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A+ Part 2

A+ Part 2

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CompTIA 220-702

220-702 Practical Application

Practice Test
Version 7.0

CompTIA 220-702: Practice Exam QUESTION NO: 1 A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem? A. Clear the web browser history. B. Run an anti-spyware tool. C. Defrag the user's hard drive. D. Run the CHKDSK utility. Answer: B

QUESTION NO: 2 Which of the following protocols would a technician use to run commands on a remote computer? A. NETBIOS B. FTP C. SMTP D. TELNET Answer: D

Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges? A. Remote Desktop Users B. Power Users C. Administrators D. Backup Operators Answer: D

QUESTION NO: 4 A customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct? A. From the command line run XCOPY *.* C: /M "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-702: Practice Exam B. From the command line run FORMAT C: /FS:NTFS C. From the command line run XCOPY *.* C: /-Y D. From the command line run CONVERT C: /FS:NTFS Answer: D

QUESTION NO: 5 An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem? A. Clean theprintheads. B. Replace the toner. C. Calibrate the device. D. Replace the drum. Answer: C

Answer: B

QUESTION NO: 7 An assistant in a company unexpectedly falls ill the week before a major company merger. The assistant was responsible for maintaining all of the files concerning the merger and used NTFS permissions on the folders to keep them protected. No one has the passwords but the data must be accessed immediately. Which of the following would be the BEST method for the technician to access this data? A. Log in as administrator and copy the files to the assistant's manager profile on the computer. B. Log in as administrator and assign ownership of the files to the assistant's manager. "Pass Any Exam. Any Time." - www.actualtests.com 3

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A. Replace all of the laptop's memory. B. Reseat the laptop memory. C. Perform a Windows Update. D. Replace the motherboard.

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A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?

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QUESTION NO: 6

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MAC security. SSID. SSID.actualtests. 1000MBps "Pass Any Exam. Log in as administrator and rename the assistant's profile to the manager's profile on the computer.com 4 Ac tua lTe sts . encryption key B. A. E. Answer: B QUESTION NO: 8 A customer reports that their sound is not working. 200MBps D. Speakers are in regulatory compliance.CompTIA 220-702: Practice Exam C. C. B.F QUESTION NO: 9 A technician is setting up a secure SOHO network. Log in as administrator and assign share rights of the files to the assistant's manager. MAC security. encryption type." . Which of the following items needs to be setup on the network? A. They state that the speakers worked previously. wireless access point.www. Answer: B. 50MBps B. encryption type. D. WEP 128. Speakers are on and the mute is off. SSID. Any Time.E. SSID.co m . a channel Answer: C QUESTION NO: 10 Which of the following is the effective bandwidth of a 100BASE-TX network card when full-duplex is enabled? A. F. encryption type. Ensure the speakers are on the Windows HCL. 100MBps C. encryption key C. Speakers are plugged into the correct jack. a channel D. Verify the system has enough hard drive space. encryption key. D. Which of the following should the technician check? (Select THREE). The audio driver is installed correctly.

B. Drive parameters in the BIOS are not set to auto. C.actualtests. The volume boot record (VBR) is missing 55Ah. D. Restart the computer. Any Time.co m Answer: D 5 . Start>All Programs>Printing>Restart Spooler.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 11 A user is having trouble printing. which of the following pin numbers is used to communicate the drive that is selected as master? . Answer: A.B "Pass Any Exam. 28 D. Which of the following can be used to restart the print spooler? A. Which of the following is the MOST likely cause of the error? (Select TWO). QUESTION NO: 12 Answer: C QUESTION NO: 13 A technician's system is displaying the error message 'Missing operating system'. The CMOS battery is not functional.www. E. Start>Control Panel>Printers and Faxes>right click the name of the affected printer>Restart Spooler. A failed integrated controller on the hard disk drive. The MBR is not reading the volume boot record (VBR). D. 21 C." . 39 lTe sts When using a cable select configuration for multiple ATA hard drives. Start>Control Panel>Administrative Tools>Services>Select Print Spooler>Start. The system will not boot up. A.com Ac tua A. C. 20 B. B. The technician determines that the print queue has stalled and the print spooler service has stopped.

D. B. The WEP key needs to be changed. C. Any Time. Which of the following should the technician use to investigate the issue? A. The software failed to start. Application Answer: D QUESTION NO: 16 A user reports that email is working but they are unable to access the Internet. Wireless access points need to be added. C. Check the DNS server. Which of the following is the MOST likely solution? "Pass Any Exam.actualtests. WPA and DHCP information has been correctly added. Which of the following must also be addressed? A. The TKIP option needs to be enabled. Which of the following is the NEXT step in solving the issue? A. Check the DHCP server. Security D. The administrative password needs to be changed. Answer: A QUESTION NO: 17 A customer cannot print certain PDF documents on their laser printer.co m . System C. B.CompTIA 220-702: Practice Exam QUESTION NO: 14 A technician is replacing a wireless router on an existing small office home office (SOHO) network.com 6 Ac tua lTe sts . The SSID. Verify the correct IP address. Sessions B.www. Answer: A QUESTION NO: 15 A technician is troubleshooting software that was supposed to startup when the PC powered on. The print job in is a multipage large PDF with multiple colors. D. Ensure the website is not blocked." .

Power supply failure C.actualtests. Update the printer firmware to handle larger jobs. User C. B. if the staff is required to perform most but not all maintenance tasks on a Windows PC? A. Guest "Pass Any Exam." . Power Users B. Change the driver from PCL to Post Script. and the computer does not boot. Administrator D. Which of the following is the BEST to use to determine the cord type? sts . Cable tester B.www. Answer: C QUESTION NO: 18 During POST a beep can be heard.com Ac A. Add additional memory to the laser printer. Loopback cable C. Extension magnet tua lTe A technician is attempting to determine whether a CAT5 patch cord is a straight-through or a crossover. Hard drive failure Answer: A QUESTION NO: 19 Answer: A QUESTION NO: 20 Which of the following groups should staff accounts be placed in. Floppy drive failure D. Add additional memory to the computer.CompTIA 220-702: Practice Exam A. D. Which of the following BEST describes the problem? A. Multimeter D. RAM failure B.co m 7 . Any Time. C.

SFC B. Which of the following should the technician check NEXT? A. Upon boot.www. COPY Answer: A QUESTION NO: 22 Answer: A QUESTION NO: 23 A technician is repairing a computer that will not boot up after replacing the power supply. BIOS settings C. Memory B. FDISK sts .co An error reports that some of the Windows system files are missing or corrupt. TELNET C. the system does not recognize the new memory even though it is listed as being compatible on the manufacturer's "Pass Any Exam. Which of the following is the BEST tool to use to resolve this problem? m . REPLACE D. Motherboard D.com 8 Ac tua lTe A.actualtests. Any Time. RECOVER C. Hard drive Answer: C QUESTION NO: 24 A computer just had a memory upgrade installed on the machine. SFC B.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 21 Which of the following commands will examine and restore protected system files? A." . FORMAT D.

dir /d C. B. Use a memory stick DUO instead as it is a compatible format. Which of the following should the technician do FIRST to resolve this issue? A. OS update B.www. Set the jumpers on both hard drives to C/S.co m 9 ." .CompTIA 220-702: Practice Exam website. Which of the following is MOST likely needed to resolve the issue? A. "Pass Any Exam. Adjust jumper settings C. the older SD cards work without any issue. dir /? B. New CMOS battery Answer: C QUESTION NO: 25 A technician discovers that a newly purchased SDHC card will not function properly in a laptop's card reader slot. B. dir /a D.actualtests. The technician verifies on the manufacturer's website that the SDHC cards are compatible with the laptop card reader. Which of the following should a technician recommend to solve this problem? A. Install the latest firmware and drivers.com Ac tua lTe sts . Set the jumpers on both hard drives to master. Any Time. Purchase a PCMCIA adapter card for insured compatibility with all SD formats. C. BIOS update D. dir /s Answer: C QUESTION NO: 27 A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume. D. Format the new card in FAT32. Answer: C QUESTION NO: 26 Which of the following commands would be used to display hidden files? A.

Remove the jumpers from both hard drives.co m 10 . Set the jumpers on both hard drives to secondary. fdisk D. chkdsk B. D. Public Switched Telephone Network (PSTN). ipconfig C. nslookup D. C.CompTIA 220-702: Practice Exam C.actualtests. netstat Answer: D QUESTION NO: 31 "Pass Any Exam. Answer: C QUESTION NO: 30 Which of the following command line utilities can be used to check for open ports? A. Answer: B QUESTION NO: 28 If a drive's file system becomes corrupt. which of the following commands would the technician use to repair the file system? A. format C. nbtstat B. Any Time.25." . X. D.com Ac tua lTe sts . Asynchronous transfer mode (ATM). B. VoIP. verify Answer: A QUESTION NO: 29 An alternative to plain old telephone service (POTS) would be: A.www.

The workstation's hard drive is nearly full. B. 9 Answer: B QUESTION NO: 32 Which of the following supports the Athlon 64? A. D.com Ac A. Socket 754 C. Which of the following utilities would a technician use? A.www. Any Time. Socket 940 Answer: B Answer: C QUESTION NO: 34 A technician needs to determine the media access control (MAC) address of a network adapter. Socket 775 D. Socket 462 B." .actualtests. Which of the following would be the MOST likely cause? lTe QUESTION NO: 33 sts . C. There is low virtual memory on the customer's computer. NETCAP B. The user's computer is running out of memory. NETSTAT C. tua A customer reports intermittent problems accessing remote files. 6 B. There is a network connectivity problem. 8 D. PORTQUERY "Pass Any Exam. 7 C.co m 11 .CompTIA 220-702: Practice Exam Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A.

Bluetooth printer Answer: A Which of the following utilities is used to speed up file access? A. /f B. which of the following switch parameters should be used to detect and fix all sectors on the hard drive? A. SCANDISK Answer: A QUESTION NO: 37 When a technician runs check disk. /r C.actualtests. Bluetooth headset D. Disk Defragmenter B.11g network.4 GHz cordless phone B. Disk Cleanup C." .CompTIA 220-702: Practice Exam D.co QUESTION NO: 36 m 12 . Which of the following can interfere with the network? A. Any Time. IPCONFIG /ALL Answer: D QUESTION NO: 35 When troubleshooting an 802. 2. /x Answer: B QUESTION NO: 38 "Pass Any Exam.www. /v D.com Ac tua lTe sts . CHKDSK D. 900 MHz cordless phone C.

co m . it reports that a SMART error has occurred. but nothing is displayed on the monitor. Change the jumper settings on the hard drive. When the power button on the computer is pressed. Reconnect front panel connectors. D.EXE /QUERY D. Start > Run > VERIFIER. the computer beeps many times. Reseat the RAM. Video card Answer: C QUESTION NO: 41 When a laptop is turned on. Answer: C QUESTION NO: 40 A.EXE C. Hard drive B.com 13 Ac A laptop is going into standby mode unexpectedly. Which of the following hardware components is MOST likely causing the issue? tua lTe sts . IDE controller C. Which of the following components should the technician test FIRST? "Pass Any Exam." . Any Time. Start > Run > WUPDMGR.www. Start > Run > SFC. Swap the monitor with a known good monitor. LCD cutoff switch D. a user reports that they are now having problems with other software programs installed on their Windows XP computer. Which of the following steps should the technician take FIRST? A.EXE /SCANNOW B. Which of the following should the technician ask the user to run FIRST? A. B. The technician does not observe any hard drive activity.EXE Answer: A QUESTION NO: 39 A technician has finished reassembling a computer. C. Start > Run > WINVER.actualtests.CompTIA 220-702: Practice Exam After installing a DOS based software package.

A bridge D. D. C. The patch cable is plugged in correctly to both the NIC and the wall jack. The patch cable and the NIC do not appear to be functioning in the new office but were working before the move. Which of the following actions should the technician take FIRST? "Pass Any Exam. Set the operating system to leave the paging file on the original drive and increase the size of the paging file." . Set the operating system to leave the paging file on the original drive and let the system manage the size of the paging file.co m . Hard drive D.www. Answer: C QUESTION NO: 44 A user has just moved a PC from one office to another. Any Time. B. Set the operating system to move the paging file to the second drive and let the system manage the size of the paging file.com 14 Ac tua lTe Which of the following would BEST describe how to increase the performance of a system after adding a larger second physical hard drive? sts . A router B. Motherboard B. Set the operating system to move the paging file to the second drive and reduce the size of the paging file.actualtests. A switch Answer: C QUESTION NO: 43 A. A gateway C. Which of the following is the BEST device to install between these networks? A. Video card C.CompTIA 220-702: Practice Exam A. Floppy drive Answer: C QUESTION NO: 42 A technician needs to interconnect two networks with different network protocols.

C. Verify that the port on the switch is enabled. Restart the print spooler service. IPX Answer: C Answer: D QUESTION NO: 47 A technician is assisting a user with the installation of a new print driver. B.actualtests. C. but the user reports an error while running the setup program.www. Run the Add Printer Wizard. Answer: B QUESTION NO: 45 Which of the following network protocols is non-routable? A. Which of the following is the MOST likely cause of the problem? A.CompTIA 220-702: Practice Exam A." . Any Time. FTP C. D. Replace the network cable with a crossover cable. Print a test page from the printer properties. Verify that the network card is compatible with the operating system. NetBEUI D. D.co m . tua lTe A user needs assistance in troubleshooting a printing problem. Which of the following should a technician recommend? sts QUESTION NO: 46 . The printer is not connected locally to the user. "Pass Any Exam. The user is using a PostScript driver. C. The setup executable is corrupt. Insufficient permissions are applied to the user. B.com 15 Ac A. Restart the print job in the print queue. B. Update the network card driver. D. The print job seems to process correctly at the workstation but never comes out of the printer. TCP/IP B.

co m 16 . D. CMD Answer: B QUESTION NO: 50 A Windows workstation is taking an excessive amount of time to load the desktop after login. Any Time. The wireless router is not properly connected to the modem and the cabling setup needs attention. The incorrect video drivers are installed on the computer. Answer: D "Pass Any Exam. The wireless cards are faulty and need to be replaced. Which of the following could be causing the issue? A. all the wireless computers in the home frequently disconnect.www. The wireless router is experiencing interference from devices in the home." . REGEDIT C. Too many startup applications are running. Which of the following are the MOST likely causes? (Select TWO).actualtests. B. B. The power supply is providing insufficient wattage. C.com Ac tua lTe sts . EDIT D. D. The wireless router may have internal damage and needs to be replaced. BIOS on the system boardneeds to be updated.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 48 A customer states that after installing a new wireless router. C. A. Answer: C. The wireless router was configured with an improper SSID and needs to have the settings adjusted. REGSVR32 B. E.D QUESTION NO: 49 Which of the following commands will allow the technician to edit the registry in Windows XP? A.

D. All other users can scan photos without issues. The scanner does not have the user's subnet mask. C. Which of the following is the MOST likely cause? A. The NIC became unseated. Which of the following is the NEXT command the technician should execute? "Pass Any Exam. nbtstat -RR B. The technician executes ipconfig at the command line and notices the IP address is 169. B. nbtstat -r C." . B. C.102. nbtstat -s QUESTION NO: 52 A network multi-function copier has been installed on a workgroup. The NIC's drivers need to be reinstalled.co m 17 . Answer: C QUESTION NO: 53 A client moved their desktop computer to the other side of the desk and now the client can no longer get onto the Internet. Any Time. Answer: B QUESTION NO: 54 A client cannot connect to the Internet. Which of the following is the MOST likely cause? A. DHCP was disabled. The CAT5 cable is too long.CompTIA 220-702: Practice Exam QUESTION NO: 51 Which of the following commands will show the remote machine's IP address and NETBIOS name supplied by the LMHOSTS file? A. D.www.com Ac tua lTe sts .actualtests. nothing appears. When a user scans a photo from their PC.254. The PC needs an updated host file. The TWAIN driver is not set up on the PC.64. nbtstat -c D. The scanner is on another network.

The client successfully prints a test page directly from the printer. ipconfig /all D. ipconfig /flushdns Answer: A QUESTION NO: 55 A client can no longer print from their computer to the default printer. ipconfig /release B. Any Time. Multimeter C. POST card B. D.' The technician then has the customer ping the actual IP address of the same site and gets a successful response back. Restart the print spooler service. Tone generator Answer: A QUESTION NO: 57 A customer has lost Internet connectivity. ipconfig /renew C. IPCONFIG /FLUSHDNS "Pass Any Exam.actualtests.com 18 Ac tua lTe sts . Reinstall the printer's drivers.www.CompTIA 220-702: Practice Exam A. Answer: A QUESTION NO: 56 Which of the following would be the BEST tool to use when diagnosing problems with a motherboard? A." .co m . The printer's queue shows the job ready to print. Which of the following commands should the technician have the customer do next? A. Delete the print job and resubmit it. Which of the following is the BEST recommendation that the technician can make? A. B. The technician has the customer ping a web address and gets the response 'cannot find host. Verify the correct paper is being used. Loopback plug D. IPCONFIG /RELEASE B. C.

/fs B. NETSTAT QUESTION NO: 59 Answer: C QUESTION NO: 60 When using the format command. NBTSTAT D.actualtests." . /c C. /v D. TRACERT B. Any Time. NSLOOKUP sts Which of the following utilities can a technician use to display NetBIOS over TCP/IP information? .com Ac tua lTe A. NETSTAT B.www. TRACERT C. IPCONFIG D. IPCONFIG D.co m Answer: D 19 . /q Answer: A QUESTION NO: 61 "Pass Any Exam. NBTSTAT C. which of the following switches would a technician use to have a hard drive formatted in NTFS? A.CompTIA 220-702: Practice Exam C. IFCONFIG Answer: B QUESTION NO: 58 Which of the following utilities can a technician use to display TCP/IP and port status? A.

which of the following partition types should be created? A.com Ac tua A user copied files from a CD and now the files can only be opened as read-only. In order to install Windows XP in a separate partition.co m 20 . 25 C. ATTRIB D. 110 D. 80 D.actualtests. 80 C. Extended "Pass Any Exam.www. 21 B. Which of the following port numbers should be configured for SMTP? A. Which of the following utilities can be used to allow the user the ability to edit the files? lTe sts ." . EDIT B. Which of the following default ports needs to be opened for FTP to work properly? A. Any Time. 110 Answer: B QUESTION NO: 63 A. CONVERT Answer: C QUESTION NO: 64 A computer contains an 80GB hard drive with a 20GB partition with Windows 2000 installed on it.CompTIA 220-702: Practice Exam A user is not able to receive files off the FTP server. 21 B. 443 Answer: A QUESTION NO: 62 A user is not able to send email from home using their business email address. CHMOD C.

The user left a diskette in the floppy drive.com 21 Ac A. Navigate through the registry sub-trees. Press the F4 key during start up. The computer needs the system recovery CD. Press the F8 key during start up.www. Press the F2 key during start up. Use the display binary data function in the View menu.EXE. D. C. "Pass Any Exam. B. The user stated that the computer worked fine last night when they shut it down. The system BIOS has failed. Use the import function from the File menu. Secondary C. on a Windows 2000 PC.CompTIA 220-702: Practice Exam B. D." . Which of the following is the BEST method of doing this? A. Logical D. Which of the following is the MOST likely cause of the error? sts QUESTION NO: 66 .co m . Any Time. C. Which of the following methods will give an alternate method of trying to start up a Windows computer? A. Answer: D Answer: B QUESTION NO: 67 A support technician is trying to locate a particular registry key using REGEDIT. NTFS Answer: A QUESTION NO: 65 A user reports that every time they start up their computer it stops with a blue screen error. Hold down the left Shift key during start up. B. The CD-ROM does not contain a system disk.actualtests. D. tua lTe A user reports that when they started their computer up it gave them the message "Non system disk or operating system is missing. Use the find function in the Edit menu. B." and to press enter to continue. C.

HELP Answer: D QUESTION NO: 71 Which of the following command line utilities would a technician use to set the read-only attribute of a file? "Pass Any Exam. MSINFO C.co m . IPCONFIG /ALL C.com 22 Ac QUESTION NO: 70 tua lTe sts . IP address.www.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 68 Which of the following command line tools can be used to display the default gateway.actualtests. Any Time. DIR /S B. COPY C." . EDIT Answer: A Which of the following commands will display the available switches of a command line utility? A. TRACERT B. and DNS servers currently being used by a host? A. PING -T Answer: B QUESTION NO: 69 Which of the following command line utilities would allow a technician to copy not only the parent directory but also include subdirectories of a folder on a Windows XP machine? A. NSLOOKUP D. XCOPY B. DIR D. ATTRIB -H D.

actualtests. /v lTe Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk the FASTEST? sts QUESTION NO: 73 .www.co m 23 . MD Answer: D Answer: B QUESTION NO: 74 In which of the following would a technician locate local users and computers? A. DIR D." . /c B. Services and Applications D.CompTIA 220-702: Practice Exam A. Any Time. ATTRIB -R D. ATTRIB -R /D C. Computer Management B.com Ac tua A. /x D. ATTRIB +R Answer: D QUESTION NO: 72 Which of the following command line utilities allows a technician to create a new directory? A. Device Manager Answer: A "Pass Any Exam. /q C. Active Directory Users and Computers C. CD C. RD B. ATTRIB +R /D B.

www.actualtests. CD D. MD Answer: A QUESTION NO: 78 Which of the following utilities would a technician use to prevent a service from starting during system startup? A. Multimeter B. Multimeter D.co m .com 24 Ac tua lTe sts . Anti-static wrist strap Answer: C QUESTION NO: 77 Which of the following command line utilities would a technician use to delete a folder? A. Any Time. Event Viewer B. RD B. Loopback plug B. Voltage regulator Answer: B QUESTION NO: 76 Which of the following would be used to test the electrical output of a power supply? A. EDIT C. Device Manager C." . System File Checker C. Loopback plug C. MSCONFIG D.CompTIA 220-702: Practice Exam QUESTION NO: 75 Which of the following would a technician use to troubleshoot a parallel port problem? A. Extension magnet D. Task Manager "Pass Any Exam.

com Ac QUESTION NO: 81 tua lTe sts . which of the following parameters locks the volume.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 79 When using CHKDSK. /f C.actualtests. Any Time." . NTBACKUP C. -f Answer: B QUESTION NO: 82 "Pass Any Exam. -? B.www. DEFRAG D. /i D. locates bad sectors and recovers readable information? A. -v D. CHKDSK Answer: C Which of the following command line parameters can be used with defrag to determine if defragmentation is required? A.co m 25 . FORMAT B. /x Answer: A QUESTION NO: 80 Which of the following system tools rearranges files and puts them back into contiguous space thereby reducing read write times to the hard drive? A. -a C. /r B.

