password frequently. B. create the folder on a flash drive and then click and drag the new folder to the desktop. B. D. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. a technician should advise the customer to: A.com Ac tua lTe sts Answer: A .actualtests. and select folder. use the run command and type folder. C. select new. Improved registry settings D. Improved security features C. Answer: A QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A. Improved performance B.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. Which of the following is the FIRST item to check? A." . C.co m . Boot into BIOS and check the hard drive status. Run a check disk operation on the hard drive. C. Have the user check external drives for media. Which of the following options is the FIRST step in successfully booting the computer? . B. Boot the unit in Safe Mode by pressing F8. The monitor driver version C.com 138 Ac tua lTe A.www. The refresh rate for the external display Answer: D QUESTION NO: 466 Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work. D. D. If the monitor has been degaussed recently B. Answer: C QUESTION NO: 468 "Pass Any Exam. B. Any Time. The power to the external displays docking station D. Boot the unit in Safe Mode by pressing F5.actualtests. Boot into setup/BIOS and check the Graphics options. Which of the following is the FIRST step the technician should take? A. Have the user power off for five minutes then restart the system. Boot the unit in Safe Mode by pressing Ctrl/Esc. sts A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP.

press F8 and select Safe Boot. Which of the following is the BEST recommendation that a technician could make when configuring the printer? tua QUESTION NO: 470 lTe Answer: D sts A. website that does not require a password to log in. The technician explains this is a: 139 .co m A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. Answer: D QUESTION NO: 469 A. Set the printer to DHCP. C. press F8 and select Last Known good configuration.actualtests. D. Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning. B. When Windowsstarts. Boot into BIOS/Setup and change the boot sequence. D. website where cookies are required. the computer boots off the installed operating system on the hard drive. C. B.www. Any Time. Enable print sharing from the main computer.0. D. however.0." . Configure the printers IP to 127. Boot into BIOS/Setup and update the BIOS.com Ac A customer wants to add a network printer to a home network. . popup advertisement that has been blocked. C. When WindowsStarts.1.CompTIA 220-701: Practice Exam A technician wants to reinstall Windows operating system on a notebook computer. Set the IP address to match the gateway address. B. Which of the following is the BEST course of action to take? "Pass Any Exam. The technician tries to boot the computer with the Windows CD in the drive. secure website. Which of the following is the FIRST action the technician should take? A.

The technician arrives and finds the printer is online but there are not any lights on the network card. B. C. Any Time. Ask the customer what is occurring when the display is lost. Check to see if the monitor and computer are powered by a UPS. C.CompTIA 220-701: Practice Exam A. Answer: B QUESTION NO: 472 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Replace the video card because there is no display. Which of the following is the BEST course of action to determine the cause? lTe sts . replace the network card in the printer. Consult the maintenance manual for the error code. Run the computer until the error occurs then find where the source of the heat is. Check the System Event log for over temperature entries.co m . Answer: C QUESTION NO: 473 Answer: B QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. Update or reinstall the display driver. C. Remove the battery and run the laptop on the external power supply. The NEXT step to evaluate the problem is to: A." . check the printer for paper jams in the path. B. pauses and then repeats. B.com 140 Ac A. D. Check the quick setup guide for BIOS settings. B. tua A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. "Pass Any Exam. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model.actualtests. D. Ask the customer how the laptop is being used when it reports the error.www. Which of the following would be the NEXT troubleshooting step? A. Unplug and then re-connect all cabling to the components. D. Remove the power and check the position of the jumpers on the motherboard.

Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use. have each user remove and re-install the printer to update the driver. C. cycle the power on the printer and observe the boot process. The NEXT action would be to: A. Shutdown lTe Which of the following power saving modes in Windows XP uses hard disk space to store active memory? sts QUESTION NO: 476 . Hibernation C. Password authentication B. flash the firmware on the printer to match the new driver. power off the printer." . Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color. check the printer properties on the server. Smart card authentication C.CompTIA 220-701: Practice Exam C. D. B. WPA encryption D. D.www.com Ac tua A. Any Time.actualtests. power cycle the printer to update the driver. have the customer clear the print queue and reboot.co Answer: B m 141 . Sleep D. Which of the following security technologies is this considered? A. Biometric authentication Answer: D "Pass Any Exam. Standby B. The technician knows the print server had maintenance done over the weekend that included driver updates. but only in monochrome.

try turning the monitor on/off. reseat the video card in the PC. WPA2 B. check the video cable from the monitor to the PC. IPSec Services sts . Computer Browser B. Answer: C "Pass Any Exam. WEP C. Which of the following Windows services is not starting during boot? m . Reseat the video card.CompTIA 220-701: Practice Exam QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. Turn the monitor on/off. Add Hardware Wizard C. WPA D. Turn the monitor on/off. B. Check the video cable from the monitor to the PC. D.com 142 Ac QUESTION NO: 480 tua Answer: C lTe A. Any Time. check the video cable from the monitor to the PC." .AES Answer: A QUESTION NO: 479 A user calls to report a completely blank screen on their PC. WPA. reseat the video card. try turning the monitor on/off. The technician on call determines that the PC is powered on and is not in standby mode. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. check the power cable on the monitor. check the power cable on the monitor.co A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart.www. Print Spooler D. C.actualtests.

co Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? m . BIOS C. Northbridge B. BIOS C.www." . DMA controller D. Any Time. Southbridge Answer: A QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? "Pass Any Exam. Southbridge B. Northbridge B. CMOS D. Southbridge D.CompTIA 220-701: Practice Exam QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A.com 143 Ac tua lTe A.actualtests. DMA controller C. DMA controller sts . Northbridge Answer: A QUESTION NO: 482 Answer: C QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.

BIOS D. Slot A Answer: A "Pass Any Exam. Check the power outlet to verify it is supplying power. Case open switch D. Southbridge C.www. B. 959 D.com Ac tua lTe sts ." . Biometric password B. C. 775 C. DMA controller Answer: B QUESTION NO: 485 A desktop computer is not responding when the power button is pressed. Northbridge B. Replace the power button. D. 478 B.actualtests.co m 144 . Bitlocker Answer: C QUESTION NO: 487 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Verify that the power button is plugged into the motherboard. Port triggering C. Which of the following is the NEXT troubleshooting step the technician should take? A. Any Time.CompTIA 220-701: Practice Exam A. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Check the power supply for voltage output. Answer: A QUESTION NO: 486 Which of the following demonstrates a physical method of intrusion detection? A.

co m . Multi-core B. The printer has corrupt drivers. B. Update the virus definitions and start a scan for viruses. C.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer. Unplug the PC and put on an anti-static wrist strap. D. Theusers workstation has a faulty NIC.www. The technician can also print a test page from another workstation. PCI express C. Which of the following is the MOST likely cause of the problem? A. DDR2 E. Which of the following is the FIRST thing the technician should do? A.com 145 Ac tua lTe sts . Dual-core Answer: A. The printer has a faulty NIC. Answer: D QUESTION NO: 491 "Pass Any Exam. It was working fine yesterday. D. A.E QUESTION NO: 490 When troubleshooting an issue with a customer. The printer is no longer the users default printer. The technician can ping the users workstation and the printer. B. C. Answer: A QUESTION NO: 489 Which of the following architectures are designed for multi-threaded applications? (Select TWO). SODIMM D. Inform the customer of how long it might take to resolve the problem. Verify when the last time the computer was working correctly was." . Any Time.

Turn on Automatic Updates. B.www. D. they do not want the updates to interfere while they are working. Assign a password complexity policy. D. C. Answer: A QUESTION NO: 492 A user wants their computer to automatically receive updates from Microsoft. WPA D. Which of the following is a best practice? A. Update the antivirus definitions. Set automatic updates to download and install.actualtests." . B. MAC filtering Answer: B QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer. Turn off the firewall.CompTIA 220-701: Practice Exam A technician is asked to connect a Windows XP SP3 computer to the Internet. Check power on theusers laptops. Any Time. "Pass Any Exam. Username/password B. B. Fingerprint scanner C. Set automatic updates to download only. Answer: A QUESTION NO: 493 Which of the following is an example of biometric security? A. C. Update the network device drivers. however. Which of the following is the FIRST thing a technician should check? A. Which of the following should be selected to BEST meet the user's needs? A.co m 146 . Check the print queue.com Ac tua lTe sts . Disable all file shares.

CompTIA 220-701: Practice Exam C. Check for incompatible hardware. FAT16 B. Check the boot order in the BIOS. Which of the following file systems should the technician select? A. Answer: B QUESTION NO: 495 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Check the disk for scratches. Jumper settings D. HPFS C. Answer: A "Pass Any Exam.www. BIOS settings lTe A user's computer does not boot. B. FAT32 Answer: C Answer: D QUESTION NO: 497 While installing Windows XP. Firmware settings C. Check the CMOS battery. Check the domain print server. NTFS D. Motherboard settings B. a technician notices that the software hangs during the hardware detection phase. C. Where should the technician make the necessary boot order changes? sts QUESTION NO: 496 . Any Time. The technician needs to change the computers settings to boot from a recovery CD. How should the technician troubleshoot this issue? A. Check the network connections." .co m 147 . D.actualtests. D.com Ac tua A.

select Properties C. Which of the following is the BEST solution to locate the correct drivers? A. The installation CD is not available.com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 498 After several months users report that their computer runs slower. Task Manager B. Right-click My Network icon. C.www. Check the manufacturer's website. Any Time. select Properties D." . Answer: B QUESTION NO: 501 "Pass Any Exam. select Properties B. select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A. Task Scheduler Wizard D. Backup Manager C. Right-click Start menu.actualtests. B. Right-click My Computer icon.co m 148 . Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Right-click System Tray. D. Check the USB port. The problem is related to large files being deleted. Check the printers BIOS. Add Hardware Wizard.

co m . PC/XT D." . where would a technician go in Windows to print out a test page? A. NNTP B. HTTP Answer: C "Pass Any Exam.www. From the administrative tools applet Answer: C QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. SMTP D. From theprinters drivers B. A cable modem D. Any Time. From the printer properties page D. AT C. An asynchronous modem C. A network interface card B. ATX B. TELNET C.CompTIA 220-701: Practice Exam Which of the following adapter cards is used to access the Internet through a telephone line? A. Manually on the printer C.com 149 Ac tua lTe QUESTION NO: 503 sts . ACL Answer: A When a job fails to print.actualtests. A T-1 connection Answer: B QUESTION NO: 502 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.

Half duplex B. RDP D.CompTIA 220-701: Practice Exam QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A. Any Time. Full duplex D. Switch Answer: D QUESTION NO: 508 Which of the following network devices interconnects networks together? "Pass Any Exam. Port forwarding Answer: C QUESTION NO: 507 A. Hub B.com Ac Which of the following network devices helps prevent data collision by not allowing data to be broadcast? tua lTe sts . NTP B. Port mirroring C. Bridge D. LDAP Answer: C QUESTION NO: 506 Which of the following transmission types allows for a NIC to send and receive data simultaneously? A. PPTP C.www.co m 150 .actualtests. Modem C." .

www.com 151 Ac tua lTe Which of the following is a difference between a local printer and a network printer? sts . Ink jet printers are safe for the environment. "Pass Any Exam.actualtests. Switch B. Any Time. Answer: C QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. Router D. while laser printers can be harmful to the environment. Hub Answer: D QUESTION NO: 510 A. Modem C.co m . D. Hub C. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Modem Answer: C QUESTION NO: 509 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Router D. Switch B. B. C.CompTIA 220-701: Practice Exam A." . A local printer has a small footprint and cost less money than a network printer that has a large footprint.

B. while an inkjet printer sprays the image on the page. C. D. customer's personal files and professional data. equipment from abuse and misuse. Which of the following may be the cause? sts QUESTION NO: 513 . D." . Outdated or corrupt print driver.com Ac tua A. The control panel C. The interface Answer: A Answer: C QUESTION NO: 514 Compliance regulations regarding data sensitivity are primarily created to protect the: A. The application used to create the document is incompatible with the printer. D. Laser printers fuse the image to the page. Answer: C "Pass Any Exam. B. The power supply D. C. The writing element B. company's intellectual property and proprietary information. Answer: D QUESTION NO: 512 Which of the following components is a distinguishing characteristic of a laser. and impact printer? A. person who would be directly affected in the case of a breach.www. C. Any Time. inkjet.actualtests. while an inkjet printer fuses the image to the page. Printer configuration is incorrect.co m 152 . lTe A customer reports that while attempting to print a document it seems to queue up fine.CompTIA 220-701: Practice Exam B. but the printer does not print the job. thermal. Laser printers melt the image onto the page. A print job is waiting in the print queue. while the inkjet printer can only use ink cartridges. Laser printers use toner.

www. D. solid state drive. SD flash drive C.CompTIA 220-701: Practice Exam QUESTION NO: 515 In regards to computer case form factors. DVD/RW drive B. which of the following provides the MOST room for effective cooling? A. SODIMM "Pass Any Exam. BTX B. 800 x 600 C." . Any Time. optical drive. hot swappable drive. 800 x 640 D.co m In terms of screen resolution. B.actualtests. ATX C. Micro ATX Answer: A QUESTION NO: 516 A CD drive is a type of: A. Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A. which of the following is the minimum default resolution setting that Windows XP supports? .com 153 Ac tua QUESTION NO: 517 lTe Answer: B sts A. C. 640 x 480 B. 1280 x 920 . NLX D. network drive.

D. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? "Pass Any Exam. D. SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: A.co QUESTION NO: 520 m . equal or lesser than the original power supply wattage. B. Any Time. IDE drive C." . PS/2 port Answer: D QUESTION NO: 521 When purchasing an extra AC adapter for a notebook computer. B. number of installed hard drives.CompTIA 220-701: Practice Exam D. equivalent to the original power supply wattage.actualtests. AGP slot D. how data is distributed between multiple drives. Answer: A QUESTION NO: 522 On a desktop computer. C. equal or greater than the original power supply wattage. the back up tape drive configuration.www.com 154 Ac tua lTe sts . auto sensing from 100 to 240 Volts. it is important for the output to be: A. DIMM chip B. Answer: A Which of the following would be an example of an I/O interface? A. C. the number of partitions across multiple hard drives.

actualtests. Thermal grease between the processor and the fan C. B. The computer will overheat.co m 155 . Answer: A "Pass Any Exam. The computer can run faster because of the larger power source. C. The OS will have to be reinstalled. Double the clock speed on a 32-bit processor B. Thermal grease between the processor and theheatsink Answer: D Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed. A 64-bit capable processor lTe To run a Microsoft Windows 64-bit OS. Hyper-V technology C. Automatic integrated surge protection is provided through the upgrade. The computer will not pass POST. Hyper-threading technology D. The addition of 3. C.CompTIA 220-701: Practice Exam A. D. B. Two processors installed on the motherboard D. Thermal grease between the fan and theheatsink B. D.3 volts of power to the computer. the computer must be equipped with which of the following? sts QUESTION NO: 524 . Any Time. Answer: A QUESTION NO: 523 For a computer's core 2 processor to work properly. Which of the following statements is MOST likely true? A.com Ac tua A. The memory speed will decrease. Automatic voltage detection between 110 and 220 voltage is provided.www." . it must have which of the following? A.

Which of the following is the possible cause? (Select TWO). which of the following should occur? A. To provide additional USB ports for the laptop E. The scanner must be configured to read the code(s) desired. B. To allow LAN/WAN switching Answer: A. A. The barcode scanner should be set up in the computers BIOS. The scanner must be installed between the PS2 mouse and the computer.D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? A. "Pass Any Exam. Any Time. Duplex C.CompTIA 220-701: Practice Exam QUESTION NO: 526 When installing a barcode scanner on a computer. Inkjet D." . To provide additional software security to the laptop D. Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding.actualtests. Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO).www.co m 156 .com Ac tua lTe sts . D. Impact B. To allow additional power to be available to the laptop when docked C. C. The flatbed scanner must be removed. To allow peripheral devices such as a monitor to remain attached B.

D. Memory chip Answer: B.com 157 Ac tua lTe sts . A. Motherboard E. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Boot from LAN. Answer: A. The power supply is not connected to the system board. B. Which of the following could be contributing to the noise? (Select TWO).actualtests. Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work. CPU B. E. The repairs go as planned. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.ini file. Windows has a corrupt boot. Boot from Emergency Boot Disk. The CRT display has failed. C.CompTIA 220-701: Practice Exam A. C. Cooling fan C. Which of the following would be the BEST course of action for the technician to take? A. B. A PCI card is not correctly seated. Any Time. "Pass Any Exam.C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A.co m . A memory chip is defective. Boot to Last known Good Configuration. Boot in Safe Mode. D.B QUESTION NO: 530 The user states the desktop computer is very noisy. Hard drive D.www." .

Document the work done at the firm. VGA D. Any Time. Document the work done at the firm and leave the company owner a voicemail.actualtests. B. D. Express card C.1 "Pass Any Exam. Mini-PCI card B.co m . Keep the processor within acceptable temperature ranges. the owner would probably not want to be bothered during the work day. ask one of the assistants at the company to contact the owner.CompTIA 220-701: Practice Exam B. Keep thenorthbridge chip within acceptable temperature ranges. tua Which of the following is the purpose of a heatsink in a PC's CPU? lTe sts . D. asks to have a single-connection that will carry video and audio to and from the PC. Keep the hard drive within acceptable temperature ranges. DVI-D B. and due to space constraints. leave a copy for the company owner. DVI-I C. C. HDMI Answer: D QUESTION NO: 534 Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A. PC card 8. Answer: D QUESTION NO: 533 A customer would like to build a Media Center PC for their home theater. Document the work done at the firm. C. and personally contact the owner to update on the status of the repairs." . Which of the following technologies is capable of this functionality? A.com 158 Ac A. relaying details of the repair to save the technician time.www. Keep the power supply within acceptable temperature ranges.

Use Windows built-in Disk Management utility and format the disk. The motherboard jumpers need to be properly configured.co m Answer: A 159 . lTe sts Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? . using at least five passes. which of the following is true? A." .CompTIA 220-701: Practice Exam D. Fractional T1 C. 56K dial-up Answer: B QUESTION NO: 539 "Pass Any Exam. Memory has to be installed in matching pairs. Use a multi-pass third party formatting utility.www. D.com Ac tua A. Satellite D. Any Time.actualtests. B. C. B. Memory has to be installed in same speed and size modules. using chips equal to or larger than 1GB in size. D. PC card 7. in marked matching slots. Run a high powered magnet over the drive several times. Memory has to be installed in marked matching slots. C.2 Answer: B QUESTION NO: 536 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. WiMAX B. QUESTION NO: 537 Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A. Reformat the hard drive.

Due to limited ability to conceal cabling within walls. Security Center B. Any Time. Windows XP Professional E. WindowsVista Business D. Device Manager C.CompTIA 220-701: Practice Exam A small business is looking to run new cabling for their upgraded network. Coaxial C.co m 160 .actualtests. Fiber D. Which of the following would be the MOST cost effective cable to choose? A. Windows Vista Home Premium Answer: A. UTP B.C QUESTION NO: 542 A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? "Pass Any Exam." . Event Viewer Answer: D QUESTION NO: 541 A. Windows 2000 Pro C. Which of the following operating systems currently include this functionality? (Select TWO).com Ac tua A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. WindowsVista Ultimate B. STP Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A. lTe sts . Windows Defender D. the company is being forced to run the lines along power wiring and overhead lighting.www.

Five Answer: A QUESTION NO: 543 A laser printer uses which of the following consumables? A. Toner D. 100Mb B. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A. ping v 10. ping t 172. Full duplex C. Fuser B.18.5 D.co m 161 . ping f 189.CompTIA 220-701: Practice Exam A. Four D.10.11 B." . Two C.5 C.7 Answer: C "Pass Any Exam.1.0.www. can run at which of the following modes? A. Any Time. ping a 192.122. 10Mb D. by design.168. One B.68.actualtests. Ribbon C.16. Liquid ink Answer: C Network hubs.com Ac tua lTe sts QUESTION NO: 544 .

MSCONFIG C. Which of the following is the MOST likely cause of the issue? A.ini file. The RAM has been inserted backwards in their slots. regedit D. edit C. MSCONFIG was used to enable the computer services. B. MSCONFIG was used to execute the system. MSCONFIG was used to execute the win. The PC BIOS does not support the new RAM size. Upon power on.co m .CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following commands is used to open an editor to adjust the Windows database? A.www. PERFMON B. MSTSC D.com 162 Ac tua lTe sts . MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC.ini file. dir Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally.actualtests. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. C. "Pass Any Exam. Any Time. B." . Which of the following choices is MOST likely the cause? A. MSCONFIG was used to disable the computer services. msconfig B. Answer: B QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A. D. the operating system will only recognize 1GB of RAM.

ipconfig 127. The Printing Preferences has been changed in Printer Properties.com Ac tua lTe sts QUESTION NO: 551 . no errors are reported and the data cable is connected.0.1 D.co Answer: B m 163 . localhost 128." .0.www.1 Answer: D "Pass Any Exam. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A. Control Panel B. ping 127.1 C. The BIOS revision is the latest version. Which of the following is the MOST likely cause of this problem? A. D. The Use Printer Offline option is not checked.0. Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing.1.0. Any Time. The Print Processor has been changed in Printer Properties. System Information D. The physical printer online light is lit.1. The Use Printer Offline option is checked. B.0 B.actualtests.0. D. ping 128.CompTIA 220-701: Practice Exam C. The monitor is not plugged into the video card. C.0. My Computer C.

Device Manager C.actualtests. Performance Logs and Alerts D. Computer Management C. Performance Logs and Alerts D. Component Services D. Performance Logs and alerts C." . Any Time. Device Manager C. Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A. Device Manager D.www. Computer Management B. Computer Management B. Performance Logs and Alerts B.com Ac tua lTe sts . Computer Management B.CompTIA 220-701: Practice Exam QUESTION NO: 553 In which of the following is the Event Viewer located? A.co m 164 . Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A. Component Services Answer: A QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A. Device Manager "Pass Any Exam.

System Configuration B. System Properties B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A. Startup Menu C. System Tray Answer: B QUESTION NO: 558 Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A.co Which of the following utilities is started when msinfo32 is entered in the run line? m 165 . My Computer B. cmd "Pass Any Exam. System Information C. Task Manager D. Any Time. System Information Answer: A QUESTION NO: 560 Which of the following commands opens a utility that will display component driver versions? A. Task Manager D.actualtests. System Configuration .www. Control Panel D." .com Ac tua lTe sts A. System Properties C.

Any Time. dxdiag C.actualtests. Simple File Sharing C. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. Hardware Wizard D. Hardware Wizard D. Performance C. Power Options B. Event Viewer C." . msinfo32 D.CompTIA 220-701: Practice Exam B. Simple File Sharing B.www.com Ac tua lTe sts .co m 166 . Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A. Power Options B. Hardware Wizard D. msconfig Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Computer Management Answer: D QUESTION NO: 564 "Pass Any Exam.

26 D. 10 C.100 C." .actualtests. 26 D. 4. Any Time.1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A.100. 28 Answer: A "Pass Any Exam.168. 12 C. 172. 10 B. 28 Answer: A QUESTION NO: 566 How many characters are used in a 128-bit WEP encryption key? A. 122.com Ac tua lTe sts .CompTIA 220-701: Practice Exam Which of the following is a class C IP address? A.1 D. 26 D. 192.1 B.www.10.168. 10 B. 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.168. 8 B.1.1.1. 12 C.co m 167 .

CompTIA 220-701: Practice Exam QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 16 C. 63 D. 64 Answer: C

QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802.11g B. 802.11n C. 802.11b D. 802.11a Answer: B

QUESTION NO: 570

Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. B. Connects multiple users to one computer. C. Connects multiple computers to one monitor, keyboard, and mouse. D. Allows multiple computers to communicate with each other in a network. Answer: C

QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A. Router B. DSU C. Modem D. CSU "Pass Any Exam. Any Time." - www.actualtests.com 168

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on, and that it gets unusually hot. The battery is full and the laptop is plugged in, and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Fan B. CPU C. Battery D. RAM Answer: A

QUESTION NO: 573

Answer: B

QUESTION NO: 574

Which of the following BEST describes SPAM? A. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages Answer: B

QUESTION NO: 575

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A. Cable ties B. ESD strap C. MSDS D. Surge protector

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Which of the following safety tools prevents static electricity damage to internal computer components?

