P. 1
unified Imap mx-one

unified Imap mx-one

|Views: 144|Likes:
Published by Stefano Marzinotto

More info:

Published by: Stefano Marzinotto on Mar 01, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

03/01/2011

pdf

text

original

Sections

  • Introduction
  • What Is Unified Messaging for IMAP?
  • Unified Messaging for IMAP Features
  • How Unified Messaging Works
  • Email Access and Unified Messaging for IMAP
  • Text-to-Speech Rendering
  • Binary-to-Fax Email Attachment Rendering Support
  • Critical Application Issues for Messaging Voice Mail Administrators
  • Activity When the Unified Message Store Is Unavailable
  • Time Synchronization Between Servers
  • Installation Requirements for Unified Messaging for IMAP
  • Server Installation Requirements
  • Email Server Requirements
  • Workstation Installation Requirements
  • Documentation Requirements
  • Installing Email Access
  • Enabling Email Access Globally
  • Enabling Lines for Unified Messaging
  • Enabling the Email Server Interface
  • Creating Messaging Server Profiles to Communicate with the Email Server
  • Enabling the Email Server Interface for Subscribers
  • Configuring a Workstation for Use with Unified Messaging for IMAP
  • Installing the Unified Messaging Client on a LAN File Server
  • Installing the Unified Messaging Client Software on a Workstation
  • Configuring Unified Messaging Client Settings
  • Appendix A: Subscriber QuickStart
  • Getting Help for Unified Messaging for IMAP
  • Telephone User Interface Features
  • Appendix B: Disabling Email Access During System Maintenance
  • Using AT_EMA
  • Appendix C: Troubleshooting Email Access After Setup
  • Appendix D: Client Installation Command Line and Switch Information
  • Index
  • Edition Information

ONLINE BOOK: Unified Messaging for IMAP 1

Unified Messaging for IMAP
Introduction ................................................................................................... 3 What Is Unified Messaging for IMAP? ........................................................... 5
Unified Messaging for IMAP Features ................................................................................................ 6

How Unified Messaging Works ....................................................................... 7
Email Access and Unified Messaging for IMAP ................................................................................... 8 Binary-to-Fax Email Attachment Rendering Support ........................................................................ 16

Critical Application Issues for Messaging Voice Mail Administrators ......... 18
Activity When the Unified Message Store Is Unavailable .................................................................. 19 Time Synchronization Between Servers ........................................................................................... 20

Installation Requirements for Unified Messaging for IMAP ........................ 21
Server Installation Requirements ..................................................................................................... 22 Workstation Installation Requirements ............................................................................................ 25 Documentation Requirements ........................................................................................................ 26

Installing Email Access ................................................................................. 27
Enabling Email Access Globally ....................................................................................................... 28 Enabling Lines for Unified Messaging .............................................................................................. 29

EN/LZT 108 5828/16 R2A, 4.10: September 2005

ONLINE BOOK: Unified Messaging for IMAP 2

Enabling the Email Server Interface ............................................................. 31
Creating Messaging Server Profiles to Communicate with the Email Server ..................................... 32 Enabling the Email Server Interface for Subscribers ......................................................................... 35

Configuring a Workstation for Use with Unified Messaging for IMAP ....................................................................................................... 37
Installing the Unified Messaging Client on a LAN File Server ........................................................... 39 Installing the Unified Messaging Client Software on a Workstation .................................................. 44 Configuring Unified Messaging Client Settings ............................................................................... 52

Appendix A: Subscriber QuickStart .............................................................. 54
Getting Help for Unified Messaging for IMAP .................................................................................. 54 Telephone User Interface Features ................................................................................................... 60

Appendix B: Disabling Email Access During System Maintenance .............. 68
Using AT_EMA ................................................................................................................................ 71

Appendix C: Troubleshooting Email Access After Setup .............................. 74 Appendix D: Client Installation Command Line and Switch Information ...................................................................................... 75 Index ............................................................................................................. 80 Edition Information ...................................................................................... 83

EN/LZT 108 5828/16 R2A, 4.10: September 2005

ONLINE BOOK: Unified Messaging for IMAP 3

Introduction
This online book describes how to implement Ericsson MX-ONE™ Messaging Voice Mail Unified Messaging for Internet Message Access Protocol (IMAP) in an organization. The book’s instructions assume that Messaging Voice Mail has been installed and is running successfully. They cover the following: • An overview of Unified Messaging for IMAP • Installation requirements for your Messaging Voice Mail server and client workstations • Instructions for installing and configuring Email Access for an email server • Instructions for installing Unified Messaging client software on a workstation

EN/LZT 108 5828/16 R2A, 4.10: September 2005

ONLINE BOOK: Unified Messaging for IMAP 4

To successfully implement Unified Messaging for IMAP in an organization, the assistance of the following individuals, who will constitute the implementation team, is required: • Messaging Voice Mail server administrator • Email server administrator • MIS/IT support staff in the organization IMPORTANT Verify that each member of the implementation team is given a copy of this online book several days or weeks before the implementation of Unified Messaging for IMAP.

EN/LZT 108 5828/16 R2A, 4.10: September 2005

and email messages using the email client of any IMAP-compliant email server. subscribers can manage voice. where it is accessible as a voice or fax message attachment. The concept of managing voice.10: September 2005 . and email messages within a single application program is known as unified messaging. Unified Messaging for IMAP stores all voice and fax messages on the email server along with email messages. Unified Messaging accomplishes this by enhancing the email client so that it can support voice and fax messages in addition to email messages. fax. fax. 4. EN/LZT 108 5828/16 R2A. Unified Messaging for IMAP is sometimes referred to as server-based unified messaging. As each voice and fax message is received. it is automatically moved from the Messaging Voice Mail server to the email server.ONLINE BOOK: Unified Messaging for IMAP 5 What Is Unified Messaging for IMAP? With Unified Messaging for IMAP. Because the messages are stored on the email server.

using the Desktop PhoneManager utility in the Windows Control Panel on the subscriber’s computer. Unified Messaging offers a number of additional features: • Lets subscribers manage voice and fax messages. • Allows subscribers to view fax messages and to forward them as email message attachments. • Enables subscribers to listen to voice messages over a computer multimedia sound system. 4. • Allows each subscriber to record his name and greetings over a computer multimedia sound system or telephone. thus allowing them to use Messaging Voice Mail functions without a telephone. EN/LZT 108 5828/16 R2A.10: September 2005 . using the email client of any IMAP-compliant email server.ONLINE BOOK: Unified Messaging for IMAP 6 Unified Messaging for IMAP Features In addition to supporting standard Messaging Voice Mail features over the telephone.

The Messaging Voice Mail server and the email server can be in different domains as long as there is TCP/IP access to the email server. If email messages are present in the subscriber’s mailbox. When a subscriber has immediate message notification enabled. Email Access.10: September 2005 . communicates with the email server.ONLINE BOOK: Unified Messaging for IMAP 7 How Unified Messaging Works With Unified Messaging for IMAP. EN/LZT 108 5828/16 R2A. They can use either the telephone user interface (TUI) or the graphic user interface (GUI) by using the email client of any IMAP-compliant email server. which tracks all the messages in the system. Email Access polls the email server each time the subscriber logs on to his mailbox and periodically thereafter. Messaging Voice Mail must be connected to the local area network (LAN) that supports the site’s email system. subscribers have two options for accessing their messages from the email server’s message store. The heart of any email system is the email server. 4. The relationship of the Messaging Voice Mail server to the site’s email system and LAN is illustrated on the next page. Email Access generates an appropriate message to notify the subscriber. the email software updates its post office database. protocols that allow other programs to communicate with the email system. The LAN allows Messaging Voice Mail and the email system to communicate using IMAP and Simple Mail Transfer Protocol (SMTP). As messages are added and deleted. running on the Messaging Voice Mail server.

Unified Messaging functions discussed in this book depend on the proper installation of Email Access on the Messaging Voice Mail server and email servers. 4. EN/LZT 108 5828/16 R2A. All of the requirements for Email Access apply equally to Unified Messaging for IMAP.ONLINE BOOK: Unified Messaging for IMAP 8 Telephones PBX Telephony Server Email Server Local Area Network Email Access and Unified Messaging for IMAP Email Access is an advanced feature of Messaging Voice Mail.10: September 2005 . Email Access must be functioning before you can begin configuring Unified Messaging for IMAP.

