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220-701

220-701

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Published by: Christopher Milton on Mar 04, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case. C. Helpprevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam C. HTTPS D. FTP Answer: B

QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

QUESTION NO: 6

Answer: C,D

QUESTION NO: 7 Which of the following connector types is used with twisted pair cable? A. T-Connector B. BNC C. RJ-45 D. LC Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed. E. New drivers have been released and need to be installed.

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Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

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Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D

QUESTION NO: 9

Answer: D

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 10

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A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

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CompTIA 220-701: Practice Exam A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A

QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs B. dxdiag C. tracert D. ipconfig E. ping Answer: C,E

QUESTION NO: 13

Answer: D

QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port "Pass Any Exam. Any Time." - www.actualtests.com 5

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A. Space reserved by the drive manufacturer for firmware. B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

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A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

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255.255.0.0 C. Any Time." .www. What did you download recently that caused the problem? B. C. I understand your concern. 224.255. D.0.actualtests. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. 255. and will try to have your computer working again as quickly as possible so that you can finish your report.co m 6 . When the technician arrives. If the paper was so important to you. Thermal printer C.com Ac tua lTe sts . I do not understand why you are upset. they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed.0 D. Laser printer Answer: A QUESTION NO: 17 A user reports that their computer suddenly will not boot. Inkjet printer D.255. 255.1 B. Which of the following would the technician use? A. you should have created a backup copy so you could finish it on another computer. Impact printer B.0 Answer: C QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A.0. I am sure your professor will understand and you will be able to turn in the paper tomorrow. "Pass Any Exam.0.0.

NIC F.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE).www. PS/2 peripherals D. MIDI devices E.F QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. B. Wear a back brace when lifting and carrying the CRTs to the storage room. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. C. D. D. More than 4GB of RAM. B. USB Answer: A. in some cases up to 128GB of RAM can be supported. A greater number of dynamic disks or disks larger than 1 TB can be supported. eSATA B. Any Time. Recycle the monitors after removing the capacitors for use in other monitors. A. The storage room is on the other side of the building.co m 7 . Express Card/54 C. Multiple applications running in 16-bit compatibility mode are supported.B. Answer: D QUESTION NO: 21 "Pass Any Exam. C." . A technician is replacing fifteen 21 CRTs with 19 LCDs.com Ac QUESTION NO: 20 tua Answer: C lTe sts . A new anti-virus protection scheme called Data Execution Prevention is supported. Which of the following safety measures should the technician take? A. Wear anti-static wrist straps to prevent ESD in the new monitors.

B. PS/2. install device drivers.com Ac tua Which of the following BEST describes the initial process of setting up a new operating system from a CD. Press the F3 Key C. DB25. and install device drivers. and install the operating system. Apply more thermal compound and reseat the drive. Clean the drive with compressed air and continue to use it. Install the operating system. C. USB B. PS/2 C. D." . Answer: B QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A. DB9. Format a partition.ROM? lTe sts . B. PS/2. and create a partition. create a partition. Install the operating system. C.co m 8 . format the partition. Create a partition. D. Any Time.actualtests. Remove and replace the drive. Press the F2 Key D. Press the F6 Key Answer: D QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. and install the operating system. Which of the following should the technician do? A. Press the F8 Key B. Answer: C QUESTION NO: 23 A. VGA. USB "Pass Any Exam. Install a larger fan near the hard drive to cool the system.CompTIA 220-701: Practice Exam A technician is installing Windows XP on a system that has a SATA HDD.www. install device drivers. Which of the following will the technician MOST likely have to do to start the installation? A. DB9.

com Ac tua lTe A. DB25. C. Up to 16GB B. QUESTION NO: 26 Answer: D QUESTION NO: 27 The BEST information to document when changing the refresh rate on the display is to include: A. Up to 32GB C. all the refresh rates that were tested. the previous refresh rate and the new refresh rate applied. B.CompTIA 220-701: Practice Exam D. a co-worker keeps insisting on telling the technician about their weekend. B. Up to 1024GB D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. Put the customer on hold just for a few minutes and join the conversation. VGA Answer: A QUESTION NO: 25 While a technician is responding to a customers call. the color resolution the user requested as well as the refresh rate.actualtests. Which of the following is the BEST course of action? A. D. Any Time. the method that was used to access the display properties to change the refresh rate. Up to 2048GB sts Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? . PS/2. D. Forward the customer to another technician and join the conversation. Answer: A QUESTION NO: 28 "Pass Any Exam." . C.www.co m Answer: D 9 . Ask the customer permission to put them on hold and listen politely to the co-workers stories.

co m 10 . If Plug and Play is enabled C. D. Insufficient memory for the OS. Basic Disk Partitions C. The boot order in the BIOS B. the technician has a discussion with the customer and reviews some examples of their print jobs. C. Which of the following should the technician do NEXT? lTe sts . B. B. Which of the following should the technician check? A.www. Joining a domain Answer: D QUESTION NO: 29 A technician receives a boot error message OS not found. Simple File Sharing B. Remote Desktop D. If the computer is in Safe Mode D.actualtests.CompTIA 220-701: Practice Exam Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Having arrived onsite. "Pass Any Exam.com Ac tua A customer reports that the laser printer produces poor quality printouts. Change the paper. Print a test page. Any Time. Replace the fuser." . Clean the toner cartridge. The processor is improperly seated due to bent pins. If the BIOS is current Answer: A QUESTION NO: 30 A. Answer: D QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A.

802. Which of the following standards of wireless card did the technician install? sts . Control Panel> Regional and Language Options> Regional Options C. Control Panel> Regional and Language Options> Regional Options> Customize D.www. Which of the following is the correct path to change the language settings? A.co m 11 . Answer: C "Pass Any Exam. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 33 Answer: A QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A.com Ac tua A. C. When connecting the laptop to a wireless network. The airflow is blocked. 802. Excessive internal display brightness is set.11b D. D. Perform a self-test page." . Cycle theprinters power.actualtests. 802. B. Answer: C QUESTION NO: 32 A technician converts several existing Windows XP Professional laptops from English to the German language. D.11q lTe A technician has added a wireless network interface card (NIC) to a laptop. the technician successfully tests for speeds of up to 54 Mbps.11x C. Control Panel> Accessibility Options> General B. Reboot the computer.CompTIA 220-701: Practice Exam C. Print a test page.11g B. Any Time. 802.

B. Spoolprint jobs and start print jobs immediately. Which of the following would be MOST likely to fix the problem? A.C QUESTION NO: 38 A user has a network laser printer that is printing constantly. Any Time. Pause printing F. D. D. C. B. A. Change to a lower resolution. 24 inches (60cm) D. Specify a separator page. Set printing defaults. Configure the Display Settings in Device Manager. The user has tried power cycling the printer. 18 inches (45cm) Answer: D Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE). Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A. E.B. 16 inches (40cm) B. Print a test page. C.com 12 Ac tua QUESTION NO: 37 lTe sts ." .co m .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. 22 inches (55cm) C. Which of the following should the technician recommend that the user do FIRST? "Pass Any Exam. Answer: A. Delete ports.www. Have the userdemagnetize and restart the monitor. Configure the Display Settings on the monitor.

co m 13 . Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. Restart the spooler service. Biometric fingerprint reader D. Purchase a new USB cable. C. E. Answer: C. B. D. Hand recognition software B. Any Time. Smart card reader C. Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. Answer: C QUESTION NO: 39 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO).actualtests. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet.com Ac tua Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? lTe sts . C." . Use the Security Center Control Panel Applet to secure resources on the shared system. Use NTFS security to secure the data files.D QUESTION NO: 40 A. Reboot the computer. D. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. A. B.www. Access the print queue and pause all print jobs. Which of the following would be an appropriate method for dealing with this situation? "Pass Any Exam. Add multiple users in the Control Panel User Account applet.CompTIA 220-701: Practice Exam A.

C.actualtests. Laser B. Which of the following should be checked FIRST? lTe sts . Hyperthreading settings C. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Any Time. Pickup roller assembly B.com 14 Ac A. Ribbon cable seating D.CompTIA 220-701: Practice Exam A. Allow the customer to continue uninterrupted and remain silent until a response is requested. Hard drive D. CPU seating tua A technician is working on a workstation that shuts down after extended periods of operation. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A.co m . Fuser assembly C. Ink dispersion Answer: A QUESTION NO: 43 Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO). Inform the customer that the technician is only trying to help." . A. RAM "Pass Any Exam. B. Impact D. D. Vents for blockage B.www. Thermal C.

www. Which of the following types of CPU can be used with this motherboard? A.com Ac tua A. Itanium B. Remove unneeded fans. D.CompTIA 220-701: Practice Exam E. C. B. Install round IDE cabling. Replace the side panels with mesh wires.co m Answer: B 15 . Pentium III D. Xeon QUESTION NO: 46 Answer: C QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A." . Install a liquid cooling solution. My Computer > Properties > Hardware tab > Windows Update B. Athlon C. Corona wire Answer: C. Device Manager > Network adapters > Properties > Driver tab D. Control Panel > Network Connections > Tools > Drivers C. My Network Places > Tools > Drivers > Update Driver lTe sts Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? .D QUESTION NO: 45 A motherboard has a Socket A CPU connector. Answer: C QUESTION NO: 48 "Pass Any Exam. Any Time.actualtests.

one or more fans are inoperable.D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work.C. E. Transfer roller Answer: B. Paper pickup rollers C.CompTIA 220-701: Practice Exam Which of the following components are included in a typical laser printer maintenance kit? (Select THREE)." . the processor is too fast. Fuser D. FTP E. thereare not enough fans. Answer: A. .F QUESTION NO: 49 Answer: B.co m Which of the following are printing protocols that can be used for printing over a network? (Select TWO). Any Time. Image drum B. D. the case is too small.www. C. Duplexer E. B. tua lTe sts A. The MOST likely cause of the overheating is that: (Select TWO). LPR D. A. RAW C. Which of the following is MOST likely the cause? "Pass Any Exam.actualtests.C QUESTION NO: 50 A. HTTP B. the memory is defective. Toner F.com 16 Ac A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. USB .

Efficiency tracking. B. The software was installed incorrectly. Run System Restore to get to a previous working condition. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. D. Which of the following should a technician recommend FIRST? A. C. Answer: B QUESTION NO: 52 After a user ran a registry cleaning program. Boot using Last Known Good Configuration.actualtests. The operating system does not support security dongles. Impact D. Any Time. Answer: C "Pass Any Exam.com Ac tua A.CompTIA 220-701: Practice Exam A.www. The software is not supported by the operating system. D. B.co m 17 . Answer: D QUESTION NO: 53 Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. B. Laser B. Problem analysis. Issue prevention. Rootcause analysis. the computer running Windows XP will not boot. C. The hardware dongle was not installed. Thermal lTe Which of the following printers use a carbon film or inked ribbon to print? sts ." . Use the boot disk and run SCANREG /RESTORE. C. D. Ink jet C.

it is BEST to perform which of the following actions on a routine basis? A. False positive Answer: D QUESTION NO: 56 To lengthen the life of computer hardware. False negative B. C.CompTIA 220-701: Practice Exam QUESTION NO: 55 When configuring biometric devices. D. Upgrade to Windows XP Home directly from Windows 95. Degauss the display and drives. Clean out the dust with compressed air. B." . E. B. Perform a clean installation of Windows XP Home. Clean out the dirt with a damp rag.co A user wants to upgrade to Windows XP Home from Windows 95. True negative C. True positive D. Any Time.com Ac QUESTION NO: 57 tua Answer: A. Defragment the hard drive weekly. Upgrade to Windows 95 OSR2.C lTe A. m 18 . Upgrade to Windows NT4.www. which of the following would be the MOST dangerous type of error? A. D. then to Windows 98SE then Windows XP Home. Answer: B QUESTION NO: 58 "Pass Any Exam. sts . Which of the following describe the potential upgrade paths? (Select TWO).0 SP1 then Windows XP Home.actualtests. Upgrade to Windows 98SE then to Windows XP Home. C.

C. Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A. The printer does not recognize the font type. a balloon in the system tray indicates a print job has failed to print. C.actualtests. Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. B. Remove the driver from Device Manager.co m 19 . B." . HKEY_USERS C. The computer needs to upload the print job. D. The modem is not functioning properly. Turn off the laptop. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print. but is unable to successfully install the drivers. Which of the following would be the MOST likely cause of the problem? A. and then turn off the device. Any Time. C. and then remove from laptop. Stop the device. Printer firmware needs to be updated. "Pass Any Exam. Which of the following is the MOST likely cause? A. updated drivers. B.com Ac tua lTe sts . HKEY_ CURRENT_USER B. The account does not have permission to install drivers.www.CompTIA 220-701: Practice Exam Which of the following is the BEST way to remove a USB device on a laptop computer? A. The paper needs to be replenished. The technician has the correct. Remove hardware in Control Panel. The high encryption package is not installed. D. HKEY_CURRENT_CONFIG D.

Mercury C." . Which of the following should be used to repair the wire? .co QUESTION NO: 63 m 20 . Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A.www. Duct tape D.EXE Answer: C QUESTION NO: 65 "Pass Any Exam.EXE C.EXE D. PROGMAN.com Ac tua lTe A. a technician finds a wire with insulation damage from rubbing up against a cooling fan.actualtests. Any Time. Electrical tape B.CompTIA 220-701: Practice Exam D. Lithium D.EXE B. Electromagnetic Interference (EMI) B. High vacuum Answer: B Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A. CONVERT. Wire nut sts While working inside of a desktop computer. SPUNINST. The modem is not recognized in Device Manager. TASKMAN. Masking tape C.

Install ceiling fans in the room." . Directly spray the vents with compressed air. Electromagnetic interference "Pass Any Exam. Use a moist rag to clean the vents monthly.actualtests. which of the following should be removed to avoid damage during transit? A. DVD. Which of the following is the BEST preventive maintenance procedure that the technician should perform? lTe sts . User Accounts Answer: C QUESTION NO: 67 A. Backlight Answer: A QUESTION NO: 66 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A.co m 21 . B.CompTIA 220-701: Practice Exam Before shipping a laptop. BIOS D. POST C. LCD C. D. Any Time. C. LDAP B. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor.www.ROM drive D. PC card adapters B.com Ac tua A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Periodically clean the vents using a small vacuum cleaner. Which of the following should the technician take under consideration? A.

run diagnostic tests. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Cable management to avoid trip hazards B. Get the customer contact information. Ask open-ended questions to gather the symptoms. tua lTe A customer brings a PC for a technician to repair. High voltage discharge C. Radio frequency interference D. Satellite "Pass Any Exam.actualtests.com Ac A. and then confirm the findings with the customer. B. Electrical safety with the extra network cables C.co Answer: A m 22 . C. Begin running diagnostic software and confirm findings with another technician. Which of the following should the technician keep in mind when setting up the lab? A." . Fiber B. Which of the following can the technician do to better understand the customers issue? sts QUESTION NO: 70 . Cable D. Number of fans located in the room so system does not overheat Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Location of the PCs with respect to each other D.CompTIA 220-701: Practice Exam B.www. DSL C. Any Time. D.

To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? "Pass Any Exam. To allow the power supply to operate at different voltages B. RADIUS Answer: C QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A. To allow alternating current to be used instead of direct current D.com Ac tua lTe sts . DSL B. SSID D. WPA B. Satellite D. To change the voltage coming from the wall C.co m 23 . WEP C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 72 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? A. which of the following is broadcasted by default and should be disabled? A." .www.actualtests. Broadband C. Any Time. Fiber Answer: D QUESTION NO: 73 When setting up a WAP.

CompTIA 220-701: Practice Exam A. DDR B. DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. Converts AC power to DC power that a computer can use to operate and charge its battery. C. SIMM D. SDRAM C. RIMM Answer: B Which of the following has the speed of PC2700? A. Impact B. SODIMM B. Laser D. Allows for a portable computer to be easily moved without being plugged into an outlet. DDR3 D. Inkjet Answer: D "Pass Any Exam. B. Dot Matrix C. Filters incoming voltage spikes and surges." .com Ac tua lTe sts QUESTION NO: 77 .actualtests. D.co m 24 . Any Time. DIMM C.www. Changes DC power to AC power to charge the battery and enhances portability. Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A.

co m ." .com 25 Ac tua lTe sts . Thermal B. HTTP B.actualtests. Inkjet C. Laser Answer: A QUESTION NO: 81 Which of the following allows a secure connection between two points? A. PCIe X16 "Pass Any Exam. Any Time. ISA B. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A. AGP 4X C.CompTIA 220-701: Practice Exam QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A. Inkjet D. FTP D.www. PCMCIA D. Thermal B. Color Laser D. VPN C. WAN Answer: B QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. Laser C.

D. rw2%HN D. B. Any Time.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A." . Answer: C QUESTION NO: 84 Answer: D QUESTION NO: 85 A. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. ct23&P#h~ . SR1234ct B. Make sure the laptop display is enabled. Remove the hard drive and destroy it.www. Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. C. Make sure the OS has the latest video drivers installed. Replace the LCD inverter.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. CompTIA558475 C. Replace the video card inside the laptop. C.actualtests.co Which of the following would be the MOST secure password? m 26 . Reformat the hard drive to a clean state using the format command. Which of the following should the technician do FIRST to resolve this issue? tua lTe sts A. B. Run a large magnet over the top of the hard drive several times. D. Remove the memory and destroy it.

PC2100 B.0 C. IEEE 1394 D. SATA D." .1/2. 100Mb/s B. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. 1000Mb/s C.actualtests.CompTIA 220-701: Practice Exam A. USB 1.0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. DDR333 C. USB 2. USB 1. S/PDIF B.co m 27 . Any Time.com Ac tua lTe sts QUESTION NO: 88 . 10000Mb/s D. PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. DDR400 D.1 C. 1Gb/s Answer: A "Pass Any Exam. IEEE 1394 B.www.

Answer: B QUESTION NO: 93 Which of the following BEST describes virtual memory? A. Provides access to larger hard drive partitions.actualtests. Start Menu D. Flash memory used to hold temporary files before deletion. Set the refresh rate to the lowest the monitor can display. Program Files B. Control Panel C. "Pass Any Exam." . Any Time. My Computer Answer: B QUESTION NO: 91 Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. B. . Calibrate the monitor. Set the resolution to the highest the monitor can display. B. Data written to a disk located in a paging file that would not fit into the systems RAM. Degauss the monitor. Provides addressing of memory beyond 4GB.www. C. Provides use ofPCIe X16 expansion slots. C. C.com 28 Ac tua lTe sts A.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . The maximum amount of memory a given system can potentially have. Provides use of more powerful video graphics accelerators. D.CompTIA 220-701: Practice Exam QUESTION NO: 90 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. B. D.

and outcomes. send packets to other network devices on the LAN instructing then to enter a low power state (e. Identify the problem." . A portion of physical RAM that is mirrored to the hard drive for redundancy. Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A.com Ac tua lTe A. B. D. C. C. collect all packets that are sent to any device on the LAN. actions.co m Answer: D 29 . Built-in encryption standards B. Lack of drive heads and platters D.g. Off).actualtests. Verify full system functionality.www. Larger capacity than traditional magnetic drives C.CompTIA 220-701: Practice Exam D. Establish a theory of probable cause. Any Time. B. Answer: D QUESTION NO: 97 "Pass Any Exam. Document findings. resume from a low power state when it receives a network packet telling it to do so. D. send broadcast packets over the LAN to all computers simultaneously. QUESTION NO: 95 Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A. Higher data integrity sts Which of the following is a characteristic of solid state drives? . Hibernate.

www.co m 30 . Move the computer and attach to the printer.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. it just keeps rebooting. C. Which of the following questions should a technician ask to help determine what occurred? A. B. Purchase an external Ethernet print card. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Which of the following is the quickest way to accomplish this? A. Any Time. Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance. RAID 0 "Pass Any Exam.actualtests. Were there any new software updates done? Answer: B. A. D. Are you sure you ran a find on the system and the program is just not misfiled? D.E QUESTION NO: 99 Two users want to print to a USB printer connected locally. Was there a power outage since yesterday? B.com Ac tua lTe sts . Share out the printer from the attached computer. Which of the following RAID levels should be implemented? A. Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot. Has the monitor been replaced recently? E. Was any hardware installed since it last worked? C." . Is the power cable on the monitor loose? D. Set up a local print queue. Are you sure the power button is not stuck? B.

" . and serial number. D. C. D. Any Time.co m 31 . Allows the operating system to be rolled back to a previous point in time D. Identify the user and associated problem. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Identify the hardware make.com Ac tua lTe sts QUESTION NO: 102 . model.actualtests. which of the following should the technician do FIRST? A. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer. C. help maintain a balanced workload for the help desk technicians. E. Elevate the call to a higher level of support. compose a record which allows user authentication. RAID 1 C. Allows the operating system to be backed up with immunity to virus activity B.www.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A. B. Answer: D A technician uses a call logging process in order to: (Select TWO). RAID 4 D. A. B. track the process of the incident.CompTIA 220-701: Practice Exam B. select the appropriate priority level for the issue. identify common issues among multiple users. Allows the operating system to assigns dates so that user data files are backed up C. Assign an appropriate priority for the issue. Answer: B.

E. A. DVD. Longer chip life Answer: C.www. Any Time.co Which of the following media types has the largest capacity? m QUESTION NO: 105 32 .com Ac tua lTe sts A. Blu-Ray D. Which of the following can be performed on the hard drive to improve performance? (Select TWO). B. Userestore point to roll back the computer to a previous date. Empty the recycle bin and deleted email items. A.actualtests. Use the defragment utility." . "Pass Any Exam. Answer: A.CompTIA 220-701: Practice Exam QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Utilize less memory C. Increased performance D. DVD. Use thecheckdisk utility. The hard drive light is constantly on. Increased network speed E.C Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO). Dual-sided DVD . Use the drive compression utility. D.E QUESTION NO: 107 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).RW+ B.RW C. C. Increase system security B.

B. Any Time. Encrypted passwords C. Give the customer an estimated time for repair based on the technicians assessment. The user states that they do have Internet connectivity. RFID smartcards "Pass Any Exam. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . S-Video Answer: B. Inform the customer that others are waiting. D. Ask the customer to check daily to see when it is completed. D. Answer: A QUESTION NO: 110 Which of the following methods is commonly used for Biometric authentication? (Select TWO). B. QUESTION NO: 109 A. Check the Hardware Compatibility List to see if the program is not compatible with the OS.actualtests. Add an exception to the firewall for the program. Ask the customer when they would like to have the work completed. USB B.D QUESTION NO: 108 A customer brings a PC in for repair. and asks when it will be done. The technician will get back to them as soon as possible." .www. Logical token B. Check for any updates to the program. C. VGA E. C. DVI C. Run the program as a local administrator.co m . A.CompTIA 220-701: Practice Exam A. CGA D. Which of the following is the BEST response for the technician to give? A.com 33 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router.

actualtests. a user is reporting system crashes and performance loss. Contact the vendor for an RMA. Coaxial B. Disable the device in Device Manager. Ensures all users physically login to the wired network B.www. Retinal scan Answer: D. Fiber Answer: D QUESTION NO: 113 After installing a new piece of hardware with the hardware CD. Fingerprint reader E. Prevents users from seeing the wireless network Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A.com Ac tua lTe sts . Ensures that only certain devices can access the network C. Any Time.co m 34 . Which of the following would be the FIRST step in resolving this issue? A. Answer: C "Pass Any Exam. C. Encrypts data traveling across the wireless network D." .CompTIA 220-701: Practice Exam D. UTP C. D. Plenum D.E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Try installing the device to a different port or slot. B. Download and install updated drivers for the device.

www. CD. and after restarting their PC the display is no longer appearing. the user would like the laptop to automatically switch to the wireless connection. Safe mode B.CompTIA 220-701: Practice Exam QUESTION NO: 114 A user has recently installed a new graphics driver. Any Time. Which of the following Windows features BEST accomplishes this? A. When the laptop is removed from the docking station. Serial Cable B.co m 35 . Floppy drive E.ROM C.E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network.com Ac tua lTe sts ." .actualtests. DVD. Wireless Zero Configuration D. when locally connected. Safe mode with command prompt D. Boot with repair disk Answer: A QUESTION NO: 115 Which of the following. Roaming profile Answer: B QUESTION NO: 117 "Pass Any Exam. Which of the following boot options would be MOST effective in troubleshooting this issue? A.ROM Answer: C. Boot to the recovery console C. Driver signing B. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Hardware profile C. USB drive D. A.

Security Center B.actualtests.www. Answer: B QUESTION NO: 120 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Install the Microsoft Malicious Software removal tool. sysprep "Pass Any Exam.co m 36 . Contained in a text file C. Which of the following solutions would resolve this issue? lTe sts . Contains special characters Answer: D. Obscure word in a dictionary B. C. Machine Debug Manager D. Disable antivirus protection notification withinSecurity Center.E QUESTION NO: 119 A." . System Restore C. Contains AES encryption D. fdisk B. B. Update the Antivirus definitions. Windows reports that no antivirus software is currently protecting the system. Disable the antivirus logging in the Event Viewer. Contains numbers and letters E.com Ac tua After successfully installing a free antivirus solution. D. Any Time. Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO).CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. A.