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CompTIA 220-701: Practice Exam Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Worm B. Trojan C. Spam D. Logic bomb Answer: B

QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Virus B. Worm C. Adware D. Spyware Answer: D

Answer: C

QUESTION NO: 578 If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. WindowsVista Business C. WindowsVista Premium

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A. WAN B. VPN C. LAN D. VLAN

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Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

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QUESTION NO: 577

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CompTIA 220-701: Practice Exam D. WindowsVista Ultimate Answer: D

QUESTION NO: 579 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. B. Safely Remove Hardware Function. C. Disable in the BIOS. D. Restart the OS. Answer: B

Which of the following steps will find an IP address? A. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Start> Run>typecmd> dir D. Start> Run> typecmd> goto Answer: B

QUESTION NO: 581

A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? A. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. Document findings, actions and outcomes Answer: D

QUESTION NO: 582

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QUESTION NO: 580

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CompTIA 220-701: Practice Exam It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B. A record of the administrative passwords C. A complete restore of the hard drive D. An emergency repair disk (ERD) Answer: D

QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before; however, they are not receiving any WiFi signals. Which of the following should the technician do? A. Suggest they move computer around. B. Check to see if the NIC is functioning. C. Check thatWiFi is enabled. D. Ask if they have a modem. Answer: C

Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 Answer: D

QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose? A. Stand by B. Shut down

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QUESTION NO: 584

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B. inquiring how the systems are running and offering any additional assistance.actualtests. Contact the customer with a follow-up call. Broadband card QUESTION NO: 587 Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business." . D. Right click on the print job and select properties. Right click on the print job and select restart. Right click on the print job and select resume. sts How can a user continue a paused print job when using Windows XP? . Which of the following would be the BEST course of action to take? A. NIC B. The technician has not heard back from the client. Any Time. Hibernate D. D. inquiring when the next system upgrades can be started and offer discounts.co m Answer: C 173 . Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. WiFi Card C. Email an assistant at the business to see if they are satisfied with the services rendered. Right click on the print job and select cancel. C. Bluetooth D. C. Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam C.www. Email the business owner and offer discounted services for the next system upgrades. Contact the customer with a follow-up call. B.com Ac tua lTe A.

The customer had the laptop working properly all day in a docking station setting. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Bridge D. /r B. B.com 174 Ac tua lTe sts . Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A. Any Time. Have the customerrestart the computer to reset the keyboard for the customers profile. Check the keyboard drivers in Device Manager and reload if out of date.CompTIA 220-701: Practice Exam QUESTION NO: 589 A company customer calls in because the keyboard on their newly issued laptop is not working right. /v C. Where would be the proper place to configure this? "Pass Any Exam. Router Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A. Which of the following is the NEXT action to take? A. C. Question the customer to determine if they are using the embedded keyboard for the first time." .co m . Question the customer to find if they used suspend instead of shutting down the computer when they left the office.www. Modem C. /b D. but is now attempting to use the laptop's embedded keyboard. Switch B.actualtests. D.

Which of the following is MOST likely failing? A. Any Time. BOOT. CPU Fan C. Processor B. RAID 10 tua lTe A technician has setup two disks in a RAID array of equal size.actualtests. RAID 10 Answer: A "Pass Any Exam.com Ac A." . Optical Drive D. Hard Drive Answer: B QUESTION NO: 594 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A.www. RAID 5 D.CompTIA 220-701: Practice Exam A. RAID 5 C. RAID 6 D. Hard Disk MBR Answer: C QUESTION NO: 593 A user reports a constant whining noise coming from their computer while it is on.INI file C. BIOS D. RAID 1 C.co m 175 . PXE Boot Rom B. Which of the following RAID arrays is the technician using? sts . RAID 0 B. RAID 1 B.

STP B. Fiber B. Fiber C. RG-6 "Pass Any Exam." .CompTIA 220-701: Practice Exam QUESTION NO: 596 Which of the following RAID arrays does stripping with parity? A. RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A. RAID 0 B.actualtests. Coaxial D. RAID 1 C. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A.com Ac tua QUESTION NO: 598 lTe sts . CAT6 C.co m 176 . RJ-45 B. RAID 5 D. Any Time. UTP Answer: B Which of the following cable types contains a foil shield inside the jacket? A.www. STP D.

" .www. UTP C. Any Time. Fiber D.co m Answer: A 177 . ST D. DSL D.actualtests. Satellite C. Cable Answer: B QUESTION NO: 603 "Pass Any Exam. Fiber B. BNC C.CompTIA 220-701: Practice Exam C. ST D. RG-6 QUESTION NO: 601 Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A. STP sts Which of the following cable types have a single copper wire used for sending and receiving data? . RJ-11 B. BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A.com Ac tua lTe A. Coaxial B.

11n C.11a B. Spyware B. Spyware Answer: D "Pass Any Exam.com 178 Ac tua lTe sts . 802. Spam D. Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A.11g D. Botnet B.CompTIA 220-701: Practice Exam Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Satellite Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A. Any Time.co m .www. Spam C. 802. Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A. 802. DSL B. Adware D. Botnet C." . Cable C. Fiber D.actualtests.

Botnet . Botnet D. Spyware B. Worm D.www. without actually installing it on the workstation? "Pass Any Exam.co Which of the following malware types sends out email from a clients address book? m 179 ." . Spyware C. Adware C. Spam B. Any Time. Power strip B. Grounded outlet Answer: B QUESTION NO: 610 Which of the following boot devices can a Live version of the OS be installed and tested on.CompTIA 220-701: Practice Exam QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A.com Ac tua lTe sts A. Uninterruptible power supply C.actualtests. Surge protector D. Adware Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A.

CompTIA 220-701: Practice Exam A. CD B. Floppy C. Internal hard drive D. Network Answer: A

QUESTION NO: 611 Which of the following protocols uses port 110 by default? A. FTP B. HTTPS C. SMTP D. POP Answer: C

Which of the following is a type of solid state drive? A. IDE hard drive B. DVD.ROM drive C. USB thumb drive D. SCSI hard drive Answer: C

QUESTION NO: 613

Which of the following motherboards would be installed in a small form factor case? A. ATX B. Micro ATX C. AT D. NLX Answer: B

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QUESTION NO: 612

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CompTIA 220-701: Practice Exam QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. Answer: D

QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A

QUESTION NO: 616

Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Fire resistant B. Lower latency C. Increases length of cable D. Can be used with VoIP Answer: A

QUESTION NO: 617 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer "Pass Any Exam. Any Time." - www.actualtests.com 181

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 618 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition, the customer reports the NIC link lights for that computer are not on. Which of the following could be the problem? A. Firewall is not working. B. Internet site is down. C. Network server is not working. D. Switch is not working. Answer: D

QUESTION NO: 619

Answer: D

QUESTION NO: 620

A technician needs to boot a computer with only the basic devices and drivers. Which of the following boot options will accomplish this? A. Boot Mode B. Enable Boot Logging C. Safe Mode D. Debug Mode Answer: C

QUESTION NO: 621 "Pass Any Exam. Any Time." - www.actualtests.com 182

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A. Remove and replace the network card. B. Re-install the OS. C. Join the computer to the workgroup. D. Update the device driver.

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After installing a network card, the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step?

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CompTIA 220-701: Practice Exam After a computer starts it displays an error message NTLDR is missing. Where can the technician locate the NTLDR files? A. NTOSKRNL B. OS installation disk C. BOOT.INI D. NTDETECT.COM Answer: B

QUESTION NO: 622 When a computer is turned on, which of the following is the FIRST process that runs? A. CONFIG.SYS B. NTLDR C. IO.SYS D. POST Answer: D

A. Upgrade the video card. B. Connect the laptop to a monitor. C. Replace the LCD. D. Upgrade the memory. Answer: B

QUESTION NO: 624 A customer reports that a laptop does not start when the power button is pressed. When the laptop is plugged into an outlet it starts. Which of the following is the BEST solution? A. Replace the battery. B. Remove the battery.

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is troubleshooting a laptop. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start, but there is no video. Which of the following is the NEXT step to troubleshoot the issue?

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QUESTION NO: 623

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CompTIA 220-701: Practice Exam C. Replace the power button. D. Change power outlets. Answer: A

QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. Which of the following could be the issue? A. The MBR B. The power-management console C. The AC/DC adaptor D. The battery Answer: B

QUESTION NO: 626

A technician installs a new CD.ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? A. Check to see if a disk is present in the drive. B. Check the manufacturer's recommended settings. C. Check the USB settings for the drive. D. Check if the drive is properly plugged in. Answer: D

QUESTION NO: 627

A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Which of the following is the MOST likely issue? A. The RAM is not seated properly. B. The system is overheating. C. The OS is not installed. D. Additional memory needs to be installed. Answer: B

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engage in harmless communication. Insulting the subject to motivate a response C. communications in both directions one at a time. CMOS ROM C. to test sociological boundaries with in the company.www. B. Assuming a position of authority D. "Pass Any Exam. Any Time. Flattery Answer: C.com 185 Ac tua QUESTION NO: 630 lTe Answer: A sts A. acquire unauthorized information to achieve a goal. printing on both sides of paper one at a time. .actualtests. to perform a technical risk assessment of employees within the company. System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: A.CompTIA 220-701: Practice Exam QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO). A." .co m . Asking passive aggressive questions E. System RAM B. C. C. Hard Drive D. printing on both sides of paper simultaneously. B.E QUESTION NO: 629 Social engineering is used to: Where is the power on password stored? A. Requesting public information B. D.

It blocks popup ads. A tool that allows a user to use the workstation as a telephone through the network. by default? "Pass Any Exam. C.com Ac tua lTe sts .actualtests.www. Answer: A Which of the following ports is used for telnet. by default? A. communications in both directions simultaneously. Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A.CompTIA 220-701: Practice Exam D. It pings a workstation from a remote server. A tool that tells a user of the workstation that they have exceeded their memory quota. Port 25 D. It holds a log of the last three passwords used. Port 21 B. Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A. C. D. A tool that allows a workstation to tell the network that the workstation is present. D. B. Port 23 C.co QUESTION NO: 633 m 186 ." . B. Any Time. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. A tool that allows a user to connect to other computers. It retrieves email from the mail server.

Wireless router B. Port 23 C.co m 187 . and the hard drive stops working. UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A. A method of recovering lost data from a hard disk. Answer: A QUESTION NO: 638 Which of the following can be used as a boot device upon startup? (Select TWO). Any damage to a hard drive caused by an intention or unintentional jolt or movement. C.www. Port 25 D. Any Time." . electric shock felt on computer case. Printer E. Power supply D. B. The user described the problems as: occasional rebooting. Which of the following is the cause? A. Port 21 B. overheating.com Ac tua lTe sts . D. A recognized method of disposing hard drives that contain sensitive data.actualtests. Processor is going bad B. Network D. System RAM "Pass Any Exam. Excessive movement between system memory and virtual memory.CompTIA 220-701: Practice Exam A. RAM module is faulty C. USB C. A. Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems.

sts . D." . "Pass Any Exam. Function keys (e. netstat B.CompTIA 220-701: Practice Exam Answer: B.g. Help the user with every issue that they call about and put all other work orders on hold. F12) B.com Ac tua lTe A. ipconfig C. C. F9. Ask the user to call another technician for more in-depth assistance. Explain to the user they need to fill out a work order for the computer issues. ping Answer: D QUESTION NO: 642 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO).actualtests.co A user is calling excessively with computer issues.www. B. Shift + B C. Any Time. Ask another technician to take over support for this user. nslookup D. Which of the following should the technician do? m 188 . Windows Key + B Answer: A QUESTION NO: 640 Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A. Ctrl + Alt + B D.C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A.

Start> Control Panel> Run>cmd Answer: A." . The cleaning label B. PS/2 B. Replace the paper in the printer.CompTIA 220-701: Practice Exam A. Start>Programs>Accessories>Communications> Command Prompt D.com 189 Ac tua lTe sts Answer: A . B. Which of the following places should the technician look to find the proper handling procedures? A. A past technician's documentation D. Start> Run> Accessories> Command Prompt C. Riser card D.actualtests. Confirm the printer name where the user is trying to print.co m . Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent. Which of the following is the FIRST step that the technician should do? A. and all other users are able to print to the printer. D. Any Time. NIC C. Start> Run>cmd B. Start> Programs> Accessories> Command Prompt E. The manufacturer's documentation C. it does not print.D QUESTION NO: 643 A user is trying to print to a network printer.www. however. There are multiple printers in the office. MSDS "Pass Any Exam. every time the user sends a print job to the printer. Reboot the workstation and have the user log in again. C. Restart the print spooler service. QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A.

Three C. prevent damage from weather.www. B. D. Any Time. Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: "Pass Any Exam. Seven D. prevent outside interference. Nine Answer: B The foil shielding on a STP cable is there to: A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer.actualtests.com Ac QUESTION NO: 648 tua lTe sts . D. Return to the manufacturer for recycling. provide protection from heat.co m 190 . which of the following is the MINIMUM number of failed login attempts before a user is locked out? A. B. C. Put the toner into a sealed bag and then throw into the garbage. Answer: D QUESTION NO: 647 When applying the security settings to a network. Store in an air-tight container. One B. C." . assist with data transmission. which of the following is the BEST way to dispose of the old cartridge? A. Dispose in an incinerator.

