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EMPLOYEE SATISFACTION 1

EMPLOYEE SATISFACTION 1

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Published by Priti Sanghvi

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Published by: Priti Sanghvi on Feb 28, 2011
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08/29/2013

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How do we keep the good ones?

´ .‡ ³Employee satisfaction is a highly reliable ‡ barometer as to how family members of ‡ residents rate the quality of care in nursing ‡ homes.

³Providers can improve performance and family satisfaction by focusing on employees.´ .

Appreciation/Acknowledgment . Responsive Management 3.Strong Leadership/Supervision 2.1. Quality Work Environment 4. Effective Communication 5.

improvement is not sustainable 3. Engage and inspire the employee. Without strong leadership and a culture of quality performance.At all levels! 2. 4. Encourage feelings of appreciation and value for employees¶ achievement and efforts .Strong leadership and supervision is critical .1.

Establishing a working relationship with immediate reports 3.Modelling respect 2.Keeping employees informed and making them a part of the decision making process whenever possible .Strong Leadership/Supervision ± Cont.Building partnerships through involvement and participation 4. 1.

skills.Take time to meet with new employees. weekly and ongoing 5. compensation.Responsive Management The quality of supervision an employee receives is critical to employee retention! 1.Clarify job expectations. expectations and career goals .Exhibit fairness in employee treatment. learn about their talents. both defined and actual 4. benefits and advancement 3. daily.Be visible 2.Understanding employee¶s job duties. abilities.

nonthreatening and factual with defined expected results .Responsive Management ± Cont.Provide ongoing support and direction 3.Provide feedback that is constructive. 1.Meet with each employee periodically 2.Provide regular and timely feedback from both manager and employee 4.

conflict resolution assistance . standard operating procedures 5. personnel issues.Adequate environmental design.HR support. equipment.Information technology systems and support 6.Organizational climate and culture of fairness 2. physical surroundings and workplace safety 4. supplies.) 3. working conditions. guidelines. etc.Adequate resources to perform job duties (training. staffing levels.1.Clinical systems.

fact-based.Effective communication mobilizes and energizes 2.Choose verbal or written communication as appropriate 3. accurate.1.Written communications need to be professional. and non judgmental .

Use ³I´ rather than ³you´ messages . with written follow-up as necessary 2. observation and dialogue 3.Verbal communication involves listening.Expect to be misunderstood 4.1.Choose verbal communication whenever possible.

and cared about.ACTIVE LISTENING: Helps to improve relationships. makes people feel understood. .

Restate what you hear the person say 7.State your views only after you have ³actively´ listened .Suspend doing other things or tasks 2.Ask clarification questions when necessary 8.Do not formulate your answers while person is talking 6.Do not interrupt 5.1.Be sincerely interested in what person is talking about 4.Make eye contact 3.

. achievement. recognition and appreciation.There is a basic human need for belonging.

awards.A thank you goes a long way! 3. trophies. well-timed sincere words of praise 2. salary increase.Company outings. celebrations 5.Time off.1. employee of the month. etc.Professional Development opportunities such as training programs. gift cards 4. letters.Well-chosen. bonus . cards.Employee recognition programs.Notes. workshops Promotion/advancement 7. 6.

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