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Bavitha K P Binesh Jose Cyril Augustine Pradeep Surendra
´ .Verbal Communication? Oral Communication Speaking Listening Written Communication ³Speaking´ + ³Listening´ +³written ³= ³Verbal Communication.
´ and 2) ³How to Speak.Speaking consists of two parts« 1) ³What to Speak.´ .
1) ³What to Speak. .´ Content development: *The first step is Brainstorming. *The next step is to choose a Presentation Format/ Storage System. *The Final step is the Presentation itself.
´ Guidelines« Speed Clarity Punctuation Pronunciation Familiarity Fluency Expression«.VnA .2) ³How to Speak.
Kinds of LISTENING« There are different kinds of listening« Appreciative Listening Empathetic Listening Comprehensive Listening Critical Listening Sympathetic Listening. .
Can be verified & corrected subsequently. 4. Can be kept as a legal record.WRITTEN COMMUNICATION ADVANTAGES 1. Slow method of communication. Preferred for lengthy. . 3. Can be widely disseminated with minimum effort. Hastily drafted messages need clarifications. 3. 2. Excessive paper work ² time consuming & costly. DISADVANTAGES 1. 4. complicated & technical data 2. Lack of trust among employees.
. They often begin with the words: What. Who Closed questions These are questions that require a yes or no answer and are useful for checking facts. Specific questions These are used to determine facts.HOW CAN YOU RESPOND? Ask questions. Why. Probing questions allow you to explore specific areas. TYPES OF QUESTIONS Open questions . When. For example ³How much did you spend on that´ Probing questions These check for more detail or clarification.