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A+ Part 2

A+ Part 2

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CompTIA 220-702

220-702 Practical Application

Practice Test
Version 7.0

CompTIA 220-702: Practice Exam QUESTION NO: 1 A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem? A. Clear the web browser history. B. Run an anti-spyware tool. C. Defrag the user's hard drive. D. Run the CHKDSK utility. Answer: B

QUESTION NO: 2 Which of the following protocols would a technician use to run commands on a remote computer? A. NETBIOS B. FTP C. SMTP D. TELNET Answer: D

Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators Answer: D

QUESTION NO: 4 A customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct? A. From the command line run XCOPY *.* C: /M "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-702: Practice Exam B. From the command line run FORMAT C: /FS:NTFS C. From the command line run XCOPY *.* C: /-Y D. From the command line run CONVERT C: /FS:NTFS Answer: D

QUESTION NO: 5 An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem? A. Clean theprintheads. B. Replace the toner. C. Calibrate the device. D. Replace the drum. Answer: C

Answer: B

QUESTION NO: 7 An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and used NTFS permissions on the folders to keep them protected. No one has the passwords but the data must be accessed immediately. Which of the following would be the BEST method for the technician to access this data? A. Log in as administrator and copy the files to the assistant's manager profile on the computer. B. Log in as administrator and assign ownership of the files to the assistant's manager. "Pass Any Exam. Any Time." - www.actualtests.com 3

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A. Replace all of the laptop's memory. B. Reseat the laptop memory. C. Perform a Windows Update. D. Replace the motherboard.

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A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

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QUESTION NO: 6

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E. encryption type. SSID. Verify the system has enough hard drive space. encryption key B. A. 100MBps C. SSID. SSID. encryption key C.F QUESTION NO: 9 A technician is setting up a secure SOHO network. D. D.actualtests. Any Time. Log in as administrator and rename the assistant's profile to the manager's profile on the computer. They state that the speakers worked previously. Speakers are on and the mute is off. 1000MBps "Pass Any Exam. WEP 128.co m . encryption key. Log in as administrator and assign share rights of the files to the assistant's manager. Ensure the speakers are on the Windows HCL. E. F. 50MBps B. C. SSID. Speakers are in regulatory compliance. 200MBps D. Answer: B. The audio driver is installed correctly. wireless access point. Speakers are plugged into the correct jack. a channel D. Which of the following items needs to be setup on the network? A. a channel Answer: C QUESTION NO: 10 Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled? A. B. Which of the following should the technician check? (Select THREE)." . encryption type. encryption type.com 4 Ac tua lTe sts . MAC security.CompTIA 220-702: Practice Exam C. Answer: B QUESTION NO: 8 A customer reports that their sound is not working. MAC security.www.

The system will not boot up.www. B. 21 C. which of the following pin numbers is used to communicate the drive that is selected as master? .co m Answer: D 5 . The technician determines that the print queue has stalled and the print spooler service has stopped. D. The MBR is not reading the volume boot record (VBR). 39 lTe sts When using a cable select configuration for multiple ATA hard drives. B. QUESTION NO: 12 Answer: C QUESTION NO: 13 A technician's system is displaying the error message 'Missing operating system'. Any Time.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 11 A user is having trouble printing. 28 D. The volume boot record (VBR) is missing 55Ah. Start>Control Panel>Printers and Faxes>right click the name of the affected printer>Restart Spooler. C. A.com Ac tua A.B "Pass Any Exam. Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start. Which of the following is the MOST likely cause of the error? (Select TWO). 20 B. D." . A failed integrated controller on the hard disk drive. The CMOS battery is not functional. Which of the following can be used to restart the print spooler? A.actualtests. Start>All Programs>Printing>Restart Spooler. Answer: A. C. Drive parameters in the BIOS are not set to auto. E. Restart the computer.

C. Check the DNS server. Wireless access points need to be added. Any Time. Answer: A QUESTION NO: 15 A technician is troubleshooting software that was supposed to startup when the PC powered on. The software failed to start." . Which of the following should the technician use to investigate the issue? A. The TKIP option needs to be enabled. Security D.CompTIA 220-702: Practice Exam QUESTION NO: 14 A technician is replacing a wireless router on an existing small office home office (SOHO) network. System C. The WEP key needs to be changed.actualtests. Which of the following is the NEXT step in solving the issue? A.www. D. The administrative password needs to be changed. The SSID. Answer: A QUESTION NO: 17 A customer cannot print certain PDF documents on their laser printer.co m . B. D. WPA and DHCP information has been correctly added. C. Ensure the website is not blocked. The print job in is a multipage large PDF with multiple colors. B.com 6 Ac tua lTe sts . Sessions B. Check the DHCP server. Which of the following is the MOST likely solution? "Pass Any Exam. Verify the correct IP address. Application Answer: D QUESTION NO: 16 A user reports that email is working but they are unable to access the Internet. Which of the following must also be addressed? A.

Hard drive failure Answer: A QUESTION NO: 19 Answer: A QUESTION NO: 20 Which of the following groups should staff accounts be placed in. if the staff is required to perform most but not all maintenance tasks on a Windows PC? A.co m 7 . Add additional memory to the laser printer. Change the driver from PCL to Post Script. and the computer does not boot.CompTIA 220-702: Practice Exam A.www. Answer: C QUESTION NO: 18 During POST a beep can be heard. C. User C. Extension magnet tua lTe A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a crossover. Any Time. Add additional memory to the computer. Update the printer firmware to handle larger jobs. D. Floppy drive failure D. Power Users B." . Which of the following BEST describes the problem? A. Loopback cable C. Cable tester B. Multimeter D. Administrator D.com Ac A. RAM failure B. B.actualtests. Power supply failure C. Guest "Pass Any Exam. Which of the following is the BEST to use to determine the cord type? sts .

SFC B. the system does not recognize the new memory even though it is listed as being compatible on the manufacturer's "Pass Any Exam. FDISK sts . Hard drive Answer: C QUESTION NO: 24 A computer just had a memory upgrade installed on the machine. Upon boot. BIOS settings C. Any Time.com 8 Ac tua lTe A. Motherboard D. Which of the following should the technician check NEXT? A. COPY Answer: A QUESTION NO: 22 Answer: A QUESTION NO: 23 A technician is repairing a computer that will not boot up after replacing the power supply.actualtests. TELNET C. RECOVER C. REPLACE D. Memory B. FORMAT D.co An error reports that some of the Windows system files are missing or corrupt.www." . SFC B. Which of the following is the BEST tool to use to resolve this problem? m .CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 21 Which of the following commands will examine and restore protected system files? A.

co m 9 . Set the jumpers on both hard drives to C/S. Answer: C QUESTION NO: 26 Which of the following commands would be used to display hidden files? A.www. Which of the following should a technician recommend to solve this problem? A. BIOS update D. Which of the following is MOST likely needed to resolve the issue? A. Set the jumpers on both hard drives to master. dir /d C. B. dir /s Answer: C QUESTION NO: 27 A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume. B. Which of the following should the technician do FIRST to resolve this issue? A. D.CompTIA 220-702: Practice Exam website. Install the latest firmware and drivers. "Pass Any Exam. Purchase a PCMCIA adapter card for insured compatibility with all SD formats. The technician verifies on the manufacturer's website that the SDHC cards are compatible with the laptop card reader. Format the new card in FAT32. dir /a D. OS update B. Any Time. dir /? B. Use a memory stick DUO instead as it is a compatible format." . C.actualtests. Adjust jumper settings C. New CMOS battery Answer: C QUESTION NO: 25 A technician discovers that a newly purchased SDHC card will not function properly in a laptop's card reader slot.com Ac tua lTe sts . the older SD cards work without any issue.

chkdsk B. Public Switched Telephone Network (PSTN).com Ac tua lTe sts . B. D. format C.co m 10 . Answer: C QUESTION NO: 30 Which of the following command line utilities can be used to check for open ports? A. netstat Answer: D QUESTION NO: 31 "Pass Any Exam. D.CompTIA 220-702: Practice Exam C. Any Time. verify Answer: A QUESTION NO: 29 An alternative to plain old telephone service (POTS) would be: A. Answer: B QUESTION NO: 28 If a drive's file system becomes corrupt.25. nslookup D. ipconfig C.actualtests.www. Asynchronous transfer mode (ATM). X. nbtstat B. fdisk D. Set the jumpers on both hard drives to secondary. Remove the jumpers from both hard drives. VoIP. which of the following commands would the technician use to repair the file system? A." . C.

Socket 754 C. The user's computer is running out of memory. PORTQUERY "Pass Any Exam. Socket 775 D. Socket 462 B. There is a network connectivity problem. C. D. 9 Answer: B QUESTION NO: 32 Which of the following supports the Athlon 64? A. tua A customer reports intermittent problems accessing remote files. Any Time. The workstation's hard drive is nearly full.CompTIA 220-702: Practice Exam Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A.www. Socket 940 Answer: B Answer: C QUESTION NO: 34 A technician needs to determine the media access control (MAC) address of a network adapter. There is low virtual memory on the customer's computer.actualtests. 7 C. 8 D. NETSTAT C. NETCAP B. B. Which of the following would be the MOST likely cause? lTe QUESTION NO: 33 sts . Which of the following utilities would a technician use? A. 6 B.com Ac A." .co m 11 .

Any Time. IPCONFIG /ALL Answer: D QUESTION NO: 35 When troubleshooting an 802.4 GHz cordless phone B." . /f B.actualtests. /r C.CompTIA 220-702: Practice Exam D. 2. CHKDSK D. SCANDISK Answer: A QUESTION NO: 37 When a technician runs check disk. /x Answer: B QUESTION NO: 38 "Pass Any Exam. 900 MHz cordless phone C. Which of the following can interfere with the network? A. /v D. which of the following switch parameters should be used to detect and fix all sectors on the hard drive? A. Disk Defragmenter B. Disk Cleanup C.com Ac tua lTe sts .www.11g network. Bluetooth printer Answer: A Which of the following utilities is used to speed up file access? A. Bluetooth headset D.co QUESTION NO: 36 m 12 .

Reseat the RAM. D. Start > Run > VERIFIER.CompTIA 220-702: Practice Exam After installing a DOS based software package. a user reports that they are now having problems with other software programs installed on their Windows XP computer. When the power button on the computer is pressed. it reports that a SMART error has occurred. Start > Run > WUPDMGR. Start > Run > WINVER. B. Reconnect front panel connectors. Which of the following components should the technician test FIRST? "Pass Any Exam. Which of the following should the technician ask the user to run FIRST? A.www. Which of the following hardware components is MOST likely causing the issue? tua lTe sts . Video card Answer: C QUESTION NO: 41 When a laptop is turned on. Answer: C QUESTION NO: 40 A. LCD cutoff switch D.EXE /SCANNOW B. Which of the following steps should the technician take FIRST? A.EXE /QUERY D. Any Time. C.actualtests. Hard drive B.com 13 Ac A laptop is going into standby mode unexpectedly. Start > Run > SFC. but nothing is displayed on the monitor.EXE Answer: A QUESTION NO: 39 A technician has finished reassembling a computer. the computer beeps many times." . Change the jumper settings on the hard drive.co m . Swap the monitor with a known good monitor. The technician does not observe any hard drive activity.EXE C. IDE controller C.

Which of the following is the BEST device to install between these networks? A. A bridge D. Video card C.CompTIA 220-702: Practice Exam A.www. Floppy drive Answer: C QUESTION NO: 42 A technician needs to interconnect two networks with different network protocols. A gateway C. The patch cable is plugged in correctly to both the NIC and the wall jack. Hard drive D. Motherboard B. The patch cable and the NIC do not appear to be functioning in the new office but were working before the move. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file. Answer: C QUESTION NO: 44 A user has just moved a PC from one office to another. Set the operating system to leave the paging file on the original drive and let the system manage the size of the paging file. C. A router B. D. A switch Answer: C QUESTION NO: 43 A.com 14 Ac tua lTe Which of the following would BEST describe how to increase the performance of a system after adding a larger second physical hard drive? sts . Which of the following actions should the technician take FIRST? "Pass Any Exam. Any Time." . B. Set the operating system to leave the paging file on the original drive and increase the size of the paging file.co m . Set the operating system to move the paging file to the second drive and reduce the size of the paging file.actualtests.

Restart the print spooler service. B. Print a test page from the printer properties. Verify that the port on the switch is enabled.www. B." . Restart the print job in the print queue. Which of the following should a technician recommend? sts QUESTION NO: 46 . B. Answer: B QUESTION NO: 45 Which of the following network protocols is non-routable? A. TCP/IP B. D. C. Which of the following is the MOST likely cause of the problem? A.actualtests. C.co m . "Pass Any Exam. Update the network card driver. The printer is not connected locally to the user. but the user reports an error while running the setup program.com 15 Ac A. Verify that the network card is compatible with the operating system. The user is using a PostScript driver. IPX Answer: C Answer: D QUESTION NO: 47 A technician is assisting a user with the installation of a new print driver. The print job seems to process correctly at the workstation but never comes out of the printer. Run the Add Printer Wizard. The setup executable is corrupt. Any Time. C. Insufficient permissions are applied to the user. NetBEUI D.CompTIA 220-702: Practice Exam A. D. Replace the network cable with a crossover cable. FTP C. D. tua lTe A user needs assistance in troubleshooting a printing problem.

Too many startup applications are running. The incorrect video drivers are installed on the computer. E. D. Any Time. The wireless router is experiencing interference from devices in the home. C.actualtests. A. The wireless router is not properly connected to the modem and the cabling setup needs attention. B. C. D. The wireless router was configured with an improper SSID and needs to have the settings adjusted. Which of the following are the MOST likely causes? (Select TWO). REGEDIT C. The wireless router may have internal damage and needs to be replaced. The wireless cards are faulty and need to be replaced.www. EDIT D. all the wireless computers in the home frequently disconnect.co m 16 .D QUESTION NO: 49 Which of the following commands will allow the technician to edit the registry in Windows XP? A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 48 A customer states that after installing a new wireless router. The power supply is providing insufficient wattage. REGSVR32 B." . BIOS on the system boardneeds to be updated. Which of the following could be causing the issue? A.com Ac tua lTe sts . B. Answer: D "Pass Any Exam. CMD Answer: B QUESTION NO: 50 A Windows workstation is taking an excessive amount of time to load the desktop after login. Answer: C.

DHCP was disabled. B. Which of the following is the MOST likely cause? A. Which of the following is the NEXT command the technician should execute? "Pass Any Exam. Answer: C QUESTION NO: 53 A client moved their desktop computer to the other side of the desk and now the client can no longer get onto the Internet. The NIC's drivers need to be reinstalled. Which of the following is the MOST likely cause? A.www. C. C. The technician executes ipconfig at the command line and notices the IP address is 169.com Ac tua lTe sts . nbtstat -r C.CompTIA 220-702: Practice Exam QUESTION NO: 51 Which of the following commands will show the remote machine's IP address and NETBIOS name supplied by the LMHOSTS file? A. The NIC became unseated." . All other users can scan photos without issues. nbtstat -RR B. Answer: B QUESTION NO: 54 A client cannot connect to the Internet. The TWAIN driver is not set up on the PC.102. nbtstat -s QUESTION NO: 52 A network multi-function copier has been installed on a workgroup. nothing appears.254.64. D. B. When a user scans a photo from their PC. Any Time.actualtests. The CAT5 cable is too long. nbtstat -c D. The PC needs an updated host file. D. The scanner is on another network. The scanner does not have the user's subnet mask.co m 17 .

Which of the following is the BEST recommendation that the technician can make? A. Which of the following commands should the technician have the customer do next? A. Answer: A QUESTION NO: 56 Which of the following would be the BEST tool to use when diagnosing problems with a motherboard? A. Any Time. IPCONFIG /FLUSHDNS "Pass Any Exam.co m . Restart the print spooler service. ipconfig /all D." . Multimeter C.CompTIA 220-702: Practice Exam A. ipconfig /release B. B. Tone generator Answer: A QUESTION NO: 57 A customer has lost Internet connectivity. Reinstall the printer's drivers. Loopback plug D.com 18 Ac tua lTe sts . IPCONFIG /RELEASE B. The printer's queue shows the job ready to print. Delete the print job and resubmit it. The client successfully prints a test page directly from the printer.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back.www. POST card B.actualtests. C. D. Verify the correct paper is being used. The technician has the customer ping a web address and gets the response 'cannot find host. ipconfig /flushdns Answer: A QUESTION NO: 55 A client can no longer print from their computer to the default printer. ipconfig /renew C.

" .actualtests. IPCONFIG D. NETSTAT QUESTION NO: 59 Answer: C QUESTION NO: 60 When using the format command. NSLOOKUP sts Which of the following utilities can a technician use to display NetBIOS over TCP/IP information? . IFCONFIG Answer: B QUESTION NO: 58 Which of the following utilities can a technician use to display TCP/IP and port status? A. NBTSTAT D. /c C. which of the following switches would a technician use to have a hard drive formatted in NTFS? A. NBTSTAT C. NETSTAT B. /fs B. /q Answer: A QUESTION NO: 61 "Pass Any Exam.CompTIA 220-702: Practice Exam C. TRACERT B. /v D.co m Answer: D 19 .www. IPCONFIG D. Any Time.com Ac tua lTe A. TRACERT C.

Extended "Pass Any Exam. Any Time. 80 C.com Ac tua A user copied files from a CD and now the files can only be opened as read-only.co m 20 . 25 C. Which of the following default ports needs to be opened for FTP to work properly? A." . 110 D. 21 B. Which of the following utilities can be used to allow the user the ability to edit the files? lTe sts . EDIT B. ATTRIB D. 21 B. 80 D. In order to install Windows XP in a separate partition. Which of the following port numbers should be configured for SMTP? A. CHMOD C. CONVERT Answer: C QUESTION NO: 64 A computer contains an 80GB hard drive with a 20GB partition with Windows 2000 installed on it. which of the following partition types should be created? A. 443 Answer: A QUESTION NO: 62 A user is not able to send email from home using their business email address.www.actualtests. 110 Answer: B QUESTION NO: 63 A.CompTIA 220-702: Practice Exam A user is not able to receive files off the FTP server.

Hold down the left Shift key during start up. NTFS Answer: A QUESTION NO: 65 A user reports that every time they start up their computer it stops with a blue screen error. tua lTe A user reports that when they started their computer up it gave them the message "Non system disk or operating system is missing. Secondary C. Which of the following methods will give an alternate method of trying to start up a Windows computer? A. Any Time. C. The CD-ROM does not contain a system disk. B. Press the F8 key during start up.com 21 Ac A.www. "Pass Any Exam. Use the import function from the File menu.EXE. The computer needs the system recovery CD. Use the display binary data function in the View menu. Navigate through the registry sub-trees. Use the find function in the Edit menu." and to press enter to continue. Answer: D Answer: B QUESTION NO: 67 A support technician is trying to locate a particular registry key using REGEDIT." .actualtests. Which of the following is the BEST method of doing this? A. Logical D. Press the F4 key during start up. D. D. The user stated that the computer worked fine last night when they shut it down. Press the F2 key during start up. on a Windows 2000 PC.co m . C. B. D. The user left a diskette in the floppy drive. B. C. Which of the following is the MOST likely cause of the error? sts QUESTION NO: 66 .CompTIA 220-702: Practice Exam B. The system BIOS has failed.

NSLOOKUP D. PING -T Answer: B QUESTION NO: 69 Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine? A.www. IPCONFIG /ALL C. MSINFO C. Any Time.com 22 Ac QUESTION NO: 70 tua lTe sts . DIR /S B. COPY C. DIR D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 68 Which of the following command line tools can be used to display the default gateway. XCOPY B. TRACERT B." . IP address.actualtests. and DNS servers currently being used by a host? A. EDIT Answer: A Which of the following commands will display the available switches of a command line utility? A. ATTRIB -H D. HELP Answer: D QUESTION NO: 71 Which of the following command line utilities would a technician use to set the read-only attribute of a file? "Pass Any Exam.co m .

ATTRIB +R /D B. /x D.com Ac tua A. Any Time. /c B. DIR D.actualtests. ATTRIB -R D. RD B. Computer Management B. CD C. ATTRIB -R /D C. MD Answer: D Answer: B QUESTION NO: 74 In which of the following would a technician locate local users and computers? A. Active Directory Users and Computers C. Device Manager Answer: A "Pass Any Exam. Services and Applications D." . /v lTe Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk the FASTEST? sts QUESTION NO: 73 .www. /q C. ATTRIB +R Answer: D QUESTION NO: 72 Which of the following command line utilities allows a technician to create a new directory? A.co m 23 .CompTIA 220-702: Practice Exam A.

Anti-static wrist strap Answer: C QUESTION NO: 77 Which of the following command line utilities would a technician use to delete a folder? A. Task Manager "Pass Any Exam. CD D. Multimeter B. Extension magnet D.CompTIA 220-702: Practice Exam QUESTION NO: 75 Which of the following would a technician use to troubleshoot a parallel port problem? A. Loopback plug C. System File Checker C. Device Manager C. MSCONFIG D. MD Answer: A QUESTION NO: 78 Which of the following utilities would a technician use to prevent a service from starting during system startup? A. Voltage regulator Answer: B QUESTION NO: 76 Which of the following would be used to test the electrical output of a power supply? A. Any Time. Loopback plug B.www. Multimeter D. Event Viewer B.com 24 Ac tua lTe sts ." . RD B.actualtests. EDIT C.co m .