CompTIA 220-702: Practice Exam Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries. Boot into safe mode. Format the disk and reinstall Windows. chkdsk /f D. Answer: C "Pass Any Exam. Which of the following is the MOST likely source of this issue? A. B.ini file to the Windows directory from another computer. H. chkdsk /i C. playing a video game. C. G. Copy the boot. Answer: B QUESTION NO: 83 A technician receives a work order that a user's computer will not boot into Windows. The software the user is running is incompatible for the video card. The card is not compatible with the hardware of the machine. B. while running a CHKDSK command? A. A customer reports that a PC's video card has recently been upgraded and the computer reboots randomly.www. The video card requires additional power. Which of the following is the FIRST troubleshooting step the technician should perform? A. The user reports they are seeing the error message: "NTLDR is missing". C. Any Time. The graphic driver for the card is corrupt. Use the FIXMBR command in the Recovery Console.com Ac QUESTION NO: 84 tua Answer: C lTe sts . chkdsk /r B. D. and attempt to repair the issue from inside Windows. D.actualtests. and video editing." .co m 26 . chkdsk /v E. The last few restarts have happened during movie playback. F.

CompTIA 220-702: Practice Exam QUESTION NO: 85 An integrated network card is not functioning. The technician notices the device does not appear under Device Manager. Which of the following is the FIRST step the technician should take? A. Have the Hardware Wizard scan for recently added devices. B. Restart the Network Location Awareness Service. C. Install a NIC into the PCI slot to see if the PCI slot is functioning. D. Ensure that the integrated NIC is activated under the BIOS configuration. Answer: D

QUESTION NO: 86

Answer: B

QUESTION NO: 87

Which of the following is the purpose of the sigverif.exe utility? A. Encrypt a file for secured electronic delivery. B. Confirm the digital certificate to check file integrity. C. Remove non-certified drivers from the driver cache. D. Choose the level of driver certification to use when installing device drivers. Answer: B

QUESTION NO: 88 Which of the following utilities can display drivers installed on a local Windows XP machine? A. msinfo32.exe B. fsutil.exe C. msiexec.exe D. chkntfs.exe "Pass Any Exam. Any Time." - www.actualtests.com 27

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A. Use the FTP protocol to place a new directory onto the machine. B. Run the MKDIR command from the command prompt. C. In Control Panel, select folder options, then new. D. Run the CD command from the command prompt.

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Which of the following will create a new directory in Windows XP?

CompTIA 220-702: Practice Exam Answer: A

QUESTION NO: 89 A customer moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the following are correct? (Select TWO). A. The monitor cable is not fully attached to the PC. B. The display adapter's drivers need to be reinstalled. C. There are two video cards and the cable is attached to the disabled one. D. Resolution is set too high in display settings. E. The operating system is corrupted.

QUESTION NO: 90

Answer: A

QUESTION NO: 91

A laptop's LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further? A. Replacement of the keyboard B. Replacement of the rubber bumpers C. Replacement of the LCD hinges D. Replacement of the LCD panel Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Installheatsinks on the RAM modules. B. Install additional CPU fans. C. Replace the RAM slots. D. Install aheatsink on the chipset driver.

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A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?

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CompTIA 220-702: Practice Exam QUESTION NO: 92 A sound card on the back of a PC is emitting a red, laser-type light. Which of the following explains this occurrence? A. The sound card is defective and needs to be replaced. B. The sound card's LED is indicating that card is about to fail. C. The sound card needs to be reset to default settings. D. The sound card's optical plug is not connected. Answer: D

QUESTION NO: 93 A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? (Select TWO). A. The LCD monitor's power inverter does not function properly. B. The operating system's power settings prevent the battery from charging. C. The battery is not compatible with the laptop. D. The internal power connection on the motherboard is faulty. E. The power adapter is not working. Answer: D,E

QUESTION NO: 94

A technician upgraded a motherboard and CPU. The computer will not POST under the assembled configuration. Which of the following would be the BEST place to start troubleshooting? A. Ensure that the OS is installed properly. B. Ensure the computer has the proper cooling. C. Ensure that the mouse and keyboard are properly connected. D. Ensure RAM is correctly seated. Answer: D

QUESTION NO: 95

"Pass Any Exam. Any Time." - www.actualtests.com

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Replace the NIC.0.1 Answer: B QUESTION NO: 98 After running Disk Cleanup the system is still running slow. "Pass Any Exam. Answer: D QUESTION NO: 96 In order to use the 5-pin DIN keyboard without a converter. which of the following motherboards should the technician install? A. BTX B. AT Answer: D QUESTION NO: 97 Which of the following would be the correct address to use with the PING command when testing the functionality of a NIC? A. Compress the hard drive files. B. 127. Run the loop back command.actualtests.1 B.0. which works successfully.254. Which of the following actions should the technician have the customer take FIRST? A.255. The technician has the customer connect another workstation with the same cable and network port.1 C. Any Time.1 D. 169. D.0. Which of the following steps should a technician perform NEXT? A." .0.co m 30 . 10.CompTIA 220-702: Practice Exam A customer reports that a workstation no longer connects to the network.www.255. ATX C.0. 255. NLX D.com Ac tua lTe sts . C. Run Windows update. Replace the motherboard.

"Pass Any Exam. Which of the following is MOST likely the issue? A. Perform the system restore process from the recovery partition." .actualtests. B.CompTIA 220-702: Practice Exam B. Answer: D QUESTION NO: 99 A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is the BEST step to take to resolve this issue? A.www. The computer is emitting an ongoing series of beeps. Install drivers from the manufacturer's website. Answer: B Answer: B QUESTION NO: 101 A computer has received a custom update from the Windows Update website. The processor is faulty. Install a new wireless network card. B.co m . The power supply is faulty. Check for file corruption. C. CPU tua lTe A technician is troubleshooting an issue on a desktop PC and has reduced the system to its essential components but cannot get the system to boot. Memory C. The modem drivers are corrupt. Keyboard B. Replace the IDE cable. C. C. Video card D. Check for file fragmentation. Any Time. The file system is fragmented. Which of the following has malfunctioned? sts QUESTION NO: 100 .com 31 Ac A. and now the wireless network card will not connect. D. D.

The inverter is malfunctioning. Upon inspection. Event Manager Answer: C QUESTION NO: 103 Answer: B QUESTION NO: 104 A laptop exhibits no visible video." . Where could the technician check to see if the wireless adapter is being recognized by the computer? A. Internet Options B. Which of the following is the BEST method for correcting this driver problem? sts . Reseat the hardware D. D.CompTIA 220-702: Practice Exam D. the technician notices that the computer is acting erratically and suspects that the update is the cause. The laptop battery is not fully charged.actualtests. wireless no longer worked. The video adapter driver is corrupted. "Pass Any Exam. There were no warning signs or malfunctions before the failure". B. Use driver rollback C. Use Last Known Good Configuration B.co m 32 .com Ac tua A. Uninstall and reinstall the same updated driver lTe After installing an updated driver in Windows XP and rebooting the PC. Which of the following BEST describes the problem with the laptop? A. The VGA driver is being used. Any Time. Device Manager D.www. C. System Configuration Utility C. Rerun Windows update to see if a security patch was not updated. it is discovered that very faint image can be seen only from an angle to the screen. Answer: A QUESTION NO: 102 A laptop ticket description reads "When the computer was turned on.

" . D. but has difficulty getting a strong signal on any nearby wireless network. B. Which of the following is the MOST likely cause of the problem? . but the wireless card is disabled in the BIOS menu of the laptop. The card is installed properly. B. Any Time. Reinstall the operating system.com Ac tua lTe A. resulting in the OS receiving improper data signals for the wireless signal. The printer does not support postscript. The printer is not in graphics mode. Answer: B QUESTION NO: 106 Answer: B QUESTION NO: 107 A laptop has recently had a mini-PCI wireless card installed.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 105 A user states their computer has noticeably slow performance. The card installed is not compatible with the laptop and should be removed. D. B. D.actualtests. but the internal antenna connectors were not connected. Which of the following is the MOST probable cause? A. sts A customer states that their laser printer printouts are appearing with random characters. Reboot the PC and run in Safe Mode. The PC is used to transfer data on a regular basis.co m 33 . The user installed the card upside-down. C. Which of the following can be done to improve performance? A.www. Run Disk Defragmenter. The card is installed properly. A new print driver has been installed to optimize graphic output. Answer: B "Pass Any Exam. A new toner cartridge was installed incorrectly. C. The application is not compatible with the printer. Convert the file system from NTFS to FAT32. C.

0 firmware update on the motherboard. Replace USB 1.0 extension cables.0 functionality? tua QUESTION NO: 110 lTe Answer: C sts A. Ohm meter "Pass Any Exam. Configure Port on Ports tab C. Install an IEEE 1394 compliant expansion card.0 devices are running at USB 1.1 extension cables with USB 2.0 hub. Which of the following parts should be replaced FIRST? A.com 34 Ac A user reports that their system is giving a message stating that their USB 2. Printing Preferences on General tab B.CompTIA 220-702: Practice Exam QUESTION NO: 108 A laptop is received for repair indicating that the screen is very dim.www. Print Processor on Advanced tab .co m Which of the following buttons in the printer properties window should be used to implement printer driver changes? . Printing Defaults on Advanced tab D. Which of the following will MOST likely provide USB 2.1 speed without an external USB hub. C. Answer: C QUESTION NO: 111 Which of the following is the BEST tool to troubleshoot a DB-9 port? A. The video adapter Answer: B QUESTION NO: 109 A.actualtests. The LCD panel D. Install an external USB 2. B.0 when tested on the technician's PC. Any Time." . The display harness B. The LCD inverter C. D. The technician has confirmed that it is a hardware issue. Install a USB 2. The devices run at USB 2.

Anti-static wrist strap Answer: D QUESTION NO: 113 Answer: B QUESTION NO: 114 A technician is upgrading memory on a laptop. C. UPS D. Remove the main battery. the technician finds that the RAM has started to report errors that were not present before. Oscilloscope D. "Pass Any Exam. Anti-static wrist strap C. Surge suppressor B. B. Screw driver C." .co m . Use a USB flash drive to increase the installed memory.www. B. the laptop has two 256MB SODIMMs installed and the laptop only has two SODIMM slots on the motherboard. Change the virtual memory settings to increase the RAM size. Loopback plug Answer: D QUESTION NO: 112 After rushing through a repair of a computer with a failed CPU. Which of the following tools would have prevented damage to the RAM during the repair? A. Remove the memory heat sink. Remove the RTC battery. Remove the hard drive. D. D. Any Time. C.com 35 Ac A. Install an additional SODIMM slot using the pads on the motherboard. Currently. Which of the following steps should the technician take FIRST? A. Which of the following should the technician do to upgrade the memory? sts .actualtests. Replace the two 256MB SODIMMs with two 512MB SODIMMs. tua lTe A laptop running Windows XP needs the RAM upgraded to 1GB.CompTIA 220-702: Practice Exam B.

Which of the following will correct this problem? .www. Change the DIP switches. Which of the following steps should the technician take NEXT? A. The user is not using the correct Ethernet cable. Update the NIC firmware. Windows XP firewall is turned on and not configured correctly. Any Time. Replace the USB controller. the technician finds that the keyboard still is not functioning. B. Answer: B "Pass Any Exam. Check all connections.co m 36 .11n adapter card on a PC and noticed that the adapter is not performing at the expected speed. Replace the motherboard. Change the IRQ. Update the WEP keys. D. C. Answer: B QUESTION NO: 116 Answer: A QUESTION NO: 117 A laptop has a non-functioning keyboard. now it will not allow the user to remote desktop or browse the Internet. C. Check the PS/2 connector.com Ac tua lTe A. B. D. D. The ticket explained that the Internet was working until the VPN connection was established. After the keyboard was replaced with a known good one.actualtests. B. sts A technician has installed an 802." .CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 115 A technician receives a ticket about VPN issues on a Windows XP PC. Which of the following would cause these network issues? A. Windows XP does not support VPN features. Windows XP firewall is corrupt and not working correctly. C.

gpedit msc B. MSCONFIG C. All other users on the network are able to connect to Remote Desktop connections.com Ac tua lTe A." . DNS server name D. Printer description sts . Install the latest updates to the network card drivers. Verify that the DNS Client service is running in the Services snap-in. IP address C. Answer: A Answer: B QUESTION NO: 120 Which of the following commands would launch the Windows utility that stops the print spooler? A. Which of the following has MOST likely changed to create this problem? m QUESTION NO: 119 37 .CompTIA 220-702: Practice Exam QUESTION NO: 118 A Windows XP SP2 user is unable to connect to any Remote Desktop connections. fsutil Answer: C QUESTION NO: 121 A technician has a laptop that will not power on. Check the link light on the back of the network card. The user is able to connect to websites and network shares. B. Which of following is the BEST step for the technician to take when troubleshooting the problem? "Pass Any Exam. MAC address B. Any Time.www. D. Verify that the proper exception is checked in Windows Firewall.actualtests. C. services.msc D.co Multiple users reported that they are no longer able to print to a network printer. Which of the following steps should the technician take FIRST? A.

com Ac tua A." . Which of the following options can the technician suggest to stop this unwanted program from loading? A. Add or Remove Programs D. D. Turn on Disk Compression on the drive. Answer: C QUESTION NO: 122 An uninstalled program is still attempting to load when Windows starts. Device Manager lTe Which of the following utilities will allow a technician to stop the DHCP client? sts . Services B.CompTIA 220-702: Practice Exam A. Answer: A "Pass Any Exam.www. D.co m 38 . B. Add or Remove Programs C. Remove the battery and boot only with the adapter. Set the archive bit on all of the user's files. Any Time. C.actualtests. Check the output voltages of the adapter with a CAT5 cable tester. Delete all of the user's files except the most recent. C. Replace the power adapter. Data Sources (ODBC) C. Which of the following is the FIRST action the technician should take to optimize space on the drive? A. System File Checker Answer: C QUESTION NO: 123 Answer: A QUESTION NO: 124 A technician determines that a user's hard drive is nearly full. Services B. B. Check the output voltages with a POST card. Run the Disk Defragmenter on the drive. System Configuration Utility D.

/bootlogo /noguiboot C. AC power cord sts . /bootlogo D. Run an antivirus program.ini switches will allow a technician to install a non-default Windows splash screen? A.actualtests. D." . /noguiboot /bootlogo Answer: B QUESTION NO: 128 "Pass Any Exam. Remove any recently added hardware. Runchkdsk.com Ac QUESTION NO: 127 tua Answer: A lTe A. B. /noguiboot B.CompTIA 220-702: Practice Exam QUESTION NO: 125 A user is reporting their mouse is moving when the user is not moving it. Laptop's battery D. Motherboard power connector B. Which of the following is the FIRST action a technician should take? A. Any Time.co A laptop user states that they need to move and apply pressure to the DC power adapter connector to make the 'battery charge' LED come on. Answer: B QUESTION NO: 126 Which of the following boot. Which of the following components is the issue? m 39 . C. Replace the faulty mouse.www. Battery charge LED C. and the computer is running slower than normal.

CompTIA 220-702: Practice Exam A customer is having issues printing to a network printer every morning. Some of the other users are experiencing the same issue. Which of the following should the technician do NEXT? A. Power cycle the printer. B. Reboot the users' computers. C. Assign a valid static IP configuration. D. Clear the printer queue on each system. Answer: C

QUESTION NO: 129 A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall? A. 23 B. 443 C. 8080 D. 3389 Answer: D

QUESTION NO: 130

A. 6V B. 9V C. 12V D. 24V Answer: C

QUESTION NO: 131 A technician is installing Windows XP on a computer to manage larger than 4GB files. Which of the following file system formats is required for this computer? A. NTFS B. FAT

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is testing a power supply for correct output voltages at the HDD power connector. Which of the following voltages should the technician expect for a correctly working power supply?

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CompTIA 220-702: Practice Exam C. CDFS D. FAT32 Answer: A

QUESTION NO: 132 In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security? A. A public place where guests are free to access the wireless network. B. A small office where a defined number of specific wireless devices are used. C. A meeting room where various company users will access the wireless network during meetings. D. An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering. Answer: B

QUESTION NO: 133

Answer: D

QUESTION NO: 134 Which of the following is the BEST solution for repairing a hard drive that results in the 'Missing Operating System' display upon booting? A. Use recovery console and thebootcfg /rebuild command. B. Use recovery console and thefixmbr command. C. Use recovery console and thechkdsk command. D. Use recovery console and thefixboot command. "Pass Any Exam. Any Time." - www.actualtests.com 41

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A. Perform anipconfig /flushdns. B. Plug into a different RJ-11 wall jack. C. Perform anipconfig /all. D. Perform anipconfig /renew.

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CompTIA 220-702: Practice Exam Answer: B

QUESTION NO: 135 Bluescreen crash displays during boot up and has a message 'STOP: 0xC0000135 {Unable to Locate a Component}'. Which of the following BEST describes the problem? A. Corrupted system registry hive B. Corrupted system files C. Corrupted master boot record (MBR) D. Corrupted NTLDR file Answer: B

QUESTION NO: 136

Which of the following command line utilities can be used to display and change file permissions? A. label B. verify C. attrib D. recover Answer: C

QUESTION NO: 137 The xcopy utility is used to:

A. copy files and directory trees. B. save the current directory thenchange it. C. compare the contents of two floppy disks. D. recover information for an unreadable disk. Answer: A

QUESTION NO: 138 An end user who manages payroll files has unexpectedly left the company; however, all of the payroll files are encrypted. How can these files be accessed?

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Firewall C." . Anti-spyware D. Any Time. Pop-up blocker lTe A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.CompTIA 220-702: Practice Exam A. System Information C. Diskcomp Answer: B Answer: C QUESTION NO: 141 After receiving a message at startup stating that 'One or more services failed to load at startup'. B.co m 43 . The local administrator can grant permission to the files. Antivirus B. Dr.actualtests.www. Disk Defragmenter C. Scandisk D. Which of the following would BEST resolve this issue? sts QUESTION NO: 140 .com Ac tua A. D. Watson Answer: A "Pass Any Exam. Check Disk D. The files must be decrypted using a saved copy of the user's public key. An EFS recovery agent must decrypt the files. Answer: A QUESTION NO: 139 Which of the following utilities optimizes a hard disk by rearranging the files stored on it? A. The operating system must be reinstalled and the files can be accessed by the administrator. which of the following Windows utilities would a technician use to diagnose the issue? A. Compress B. Event Viewer B. C.

Power the PC off and then back on until Windows loads.CompTIA 220-702: Practice Exam QUESTION NO: 142 Which of the following CPUs would fit into an AM2 socket? A.g. Celeron B. Athlon C. Bad fuser. C. B. the OS has been corrupted.actualtests. Reimage the computer. clean drum surface).co m 44 . replace rollers and brushes. reinstall or update driver. Which of the following is the MOST likely cause and solution for this issue? A. C.com Ac A technician finishes installing a new application on a PC and reboots. D. D. Excess toner on drum." . Any Time. Boot into safe mode and usingregedit remove all entries related to the newly installed software.www. Which of the following should the technician do to resolve this issue? tua lTe sts . Core Duo D. Answer: D QUESTION NO: 145 The reason for using an anti-static wrist strap and mat is to prevent: "Pass Any Exam. Answer: C QUESTION NO: 144 A. perform maintenance (e. Deteriorating rollers and worn brushes. Boot into safe mode. place service call to printer manufacturer. uninstall the new application and reboot. B. Now the system locks up and will not finish loading Windows. Faulty driver. Itanium Answer: B QUESTION NO: 143 A user states that the laser printer is leaving a black line on all pages being printed.

update. C.com Ac A. Power Supply Tester D.www. System Restore tua lTe Which of the following tools could be used to view. Extension Magnet Answer: B QUESTION NO: 147 Answer: B QUESTION NO: 148 A program has stopped responding on a user's computer. Any Time. injuries from improper posture while repairing a computer. and repair hardware drivers and settings? sts . Answer: C QUESTION NO: 146 Which of the following tools is BEST used to measure voltage and amperage from a power source? A.co m 45 . electrocution from computer components. the computer from possibly slipping off the work area. D. Computer Management "Pass Any Exam. Task Manager D." . B.actualtests. damage to computer components from ESD. System Monitor D. MSCONFIG C.CompTIA 220-702: Practice Exam A. Task Manager B. Loopback Plug B. disable. Multimeter C. Device Manager C. Which of the following would be used to end the unresponsive program? A. REGEDIT B.

