Smashing The Clock 

No schedules. No mandatory meetings

BY
ANUPAM KUMAR
 INTRODUCTION

Best Buy Co., Inc is North America's

number-one specialty retailer of
consumer electronics, personal
computers, entertainment software and
appliances.
 ROWE
Results only works environment

• Results-Only Work Environment is a

management strategy where employees
are evaluated on performance, not
presence. We can do whatever what we
want, whenever we want, as long as the
work gets done.
– Employee paid for result rather than no.
of hour they work.
 BENEFITS

• best way to managing employee

– Productivity increases
– Employee engagement has increased.
– Flexible work arrangements.
– Focused approach
– No mandatory office time.
– Flexibility
– High quality satisfaction
– Less cost
• IBM – 40% WORK FORCE IS NON
OFFICIAL
• AT&T – 33%
• SUN MICROSYSTEM – 50%
Saved $400 million
But no one organization smashed the
clock like best buy
 what types of systems needed ?
• We Must have metrics to monitor
employee performance
• have strong trust and shared
understanding between management
and employees.
• managers have to model the behavior.
 physical presence / productivity

• The program’s designers explained how in the

world of ROWE, there would be no mandatory
meetings and no times when you had to
physically be at work. Performance would be
based on output, not hours. They started in
small pockets of the company; but by the end
of 2007, all 4,000 staffers working at corporate
were on the ROWE plan. They use ROWE in
their recruiting and at orientation for new hires.
 Advantages
• A ROWE respects people
• Clock less workplace
• A ROWE rewards people for taking
responsibility and holding themselves
accountable

• A ROWE calls for better communication

 Disadvantages

• Having many limitations

• Not useful in many service sector
organization.
• Some time unable to create healthy
culture
• Legal problems
 My suggestions
• Use technology to increase freedom
• Let the people decide .
• Ignore the time stamp
• Stop telling people where you are and what
you’re doing?
• Making healthier environment in Office
• Establish a clear hierarchy in organization.
 Conclusion

This case is related to performance

management at best buy. Rowe is
unique strategy that helps organization
to achieve its goals if most of the
company did what the best buy is doing
“how cool is that” 
Have a good day!!!
 Work-life balance
• Work-life balance is a broad concept used to
describe an individual's feelings of
satisfaction with the participation in job-
related activities and his or her personal life.