1 D. 110 D.1 C. 192. 172. 443 sts Which of the following network ports is normally associated with unencrypted web traffic? .16.0." .CompTIA 220-701: Practice Exam C. 10.co m Answer: C 37 .1.1. Windows XP Home C. 80 C. 224.1 B. WindowsVista Ultimate Answer: D QUESTION NO: 124 "Pass Any Exam. telnet Answer: B QUESTION NO: 121 Which of the following is a class A IP address? A. WindowsVista Basic B. Any Time.168.0.0.1 QUESTION NO: 122 Answer: B QUESTION NO: 123 Aero is a feature of which operating system? A. regedit D.com Ac tua lTe A.0.www.actualtests. Windows XPMedia Center D. 53 B.

the reliability and speed of search indexing. Ask the user opened ended questions to see if they agree with the cause. D. D. changes the boot sequence order. opens a text based word processor. C. B. Verify full system functionality. 9GB. Establish a plan of action and implement the solution.com 38 Ac tua A. makes changes to the registry. Answer: C "Pass Any Exam. 4. Which of the following should be the technicians NEXT troubleshooting step? A. C. remaining hard disk storage space. Any Time. can be used to modify desktop preferences. the speed and available bandwidth of Internet connections. B. a technician has determined what has caused the problem. C. a performance value of system components. Answer: C QUESTION NO: 126 The edit command line tool: Answer: D QUESTION NO: 127 While troubleshooting a computer problem.CompTIA 220-701: Practice Exam The Windows Experience Index is used to determine: A. 25GB. Answer: B QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. actions and outcomes. 650MB." . D.7GB.co m . lTe sts . B. Document findings. C. B.www. D.actualtests.

A.E QUESTION NO: 131 "Pass Any Exam. Event Viewer Answer: C QUESTION NO: 129 As a best practice. archive old drivers. Computer Management B. check the HCL. Smart card B. Barcode scanner C.co m 39 .CompTIA 220-701: Practice Exam QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running.D. Answer: B QUESTION NO: 130 Which of the following are forms of biometric authentication? (Select THREE). clean each component with an approved cleaning solution.www. Any Time. B. before performing hardware upgrades a technician should: A. D." . perform a disk defrag. Fingerprint reader E.actualtests. Secure ID Token Answer: C.com Ac tua lTe sts . Optical recognition F. C. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. REGEDIT C. Task Manager D. Voice recognition D.

co m 40 . Start > Control Panel > System B.com Ac tua A technician must configure a computer for a special needs user who can only press one key at a time. StickyKeys Answer: D QUESTION NO: 134 Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A.actualtests. Start > Control Panel > Printer icon Answer: C A. Right-click My Computer thenselect Manage C. Encryption Keys D. NFS Answer: A QUESTION NO: 132 Which of the following can be used to print a test page? A. FAT D. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? lTe QUESTION NO: 133 sts . Any Time. format "Pass Any Exam. UFS C.CompTIA 220-701: Practice Exam If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. which of the following file system should be used in formatting the drive? A. Right-click on theprinters icon and select Properties D.www." . ToggleKeys C. NTFS B. FilterKeys B. convert B.

Hard disk failure or operating system needs to be reloaded. The hard drive is in standby mode. C. Large screen television C.com Ac tua lTe sts . Bluetooth headset B. Any Time. D. Which of the following is MOST likely the problem? A. Mouse and keyboard need to be cleaned." .CompTIA 220-701: Practice Exam C. Laser printer B. Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. Laptop computer C.co m 41 . Server Answer: A QUESTION NO: 137 Which of the following is MOST likely to be the source of wireless network interference? A. AM/FM radio D. B. Power cord is loose. LCD monitor D.www. diskpart D. fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on.actualtests. Cordless telephone Answer: D QUESTION NO: 138 "Pass Any Exam.

" .com Ac A CRT monitor is displaying patches of distortion while in use. Degauss the monitor. 3200 D.actualtests. C. 5300 Answer: B A.E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC.www. Power cycle the computer. Which of the following actions BEST resolves this issue? tua QUESTION NO: 140 lTe sts . 2100 B. Replace the display adaptor. B. An alert at logon when an unknown user has tried to logon "Pass Any Exam. FilterKeys E. Data Execution Prevention Answer: B. Any Time. Windows Event Viewer B. Assuming the necessary slots are available. Reload the driver for the monitor.CompTIA 220-701: Practice Exam Which of the following utilities can help prevent viruses and other malware? (Select TWO).co m 42 . 2700 C. The PC is currently holding two sticks of 512MB PC2700. A. D. CHKDSK D. which of the following will be the overall speed of the new RAM? A. and the technician would like to install an additional two sticks of 512MB PC3200. Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A. Windows Defender C.

NAT routing lTe Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? sts QUESTION NO: 143 .com Ac tua A. D. Graphics card C. An alert when the computer case has been opened C. Sound card Answer: A "Pass Any Exam. C. Erase the hard drive using a disk wiping program. A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 A computer is being sold over the Internet. WEP encryption C. Pass all computer components near a large magnet.actualtests. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. Video capture card D. TV tuner card B. Answer: A QUESTION NO: 144 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? A. A set of firewalls and anti-virus programs protecting the computer D. Run FDISK on the hard drive. Reformat the hard drive to a clean state using the format command. MAC filtering B.www.co Answer: C m 43 . Any Time. B.CompTIA 220-701: Practice Exam B. WPA encryption D." .

One particular caller demands to know exactly how long the system will be down. Which of the following would be the appropriate response? m . Did you read the entire screen? The last sentence clearly says click to continue. Is your work solely depending on the server? Try to not be upset because before you know it.hoc wireless connection D.actualtests. Connect to it through a TCP/IP port C. Which is the following is the MOST appropriate response from the technician? A. Simply select continue on the message and the video should "Pass Any Exam. We will have it back up within the hour." . Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched.co The file server had an expected outage this morning. Any Time. C. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. We believe the problem is the network interface card. B. A technician believes the on-board NIC is bad. We have identified the problem and we will have it back up as soon as possible. Connect to it through a computer share B. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. D." lTe sts .www. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 Answer: D QUESTION NO: 147 A user states that every time they try to pull down video clips from a website.com 44 Ac tua A. There is no way to tell how long this will take. What particular website are you trying to download videos from? Are they work related? B. a notice appears on the screen which says the site is being blocked by a filter. Bandwidth usage has become a problem. the server will be back up. Connect to it via an aD. D.CompTIA 220-701: Practice Exam QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN. A new application has been implemented to help manage and improve the network. C. I am not the server technician so please do not take a bad tone with me. If you take issue with that please inform your supervisor. Hardware and software are not exact sciences.

The technician notices that the real solution is to clear a paper jam in the printer. The technician checks the asset number and notes that it is one of the last remaining CRT monitors.com 45 Ac tua A user states that their monitor is acting up and at times the image shakes. Answer: C QUESTION NO: 149 A. Thank the user for their assistance with the problem. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. D. The company is currently replacing all CRTs with new LCDs. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. B.co m . their solution did not work and inform the user that the company has personnel working on the problem. D. Empathize with the user and send thema nt monitor to solve the issue. Any Time. Which of the following is the BEST response? lTe sts . C. however. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. Inform the user of the cause of the problem and tell them the degauss the monitor. B.www. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations." .CompTIA 220-701: Practice Exam appear. C. Ask the user what they did to cause the shaking images. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? "Pass Any Exam.actualtests. Which of the following is the BEST response for the technician to give the user? A.

actualtests.CompTIA 220-701: Practice Exam A. Only an administrator can log on and fix this problem. Floppy disk C. Answer: A QUESTION NO: 151 A user receives the message The security log on this system is full.MSC C. Windows Security Center D. The amount of space available at each workstation to place the UPS. Biometric device D. SECEDIT. B. The administrator should use which of the following to fix this issue? A.co m 46 . Tape drive B. Event Viewer B. DVD D. The physical footprint of the UPS." . Blu-Ray C.www. D. Tape Answer: B "Pass Any Exam. Flash media lTe Which of the following types of media is considered solid state? sts .EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A. C. Amount of time necessary for the UPS to run in a power outage. Floppy B.com Ac tua A. SECPOL. Any Time. The number and size of all applications running on each workstation.

SMTP D. CAT6 C.www. Class C D.com Ac tua lTe sts .21. TELNET B." .109 C. HTTPS C.34.207. FTP "Pass Any Exam.168.10. 107. Class B C.87.65 D. UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A. 198. 190.167.25? A. Coaxial D.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A.CompTIA 220-701: Practice Exam QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194. Class D Answer: C QUESTION NO: 155 Which of the following is a class A address? A. Any Time. Class A B. 129.120.120 B.actualtests.45.co m 47 .32. Fiber B.

28. D. 192. B. C.actualtests.102. SSID D.132 D.1 C.com Ac While trying to resolve an issue with wireless connectivity on a users laptop. Answer: D "Pass Any Exam.1. 65. 134.32.120 B. Any Time.3. Which of the following should the technician do? tua lTe sts A. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. WPA B. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time." . WEP C.co Which of the following is created when setting up MAC filtering? m 48 .168. ACL . 125. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of.120 Answer: B QUESTION NO: 159 Answer: D QUESTION NO: 160 A.1.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 158 Which of the following is a Class C address? A.www.1.

co m Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO).0.0. A. Right click on the My Computer and select Properties.1? A. 255. Any Time. type in Run and then type inregedit. Answer: B.0. Click Start>Run and then type in regedt32.1 C.0 D. D.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE).255.168.168." . open Administrative Tools. Right click on the Start Menu and select Properties. .255. Click Start>Run and then type inregedit.msc. 192.com 49 Ac tua QUESTION NO: 163 lTe Answer: A. A. RAM "Pass Any Exam.0. a subnet mask of 255. E.255.B sts A. C. B. C.www. double click on the Services icon. Double click the Computer Management icon under Administrative Tools.CompTIA 220-701: Practice Exam QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192. Click Start.168. Click Start. 192. .0.actualtests.12. E.1 Answer: D QUESTION NO: 162 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO).168. D. B. type in Run and then type inmsconfig. 127. Right click on My Computer and select Manage. Open Control Panel. Click Start>Run and then type in services.255.0 B.0 and a gateway of 192.0.

D. Windows prevents successful boot and logon from updating Last Known Good Configuration. Windows XPMedia Center Edition B.F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). "Pass Any Exam.CompTIA 220-701: Practice Exam B. A.www. C. Inform the user that the computer may not function as it did before the problem occurred. C. Windows XP starts basic networking to allow for updating of drivers from the Internet. WindowsVista Ultimate D.actualtests. Verify full system functionality and implement preventative measures. Windows XP uses the minimum set of drivers and services to start the GUI. which of the following should be done? (Select TWO). Tape drive E. Any Time.co m . and outcomes." . Windows XP Home C. B.com 50 Ac tua lTe sts Answer: B. A.C. actions.E . DVD. Hard disk D. QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A. B.ROM C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows 2000 Professional Answer: C QUESTION NO: 167 Before returning a repaired system to a user. E. Sound card F. Windows will not save any file changes while is Safe Mode. Document the system findings. NIC Answer: B. Inform the user every step that was performed throughout the entire troubleshooting process.

1 C. RAID 5 D.actualtests. RAID 0 B.co m Answer: A 51 . RAID 10 QUESTION NO: 169 Answer: C QUESTION NO: 170 Which of the following interfaces supports only one device per port? A. RAID 5 D.CompTIA 220-701: Practice Exam E. RAID 10 lTe sts Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? .com Ac tua A. RAID 0 B. Any Time. RAID 1 C. Bluetooth Answer: A QUESTION NO: 171 "Pass Any Exam. RS-232 B. Answer: A. USB 1. RAID 1 C." .www. Change theusers permissions so that they cannot create any potential problems in the future. SCSI D.B QUESTION NO: 168 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.

WEP C.com Ac Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? tua QUESTION NO: 173 lTe Answer: B sts A. Any Time. PS/2 C. MAC filtering C. Serial Answer: D. SSID . IEEE 1394 B.co m Which of the following is used to control access to a network based on the address hard coded into the NIC? 52 .actualtests." . Modem F.E QUESTION NO: 172 A. WPA key "Pass Any Exam. SSID D. NIC E. Parallel D.CompTIA 220-701: Practice Exam On which of the following interfaces should a technician expect to see status light indicators? (Select TWO).www.11n B. A. MAC Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A. NAT B. Channel 11 D. 802.

D. Resolves queries for resolution of host names to IP addresses. Answer: C "Pass Any Exam. B. Any Time. Security Center E. B. WEP key Answer: B QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). User Accounts C. Which of the following could the technician do to send the display to the projector? sts . C. Accessibility Options Answer: B. Reboot the computer. Secures network Internet traffic through shared key encryption. Press F1 to shift display to the projector.CompTIA 220-701: Practice Exam B. tua lTe A customer connects a projector to their laptop. Use appropriate function toggle key to switch display mode. System B.www.com Ac A. Administrative Tools D.C QUESTION NO: 176 Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A. The projector is turned on. D. SSID C." . the system will auto-select the projector on restart. Dynamically assigns IP addresses for easy client configuration. Provides security for a network through the use of ACLs. Go into Device Manager and enable the projector. but no display shows on the screen. A. MAC filtering D.co m 53 .actualtests. C.

Compact Disc D.CompTIA 220-701: Practice Exam QUESTION NO: 178 After the problem is resolved. Digital Video Disc B. and then select the Support tab. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. B.F QUESTION NO: 180 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). D. select Properties. 1. select Status. C. Return the system to the user. Open a command window and runipconfig from the command line. Open a command window and run net /?from the command line.D. and then click on Device Manager. which of the following should be the NEXT action according to the troubleshooting theory? A. B.44MB Floppy Disk Answer: B. A. Run the System Configuration Utility from the run line and click on the Services tab. Recreate the problem and reapply the solution to ensure it worked properly.co m 54 . Solid State Drive F. Backup Tape C.actualtests. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE).com Ac tua lTe sts . Right click on My Computer. Any Time. Verify that all other parts of the system are working properly. IDE Hard Drive E. Open Network Connections from the control panel." . D. select the Hardware tab. C. E.www. right click the Local Area Connection. "Pass Any Exam. A.

Which of the following is the MOST likely cause of the problem? . C. users coworker to confirm what the user said and verify there is a problem. user to move so the technician can check the computer for problems. Installation from Microsoft. Windows CD installation E.E QUESTION NO: 182 Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A. XCOPY all files from another computer C.CompTIA 220-701: Practice Exam Answer: D. B. The user saved the files to a different location." . A.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE).actualtests. Purchase a fully configured hard drive Answer: A. C.com 55 Ac tua lTe A. sts A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. The local user profile is corrupt.www. Factory recovery partition B. B. user to state the issue and stop the user when the technician has an idea of how to fix the problem.com D. D. The user accidentally deleted the files. Answer: D QUESTION NO: 184 "Pass Any Exam.D.co m . Network installation F. Any Time. D. The user selected an alternate hardware profile. user to explain the problem and listen without interrupting the user.

1076 feet (328 meters) Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A.actualtests. Computer Management Answer: A "Pass Any Exam. UTP B. Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam Which of the following is the maximum cable length of a CAT5e? A. Increased RFI B. Decreased EMI D. MSCONFIG B. Task Manager D. 492 feet (150 meters) D. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A. ThinNet C. Decreased ESD C. 100 feet (30 meters) B. Fiber D.co m 56 . ASR C." .www. 328 feet (100 meters) C. Any Time.

IDE D. Parallel Answer: A QUESTION NO: 189 Which of the following ports is commonly used when adding a network printer in Windows XP? A. net use F: \\ComputerName\ShareName /persistent:YES .txt B. net use \\ComputerName\ShareName /persistent:YES :F D. net use F: \\ComputerName\ShareName /persistent:NO C. net use \\ComputerName\ShareName /persistent:NO :F B. Serial C. Parallel port Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. Sysprep.inf "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? A. Standard TCP/IP port B.co m Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? .com 57 Ac tua QUESTION NO: 190 lTe Answer: D sts A.www. Ntbtlog." .actualtests. Any Time. SCSI B. USB port C. Serial port D.

D. B. Which of the following is MOST likely the cause? A.www. A new security update is available for download. C.actualtests. Any Time.ini Answer: D QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. System Properties>General C. The default printer is out of paper or offline.dos D.CompTIA 220-701: Practice Exam C. Answer: D "Pass Any Exam.com Ac tua lTe sts .co m 58 . Where would they find this setting? A. Bootsect. PCMCIA D. Boot. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A. PCIe C. System Properties>Advanced>Environment Variables D. ISA B. The UPS is disconnected from the wall. The speaker wires were disconnected while cleaning. System Properties>Advanced>Performance Settings>Advanced B." . AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk.

Start > Help and Support C. Which of the following is MOST appropriate? A. the customer asks for an explanation the cause of the problem. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A. SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem. Start > Programs > Accessories > System Tools > Help and Support D. The paper jam was caused by moisture in the paper tray.www. Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A. Securing wireless access points D. The process of removal is so complex that only those certified for repair should attempt to resolve. Storing passwords B. Any Time." . Default gateway C. ISP D. Hostname B.co m . Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts . B.com 59 Ac A.actualtests. Blocking harmful network traffic C. Right-click My Computer > Help and Support B.

CAT5e C. RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A. Cryptographic mechanism that identifies the sender as well as the message integrity B. D. Any Time.www.com Ac tua A. Requires the receiver to have access to thesenders private encryption key lTe sts QUESTION NO: 200 . B. C.actualtests. Generators extend the requirement to periodically change passwords. D. the functionality of the rollers was impaired and therefore ceased to transfer properly. Answer: D "Pass Any Exam. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A.in which adds the signature block to all email messages C." .CompTIA 220-701: Practice Exam C. Email applicationadD. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Due to condensation within the lower tray assembly. Generators eliminate the requirement to establish log-in attempt limitations. Generators eliminate ausers tendency to create passwords that can be a security liability. RG-58ThinNet D. Generators create new passwords every time a user signs in to prevent social engineering.co m 60 . CAT6 B. An infallible method which binds a signature to a message D.

Motherboard B. Standoffs "Pass Any Exam. CPU E. 8GB D. Riser cards B. Allows analog video output to a variety of devices C." . Capacitors Answer: C. 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO). Allows digital video to a variety of devices D. 2GB B. 4GB C. A.D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Fan C.CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A.co m Which of the following describes the S-video mini-DIN connector on laptops? .actualtests.www. Allows a LCD projectors output to display on a laptops screen B. Allows digital video and audio to a variety of devices . Heatsink D. Any Time.com 61 Ac tua lTe sts A.

172. Screws D. 169.0.CompTIA 220-701: Practice Exam C.168. 192.16. Daughterboard Answer: B QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Downloaded Program Files D.0." . Dial-up B.com Ac tua lTe sts . Cable C.co m 62 .15 Answer: A "Pass Any Exam.15 D. Browser Plug-Ins C.25 C.254.actualtests. DSL D. Any Time. Temporary Internet Files B.1. Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A.0.15 B.www.0. 10. Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A.

Ability to detect hardware incompatibilities and resolve them C. Graphics adaptor D. Malicious software that is self-replicating and self-propagating B." . Malicious software that is self-replicating and self-propagating C. Malicious software that monitors Internet surfing habits Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to bypass the IRQ channels to work directly with the CPU B.CompTIA 220-701: Practice Exam QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A.www. Malicious software that changes theusers home page C. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 Which of the following devices would enable a user to use multiple computers with a single monitor? A. KVM B. Malicious software attached to another piece of software D. Malicious software attached to an incoming email Answer: C QUESTION NO: 210 Which of the following BEST describes a worm? A. Malicious software that monitors Internet surfing habits B. Malicious software attached to another piece of software D. Ability to detect and correct single bit errors in memory D. USB hub C.com 63 Ac tua lTe sts . Capture card "Pass Any Exam.co m .actualtests. Any Time.

802. Active Directory Restore Mode Answer: C QUESTION NO: 214 Answer: B QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Answer: B "Pass Any Exam. Which of the following would be the BEST startup selection? A. Run a power supply test. C. Boot into Safe Mode. 802. D. Which of the following standards should the technician upgrade to? . Apply the latest service pack. B.11n wireless card C. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash.actualtests. 802. Safe Mode with Command Prompt C. Before the technician performs any diagnostics which of the following actions should the technician take? A.11g wireless card B.11a wireless card D. Debugging Mode B.co m 64 . Last Known Good Configuration D.11b wireless card sts A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Run a backup routine. 802.com Ac tua lTe A.www." .

Which of the following should the technician do NEXT? A. C. Restore the backup to a new hard drive." . Tell the customer that abluescreen is another name for stop error.com Ac tua lTe A. Create a checklist of the most likely issues.CompTIA 220-701: Practice Exam QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Failed fan C.actualtests. C. What is a bluescreen message? How should the technician respond? 65 .www. Explain that it is a message that assists in identifying problems based on the error code. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. The customer asks the technician. Check the security log for error codes. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? "Pass Any Exam. Any Time. Under powered fan B. sts . Which of the following is MOST likely causing the sound? A. D.co m A customer receives a bluescreen message. D. Update all software to determine if this corrects the problem. B. System clock feature D. Answer: A QUESTION NO: 217 Answer: A QUESTION NO: 218 A technician hears a sound that resembles a ticking clock coming from a system. B.

actualtests. and a regular mouse without having to connect all of the devices each time. Which of the following will allow this functionality? A. Pad locks C. A. DNS E.com 66 Ac tua lTe sts . NetBEUI "Pass Any Exam.www." . SATA hard drive with a rubber gasket C. Crossover cable Answer: A QUESTION NO: 221 A customer states they want a new hard drive that is resistant to shock.co m . Daisy chain C. Solid state hard drive D. Which of the following can be installed to accommodate the customers request? A. Logical Token B. RSA keys D. AppleTalk B. IPX/SPX D. Network Hub D. PATA hard drive B.CompTIA 220-701: Practice Exam A. Docking station B. In the office they want to use a 24 LCD monitor. full size keyboard. Cable locks Answer: D QUESTION NO: 220 A customer has a 12 laptop computer. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO). Any Time. DHCP C.

Vacuum Cleaner F.www." . Any Time. B.C. Laptop AC Adapter D. Laser Printer B. D. Create a utilities partition on the hard disk prior to OS install. Which of the following should be plugged into a UPS located at a users desk? (Select THREE). A private network between two computers using wireless cards without using a wireless access point between them. Monitor C.actualtests. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. which of the following must be performed for the installation to be successful? A. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. D. A secured line of communication between two points through a public network. Disable the system BIOS so the SATA card can take boot precedence. C. Press F6 when prompted to load the additional drivers. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. Use the Windows XP Professional for SATA card support feature when installing Windows. Computer Answer: B.co m .F QUESTION NO: 226 "Pass Any Exam. Portable Heater E.CompTIA 220-701: Practice Exam Answer: B. B. A.D QUESTION NO: 223 Which of the following BEST describes what a VPN is? A. C.com 67 Ac QUESTION NO: 225 tua Answer: D lTe sts .

B. D. It says that they need to login and change their old username. 802.www.CompTIA 220-701: Practice Exam Which of the following slot types has the GREATEST peak bandwidth? A.com Ac A.sys file that is located on the root directory. Enter System Configuration Utility and select Startup Menu. Answer: B QUESTION NO: 228 Answer: A QUESTION NO: 229 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. Phishing B. Which of the following is this an example of? lTe sts . Bluetooth 2. Spyware D.actualtests. C. ISA B. PCIe C. password along with all of their account information. Midway through Windows loading. Trojan tua A client receives an email stating that their online auction has been compromised. Press F8 after POST but before Windows begins to load. Edit the config. power cycle the system. Infrared D. Any Time. PCI-X Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A. Botnet attack C.co m 68 .0 C. 802.11b B.11a "Pass Any Exam." . AGP D.

RJ-45 D.actualtests.com 69 Ac tua lTe sts . Serial D. "Pass Any Exam. From the MMC snap-in C. From Administrator tools in the control panel Answer: C QUESTION NO: 233 In Windows XP. but has to be terminated at the last device? A. Parallel Answer: B QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A. RJ-11 B. which of the following can the technician use to stop a program from loading at startup? (Select TWO)." . USB B. which of the following locations can a programs executable file be typed in and launched from? A. From the system configuration utility B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together.co m . SCSI C. From the start command window D.www. ST Answer: A QUESTION NO: 232 In a Windows machine. Any Time. BNC C.

Net stop Answer: B. Select Start. "Pass Any Exam. Registry C. Which of the following is the BEST response? A. hold the can upright and spray. C. Which of the following is the BEST response from the technician? A. Inform the user that there is no record of the prior call.CompTIA 220-701: Practice Exam A. C. Can I redirect your computer to a network printer until a technician can repair the problem? B. Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago. type print lpt1 in the box. MSCONFIG E.www. Inform the user that a technician will be out to resolve their problem shortly.co m .actualtests. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Performance Monitor D. remove the cover. B. Have you removed and replaced the printer drivers already? C. remove all the components inside the case and spray each one separately. D. D. Event Viewer B. Answer: D QUESTION NO: 236 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. B. Any Time. Close existing ticket and open a new trouble ticket for the user. Inform the user that the problem will be escalated to a supervisor for resolution.D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer.com 70 Ac tua lTe sts . Unplug the power cable. Leave the unit powered up so that any issues with cleaning can be immediately realized. when the black window opens. type CMD in the run line." . Unplug the power cable.