They have a home wireless router. ipconfig /all B." . C.www. B. Have the laptop's users dial-up each time they need the Internet. How can a technician allow the users of the laptops to access the Internet simultaneously? . The technician suspects a failing NIC.actualtests.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 149 A customer needs to be able to access the Internet while traveling. Which of the following could the technician recommend to the customer? A. Answer: A QUESTION NO: 150 Answer: C QUESTION NO: 151 A customer states that their Internet connection is extremely slow. netsh winsock reset Answer: B QUESTION NO: 152 "Pass Any Exam. ping -a D.11n capabilities for maximum speeds. EnableWiFi so the user can connect to any open network. B. USB adapter with 802.com 46 Ac tua lTe A. Cellular service with an adapter for the customer's laptop. C. Connect to the wireless router. Update the firmware on the router to allow for integration with dial-up. a desktop and two laptops. Any Time. D. it creates a wireless hot spot.co m . Which of the following command line tools would verify this? A. sts The only Internet service available for a customer is dial-up. D. A Bluetooth card to attach to multiple networks. ping -t C. Setup Internet connection sharing through the desktop and the wireless router.

exe.co m 47 . Regional and Language Options applet in Control Panel D. ntdetect. The processor is old and needs to be replaced.exe. io. Date and Time applet in Control Panel Which of the following files have replaced NTLDR in the Windows Vista startup process? A. C.exe Answer: A QUESTION NO: 155 A customer's laptop is overheating.sys. ntoskrnl. chkdsk /r B.exe B. Where should the technician go to correct this? A. System applet in Control Panel B.exe.CompTIA 220-702: Practice Exam Which of the following will repair file structures and recover missing data? A.exe. bootmgr. copy /a D.com Ac tua lTe QUESTION NO: 154 sts Answer: C . D.sys D. winresume. bootmgr.dos. "Pass Any Exam.exe. io. Which of the following is the MOST likely reason why the customer's laptop is overheating? A. defrag Answer: A QUESTION NO: 153 A customer states that their clock is now in 24-hour format. The fan is clogged with dust. bootsect.exe.www. winload. xcopy C. bootmgr.actualtests." . Command line and run: time /t C. io. The motherboard is old and needs to be replaced. Any Time. B. win.sys C. The laptop case is not as airtight as it needs to be.

actualtests. slave. The technician will have to reset the client's account. D. Slave IDE controller C. C. Answer: B. Answer: A QUESTION NO: 157 Answer: C QUESTION NO: 158 A client uses EFS and forgot their password. The computer already hastwo hard disk drives installed and loads the OS from one of them. Which of the following will occur? (Select TWO).co m 48 . A technician logs in as the administrator and clears the client's password. The technician should add the two hard disk drives on which of the following? .com Ac tua A. primary. C. the technician should configure the second hard disk drive as: A. D. Master IDE controller B. Secondary IDE controller D. E. The client's secured files will be accessible. master. B. B.D "Pass Any Exam. Primary IDE controller lTe sts A technician is adding two hard disk drives to a computer to provide more storage. A. Any Time." . The client will be able to login. The client will have to type in a new password. secondary.www. The client's secured files will be inaccessible.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 156 When adding a second hard disk drive on the first IDE controller. The computer has no other drives present.

The printer displays a 'Paper Jam' error. USB 2.actualtests.com 49 Ac A customer states that they cannot print from their laser printer. B. B. Which of the following is the MOST likely cause? tua lTe sts . Broadband D. Toner cartridge needs to be replaced. IEEE 1394 B. Feed rollers are dirty. The cartridge carriage path is obstructed.1 C. Fuser has overheated. Any Time. Answer: A QUESTION NO: 162 A user states that when they click on their name on the Welcome Screen. the screen displays 'Loading personal settings' and then goes back to the Welcome Screen.www. A feed roller gear is broken. D. Incorrect paper type has been loaded." . A technician sees no signs of a paper jam.co m .0 Answer: A QUESTION NO: 160 A user reports they cannot print from their inkjet printer and the error light is blinking. The only indication is a clicking sound when the user tries to print. C. Upon inspection there is no paper jam. The user states that no odd sounds were heard. The printer cartridge is low on color ink. Answer: A QUESTION NO: 161 A. Which of the following is the MOST likely cause? A. Feed roller gear is broken. Which of the following has the FASTEST transfer rate? A. USB 1.CompTIA 220-702: Practice Exam QUESTION NO: 159 A technician needs to transfer data to an external hard drive that is 10/100 network capable. C. Which of the following "Pass Any Exam. D.

co m 50 .DAT file is missing or corrupt from the user's profile. DHCP server is assigned the wrong IP address.com Ac A user reports they are unable to connect to the Internet.www.107Subnet mask: 255. Any Time.8. C.EXE is missing or corrupt.18. System resources B.1DNS server: 10. LogonType is set to 0 in registry. D. but not receiving." .255.236.CompTIA 220-702: Practice Exam could be the issue? A. Microphone connection D. B. Default gateway is on the wrong subnet. While testing to ensure proper installation. D.INI file is missing or corrupted. Speaker volume C.2 Which of the following is the reason why the user is unable to connect? tua lTe sts . C. Display resolution Answer: C QUESTION NO: 164 A.5.237. This problem started when a router was replaced. DNS server is on the wrong subnet.0Default gateway: 10. the software is not displaying any text as the technician speaks into the microphone. WIN. WINLOGON. The technician checks the network settings and finds the below results: IP address: 10. Answer: A QUESTION NO: 165 A user is having a problem sending email. Subnet mask is wrong. Which of the following tools would be used to help determine the cause of problem? "Pass Any Exam. Answer: B QUESTION NO: 163 A technician finished installing new speech recognition software on a PC. NTUSER. Which of the following should the technician check FIRST? A.actualtests.236.255. B.

Which of the following tools would the technician use to help optimize the file system? A. tracert C. format Answer: A QUESTION NO: 167 Answer: A QUESTION NO: 168 Which of the following groups has access to a newly created NTFS folder by default? A. Cable tester C. Administrators "Pass Any Exam. NETSTAT Answer: A QUESTION NO: 166 A computer is running very slow. Any Time. ntbackup D. format tua lTe A user states while saving files on the hard disk some of the data is inaccessible. Power Users D.CompTIA 220-702: Practice Exam A. Port scanner B.actualtests. Everyone C. dir C.com Ac A. IPCONFIG D.www. defrag B. chkdsk B. diskpart D. Creator Owner B.co m 51 . The technician suspects a hard disk problem. Which of the following Windows utilities should be used to confirm hard disk issues? sts ." .

C. There is RF interference from a radio source nearby. The cables are damaged or not seated. There is a digital to analog to digital conversion issue.www. Fonts Answer: C QUESTION NO: 170 Answer: D QUESTION NO: 171 A technician is replacing a processor that is attached parallel to the motherboard. Which of the following is the MOST likely cause? m . Slot 2 processor C.com 52 Ac tua lTe A. Which of the following commands will test the network connectivity status of the printer? "Pass Any Exam. Printers and Faxes C. Socket to slot adapter D. There is an analog to digital to analog conversion problem. D. Pin grid array processor B. Display Properties D." . B. Slot 1 processor Answer: A QUESTION NO: 172 Multiple users have reported not being able to print to a network printer. sts .CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 169 In which of the following Control Panel applets is the system font controlled? A.actualtests. Any Time.co The image on a user's monitor is shaking without any input from the user. Which of the following processor types is needed? A. Regional and Language Options B.

Alternate click and select "More information" D.1. The subnet mask is improperly configured. When making the ends of the cable which of the following tools is the MOST appropriate? A.co m .www.0Default Gateway192. ipconfig Answer: C QUESTION NO: 173 A technician is running an Ethernet cable for a customer with custom cable lengths. Which of the following would quickly provide more information? sts . Pliers Answer: C QUESTION NO: 174 Answer: A QUESTION NO: 175 A client reports that they cannot connect to the Internet. Press F1 and search for the term.2. netstat C.0 subnet as valid. The IP address is not a private address.168.168. Crimper D. The ipconfig command reveals the below information: IP Address192. C.1 Which of the following is the MOST likely cause of the problem? A. D." . Toner probe B.com 53 Ac A. ping D.15Subnet Mask255.1. Pocket knife C.CompTIA 220-702: Practice Exam A. tua lTe A technician is unfamiliar with terms in a dialog box. Alternate click and select "What'sThis?" B.168.255. C. Use Microsoft knowledge base to search for the term. "Pass Any Exam. Any Time.actualtests. The default gateway is not in the same subnet. rsync B. Windows does not recognize the 192.255. B.

Pickup rollers E.com Ac tua lTe sts . The user must be an administrator to have access to the run command." . Removable Storage MMC C. Disk Defragmenter Answer: C QUESTION NO: 178 A user reports that a printer has started producing a repetitive image defect on all printouts.co m 54 . Answer: D QUESTION NO: 177 Which of the following tools can be used to diagnose and repair hard drive problems? A. Vista has replaced the run command with the Power Shell. Fuser Answer: A.actualtests.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 176 After upgrading to Windows Vista. B.www. CheckDisk D. Laser scanner C. A. a client states that the run command no longer appears on the Start menu. The run command is not displayed by default on the start menu. C. Which of the following are the MOST likely causes of the problem? (Select TWO). Formatter PCB D. System Configuration Utility B.Which of the following is the reason the user cannot see the run command? A. D. The Vista run command is not installed by default during an upgrade. Toner cartridge B.E QUESTION NO: 179 "Pass Any Exam. Any Time.

C. gpupdate /force C. Any Time. Which of the following commands should the technician use? tua QUESTION NO: 181 lTe sts .co m 55 . A.com Ac A technician wants group policy changes on a Windows 2000 computer to immediately update. B. Check if the drive is over 1GB.www. Windows detects a virus tampering with boot files.CompTIA 220-702: Practice Exam Which of the following conditions will cause Windows Autochk to be set? (Select THREE).msc Answer: A QUESTION NO: 182 Which of the following commands shows Hotfixes installed on a Windows XP computer? A. gpedit. F. Check if the drive is a dynamic disk. The system halted during the last boot from a faulty driver. The hard drive has received a SMART error. secedit /refreshpolicy B. Chkdsk is run on the boot volume. tasklist "Pass Any Exam. Answer: D A. C. Chkdsk cannot gain exclusive use of the volume selected. D.msc D.D. Answer: A. B. Which of the following is the BEST choice to check? A. E.actualtests. Check if the drive is active. rsop. A volume is flagged as dirty. D.E QUESTION NO: 180 A user connects a USB drive to a Windows XP computer but cannot see the drive in My Computer." . Check if the drive is NTFS.

co m 56 .actualtests. Virus D. C.www. msinfo32 Answer: B QUESTION NO: 183 A user reports that when accessing a website. B. Spyware C. install spam filter D. systeminfo C. install antivirus program B.CompTIA 220-702: Practice Exam B. Trojan horses. Disable System Restore. Which of the following is the MOST likely cause? sts QUESTION NO: 184 . Worm B. Pop-ups.com Ac tua A. Trojan Horse lTe A user reports their computer has slowed down dramatically. Restore the computer to a previous point. install antivirus program Answer: B Answer: B QUESTION NO: 185 A computer is thought to be infected with a virus. Boot to the Last Known Good Configuration. Which of the following is a recommended action to take? A. Updated antivirus program reports show no inherent issues. Worms. Which of the following BEST describes the symptom and corresponding fix? A. Answer: B "Pass Any Exam. Any Time." . turn on the pop-up blocker C. several other windows within the browser appear. Spam. Boot to Safe Mode and enable Boot Logging. chkdsk D. D.

B.co Which of the following built-in groups was present in Windows XP. D. but eliminated in Windows Vista? m 57 . Backup Operators C. The user is able to restart the application immediately.actualtests. The disk must first be converted to a simple volume disk. STOP error D. Computers with a single drive do not support dynamic disks. The disk has already been converted to a dynamic disk. Which of the following is the MOST likely cause for this problem? A. There is less than 10MB of space available for the dynamic disk database. Any Time. The technician right clicks the disk in Disk Management and does not see the option to convert to dynamic disk. C. BATCH error B. Illegal contact C.CompTIA 220-702: Practice Exam QUESTION NO: 186 A user is running an application when an error occurs. Power Users sts .www. Answer: D QUESTION NO: 189 "Pass Any Exam." . Replicator D. Illegal operation Answer: D QUESTION NO: 187 Answer: D QUESTION NO: 188 A technician is having problems converting a basic disk to a dynamic disk on a laptop. Which of the following describes the type of error the user experienced? A.com Ac tua lTe A. Guests B.

Spyware has infected the workstation. format D. Enable antivirus email functions. Check printer queues. The antivirus software is not functioning properly. B. diskcomp B. Any Time. Answer: D Which of the following would BEST prevent the spread of worms to other computers? A. C. C. B. Add all contacts to an address book." . Which of the following should the technician do to troubleshoot this problem? A. Check for error messages. D.actualtests. Enable email auto-preview functions. Reload the driver. The hard drive is fragmented. "Pass Any Exam. The mouse is not functioning properly. D. B. Which of the following is the MOST likely cause of the pop-ups? A. ftype Answer: C QUESTION NO: 190 A user notices that a lot of Internet browser windows displaying advertisements are popping up when logging on to the network. Answer: C QUESTION NO: 192 A printer is printing unexpected characters. D. C.CompTIA 220-702: Practice Exam Which of the following commands would be used to prepare a new storage device for use? A.co m 58 .www. Only connect to the Internet when necessary.com Ac tua lTe QUESTION NO: 191 sts . Reload the print spooler service. start C.

lTe sts A customer states they have a home network and when they connect to a wireless access point. Answer: C QUESTION NO: 194 Answer: C QUESTION NO: 195 The customer states the clock is frequently wrong and loses time on the workstation. Assign a static address to the wireless card.actualtests. B.com Ac tua A. B. Which of the following would be the BEST course of action to correct the issue? A. C. Clean out the heat sink and fans of dust to ensure proper air circulation. D. Stop background processes in the machine causing the processor to work harder. Which of the following is the MOST likely reason this could happen? A. Incorrect time zone configured C. Enable the access point to distribute static addresses. Install larger fans and a larger heat sink due to the processor being overheated.co m 59 . Bad CMOS Battery Answer: D "Pass Any Exam. D. Virus in the system B. Spyware is affecting the system D. They also mention the fan is constantly running. Any Time.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 193 A customer states that when using their laptop it shuts down unexpectedly and will not quickly power back up. Reboot the access point to allow connectivity. even after it is updated by using time synchronization. C.www. Which of the following would BEST get the customer connectivity? . Install a faster speed processor so the machine does not generate as much heat." . they get a message of 'limited or no connectivity'. Assign a dynamic address to the wireless card.

The access points are out of range. Which of the following should be scheduled to accomplish this? "Pass Any Exam. Control Panel C.11n access points are not available. Answer: B Answer: D QUESTION NO: 198 A customer states that their machine takes a long time to start up. MSCONFIG utility C. System Clean-up D.co During the startup of a Windows XP Professional workstation. Any Time.com 60 Ac tua lTe A. Msconfig Answer: D QUESTION NO: 199 A technician wants to schedule a task to be sure a machine is optimized on a regular basis. The access points cannot accept any more connections.CompTIA 220-702: Practice Exam QUESTION NO: 196 A technician installs a new 802. Registry utility B. 802. a message appears stating a service failed to start. B. but sees no available access points in the Wireless Configuration Manager. Defrag B. The technician tries to connect to an access point.11n network adaptor for a desktop computer. D.11n is not supported on the network.www. Event Viewer sts . 802. C. Which of the following administrative areas will show what service failed? m QUESTION NO: 197 . Which of the following is the BEST explanation to why none of the access points are listed? A. Which of the following utilities allows the startup file to be modified? A. Control Panel D." .actualtests.

it is discovered the temp files are not being backed up. Which of the following is the MOST likely reason? A. Indexing Services D.actualtests. How can the technician accomplish this task? A. In checking the backup catalog. Answer: B QUESTION NO: 201 A technician needs to modify the BIOS settings of a PC. NTBACKUP is not running under the correct credentials. C. To backup temp files. Which of the following actions should be taken to fix the issue? A.CompTIA 220-702: Practice Exam A. C. NTBACKUP does not backup temp files by default. B. B. Replace the paper tray.co m . "Pass Any Exam. the /T switch must be used. D. Contact the OEM and ask them to clear the password. D. Replace the fuser. the BIOS setup password is unknown to all current employees. D. Disconnect the power supply to the motherboard. Set the motherboard configuration jumper to clear the password. Replace the pickup rollers. Any Time. B.www. Use a third party utility to reset the password. C. Answer: A QUESTION NO: 202 A user reports that when they print a document. however." .com 61 Ac tua lTe sts . Replace the registration rollers. the toner on the page sometimes rubs off and does not stick to the page. System Restore C. The NTBACKUP utility cannot backup temp files. A test restore fails to restore the temp files. Defragmenter B. Disk Cleanup Answer: A QUESTION NO: 200 A company uses an application that creates temp files that need to be backed up on a daily basis.

and then check 'Move system caret with focus/ selection changes'. 1000 meters (3281 feet) lTe sts A customer asks a technician to setup a SOHO network at their home. Which of the following steps should the technician take in the troubleshooting process? A. D. Any Time. to support a 10/100/1000BaseT SOHO LAN? A. click the Programs tab. CAT5e C. and then click 'Reset Web Settings'. 100 meters (328 feet) D.actualtests. Which of the following is the maximum distance for CAT5 UTP cabling? . and then click 'Clear SSL State'. CAT1 D. QUESTION NO: 204 QUESTION NO: 205 Which of the following cable types is required at minimum. click theAdvanced tab.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 203 A customer is having trouble accessing a particular website. They would like to run cabling from the area where their Internet connection terminates to another room. Shut down the computer and wait for five minutes.com Ac Answer: C tua A. click the Content tab.www. In the Internet Options applet. 1 meter (3 feet) B. 10 meters (32 feet) C. C." .co m Answer: B 62 . B. CAT3 B. CAT5 Answer: B "Pass Any Exam. In the Internet Options applet. The technician notices that it is a secured website. In the Internet Options applet.

Remove any unnecessary applications that start with Windows. Diskpart B.157 and a subnet mask of 255.254. DomainAdmins B. C.255.actualtests. Disable the computer's memory check in BIOS.CompTIA 220-702: Practice Exam QUESTION NO: 206 A computer has an IP address of 169. Defrag C. Disk Cleanup Wizard D. Which of the following is the MOST likely cause of the network problems? A.0. ConfigureScanDisk to run at startup.0. The network card is configured at half-duplex. Any Time. Answer: A QUESTION NO: 209 Which of the following BEST optimizes hard disk drive performance? A.0. Replicator Users C. B. C. Delete unnecessary visual options "Pass Any Exam. D. Remove device drivers for unused peripherals.co m Which of the following is a Windows XP Professional default Group account? .com 63 Ac tua lTe sts A. B. Domain Users D.www." . Answer: C QUESTION NO: 207 Answer: B QUESTION NO: 208 Which of the following below would BEST optimize Windows XP startup? A. The network card is faulty and should be replaced. The computer is not communicating correctly with the DHCP server. Network Backup Operators . D. The computer has a virus and should be quarantined immediately.

www. /MAXMEM= C. The user does not know which updates installed. Which of the following is MOST likely cause of the problem? . Fragmented file system D. C." .actualtests.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 210 A customer's system boots with a black screen giving the error message 'Error Loading Operating System Which of the following is the MOST likely cause of this problem? A. /LASTKNOWNGOOD Answer: B QUESTION NO: 213 "Pass Any Exam.co m . /FIXMEM B. System file versions are now mismatched. Spam B. B. Windows Update installed an incompatible device driver. The stop message begins with. MBR corruption C. The user selected one or more updates incompatible with the operating system. Spyware Answer: B QUESTION NO: 211 Answer: A QUESTION NO: 212 Which of the following boot options is used to troubleshoot physical memory issues? A.com 64 Ac tua A. The local anti-virus software caused a partial installation of the updated files. lTe sts A user reports the computer displays a blue screen after running Windows Update. 'IRQL_NOT_LESS_OR_EQUAL'. Any Time. Windows Update raised the security level of the PC causing a conflict with an application. /3GB D. D.

Any Time. After file structure conversion System Restore must be activated. System Restore can only be installed from the original setup disk.com Ac tua A technician converted all hard disk drives from FAT to the NTFS file structure.actualtests. Which of the following is causing the issue? lTe sts . chkdsk c: /i C. chkdsk c: /f B. chkdsk c: /c D.CompTIA 220-702: Practice Exam A workstation is not booting correctly. Which of the following is the BEST method to improve search time for all text files? A. Convert Answer: C QUESTION NO: 215 A. chkdsk c: /r Answer: D QUESTION NO: 214 A technician is working on a Windows Vista workstation.co m 65 . C. When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk. System Restore must be reinstalled. Answer: A QUESTION NO: 216 A user would like to have a roaming profile configured. Which of the following commands would the technician use? A. Which of the following is necessary when setting up a roaming profile? (Select TWO). The technician wants to locate bad sectors and recover readable information. The users are now getting the error 'System Restore not found'. Indexing D. Recover C. Regedit B. The user must configure the settings. B. A. "Pass Any Exam." . When converting file structures. D.www.

D. Answer: C.www.CompTIA 220-702: Practice Exam B. Which of the following is the MOST likely cause of the problems? A. Any Time. E. Power Supply D.D QUESTION NO: 217 A user reports that their computer has been running very slow and displaying pop-up windows since they installed a new antivirus program. C. The user must be on a domain." . B.actualtests. The computer does not meet the minimum system requirements in order to run the antivirus application without problems. Hard Drive Answer: C QUESTION NO: 219 Which of the following steps enables offline files in Windows 2000 and Windows XP? "Pass Any Exam.co m 66 . Roaming profile has to be stored on a network server.com Ac A technician is troubleshooting a parity check error message and they believe that this is attributed to faulty RAM. Which of the following components may also be at fault? tua lTe sts . Answer: A QUESTION NO: 218 A. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. USB Controller C. The antivirus was from a third-party vendor. South Bridge B. The new antivirus product successfully detected the viruses on the computer but was unable to remove them. The user must have an IP address on their client. Roaming profile must to be stored on every client. C. The installed antivirus was actually malware and has infected the user's computer. D. Windows built-in antivirus program will optimize the speed in the system.