4. which then checks their accounts on the email server and enumerates their messages.ONLINE BOOK: Unified Messaging for IMAP 9 NOTE For Email Access to function. TUI Message Access With TUI access. The subscriber must send the fax message to a fax machine for printing to view it. • Email messages are read aloud using text-to-speech capabilities. subscribers can manage their email messages by telephone using Messaging Voice Mail telephone commands. all email messages must be stored on the email server. • Fax messages are announced as such with their delivery dates. EN/LZT 108 5828/16 R2A. and page counts. The email messages must be in plain-text format to be read over the TUI. • Voice messages are played back directly. as well as the sender’s name if the sender was another subscriber. Email Access cannot access email messages that are stored on the subscriber’s workstation. starting with information about the email messages’ subjects and senders. delivery times. Messaging Voice Mail presents messages so that the subscribers can retrieve their information in the easiest way possible over the telephone. They begin this process by logging into the Messaging Voice Mail server.10: September 2005 .

TUI access offers the following features: • Subscribers are notified when they have received email messages and are told the number received while they are logged on to their mailboxes. If this feature is set. • Subscribers can listen to their plain-text email messages. body. • Subscribers can forward email messages to other server-based unified messaging users. This feature allows Messaging Voice Mail to “read aloud” the content of an email message. 4. Messaging Voice Mail can also report the message’s subject and read or play the sender’s name. • Subscribers can set the Immediate Message Notification feature of Messaging Voice Mail to notify them when new email messages arrive. Messaging Voice Mail calls subscribers at specified telephone numbers to notify them of new messages.10: September 2005 . it only supports voice forwards and replies to email messages. enabling them to distribute information quickly with a few keypresses. subscribers can set Messaging Voice Mail to present messages by type (voice. Depending on what “envelope” information is available. EN/LZT 108 5828/16 R2A. email. • Subscribers are informed of the time when each email message was sent. or fax).ONLINE BOOK: Unified Messaging for IMAP 10 To improve message handling. speaking each message’s subject. if the text-to-speech feature is enabled for them. allowing them to access specific types of messages quickly. and any textbased attachments using synthesized speech. Message access through the TUI does not support inputting text or fax messages.

subscribers can forward email messages by fax and print email messages on any fax machine. • Messaging Voice Mail administrators can grant individual Email Access privileges to subscribers.bat. as can binary file attachments from such popular application programs as Microsoft Word and Microsoft Excel. 4.wav file. In addition. or .10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 11 • Subscribers can reply to an email message by recording a voice reply that will be sent to the original email sender as an attached . text file attachments (with a . such as allowing a subscriber to listen to email messages through the TUI. . EN/LZT 108 5828/16 R2A.cmd. • When RightFax is installed at the site.txt extension) can be printed (rendered) on a fax machine as well.

4.ONLINE BOOK: Unified Messaging for IMAP 12 GUI Message Access During the installation of the Unified Messaging software. if those features are allowed for them. At the subscriber’s discretion.10: September 2005 . • Allows subscribers to set call blocking. EN/LZT 108 5828/16 R2A. the email client is enhanced to support voice and fax messages as follows: • Identifies Messaging Voice Mail messages as such in the subject line. any message can be forwarded or answered using the email client. • Installs a fax viewer as part of the RightFax installation. • Allows subscribers to record their name and greetings over a computer sound device or a telephone. call screening. • Allows subscribers to listen to voice messages over a computer sound device (such as a PC sound card). The Messaging Voice Mail Media Player includes media player controls that support the playback of voice message attachments. The subscriber can select either the computer sound device (if present) or telephone for playback. • Includes an optional media player. allowing them to use Messaging Voice Mail functions without a telephone. and Extension Specific Processing (ESP).

It considers all unread messages in the Inbox folder to be new messages when it plays them back using the TUI. but are not deleted in the email mailbox until the subscriber logs off from Messaging Voice Mail. Messaging Voice Mail is no longer able to access that message.ONLINE BOOK: Unified Messaging for IMAP 13 Message Enumeration Both the user’s Inbox and Saved folder can be enumerated and the content of the email messages read aloud.10: September 2005 . The deleted messages remain in the Deleted Items folder until the subscriber empties it. if a subscriber moves a message of any type to a folder other than the Saved or Inbox folder. Delete Messages are marked for deletion in Messaging Voice Mail. 4. Forward All messages can be forwarded. All messages in the Saved folder are considered to be saved when they are accessed using the TUI. When using the GUI. EN/LZT 108 5828/16 R2A. Email Access logs off from the subscriber’s email mailbox and the email server moves the marked message to the Deleted Items folder. Messaging Voice Mail enumerates and reads aloud any message found in the user’s Inbox or Saved folders.

or . Message Notification Subscribers are notified of normal. and body of all email messages in the Inbox and Saved folders can be read aloud using the text-to-speech feature. Messaging Voice Mail considers the message saved and moves it to the Saved folder. the TUI groups it with previously read new messages. provided that normal. 4. or email) and then saves that message.ONLINE BOOK: Unified Messaging for IMAP 14 Save If the subscriber uses the TUI to read any message (voice. Email messages in other folders cannot be found by Email Access.txt extension) to email messages can also be read aloud. EN/LZT 108 5828/16 R2A. Email Access informs the subscriber that the message is saved.bat. If a folder called Saved does not exist. Messages are considered saved if they are in the Saved folder. Subject line. Email Access will create it when the first message is saved.and urgent-priority message notification is configured for the subscriber. The TUI considers unread messages in the Inbox as new. . fax. If a message has been viewed or played but not saved. Text-to-Speech Rendering The From line.cmd.10: September 2005 . regardless of whether or not they have been read.and urgent-priority email messages. Text file attachments (with a .

4.ONLINE BOOK: Unified Messaging for IMAP 15 Replying to Messages When a subscriber replies by email to a voice or fax message. Forwarding Messages A voice or fax message may be forwarded as an email message. Instead. The subscriber may type text in the message or attach other files. If the subscriber chooses to forward the message with the email client’s standard forwarding function.10: September 2005 . the original message is not included in the reply. EN/LZT 108 5828/16 R2A. a new mail message appears with one or two file attachments (a. the subscriber uses the email client’s regular reply function. This allows the creation of a standard email reply.tif file for a fax).uma file for a voice message or a .

which are not allowed on the Messaging Voice Mail platform.10: September 2005 . 4. EN/LZT 108 5828/16 R2A.0. SSA requires the installation of Microsoft Office products.5. such as a Microsoft Word document. Subscribers can print out binary file attachments in the file formats used by the following programs: • Microsoft Word 2000 or Word 2002 • Microsoft Excel 2000 or Excel 2002 • Microsoft PowerPoint 2000 or PowerPoint 2002 • Visio 2000 • Lotus WordPro. This support allows a subscriber using the TUI to forward an email message with a binary file attachment. to any fax machine and get printouts of the email message and binary attachments. release 9 IMPORTANT The SSA feature is not supported on the same platform as Messaging Voice Mail. such as Word and Excel. and 8. 8.ONLINE BOOK: Unified Messaging for IMAP 16 Binary-to-Fax Email Attachment Rendering Support Messaging Voice Mail supports the Server-Side Application (SSA) conversion engine used by RightFax versions 9.0.

subscribers must use fax delivery mailboxes set up for callback delivery to retrieve email attachments. For more information about fax delivery mailboxes.ONLINE BOOK: Unified Messaging for IMAP 17 The SSA conversion engine can also use the previously mentioned application programs to render binary file attachments from other application programs on any fax machine. see the Fax Messaging Online Book.0 or later is installed on the fax server platform. EN/LZT 108 5828/16 R2A.10: September 2005 . For a complete list of file attachment formats that can be rendered using the SSA conversion engine and information about configuring the feature on the fax server. 4. IMPORTANT If RightFax version 8. refer to the RightFax documentation.

ONLINE BOOK: Unified Messaging for IMAP 18 Critical Application Issues for Messaging Voice Mail Administrators Messaging Voice Mail administrators should be aware of the following critical application issues concerning Unified Messaging for IMAP: • Activity when the unified message store is unavailable • Time synchronization between servers EN/LZT 108 5828/16 R2A.10: September 2005 . 4.

During this period of interrupted communication between the servers. the Messaging Voice Mail server will move new messages still residing on it to the email server and all messages will be available through the TUI or email client. Voice messages residing on the Messaging Voice Mail server will be unavailable through the email client. incoming voice or fax messages are saved to individual Messaging Voice Mail subscriber mailboxes. Any Messaging Voice Mail messages already moved to the email server’s unified message store will be unavailable from the TUI until communication between the servers is restored. subscribers can use the TUI to log on to Messaging Voice Mail and check for messages that have been received during the period of broken communication. If the email server is functioning during this period of broken communication. for some reason. 4. subscribers may access their voice and fax messages stored on the email server using an email client. the email server is unavailable to the Messaging Voice Mail system.10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 19 Activity When the Unified Message Store Is Unavailable If. Once the two servers restore communication. EN/LZT 108 5828/16 R2A.