What should be the BEST first step to resolve this issue? A.co m 191 . Check to see if the BIOS register the drive. WAN. Answer: B QUESTION NO: 651 Answer: B QUESTION NO: 652 A user calls with a concern about network performance.Rom is compatible hardware. domain. Answer: D QUESTION NO: 650 A user reports that their CD.CompTIA 220-701: Practice Exam A. D. Making sure the power supply will fit into the casing. Check to see if the network cables were terminated properly." . Making sure that replacing the power supply is not cost prohibitive.Rom is not reading a disc. B. D. Answer: C "Pass Any Exam. Ensure that shielded cable was used for the network. which of the following would be the FIRST step to evaluate this issue? A. C. LAN B. Make sure that the network cable is not touching any other cables. Make sure the network cable is seated properly in the users computer. Make sure that the disc is a CD and not a DVD. B. D. There are no limitations. B.www. Check to see if theCD. one power supply is as good as another. C.com Ac tua A. Ensure that the CD drive is installed.actualtests. workgroup. C. Any Time. Replacing it with a power supply made specifically for that unit. C. lTe When a component has a proprietary power supply what is the main limitation? sts . D.

tua QUESTION NO: 655 lTe sts . C." . smart cards. that is plugged into the same power strip/surge protector. background checks for users. retinal scans.com 192 Ac A remote customer calls and says their computer and monitor will not turn on. Is another piece ofequipment.co m . D. Answer: B QUESTION NO: 654 Which of the following is a best practice to create during an OS installation? A. Was the electric bill paid? D.B QUESTION NO: 656 "Pass Any Exam. Which of the following would be the BEST questions to ask the customer? (Select TWO). C. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. B.actualtests. A complete back up of the hard drive. Any Time. powering up? B. Answer: C A. An established recovery point. A record of the ADMIN passwords. complex user names. Did the computer and monitor work before? C. D. Is it a LCD or CRT monitor? E. An emergency recovery disk (ERD).www. B. What is the manufacturer of the power strip/surge protector? Answer: A.CompTIA 220-701: Practice Exam QUESTION NO: 653 Certificate based security for a network would involve the use of: A.

Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A. A. What kind of equipment is plugged into the power strip/surge protector? Answer: B.www." . Hibernate C. Any Time. Has any electrical work been done recently? G.co QUESTION NO: 657 m . The customer says the tower computer will not turn on and the monitor will not turn on either.CompTIA 220-701: Practice Exam A remote Customer calls with a dead computer. Nothing. Create restore point D. Can you or someone else check the circuit breaker for that receptacle? D. Other equipment plugged into the same power strip/surge protector also will not turn on.C. What is the manufacturer of the power strip/surge protector? E. Always on B.com 193 Ac tua lTe sts . What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Nothing should be affected C. Standby D.actualtests. proceed with solution. Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? "Pass Any Exam. How big is your electric bill? B. What would be the questions to ask this customer? (Select THREE). Make a list of all programs that will need to be reinstalled in event of a system failure B. Is another piece of equipment plugged into the same power receptacle and is it working? C.F Which of the following should be recommended prior to any solution that you will implement? A.

" . Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home. Which of the following should the technician do? A. D. Dispose through proper channels or send it to be repaired C. Any Time. Which of the following is the BEST solution? A. Standby B. Put on an ESD strap and inspect the internal components B. What is the BEST response to this question? lTe sts Answer: B . end the conversation C. Explain that what is being done is extremely complicated and requires concentration. Check that the tube and capacitors are intact D.co m . Always on C. relax and try to be as calm as possible while working through the distraction C. Continue answering thequestions.www. Wake on LAN D. Ask to be excused to use the phone to take a small break outside to get some air B. CRTs are being replaced by LCDs "Pass Any Exam.CompTIA 220-701: Practice Exam A. Explain the pros and cons of each system tua A customer has asked if Windows XP is better than Windows Vista.com 194 Ac A. Send them off on a small task to get a moment to concentrate and finish the job QUESTION NO: 661 Answer: D QUESTION NO: 662 A CRT has stopped working. Say nothing. Give them a list of blog sites and documentation that discuss the twoOSs D. the customer continually asks questions about every step being performed. Throw it in the trash.actualtests. It is getting to the point that is becoming a distraction. Tell the customer that both are excellent choices B.

C. 60 to 90 days C. Have the user work after hours to finish their print jobs. Annually D.co On average how long should your password be at minimum? m 195 . 30 to 60 days Answer: A QUESTION NO: 664 Answer: B QUESTION NO: 665 A. Between 6 and 8 characters C. Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? "Pass Any Exam. Any Time. Give the user a dedicated printer.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 663 On average how often passwords should be changed? A.actualtests. D." . B. Between 4 and 6 characters .www.com Ac A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Which of the following is the BEST option to alleviate this issue? tua lTe sts A. Give the user permissions to cancel other users print jobs. Between 8 and 10 characters D. Raise the priority of the users jobs to the highest level. 90 to 180 days B. Between 10 and 12 characters B.

Preparing system for Automated System Recovery (ASR) C. Loading a full backup onto your workstation D. Use software that in case of an outage saves your work. but the computers gives an error that the computer has not been shutdown properly.com 196 Ac tua lTe sts . Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 You have changed something on your workstation that is affecting the stability of your OS.CompTIA 220-701: Practice Exam A." . Retrieve the work from a hot site for the office C. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Install a generator in the office C. closes programs. however they are not receiving any Wi-Fi signals. Install a UPS in the office D. Restoring all files from a storage device Answer: A QUESTION NO: 669 A customer wants to use their laptop at a local hotspot that they have successfully used before. Any Time. Which of the following should you try FIRST? "Pass Any Exam.co m . Which of the following is the action that is being performed? A. Replace all CMOS batteries in the office B. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. You decide to go to a prior restore point. There are UPSs connected to the equipment but they only last about 30 minutes. and shuts down the computer B.actualtests. Rolling back to an earlier configuration B. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost.www.

B. Ensure that the device is working in Device Manager. D. Suggest the computer be moved around.actualtests. Biometrics C. Which of the following would MOST likely solve the issue? A.www.CompTIA 220-701: Practice Exam A. Any Time.co m 197 .com Ac tua lTe sts . Move the projector further away from the laptop." . Software firewall B. B. Check to see if the BIOS registered the drive. Change the power settings on the projector. C. Which of the following is the FIRST step to take to resolve this issue? A. "Pass Any Exam. Check to see if the CD. Password Answer: B QUESTION NO: 672 A user reports that their DVD. Make sure that the disc is a DVD and not a CD. Check that the Wi-Fi adapter is enabled. C. Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector. Ask for model number.ROM has compatible hardware. D. However. Change the computer from a laptop to a desktop. each time the customer closes the laptop the computer goes into standby. Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A. Ask if they have a modem. D.ROM is not reading a disc. Smart card D. B. Change the power settings in Power Management. C.

Press CTRL-ALT-DEL and check Task Manager for programs running in the background. E. Which of the following steps should be performed to check the monitor? (Select TWO). Which of the following questions should a technician ask this customer? (Select TWO). make the user promises to keep them quiet. B. Check the video cable to make sure it is still connected. Check for other equipment plugged into the same power strip/surge protector. repeat back the issue to the user to ensure understanding.www. Move the mouse and/or press the space bar to check if the computer is in sleep mode.D QUESTION NO: 676 "Pass Any Exam. What mouse driver are they using? C.com 198 Ac QUESTION NO: 675 tua Answer: A. B. What type of mouse is it? E.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A." . D.actualtests. D. What is the manufacturer of the computer? D. tell the user to call back when they have calmed down.C lTe A. What is the manufacturer of the mouse? Answer: A. be stern with the user. If the mouse has roller ball underneath could they examine it? B.co A remote customer states their monitor has no display. m . Answer: D QUESTION NO: 674 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. C. Check to see if the monitor and system hardware are compatible. Any Time. A. sts . C.

D.www. B. The manufacturer of the RAM installed in the computer.actualtests. Which of the following should be done FIRST prior to the installation? A. Create a restore point. Which of the following MOST likely uses a parallel port? A. Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. Connecting to a parallel modem Answer: B QUESTION NO: 679 A technician is getting ready to perform a repair installation of Windows. Which of the following should a technician check to resolve the issues? A." . C. Upgrade all drivers. Which of the following should be checked? A. B. Failed fan in the power supply. B. Hard drive location in the computer. Remove unneeded external components. Perform backup of all data.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Connecting to a parallel tape backup device D. C.co m 199 . The hard drive location in the computer. The amount of RAM installed. The manufacturer of the computer and hard drive. CPUheatsink seated properly. "Pass Any Exam. Update the anti-virus software. D.com Ac tua lTe QUESTION NO: 678 sts Answer: D . C. Any Time. Connecting a loop-back plug B. D. Printing to an older printer C.

Standby B.www. Always on C. Which of the following is the LAST step that should be performed? A. Answer: C QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. B. Standby D. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Wake on LAN Answer: A QUESTION NO: 683 "Pass Any Exam. Establish a theory of probable causes of the incompatible driver. D. Escalate the problem to the next tier support. Cycle the power to ensure that thent driver works." . Wake on LAN B. Document findings. Hibernate D. Always on C. C. Any Time.com Ac QUESTION NO: 682 tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. actions and outcomes.actualtests.co m 200 .

D. Zero B. Ask to be excused to use the phone to take a small break outside to get some air. Any Time. Send them off on a small task to get a moment to concentrate and finish the job. Eight D. Dispose through proper channels or send it to be repaired. Check that the tube and capacitors are intact. Put on an ESD strap and inspect the internal components. Which of the following should be done to ensure safety? A. two printers. Explain that what is being done is extremely complicated and requires concentration. C. Throw it in the trash.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . B. Answer: D QUESTION NO: 685 A. CRTs are being replaced by LCDs. Move some of the devices to other outlets and replace the power strips with surge protectors. Which of the following is the BEST solution? A. Which of the following should the technician do? A. the customer is asking questions wanting to know every step being performed and why. and a mini refrigerator are plugged into one power strip in a single outlet.co m 201 . C. D. Twelve Answer: A QUESTION NO: 686 Two workstations. two monitors. It is getting to the point that is becoming a distraction.actualtests. "Pass Any Exam. B.www. Answer: D QUESTION NO: 684 A CRT has stopped working." . relax and try to be as calm as possible while working. B. Six C. Continue answering the questions. Move the printers to their own UPS to cut down on the amount of devices going to the outlet.

Roll back to a previous restore point. D. D. B. tua lTe Computers are left on overnight to complete certain calculations and tasks. Install software that saves work. Restore all files from a storage device. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 688 . Install power strips in the office.actualtests. C. Replace the CMOS batteries to all affected equipment. B. C." . B. Install a generator in the office. Which of the following actions should the technician perform FIRST? A. Have employees shut down their computers before they leave and perform the calculation during their down time. Setup a hot site for the office so all data will be backed up. Answer: B Answer: B QUESTION NO: 689 A user has changed something on their workstation that is affecting the operability of the OS. Prepare system for automated system recovery (ASR). closes programs. Have an employee work nights to perform the shut down. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Any Time. Load a full backup onto the workstation. "Pass Any Exam. Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. There are UPSs connected to the equipment but they only last about thirty minutes. Install a UPS in the office.com 202 Ac A. D.www. Replace the power strips with UPSs and eliminate the extension cords.co m . Replace the power strips with surge protectors with longer cords. C. and properly shuts down the computer. D.CompTIA 220-701: Practice Exam C.

" . B. C. Reboot the laptop to toggle image between screens. Change the computer from a laptop to a desktop. B. D. Change the power settings on the projector. Install a wireless modem. Each time the customer closes the laptop the computer goes into standby. Answer: C QUESTION NO: 691 Answer: A QUESTION NO: 692 A client reports that after setting up a home WLAN they can only access the network from the first floor. Use the function + f8 key to toggle between screens. Any Time. Press the function key and then configure the projector settings. Install an access point.www. Which of the following would the technician recommend for the client? A. D. C.actualtests. D. C.com Ac tua lTe A. Which of the following should the technician do to solve this issue? A. Answer: C "Pass Any Exam. Use the function + f10 key to toggle between screens. Enable DHCP on the laptop. Set the SSID code on the laptop. B. Which of the following should the customer perform? . The client would like to access the network from outside the home and on the top floor. Change the power settings in power management.co m 203 .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Use alt + tab to toggle between screens.