C. hold the can upside down and spray. remove all components. tua lTe Memory was added to a Windows laptop and upon booting up. A.co m . GrounD. Memory brand is different than the computer. B. sts QUESTION NO: 238 . the BIOS only reports the original memory amount. Which of the following are the MOST likely issues? (Select TWO). D.E QUESTION NO: 239 A user reports that their laptop has frozen up and will not shut down or log off. Wait until the main battery is exhausted and then remove." .www. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Remove the CMOS battery.fault isolation outlet C. Anti-static wrist strap D. UPS Answer: C. Remove the internal main battery. B. Unplug the power cable. Memory is defective. Thermal transfer compound B. Which of the following should the technician do NEXT? A. Any Time.D Answer: A. Disconnect all external devices. Operating system does not recognize the additional memory. Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO).com 71 Ac A.actualtests. Memory mismatch. Anti-static mat E. Anti-magnetic screwdrivers F. "Pass Any Exam. remove the cover. D. Memory size needs to be adjusted in Device Manager. C.CompTIA 220-701: Practice Exam D. E.

Removable storage C." . When putting a PC into long-term storage B. Which of the following is the BEST course of action? A. A. When traveling to other countries C. USB "Pass Any Exam.co In which of the following situations would a voltage switch on a power supply need to be changed? m 72 . Cache D. Replace then entire power supply. Replace the fan. Front side bus B. Any Time. C. B.com Ac tua lTe sts A. Answer: A QUESTION NO: 241 Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A.actualtests.www. When installing more powerful components . Continue using the power supply until it fails. D. RAM Answer: C QUESTION NO: 243 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 240 The fan on a power supply is not working. Verify the voltage powering the fan. When troubleshooting power issues D.

C.actualtests. IEEE 1394 Answer: B. Heat from theprinthead melts the ink onto the paper. Heat from theprinthead boils a water-based ink. Linear power supply C.D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A.CompTIA 220-701: Practice Exam B. Toner sticks to photoconductive areas on a drum." . C. D. SATA C. B.co m 73 . Heat from theprinthead transfers an image onto the paper. Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A. Small wires strike and transfer ink from a ribbon. Serial D. Switching-mode power supply B. Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead boils a water-based ink.www. B. Toner sticks to photoconductive areas on a drum. Lithium ion cell Answer: A "Pass Any Exam. Any Time. D. Nickel cadmium cell D. Small wires impact and squeeze ink from a ribbon.com Ac tua lTe sts QUESTION NO: 245 . SCSI E.

ACPI C. 24x B. 52x Answer: D QUESTION NO: 248 Which of the following hardware features controls power management? A. Although the technician has immediately responded to the dispatch. IMAPI Answer: B QUESTION NO: 249 Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue. 48x D.com 74 Ac A.CompTIA 220-701: Practice Exam QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD.ROM can be read? A. document the situation and inform the manager that the customer was not happy with the "Pass Any Exam." . Upon closure.co m . PCMCIA tua A user wants to add an additional network connection to their laptop. the technician finds the customer extremely angry that it has taken over four hours for a response. 32x C. ODBC B.www. SATA B. Any Time. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? lTe sts . Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Empathize with the customer then focus on completing the task in an expedited manner. SODIMM D. AGP C.actualtests. IRQ D.

MAC filtering is preventing the computer from connecting to the network. D. Upon closure. Report the incident to thecustomers manager. B." . Recent provider upgrades have changed the wireless specification from 802. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Focus on completing the task in an expedited manner.com 75 Ac An end user states that they are unable to connect to their home wireless network from their laptop. Which of the following is the MOST likely cause for the problem? tua lTe sts .11n. Which "Pass Any Exam. The customer was able to print and then left on vacation. Everyone else is able to print to the color printer without a problem.www. C. Since returning the customer is only able to print to the black and white printer. Answer: B QUESTION NO: 252 A. Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris. D. document the situation and inform management that thecustomers behavior was undesirable. B. Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer. They were able to connect without a problem the day before.actualtests.CompTIA 220-701: Practice Exam response time. B. Any Time. to ensure that the keyboard is still functioning. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. D.11a to 802. C. The wireless network card has been disabled by the hardware switch. Follow up with the customer at a later date.co m . actions taken and the outcome. but now they are unable to see the network at all. Which of the following should be the technicians NEXT troubleshooting step? A. C. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Ask another technician to verify that the findings are correct. The wireless network is not properly configured. The technician then explained to the customer the importance of keeping a clean area around their computer. Document the issue including findings.

CompTIA 220-701: Practice Exam of the following is the MOST likely cause for the customers issue? A.actualtests. Firewall B. B. The print spooler service needs to be restarted on the client computer. Any Time.7 D. Answer: C QUESTION NO: 254 When installing a new CPU for a customer. 192. It assists in keeping the CPU cool.23 "Pass Any Exam.co m 76 .168. It prevents theft by covering the values written on the CPU. C. D. 176. The DHCP service needs to be restarted on the client computer.1.15. Modem tua Which of the following devices should be added to a network to support full-duplex communications? lTe QUESTION NO: 255 sts Answer: D .www.16 C. Ethernet hub D.1. Thecustomers permissions have changed and needs to be an administrator to print color. It prevents voltage from shorting out the CPU. It keeps the new CPU from falling out of the socket. B. Which of the following is the correct explanation of the paste? A.com Ac A.1.9.1." . 8. Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A. D. The printer address has changed and the customer needs to remap their printer. the customer asks what the tube of paste that came with the CPU is used for. 206. Switch C.3 B.1. C.

" . Incremental B. C.co m . Limited amount of memory for the display adapter B. Which of the following backup type should be selected? A. B. D. has four integrated processing units. Not enough free space on the hard drive C. Daily Answer: A QUESTION NO: 258 Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Copy C. is clocked four times faster than a normal unit. Answer: D QUESTION NO: 260 "Pass Any Exam. has twice the cache of a dual core processor. Which of the following is the MOST likely cause of this? . Full D.www.actualtests. Any Time. requires memory to be installed four units at a time. Graphics card jumpers need to be reconfigured D. The backup should clear the archive bit for each file. The monitor needs to be replaced with a newer model lTe sts When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.com 77 Ac tua A.

The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. the customer is not done describing all their symptoms. provide remote assistance to users. double the number of pins.CompTIA 220-701: Practice Exam A dual core CPU has: A.actualtests. D. Any Time." . The technician should ask the customer to repeat the problem several times so they can verify all of the facts. Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. B. Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. twice the amount of cache.com 78 Ac tua lTe sts . encrypt the contents of a hard disk. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. D. C.www. two separate processing units. B. the technician knows what the solution is. Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. However. prevent unauthorized login attempts. C. D. Which of the following would be the MOST appropriate action of the technician to take? A.co m . C. Answer: C QUESTION NO: 262 SSL technology is used to: A. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. secure communications with websites. has two error correcting and checking units. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. B.

A wrist strap B. Reinstall the mouse drivers. "Pass Any Exam. C. Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. C. A UPS D. The laser will be hot. Which of the following is the BEST way to respond the customer? A. Ask the user about where information on that update was released.com 79 Ac tua A." . Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. D. Which of the following would BEST resolve this issue? sts QUESTION NO: 265 . Disregard the statement and continue to resolve the new issue. C. Calibrate the touch screen. The print spooler can catch any loose clothing. Nonmetallic tools C.www. D.actualtests. Wait until the customer completes their statement andexplain how to resolve the new issue. State that the update has no relationship to the new issue and continue implementing a solution. B.co m . B. The ink carriage might move.CompTIA 220-701: Practice Exam A. D. Replace the touch screen. Replace the mouse. The print fuser will be hot. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Any Time. B.

Stop the mandatory update. B. ipconfig B. C. D. Install the update without notice. ping C.actualtests. Ignore the call and call back afterwards.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling. Answer: B QUESTION NO: 270 "Pass Any Exam. Ask the customer for permission before answering the call. Which of the following is the BEST course of action? A. Email the users about the update." . telnet D. Any Time. B. sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours.co m . Which of the following would be the BEST way to communicate the mandatory update to the users? . D. Post notices around the building. Answer the call and then resume work.www. C.com 80 Ac tua lTe A. Step outside and answer the call.

Export registry file B. B. "Pass Any Exam. Clear any removable disks from all drives and start-up PC. C. Install a wireless PCMCIA card. Control Panel>Services C. Update the firmware in LAN adapter.actualtests. Which of the following would be the BEST method? A. Backup registry file C. Any Time.co m 81 . D.CompTIA 220-701: Practice Exam When attempting to boot-up. Control Panel>Configuring Desktop B. Install Windows Updates. Remove any incompatible hardware. Save registry file D. Install a Bluetooth USB adapter.com Ac tua lTe QUESTION NO: 272 sts .11g network connectivity to a laptop." . how can the registry backup before changes are made? A. Display Settings>Advanced Settings D. Disable plug and play in the BIOS. D.www. B. Which of the following is the FIRST procedure that a technician should carryout to correct this error? A. C. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A. a PC displays MISSING NTLDR. Display Settings>Resolution Answer: C Using regedit. Activate infrared ports in the BIOS. Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802.

RIMM C. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Which of the following is the memory type? A. 6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer. SODIMM B. which of the following locations would provide access to adjust the input levels? A.shell B. 9-pinD.co m 82 . DDR RAM D.www. shell E.actualtests. SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. 15-pin D. One of the memory modules has 168 pins. Any Time. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP.com Ac QUESTION NO: 276 tua lTe sts ." . Start>Settings>Control Panel>System>Hardware C. RJ-45 C. Start>Settings>Control Panel>Speech D.

Task Scheduler C.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally. Power supply warming or cooling B. Error correcting memory making data adjustments "Pass Any Exam. B. Autoexec.www. Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts . Workstation D.com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. The printers USB port is not compatible. Logon phase B. Which of the following services is MOST likely causing the issue? A. Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files. Kernel loading phase Answer: C A.co m 83 .bat C. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A. The user does not have the correct printer driver. Print Spooler B. The report is not formatted to use USB. Boot loader phase D. C." .actualtests. Any Time. Which of the following is the MOST likely cause of the noise? A. D. The user does not have the correct network drivers. nothing happens.

Install additional ribbon cables. Modify the path variable to include the location of winipcfg. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. B. C.actualtests. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation. C. Any Time." .www. The hard disk drive has failed. enable one of the new devices in each profile. D. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Upgrade the power supply. There is no display on the monitor and the PC shuts off following the beep. B. but either device will function if the other is disconnected. D.ROM drive. The CPU has dislodged from its socket. lTe A user reports their PC beeps when it is turned on. C. The monitor has failed. D. Run theipconfig /registerdns command.exe.com Ac tua A.CompTIA 220-701: Practice Exam C. Install the support tools from the Windows XP CD. Which of the following is the MOST likely problem? sts QUESTION NO: 282 . Sometimes either or both devices fail to function. Run theipconfig /all command. "Pass Any Exam. Which of the following should the technician do? A. The operating system is corrupt.co Answer: A m 84 . Create two hardware profiles. B. Which of the following should the technician do? A. Hard drive is failing D. Upgrade the device drivers for both components.

co m 85 .actualtests. D. Use the format command. Root Answer: A QUESTION NO: 287 "Pass Any Exam. DNS D.com Ac QUESTION NO: 286 tua lTe sts ." .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A. B. Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers. C. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Any Time. Use thefdisk command. MAC filtering C. Repartition the hard drive.www. Program Files B. Which of the following is a BEST practice to ensure that the companys data is protected? A. ISDN B. Use a low level format. Documents and Settings D. Windows C.

Which of the following is the MOST likely cause of the error? A. Installing the newest memory available D.pair copper wire "Pass Any Exam." . The user has placed a non-bootable floppy diskette into the diskette drive. B. Hyperthreading D.com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts . D.co m 86 . Any Time. The hard drive jumpers are configured incorrectly. Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message. the technician verifies that the hard drive is being correctly recognized by the BIOS. Installing the fastest memory available B. IEEE 1394 C. DDR2 RAM C.actualtests. Fiber optic B.www. TwisteD. Answer: B QUESTION NO: 289 A. MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. C. While troubleshooting. Installing more memory of the same type and speed C. Dual independent bus architecture B. The BIOS must be set to auto-detect the hard drive. The hard drive has failed.

com Ac tua lTe sts .CompTIA 220-701: Practice Exam D. Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A. Coaxial D. UTP Answer: D Which of the following cable types has an RJ-45 connector? A. RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam.co QUESTION NO: 292 m 87 .pair copper wire B.actualtests. IEEE 1394 C.www. Any Time. IEEE 1394 D. SC D. Fiber optic B. Fiber optic C. RJ-45 B. TwisteD. LC C." .

64-bit Answer: C "Pass Any Exam. Dual channel B. 802.11a C. Docking station B.co m 88 . Express bus C. ISA slot D. 802. Dual Inline Package (DIP) B. ECC D. Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A. Hyperthreading D. Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.11n D. L2 cache C.com Ac tua lTe sts QUESTION NO: 296 . Non-ECC C.CompTIA 220-701: Practice Exam A. Any Time. TCP/IP B.www.actualtests. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A." .

actualtests. Data encryption would be more secure over wireless connections. Windows Multiple Language Keyboard Pack C.www. C. B. Upgrade formats the drive B. D.CompTIA 220-701: Practice Exam QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A. In the socket of a component C. A user would need to manually type the SSID to connect. On top of a component D. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A. Windows Multi-user Interface Pack "Pass Any Exam. Clean install formats the drive Answer: B QUESTION NO: 301 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Any Time. Applications need to be reinstalled with an upgrade D. The access point would now transmit on only one channel. Upgrade retains user settings C.com 89 Ac tua lTe sts . Data encryption would be less secure over wireless connections. Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. Windows Language Wizard B.co m . Windows Multilingual Interface Pack D. On the outside of a heat sink B." .

255. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A "Pass Any Exam. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. 255. Any Time. C.0. B. Determine how long before the user is due for an upgraded system.255.0.actualtests. Determine if changes have been made that could have caused the problem. sts .1 C.0 D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A.co A user reports that their USB device has stopped working. Determine if any other users are affected by the problem. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.0. D.0. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C.255. 255. 255.www.255.0 Answer: C QUESTION NO: 303 Which of the following should the technician use to display ." .0 B. Determine how long the user has had the problem. 255. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? m 90 .com Ac QUESTION NO: 304 tua Answer: A lTe A.mp3 at the end of mpeg layer 3 file names in Windows XP? A.

com 91 Ac tua Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO).www. To support active desktop E. BIOS B. seeing windows. D.co m . RAID D.C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Higher response time B. Limited bandwidth Answer: B. aero glass. Which of the following types of backup should the technician select? A. Incremental "Pass Any Exam. three-dimensional viewer. Support different resolutions D. The user has asked that a full backup be run every day. floating bars. Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A. a user has the ability to customize translucent windows called: A.CompTIA 220-701: Practice Exam QUESTION NO: 305 In Windows Vista Ultimate. lTe sts . CPU Answer: D QUESTION NO: 307 A. B. Any Time.actualtests. Limited display size C." . C. RAM C.

C. Answer: C QUESTION NO: 310 Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD. Daily C. Develop a plan to get the drive replaced. tua lTe A technician has been troubleshooting a users problem with their CD.actualtests. Call their manager and report the status of the issue. D. Question the user and make sure that they have not made any changes to their system recently. Call their manager and report the status of the issue. Differential D. Establish a theory of probable cause. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. findings and solutions. C. B. C." . "Pass Any Exam.CompTIA 220-701: Practice Exam B. B. Which of the following is the NEXT step that the technician should take? A. Which of the following should the technician do NEXT? A.www.com 92 Ac A. Run a full system backup. Any Time. Which of the following should the technician do NEXT? sts .co m . D.ROM drive and has tested and found that the drive is defective. The technician has validated the problem and suspects that the application needs to be reinstalled. Run a backup of the system.ROM drive and tested that everything is working properly. B. D. Establish a plan of action to resolve the problem. Perform a backup before making any changes. Document their findings and the actions taken. Document all issues. Normal Answer: D QUESTION NO: 309 A user in a SOHO is having problems with a software application.

actualtests.exe B. Which of the following utilities should the technician run? A. dxdiag QUESTION NO: 313 Answer: C QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.www." . 2MB sts Which of the following is the default page file size for Windows XP? .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 312 A home user reports they have purchased a new video game for their PC but have trouble running it. 4095MB C. msconfig D. Smss.com 93 Ac tua lTe A. The size equal to the physical memory B.co m Answer: D . 1.sys D. Ntldr C.dll Answer: D QUESTION NO: 315 "Pass Any Exam. Any Time. regedit B. Ntbootdd. Hal. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. ipconfig C.5 times the physical memory D.

www. D. B.com 94 Ac tua A technician is late getting to a service call first thing in the morning. Inform the client the service must be rescheduled with a different technician. Call the customers scheduled that day and reschedule all the appointments to different days." . D.actualtests. Restate the issues to the customer for validation. B. Which of the following is the BEST method to overcome the issues at hand? A. Ask to get an interpreter to assist in the language barrier. D. Answer: C QUESTION NO: 317 A. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. and make the repairs as quick as possible to try to catch up on the schedule.co m . Answer: C QUESTION NO: 318 A technician is working on a computer with periodic shutdown problems. B. Which of the following is the BEST approach to tell the customer what is going on? A. Which of the following is MOST likely causing the shutdown issues? "Pass Any Exam. Use email so that everything is in writing. Which of the following is the BEST course of action to take care of the appointments during that day? lTe sts . Any Time. Skip the first appointment. Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues. Get a language to language conversion dictionary to help understand what is being said.CompTIA 220-701: Practice Exam A technician is informing a customer about the finding of any specific computer problem. explain the reasoning to the client. Use the proper acronyms. It has been in service for four years and is located in a copier room. C. Use non-technical terms. C. Go to the first scheduled appointment late. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. C. Use technical jargon.

C.actualtests. 40 Answer: B "Pass Any Exam. Improper ventilation from dust buildup inside the computer.com Ac tua lTe sts QUESTION NO: 320 . Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A. B. Power supply on the computer is going bad. Higher electricity measured in volts. Electromagnetic interference due to the copy machine in the room.www. IEEE 1394 Answer: B Which of the following will be true of the battery with 9 cells instead of 6 cells? A. Any Time. Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB. D. 25 D. RS-422 B." .9 port? A. More horsepower will be provided. RS-232 C. IEEE 1284 D.CompTIA 220-701: Practice Exam A. B. Greater duration of power availability. C. More devices can be powered at one time.co m 95 . 15 C. Power supply to the room is not great enough for both the copy machine and the computer. 9 B. D.

Disable SSID broadcast. Use a TPM Chip. D. Use a MAC filtering. Enable Volume Shadow Copy. Which of the following provides the BEST solution? A. Use WPA encryption. G.actualtests.G Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability." . Add a USB hub to each computer.co A technician must come up with a solution to control multiple computers with a single monitor. Enable DHCP. F.D. B. sts .CompTIA 220-701: Practice Exam QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). D.0 data rates? "Pass Any Exam. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2. Add a Bluetooth connection to all computers.www. Add a KVM switch to thetechnicians computer. 16-bit card B. A. Any Time. C. Which of the following is the BEST solution? m QUESTION NO: 323 96 . Disable WEP. B. Answer: A.com Ac tua lTe A. Add an infrared connection to all computers. 128-bit card D. C. E. 32-bit card C.

this is going to make the technician late for the next service call appointment. A worm requires user interaction. 16Mbps. A virus self-replicates.5Mbps. 12Mbps. Any Time. after completion. and reschedule. and go to the next service call. apologize. 2. 1. 1.0Mbps. Make the first appointment and then. apologize. A virus does not require user interaction. C. Call the second customer. D. D. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Stay on the current service call and arrive late on the next service call. A worm self-replicates. C. B. Answer: C Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician. C. 2. B. D.co m .CompTIA 220-701: Practice Exam A." . 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A. and reschedule. B. Rush to finish the job. Call the next service call. Which of the following is the BEST resolution for the issue? A. 20Mbps.5Mbps. 450Mbps C. "Pass Any Exam. Which of the following would be the BEST way to handle the situation? sts QUESTION NO: 327 .0Mbps. 10Mbps.com 97 Ac A. call the second customer and explain you are running late. tua lTe A technician scheduled two customer service appointments at the same time without realizing. Leave the current service call to make the next service call. Go to the second appointment because it is listed as priority and then reschedule the first. 480Mbps B. 360Mbps D.www.actualtests.

D. RJ-11 B." . Call another technician who has worked with this customer in the past and inquire about any prior issues.co m 98 .actualtests. B. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Any Time. BNC D. C. B. RJ-45 C. Which of the following should the technician do FIRST upon arrival at the customer site? A. Explain that the issue can not be resolved because the technician does not understand the language.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 329 A customer states that the computer is making a loud noise.www. D. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Ask the customer if the technician can change the language. Answer: C QUESTION NO: 330 Answer: B QUESTION NO: 331 Which of the following connectors are used on the end of a fiber cable? A. Change the language and complete the service call. C. tua lTe A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Tell the customer that the operating system is corrupted and must be reinstalled.com Ac A. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Which of the following options should the technician do NEXT? sts . ST "Pass Any Exam. The current language on the workstation is the customers native language.

com 99 Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 332 A workstation is running slow on certain applications during the day.www. WindowsVista Ultimate C. Any Time. Which of the following applications can be used? A." . Windows Sidebar D. Windows XPMedia Center D. Windows 2000 Professional sts Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? . Windows Narrator Answer: C QUESTION NO: 333 Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A.co m . A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Windows Vista Home Basic B. Windows Vista Home Premium C. Windows Media Center C. Windows Defender B. WindowsVista Business D.actualtests. Windows XP Professional B. Windows XP Professional Answer: B QUESTION NO: 335 "Pass Any Exam.

actualtests. Task Manager B. Sidebar Interface "Pass Any Exam. Any Time. LCD failure Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A. Answer: C QUESTION NO: 338 The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? A.CompTIA 220-701: Practice Exam A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Pointing stick failure B. D. Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A. gadgets.co m 100 . applets. a person who go through a corporations waste to see if they can use any of the information. icons." . a worm that attacks multiple computers and memorizes each computers keystrokes. Hard drive failure C. B. hives. B. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Which of the following is the MOST likely cause? A.www. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic.com Ac tua lTe sts . Memory failure D. C. D. C.

The printer drivers need to be rolled back to a previous version. Which of the following is MOST likely the issue with the smearing print? A." .co m 101 . Spooler service needs to be restarted. Too many pages are being sent to the printer at one time. Wrong type of paper is being used for this printer.actualtests. a computer must meet which of the following hardware requirements? A. Any Time. C.com Ac A. LCD monitor D. User Account Control D. Biometrics tua lTe Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? sts . The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels.www. Smart cards D. B. Username B. 800MHz processor B. 128MB graphics card C. D. The printer was working fine Friday. Aero Display Manager Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. Key fob C. 512MB RAM "Pass Any Exam.CompTIA 220-701: Practice Exam C. Answer: C QUESTION NO: 340 Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 342 A user reports that no picture is appearing on the monitor. C. Verify that all other computer components are operating normally.com 102 Ac tua lTe A. D.actualtests. Which of the following steps should the technician take NEXT? A.co m . Replace the video card to confirm diagnosis. Any Time. DOSKEY C." . B. Right-click the applications shortcut and choose Compatibility. Right-click the applications shortcut and choose Properties. Right-click the applications shortcut and choose Properties. Select Run in 256 colors. CONVERT. After speaking with the user and examining the symptoms. C. Establish an alternative diagnosis. Answer: A "Pass Any Exam.EXE D.www. Right-click the applications shortcut and choose Explore. Select Disable Visual Themes. D. The Compatibility tab within an application shortcuts Properties B. which of the following will BEST fix this issue? A. Answer: A QUESTION NO: 343 Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly. B. The Previous Versions tab within an application shortcuts Properties sts Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? . Enter the Compatibility tab and select Run in 256 colors. Question the user to determine what has caused the video card to fail. Enter the Compatibility tab and select Disable Visual Themes. the technician believes that the computers video card has failed. Without changing Windows Vistas system-wide color depth settings.

co A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Telnet D. Any Time. RAM D. Dxdiag C. Disable Automatic Restart Answer: C QUESTION NO: 348 A technician is working on a computer that has a virus downloaded on it. Event Viewer sts . The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the "Pass Any Exam. Which of the following should be used to troubleshoot this error? m . Which of the following is MOST likely the issue? A.www. Case fan B." . Which of the following Advanced Startup options would BEST resolve this issue? A. Processor C. Device Manager B. Hard drive Answer: D QUESTION NO: 346 Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware.CompTIA 220-701: Practice Exam QUESTION NO: 345 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound.com 103 Ac tua lTe A. Debugging Mode B. Active Directory Restore Mode C.actualtests. Last Known Good Configuration D.

co m 104 . Which of the following would need to be created prior to the installs? lTe sts .actualtests. Last Known Good Configuration C. Safe Mode B. Debugging Mode B. Wattage and size B. Which of the following would get the computer back to the operational state it was before the install? A.www. Resistance and size "Pass Any Exam. Restore Point B. Any Time." . Disable Automatic Restart Answer: A QUESTION NO: 349 After installing a program. Safe Mode D. Back up of the data C. Which of the following Advanced Mode Options should be used to start up the computer? A. a computer is getting stop errors. Last Known Good Configuration C. Emergency Repair Disk (ERD) D. Systems Restore Answer: D QUESTION NO: 350 A.CompTIA 220-701: Practice Exam virus. Debugging Mode D. USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A. The technician has uninstalled the program. but the stop errors continue.com Ac tua A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.

