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SAP SOLUTION MANAGER Starter Pack

SAP SOLUTION MANAGER Starter Pack

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SAP SOLUTION MANAGER STARTER PACK

INFORMATION SHEET

WHY THIS SERVICE?
The SAP Solution Manager Starter Pack is applicable when you need direct assistance with the basic configuration and use of the SAP Solution Manager. The SAP Solution Manager Starter Pack provides skilled SAP resources to work with key members of your staff to configure the SAP Solution Manager system. Key knowledge is shared and basic workshops are conducted to help broaden the use and understanding of the SAP Solution Manger functions. The SAP Solution Manager Starter Pack gets the SAP Solution Manager up and running as quickly as possible, saving you valuable time and money. For root cause analysis in distributed heterogeneous customer environments, SAP Solution Manager is required and needs to be configured. For further information regarding End-to-End Root Cause Analysis, refer to Quick Link http://service.sap.com/diagnostics.

SAP SOLUTION MANAGER STARTER PACK
THE VALUE FOR YOU
This service allows you to take advantage of the many functions in SAP Solution Manager immediately. It is applicable when you need direct assistance with the implementation of EHP1 and basic configuration and use of the SAP Solution Manager. The SAP Solution Manager Starter Pack delivers the following services: Implementation of the latest Support Packages in SAP Solution Manager Basic Configuration of SAP Solution Manager o Set up with help of new transaction SOLMAN_SETUP o Set up users with pre-defined roles and authorizations o Define and connect managed systems to SAP Solution Manager (for example, ECC, Portal, XI, BI, CRM, and so on); create Solution Landscapes; connect SAP Solution Manager to System Landscape Directory (if it exists); Test messaging from managed systems to the SAP Solution Manager o Set up remote connection to SAP o Set up Maintenance Optimizer Configuration of Collaboration o Set up Service Desk o Set up Issue management: Issues, Top Issues, Expertise on Demand (EoD) o Set up end-to-end collaboration (next generation collaboration between customer and SAP) o Set up Netviewer (SAP’s application sharing standard) Configuration of Root Cause Analysis o Installation of Wily Introscope o Installation of the diagnostics agent on the managed systems Note: A restart of managed systems based on Web AS Java and .net Application Server is required to set the diagnostics agent instrumentation live o Running the Managed System Configuration to configure the Root Cause Analysis scenario in the central SAP Solution Manager system (includes setup of BI in central SAP Solution Manager system)

report compilation and follow-up on customer action items that could not be completed.0 Setup of EarlyWatch Alert (including Java based software components) Final test of the configured functionalities in SAP Solution Manager Presentation of collaboration functionality Presentation of Root Cause Analysis functionality and its knowledge transfer concept Knowledge transfer to the administrators of SAP Solution Manager on how to run and maintain SAP Solution Manager (for example. plug-ins and add-ons to SAP Solution Manager and. the delivery team will remotely check that the installation is ready to be configured and all necessary information to carry out the configuration is available. on-site or remote delivery resources. installation pre-check. creating new systems and connecting them to SAP Solution Manager) o Note: End-user training for End-to-End Root Cause Analysis is delivered through classroom training (course name E2E100 = End-to-End Root Cause Analysis) and subsequent training on the job (expert knowledge transfer to application management and system administration) When to Use The SAP Solution Manager Starter Pack can assist you. Installation pre-check (half a day) After you confirm that you have implemented the required software versions of SAP Solution Manager. if required. migration of Diagnostics database when upgrading to SAP Solution Manager 7. backoffice resources. the exact scope of the delivery is aligned with you. as well as a preliminary time line for the next steps. also on the managed system. You will get a list of the required software versions that need to be implemented to enable you to start the configuration.Running the Managed System Configuration to connect the diagnostics agent on the managed systems to the central SAP Solution Manager system o If necessary. Preparation (half a day) You are contacted by an SAP Support Consultant to gather data about your SAP solution and discuss your expectations. Consultants work together with your system administrators to setup and test the SAP Solution 2 . Within this preparation session. if one or more of the following criteria apply to you: You want help to install and configure the SAP Solution Manager on your production landscape You want to configure the SAP Solution Manager correctly and be ready for service delivery and collaboration with SAP You want to enable SAP Support for safe remote login to your solution including Java based components You want to perform End-to-End Root Cause Analysis to isolate a problematic component in a distributed heterogeneous environment DELIVERY IN DETAIL The SAP Solution Manager Starter Pack is delivered on-site or remotely by SAP consultants or certified partners. Implementation Phase (three and a half days) The Implementation Phase has a normal duration of five days for up to three managed systems. SAP charges 5 consulting days (for complex cases up to 10 consulting days) to the customer in total for preparation.