B. Prevents the monitor from overheating lTe sts . C.www. Heatsink B. Use hyper-threading. Install more memory in the system. Answer: C. D. C. Answer: B QUESTION NO: 696 "Pass Any Exam. B. Install a liquid cooling system. Any Time. The screen is set to automatically dim to optimize battery power when power is disconnected.com Ac tua Explanation: A. D. The LCD inverter board is going bad.co m 204 . Install multiple fans. AGP slot C.CompTIA 220-701: Practice Exam QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A." . Which of the following is the BEST recommendation to make? A. This might be an indication that the battery is failing and can no longer hold a charge. Compressed air Answer: A QUESTION NO: 694 Which of the following is the purpose of heatsinks? A. The LCD backlight is failing.actualtests. Dissipates heat from the chips D.D QUESTION NO: 695 A customer calls and wants to know how to cool a game server. Prevents motherboards temperature from getting to low B. Cools the power supply C. CPU slot D.

When the user connects the AC power. The LCD backlight is failing. Biometrics D. B.1 C. the LCD returns to normal brightness." .168. 192. 169.16 B.actualtests. To prevent memory vibration caused by theheatsink fan. Which of the following should a technician tell the user? A. To provide thermal transfer from the CPU to theheatsink.10 "Pass Any Exam. D. B. To provide insulation around the processor.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. 172. Any Time. D.co m 205 . This might be an indication that the battery is failing and can no longer hold a charge. Which of the following authentication technologies can be used? A. The screen is set to automatically dim to optimize battery power when power is disconnected. Software firewall Answer: C QUESTION NO: 697 A user reports that when they disconnect the AC adapter from their laptop.16 12. Ergonomics B.com Ac tua lTe sts . Smart key C. Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A. C.0. the LCD screen gets dimmer. Answer: C QUESTION NO: 699 Which of the following IP addresses is an example of an APIPA address? A. The LCD inverter board is going bad.www. C. To protect the CPU from direct contact with theheatsink.254.1.

192. 192.29.18.16.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A. 192.168.www.1.com Ac tua lTe sts .254.168.253.1 C. 201.CompTIA 220-701: Practice Exam D. 92. 169.16.10 C.10 C. 92.9 D.128 D." .1 B.168. Any Time. 192.254.29.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? "Pass Any Exam.254.25.10.253.1.25. 129.1.128 B.18. 129.16.1 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A. 201. 92.168.co QUESTION NO: 701 m 206 .1.128 Answer: D Which of the following IP addresses is a class B address? A.actualtests.9 D.1 B.18.25.254. 129.

1.16. 169. s1A@r4A&! B. 169. 127.10. comptia1 Answer: A "Pass Any Exam.255.10.9 D.1 C. 192.253.168. 192. 255.0.actualtests.255 lTe Which of the following IP addresses is a loopback address? sts .254. 172.255.10 C.CompTIA 220-701: Practice Exam A.co m 207 .168.10 D.10 B. 192.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.0.www.29. 201.10 B. 9ca5rl D.0.16.25.10 Answer: C QUESTION NO: 705 Answer: C QUESTION NO: 706 Which of the following is the MOST secure password? A." .254. 192.1 D.10.com Ac tua A.168. June171988 C. 129. 92.254.128 B.0.168. Any Time.1 C.18.10.

WPA D. WEP B.co m 208 . DVD D. by default? A." . Resolve the problem. B. BIOS password B. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A. D. C.actualtests.com Ac tua lTe sts . Any Time. Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A. Document the problem. Keyfob D.www. MAC filtering Answer: C QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. Flash C. CD "Pass Any Exam. Recreate the problem. Take the computer apart piece by piece until the problem is identified. Blu-Ray B. SSID C.CompTIA 220-701: Practice Exam QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure. Keylogger C.

Parallel .co Which of the following interface card types allows Internet access through a dial-up connection? m 209 . Graphics C. Blu-Ray Answer: D QUESTION NO: 712 Answer: B QUESTION NO: 713 A.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. NIC B. Modem C. Capture D. IEEE 1394 D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A. Flash B. PCMCIA Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. PCIe B. HDD D.www." . DVD C.actualtests. Any Time.

Touch screen D. 802.actualtests. WindowsVista Premium B. Any Time. Windows 2000 D. Windows Media Center C.CompTIA 220-701: Practice Exam A." . Windows 2000 D. Infrared D. Windows XP Answer: D "Pass Any Exam. Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? A.www. Keyboard C.11a B.com Ac tua lTe sts QUESTION NO: 716 . Windows XP Answer: A QUESTION NO: 717 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. WindowsVista Basic B. KVM B. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. WindowsVista Ultimate C.co m 210 . Bluetooth C.

Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D.D QUESTION NO: 719 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Legacy support for older systems . To support dynamic disks B.com 211 Ac tua QUESTION NO: 720 lTe Answer: D sts A. Network Neighborhood> Ethernet controller B." .CompTIA 220-701: Practice Exam QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO). User access and permissions options E. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Ability to share the file and folders Answer: B. A. Support for file encryption D. Files can be larger than 256MB B.actualtests. My Computer> System> Performance> Settings> Virtual Memory B. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Macintosh PC read/write access D. Any Time. Add and Remove Programs "Pass Any Exam. To allow RAID support C.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? .www. File encryption options C.

msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WPA2 D. In a Windows Vista workstation. Any Time. ipconfig D. WEP128 C. System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. WEP64 B.co m 212 . A notepad document on the desktop of the operating system Answer: B QUESTION NO: 724 Which of the following is the STRONGEST wireless encryption standard? A. WPA Answer: C "Pass Any Exam. Never write down the passwords C. sfc B. Control Panel> Power Options D. Hide a password document in the workstation D." . which of the following commands would the technician use? A.actualtests. sigverif C. Contain on a sticky note on the back of the monitor B.www.CompTIA 220-701: Practice Exam C.com Ac tua lTe sts QUESTION NO: 723 .

Windows Spool Service C. Refuse the callers request and inform the police. Answer: C QUESTION NO: 727 A print job fails to leave the queue. Any Time. Give the caller the username and password.actualtests.co m . These types of services are known as: A. perfmon. driver level services. Which of the following services may need to be restarted? A. NIC driver Answer: C QUESTION NO: 728 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A.CompTIA 220-701: Practice Exam QUESTION NO: 725 An employee receives a phone call from a help desk. They ask the employee for their username and password. C. D. the print spooler requires other services to be running first. Answer: A QUESTION NO: 726 In order for the print spooler service to start or run correctly. D. B. C. Give the caller the information and inform an IT manager. Printer Driver B.msc "Pass Any Exam. dependency services.com 213 Ac tua lTe sts . primary services." . They state they need to upgrade the antivirus protection on the workstation. B. Print Spooler D. Refuse the callers request and inform an IT manager.www. Which of the following should the employee do? A. registry level services.

print D. B. C.11b Answer: C "Pass Any Exam. A dual-core 32-bit processor and a 64-bit operating system D.co m 214 . D. IEEE 1394 D. 802.com Ac tua lTe sts . Check for an external antenna. A 32-bit operating system and a 64-bit processor C.CompTIA 220-701: Practice Exam B. Without knowing the specifics of that model.msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop. Serial B. Any Time. Check the Device Manager for a wireless network device.www.actualtests. printmanagement. how might a technician determine if the unit has WiFi capability? A. services. Check for an externalWiFi on/off toggle switch. Check forWiFi radio on/off switch on the function keys." . A 64-bit processor and a Vista Home Basic operating system B. Answer: D QUESTION NO: 731 Which of the following would be required to capture video from a digital camcorder? A. eSATA C.msc C.

" Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. D.CompTIA 220-701: Practice Exam QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. C. Your data should be fine. Answer: A "Pass Any Exam. D.www.co m 215 . which is the main circuit board for the PC." . Take the call." B. please read it and then get back to me with any questions. C. I replaced the motherboard. I will let you know what happens after the repair. Which of the following is the BEST response? A.actualtests. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Have the phone onvibrate before starting the repair. D." B. "I am not sure if your data will be lost I will confirm with my manager. "Here is all my documentation for the repairs. I am not replacing the hard drive. Any Time. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM." C. This type of repair will not affect it. Immediately leave and go to another room to take the call and deal with the repair later. In the middle of doing the repair.com Ac tua lTe sts . Which of the following is the BEST action? A. Answer: B QUESTION NO: 734 A technician is on a repair job and is expecting an important personal call on their cell phone. "I replaced some of the computer parts and now it is functional. Well. I cannot guarantee that your data will not be lost. Apologize and excuse oneself for a moment to take the call quickly outside the room. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. B. Which of the following is the BEST response? A. the phone rings.

making C: the OS and D: the data. Do the repair with a good attitude. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. B. Hide the sensitive data from casual view using folder Properties .co m 216 . D.CompTIA 220-701: Practice Exam QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. C. Partition the drive into two logical drives. lTe sts Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Barcode reader Answer: C "Pass Any Exam. C. Do the repair. D. Keylogger C. Biometric fingerprint scanner D. while protecting the data from the operating system related issues? . B. Encrypt the sensitive data so that it cannot be read without a key.www. Refuse to do the repair until the client learns how to type with long fingernails.actualtests. Answer: B QUESTION NO: 736 Answer: C QUESTION NO: 737 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Any Time. Front panel media lock B. Show the client how to put the keys back on.com Ac tua A.Attributes. Partition the drive into two physical drives making C: the OS and D: the data. but let the client know that the client will be charged extra for the same repair nexttime." . Which of the following is the BEST response to the clients next repair order? A.

C. Which of the following is the BEST action to take? tua lTe sts . Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.actualtests." . D.com 217 Ac A technician has replaced a power supply for a client and notices there is no power protection in use. Leave it up to the client to take their own precautions. B. Install an uninterruptible power supply (UPS). The system specifications are still "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. They have had the system for two years and use it primarily to download photos. B. Larger power supply D. D. Replace all cooling fans with new ones. Remove excessive dust and loose items.co m . Unplug the computer after testing and recommend to the client that they need to install a surge protector. Power strip C. Check for and remove outdated components. CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Answer: A QUESTION NO: 741 A client reports that their system runs slowly. UPS B. Any Time. music and browse the Internet. Cover the extra power plugs not being used with electrical tape.www. Answer: C QUESTION NO: 740 A. Tell the client they need to install a surge protector soon. C.

Answer: B Which of the following network classes exists if the default subnet mask is 255. Run CHKDSK on the hard drive. Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly. Suggest purchasing a newer processor. Identify the problem." . Document the actions.com 218 Ac tua lTe QUESTION NO: 743 sts . D. Class B C. Class A B. Any Time. Establish a plan. Class A B. Class B C. Increase the systems RAM.0. Formulate a theory.0? A. B.0? A. Class C D. Defragment the hard drive. B.255. which of the following actions should be taken NEXT? A.co m .CompTIA 220-701: Practice Exam very good.www. Class C D. D.255. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255. Which of the following is the FIRST action to take? A.actualtests. Class D Answer: B "Pass Any Exam. C.255. C.

co m 219 . Any Time.1? A.0? A. Class A B. Class B C.22. Class C D. Class B C. Class A B.1.30.www.actualtests.172. Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192.1? A. Class A B.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255.com Ac tua QUESTION NO: 747 lTe sts .0? A. Class D Answer: C Which of the following network classes exists if a hosts IP address is 172.0. Class B "Pass Any Exam. Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10. Class A B.168. Class C D." .1. Class B C.0. Class C D.

co m Answer: B 220 . Bridge QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A. static IP address. Device Manager C.com Ac tua lTe A. Hardware Profiles Answer: C QUESTION NO: 752 "Pass Any Exam. Router C. stationary IP address. Task Manager B.CompTIA 220-701: Practice Exam C. Class C D. B. dynamic IP address. sts A host that has been assigned a permanent IP address is said to have a: . Hub D. Class D Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A. Any Time.www. D. Switch B. reserved IP address. C.actualtests." . Virtual Memory D.

right click on the print job and select restart.com 221 Ac tua lTe QUESTION NO: 754 sts Answer: A . right click on the print job and select restart. The component is disabled. Double click theprinters icon. right click on the print job and select delete. Double click theprinters icon. The components driver is not found." .www. How can a user continue a paused print job from the first page when using Windows XP? A. C. right click on the print job and select restart. right click on the print job and select resume. right click on the print job and select properties. B. D. right click on the print job and select cancel.CompTIA 220-701: Practice Exam Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Any Time. right click on the print job and select resume. Answer: C "Pass Any Exam. Double click theprinters icon. Double click theprinters icon. right click on the print job and select properties.actualtests. Double click theprinters icon. Double click theprinters icon.co m . Double click theprinters icon. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. D. B. right click on the print job and select pause. C. right click on the print job and select cancel. Double click theprinters icon. The component is not installed. Double click theprinters icon. D. Double click theprinters icon. The components driver is outdated. right click on the print job and select cancel. B. Double click theprinters icon. D. C. Double click theprinters icon. B. C.