11 standards operates at a maximum speed of 11Mbps? A. Chkdsk B. 802.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files.com Ac tua lTe sts . Any Time. Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802.11g D. The access point is next to a speaker B." . Scandisk Answer: C "Pass Any Exam. Indexing D. 802. Which of the following would BEST assist their searches? A. Which of the following would MOST likely cause the connection drops? A.actualtests. 802.CompTIA 220-701: Practice Exam C. Electrostatic Discharge (ESD) C.11n C.11b B.4GHz wireless access point that drops connections. 802.www. Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2. Voltages and size D. Defrag C.co m 105 . Cordless phones D.

actualtests. Answer: C QUESTION NO: 358 A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Send a test page to the printer.com 106 Ac tua QUESTION NO: 357 lTe Answer: B sts . Any Time. B. The largest cache that resides at the chip level. The user submitted the job as a priority. The fastest cache that resides at the chip level. D. The largest cache that resides outside the chip level. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. The job must be deleted using theprinters front panel. The technician does not have the necessary permissions. D.CompTIA 220-701: Practice Exam QUESTION NO: 355 Which of the following BEST describes L1 cache? A. it will not delete. Power cycle the printer. The fastest cache that resides outside the chip level. D.www." . B. Run an alignment page. Answer: C QUESTION NO: 356 A user reports that print jobs are not printing. Which of the following is the MOST likely reason? A. C. Replace all of the print cartridges.co m . C. When the technician tries to delete the job. B. Once a job is submitted to the queue it cannot be removed. Which of the following options would BEST help troubleshoot the problem? A. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. C. A user reports that the print jobs from a color inkjet printer appear fuzzy. Which of the following is the MOST likely cause of the missing detail? "Pass Any Exam.

This printer is not capable of printing such fine details select another type of printer. WEP withshareD. D.key authentication C.11a D.actualtests. Some of the inkjets are clogged in the cartridge. The printer is set in draft mode in the printer properties. The printer does not support the font on the document." .key authentication D. C. 802.11b C. 802. Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A.11n B. Any Time.co m 107 . 802. B.key authentication B. WPA2 withshareD. WEP2 withshareD. Bluetooth Answer: A Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.key authentication Answer: B "Pass Any Exam. Infrared D. Wi-Fi C.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A. Gigabit Ethernet B.CompTIA 220-701: Practice Exam A. 802.www. WPA withshareD.com Ac tua lTe sts QUESTION NO: 360 .

Any Time. sysedit B. convert B.ini C.www. fdisk C. Unplug the network printer and then replace with a new printer." .com 108 Ac tua lTe sts A. chkdsk "Pass Any Exam. msinfo32 . The hard drive is faulty and needs to be replaced. Answer: A QUESTION NO: 363 Answer: C QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. The automatically restart feature in System Failure option is on. The system cannot connect to the network.actualtests. Save all print jobs. msconfig D. Notify all users before unplugging the printer.co m Which of the following utilities can change the startup programs? . Answer: B QUESTION NO: 365 Which of the following commands will partition a hard disk on a Windows XP computer? A. The system does not have enough free hard drive space. C. D. Delete all print jobs before replacing the printer. boot.CompTIA 220-701: Practice Exam QUESTION NO: 362 A technician must replace a network printer. Which of the following is MOST likely the cause of this problem? A. Which of the following is the FIRST step the technician should take? A. D. B. B. replace the printer and then print everything that was saved. C.

Enter hard drive information manually into the Autoexec.co m 109 .com Ac tua A. Control Panel>Power Options>Hibernate tab B. In which of the following can the technician go to review the IRQ settings? sts . Enter hard drive information manually into the Boot.www.bat. The technician suspects an IRQ conflict. Enter hard drive information manually into theNtldr file.actualtests. Answer: D QUESTION NO: 367 Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A.CompTIA 220-701: Practice Exam D. Control Panel>Hardware>Systems>Power Management>Settings Answer: A "Pass Any Exam. After installing the hard drive which of the following must the technician do NEXT? A. B. My Computer>Hardware>Settings D." . Control Panel>Hardware Devices>Settings lTe A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. format Answer: B QUESTION NO: 366 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. Any Time. Device Manager>Power Options>Check-off the Hibernate box C. Enter hard drive information manually into the BIOS. Device Manager>Computer Properties C. BIOS>Power Menu>S11>Hibernate D. Start>Run>Regedit B.ini file. D. C.

C. The pick-up roller is defective. The toner cartridge is defective.com Ac tua QUESTION NO: 371 lTe sts . Powersupplys fan is defective. Hard drive is faulty." . C. Any Time. Which of the following is the MOST likely cause? "Pass Any Exam. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. CMOS battery is dead. Power supply wattage is too low. Power supply wattage is too high. Answer: A QUESTION NO: 372 A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. B. APM is off. D.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician has just installed Windows 2000 on a computers clean hard drive. BIOSis reporting a memory error.co m 110 . The workstation will power up if only a single drive is connected. B. The fuser unit is defective. D. Which of the following is the MOST likely problem? A. B.www.actualtests. D. C. Answer: C A technician has replaced a bad power supply in a workstation. Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. Which of the following is the solution? A. The feed roller is defective. Power supply is the wrong form factor. Which of the following is the MOST likely cause? A. The workstation does not power up properly.

C. Power supply is the wrong wattage.actualtests." .www. DDR C.CompTIA 220-701: Practice Exam A. Window Vista Home Premium D. Windows XP Professional C. WindowsVista Business Answer: C Which of the following technologies corrects errors in memory devices? A. Powersupplys fan is defective. Power supply is the wrong voltage. Windows Vista Home Basic B. Any Time. D. UPS B. ECC Answer: B "Pass Any Exam.co m 111 . Power supply is the wrong form factor. B. DLT D. Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A. SLI B. ECC C. SLI D.com Ac tua lTe sts QUESTION NO: 374 . DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A.

Any Time.co m . SMTP Answer: A QUESTION NO: 379 Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? A." .0 D.CompTIA 220-701: Practice Exam QUESTION NO: 376 Which of the following is a benefit of having parity on a memory device? A.actualtests. Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port. Lower cost B. SCSI Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A. Parallel B. WEP keys B.www. IEEE 1394 C. VPN B.com 112 Ac tua lTe sts . MAC filtering "Pass Any Exam. but requires the last device to use a terminator? A. Error detection C. SNMP C. USB 2. FTP D. SSID broadcasts C. Better cooling D.

CompTIA 220-701: Practice Exam D. WPA keys Answer: C

QUESTION NO: 380 Two wireless access points are located near each other, which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. Channel number C. SSID broadcast ID D. IP address range

QUESTION NO: 381

Answer: A

QUESTION NO: 382

Which of the following is a type of interference that can adversely affect wireless communications? A. RFI B. CRT C. EMI D. ESD Answer: A

QUESTION NO: 383

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CompTIA 220-701: Practice Exam Which of the following information can be found on a MSDS? A. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Network diagram to prevent damaging any cables Answer: B

QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue? A. Touch pad B. Flash drive C. IEEE 1394 port D. LCD display Answer: A

Answer: C

QUESTION NO: 386 Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Voltage or shocks C. Static or ESD damage D. Heat or burns

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A. Replace communications cable. B. Check to the correct type of paper is being used. C. Add additional memory to the printer. D. Change the toner cartridges.

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. LCD monitor B. CRT monitor C. NIC D. Memory chip Answer: D

QUESTION NO: 388

Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B. UTP C. RJ-11 D. Fiber Optic Answer: A

QUESTION NO: 389

A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. Fax machine C. Scanner D. Dial-up modem Answer: A

QUESTION NO: 390 After upgrading to Vista a user notices a clock, calendar, and several other items on their display. If they want to add more gadgets, which of the following features should they research? "Pass Any Exam. Any Time." - www.actualtests.com 115

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CompTIA 220-701: Practice Exam A. BitLocker B. Defender C. Sidebar D. User Account Control (UAC) Answer: C

QUESTION NO: 391 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. B. The drives device driver needs to be updated. C. The sound card is not connected properly. D. Decoder software needs to be loaded. Answer: D

QUESTION NO: 392

Which of the following is BEST used to cool down the CPU? A. Case fan B. Heat sink C. Power supply D. Decreased RAM Answer: B

QUESTION NO: 393 A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes.

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Document findings, actions, and outcomes. C. Verify full system functionality. D. Test the theory to determine cause. Answer: C

QUESTION NO: 395

A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps should the technician perform FIRST? A. Ask the customer questions to identify the problem. B. Establish a plan of action to resolve the problem and implement a solution. C. Document findings, actions, and outcomes. D. Verify full functionality and implement preventative measures.

A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes, mouse movement and the power light is blinking. Which of the following is causing this to happen? A. The BIOS need to be updated. B. The power supply has a loose connection. C. The keyboard is faulty. D. The system is in hibernation mode. Answer: D

QUESTION NO: 397 "Pass Any Exam. Any Time." - www.actualtests.com 117

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B. D. C. The operating system is corrupt.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. B.heatsinks provide passive cooling. D. Answer: A Answer: D QUESTION NO: 400 On a Windows computer. C. The technician needs to map the drive. A.heatsinks provide active cooling. Fans provide passive cooling. Ctrl + alt + L "Pass Any Exam.co m 118 . The technician needs local administrative rights. Answer: A QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation. The technician needs domain administrator rights. Configure NetBEUI settings. Any Time." .heatsinks are not. Fans provide active cooling. Which of the following is MOST likely the cause for this problem? A. tua A user purchased a TCP/IP laser printer. Print out a test page. Ctrl + alt + delete then lock computer B. B. Fans are applied with thermal compound.www.actualtests. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).com Ac A. Windows key + L C. D. Download the latest drivers from the manufacturer.heatsinks do not. Configure the IP settings. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 399 sts . C. Fans must be directly applied to the cooled component.

com Ac tua lTe sts . D.www. The adapter was rated at 50-60 Hertz. B. Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe. C.actualtests. B. Windows key + alt + delete E. D. Which of the following is the MOST likely cause? A. The function key was not pressed to toggle the video output. The adapter was rated for 110-120 Volts. The adapter was rated for 220-240 Volts. Answer: D "Pass Any Exam. The monitor and laptop video cards are incompatible.B QUESTION NO: 401 When installing the Windows XP operating system using RIS. A video card with at least 16MB of VRAM D. Any Time. which of the following must be available in the computer? A." . The video cable connecting the monitor is loose. C. A CD.co m 119 . The laptop BIOS was not updated to support external video. A hard drive with more than 4MB of free space B. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. Which of the following is the MOST likely explanation? A.CompTIA 220-701: Practice Exam D. the AC adapter for their older laptop quit working. The AC adapter was inserted in the incorrect port.ROM drive C. Windows key + Alt + M Answer: A.

Change the display resolution to a lower setting. The sensitivity of the touch pad is too high.com 120 Ac tua QUESTION NO: 406 lTe Answer: A sts A. Store the drive next to a magnet for one hour. IPSec B. . The mouse pointer software is corrupt.www. D. PGP D.actualtests. C. CHAP II Answer: B QUESTION NO: 407 When disposing of old hard drives. which of the following MOST reliably prevents all data from being stolen? A." . Physically destroy the disk platters. B. Uncheck Extend my Windows Desktop in the Display Properties. EFS C. B. The laptop is near a source of EMF interference. their pointer will randomly move about the screen or highlight words. Answer: C QUESTION NO: 405 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. B. Adjust the refresh rate of the display to 72 Hertz. "Pass Any Exam. Toggle the function key for the video display. instead of seeing their desktop they only see their background graphic. A Remote Desktop session has been established on laptop. C. Any Time. Which of the following will correct this problem? A. D.co m A user reports that when they are typing.CompTIA 220-701: Practice Exam QUESTION NO: 404 A user reports that when they attach an external monitor to their laptop. Which of the following is the MOST likely cause of the problem? .

B. Any Time. B. Setup user profiles. Answer: D QUESTION NO: 409 Which of the following should be performed FIRST before accessing the Internet? A. D." . Run thechkdsk /f command on the system.com Ac tua lTe sts . After completing the initial configuration.CompTIA 220-701: Practice Exam C. Perform a disk defragmentation. Install system patches. Run the defrag command on the system. Answer: D "Pass Any Exam. Remove the control circuit board from the drive. Install network monitoring software and perform a trace. B. D. Which of the following steps would shorten the startup time? A. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A. C. Configure biometric authentication. Run a full anti-virus scan. Remove unneeded startup applications. C. D. Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. D. C. they notice the system takes a long time to display the desktop.co m 121 . Decrease the size of the paging file.www. Format the drive. Install anti-virus software. Encrypt all local data files.actualtests.

Call the department management to document the issue. Describe the issue at the next staff meeting. The laptop has an electrical short in the power supply. E. The customer can power up the laptop when using the power cord without the docking station. Which of the following steps should the technician take prior to installing the application? (Select TWO). The laptop battery is defective and needs to be replaced. C. C. Document the issue and the applied solution. They have had problems installing this application in the past.actualtests. The laptop power cord is being used instead of the docking station power cord. Answer: B "Pass Any Exam. C. Launch the File and Transfer Wizard. B. The customer is using the laptop power button instead of the docking station power button.B QUESTION NO: 413 A technician is troubleshooting a computer error.co A customer calls a technician to request assistance in installing a new accounting application.com Ac tua lTe A. Read the application release notes. sts ." . Post the solution on an online tech forum. Which of the following should the technician do FIRST after the problem is resolved? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. Create a restore point. Boot the computer in Safe Mode. D.www. Answer: C Answer: A. they called the OEM and identify the problem. Which of the following is MOST likely causing this? A. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. m QUESTION NO: 412 122 . D. After initial troubleshooting. Defragment the hard drive. Any Time. B. D.

It runs at processor speed. Class A B. D.co m . B.www. It runs slower than the processor speed.10 is an example of which of the following address classes? A. Any Time.actualtests. It runs at half the processor speed. Provides a logical connection between a workstation and the network infrastructure D.168." .0. NetBIOS C. TCP D. It runs faster than the processor speed. Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO). IP "Pass Any Exam. DLC E. Provides a physical connection between a workstation and the network infrastructure tua lTe sts . Monitors sessions between two hosts C. Class B C. Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. Assigns IP address to the workstation B. C.CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192. SPX B. Class C D. A.com 123 Ac A.

C. Which of the following should they do NEXT? A. A hub directs traffic between locally attached computers.www.CompTIA 220-701: Practice Exam Answer: C. A hub broadcasts all traffic to all ports. Hubs are limited to a bandwidth of 4Mbps. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. Use the USMT to export the data from the old system. C. C. Which of the following can the technician do to ensure all settings are moved to the new computer? .co m 124 . Any Time. B. lTe sts A technician needs to provide a customer with a new computer running Windows Vista. Answer: B "Pass Any Exam. Hubs only support TCP/IP protocols. D. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. B. and import it to the new system." .E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A. copy the users profile from the old system to the new system. Dispose of the monitor in the trash.actualtests. Useregedit to export the user data to the new system. Dispose of the monitor according to applicable environmental regulations. Disassemble the monitor to prepare disposal of parts independently. D. Discharge the CRT prior to disposal. B. cached website credentials and desktop preferences. From Windows Explorer. The customer has required all personal information be migrated to the new computer including favorites.com Ac tua A. D.

Update the drivers for the touchpad. Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power. Lower the pointer speed in the Mouse Control Panel applet. The laptop is not receiving enough power from the battery so the battery should be replaced. Which of the following is the BEST option to solve this issue? A. Provide copies of the files to the people named on them. D. If they connect the AC adapter. Update the drivers for the video card. Which of the following is the MOST likely cause? A. B. Any Time. C. While preparing the files for the disc burning. D. C. the technician notices files that pertain to other employees.co m 125 . The power management settings on their laptop are set to disable the internal NIC. Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Format the hard drive and reinstall the OS.com Ac QUESTION NO: 423 tua lTe sts . they can connect to the network. Which of the following should the technician do? A. C. D. Call the person that wants the disc burned andask them if they can look at the files.www.actualtests. Answer: A "Pass Any Exam. Delete the files off the portable drive once they are finished burning the disc. B. The laptops NIC needs updated drivers." . B.CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Keep the files on the portable drive and then look at them later for confidential material. The laptop is not receiving enough power from the battery so a second battery should be installed.

The user is quite messy and has a lot of paper strewn about. Tell the user that they will return later in the day once they have cleaned their desk. Reset the password for them and inform them of their username. Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset. Carry it by holding it upside down by the base.actualtests. B. put on hold and forward. D. Schedule a later time to call them back once they remember their username.co m . they cannot identify their username. "Pass Any Exam. The technician needs to work on the issue but is distracted by the users mess. B. Report the issue to theusers manager and return the next day to work on the issue. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. D. Carry it with the protrusion on the back facing your body. C. Which of the following should the technician do? A.CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue. however. providing standard permissions. Organize theusers papers into file folders. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A. Which of the following actions should be taken? A. Create a new account for the user." . C. Follow thecompanys established guidelines to reset passwords. understand. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A. C. D. Carry it with the screen closest to your body. Receive.www. Carry it by using both the power and video cords for stability. Any Time. B.com 126 Ac tua lTe sts .

Research online forums for assistance. Update the OS with the most recent patches. give first impression. Receive. evaluate and respond. Which of the following is the BEST course of action? A. Respond by informing caller to slow down and change their attitude.CompTIA 220-701: Practice Exam B. D. Any Time. Ask the caller to call back when they are in a better mood. C. and forward. Verify that the user has not made any OS changes. C. D. C. Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly. Email the manufacturer with the details of the issue.actualtests. B.com 127 Ac A. B. Open the case and determine the cause of the noise. Receive. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen." . Attempt to replicate and verify the issue. D. put on hold. ask for help and respond. C. Which of the following would be the MOST effective way to respond to this call? A. Receive.www. interpret. tua lTe A customer reports that when the computer starts up. it sounds like an airplane taking off.co Answer: B m . Listen to callers concern without interrupting and being judgmental. "Pass Any Exam. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. B. Check the BIOS for temperature changes. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . Respond by asking the caller to slow down and repeat the concern twice. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues.

B. C. Put the customer on hold just for a few minutes and assist the co-worker. Which of the following is the BEST course of action? A.CompTIA 220-701: Practice Exam D.www. a co-worker asks the technician for assistance. D." . Which of the following is the BEST course of action? . At the same time. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.com Ac tua lTe A. Forward the customer to another technician in order to listen to the co-worker. Write down error code and ask for assistance. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. The technician receives another incoming call from the technician's friend. B. Avoid the incoming call and call back later. Any Time. Put the customer on hold just for a few minutes. 6 volts B.co QUESTION NO: 432 m 128 . D. Answer: B "Pass Any Exam. Forward the customer to another technician. Ask the customer's permission to put them on hold. 24 volts D. 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call. C. 12 volts C. sts A technician is on the phone with a customer. Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A.actualtests.

The technician speaks with the user. Establish a theory as to what caused the changes to the computer. Document that disabling the firewall did not solve the issue and call another technician for assistance. the technician believes that firewall settings may be the cause. Replace the workstations NIC. B.co m 129 . Use Windows Recovery Console to perform a repair installation of Windows. B. Which of the following troubleshooting steps should the technician take NEXT? A.www. C. Answer: D A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. D. After speaking with the user.com Ac QUESTION NO: 436 tua lTe sts . Formulate another theory as to what might be causing the problem." . Answer: D "Pass Any Exam. Report theusers story to management and wait for further instructions. Any Time. Install anti-spyware and run an initial scan. D. Answer: B QUESTION NO: 435 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. C.actualtests. however. Replace RAM modules and verify that all other system components are operating properly. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Which of the following should the technician do NEXT? A. disabling the firewall did not help the issue. D. Reinstall the firewall software. B. C. Contact the user to determine if any recent changes have been made to the computer. Perform a virus scan and evaluate the results.CompTIA 220-701: Practice Exam QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error. Replace the motherboard and perform a system restore. Which of the following troubleshooting steps should the technician perform FIRST? A.

B. C. Ignore the situation so as to avoid workplace conflict. Which of the following describes the BEST course of action? A.www. B. Report the situation to appropriate authorities. D. D. Delete all the illegal content from the user's computer. Report the situation to the appropriate authorities.CompTIA 220-701: Practice Exam QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. D. When is it appropriate to make copies of a customers confidential data? "Pass Any Exam. Insist that the user immediately delete the content. Plug the computer into a different power outlet. Confiscate the co-workers personal storage media. Answer: B QUESTION NO: 439 A. Ignore the content and complete the repair.co m 130 ." . Answer: A QUESTION NO: 438 While troubleshooting a problem on a users computer.com Ac A technician notices co-workers copying files onto their personal storage media. C.actualtests. Use a signal attenuator. Which of the following can the technician recommend? A. Answer: D QUESTION NO: 440 An IT service provider receives laptops from many different customers. Any Time. Notify the customer about their stolen data. from computers which are in for repair. Use an uninterruptible power supply (UPS). C. Which of the following is the BEST course of action? tua lTe sts . Use a surge protector. a technician discovers content which they believe may be illegal. B.

Any Time. It is never appropriate to copy acustomers data. Windows 2000. B. random characters? sts . D. DDR3 B. Windows XP Professional.CompTIA 220-701: Practice Exam A. A low toner cartridge D.www. Windows XP Home Edition. B. For backup purposes and if the technician deems it necessary. RDRAM C. resulting in the need for continuity chips in otherwise unused slots? A. For backup purposes and with thecustomers permission. SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A.com Ac tua A." . Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. WindowsVista Ultimate. A corrupt software driver B. C. It is not appropriate unless the content is public knowledge. An invalid IP address lTe Which of the following can cause a printer to output nonsensical.actualtests. Answer: D "Pass Any Exam. C. DRAM D. D.co m 131 . Excessive humidity C.

CMOS battery C.actualtests. Processor "Pass Any Exam. WPA D. WAP D.com 132 Ac tua lTe sts A." . Docking station D. TV tuner card C. WAP C.co m Which of the following protocols is used to encrypt data on a wireless network? . HTTPS C. HTTP . Video capture card Answer: B QUESTION NO: 445 Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A. WEP B. Which of the following components should the technician replace? A. SFTP B.www. which of the following hardware components needs to be installed? A. L2 cache B. HTTPS Answer: C QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down. KVM switch B.CompTIA 220-701: Practice Exam QUESTION NO: 444 If using Windows Media Center. Any Time.

1024GB D. RAM capacity C.www. Check the wireless card for antenna connections. Any Time. Explanation of error codes Answer: A.C. 16GB B. 2048MB Answer: B Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE). Check the wireless card to be sure it is seated correctly. Check the software for a complete install.D "Pass Any Exam. Check to see if wireless is turned on. 32GB C. Mapped network drives F. Hidden devices D. B. D.com Ac tua lTe A.co QUESTION NO: 449 m 133 ." . A. System clock Answer: B QUESTION NO: 448 Which of the following is the maximum partition size of the FAT32 file system? A. sts A users laptop has a built-in wireless NIC and cannot see the network. Devices by type B.CompTIA 220-701: Practice Exam D. Which of the following is the FIRST course of action to take on the laptop? . I/O address ranges E.actualtests. C.

8080 Answer: A QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Active Answer: D QUESTION NO: 452 By default. TV tuner C.com Ac tua lTe sts .www. Capture D.actualtests. 80 D.CompTIA 220-701: Practice Exam QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers. 80 B. 110 C. by default." . Liquid D. Multimedia B. Heatsink B. 2335 D. which of the following ports is used for Remote Desktop (RDP)? A. 25 C. is used for Telnet? A. Graphics accelerator "Pass Any Exam. Any Time. 23 B. Passive C.co m 134 .

Wireless card C." . SATA D. Last Know Good Configuration D. Safe Mode with Networking Answer: A Which of the following network types provides a secure connection to a private network over the Internet? A. Enable Boot Logging C. VPN D.actualtests. Bluetooth Answer: A QUESTION NO: 456 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. HTTP C.www.co m 135 . TELNET Answer: C QUESTION NO: 458 "Pass Any Exam. Any Time. NIC B. WAN B.com Ac QUESTION NO: 457 tua lTe sts . Safe Mode with Command Prompt B.