Windows Time is a Windows background service that can be configured to check the time on the email server. If you are using Windows 2000 or Windows 2003 Server. or on any other Windows Server on the network. You can match these time settings by using a time synchronization program that automatically updates the time on both servers or by manually updating them. If this occurs. Time differences between the Messaging Voice Mail server and the email server can cause a disparity between the messages displayed in the email client and the messages available in the TUI. then either the message may not appear in the email client program right away or it may not be counted as a message in the mailbox when a subscriber accesses the mailbox through the TUI until the future delivery time has arrived. refer to the appropriate Microsoft Windows 2000 or Windows 2003 Server documentation. EN/LZT 108 5828/16 R2A.10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 20 Time Synchronization Between Servers It is critical that the time settings on the Messaging Voice Mail server match the time and time zone settings on the email server. If the times on the two servers drift apart from each other. For additional information about using Windows Time. we recommend that you use the Windows Time service to synchronize the time between the Messaging Voice Mail server and the email server. 4. and reset the time on the Messaging Voice Mail server to match it. then a new message that is sent from the Messaging Voice Mail server to the email server may appear to be a future delivery message.

ONLINE BOOK: Unified Messaging for IMAP 21 Installation Requirements for Unified Messaging for IMAP This section lists the installation requirements for successfully installing Email Access and Unified Messaging for IMAP.” later in this book.10: September 2005 . These files can be installed from either a network location or directly from the Ericsson MX-ONE Messaging Voice Mail DVD. See the section. “Configuring a Workstation for Use with Unified Messaging for IMAP. Be sure to review and meet these requirements before continuing with the other procedures discussed in this document. 4. EN/LZT 108 5828/16 R2A. Installation requires that a number of files be installed on each subscriber’s workstation.

versions.5 is certified.10: September 2005 . and service packs are installed.5 NOTE For this version of Unified Messaging for IMAP. such as Novell GroupWise 6. EN/LZT 108 5828/16 R2A. Email Server Requirements • Server that uses the IMAP4 and Extended Simple Mail Transport Protocol (ESMTP) standards. 4.ONLINE BOOK: Unified Messaging for IMAP 22 Server Installation Requirements Be sure to review the following installation requirements to ensure that the correct files. only Novell GroupWise 6.

text-to-speech channels must be purchased. EN/LZT 108 5828/16 R2A.10 of Ericsson MX-ONE Messaging Voice Mail • Feature file update with Email Access and text-to-speech conversion channels enabled • Connection to the LAN • Installation of the TCP/IP protocol to communicate with the email server • To read the content of email messages and text-based attachments aloud using synthesized speech.10: September 2005 . To determine the number of text-to-speech resources for which the Messaging Voice Mail server is currently licensed. refer to the Features tab in Messaging Voice Mail Configuration.ONLINE BOOK: Unified Messaging for IMAP 23 Messaging Voice Mail Server Requirements • Version 4. contact Ericsson. Only one subscriber can use a text-to-speech channel at one time. 4. To determine if additional text-to-speech channels need to be purchased based on the requirements of the site. NOTE A subscriber’s mailbox must be enabled for the text-to-speech feature so that the subscriber can listen to email messages through the TUI.

the Captaris RightFax fax server must be installed at the site. such as Microsoft Word documents. but not on the Messaging Voice Mail server.0 or later must be installed at the site. you may need additional memory in the platform. 4.ONLINE BOOK: Unified Messaging for IMAP 24 Optional Messaging Voice Mail Server Requirements • To print email messages on a fax machine (email text-to-fax service). • To print binary file attachments. Refer to the RightFax documentation describing the SSA conversion engine. Contact Ericsson for help with determining memory requirements. Refer to the RightFax documentation for requirements or contact Captaris. • Depending on the Email Access features you want to use. RightFax Version 8.10: September 2005 . EN/LZT 108 5828/16 R2A.

such as Microsoft Outlook Express or Novell GroupWise client EN/LZT 108 5828/16 R2A.00 • Email client of any IMAP-compliant email server.10: September 2005 . 4. client workstations can process messages using an email client. Workstation Client with Email Access • Unified Messaging for IMAP Client software version 4.ONLINE BOOK: Unified Messaging for IMAP 25 Workstation Installation Requirements Depending on their system configuration.

4.ONLINE BOOK: Unified Messaging for IMAP 26 Documentation Requirements • This document • Installing Ericsson MX-ONE Messaging Voice Mail • Administering Ericsson MX-ONE Messaging Voice Mail (optional) • Ericsson MX-ONE Messaging Voice Mail Quick Reference Card (optional) • RightFax Administrator’s Guide (optional) • Desktop PhoneManager online help EN/LZT 108 5828/16 R2A.10: September 2005 .

Enabling Lines for Unified Messaging EN/LZT 108 5828/16 R2A.10: September 2005 . 4. This section covers the following tasks in sequence: 1.ONLINE BOOK: Unified Messaging for IMAP 27 Installing Email Access This section discusses the tasks that must be accomplished to install Email Access on the Messaging Voice Mail server. It assumes that both the LAN and Messaging Voice Mail are functioning properly. Enabling Email Access Globally for Unified Messaging 2.

ONLINE BOOK: Unified Messaging for IMAP 28

Enabling Email Access Globally
For Email Access to function, the Messaging Voice Mail server must maintain a continuous connection to the IMAP server. To ensure that this connectivity is preserved, you must enable Email Access globally.

➢ To enable Email Access globally:
1. With the Messaging Voice Mail service running, start Messaging Voice Mail Administration. 2. From the Configuration menu, select System. 3. Click the Messaging tab. 4. Check the Email Access Active box. Email Access will not work if this box is cleared. 5. Click OK to close the System Configuration dialog box. 6. Exit Messaging Voice Mail Administration.

EN/LZT 108 5828/16 R2A, 4.10: September 2005

ONLINE BOOK: Unified Messaging for IMAP 29

Enabling Lines for Unified Messaging
The Messaging Voice Mail technician must enable lines on the Lines tab so Messaging Voice Mail client applications such as Unified Messaging can make callouts. This type of callout allows subscribers to use telephones to hear and record messages, and record personal greetings and names. In addition, the technician must verify that the values are appropriate for the Incoming Line Reserve and Maximum Callouts settings on the Switch Section Options dialog box from the Switch Sections tab.

➢ To enable lines for client applications:
1. Start Messaging Voice Mail Configuration. 2. Click the Lines tab. 3. At the Lines tab, click under Callouts for each line allowed for Unified Messaging callouts, then click Apply. If necessary, refer to the online help for information about the Lines tab. 4. Click the Switch Sections tab. 5. Select the switch section from the list and click Edit. 6. From the Switch Section Options dialog box, select All Parameters from the View list.

EN/LZT 108 5828/16 R2A, 4.10: September 2005

ONLINE BOOK: Unified Messaging for IMAP 30

7. Verify that the values in the Incoming Line Reserve and Maximum Callouts settings are appropriate. Change the values as necessary. Keep in mind that the total number in both settings cannot exceed the number of lines in your system. If necessary, refer to the online help for information about the Switch Section Options dialog box. 8. Click OK to close the Switch Section Options dialog box. 9. Click OK to close Messaging Voice Mail Configuration.

EN/LZT 108 5828/16 R2A, 4.10: September 2005

ONLINE BOOK: Unified Messaging for IMAP 31

Enabling the Email Server Interface
The following steps must be performed to interface the email server with the Messaging Voice Mail server. The steps you perform are consistent, in general, but their specific details depend on the number of email servers in the organization, how they are configured, and the requirements of the email administrator. These steps are: • Creating messaging server profiles on the Messaging Voice Mail server • Configuring the email server interface for subscribers

EN/LZT 108 5828/16 R2A, 4.10: September 2005

7. 5.” click Shutdown and wait for the Current Status indicator to change to “Stopped. ➢ To create a messaging server profile for the email server: 1. From the Start menu. point to Settings. EN/LZT 108 5828/16 R2A. On the System tab. 4. 6.” 4. Type a unique name. The Server Profile dialog box appears. 30 characters or less.10: September 2005 . Click the Email tab. then click Control Panel. Click Add. 2. check the Current Status indicator. for the messaging server profile in the Display Name box.ONLINE BOOK: Unified Messaging for IMAP 32 Creating Messaging Server Profiles to Communicate with the Email Server You must create a messaging server profile for each email server that will communicate with the Messaging Voice Mail server. The Configuration dialog box appears. If it reads “Running. 3. Select IMAP in the Server Type box. Double-click Messaging Voice Mail Config.