It prevents the user from accidentally deleting data files.CompTIA 220-702: Practice Exam A." . Answer: C Which of the following methods can be used to disable UAC? (Select TWO).D QUESTION NO: 222 A technician needs to boot to a floppy disk to update the firmware of a hard drive. With the bootable floppy disk inserted. Windows Explorer>Tools>Folder Options>Offline Files D. It increases performance of the file system. It creates snapshots of open files for backup.com Ac tua lTe sts QUESTION NO: 221 . D. MCSONFIG>Tools>Disable UAC E. select removable storage as the boot source. Windows Explorer>Tools>Synchronize>Setup Answer: C QUESTION NO: 220 Which of the following is a benefit of the Volume Shadow Copy Service? A. "Pass Any Exam. How can the technician make the PC boot to the floppy disk? A. B. MSCONFIG>WIN.co m 67 . C.actualtests. the system still boots to the hard drive. At POST. Raise the floppy disk in the boot order. Access the system BIOS. Control Panel>User Accounts>Turn User Account Control off D. It adds a layer of security to the file system.msc>Select UAC>Set startup type to disabled B. Enable 'Legacy Boot'. Control Panel>Administrative Tools>Component Services C. Any Time.INI>Rem UAC C. C. D. B. Services. Hit F6 during boot up. Control Panel>Administrative Tools>Computer Management B. Access the system BIOS.www. Start>Programs>Startup>delete UAC Answer: C. hit escape to force a boot up to floppy disk. A.

the laptop shuts down after a few seconds of being on.com Ac tua lTe A. CPU is not locked into the socket. B. m 68 . Enable MAC filtering.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 223 Which of the following is a share permission? A. Write & Execute B. C.www. LCD is not plugged in. Disable SSID broadcast. C. After completing the install. sts . Any Time.E QUESTION NO: 225 A technician is replacing a motherboard in a laptop." . Expand the signal strength.actualtests.co Which of this following is best practice when securing a WiFi Network? (Select TWO). D. RAM is faulty. B. Modify Answer: B QUESTION NO: 224 Answer: D. D. Read & Write D. Change C. Answer: B QUESTION NO: 226 "Pass Any Exam. Enable dynamic addressing. Which of the following is the causing the laptop to shutdown? A. E. Use WEP encryption. Keyboard is not plugged in.

C.co m 69 . Cable tester Answer: B QUESTION NO: 229 A customer is reporting that the local printer is on but is not printing.com Ac tua lTe sts . B. Any Time. Ping D. Multimeter B. Replace the fuser. Answer: C QUESTION NO: 227 A customer reports that they have lost network connectivity after a brown out in the building. Replace the feed roller. Tone generator D.actualtests. Which of the following tools would be used to test the resistance? A. Which of the following tools would BEST be used to test the jack? A. There was an error on the workstation when Windows Vista was loading." . The application experience service is not started. Replace the pick-up roller. D.www. Loopback plug B. Which of the following is the solution to the problem? A. No one else in the building is experiencing any issues. and when the customer switches network jacks they get connectivity. Which of the following is the problem? A. Replace the transfer roller. Tracert C. Multimeter C. Tone generator Answer: D QUESTION NO: 228 A technician is working on a motherboard and the computer is shutting down because of voltage problems.CompTIA 220-702: Practice Exam A technician notices that the printer is jamming right before the fuser. "Pass Any Exam.

Corrupt MBR D.com Ac tua A. C. displays the BIOS version information and then hangs with the error message 'Error loading operating system'. The print spooler service is not started.co Answer: D m 70 . Any Time. Which of the following describes the BEST steps for a proper installation? A. begins POST. Install the OS.CompTIA 220-702: Practice Exam B. B. Install the OS. USB header B. Boot sector corruption "Pass Any Exam. Answer: A QUESTION NO: 232 A system powers on. C. A virus has infected the system B. Install the chipset driver. Install the hardware drivers. Prior to installation. the chipset driver and then the hardware drivers. the OS and then the hardware drivers. Answer: B QUESTION NO: 230 A technician installed a new motherboard in a workstation. The Windows Defender service is started.actualtests. SATA header D. D.INI file C. Which of the following is MOST likely cause of this issue? A. The Background Intelligent Transfer service is started. Corrupted BOOT. FDD connector C.www. which of the following connectors needs to be available? sts QUESTION NO: 231 . D. the application software and then hardware drivers." . EIDE connector lTe A technician needs to install a new internal flash memory card reader into an available floppy drive bay. the chipset driver and then the OS.

Cables are damaged or not seated.www. Answer: C QUESTION NO: 234 Which of the following BEST explains a system experiencing intermittent memory errors? A. BIOS memory settings aremisconfigured. Using incorrect discs. D.com Ac tua lTe sts . Any Time. D.actualtests. The hard drive needs to be defragmented. B.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 233 A user's new hard drive stops without any warning. C. Which of the following is the MOST likely cause for this failure? A. Southbridge is faulty. Cable has the wrong conductors. CD-ROM is not enabled in the BIOS. C. B. Memory socket is faulty. Memory sticks have corroded contacts. Integrated controller is overheating. Audio cables are not connected. B. C. Which of the following explains intermittent problems with a user's hard drive? A. Cables are reversed. Answer: B QUESTION NO: 236 Which of the following PING command switches will not stop until the technician tells it to? "Pass Any Exam." .co m 71 . D. Answer: B QUESTION NO: 235 A user reports their ATA specification CD-ROM is not working.

-l B. -a Answer: B QUESTION NO: 237 A technician is sent to configure a wireless small office home office (SOHO) network in an urban areA. dir D. Windows Vista B.www. The profile path that the documents were located was 'C: \Users\Username'.actualtests. Any Time.com 72 Ac tua lTe sts . nslookup B. sfc C. Firewall C.co m . chkdsk Answer: B QUESTION NO: 239 A technician is searching for a user's documents.CompTIA 220-702: Practice Exam A. -t C. SSID broadcast Answer: D QUESTION NO: 238 Which of the following commands allows a technician to scan protected files and check the files version? A. Which of the following utilities can the technician disable to help prevent unauthorized users on the network? A. MAC filtering B. Which of the following operating systems is installed on this workstation? A. DHCP D. Windows 2000 "Pass Any Exam. -r D." . Windows Media Center C.

FDISK Answer: C QUESTION NO: 242 Which of the following utilities.com Ac tua lTe sts . The WLAN card is 802. Task Manager D. The WLAN card is 802.CompTIA 220-702: Practice Exam D.actualtests. B. The WLAN card is showing connected at 11Mbps.11g.11a.11g. Partition Manager B. Windows XP Answer: A QUESTION NO: 240 A technician is troubleshooting a WLAN card in a laptop. Format C: C. D.11b." . The wireless infrastructure is 802. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A. Disk Manager Answer: A "Pass Any Exam. Answer: B QUESTION NO: 241 Which of the following is the BEST utility to use when mounting a hard disk as a folder in a Windows XP Professional machine? A. can be configured to perform automatic disk defragmentation? A.www. in Windows. Task Scheduler B. Any Time. Disk Manager D.co m 73 . Disk Defragmenter Tool C.11n. C. The WLAN card is 802. The WLAN card is 802.

After further questioning. Config. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention. D. D. msconfig.co m . Solid state drives use an RPM which is too high for legacy workstations. IO. Msdos. B. Any Time.www. currently running Windows 2000. Answer: D QUESTION NO: 246 A customer is experiencing screen issues on their aging laptop. not the needed IDE ports. Ntldr. A.sys C. C. C.CompTIA 220-702: Practice Exam QUESTION NO: 243 Which of the following files are required to start Windows XP boot process? A. the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old. Move the photos to a CD-R and copy to the new computer. Copy the photos to a USB drive and copy to the new computer. A Windows 2000 PC can only use one active hard drive at a time.sys and boot.ini and ntboot. The PC only has FDD ports available for expansion. IO. not the needed SATA ports.sys.ini Answer: A QUESTION NO: 244 The customer wants to upgrade to a newer model computer.sys. and "Pass Any Exam.sys D.com B. Copy the user's profile to a jump drive and copy to the new computer.com 74 Ac A user reports that they cannot install a new hard drive they purchased online. Save the old hard drive to the new computer and copy the files. boot. boot.sys and boot.ini and ntdetect." . The PC only has IDE ports available for expansion.sys. B. but does not want to lose all the digital photos on the old computer. Which of the following is the MOST likely reason the user cannot complete the upgrade? tua QUESTION NO: 245 lTe Answer: A sts .actualtests. Which of the following is the QUICKEST way for the technician to move the photos? A.

11g model and the customer's laptop has an 802. D. LCD video cable C. a faint image on the laptop screen when this occurs.actualtests.www. it can be turned off under System Properties. Windows Firewall. The user claims the laptop cannot connect to the new wireless router. B. Answer: C QUESTION NO: 248 A. Which of the following should the technician recommend? tua lTe sts .11g mode by changing software setting in the card's properties area. they need to have a newer FireWire card installed." . Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off? A. LCD power inverter B. The customer's wireless card is not compatible with the new router. Answer: C "Pass Any Exam.11g card installed.com Ac A technician receives a call from a laptop user that recently purchased a new wireless router. The wireless card is compatible with the new router but needs to have newer drivers installed. The technician finds out that the router is an 802. Which of the following is the MOST likely cause of the symptoms? A.co m 75 .11a wireless cards can work in 802. User Account Control. B. they need to have a newer 802. All 802. D. Security Center.CompTIA 220-702: Practice Exam sometimes it completely loses screen brightness. C. The customer's wireless card is not compatible with the new router. it can be turned off in the Services MMC snap-in. There is however.11a wireless card installed. LCD video card Answer: A QUESTION NO: 247 Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. LCD panel D. Any Time. it can be turned off under Security in the Control Panel. User Account Control. it can be turned off under User Accounts in the Control Panel. C.

Which of the following is the cause of the problem? A. All wireless computers connect to the new network except one computer that cannot connect the wireless network. The new graphics card is incompatible with the existing processor. The network uses MAC filtering. Which of the following service property tabs would be viewed to verify service requirements? m QUESTION NO: 250 . The monitor cannot display the increased resolution that is a feature of the new graphics card. Any Time. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the "Pass Any Exam.com 76 Ac tua lTe A.www. The network uses WEP. General B. D. The power supply does not provide enough wattage to power the new graphics card. The network uses SSID broadcast. Which of the following is the cause? A. several 'service fails to start' messages appear. B. B. Answer: A Answer: B QUESTION NO: 251 A technician has just installed an upgraded graphics card. C. Dependencies C. The computer does not have enough RAM to support the new graphics card. The computer's power turns off before it finishes booting. The network uses WPA. C." .CompTIA 220-702: Practice Exam QUESTION NO: 249 A technician installed a new wireless access point on an existing small office home office (SOHO) network with a selective security option enabled. D.co On a Windows XP Professional computer.actualtests. Answer: B QUESTION NO: 252 A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. Log On sts . Recover D.

Which of the following is the cause of the problem? A. The username and password B. The PC is not using the newest operating system available.co m 77 . The USB plug is not seated properly. Answer: A QUESTION NO: 253 A technician has a PC that does not recognize the USB keyboard immediately after POST. FAT32 cannot handle single files larger than 2GB. The laptop's AC adapter "Pass Any Exam.E QUESTION NO: 254 A.www. A. The BIOS does not show the USB keyboard in the device list. D. That the proper amount of thermal paste has been applied Answer: D QUESTION NO: 255 A technician is going to flash the BIOS on a laptop. The old drive uses NTFS and is incompatible with the new drive. B. C. That the motherboard is compatible with the processor B. Which of the following would the technician need to complete this task? A. That the case fans are all blowing out instead of in C. The USB keyboard is not connected to a PS/2 port. D. FAT32 cannot handle single files larger than 4GB. That the BIOSrecognizes the processor D. The BIOS is not configured for USB support. Which of the following should the technician check NEXT? lTe sts . Which of the following could be the cause? (Select TWO). Any Time. The fan works and the heatsink is in good condition.actualtests. E." . Answer: B. B.CompTIA 220-702: Practice Exam transfer. C. The file is formatted with NTFS and is incompatible with the new drive.com Ac tua A technician is troubleshooting a PC that continuously reboots.

Which of the following components will MOST likely need to be replaced to resolve the issue? sts .co m 78 . The computer case was opened. An attacker hacked into the system. An optical drive drawer is open. Touchpad B. The installation halts with a 'no bootable media found'. Answer: C QUESTION NO: 257 Answer: C QUESTION NO: 258 A technician is installing Windows XP on a new SATA hard drive. Installing the hard drive B. Motherboard C.com Ac tua A. Which of the following is the MOST likely reason for the event? A.actualtests. Pressing F6 during the install to load third party drivers C. Any Time. B. There is a loose object in the case. The CD of the operating system D.www. Which of the following missing steps resulted in this error message? A.CompTIA 220-702: Practice Exam C. The hard drive jumper is incorrect Answer: B "Pass Any Exam. The laptop's hard-drive Answer: B QUESTION NO: 256 A technician notices that the BIOS event log shows a 'chassis intrusion'. Pressing F8 during setup to enter safe mode D." . C. D. External pointing device lTe A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. Keyboard D.

CompTIA 220-702: Practice Exam QUESTION NO: 259 While powering up a desktop PC. B. Use System Restore to roll back to an earlier date.actualtests. D. Answer: A QUESTION NO: 260 Answer: B QUESTION NO: 261 Which of the following is a reason why case fans should be installed in the front of a case? A. It forces cooler air across the motherboard. It forces cooler air into the power supply quickly. Use the Recovery Console and commandnslookup. C. Use the Recovery Console and command format. C. The fan is easier to remove and clean. the unit will repeat three short beeps and will not POST. D. The memory is failing.co Which of the following are possible solutions to the error message 'NTLDR not found'? m 79 ." . Which of the following is MOST likely the problem? A. The operating system is not installed.www.com Ac tua lTe sts A. . Use the Recovery Console and commandfixboot. B. It forces hot air out of the PC. Any Time. The hard drive is not attached properly. The CPU is overheating. B. C. Answer: D QUESTION NO: 262 Which of the following is the FIRST step a technician should take when installing a wireless network card? "Pass Any Exam. D.

www. listen and watch for the POST.CompTIA 220-702: Practice Exam A. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. Any Time. Disconnect all peripherals then power on the PC. Disconnect all peripherals except the hard drive. After arriving onsite. Disconnect all peripherals except the CD-ROM. C. B. power on the PC. Remove all memory modules. power on the PC. B. Download the latest drivers from the manufacturer's website. power on the PC.com 80 Ac tua Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional? lTe sts Answer: D . the technician can see the SSID. The technician can access the customer's "Pass Any Exam. C. Read the manufacturer's instructions. Which of the following is the BEST action to take to determine if this is a bad motherboard and/or CPU? A. QUESTION NO: 264 A. B.actualtests. D. Answer: C QUESTION NO: 263 A technician powers on a user's PC and gets no video or POST. Install the software then install the wireless network card." . C. D. D. listen and watch for the POST.co m . Install the wireless network card then the software. My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection. listen and watch for the POST. My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users. Answer: D QUESTION NO: 265 A customer has a wireless router with WEP enabled. My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection. My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection. listen and watch for the POST.

Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue. The second USB connector allows for the daisy-chaining of devices.co m . Answer: B QUESTION NO: 267 A USB cable has a mini-USB connector on one end and two standard size connectors on the other. Answer: A QUESTION NO: 268 Which of the following is the maximum file size for FAT32? "Pass Any Exam. Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK.actualtests. The DHCP has been disabled.www. Any Time. C. The second USB allows for power sharing between two devices making the devices last longer. B.CompTIA 220-702: Practice Exam network and the Internet utilizing an Ethernet connection. The gateway has been changed. Which of the following is the purpose of the second connector? A. B." . The incorrect WEP is being used. C. Which of the following is the MOST likely cause of the problem? A. The second USB connector is used for redundancy. D. Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK. The incorrect subnet mask is being used. D. Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue. How can this feature be disabled? A. D. C. B.com 81 Ac tua lTe sts . The second USB connector increases the power and enables functionality of the device. Answer: C QUESTION NO: 266 A technician wants to disable User Account Control (UAC) in Windows Vista.

"Pass Any Exam. used as a template for all user accounts. Which of the following are symptoms of a malware infection? (Select TWO). Computer overheats and shuts off. Five hundred megabytes Answer: B QUESTION NO: 269 A technician suspects one of the workstations in the office is infected with malware.com Ac tua lTe sts . Computer will not power on. Any Time. Two gigabytes B." .co m 82 . B. D. E.actualtests. disabled. When power is restored. C. Six gigabytes D. Four gigabytes C. Drive light is always on even when no programs are running. used by all guests to the network. the default Guest group should be: A. C. Answer: D. After a period of inactivity the screen shuts off automatically.CompTIA 220-702: Practice Exam A. Cannot perform any anti-virus updates.www. deleted. A. which of the following is the BEST action to perform? A. Check Event Viewer for errors C.E QUESTION NO: 270 A user is running defrag on a computer and the power goes out. Run defrag Answer: C QUESTION NO: 271 To enhance security on a Windows workstation. D. Perform a disk cleanup B. B. Turn the computer on and runchkdsk /r D.

Replace the computer. B. 443 sts A technician is configuring a small office home office (SOHO) router to allow FTP access. 25 C. Update the virus signatures. Run scandisk. Answer: C QUESTION NO: 273 Answer: A QUESTION NO: 274 Which of the following protocols uses port 443 by default? A. 20 B. Runchkdsk /f.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 272 A user has discovered that even though they are using the latest version of the anti-virus software. LDAP B. D. Any Time. C. Which of the following ports will the technician open? ." . 80 D. HTTPS D.com Ac tua lTe A.www.actualtests. the computer is still being infected by a virus.co m 83 . HTTP Answer: C QUESTION NO: 275 "Pass Any Exam. Which of the following is the BEST solution for this problem? A. SNMP C.

The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent. Separation pad Answer: B QUESTION NO: 277 Which of the following will cause a ghost image on a printout? A." . Any Time. Paper tray D.actualtests.www. Faulty sensor C. Scanner unit is defective Answer: A QUESTION NO: 278 Which of the following wireless standards uses the 5GHz frequency? A.co m 84 . WPA2 B. 802.11g B. WPA D. 802.11a "Pass Any Exam. Which of the following could be the cause? A. Paper pickup roller is worn B. Worn pickup rollers D. Problem with the developing drum B. WEP Answer: A QUESTION NO: 276 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams.CompTIA 220-702: Practice Exam Which of the following is the MOST secure wireless encryption? A. Problem with the formatter board C.com Ac tua lTe sts . 802. IPSec C.2 C.

3 Answer: C QUESTION NO: 279 A user reports that after configuring the BIOS to boot to the hard drive first. cd B. Optical drive B.0.www.1 D. rd Answer: B QUESTION NO: 282 "Pass Any Exam.255 B. the system still tries to boot from the optical drive. Power supply C.1 Answer: B QUESTION NO: 281 Which of the following commands will make a new directory? A. 192.actualtests.1 C. 802.co m Answer: C 85 . Which of the following is the MOST likely cause? A.CompTIA 220-702: Practice Exam D. CD-ROM disk QUESTION NO: 280 Which of the following is a local host IP address? A. md C. 255. 127.255." . Any Time. 169.1.0.254 1.255.com Ac tua lTe sts .168. CMOS battery D. dir D.

B. D. The technician removed and reseated the CPU with no positive results.www. Install a faster CPU. A loose connection on the hard drive. which of the following is the FIRST action that should be taken? tua QUESTION NO: 284 lTe Answer: B sts A.actualtests. The RAM needs to be upgraded. The BIOS needs to be updated. B. Answer: B QUESTION NO: 285 When setting security permissions on a folder. which of the following properties apply? A. C.co m A technician notices that the computer locks up at times and maintains a high commit charge. The CMOS chip needs to be replaced. B." . Which of the following is MOST likely the cause? A. Reboot the computer. Answer: A QUESTION NO: 283 A. Reload the operating system. The technician then installed a known good CPU with the same negative results. C. Install moreRAM. Check the CMOS to make sure the boot order is correct. C. Increase virtual memory size. D. Install a larger hard drive.CompTIA 220-702: Practice Exam A technician installed a faster CPU and now the system will not start after the install. Check for a floppy disk in the FDD. Guest users are allowed changed permissions. Which of the following is the BEST solution to resolve this problem? 86 .com Ac When receiving a 'Missing NTLDR' error. "Pass Any Exam. . D. Any Time.

co m 87 . C. remove the top bezel covering the screws holding the keyboard in place. Change the printer paper to lighter grade. B. 2. the FIRST thing to do is: A. Any Time.www. Answer: B QUESTION NO: 286 Each time a user tries to print a document. remove the battery.5 volts B. All sub-folders inherit the most restrictive permissions within the folder. 6 volts D. Add additional RAM to the printer. C. B. 5 volts C.com Ac tua lTe sts QUESTION NO: 287 ." . 15 volts Answer: B "Pass Any Exam. D.actualtests. Add a higher capacity toner cartridge to the printer. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. Answer: A When replacing a laptop keyboard. By default. D. the user receives a 'out of memory' error message. Decrease the graphics resolution for the printer. All sub-folders within that folder are given a password. read permissionsare denied on all files within the folder. Which of the following would BEST solve the issue? A. C. Answer: D QUESTION NO: 288 How many volts does a power supply's 4-pin Molex connector carry to internal devices? A.CompTIA 220-702: Practice Exam B. D. remove the AC power.

www. 128-bit WEP D. No device driver found "Pass Any Exam. Answer: C QUESTION NO: 290 Answer: B QUESTION NO: 291 Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system? A. Device conflict C." .CompTIA 220-702: Practice Exam QUESTION NO: 289 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. 256-bit WPA . Oil from the skin can decrease copper's ability to conduct heat. erd.actualtests.com 88 Ac tua lTe sts A. 64-bit WEP C. Static electricity from the technician's body can destroy the copper piping. Any Time. The copper can break loose from the heat sink and damage the computer's components. Device is disabled B. 64-bit WPA B. a red 'X" indicates which of the following? A.exe Answer: A QUESTION NO: 292 When using Device Manager.exe B.exe C. rdisk. bootcfg /rebuild D. bootdisk. B. D.co m Which of the following encryption methods requires a 10-digit network key? . Copper is a carcinogen and can be absorbed into the skin. C.

actualtests. the drive is not showing in Disk Management." . Which of the following is the cause? .11n D. The old drive's jumper is set for master and the new drive is set for slave. Any Time. The new drive's jumper is set for master.0 C. The new drive is connected to the secondary bus as a slave drive. Both drives' jumpers are set for cable select. D. Answer: A "Pass Any Exam. Parallel B. Which of the following is the MOST likely cause of the issue? A.co QUESTION NO: 294 m 89 . After installation and the first boot. Bluetooth Answer: B Answer: A QUESTION NO: 295 A technician is adding a secondary IDE hard drive to an older system. Backlight failure B. Keyboard failure D. USB 2.com Ac tua lTe A. C. Laptop is running on battery power sts A technician is troubleshooting a laptop LCD monitor with an extremely dim screen.CompTIA 220-702: Practice Exam D. External monitor needs to be installed C. Device has not been digitally signed Answer: A QUESTION NO: 293 Which of the following adapters will offer the HIGHEST data transfer rate? A. B. 802.www.