Memory C. Bridge B. Turn off the power to the USB device first then the computer. Operating system B.www.com Ac Which of the following should a technician do in order to remove a USB storage device in Windows 2000? tua QUESTION NO: 460 lTe sts . Unplug the device from the computer. C. but the motherboard needs an update. Router C. Crossover cable D. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Chipset Answer: C QUESTION NO: 459 A customer has two computers with NICs installed.actualtests. Any Time. The technician has determined this can be done. Which of the following should the technician do? "Pass Any Exam. Firmware D. Use the Safely Remove Hardware icon in the System Tray. Use the Safely Remove Hardware icon in the Control Panel. Switch Answer: C A. Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away.co m 136 . Which of the following would be the BEST recommendation to the customer? A. Which of the following must the technician update? A.CompTIA 220-701: Practice Exam A technician receives a call from a client requesting that a faster CPU be installed into their PC. B. D." .

try not to use numbers in the password.actualtests. Improved security features C. a technician should advise the customer to: A. Improved performance B. C. D. B. B. use their telephone number as the WEP key. select new." .CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 462 When setting up security for a wireless home network. create the folder in My Documents then click and drag the new folder to the desktop. try and keep the same password so the customer can always remember it.com Ac tua lTe sts Answer: A . rightclick on the desktop. Any Time. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. Send the drive to a data recovery company. D. change the password frequently. Answer: A QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A. C. QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. C.co m 137 . create the folder on a flash drive and then click and drag the new folder to the desktop. use the run command and type folder. and select folder. B.www. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. D. Improved video game performance "Pass Any Exam. Improved registry settings D.

The monitor driver version C. Which of the following is the FIRST item to check? A.co m . B. Boot into setup/BIOS and check the Graphics options. Which of the following options is the FIRST step in successfully booting the computer? . Have the user power off for five minutes then restart the system. D. The power to the external displays docking station D. Run a check disk operation on the hard drive. C.actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. Answer: C QUESTION NO: 468 "Pass Any Exam. Have the user check external drives for media. Boot the unit in Safe Mode by pressing F8.com 138 Ac tua lTe A. Boot into BIOS and check the hard drive status. The refresh rate for the external display Answer: D QUESTION NO: 466 Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work. Boot the unit in Safe Mode by pressing Ctrl/Esc. Any Time. B. Boot the unit in Safe Mode by pressing F5. If the monitor has been degaussed recently B." . sts A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. C.www. Which of the following is the FIRST step the technician should take? A. D.

however. Which of the following is the BEST recommendation that a technician could make when configuring the printer? tua QUESTION NO: 470 lTe Answer: D sts A.1. website where cookies are required." . website that does not require a password to log in. Configure the printers IP to 127. press F8 and select Safe Boot. The technician tries to boot the computer with the Windows CD in the drive. Boot into BIOS/Setup and update the BIOS. secure website. C. When WindowsStarts. C. Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning. B. Any Time.com Ac A customer wants to add a network printer to a home network. The technician explains this is a: 139 . Set the IP address to match the gateway address.0. D. popup advertisement that has been blocked. Which of the following is the FIRST action the technician should take? A. press F8 and select Last Known good configuration.0. Which of the following is the BEST course of action to take? "Pass Any Exam. Boot into BIOS/Setup and change the boot sequence. Enable print sharing from the main computer. D. C. B. B.actualtests.CompTIA 220-701: Practice Exam A technician wants to reinstall Windows operating system on a notebook computer. .www. When Windowsstarts. the computer boots off the installed operating system on the hard drive. Answer: D QUESTION NO: 469 A. Set the printer to DHCP. D.co m A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.

Unplug and then re-connect all cabling to the components. Replace the video card because there is no display. Remove the power and check the position of the jumpers on the motherboard. B. Run the computer until the error occurs then find where the source of the heat is. Check to see if the monitor and computer are powered by a UPS. Ask the customer how the laptop is being used when it reports the error. "Pass Any Exam. Which of the following would be the NEXT troubleshooting step? A. Ask the customer what is occurring when the display is lost. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Any Time.com 140 Ac A. pauses and then repeats. C. Consult the maintenance manual for the error code. The NEXT step to evaluate the problem is to: A.actualtests. D. Answer: B QUESTION NO: 472 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. tua A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. Check the quick setup guide for BIOS settings.co m .CompTIA 220-701: Practice Exam A. Which of the following is the BEST course of action to determine the cause? lTe sts . replace the network card in the printer. Check the System Event log for over temperature entries. The technician arrives and finds the printer is online but there are not any lights on the network card.www. B. check the printer for paper jams in the path. B. Remove the battery and run the laptop on the external power supply. D. C. D. B. C. Update or reinstall the display driver." . Answer: C QUESTION NO: 473 Answer: B QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue.

WPA encryption D. Biometric authentication Answer: D "Pass Any Exam. have each user remove and re-install the printer to update the driver.actualtests. Any Time. D. Standby B. Sleep D. B. cycle the power on the printer and observe the boot process. D.co Answer: B m 141 . The NEXT action would be to: A. but only in monochrome. Smart card authentication C. have the customer clear the print queue and reboot." .com Ac tua A. Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use. flash the firmware on the printer to match the new driver. Shutdown lTe Which of the following power saving modes in Windows XP uses hard disk space to store active memory? sts QUESTION NO: 476 .CompTIA 220-701: Practice Exam C. The technician knows the print server had maintenance done over the weekend that included driver updates. check the printer properties on the server. Hibernation C. C. Password authentication B.www. power off the printer. power cycle the printer to update the driver. Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color. Which of the following security technologies is this considered? A.

reseat the video card in the PC. Which of the following Windows services is not starting during boot? m . Which of the following steps should the technician recommend the user take in order to resolve the problem? A.AES Answer: A QUESTION NO: 479 A user calls to report a completely blank screen on their PC.co A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. try turning the monitor on/off. Print Spooler D. try turning the monitor on/off.com 142 Ac QUESTION NO: 480 tua Answer: C lTe A. D. Add Hardware Wizard C.www." . Answer: C "Pass Any Exam. check the video cable from the monitor to the PC. reseat the video card. check the power cable on the monitor. WEP C. check the power cable on the monitor. Any Time. check the video cable from the monitor to the PC. C. The technician on call determines that the PC is powered on and is not in standby mode. Turn the monitor on/off.CompTIA 220-701: Practice Exam QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. WPA. WPA2 B.actualtests. Check the video cable from the monitor to the PC. WPA D. Reseat the video card. Turn the monitor on/off. B. IPSec Services sts . Computer Browser B.

DMA controller C.CompTIA 220-701: Practice Exam QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A.actualtests. DMA controller D. BIOS C. Southbridge D. Northbridge B. Northbridge Answer: A QUESTION NO: 482 Answer: C QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Any Time.www. Southbridge B. BIOS C." .com 143 Ac tua lTe A. Southbridge Answer: A QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? "Pass Any Exam. CMOS D. DMA controller sts . Northbridge B.co Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? m .

Any Time. Answer: A QUESTION NO: 486 Which of the following demonstrates a physical method of intrusion detection? A. Slot A Answer: A "Pass Any Exam. 775 C.com Ac tua lTe sts . D. 478 B. Check the power outlet to verify it is supplying power. Biometric password B. BIOS D.CompTIA 220-701: Practice Exam A.co m 144 . Verify that the power button is plugged into the motherboard. Check the power supply for voltage output. Northbridge B. B. Replace the power button. 959 D." .actualtests. Port triggering C. C. Bitlocker Answer: C QUESTION NO: 487 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Case open switch D. Which of the following is the NEXT troubleshooting step the technician should take? A. DMA controller Answer: B QUESTION NO: 485 A desktop computer is not responding when the power button is pressed.www. Southbridge C. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet.

E QUESTION NO: 490 When troubleshooting an issue with a customer. The technician can ping the users workstation and the printer. The printer has corrupt drivers.CompTIA 220-701: Practice Exam QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer. It was working fine yesterday.co m .www. Which of the following is the MOST likely cause of the problem? A.com 145 Ac tua lTe sts .actualtests. Any Time. SODIMM D. Dual-core Answer: A. The printer is no longer the users default printer. A." . PCI express C. Unplug the PC and put on an anti-static wrist strap. D. Theusers workstation has a faulty NIC. Inform the customer of how long it might take to resolve the problem. The printer has a faulty NIC. The technician can also print a test page from another workstation. C. DDR2 E. Multi-core B. Update the virus definitions and start a scan for viruses. Answer: D QUESTION NO: 491 "Pass Any Exam. B. Verify when the last time the computer was working correctly was. Which of the following is the FIRST thing the technician should do? A. B. Answer: A QUESTION NO: 489 Which of the following architectures are designed for multi-threaded applications? (Select TWO). C. D.

Check power on theusers laptops.com Ac tua lTe sts . Which of the following should be selected to BEST meet the user's needs? A. Update the antivirus definitions. Any Time. they do not want the updates to interfere while they are working. D. however. Answer: A QUESTION NO: 492 A user wants their computer to automatically receive updates from Microsoft. Update the network device drivers. Answer: A QUESTION NO: 493 Which of the following is an example of biometric security? A. Assign a password complexity policy.co m 146 .www. B. Which of the following is the FIRST thing a technician should check? A. Set automatic updates to download only. "Pass Any Exam. Turn on Automatic Updates. C.actualtests. Turn off the firewall. B. WPA D. D. MAC filtering Answer: B QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer.CompTIA 220-701: Practice Exam A technician is asked to connect a Windows XP SP3 computer to the Internet. C. Check the print queue. Fingerprint scanner C. Which of the following is a best practice? A. B." . Username/password B. Disable all file shares. Set automatic updates to download and install.

Motherboard settings B. B." .www. Firmware settings C. Check the disk for scratches. Answer: B QUESTION NO: 495 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. BIOS settings lTe A user's computer does not boot. a technician notices that the software hangs during the hardware detection phase. Check the CMOS battery. Answer: A "Pass Any Exam. How should the technician troubleshoot this issue? A. D.com Ac tua A. Jumper settings D. Check the network connections. NTFS D. The technician needs to change the computers settings to boot from a recovery CD.actualtests. Which of the following file systems should the technician select? A.co m 147 . Where should the technician make the necessary boot order changes? sts QUESTION NO: 496 . Any Time. HPFS C.CompTIA 220-701: Practice Exam C. Check the domain print server. Check for incompatible hardware. Check the boot order in the BIOS. C. D. FAT16 B. FAT32 Answer: C Answer: D QUESTION NO: 497 While installing Windows XP.

Check the manufacturer's website. Right-click My Computer icon. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A. Right-click System Tray. Right-click Start menu. Add Hardware Wizard. select Properties D.co m 148 . select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. Answer: B QUESTION NO: 501 "Pass Any Exam. The installation CD is not available. select Properties B. Backup Manager C. Check the printers BIOS. Check the USB port. D.www.actualtests. Right-click My Network icon. Any Time. B. Which of the following is the BEST solution to locate the correct drivers? A." .com Ac tua lTe sts . C. select Properties C. Task Scheduler Wizard D. The problem is related to large files being deleted. Task Manager B. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A.CompTIA 220-701: Practice Exam QUESTION NO: 498 After several months users report that their computer runs slower.

actualtests. A T-1 connection Answer: B QUESTION NO: 502 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. SMTP D. AT C.www. PC/XT D. Manually on the printer C.com 149 Ac tua lTe QUESTION NO: 503 sts . NNTP B. An asynchronous modem C. From the administrative tools applet Answer: C QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. HTTP Answer: C "Pass Any Exam. From the printer properties page D. ACL Answer: A When a job fails to print. A network interface card B. where would a technician go in Windows to print out a test page? A.co m . Any Time. TELNET C. From theprinters drivers B. ATX B." .CompTIA 220-701: Practice Exam Which of the following adapter cards is used to access the Internet through a telephone line? A. A cable modem D.

Port mirroring C.www.co m 150 . Full duplex D. Hub B. LDAP Answer: C QUESTION NO: 506 Which of the following transmission types allows for a NIC to send and receive data simultaneously? A. Bridge D. Port forwarding Answer: C QUESTION NO: 507 A. NTP B.actualtests. Switch Answer: D QUESTION NO: 508 Which of the following network devices interconnects networks together? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A. Any Time.com Ac Which of the following network devices helps prevent data collision by not allowing data to be broadcast? tua lTe sts . PPTP C. RDP D." . Modem C. Half duplex B.

Modem C. Switch B. C. "Pass Any Exam. B. while laser printers can be harmful to the environment. Switch B. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Any Time. Hub C. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. Modem Answer: C QUESTION NO: 509 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A.co m .CompTIA 220-701: Practice Exam A. Router D. Answer: C QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A. Ink jet printers are safe for the environment. Router D. D. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Hub Answer: D QUESTION NO: 510 A.com 151 Ac tua lTe Which of the following is a difference between a local printer and a network printer? sts . A maximum of two computers can share a local printer verses unlimited users can share a network printer.www.actualtests." .

The power supply D. The writing element B. The interface Answer: A Answer: C QUESTION NO: 514 Compliance regulations regarding data sensitivity are primarily created to protect the: A. thermal. C. Laser printers fuse the image to the page. Any Time.actualtests.co m 152 . Printer configuration is incorrect. while the inkjet printer can only use ink cartridges.com Ac tua A. D.CompTIA 220-701: Practice Exam B. Answer: C "Pass Any Exam. C. while an inkjet printer fuses the image to the page. inkjet. The control panel C. B. C." . equipment from abuse and misuse. A print job is waiting in the print queue. Which of the following may be the cause? sts QUESTION NO: 513 . but the printer does not print the job. and impact printer? A. D. Answer: D QUESTION NO: 512 Which of the following components is a distinguishing characteristic of a laser.www. person who would be directly affected in the case of a breach. D. customer's personal files and professional data. Outdated or corrupt print driver. lTe A customer reports that while attempting to print a document it seems to queue up fine. company's intellectual property and proprietary information. Laser printers use toner. B. while an inkjet printer sprays the image on the page. Laser printers melt the image onto the page. The application used to create the document is incompatible with the printer.

800 x 640 D. D. SODIMM "Pass Any Exam. NLX D. which of the following is the minimum default resolution setting that Windows XP supports? . which of the following provides the MOST room for effective cooling? A. Micro ATX Answer: A QUESTION NO: 516 A CD drive is a type of: A. hot swappable drive." . 640 x 480 B. DVD/RW drive B. Any Time. B. optical drive. C. BTX B.actualtests. network drive. Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A. ATX C.co m In terms of screen resolution. SD flash drive C. solid state drive.www.CompTIA 220-701: Practice Exam QUESTION NO: 515 In regards to computer case form factors. 1280 x 920 .com 153 Ac tua QUESTION NO: 517 lTe Answer: B sts A. 800 x 600 C.

C. number of installed hard drives. C. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? "Pass Any Exam.com 154 Ac tua lTe sts . Answer: A QUESTION NO: 522 On a desktop computer. equivalent to the original power supply wattage. Answer: A Which of the following would be an example of an I/O interface? A. D.co QUESTION NO: 520 m . B." . PS/2 port Answer: D QUESTION NO: 521 When purchasing an extra AC adapter for a notebook computer. AGP slot D. how data is distributed between multiple drives. D. it is important for the output to be: A. SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: A. Any Time. the back up tape drive configuration. DIMM chip B. the number of partitions across multiple hard drives.www. IDE drive C.CompTIA 220-701: Practice Exam D. B. auto sensing from 100 to 240 Volts.actualtests. equal or lesser than the original power supply wattage. equal or greater than the original power supply wattage.

C. The addition of 3. the computer must be equipped with which of the following? sts QUESTION NO: 524 . Which of the following statements is MOST likely true? A. Double the clock speed on a 32-bit processor B. Answer: A QUESTION NO: 523 For a computer's core 2 processor to work properly.CompTIA 220-701: Practice Exam A. Thermal grease between the fan and theheatsink B. Thermal grease between the processor and theheatsink Answer: D Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed.actualtests. B. A 64-bit capable processor lTe To run a Microsoft Windows 64-bit OS." .com Ac tua A. The computer can run faster because of the larger power source. Two processors installed on the motherboard D. Hyper-V technology C.3 volts of power to the computer. C. The computer will overheat. Hyper-threading technology D. The memory speed will decrease.www. The computer will not pass POST.co m 155 . D. Automatic integrated surge protection is provided through the upgrade. Thermal grease between the processor and the fan C. Automatic voltage detection between 110 and 220 voltage is provided. Any Time. B. Answer: A "Pass Any Exam. The OS will have to be reinstalled. it must have which of the following? A. D.

To provide additional USB ports for the laptop E. Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO). B.co m 156 .CompTIA 220-701: Practice Exam QUESTION NO: 526 When installing a barcode scanner on a computer.D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? A. To allow additional power to be available to the laptop when docked C. To allow LAN/WAN switching Answer: A. To allow peripheral devices such as a monitor to remain attached B. "Pass Any Exam. Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding.com Ac tua lTe sts . The flatbed scanner must be removed. which of the following should occur? A. Which of the following is the possible cause? (Select TWO)." . The scanner must be configured to read the code(s) desired. Any Time.www. D. Inkjet D. Duplex C. The barcode scanner should be set up in the computers BIOS. A. C.actualtests. Impact B. The scanner must be installed between the PS2 mouse and the computer. To provide additional software security to the laptop D.

but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.www. B. Boot in Safe Mode. E. Memory chip Answer: B. D. The repairs go as planned. The CRT display has failed.actualtests.CompTIA 220-701: Practice Exam A. Windows has a corrupt boot." . Cooling fan C. D. Which of the following would be the BEST course of action for the technician to take? A. "Pass Any Exam. B.B QUESTION NO: 530 The user states the desktop computer is very noisy.com 157 Ac tua lTe sts .C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Any Time. The power supply is not connected to the system board. Boot from Emergency Boot Disk. A PCI card is not correctly seated. Hard drive D.ini file. A memory chip is defective. CPU B. Boot to Last known Good Configuration. C. Which of the following could be contributing to the noise? (Select TWO). Motherboard E. Answer: A. A. C. Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work. Boot from LAN.co m . Call and/or email the owner the status of the repair and answer any remaining questions they might have.

the owner would probably not want to be bothered during the work day. relaying details of the repair to save the technician time. DVI-D B. Express card C. asks to have a single-connection that will carry video and audio to and from the PC. C. Keep the power supply within acceptable temperature ranges. Which of the following technologies is capable of this functionality? A. Mini-PCI card B. Document the work done at the firm and leave the company owner a voicemail.co m .CompTIA 220-701: Practice Exam B. Answer: D QUESTION NO: 533 A customer would like to build a Media Center PC for their home theater. ask one of the assistants at the company to contact the owner. Document the work done at the firm. DVI-I C. Keep thenorthbridge chip within acceptable temperature ranges. VGA D. and personally contact the owner to update on the status of the repairs. tua Which of the following is the purpose of a heatsink in a PC's CPU? lTe sts . B. C. D.1 "Pass Any Exam. HDMI Answer: D QUESTION NO: 534 Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A. PC card 8. D." .www. Any Time. Document the work done at the firm.com 158 Ac A. leave a copy for the company owner. Keep the processor within acceptable temperature ranges. Keep the hard drive within acceptable temperature ranges. and due to space constraints.actualtests.

C. 56K dial-up Answer: B QUESTION NO: 539 "Pass Any Exam.2 Answer: B QUESTION NO: 536 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.co m Answer: A 159 . Satellite D. in marked matching slots. C. Any Time.actualtests. B. lTe sts Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? . Memory has to be installed in same speed and size modules. Reformat the hard drive. using at least five passes.com Ac tua A. using chips equal to or larger than 1GB in size. D. QUESTION NO: 537 Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A. Memory has to be installed in matching pairs. Memory has to be installed in marked matching slots. Use a multi-pass third party formatting utility. Run a high powered magnet over the drive several times. The motherboard jumpers need to be properly configured. Fractional T1 C." . B. which of the following is true? A. Use Windows built-in Disk Management utility and format the disk. WiMAX B.www. D. PC card 7.CompTIA 220-701: Practice Exam D.

Windows XP Professional E. Device Manager C. Security Center B. UTP B. WindowsVista Ultimate B.CompTIA 220-701: Practice Exam A small business is looking to run new cabling for their upgraded network. Due to limited ability to conceal cabling within walls. STP Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A. Any Time. lTe sts . Event Viewer Answer: D QUESTION NO: 541 A." .com Ac tua A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Fiber D. Windows Vista Home Premium Answer: A.www.actualtests. WindowsVista Business D. Windows 2000 Pro C. Windows Defender D. the company is being forced to run the lines along power wiring and overhead lighting. Coaxial C. Which of the following would be the MOST cost effective cable to choose? A.co m 160 .C QUESTION NO: 542 A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? "Pass Any Exam. Which of the following operating systems currently include this functionality? (Select TWO).

5 C." .co m 161 . can run at which of the following modes? A. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A. Two C.1.18. 100Mb B.10. ping t 172. One B.11 B.122.0. Fuser B. Ribbon C.16.actualtests. Any Time. ping f 189.68. Four D.com Ac tua lTe sts QUESTION NO: 544 .5 D.168.7 Answer: C "Pass Any Exam. Full duplex C. 10Mb D.CompTIA 220-701: Practice Exam A.www. ping v 10. Toner D. Five Answer: A QUESTION NO: 543 A laser printer uses which of the following consumables? A. Liquid ink Answer: C Network hubs. by design. ping a 192.

Any Time. C." . MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC. MSCONFIG was used to execute the system. B. MSCONFIG was used to enable the computer services. MSCONFIG was used to execute the win. Which of the following is the MOST likely cause of the issue? A. D.com 162 Ac tua lTe sts . msconfig B. B.actualtests. MSCONFIG was used to disable the computer services.ini file. MSCONFIG C. PERFMON B.ini file. Which of the following choices is MOST likely the cause? A. MSTSC D. dir Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally. the operating system will only recognize 1GB of RAM. edit C. Upon power on. Answer: B QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following commands is used to open an editor to adjust the Windows database? A.www. The PC BIOS does not support the new RAM size. The RAM has been inserted backwards in their slots. regedit D. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.co m .

The monitor is not plugged into the video card. Any Time. System Information D. ipconfig 127.0. The BIOS revision is the latest version. Which of the following is the MOST likely cause of this problem? A. D.0.1.actualtests. B. The Use Printer Offline option is checked.com Ac tua lTe sts QUESTION NO: 551 . Control Panel B. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing.0. D.1 C.0.CompTIA 220-701: Practice Exam C. ping 128. The physical printer online light is lit. My Computer C.1. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A.1 Answer: D "Pass Any Exam. C.0." . The Print Processor has been changed in Printer Properties. localhost 128. The Printing Preferences has been changed in Printer Properties. Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.co Answer: B m 163 . no errors are reported and the data cable is connected.0 B. ping 127.0. The Use Printer Offline option is not checked.1 D.www.

Performance Logs and Alerts D. Computer Management B. Any Time. Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A." . Performance Logs and Alerts B. Device Manager "Pass Any Exam. Computer Management B. Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A.com Ac tua lTe sts . Computer Management B.actualtests. Device Manager C. Device Manager D.www. Component Services Answer: A QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A. Performance Logs and alerts C. Computer Management C. Component Services D. Device Manager C. Performance Logs and Alerts D.co m 164 .CompTIA 220-701: Practice Exam QUESTION NO: 553 In which of the following is the Event Viewer located? A.

My Computer B. Task Manager D." .co Which of the following utilities is started when msinfo32 is entered in the run line? m 165 .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A. System Information Answer: A QUESTION NO: 560 Which of the following commands opens a utility that will display component driver versions? A.www. System Properties C. Any Time. System Tray Answer: B QUESTION NO: 558 Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A. Startup Menu C.actualtests. System Information C. Control Panel D. System Properties B. cmd "Pass Any Exam.com Ac tua lTe sts A. Task Manager D. System Configuration B. System Configuration .

Hardware Wizard D.com Ac tua lTe sts .CompTIA 220-701: Practice Exam B. Power Options B. dxdiag C. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. Hardware Wizard D.www.co m 166 . Any Time. Performance C. Simple File Sharing B. Event Viewer C." . msconfig Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A.actualtests. Hardware Wizard D. msinfo32 D. Power Options B. Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A. Simple File Sharing C. Computer Management Answer: D QUESTION NO: 564 "Pass Any Exam.

8 B. 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.CompTIA 220-701: Practice Exam Which of the following is a class C IP address? A. 10 C. 26 D. 12 C. 4. 26 D.www.168." . 12 C. 192.100.com Ac tua lTe sts .168.1.actualtests.1.168. 122. 10 B.1 D. 26 D.co m 167 .1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A.1. 10 B.100 C. 28 Answer: A "Pass Any Exam. 172. 28 Answer: A QUESTION NO: 566 How many characters are used in a 128-bit WEP encryption key? A. Any Time.10.1 B.

CompTIA 220-701: Practice Exam QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 16 C. 63 D. 64 Answer: C

QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802.11g B. 802.11n C. 802.11b D. 802.11a Answer: B

QUESTION NO: 570

Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. B. Connects multiple users to one computer. C. Connects multiple computers to one monitor, keyboard, and mouse. D. Allows multiple computers to communicate with each other in a network. Answer: C

QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A. Router B. DSU C. Modem D. CSU "Pass Any Exam. Any Time." - www.actualtests.com 168

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on, and that it gets unusually hot. The battery is full and the laptop is plugged in, and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Fan B. CPU C. Battery D. RAM Answer: A

QUESTION NO: 573

Answer: B

QUESTION NO: 574

Which of the following BEST describes SPAM? A. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages Answer: B

QUESTION NO: 575

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A. Cable ties B. ESD strap C. MSDS D. Surge protector

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Which of the following safety tools prevents static electricity damage to internal computer components?