Under Maintenance. Want to stop Email Access during email server maintenance Do not want to stop Email Access during email server maintenance Then. Configure the messaging server profile to stop Email Access during email server maintenance. 11. 4. If you. Continue to step 12.. 9. In the Route/Path box.. NOTE This path should be the DNS domain name or IP Address. select the Enabled check box. Type the IMAP account name of an existing mailbox in the Logon ID box. NOTE This existing mailbox should not belong to any existing subscriber.10: September 2005 . then type the password again in the Confirm Pwd box.. Skip to step 15. 10. Type the mailbox password in the Password box.. It can be a utility account. EN/LZT 108 5828/16 R2A.ONLINE BOOK: Unified Messaging for IMAP 33 8. 12. type the TCP/IP hostname of the email server.

18. Click Startup. 21. 17.ONLINE BOOK: Unified Messaging for IMAP 34 13. Select the Enabled check box to enable the messaging server profile.10: September 2005 . EN/LZT 108 5828/16 R2A. Click the Apply button. 16. 14. Select a time to disable the messaging server profile so that maintenance of the email server can begin in the Start box. Select a time to re-enable the messaging server profile when maintenance of the email server is complete in the Stop box. 20. Select the Supports External Mail Store check box. then the System tab. 4. Click OK to close the Server Profile dialog box. 19. then click OK to close Messaging Voice Mail Configuration. Repeat steps 5 through 17 for each email server as necessary. 15. Wait for the word “Running” to appear in the Current Status box.

In the Subscriber Mailbox dialog box. ➢ To configure Messaging Voice Mail subscriber mailboxes for use with Unified Messaging: 1. Under Message Storage Location. check with the administrator of the telephony server. 7. If you are not certain that your account has such permissions. Start Messaging Voice Mail Administration. 4. click the Email tab. Log on to the telephony server using an administrator account that has permission to edit subscriber mailboxes and update their email configuration. EN/LZT 108 5828/16 R2A. 3. 6. then edit the subscriber mailbox.10: September 2005 . 5. select External. 4. Select the messaging server profile created in the previous procedure in the Server Profile list. 2. If needed.ONLINE BOOK: Unified Messaging for IMAP 35 Enabling the Email Server Interface for Subscribers The following steps must be performed on each Messaging Voice Mail subscriber mailbox that will use Unified Messaging. Locate. NOTE The Enable profile box is automatically selected for this profile. start Messaging Voice Mail.

Type the subscriber’s password in the Password box. select the E-mail box to enable TUI access for email messages. The email server administrator should be able to provide this information. Click OK to close the Subscriber Mailbox dialog box. Repeat steps 4 through 13 for each subscriber you want to give Email Access features. then type the password again in the Confirm Pwd box. 4. 12. Type the subscriber’s IMAP username or email logon ID in the Logon ID box. If this is the case. 11. you can leave the Password and Confirm Pwd boxes blank. 14. 9. Under Message Access by Telephone. 13. This name must be unique to each subscriber.10: September 2005 . NOTE Typically. Type the subscriber’s name in the Display Name box. EN/LZT 108 5828/16 R2A. This option allows a subscriber to listen to email messages through the TUI.ONLINE BOOK: Unified Messaging for IMAP 36 8. Type the subscriber’s email address in the Email Address box. a subscriber changes his or her own password using the Desktop PhoneManager or Web PhoneManager utility. 10.

and direct. The pull method distributes a link to one or more workstations so that the subscriber can initiate an installation of client software from a network source. subscribers can configure their connection to the Messaging Voice Mail server through the Desktop PhoneManager dialog box. pull. While the workstations must be logged on to the server. EN/LZT 108 5828/16 R2A.ONLINE BOOK: Unified Messaging for IMAP 37 Configuring a Workstation for Use with Unified Messaging for IMAP Installing the Unified Messaging client creates a Desktop PhoneManager utility in the Windows Control Panel and places an online help file in the Messaging Voice Mail Desktop program group. Within the Desktop PhoneManager utility in Control Panel. For specific information on using Desktop PhoneManager.10: September 2005 . no subscriber presence or action is required. Because installing the client on each subscriber‘s desktop is a large task. The administrator need only setup a default subscriber profile before distributing the link. The push method installs the client software on one or more workstations at the initiation of an administrator. 4. there are three methods available: push. see the Messaging Voice Mail Unified Messaging client online help. and retrieve voice and fax messages in your email client. This connection must be configured before subscribers can access the Messaging Voice Mail server to generate voice messages.

This method is useful for the addition of single subscribers or for remote subscribers who do not have LAN or internet connections. The third method. is accomplished by installing the client software from the Ericsson MX-ONE Messaging Voice Mail DVD at the subscriber workstation. see page 75. direct.10: September 2005 . 4.ONLINE BOOK: Unified Messaging for IMAP 38 Both the push and pull methods can be managed through command line prompts or through third-party software. EN/LZT 108 5828/16 R2A. For more information on the command line prompts and the corresponding switches.

IMPORTANT Do not perform an Administration Setup to the Messaging Voice Mail server. or subscribers can pull from this shared location and run Setup to install the Unified Messaging client to their local hard disk drives. the client software must first be installed to a LAN file server prior to setting up each workstation.10: September 2005 . Using the Messaging Voice Mail server as a LAN file server can increase its vulnerability to viruses and negatively affect overall system performance. This client and profile can then be pushed to client workstations. EN/LZT 108 5828/16 R2A. Performing an Administration Setup copies the necessary software components of the Unified Messaging client to a shared directory on the LAN file server and creates a default subscriber profile.ONLINE BOOK: Unified Messaging for IMAP 39 Installing the Unified Messaging Client on a LAN File Server IMPORTANT If you plan to install the Unified Messaging client using the push or pull methods. 4. Installing the Unified Messaging client software on a LAN file server requires an Administration Setup.

exe -a Replace drive with the drive letter appropriate for your installation.10: September 2005 . If you are installing the U. 5. At the Welcome dialog box. depending on whether you want to install the U. skip to step 5. Insert the Ericsson MX-ONE Messaging Voice Mail DVD into the DVD drive of the file server from which you want the client installed. From the Start menu. click OK. In the Open box. 4. The Administrator Install dialog box appears. continue with the following step. Otherwise. EN/LZT 108 5828/16 R2A.exe -a • drive:\Desktop Suite for IMAP\SBUM_Client\World\Setup. 2. 3. click Next. click Run. From the list box within the Choose Setup Language dialog box.S. 4. select the language you want to use during the setup process. edition of the software. NOTE The language selection in this step affects only the setup program itself. Properties set in this dialog box will be used as defaults for client installations.ONLINE BOOK: Unified Messaging for IMAP 40 ➢ To install Unified Messaging client software on a LAN file server: 1. type one of the following command lines. edition or the international edition of the software: • drive:\Desktop Suite for IMAP\SBUM_Client\USA\Setup. Once you have typed the desired command line. The setup program copies support files for all available languages to the file server. then click OK to continue.S.

Complete the Server Name field. 7.10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 41 6. Select either the TCP/IP or Named Pipes protocol. EN/LZT 108 5828/16 R2A. 4.

Select Install OKI drivers during silent installs if those drivers need to be installed on client workstations. choose None. 14. Unread. 4. 12.ONLINE BOOK: Unified Messaging for IMAP 42 8. select Overwrite Existing Personal Settings.00. 13. the client settings will be overwritten when connection to the telephony server is established. However. 10. NOTE The client encoding settings can be set differently than those of the server. Connecting to the server will also set the Record Message File Encoding and Record Non Message File Encoding fields to the telephony server settings. because you will need it later in this procedure. If any existing client defaults should be changed to the new defaults. From the Auto Play Messages in Email Client drop down list. Enter or confirm the path on the client workstation to which the client software will be installed. These drivers are likely to be needed only to support a mixed Messaging Voice Mail system in which some telephony servers are still running a version of the Messaging Voice Mail software prior to 6. EN/LZT 108 5828/16 R2A. Select the default device with which messages are recorded.10: September 2005 . 11. 9. or All. Select the default device for message playback. Click Test Connection to ensure your previous selections are accurate. Make note of this path.