The ribbon cable will not stretch from the primary hard drive to the open 5.actualtests. Advise the customer it is best if the computer is taken back to the shop for repair.com 90 Ac tua lTe The technician is working on a computer and the air is dry. Which of the following is the MOST likely cause of this problem? A. Any Time. Leave the computer plugged into the outlet for grounding. The operating system is Windows VistA." .co Answer: B m . B. Answer: A QUESTION NO: 298 A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC. and the wrist strap is connected to the mat. Windows refuses to accept the driver. to stabilize the power. ensuring all components remain on the mat. The technician finds a second hard drive in an empty 5. Use a wrist strap. and keep one hand on the case at all times while working on the unit. Connect the new DVD drive as the slave on the secondary bus. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. C. connecting it to the computer case. Move the secondary hard drive to the bay and then connect it to the primary bus. Leave the computer plugged in and running. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus. Connect the mini-tower and the new DVDdrive as the master on the secondary bus. Which of the following is the BEST solution? A.25 inch bay. Which of the following choices is the BEST option? sts . D. B. Use a portable anti-static pad and wrist strap.www. The driver CD is for Windows XP only.25 bay connected to the secondary bus and jumpered as a slave. D. C. QUESTION NO: 297 A. so it will be in a controlled temperature environment. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected.CompTIA 220-702: Practice Exam QUESTION NO: 296 The customer brings their mini-tower and a new DVD/RW drive they want installed. "Pass Any Exam.

When the installed RAM amount is verified in Windows Vista. The USB hub was not externally powered. C. Which of the following is the MOST likely cause? A. D.com Ac tua lTe sts . Answer: A QUESTION NO: 299 A user reports that a newly installed external CD-RW is not working.CompTIA 220-702: Practice Exam B. The driver on the CD is not digitally signed. The USB hub is a version 2. D. The driver is corrupt. Windows Vista 32-bit can only address up to 3GB of memory. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. PCI B. Answer: B QUESTION NO: 301 On laptops. C. A technician is called and notes the user has the CD-RW drive.actualtests. a flash disk." . Mini PCI C.www. C. the internal wireless adapter is known by which of the following form factors? A. ISA D.1. The USB hub is a version 1. B. Which of the following is the MOST likely reason for the problem? A. PCIe 1x "Pass Any Exam. The technician needs to initialize the NIC first within Device Manager before installing a driver. The USB hub needs more USB ports.0. B. The RAM amount needs to be updated in Virtual Memory.co m 91 . D. The DIMMs are different speeds. Any Time. Answer: C QUESTION NO: 300 A technician replaces two 1GB DIMMs with two 2GB DIMMs. The DIMMs are from different manufacturers. only 3GB appears.

In the wiring closet all the Ethernet cables are hanging free and are not labeled.www.co m . Extension magnet B. The documentation calls for an IDE hard drive." . IDE but with an adapter D. Optical Time DomainReflectometer (OTDR) lTe sts A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. Upon removal. SATA but with an adapter Answer: C QUESTION NO: 303 Answer: B QUESTION NO: 304 On a Windows Vista PC. where are the user files located? A. C:\uac D. eSATA B. the drive has an unfamiliar connector. Which of the following types of hard drives is in the laptop? A.actualtests. Multimeter D. C:\documents and settings C. Toner probe C. C:\users B. Any Time.com 92 Ac tua A.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 302 A technician has been asked to replace a hard drive in a laptop. SATA C. Which of the following tools would the technician use to locate the cable that runs to each room? . C:\usersettings Answer: A QUESTION NO: 305 "Pass Any Exam.

D. The computer is being accessed by a hacker. Windows 2000 C. C:\windows\System32 D." . C. Four Answer: B QUESTION NO: 306 A user's system is locking up after the Windows logo screen on boot-up. Three D. Two C.www. by default. C:\Documents and settings\User1\Desktop B. where would a technician find User1 desktop files? lTe sts .CompTIA 220-702: Practice Exam Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Which of the following is the BEST reason for this? A. Answer: D QUESTION NO: 307 Answer: B QUESTION NO: 308 Which of the following operating systems. One B. The hard drive disk letter is not mapped. C:\Users\User1\Desktop C. Any Time. C:\Users\User1 tua In Windows Vista. B.co m 93 .actualtests. uses 'Documents' as the name of a user's document folder? A. Windows Vista B. Windows XP Pro "Pass Any Exam.com Ac A. The file system is password protected. The hard drive needs to be replaced.

Ethernet C.co m Answer: A 94 . Floppy disk C. Satellite B.com Ac tua A. Windows XP Home Answer: A QUESTION NO: 309 Which of the following broadband networking technologies is MOST widely available in isolated areas? A. Power supply tester Answer: C "Pass Any Exam. Cable tester C. Any Time. Cable D. CD-ROM D. Processor lTe sts When a SMART error is received on a computer.CompTIA 220-702: Practice Exam D.actualtests. Hard disk B. Loopback plug D. Extension magnet B. which of the following devices MOST likely has a problem? . ADSL QUESTION NO: 310 Answer: A QUESTION NO: 311 Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? A.www." .

The drivers for the onboard video card have been overwritten by thePCIe video card drivers. Enable DHCP D.com 95 Ac tua lTe sts A. C.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? A. The BIOS detected the PCIe video card and disabled the onboard video. B. Enable the DMZ C. the onboard video no longer displays. Enable MAC filtering B. The PCIe video card is defective and is conflicting with the onboard video. The processor has overheated and is causing the video to not display.co m Which of the following can be used to achieve the highest transfer rate for an external hard drive? .0 .1 D. Which of the following is MOST likely the cause? A. D. eSATA C. B "Pass Any Exam.CompTIA 220-702: Practice Exam QUESTION NO: 312 A user reports that after installing a PCIe video card into a system. N B. USB 1. Answer: C QUESTION NO: 313 Answer: B QUESTION NO: 314 Which of the following will allow a technician to secure a wireless access point? A. Disable port forwarding Answer: A QUESTION NO: 315 Which of the following 802. USB 2. Any Time. A C.actualtests. FireWire B." .www.

The USB drivers were not installed after the repair.com Ac tua A. Any Time. lTe sts After installing multiple hard drives in a computer.actualtests. The keyboard and mouse are plugged into the rear USB ports and are working properly.CompTIA 220-702: Practice Exam D. B.1Mbps B. 480Mbps D. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports." . B. The power supply is not supplying enough power. 512Mbps QUESTION NO: 317 Answer: C QUESTION NO: 318 After a computer has been returned from having the system board replaced. Support for legacy devices has been turned to inactive in the BIOS. G Answer: B QUESTION NO: 316 When installing an external USB hard drive. Which of the following is the MOST likely reason that the drives are periodically unavailable? .www. which of the following is the maximum speed that can be expected when connecting to a USB 2. 100Mbps C. 1. The partition tables on the drives need to be cleared. C. D. The front USB ports need to be activated in System Properties. C. The front USB ports were not connected to the system board header. "Pass Any Exam. Which of the following is the MOST likely cause of the problem? A.co m Answer: C 96 . The drives need to be formatted with NTFS. D. The BIOS does not recognize the new drives. the technician finds that some of the drives will intermittently be unavailable.0 port? A.

SSH D. Educate the user. TELNET Answer: C QUESTION NO: 321 A customer wants to ensure that their new drive has the fastest transfer speed. B. C.www.com Ac tua lTe sts . D. IDE B. Which of the following technologies should be recommended? A. Answer: D QUESTION NO: 320 Which of the following creates a secure connection to a remote host? A. USB C. Any Time. FTP B.co m 97 ." .CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 319 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. Remove all used applications. Backup the registry. SATA Answer: D QUESTION NO: 322 Which of the following expansion slots are available on a laptop? "Pass Any Exam. SMTP C. Backup the boot.ini.actualtests. EIDE D.

PCI Answer: C QUESTION NO: 323 Which of the following switches allows a technician to PING the host until stopped by manual override? A. Increase the RAM speed Answer: A "Pass Any Exam. -n D. Which of the following will resolve this issue? A.co m 98 . Reconfiguring the firewall C. PCMCIA D. -l B. PCIx C. Add RAID to the memory C. Changing the permissions and passwords D. Installing antivirus B. Any Time. -r Answer: B QUESTION NO: 324 Answer: D QUESTION NO: 325 A technician receives a message stating virtual memory is low. -t C." .com Ac tua A. ISA B. Educating the end user lTe Which of the following is the BEST way to mitigate phishing attempts? sts . Increase paging file size B.www.CompTIA 220-702: Practice Exam A. Install a processor with larger L1 cache D.actualtests.

Battery C. Whether the switch has gone bad Answer: B QUESTION NO: 327 A laptop's screen is dark. External VGA port D.actualtests. The power supply has failed.CompTIA 220-702: Practice Exam QUESTION NO: 326 A printer is connected to the network but users are no longer able to print to it. B. The workstation functions but is not making any noise. Which of the following has become defective? A. Which of the following has MOST likely occurred? A.com Ac QUESTION NO: 328 tua lTe sts . Whether the network card defective B. A technician checks the connection and it seems to be seated properly.www. Any Time. Which of the following should the technician check NEXT? A. Answer: C QUESTION NO: 329 "Pass Any Exam. Theheatsink has gone bad. D. C. Video card B.co m 99 . upon further investigation a faint image can be seen. The case fan has stopped working. Backlight Answer: D A workstation is constantly overheating. Whether the printer is out of paper C. There are no other reported issues with the network. Whether the printer has lost its IP settings D. The processor has stopped working." .

D." . C. The data cable connected to the drive is a ribbon cable with a 40-pin connector. Which of the following is MOST likely the problem? A. Which of the following RAID levels does this match? lTe sts . RAID 5 D. SCSI Answer: A QUESTION NO: 331 A.actualtests. Any Time. 4 "Pass Any Exam.com Ac tua A technician is instructed to configure a set of mirrored drives on a desktop.co m 100 .www. 3 C.CompTIA 220-702: Practice Exam A user is unable to play a training video in their computer. B. The video card needs more RAM. PATA B. RAID 1 C. The HDD has been encrypted. The CD drive cannot play DVDs. 2 B. RAID 10 Answer: B QUESTION NO: 332 Which of the following is the MINIMUM amount of hard drives needed for a RAID 5 array? A. SATA D. Floppy C. Answer: A QUESTION NO: 330 A technician needs to replace a hard drive in a desktop computer. The video card does not support the video resolution. RAID 0 B. Which of the following is the drive type? A.

NET SHARE C.co QUESTION NO: 334 m . NET VIEW Answer: A Which of the following commands will allow remote use of a folder? A. EDIT C. NET FILE D.com 101 Ac tua lTe sts . NET B. Any Time.www.CompTIA 220-702: Practice Exam D. NET FILE C. NET SEND B. NET USE B. 5 Answer: B QUESTION NO: 333 Which of the following commands will map a network drive? A. SHUTDOWN Answer: A QUESTION NO: 336 Which of the following Windows features would a technician use to setup a program that needs to run daily? "Pass Any Exam. NET SHARE D.actualtests." . NET VIEW Answer: B QUESTION NO: 335 Which of the following commands will allow a technician to start and stop Windows services? A. RECOVER D.

Computer Management B. Administrator logs C.actualtests.com Ac tua A. Load tester D. System Tray B. Task Manager Answer: B Answer: A QUESTION NO: 339 A new security administrator asks a technician to help review logs on a computer system. Task Scheduler C. Event Viewer D. Cable tester B.www. Performance Monitor D.co m 102 . Disk Manager Answer: C "Pass Any Exam. Performance Monitor B. Which of the following tools would the technician use to show the security administrator the logs? A. Which of the following is the BEST tool for verifying the cord type? sts QUESTION NO: 338 . Loopback plug lTe A technician is making multiple CAT5 patch cords to hook new equipment to the network. Disk Management C.CompTIA 220-702: Practice Exam A. Event Viewer D." . Services and Applications Answer: B QUESTION NO: 337 Which of the following Windows applications is used to create a mount point? A. Any Time. Multimeter C.

TFTP B. which of the following commands should the technician use to get more detailed information? tua QUESTION NO: 342 lTe sts . DNS C. TELNET D. Subnet mask B. GREP C. SSH D. Default gateway Answer: A QUESTION NO: 341 Which of the following protocols is used for remote administration? A.com 103 Ac While using the ping command to try and reach a local server. After confirming that the PC is physically connected to the network." . IMAP Answer: C A. DIG Answer: A QUESTION NO: 343 A technician receives an alert that a machine on the network is infected with a virus. The antivirus software on the machine has detected the virus. NAT D. a technician receives a response of "Destination host unreachable". The virus cannot be removed by the antivirus "Pass Any Exam.co m . Any Time. TRACERT B.www.CompTIA 220-702: Practice Exam QUESTION NO: 340 Which of the following is used to assign a computer to a specific network segment? A. NAT C.actualtests.

Install anti-malware software D." .CompTIA 220-702: Practice Exam software. Switch to automatic updates C. Educate end users about viruses Answer: B QUESTION NO: 345 Which of the following is the BEST way to protect against a data loss caused by the theft of a laptop? A. Which of the following steps could be taken to reduce the amount of time spent maintaining antivirus systems? A. Strong passwords D. Quarantine all systems on the network C. Quarantine the infected system D. Encrypt system folders and files Answer: A QUESTION NO: 346 Which of the following terms describes files and folders in sub-directories having the same permissions as the root or parent directory? A. Three-factor user authentication C. Least privilege "Pass Any Exam.actualtests. Schedule user education B.co m 104 . Which of the following actions should be taken FIRST? A. Use an encrypted file system B.www.com Ac tua lTe sts . Shut down the power to the system Answer: C QUESTION NO: 344 A technician at the company spends a large amount of time manually installing antivirus updates on individual machines. Any Time. Switch to encrypted file systems B.

www. The users has aBlu-ray drive Answer: A QUESTION NO: 348 Answer: D QUESTION NO: 349 A technician is preparing user education to raise awareness of malware. All of the following are malware symptoms EXCEPT: A. Network bandwidth D. The user has CD+RW discs C.actualtests. Worm C. Virus B.co m . Any Time. Malware tua lTe A user reports that their computer is running slower since they viewed an online training presentation. decreased volume of spam. B. The user has CD-RW discs D. Which of the following is MOST likely the cause? A. The user is also receiving an increased amount of spam email. increase number of pop-ups. Inheritance Answer: D QUESTION NO: 347 A user reports that new optical disks are not working. However.CompTIA 220-702: Practice Exam B. After troubleshooting. the technician determines that the CD drive in the user's computer is fully functional. Which of the following is the MOST likely cause of the user's issue? sts . "Pass Any Exam. The user hasBlu-ray discs B. decreased system performance. Local shares D." . C. The technician's goal is to increase user awareness and prevent the future spread of malware. the technician cannot get the optical discs to work. Default permissions C.com 105 Ac A.

CHKDSK D. Any Time. Replace drum B." .co m Answer: C 106 . Which of the following system tools should a technician use FIRST to correct the error? A. \Temp B. home page hijacking.sys C.actualtests. Clear paper jam C.www.CompTIA 220-702: Practice Exam D. Pagefile. FDISK QUESTION NO: 351 Answer: A QUESTION NO: 352 A printer takes over 30 minutes to print single pages when the pages contain large pictures. DEFRAG C. Answer: B QUESTION NO: 350 A user receives an error about missing or corrupt files every time the user reboots their computer. Out of memory D. MSCONFIG B. Replace toner Answer: C "Pass Any Exam. Which of the following errors might appear on the printer as a result? A.com Ac tua A. \RECYCLER D. IO.sys lTe sts Files used for a short period of time and updated frequently are stored in which of the following locations? .

Security .co m Which of the following logs contains information related to user installed programs and the performance of all programs? . Drum Answer: B QUESTION NO: 354 Computers on the network are frequently infected with viruses. Malware engines D.com 107 Ac tua QUESTION NO: 355 lTe Answer: B sts A. malware. malware. Fuser C." . Audit D. "Pass Any Exam. worms and Trojans. Application C.CompTIA 220-702: Practice Exam QUESTION NO: 353 A color laser printer is producing pages where the ink smears when touched. Which of the following should be updated automatically to prevent future problems? A. Any Time. Antivirus engines C. Paper tray B. System B. Virus encyclopedias Answer: A QUESTION NO: 356 To prevent unintentional destruction of data and the theft of data from company machines. Antivirus signatures B. Which of the following components should be replaced? A. Toner D.www. end users should be educated about all of the following EXCEPT: A.actualtests.

23 B.co m 108 . C. Location B. \System32 B. 3389 D. \Documents and settings D.actualtests. social engineering. \Temp C." . SSID D. D. Answer: D QUESTION NO: 357 In which of the following locations is the fonts folder stored in the Windows OS? A. \Windows Answer: D QUESTION NO: 358 Which of the following ports need to be open for RDP? A. 125 C. 8080 Answer: C QUESTION NO: 359 Which of the following is MOST important when installing a wireless router? A.CompTIA 220-702: Practice Exam B. secure protocols. Number of client machines Answer: A QUESTION NO: 360 "Pass Any Exam. Any Time. DCPA C. spear-phishing.com Ac tua lTe sts .www.

0.168. WPA Answer: D QUESTION NO: 361 Which of the following commands is used to duplicate a directory from one location to another? A. Static IP D. TRACERT B.1 B. 172.1 C. 192. NETSTAT Answer: C "Pass Any Exam.com Ac tua lTe sts . 127.1 Answer: C QUESTION NO: 363 Which of the following is the BEST command to perform DNS queries? A. PING C. COPY C. EDIT Answer: C QUESTION NO: 362 Which of the following IP addresses is used to test that TCP/IP is installed correctly? A. XCOPY D.CompTIA 220-702: Practice Exam Which of the following provides the GREATEST security? A.0.16 1.1. NSLOOKUP D.1 D.254. Any Time." . 169. WEP C. Disabling SSID B. MOVE B.0.co m 109 .www.actualtests.

www.com 110 Ac tua QUESTION NO: 366 lTe Answer: A sts A. Video drivers C. Any Time. Which of the following should the technician check FIRST? .actualtests." . Disable NTLDR D. TDR Answer: A QUESTION NO: 365 After a user has upgraded to Windows Vista. Disable external devices C. Disable UAC Answer: A QUESTION NO: 367 Which of the following locations can the STOP error code be found after a Windows BSOD? A. Device Manager B. Inverter board D. Cable tester C. Which of the following tools is BEST for the technician to use to test the computer COM port? A.CompTIA 220-702: Practice Exam QUESTION NO: 364 A user is having problems with their external modem. Which of the following would BEST help to resolve the issue? A. Multimeter D. Loopback plugs B. Lid switch B. Disable Aero B. Services Console "Pass Any Exam.co m A laptop is powered on and the technician can hear the hard drive running but cannot see anything on the screen. Battery voltage . they report that the animations on the windows interface are extremely slow.

actualtests. Disable DHCP server B. Battery temperature D. The subnet mask of each wireless client D. Event Log Answer: D QUESTION NO: 368 Which of the following should be checked FIRST if the laptop's fan continuously goes full speed? A. The network name of the wireless network C. Thepreshared WPA key for encryption B. The IP address on each wireless client sts Which of the following needs to be set manually on wireless clients if the WAP SSID is hidden? .co m Answer: A 111 . My Computer D. Any Time.CompTIA 220-702: Practice Exam C." . Fragmentation QUESTION NO: 369 Answer: B QUESTION NO: 370 Which of the following would be the BEST way to restrict access to the WAP from certain clients? A. Dust buildup B.com Ac tua lTe A.www. Enable WEP encryption C. Disable SSID broadcast D. AC adapter C. Enable MAC filtering Answer: D QUESTION NO: 371 "Pass Any Exam.