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CompTIA 220-701: Practice Exam Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Worm B. Trojan C. Spam D. Logic bomb Answer: B

QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Virus B. Worm C. Adware D. Spyware Answer: D

Answer: C

QUESTION NO: 578 If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. WindowsVista Business C. WindowsVista Premium

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A. WAN B. VPN C. LAN D. VLAN

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Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

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QUESTION NO: 577

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CompTIA 220-701: Practice Exam D. WindowsVista Ultimate Answer: D

QUESTION NO: 579 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. B. Safely Remove Hardware Function. C. Disable in the BIOS. D. Restart the OS. Answer: B

Which of the following steps will find an IP address? A. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Start> Run>typecmd> dir D. Start> Run> typecmd> goto Answer: B

QUESTION NO: 581

A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? A. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. Document findings, actions and outcomes Answer: D

QUESTION NO: 582

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QUESTION NO: 580

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CompTIA 220-701: Practice Exam It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B. A record of the administrative passwords C. A complete restore of the hard drive D. An emergency repair disk (ERD) Answer: D

QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before; however, they are not receiving any WiFi signals. Which of the following should the technician do? A. Suggest they move computer around. B. Check to see if the NIC is functioning. C. Check thatWiFi is enabled. D. Ask if they have a modem. Answer: C

Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 Answer: D

QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose? A. Stand by B. Shut down

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QUESTION NO: 584

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Any Time. The technician has not heard back from the client. Email an assistant at the business to see if they are satisfied with the services rendered. B. Broadband card QUESTION NO: 587 Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business. Right click on the print job and select resume. WiFi Card C. NIC B.actualtests.CompTIA 220-701: Practice Exam C. D. Right click on the print job and select cancel. Hibernate D. sts How can a user continue a paused print job when using Windows XP? .com Ac tua lTe A. Email the business owner and offer discounted services for the next system upgrades. C. Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Which of the following would be the BEST course of action to take? A. D. Contact the customer with a follow-up call. Bluetooth D. Right click on the print job and select properties." . Contact the customer with a follow-up call. Right click on the print job and select restart.co m Answer: C 173 .www. inquiring how the systems are running and offering any additional assistance. inquiring when the next system upgrades can be started and offer discounts. B. C. Answer: C "Pass Any Exam.

CompTIA 220-701: Practice Exam QUESTION NO: 589 A company customer calls in because the keyboard on their newly issued laptop is not working right.com 174 Ac tua lTe sts . D.www. Switch B. C. B. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Check the keyboard drivers in Device Manager and reload if out of date." . Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A.actualtests. /b D. Modem C. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.co m . /r B. Any Time. The customer had the laptop working properly all day in a docking station setting. Router Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A. Which of the following is the NEXT action to take? A. but is now attempting to use the laptop's embedded keyboard. Where would be the proper place to configure this? "Pass Any Exam. Have the customerrestart the computer to reset the keyboard for the customers profile. /v C. Bridge D. Question the customer to determine if they are using the embedded keyboard for the first time.

BIOS D. RAID 5 C. BOOT.com Ac A. RAID 1 B. PXE Boot Rom B. Processor B. RAID 1 C. RAID 6 D." . RAID 10 Answer: A "Pass Any Exam. Which of the following RAID arrays is the technician using? sts . RAID 0 B. RAID 10 tua lTe A technician has setup two disks in a RAID array of equal size.INI file C. RAID 5 D. Optical Drive D.co m 175 . CPU Fan C.actualtests.www. Hard Disk MBR Answer: C QUESTION NO: 593 A user reports a constant whining noise coming from their computer while it is on. Which of the following is MOST likely failing? A.CompTIA 220-701: Practice Exam A. Any Time. Hard Drive Answer: B QUESTION NO: 594 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A.

" . Any Time. RAID 5 D. Fiber B. Coaxial D. RG-6 "Pass Any Exam. CAT6 C. STP B. RJ-45 B.co m 176 . RAID 1 C. RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A. RAID 0 B.com Ac tua QUESTION NO: 598 lTe sts .www. STP D. UTP Answer: B Which of the following cable types contains a foil shield inside the jacket? A. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A. Fiber C.CompTIA 220-701: Practice Exam QUESTION NO: 596 Which of the following RAID arrays does stripping with parity? A.actualtests.

Cable Answer: B QUESTION NO: 603 "Pass Any Exam. BNC C. RJ-11 B.actualtests. ST D.www. STP sts Which of the following cable types have a single copper wire used for sending and receiving data? . Coaxial B. UTP C. RG-6 QUESTION NO: 601 Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A. DSL D. Fiber D.co m Answer: A 177 .CompTIA 220-701: Practice Exam C. Satellite C. ST D." . BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A.com Ac tua lTe A. Any Time. Fiber B.

Fiber D. Botnet C.www.11a B. 802. Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A.CompTIA 220-701: Practice Exam Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.11g D. Spyware Answer: D "Pass Any Exam. Any Time. 802. Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A." . 802. Spam D. DSL B. Cable C. Spam C. Botnet B.actualtests. Spyware B. Satellite Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A.com 178 Ac tua lTe sts .co m .11n C. Adware D.

Botnet . Uninterruptible power supply C. Spyware B.co Which of the following malware types sends out email from a clients address book? m 179 .com Ac tua lTe sts A. Grounded outlet Answer: B QUESTION NO: 610 Which of the following boot devices can a Live version of the OS be installed and tested on.CompTIA 220-701: Practice Exam QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A." . Any Time. without actually installing it on the workstation? "Pass Any Exam.actualtests.www. Botnet D. Spyware C. Surge protector D. Adware C. Spam B. Power strip B. Worm D. Adware Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A.

CompTIA 220-701: Practice Exam A. CD B. Floppy C. Internal hard drive D. Network Answer: A

QUESTION NO: 611 Which of the following protocols uses port 110 by default? A. FTP B. HTTPS C. SMTP D. POP Answer: C

Which of the following is a type of solid state drive? A. IDE hard drive B. DVD.ROM drive C. USB thumb drive D. SCSI hard drive Answer: C

QUESTION NO: 613

Which of the following motherboards would be installed in a small form factor case? A. ATX B. Micro ATX C. AT D. NLX Answer: B

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QUESTION NO: 612

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CompTIA 220-701: Practice Exam QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. Answer: D

QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A

QUESTION NO: 616

Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Fire resistant B. Lower latency C. Increases length of cable D. Can be used with VoIP Answer: A

QUESTION NO: 617 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer "Pass Any Exam. Any Time." - www.actualtests.com 181

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 618 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition, the customer reports the NIC link lights for that computer are not on. Which of the following could be the problem? A. Firewall is not working. B. Internet site is down. C. Network server is not working. D. Switch is not working. Answer: D

QUESTION NO: 619

Answer: D

QUESTION NO: 620

A technician needs to boot a computer with only the basic devices and drivers. Which of the following boot options will accomplish this? A. Boot Mode B. Enable Boot Logging C. Safe Mode D. Debug Mode Answer: C

QUESTION NO: 621 "Pass Any Exam. Any Time." - www.actualtests.com 182

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A. Remove and replace the network card. B. Re-install the OS. C. Join the computer to the workgroup. D. Update the device driver.

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After installing a network card, the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step?

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CompTIA 220-701: Practice Exam After a computer starts it displays an error message NTLDR is missing. Where can the technician locate the NTLDR files? A. NTOSKRNL B. OS installation disk C. BOOT.INI D. NTDETECT.COM Answer: B

QUESTION NO: 622 When a computer is turned on, which of the following is the FIRST process that runs? A. CONFIG.SYS B. NTLDR C. IO.SYS D. POST Answer: D

A. Upgrade the video card. B. Connect the laptop to a monitor. C. Replace the LCD. D. Upgrade the memory. Answer: B

QUESTION NO: 624 A customer reports that a laptop does not start when the power button is pressed. When the laptop is plugged into an outlet it starts. Which of the following is the BEST solution? A. Replace the battery. B. Remove the battery.

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is troubleshooting a laptop. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start, but there is no video. Which of the following is the NEXT step to troubleshoot the issue?

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QUESTION NO: 623

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CompTIA 220-701: Practice Exam C. Replace the power button. D. Change power outlets. Answer: A

QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. Which of the following could be the issue? A. The MBR B. The power-management console C. The AC/DC adaptor D. The battery Answer: B

QUESTION NO: 626

A technician installs a new CD.ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? A. Check to see if a disk is present in the drive. B. Check the manufacturer's recommended settings. C. Check the USB settings for the drive. D. Check if the drive is properly plugged in. Answer: D

QUESTION NO: 627

A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Which of the following is the MOST likely issue? A. The RAM is not seated properly. B. The system is overheating. C. The OS is not installed. D. Additional memory needs to be installed. Answer: B

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communications in both directions one at a time.CompTIA 220-701: Practice Exam QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO). to test sociological boundaries with in the company. System RAM B. engage in harmless communication. System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: A. B." . Insulting the subject to motivate a response C. printing on both sides of paper one at a time. acquire unauthorized information to achieve a goal. printing on both sides of paper simultaneously. B.www. A.E QUESTION NO: 629 Social engineering is used to: Where is the power on password stored? A. "Pass Any Exam. Flattery Answer: C. Asking passive aggressive questions E. to perform a technical risk assessment of employees within the company. Hard Drive D. Requesting public information B. C. CMOS ROM C. . C.com 185 Ac tua QUESTION NO: 630 lTe Answer: A sts A. Any Time. Assuming a position of authority D.co m .actualtests. D.

B. Any Time. C. Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A. A tool that allows a user to connect to other computers. B. It holds a log of the last three passwords used. It pings a workstation from a remote server. C.www. It retrieves email from the mail server. Port 23 C. Answer: A Which of the following ports is used for telnet. by default? A. communications in both directions simultaneously. Port 25 D." .co QUESTION NO: 633 m 186 . A tool that allows a user to use the workstation as a telephone through the network. A tool that allows a workstation to tell the network that the workstation is present.com Ac tua lTe sts . D. A tool that tells a user of the workstation that they have exceeded their memory quota. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. It blocks popup ads. Port 21 B.CompTIA 220-701: Practice Exam D. by default? "Pass Any Exam. D.actualtests. Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A.

com Ac tua lTe sts ." . Port 25 D. Excessive movement between system memory and virtual memory. A method of recovering lost data from a hard disk.co m 187 . Any Time. C. D. Network D. UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A. and the hard drive stops working. Wireless router B. Answer: A QUESTION NO: 638 Which of the following can be used as a boot device upon startup? (Select TWO). RAM module is faulty C. Power supply D.actualtests. System RAM "Pass Any Exam. B.CompTIA 220-701: Practice Exam A. A recognized method of disposing hard drives that contain sensitive data. electric shock felt on computer case. Which of the following is the cause? A. A. USB C. Port 21 B. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Processor is going bad B.www. overheating. Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems. Printer E. The user described the problems as: occasional rebooting. Port 23 C.

Function keys (e.CompTIA 220-701: Practice Exam Answer: B. Shift + B C. nslookup D.C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A.actualtests. ping Answer: D QUESTION NO: 642 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). "Pass Any Exam. Ask another technician to take over support for this user. F12) B. Any Time.g. C. Help the user with every issue that they call about and put all other work orders on hold. Ctrl + Alt + B D. ipconfig C. Ask the user to call another technician for more in-depth assistance.www. Which of the following should the technician do? m 188 ." . F9.co A user is calling excessively with computer issues. B. netstat B.com Ac tua lTe A. Windows Key + B Answer: A QUESTION NO: 640 Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A. Explain to the user they need to fill out a work order for the computer issues. sts . D.

Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent.com 189 Ac tua lTe sts Answer: A . Replace the paper in the printer. Restart the print spooler service. and all other users are able to print to the printer. Start> Control Panel> Run>cmd Answer: A.co m .www.CompTIA 220-701: Practice Exam A. Which of the following places should the technician look to find the proper handling procedures? A. Confirm the printer name where the user is trying to print. A past technician's documentation D. Any Time. however. Which of the following is the FIRST step that the technician should do? A. MSDS "Pass Any Exam. Start> Programs> Accessories> Command Prompt E.actualtests.D QUESTION NO: 643 A user is trying to print to a network printer. The manufacturer's documentation C. Start> Run> Accessories> Command Prompt C. Reboot the workstation and have the user log in again. Riser card D. D. QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A. Start>Programs>Accessories>Communications> Command Prompt D. every time the user sends a print job to the printer. it does not print. Start> Run>cmd B. C. NIC C. There are multiple printers in the office." . B. PS/2 B. The cleaning label B.

B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer. prevent outside interference. D. Seven D. Store in an air-tight container. C. C.actualtests. Return to the manufacturer for recycling. B. Answer: D QUESTION NO: 647 When applying the security settings to a network. which of the following is the MINIMUM number of failed login attempts before a user is locked out? A. Three C.com Ac QUESTION NO: 648 tua lTe sts . assist with data transmission. D." . provide protection from heat. prevent damage from weather. Nine Answer: B The foil shielding on a STP cable is there to: A. Any Time. which of the following is the BEST way to dispose of the old cartridge? A. One B. Put the toner into a sealed bag and then throw into the garbage. Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: "Pass Any Exam. Dispose in an incinerator.co m 190 .www.

C. Ensure that the CD drive is installed. C. D. LAN B. Check to see if the BIOS register the drive. Ensure that shielded cable was used for the network. D. D.Rom is not reading a disc. B. Answer: C "Pass Any Exam. There are no limitations." . Make sure that the network cable is not touching any other cables. Answer: D QUESTION NO: 650 A user reports that their CD. Answer: B QUESTION NO: 651 Answer: B QUESTION NO: 652 A user calls with a concern about network performance. Make sure that the disc is a CD and not a DVD. WAN.www. D. Making sure that replacing the power supply is not cost prohibitive. Replacing it with a power supply made specifically for that unit. Making sure the power supply will fit into the casing. Check to see if theCD.Rom is compatible hardware.com Ac tua A.actualtests. Check to see if the network cables were terminated properly. B. Make sure the network cable is seated properly in the users computer.CompTIA 220-701: Practice Exam A. one power supply is as good as another. workgroup.co m 191 . domain. B. C. Any Time. lTe When a component has a proprietary power supply what is the main limitation? sts . What should be the BEST first step to resolve this issue? A. which of the following would be the FIRST step to evaluate this issue? A. C.

C. B. tua QUESTION NO: 655 lTe sts . What is the manufacturer of the power strip/surge protector? Answer: A.actualtests. Which of the following would be the BEST questions to ask the customer? (Select TWO). retinal scans. An established recovery point. smart cards. Is it a LCD or CRT monitor? E. A record of the ADMIN passwords.com 192 Ac A remote customer calls and says their computer and monitor will not turn on. D. D. background checks for users. Was the electric bill paid? D. An emergency recovery disk (ERD).co m . Did the computer and monitor work before? C. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. Answer: C A. Answer: B QUESTION NO: 654 Which of the following is a best practice to create during an OS installation? A. powering up? B.www. A complete back up of the hard drive. C." . Is another piece ofequipment. complex user names.B QUESTION NO: 656 "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 653 Certificate based security for a network would involve the use of: A. that is plugged into the same power strip/surge protector. B.

What would be the questions to ask this customer? (Select THREE). Make a list of all programs that will need to be reinstalled in event of a system failure B. Is another piece of equipment plugged into the same power receptacle and is it working? C.actualtests. What kind of equipment is plugged into the power strip/surge protector? Answer: B.com 193 Ac tua lTe sts .F Which of the following should be recommended prior to any solution that you will implement? A. Other equipment plugged into the same power strip/surge protector also will not turn on. What is the manufacturer of the power strip/surge protector? E. Has any electrical work been done recently? G. How big is your electric bill? B. Nothing.C. Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A. proceed with solution. Hibernate C. Any Time. Can you or someone else check the circuit breaker for that receptacle? D. A. Create restore point D. Always on B. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? "Pass Any Exam.www. Nothing should be affected C. The customer says the tower computer will not turn on and the monitor will not turn on either.co QUESTION NO: 657 m .CompTIA 220-701: Practice Exam A remote Customer calls with a dead computer. Standby D." .

Send them off on a small task to get a moment to concentrate and finish the job QUESTION NO: 661 Answer: D QUESTION NO: 662 A CRT has stopped working. Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home. CRTs are being replaced by LCDs "Pass Any Exam. Continue answering thequestions. Give them a list of blog sites and documentation that discuss the twoOSs D. Explain that what is being done is extremely complicated and requires concentration. Explain the pros and cons of each system tua A customer has asked if Windows XP is better than Windows Vista. relax and try to be as calm as possible while working through the distraction C. Say nothing. It is getting to the point that is becoming a distraction.actualtests." .com 194 Ac A. Any Time. Check that the tube and capacitors are intact D. Dispose through proper channels or send it to be repaired C.www. Wake on LAN D. end the conversation C. Which of the following should the technician do? A. Ask to be excused to use the phone to take a small break outside to get some air B.CompTIA 220-701: Practice Exam A.co m . D. Which of the following is the BEST solution? A. Tell the customer that both are excellent choices B. the customer continually asks questions about every step being performed. Throw it in the trash. Put on an ESD strap and inspect the internal components B. What is the BEST response to this question? lTe sts Answer: B . Standby B. Always on C.

Which of the following is the BEST option to alleviate this issue? tua lTe sts A. Between 8 and 10 characters D.com Ac A users high priority print jobs are constantly being held up by larger jobs of lesser importance.www.co On average how long should your password be at minimum? m 195 . C. Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? "Pass Any Exam. Between 6 and 8 characters C. 90 to 180 days B." .actualtests. Between 10 and 12 characters B. 30 to 60 days Answer: A QUESTION NO: 664 Answer: B QUESTION NO: 665 A. Raise the priority of the users jobs to the highest level. Give the user a dedicated printer. Give the user permissions to cancel other users print jobs. Between 4 and 6 characters . Have the user work after hours to finish their print jobs. D. B. 60 to 90 days C. Any Time. Annually D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 663 On average how often passwords should be changed? A.

Retrieve the work from a hot site for the office C. Restoring all files from a storage device Answer: A QUESTION NO: 669 A customer wants to use their laptop at a local hotspot that they have successfully used before. You decide to go to a prior restore point. Install a UPS in the office D.CompTIA 220-701: Practice Exam A. and shuts down the computer B. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Any Time. There are UPSs connected to the equipment but they only last about 30 minutes. closes programs. Replace all CMOS batteries in the office B.co m . Loading a full backup onto your workstation D. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Use software that in case of an outage saves your work. Rolling back to an earlier configuration B. but the computers gives an error that the computer has not been shutdown properly. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 You have changed something on your workstation that is affecting the stability of your OS. however they are not receiving any Wi-Fi signals. Preparing system for Automated System Recovery (ASR) C.www. Which of the following is the action that is being performed? A. Which of the following should you try FIRST? "Pass Any Exam.actualtests. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks." . Install a generator in the office C.com 196 Ac tua lTe sts .

Which of the following is the FIRST step to take to resolve this issue? A.CompTIA 220-701: Practice Exam A. B.ROM has compatible hardware. Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A. Biometrics C. D. Ensure that the device is working in Device Manager.actualtests. Ask for model number. Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector. C." .co m 197 . Change the computer from a laptop to a desktop. C. D. Password Answer: B QUESTION NO: 672 A user reports that their DVD. Software firewall B. Check to see if the CD.com Ac tua lTe sts . Ask if they have a modem.www. Check that the Wi-Fi adapter is enabled. "Pass Any Exam. each time the customer closes the laptop the computer goes into standby. Make sure that the disc is a DVD and not a CD. B. B. Move the projector further away from the laptop. Change the power settings in Power Management. Any Time. Check to see if the BIOS registered the drive. Change the power settings on the projector. However. C. D. Smart card D. Suggest the computer be moved around.ROM is not reading a disc. Which of the following would MOST likely solve the issue? A.

" . C. Check to see if the monitor and system hardware are compatible. Check the video cable to make sure it is still connected. Any Time. What mouse driver are they using? C. Answer: D QUESTION NO: 674 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. m . If the mouse has roller ball underneath could they examine it? B. B.C lTe A. What is the manufacturer of the mouse? Answer: A. Move the mouse and/or press the space bar to check if the computer is in sleep mode.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A. C.D QUESTION NO: 676 "Pass Any Exam. Which of the following questions should a technician ask this customer? (Select TWO). tell the user to call back when they have calmed down. be stern with the user. B. D. D. E. repeat back the issue to the user to ensure understanding.www.actualtests. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. What is the manufacturer of the computer? D. Check for other equipment plugged into the same power strip/surge protector. What type of mouse is it? E.co A remote customer states their monitor has no display. sts . Which of the following steps should be performed to check the monitor? (Select TWO). make the user promises to keep them quiet.com 198 Ac QUESTION NO: 675 tua Answer: A. A.

Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. CPUheatsink seated properly. Failed fan in the power supply. Upgrade all drivers. C. Remove unneeded external components." . The hard drive location in the computer. Connecting to a parallel tape backup device D. Which of the following MOST likely uses a parallel port? A. The amount of RAM installed. Create a restore point. D. B. Connecting a loop-back plug B. C.www.actualtests. Hard drive location in the computer.co m 199 . The manufacturer of the RAM installed in the computer.com Ac tua lTe QUESTION NO: 678 sts Answer: D .CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Any Time. Which of the following should be checked? A. D. B. Perform backup of all data. C. Update the anti-virus software. "Pass Any Exam. The manufacturer of the computer and hard drive. D. Printing to an older printer C. Which of the following should be done FIRST prior to the installation? A. Which of the following should a technician check to resolve the issues? A. Connecting to a parallel modem Answer: B QUESTION NO: 679 A technician is getting ready to perform a repair installation of Windows. B.

Cycle the power to ensure that thent driver works. Always on C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. Escalate the problem to the next tier support. Standby D. Always on C. Any Time. C. actions and outcomes.www.co m 200 . Wake on LAN Answer: A QUESTION NO: 683 "Pass Any Exam. Which of the following is the LAST step that should be performed? A. Wake on LAN B. Document findings. Establish a theory of probable causes of the incompatible driver. Hibernate D. B.actualtests.com Ac QUESTION NO: 682 tua lTe sts . Standby B. D. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Answer: C QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A." .

Answer: D QUESTION NO: 685 A. B. B.co m 201 . Throw it in the trash.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. D. Which of the following should be done to ensure safety? A.www. Six C." . Ask to be excused to use the phone to take a small break outside to get some air. the customer is asking questions wanting to know every step being performed and why. two printers. two monitors. Eight D. Twelve Answer: A QUESTION NO: 686 Two workstations. Any Time. Continue answering the questions. Dispose through proper channels or send it to be repaired. "Pass Any Exam. Zero B. CRTs are being replaced by LCDs. B.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Which of the following should the technician do? A.actualtests. Which of the following is the BEST solution? A. C. relax and try to be as calm as possible while working. Answer: D QUESTION NO: 684 A CRT has stopped working. Explain that what is being done is extremely complicated and requires concentration. Send them off on a small task to get a moment to concentrate and finish the job. C. D. Move some of the devices to other outlets and replace the power strips with surge protectors. It is getting to the point that is becoming a distraction. and a mini refrigerator are plugged into one power strip in a single outlet. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Put on an ESD strap and inspect the internal components. Check that the tube and capacitors are intact.

Restore all files from a storage device.co m . C. Install software that saves work. D. tua lTe Computers are left on overnight to complete certain calculations and tasks. "Pass Any Exam. Roll back to a previous restore point. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 688 . Load a full backup onto the workstation.CompTIA 220-701: Practice Exam C. B. B. D. Replace the CMOS batteries to all affected equipment. Have an employee work nights to perform the shut down. Which of the following actions should the technician perform FIRST? A. Setup a hot site for the office so all data will be backed up. D. Have employees shut down their computers before they leave and perform the calculation during their down time. Answer: B Answer: B QUESTION NO: 689 A user has changed something on their workstation that is affecting the operability of the OS.www. Install a generator in the office. D.actualtests.com 202 Ac A. and properly shuts down the computer. Install a UPS in the office. There are UPSs connected to the equipment but they only last about thirty minutes. Replace the power strips with UPSs and eliminate the extension cords. Install power strips in the office. B. Prepare system for automated system recovery (ASR). C. Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day." . Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Replace the power strips with surge protectors with longer cords. C. closes programs. Any Time.

D. Install a wireless modem. Enable DHCP on the laptop. D. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. B. Which of the following should the technician do to solve this issue? A. Answer: C "Pass Any Exam. Use alt + tab to toggle between screens. Each time the customer closes the laptop the computer goes into standby. Change the computer from a laptop to a desktop. Which of the following should the customer perform? . Set the SSID code on the laptop.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. C. Any Time. Use the function + f8 key to toggle between screens.com Ac tua lTe A. B. D.actualtests. Change the power settings in power management. Use the function + f10 key to toggle between screens. Change the power settings on the projector. Which of the following would the technician recommend for the client? A." . Press the function key and then configure the projector settings. B. Reboot the laptop to toggle image between screens. The client would like to access the network from outside the home and on the top floor. Install an access point.www. C. C.co m 203 . Answer: C QUESTION NO: 691 Answer: A QUESTION NO: 692 A client reports that after setting up a home WLAN they can only access the network from the first floor.

