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220-701

220-701

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Published by: Christopher Milton on Mar 04, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case. C. Helpprevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam C. HTTPS D. FTP Answer: B

QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

QUESTION NO: 6

Answer: C,D

QUESTION NO: 7 Which of the following connector types is used with twisted pair cable? A. T-Connector B. BNC C. RJ-45 D. LC Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed. E. New drivers have been released and need to be installed.

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Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

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CompTIA 220-701: Practice Exam QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D

QUESTION NO: 9

Answer: D

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 10

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A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

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CompTIA 220-701: Practice Exam A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A

QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs B. dxdiag C. tracert D. ipconfig E. ping Answer: C,E

QUESTION NO: 13

Answer: D

QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port "Pass Any Exam. Any Time." - www.actualtests.com 5

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A. Space reserved by the drive manufacturer for firmware. B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

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A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

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" .co m 6 .255. Any Time. Impact printer B. Which of the following would the technician use? A. and will try to have your computer working again as quickly as possible so that you can finish your report.0 D. Which of the following is an appropriate response to the users concerns? A. I do not understand why you are upset.actualtests.0. I am sure your professor will understand and you will be able to turn in the paper tomorrow. 224. C. A Trojan may have infected the OS or worked its way into the MBR. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Thermal printer C.0.0 Answer: C QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A. What did you download recently that caused the problem? B.1 B. When the technician arrives. Inkjet printer D. "Pass Any Exam. you should have created a backup copy so you could finish it on another computer.0 C.255.0. I understand your concern. 255.0.com Ac tua lTe sts .255. Laser printer Answer: A QUESTION NO: 17 A user reports that their computer suddenly will not boot. If the paper was so important to you. they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day.0.www. 255. 255.

MIDI devices E. Any Time. D.co m 7 .B. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. B.com Ac QUESTION NO: 20 tua Answer: C lTe sts . Wear anti-static wrist straps to prevent ESD in the new monitors. More than 4GB of RAM. B. eSATA B.F QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. D. Recycle the monitors after removing the capacitors for use in other monitors. NIC F. Wear a back brace when lifting and carrying the CRTs to the storage room. Express Card/54 C. A technician is replacing fifteen 21 CRTs with 19 LCDs. Multiple applications running in 16-bit compatibility mode are supported. The storage room is on the other side of the building. A. Answer: D QUESTION NO: 21 "Pass Any Exam. in some cases up to 128GB of RAM can be supported. PS/2 peripherals D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE). USB Answer: A. C." . A greater number of dynamic disks or disks larger than 1 TB can be supported.www. Which of the following safety measures should the technician take? A. C.actualtests. A new anti-virus protection scheme called Data Execution Prevention is supported.

com Ac tua Which of the following BEST describes the initial process of setting up a new operating system from a CD. D.CompTIA 220-701: Practice Exam A technician is installing Windows XP on a system that has a SATA HDD. and install the operating system. D. DB9.ROM? lTe sts . Format a partition. Which of the following will the technician MOST likely have to do to start the installation? A. DB9. C. format the partition. Press the F2 Key D. Answer: C QUESTION NO: 23 A.www. Create a partition. DB25. VGA. and install the operating system. install device drivers. Press the F6 Key Answer: D QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor.actualtests. create a partition. Install a larger fan near the hard drive to cool the system. Answer: B QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A. and install device drivers. Clean the drive with compressed air and continue to use it. install device drivers. C. USB "Pass Any Exam. Which of the following should the technician do? A. Install the operating system. Remove and replace the drive. Any Time. B. Install the operating system. USB B." .co m 8 . PS/2. Press the F3 Key C. PS/2. and create a partition. B. Apply more thermal compound and reseat the drive. Press the F8 Key B. PS/2 C.

PS/2. the previous refresh rate and the new refresh rate applied. VGA Answer: A QUESTION NO: 25 While a technician is responding to a customers call. the method that was used to access the display properties to change the refresh rate." . B. Up to 32GB C. C.com Ac tua lTe A. C. the color resolution the user requested as well as the refresh rate. Up to 16GB B. Ask the customer permission to put them on hold and listen politely to the co-workers stories.co m Answer: D 9 . DB25. Up to 1024GB D.www. a co-worker keeps insisting on telling the technician about their weekend. D. Forward the customer to another technician and join the conversation. QUESTION NO: 26 Answer: D QUESTION NO: 27 The BEST information to document when changing the refresh rate on the display is to include: A. all the refresh rates that were tested. Put the customer on hold just for a few minutes and join the conversation.CompTIA 220-701: Practice Exam D. Up to 2048GB sts Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? .actualtests. B. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. Answer: A QUESTION NO: 28 "Pass Any Exam. D. Any Time. Which of the following is the BEST course of action? A.