ONLINE BOOK: Unified Messaging for IMAP 43 15. 4. Setup files and a client setup profile are copied to the file server. either accept the path it displays or click Browse to provide a path. 18. If you click Browse. use the Choose Folder dialog box to navigate to or specify the path you used in step 12 and click OK. Click Next to continue the installation with the settings you have specified. click OK to close the dialog box. 17. Click Next to continue. EN/LZT 108 5828/16 R2A. Workstations can now run the Setup program from this network directory.10: September 2005 . After completing Administration Setup. 16. If the Administrative Setup Destination dialog box appears.

4.10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 44 Installing the Unified Messaging Client Software on a Workstation Before the Unified Messaging client can be configured. confirm that the following items are available for each subscriber workstation: • A subscriber mailbox on the Messaging Voice Mail system • Access to an external message store account on the email server • Email client installed on the workstation • Messaging Voice Mail and external message store servers attached to the same LAN • Telephone access to and from the Messaging Voice Mail system to support audio playback EN/LZT 108 5828/16 R2A.

EN/LZT 108 5828/16 R2A. can be installed correctly.ONLINE BOOK: Unified Messaging for IMAP 45 The Unified Messaging client software can be installed either from the DVD or from a network drive. 3. 4. The setup program for the OKI ADPCM driver is located in the \Desktop Suite for IMAP\Acmdrv directory on the Ericsson MX-ONE Messaging Voice Mail DVD. From the Start menu. click Run. Click Browse. 2. log on to the computer with an account that has local administrator rights to the workstation so that all necessary program components. IMPORTANT If you are installing the client software on a Citrix® MetaFrame® server and the Messaging Voice Mail server uses OKI ADPCM audio format for voice messages. ➢ To install the client software on a workstation from DVD: 1.10: September 2005 . you must install the Messaging Voice Mail OKI ADPCM driver on the MetaFrame server. Insert the Ericsson MX-ONE Messaging Voice Mail DVD into the workstation’s DVD drive. especially the audio compressor/decompressor. NOTE If you want to install the client software onto a computer running a Windows Server operating system.

After you have verified that no other programs are running.ONLINE BOOK: Unified Messaging for IMAP 46 4. edition Then. 7.. If you want to install. Locate the Desktop Suite for IMAP\SBUM_Client\World folder. 6. 4. select the language you want to use during the setup process and click OK to continue. NOTE The language selection in this step affects only the setup program itself. EN/LZT 108 5828/16 R2A. Locate the Desktop Suite for IMAP\SBUM_Client\USA folder. click Next on the Welcome dialog box. The U..S. The setup program copies support files for all available languages to the workstation..10: September 2005 . Double-click Setup to begin the setup process. If the Choose Setup Language dialog box appears. Locate the appropriate setup folder on the DVD. The international edition 5..

and they will not be able to do that if Desktop PhoneManager is configured at the Citrix server. EN/LZT 108 5828/16 R2A. or click Browse to locate another destination directory. type the path of another destination directory. Subscribers at the MetaFrame client workstations must be able to configure Desktop PhoneManager for their own mailboxes. 4.ONLINE BOOK: Unified Messaging for IMAP 47 8.10: September 2005 . do not complete the following step. Under Destination Directory. Setup begins copying the files to the workstation and updates the information in the Windows registry. IMPORTANT If you are installing the client software on a Citrix MetaFrame server for deployment to MetaFrame client workstations. accept the default destination directory.

EN/LZT 108 5828/16 R2A. Click OK at the “Setup is complete” message.10: September 2005 .” Click No NOTE If you install the international edition. then click OK. For more information. If you… Click Yes Then… Configure the settings in the Desktop PhoneManager dialog box that appears. see “Configuring Unified Messaging Client Settings. 4. this message will not appear. At the Do you wish to configure the workstation? message. start with step 6 in “Configuring Unified Messaging Client Settings. click Yes to access the Desktop PhoneManager utility or click No if you want to configure Desktop PhoneManager later.” Click OK at the “Setup is complete” message. This creates a program group and adds the Desktop PhoneManager icon in the Control Panel. You will not be able to use Unified Messaging or Desktop PhoneManager until you configure these settings. For additional information. This creates a program group and adds the Desktop PhoneManager icon in the Control Panel.ONLINE BOOK: Unified Messaging for IMAP 48 9.

10: September 2005 . 4. EN/LZT 108 5828/16 R2A. click Next on the Welcome dialog box. After you have verified that no other programs are running. NOTE A shortcut (. 2. 3.ONLINE BOOK: Unified Messaging for IMAP 49 ➢ To install the client software on a workstation from a network file server: 1. Locate the appropriate setup folder on the network file server. 4. Double-click Setup to begin the setup process. select the language you want to use during the setup process and click OK to continue. NOTE The language selection in this step affects only the setup program itself.lnk file) to the setup file may appear on the subscriber desktop or be included in email or web communication. The location of this file was established during implementation and then communicated to the subscriber base. If the Choose Setup Language dialog box appears. The setup program copies support files for all available languages to the workstation.

and they will not be able to do that if Desktop PhoneManager is configured at the Citrix server. type the path of another destination directory. Setup begins copying the files to the workstation and updates the information in the Windows registry.10: September 2005 . or click Browse to locate another destination directory. IMPORTANT If you are installing the client software on a Citrix MetaFrame server for deployment to MetaFrame client workstations. EN/LZT 108 5828/16 R2A. Subscribers at the MetaFrame client workstations must be able to configure Desktop PhoneManager for their own mailboxes. accept the default destination directory. do not complete the following step. 4. Under Destination Directory.ONLINE BOOK: Unified Messaging for IMAP 50 5.

Click OK at the “Setup is complete” message. 4. For additional information. see “Configuring Unified Messaging Client Settings. start with step 6 in “Configuring Unified Messaging Client Settings.ONLINE BOOK: Unified Messaging for IMAP 51 6.” Click No NOTE If you install the international edition. This creates a program group and adds the Desktop PhoneManager icon in the Control Panel.” Click OK at the “Setup is complete” message. You will not be able to use Unified Messaging or Desktop PhoneManager until you configure these settings. this message will not appear. click Yes to access the Desktop PhoneManager utility or click No if you want to configure Desktop PhoneManager later. then click OK. For more information.10: September 2005 . If you… Click Yes Then… Configure the settings in the Desktop PhoneManager utility that opens. EN/LZT 108 5828/16 R2A. At the Do you wish to configure the workstation? message. This creates a program group and adds the Desktop PhoneManager icon in the Control Panel.

Subscribers who are familiar with the necessary settings can perform this procedure themselves. EN/LZT 108 5828/16 R2A. Click the Start button. Typing an IP address in the Server Name box can avoid possible DNS or name resolution issues on a LAN. for those subscribers who are not familiar with the settings. NOTE: If you are using TCP/IP as the connection protocol. Double-click Desktop PhoneManager. click Work Offline.ONLINE BOOK: Unified Messaging for IMAP 52 Configuring Unified Messaging Client Settings Prior to a subscriber’s first use of the Unified Messaging client. MIS support staff should perform the procedure. 5.10: September 2005 . 2. Contact your Messaging Voice Mail or LAN administrator for this IP address. 4. if necessary. Do not enter a password. use the IP address of the Messaging Voice Mail server. there are several unique settings that must be configured. type the name or IP address of the Messaging Voice Mail server in the Server Name box. point to Settings. No server is configured yet. Within the Server Settings dialog box. Type the subscriber’s mailbox number in the Mailbox box. then click Control Panel. At the Telephony Login dialog box. 4. ➢ To configure the Unified Messaging client: 1. 3.

Click the Telephone button.. If messages will be played back through. Select the protocol used to connect to the Messaging Voice Mail server. Click the Named Pipes button. If the Messaging Voice Mail server and the workstation are configured to use. EN/LZT 108 5828/16 R2A. type the subscriber’s telephone extension... The telephone A sound card and speakers Then.10: September 2005 . 10...ONLINE BOOK: Unified Messaging for IMAP 53 6. Click OK to close the Server Settings dialog box... Click OK to close the Desktop PhoneManager dialog box. Select how the Unified Messaging client plays back messages. Click the TCP/IP button. Named Pipes protocol TCP/IP protocol Then. 9. 4. 8. Click the Soundcard button.. 7. In the Phone Extension box.

please refer to the online help. From the Start menu. ➢ To read online help: 1. Click Desktop PhoneManager Help File. The information on these pages may be copied and distributed as necessary. then to MX-ONE Messaging Voice Mail Desktop. The displayed topic will print on your default printer.10: September 2005 . ➢ To print any help topic: • Click the Print button at the top of the window. point to Programs. EN/LZT 108 5828/16 R2A.ONLINE BOOK: Unified Messaging for IMAP 54 Appendix A: Subscriber QuickStart The following section provides steps to quickly enable subscribers to get up and running. 2. 4. Getting Help for Unified Messaging for IMAP For information on working with voice and fax messaging within your email client. You might find it useful to print parts of the online help system for easy reference.