CPU slot D. Answer: B QUESTION NO: 696 "Pass Any Exam. AGP slot C. Install multiple fans." . Which of the following is the BEST recommendation to make? A. Prevents motherboards temperature from getting to low B.co m 204 . C. Use hyper-threading. Heatsink B. The LCD inverter board is going bad. Cools the power supply C. The screen is set to automatically dim to optimize battery power when power is disconnected. D. B.www. This might be an indication that the battery is failing and can no longer hold a charge. B. C. D.actualtests.D QUESTION NO: 695 A customer calls and wants to know how to cool a game server. The LCD backlight is failing. Install a liquid cooling system.CompTIA 220-701: Practice Exam QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Dissipates heat from the chips D. Compressed air Answer: A QUESTION NO: 694 Which of the following is the purpose of heatsinks? A. Answer: C.com Ac tua Explanation: A. Prevents the monitor from overheating lTe sts . Any Time. Install more memory in the system.

D. C.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. B." . 192. To provide insulation around the processor. Ergonomics B.actualtests. 169. The LCD inverter board is going bad. B.254.1. Which of the following should a technician tell the user? A.co m 205 .10 "Pass Any Exam. Software firewall Answer: C QUESTION NO: 697 A user reports that when they disconnect the AC adapter from their laptop. Biometrics D. Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A. Answer: C QUESTION NO: 699 Which of the following IP addresses is an example of an APIPA address? A. 172. This might be an indication that the battery is failing and can no longer hold a charge. When the user connects the AC power. The screen is set to automatically dim to optimize battery power when power is disconnected.com Ac tua lTe sts .1 C. the LCD screen gets dimmer.www. To protect the CPU from direct contact with theheatsink.16 12. Any Time.0. C. Smart key C. To provide thermal transfer from the CPU to theheatsink. the LCD returns to normal brightness.168. The LCD backlight is failing.16 B. D. To prevent memory vibration caused by theheatsink fan. Which of the following authentication technologies can be used? A.

168.253.168.10 C.25.CompTIA 220-701: Practice Exam D.254.25.1 B. 201.9 D.www.1.1.9 D. 92.128 Answer: D Which of the following IP addresses is a class B address? A.16.29. 192. 192. 129.29. 169.1 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A." .16.actualtests. 192.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? "Pass Any Exam.18.10 C. Any Time.1.18.128 D.16.254. 92.com Ac tua lTe sts . 129. 129. 201.1.168.254.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A.1 B.co QUESTION NO: 701 m 206 .25.18.1 C. 92. 192.168.10.253.254.128 B.

10 Answer: C QUESTION NO: 705 Answer: C QUESTION NO: 706 Which of the following is the MOST secure password? A.0. 127. 192.1 C.10 B.18.1 D.10 C. Any Time.16. comptia1 Answer: A "Pass Any Exam.255 lTe Which of the following IP addresses is a loopback address? sts . 169.254.9 D.10.CompTIA 220-701: Practice Exam A. 9ca5rl D.10 B.10.1 C. 192.actualtests.29.168.254. 169." .168.www. 129.255.0.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.128 B.10.253. s1A@r4A&! B.25.com Ac tua A. 255.255.16. 92.10. 192.1. 172.0. 192.0.254. 201.168.co m 207 .168. June171988 C.10 D.

Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A. Resolve the problem. Keyfob D. C. B.co m 208 . Document the problem. Take the computer apart piece by piece until the problem is identified. SSID C. D. by default? A.com Ac tua lTe sts . Blu-Ray B. Keylogger C. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A.actualtests. CD "Pass Any Exam. DVD D. Any Time. WPA D." . Recreate the problem. WEP B.www.CompTIA 220-701: Practice Exam QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure. BIOS password B. MAC filtering Answer: C QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. Flash C.

co Which of the following interface card types allows Internet access through a dial-up connection? m 209 . Any Time. IEEE 1394 D. DVD C. NIC B. Modem C. PCIe B.actualtests.www. Capture D. Blu-Ray Answer: D QUESTION NO: 712 Answer: B QUESTION NO: 713 A. Parallel . HDD D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A." . Graphics C. Flash B. PCMCIA Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.

Any Time. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. 802. WindowsVista Ultimate C.com Ac tua lTe sts QUESTION NO: 716 ." . Windows 2000 D. WindowsVista Basic B. Windows Media Center C. Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? A. Infrared D. Bluetooth C.co m 210 . KVM B. Windows XP Answer: A QUESTION NO: 717 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Windows 2000 D. Touch screen D. Windows XP Answer: D "Pass Any Exam.actualtests. Keyboard C.CompTIA 220-701: Practice Exam A.www.11a B. WindowsVista Premium B.

Files can be larger than 256MB B.actualtests. Support for file encryption D. File encryption options C. Network Neighborhood> Ethernet controller B.D QUESTION NO: 719 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. To support dynamic disks B. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Macintosh PC read/write access D. Ability to share the file and folders Answer: B. Legacy support for older systems . Any Time. A. To allow RAID support C. User access and permissions options E.www.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Add and Remove Programs "Pass Any Exam. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C.CompTIA 220-701: Practice Exam QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO). My Computer> System> Performance> Settings> Virtual Memory B." .com 211 Ac tua QUESTION NO: 720 lTe Answer: D sts A.

Control Panel> Power Options D. ipconfig D.CompTIA 220-701: Practice Exam C.com Ac tua lTe sts QUESTION NO: 723 . WPA2 D. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 724 Which of the following is the STRONGEST wireless encryption standard? A. Any Time. WEP64 B. Contain on a sticky note on the back of the monitor B. Never write down the passwords C. WPA Answer: C "Pass Any Exam.co m 212 . sigverif C. WEP128 C. which of the following commands would the technician use? A." .www.actualtests. System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Hide a password document in the workstation D. sfc B. In a Windows Vista workstation.

co m . driver level services. Refuse the callers request and inform an IT manager. Which of the following services may need to be restarted? A. primary services.actualtests. D. Answer: A QUESTION NO: 726 In order for the print spooler service to start or run correctly.msc "Pass Any Exam. C. These types of services are known as: A. perfmon. Print Spooler D.com 213 Ac tua lTe sts . B. D. Windows Spool Service C. Answer: C QUESTION NO: 727 A print job fails to leave the queue. the print spooler requires other services to be running first. Give the caller the information and inform an IT manager. C. Refuse the callers request and inform the police. registry level services. NIC driver Answer: C QUESTION NO: 728 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A.www. Printer Driver B." .CompTIA 220-701: Practice Exam QUESTION NO: 725 An employee receives a phone call from a help desk. B. They state they need to upgrade the antivirus protection on the workstation. dependency services. Which of the following should the employee do? A. Give the caller the username and password. Any Time. They ask the employee for their username and password.

msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? A.co m 214 .CompTIA 220-701: Practice Exam B. Any Time. A dual-core 32-bit processor and a 64-bit operating system D. Check for an externalWiFi on/off toggle switch. printmanagement. services. Check forWiFi radio on/off switch on the function keys. IEEE 1394 D. how might a technician determine if the unit has WiFi capability? A. Answer: D QUESTION NO: 731 Which of the following would be required to capture video from a digital camcorder? A." . Serial B. Without knowing the specifics of that model. B.com Ac tua lTe sts . C. Check for an external antenna.www. 802.msc C.actualtests. eSATA C. Check the Device Manager for a wireless network device. print D. A 32-bit operating system and a 64-bit processor C. A 64-bit processor and a Vista Home Basic operating system B. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop.11b Answer: C "Pass Any Exam. D.

Have the phone onvibrate before starting the repair. I will let you know what happens after the repair." C. I am not replacing the hard drive. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned.CompTIA 220-701: Practice Exam QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. Which of the following is the BEST response? A. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM." B. the phone rings. Apologize and excuse oneself for a moment to take the call quickly outside the room. which is the main circuit board for the PC. Immediately leave and go to another room to take the call and deal with the repair later." Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Which of the following is the BEST action? A. Answer: A "Pass Any Exam. Take the call. D. "I replaced some of the computer parts and now it is functional. D." B. "Here is all my documentation for the repairs.com Ac tua lTe sts . In the middle of doing the repair. This type of repair will not affect it.www. I cannot guarantee that your data will not be lost. C. Which of the following is the BEST response? A. Any Time. Answer: B QUESTION NO: 734 A technician is on a repair job and is expecting an important personal call on their cell phone. I replaced the motherboard." . Well. C. "I am not sure if your data will be lost I will confirm with my manager.actualtests. D. please read it and then get back to me with any questions. Your data should be fine.co m 215 . B.

Refuse to do the repair until the client learns how to type with long fingernails. Hide the sensitive data from casual view using folder Properties . Which of the following is the BEST response to the clients next repair order? A. Show the client how to put the keys back on. Partition the drive into two logical drives. Front panel media lock B. C. Encrypt the sensitive data so that it cannot be read without a key.www." . Do the repair with a good attitude. but let the client know that the client will be charged extra for the same repair nexttime. Biometric fingerprint scanner D.CompTIA 220-701: Practice Exam QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. Barcode reader Answer: C "Pass Any Exam.com Ac tua A. making C: the OS and D: the data. Do the repair. while protecting the data from the operating system related issues? . D. D. C. B.co m 216 . Partition the drive into two physical drives making C: the OS and D: the data. B. Keylogger C. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. lTe sts Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system.actualtests. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Any Time. Answer: B QUESTION NO: 736 Answer: C QUESTION NO: 737 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A.Attributes.

The system specifications are still "Pass Any Exam. Tell the client they need to install a surge protector soon. CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A.actualtests. They have had the system for two years and use it primarily to download photos. Leave it up to the client to take their own precautions. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Which of the following is the BEST action to take? tua lTe sts . B. B. Larger power supply D. UPS B." .co m . C. Unplug the computer after testing and recommend to the client that they need to install a surge protector.www.com 217 Ac A technician has replaced a power supply for a client and notices there is no power protection in use. Remove excessive dust and loose items. music and browse the Internet. Check for and remove outdated components. Answer: A QUESTION NO: 741 A client reports that their system runs slowly. D. Replace all cooling fans with new ones. Power strip C. C. D. Answer: C QUESTION NO: 740 A.CompTIA 220-701: Practice Exam QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Cover the extra power plugs not being used with electrical tape. Install an uninterruptible power supply (UPS). Any Time.

Run CHKDSK on the hard drive. Class A B.0? A. Class C D. D.255.255. C." . Class D Answer: B "Pass Any Exam. Increase the systems RAM. Document the actions. C. Class B C.0? A. Answer: B Which of the following network classes exists if the default subnet mask is 255. B. Any Time. Class A B. Defragment the hard drive. Which of the following is the FIRST action to take? A. Suggest purchasing a newer processor. D. which of the following actions should be taken NEXT? A. Formulate a theory. Class C D.co m .CompTIA 220-701: Practice Exam very good. B. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255.255.com 218 Ac tua lTe QUESTION NO: 743 sts . Class B C.www.actualtests. Establish a plan.0. Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly. Identify the problem.

172.com Ac tua QUESTION NO: 747 lTe sts . Class C D. Class C D. Class D Answer: C Which of the following network classes exists if a hosts IP address is 172.22. Class B C.1? A. Class C D. Any Time. Class A B.0. Class B C.0? A.1.actualtests. Class B "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255. Class B C. Class A B.1. Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10.www. Class A B. Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192.1? A.co m 219 .0.0? A.30." . Class A B.168.

B.actualtests.co m Answer: B 220 . D. Router C. stationary IP address. C. Switch B. Class D Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A. Task Manager B. sts A host that has been assigned a permanent IP address is said to have a: . static IP address. Class C D." . Hardware Profiles Answer: C QUESTION NO: 752 "Pass Any Exam. reserved IP address.com Ac tua lTe A. Device Manager C. Hub D. Bridge QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A. Virtual Memory D.CompTIA 220-701: Practice Exam C.www. Any Time. dynamic IP address.

co m . C.www. right click on the print job and select restart." . right click on the print job and select cancel. Double click theprinters icon. The components driver is not found. B. Double click theprinters icon. D. right click on the print job and select resume. Double click theprinters icon. The component is not installed. Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. The components driver is outdated. B. Double click theprinters icon.CompTIA 220-701: Practice Exam Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Double click theprinters icon. C. Double click theprinters icon.actualtests. How can a user continue a paused print job from the first page when using Windows XP? A. right click on the print job and select delete. right click on the print job and select restart. right click on the print job and select pause. Double click theprinters icon. Double click theprinters icon. Answer: C "Pass Any Exam. right click on the print job and select restart.com 221 Ac tua lTe QUESTION NO: 754 sts Answer: A . B. right click on the print job and select cancel. D. D. Double click theprinters icon. right click on the print job and select properties. Double click theprinters icon. The component is disabled. D. Double click theprinters icon. Any Time. C. C. right click on the print job and select properties. Double click theprinters icon. B. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. right click on the print job and select resume. right click on the print job and select cancel.

Simple file sharing has not been enabled on the host computer.www." . The shared printer is not compatible with the host computers operating system. 15 D. C. Security D. 10 C. Advanced B. Which of the following is the MOST likely cause? A. Print sharing has not been enabled on the host computer.actualtests. General sts . 5 B. Answer: C QUESTION NO: 757 Answer: A QUESTION NO: 758 How many concurrent connections can a Windows XP computer have established at any given time? A. D. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? "Pass Any Exam. B.com Ac tua lTe A.CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup. Any Time.co In Printer Properties. The print drivers have not been installed on theusers remote computer. Ports C. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? m 222 .

co m . Any Time. Use technical acronyms to show your technical expertise. C.CompTIA 220-701: Practice Exam A. A kiosk in a department store that looks up information in their online catalog. A remote salesman must transfer contract data to the corporate office. A new service call is received. Which of the following responses would be BEST to use? A.ended questions. C. A user checking their personal email at an office. C. Follow the manager's instructions. Answer: D QUESTION NO: 761 Which of the following is the BEST response when interacting with a customer? A. D. B. B. Which of the following would be the BEST choice to address this situation? A.www. D. B. Only ask the customercloseD." . A remote user updating the antivirus software on their notebook computer. Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers. The technician has verified that the unit is working properly and is now updating the customer on the event. Be sensitive to the customer's culture. with a response time to another site of two hours. Call the customer and reschedule for another time. D. Call the service manager and inform them of the current situation. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM.com 223 Ac tua lTe sts . Please try to be more conscious of static when using this PC. Please inform me if the PC will be processing more work than for which it was designed.actualtests. B. "Pass Any Exam. Please inform me if you continue to have any problems with this PC. Call the service manager and inform them of the current situation. Please inform me if you think you want me to come back and check it again tomorrow. Inform the customer of the expense that is being incurred.

Call the service manager and inform them that the new service call cannot be made in time. D.www. which of the following is the FIRST course of action to take? sts QUESTION NO: 764 ." . share this with the customer and take any preventative measures. Inform the customer of the steps taken during the repair and continue to the next service call. Which of the following is the NEXT step to take? A. B. B. C. D. Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam C. B. Before starting any work on the system. C.co Answer: C m 224 . Document the solution. Upgrade the hard drive and reboot the system. D. Remove the cover of the workstation case and use an ESD strap before the upgrade. Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Unplug the workstation and begin the upgrade. Document the entire event.actualtests. C. NTFS. Document the core actions and inform the customer the repair has been completed. lTe A technician is sent to do a hard drive upgrade in a workstation. Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. share this with the customer and take steps to minimize the reoccurrence.com Ac tua A. FAT32. Any Time. CDFS. D. HPFS. Call the new service customer and re-schedule the call for another time. Complete a full backup of the workstation before making any upgrades.

CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A. The customer has installed a new cordless telephone recently that uses the 2. 802. Partitioning and formatting of the hard drive D.4GHz spectrum.actualtests. IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802.0 D. USB 2.11g wireless signal.co m BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? . TPM D. RAID .INI file C.www." . Which of the following is the MOST likely cause of the customers issues? A.com 225 Ac tua QUESTION NO: 768 lTe Answer: C sts A. Proper configuration of the BOOT. Any Time. Installation of updated device drivers Answer: C QUESTION NO: 767 Which of the following is the FASTEST possible connection speed for an external hard drive? A. Installation of the NTLDR B. IEEE 1394a C. VRAM C.11n B. RFI "Pass Any Exam. CMOS B.

ESD D. Windows Vista 64-bit edition D. WindowsVista Ultimate E.actualtests. and does not wish to lose any files in the process. A.com Ac A. Double-sided B. ECC Answer: D QUESTION NO: 771 Answer: D. Dual-channel C.CompTIA 220-701: Practice Exam B. RDRAM D.www. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista. Spyware B. DLLs E. Shareware "Pass Any Exam." . Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). Trojans C.co m 226 . Any Time. EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. Windows Vista Home Premium B. Electrical surges C. sts . Windows Vista Home Basic C. Freeware D.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO).

Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives. If the print spooler service needs to be configured for multi-page printing. If the printer needs a firmware upgrade to print multiple documents at once. Any Time. 32 B. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? . 128 Answer: C QUESTION NO: 776 "Pass Any Exam. Which of the following should the technician check FIRST? A. If the printer needs the queue cleared. B. Hertz C.com Ac tua lTe A.www. 64 C.B QUESTION NO: 773 A user reports that none of their documents are printing. The user sent ten different documents over a span of an hour." . Wattage D. 127 D. Frequency B. Answer: D QUESTION NO: 774 Answer: C QUESTION NO: 775 How many devices are supported on a single USB port? A.co m 227 . C. D.actualtests. If the printer needs a memory upgrade to print multiple documents at once.CompTIA 220-701: Practice Exam Answer: A.

Which of the following is the BEST method of working with this user? A. Speak slowly. Which of the following is the BEST course of action? A.com 228 Ac tua lTe sts . Pull over. Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen. Alkaline C. C. Call another technician and have the other technician reschedule the appointment for another date.actualtests. Pull over. D. Repeat the steps multiple times so that the user can understand the computer terms. Nickel Cadmium Answer: C QUESTION NO: 777 The technician is driving from one appointment to the next and encounters a traffic jam. The customer would like another computer so "Pass Any Exam. call the customer and cancel the appointment. B. the customer demands the computer be replaced immediately. until the technician can arrive and work on the computer themselves. D. Listen and ask questions using non-technical terms. and an error message of a corrupted file.www.co m ." . and explain the delay. Lithium Ion D. B. Any Time. C. Use an alternate route and get to the appointment ten minutes after the scheduled time. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. reschedule for another time. Nickel Metal-Hydride B. The technician had planned to arrive five minutes early.CompTIA 220-701: Practice Exam Which of the following battery types are used in MOST laptops? A. As the technician begins to evaluate the situation. Advise the user to not do anything else. call the customer from a mobile phone. Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms.

Remain calm and positive. until they have completely calmed down. they determine that the hard drive has failed. The customer states they have important documents and photos on the drive which cannot be replaced. use MMC to grant administrative rights to the user. and then tell the user to try the install once again. Remain positive with the user. Immediately replace the hard drive with a new. The user is attempting to install a local printer and has become frustrated and is berating the support staff.com 229 Ac A. Which of the following options is the BEST course of action? A. Which of the following is the BEST course of action? . Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. explain with authority. larger model. to boot the computer and retrieve the users data to a shared network drive. D. and then explain why they cannot get the printer installed themselves. B. The company has provided remote control software. Shut down the computer. Answer: C QUESTION NO: 780 Answer: A QUESTION NO: 781 After the technician has evaluated the notebook. Document on the service record the steps the technician took to evaluate the drive. After listening to the user. C. but the data is gone." . explaining you will remote into the computer and assist in installing the printer.actualtests. While the user is talking. the hard drive has failed and the data cannot be retrieved within the hour. Work quickly. Any Time. B. B.CompTIA 220-701: Practice Exam they can make their presentation that is due in an hour. "Pass Any Exam. explaining to the user the unit will be restored as quickly as possible. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. tua lTe sts The technician is talking to a company user who is out of state on a business trip. Listen calmly to the user. using the various OS options available.co m . explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. C. in case the customer decides to sue for loss of data. Which of the following is the BEST course of action? A. D.www.

Test the computer to determine the probable cause of failure. Which of the following is the NEXT step to take? A. Re-evaluate the repair theory to ensure the issue will not occur again. Inform the customer about the need to take the call from the school. Discuss options acceptable to the customer to address the issue. The technician receives a call and the caller ID shows the call is from the technicians childs school. Establish the probable cause of the card failure for the customer. Answer: C QUESTION NO: 782 The technician is on-site at a customers home." .www. C. Question the user to insure they do not attempt to make changes and break the computer again. D. Question the customer on any changes made to the computer before installing the video card. Immediately stop working and leave the room to answer the call. Any Time. B. Which of the following is the NEXT course of action? A.actualtests.CompTIA 220-701: Practice Exam C. B. C.com 230 Ac tua lTe sts . Ignore the call. C. Request the customer to leave the room while the call is answered. D. Explain to the customer in non-technical terms. Answer: D QUESTION NO: 783 The technician has confirmed through their testing. conducting an initial evaluation of the problem with the customer. D. Answer: C QUESTION NO: 784 The technician has completed the repair action on the computer.co m . "Pass Any Exam. the video card is failing. such as a data recovery service. B. what has happened to the drive and explain the options available. Install an on hand video card and show the customer it is repaired. as the school can be contacted later in day. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Which of the following is the BEST course of action? A.

Check the power connections to the equipment and see if there is a surge protector in use.CompTIA 220-701: Practice Exam D. Document the evaluation and actions taken. "Pass Any Exam. Which of the following actions will BEST resolve the issue? A. B. B. QUESTION NO: 786 Answer: D QUESTION NO: 787 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. The technician has to boot. C. Boot to BIOS/setup and confirm the hardware settings are correct.com 231 Ac A. and then install the drivers.co m Answer: C . as this may have deleted the network printer. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. B. Check the work area and keyboard for foreign substances. D. Check that the network printer is connected to the USB port on theusers computer. D. Any Time.www. D. C. Which of the following is the NEXT step to take? . tua lTe sts A customer states that none of the print jobs they have submitted have printed from the network printer." . The technician has to turn on plug and play before the scanner will work. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer.actualtests. They have checked the printer and found coworkers have been printing documents. plug in the scanner. Which of the following would be the NEXT evaluation step? A. The technician needs to install the scanner using the instructions provided. Ask the customer to open the printer properties and check the page size and paper orientation. The technician has to use Device Manager to update the drivers and then attach the scanner. Replace the PS2 keyboard with a USB keyboard and try again. Ask the customer if they have installed a local printer at home. C.

Which of the following describes the NEXT step to take? A. Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A.www. If wireless security is enabled on the network.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. B. C. Bluetooth devices will need to add the security code. Install the card using the customers log in. have the customer test the card using their log in. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. Docking stations will only work if an external power supply is connected. Answer: B QUESTION NO: 790 Which of the following statements is true about a laptop communication connection? A." . check Network Places to ensure proper card functionality. B.co m . B. D. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. When the Bluetooth function is enabled. After inserting the PCMCIA card. After installing the card with the administrative account. D. C. ensure the phone and modem properties are set for the local area code.actualtests. Any Time. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. D. and then configure the card using the administrative account.com 232 Ac tua lTe sts . After installing the card. the embedded keyboard will not function correctly. If the external keyboard number lock is toggled on. the Infraredport will no longer function. C. Answer: A "Pass Any Exam.

NETBEUI can only be used on pre-Windows NT networks.com 233 Ac QUESTION NO: 793 tua Answer: A.D lTe A. TELNET C. sts . D. D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). m . E. DHCP Answer: D QUESTION NO: 792 Which of the following command line paths shows the recovery consoles installation? A. B. C. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A. DNS D. NETBEUI is unavailable on non-Windows operating systems. HTTP B.co When working within large computer networks. D:\i386\tools\console B. D:\i386\utilities\console D. D:\i386\tools /cmdcons C. NETBEUI is not a routable protocol. Which of the following is the BEST approach the "Pass Any Exam.actualtests." . NETBEUI can only be used with DHCP.www. NETBEUI is designed to be used on small size LANs. The customer works at a company where the users all print to networked printers.

and require more power. and begin running diagnostics on the printer. C. Solid state drives are faster. magnetic drives. USB hard drive B. Any Time. Solid state drives are slower. . and require less power. Solid state drives are faster. IDE drive "Pass Any Exam. more reliable. run a self-test. D. is setup as the default printer.com Ac tua lTe sts A.CompTIA 220-701: Practice Exam technician should take? A. and require less power. and then attempt to print from the computer. They are susceptible to failure typically caused by strong vibration or rough handling. B. B. Answer: B QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A. more reliable. more reliable. Answer: C QUESTION NO: 795 Answer: A QUESTION NO: 796 When comparing solid state drives vs. They have a larger platter than other magnetic devices. ensure the device is still online." . more reliable. turn the printer off and on.www. Verify which printer the customer prints to. They have no moving parts and can tolerate vibration. which of the following holds true? A. turn the printer off and on. They require more power than other drive types. D. Solid state drives are slower.actualtests. Redirect the customer to another printer if available. Reinstall the printer drivers. B. C.co m Which of the following characteristics apply to solid state drives? 234 . and send a print job. D. and require more power. Ask the customer which printer the customer prints to. C. and verify the correct tray is being selected before printing. run a print engine test.