Any Time. The boot order in the BIOS B. the technician has a discussion with the customer and reviews some examples of their print jobs. The processor is improperly seated due to bent pins.www. Print a test page. Remote Desktop D. If Plug and Play is enabled C." . Which of the following should the technician check? A. C. Basic Disk Partitions C. If the computer is in Safe Mode D.actualtests.CompTIA 220-701: Practice Exam Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Replace the fuser. B. D.co m 10 . B. Which of the following should the technician do NEXT? lTe sts . "Pass Any Exam. If the BIOS is current Answer: A QUESTION NO: 30 A. Insufficient memory for the OS. Answer: D QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A. Joining a domain Answer: D QUESTION NO: 29 A technician receives a boot error message OS not found.com Ac tua A customer reports that the laser printer produces poor quality printouts. Having arrived onsite. Clean the toner cartridge. Change the paper. Simple File Sharing B.

When connecting the laptop to a wireless network. Perform a self-test page.co m 11 . Print a test page.actualtests. 802. Reboot the computer." .com Ac tua A.11q lTe A technician has added a wireless network interface card (NIC) to a laptop. Control Panel> Regional and Language Options> Regional Options C. 802. Any Time. the technician successfully tests for speeds of up to 54 Mbps. 802. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 33 Answer: A QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A. Cycle theprinters power. 802. Excessive internal display brightness is set.11b D. B. Control Panel> Accessibility Options> General B. Answer: C QUESTION NO: 32 A technician converts several existing Windows XP Professional laptops from English to the German language.www. Control Panel> Regional and Language Options> Regional Options> Customize D. Which of the following is the correct path to change the language settings? A.11x C.CompTIA 220-701: Practice Exam C. Answer: C "Pass Any Exam.11g B. The airflow is blocked. C. D. D. Which of the following standards of wireless card did the technician install? sts .

Print a test page. B. C. B.C QUESTION NO: 38 A user has a network laser printer that is printing constantly. 16 inches (40cm) B. Configure the Display Settings in Device Manager. Pause printing F. 18 inches (45cm) Answer: D Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE). D. Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A. Which of the following should the technician recommend that the user do FIRST? "Pass Any Exam. 22 inches (55cm) C.B. Specify a separator page. D." . Have the userdemagnetize and restart the monitor. Delete ports. Change to a lower resolution. C.www. Which of the following would be MOST likely to fix the problem? A.CompTIA 220-701: Practice Exam QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.com 12 Ac tua QUESTION NO: 37 lTe sts . Answer: A. Spoolprint jobs and start print jobs immediately. Configure the Display Settings on the monitor. A. Set printing defaults. The user has tried power cycling the printer. 24 inches (60cm) D.actualtests. E.co m . Any Time.

actualtests. B. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. D.CompTIA 220-701: Practice Exam A. Access the print queue and pause all print jobs. Add multiple users in the Control Panel User Account applet. Any Time. Hand recognition software B. Use NTFS security to secure the data files. Answer: C QUESTION NO: 39 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. E. D.com Ac tua Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? lTe sts .www. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.D QUESTION NO: 40 A. Reboot the computer. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Restart the spooler service. B. Purchase a new USB cable. Answer: C. Smart card reader C. Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. C. Use the Security Center Control Panel Applet to secure resources on the shared system. C.co m 13 ." . Which of the following would be an appropriate method for dealing with this situation? "Pass Any Exam. Biometric fingerprint reader D.

Ink dispersion Answer: A QUESTION NO: 43 Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO). CPU seating tua A technician is working on a workstation that shuts down after extended periods of operation. Any Time. Laser B. Fuser assembly C. Inform the customer that the technician is only trying to help. Allow the customer to continue uninterrupted and remain silent until a response is requested. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. A. B.CompTIA 220-701: Practice Exam A. D. Ribbon cable seating D." . Which of the following should be checked FIRST? lTe sts .com 14 Ac A.actualtests. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. C.co m . Hyperthreading settings C. Vents for blockage B.www. RAM "Pass Any Exam. Hard drive D. Impact D. Thermal C. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Pickup roller assembly B.