C:\Windows\ B. Cartridge shipping tab "Pass Any Exam. C:\Windows\ C.www. which of the following should a technician check FIRST if the printer now only prints blank pages? A. TRACERT C. C:\Windows\System32 D. The voltage power supply B. MSCONFIG Answer: B QUESTION NO: 374 After a printer's toner is replaced. by default where are the program files for 64-bit programs located? A. C:\Program Files D. C:\Program Files B. Any Time.com Ac tua Which of the following commands will BEST determine the point where a connection is dropped between a client and a remote server? lTe sts . C:\Program Files (x86) C. C:\Program Files (x86) Answer: A QUESTION NO: 373 A. PING B." .actualtests. C:\Windows\System32 Answer: B QUESTION NO: 372 Within a 64-bit Windows desktop OS. NSLOOKUP D. by default where are the program files for 32-bit programs located? A.CompTIA 220-702: Practice Exam Within a 64-bit Windows desktop OS.co m 112 .

Disable Spooler C." .CompTIA 220-702: Practice Exam C. Weekly D. Disable Aero D. New network settings applied D. it is reported that the animations on the GUI are extremely slow. Which of the following would BEST resolve the issue? A. Daily Answer: D QUESTION NO: 377 After a user has upgraded to Windows Vista. Disable UAC B. Monthly C. Printer drivers D.com Ac tua lTe sts .www. Disable NTLDR Answer: C "Pass Any Exam. The I/O port Answer: B QUESTION NO: 375 Which of the following should be performed after a maintenance kit has been applied and full functionality tested? A. Printer drum replacement Answer: B QUESTION NO: 376 Which of the following is the BEST choice for the frequency of antivirus software and definition updates? A.co m 113 . Any Time. Page count reset C.actualtests. Roller regenerator applied B. Yearly B.

Locking pliers D. Documents and Settings. Printers and Faxes Control Panel B.com 114 Ac tua lTe sts . Loopback plug Answer: A QUESTION NO: 380 A new video adapter is installed onto a system that has onboard video. user's name." . Needle-nose pliers B. Documents and Settings. Networking Control Panel Answer: B QUESTION NO: 379 Which of the following would be the BEST device to use when removing a loose screw from the inside of a laptop? A. user's name. Any Time.actualtests. and then My Documents "Pass Any Exam. The video card to see if it is faulty Answer: A QUESTION NO: 381 A technician needs to backup a user's local My Documents on a Windows XP workstation. Users. A video adapter to see if the onboard video is conflicting with the motherboard D. and then My Documents B.co m . Browse to the root. My Computer D. Browse to the root. Extension magnet C. The BIOS to see if the onboard video has been disabled B. The video card's IRQ to see if it is conflicting with the sound card C. Which of the following should be checked FIRST if the video is not displaying? A.CompTIA 220-702: Practice Exam QUESTION NO: 378 In which of the following locations could a technician restart the printer spooler? A.www. Services Console C. Which of the following is the QUICKEST way to the user's folder? A.

Any Time. Type %system% into the run box D. Security log lTe A technician is troubleshooting a user's problem with their antivirus program. Which of the following commands could a technician use to delete drive mappings using the command prompt? A. NSLOOKUP "Pass Any Exam. and then user's name Answer: A QUESTION NO: 382 A user cannot connect to any of the mapped drives on their Windows XP workstation. NET USE B. A. NET SESSION D." . My Documents. In which of the following locations would the technician MOST likely check to investigate error messages with the antivirus? sts .com 115 Ac tua A.www. NET USER C. Type %temp% into the run box. TRACERT E. DFS log B. IFCONFIG D. Application log D. NET USE B. NET SHARE Answer: A QUESTION NO: 383 Answer: C QUESTION NO: 384 A technician is troubleshooting a client issue with DNS on a Windows workstation. IPCONFIG C. Which of the following utilities could the technician use to determine which DNS server the client workstation is using? (Select TWO).actualtests.CompTIA 220-702: Practice Exam C.co m . System log C.

co m . All workstations should be pointing to a central NTP server. Net Use D.actualtests. SNMP C. MAC address filtering Answer: A QUESTION NO: 388 "Pass Any Exam. System log D. Any Time. Which of the following locations would the technician check to investigate error messages related to this issue? A. IIS log B. TRACERT sts Which of the following tools would the technician MOST likely use to remotely connect to a router when resolving a client issue? .E QUESTION NO: 385 A technician is troubleshooting a workstation that has the wrong time information. Security log Answer: C QUESTION NO: 386 Answer: A QUESTION NO: 387 Which of the following provides the LEAST security when setting up a small office home office (SOHO) wireless environment? A. SSH B. Enable SSID and configure WEP C.www.com 116 Ac tua lTe A.CompTIA 220-702: Practice Exam Answer: B. Disable SSID broadcasting B. Create a PKI and setup certificate based access D." . Application log C.

End user training B.com Ac tua lTe sts . Install the latest wireless NIC drivers B. BIOS password B. While configuring the WAP. IPCONFIG "Pass Any Exam. Which of the following should the technician do NEXT? A. Install the latest WAP firmware D. Which of the following is the BEST location for a technician to forcefully end programs? A.www. Antivirus software C.actualtests. MSCONFIG B. Group policy D. Domain membership C. Install the latest WAP drivers Answer: C QUESTION NO: 389 Which of the following could be used to prevent an attacker from accessing the master boot drive when attaching a hard drive to another system? A." . Any Time.CompTIA 220-702: Practice Exam A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2.co m 117 . Encryption Answer: A QUESTION NO: 391 A user reports slow performance when opening applications on a computer. WPA2 is not listed as an option. Install the latest wireless NIC firmware C. Bitlocker Answer: D QUESTION NO: 390 Which of the following is the BEST way to prevent social engineering tactics? A. EFS D.

1 and computer is a USB 2.www.0 and computer is a USB 1. The storage device is near full capacity and needs formatting B. The device when used on a different computer transfers data quickly. CD D.actualtests. MD Answer: D QUESTION NO: 394 A user states that their USB device is transferring data slowly. Locking pliers C. Cable tester D. Extension magnet B. The storage device is a USB 1. The device drivers are not compatible with the computer D." .0 C. Computer Management D. RD C. DIR B. Task Manager Answer: D QUESTION NO: 392 Which of the following tools is BEST to use if a technician has dropped a screw into a workstation while repairing it? A.co m 118 .CompTIA 220-702: Practice Exam C. Any Time.com Ac tua lTe sts . Tweezers Answer: D QUESTION NO: 393 Which of the following commands creates a new folder on a storage device? A.1 Answer: D "Pass Any Exam. The storage device is a USB 2. Which of the following is MOST likely the problem? A.

CompTIA 220-702: Practice Exam QUESTION NO: 395 Which of the following is a speed enhancement in Windows performance when searching for files? A. Indexing B. Formatting C. Disk Cleanup D. System Restore Answer: A

QUESTION NO: 396 Which of the following should be used to check a serial port for functionality? A. Loopback plug B. Toner probe C. Multimeter D. Cable tester Answer: A

QUESTION NO: 397

A. Print spooler has been disabled B. IP address of the printer has been modified C. Printer is out of paper and is producing an error D. IRC service was stopped Answer: B

QUESTION NO: 398 A technician receives a PC that will not turn on. The technician has tried using a different power cord and outlet. Which of the following should the technician check NEXT? A. CMOS battery "Pass Any Exam. Any Time." - www.actualtests.com 119

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QUESTION NO: 399 Which of the following percentages is required for Disk Defragmenter to fully defragment the volume? A. 5% B. 15% C. 25% D. 50% Answer: B

Which of the following commands can be used to map a network drive? A. nslookup B. xcopy C. ipconfig /all D. net use

QUESTION NO: 401

Which of the following could be used to test the voltage coming from a power supply? A. Line tester B. Multimeter C. Loopback plugs D. Cable tester Answer: B

QUESTION NO: 402

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CompTIA 220-702: Practice Exam Which of the following should be used to test a parallel port? A. Line tester B. Multimeter C. Null modem cable D. Loopback plugs Answer: D

QUESTION NO: 403 A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to perform? A. Update the manufacturer's chipset drivers. B. Replace the two 2GB DIMMs with four 1GB DIMMs. C. Update the PC BIOS and verify all memory is seen in POST. D. Replace both of the 2GB DIMMs memory with new memory. Answer: C

QUESTION NO: 404

An administrator has connected a computer to the network, but does not have connectivity. Which of the following is the BEST way to test connectivity? A. Digitalmultimeter B. Line tester C. Network card tester D. Computer diagnostic software Answer: B

QUESTION NO: 405 Which of the following tools should the technician use when testing a serial port? A. Cable tester B. Multimeter

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the image is fine. Loopback plug D. The print spooler is stopped. Logic probe Answer: C QUESTION NO: 406 The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Inverter B. C.CompTIA 220-702: Practice Exam C. Daylight savings time is checked in the OS settings. B. The network connection is unavailable. Which of the following is MOST likely the cause? A. Answer: C "Pass Any Exam. Daylight savings time is unchecked in the OS settings. D.co m 122 . Which of the following is MOST likely the cause of this issue? A. Answer: B QUESTION NO: 407 A customer has a dim image on their internal LCD panel. The OS system time is wrong." . System I/O Answer: A QUESTION NO: 408 A technician has to repeatedly set the BIOS time.www. The printer is offline. but when connecting to an external display. The CMOS battery has to be replaced. LCD panel D. Any Time. D. C. The user does not have the proper security permissions.actualtests. Which of the following is MOST likely the cause? A. B. LCD cable C.com Ac tua lTe sts .

DVD D.actualtests. A technician replaces the "Pass Any Exam. The computer fails to load the operating system and has an error that states 'no boot device found'.co m . Which of the following has failed? A. and move the CMOS jumper. DVD-RW B. Which of the following can be performed to resolve this issue? tua lTe sts . reinstall the OS. Shut down the workstation. Optical drive Answer: B QUESTION NO: 411 A. the process stalls at configuring BIOS settings. Update BIOSfirmware. Hard drive C. remove the CMOS jumper. Which of the following drive types would MOST likely be installed? A.www. DVD+RW C. Memory module B. Blu-Ray Answer: D QUESTION NO: 410 A technician has been called to a user's desk to diagnose a computer that is making a loud grinding noise when it is powered on. and reboot the machine. D." . boot. Restart the machine. Move the CMOS jumper. it does not POST. B. Answer: A QUESTION NO: 412 A user needs a laptop keyboard replaced because the space bar is not working. and reboot the machine.com 123 Ac While trying to load an image on a machine. When the technician restarts the machine. Motherboard D.CompTIA 220-702: Practice Exam QUESTION NO: 409 A laptop optical drive has failed and needs to be replaced with a drive allowing the user to store 25GB of data on each disk. C. shut down and move the jumper back. Any Time.reboot.

The motherboard firmware version B. The drive is high density dual-sided "Pass Any Exam. D. the line appears and then disappears. B. B. Which of the following is the MOST likely cause? A. The technician notices that when the display panel is moved. The bus speed is compatible with the floppy drive B.www. The display cable is loose or damaged. StickyKeys is enabled and needs to be disabled. Answer: B QUESTION NO: 414 A technician is installing a second PATA hard drive on the same channel as an existing PATA drive.actualtests. Any Time. Answer: D QUESTION NO: 413 A user states that the LCD display on their laptop has intermittent lines on the screen.com Ac tua lTe sts . Matching sizes for the two drives C. With which of the following should the technician be MOST concerned? A. D. The system board is defective. Proper jumper placement on the drives D. C. Which of the following is the MOST likely cause? A. The keyboard ribbon is not seated properly." . The hinge on the display panel is damaged. Matching RPM ratings for the two drives Answer: C QUESTION NO: 415 When installing a floppy drive a technician should pay careful attention to which of the following? A. and notices that a diagonal set of keys will not respond. The new keyboard is defective and needs to be replaced. C. The video controller on the system board is defective.CompTIA 220-702: Practice Exam keyboard.co m 124 . The display panel is defective.

the system overheats and fails to boot. Thermal paste was not applied between theheatsink and CPU. 3389 D. 23 B. The GPU is not compatible with the CPU. The system only has one floppy drive installed Answer: C QUESTION NO: 416 After replacing the motherboard in a laptop. 80 C. C. Answer: A QUESTION NO: 417 When disassembling a laptop a technician should do which of the following? A. B. Which of the ports need to be open and forwarded to the server? A." . The data cable from the drive to the controller is properly aligned D. Refer to the manufacturer's documentation D.co m 125 . The replacement motherboard firmware is out of date. Remove the hard drive and backup all data before disassembly B. Carefully place all screws in one container so that they do not get lost C.actualtests. carefully disassembling each component Answer: C QUESTION NO: 418 A new firewall has been installed and now the client offsite is unable to RDP into the server. 8080 Answer: C "Pass Any Exam. Start from the top of the laptop. The fan is not compatible with the new motherboard.CompTIA 220-702: Practice Exam C. Which of the following is the MOST likely cause of this error? A. Any Time.com Ac tua lTe sts . D.www.

Multimeter D. Any Time. DVDs C. Thermal compound B. Flash drive B. Loopback plug Answer: C QUESTION NO: 422 Which of the following should MOST likely be replaced if the laptop will not display any video through the laptop's screen or an external monitor? A.com 126 Ac tua lTe sts A." . Loopback plugs D. Oscilloscope B.www. Which of the following would be the BEST way to transfer their data? A.co m Which of the following should be used when removing or installing computer components? . Multimeter . Wire crimper C.CompTIA 220-702: Practice Exam QUESTION NO: 419 A user would like 50GB of data transferred from their old computer to their new computer. LCD B. Floppy disks D.actualtests. Power inverter "Pass Any Exam. Anti-static mat C. USB hard drive adapter Answer: D QUESTION NO: 420 Answer: B QUESTION NO: 421 Which of the following would BEST be used to test that a power supply is providing the correct power to a system? A.

Video drivers D. Power supply tester Answer: B "Pass Any Exam. Multimeter D. Flathead screwdriver B. Multimeter B. A. Plastic shim C. Any Time. Wrist strap C. Metal shim D. Power supply tester E." . Video card Answer: D QUESTION NO: 423 Which of the following tools could be used to probe a faulty power supply? (Select TWO). Loopback plug D. Punch down C.CompTIA 220-702: Practice Exam C. Which of the following tools would be BEST used to open the case? A.www.com Ac tua lTe sts .actualtests.co m 127 . CAT5 cable tester Answer: A. Pliers Answer: B QUESTION NO: 425 Which of the following tools is used to prevent ESD? A.D QUESTION NO: 424 A laptop LCD screen needs to be replaced. Cable tester B.

Which of the following is the BEST way to remedy this issue? A.CompTIA 220-702: Practice Exam QUESTION NO: 426 A technician wants to verify that a PC power supply is converting the AC current it receives in to the correct DC current. Which of the following tools would BEST accomplish this? A. pathping C. ping -c Answer: C QUESTION NO: 429 After replacing a processor in a PC. Many times the printer errors out and will not print the graphics. Flash the NVRAM D.co m 128 . Toner and probe Answer: A QUESTION NO: 427 An advertising firm often prints large amounts of graphics on their color laser printer.www." . Amperage meter D. Any Time. ping -t D. ping -l B.actualtests.com Ac A technician on a Windows PC wants to ping continuously to another PC. the printer will always print text documents. Which of the following should be done to correct the issue? "Pass Any Exam. Multimeter B. Update the firmware Answer: A QUESTION NO: 428 A. Which of the following commands will facilitate this? tua lTe sts . Print the graphics in grayscale C. Install more printer memory B. Power attenuator C. the system shuts down after a few seconds.

Install a slower processor Answer: A QUESTION NO: 430 New memory has been installed into a PC. Floppy ribbon is not connected D.actualtests. The manufacturer's website states that the motherboard supports the new memory.www. AGP D. Reset the BIOS to default settings D. Apply fresh thermal compound B. Upgrade to a compatible processor B. Floppy disk is in the drive C. Which of the following may resolve the problem? A. Floppy ribbon is reversed B. Install a new cooling fan C. PCIe B." .co m . Which of the following is the MOST likely cause of the problem? A. The PC fails to POST after the memory is installed. PCI C. Upgrade the operating system Answer: C QUESTION NO: 431 After installing a replacement floppy disk drive. the LED on the drive stays constantly lit and the drive does not work. Update the BIOS D.CompTIA 220-702: Practice Exam A. In which of the following slot types would the new card MOST likely be installed? A. This is normal after replacement Answer: A QUESTION NO: 432 A technician needs to add an Ethernet adapter to a laptop computer. Any Time.com 129 Ac tua lTe sts . PCMCIA "Pass Any Exam. Configure the memory parity C.

After installing the card. Which of the following is the MOST likely cause of the issue? . The laptop supports the installation of an internal wireless card in a mini PCI slot. Network connectivity issue B. C.com Ac tua A. Install an external antenna. Enable the mini PCI slot in the BIOS. Incompatible print driver C. After replacing the toner. Insufficient printer memory lTe sts A user is attempting to print a very large color graphic to a network color laser printer. Which of the following would MOST likely resolve the issue? A. B. nothing prints.www. D." . Firmware needs to be updated D. Which of the following will MOST likely resolve the issue? A. After a few minutes the printer displays an error and does not print the graphic. Reset the maintenance page count D. Any Time. Answer: D QUESTION NO: 434 Answer: D QUESTION NO: 435 A laser printer is displaying an error message that the toner needs to be replaced.co m 130 . Connect the internal antenna. Replace the fuser C.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 433 A laptop needs to have a wireless adapter installed.actualtests. Remove the seal strip from the toner Answer: D "Pass Any Exam. Calibrate the printer for the new toner B. Regular text documents print without issue. Windows does not detect any wireless signals. Increase the power level of the card.

-l B.actualtests. -f Answer: C QUESTION NO: 437 A technician installs a motherboard from a manufacturer that states it supports 4GB of RAM. Which of the following needs to be performed? A. DHCP B. Update firmware B. NAT D. the computer only recognizes 2GB. Which of the following services is MOST likely malfunctioning? A. DNS C.CompTIA 220-702: Practice Exam QUESTION NO: 436 Which of the following switches in Windows can be used to ping a host until stopped? A.com 131 Ac tua lTe sts . -t D.x.co m . Replace the CMOS battery D. Which of the following would be used to enable this operation? A.www. After the installation. Any Time. Update drivers C.x. -a C. SNMP Answer: A QUESTION NO: 439 A user would like to manage a workstation from a different network. Windows update Answer: A QUESTION NO: 438 A technician notices that the computer is only obtaining a 169. Enable DHCP "Pass Any Exam." .x IP address on the network even when the network card is set to obtain IP address automatically.

1600MHz C. Enable port forwarding D. 3200MHz lTe Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 1333MHz? sts QUESTION NO: 441 .CompTIA 220-702: Practice Exam B. 1333MHz B. WEP is being used. 3200MHz D. Enable MAC filtering Answer: C QUESTION NO: 440 Which of the following is the speed a 1600MHz FSB processor will operate at if the FSB of the motherboard is 3200MHz? A. 1333MHz B. B. D. The OS sees all known wireless networks but cannot connect to the user's network." . 2933MHz D. DMZ is enabled. Which of the following is the MOST likely reason for this behavior? A. All of the new card configuration steps have been followed.co m 132 . Enable firewall C. MAC filtering is enabled.actualtests.www. 1600MHz C. 4800MHz Answer: B Answer: A QUESTION NO: 442 A user replaces a laptop's wireless PCMCIA card with a different vendor's card. "Pass Any Exam.com Ac tua A. C. Any Time. SSID broadcast is disabled.

Place LCD to the side to prevent damage Answer: B QUESTION NO: 446 "Pass Any Exam. HDD for bad sectors D. Loopback plugs C. Multimeter B. Place all parts in a bin D.com Ac QUESTION NO: 445 tua lTe sts . Hard drive jumpers C." .co m 133 .actualtests. Which of the following tools can a technician use to verify the problem? A. Place all screws in a cup B. CPU fan operation Answer: D QUESTION NO: 444 A client is having a problem with crosstalk on their phone line. Cable tester D. Memory type and speed B. Butt set Answer: D When replacing a system board on a laptop.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 443 An ACPI PC powers on and runs POST. which of the following should be done FIRST to help ensure proper reassembly? A. Which of the following should be checked FIRST? A. Less than a minute later it powers off.www. Document screw locations C. this is the same line that the DSL is on. Any Time.

C. The access point is 802. Windows XP does not support hard drives larger than 137GB. Which of the following tools would be the BEST choice to use to verify a possible cause? A. D.11n. D." . Technical chat forum Answer: B QUESTION NO: 447 A technician has just deployed new laptops for a company to be used in conjunction with their existing wireless access points. Third party support center B.actualtests. Answer: D QUESTION NO: 448 A user reports that their Windows XP machine. Service Pack 1 has not been installed on the machine. The hard drive jumpers have not been set properly. which of the following should the technician consult FIRST? A. The access point is 802. B.11a and the laptops are 802.com Ac tua lTe sts . can only recognize 137GB during usage. Any Time. B. The laptops all have their physical wireless switches turned off. Manufacturer documentation C. C. None of the laptops can pick up the SSID for the access point. Answer: B QUESTION NO: 449 A technician is troubleshooting a PC that intermittently does not power on. if the technician is unsure of a part location.www.11g and the laptops are 802. Cable tester "Pass Any Exam. The hard drive is defective and needs to be replaced. which has a 250 GB hard drive.CompTIA 220-702: Practice Exam When replacing system components on a laptop. Microsoft Knowledge Base D.co m 134 . Which of the following is the MOST likely issue? A. WPA2 security was not turned on for the access point.11g. Which of the following is the MOST likely problem? A.

E QUESTION NO: 452 Which of the following does the ping command do? A. Plastic wedge C. Communicates with network devices C. Serial ports D.co m 135 .actualtests. PSU tester Answer: D QUESTION NO: 450 Which of the following tools would be BEST to use to pry open the case of a laptop? A.www. Parallel ports Answer: C. Needle-nose pliers D. Enables the ability to uninstall network devices Answer: B "Pass Any Exam. Enables the ability to view IP address settings on the NIC D. FireWire ports C. Any Time.com Ac tua lTe sts . Extension magnet Answer: B QUESTION NO: 451 Which of the following could be tested with a set of loop back plugs? (Select TWO). PS\2 ports B. SATA ports E. Metal screwdriver B. A.CompTIA 220-702: Practice Exam B." . Field strength meter D. Communicates with the local drive B. Ohm meter C.