4. All the topics within that book are printed. Click the Print button at the bottom of the window.ONLINE BOOK: Unified Messaging for IMAP 55 ➢ To print multiple help topics in a book: 1. You may want to open the book to see how many topics are selected. 2. EN/LZT 108 5828/16 R2A. Select the book on the Contents tab of the Help Topics window. Some books are comprised of a large number of topics.10: September 2005 .

and optionally SMS and VIM. Passwords. please refer to the Web PhoneManager online book. 2. then click Control Panel. Click the Start button. As appropriate. Double-click Desktop PhoneManager. such as change a recording for a personal greeting. These options can be modified in either Desktop PhoneManager or Web PhoneManager. For information on Web PhoneManager. or change the playback device from telephone to speaker or back again. IMPORTANT The Record and Playback tab and the Server Settings dialog box must be configured for Desktop PhoneManager to work correctly. 3.ONLINE BOOK: Unified Messaging for IMAP 56 Configuring Unified Messaging Settings Over time. Notification. your system administrator configured them when the Unified Messaging client was installed on your workstation. point to Settings. configure the tabs: Recordings. ➢ To configure Unified Messaging Settings: 1. Presentation. EN/LZT 108 5828/16 R2A. you may want to modify the settings for your subscriber mailbox. Record and Playback. 4.10: September 2005 . Typically.

call screening. • The VIM tab allows you to configure the voice intercept messaging (VIM) feature.ONLINE BOOK: Unified Messaging for IMAP 57 • The Recordings tab lets you record your name and create personalized greetings. This tab appears only if Messaging Voice Mail has it installed and it has been allowed for your use. which is used to set up the connection with Messaging Voice Mail. For more detailed information on working with Desktop PhoneManager. • The Passwords tab allows you to enter or change your password on the email server that you use for Unified Messaging.10: September 2005 . • The Presentation tab allows you to configure how messages are played and also lets you configure call settings. please see the online help. specify a telephone extension. including call blocking. 4. • The Record and Playback tab allows you to configure the default record and playback devices. • The SMS tab allows you to configure the short message service (SMS) feature. • The Notification tab allows you to enable and configure immediate message notification and the daily message reminder. EN/LZT 108 5828/16 R2A. and Extension Specific Processing (ESP). and display the Server Settings dialog box. This tab appears only if Messaging Voice Mail has it installed and it has been allowed for your use. It also sets the default language to be used in that mailbox.

tif file attachment. EN/LZT 108 5828/16 R2A. Open the attached file. ➢ To play a voice message or view a fax message: 1. • If the message is a voice message.10: September 2005 . the fax viewer opens and displays the fax. 2.ONLINE BOOK: Unified Messaging for IMAP 58 Playing Voice Messages and Viewing Fax Messages A received voice message is indicated by an email message with a single file attachment that has a . Open the received message. you can play the voice message either on your computer’s speakers or over your telephone.uma file extension. 4. If you use the Messaging Voice Mail Media Player. the Messaging Voice Mail Media Player or the default audio player appears and plays the voice message. • If the message is a fax. A received fax message is indicated by a .

10: September 2005 . you must enter that same new password in Desktop PhoneManager or Web PhoneManager. retype your new password.ONLINE BOOK: Unified Messaging for IMAP 59 Entering or Changing Your Email Password You must enter your email password to access your email messages. Click Save. Click the Passwords tab. 5. 2. Click Apply. EN/LZT 108 5828/16 R2A. ➢ To change your email password in Desktop PhoneManager: 1. the Email User Name line displays the name of your account on the email server. 4. then click OK. type your new password. 6. IMPORTANT You must click the appropriate Save button to save your new password. 4. Whenever you change your IMAP email password. In the Confirm Password box. Open Desktop PhoneManager. 3. In the New Password box. Under Change Email Password. IMPORTANT You must enter your password in the boxes under Change Email Password.

EN/LZT 108 5828/16 R2A.ONLINE BOOK: Unified Messaging for IMAP 60 Telephone User Interface Features The Telephone User Interface (TUI) features provided by Unified Messaging covered in this section include: • Replying to an email message by telephone • Forwarding an email message with voice comments • Faxing an email message to someone else • Printing an email message by forwarding it to a fax machine • Selecting email messages for group processing These features are available only through the TUI. 4.10: September 2005 .

To send your reply to someone else. press 3 to listen to messages by type (if configured). press 8 to reply. Press 2 to start recording your message.ONLINE BOOK: Unified Messaging for IMAP 61 Replying to an Email Message by Telephone You can reply to an email message with a voice message by telephone. rather than waiting to access the email system. press 1. otherwise. or press 5 to listen to saved messages. EN/LZT 108 5828/16 R2A. ➢ To reply to an email message by telephone: 1. enter the mailbox number of the person to whom your voice message should be sent. 4. 6. press 9. 2. Press 2 to stop recording. 4. Press 5 to send your reply. Press 1 to listen to messages in your Inbox. Access your subscriber mailbox using a telephone. 3. If prompted. 8. While listening to the desired email message. 7. 5.10: September 2005 .

10: September 2005 . 2. 7. press 2 to forward it. 3. Enter the mailbox number of the person to whom your message should be sent. ➢ To forward an email message with voice comments: 1. press 9. 5.wav file. Press 2 to stop recording. 4. 4. otherwise. Access your subscriber mailbox using a telephone. message recipients receive a single message. with your recording attached as a . When you forward an email message with voice comments. EN/LZT 108 5828/16 R2A. Press 5 to send the message with your introduction.wav files. While listening to the desired email message. To forward the message to someone else. Press 2 to start recording your message.ONLINE BOOK: Unified Messaging for IMAP 62 Forwarding an Email Message with Voice Comments You can forward an email message with voice comments to anyone who has a computer that can play . press 1. or press 5 to listen to saved messages. 6. Press 1 to listen to messages in your Inbox. press 3 to listen to messages by type (if configured). 8.

5. Press 1 to listen to messages in your Inbox. 2. Specify the telephone number and press #.ONLINE BOOK: Unified Messaging for IMAP 63 Faxing an Email Message to Someone Else You can fax an email message to someone else by forwarding it to the appropriate fax delivery mailbox. to use this feature. While accessing the desired email message. b. ➢ To fax an email message to someone else: 1. 4.10: September 2005 . Confirm that the number is correct by pressing 1. Enter the appropriate fax delivery mailbox number for the fax machine you want to use. EN/LZT 108 5828/16 R2A. Identify your fax by entering your extension or telephone number and press #. If you specified a fax delivery mailbox that prompts for a telephone number. follow these steps: a. 7. 4. Access your subscriber mailbox using a telephone. your Messaging Voice Mail server must have access to a RightFax fax server. or press 5 to listen to saved messages. 3. press 2 to forward it. 6. Confirm that the number is correct by pressing 1. However. press 3 to listen to messages by type (if configured).

10: September 2005 . press 9. To forward the message to another fax machine or someone else. Pressing 5 allows you to send your message immediately.ONLINE BOOK: Unified Messaging for IMAP 64 8. otherwise. 4. press 1. You should not record an introduction when forwarding an e-mail message to a fax machine. press 5 to send your message. EN/LZT 108 5828/16 R2A. 9. When prompted to record an introduction.

2.10: September 2005 . Confirm that the number is correct by pressing 1. ➢ To print an email message: 1. press 3 to listen to messages by type (if configured). EN/LZT 108 5828/16 R2A. Enter the appropriate fax delivery mailbox number for the fax machine you want to use. then press #. While accessing the desired email message. 4. Access your subscriber mailbox using a telephone. Messaging Voice Mail allows you to print at any time and at any fax machine. follow these steps: a. Specify the telephone number. or press 5 to listen to saved messages. 7. Confirm that the number is correct by pressing 1. your Messaging Voice Mail server must have access to a RightFax fax server.ONLINE BOOK: Unified Messaging for IMAP 65 Printing an Email Message on a Fax Machine You can print an email message by forwarding it to a fax machine. press 2 to forward it. b. If you specified a fax delivery mailbox that prompts for a telephone number. 5. Press 1 to listen to messages in your Inbox. 3. 4. Identify your fax by entering your extension or telephone number. then press #. However. 6. to use this feature.