Athlon C. My Network Places > Tools > Drivers > Update Driver lTe sts Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? .com Ac tua A. Remove unneeded fans. Device Manager > Network adapters > Properties > Driver tab D. Replace the side panels with mesh wires. Which of the following types of CPU can be used with this motherboard? A. Control Panel > Network Connections > Tools > Drivers C. Pentium III D. Itanium B. D. My Computer > Properties > Hardware tab > Windows Update B. Any Time.CompTIA 220-701: Practice Exam E. Install round IDE cabling.D QUESTION NO: 45 A motherboard has a Socket A CPU connector. B. C.co m Answer: B 15 .www. Install a liquid cooling solution. Xeon QUESTION NO: 46 Answer: C QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A. Corona wire Answer: C. Answer: C QUESTION NO: 48 "Pass Any Exam." .actualtests.

The MOST likely cause of the overheating is that: (Select TWO). . Image drum B. the processor is too fast.D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work.co m Which of the following are printing protocols that can be used for printing over a network? (Select TWO)." . the case is too small.com 16 Ac A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. the memory is defective. Duplexer E. Which of the following is MOST likely the cause? "Pass Any Exam. tua lTe sts A. Transfer roller Answer: B. C. FTP E.F QUESTION NO: 49 Answer: B. RAW C. Answer: A. Any Time. E. one or more fans are inoperable. HTTP B.C QUESTION NO: 50 A. Fuser D. D. USB . A. B. Paper pickup rollers C.C.CompTIA 220-701: Practice Exam Which of the following components are included in a typical laser printer maintenance kit? (Select THREE).www.actualtests. thereare not enough fans. Toner F. LPR D.

The software is not supported by the operating system. Answer: C "Pass Any Exam. Ink jet C. C. D. B. The hardware dongle was not installed. The operating system does not support security dongles.www.com Ac tua A. Answer: B QUESTION NO: 52 After a user ran a registry cleaning program. D. Answer: D QUESTION NO: 53 Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. Thermal lTe Which of the following printers use a carbon film or inked ribbon to print? sts . Problem analysis. Laser B. Any Time. Run System Restore to get to a previous working condition. C.co m 17 . D. Use the boot disk and run SCANREG /RESTORE. Efficiency tracking. Rootcause analysis.CompTIA 220-701: Practice Exam A. the computer running Windows XP will not boot. Impact D. Issue prevention. B. C.actualtests. Boot using Last Known Good Configuration." . B. Which of the following should a technician recommend FIRST? A. The software was installed incorrectly.

sts .actualtests. Which of the following describe the potential upgrade paths? (Select TWO). True positive D.co A user wants to upgrade to Windows XP Home from Windows 95. B. Any Time. which of the following would be the MOST dangerous type of error? A. C. Upgrade to Windows NT4. Defragment the hard drive weekly. then to Windows 98SE then Windows XP Home. Upgrade to Windows 98SE then to Windows XP Home. C.CompTIA 220-701: Practice Exam QUESTION NO: 55 When configuring biometric devices. Clean out the dirt with a damp rag. B.0 SP1 then Windows XP Home. Upgrade to Windows XP Home directly from Windows 95." . D. Answer: B QUESTION NO: 58 "Pass Any Exam. Degauss the display and drives. m 18 . False negative B.com Ac QUESTION NO: 57 tua Answer: A. Upgrade to Windows 95 OSR2. True negative C. False positive Answer: D QUESTION NO: 56 To lengthen the life of computer hardware. it is BEST to perform which of the following actions on a routine basis? A.C lTe A. Clean out the dust with compressed air. E. Perform a clean installation of Windows XP Home. D.www.