" . Any Time.CompTIA 220-702: Practice Exam QUESTION NO: 453 Which of the following commands would a technician use to view the active application connections on a local PC to the network? A.www. Worn paper feed roller D. ipconfig B. NetBIOS B.C QUESTION NO: 456 A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. UDP D.com 136 Ac tua QUESTION NO: 455 lTe Answer: D sts A. Faulty sensor C. nslookup D. Faulty fuser Answer: B. netstat C. net use Answer: B QUESTION NO: 454 Which of the following components may cause a paper jam in a laser printer? (Select TWO).actualtests. A. Formatter B. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the "Pass Any Exam. Which of the following needs to be installed before this command can be used? . TCP/IP . IPX/SPX C.co m A technician is trying to use the nslookup command. Defective scanner E.

Problem with the developing drum B. CHAP D. Paper pickup roller is worn B.3 Answer: C "Pass Any Exam. 802." . Which of the following could be the cause? A.actualtests. WPA-PSK B.com 137 Ac tua lTe sts . Faulty sensor C. Separation pad Answer: B QUESTION NO: 457 Which of the following will cause a ghost image on a printout? A. EAP Answer: A QUESTION NO: 459 Which of the following wireless standards uses the 5GHz frequency? A. Problem with the formatter board C. Any Time. Scanner unit is defective Answer: A QUESTION NO: 458 Which of the following wireless encryption standards would provide the HIGHEST level of security? A.11a D.11g B.www. Paper tray D. WEP C. 802. Worn pickup rollers D. 802. 802.2 C.CompTIA 220-702: Practice Exam print job is sent.co m .

Which of the following is the MOST likely problem? A. The wireless card is a newer 802. The drum on the printer is getting old and needs to be replaced. C. a pattern of beeping sounds occurs and there is no display. The wireless card needs to have its jumpers configured to work properly on an older system.www. The new modules are DDR2 533MHz. Theprinters toner is running low and therefore not pulling paper through the mechanism. Answer: C QUESTION NO: 461 A user states that their laser printer jams constantly. The monitor is unplugged. The BIOS is not at the latest revision. C.co m 138 . The new and old SODIMM modules are the same type. The memory is bad and must be replaced.CompTIA 220-702: Practice Exam QUESTION NO: 460 A laptop needs a wireless card upgrade. B." . C. Upon starting the notebook. The unit is a little over seven years old and has had no maintenance. B. The rollers on the printer need to be replaced.E "Pass Any Exam. The battery was left in the notebook. The laptop has the olderminiPCI expansion slot and the new card uses miniPCI express. E. Which of the following is the MOST likely cause of this issue? A. D. Any Time. The laptop has the older PC Card expansion slot and the new card is onlyminiPCI. A. The technician attempts to install the new card with no success. Theprinters fuser is going bad and needs a replacement. Which of the following is the MOST likely cause? (Select TWO).actualtests.11b/g/n card and the laptop itself was manufactured seven years ago. D.com Ac QUESTION NO: 462 tua Answer: B lTe sts . D. B. The laptop is too old and does not have a PCI slot for the new card. Answer: A. A technician follows the manufacturers safety procedures and upgrades the RAM in a notebook computer from 512MB to 2GB.

The notebook will not power on. The battery was removed from the notebook during the upgrade. The USB cable connecting the hub and the computer is loose. The new memory is not using the required speed. There is a new IRQ conflict with the hard drive that is connected to the USB hub. PPP encryption B. the system still tries to boot from the optical drive. Any Time. Dynamic IP addressing Answer: B QUESTION NO: 466 A user reports that after configuring the BIOS to boot to the hard drive first. The system BIOS was upgraded to the latest level. C. B. C.co m . There are too many devices plugged into the USB hub. VPN D. MAC filtering C. Which of the following is the MOST likely cause? A.com 139 Ac tua lTe sts . The power button is not working.1 device has been plugged into the USB hub. A USB 1. D. Answer: C QUESTION NO: 464 There are four USB devices connected to a clients computer through a USB hub. B. Optical drive "Pass Any Exam. Which of the following is the MOST likely cause? A. Which of the following is the MOST likely cause of this problem? A.www. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently.actualtests. Answer: D QUESTION NO: 465 Which of the following methods will restrict wireless access to specific devices? A." . D.CompTIA 220-702: Practice Exam QUESTION NO: 463 The memory in a notebook computer has been upgraded.

1 C. System Properties >Hardware Tab>Device Manager>Action menu B.com Ac tua lTe sts . Any Time.actualtests. 127.www.255.co m 140 .CompTIA 220-702: Practice Exam B. md C. xcopy D. CMOS battery D.1 D.0.1 Answer: B QUESTION NO: 470 "Pass Any Exam. System Properties>Hardware Tab>Hardware Profiles C. System Properties>Advanced Tab>Performance Options>Advanced Tab D. 169.0.255. Power supply C. 192.255 B.254 1.1.168. CD-ROM disk Answer: C QUESTION NO: 467 Which of the following paths is used to view the size of the paging file in Windows XP? A. System Properties>Remote Tab>Advanced Tab Answer: C QUESTION NO: 468 Which of the following commands will duplicate entire directories from one location to another? A. 255. dir Answer: C QUESTION NO: 469 Which of the following is a local host IP address? A. copy B." .

IUSER7. DHCP server address. MAC address.DLL B.CompTIA 220-702: Practice Exam When booting a Windows XP computer. md C.co m 141 . IP address. IO.SYS Answer: C QUESTION NO: 471 Which of the following commands will make a new directory? A.INI D. Gateway. C.www. Gateway. Which of the following files needs to be changed? A. Check the DNS server. Lease D. rd Answer: B QUESTION NO: 472 Answer: D QUESTION NO: 473 A user reports that email is working but they are unable to access the Internet." . ISP address. Any Time. Verify the correct IP address. Check the DHCP server. Gateway. Lease. Physical address. Subnet mask. IP address Subnet mask. Subnet mask. "Pass Any Exam. Lease obtained/expiration tua Which of the following information will be displayed with the command ipconfig /all? lTe sts . two screens pop-up that offer a choice between two operating systems to boot to. DNS.actualtests. DHCP enabled C. Which of the following is the NEXT step in solving the issue? A. Lease.SYS C. dir D. DHCP disabled B. CONFIG. IP address. Lease. cd B. Intranet address. BOOT. IP address. Dual boot configuration is not installed on this computer. B.com Ac A.

Make it a part of the evening checks to ensure all disks are removed. Install moreRAM. the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error." . The technician removed and reseated the CPU with no positive results. The BIOS needs to be updated. The RAM needs to be upgraded. Increase virtual memory size. D. Make a daily announcement to remove all disks before departing for the day. Ensure the website is not blocked. Which of the following is MOST likely the cause? sts . B.www. Which of the following is the BEST solution to resolve this problem? A. However.co m 142 . Install a faster CPU. Any Time. The technician then installed a known good CPU with the same negative results. C. D. A loose connection on the hard drive. D.CompTIA 220-702: Practice Exam D. "Pass Any Exam. Install a larger hard drive. tua lTe A technician installed a faster CPU and now the system will not start after the install. B. Answer: A QUESTION NO: 474 It is a companys policy to shut down all workstations at the end of the day. Answer: B QUESTION NO: 475 Answer: A QUESTION NO: 476 A technician notices that the computer locks up at times and maintains a high commit charge. B. Which of the following is a possible solution? A.actualtests. C. The CMOS chip needs to be replaced.com Ac A. Make a company policy that states that it is unlawful to leave disks in the machines. Change the Boot order in the BIOS. C.

DNS Answer: B QUESTION NO: 478 Which of the following ports must be open for FTP? A. Subnet mask C.com Ac tua lTe sts . MAC filtering Answer: A QUESTION NO: 480 When getting an Inaccessible boot drive error. Firewall B.co m 143 . 25 C. MAC filtering D. 110 Answer: A QUESTION NO: 479 Which of the following will allow and deny Internet traffic? A.actualtests.www. Peer-to-Peer networking B. 80 D.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 477 Which of the following allows IP addresses to be assigned automatically? A. "Pass Any Exam. Any Time. ensure there is not a disk in the floppy drive. 20 B. DHCP server D. DHCP C." . the FIRST step to solve the issue should be to: A.

Answer: B "Pass Any Exam. and one as slave. Update the hardware drivers to support the second drive. B.CompTIA 220-702: Practice Exam B. Reboot the computer. Any Time. Which of the following is the FIRST step to determine the problem? A. check to see if the computer is connected to the network.com Ac tua A. Adjust the brightness of the screen. Reload the operating system. B. Configure one of the HDD as master. Which of the following should be done FIRST? sts QUESTION NO: 482 . Answer: B QUESTION NO: 483 When receiving a Missing NTLDR error." .co Answer: B m 144 . Listen for beep codes to determine if the video card needs reseated. C. D. Use amultimeter to check for a faulty power supply. Update the BIOS to support additional drives. lTe A user asked to have a second IDE hard drive installed on their computer. D. check to see if the correct disk is in the CD-ROM. Answer: C QUESTION NO: 481 A user reports that when powering on their computer only a black screen with a lone cursor appears. D. C. Check the pins on the video cable to see if they have been damaged. C. C.www. B. D.actualtests. check the hard drive to ensure it is working. Check the CMOS to make sure the boot order is correct. which of the following is the FIRST action that should be taken? A. Check for a floppy disk in the FDD. Install a red ribbon cable instead of a blue cable.

B. Guest users are allowed changed permissions. D. All sub-folders inherit the most restrictive permissions within the folder.actualtests. which of the following properties apply? A. Add the new printer to user's computer. By default. read permissionsare denied on all files within the folder. Change the printer paper to lighter grade. Apply the latest service pack to theusers computer. The user is no longer in the workgroup and needs to be reassigned. Answer: B QUESTION NO: 486 Each time a user tries to print a document. D. Decrease the graphics resolution for the printer. B. C. B.www. Which of the following is the FIRST step to determine the problem? "Pass Any Exam. Answer: B QUESTION NO: 485 A user reports not being able to print to a new printer but can print to an old printer. Answer: A QUESTION NO: 487 A user reports that when powering on their computer all they see is a black screen with a cursor. C. Add additional RAM to the printer. Any Time.com 145 Ac tua lTe sts . Clear the paper jam in the printer. Which of the following would BEST solve the issue? A." .CompTIA 220-702: Practice Exam QUESTION NO: 484 When setting security permissions on a folder.co m . Which of the following will MOST likely solve the issue? A. Add a higher capacity toner cartridge to the printer. C. All sub-folders within that folder are given a password. the user receives a out of memory error message. Everyone else in the same workgroup can print to the new printer. D.

CompTIA 220-702: Practice Exam A.com Ac tua A. C.co m 146 . Check the pins on the video cable to see if they have been damaged. After working hours Answer: D "Pass Any Exam. Which of the following must be taken into account? A. B. One hard drive must be configured as external and the other internal. Answer: A QUESTION NO: 488 A user asked to have a second hard drive installed on a single IDE channel in a computer. C. Any Time.www. The motherboard must be able to support dual hard drives. D. During the busiest time of the day. D.actualtests. The hard drives have to be of equal capacity to be on the same channel. C. and one as slave. One hard drive must be configured as master. B. B. All folders within that folder are given a restrictive password lTe Which of the following is true when setting default security permissions on a folder? sts . Answer: A QUESTION NO: 489 Answer: C QUESTION NO: 490 When would be the optimum time to schedule a virus scan? A. There are no significant changes to other files. D. The created folder inherits the most restrictive permissions within the folder. The permissions are inherited by all files and folders within that folder. Anytime. so any problem could be quickly fixed C. Right before running OS updates B. Adjust the brightness of the screen. Use amultimeter to check the power supply. a virus scan should not affect any systems D. Listen for beep codes to determine if the video card needs reseated." .

C. D. The client tests the printer by printing several pages. Which of the following is the BEST solution for the problem? A. Install the correct drivers.com 147 Ac QUESTION NO: 493 tua lTe sts . Clear the print queue on the new printer. Use a different USB port. Which of the following would BEST solve the issue? A. Any Time.www. C. Clear any paper jams from the printer. Which of the following will solve the issue? (Select TWO).CompTIA 220-702: Practice Exam QUESTION NO: 491 A technician installs a new USB inkjet printer for a client. A. The text output is unreadable. Everyone else in the workgroup can print to the new printer and the user can still automatically send print jobs to the old printer. Change the user's password and permissions. Instruct the user to change the paper to a lighter grade. B. E. The user needs to print the document now for an upcoming meeting. Instruct the user to change the toner cartridge. B. Answer: C QUESTION NO: 494 "Pass Any Exam. Instruct the user to increase the graphics resolution of the printer. C." . Add the new printer tousers computer. D. Answer: A. D.E Each time a user tries to print a large color graphic the user receives an out of memory error message. Answer: B QUESTION NO: 492 A workgroup user reports not being able to print to the new printer. Instruct the user to decrease the graphics resolution of the image. Change the paper size. B.co m .actualtests. Change the toner cartridge. Set the new printer as the default printer.

remove the top bezel covering the screws holding the keyboard in place.CompTIA 220-702: Practice Exam When applying thermal compound to the top of a CPU. small amount in the center of the CPU Answer: B QUESTION NO: 495 When replacing a laptop keyboard. Which of the following command will display a list of folders and files? A. tree D." . thick layer. dir B. the FIRST thing to do is: A. call C. Any Time. making sure to cover the sides of the CPU B. making sure to cover the CPU C. little bit on the tip of a brush. nslookup C. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. very thin layer. cd D. D. C. making sure to cover the top and sides of the CPU. apply a: A. path "Pass Any Exam.www. dir B. edit Answer: A QUESTION NO: 497 Which of the following commands shows a graphical display of the drive or paths directory structure? A. D. remove the AC power.actualtests.co m 148 . B.com Ac tua lTe QUESTION NO: 496 sts Answer: D . remove the battery.

2 B. which of the following commands would be used to verify that the previous system shutdown routine was completely successful? "Pass Any Exam.com Ac To scan for corrupted system files. 2. 15 volts Answer: B QUESTION NO: 499 Answer: B QUESTION NO: 500 A. chkdsk B.actualtests. which of the following command-line applications would a technician use? tua lTe sts A. 3 C.5 volts B. ntbackup Answer: B QUESTION NO: 501 In Windows Vista. Any Time. sfc C. 6 .co How many hard drives are necessary to create a RAID 5 array? m 149 .www. dfgmgr D. 4 D." .CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 498 How many volts does a power supplys 4-pin Molex connector carry to internal devices? A. 6 volts D. 5 volts C.

Any Time.com 150 Ac A. "Pass Any Exam.CompTIA 220-702: Practice Exam A. chkdsk Answer: A QUESTION NO: 502 Which of the following is the name of the Windows Vista application that will display items such as a clock. Which of the following is the MOST likely cause of the problem? sts . tua lTe After replacing the RAM on a clients system. a technician gets a loud beeping noise and the computer will not successfully POST. B. chkstdn C.actualtests. Oil from the skin can decrease coppers ability to conduct heat. Applets Answer: C QUESTION NO: 503 Answer: B QUESTION NO: 504 Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks? A. One of the sticks of RAM is in the wrong slot. One of the sticks of RAM is from a different manufacturer." . Sidebar D.www. One of the sticks of RAM is not seated properly. D. chkntfs B. Aero B.co m . weather and thumbnails on the desktop at startup? A. sfc D. B. Copper is a carcinogen and can be absorbed into the skin. The copper can break loose from the heat sink and damage the computers components. Static electricity from thetechnicians body can destroy the copper piping. Gadgets C. C. C. D. One of the sticks of RAM is installed backwards.

256MB of RAM.www. Processor B. Processor C. RAM D. Which of the following is the cause of the problem? A. Hard drive D. Power supply B.com Ac tua A.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 505 A technician is repairing a computer that will not start up. The technician notices the power button does not display any lights and the LED on the motherboard is off. Which of the following components would MOST likely need to be upgraded to increase performance? ." . I/O panel Answer: A QUESTION NO: 506 Answer: C QUESTION NO: 507 Which of the following protocols must be enabled in a wireless router if it is to automatically assign host IP addresses? A. DHCP Answer: D "Pass Any Exam. The client has a 2GHz processor.actualtests. Any Time. Motherboard C. Hard drive lTe sts A client is reporting that their system is operating slowly. WEP B. and a motherboard designed for gaming.co m 151 . DNS C. WPA D.

B.com Ac tua QUESTION NO: 510 lTe Answer: A sts . 64-bit WEP C.co m 152 . A technician suspects that a power supply on a computer may be going bad. 64-bit WPA B." . Multimeter D. Which of the following is MOST likely corrupted.www. ESD strap Answer: C QUESTION NO: 511 A user receives a message on a Windows Vista machine stating that there is an error with the boot configuration data. C. Any Time.actualtests. Which of the following tools would BEST diagnose the part? A. Ethernet cable tester C. Theusers PC is blocking port 3389. The technician receives and responds to the invitation but cannot connect to the users PC. The remote technicians PCis blocking remote assistance. stopping the boot process? "Pass Any Exam.CompTIA 220-702: Practice Exam QUESTION NO: 508 Which of the following encryption methods requires a 10-digit network key? A. Theusers PC is blocking port 80. 256-bit WPA Answer: B QUESTION NO: 509 A user emails a remote assistance invitation to a technician. 128-bit WEP D. D. The OS firewall is blocking the application.Which of the following is the BEST reason for the failure? A. Loopback plug B.

HTTPS C. However. B. the MOST important point to remember is: A.www.co m . memory chips are notplug and play. The firewall settings B. TCP/IP Answer: A QUESTION NO: 514 Which of the following features can be identically configured on a wireless access point and in the wireless network OS settings? A." . SYSTEM. BCD B. the chip has to be seated properly and locked down to be detected.com 153 Ac tua A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system. Which of the following could be responsible for this problem? lTe sts Answer: C . C. DHCP D. SMTP B. The DHCP address "Pass Any Exam. Any Time. special drivers will be required. QUESTION NO: 513 A.INI D. the PC can receive emails. CONFIG. D. the chip in the primary slot has to be the same or bigger size than the chip in the expansion slot. the chip installed in the expansion slot has to have the same capacity as the chip already installed.INI C. BOOT.CompTIA 220-702: Practice Exam A.actualtests.SYS Answer: A QUESTION NO: 512 When installing additional memory in a notebook computer.

Which of the following should the technician do? A.www. Remediate the problem and block all the sites that are the most common to infect the PC. System Date and Time "Pass Any Exam. The customer does not want the installation downloaded from their network. Regional and Language Options B. The SSID Answer: D QUESTION NO: 515 A customer requires the installation of a 10MB script on 2000 desktops in one building and it is to be completed by twenty technicians. The use of one desktop and a serial cable to copy the script into all the desktops. D. Remediate the problem and then advise the customer on virus/spyware prevention. Any Time. Remediate the problem and then provide a list of sites that the customer should avoid in the future. C. The workgroup name D. The use of a flash drive to copy the script into all the desktops. Remediate the problem and tell the customer to use the Internet less frequently.co m .com 154 Ac tua lTe sts .CompTIA 220-702: Practice Exam C. B. Which of the following methods will be the least expensive and most efficient for the technicians to do? A. D. System Information Dialogue box C.actualtests.Which of the following did the technician use to change this feature? A. Answer: C QUESTION NO: 517 A technician changed the system date and time to display military time on a PC. The use of a desktop and crossover cable to copy the script into the desktops. B." . on-going virus and spyware situation for a particular customer. The use of an IEEE 1394 cable to copy the script into all the desktops. Answer: C QUESTION NO: 516 A technician was asked to remediate a serious. C.

Device is removed C. No device driver found Answer: D When using Device Manager.www. The motherboard does not have PS/2 connectors.co QUESTION NO: 519 m .actualtests. Device has not been digitally signed Answer: A QUESTION NO: 520 In Device Manage. Device is disabled B. No device driver found D." . Device conflict B.CompTIA 220-702: Practice Exam D. Device has not been digitally signed D. Device is removed C. No device driver found D. Device has not been digitally signed Answer: A QUESTION NO: 521 A technician is setting up a PC. Taskbar and Start menu Answer: A QUESTION NO: 518 When using Device Manager.com 155 Ac tua lTe sts . a red X indicates which of the following? A. an exclamation point next to a device indicates which of the following? A. Device conflict C. Any Time. a yellow mark indicates which of the following? A. Device conflict B. Which of the following keyboard connector ports will the technician have to use? "Pass Any Exam.

Perform a system restore. Serial C.CompTIA 220-702: Practice Exam A. Answer: B "Pass Any Exam.11n C. FireWire B. USB 2. Parallel sts . Bluetooth lTe Which of the following adapters will offer the HIGHEST data transfer rate? A.Which of the following connector types will plug into the phone jack? A. USB Answer: D QUESTION NO: 522 A technician installed an internal modem on a PC. IEEE 1394 B. Parallel D.co m 156 . RJ-45 Answer: B QUESTION NO: 523 Answer: B QUESTION NO: 524 A technician is working on a laptop that boots up and displays a poor quality picture on the LCD. RJ-11 C. Plug in an external monitor to see if it is a device driver problem. Any Time. D.www. C. B. Replace the LCD with one that meets vendor requirements.com Ac tua A. Update the graphics card to meet built-in LCD specifications." . RJ-48 D.0 B.actualtests. 802. Which of the following is the BEST troubleshooting step to take? A.