/i D. CHKDSK Answer: C Which of the following command line parameters can be used with defrag to determine if defragmentation is required? A.com Ac QUESTION NO: 81 tua lTe sts ." . locates bad sectors and recovers readable information? A. -? B.www. NTBACKUP C. /f C. which of the following parameters locks the volume.actualtests. FORMAT B.co m 25 . Any Time.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 79 When using CHKDSK. /x Answer: A QUESTION NO: 80 Which of the following system tools rearranges files and puts them back into contiguous space thereby reducing read write times to the hard drive? A. -f Answer: B QUESTION NO: 82 "Pass Any Exam. DEFRAG D. -a C. /r B. -v D.

Answer: B QUESTION NO: 83 A technician receives a work order that a user's computer will not boot into Windows. and attempt to repair the issue from inside Windows. and video editing. The software the user is running is incompatible for the video card. A customer reports that a PC's video card has recently been upgraded and the computer reboots randomly. while running a CHKDSK command? A. chkdsk /i C.ini file to the Windows directory from another computer. The graphic driver for the card is corrupt.CompTIA 220-702: Practice Exam Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries.co m 26 . Use the FIXMBR command in the Recovery Console. Which of the following is the FIRST troubleshooting step the technician should perform? A. Answer: C "Pass Any Exam." . B. F. D. chkdsk /f D.www. The video card requires additional power. playing a video game. Format the disk and reinstall Windows. Copy the boot. chkdsk /r B. Boot into safe mode. Which of the following is the MOST likely source of this issue? A. chkdsk /v E.com Ac QUESTION NO: 84 tua Answer: C lTe sts . C. H. G. C. B. The card is not compatible with the hardware of the machine. D. The last few restarts have happened during movie playback. Any Time. The user reports they are seeing the error message: "NTLDR is missing".actualtests.

CompTIA 220-702: Practice Exam QUESTION NO: 85 An integrated network card is not functioning. The technician notices the device does not appear under Device Manager. Which of the following is the FIRST step the technician should take? A. Have the Hardware Wizard scan for recently added devices. B. Restart the Network Location Awareness Service. C. Install a NIC into the PCI slot to see if the PCI slot is functioning. D. Ensure that the integrated NIC is activated under the BIOS configuration. Answer: D

QUESTION NO: 86

Answer: B

QUESTION NO: 87

Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers. Answer: B

QUESTION NO: 88 Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe "Pass Any Exam. Any Time." - www.actualtests.com 27

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A. Use the FTP protocol to place a new directory onto the machine. B. Run the MKDIR command from the command prompt. C. In Control Panel, select folder options, then new. D. Run the CD command from the command prompt.

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Which of the following will create a new directory in Windows XP?

CompTIA 220-702: Practice Exam Answer: A

QUESTION NO: 89 A customer moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted.

QUESTION NO: 90

Answer: A

QUESTION NO: 91

A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further? A. Replacement of the keyboard B. Replacement of the rubber bumpers C. Replacement of the LCD hinges D. Replacement of the LCD panel Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Installheatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install aheatsink on the chipset driver.

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A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?

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Answer: A,C

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CompTIA 220-702: Practice Exam QUESTION NO: 92 A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence? A. The sound card is defective and needs to be replaced. B. The sound card's LED is indicating that card is about to fail. C. The sound card needs to be reset to default settings. D. The sound card's optical plug is not connected. Answer: D

QUESTION NO: 93 A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working. Answer: D,E

QUESTION NO: 94

A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting? A. Ensure that the OS is installed properly. B. Ensure the computer has the proper cooling. C. Ensure that the mouse and keyboard are properly connected. D. Ensure RAM is correctly seated. Answer: D

QUESTION NO: 95

"Pass Any Exam. Any Time." - www.actualtests.com

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255.0. 127.0.1 C.com Ac tua lTe sts ." .0. "Pass Any Exam.co m 30 . D. which works successfully. 10.255.1 D. The technician has the customer connect another workstation with the same cable and network port.254.CompTIA 220-702: Practice Exam A customer reports that a workstation no longer connects to the network.255. Compress the hard drive files. Replace the NIC. BTX B.1 Answer: B QUESTION NO: 98 After running Disk Cleanup the system is still running slow. Replace the motherboard. Which of the following steps should a technician perform NEXT? A.1 B. Any Time. Run the loop back command. which of the following motherboards should the technician install? A.0. B.www.actualtests. Run Windows update. ATX C. Which of the following actions should the technician have the customer take FIRST? A. Answer: D QUESTION NO: 96 In order to use the 5-pin DIN keyboard without a converter. C. 169. AT Answer: D QUESTION NO: 97 Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC? A. NLX D.0.

Any Time. Which of the following has malfunctioned? sts QUESTION NO: 100 . The processor is faulty. Which of the following is MOST likely the issue? A. D. The power supply is faulty. Answer: B Answer: B QUESTION NO: 101 A computer has received a custom update from the Windows Update website. Keyboard B.com 31 Ac A. Video card D. Install drivers from the manufacturer's website. Check for file corruption. Install a new wireless network card. C. The computer is emitting an ongoing series of beeps. C.co m . Memory C. D.CompTIA 220-702: Practice Exam B. CPU tua lTe A technician is troubleshooting an issue on a desktop PC and has reduced the system to its essential components but cannot get the system to boot." . Perform the system restore process from the recovery partition. B. Check for file fragmentation. The file system is fragmented. Which of the following is the BEST step to take to resolve this issue? A. Replace the IDE cable. B. and now the wireless network card will not connect.actualtests. Answer: D QUESTION NO: 99 A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity.www. C. "Pass Any Exam. The modem drivers are corrupt.

The inverter is malfunctioning.co m 32 .CompTIA 220-702: Practice Exam D. Which of the following is the BEST method for correcting this driver problem? sts . Use driver rollback C. Rerun Windows update to see if a security patch was not updated. There were no warning signs or malfunctions before the failure". The video adapter driver is corrupted. Device Manager D. The VGA driver is being used. The laptop battery is not fully charged. Where could the technician check to see if the wireless adapter is being recognized by the computer? A.com Ac tua A. D. System Configuration Utility C. Event Manager Answer: C QUESTION NO: 103 Answer: B QUESTION NO: 104 A laptop exhibits no visible video. Internet Options B. B. wireless no longer worked. Any Time. Reseat the hardware D. "Pass Any Exam. the technician notices that the computer is acting erratically and suspects that the update is the cause. Use Last Known Good Configuration B. Upon inspection. it is discovered that very faint image can be seen only from an angle to the screen." . Answer: A QUESTION NO: 102 A laptop ticket description reads "When the computer was turned on.www. Uninstall and reinstall the same updated driver lTe After installing an updated driver in Windows XP and rebooting the PC.actualtests. Which of the following BEST describes the problem with the laptop? A. C.

D. The application is not compatible with the printer. B. Which of the following is the MOST likely cause of the problem? . resulting in the OS receiving improper data signals for the wireless signal. C. The printer does not support postscript.www. The printer is not in graphics mode. The user installed the card upside-down. Any Time. Which of the following is the MOST probable cause? A. Which of the following can be done to improve performance? A. but the internal antenna connectors were not connected. Reinstall the operating system. C. A new toner cartridge was installed incorrectly. Convert the file system from NTFS to FAT32. B. The card is installed properly. but has difficulty getting a strong signal on any nearby wireless network. Answer: B QUESTION NO: 106 Answer: B QUESTION NO: 107 A laptop has recently had a mini-PCI wireless card installed. Answer: B "Pass Any Exam.actualtests. C." . sts A customer states that their laser printer printouts are appearing with random characters. The card is installed properly. Run Disk Defragmenter. The card installed is not compatible with the laptop and should be removed. A new print driver has been installed to optimize graphic output. Reboot the PC and run in Safe Mode.co m 33 . D.com Ac tua lTe A. but the wireless card is disabled in the BIOS menu of the laptop. D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 105 A user states their computer has noticeably slow performance. The PC is used to transfer data on a regular basis. B.

D.0 when tested on the technician's PC. Which of the following parts should be replaced FIRST? A. The LCD panel D. Replace USB 1.www.0 firmware update on the motherboard. Any Time. Install an external USB 2.1 speed without an external USB hub. Print Processor on Advanced tab .0 hub. Ohm meter "Pass Any Exam. Printing Preferences on General tab B. The devices run at USB 2. Install a USB 2.1 extension cables with USB 2. The video adapter Answer: B QUESTION NO: 109 A. The LCD inverter C. B.0 devices are running at USB 1.actualtests. The display harness B.0 extension cables. Install an IEEE 1394 compliant expansion card. Printing Defaults on Advanced tab D.CompTIA 220-702: Practice Exam QUESTION NO: 108 A laptop is received for repair indicating that the screen is very dim. Which of the following will MOST likely provide USB 2. The technician has confirmed that it is a hardware issue.0 functionality? tua QUESTION NO: 110 lTe Answer: C sts A." . Configure Port on Ports tab C. C.com 34 Ac A user reports that their system is giving a message stating that their USB 2.co m Which of the following buttons in the printer properties window should be used to implement printer driver changes? . Answer: C QUESTION NO: 111 Which of the following is the BEST tool to troubleshoot a DB-9 port? A.

Remove the main battery. Use a USB flash drive to increase the installed memory. the technician finds that the RAM has started to report errors that were not present before. Change the virtual memory settings to increase the RAM size. Which of the following steps should the technician take FIRST? A. C. Any Time. Which of the following should the technician do to upgrade the memory? sts . Remove the RTC battery. C. Anti-static wrist strap C. "Pass Any Exam.com 35 Ac A. D. Which of the following tools would have prevented damage to the RAM during the repair? A. UPS D.www. Anti-static wrist strap Answer: D QUESTION NO: 113 Answer: B QUESTION NO: 114 A technician is upgrading memory on a laptop. the laptop has two 256MB SODIMMs installed and the laptop only has two SODIMM slots on the motherboard. Remove the memory heat sink. Loopback plug Answer: D QUESTION NO: 112 After rushing through a repair of a computer with a failed CPU. Oscilloscope D. B. Remove the hard drive." . Currently. D. Install an additional SODIMM slot using the pads on the motherboard. tua lTe A laptop running Windows XP needs the RAM upgraded to 1GB. Screw driver C. Replace the two 256MB SODIMMs with two 512MB SODIMMs.CompTIA 220-702: Practice Exam B.actualtests. B.co m . Surge suppressor B.

The user is not using the correct Ethernet cable. D. C." . Windows XP does not support VPN features. Replace the USB controller. B. Any Time. sts A technician has installed an 802. Which of the following will correct this problem? . the technician finds that the keyboard still is not functioning. Update the NIC firmware. Check the PS/2 connector. Check all connections. After the keyboard was replaced with a known good one. Change the IRQ. Replace the motherboard. C. D. now it will not allow the user to remote desktop or browse the Internet. C. The ticket explained that the Internet was working until the VPN connection was established. Change the DIP switches. Answer: B QUESTION NO: 116 Answer: A QUESTION NO: 117 A laptop has a non-functioning keyboard. B.co m 36 . Which of the following steps should the technician take NEXT? A. B.com Ac tua lTe A. Windows XP firewall is turned on and not configured correctly.actualtests.www. Which of the following would cause these network issues? A. D. Answer: B "Pass Any Exam.11n adapter card on a PC and noticed that the adapter is not performing at the expected speed.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 115 A technician receives a ticket about VPN issues on a Windows XP PC. Windows XP firewall is corrupt and not working correctly. Update the WEP keys.

actualtests.com Ac tua lTe A. Check the link light on the back of the network card." . The user is able to connect to websites and network shares.CompTIA 220-702: Practice Exam QUESTION NO: 118 A Windows XP SP2 user is unable to connect to any Remote Desktop connections. D. MSCONFIG C. MAC address B.www. Which of the following has MOST likely changed to create this problem? m QUESTION NO: 119 37 . All other users on the network are able to connect to Remote Desktop connections. DNS server name D. services. Printer description sts . Install the latest updates to the network card drivers. C. Which of following is the BEST step for the technician to take when troubleshooting the problem? "Pass Any Exam. gpedit msc B. IP address C. Verify that the DNS Client service is running in the Services snap-in. Any Time. Which of the following steps should the technician take FIRST? A.msc D. Answer: A Answer: B QUESTION NO: 120 Which of the following commands would launch the Windows utility that stops the print spooler? A. B. Verify that the proper exception is checked in Windows Firewall. fsutil Answer: C QUESTION NO: 121 A technician has a laptop that will not power on.co Multiple users reported that they are no longer able to print to a network printer.

Set the archive bit on all of the user's files. Data Sources (ODBC) C. Turn on Disk Compression on the drive.actualtests. Remove the battery and boot only with the adapter. Services B. C. Add or Remove Programs D. Check the output voltages of the adapter with a CAT5 cable tester. Services B.co m 38 . Check the output voltages with a POST card. Answer: C QUESTION NO: 122 An uninstalled program is still attempting to load when Windows starts. Answer: A "Pass Any Exam.com Ac tua A. B. Any Time. Which of the following options can the technician suggest to stop this unwanted program from loading? A. B. Add or Remove Programs C. Run the Disk Defragmenter on the drive." . Delete all of the user's files except the most recent.CompTIA 220-702: Practice Exam A.www. Which of the following is the FIRST action the technician should take to optimize space on the drive? A. D. Replace the power adapter. D. Device Manager lTe Which of the following utilities will allow a technician to stop the DHCP client? sts . System File Checker Answer: C QUESTION NO: 123 Answer: A QUESTION NO: 124 A technician determines that a user's hard drive is nearly full. System Configuration Utility D. C.

com Ac QUESTION NO: 127 tua Answer: A lTe A. Answer: B QUESTION NO: 126 Which of the following boot. /bootlogo /noguiboot C. /noguiboot /bootlogo Answer: B QUESTION NO: 128 "Pass Any Exam. Motherboard power connector B. and the computer is running slower than normal. /noguiboot B.ini switches will allow a technician to install a non-default Windows splash screen? A. Battery charge LED C. C. Which of the following is the FIRST action a technician should take? A. D.co A laptop user states that they need to move and apply pressure to the DC power adapter connector to make the 'battery charge' LED come on. B. Runchkdsk. Any Time. Which of the following components is the issue? m 39 . /bootlogo D. Run an antivirus program. Remove any recently added hardware. AC power cord sts ." . Laptop's battery D.actualtests.CompTIA 220-702: Practice Exam QUESTION NO: 125 A user is reporting their mouse is moving when the user is not moving it.www. Replace the faulty mouse.

CompTIA 220-702: Practice Exam A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NEXT? A. Power cycle the printer. B. Reboot the users' computers. C. Assign a valid static IP configuration. D. Clear the printer queue on each system. Answer: C

QUESTION NO: 129 A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall? A. 23 B. 443 C. 8080 D. 3389 Answer: D

QUESTION NO: 130

A. 6V B. 9V C. 12V D. 24V Answer: C

QUESTION NO: 131 A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer? A. NTFS B. FAT

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A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working power supply?

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CompTIA 220-702: Practice Exam C. CDFS D. FAT32 Answer: A

QUESTION NO: 132 In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security? A. A public place where guests are free to access the wireless network. B. A small office where a defined number of specific wireless devices are used. C. A meeting room where various company users will access the wireless network during meetings. D. An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering. Answer: B

QUESTION NO: 133

Answer: D

QUESTION NO: 134 Which of the following is the BEST solution for repairing a hard drive that results in the 'Missing Operating System' display upon booting? A. Use recovery console and thebootcfg /rebuild command. B. Use recovery console and thefixmbr command. C. Use recovery console and thechkdsk command. D. Use recovery console and thefixboot command. "Pass Any Exam. Any Time." - www.actualtests.com 41

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A. Perform anipconfig /flushdns. B. Plug into a different RJ-11 wall jack. C. Perform anipconfig /all. D. Perform anipconfig /renew.

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CompTIA 220-702: Practice Exam Answer: B

QUESTION NO: 135 Bluescreen crash displays during boot up and has a message 'STOP: 0xC0000135 {Unable to Locate a Component}'. Which of the following BEST describes the problem? A. Corrupted system registry hive B. Corrupted system files C. Corrupted master boot record (MBR) D. Corrupted NTLDR file Answer: B

QUESTION NO: 136

Which of the following command line utilities can be used to display and change file permissions? A. label B. verify C. attrib D. recover Answer: C

QUESTION NO: 137 The xcopy utility is used to:

A. copy files and directory trees. B. save the current directory thenchange it. C. compare the contents of two floppy disks. D. recover information for an unreadable disk. Answer: A

QUESTION NO: 138 An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed?

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An EFS recovery agent must decrypt the files. Answer: A QUESTION NO: 139 Which of the following utilities optimizes a hard disk by rearranging the files stored on it? A. D. Which of the following would BEST resolve this issue? sts QUESTION NO: 140 .com Ac tua A. The local administrator can grant permission to the files. B.actualtests. Check Disk D." . Any Time. Antivirus B. Compress B. Pop-up blocker lTe A user is reporting that they are getting pop-ups while they are not actively browsing the Internet. which of the following Windows utilities would a technician use to diagnose the issue? A. Watson Answer: A "Pass Any Exam. Disk Defragmenter C. The operating system must be reinstalled and the files can be accessed by the administrator.co m 43 . Scandisk D. Firewall C. The files must be decrypted using a saved copy of the user's public key. Diskcomp Answer: B Answer: C QUESTION NO: 141 After receiving a message at startup stating that 'One or more services failed to load at startup'. Anti-spyware D. System Information C. C.CompTIA 220-702: Practice Exam A. Dr. Event Viewer B.www.

Itanium Answer: B QUESTION NO: 143 A user states that the laser printer is leaving a black line on all pages being printed. Deteriorating rollers and worn brushes. Answer: D QUESTION NO: 145 The reason for using an anti-static wrist strap and mat is to prevent: "Pass Any Exam. Now the system locks up and will not finish loading Windows. Core Duo D. Boot into safe mode and usingregedit remove all entries related to the newly installed software. B.com Ac A technician finishes installing a new application on a PC and reboots. clean drum surface). reinstall or update driver.g. Faulty driver. Which of the following should the technician do to resolve this issue? tua lTe sts . replace rollers and brushes. Answer: C QUESTION NO: 144 A.co m 44 . D. Which of the following is the MOST likely cause and solution for this issue? A. B." . the OS has been corrupted. perform maintenance (e. Excess toner on drum.CompTIA 220-702: Practice Exam QUESTION NO: 142 Which of the following CPUs would fit into an AM2 socket? A. C. Power the PC off and then back on until Windows loads. Bad fuser. C. Boot into safe mode. Any Time. Athlon C.www. uninstall the new application and reboot. Reimage the computer. D. Celeron B. place service call to printer manufacturer.actualtests.

injuries from improper posture while repairing a computer. update. Loopback Plug B. Multimeter C." . MSCONFIG C. disable. Which of the following would be used to end the unresponsive program? A. the computer from possibly slipping off the work area.co m 45 . D. damage to computer components from ESD. Answer: C QUESTION NO: 146 Which of the following tools is BEST used to measure voltage and amperage from a power source? A. and repair hardware drivers and settings? sts . Any Time. electrocution from computer components. C. Task Manager B. System Monitor D. Task Manager D. Extension Magnet Answer: B QUESTION NO: 147 Answer: B QUESTION NO: 148 A program has stopped responding on a user's computer.CompTIA 220-702: Practice Exam A. Device Manager C.actualtests. REGEDIT B. B.www. Computer Management "Pass Any Exam.com Ac A. Power Supply Tester D. System Restore tua lTe Which of the following tools could be used to view.

com 46 Ac tua lTe A. B. They have a home wireless router. D. ping -a D. a desktop and two laptops. Which of the following command line tools would verify this? A. Answer: A QUESTION NO: 150 Answer: C QUESTION NO: 151 A customer states that their Internet connection is extremely slow. How can a technician allow the users of the laptops to access the Internet simultaneously? . USB adapter with 802. D. Update the firmware on the router to allow for integration with dial-up. ipconfig /all B. netsh winsock reset Answer: B QUESTION NO: 152 "Pass Any Exam.11n capabilities for maximum speeds. B. ping -t C. Have the laptop's users dial-up each time they need the Internet. C. Setup Internet connection sharing through the desktop and the wireless router. Cellular service with an adapter for the customer's laptop. Which of the following could the technician recommend to the customer? A. C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 149 A customer needs to be able to access the Internet while traveling." . Connect to the wireless router. The technician suspects a failing NIC.www.co m . EnableWiFi so the user can connect to any open network. A Bluetooth card to attach to multiple networks. sts The only Internet service available for a customer is dial-up. Any Time. it creates a wireless hot spot.actualtests.