The paper needs to be replenished. C.www. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print.com Ac tua lTe sts . and then turn off the device. The technician has the correct. Which of the following is the MOST likely cause? A. B. updated drivers. Which of the following would be the MOST likely cause of the problem? A." . Remove the driver from Device Manager. The computer needs to upload the print job. HKEY_USERS C. The account does not have permission to install drivers. D. C. C. Turn off the laptop. Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. Printer firmware needs to be updated.CompTIA 220-701: Practice Exam Which of the following is the BEST way to remove a USB device on a laptop computer? A.actualtests. B. D.co m 19 . but is unable to successfully install the drivers. The modem is not functioning properly. "Pass Any Exam. HKEY_ CURRENT_USER B. Any Time. B. The high encryption package is not installed. a balloon in the system tray indicates a print job has failed to print. HKEY_CURRENT_CONFIG D. Remove hardware in Control Panel. Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A. and then remove from laptop. Stop the device. The printer does not recognize the font type.

a technician finds a wire with insulation damage from rubbing up against a cooling fan. Which of the following should be used to repair the wire? . SPUNINST.com Ac tua lTe A. High vacuum Answer: B Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A. Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A." . Lithium D. Duct tape D. Electrical tape B. Electromagnetic Interference (EMI) B. Masking tape C. Wire nut sts While working inside of a desktop computer.EXE D. TASKMAN.actualtests. PROGMAN.CompTIA 220-701: Practice Exam D. CONVERT.co QUESTION NO: 63 m 20 . Any Time.www.EXE C. Mercury C. The modem is not recognized in Device Manager.EXE Answer: C QUESTION NO: 65 "Pass Any Exam.EXE B.

D. POST C. DVD. Which of the following should the technician take under consideration? A. PC card adapters B. which of the following should be removed to avoid damage during transit? A.ROM drive D. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor. Which of the following is the BEST preventive maintenance procedure that the technician should perform? lTe sts . LDAP B.co m 21 . LCD C. Periodically clean the vents using a small vacuum cleaner. Backlight Answer: A QUESTION NO: 66 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A." .www.com Ac tua A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Any Time. C. Install ceiling fans in the room.actualtests.CompTIA 220-701: Practice Exam Before shipping a laptop. Use a moist rag to clean the vents monthly. B. Electromagnetic interference "Pass Any Exam. BIOS D. User Accounts Answer: C QUESTION NO: 67 A. Directly spray the vents with compressed air.

Cable D.com Ac A. D." .co Answer: A m 22 .CompTIA 220-701: Practice Exam B. Number of fans located in the room so system does not overheat Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A. DSL C. Which of the following can the technician do to better understand the customers issue? sts QUESTION NO: 70 . B. and then confirm the findings with the customer. Cable management to avoid trip hazards B.actualtests. Ask open-ended questions to gather the symptoms. C.www. Begin running diagnostic software and confirm findings with another technician. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Location of the PCs with respect to each other D. run diagnostic tests. Which of the following should the technician keep in mind when setting up the lab? A. Fiber B. tua lTe A customer brings a PC for a technician to repair. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Radio frequency interference D. High voltage discharge C. Get the customer contact information. Satellite "Pass Any Exam. Any Time. Electrical safety with the extra network cables C.

www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 72 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? A.com Ac tua lTe sts . DSL B. SSID D." . Satellite D. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? "Pass Any Exam. WPA B. To allow the power supply to operate at different voltages B. Any Time.co m 23 . which of the following is broadcasted by default and should be disabled? A. To change the voltage coming from the wall C. Fiber Answer: D QUESTION NO: 73 When setting up a WAP. WEP C. Broadband C. To allow alternating current to be used instead of direct current D. RADIUS Answer: C QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A.actualtests.

DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. DDR B." . B. Converts AC power to DC power that a computer can use to operate and charge its battery. Dot Matrix C. SIMM D. Any Time. Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A.CompTIA 220-701: Practice Exam A. Impact B.co m 24 . C. SODIMM B. DIMM C. SDRAM C. Changes DC power to AC power to charge the battery and enhances portability. Inkjet Answer: D "Pass Any Exam. Laser D. DDR3 D.actualtests.com Ac tua lTe sts QUESTION NO: 77 . Allows for a portable computer to be easily moved without being plugged into an outlet.www. RIMM Answer: B Which of the following has the speed of PC2700? A. Filters incoming voltage spikes and surges. D.

Laser C. Any Time. PCIe X16 "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A.actualtests. VPN C. Thermal B. HTTP B. AGP 4X C. Inkjet C. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A. PCMCIA D." .www. WAN Answer: B QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. FTP D. Laser Answer: A QUESTION NO: 81 Which of the following allows a secure connection between two points? A. Thermal B. ISA B.co m . Color Laser D. Inkjet D.com 25 Ac tua lTe sts .

