SHORT NOTES

Q.1) A. What are the stages of group development, explain with the help of management
model? Was all the stages applicable to your work situation? Explain with the help of an
example.

Ans: Bruce Tuckman (1965) developed a 4-stage model of group development. He labelled the
stages, Dr Suess-style:

1. Forming: The group comes together and gets to initially know one other and form as a group.

2. Storming: A chaotic vying for leadership and trialling of group processes

3. Norming: Eventually agreement is reached on how the group operates (norming)

4. Performing: The group practices its craft and becomes effective in meeting its objectives.

Tuckman added a 5th stage 10 years later:

5. Adjourning: The process of "unforming" the group, that is, letting go of the group structure
and moving on.

3 2
NORMING STORMING

4 1
PERFORMING FORMING
No all the stages were not applicable to my work situation .

The stages which are applicable are :

FORMING: I along with mr. Naresh, Mr. Vvek, Mr. Jtendra, Miss.Hina, Mr.Ali and Miss
Rupali come together in a group to organize healthy baby contest and cat walk with moms.

NORMING: Responsibilities are assigned to complete the tasks smoothly.Mr.jitendra was

assigned the task of arranging doctors and food stalls. Miss Hina and Mr.Ali were given
anchoring tasks. Tasks of coordinating parents were given to Miss Rupali and Mr.
Vivek.Mr.Naresh was given the responsibility of entertaining parents. Miss Mamta and I took
the responsibility of welcoming chief guests.

PERFORMING: We all performed our tasks sincerely and dedicatedly to make it a big success.

ADJOURNING: After completion of it successfully we all together celebrated .

B)What strategies would you adopt to improve group cohesiveness?

ANS: Strategies I would like to adopt to improve group cohesiveness are :

Assigning clear defined tasks: Tasks should be assigned according to the knowledge of
employees.

Staff meetings: Periodic staff meetings will be conducted to achieve the goals effectively.

Effective communication: communication will take place within the organization departments
to sort out the problems.

Q2) How do you react to the suggestion that one third of the middle managers of today’s
organizations should be change agents? How can that be? What background and skills
should they possess?

Ans) It is very true that one third of the middle managers of today’s organization should be
change agents.most of the managers want to bring change in the working style of the department
to which they are liable . They want to implement their own ideas along with the policies and
rules under which they have to work, through which company earn more profit than excepted
one.Let us take an example : suppose a manager of LIC of different cities are given the target of
100 policies. Among them may be one third or more can achieve more than the target set for
them.
 As regarding background and possession of skills they are experienced one, creative,
innovative and if inexperienced the society in which he sits or mingled up.

b) Is change doing different things or doing things things differently, comment?

Ans: Doing things differently is a change because in the present time, each company is doing
different things but there are few companies who are doing things differently. Let us take an
example of telecommunication companies. we all view advertisements. The Airtel is promoting
herself differently and Vodafone is promoting differently. Although both of them are doing
different things but at the same time they are doing things differently to lure the customers.

Q3)”To manage is to forecast and plan, to organize , to command, to coordinate and to

control”. Discuss.

Ans: Forecasting , planning , organizing, commanding and controlling are the functions of
management. If we want to start up a business then we first forecast that what sort of business
should be established. After that we do survey of the product by keeping in mind the already
existing companies manufacturing that product and their market strategy. By considering all
this, we lay out a plan comprising policies , rules and regulations and number of employees
required to achieve set goals.
After planning , organizing is required .Persons are ;employed according to their skills
and knowledge in the various departments in the organization. In each department there is one
head who pass out commands to subordinates in order to achieve the objective of the
organization. All the departments coordinately work together in order to avoid overlapping work
and to achieve targeted goals efficiently and effectively.
And lastly controlling, in which managers overview the subordinates whether they are
completing their tasks in the required period of time , listens to the problems of subordinates that
hinders in achieving the target and finally come up with the solution as to finish the assigned
tasks.

Q 4) “Conflicts are inevitable in organization”. Comment. You as the manager of your

department have a set style of managing conflicts or it varies according to the situation.
Justify your answer with the help of a suitable example.

Ans: It is true that conflicts are inevitable in organizations. Conflicts take place in an
organization due to communication problem,different values and beliefs, ambiguous rules, scarce
resources, task interdependence . Suppose a manager talks in rustic manner, does not motivate
his employees or communicate less with his subordinates then it will give rise to conflicts. In the
same way conflicts take place among the employees with different values and beliefs. Haphazard
system of rules create conflicts. Scarce resources and tasks inter-dependence give rise to
conflicts. But these conflicts always come up with a solution to the problem .
As a manager I was given the responsibility of organizing Jubilant Organosys Cup. In
order to make the event successful I assigned duties to the sub-ordinates .Duties were regarding
lodging, fooding, conveyance,, maintaining ground, welcome chief guest, opening ceremony,
closing ceremony, anchoring etc .

JUBILANT ORGANOSYS CUP

NAME DUTY SIGNATURE

Fooding & lodging Mr. Rakesh

Mr.Naveen

Conveyance Mr.Deepak

Ground maintenance Mr Naveen

Welcoming chief guest Mr.Vipin(president)

Opening/closing ceremony Miss Anu

Miss Ruchi

Anchoring Miss Hina

Mr.Naresh

Gifts Mr.Abhishek

Everyone was satisfied with the duties except two Mr.Naresh and Mr. Deepak who denied
takingresponsibility of ground maintenance and gift responsibility. Then I called them up and
enquired about their problem. They told me that they would not be able to do full justice to this
responsibility. After listening to their problem, I changed their duties and the tournament became
a great success. At last every member involved in organizing the jubilant cup was highly
appreciated by the president and were given unbelievable gifts.