General sts . 15 D." .actualtests. Print sharing has not been enabled on the host computer. Advanced B. The shared printer is not compatible with the host computers operating system. Ports C. Security D. C. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? "Pass Any Exam.com Ac tua lTe A. Simple file sharing has not been enabled on the host computer. D. 5 B.co In Printer Properties. The print drivers have not been installed on theusers remote computer. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? m 222 . B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup. Which of the following is the MOST likely cause? A.www. Answer: C QUESTION NO: 757 Answer: A QUESTION NO: 758 How many concurrent connections can a Windows XP computer have established at any given time? A. 10 C.

Call the customer and reschedule for another time. B. Follow the manager's instructions. Please try to be more conscious of static when using this PC. Any Time. Which of the following responses would be BEST to use? A. Call the service manager and inform them of the current situation. D.ended questions. C. Only ask the customercloseD. A remote salesman must transfer contract data to the corporate office. Please inform me if you think you want me to come back and check it again tomorrow. B. B. A user checking their personal email at an office. The technician has verified that the unit is working properly and is now updating the customer on the event.co m . Answer: D QUESTION NO: 761 Which of the following is the BEST response when interacting with a customer? A. D. Be sensitive to the customer's culture.www. A kiosk in a department store that looks up information in their online catalog. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM. Use technical acronyms to show your technical expertise.actualtests. B. C. A remote user updating the antivirus software on their notebook computer. A new service call is received. Please inform me if you continue to have any problems with this PC. D. "Pass Any Exam. Call the service manager and inform them of the current situation. C. Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers. with a response time to another site of two hours." .CompTIA 220-701: Practice Exam A. Which of the following would be the BEST choice to address this situation? A. Inform the customer of the expense that is being incurred.com 223 Ac tua lTe sts . Please inform me if the PC will be processing more work than for which it was designed.

www. Call the service manager and inform them that the new service call cannot be made in time. which of the following is the FIRST course of action to take? sts QUESTION NO: 764 . Upgrade the hard drive and reboot the system. B. Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A.com Ac tua A.actualtests. C. Unplug the workstation and begin the upgrade.CompTIA 220-701: Practice Exam C. NTFS. share this with the customer and take any preventative measures. B. Call the new service customer and re-schedule the call for another time. D. Inform the customer of the steps taken during the repair and continue to the next service call. Which of the following is the NEXT step to take? A.co Answer: C m 224 . C. Document the entire event. CDFS. Complete a full backup of the workstation before making any upgrades. D. Before starting any work on the system. Any Time. B. C. FAT32. Document the solution. HPFS. Document the core actions and inform the customer the repair has been completed. D. Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. lTe A technician is sent to do a hard drive upgrade in a workstation. D. Answer: C "Pass Any Exam. share this with the customer and take steps to minimize the reoccurrence. Remove the cover of the workstation case and use an ESD strap before the upgrade." .

11n B. Partitioning and formatting of the hard drive D. Installation of the NTLDR B.11g wireless signal.CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A.0 D.actualtests. TPM D. RFI "Pass Any Exam. Proper configuration of the BOOT.co m BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? . Which of the following is the MOST likely cause of the customers issues? A. VRAM C. The customer has installed a new cordless telephone recently that uses the 2. Any Time. RAID .4GHz spectrum. Installation of updated device drivers Answer: C QUESTION NO: 767 Which of the following is the FASTEST possible connection speed for an external hard drive? A. IEEE 1394a C. USB 2. 802.com 225 Ac tua QUESTION NO: 768 lTe Answer: C sts A." . IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802.www.INI file C. CMOS B.

Windows Vista 64-bit edition D. Dual-channel C.actualtests.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO). A. RDRAM D. Windows Vista Home Premium B.com Ac A. ECC Answer: D QUESTION NO: 771 Answer: D.co m 226 . Which of the following operating systems needs to be used when performing this upgrade? (Select TWO)." . DLLs E. EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. Shareware "Pass Any Exam. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista.CompTIA 220-701: Practice Exam B. sts . ESD D. WindowsVista Ultimate E. and does not wish to lose any files in the process. Windows Vista Home Basic C. Freeware D. Any Time. Double-sided B.www. Spyware B. Trojans C. Electrical surges C.

If the print spooler service needs to be configured for multi-page printing. Hertz C. The user sent ten different documents over a span of an hour. Answer: D QUESTION NO: 774 Answer: C QUESTION NO: 775 How many devices are supported on a single USB port? A. If the printer needs a memory upgrade to print multiple documents at once. If the printer needs a firmware upgrade to print multiple documents at once. Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives. Any Time.com Ac tua lTe A. 128 Answer: C QUESTION NO: 776 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: A.co m 227 .www. 32 B. If the printer needs the queue cleared. 64 C. B.actualtests. Which of the following should the technician check FIRST? A. D. 127 D. Frequency B. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? ." . C.B QUESTION NO: 773 A user reports that none of their documents are printing. Wattage D.

Alkaline C. C. Any Time. Pull over. B. Which of the following is the BEST method of working with this user? A." . and explain the delay. Nickel Metal-Hydride B. Call another technician and have the other technician reschedule the appointment for another date. Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms. call the customer from a mobile phone. Which of the following is the BEST course of action? A. and an error message of a corrupted file. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. call the customer and cancel the appointment.CompTIA 220-701: Practice Exam Which of the following battery types are used in MOST laptops? A. D.co m . reschedule for another time. Advise the user to not do anything else. Nickel Cadmium Answer: C QUESTION NO: 777 The technician is driving from one appointment to the next and encounters a traffic jam. Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen. The customer would like another computer so "Pass Any Exam. Repeat the steps multiple times so that the user can understand the computer terms. Use an alternate route and get to the appointment ten minutes after the scheduled time.actualtests. Speak slowly. Listen and ask questions using non-technical terms. the customer demands the computer be replaced immediately.www. until the technician can arrive and work on the computer themselves.com 228 Ac tua lTe sts . C. The technician had planned to arrive five minutes early. Pull over. D. As the technician begins to evaluate the situation. B. Lithium Ion D.

The user is attempting to install a local printer and has become frustrated and is berating the support staff. Shut down the computer. the hard drive has failed and the data cannot be retrieved within the hour. The customer states they have important documents and photos on the drive which cannot be replaced. to boot the computer and retrieve the users data to a shared network drive. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Answer: C QUESTION NO: 780 Answer: A QUESTION NO: 781 After the technician has evaluated the notebook. larger model. Remain calm and positive. and then explain why they cannot get the printer installed themselves. Which of the following is the BEST course of action? A. explain with authority. While the user is talking. Which of the following options is the BEST course of action? A." . and then tell the user to try the install once again. use MMC to grant administrative rights to the user. in case the customer decides to sue for loss of data. tua lTe sts The technician is talking to a company user who is out of state on a business trip. The company has provided remote control software.com 229 Ac A. D. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. "Pass Any Exam.CompTIA 220-701: Practice Exam they can make their presentation that is due in an hour. explaining you will remote into the computer and assist in installing the printer. B. B. After listening to the user. they determine that the hard drive has failed. until they have completely calmed down.www. Remain positive with the user. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. using the various OS options available. D. Listen calmly to the user. Work quickly. Immediately replace the hard drive with a new. Any Time. C. but the data is gone. Which of the following is the BEST course of action? .co m . C.actualtests. B. explaining to the user the unit will be restored as quickly as possible. Document on the service record the steps the technician took to evaluate the drive.

B." . such as a data recovery service. Answer: D QUESTION NO: 783 The technician has confirmed through their testing. Immediately stop working and leave the room to answer the call. Inform the customer about the need to take the call from the school. D. Question the user to insure they do not attempt to make changes and break the computer again. D. Explain to the customer in non-technical terms. Request the customer to leave the room while the call is answered. C.www. the video card is failing. Discuss options acceptable to the customer to address the issue. C. D.actualtests. conducting an initial evaluation of the problem with the customer. Test the computer to determine the probable cause of failure. Question the customer on any changes made to the computer before installing the video card. Which of the following is the BEST course of action? A. C. Any Time. Answer: C QUESTION NO: 784 The technician has completed the repair action on the computer.com 230 Ac tua lTe sts . Answer: C QUESTION NO: 782 The technician is on-site at a customers home. The technician receives a call and the caller ID shows the call is from the technicians childs school. Re-evaluate the repair theory to ensure the issue will not occur again. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Establish the probable cause of the card failure for the customer. Install an on hand video card and show the customer it is repaired.co m . as the school can be contacted later in day. Ignore the call. B. B. Which of the following is the NEXT step to take? A. Which of the following is the NEXT course of action? A. "Pass Any Exam.CompTIA 220-701: Practice Exam C. what has happened to the drive and explain the options available.

www. tua lTe sts A customer states that none of the print jobs they have submitted have printed from the network printer. QUESTION NO: 786 Answer: D QUESTION NO: 787 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. C. C. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. C. They have checked the printer and found coworkers have been printing documents. Check the power connections to the equipment and see if there is a surge protector in use. B. Which of the following is the NEXT step to take? .co m Answer: C . D. The technician has to boot. Document the evaluation and actions taken. The technician needs to install the scanner using the instructions provided. "Pass Any Exam. Check that the network printer is connected to the USB port on theusers computer. Replace the PS2 keyboard with a USB keyboard and try again. Any Time. as this may have deleted the network printer. B. D. and then install the drivers. Check the work area and keyboard for foreign substances. plug in the scanner. B. The technician has to turn on plug and play before the scanner will work. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. D. Which of the following would be the NEXT evaluation step? A. The technician has to use Device Manager to update the drivers and then attach the scanner. Which of the following actions will BEST resolve the issue? A.CompTIA 220-701: Practice Exam D." .com 231 Ac A. Ask the customer if they have installed a local printer at home. Ask the customer to open the printer properties and check the page size and paper orientation.actualtests. Boot to BIOS/setup and confirm the hardware settings are correct.

The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. Answer: A "Pass Any Exam. When the Bluetooth function is enabled. If wireless security is enabled on the network.co m . After inserting the PCMCIA card. D. Which of the following describes the NEXT step to take? A.actualtests.com 232 Ac tua lTe sts . After installing the card. D." . B. ensure the phone and modem properties are set for the local area code.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A. C. have the customer test the card using their log in. B. Any Time. and then configure the card using the administrative account. D. B.www. Install the card using the customers log in. check Network Places to ensure proper card functionality. C. C. the embedded keyboard will not function correctly. After installing the card with the administrative account. Docking stations will only work if an external power supply is connected. Answer: B QUESTION NO: 790 Which of the following statements is true about a laptop communication connection? A. the Infraredport will no longer function. Bluetooth devices will need to add the security code. If the external keyboard number lock is toggled on.

DNS D. B.co When working within large computer networks.com 233 Ac QUESTION NO: 793 tua Answer: A. Which of the following is the BEST approach the "Pass Any Exam. C. sts . NETBEUI is designed to be used on small size LANs. NETBEUI can only be used with DHCP. m .D lTe A. D. NETBEUI can only be used on pre-Windows NT networks.www. HTTP B. D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print. D:\i386\tools\console B. E. Any Time." . TELNET C. D:\i386\tools /cmdcons C.CompTIA 220-701: Practice Exam QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A. DHCP Answer: D QUESTION NO: 792 Which of the following command line paths shows the recovery consoles installation? A.actualtests. NETBEUI is not a routable protocol. The customer works at a company where the users all print to networked printers. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). NETBEUI is unavailable on non-Windows operating systems. D:\i386\utilities\console D.

Solid state drives are slower. and verify the correct tray is being selected before printing. and send a print job. C. C. and require more power. Solid state drives are slower. turn the printer off and on. ensure the device is still online." . run a print engine test. Answer: C QUESTION NO: 795 Answer: A QUESTION NO: 796 When comparing solid state drives vs. Redirect the customer to another printer if available.CompTIA 220-701: Practice Exam technician should take? A. Solid state drives are faster. IDE drive "Pass Any Exam. and require less power. They require more power than other drive types.www. magnetic drives. D.actualtests. . B. They have a larger platter than other magnetic devices.co m Which of the following characteristics apply to solid state drives? 234 . D. Reinstall the printer drivers. which of the following holds true? A. more reliable. B. turn the printer off and on.com Ac tua lTe sts A. D. Solid state drives are faster. C. They have no moving parts and can tolerate vibration. is setup as the default printer. more reliable. and begin running diagnostics on the printer. Answer: B QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A. run a self-test. Verify which printer the customer prints to. more reliable. Any Time. Ask the customer which printer the customer prints to. and require less power. and require more power. USB hard drive B. B. more reliable. and then attempt to print from the computer. They are susceptible to failure typically caused by strong vibration or rough handling.