C.exe. copy /a D. io.exe. Any Time. xcopy C. bootsect.exe.exe. bootmgr." .exe Answer: A QUESTION NO: 155 A customer's laptop is overheating. bootmgr. The processor is old and needs to be replaced.com Ac tua lTe QUESTION NO: 154 sts Answer: C .actualtests. winload. Which of the following is the MOST likely reason why the customer's laptop is overheating? A. The motherboard is old and needs to be replaced. defrag Answer: A QUESTION NO: 153 A customer states that their clock is now in 24-hour format. Command line and run: time /t C. winresume.exe B. System applet in Control Panel B. ntoskrnl.www. Where should the technician go to correct this? A.dos. The fan is clogged with dust. io. The laptop case is not as airtight as it needs to be.sys.sys C. chkdsk /r B. "Pass Any Exam. ntdetect.exe.sys D.exe.co m 47 . Date and Time applet in Control Panel Which of the following files have replaced NTLDR in the Windows Vista startup process? A. D. bootmgr. B. Regional and Language Options applet in Control Panel D. io. win.CompTIA 220-702: Practice Exam Which of the following will repair file structures and recover missing data? A.

com Ac tua A. D.D "Pass Any Exam. Master IDE controller B. secondary." . the technician should configure the second hard disk drive as: A. A. The client's secured files will be accessible. Which of the following will occur? (Select TWO). Primary IDE controller lTe sts A technician is adding two hard disk drives to a computer to provide more storage. C. Secondary IDE controller D. The computer has no other drives present. master.co m 48 . slave. E. Answer: B. The client will be able to login. The technician will have to reset the client's account. The client's secured files will be inaccessible. The technician should add the two hard disk drives on which of the following? . primary. C. D. Slave IDE controller C. The computer already hastwo hard disk drives installed and loads the OS from one of them. B.actualtests. B.www. Any Time.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 156 When adding a second hard disk drive on the first IDE controller. The client will have to type in a new password. A technician logs in as the administrator and clears the client's password. Answer: A QUESTION NO: 157 Answer: C QUESTION NO: 158 A client uses EFS and forgot their password.

the screen displays 'Loading personal settings' and then goes back to the Welcome Screen. The printer displays a 'Paper Jam' error.0 Answer: A QUESTION NO: 160 A user reports they cannot print from their inkjet printer and the error light is blinking. A technician sees no signs of a paper jam. USB 1. The only indication is a clicking sound when the user tries to print. Feed roller gear is broken. Which of the following "Pass Any Exam.co m . Fuser has overheated. B. IEEE 1394 B.www. Feed rollers are dirty. A feed roller gear is broken. Toner cartridge needs to be replaced.CompTIA 220-702: Practice Exam QUESTION NO: 159 A technician needs to transfer data to an external hard drive that is 10/100 network capable. Any Time. Incorrect paper type has been loaded. B. The user states that no odd sounds were heard." . The cartridge carriage path is obstructed. C. Answer: A QUESTION NO: 161 A. USB 2. D. Which of the following is the MOST likely cause? A.1 C.actualtests. Answer: A QUESTION NO: 162 A user states that when they click on their name on the Welcome Screen. D. Which of the following has the FASTEST transfer rate? A. Which of the following is the MOST likely cause? tua lTe sts . C.com 49 Ac A customer states that they cannot print from their laser printer. Broadband D. The printer cartridge is low on color ink. Upon inspection there is no paper jam.

107Subnet mask: 255. D. Answer: B QUESTION NO: 163 A technician finished installing new speech recognition software on a PC. but not receiving.www. Answer: A QUESTION NO: 165 A user is having a problem sending email.INI file is missing or corrupted. Microphone connection D. Any Time.DAT file is missing or corrupt from the user's profile. D. Display resolution Answer: C QUESTION NO: 164 A. Speaker volume C. B.18.com Ac A user reports they are unable to connect to the Internet. B. NTUSER. Default gateway is on the wrong subnet. DHCP server is assigned the wrong IP address. C. the software is not displaying any text as the technician speaks into the microphone.255. Which of the following should the technician check FIRST? A. LogonType is set to 0 in registry.8.co m 50 . The technician checks the network settings and finds the below results: IP address: 10. Which of the following tools would be used to help determine the cause of problem? "Pass Any Exam. WINLOGON. While testing to ensure proper installation. C." .1DNS server: 10. DNS server is on the wrong subnet.255.2 Which of the following is the reason why the user is unable to connect? tua lTe sts . Subnet mask is wrong. WIN.237.236.5.236. System resources B.EXE is missing or corrupt.actualtests.0Default gateway: 10.CompTIA 220-702: Practice Exam could be the issue? A. This problem started when a router was replaced.

IPCONFIG D. Port scanner B. The technician suspects a hard disk problem.actualtests. Any Time. defrag B. Administrators "Pass Any Exam. format tua lTe A user states while saving files on the hard disk some of the data is inaccessible. Creator Owner B." .CompTIA 220-702: Practice Exam A. Which of the following Windows utilities should be used to confirm hard disk issues? sts . Cable tester C. Power Users D. format Answer: A QUESTION NO: 167 Answer: A QUESTION NO: 168 Which of the following groups has access to a newly created NTFS folder by default? A. diskpart D. Everyone C. ntbackup D. dir C.com Ac A. tracert C.co m 51 . NETSTAT Answer: A QUESTION NO: 166 A computer is running very slow. Which of the following tools would the technician use to help optimize the file system? A.www. chkdsk B.

www. Printers and Faxes C.actualtests. Regional and Language Options B.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 169 In which of the following Control Panel applets is the system font controlled? A." . Slot 2 processor C. Which of the following is the MOST likely cause? m . There is a digital to analog to digital conversion issue. D. There is an analog to digital to analog conversion problem. Slot 1 processor Answer: A QUESTION NO: 172 Multiple users have reported not being able to print to a network printer. Fonts Answer: C QUESTION NO: 170 Answer: D QUESTION NO: 171 A technician is replacing a processor that is attached parallel to the motherboard. Which of the following commands will test the network connectivity status of the printer? "Pass Any Exam. Any Time. C.com 52 Ac tua lTe A. There is RF interference from a radio source nearby.co The image on a user's monitor is shaking without any input from the user. sts . Which of the following processor types is needed? A. Display Properties D. B. Socket to slot adapter D. Pin grid array processor B. The cables are damaged or not seated.

1. tua lTe A technician is unfamiliar with terms in a dialog box.www. C. netstat C. Any Time. Alternate click and select "What'sThis?" B.CompTIA 220-702: Practice Exam A. Press F1 and search for the term.255.0 subnet as valid. Windows does not recognize the 192. D.255. The subnet mask is improperly configured. The IP address is not a private address.168. B. rsync B. Which of the following would quickly provide more information? sts . Alternate click and select "More information" D. "Pass Any Exam.1 Which of the following is the MOST likely cause of the problem? A. The ipconfig command reveals the below information: IP Address192.com 53 Ac A. Use Microsoft knowledge base to search for the term. ipconfig Answer: C QUESTION NO: 173 A technician is running an Ethernet cable for a customer with custom cable lengths. Crimper D.15Subnet Mask255.co m . Toner probe B. C." . Pliers Answer: C QUESTION NO: 174 Answer: A QUESTION NO: 175 A client reports that they cannot connect to the Internet.0Default Gateway192.168.168.1. ping D. When making the ends of the cable which of the following tools is the MOST appropriate? A. Pocket knife C.actualtests.2. The default gateway is not in the same subnet.

Disk Defragmenter Answer: C QUESTION NO: 178 A user reports that a printer has started producing a repetitive image defect on all printouts.www. Laser scanner C. Answer: D QUESTION NO: 177 Which of the following tools can be used to diagnose and repair hard drive problems? A. Removable Storage MMC C. Toner cartridge B.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 176 After upgrading to Windows Vista. C. System Configuration Utility B. Any Time. Which of the following are the MOST likely causes of the problem? (Select TWO). Formatter PCB D. D. Vista has replaced the run command with the Power Shell. a client states that the run command no longer appears on the Start menu.Which of the following is the reason the user cannot see the run command? A. B. CheckDisk D. The Vista run command is not installed by default during an upgrade.com Ac tua lTe sts . Fuser Answer: A. Pickup rollers E. A." .E QUESTION NO: 179 "Pass Any Exam.actualtests.co m 54 . The user must be an administrator to have access to the run command. The run command is not displayed by default on the start menu.

Chkdsk is run on the boot volume. Chkdsk cannot gain exclusive use of the volume selected. B. Check if the drive is NTFS.CompTIA 220-702: Practice Exam Which of the following conditions will cause Windows Autochk to be set? (Select THREE). E. F.D. A volume is flagged as dirty. gpupdate /force C. The system halted during the last boot from a faulty driver. Check if the drive is over 1GB.msc D. C. Check if the drive is a dynamic disk. B. secedit /refreshpolicy B. The hard drive has received a SMART error. D. gpedit. Check if the drive is active.com Ac A technician wants group policy changes on a Windows 2000 computer to immediately update. Answer: D A.E QUESTION NO: 180 A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer. Windows detects a virus tampering with boot files. rsop. A.msc Answer: A QUESTION NO: 182 Which of the following commands shows Hotfixes installed on a Windows XP computer? A. D. Any Time. Which of the following is the BEST choice to check? A. C. Which of the following commands should the technician use? tua QUESTION NO: 181 lTe sts .www." .actualtests. tasklist "Pass Any Exam. Answer: A.co m 55 .

www. Trojan horses. Trojan Horse lTe A user reports their computer has slowed down dramatically. Disable System Restore. Which of the following BEST describes the symptom and corresponding fix? A. msinfo32 Answer: B QUESTION NO: 183 A user reports that when accessing a website. Restore the computer to a previous point. Spam. C. turn on the pop-up blocker C. Any Time. Worm B. B. Updated antivirus program reports show no inherent issues. systeminfo C." . several other windows within the browser appear. Worms. Pop-ups. Answer: B "Pass Any Exam. install spam filter D.co m 56 .com Ac tua A. Which of the following is the MOST likely cause? sts QUESTION NO: 184 . D. Boot to the Last Known Good Configuration. install antivirus program B. Spyware C. chkdsk D.CompTIA 220-702: Practice Exam B. Virus D. Boot to Safe Mode and enable Boot Logging. Which of the following is a recommended action to take? A.actualtests. install antivirus program Answer: B Answer: B QUESTION NO: 185 A computer is thought to be infected with a virus.

Backup Operators C. Illegal contact C. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk. There is less than 10MB of space available for the dynamic disk database.com Ac tua lTe A. The disk has already been converted to a dynamic disk.CompTIA 220-702: Practice Exam QUESTION NO: 186 A user is running an application when an error occurs. C. but eliminated in Windows Vista? m 57 .co Which of the following built-in groups was present in Windows XP. B. The user is able to restart the application immediately. Which of the following describes the type of error the user experienced? A. Power Users sts . Any Time.actualtests.www. Guests B. Replicator D. Which of the following is the MOST likely cause for this problem? A. The disk must first be converted to a simple volume disk. Computers with a single drive do not support dynamic disks. Answer: D QUESTION NO: 189 "Pass Any Exam." . BATCH error B. D. STOP error D. Illegal operation Answer: D QUESTION NO: 187 Answer: D QUESTION NO: 188 A technician is having problems converting a basic disk to a dynamic disk on a laptop.

The mouse is not functioning properly. Add all contacts to an address book. Reload the print spooler service. Which of the following should the technician do to troubleshoot this problem? A. C. Answer: D Which of the following would BEST prevent the spread of worms to other computers? A. D. The hard drive is fragmented. format D. Spyware has infected the workstation. C. Enable antivirus email functions. B.www. D. Only connect to the Internet when necessary. C. Answer: C QUESTION NO: 192 A printer is printing unexpected characters. Reload the driver." . Check printer queues. "Pass Any Exam.co m 58 . ftype Answer: C QUESTION NO: 190 A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network. Which of the following is the MOST likely cause of the pop-ups? A. Enable email auto-preview functions. D. Check for error messages.com Ac tua lTe QUESTION NO: 191 sts . The antivirus software is not functioning properly.CompTIA 220-702: Practice Exam Which of the following commands would be used to prepare a new storage device for use? A. diskcomp B. B. start C. Any Time.actualtests. B.

Incorrect time zone configured C. Assign a dynamic address to the wireless card. Which of the following would be the BEST course of action to correct the issue? A. Install larger fans and a larger heat sink due to the processor being overheated. They also mention the fan is constantly running. C." . Install a faster speed processor so the machine does not generate as much heat. Reboot the access point to allow connectivity. B. D. Enable the access point to distribute static addresses. lTe sts A customer states they have a home network and when they connect to a wireless access point.com Ac tua A. B. Which of the following would BEST get the customer connectivity? . Answer: C QUESTION NO: 194 Answer: C QUESTION NO: 195 The customer states the clock is frequently wrong and loses time on the workstation. even after it is updated by using time synchronization.www. Which of the following is the MOST likely reason this could happen? A.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 193 A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up.actualtests. they get a message of 'limited or no connectivity'. Clean out the heat sink and fans of dust to ensure proper air circulation. Spyware is affecting the system D. Stop background processes in the machine causing the processor to work harder. Bad CMOS Battery Answer: D "Pass Any Exam. Any Time. D. Assign a static address to the wireless card.co m 59 . Virus in the system B. C.

11n network adaptor for a desktop computer. D. a message appears stating a service failed to start. Answer: B Answer: D QUESTION NO: 198 A customer states that their machine takes a long time to start up. Registry utility B.CompTIA 220-702: Practice Exam QUESTION NO: 196 A technician installs a new 802.co During the startup of a Windows XP Professional workstation. 802. Which of the following is the BEST explanation to why none of the access points are listed? A.actualtests. but sees no available access points in the Wireless Configuration Manager. The technician tries to connect to an access point. Event Viewer sts . System Clean-up D. Any Time." .www.11n is not supported on the network. The access points cannot accept any more connections. 802.com 60 Ac tua lTe A. Defrag B. Which of the following utilities allows the startup file to be modified? A.11n access points are not available. Which of the following administrative areas will show what service failed? m QUESTION NO: 197 . Control Panel D. Which of the following should be scheduled to accomplish this? "Pass Any Exam. The access points are out of range. Msconfig Answer: D QUESTION NO: 199 A technician wants to schedule a task to be sure a machine is optimized on a regular basis. B. Control Panel C. C. MSCONFIG utility C.

" . the toner on the page sometimes rubs off and does not stick to the page. The NTBACKUP utility cannot backup temp files. D. NTBACKUP does not backup temp files by default. it is discovered the temp files are not being backed up. Disconnect the power supply to the motherboard.www. Which of the following is the MOST likely reason? A. Which of the following actions should be taken to fix the issue? A. A test restore fails to restore the temp files.CompTIA 220-702: Practice Exam A. Indexing Services D.co m . Replace the pickup rollers. Use a third party utility to reset the password. Replace the paper tray.com 61 Ac tua lTe sts . C. B. How can the technician accomplish this task? A. D. To backup temp files. "Pass Any Exam. D. Answer: A QUESTION NO: 202 A user reports that when they print a document. System Restore C. Answer: B QUESTION NO: 201 A technician needs to modify the BIOS settings of a PC. Defragmenter B. Set the motherboard configuration jumper to clear the password. C. B. In checking the backup catalog. however. Contact the OEM and ask them to clear the password. B. C. NTBACKUP is not running under the correct credentials. the BIOS setup password is unknown to all current employees. the /T switch must be used.actualtests. Replace the registration rollers. Disk Cleanup Answer: A QUESTION NO: 200 A company uses an application that creates temp files that need to be backed up on a daily basis. Replace the fuser. Any Time.

In the Internet Options applet. CAT5e C. The technician notices that it is a secured website. 1 meter (3 feet) B.co m Answer: B 62 . D.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 203 A customer is having trouble accessing a particular website. CAT5 Answer: B "Pass Any Exam.com Ac Answer: C tua A. 10 meters (32 feet) C. C. 100 meters (328 feet) D.actualtests. to support a 10/100/1000BaseT SOHO LAN? A. 1000 meters (3281 feet) lTe sts A customer asks a technician to setup a SOHO network at their home. CAT3 B. Any Time. click theAdvanced tab. Which of the following is the maximum distance for CAT5 UTP cabling? . and then click 'Clear SSL State'." . click the Content tab. Shut down the computer and wait for five minutes. In the Internet Options applet. B.www. In the Internet Options applet. They would like to run cabling from the area where their Internet connection terminates to another room. and then click 'Reset Web Settings'. click the Programs tab. QUESTION NO: 204 QUESTION NO: 205 Which of the following cable types is required at minimum. CAT1 D. Which of the following steps should the technician take in the troubleshooting process? A. and then check 'Move system caret with focus/ selection changes'.

Which of the following is the MOST likely cause of the network problems? A. Remove device drivers for unused peripherals. The computer is not communicating correctly with the DHCP server. B. Any Time.actualtests.co m Which of the following is a Windows XP Professional default Group account? .com 63 Ac tua lTe sts A. Replicator Users C. Domain Users D. The network card is faulty and should be replaced.255.0. Delete unnecessary visual options "Pass Any Exam.157 and a subnet mask of 255. DomainAdmins B. C.254. B. Disk Cleanup Wizard D. ConfigureScanDisk to run at startup. Answer: C QUESTION NO: 207 Answer: B QUESTION NO: 208 Which of the following below would BEST optimize Windows XP startup? A. Diskpart B. D. Answer: A QUESTION NO: 209 Which of the following BEST optimizes hard disk drive performance? A.0. The network card is configured at half-duplex." . Network Backup Operators . Defrag C. Remove any unnecessary applications that start with Windows.www. The computer has a virus and should be quarantined immediately.0. Disable the computer's memory check in BIOS. C.CompTIA 220-702: Practice Exam QUESTION NO: 206 A computer has an IP address of 169. D.

Any Time. Which of the following is MOST likely cause of the problem? . The local anti-virus software caused a partial installation of the updated files. /FIXMEM B. /MAXMEM= C. MBR corruption C. The stop message begins with. Windows Update installed an incompatible device driver. Windows Update raised the security level of the PC causing a conflict with an application.www. D. C. System file versions are now mismatched. /3GB D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 210 A customer's system boots with a black screen giving the error message 'Error Loading Operating System Which of the following is the MOST likely cause of this problem? A. The user does not know which updates installed.co m . Spam B. /LASTKNOWNGOOD Answer: B QUESTION NO: 213 "Pass Any Exam. Spyware Answer: B QUESTION NO: 211 Answer: A QUESTION NO: 212 Which of the following boot options is used to troubleshoot physical memory issues? A.actualtests.com 64 Ac tua A. 'IRQL_NOT_LESS_OR_EQUAL'. B. Fragmented file system D. The user selected one or more updates incompatible with the operating system. lTe sts A user reports the computer displays a blue screen after running Windows Update." .

Which of the following is necessary when setting up a roaming profile? (Select TWO). Convert Answer: C QUESTION NO: 215 A. The technician wants to locate bad sectors and recover readable information.CompTIA 220-702: Practice Exam A workstation is not booting correctly. B. chkdsk c: /f B. The users are now getting the error 'System Restore not found'. Which of the following is the BEST method to improve search time for all text files? A. Which of the following commands would the technician use? A. C. After file structure conversion System Restore must be activated.co m 65 . Any Time. The user must configure the settings.com Ac tua A technician converted all hard disk drives from FAT to the NTFS file structure.www. Indexing D. "Pass Any Exam. chkdsk c: /i C. When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk. Which of the following is causing the issue? lTe sts ." . System Restore can only be installed from the original setup disk. A. D.actualtests. chkdsk c: /r Answer: D QUESTION NO: 214 A technician is working on a Windows Vista workstation. chkdsk c: /c D. Regedit B. When converting file structures. Recover C. System Restore must be reinstalled. Answer: A QUESTION NO: 216 A user would like to have a roaming profile configured.

E.actualtests.CompTIA 220-702: Practice Exam B.www.D QUESTION NO: 217 A user reports that their computer has been running very slow and displaying pop-up windows since they installed a new antivirus program. B. Roaming profile must to be stored on every client. D.com Ac A technician is troubleshooting a parity check error message and they believe that this is attributed to faulty RAM. Any Time. The user must be on a domain. USB Controller C. The computer does not meet the minimum system requirements in order to run the antivirus application without problems. Which of the following components may also be at fault? tua lTe sts . The user must have an IP address on their client. Hard Drive Answer: C QUESTION NO: 219 Which of the following steps enables offline files in Windows 2000 and Windows XP? "Pass Any Exam. Answer: C. Which of the following is the MOST likely cause of the problems? A." . The antivirus was from a third-party vendor. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. Windows built-in antivirus program will optimize the speed in the system. South Bridge B. The installed antivirus was actually malware and has infected the user's computer. Answer: A QUESTION NO: 218 A.co m 66 . Roaming profile has to be stored on a network server. D. The new antivirus product successfully detected the viruses on the computer but was unable to remove them. Power Supply D. C. C.

www.actualtests. Enable 'Legacy Boot'.D QUESTION NO: 222 A technician needs to boot to a floppy disk to update the firmware of a hard drive. select removable storage as the boot source. D. Any Time. Raise the floppy disk in the boot order. Windows Explorer>Tools>Synchronize>Setup Answer: C QUESTION NO: 220 Which of the following is a benefit of the Volume Shadow Copy Service? A.co m 67 .com Ac tua lTe sts QUESTION NO: 221 . A.INI>Rem UAC C. Answer: C Which of the following methods can be used to disable UAC? (Select TWO). Services. How can the technician make the PC boot to the floppy disk? A. B.msc>Select UAC>Set startup type to disabled B." . Control Panel>Administrative Tools>Computer Management B. It creates snapshots of open files for backup. the system still boots to the hard drive. D. Windows Explorer>Tools>Folder Options>Offline Files D. Access the system BIOS. Hit F6 during boot up. MSCONFIG>WIN. MCSONFIG>Tools>Disable UAC E. Control Panel>User Accounts>Turn User Account Control off D. It prevents the user from accidentally deleting data files. It increases performance of the file system. With the bootable floppy disk inserted. B. At POST. hit escape to force a boot up to floppy disk. Access the system BIOS.CompTIA 220-702: Practice Exam A. C. C. "Pass Any Exam. Control Panel>Administrative Tools>Component Services C. It adds a layer of security to the file system. Start>Programs>Startup>delete UAC Answer: C.