along with understanding the value of the functionalities of SAP Solution Manager. for SAP. either the customer or SAP might have open action items to complete. SAP usually delivers this part of the Solution Manager Starter Pack with one consultant. but happen subsequent to the SAP Solution Manager Starter Pack. A typical action item on the customer side is the restart of the productive managed system. are aligned and the follow up through SAP is discussed. will be scheduled by SAP. The technical connectivity. admin users and passwords) are available to carry out the configuration. an SAP consultant will complete and test the configuration of SAP Solution Manager remotely. down to network level. working remotely on the system. Your key staff members work with the SAP experts to learn the main elements of the installation process. end-to-end collaboration. Training is facilitated more efficiently if they take place in a separate classroom environment Project Team The involvement of the customer’s key staff members during the Implementation Phase is critical for the success of the engagement. Front ends to SAP Solution Manager must be equipped with Internet Explorer and the latest applicable SAP GUI Release A remote connection (SAPGUI. The knowledge gained during the customizing and testing phases is also reinforced on the final day of training.Manager (basic configuration. In this case. the open action items for the customer and. if they exist. PREREQUISITES The prerequisites for the SAP Solution Manager Starter Pack are grouped as follows: The SAP Solution Manager 7. Note: End-user training for End-to-End Root Cause Analysis is delivered through classroom training (course name E2E100 = End-to-End Root Cause Analysis core competence) and subsequent training on the job (expert knowledge transfer to application management and system administration). Each meeting has an approximate duration of one to two hours. In the wrap-up meeting. Http connect) to SAP exists Internet access and telephone is available from the project room A project room is available that would serve as the hub for the technical implementation activities.0 must be installed on a dual stack (Web AS ABAP and Web AS Java). The SAP Solution Manager system and all relevant managed systems in your system landscape must be prepared according to note 1010428. The beginning and the end of the service is designated by a joint meeting of everyone involved: the kick-off meeting and wrap-up meeting. an additional consultant. end-to-end root cause analysis). and as a meeting point for all members. not be possible during the service delivery. which might (even if thoroughly planned). after the restart has happened. both on Unicode. Follow up After the Implementation Phase. Both delivery resources have access to the global SAP back-office. Both are NOT part of the Solution Manager Starter Pack. between SAP Solution Manager and the managed systems must be ensured (this includes that the required ports on SAP Solution Manager and the managed systems are opened by the customer network group) All information required for the configuration (such as. 3 . To make the delivery as efficient as possible.

com/solutionmanager SAP Solution Manager Services Starter Pack. document. For more information. A convenient delivery date will be scheduled with you.com/servicecatalog. Application Management team. refer to the sample agenda. alerting and notification before business continuity is affected) Service Level Reporting (create customer tailored IT reports using BI web reporting in case the standard EarlyWatch Alert is not considered fully appropriate to measure the specific customer service level agreement). Application Management team. Administrator of SAP Solution Manager Project Team. but requires the configuration activities in the Solution Manager Starter Pack. ACTIVITIES Kick-off meeting AUDIENCE Project lead Technical team leaders and technical team members people involved in this project Project Team DURATION 1 hour Configure and Test SAP Solution Manager (Collaboration.Sample Agenda For more information on the SAP Solution Manager Starter Pack. 4 . Root Cause Analysis) Presentation of Collaboration 25 hours Project Team. You can order the SAP Solution Manager Starter Pack in the SAP Service Marketplace at http://service. refer to the SAP Service Marketplace at http://service.sap. Administrator of SAP Solution Manager Project Team 2 hours Presentation of Root Cause Analysis Customer Training for Administrator of SAP Solution Manager Wrap-Up Session 3 hours 2 hours 2 hours Delivery is only considered to be completed if: The productive managed systems in scope are connected Collaboration is tested against the SAP Global Backbone End-to-end root cause analysis was tested successfully for these productive managed systems The Solution Manager Starter Pack establishes the configuration and data foundation for additional scenarios of SAP Solution Manager that the customer would like to adopt: System Monitoring and Business Process Monitoring (proactive monitoring.sap. approve and test changes) The configuration of these scenarios is not included. Change Control Management (deployment of changes) and Change Request Management (workflow to request. Administrator of SAP Solution Manager Project Team.

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