FTPS C. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. and CD media. DVD media. Liquid cooling systems are more effective at cooling the processor. TELNET Answer: D QUESTION NO: 801 "Pass Any Exam. Blu-Ray drives can read Blu-Ray media. lTe sts Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? . HTTPS D. DVD drives can readBlu-Ray media. Any Time.actualtests.co m Answer: B 235 . but not CD media. DVD media. FTP B. B. DVD media. C." .CompTIA 220-701: Practice Exam C. DVD media. but not CD media. by default? A. D. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. DVD drives can readBlu-Ray media. Liquid cooling systems are less effective at cooling the processor.com Ac tua A. QUESTION NO: 799 Answer: A QUESTION NO: 800 Which of the following protocols uses port 23. B. and CD media. Flash drive D.www. Liquid cooling systems are less efficient than the traditionalheatsink technology. D. Blu-Ray drives can read Blu-Ray media. C.

A. where a router interconnects one or more networks.www. FAT32 C. D. and a router transmits data directly to the device. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC. which of the following file system formats would be the BEST choice for security purposes? tua QUESTION NO: 803 lTe Answer: C sts . 20 B.CompTIA 220-701: Practice Exam Which of the following ports needs to be blocked to prevent Internet access? A. NTFS B. which of the following is the BEST task to perform? "Pass Any Exam. A switch broadcasts all data packets that are sent on the network. 23 D. CDFS D. 80 Answer: D QUESTION NO: 802 Which of the following BEST describes the differences between a switch and a router? A. A switch interconnects one or more networks.actualtests.com Ac Before performing a clean install of Windows XP professional." .co m 236 . A switch interconnects devices on the same network to be able to communicate. and a switch transmits data directly to the device. C. Any Time. B. where a router interconnects devices on a network. 21 C. A router broadcasts all data packets that are sent on the network.

com Ac tua A. Component services lTe Which of the following tools can be used to update a driver? sts . Security key used C. C. Encryption type D. D. Format the hard drive.www. Update the device drivers. Partition the hard drive. Answer: C QUESTION NO: 805 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Disk Management D. Backup the hard drive. System Information C. B. Broadcast name B.co m 237 . Hibernate Answer: D QUESTION NO: 806 Answer: A QUESTION NO: 807 The SSID on a wireless network is which of the following? A. Standby C. Any Time.CompTIA 220-701: Practice Exam A. Wireless channel used Answer: A "Pass Any Exam." . Suspend D.actualtests. Wake on LAN (WOL) B. Device Manager B.

www. WEP B. C. WPA D. Windows Key + L "Pass Any Exam. Any Time. D. Fingerprint scanner C." .actualtests. Windows Key + D C. B. Drive lock D. A program that is used to track user information for commercial reasons. IR scanner B. A program that appears to be harmless but has a malicious agenda. tua lTe sts .co m 238 . A malicious program that spreads itself in a system without the need of a host. WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A.CompTIA 220-701: Practice Exam QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A.com Ac A. Ctrl + Alt + L D. WEP2 C. Ctrl + Alt + Esc B. Smart card Answer: B QUESTION NO: 810 Which of the following BEST describes a virus? Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. Malicious code that can propagate itself to different host files.

C. C. Port 25 has been opened. Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? A. D. The hard drive has been reformatted. BIOS security D. Username and password B. Any Time.com 239 Ac QUESTION NO: 814 tua lTe sts ." . Port 25 is setup for port forwarding. Which of the following has MOST likely been performed? A. Biometrics C. The hard drive is set to pre-format conditions. Which of following drive types did the technician install? "Pass Any Exam. Data has been restored.www. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 812 An exception is made for port 25. B.actualtests. B. Data has been backed up. Answer: B QUESTION NO: 815 A technician is installing a hard drive that does not contain any movable parts inside. Smart card Answer: B The term data wiping refers to which of the following? A.co m . Port 25 is running at full duplex. Port 25 is no longer being used.

IR keyboard D. Floppy disk C. PATA D. Optical C.CompTIA 220-701: Practice Exam A.actualtests. Any Time.7GB? A. Biometric devices Answer: B "Pass Any Exam. Solid state B.com Ac tua lTe sts QUESTION NO: 817 . Dual-layer DVD B.www.co m 240 . Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A. Blu-Ray disk Answer: C QUESTION NO: 818 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. SATA B. HDD Answer: B Which of the following media types has a capacity of 4. IDE C. FDD D. Single-layer DVD D." . Laser barcode reader C. CCD barcode reader B.

Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A. Task Manager B. Auto Alignment B. Any Time.www. Task Bar D. My Computer D. S-Video C. Task Bar Answer: C QUESTION NO: 822 Which of the following places would a technician go to view running system processes? A. Degauss D. Control Panel C. DVI Answer: A QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. HDMI B." .actualtests. Event Viewer "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A. VGA D. Resolution C.com Ac tua lTe sts . Start Menu C.co m 241 . My Network Places B.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A. Password C.co Which of the following network connections uses an analog signal? m 242 ." . Dial-up B. Satellite C. Satellite . Any Time.com Ac Biometric authentication is a security feature preventing access to a device.www. Verbal recognition D. Wireless B. Which of the following is an example of this feature? tua lTe sts A.actualtests. Cable Answer: D QUESTION NO: 824 Answer: B QUESTION NO: 825 A. DSL D. Dial-up C. Smart key Answer: A QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? "Pass Any Exam. Cable D. Fingerprint scan B.

7 meters (23 feet) C. PDAs Answer: B "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 828 ." .0 B. Cell phones B.0 interface? A.CompTIA 220-701: Practice Exam A. Desktop PCs D. IEEE 1394b Answer: D QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2. 5 meters (16 feet) B. USB 2. USB 1. 480Mbps C. 400Mbps B. 1280Mbps Answer: B Which of the following is the maximum recommended cable length for connecting USB devices? A. 15 meters (49 feet) Answer: A QUESTION NO: 829 Cardbus interfaces are mainly found on which of the following? A.co m 243 .1 C. 10 meters (33 feet) D. 800Mbps D.www.actualtests. IEEE 1394a D. Notebooks C. Any Time.

150Mbps B. CRT monitor C. Control Panel > System Applet > Properties > Computer Name Tab tua Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? lTe sts . Laptop LCD screen B. Right click on My Computer > Properties > Network Identification Tab C. 400Mbps D. 63 D. 300Mbps C. 127 Answer: C QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. Optical DVD.actualtests.RW drive "Pass Any Exam." . Right click on My Computer > Properties > Computer Name Tab B.CompTIA 220-701: Practice Exam QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Control Panel > System Applet > Properties > Advanced Tab D. 15 C.co m .www. USB mouse D. Any Time. 7 B. 800Mbps Answer: B QUESTION NO: 832 Answer: B QUESTION NO: 833 Which of the following devices has an extremely dangerous electrical charge when exposed? A.com 244 Ac A.

Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Windows Server 2003 C. which of the following is the proper way to delete a print job in queue? A. Any Time.co m . Intel Pentium M B.actualtests. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A." . WindowsVista Business B. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Windows XP Professional Answer: A QUESTION NO: 836 Which of the following 32-bit processors has 64-bit capability? A. Intel Pentium 4 Extreme Edition D. Windows 2000 Professional D.com 245 Ac tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 834 In Windows XP. Intel Itanium C. Intel Core 2 Duo Answer: D QUESTION NO: 837 "Pass Any Exam.www.

D. D. After clearing it with the manufacturer. 6-pin male to male Answer: B QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed. B. Older ATX power supplies are no longer available.actualtests. The FilterKeys option is enabled. Fiber "Pass Any Exam. The StickyKeys option is enabled. Which of the following is the MOST likely cause of this situation? A. C. the technician observes the motherboards main power connector has less pins than the new power supply cable.com Ac While replacing an ATX power supply in an older model desktop PC. The ToggleKeys option is enabled. Older ATX power supplies have a separate P4 connector. 4-pin male to male D. Answer: B QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A.www. 9-pin male to male C. The NumLock option is enabled. 6-pin male to 4-pin female B. Which of the following is the BEST reason why this fix worked? tua lTe sts . the cable is plugged in and the PC is up and running. Newer ATX power supplies do not use pins 21 through 24.CompTIA 220-701: Practice Exam A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. B. Newer ATX power supplies are 20/24 pin compatible. Any Time." .co m 246 . Answer: B QUESTION NO: 839 A. C. Which of the following is the correct cable to use? A. numbers appear on the screen.

On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A.com Ac tua lTe sts ." . Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A. DSL D. SDRAM B. Between the CPU and RAM B. Printer settings D. On thesouthbridge chip C. RDRAM Answer: D QUESTION NO: 844 "Pass Any Exam.CompTIA 220-701: Practice Exam B. Any Time. Satellite Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A.co m 247 . Print test page B. On the front side bus D. Cable C. SODIMM D.www.actualtests. Print queue C. DDR2 C.

CompTIA 220-701: Practice Exam Which of the following connector types is used on fiber cables? A. BNC B. ST C. RJ-45 D. RJ-11 Answer: B

QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A. Plenum B. Non-plenum C. STP D. UTP Answer: A

QUESTION NO: 846

Which of the following wireless types, by default, has the GREATEST throughput and amount of coverage? A. 802.11a B. 802.11n C. 802.11g D. 801.11b Answer: B

QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A. Maximum input voltage B. Maximum resistance C. Maximum output wattage D. Maximum output consumption Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 248

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QUESTION NO: 848 A customer reports that their laptop keyboard does not work. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. B. Re-install the OS. C. Attach an external keyboard. D. Press ctrl + alt + delete on the keyboard. Answer: C

QUESTION NO: 849

New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Dealing appropriately with confidential materials B. Compliance in the workplace C. Professionalism in the workplace D. Self monitoring, analysis and reporting technology (S.M.A.R.T) Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam QUESTION NO: 851 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. It is company policy that all documents be labeled even if they are not sensitive. Which of the following security elements governs data sensitivity? A. Unclassified B. Exceptions C. Cultural Sensitivity D. Classification Answer: D

QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? A. Event Viewer B. Task scheduler C. Configuration Utility D. Device Manager Answer: C

QUESTION NO: 853

Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of______in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B

QUESTION NO: 854

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam The_________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A

QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D

QUESTION NO: 856

A. True B. False Answer: A

QUESTION NO: 857 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam QUESTION NO: 858 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. The processor must support ACPI. Answer: B

QUESTION NO: 859 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. YOU must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B

QUESTION NO: 860

Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C

QUESTION NO: 861 Which of the following is a disturbance that affects an electrical circuit, such as wireless communications, due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. ESD C. CRT "Pass Any Exam. Any Time." - www.actualtests.com 252

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" .com Ac tua lTe A.SYS B.CompTIA 220-701: Practice Exam D.) A. Boot the system without scanning drives. DOS B. Where could you check for troubleshooting information? (Choose all that apply.www. The server log QUESTION NO: 863 What does Safe Mode allow you to do? Answer: C QUESTION NO: 864 Which type of attack denies authorized user's access to network resources? A. C. D. Skip loading the Registry. Worm C. The manual that came with the card D. EMI Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers. Social engineering Answer: A QUESTION NO: 865 "Pass Any Exam.C 253 . The video card manufacturer's website C. Another computer with the same video card B. Any Time.BAT and CON FIG. Start Windows using only basic files and drivers. sts .co m Answer: B. Run Windows without processing AUTO EXEC. Logic bomb D.actualtests.

D." . Generators eliminate a user's tendency to create passwords that can be a security liability. Transferring C.EXE C. Dirty drum D. Generators eliminate the requirement to establish log-in attempt limitations. Any Time.actualtests.co m 254 . Generators create new passwords every time a user signs in to prevent social engineering. When a password policy enforces complex rules. Writing B.www. Cleaning Answer: A QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A.CompTIA 220-701: Practice Exam Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. What can we benefit from a password generator? lTe QUESTION NO: 867 sts . Enhanced Startup Disk (ESD) "Pass Any Exam. Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A. B. Generators extend the requirement to periodically change passwords. Defective toner cartridge B. Brokenfuser Answer: B A.com Ac tua A password generator can be part of a password manager. Automated System Recovery (ASR) B. Developing D. thus forming an image on the drum? A. C. Worn pickup rollers C. RDISK. it can be easier to use a password generator based on that set of rules than to manually create passwords.