Enable dynamic addressing. B.co Which of this following is best practice when securing a WiFi Network? (Select TWO). Enable MAC filtering. the laptop shuts down after a few seconds of being on. sts . Any Time. Disable SSID broadcast. D. Use WEP encryption. Which of the following is the causing the laptop to shutdown? A. Modify Answer: B QUESTION NO: 224 Answer: D." . C.com Ac tua lTe A. Answer: B QUESTION NO: 226 "Pass Any Exam. m 68 .E QUESTION NO: 225 A technician is replacing a motherboard in a laptop.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 223 Which of the following is a share permission? A. After completing the install.actualtests. RAM is faulty. Change C. CPU is not locked into the socket. Expand the signal strength. LCD is not plugged in. Keyboard is not plugged in. D. Read & Write D. Write & Execute B.www. B. E. C.

Replace the pick-up roller. Tracert C. D. C.co m 69 . Multimeter C. Loopback plug B. Multimeter B. The application experience service is not started. Which of the following is the solution to the problem? A. Cable tester Answer: B QUESTION NO: 229 A customer is reporting that the local printer is on but is not printing. Which of the following tools would be used to test the resistance? A. "Pass Any Exam. Ping D. Which of the following is the problem? A.actualtests. Replace the fuser. Replace the feed roller. Tone generator D. There was an error on the workstation when Windows Vista was loading.com Ac tua lTe sts . Which of the following tools would BEST be used to test the jack? A. No one else in the building is experiencing any issues.CompTIA 220-702: Practice Exam A technician notices that the printer is jamming right before the fuser." . Replace the transfer roller. and when the customer switches network jacks they get connectivity. B. Any Time. Answer: C QUESTION NO: 227 A customer reports that they have lost network connectivity after a brown out in the building.www. Tone generator Answer: D QUESTION NO: 228 A technician is working on a motherboard and the computer is shutting down because of voltage problems.

Corrupt MBR D. Which of the following describes the BEST steps for a proper installation? A. Install the hardware drivers. the chipset driver and then the OS.com Ac tua A. Install the chipset driver. Answer: A QUESTION NO: 232 A system powers on. Answer: B QUESTION NO: 230 A technician installed a new motherboard in a workstation.INI file C. Corrupted BOOT.CompTIA 220-702: Practice Exam B. begins POST. Install the OS. Which of the following is MOST likely cause of this issue? A. D. The print spooler service is not started.actualtests. B. which of the following connectors needs to be available? sts QUESTION NO: 231 . Install the OS.www. The Windows Defender service is started. A virus has infected the system B.co Answer: D m 70 . USB header B. SATA header D. D. the chipset driver and then the hardware drivers. Boot sector corruption "Pass Any Exam. displays the BIOS version information and then hangs with the error message 'Error loading operating system'. C. EIDE connector lTe A technician needs to install a new internal flash memory card reader into an available floppy drive bay. the application software and then hardware drivers. Any Time. C. FDD connector C. the OS and then the hardware drivers. Prior to installation." . The Background Intelligent Transfer service is started.

Answer: B QUESTION NO: 236 Which of the following PING command switches will not stop until the technician tells it to? "Pass Any Exam. D. Which of the following is the MOST likely cause for this failure? A. Which of the following explains intermittent problems with a user's hard drive? A." . C. BIOS memory settings aremisconfigured. The hard drive needs to be defragmented.actualtests. CD-ROM is not enabled in the BIOS.co m 71 . Memory socket is faulty. D. Integrated controller is overheating. Audio cables are not connected. B. Cables are damaged or not seated. Southbridge is faulty. C. Any Time. B. Using incorrect discs. Answer: B QUESTION NO: 235 A user reports their ATA specification CD-ROM is not working. Cables are reversed.www. C. Answer: C QUESTION NO: 234 Which of the following BEST explains a system experiencing intermittent memory errors? A.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 233 A user's new hard drive stops without any warning. Memory sticks have corroded contacts. Cable has the wrong conductors. D.com Ac tua lTe sts . B.

-l B. -a Answer: B QUESTION NO: 237 A technician is sent to configure a wireless small office home office (SOHO) network in an urban areA. Windows Media Center C. MAC filtering B. Any Time.CompTIA 220-702: Practice Exam A. Which of the following operating systems is installed on this workstation? A.www. Firewall C. -r D. chkdsk Answer: B QUESTION NO: 239 A technician is searching for a user's documents.com 72 Ac tua lTe sts .actualtests. SSID broadcast Answer: D QUESTION NO: 238 Which of the following commands allows a technician to scan protected files and check the files version? A.co m . Windows 2000 "Pass Any Exam. nslookup B." . -t C. sfc C. dir D. DHCP D. The profile path that the documents were located was 'C: \Users\Username'. Windows Vista B. Which of the following utilities can the technician disable to help prevent unauthorized users on the network? A.

B. The WLAN card is 802. The WLAN card is showing connected at 11Mbps. Disk Manager D. Task Scheduler B. FDISK Answer: C QUESTION NO: 242 Which of the following utilities.11a. The wireless infrastructure is 802. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A." . Format C: C. in Windows. can be configured to perform automatic disk defragmentation? A. C.11g. Any Time. The WLAN card is 802.CompTIA 220-702: Practice Exam D. Task Manager D. Partition Manager B. The WLAN card is 802.11b.www.co m 73 .com Ac tua lTe sts .11n. D.11g. The WLAN card is 802. Disk Manager Answer: A "Pass Any Exam. Windows XP Answer: A QUESTION NO: 240 A technician is troubleshooting a WLAN card in a laptop.actualtests. Answer: B QUESTION NO: 241 Which of the following is the BEST utility to use when mounting a hard disk as a folder in a Windows XP Professional machine? A. Disk Defragmenter Tool C.

Msdos. boot. not the needed IDE ports. The PC only has IDE ports available for expansion. but does not want to lose all the digital photos on the old computer. D. The PC only has FDD ports available for expansion.www.ini and ntboot. Which of the following is the MOST likely reason the user cannot complete the upgrade? tua QUESTION NO: 245 lTe Answer: A sts .sys and boot.sys. Move the photos to a CD-R and copy to the new computer. Copy the user's profile to a jump drive and copy to the new computer. IO. IO. B.sys. Copy the photos to a USB drive and copy to the new computer.actualtests." .com B. the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old.ini and ntdetect. Any Time. C. Config. boot. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention. currently running Windows 2000. C.CompTIA 220-702: Practice Exam QUESTION NO: 243 Which of the following files are required to start Windows XP boot process? A. not the needed SATA ports. Save the old hard drive to the new computer and copy the files.ini Answer: A QUESTION NO: 244 The customer wants to upgrade to a newer model computer. Answer: D QUESTION NO: 246 A customer is experiencing screen issues on their aging laptop. B.co m . msconfig. After further questioning.sys and boot.sys D. A Windows 2000 PC can only use one active hard drive at a time.com 74 Ac A user reports that they cannot install a new hard drive they purchased online. D. A. Ntldr.sys C. and "Pass Any Exam.sys. Solid state drives use an RPM which is too high for legacy workstations. Which of the following is the QUICKEST way for the technician to move the photos? A.

it can be turned off under Security in the Control Panel. C. The customer's wireless card is not compatible with the new router.11g card installed. it can be turned off in the Services MMC snap-in.11a wireless card installed. User Account Control. Answer: C "Pass Any Exam. B.11g model and the customer's laptop has an 802. they need to have a newer 802. it can be turned off under User Accounts in the Control Panel.11a wireless cards can work in 802.11g mode by changing software setting in the card's properties area. The user claims the laptop cannot connect to the new wireless router. B.actualtests. LCD panel D. LCD power inverter B. Any Time.CompTIA 220-702: Practice Exam sometimes it completely loses screen brightness. Security Center. Which of the following should the technician recommend? tua lTe sts . There is however. Windows Firewall. All 802. D.com Ac A technician receives a call from a laptop user that recently purchased a new wireless router." .www.co m 75 . D. LCD video card Answer: A QUESTION NO: 247 Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. The technician finds out that the router is an 802. The customer's wireless card is not compatible with the new router. it can be turned off under System Properties. The wireless card is compatible with the new router but needs to have newer drivers installed. LCD video cable C. User Account Control. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off? A. Answer: C QUESTION NO: 248 A. a faint image on the laptop screen when this occurs. Which of the following is the MOST likely cause of the symptoms? A. they need to have a newer FireWire card installed. C.

The network uses WEP. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the "Pass Any Exam. The computer does not have enough RAM to support the new graphics card.www. B.co On a Windows XP Professional computer. The network uses MAC filtering. The computer's power turns off before it finishes booting. Answer: A Answer: B QUESTION NO: 251 A technician has just installed an upgraded graphics card. several 'service fails to start' messages appear. Recover D. D. C. Which of the following is the cause of the problem? A. C. Answer: B QUESTION NO: 252 A technician is replacing a hard drive with a new 30GB drive formatted with FAT32.actualtests. D. The power supply does not provide enough wattage to power the new graphics card.com 76 Ac tua lTe A. General B. Any Time. Log On sts .CompTIA 220-702: Practice Exam QUESTION NO: 249 A technician installed a new wireless access point on an existing small office home office (SOHO) network with a selective security option enabled. Which of the following service property tabs would be viewed to verify service requirements? m QUESTION NO: 250 . B. The new graphics card is incompatible with the existing processor. All wireless computers connect to the new network except one computer that cannot connect the wireless network." . Dependencies C. Which of the following is the cause? A. The monitor cannot display the increased resolution that is a feature of the new graphics card. The network uses SSID broadcast. The network uses WPA.

Which of the following could be the cause? (Select TWO). D. The USB keyboard is not connected to a PS/2 port. The BIOS is not configured for USB support. Answer: A QUESTION NO: 253 A technician has a PC that does not recognize the USB keyboard immediately after POST. The old drive uses NTFS and is incompatible with the new drive. The USB plug is not seated properly." .www. The username and password B. D. The PC is not using the newest operating system available.co m 77 . C. The fan works and the heatsink is in good condition. A. That the proper amount of thermal paste has been applied Answer: D QUESTION NO: 255 A technician is going to flash the BIOS on a laptop. The laptop's AC adapter "Pass Any Exam.actualtests. FAT32 cannot handle single files larger than 2GB.E QUESTION NO: 254 A. B. B. The file is formatted with NTFS and is incompatible with the new drive. That the motherboard is compatible with the processor B.com Ac tua A technician is troubleshooting a PC that continuously reboots. Which of the following is the cause of the problem? A. Answer: B. Which of the following would the technician need to complete this task? A. C. E. That the case fans are all blowing out instead of in C.CompTIA 220-702: Practice Exam transfer. That the BIOSrecognizes the processor D. Which of the following should the technician check NEXT? lTe sts . FAT32 cannot handle single files larger than 4GB. Any Time. The BIOS does not show the USB keyboard in the device list.

Which of the following components will MOST likely need to be replaced to resolve the issue? sts . The installation halts with a 'no bootable media found'. B." .com Ac tua A. There is a loose object in the case. The laptop's hard-drive Answer: B QUESTION NO: 256 A technician notices that the BIOS event log shows a 'chassis intrusion'. Motherboard C. C. The computer case was opened. Answer: C QUESTION NO: 257 Answer: C QUESTION NO: 258 A technician is installing Windows XP on a new SATA hard drive. Keyboard D.co m 78 . D. External pointing device lTe A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. An attacker hacked into the system. The hard drive jumper is incorrect Answer: B "Pass Any Exam. Installing the hard drive B.CompTIA 220-702: Practice Exam C. An optical drive drawer is open. Which of the following is the MOST likely reason for the event? A.actualtests. Which of the following missing steps resulted in this error message? A. Any Time.www. The CD of the operating system D. Pressing F8 during setup to enter safe mode D. Pressing F6 during the install to load third party drivers C. Touchpad B.

. D.co Which of the following are possible solutions to the error message 'NTLDR not found'? m 79 .actualtests. C. Use System Restore to roll back to an earlier date. B. The hard drive is not attached properly. B.www. The CPU is overheating. C. B. The memory is failing. Which of the following is MOST likely the problem? A. Use the Recovery Console and command format. D. The operating system is not installed. Use the Recovery Console and commandfixboot. The fan is easier to remove and clean." . C. Answer: A QUESTION NO: 260 Answer: B QUESTION NO: 261 Which of the following is a reason why case fans should be installed in the front of a case? A. the unit will repeat three short beeps and will not POST. Any Time.com Ac tua lTe sts A. D. Use the Recovery Console and commandnslookup. It forces hot air out of the PC. Answer: D QUESTION NO: 262 Which of the following is the FIRST step a technician should take when installing a wireless network card? "Pass Any Exam. It forces cooler air across the motherboard. It forces cooler air into the power supply quickly.CompTIA 220-702: Practice Exam QUESTION NO: 259 While powering up a desktop PC.

After arriving onsite. My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection. power on the PC. Answer: D QUESTION NO: 265 A customer has a wireless router with WEP enabled. B. the technician can see the SSID. D. C. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. The technician can access the customer's "Pass Any Exam. C. QUESTION NO: 264 A. Disconnect all peripherals except the CD-ROM. Download the latest drivers from the manufacturer's website. Disconnect all peripherals except the hard drive. listen and watch for the POST. Answer: C QUESTION NO: 263 A technician powers on a user's PC and gets no video or POST. listen and watch for the POST. Read the manufacturer's instructions. Install the software then install the wireless network card. C." . B. Remove all memory modules.co m . D.www. power on the PC. My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection. listen and watch for the POST. power on the PC.com 80 Ac tua Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional? lTe sts Answer: D . My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users. My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection.actualtests. listen and watch for the POST. Disconnect all peripherals then power on the PC. Any Time. Install the wireless network card then the software. D. Which of the following is the BEST action to take to determine if this is a bad motherboard and/or CPU? A.CompTIA 220-702: Practice Exam A. B.

co m . Any Time. Answer: B QUESTION NO: 267 A USB cable has a mini-USB connector on one end and two standard size connectors on the other. The incorrect WEP is being used. B.www. The second USB connector increases the power and enables functionality of the device.CompTIA 220-702: Practice Exam network and the Internet utilizing an Ethernet connection. Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK. D. B. Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue. D. C. C. The incorrect subnet mask is being used. Answer: A QUESTION NO: 268 Which of the following is the maximum file size for FAT32? "Pass Any Exam. The second USB connector is used for redundancy. D. Which of the following is the MOST likely cause of the problem? A. The second USB allows for power sharing between two devices making the devices last longer. Which of the following is the purpose of the second connector? A. Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue.actualtests. B. Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK. C. How can this feature be disabled? A. The DHCP has been disabled. Answer: C QUESTION NO: 266 A technician wants to disable User Account Control (UAC) in Windows Vista. The second USB connector allows for the daisy-chaining of devices. The gateway has been changed." .com 81 Ac tua lTe sts .

used as a template for all user accounts. Cannot perform any anti-virus updates. D. deleted. Computer will not power on. C. Which of the following are symptoms of a malware infection? (Select TWO). E.com Ac tua lTe sts .www.actualtests. Answer: D. A. Computer overheats and shuts off. When power is restored. Four gigabytes C. used by all guests to the network. After a period of inactivity the screen shuts off automatically. Turn the computer on and runchkdsk /r D.CompTIA 220-702: Practice Exam A." . Drive light is always on even when no programs are running. B. Any Time. "Pass Any Exam. Check Event Viewer for errors C. Perform a disk cleanup B. Six gigabytes D. Run defrag Answer: C QUESTION NO: 271 To enhance security on a Windows workstation. Five hundred megabytes Answer: B QUESTION NO: 269 A technician suspects one of the workstations in the office is infected with malware. which of the following is the BEST action to perform? A. C. disabled. Two gigabytes B. B. D. the default Guest group should be: A.E QUESTION NO: 270 A user is running defrag on a computer and the power goes out.co m 82 .

443 sts A technician is configuring a small office home office (SOHO) router to allow FTP access.com Ac tua lTe A. Runchkdsk /f.actualtests. the computer is still being infected by a virus. HTTP Answer: C QUESTION NO: 275 "Pass Any Exam. Any Time. B. Which of the following is the BEST solution for this problem? A. Replace the computer. Run scandisk. SNMP C. C. Answer: C QUESTION NO: 273 Answer: A QUESTION NO: 274 Which of the following protocols uses port 443 by default? A. 20 B.co m 83 . 25 C. Which of the following ports will the technician open? . HTTPS D.www. D. LDAP B. Update the virus signatures." .CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 272 A user has discovered that even though they are using the latest version of the anti-virus software. 80 D.

CompTIA 220-702: Practice Exam Which of the following is the MOST secure wireless encryption? A.com Ac tua lTe sts . Paper tray D. Which of the following could be the cause? A. Separation pad Answer: B QUESTION NO: 277 Which of the following will cause a ghost image on a printout? A. 802." . Scanner unit is defective Answer: A QUESTION NO: 278 Which of the following wireless standards uses the 5GHz frequency? A.11a "Pass Any Exam. WEP Answer: A QUESTION NO: 276 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. WPA2 B.11g B. Worn pickup rollers D.co m 84 . The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent. 802. Problem with the developing drum B. Any Time. Problem with the formatter board C.2 C. Faulty sensor C. IPSec C. 802.www.actualtests. WPA D. Paper pickup roller is worn B.

127.com Ac tua lTe sts . md C.co m Answer: C 85 ." .255 B.www.168.1 C.actualtests. 255.1 Answer: B QUESTION NO: 281 Which of the following commands will make a new directory? A. 802. 169.1 D. 192. Which of the following is the MOST likely cause? A. Any Time. CMOS battery D.255. rd Answer: B QUESTION NO: 282 "Pass Any Exam. CD-ROM disk QUESTION NO: 280 Which of the following is a local host IP address? A. cd B.255. dir D.CompTIA 220-702: Practice Exam D. the system still tries to boot from the optical drive. Optical drive B.0.1. Power supply C.254 1.3 Answer: C QUESTION NO: 279 A user reports that after configuring the BIOS to boot to the hard drive first.0.

C. The BIOS needs to be updated. Answer: B QUESTION NO: 285 When setting security permissions on a folder. The technician then installed a known good CPU with the same negative results. Reboot the computer.www. Check for a floppy disk in the FDD." . The technician removed and reseated the CPU with no positive results. "Pass Any Exam. Which of the following is the BEST solution to resolve this problem? 86 . D. Install a larger hard drive. Install a faster CPU. Guest users are allowed changed permissions. Answer: A QUESTION NO: 283 A. A loose connection on the hard drive.co m A technician notices that the computer locks up at times and maintains a high commit charge.com Ac When receiving a 'Missing NTLDR' error. B. B. .CompTIA 220-702: Practice Exam A technician installed a faster CPU and now the system will not start after the install. D. Reload the operating system. Install moreRAM. D. which of the following is the FIRST action that should be taken? tua QUESTION NO: 284 lTe Answer: B sts A. which of the following properties apply? A. The CMOS chip needs to be replaced. Which of the following is MOST likely the cause? A. The RAM needs to be upgraded. B.actualtests. Check the CMOS to make sure the boot order is correct. C. Increase virtual memory size. Any Time. C.

D." . Answer: B QUESTION NO: 286 Each time a user tries to print a document. Decrease the graphics resolution for the printer.actualtests. C. remove the AC power. read permissionsare denied on all files within the folder. Which of the following would BEST solve the issue? A. B. 2. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. By default. 15 volts Answer: B "Pass Any Exam. All sub-folders within that folder are given a password. 5 volts C. C.CompTIA 220-702: Practice Exam B.5 volts B. Add additional RAM to the printer. the FIRST thing to do is: A. D. remove the battery.com Ac tua lTe sts QUESTION NO: 287 . Answer: A When replacing a laptop keyboard. D. Any Time. remove the top bezel covering the screws holding the keyboard in place.co m 87 . Add a higher capacity toner cartridge to the printer. 6 volts D.www. All sub-folders inherit the most restrictive permissions within the folder. Change the printer paper to lighter grade. the user receives a 'out of memory' error message. B. C. Answer: D QUESTION NO: 288 How many volts does a power supply's 4-pin Molex connector carry to internal devices? A.

Device is disabled B. 128-bit WEP D.actualtests. bootdisk. Answer: C QUESTION NO: 290 Answer: B QUESTION NO: 291 Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system? A. a red 'X" indicates which of the following? A. C.com 88 Ac tua lTe sts A. erd. 64-bit WPA B.exe Answer: A QUESTION NO: 292 When using Device Manager. Any Time. 64-bit WEP C. bootcfg /rebuild D. 256-bit WPA . D." . Device conflict C. B. No device driver found "Pass Any Exam. rdisk.exe C.exe B. The copper can break loose from the heat sink and damage the computer's components. Static electricity from the technician's body can destroy the copper piping.CompTIA 220-702: Practice Exam QUESTION NO: 289 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. Oil from the skin can decrease copper's ability to conduct heat.www. Copper is a carcinogen and can be absorbed into the skin.co m Which of the following encryption methods requires a 10-digit network key? .