CompTIA 220-702: Practice Exam

QUESTION NO: 525 A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working. Which of the following is MOST likely the cause? A. The touch screen needs to be calibrated. B. The device driver is not compatible with the replacement LCD. C. A faulty LCD backlight on the LCD. D. The device driver for the LCD is corrupt. Answer: D

QUESTION NO: 526

Answer: A

QUESTION NO: 527

Which of the following specifies the MAXIMUM recommended distance of Bluetooth 1.0 devices? A. 5 meters (16 feet) B. 9 meters (30 feet) C. 10 meters (33 feet) D. 30 meters (98 feet) Answer: C

QUESTION NO: 528 A technician is adding a secondary IDE hard drive to an older system. After installation and the first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? "Pass Any Exam. Any Time." - www.actualtests.com 157

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CompTIA 220-702: Practice Exam A. The new drives jumper is set for master. B. The new drive is connected to the secondary bus as a slave drive. C. Both drives jumpers are set for cable select. D. The old drives jumper is set for master and the new drive is set for slave. Answer: A

QUESTION NO: 529 A user is reporting that the image on their CRT monitor is shaking and giving them eye strain. The technician notices the display is OK at first, then after a minute it begins wavering. Which of the following is the FIRST step the technician should take? A. Replace the display with a LCD monitor. B. Look around the monitor for items that maybe interfering with the display. C. Open the monitor menu and degauss the display. D. Open the display properties and change the refresh rate from 60Hz to 120Hz Answer: B

QUESTION NO: 530

The technician is working on a computer and the air is dry. Which of the following choices is the BEST option? A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat. B. Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit. C. Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding. D. Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment. Answer: A

QUESTION NO: 531 A customer cannot print certain PDF documents on their laser printer. The print job in question is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?

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CompTIA 220-702: Practice Exam A. Change the driver from PCL to Post Script. B. Update the printer firmware to handle larger jobs. C. Add additional memory to the laser printer. D. Add additional memory to the computer. Answer: C

QUESTION NO: 532 A department of users is reporting there are lines across their printouts. They have already changed the toner cartridge but the issue remains. Which of the following is the BEST item to inspect? A. The fuser unit for damage B. The toner cartridge for proper seating C. The tray pickup rollers for wear D. The registration assembly for damage Answer: A

QUESTION NO: 533

Which of the following is the proper order of user group rights, starting with the group having the most rights? A. Backup Operators, Administrators, Users, Guests B. Power Users, Administrators, Users, Guests C. Administrators, Power Users, Users, Guests D. Users, Power Users, Guests, Backup Operators Answer: C

QUESTION NO: 534 A technician is trying to load a device driver directly from the manufacturers CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem? A. The driver CD is for Windows XP only. B. The technician needs to initialize the NIC first within Device Manager before installing a driver. C. The driver on the CD is not digitally signed. "Pass Any Exam. Any Time." - www.actualtests.com 159

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The technician has determined these devices are connected through the PS/2 ports. B. The USB hub is a version 1. C. Return the computer because of a defect. C. Purchase devices with USB connectors. The ToggleKeys option is enabled. The numeric keypad option is enabled. The user wants their input to be silent. D. "Pass Any Exam.0.co m . D. The USB hub was not externally powered. a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. The StickyKeys option is enabled. Which of the following is the MOST likely reason for the problem? A. The FilterKeys option is enabled.actualtests. Reboot the computer then switch the plugs. B." . The USB hub is a version 2. The driver is corrupt. Which of the following recommendations is BEST? A. a flash disk. B. Any Time. Answer: A QUESTION NO: 535 A user reports that a newly installed external CD-RW is not working. Make sure the PS/2 plugs and ports are color matched. The USB hub needs more USB ports. D. The client indicates that neither the keyboard nor the mouse works.1.www. C.com 160 Ac A. tua lTe A notebook user states that lately the keyboard beeps when certain character keys are pressed.CompTIA 220-702: Practice Exam D. Which of the following is the MOST likely cause of this situation? sts QUESTION NO: 536 . Answer: C Answer: A QUESTION NO: 537 A client calls after connecting the keyboard and mouse to a new computer. A technician is called and notes the user has the CD-RW drive.

co m .actualtests. The RAM amount needs to be updated in Virtual Memory. When the RAM amount is checked within Windows the additional memory is not reflected. Which of the following is the MOST likely cause? A. C. Windows Vista 32-bit can only address up to 3GB of memory. B. The DIMMs are from different manufacturers. Answer: B QUESTION NO: 539 Answer: D QUESTION NO: 540 A technician replaces two 1GB DIMMs with two 2GB DIMMs. A higher wattage power supply needs to be installed. Which of the following is the MOST likely cause? A. The amount of installed RAM needs to be reduced. The RAM was not properly seated in its memory slot. When the installed RAM amount is verified in Windows Vista. sts A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application. C. The DIMMs are different speeds. B. D. The new RAM is inserted backwards.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 538 Additional RAM has been added to a PC. Which of the following steps needs to be taken? .www. D." . D. Answer: B QUESTION NO: 541 "Pass Any Exam. Any Time. C. The additional RAM is incompatible with processor. An additional hard drive needs to be added.com 161 Ac tua lTe A. only 3GB appears. The paging file size settings need to be adjusted. The power supply has insufficient wattage to power the additional RAM. When the application is run a Low on Virtual Memory warning appears. B.

E. NIC properties> Client for Microsoft Networks C. D. Control Panel> Internet Options B.co m 162 . Which of the following is the MOST likely reason? A. There is insufficient CPU bandwidth to support the drive. C. but every time they open a browser the homepage goes somewhere else. B.actualtests. Answer: A QUESTION NO: 543 Which of the following are good examples of malware prevention in Windows XP? (Select TWO). B.www.com. Re-install the operating system every six months." . There is insufficient RAM to support the drive.com Ac tua lTe sts . The data cable is not seated properly.D QUESTION NO: 544 A user reports that they set their homepage to Microsoft. but it does not access the disk nor does the drive show in My Computer. The power cable is not seated properly. NIC properties> Internet Protocol Properties Answer: D QUESTION NO: 542 A user reports that their optical drive has power and they can put a disk in it. Update the anti-spyware software after scanning the system. and never the same place twice.CompTIA 220-702: Practice Exam Where in Windows XP would a secondary DNS IP address be entered. Avoid notorious websites and hyperlinks. Answer: A. Computer Management> Device Manager D. C. Which of the following is the MOST likely reason? "Pass Any Exam. A. D. Use a trusted aggressive pop-up blocker. Open and then scan all attachments in emails. Any Time. that is used when the primary DNS server is unavailable? A.

co m 163 . Corrupt operating system Answer: C QUESTION NO: 545 Which of the following commands will test a computer's NIC for functionality? A. ping net B." . eSATA C.com Answer: C Answer: D QUESTION NO: 547 On laptops. Low CMOS battery B. Adware D.com Ac tua A. pingipconfig C.www. SATA B. Bad hard drive C. PCIe 1x Answer: B "Pass Any Exam. PATA lTe On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination? sts QUESTION NO: 546 . ping microsoft. PCI B. Mini PCI C.CompTIA 220-702: Practice Exam A. Solid state D.actualtests. ISA D. Any Time. pinglocalhost D. the internal wireless adapter is known by which of the following form factors? A.

Upon removal. where are the user files located? "Pass Any Exam.actualtests. SATA but with an adapter Answer: C QUESTION NO: 549 Which of the following tools would be used in order to test the voltage output of a laptop A/C adapter? A. Any Time. Loopback tester B. Cable tester D. Which of the following tools would the technician use to locate the cable that runs to each room? tua lTe sts . the drive has an unfamiliar connector. Multimeter Answer: D QUESTION NO: 550 A." . IDE but with an adapter D.www. The documentation calls for an IDE hard drive.co m 164 . ATX power supply tester C.Which of the following types of hard drives is in the laptop? A.com Ac A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. Extension magnet B. In the wiring closet all the Ethernet cables are hanging free and are not labeled. SATA C. Multimeter D. Toner probe C. Optical Time DomainReflectometer (OTDR) Answer: B QUESTION NO: 551 On a Windows Vista PC.CompTIA 220-702: Practice Exam QUESTION NO: 548 A technician has been asked to replace a hard drive in a laptop. eSATA B.

Which of the following is the MOST likely reason? A.CompTIA 220-702: Practice Exam A." . The user does not have a disk in the optical drive. C:\documents and settings C. Computer Management D. C:\uac D. RDP B. FTP C. B. VPN D. Which of the following can a technician use to accomplish this? A.com Ac A. C.co m 165 . Which of the following can the technician use to connect by means of a terminal services session? sts .www. C:\users B. C:\usersettings Answer: A QUESTION NO: 552 A user states that they have an invalid boot disk message on the computer after a reboot. Answer: D QUESTION NO: 553 Answer: A QUESTION NO: 554 A client has a program that they want to run everyday at a certain time.actualtests. Theusers floppy drive has failed. Task Manager "Pass Any Exam. Calendar C. Any Time. UAC tua lTe A client states that they are unable to install a new program. D. Task Scheduler B. The user has a USB drive in the system. Theusers hard drive has failed.

EFS Answer: C QUESTION NO: 556 Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool? A. Prevents data leak D.co m . How many partitions will the technician have to create to use all of the hard drive capacity? "Pass Any Exam. NTFS B. Prevents children from accessing the computer Answer: B QUESTION NO: 558 The technician has to format a new hard drive as a FAT32 file system. BitLocker drive encryption D. Prevents memory lost B.actualtests. One B. Any Time. Three D." . The hard drive capacity is 80GB. Four Answer: B Which of the following is a feature of Windows Vista User Account Control (UAC)? A. Two C. Windows Defender forVista C.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 555 Which of the following Microsoft encryption software provides the HIGHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vista? A.com 166 Ac QUESTION NO: 557 tua lTe sts .www. Prevents unauthorized programs from being installed C.

com Ac tua A. Four Answer: C QUESTION NO: 559 A users system is locking up after the Windows logo screen on boot-up. C:\Users\User1 lTe In Windows Vista. C:\Users\User1\Desktop C. Any Time. C. The file system is password protected.actualtests. The hard drive needs to be replaced. The hard drive disk letter is not mapped. uses Documents as the name of a user's document folder? A. where would a technician find User1 desktop files? sts . Windows 2000 C.www. D. Which of the following is the BEST reason for this? A. Answer: D QUESTION NO: 560 Answer: B QUESTION NO: 561 Which of the following operating systems. Two C. by default." .co m 167 . Windows XP Pro D. Three D. Windows XP Home Answer: A "Pass Any Exam. C:\windows\System32 D. The computer is being accessed by a hacker. One B. C:\Documents and settings\User1\Desktop B. B. WindowsVista B.CompTIA 220-702: Practice Exam A.

the user reports that they cannot open the file. Windows Firewall D. Set up MAC filtering C. Any Time. use only one Internet search site. B. D. hide their Internet browser connection string.actualtests. Safe mode C." .www. Set up WEP encryption B. Afterwards they notice that links from search sites get redirected to unusual pages. Enable WPA encryption . Answer: D QUESTION NO: 565 A technician logs into a users computer and downloads a file from a central server to a users local document directory. Which of the following options is turned on? A. The technician should advise the user to: tua lTe sts A. UAC B. After the problem is corrected. Which of the following would accomplish this? m . the OS displays a dialog box stating that Windows needs your permission to continue. Indexing Answer: A QUESTION NO: 563 Answer: C QUESTION NO: 564 A.CompTIA 220-702: Practice Exam QUESTION NO: 562 A user notices that when installing a program. onlyobtain software from known and reputable sources.com 168 Ac A user has downloaded a game from the Internet. After logging in. Disable SSID broadcast D. the user asks how the problem can be prevented in the future. onlyrun the latest version of their Internet browser.co A technician wants to hide the wireless router's ID. Which of the "Pass Any Exam. C.

Set the correct permissions for the user D. Fan C. Satellite B. CD-ROM D.actualtests.www. Cable D. Processor "Pass Any Exam. Hard disk B. ADSL Answer: A Which of the following should be installed prior to attaching a heatsink to a processor? A. Power connector D. Disable the firewall Answer: C QUESTION NO: 566 Which of the following broadband networking technologies is MOST widely available in isolated areas? A.com Ac tua lTe QUESTION NO: 567 sts . Thermal compound Answer: D QUESTION NO: 568 When a SMART error is received on a computer. which of the following devices MOST likely has a problem? A. Copy the file to an external drive B.CompTIA 220-702: Practice Exam following can the technician do to solve the problem? A.co m 169 . Memory B. Any Time. Ethernet C." . Re-create their document directory C. Floppy disk C.

ExpressCard B. Loopback plug D. Which of the following would MOST likely be causing the issue? A. Paper jam Answer: B QUESTION NO: 572 "Pass Any Exam. Serial D. Which of the following device types will MOST likely fit the slot in the new laptop? A. Extension magnet B. Pickup rollers B. Paper quality D.actualtests. Toner cartridge C. Any Time. Power supply tester sts Which of the following tools could be used to test if a serial port on a laptop is functioning correctly? .www. Parallel Answer: A QUESTION NO: 570 Answer: C QUESTION NO: 571 A printer is leaving a ghost image on the printed pages.CompTIA 220-702: Practice Exam Answer: A QUESTION NO: 569 A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in the expansion slot of the new laptop.com 170 Ac tua lTe A." .co m . The card does not slide all the way into the slot. Bluetooth C. Cable tester C.

Which of the following is MOST likely the cause? A. USB 2. The processor has overheated and is causing the video to not display. eSATA C. FDD Answer: D QUESTION NO: 573 A user reports that after installing a PCIe video card into a system. The drivers for the onboard video card have been overwritten by thePCIe video card drivers. Answer: C QUESTION NO: 574 Answer: D QUESTION NO: 575 Which of the following can be used to achieve the highest transfer rate for an external hard drive? A. Loopback plug C. Any Time.com Ac A. Bad memory B.co m 171 . Video Card C. C.1 D. Tone generator B.actualtests. Faulty chipset D. B. FireWire B. D." . USB 1. The PCIe video card is defective and is conflicting with the onboard video.CompTIA 220-702: Practice Exam Which of the following components could MOST likely cause a Non-system disk or disk error to occur after POST? A.www. The BIOS detected the PCIe video card and disabled the onboard video. Multimeter tua Which of the following tools could be used to test the voltage coming from a laptops AC adapter? lTe sts . Extension magnet D. the onboard video no longer displays.0 "Pass Any Exam.

C. Any Time. An automotive testing application requires a serial device to be added to a Windows XP Professional PC.www. In which of the following are these settings located? A. The print head needs to be adjusted. C. Accessibility Options B.CompTIA 220-702: Practice Exam Answer: B QUESTION NO: 576 A user reports that their CAD files will display correctly in low resolution but not in high resolution after installing a new graphics card." . Update the motherboard BIOS to the previous version. The forms are old and need to be replaced.co m . The application requires the communications settings to be configured in the OS. Update the video card drivers to the latest version. Which of the following should be preformed FIRST? A. The ribbon drive needs to be adjusted.com 172 Ac QUESTION NO: 578 tua Answer: D lTe sts . Install a larger capacity hard drive. Device Manager D. D. B. Increase the paging file size. Services Answer: C QUESTION NO: 579 "Pass Any Exam. Answer: D QUESTION NO: 577 A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. Network Connections C. The forms length needs to be adjusted.actualtests. B. D. Which of the following will MOST likely fix this problem? A.

chkdsk tua Which of the following commands would be used to verify the integrity of critical system files? lTe sts .co m 173 .com Ac A.actualtests. sfc D. RAM failure B. diskcomp D. nslookup C. Floppy drive failure D. Which of the following BEST describes the problem? A. Power supply failure C. Worm B." . and the computer does not boot. tracert /w B. xcopy /z C. chkdsk /f "Pass Any Exam. verify B. Any Time. Virus D.www.CompTIA 220-702: Practice Exam Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer? A. Spyware C. Adware Answer: B QUESTION NO: 580 During POST a beep can be heard. Hard drive failure Answer: A QUESTION NO: 581 Answer: C QUESTION NO: 582 Which of the following commands would be used to fix errors on the system disk? A.

Answer: B.com Ac tua lTe sts .co m 174 .11g. Simultaneous 2. D.11g? (Select TWO). DHCP B." .actualtests.11n. Any Time.11n.11g. E. A.11n but is allowed in 802.11 standards by default uses the 5GHz frequency range and supports speeds up to 54Mbps? "Pass Any Exam. Disable port forwarding Answer: A QUESTION NO: 585 Which of the following should be disabled on a router.8GHz operation occurs in 802.11n.www.CompTIA 220-702: Practice Exam Answer: D QUESTION NO: 583 Which of the following are differences between 802. 802. WPA2 Answer: A QUESTION NO: 586 Which of the following 802. C.11n and 802.C QUESTION NO: 584 Which of the following will allow a technician to secure a wireless access point? A. MAC filtering is not allowed in 802. Enable the DMZ C. to use a static IP? A.11g uses a different frequency than 802. Firewall D.11n but not in 802. Enable DHCP D. Enable MAC filtering B. 802. TCP/IP C.4GHz and 5. B. Multiple-Input Multiple-Output (MIMO) only occurs in 802.11g has a faster throughput than 802.

512Mbps "Pass Any Exam." . Any Time.actualtests. Inverter C. 100Mbps C. and when the cover is opened nothing shows on the screen. G C.4GHz frequency range and supports speeds up to 11Mbps? A. which of the following is the maximum speed that can be expected when connecting to a USB 2. Backlight B. N B.11 standards by default uses the 2.com 175 Ac A. G Answer: B QUESTION NO: 587 Which of the following 802. Lid switch tua lTe A technician is troubleshooting a laptop LCD.1Mbps B. 480Mbps D. B D. B Answer: D QUESTION NO: 588 Answer: D QUESTION NO: 589 When installing an external USB hard drive.co m . Then all of a sudden the screen comes on and works fine. Loose cable D. A C. A B. 1.CompTIA 220-702: Practice Exam A. Which of the following should the technician check FIRST? sts . N D.0 port? A.www.

The drives need to be formatted with NTFS. Which of the following conditions can prevent the technician from being successful? . C. Answer: C QUESTION NO: 591 Answer: D QUESTION NO: 592 After a computer has been returned from having the system board replaced. Which of the following is the MOST likely reason that the drives are periodically unavailable? A.www. the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. D." . SATA drives are smaller than PATA drives. sts A technician is installing a new SATA drive into an older computer. D. C. Which of the following is the MOST likely cause of the problem? A. The front USB ports need to be activated in System Properties. B. Answer: C "Pass Any Exam. the technician finds that some of the drives will intermittently be unavailable. B. D. The partition tables on the drives need to be cleared. Power supply does not have the proper connections.CompTIA 220-702: Practice Exam Answer: C QUESTION NO: 590 After installing multiple hard drives in a computer. Any Time. The USB drivers were not installed after the repair. C.com Ac tua lTe A. Mounting holes for the drives are different.actualtests. SATA drives cannot be formatted with NTFS. The keyboard and mouse are plugged into the rear USB ports and are working properly. B.co m 176 . Support for legacy devices has been turned to inactive in the BIOS. The power supply is not supplying enough power. The front USB ports were not connected to the system board header. The BIOS does not recognize the new drives.

Safe Mode B. Removed C.ini. Educate the user. Backup the registry. Quarantined Answer: D QUESTION NO: 595 A. Remove all used applications.co m . Backup the boot. The current system software has detected the threat and moved it into a special state." . Debugging Mode D. C. Any Time.www.CompTIA 220-702: Practice Exam QUESTION NO: 593 Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection? A. Which of the following terms BEST defines the state? A. which of the following modes should be used? tua lTe sts . Which of the following features is causing this prompting to occur? "Pass Any Exam. Recovery Mode Answer: A QUESTION NO: 596 A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. Deleted B. Blocked D. VGA Mode C. D. Answer: D QUESTION NO: 594 A computer has become infected with a piece of malware. B.com 177 Ac When removing a malware infection from a machine.actualtests.

tua lTe A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. Bitlocker B. Change the partition to be an extended partition. Which of the following will resolve this issue? A.www. Turn on SSID. enable WPA. Change the partition to be an extended partition. Change the partition to be the active partition. D." . Convert the partition to NTFS. Turn off SSID. Which of the following will resolve this issue? sts . The partition has 50GB of free space but the user receives an error when attempting to save a 5GB video file. This drive is only used to store data.CompTIA 220-702: Practice Exam A. enable WPA2. Turn off SSID. B. NTFS Answer: B QUESTION NO: 597 A technician has installed a newWAP into a SOHO environment.com 178 Ac A. Any Time. enable WEP and change key every 30 days B. enable WPA2. WFS D. When the user goes to disk management there is no option to mirror the drives. B. "Pass Any Exam.co m . Convert the partition to NTFS. enable WEP. implement MAC filtering and change key every 30 days D.actualtests. UAC C. The user adds a second 100GB hard drive and wants to mirror the two drives. Convert the drive to a dynamic disk. implement MAC filtering and change key every 30 days Answer: C QUESTION NO: 598 Answer: D QUESTION NO: 599 A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. Turn on SSID. implement MAC filtering and change key every 30 days C. which of the following will provide the HIGHEST level of security? A. C.

www. Which of the following will resolve this issue? A. Convert both drives to a dynamic disk. Answer: B "Pass Any Exam. Change the partition to be the active partition. Aero cannot be used on Windows Vista Home Premium. Upgrade the video driver. After the upgrade Aero will not turn on.actualtests.4 GHz processor. The system has a 2. D. and a DirectX 7 video card. C. D. Upgrade the RAM to 4GB. Answer: C QUESTION NO: 600 A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista Home Premium." .co m 179 . Any Time. Upgrade the video card to a DirectX 9 compatible card.com Ac tua lTe sts . B. 1GB of RAM.CompTIA 220-702: Practice Exam C.

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