False Answer: A Answer: C QUESTION NO: 871 A.CompTIA 220-701: Practice Exam D. DC in. Complete "Pass Any Exam.www. Any Time. True B. CSMA/CD Answer: A QUESTION NO: 872 What type of backup will back up all selected files and then clear the archive bit? A. ISO C. which one accurately represents the input and output. CSMA/CA D. DVD media.com 255 Ac What model is used to provide a common way to describe network protocols? tua lTe A. AC in. AC out sts . OSI B. AC out B. A. and CD media. DC in. of power supplies and AC adapters? m QUESTION NO: 870 . AC in. DC out D.co Of the following voltage pairings.actualtests. Emergency Recovery System (ERS) Answer: A QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media. respectively." . DC out C.

802.88MB Answer: C "Pass Any Exam. 802. 2." . 720KB C. INSTALL.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. 1. WINNT.11g Answer: B.11a B. SETUP.EXE C.actualtests.CompTIA 220-701: Practice Exam B. 802. 360KB B.www. Incremental D.11b C. Copy Answer: B QUESTION NO: 873 Which of the following wireless IEEE standards operate on the 2.EXE Answer: D QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A. Normal C.BAT B.44MB D.) A.D The program that performs an upgrade from Windows NT to Windows XP is called A.11d D. Any Time. 802.EXE D.co m 256 . WINNT32.com Ac tua lTe sts QUESTION NO: 874 .

Any Time. ATT RIB D. Star B. BUS C.www. False tua lTe sts . Mesh "Pass Any Exam. System.co m . and ReaD. and then remove it from laptop.CompTIA 220-701: Practice Exam QUESTION NO: 876 Which component of physical security addresses outer-level access control? A. Perimeter security B.com 257 Ac A. Mantraps C. Ring D. Strong passwords Answer: A QUESTION NO: 877 In order to delete and/or replace system files. UNDELETE B. Answer: A QUESTION NO: 879 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. DELETE Answer: C QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.Only attributes on the file before you replace the file? A. Security zones D. ERASE C.actualtests." . which command do you use to remove the Hidden. True B.

TCPACKattack B. True "Pass Any Exam. Which type of attack is probably occurring? m 258 ." . A.Boot file issues Answer: C QUESTION NO: 881 Answer: A QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. False Answer: A QUESTION NO: 883 The edit command line tool is able to open a text based word processor A.www. System files not found B.co A server on your network will no longer accept connections using the TCP protocol.com Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 880 All of the following are Windows file-related problems except_________ A. Smurf attack C. Configuration file issues C. AUTO EXEC. The server indicates that it has exceeded its session limit. True B. TCP/IP hijacking sts .actualtests. Virus attack D.BAT issues D. Swap file issues OE. Any Time.

Refer to the following Internet connectivity methods. Read Only C. Encryption. FTP C.www. What services are associated with these ports? (Choose two. Satellite C. Hidden. Hidden.CompTIA 220-701: Practice Exam B.) .actualtests. Telnet B. Hidden. Cable B. System B. False Answer: A QUESTION NO: 884 Which of the following file attributes are available to files on a FAT32 partition? A. Dial-up Answer: C "Pass Any Exam. You notice that among all of the other ports. Compression. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. System.co QUESTION NO: 885 m 259 . Compression Answer: A Answer: C. Read Only. DSL D. Read Only. Any Time. Archive.D QUESTION NO: 886 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Read Only. System.com Ac tua A. Indexing. HTTPS lTe sts You are administering a system that has been locked down for security reasons." . HTTP D. Hidden. Archive. port 443 and port 80 have been disabled. Encryption D.

Like a hard drive.com Ac tua lTe sts . Although some drives might not clearly key the receptacle for the Berg power connector. Any Time. floppy disk drives can no longer be purchased new. you must insert the connector correctly or the drive can be damaged. CCFL C. is necessary to be entered before booting into the operating system? "Pass Any Exam. CRT B. LED Answer: B QUESTION NO: 890 Which of the following password. floppy drives have a 5. LCD D." .co m 260 . once setup. Because it is antiquated technology.www.CompTIA 220-701: Practice Exam QUESTION NO: 887 USB. Like DVD.actualtests. B. D. the floppy drive requires no external access. Hide answers/explanations Answer: D QUESTION NO: 889 Atypical backlight technology is A.25-inch form factor and must be installed in the larger drive bays C. True B.ROM drives. eSATA and Express Card/54 are examples of hot pluggable devices A. False Answer: A QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A.

LDAP Answer: C QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Live CD B. however. Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards.www.com 261 Ac As portable computers are used in a variety of locations. Floppy D. Network C.CompTIA 220-701: Practice Exam A. Driver signing D.co m . Any Time. if it is used in a hotel or on an airplane. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM." . POST B. User Accounts C. Roaming profile B. a portable computer with a docking station is generally connected to a local wired network. modern operating system on a computer lacking mutable secondary storage? A. "Pass Any Exam. For example. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. BIOS D. which statement concerning CPU and RAM configuration is most true? A. Internal hard drive Answer: A QUESTION NO: 892 A. the portable computer will automatically connect to a wireless network. Hardware profile C. Which of the following feature enables that? tua lTe sts .actualtests.

HTTP Answer: B QUESTION NO: 896 You are an IT professional in an international company. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. C.CompTIA 220-701: Practice Exam B. Remove LCD "Pass Any Exam.com 262 Ac tua lTe sts . malicious software that changes the user's home page D. Answer: A QUESTION NO: 894 Warm is a type of: A. what is your recommendation so as to avoid the potential damage during transit? A. malicious software that monitors Internet surfing habits C. Any Time. As an experienced technician. FTP B. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. During your working hours. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. D. VPN C.www. malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. WAN D. malicious software that is self-replicating and self-propagating B.co m .actualtests. Remove PC card adapters B." . a customer calls you and is wondering what requires special attention if he wants to ship a laptop.

CompTIA 220-701: Practice Exam C. C.B QUESTION NO: 899 A. which one about the Virtual Private Network (VPN) is the most appropriate? tua lTe sts . A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. IP address B.) A.com Ac Refer to the following descriptions." .actualtests. False Answer: A QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. True B. Default gateway D. Remove DVD.co m 263 . A VPN is a secured line of communication between two points through a public network. Hide answers/explanations Answer: C "Pass Any Exam. Subnet mask C. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. D. Remove Backlight D.www. DNS server Answer: A. Any Time. B.ROM drive Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.

co m . Backlight B.actualtests. what is the error that will be generated? lTe sts . Windows protection error B. General protection fault C. C:\Win\System32 D. C:\Windows\System32 Answer: D QUESTION NO: 901 Which LCD component is responsible for providing brightness? A. System lock-up tua When a Windows-based application attempts to access memory another program is using. C:\System32\Win B." . Any Time. Socket479 B. C:\System\Windows32 C. LPGA D. SPGA "Pass Any Exam. Illegal operation D. ZIF C.www.CompTIA 220-701: Practice Exam QUESTION NO: 900 Which of the following locations is common for system files? A. Inverter C. Backdrop Answer: A QUESTION NO: 902 Answer: B QUESTION NO: 903 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A.com 264 Ac A. Screen D.

you decide to use your firewall to block the Telnet protocol. pausing until the pointer turns into a double-headed arrow. Highlighting the Taskbar and double-clicking in the center sts .actualtests." . Hard disk D.com Ac tua lTe A. Moving the mouse pointer to the top of the Taskbar. Any Time. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Host adapter Answer: A QUESTION NO: 907 To increase security.co m 265 . single-layer DVD+R Answer: B QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 Which of the following is not one of the three major components of a hard disk drive system? A. Controller C. Which port will you need to block to prevent Telnet from being used? "Pass Any Exam. Double-sided. single-layerBlu-ray disc C. single-layer DVD. Double-sided.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? A. Drive interface B. double-layer DVD+R B. Left-clicking the mouse and double-clicking the Taskbar C.www. Double-sided. Single-sided. and then clicking and dragging D.R D.

co m . IDS system C. A. 23 D. Power surge D. Perimeter security D. 127 C. What term do you use to describe attacks of this type? sts QUESTION NO: 909 .www. You explain to them that not every attack depends on implementing advanced technological methods. 15 B. 21 B. you explain. Some attacks. 24 Answer: C QUESTION NO: 908 While inspecting a motherboard. take advantage of human shortcoming to gain access that should otherwise be denied. you notice a discolored area. which can connect up to__peripherals in a daisy-chained topology. Social engineering B. 63 "Pass Any Exam.actualtests. Improper manufacture C. Spilled liquid B. Any Time.com 266 Ac A.CompTIA 220-701: Practice Exam A. Underclocking Answer: C Answer: A QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer." . you're trying to educate users on the importance of security. 22 C. Biometrics tua lTe As part of your training program. What is usually a cause of this? A.

Paper tray Answer: A QUESTION NO: 914 "Pass Any Exam.co m Answer: A 267 . Toner cartridge C. Ink cartridge B.actualtests. Ping B.com Ac tua lTe A. Any Time. 7 Answer: C QUESTION NO: 911 Which of the following options can be used with a command at a command prompt to see what options are available with it? A.www. Nslookup sts Which tool can be used to test connectivity and see the path taken to reach another host? . Ipconfig C. /more QUESTION NO: 912 Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A." .CompTIA 220-701: Practice Exam D. /and D. /help C. Tracert D. /? B. Daisy wheel D.

) A. C. Click Start-> All Programs-> Search.exe at the command prompt. Provide properly maintained tools and equipment.com Ac tua lTe QUESTION NO: 916 sts . Ensure that there are no safety hazards in your path. Answer: B.www. Use a cart for heavy objects.18.1." . D.C. Click Start-> Search. Class C D. C. B. This is not a valid IP address Answer: B QUESTION NO: 917 When moving computer equipment.D You have a computer with the IP address 171. Any Time. Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.actualtests. C. Class B C. What class is this address? A. B. Keep records of accident reports. D.CompTIA 220-701: Practice Exam In Windows XP. "Pass Any Exam.226. D.co m 268 . Left-click a directory and choose Find.) A. how can you start a search for files and folders? A. which of the following are good procedures to follow? (Choose all that apply. Lift by bending over at the waist. Run search. Class A B. B. Attend yearly OSHA safe work environment seminars. Carry monitors with the glass face away from your body. Display an OSHA poster in a prominent location.

as well as additional ports. you see residue from previous images on the output. Molex D. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. What two things are the most likely causes of this problem? (Choose two. AT system connector B. S2 C. Any Time. S1 B.com Ac tua lTe sts . True B. without sacrificing the mobile computing functionality of the machine. to a laptop.) "Pass Any Exam.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. For example. Berg C. False Answer: A QUESTION NO: 921 When you print documents on your laser printer. ATX system connector Answer: C QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A.www. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities.actualtests. A.CompTIA 220-701: Practice Exam Answer: C.co m 269 ." . S3 D.

A faulty transfer corona wire B. B. The technician will get back to them as soon as possible. Ask the customer to check daily to see when it is completed.state drives D. but he has no idea what the problem is. Inform the customer that others are waiting. he takes the computer to the Repair Center and as a technician.CompTIA 220-701: Practice Exam A. D. Give the customer an estimated time for repair based on the technician??s assessment. Before leaving the Repair Center. "Pass Any Exam.com 270 Ac tua A customer has purchased a laptop computer for half a year. SoliD. So.actualtests." . An overheating printer C.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Optical drives Answer: C QUESTION NO: 923 A. What is the best answer to that? lTe sts . Memory cards C. there is something wrong with it. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. A bad erasure lamp D. you are responsible for fixing the problem. A broken cleaning blade Answer: C. the customer is anxious to know when he might come back to pick up his computer. Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A.www. C. Recently. Ask the customer when they would like to have the work completed. Any Time.co m . Thumb drives B.

" . Any Time. 300.000volts C. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. 30. Tablet C.CompTIA 220-701: Practice Exam B. True B. False Answer: A QUESTION NO: 928 "Pass Any Exam.co m 271 . Answer: D QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A. C. eSATA and Express Card/54 are examples of hot pluggable devices A.actualtests. Netbook D.com Ac tua A. while Berg connectors are used with floppy drives.www. Luggable B. 3. Notebook lTe Which kind of laptop was designed to look and function like a paper notebook? sts .000volts D. D. SATA hard drives most often use the same type of power connector as PATA hard drives. Molex connectors are used with PATA hard drives. 300volts B.000volts Answer: B QUESTION NO: 926 Answer: B QUESTION NO: 927 USB.

com Ac tua lTe sts ." .co m 272 . 72-pin SIMM C. 168-pin DIMM B. Any Time.www.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.actualtests. 184-pin DIMM D. RIMM Answer: C "Pass Any Exam.

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