Laptop is running on battery power sts A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Answer: A "Pass Any Exam. The new drive is connected to the secondary bus as a slave drive. Bluetooth Answer: B Answer: A QUESTION NO: 295 A technician is adding a secondary IDE hard drive to an older system. Parallel B.www.co QUESTION NO: 294 m 89 . The old drive's jumper is set for master and the new drive is set for slave.com Ac tua lTe A. External monitor needs to be installed C. Any Time. Which of the following is the cause? . 802. Backlight failure B. After installation and the first boot. the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? A. Both drives' jumpers are set for cable select." .0 C. The new drive's jumper is set for master. Device has not been digitally signed Answer: A QUESTION NO: 293 Which of the following adapters will offer the HIGHEST data transfer rate? A. D. B.CompTIA 220-702: Practice Exam D.actualtests. C.11n D. USB 2. Keyboard failure D.

D. Windows refuses to accept the driver. QUESTION NO: 297 A. The driver CD is for Windows XP only. Which of the following is the BEST solution? A. Use a portable anti-static pad and wrist strap.25 inch bay. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected. to stabilize the power. The operating system is Windows VistA. and the wrist strap is connected to the mat. connecting it to the computer case. Leave the computer plugged into the outlet for grounding. C. Move the secondary hard drive to the bay and then connect it to the primary bus.com 90 Ac tua lTe The technician is working on a computer and the air is dry. The ribbon cable will not stretch from the primary hard drive to the open 5.www. Any Time. Which of the following is the MOST likely cause of this problem? A.actualtests. Use a wrist strap. The technician finds a second hard drive in an empty 5. Which of the following choices is the BEST option? sts . ensuring all components remain on the mat. Answer: A QUESTION NO: 298 A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC. B. C. Connect the new DVD drive as the slave on the secondary bus.25 bay connected to the secondary bus and jumpered as a slave. Move the secondary hard drive next to the primary hard drive and connect to the primary bus.co Answer: B m . B. and keep one hand on the case at all times while working on the unit. Connect the mini-tower and the new DVDdrive as the master on the secondary bus.CompTIA 220-702: Practice Exam QUESTION NO: 296 The customer brings their mini-tower and a new DVD/RW drive they want installed. "Pass Any Exam. Leave the computer plugged in and running." . D. so it will be in a controlled temperature environment. Advise the customer it is best if the computer is taken back to the shop for repair. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus.

CompTIA 220-702: Practice Exam B. C. Any Time. A technician is called and notes the user has the CD-RW drive.co m 91 . D. The driver on the CD is not digitally signed.0. The USB hub is a version 2. B. The RAM amount needs to be updated in Virtual Memory. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub.www." . The technician needs to initialize the NIC first within Device Manager before installing a driver. the internal wireless adapter is known by which of the following form factors? A. ISA D. Mini PCI C. Answer: A QUESTION NO: 299 A user reports that a newly installed external CD-RW is not working. When the installed RAM amount is verified in Windows Vista. only 3GB appears. The USB hub needs more USB ports. The USB hub is a version 1. D. C. B. a flash disk. D. PCIe 1x "Pass Any Exam. PCI B.1. C. Which of the following is the MOST likely reason for the problem? A.actualtests. The USB hub was not externally powered.com Ac tua lTe sts . Answer: C QUESTION NO: 300 A technician replaces two 1GB DIMMs with two 2GB DIMMs. Windows Vista 32-bit can only address up to 3GB of memory. Answer: B QUESTION NO: 301 On laptops. The driver is corrupt. Which of the following is the MOST likely cause? A. The DIMMs are from different manufacturers. The DIMMs are different speeds.

www. C:\users B. Which of the following tools would the technician use to locate the cable that runs to each room? .com 92 Ac tua A. Multimeter D. C:\documents and settings C. C:\usersettings Answer: A QUESTION NO: 305 "Pass Any Exam." . where are the user files located? A.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 302 A technician has been asked to replace a hard drive in a laptop. In the wiring closet all the Ethernet cables are hanging free and are not labeled. C:\uac D. Which of the following types of hard drives is in the laptop? A. SATA but with an adapter Answer: C QUESTION NO: 303 Answer: B QUESTION NO: 304 On a Windows Vista PC. Optical Time DomainReflectometer (OTDR) lTe sts A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms.actualtests. Toner probe C. SATA C.co m . eSATA B. Any Time. The documentation calls for an IDE hard drive. the drive has an unfamiliar connector. Extension magnet B. Upon removal. IDE but with an adapter D.

The file system is password protected." . Two C. D. C:\Documents and settings\User1\Desktop B. Windows XP Pro "Pass Any Exam. B. Four Answer: B QUESTION NO: 306 A user's system is locking up after the Windows logo screen on boot-up.www. The hard drive disk letter is not mapped. Answer: D QUESTION NO: 307 Answer: B QUESTION NO: 308 Which of the following operating systems.actualtests. C. Windows Vista B. Windows 2000 C. C:\Users\User1\Desktop C. uses 'Documents' as the name of a user's document folder? A. by default.CompTIA 220-702: Practice Exam Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Three D. C:\Users\User1 tua In Windows Vista. One B. Which of the following is the BEST reason for this? A.co m 93 . The computer is being accessed by a hacker. where would a technician find User1 desktop files? lTe sts .com Ac A. C:\windows\System32 D. The hard drive needs to be replaced. Any Time.

www. Processor lTe sts When a SMART error is received on a computer. Cable tester C. Windows XP Home Answer: A QUESTION NO: 309 Which of the following broadband networking technologies is MOST widely available in isolated areas? A. Any Time. which of the following devices MOST likely has a problem? . Extension magnet B. Floppy disk C.CompTIA 220-702: Practice Exam D. CD-ROM D. Ethernet C. Loopback plug D.actualtests. Power supply tester Answer: C "Pass Any Exam." .co m Answer: A 94 . Satellite B. Cable D. ADSL QUESTION NO: 310 Answer: A QUESTION NO: 311 Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? A. Hard disk B.com Ac tua A.

" . Enable MAC filtering B. A C.com 95 Ac tua lTe sts A. B.co m Which of the following can be used to achieve the highest transfer rate for an external hard drive? . C. The processor has overheated and is causing the video to not display. the onboard video no longer displays.CompTIA 220-702: Practice Exam QUESTION NO: 312 A user reports that after installing a PCIe video card into a system. Disable port forwarding Answer: A QUESTION NO: 315 Which of the following 802. Enable the DMZ C.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? A. The drivers for the onboard video card have been overwritten by thePCIe video card drivers. Which of the following is MOST likely the cause? A.1 D. The BIOS detected the PCIe video card and disabled the onboard video. USB 2. Any Time. The PCIe video card is defective and is conflicting with the onboard video. N B. FireWire B.0 .www. Answer: C QUESTION NO: 313 Answer: B QUESTION NO: 314 Which of the following will allow a technician to secure a wireless access point? A. USB 1. D.actualtests. Enable DHCP D. B "Pass Any Exam. eSATA C.

the technician finds that some of the drives will intermittently be unavailable.0 port? A. Support for legacy devices has been turned to inactive in the BIOS. The power supply is not supplying enough power. "Pass Any Exam. 480Mbps D.co m Answer: C 96 . 100Mbps C. C." . B. 512Mbps QUESTION NO: 317 Answer: C QUESTION NO: 318 After a computer has been returned from having the system board replaced. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports.com Ac tua A. Which of the following is the MOST likely cause of the problem? A. The front USB ports were not connected to the system board header. C. The BIOS does not recognize the new drives. Any Time.CompTIA 220-702: Practice Exam D. The USB drivers were not installed after the repair. D.actualtests.www. 1. G Answer: B QUESTION NO: 316 When installing an external USB hard drive.1Mbps B. Which of the following is the MOST likely reason that the drives are periodically unavailable? . The partition tables on the drives need to be cleared. The drives need to be formatted with NTFS. B. D. The keyboard and mouse are plugged into the rear USB ports and are working properly. lTe sts After installing multiple hard drives in a computer. which of the following is the maximum speed that can be expected when connecting to a USB 2. The front USB ports need to be activated in System Properties.

SMTP C. FTP B. Any Time. IDE B. Which of the following technologies should be recommended? A. SATA Answer: D QUESTION NO: 322 Which of the following expansion slots are available on a laptop? "Pass Any Exam. D." . C. B.www. Remove all used applications.co m 97 .ini. USB C. Answer: D QUESTION NO: 320 Which of the following creates a secure connection to a remote host? A. EIDE D. Backup the registry.com Ac tua lTe sts . SSH D.actualtests. TELNET Answer: C QUESTION NO: 321 A customer wants to ensure that their new drive has the fastest transfer speed. Educate the user.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 319 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. Backup the boot.

co m 98 . Installing antivirus B. -l B. PCMCIA D. Changing the permissions and passwords D. Install a processor with larger L1 cache D. ISA B." .CompTIA 220-702: Practice Exam A. -r Answer: B QUESTION NO: 324 Answer: D QUESTION NO: 325 A technician receives a message stating virtual memory is low.www. Increase the RAM speed Answer: A "Pass Any Exam. PCI Answer: C QUESTION NO: 323 Which of the following switches allows a technician to PING the host until stopped by manual override? A. Any Time. -n D. Educating the end user lTe Which of the following is the BEST way to mitigate phishing attempts? sts . Increase paging file size B. -t C.actualtests. Which of the following will resolve this issue? A.com Ac tua A. PCIx C. Add RAID to the memory C. Reconfiguring the firewall C.

B. The case fan has stopped working. upon further investigation a faint image can be seen. Theheatsink has gone bad. Answer: C QUESTION NO: 329 "Pass Any Exam. External VGA port D. Which of the following has MOST likely occurred? A. The workstation functions but is not making any noise. The power supply has failed.com Ac QUESTION NO: 328 tua lTe sts . Backlight Answer: D A workstation is constantly overheating. Whether the printer has lost its IP settings D.www.co m 99 . Which of the following should the technician check NEXT? A. Whether the printer is out of paper C. Which of the following has become defective? A." . The processor has stopped working.actualtests.CompTIA 220-702: Practice Exam QUESTION NO: 326 A printer is connected to the network but users are no longer able to print to it. Any Time. Whether the switch has gone bad Answer: B QUESTION NO: 327 A laptop's screen is dark. D. Video card B. C. Whether the network card defective B. There are no other reported issues with the network. Battery C. A technician checks the connection and it seems to be seated properly.

SATA D. 2 B. Which of the following RAID levels does this match? lTe sts . Floppy C. RAID 10 Answer: B QUESTION NO: 332 Which of the following is the MINIMUM amount of hard drives needed for a RAID 5 array? A. Which of the following is MOST likely the problem? A. The CD drive cannot play DVDs. 4 "Pass Any Exam. PATA B. The video card needs more RAM. C. B.co m 100 . Which of the following is the drive type? A. RAID 1 C. 3 C. The video card does not support the video resolution.com Ac tua A technician is instructed to configure a set of mirrored drives on a desktop." .CompTIA 220-702: Practice Exam A user is unable to play a training video in their computer. Any Time. Answer: A QUESTION NO: 330 A technician needs to replace a hard drive in a desktop computer.actualtests.www. D. The data cable connected to the drive is a ribbon cable with a 40-pin connector. RAID 5 D. SCSI Answer: A QUESTION NO: 331 A. RAID 0 B. The HDD has been encrypted.

com 101 Ac tua lTe sts . RECOVER D. NET FILE C.actualtests. Any Time. SHUTDOWN Answer: A QUESTION NO: 336 Which of the following Windows features would a technician use to setup a program that needs to run daily? "Pass Any Exam. NET USE B. NET SHARE D.CompTIA 220-702: Practice Exam D. NET VIEW Answer: B QUESTION NO: 335 Which of the following commands will allow a technician to start and stop Windows services? A. 5 Answer: B QUESTION NO: 333 Which of the following commands will map a network drive? A. NET SEND B." . NET VIEW Answer: A Which of the following commands will allow remote use of a folder? A.www.co QUESTION NO: 334 m . NET B. NET SHARE C. EDIT C. NET FILE D.

co m 102 . Loopback plug lTe A technician is making multiple CAT5 patch cords to hook new equipment to the network. Administrator logs C. Disk Manager Answer: C "Pass Any Exam. Performance Monitor D.CompTIA 220-702: Practice Exam A. Disk Management C. Task Manager Answer: B Answer: A QUESTION NO: 339 A new security administrator asks a technician to help review logs on a computer system. System Tray B.www. Task Scheduler C. Performance Monitor B. Event Viewer D. Cable tester B. Services and Applications Answer: B QUESTION NO: 337 Which of the following Windows applications is used to create a mount point? A.actualtests.com Ac tua A." . Multimeter C. Which of the following tools would the technician use to show the security administrator the logs? A. Any Time. Which of the following is the BEST tool for verifying the cord type? sts QUESTION NO: 338 . Event Viewer D. Load tester D. Computer Management B.

com 103 Ac While using the ping command to try and reach a local server.CompTIA 220-702: Practice Exam QUESTION NO: 340 Which of the following is used to assign a computer to a specific network segment? A.www. IMAP Answer: C A.actualtests. TELNET D. DNS C. The virus cannot be removed by the antivirus "Pass Any Exam. After confirming that the PC is physically connected to the network. NAT D. TRACERT B. DIG Answer: A QUESTION NO: 343 A technician receives an alert that a machine on the network is infected with a virus. The antivirus software on the machine has detected the virus. SSH D. NAT C. Default gateway Answer: A QUESTION NO: 341 Which of the following protocols is used for remote administration? A." .co m . TFTP B. a technician receives a response of "Destination host unreachable". GREP C. Subnet mask B. which of the following commands should the technician use to get more detailed information? tua QUESTION NO: 342 lTe sts . Any Time.

CompTIA 220-702: Practice Exam software. Which of the following actions should be taken FIRST? A. Quarantine the infected system D. Least privilege "Pass Any Exam. Install anti-malware software D. Shut down the power to the system Answer: C QUESTION NO: 344 A technician at the company spends a large amount of time manually installing antivirus updates on individual machines. Any Time. Use an encrypted file system B. Strong passwords D. Three-factor user authentication C.co m 104 . Schedule user education B. Encrypt system folders and files Answer: A QUESTION NO: 346 Which of the following terms describes files and folders in sub-directories having the same permissions as the root or parent directory? A.www." . Which of the following steps could be taken to reduce the amount of time spent maintaining antivirus systems? A. Educate end users about viruses Answer: B QUESTION NO: 345 Which of the following is the BEST way to protect against a data loss caused by the theft of a laptop? A.actualtests.com Ac tua lTe sts . Quarantine all systems on the network C. Switch to encrypted file systems B. Switch to automatic updates C.

Any Time. the technician cannot get the optical discs to work. Local shares D. All of the following are malware symptoms EXCEPT: A. Which of the following is MOST likely the cause? A. Which of the following is the MOST likely cause of the user's issue? sts . The user has CD+RW discs C." . Default permissions C. the technician determines that the CD drive in the user's computer is fully functional.CompTIA 220-702: Practice Exam B. However. C. The user hasBlu-ray discs B. Worm C. decreased volume of spam.co m . decreased system performance. The user has CD-RW discs D. The user is also receiving an increased amount of spam email. Inheritance Answer: D QUESTION NO: 347 A user reports that new optical disks are not working.com 105 Ac A. Virus B. "Pass Any Exam. The users has aBlu-ray drive Answer: A QUESTION NO: 348 Answer: D QUESTION NO: 349 A technician is preparing user education to raise awareness of malware. B. Network bandwidth D.actualtests. After troubleshooting. increase number of pop-ups. The technician's goal is to increase user awareness and prevent the future spread of malware. Malware tua lTe A user reports that their computer is running slower since they viewed an online training presentation.www.

www. \Temp B. Replace drum B. Which of the following errors might appear on the printer as a result? A. Out of memory D.actualtests.com Ac tua A. Pagefile. DEFRAG C. IO.sys lTe sts Files used for a short period of time and updated frequently are stored in which of the following locations? . home page hijacking. Clear paper jam C. MSCONFIG B. FDISK QUESTION NO: 351 Answer: A QUESTION NO: 352 A printer takes over 30 minutes to print single pages when the pages contain large pictures." . Which of the following system tools should a technician use FIRST to correct the error? A. \RECYCLER D. Any Time.sys C.co m Answer: C 106 . CHKDSK D. Replace toner Answer: C "Pass Any Exam.CompTIA 220-702: Practice Exam D. Answer: B QUESTION NO: 350 A user receives an error about missing or corrupt files every time the user reboots their computer.

System B. Any Time. Drum Answer: B QUESTION NO: 354 Computers on the network are frequently infected with viruses. worms and Trojans." . end users should be educated about all of the following EXCEPT: A. malware. Malware engines D. Application C. Audit D. Virus encyclopedias Answer: A QUESTION NO: 356 To prevent unintentional destruction of data and the theft of data from company machines.co m Which of the following logs contains information related to user installed programs and the performance of all programs? .CompTIA 220-702: Practice Exam QUESTION NO: 353 A color laser printer is producing pages where the ink smears when touched. Which of the following should be updated automatically to prevent future problems? A. malware.actualtests. Which of the following components should be replaced? A.com 107 Ac tua QUESTION NO: 355 lTe Answer: B sts A. Fuser C. Antivirus engines C. Paper tray B.www. Toner D. "Pass Any Exam. Antivirus signatures B. Security .

3389 D. 125 C. Answer: D QUESTION NO: 357 In which of the following locations is the fonts folder stored in the Windows OS? A. spear-phishing.actualtests. 23 B. D. \Temp C. 8080 Answer: C QUESTION NO: 359 Which of the following is MOST important when installing a wireless router? A. DCPA C. Location B. Any Time. secure protocols. C. \Windows Answer: D QUESTION NO: 358 Which of the following ports need to be open for RDP? A.www.CompTIA 220-702: Practice Exam B.co m 108 . \System32 B. social engineering. \Documents and settings D." . Number of client machines Answer: A QUESTION NO: 360 "Pass Any Exam.com Ac tua lTe sts . SSID D.

XCOPY D.16 1. MOVE B. 169.0. WPA Answer: D QUESTION NO: 361 Which of the following commands is used to duplicate a directory from one location to another? A. NSLOOKUP D.1 D.0. Any Time." .1 C.actualtests.1. 127.1 Answer: C QUESTION NO: 363 Which of the following is the BEST command to perform DNS queries? A. PING C. EDIT Answer: C QUESTION NO: 362 Which of the following IP addresses is used to test that TCP/IP is installed correctly? A.www. Disabling SSID B. 192.254.CompTIA 220-702: Practice Exam Which of the following provides the GREATEST security? A.1 B. TRACERT B.0.co m 109 .com Ac tua lTe sts . COPY C. WEP C.168. NETSTAT Answer: C "Pass Any Exam. 172. Static IP D.

Loopback plugs B. Device Manager B. Battery voltage . Cable tester C. Multimeter D. TDR Answer: A QUESTION NO: 365 After a user has upgraded to Windows Vista. Lid switch B." .actualtests. Services Console "Pass Any Exam. Disable external devices C. Video drivers C. Disable UAC Answer: A QUESTION NO: 367 Which of the following locations can the STOP error code be found after a Windows BSOD? A.co m A laptop is powered on and the technician can hear the hard drive running but cannot see anything on the screen.com 110 Ac tua QUESTION NO: 366 lTe Answer: A sts A.CompTIA 220-702: Practice Exam QUESTION NO: 364 A user is having problems with their external modem.www. Disable NTLDR D. Which of the following tools is BEST for the technician to use to test the computer COM port? A. Inverter board D. Any Time. they report that the animations on the windows interface are extremely slow. Which of the following should the technician check FIRST? . Disable Aero B. Which of the following would BEST help to resolve the issue? A.

The subnet mask of each wireless client D. Thepreshared WPA key for encryption B. Event Log Answer: D QUESTION NO: 368 Which of the following should be checked FIRST if the laptop's fan continuously goes full speed? A. Dust buildup B. My Computer D. Disable SSID broadcast D. Enable MAC filtering Answer: D QUESTION NO: 371 "Pass Any Exam.CompTIA 220-702: Practice Exam C. AC adapter C. Enable WEP encryption C. The network name of the wireless network C." . The IP address on each wireless client sts Which of the following needs to be set manually on wireless clients if the WAP SSID is hidden? . Fragmentation QUESTION NO: 369 Answer: B QUESTION NO: 370 Which of the following would be the BEST way to restrict access to the WAP from certain clients? A. Any Time.www.co m Answer: A 111 . Battery temperature D. Disable DHCP server B.actualtests.com Ac tua lTe A.

" . C:\Program Files D. C:\Program Files (x86) Answer: A QUESTION NO: 373 A. Any Time. The voltage power supply B. PING B. TRACERT C. C:\Windows\System32 Answer: B QUESTION NO: 372 Within a 64-bit Windows desktop OS. C:\Windows\System32 D.CompTIA 220-702: Practice Exam Within a 64-bit Windows desktop OS. C:\Program Files B. C:\Windows\ B.com Ac tua Which of the following commands will BEST determine the point where a connection is dropped between a client and a remote server? lTe sts . by default where are the program files for 64-bit programs located? A. Cartridge shipping tab "Pass Any Exam.actualtests. C:\Program Files (x86) C. NSLOOKUP D.www.co m 112 . which of the following should a technician check FIRST if the printer now only prints blank pages? A. by default where are the program files for 32-bit programs located? A. C:\Windows\ C. MSCONFIG Answer: B QUESTION NO: 374 After a printer's toner is replaced.

com Ac tua lTe sts . Monthly C. Printer drum replacement Answer: B QUESTION NO: 376 Which of the following is the BEST choice for the frequency of antivirus software and definition updates? A. Disable Spooler C. Disable UAC B. Printer drivers D. Yearly B. Disable NTLDR Answer: C "Pass Any Exam.CompTIA 220-702: Practice Exam C. Which of the following would BEST resolve the issue? A. Page count reset C. it is reported that the animations on the GUI are extremely slow." . Roller regenerator applied B. The I/O port Answer: B QUESTION NO: 375 Which of the following should be performed after a maintenance kit has been applied and full functionality tested? A. Weekly D.actualtests. Disable Aero D.co m 113 . Any Time. New network settings applied D.www. Daily Answer: D QUESTION NO: 377 After a user has upgraded to Windows Vista.