EN/LZT 108 5828/16 R2A. Do not record an introduction when forwarding an email message to a fax machine. 4.ONLINE BOOK: Unified Messaging for IMAP 66 8.10: September 2005 . When prompted to record an introduction. press 5 to print your message. 9. Pressing 5 allows you to immediately send your message for printing. To forward the message to another fax machine or someone else. press 9. otherwise. press 1.

6. Continue to access and select email messages following the instructions in Step 3.10: September 2005 . Press * to return to the main menu. then press 1 to select it for group processing. • To save all selected messages. Press the key for the desired action and follow the voice prompts. • To discard all selected messages. The following menu options are available: • To forward all selected messages. or press 5 to listen to saved messages. 7. 3. press 5. For example. press 4. 4. 5. EN/LZT 108 5828/16 R2A. ➢ To select email messages for group processing: 1. While accessing the desired email message. Press 6 to access selected messages. 2. Access your subscriber mailbox using a telephone. you can select your email messages and forward them to a nearby fax machine for printing. press 2. Messages lose their selected status once you exit Messaging Voice Mail. 4. Press 1 to listen to messages in your Inbox. press 0. press 3 to listen to messages by type (if configured).ONLINE BOOK: Unified Messaging for IMAP 67 Selecting Email Messages for Group Processing The Messaging Voice Mail group selection feature saves you time and effort by letting you handle messages in a group.

➢ To disable a messaging server profile immediately: 1. 3. 4. Double-click Messaging Voice Mail Config. point to Settings. 4. Click the Email tab. The messaging server profile is now disabled.10: September 2005 . 2. then click Control Panel. Click Apply to save the change in status. The Server Profile dialog box appears. Clear the Enabled check box. EN/LZT 108 5828/16 R2A. Select a messaging server profile. then click OK to close the Server Profile dialog box.ONLINE BOOK: Unified Messaging for IMAP 68 Appendix B: Disabling Email Access During System Maintenance Administrators should disable the messaging server profile when performing backups or other maintenance on the email server. From the Start menu. 6. 5. then click Edit.

Click Apply to save the change in status. point to Settings.ONLINE BOOK: Unified Messaging for IMAP 69 ➢ To re-enable a messaging server profile immediately: 1. Click the Email tab. 3. 6. 5. then click OK to close the Server Profile dialog box. Double-click Messaging Voice Mail Config. then click Control Panel. The Server Profile dialog box appears. 2. 4. The messaging server profile is now enabled. 4. From the Start menu. then click Edit. EN/LZT 108 5828/16 R2A. Select a messaging server profile. Select the Enabled check box.10: September 2005 .

Double-click Messaging Voice Mail Config. 4. 7. select the Enabled check box. 3. Select a time to start server maintenance in the Start box.10: September 2005 . Click the Email tab. 8. Select a time to end server maintenance in the Stop box. 4. 9. point to Settings. 2. Click OK to save the changes to the messaging server profile and close the Server Profile dialog box. From the Start menu. EN/LZT 108 5828/16 R2A. then click Control Panel. The Server Profile dialog box appears. then click Edit.ONLINE BOOK: Unified Messaging for IMAP 70 ➢ To disable a messaging server profile for server maintenance: 1. 5. Under Maintenance. Click Apply to save the changes. Select a messaging server profile. 6.

instead of using the AT_EMA command.10: September 2005 . AT_EMA. AT_EMA. its features are disabled for all subscribers.) EN/LZT 108 5828/16 R2A. (NetBEUI is not required if AT_EMA is run from the Messaging Voice Mail server. 4.exe is installed during Messaging Voice Mail installation and is located in the \CX\Bin directory on the Messaging Voice Mail server. If AT_EMA is run from the email server. it must be installed locally and the NetBEUI protocol must be installed on both the Messaging Voice Mail server and the email server. the Messaging Voice Mail Email Access Switcher. is a command-line utility that switches Email Access on and off on the Messaging Voice Mail server. AT_EMA. When the Email Access is switched off.ONLINE BOOK: Unified Messaging for IMAP 71 Using AT_EMA IMPORTANT Use of the AT_EMA command disables the Email Access application for all messaging server profiles. it can be added to email server maintenance batch files or scripts.exe can be run from the local hard disk drive of either the Messaging Voice Mail server or the email server.exe. We recommend that you disable individual messaging server profiles immediately or configure the messaging server profile to disable the Email Access interface for the time when system maintenance occurs on the email server. Because AT_EMA is a command-line utility.

➢ To switch Email Access off from the email server using AT_EMA: IMPORTANT AT_EMA supports Named Pipes only. EN/LZT 108 5828/16 R2A. Start a command prompt in Windows Server. then press Enter.exe from the D:\CX\Bin directory on the Messaging Voice Mail server to the email server. 2. Copy AT_EMA. If AT_EMA will be run from the email server. then press Enter. 4. the NetBEUI protocol must be installed on both the Messaging Voice Mail server and the email server. From a command prompt on the email server or a email server maintenance batch file or script. 2. Email Access is now switched off on the Messaging Voice Mail server and maintenance of the email server can proceed. 3. Change to the CX\Bin directory. 1. type AT_EMA off Messaging Voice Mail server name (typically ONEBOX1). not TCP/IP addressing. Type AT_EMA off. Email Access is now switched off on the Messaging Voice Mail server and maintenance of the email server can proceed.10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 72 Switching Email Access Off Using AT_EMA ➢ To switch Email Access off from the Messaging Voice Mail server using AT_EMA: 1.

Type AT_EMA on. If AT_EMA will be run from the email server. 3. Start a command prompt in Windows Server. type AT_EMA on Messaging Voice Mail server name (typically ONEBOX1). 1. Email Access is now switched back on. From a command prompt on the email server or an email server maintenance batch file or script. 4.exe is located on the email server. 2. Email Access is now switched back on. Change to the CX\Bin directory. 2. then press Enter. then press Enter.ONLINE BOOK: Unified Messaging for IMAP 73 Switching Email Access On Using AT_EMA ➢ To switch Email Access on from the Messaging Voice Mail server using AT_EMA: 1. the NetBEUI protocol must be installed on both the Messaging Voice Mail server and the email server.10: September 2005 . not TCP/IP addressing. Verify that AT_EMA. ➢ To switch Email Access on from the email server using AT_EMA: IMPORTANT AT_EMA supports Named Pipes only. EN/LZT 108 5828/16 R2A.

EN/LZT 108 5828/16 R2A. • Verify that the Message Storage Location option on the Email tab of the subscriber’s mailbox is set to External.ONLINE BOOK: Unified Messaging for IMAP 74 Appendix C: Troubleshooting Email Access After Setup When encountering a problem with the Email Access application after setup. • Verify that the LAN adapter card is properly configured with the correct network protocols to communicate with the email server. 4. • Verify that the Server Profile and user information on the Email tab of the subscriber’s mailbox are configured correctly. verify that the subscriber is logging off his subscriber mailbox correctly. It may provide information that will help you isolate the problem. • Verify that the Email Access Active check box is selected (checked) on the Messaging tab of the System Configuration dialog box in Messaging Voice Mail Administration. always check the Windows Server Event Viewer log before taking any action. Review the following items if you have problems after the configuration of Email Access: • If the subscriber states that his email mailbox contains email messages that he has previously deleted using the TUI.10: September 2005 .