C. TELNET Answer: D QUESTION NO: 801 "Pass Any Exam.co m Answer: B 235 .com Ac tua A. QUESTION NO: 799 Answer: A QUESTION NO: 800 Which of the following protocols uses port 23. Liquid cooling systems are less effective at cooling the processor. HTTPS D. D. Liquid cooling systems are less efficient than the traditionalheatsink technology.actualtests. lTe sts Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? ." . DVD media. B.www. Any Time. B. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. Flash drive D. Blu-Ray drives can read Blu-Ray media.CompTIA 220-701: Practice Exam C. by default? A. DVD media. DVD media. and CD media. Blu-Ray drives can read Blu-Ray media. C. and CD media. DVD drives can readBlu-Ray media. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. but not CD media. FTPS C. DVD drives can readBlu-Ray media. DVD media. FTP B. Liquid cooling systems are more effective at cooling the processor. but not CD media. D.

CDFS D. where a router interconnects one or more networks.com Ac Before performing a clean install of Windows XP professional. B.co m 236 .actualtests. and a router transmits data directly to the device. which of the following is the BEST task to perform? "Pass Any Exam. FAT32 C. D." . C. 21 C. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC. NTFS B. A router broadcasts all data packets that are sent on the network. which of the following file system formats would be the BEST choice for security purposes? tua QUESTION NO: 803 lTe Answer: C sts .CompTIA 220-701: Practice Exam Which of the following ports needs to be blocked to prevent Internet access? A. where a router interconnects devices on a network. and a switch transmits data directly to the device. A. A switch broadcasts all data packets that are sent on the network. 20 B.www. 80 Answer: D QUESTION NO: 802 Which of the following BEST describes the differences between a switch and a router? A. Any Time. A switch interconnects devices on the same network to be able to communicate. 23 D. A switch interconnects one or more networks.

Format the hard drive. Device Manager B. Wireless channel used Answer: A "Pass Any Exam. C. Encryption type D. Update the device drivers.www. B. System Information C. Backup the hard drive. Component services lTe Which of the following tools can be used to update a driver? sts ." . Answer: C QUESTION NO: 805 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A.co m 237 . Disk Management D.CompTIA 220-701: Practice Exam A. Partition the hard drive. D. Wake on LAN (WOL) B. Broadcast name B. Security key used C.actualtests. Any Time. Hibernate Answer: D QUESTION NO: 806 Answer: A QUESTION NO: 807 The SSID on a wireless network is which of the following? A. Standby C.com Ac tua A. Suspend D.

Drive lock D. D. Any Time. WEP B. A program that is used to track user information for commercial reasons. Malicious code that can propagate itself to different host files.co m 238 . tua lTe sts .www. Fingerprint scanner C. IR scanner B." . WPA D. WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A. Windows Key + D C.CompTIA 220-701: Practice Exam QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A. A malicious program that spreads itself in a system without the need of a host. Ctrl + Alt + L D.actualtests. Ctrl + Alt + Esc B. A program that appears to be harmless but has a malicious agenda. Windows Key + L "Pass Any Exam. Smart card Answer: B QUESTION NO: 810 Which of the following BEST describes a virus? Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. WEP2 C.com Ac A. B. C.

Username and password B." . Any Time. Port 25 is setup for port forwarding. Smart card Answer: B The term data wiping refers to which of the following? A. C. Biometrics C. Which of following drive types did the technician install? "Pass Any Exam.co m . Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? A. Data has been backed up. Data has been restored. D. D.com 239 Ac QUESTION NO: 814 tua lTe sts . The hard drive is set to pre-format conditions. Answer: B QUESTION NO: 815 A technician is installing a hard drive that does not contain any movable parts inside.www. Port 25 is running at full duplex. B. C. B.actualtests. BIOS security D. The hard drive has been reformatted. Port 25 has been opened.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 812 An exception is made for port 25. Port 25 is no longer being used. Which of the following has MOST likely been performed? A.

com Ac tua lTe sts QUESTION NO: 817 .co m 240 .actualtests. Blu-Ray disk Answer: C QUESTION NO: 818 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Solid state B. CCD barcode reader B.7GB? A. Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A. SATA B. PATA D. Optical C. Floppy disk C. Dual-layer DVD B.www. Any Time. IR keyboard D. HDD Answer: B Which of the following media types has a capacity of 4. FDD D. IDE C. Laser barcode reader C. Single-layer DVD D. Biometric devices Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam A." .

actualtests. HDMI B. Start Menu C. Any Time. Event Viewer "Pass Any Exam.co m 241 . Auto Alignment B. My Network Places B. Resolution C. DVI Answer: A QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. VGA D. Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A." . Degauss D.com Ac tua lTe sts . Control Panel C.CompTIA 220-701: Practice Exam QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A. My Computer D. Task Bar Answer: C QUESTION NO: 822 Which of the following places would a technician go to view running system processes? A. Task Bar D. S-Video C.www. Task Manager B.

" . Verbal recognition D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A. Wireless B.com Ac Biometric authentication is a security feature preventing access to a device. Cable D. Dial-up C. Dial-up B.actualtests. Cable Answer: D QUESTION NO: 824 Answer: B QUESTION NO: 825 A. Fingerprint scan B. Satellite .co Which of the following network connections uses an analog signal? m 242 . Which of the following is an example of this feature? tua lTe sts A. Smart key Answer: A QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? "Pass Any Exam. Satellite C.www. DSL D. Any Time. Password C.

0 interface? A. Desktop PCs D.www. PDAs Answer: B "Pass Any Exam.actualtests. 15 meters (49 feet) Answer: A QUESTION NO: 829 Cardbus interfaces are mainly found on which of the following? A.1 C. IEEE 1394a D.com Ac tua lTe sts QUESTION NO: 828 . IEEE 1394b Answer: D QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2. 10 meters (33 feet) D. 800Mbps D. USB 1.CompTIA 220-701: Practice Exam A." . 400Mbps B.0 B. USB 2. 1280Mbps Answer: B Which of the following is the maximum recommended cable length for connecting USB devices? A. Any Time. Notebooks C. Cell phones B.co m 243 . 480Mbps C. 5 meters (16 feet) B. 7 meters (23 feet) C.

Control Panel > System Applet > Properties > Computer Name Tab tua Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? lTe sts . Optical DVD. USB mouse D. Laptop LCD screen B.RW drive "Pass Any Exam. 300Mbps C. Right click on My Computer > Properties > Network Identification Tab C. 150Mbps B." . 63 D.CompTIA 220-701: Practice Exam QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Any Time. 15 C. Control Panel > System Applet > Properties > Advanced Tab D.actualtests.co m .www. 7 B.com 244 Ac A. 800Mbps Answer: B QUESTION NO: 832 Answer: B QUESTION NO: 833 Which of the following devices has an extremely dangerous electrical charge when exposed? A. 127 Answer: C QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. Right click on My Computer > Properties > Computer Name Tab B. CRT monitor C. 400Mbps D.

Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A. which of the following is the proper way to delete a print job in queue? A. Windows XP Professional Answer: A QUESTION NO: 836 Which of the following 32-bit processors has 64-bit capability? A. Intel Pentium 4 Extreme Edition D.www. Windows 2000 Professional D.co m . Intel Core 2 Duo Answer: D QUESTION NO: 837 "Pass Any Exam. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Windows Server 2003 C. Intel Pentium M B. Intel Itanium C. WindowsVista Business B. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 834 In Windows XP.com 245 Ac tua lTe sts . Any Time." .actualtests.

Which of the following is the BEST reason why this fix worked? tua lTe sts . 6-pin male to 4-pin female B. the cable is plugged in and the PC is up and running. Which of the following is the correct cable to use? A. C. Answer: B QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A.com Ac While replacing an ATX power supply in an older model desktop PC. Older ATX power supplies have a separate P4 connector. Newer ATX power supplies do not use pins 21 through 24. B. D.co m 246 . B. 9-pin male to male C. 4-pin male to male D. Older ATX power supplies are no longer available.CompTIA 220-701: Practice Exam A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. the technician observes the motherboards main power connector has less pins than the new power supply cable." .www. numbers appear on the screen. 6-pin male to male Answer: B QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed. Any Time. The NumLock option is enabled. After clearing it with the manufacturer. The ToggleKeys option is enabled. Newer ATX power supplies are 20/24 pin compatible. Answer: B QUESTION NO: 839 A. Fiber "Pass Any Exam. The StickyKeys option is enabled. The FilterKeys option is enabled. C. D.actualtests. Which of the following is the MOST likely cause of this situation? A.

Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A. On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A. On thesouthbridge chip C. Print test page B. Satellite Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A.www. SODIMM D." . SDRAM B. On the front side bus D.CompTIA 220-701: Practice Exam B.com Ac tua lTe sts .co m 247 . DSL D. Printer settings D. Cable C. RDRAM Answer: D QUESTION NO: 844 "Pass Any Exam. Any Time. Print queue C.actualtests. Between the CPU and RAM B. DDR2 C.

CompTIA 220-701: Practice Exam Which of the following connector types is used on fiber cables? A. BNC B. ST C. RJ-45 D. RJ-11 Answer: B

QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A. Plenum B. Non-plenum C. STP D. UTP Answer: A

QUESTION NO: 846

Which of the following wireless types, by default, has the GREATEST throughput and amount of coverage? A. 802.11a B. 802.11n C. 802.11g D. 801.11b Answer: B

QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A. Maximum input voltage B. Maximum resistance C. Maximum output wattage D. Maximum output consumption Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 248

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QUESTION NO: 848 A customer reports that their laptop keyboard does not work. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. B. Re-install the OS. C. Attach an external keyboard. D. Press ctrl + alt + delete on the keyboard. Answer: C

QUESTION NO: 849

New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Dealing appropriately with confidential materials B. Compliance in the workplace C. Professionalism in the workplace D. Self monitoring, analysis and reporting technology (S.M.A.R.T) Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 851 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. It is company policy that all documents be labeled even if they are not sensitive. Which of the following security elements governs data sensitivity? A. Unclassified B. Exceptions C. Cultural Sensitivity D. Classification Answer: D

QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? A. Event Viewer B. Task scheduler C. Configuration Utility D. Device Manager Answer: C

QUESTION NO: 853

Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of______in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B

QUESTION NO: 854

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CompTIA 220-701: Practice Exam The_________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A

QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D

QUESTION NO: 856

A. True B. False Answer: A

QUESTION NO: 857 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 858 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. The processor must support ACPI. Answer: B

QUESTION NO: 859 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. YOU must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B

QUESTION NO: 860

Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C

QUESTION NO: 861 Which of the following is a disturbance that affects an electrical circuit, such as wireless communications, due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. ESD C. CRT "Pass Any Exam. Any Time." - www.actualtests.com 252

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Skip loading the Registry.BAT and CON FIG.CompTIA 220-701: Practice Exam D. Boot the system without scanning drives.SYS B.co m Answer: B. C.) A.actualtests. EMI Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers. Run Windows without processing AUTO EXEC. The server log QUESTION NO: 863 What does Safe Mode allow you to do? Answer: C QUESTION NO: 864 Which type of attack denies authorized user's access to network resources? A. Logic bomb D.www." . sts . Another computer with the same video card B.com Ac tua lTe A. The manual that came with the card D. DOS B. Social engineering Answer: A QUESTION NO: 865 "Pass Any Exam.C 253 . Start Windows using only basic files and drivers. Any Time. Where could you check for troubleshooting information? (Choose all that apply. Worm C. D. The video card manufacturer's website C.

Developing D. Dirty drum D. D. Generators eliminate the requirement to establish log-in attempt limitations. Cleaning Answer: A QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A. Worn pickup rollers C.www. Transferring C. Defective toner cartridge B. Automated System Recovery (ASR) B.actualtests. B. Any Time.EXE C. Enhanced Startup Disk (ESD) "Pass Any Exam. Writing B. What can we benefit from a password generator? lTe QUESTION NO: 867 sts . Brokenfuser Answer: B A. C. RDISK. Generators create new passwords every time a user signs in to prevent social engineering.co m 254 . Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A." . it can be easier to use a password generator based on that set of rules than to manually create passwords. Generators extend the requirement to periodically change passwords. thus forming an image on the drum? A. Generators eliminate a user's tendency to create passwords that can be a security liability.com Ac tua A password generator can be part of a password manager. When a password policy enforces complex rules.CompTIA 220-701: Practice Exam Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.

actualtests. AC in. Complete "Pass Any Exam. AC out B.www.CompTIA 220-701: Practice Exam D. False Answer: A Answer: C QUESTION NO: 871 A. OSI B.com 255 Ac What model is used to provide a common way to describe network protocols? tua lTe A. Any Time. and CD media. of power supplies and AC adapters? m QUESTION NO: 870 . DC out D. True B. CSMA/CA D.co Of the following voltage pairings." . DC out C. DC in. Emergency Recovery System (ERS) Answer: A QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media. which one accurately represents the input and output. AC in. AC out sts . respectively. ISO C. DVD media. CSMA/CD Answer: A QUESTION NO: 872 What type of backup will back up all selected files and then clear the archive bit? A. DC in. A.

SETUP. Normal C. 802." .www. 802. 2.actualtests.CompTIA 220-701: Practice Exam B. INSTALL.co m 256 .com Ac tua lTe sts QUESTION NO: 874 .4GHz radio frequency and are directly compatible with each other? (Choose all that apply.11d D. 802.BAT B.EXE C.88MB Answer: C "Pass Any Exam.EXE D.) A.44MB D. WINNT32. Copy Answer: B QUESTION NO: 873 Which of the following wireless IEEE standards operate on the 2.11g Answer: B.EXE Answer: D QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A. 720KB C. 1.D The program that performs an upgrade from Windows NT to Windows XP is called A. Any Time.11a B. 360KB B. 802.11b C. Incremental D. WINNT.

Answer: A QUESTION NO: 879 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.CompTIA 220-701: Practice Exam QUESTION NO: 876 Which component of physical security addresses outer-level access control? A. Mesh "Pass Any Exam. BUS C. ATT RIB D.co m ." . and ReaD. Strong passwords Answer: A QUESTION NO: 877 In order to delete and/or replace system files.Only attributes on the file before you replace the file? A. Mantraps C. Security zones D. True B. UNDELETE B.actualtests. and then remove it from laptop. which command do you use to remove the Hidden.com 257 Ac A. System. Any Time.www. False tua lTe sts . Star B. DELETE Answer: C QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. ERASE C. Perimeter security B. Ring D.

True B. Swap file issues OE. False Answer: A QUESTION NO: 883 The edit command line tool is able to open a text based word processor A. Virus attack D. AUTO EXEC. The server indicates that it has exceeded its session limit. Which type of attack is probably occurring? m 258 .BAT issues D." . Configuration file issues C.co A server on your network will no longer accept connections using the TCP protocol. TCPACKattack B. TCP/IP hijacking sts . Smurf attack C.actualtests. A. Any Time.www.com Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 880 All of the following are Windows file-related problems except_________ A.Boot file issues Answer: C QUESTION NO: 881 Answer: A QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. True "Pass Any Exam. System files not found B.

DSL D.D QUESTION NO: 886 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Encryption D. Any Time. Encryption. Telnet B. Hidden.) . System. What services are associated with these ports? (Choose two. Compression Answer: A Answer: C. HTTPS lTe sts You are administering a system that has been locked down for security reasons. Refer to the following Internet connectivity methods. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. FTP C. port 443 and port 80 have been disabled. System. False Answer: A QUESTION NO: 884 Which of the following file attributes are available to files on a FAT32 partition? A." . Archive.com Ac tua A. Indexing. Read Only C. Cable B. Archive. Compression. Dial-up Answer: C "Pass Any Exam. You notice that among all of the other ports. Read Only. Satellite C. Hidden. Hidden.www.CompTIA 220-701: Practice Exam B. HTTP D. Hidden.actualtests. System B. Read Only. Read Only.co QUESTION NO: 885 m 259 .

is necessary to be entered before booting into the operating system? "Pass Any Exam.co m 260 . Hide answers/explanations Answer: D QUESTION NO: 889 Atypical backlight technology is A. Like DVD. Because it is antiquated technology. floppy disk drives can no longer be purchased new.ROM drives. True B. Like a hard drive.com Ac tua lTe sts . once setup. D. B. LED Answer: B QUESTION NO: 890 Which of the following password.www.CompTIA 220-701: Practice Exam QUESTION NO: 887 USB. Any Time. eSATA and Express Card/54 are examples of hot pluggable devices A. you must insert the connector correctly or the drive can be damaged. CCFL C." . False Answer: A QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A. Although some drives might not clearly key the receptacle for the Berg power connector.actualtests. CRT B.25-inch form factor and must be installed in the larger drive bays C. the floppy drive requires no external access. LCD D. floppy drives have a 5.

BIOS D.co m . Internal hard drive Answer: A QUESTION NO: 892 A.CompTIA 220-701: Practice Exam A." . Roaming profile B. however. Driver signing D. User Accounts C. Network C. Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards. Any Time. LDAP Answer: C QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. Live CD B. Floppy D. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. a portable computer with a docking station is generally connected to a local wired network. if it is used in a hotel or on an airplane. "Pass Any Exam. For example. Hardware profile C. Which of the following feature enables that? tua lTe sts . modern operating system on a computer lacking mutable secondary storage? A.com 261 Ac As portable computers are used in a variety of locations. the portable computer will automatically connect to a wireless network. which statement concerning CPU and RAM configuration is most true? A. POST B.www.actualtests.

FTP B. D. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. As an experienced technician. malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A.CompTIA 220-701: Practice Exam B. During your working hours. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. malicious software that is self-replicating and self-propagating B. Remove PC card adapters B. VPN C.actualtests.co m . Remove LCD "Pass Any Exam. what is your recommendation so as to avoid the potential damage during transit? A. Answer: A QUESTION NO: 894 Warm is a type of: A. HTTP Answer: B QUESTION NO: 896 You are an IT professional in an international company. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard." . malicious software that changes the user's home page D.com 262 Ac tua lTe sts . C. Any Time. malicious software that monitors Internet surfing habits C. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard.www. WAN D.

co m 263 . B. True B. IP address B. False Answer: A QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. Default gateway D. Any Time.) A.actualtests. DNS server Answer: A. which one about the Virtual Private Network (VPN) is the most appropriate? tua lTe sts . Hide answers/explanations Answer: C "Pass Any Exam. Subnet mask C. Remove DVD. A VPN is a secured line of communication between two points through a public network. A VPN is a private network between two computers using wireless cards without using a wireless access point between them.com Ac Refer to the following descriptions.CompTIA 220-701: Practice Exam C.www. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. C. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.B QUESTION NO: 899 A." . D. Remove Backlight D.ROM drive Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A.

Backdrop Answer: A QUESTION NO: 902 Answer: B QUESTION NO: 903 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A." .co m . what is the error that will be generated? lTe sts . Inverter C. Screen D. C:\Win\System32 D. C:\System\Windows32 C. Windows protection error B.actualtests. General protection fault C.CompTIA 220-701: Practice Exam QUESTION NO: 900 Which of the following locations is common for system files? A. SPGA "Pass Any Exam. ZIF C.www. Any Time. C:\Windows\System32 Answer: D QUESTION NO: 901 Which LCD component is responsible for providing brightness? A. LPGA D.com 264 Ac A. Socket479 B. Illegal operation D. Backlight B. System lock-up tua When a Windows-based application attempts to access memory another program is using. C:\System32\Win B.

Double-sided.R D. Moving the mouse pointer to the top of the Taskbar. Hard disk D. you decide to use your firewall to block the Telnet protocol. single-layer DVD+R Answer: B QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 Which of the following is not one of the three major components of a hard disk drive system? A. Host adapter Answer: A QUESTION NO: 907 To increase security. Controller C. Left-clicking the mouse and double-clicking the Taskbar C. pausing until the pointer turns into a double-headed arrow. Drive interface B. Any Time. Double-sided.co m 265 .www. Highlighting the Taskbar and double-clicking in the center sts . Single-sided. Double-sided." . single-layer DVD.actualtests.com Ac tua lTe A. and then clicking and dragging D. single-layerBlu-ray disc C. Right-clicking the mouse and dragging the Taskbar to make it bigger B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? A. double-layer DVD+R B. Which port will you need to block to prevent Telnet from being used? "Pass Any Exam.

15 B. Perimeter security D.CompTIA 220-701: Practice Exam A.www.com 266 Ac A. 63 "Pass Any Exam. You explain to them that not every attack depends on implementing advanced technological methods. 127 C. Social engineering B. A. Power surge D. 23 D. you notice a discolored area. you explain.co m . What is usually a cause of this? A. 24 Answer: C QUESTION NO: 908 While inspecting a motherboard. you're trying to educate users on the importance of security. Underclocking Answer: C Answer: A QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. which can connect up to__peripherals in a daisy-chained topology.actualtests. 21 B. Some attacks. Any Time. Biometrics tua lTe As part of your training program. Improper manufacture C. Spilled liquid B." . IDS system C. What term do you use to describe attacks of this type? sts QUESTION NO: 909 . take advantage of human shortcoming to gain access that should otherwise be denied. 22 C.

CompTIA 220-701: Practice Exam D. Nslookup sts Which tool can be used to test connectivity and see the path taken to reach another host? . Toner cartridge C. /help C. Paper tray Answer: A QUESTION NO: 914 "Pass Any Exam. /and D. Ping B. Tracert D. /more QUESTION NO: 912 Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A.www.actualtests. 7 Answer: C QUESTION NO: 911 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Any Time." .co m Answer: A 267 .com Ac tua lTe A. Ink cartridge B. /? B. Daisy wheel D. Ipconfig C.

) A. D.D You have a computer with the IP address 171. Lift by bending over at the waist. Keep records of accident reports. C. Use a cart for heavy objects.18. This is not a valid IP address Answer: B QUESTION NO: 917 When moving computer equipment.C. which of the following are good procedures to follow? (Choose all that apply.com Ac tua lTe QUESTION NO: 916 sts .) A.co m 268 . Answer: B. Carry monitors with the glass face away from your body. What class is this address? A. D. "Pass Any Exam. Click Start-> All Programs-> Search. Class C D.www. C. Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.226." . C. Attend yearly OSHA safe work environment seminars. Display an OSHA poster in a prominent location.exe at the command prompt. Click Start-> Search. B.actualtests. Class A B.1.CompTIA 220-701: Practice Exam In Windows XP. Any Time. D. Left-click a directory and choose Find. Provide properly maintained tools and equipment. how can you start a search for files and folders? A. Run search. Ensure that there are no safety hazards in your path. Class B C. B. B.

False Answer: A QUESTION NO: 921 When you print documents on your laser printer. as well as additional ports. AT system connector B.CompTIA 220-701: Practice Exam Answer: C.com Ac tua lTe sts . What two things are the most likely causes of this problem? (Choose two. S2 C. Molex D. to a laptop. For example. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities. you see residue from previous images on the output." .) "Pass Any Exam. Berg C.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Any Time. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.co m 269 .www. True B. ATX system connector Answer: C QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A.actualtests. S3 D. without sacrificing the mobile computing functionality of the machine. S1 B. A.

but he has no idea what the problem is.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A.actualtests. Inform the customer that others are waiting. A broken cleaning blade Answer: C. Optical drives Answer: C QUESTION NO: 923 A. C. Give the customer an estimated time for repair based on the technician??s assessment. Before leaving the Repair Center.com 270 Ac tua A customer has purchased a laptop computer for half a year.www. D. Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A. there is something wrong with it.CompTIA 220-701: Practice Exam A. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Thumb drives B. Recently. the customer is anxious to know when he might come back to pick up his computer. Memory cards C. What is the best answer to that? lTe sts . Ask the customer when they would like to have the work completed." . The technician will get back to them as soon as possible.state drives D. B. SoliD. "Pass Any Exam. An overheating printer C. you are responsible for fixing the problem. Ask the customer to check daily to see when it is completed. A faulty transfer corona wire B. A bad erasure lamp D. So. Any Time. he takes the computer to the Repair Center and as a technician.co m .

3. 300.com Ac tua A.actualtests.co m 271 .www. 300volts B.000volts D. eSATA and Express Card/54 are examples of hot pluggable devices A. Luggable B. 30. while Berg connectors are used with floppy drives. False Answer: A QUESTION NO: 928 "Pass Any Exam. SATA hard drives most often use the same type of power connector as PATA hard drives.CompTIA 220-701: Practice Exam B.000volts C. True B. Any Time. Notebook lTe Which kind of laptop was designed to look and function like a paper notebook? sts ." . Tablet C. Molex connectors are used with PATA hard drives. D. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Netbook D. Answer: D QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A. C.000volts Answer: B QUESTION NO: 926 Answer: B QUESTION NO: 927 USB.

www. 168-pin DIMM B. 72-pin SIMM C.co m 272 .CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. 184-pin DIMM D.com Ac tua lTe sts . RIMM Answer: C "Pass Any Exam.actualtests. Any Time." .

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