Which of the following is the QUICKEST way to the user's folder? A. Documents and Settings. Printers and Faxes Control Panel B. Needle-nose pliers B. Locking pliers D.actualtests. user's name.com 114 Ac tua lTe sts .www. Documents and Settings. The video card to see if it is faulty Answer: A QUESTION NO: 381 A technician needs to backup a user's local My Documents on a Windows XP workstation. Which of the following should be checked FIRST if the video is not displaying? A. user's name. The video card's IRQ to see if it is conflicting with the sound card C. A video adapter to see if the onboard video is conflicting with the motherboard D. My Computer D. Users. and then My Documents "Pass Any Exam. Extension magnet C. Browse to the root. Loopback plug Answer: A QUESTION NO: 380 A new video adapter is installed onto a system that has onboard video. Any Time. Services Console C. Browse to the root. Networking Control Panel Answer: B QUESTION NO: 379 Which of the following would be the BEST device to use when removing a loose screw from the inside of a laptop? A." .co m . and then My Documents B.CompTIA 220-702: Practice Exam QUESTION NO: 378 In which of the following locations could a technician restart the printer spooler? A. The BIOS to see if the onboard video has been disabled B.

DFS log B.CompTIA 220-702: Practice Exam C.co m . NET SHARE Answer: A QUESTION NO: 383 Answer: C QUESTION NO: 384 A technician is troubleshooting a client issue with DNS on a Windows workstation." . System log C. My Documents. Type %temp% into the run box. Security log lTe A technician is troubleshooting a user's problem with their antivirus program.www. NET USE B. Any Time. TRACERT E.com 115 Ac tua A. Which of the following utilities could the technician use to determine which DNS server the client workstation is using? (Select TWO). and then user's name Answer: A QUESTION NO: 382 A user cannot connect to any of the mapped drives on their Windows XP workstation. In which of the following locations would the technician MOST likely check to investigate error messages with the antivirus? sts . NSLOOKUP "Pass Any Exam. NET USER C. Application log D. IFCONFIG D. A. NET USE B.actualtests. IPCONFIG C. Type %system% into the run box D. Which of the following commands could a technician use to delete drive mappings using the command prompt? A. NET SESSION D.

Create a PKI and setup certificate based access D. SNMP C. SSH B.CompTIA 220-702: Practice Exam Answer: B.actualtests. Application log C. Net Use D. Any Time. Enable SSID and configure WEP C. System log D. All workstations should be pointing to a central NTP server. Disable SSID broadcasting B.com 116 Ac tua lTe A. MAC address filtering Answer: A QUESTION NO: 388 "Pass Any Exam. Security log Answer: C QUESTION NO: 386 Answer: A QUESTION NO: 387 Which of the following provides the LEAST security when setting up a small office home office (SOHO) wireless environment? A. IIS log B." .co m .E QUESTION NO: 385 A technician is troubleshooting a workstation that has the wrong time information. TRACERT sts Which of the following tools would the technician MOST likely use to remotely connect to a router when resolving a client issue? . Which of the following locations would the technician check to investigate error messages related to this issue? A.www.

CompTIA 220-702: Practice Exam A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2. Domain membership C.www. Bitlocker Answer: D QUESTION NO: 390 Which of the following is the BEST way to prevent social engineering tactics? A. WPA2 is not listed as an option. MSCONFIG B. Install the latest wireless NIC firmware C. While configuring the WAP. Install the latest WAP drivers Answer: C QUESTION NO: 389 Which of the following could be used to prevent an attacker from accessing the master boot drive when attaching a hard drive to another system? A. Encryption Answer: A QUESTION NO: 391 A user reports slow performance when opening applications on a computer.actualtests. Which of the following is the BEST location for a technician to forcefully end programs? A. Antivirus software C. Install the latest wireless NIC drivers B. Which of the following should the technician do NEXT? A. Group policy D. Any Time." .com Ac tua lTe sts . BIOS password B. Install the latest WAP firmware D. End user training B.co m 117 . IPCONFIG "Pass Any Exam. EFS D.

The device drivers are not compatible with the computer D. The storage device is a USB 2. DIR B.1 Answer: D "Pass Any Exam.0 and computer is a USB 1.www.com Ac tua lTe sts .CompTIA 220-702: Practice Exam C. RD C. Computer Management D. Extension magnet B. Task Manager Answer: D QUESTION NO: 392 Which of the following tools is BEST to use if a technician has dropped a screw into a workstation while repairing it? A.0 C. Tweezers Answer: D QUESTION NO: 393 Which of the following commands creates a new folder on a storage device? A.co m 118 . MD Answer: D QUESTION NO: 394 A user states that their USB device is transferring data slowly. The storage device is near full capacity and needs formatting B. CD D.actualtests. Cable tester D. Any Time.1 and computer is a USB 2." . Locking pliers C. Which of the following is MOST likely the problem? A. The device when used on a different computer transfers data quickly. The storage device is a USB 1.

CompTIA 220-702: Practice Exam QUESTION NO: 395 Which of the following is a speed enhancement in Windows performance when searching for files? A. Indexing B. Formatting C. Disk Cleanup D. System Restore Answer: A

QUESTION NO: 396 Which of the following should be used to check a serial port for functionality? A. Loopback plug B. Toner probe C. Multimeter D. Cable tester Answer: A

QUESTION NO: 397

A. Print spooler has been disabled B. IP address of the printer has been modified C. Printer is out of paper and is producing an error D. IRC service was stopped Answer: B

QUESTION NO: 398 A technician receives a PC that will not turn on. The technician has tried using a different power cord and outlet. Which of the following should the technician check NEXT? A. CMOS battery "Pass Any Exam. Any Time." - www.actualtests.com 119

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QUESTION NO: 399 Which of the following percentages is required for Disk Defragmenter to fully defragment the volume? A. 5% B. 15% C. 25% D. 50% Answer: B

Which of the following commands can be used to map a network drive? A. nslookup B. xcopy C. ipconfig /all D. net use

QUESTION NO: 401

Which of the following could be used to test the voltage coming from a power supply? A. Line tester B. Multimeter C. Loopback plugs D. Cable tester Answer: B

QUESTION NO: 402

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CompTIA 220-702: Practice Exam Which of the following should be used to test a parallel port? A. Line tester B. Multimeter C. Null modem cable D. Loopback plugs Answer: D

QUESTION NO: 403 A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to perform? A. Update the manufacturer's chipset drivers. B. Replace the two 2GB DIMMs with four 1GB DIMMs. C. Update the PC BIOS and verify all memory is seen in POST. D. Replace both of the 2GB DIMMs memory with new memory. Answer: C

QUESTION NO: 404

An administrator has connected a computer to the network, but does not have connectivity. Which of the following is the BEST way to test connectivity? A. Digitalmultimeter B. Line tester C. Network card tester D. Computer diagnostic software Answer: B

QUESTION NO: 405 Which of the following tools should the technician use when testing a serial port? A. Cable tester B. Multimeter

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D. LCD panel D. Any Time.actualtests.www. Which of the following is MOST likely the cause of this issue? A. LCD cable C. Inverter B. The CMOS battery has to be replaced. System I/O Answer: A QUESTION NO: 408 A technician has to repeatedly set the BIOS time. D. Which of the following is MOST likely the cause? A. The printer is offline." . Which of the following is MOST likely the cause? A. Daylight savings time is checked in the OS settings. C. C. Loopback plug D.CompTIA 220-702: Practice Exam C. Logic probe Answer: C QUESTION NO: 406 The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. The network connection is unavailable.co m 122 . Answer: C "Pass Any Exam. but when connecting to an external display.com Ac tua lTe sts . The print spooler is stopped. The OS system time is wrong. the image is fine. The user does not have the proper security permissions. B. B. Daylight savings time is unchecked in the OS settings. Answer: B QUESTION NO: 407 A customer has a dim image on their internal LCD panel.

When the technician restarts the machine. B. reinstall the OS.actualtests. DVD D.com 123 Ac While trying to load an image on a machine. the process stalls at configuring BIOS settings. Memory module B.CompTIA 220-702: Practice Exam QUESTION NO: 409 A laptop optical drive has failed and needs to be replaced with a drive allowing the user to store 25GB of data on each disk. Answer: A QUESTION NO: 412 A user needs a laptop keyboard replaced because the space bar is not working. Update BIOSfirmware. it does not POST. and reboot the machine.reboot. DVD-RW B. Hard drive C. Motherboard D.co m . DVD+RW C. boot. A technician replaces the "Pass Any Exam. Restart the machine. Which of the following can be performed to resolve this issue? tua lTe sts . Blu-Ray Answer: D QUESTION NO: 410 A technician has been called to a user's desk to diagnose a computer that is making a loud grinding noise when it is powered on. shut down and move the jumper back." . Optical drive Answer: B QUESTION NO: 411 A. Any Time. Shut down the workstation. C. D.www. and move the CMOS jumper. Which of the following drive types would MOST likely be installed? A. Move the CMOS jumper. and reboot the machine. remove the CMOS jumper. Which of the following has failed? A. The computer fails to load the operating system and has an error that states 'no boot device found'.

Answer: D QUESTION NO: 413 A user states that the LCD display on their laptop has intermittent lines on the screen. C. C.CompTIA 220-702: Practice Exam keyboard. The keyboard ribbon is not seated properly. the line appears and then disappears.co m 124 .www.com Ac tua lTe sts . With which of the following should the technician be MOST concerned? A. Proper jumper placement on the drives D. Which of the following is the MOST likely cause? A. The drive is high density dual-sided "Pass Any Exam." . Answer: B QUESTION NO: 414 A technician is installing a second PATA hard drive on the same channel as an existing PATA drive. B. D. The new keyboard is defective and needs to be replaced. Matching sizes for the two drives C. The motherboard firmware version B. The video controller on the system board is defective. D. The system board is defective. The hinge on the display panel is damaged. StickyKeys is enabled and needs to be disabled. Matching RPM ratings for the two drives Answer: C QUESTION NO: 415 When installing a floppy drive a technician should pay careful attention to which of the following? A. The technician notices that when the display panel is moved. The bus speed is compatible with the floppy drive B. Which of the following is the MOST likely cause? A.actualtests. B. and notices that a diagonal set of keys will not respond. Any Time. The display panel is defective. The display cable is loose or damaged.

The GPU is not compatible with the CPU. The fan is not compatible with the new motherboard. Any Time. carefully disassembling each component Answer: C QUESTION NO: 418 A new firewall has been installed and now the client offsite is unable to RDP into the server. 3389 D. Remove the hard drive and backup all data before disassembly B." . The replacement motherboard firmware is out of date. Which of the following is the MOST likely cause of this error? A.actualtests.co m 125 .com Ac tua lTe sts . Start from the top of the laptop. the system overheats and fails to boot. The data cable from the drive to the controller is properly aligned D. The system only has one floppy drive installed Answer: C QUESTION NO: 416 After replacing the motherboard in a laptop. D. C. B. Answer: A QUESTION NO: 417 When disassembling a laptop a technician should do which of the following? A. 8080 Answer: C "Pass Any Exam. Refer to the manufacturer's documentation D.www.CompTIA 220-702: Practice Exam C. Carefully place all screws in one container so that they do not get lost C. Thermal paste was not applied between theheatsink and CPU. Which of the ports need to be open and forwarded to the server? A. 23 B. 80 C.

Oscilloscope B.co m Which of the following should be used when removing or installing computer components? .actualtests. Flash drive B. Floppy disks D. Multimeter . LCD B. Loopback plug Answer: C QUESTION NO: 422 Which of the following should MOST likely be replaced if the laptop will not display any video through the laptop's screen or an external monitor? A. Wire crimper C.www. Multimeter D.CompTIA 220-702: Practice Exam QUESTION NO: 419 A user would like 50GB of data transferred from their old computer to their new computer. Which of the following would be the BEST way to transfer their data? A. USB hard drive adapter Answer: D QUESTION NO: 420 Answer: B QUESTION NO: 421 Which of the following would BEST be used to test that a power supply is providing the correct power to a system? A. Any Time.com 126 Ac tua lTe sts A." . Power inverter "Pass Any Exam. Anti-static mat C. DVDs C. Thermal compound B. Loopback plugs D.

co m 127 . Any Time. CAT5 cable tester Answer: A. Pliers Answer: B QUESTION NO: 425 Which of the following tools is used to prevent ESD? A. A.www.CompTIA 220-702: Practice Exam C. Punch down C. Power supply tester Answer: B "Pass Any Exam. Cable tester B.actualtests." . Multimeter D. Multimeter B. Loopback plug D. Power supply tester E.D QUESTION NO: 424 A laptop LCD screen needs to be replaced. Metal shim D. Which of the following tools would be BEST used to open the case? A. Video drivers D. Flathead screwdriver B. Video card Answer: D QUESTION NO: 423 Which of the following tools could be used to probe a faulty power supply? (Select TWO). Plastic shim C. Wrist strap C.com Ac tua lTe sts .

ping -l B. Many times the printer errors out and will not print the graphics.www. ping -c Answer: C QUESTION NO: 429 After replacing a processor in a PC. Flash the NVRAM D. Multimeter B. Which of the following tools would BEST accomplish this? A. Update the firmware Answer: A QUESTION NO: 428 A.com Ac A technician on a Windows PC wants to ping continuously to another PC. ping -t D. the printer will always print text documents. the system shuts down after a few seconds.CompTIA 220-702: Practice Exam QUESTION NO: 426 A technician wants to verify that a PC power supply is converting the AC current it receives in to the correct DC current. Any Time. Which of the following should be done to correct the issue? "Pass Any Exam." .actualtests. Print the graphics in grayscale C.co m 128 . Install more printer memory B. Toner and probe Answer: A QUESTION NO: 427 An advertising firm often prints large amounts of graphics on their color laser printer. Which of the following commands will facilitate this? tua lTe sts . pathping C. Which of the following is the BEST way to remedy this issue? A. Power attenuator C. Amperage meter D.

Install a slower processor Answer: A QUESTION NO: 430 New memory has been installed into a PC. Which of the following may resolve the problem? A. Floppy disk is in the drive C. Any Time.actualtests. In which of the following slot types would the new card MOST likely be installed? A.CompTIA 220-702: Practice Exam A. PCIe B. PCMCIA "Pass Any Exam. The PC fails to POST after the memory is installed. Install a new cooling fan C. Floppy ribbon is not connected D. Floppy ribbon is reversed B. Reset the BIOS to default settings D. Update the BIOS D.co m .www. Configure the memory parity C. Upgrade the operating system Answer: C QUESTION NO: 431 After installing a replacement floppy disk drive. PCI C. AGP D. Upgrade to a compatible processor B. the LED on the drive stays constantly lit and the drive does not work. Which of the following is the MOST likely cause of the problem? A." . This is normal after replacement Answer: A QUESTION NO: 432 A technician needs to add an Ethernet adapter to a laptop computer. The manufacturer's website states that the motherboard supports the new memory.com 129 Ac tua lTe sts . Apply fresh thermal compound B.

www. Connect the internal antenna. Any Time. Install an external antenna. Answer: D QUESTION NO: 434 Answer: D QUESTION NO: 435 A laser printer is displaying an error message that the toner needs to be replaced. Incompatible print driver C.com Ac tua A.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 433 A laptop needs to have a wireless adapter installed." . After a few minutes the printer displays an error and does not print the graphic. nothing prints. Network connectivity issue B. Reset the maintenance page count D. B. D. Regular text documents print without issue. The laptop supports the installation of an internal wireless card in a mini PCI slot. Replace the fuser C. Which of the following is the MOST likely cause of the issue? . Which of the following would MOST likely resolve the issue? A. Windows does not detect any wireless signals.actualtests.co m 130 . Calibrate the printer for the new toner B. Enable the mini PCI slot in the BIOS. Remove the seal strip from the toner Answer: D "Pass Any Exam. Firmware needs to be updated D. After installing the card. After replacing the toner. Insufficient printer memory lTe sts A user is attempting to print a very large color graphic to a network color laser printer. Increase the power level of the card. Which of the following will MOST likely resolve the issue? A. C.

com 131 Ac tua lTe sts . -a C.x.www. -f Answer: C QUESTION NO: 437 A technician installs a motherboard from a manufacturer that states it supports 4GB of RAM. NAT D.CompTIA 220-702: Practice Exam QUESTION NO: 436 Which of the following switches in Windows can be used to ping a host until stopped? A. After the installation. Windows update Answer: A QUESTION NO: 438 A technician notices that the computer is only obtaining a 169.x. SNMP Answer: A QUESTION NO: 439 A user would like to manage a workstation from a different network. Which of the following services is MOST likely malfunctioning? A. -l B. Any Time. DHCP B. the computer only recognizes 2GB. Update firmware B. Which of the following needs to be performed? A.x IP address on the network even when the network card is set to obtain IP address automatically. Enable DHCP "Pass Any Exam. -t D.actualtests. Which of the following would be used to enable this operation? A. DNS C." . Update drivers C. Replace the CMOS battery D.co m .

Enable firewall C. 4800MHz Answer: B Answer: A QUESTION NO: 442 A user replaces a laptop's wireless PCMCIA card with a different vendor's card. "Pass Any Exam. B. DMZ is enabled. WEP is being used. 3200MHz lTe Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz? sts QUESTION NO: 441 . Enable port forwarding D. Any Time." . 2933MHz D. C. D.actualtests. 1600MHz C. The OS sees all known wireless networks but cannot connect to the user's network. SSID broadcast is disabled. 1600MHz C. 1333MHz B. MAC filtering is enabled. Enable MAC filtering Answer: C QUESTION NO: 440 Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 3200MHz? A.www. 3200MHz D. Which of the following is the MOST likely reason for this behavior? A. All of the new card configuration steps have been followed. 1333MHz B.co m 132 .CompTIA 220-702: Practice Exam B.com Ac tua A.

Multimeter B. Which of the following should be checked FIRST? A. Memory type and speed B. Loopback plugs C. Document screw locations C. this is the same line that the DSL is on. Place LCD to the side to prevent damage Answer: B QUESTION NO: 446 "Pass Any Exam. CPU fan operation Answer: D QUESTION NO: 444 A client is having a problem with crosstalk on their phone line. Which of the following tools can a technician use to verify the problem? A. Hard drive jumpers C.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 443 An ACPI PC powers on and runs POST." . Place all screws in a cup B.com Ac QUESTION NO: 445 tua lTe sts . HDD for bad sectors D. Less than a minute later it powers off. Any Time.actualtests.co m 133 . Butt set Answer: D When replacing a system board on a laptop. Place all parts in a bin D. which of the following should be done FIRST to help ensure proper reassembly? A. Cable tester D.www.

Microsoft Knowledge Base D.CompTIA 220-702: Practice Exam When replacing system components on a laptop. The laptops all have their physical wireless switches turned off. B.www. D. Answer: B QUESTION NO: 449 A technician is troubleshooting a PC that intermittently does not power on. Which of the following is the MOST likely issue? A. The hard drive is defective and needs to be replaced.co m 134 . Any Time. C. None of the laptops can pick up the SSID for the access point. Answer: D QUESTION NO: 448 A user reports that their Windows XP machine. which of the following should the technician consult FIRST? A.11g and the laptops are 802. The access point is 802.com Ac tua lTe sts . WPA2 security was not turned on for the access point. can only recognize 137GB during usage.11n. which has a 250 GB hard drive. Manufacturer documentation C.11g. Service Pack 1 has not been installed on the machine. Which of the following is the MOST likely problem? A. Which of the following tools would be the BEST choice to use to verify a possible cause? A. Technical chat forum Answer: B QUESTION NO: 447 A technician has just deployed new laptops for a company to be used in conjunction with their existing wireless access points. D. B. Windows XP does not support hard drives larger than 137GB.actualtests. C. if the technician is unsure of a part location. The access point is 802." . The hard drive jumpers have not been set properly. Cable tester "Pass Any Exam. Third party support center B.11a and the laptops are 802.