Below is an example of what you could enter to do an attended push install for a subscriber with mailbox of 1234 and extension 1234.ONLINE BOOK: Unified Messaging for IMAP 75 Appendix D: Client Installation Command Line and Switch Information There are several ways to do a user install from a network share. Two major categories of user install are push install and pull install.ini –b1234 –u1234 EN/LZT 108 5828/16 R2A. 4. which was created during the administrator install. Both attended and unattended push installs rely on third-party pushinstallation software packages.10: September 2005 . but the user’s computer must be on and connected to the network.exe Command line arguments: -vAdmin. Executable: setup. The install can be either attended or unattended. All other install values would come from Admin.ini. all of which allow you to enter the name of an executable with command line arguments to be run on the client machine. PUSH INSTALL: Someone other than the user initiates the user install.

ini.iss in that context. For an unattended push install (also called a silent install). however. 4. for other setups.iss -s NOTE In both of the attended and unattended installs you could omit the –b1234 and -u1234 arguments to make the install work for a group of users.ONLINE BOOK: Unified Messaging for IMAP 76 The following example shows typical command-line syntax for an unattended push install supporting a subscriber with a mailbox of 1234 and extension 1234. The install for each user would complete. which was created during the administrator install. you must include the –s switch and provide a response file.exe Command line arguments: -vAdmin. All other install values come from the file Admin. The –s for silent must always appear as the last argument on the command line. Unified Messaging would not be usable until each user went into the control panel applet and entered his or her mailbox and extension numbers.ini –b1234 –u1234 –f1setup.10: September 2005 . Executable: setup. This file is created for you by the administrator setup and is always called Setup. you can use the -f1 switch to rename the response file. EN/LZT 108 5828/16 R2A.

ini is the name of the file created in the administrator setup.exe from his or her machine.lnk to each user in the group.exe with –vAdmin. which is sent to all users in the group. The administrator could attach the shortcut file to an email message. EN/LZT 108 5828/16 R2A. This allows each user to perform the install when he is ready. using whatever push software the customer has. The shortcut file above invokes setup. This file is created as part of the administrator install and located on the network share with the other install files. To do a pull install for a group of users the administrator must distribute a copy of UM Install. This type of install is always attended because the user must be present to initiate it.ONLINE BOOK: Unified Messaging for IMAP 77 PULL INSTALL: The user initiates this install by clicking a shortcut or otherwise running setup. 4. Or the shortcut file could be pushed to the desktops of all users in the group. In all of the above-mentioned installs you can omit the –v argument and enter some or all of the administrator parameters as command line arguments.ini where Admin.10: September 2005 .

For example –u1234 where your extension is 1234. Administrator parameter file name. d for OKI ADPCM. Override personal settings always. Values are m for Mu-Law. EN/LZT 108 5828/16 R2A. For example.ONLINE BOOK: Unified Messaging for IMAP 78 Below is a table of valid command line arguments for push and pull installs. Values are s for sound card and t for telephone. 4. Argument -? -a Description Displays usage dialog showing command line parameters and values. Values are t for TCP/IP and n for Named Pipes.ini. Server name. Protocol. and g for GSM 610. a for A-Law. This switch cannot be used to set the path where the file resides. Is an install OKI driver override. u for New/Unread and n for Never. For example: –vAdmin.10: September 2005 -b -h -I -j -k -l -n -o -p -u -v . –b1234 where your mailbox is 1234. Mailbox. Values are y for Yes and n for No. p for Linear PCM. Performs an administrator install.ini (the default). Playback device. the setup file is created in the same directory that contains the file Admin. Record Message Format. Values are a for Always. This switch should not be used with the -s or -r switches. Extension. For example –hONEBOX1 where your telephony server is ONEBOX1. When this switch is specified. Values are s for sound card and t for telephone. Record device. Values are y for Yes and n for No. Auto-play setting.

and g for GSM 610. Client Install Path. The response file is required for silent installs. a for A-Law. Values are m for Mu-Law. This should appear as the last command line argument. setup –r will go through a user install and record all user interactions into a response file called setup.10: September 2005 . -r The following sample command line assumes the name of your telephony server is ONEBOX1 and you are using TCP/IP for your protocol. Silent install.iss.ONLINE BOOK: Unified Messaging for IMAP 79 Argument -w -y -s -f1 Description Record Non Message Format. Your mailbox and extension are 1234. For example. You want to auto play all new or unread messages. You want your playback and record devices to be the telephone.iss. optionally including the filename. Setup –hONEBOX1 –b1234 –pT –u1234 –iT –jT –kN –lU –nM –wM –yc:\UM EN/LZT 108 5828/16 R2A. 4. Record a new response file. For example –yc:\Program Files\UM. d for OKI ADPCM. Full path to the response file. p for Linear PCM. The record message and record nonmessage formats are µ-Law and the default client install path is c:\UM. A default response file is created for you during the administrator install and is always called setup. which will be located in the Windows directory.

4. Email Access 15 Forwarding.10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 80 Index A Accessing online help 54–55 Admin. Email Access 13 Desktop PhoneManager accessing 56–57 Desktop PhoneManager utility 37 Disabling Email Access 68–70 Documentation requirements 26 EN/LZT 108 5828/16 R2A. accessing 54–55 B Binary file attachments 16–17 I IMAP creating a messaging profile 32 Installation requirements documentation 26 telephony server 22 workstation 25 Installing client on a LAN 39–40 client on a workstation 44–51 Email Access 27 C Client settings for Unified Messaging 52–53 Command line arguments 78 Configuring Messaging Voice Mail mailboxes for Unified Messaging 35–36 Unified Messaging settings 56–57 Creating messaging server profiles 32 L Local Area Network (LAN) 7 installing Unified Messaging client 39–40 F Fax messages. viewing 58 Faxing email messages 63–64 Forwarding messages.ini 75 AT_EMA. using 71–73 E Email Access communication with Messaging Voice Mail server 7 definition 8 disabling during system maintenance 68–70 enabling 28 messages 13 text-to-speech rendering 14 troubleshooting 74 TUI features 9–11 workstation requirements 25 Email Password entering or changing 59 Email server requirements 22 Enabling Email Access globally 28 voice lines 29 Extension Specific Processing (ESP) 12 G Graphic User Interface (GUI) 7 message access 12 Group processing 67 H Help. message with voice comments 62 D Deleting messages.

messaging server 32 Pull install 77 Push install 75 attended 75 unattended 76 R replying to an email message 61 RightFax. See also AT_EMA Messaging Voice Mail server requirements 23–24 O Online help. unavailable 19 Messages deleting 13 enumeration 13 faxing email 63–64 forwarding 15 forwarding with voice comments 62 group processing 67 GUI access 12 notification 14 printing on a fax machine 65–66 replaying in Email Access 15 reply options 15 TUI access 9–11 Messaging server profiles 32 Messaging Voice Mail communication with Email Access 7 Messaging Voice Mail Email Access Switcher. disabling Email Access 68–70 P Playing voice messages 58 Printing email messages 65–66 Profiles. Server-Side Application (SSA) 16–17 EN/LZT 108 5828/16 R2A. configuring for Unified Messaging 35–36 Message store. accessing 54–55 S Saving messages Email Access 14 Server-based unified messaging definition 5 Servers installation requirements 22 interrupted communication 19 time synchronization 20 Server-side application (SSA) requirements 16–17 Silent install 76 Subscribers. 4.10: September 2005 .ONLINE BOOK: Unified Messaging for IMAP 81 M Mailboxes. accessing Desktop PhoneManager 56–57 System maintenance.

Email Access 74 U Unified Messaging installation requirements 21 options for accessing messages 7 Unified messaging. 4. 60 faxing email messages 63–64 features 10–11 forwarding message with voice comments 62 group processing 67 message access 9–11 printing email messages 65–66 Replying to an email message 61 Text file attachments 14 Text-to-speech rendering 14 Time synchronization. enabling 29 Voice messages playing 58 W Web PhoneManager 56 Workstation installation requirements 25 installing Unified Messaging client 44–51 EN/LZT 108 5828/16 R2A. utilities 20 Troubleshooting. definition 5 User install push install and pull install 75 Using AT_EMA 71–73 Using unified messaging quickstart 54–67 V Viewing.ONLINE BOOK: Unified Messaging for IMAP 82 T Telephone User Interface (TUI) 7. fax messages 58 Voice lines.10: September 2005 .

Inc. Printed in the United States of America Disclaimer Ericsson Enterprise AB reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Ericsson Enterprise AB to notify any person of such revisions or changes. Sweden Telephone +46 8 422 1010 Telefax +46 8 422 1010 http://www.com EN/LZT 108 5828/16 R2A. Ericsson Enterprise AB S-131 89 Stockholm. Copyright Copyright © Ericsson Enterprise AB 2004-2005 All rights reserved. in the United States and other countries. Trademarks Ericsson is a registered trademark and MX-ONE is a trademark of Ericsson Enterprise AB. and Windows XP. Microsoft and Windows are registered trademarks. and Windows 2003 are trademarks of Microsoft Corporation.10: September 2005 . 4. brand names. Windows 2000.ericsson. All other products. Captaris and RightFax are trademarks of Captaris. Inc.ONLINE BOOK: Unified Messaging for IMAP 83 Edition Information This is the second edition of the Unified Messaging for IMAP Online Book. or companies mentioned in this document may be trademarks or registered trademarks of their respective companies. Citrix and MetaFrame are trademarks or registered trademarks of Citrix Systems..

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->