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Published by: Vishal Gaurav on Feb 23, 2011
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02/04/2014

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Job description:y

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems. Perform light lifting 25lbs. Perform creation of new accounts using company provide software tools.

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Salary and incentives:1. Basic salary of Rs. 20000. 2. Free medical & residence 3. Free transport facility

Figure 1

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interpersonal.Duties 1. Also. dle. and correct or advise the client on how to resolve the issue they're having. phone calls and other electronic communications. A technical support position does require prompt responses to client support related emails. You'll also provide training and assistance to help clients learn how to use their computer hardware or software products. The primary role of a technical support person is to provide clients support by resolving their technical issues via email. phone and other electronic medium. u ƒ u easonable accommodations may be made to enable individuals functions. r feel d t lk r ear. because you'll be dealing directly with customers. technical support positions require excellent oral and written communication. Because you'll be working with a computer. you first have to learn hat your daily duties ill be. Skill requirements may vary by company depending on the hardware or software you'll be providing technical support for. x s ds t fi ger. In order to understand at a technical support job entails. € it disabilities to perform t e essential u x Work Environment : T e rk environment aracteristics descri ed ere are representative of t ose an employee encounters performing t e essential functions of t is job. It typically requires that you have experience with the hardware and software issues that you'll be resolving. organizational and presentation skills.   ‚   Skills 2. u x x u u u y u u w u sx u v u u v v regul rl required t it. use required t stand and alk. it usually requires your Internet skill set to be quite extensive. it will be your job to identify. T e noise level in t e ork environment is usually moderate. T e empl ee is asi all r s wws rs s q q s v u q s v u q ts r q ile . It may mean that you have to configure computer equipment such as Internet connections or configure soft are to connect to Internet application servers. nce you obtain a general understanding of the problem or issue the client is experiencing.

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