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A) True
B) False
3. A product that typically lasts at least three years is called a durable good.
A) True
4. Support processes would typically include all but which of the following:
A) Managing inventory
A) service processes are the dominant type of process in the U.S. economy.
C) a variant is a CBP attribute that departs from the standard CBP and is normally location or
firm-specific.
6. Peripheral goods and services are not essential to a primary good or service.
A) True
B) False
B) primary good
C) goods content
D) biztainment
A) True
B) False
9. Regarding service encounters, which is not true?
B) Should be avoided
10. Many products that appear to be only physical goods often include bundled services.
A) True
B) False
D) in the Tuneman case study, the traditional value chain allows for more control by value
chain managers than the Internet-based music downloading value chain.
A) True
B) False
13. A vertical integration strategy provides a firm more control and generally reduces the
complexity of managing the value chain.
A) True
B) False
14. A value chain can be considered a "cradle-to-grave" model of the operations function
A) True
B) False
15. Which one of the following is not normally considered a variable cost?
A) Labor
B) Transportation
C) Leasing equipment
D) Material
16. In a breakeven analysis, whenever the anticipated volume is greater than the breakeven
quantity, the firm should not outsource.
A) True
B) False
17. From the pre- and post-service view of a value chain, goods and services design, contract
negotiation and consulting services would be considered
A) Pre-production service
B) A production process
C) Post-production service
D) Value creation
A) Management hierarchy
B) Vertical integration
C) Configuration of resources
D) Culture
19. In the value chain model for a hospital, patients, drugs and staff would be considered
A) Suppliers
B) Inputs
C) Transformation processes
D) Outputs
20.
A reason for globalization includes shifting work closer to customers for fast delivery and
customization.
A) True
B) False
B) using the framework of the input-output model of a value chain the following are inputs
for a hospital − beds, accurate bills, patients, and knowledge.
C) Ford Motor Company found in a customer survey study that the total value of owning one
of their vehicles across all market segments was allocated as followsthe vehicle itself
accounted for 85 percent of total value, the sales process for 5 percent, and the post-production
services such as repair processes for 10 percent.
D) a value chain is a narrower concept than a supply chain and a value chain focuses more
on the physical movement of goods, not services.
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