E QUESTION NO: 452 Which of the following does the ping command do? A. Extension magnet Answer: B QUESTION NO: 451 Which of the following could be tested with a set of loop back plugs? (Select TWO).CompTIA 220-702: Practice Exam B. Communicates with the local drive B. Enables the ability to uninstall network devices Answer: B "Pass Any Exam. PS\2 ports B. Enables the ability to view IP address settings on the NIC D. Needle-nose pliers D.com Ac tua lTe sts .co m 135 . Metal screwdriver B. A. Parallel ports Answer: C. Any Time.actualtests." . Serial ports D. Communicates with network devices C. PSU tester Answer: D QUESTION NO: 450 Which of the following tools would be BEST to use to pry open the case of a laptop? A. Field strength meter D. SATA ports E. Plastic wedge C. FireWire ports C. Ohm meter C.www.

nslookup D.actualtests. Faulty sensor C. Faulty fuser Answer: B.co m A technician is trying to use the nslookup command. Formatter B." . UDP D. Worn paper feed roller D. NetBIOS B.CompTIA 220-702: Practice Exam QUESTION NO: 453 Which of the following commands would a technician use to view the active application connections on a local PC to the network? A. A.com 136 Ac tua QUESTION NO: 455 lTe Answer: D sts A. TCP/IP . ipconfig B. Any Time.www. Defective scanner E. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the "Pass Any Exam. net use Answer: B QUESTION NO: 454 Which of the following components may cause a paper jam in a laser printer? (Select TWO). IPX/SPX C. Which of the following needs to be installed before this command can be used? . netstat C.C QUESTION NO: 456 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams.

EAP Answer: A QUESTION NO: 459 Which of the following wireless standards uses the 5GHz frequency? A. Any Time. WPA-PSK B.11g B.11a D.actualtests.com 137 Ac tua lTe sts . Problem with the formatter board C. 802. CHAP D. Separation pad Answer: B QUESTION NO: 457 Which of the following will cause a ghost image on a printout? A. Paper tray D. Which of the following could be the cause? A." .CompTIA 220-702: Practice Exam print job is sent. Paper pickup roller is worn B. Worn pickup rollers D. 802.co m . Faulty sensor C. 802.3 Answer: C "Pass Any Exam. Problem with the developing drum B. WEP C. 802.2 C.www. Scanner unit is defective Answer: A QUESTION NO: 458 Which of the following wireless encryption standards would provide the HIGHEST level of security? A.

Upon starting the notebook. The laptop has the older PC Card expansion slot and the new card is onlyminiPCI. C. Which of the following is the MOST likely cause of this issue? A. The wireless card needs to have its jumpers configured to work properly on an older system.www. The battery was left in the notebook. B. The technician attempts to install the new card with no success.11b/g/n card and the laptop itself was manufactured seven years ago. C. The new and old SODIMM modules are the same type. The monitor is unplugged. a pattern of beeping sounds occurs and there is no display. Theprinters toner is running low and therefore not pulling paper through the mechanism. Which of the following is the MOST likely problem? A. The rollers on the printer need to be replaced. The BIOS is not at the latest revision. Theprinters fuser is going bad and needs a replacement. B. The laptop is too old and does not have a PCI slot for the new card. B.CompTIA 220-702: Practice Exam QUESTION NO: 460 A laptop needs a wireless card upgrade. D.actualtests. C. The drum on the printer is getting old and needs to be replaced. The wireless card is a newer 802. D.com Ac QUESTION NO: 462 tua Answer: B lTe sts . The unit is a little over seven years old and has had no maintenance. Which of the following is the MOST likely cause? (Select TWO). The memory is bad and must be replaced.co m 138 ." . Answer: A. The laptop has the olderminiPCI expansion slot and the new card uses miniPCI express. Answer: C QUESTION NO: 461 A user states that their laser printer jams constantly. A technician follows the manufacturers safety procedures and upgrades the RAM in a notebook computer from 512MB to 2GB. A. E. Any Time. The new modules are DDR2 533MHz.E "Pass Any Exam. D.

B. Answer: C QUESTION NO: 464 There are four USB devices connected to a clients computer through a USB hub. Answer: D QUESTION NO: 465 Which of the following methods will restrict wireless access to specific devices? A. Dynamic IP addressing Answer: B QUESTION NO: 466 A user reports that after configuring the BIOS to boot to the hard drive first. C.CompTIA 220-702: Practice Exam QUESTION NO: 463 The memory in a notebook computer has been upgraded. the system still tries to boot from the optical drive. VPN D. MAC filtering C. The new memory is not using the required speed. Which of the following is the MOST likely cause? A. Optical drive "Pass Any Exam. B. The notebook will not power on. There is a new IRQ conflict with the hard drive that is connected to the USB hub. A USB 1." .1 device has been plugged into the USB hub. The power button is not working.actualtests. D.co m . The battery was removed from the notebook during the upgrade. PPP encryption B. The USB cable connecting the hub and the computer is loose.www. The system BIOS was upgraded to the latest level. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. C. There are too many devices plugged into the USB hub. Any Time. D.com 139 Ac tua lTe sts . Which of the following is the MOST likely cause? A. Which of the following is the MOST likely cause of this problem? A.

dir Answer: C QUESTION NO: 469 Which of the following is a local host IP address? A. System Properties >Hardware Tab>Device Manager>Action menu B. System Properties>Advanced Tab>Performance Options>Advanced Tab D.0.255 B.actualtests. CD-ROM disk Answer: C QUESTION NO: 467 Which of the following paths is used to view the size of the paging file in Windows XP? A. 192.www. md C. 169.0. xcopy D.co m 140 . 127. Power supply C.255.CompTIA 220-702: Practice Exam B.1." .1 C. 255. System Properties>Remote Tab>Advanced Tab Answer: C QUESTION NO: 468 Which of the following commands will duplicate entire directories from one location to another? A.254 1.1 Answer: B QUESTION NO: 470 "Pass Any Exam.168. copy B.com Ac tua lTe sts . System Properties>Hardware Tab>Hardware Profiles C. CMOS battery D.255. Any Time.1 D.

Lease. Lease. CONFIG. Gateway. DHCP enabled C. DHCP server address. Which of the following files needs to be changed? A.INI D.SYS Answer: C QUESTION NO: 471 Which of the following commands will make a new directory? A.SYS C. Check the DHCP server. IP address Subnet mask. DNS. B. Subnet mask. Lease. DHCP disabled B. Intranet address. IP address. Verify the correct IP address. IUSER7. Lease D. cd B. md C. Check the DNS server. BOOT. Any Time. "Pass Any Exam. Subnet mask. Which of the following is the NEXT step in solving the issue? A.co m 141 ." . IP address. C. Physical address. two screens pop-up that offer a choice between two operating systems to boot to. Dual boot configuration is not installed on this computer. Gateway.CompTIA 220-702: Practice Exam When booting a Windows XP computer. ISP address.com Ac A.www.DLL B. rd Answer: B QUESTION NO: 472 Answer: D QUESTION NO: 473 A user reports that email is working but they are unable to access the Internet. IP address. dir D. Gateway. IO. MAC address. Lease obtained/expiration tua Which of the following information will be displayed with the command ipconfig /all? lTe sts .actualtests.

Answer: A QUESTION NO: 474 It is a companys policy to shut down all workstations at the end of the day. Make a daily announcement to remove all disks before departing for the day. Which of the following is a possible solution? A. "Pass Any Exam. The BIOS needs to be updated." .co m 142 . Ensure the website is not blocked. D.com Ac A. Answer: B QUESTION NO: 475 Answer: A QUESTION NO: 476 A technician notices that the computer locks up at times and maintains a high commit charge. Make it a part of the evening checks to ensure all disks are removed. C. B. C. Which of the following is the BEST solution to resolve this problem? A. However. The RAM needs to be upgraded. Any Time. Change the Boot order in the BIOS. The technician then installed a known good CPU with the same negative results. The CMOS chip needs to be replaced. D. The technician removed and reseated the CPU with no positive results. A loose connection on the hard drive. B.actualtests. C. Make a company policy that states that it is unlawful to leave disks in the machines. tua lTe A technician installed a faster CPU and now the system will not start after the install. B. Increase virtual memory size. the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error. D.CompTIA 220-702: Practice Exam D. Install a larger hard drive. Install moreRAM. Which of the following is MOST likely the cause? sts .www. Install a faster CPU.

ensure there is not a disk in the floppy drive. 20 B.actualtests. Firewall B. DHCP server D. MAC filtering D.co m 143 .www.com Ac tua lTe sts . Any Time. "Pass Any Exam. 110 Answer: A QUESTION NO: 479 Which of the following will allow and deny Internet traffic? A. DHCP C. the FIRST step to solve the issue should be to: A. Subnet mask C. DNS Answer: B QUESTION NO: 478 Which of the following ports must be open for FTP? A. MAC filtering Answer: A QUESTION NO: 480 When getting an Inaccessible boot drive error." . 25 C. 80 D. Peer-to-Peer networking B.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 477 Which of the following allows IP addresses to be assigned automatically? A.

Reboot the computer. which of the following is the FIRST action that should be taken? A. Use amultimeter to check for a faulty power supply. D. Configure one of the HDD as master. Answer: B "Pass Any Exam. Update the BIOS to support additional drives. check the hard drive to ensure it is working. Listen for beep codes to determine if the video card needs reseated. Any Time." . B. check to see if the computer is connected to the network. C.CompTIA 220-702: Practice Exam B. D. B. Which of the following is the FIRST step to determine the problem? A. and one as slave. D. C.actualtests. check to see if the correct disk is in the CD-ROM. Check for a floppy disk in the FDD. C.www. Install a red ribbon cable instead of a blue cable. Which of the following should be done FIRST? sts QUESTION NO: 482 . Update the hardware drivers to support the second drive. Answer: C QUESTION NO: 481 A user reports that when powering on their computer only a black screen with a lone cursor appears. D. Check the CMOS to make sure the boot order is correct. C.co Answer: B m 144 .com Ac tua A. Answer: B QUESTION NO: 483 When receiving a Missing NTLDR error. Check the pins on the video cable to see if they have been damaged. Adjust the brightness of the screen. Reload the operating system. B. lTe A user asked to have a second IDE hard drive installed on their computer.

actualtests. C. Add the new printer to user's computer.www. Which of the following is the FIRST step to determine the problem? "Pass Any Exam. D. By default. Clear the paper jam in the printer. All sub-folders inherit the most restrictive permissions within the folder. Any Time. read permissionsare denied on all files within the folder. the user receives a out of memory error message.com 145 Ac tua lTe sts . Decrease the graphics resolution for the printer. Everyone else in the same workgroup can print to the new printer. Apply the latest service pack to theusers computer. Which of the following would BEST solve the issue? A.CompTIA 220-702: Practice Exam QUESTION NO: 484 When setting security permissions on a folder. D. D. Answer: B QUESTION NO: 486 Each time a user tries to print a document. The user is no longer in the workgroup and needs to be reassigned. which of the following properties apply? A. Change the printer paper to lighter grade. C. Answer: B QUESTION NO: 485 A user reports not being able to print to a new printer but can print to an old printer. Which of the following will MOST likely solve the issue? A. Answer: A QUESTION NO: 487 A user reports that when powering on their computer all they see is a black screen with a cursor. Add additional RAM to the printer. Add a higher capacity toner cartridge to the printer. All sub-folders within that folder are given a password. C." .co m . B. Guest users are allowed changed permissions. B. B.

Use amultimeter to check the power supply. Answer: A QUESTION NO: 488 A user asked to have a second hard drive installed on a single IDE channel in a computer. D. B. D.CompTIA 220-702: Practice Exam A. C. C. After working hours Answer: D "Pass Any Exam.www." . The permissions are inherited by all files and folders within that folder. D. C. Check the pins on the video cable to see if they have been damaged. Any Time. The created folder inherits the most restrictive permissions within the folder. Adjust the brightness of the screen. The hard drives have to be of equal capacity to be on the same channel. B.actualtests. There are no significant changes to other files. so any problem could be quickly fixed C. Answer: A QUESTION NO: 489 Answer: C QUESTION NO: 490 When would be the optimum time to schedule a virus scan? A. Right before running OS updates B. Listen for beep codes to determine if the video card needs reseated.co m 146 .com Ac tua A. a virus scan should not affect any systems D. Anytime. The motherboard must be able to support dual hard drives. One hard drive must be configured as external and the other internal. and one as slave. All folders within that folder are given a restrictive password lTe Which of the following is true when setting default security permissions on a folder? sts . One hard drive must be configured as master. During the busiest time of the day. Which of the following must be taken into account? A. B.

C. Change the user's password and permissions.actualtests. Install the correct drivers. The text output is unreadable. Change the toner cartridge. B. The user needs to print the document now for an upcoming meeting.E Each time a user tries to print a large color graphic the user receives an out of memory error message. Answer: B QUESTION NO: 492 A workgroup user reports not being able to print to the new printer. The client tests the printer by printing several pages. C. D. Instruct the user to change the toner cartridge. B. Instruct the user to decrease the graphics resolution of the image. Everyone else in the workgroup can print to the new printer and the user can still automatically send print jobs to the old printer.CompTIA 220-702: Practice Exam QUESTION NO: 491 A technician installs a new USB inkjet printer for a client. Use a different USB port. Set the new printer as the default printer. Any Time. Clear the print queue on the new printer. Which of the following will solve the issue? (Select TWO).com 147 Ac QUESTION NO: 493 tua lTe sts .www. D. Instruct the user to increase the graphics resolution of the printer. Instruct the user to change the paper to a lighter grade. E. Add the new printer tousers computer. C. Which of the following is the BEST solution for the problem? A. B. Change the paper size. Clear any paper jams from the printer. A. Answer: A." . Which of the following would BEST solve the issue? A.co m . D. Answer: C QUESTION NO: 494 "Pass Any Exam.

com Ac tua lTe QUESTION NO: 496 sts Answer: D . small amount in the center of the CPU Answer: B QUESTION NO: 495 When replacing a laptop keyboard. making sure to cover the top and sides of the CPU.CompTIA 220-702: Practice Exam When applying thermal compound to the top of a CPU. remove the top bezel covering the screws holding the keyboard in place. dir B. remove the AC power. path "Pass Any Exam. B. call C. making sure to cover the CPU C. edit Answer: A QUESTION NO: 497 Which of the following commands shows a graphical display of the drive or paths directory structure? A. very thin layer. C. nslookup C. little bit on the tip of a brush.www.co m 148 . cd D. making sure to cover the sides of the CPU B. tree D. D.actualtests. the FIRST thing to do is: A. remove the battery. dir B. thick layer. Any Time. apply a: A." . D. Which of the following command will display a list of folders and files? A. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place.

chkdsk B. 2. 2 B.www." . 6 . sfc C. 15 volts Answer: B QUESTION NO: 499 Answer: B QUESTION NO: 500 A.5 volts B. Any Time. ntbackup Answer: B QUESTION NO: 501 In Windows Vista. which of the following commands would be used to verify that the previous system shutdown routine was completely successful? "Pass Any Exam. 4 D.co How many hard drives are necessary to create a RAID 5 array? m 149 . dfgmgr D. which of the following command-line applications would a technician use? tua lTe sts A.com Ac To scan for corrupted system files. 6 volts D.actualtests. 5 volts C. 3 C.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 498 How many volts does a power supplys 4-pin Molex connector carry to internal devices? A.

Gadgets C. Sidebar D. Any Time. The copper can break loose from the heat sink and damage the computers components. Aero B. "Pass Any Exam.com 150 Ac A. chkntfs B. C. One of the sticks of RAM is installed backwards. chkstdn C. weather and thumbnails on the desktop at startup? A. Oil from the skin can decrease coppers ability to conduct heat." . a technician gets a loud beeping noise and the computer will not successfully POST. One of the sticks of RAM is not seated properly. D. Which of the following is the MOST likely cause of the problem? sts . B. Applets Answer: C QUESTION NO: 503 Answer: B QUESTION NO: 504 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A.actualtests. Copper is a carcinogen and can be absorbed into the skin. D. tua lTe After replacing the RAM on a clients system. chkdsk Answer: A QUESTION NO: 502 Which of the following is the name of the Windows Vista application that will display items such as a clock.co m .www. C. One of the sticks of RAM is from a different manufacturer.CompTIA 220-702: Practice Exam A. sfc D. One of the sticks of RAM is in the wrong slot. B. Static electricity from thetechnicians body can destroy the copper piping.

actualtests. 256MB of RAM. and a motherboard designed for gaming. WEP B.www. RAM D.co m 151 . DHCP Answer: D "Pass Any Exam. I/O panel Answer: A QUESTION NO: 506 Answer: C QUESTION NO: 507 Which of the following protocols must be enabled in a wireless router if it is to automatically assign host IP addresses? A. Processor B. Hard drive lTe sts A client is reporting that their system is operating slowly. Processor C. Which of the following is the cause of the problem? A.com Ac tua A. WPA D. Hard drive D. Power supply B. Any Time. The technician notices the power button does not display any lights and the LED on the motherboard is off.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 505 A technician is repairing a computer that will not start up. Motherboard C. Which of the following components would MOST likely need to be upgraded to increase performance? ." . DNS C. The client has a 2GHz processor.

64-bit WEP C. B. The OS firewall is blocking the application. Ethernet cable tester C. The technician receives and responds to the invitation but cannot connect to the users PC. Loopback plug B. Which of the following tools would BEST diagnose the part? A. Any Time. C." . D. 256-bit WPA Answer: B QUESTION NO: 509 A user emails a remote assistance invitation to a technician. A technician suspects that a power supply on a computer may be going bad.com Ac tua QUESTION NO: 510 lTe Answer: A sts . stopping the boot process? "Pass Any Exam. Which of the following is MOST likely corrupted.actualtests. The remote technicians PCis blocking remote assistance.Which of the following is the BEST reason for the failure? A.co m 152 .CompTIA 220-702: Practice Exam QUESTION NO: 508 Which of the following encryption methods requires a 10-digit network key? A. Multimeter D. Theusers PC is blocking port 80.www. ESD strap Answer: C QUESTION NO: 511 A user receives a message on a Windows Vista machine stating that there is an error with the boot configuration data. 64-bit WPA B. Theusers PC is blocking port 3389. 128-bit WEP D.

" .actualtests. CONFIG. memory chips are notplug and play. the MOST important point to remember is: A. Any Time.SYS Answer: A QUESTION NO: 512 When installing additional memory in a notebook computer.www. BOOT. C.co m . TCP/IP Answer: A QUESTION NO: 514 Which of the following features can be identically configured on a wireless access point and in the wireless network OS settings? A. SYSTEM. the chip installed in the expansion slot has to have the same capacity as the chip already installed. B.com 153 Ac tua A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system. the chip in the primary slot has to be the same or bigger size than the chip in the expansion slot.CompTIA 220-702: Practice Exam A. The DHCP address "Pass Any Exam.INI C. special drivers will be required. DHCP D. the chip has to be seated properly and locked down to be detected. BCD B. the PC can receive emails. D. The firewall settings B. Which of the following could be responsible for this problem? lTe sts Answer: C . HTTPS C. SMTP B. However. QUESTION NO: 513 A.INI D.

System Date and Time "Pass Any Exam.Which of the following did the technician use to change this feature? A. Remediate the problem and block all the sites that are the most common to infect the PC. System Information Dialogue box C.com 154 Ac tua lTe sts . The workgroup name D. Remediate the problem and then provide a list of sites that the customer should avoid in the future. C. The customer does not want the installation downloaded from their network. Regional and Language Options B." . B. The use of a flash drive to copy the script into all the desktops. The use of one desktop and a serial cable to copy the script into all the desktops. The use of an IEEE 1394 cable to copy the script into all the desktops. The use of a desktop and crossover cable to copy the script into the desktops. D. Answer: C QUESTION NO: 516 A technician was asked to remediate a serious. Any Time.www. on-going virus and spyware situation for a particular customer. Remediate the problem and tell the customer to use the Internet less frequently. B. Answer: C QUESTION NO: 517 A technician changed the system date and time to display military time on a PC. Remediate the problem and then advise the customer on virus/spyware prevention. Which of the following should the technician do? A.actualtests.CompTIA 220-702: Practice Exam C. The SSID Answer: D QUESTION NO: 515 A customer requires the installation of a 10MB script on 2000 desktops in one building and it is to be completed by twenty technicians.co m . Which of the following methods will be the least expensive and most efficient for the technicians to do? A. C. D.

Any Time. a yellow mark indicates which of the following? A. an exclamation point next to a device indicates which of the following? A.actualtests. Device has not been digitally signed Answer: A QUESTION NO: 520 In Device Manage. Device is removed C. Device conflict B. Device is disabled B.co QUESTION NO: 519 m . No device driver found Answer: D When using Device Manager.www." . Device has not been digitally signed Answer: A QUESTION NO: 521 A technician is setting up a PC. Which of the following keyboard connector ports will the technician have to use? "Pass Any Exam. Device conflict C. a red X indicates which of the following? A.CompTIA 220-702: Practice Exam D. Taskbar and Start menu Answer: A QUESTION NO: 518 When using Device Manager. No device driver found D. The motherboard does not have PS/2 connectors. Device has not been digitally signed D. Device conflict B.com 155 Ac tua lTe sts . Device is removed C. No device driver found D.

Parallel sts . Replace the LCD with one that meets vendor requirements. Perform a system restore. 802. Update the graphics card to meet built-in LCD specifications.co m 156 . Bluetooth lTe Which of the following adapters will offer the HIGHEST data transfer rate? A.com Ac tua A. Answer: B "Pass Any Exam. D.Which of the following connector types will plug into the phone jack? A. IEEE 1394 B.0 B.actualtests.11n C. Parallel D. FireWire B. USB 2. C. USB Answer: D QUESTION NO: 522 A technician installed an internal modem on a PC." . B.CompTIA 220-702: Practice Exam A. RJ-48 D. RJ-11 C. Any Time. Serial C. Which of the following is the BEST troubleshooting step to take? A.www. Plug in an external monitor to see if it is a device driver problem. RJ-45 Answer: B QUESTION NO: 523 Answer: B QUESTION NO: 524 A technician is working on a laptop that boots up and displays a poor quality picture on the LCD.

CompTIA 220-702: Practice Exam

QUESTION NO: 525 A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working. Which of the following is MOST likely the cause? A. The touch screen needs to be calibrated. B. The device driver is not compatible with the replacement LCD. C. A faulty LCD backlight on the LCD. D. The device driver for the LCD is corrupt. Answer: D

QUESTION NO: 526

Answer: A

QUESTION NO: 527

Which of the following specifies the MAXIMUM recommended distance of Bluetooth 1.0 devices? A. 5 meters (16 feet) B. 9 meters (30 feet) C. 10 meters (33 feet) D. 30 meters (98 feet) Answer: C

QUESTION NO: 528 A technician is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? "Pass Any Exam. Any Time." - www.actualtests.com 157

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CompTIA 220-702: Practice Exam A. The new drives jumper is set for master. B. The new drive is connected to the secondary bus as a slave drive. C. Both drives jumpers are set for cable select. D. The old drives jumper is set for master and the new drive is set for slave. Answer: A

QUESTION NO: 529 A user is reporting that the image on their CRT monitor is shaking and giving them eye strain. The technician notices the display is OK at first, then after a minute it begins wavering. Which of the following is the FIRST step the technician should take? A. Replace the display with a LCD monitor. B. Look around the monitor for items that maybe interfering with the display. C. Open the monitor menu and degauss the display. D. Open the display properties and change the refresh rate from 60Hz to 120Hz Answer: B

QUESTION NO: 530

The technician is working on a computer and the air is dry. Which of the following choices is the BEST option? A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat. B. Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit. C. Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding. D. Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment. Answer: A

QUESTION NO: 531 A customer cannot print certain PDF documents on their laser printer. The print job in question is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-702: Practice Exam A. Change the driver from PCL to Post Script. B. Update the printer firmware to handle larger jobs. C. Add additional memory to the laser printer. D. Add additional memory to the computer. Answer: C

QUESTION NO: 532 A department of users is reporting there are lines across their printouts. They have already changed the toner cartridge but the issue remains. Which of the following is the BEST item to inspect? A. The fuser unit for damage B. The toner cartridge for proper seating C. The tray pickup rollers for wear D. The registration assembly for damage Answer: A

QUESTION NO: 533

Which of the following is the proper order of user group rights, starting with the group having the most rights? A. Backup Operators, Administrators, Users, Guests B. Power Users, Administrators, Users, Guests C. Administrators, Power Users, Users, Guests D. Users, Power Users, Guests, Backup Operators Answer: C

QUESTION NO: 534 A technician is trying to load a device driver directly from the manufacturers CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem? A. The driver CD is for Windows XP only. B. The technician needs to initialize the NIC first within Device Manager before installing a driver. C. The driver on the CD is not digitally signed. "Pass Any Exam. Any Time." - www.actualtests.com 159

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Which of the following is the MOST likely cause of this situation? sts QUESTION NO: 536 . a flash disk. Reboot the computer then switch the plugs. C. Any Time. D. The USB hub was not externally powered. The StickyKeys option is enabled. Make sure the PS/2 plugs and ports are color matched. The USB hub is a version 1. The FilterKeys option is enabled. B. The technician has determined these devices are connected through the PS/2 ports. "Pass Any Exam.com 160 Ac A. The numeric keypad option is enabled.actualtests. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem? A. A technician is called and notes the user has the CD-RW drive.0. The USB hub is a version 2. Return the computer because of a defect. C. The client indicates that neither the keyboard nor the mouse works. B. The user wants their input to be silent.1. Purchase devices with USB connectors. tua lTe A notebook user states that lately the keyboard beeps when certain character keys are pressed." . C. B. Answer: C Answer: A QUESTION NO: 537 A client calls after connecting the keyboard and mouse to a new computer. Answer: A QUESTION NO: 535 A user reports that a newly installed external CD-RW is not working.CompTIA 220-702: Practice Exam D. D. The driver is corrupt. D. The USB hub needs more USB ports. The ToggleKeys option is enabled.co m . Which of the following recommendations is BEST? A.www.

B. D.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 538 Additional RAM has been added to a PC.co m . sts A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application. B. The additional RAM is incompatible with processor.actualtests. Answer: B QUESTION NO: 541 "Pass Any Exam. Which of the following is the MOST likely cause? A. When the RAM amount is checked within Windows the additional memory is not reflected. Windows Vista 32-bit can only address up to 3GB of memory. Answer: B QUESTION NO: 539 Answer: D QUESTION NO: 540 A technician replaces two 1GB DIMMs with two 2GB DIMMs. A higher wattage power supply needs to be installed. The new RAM is inserted backwards. C. The DIMMs are from different manufacturers. D. An additional hard drive needs to be added. When the application is run a Low on Virtual Memory warning appears. The RAM amount needs to be updated in Virtual Memory. only 3GB appears. The RAM was not properly seated in its memory slot. The paging file size settings need to be adjusted. When the installed RAM amount is verified in Windows Vista. B." .com 161 Ac tua lTe A. C. Any Time. The amount of installed RAM needs to be reduced. The power supply has insufficient wattage to power the additional RAM. D.www. C. Which of the following steps needs to be taken? . The DIMMs are different speeds. Which of the following is the MOST likely cause? A.

There is insufficient CPU bandwidth to support the drive.actualtests." . Answer: A QUESTION NO: 543 Which of the following are good examples of malware prevention in Windows XP? (Select TWO). NIC properties> Client for Microsoft Networks C. NIC properties> Internet Protocol Properties Answer: D QUESTION NO: 542 A user reports that their optical drive has power and they can put a disk in it. C. Which of the following is the MOST likely reason? "Pass Any Exam. but it does not access the disk nor does the drive show in My Computer.www. The power cable is not seated properly. that is used when the primary DNS server is unavailable? A. D. Computer Management> Device Manager D. B.com. There is insufficient RAM to support the drive.com Ac tua lTe sts . but every time they open a browser the homepage goes somewhere else.CompTIA 220-702: Practice Exam Where in Windows XP would a secondary DNS IP address be entered. Answer: A.co m 162 . D. Which of the following is the MOST likely reason? A.D QUESTION NO: 544 A user reports that they set their homepage to Microsoft. and never the same place twice. B. Re-install the operating system every six months. Control Panel> Internet Options B. A. Avoid notorious websites and hyperlinks. Update the anti-spyware software after scanning the system. Open and then scan all attachments in emails. Any Time. C. The data cable is not seated properly. E. Use a trusted aggressive pop-up blocker.

PCI B.CompTIA 220-702: Practice Exam A. Mini PCI C.com Ac tua A." . pingipconfig C.www. pinglocalhost D.actualtests. ISA D. ping net B. PCIe 1x Answer: B "Pass Any Exam. Solid state D. the internal wireless adapter is known by which of the following form factors? A.com Answer: C Answer: D QUESTION NO: 547 On laptops.co m 163 . PATA lTe On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination? sts QUESTION NO: 546 . ping microsoft. SATA B. eSATA C. Corrupt operating system Answer: C QUESTION NO: 545 Which of the following commands will test a computer's NIC for functionality? A. Low CMOS battery B. Any Time. Adware D. Bad hard drive C.

IDE but with an adapter D. Toner probe C. In the wiring closet all the Ethernet cables are hanging free and are not labeled. the drive has an unfamiliar connector. The documentation calls for an IDE hard drive.Which of the following types of hard drives is in the laptop? A.actualtests. Multimeter Answer: D QUESTION NO: 550 A. Any Time. Multimeter D. Upon removal.www.co m 164 . where are the user files located? "Pass Any Exam. Cable tester D.CompTIA 220-702: Practice Exam QUESTION NO: 548 A technician has been asked to replace a hard drive in a laptop. Extension magnet B. Which of the following tools would the technician use to locate the cable that runs to each room? tua lTe sts . SATA C. eSATA B. Loopback tester B. SATA but with an adapter Answer: C QUESTION NO: 549 Which of the following tools would be used in order to test the voltage output of a laptop A/C adapter? A. Optical Time DomainReflectometer (OTDR) Answer: B QUESTION NO: 551 On a Windows Vista PC.com Ac A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. ATX power supply tester C." .

Which of the following is the MOST likely reason? A." . Task Scheduler B. Any Time. VPN D. C:\users B. C. B. Theusers hard drive has failed. C:\usersettings Answer: A QUESTION NO: 552 A user states that they have an invalid boot disk message on the computer after a reboot. The user does not have a disk in the optical drive. Which of the following can a technician use to accomplish this? A. Theusers floppy drive has failed. Answer: D QUESTION NO: 553 Answer: A QUESTION NO: 554 A client has a program that they want to run everyday at a certain time.www. C:\uac D. Task Manager "Pass Any Exam.actualtests. Computer Management D.com Ac A. C:\documents and settings C. D.co m 165 . Which of the following can the technician use to connect by means of a terminal services session? sts .CompTIA 220-702: Practice Exam A. Calendar C. RDP B. The user has a USB drive in the system. UAC tua lTe A client states that they are unable to install a new program. FTP C.

Prevents unauthorized programs from being installed C.www. Prevents children from accessing the computer Answer: B QUESTION NO: 558 The technician has to format a new hard drive as a FAT32 file system." . NTFS B. BitLocker drive encryption D. Prevents data leak D. One B.com 166 Ac QUESTION NO: 557 tua lTe sts . How many partitions will the technician have to create to use all of the hard drive capacity? "Pass Any Exam. Two C.actualtests. Prevents memory lost B. Any Time.co m . Three D.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 555 Which of the following Microsoft encryption software provides the HIGHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vista? A. The hard drive capacity is 80GB. EFS Answer: C QUESTION NO: 556 Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Four Answer: B Which of the following is a feature of Windows Vista User Account Control (UAC)? A. Windows Defender forVista C.

C:\Users\User1\Desktop C." .www. C. The file system is password protected. WindowsVista B. where would a technician find User1 desktop files? sts . Two C. uses Documents as the name of a user's document folder? A.com Ac tua A.co m 167 . B. Windows XP Home Answer: A "Pass Any Exam. Windows XP Pro D. C:\Users\User1 lTe In Windows Vista. Any Time. The computer is being accessed by a hacker.CompTIA 220-702: Practice Exam A. C:\Documents and settings\User1\Desktop B. The hard drive needs to be replaced. D. One B.actualtests. Answer: D QUESTION NO: 560 Answer: B QUESTION NO: 561 Which of the following operating systems. Windows 2000 C. The hard drive disk letter is not mapped. by default. C:\windows\System32 D. Four Answer: C QUESTION NO: 559 A users system is locking up after the Windows logo screen on boot-up. Three D. Which of the following is the BEST reason for this? A.

Any Time. C. Which of the following would accomplish this? m . the user asks how the problem can be prevented in the future. The technician should advise the user to: tua lTe sts A. Indexing Answer: A QUESTION NO: 563 Answer: C QUESTION NO: 564 A. Disable SSID broadcast D. use only one Internet search site. UAC B." .actualtests.com 168 Ac A user has downloaded a game from the Internet. Enable WPA encryption . Set up MAC filtering C. Afterwards they notice that links from search sites get redirected to unusual pages. D. the OS displays a dialog box stating that Windows needs your permission to continue.CompTIA 220-702: Practice Exam QUESTION NO: 562 A user notices that when installing a program. Answer: D QUESTION NO: 565 A technician logs into a users computer and downloads a file from a central server to a users local document directory. onlyobtain software from known and reputable sources. hide their Internet browser connection string. Safe mode C.www. onlyrun the latest version of their Internet browser. After logging in. Which of the following options is turned on? A. Windows Firewall D.co A technician wants to hide the wireless router's ID. B. After the problem is corrected. Which of the "Pass Any Exam. the user reports that they cannot open the file. Set up WEP encryption B.

Memory B. Power connector D.co m 169 .actualtests.www. Ethernet C. Fan C. ADSL Answer: A Which of the following should be installed prior to attaching a heatsink to a processor? A. Satellite B. Floppy disk C. Hard disk B. Thermal compound Answer: D QUESTION NO: 568 When a SMART error is received on a computer.CompTIA 220-702: Practice Exam following can the technician do to solve the problem? A.com Ac tua lTe QUESTION NO: 567 sts . which of the following devices MOST likely has a problem? A. Copy the file to an external drive B. Set the correct permissions for the user D. Disable the firewall Answer: C QUESTION NO: 566 Which of the following broadband networking technologies is MOST widely available in isolated areas? A." . Cable D. Re-create their document directory C. Any Time. CD-ROM D. Processor "Pass Any Exam.

actualtests." . Loopback plug D. ExpressCard B.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 569 A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in the expansion slot of the new laptop. Any Time. Toner cartridge C. Paper jam Answer: B QUESTION NO: 572 "Pass Any Exam. Serial D. Which of the following device types will MOST likely fit the slot in the new laptop? A. The card does not slide all the way into the slot.co m . Parallel Answer: A QUESTION NO: 570 Answer: C QUESTION NO: 571 A printer is leaving a ghost image on the printed pages. Which of the following would MOST likely be causing the issue? A. Cable tester C.com 170 Ac tua lTe A. Paper quality D. Power supply tester sts Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? . Bluetooth C. Pickup rollers B.www. Extension magnet B.

com Ac A." . B.1 D. C.0 "Pass Any Exam. The BIOS detected the PCIe video card and disabled the onboard video. The processor has overheated and is causing the video to not display. Multimeter tua Which of the following tools could be used to test the voltage coming from a laptops AC adapter? lTe sts .actualtests. D. Tone generator B. USB 1. Any Time.co m 171 . Video Card C. the onboard video no longer displays. Extension magnet D. Answer: C QUESTION NO: 574 Answer: D QUESTION NO: 575 Which of the following can be used to achieve the highest transfer rate for an external hard drive? A. FDD Answer: D QUESTION NO: 573 A user reports that after installing a PCIe video card into a system. Bad memory B. The PCIe video card is defective and is conflicting with the onboard video.www. eSATA C. Faulty chipset D. FireWire B. Loopback plug C. USB 2. Which of the following is MOST likely the cause? A.CompTIA 220-702: Practice Exam Which of the following components could MOST likely cause a Non-system disk or disk error to occur after POST? A. The drivers for the onboard video card have been overwritten by thePCIe video card drivers.

com 172 Ac QUESTION NO: 578 tua Answer: D lTe sts .www. Install a larger capacity hard drive. B. Answer: D QUESTION NO: 577 A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. An automotive testing application requires a serial device to be added to a Windows XP Professional PC. Increase the paging file size. In which of the following are these settings located? A. The ribbon drive needs to be adjusted. D. Which of the following should be preformed FIRST? A. B. D.co m . Accessibility Options B. The print head needs to be adjusted. C. The forms length needs to be adjusted. Device Manager D.actualtests. Update the video card drivers to the latest version." . Network Connections C. Which of the following will MOST likely fix this problem? A. The application requires the communications settings to be configured in the OS. Any Time. C.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 576 A user reports that their CAD files will display correctly in low resolution but not in high resolution after installing a new graphics card. Services Answer: C QUESTION NO: 579 "Pass Any Exam. The forms are old and need to be replaced. Update the motherboard BIOS to the previous version.

sfc D. RAM failure B.www. Worm B. Which of the following BEST describes the problem? A. verify B.actualtests. Adware Answer: B QUESTION NO: 580 During POST a beep can be heard. chkdsk /f "Pass Any Exam. nslookup C. Hard drive failure Answer: A QUESTION NO: 581 Answer: C QUESTION NO: 582 Which of the following commands would be used to fix errors on the system disk? A. xcopy /z C. chkdsk tua Which of the following commands would be used to verify the integrity of critical system files? lTe sts .co m 173 . tracert /w B. Any Time. Virus D. diskcomp D.com Ac A. Power supply failure C. Spyware C." . Floppy drive failure D. and the computer does not boot.CompTIA 220-702: Practice Exam Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer? A.

Enable the DMZ C. Enable MAC filtering B.actualtests.11n but not in 802.11n but is allowed in 802." .11g.11g uses a different frequency than 802.11g? (Select TWO).11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? "Pass Any Exam. Multiple-Input Multiple-Output (MIMO) only occurs in 802. MAC filtering is not allowed in 802. 802.co m 174 . D. 802.11n. A. E.11n.11n. Answer: B. Enable DHCP D. Disable port forwarding Answer: A QUESTION NO: 585 Which of the following should be disabled on a router. to use a static IP? A.8GHz operation occurs in 802.11g has a faster throughput than 802. Any Time.11n and 802. DHCP B. TCP/IP C.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 583 Which of the following are differences between 802.com Ac tua lTe sts . B.11g. C.www.C QUESTION NO: 584 Which of the following will allow a technician to secure a wireless access point? A. WPA2 Answer: A QUESTION NO: 586 Which of the following 802.4GHz and 5. Firewall D. Simultaneous 2.

actualtests. N B. and when the cover is opened nothing shows on the screen. G C.1Mbps B.0 port? A.www. Then all of a sudden the screen comes on and works fine. 1. Any Time. Inverter C. B Answer: D QUESTION NO: 588 Answer: D QUESTION NO: 589 When installing an external USB hard drive. 480Mbps D. Which of the following should the technician check FIRST? sts . N D. G Answer: B QUESTION NO: 587 Which of the following 802. A C. which of the following is the maximum speed that can be expected when connecting to a USB 2.CompTIA 220-702: Practice Exam A. 512Mbps "Pass Any Exam. Loose cable D. Lid switch tua lTe A technician is troubleshooting a laptop LCD. A B.co m .11 standards by default uses the 2." . B D. Backlight B.com 175 Ac A.4GHz frequency range and supports speeds up to 11Mbps? A. 100Mbps C.

SATA drives cannot be formatted with NTFS. The partition tables on the drives need to be cleared. D. The power supply is not supplying enough power. B." . Answer: C QUESTION NO: 591 Answer: D QUESTION NO: 592 After a computer has been returned from having the system board replaced. sts A technician is installing a new SATA drive into an older computer. B. Which of the following conditions can prevent the technician from being successful? .com Ac tua lTe A. The BIOS does not recognize the new drives. SATA drives are smaller than PATA drives.co m 176 . Which of the following is the MOST likely cause of the problem? A. The front USB ports need to be activated in System Properties. C. C. Power supply does not have the proper connections. The USB drivers were not installed after the repair. Support for legacy devices has been turned to inactive in the BIOS.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 590 After installing multiple hard drives in a computer. The keyboard and mouse are plugged into the rear USB ports and are working properly. The drives need to be formatted with NTFS.actualtests. Mounting holes for the drives are different. Any Time. Answer: C "Pass Any Exam. Which of the following is the MOST likely reason that the drives are periodically unavailable? A. The front USB ports were not connected to the system board header. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. D. C. B. D.www. the technician finds that some of the drives will intermittently be unavailable.

which of the following modes should be used? tua lTe sts .co m . Recovery Mode Answer: A QUESTION NO: 596 A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. Deleted B. Removed C. Any Time." . Safe Mode B. The current system software has detected the threat and moved it into a special state. Debugging Mode D. Blocked D. Remove all used applications. B. Which of the following features is causing this prompting to occur? "Pass Any Exam. D. Answer: D QUESTION NO: 594 A computer has become infected with a piece of malware. C.actualtests. Educate the user.CompTIA 220-702: Practice Exam QUESTION NO: 593 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A.com 177 Ac When removing a malware infection from a machine. Backup the registry.ini. Backup the boot. VGA Mode C. Quarantined Answer: D QUESTION NO: 595 A. Which of the following terms BEST defines the state? A.www.

"Pass Any Exam.actualtests. Change the partition to be an extended partition. enable WPA2. implement MAC filtering and change key every 30 days Answer: C QUESTION NO: 598 Answer: D QUESTION NO: 599 A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. Change the partition to be the active partition. B. enable WPA. implement MAC filtering and change key every 30 days C. tua lTe A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. Turn on SSID. This drive is only used to store data." . which of the following will provide the HIGHEST level of security? A. Change the partition to be an extended partition. Turn on SSID. The partition has 50GB of free space but the user receives an error when attempting to save a 5GB video file. implement MAC filtering and change key every 30 days D.CompTIA 220-702: Practice Exam A. enable WPA2. Convert the partition to NTFS. Convert the partition to NTFS. The user adds a second 100GB hard drive and wants to mirror the two drives. Bitlocker B. WFS D.com 178 Ac A. Which of the following will resolve this issue? A. enable WEP and change key every 30 days B. When the user goes to disk management there is no option to mirror the drives. Turn off SSID. NTFS Answer: B QUESTION NO: 597 A technician has installed a newWAP into a SOHO environment.co m . Which of the following will resolve this issue? sts . Convert the drive to a dynamic disk. D. enable WEP. B. Turn off SSID.www. UAC C. Any Time. C.

and a DirectX 7 video card. Upgrade the RAM to 4GB. Which of the following will resolve this issue? A. Aero cannot be used on Windows Vista Home Premium. After the upgrade Aero will not turn on.com Ac tua lTe sts .www. D. Change the partition to be the active partition. Upgrade the video driver. Convert both drives to a dynamic disk. D.CompTIA 220-702: Practice Exam C." . 1GB of RAM. Any Time.co m 179 . Answer: C QUESTION NO: 600 A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium. C. Upgrade the video card to a DirectX 9 compatible card. Answer: B "Pass Any Exam.4 GHz processor. The system has a 2.actualtests. B.

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