CompTIA558475 C. Make sure the OS has the latest video drivers installed. Make sure the laptop display is enabled. Replace the LCD inverter. Remove the hard drive and destroy it. Any Time. Replace the video card inside the laptop. C. B.actualtests. Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. C. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Answer: C QUESTION NO: 84 Answer: D QUESTION NO: 85 A. D.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. ct23&P#h~ . rw2%HN D. SR1234ct B. D. Remove the memory and destroy it.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A. Reformat the hard drive to a clean state using the format command." . Which of the following should the technician do FIRST to resolve this issue? tua lTe sts A. Run a large magnet over the top of the hard drive several times.www.co Which of the following would be the MOST secure password? m 26 . B.

0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. S/PDIF B.com Ac tua lTe sts QUESTION NO: 88 . DDR400 D. IEEE 1394 B.www. 1000Mb/s C. Any Time. SATA D.0 C. 1Gb/s Answer: A "Pass Any Exam. PC2100 B.1 C.actualtests.co m 27 ." . IEEE 1394 D. 100Mb/s B. USB 1.CompTIA 220-701: Practice Exam A.1/2. DDR333 C. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. USB 1. USB 2. 10000Mb/s D.

"Pass Any Exam. Provides use ofPCIe X16 expansion slots. C. D. C. Set the refresh rate to the lowest the monitor can display. C. D. B. Data written to a disk located in a paging file that would not fit into the systems RAM. B. Provides access to larger hard drive partitions. Calibrate the monitor. Program Files B.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Degauss the monitor. My Computer Answer: B QUESTION NO: 91 Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Flash memory used to hold temporary files before deletion.CompTIA 220-701: Practice Exam QUESTION NO: 90 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Control Panel C. Provides use of more powerful video graphics accelerators. Set the resolution to the highest the monitor can display.www. Provides addressing of memory beyond 4GB. Answer: B QUESTION NO: 93 Which of the following BEST describes virtual memory? A. B. Start Menu D.com 28 Ac tua lTe sts A." .actualtests. Any Time. The maximum amount of memory a given system can potentially have. .

D. Hibernate.g.co m Answer: D 29 . B. resume from a low power state when it receives a network packet telling it to do so. Verify full system functionality. B. actions. send packets to other network devices on the LAN instructing then to enter a low power state (e. Identify the problem.CompTIA 220-701: Practice Exam D. send broadcast packets over the LAN to all computers simultaneously. C. Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A. Any Time. collect all packets that are sent to any device on the LAN. Higher data integrity sts Which of the following is a characteristic of solid state drives? . Off). Built-in encryption standards B. Establish a theory of probable cause. Larger capacity than traditional magnetic drives C.actualtests." . D.www. and outcomes. Lack of drive heads and platters D. QUESTION NO: 95 Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A. A portion of physical RAM that is mirrored to the hard drive for redundancy. Answer: D QUESTION NO: 97 "Pass Any Exam.com Ac tua lTe A. Document findings. C.

Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot. Which of the following questions should a technician ask to help determine what occurred? A. Any Time. Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance.co m 30 . Has the monitor been replaced recently? E. Set up a local print queue. it just keeps rebooting. Move the computer and attach to the printer.www." .CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Share out the printer from the attached computer. Were there any new software updates done? Answer: B. Was any hardware installed since it last worked? C. A.com Ac tua lTe sts . Purchase an external Ethernet print card.actualtests. Which of the following RAID levels should be implemented? A. C. Are you sure you ran a find on the system and the program is just not misfiled? D. D. B.E QUESTION NO: 99 Two users want to print to a USB printer connected locally. Was there a power outage since yesterday? B. Is the power cable on the monitor loose? D. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Are you sure the power button is not stuck? B. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. RAID 0 "Pass Any Exam. Which of the following is the quickest way to accomplish this? A.

Any Time. E.CompTIA 220-701: Practice Exam B. Answer: B." . Answer: D A technician uses a call logging process in order to: (Select TWO). C. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer. model. compose a record which allows user authentication. identify common issues among multiple users. Allows the operating system to assigns dates so that user data files are backed up C. D.www. Identify the hardware make.actualtests. B. Assign an appropriate priority for the issue. select the appropriate priority level for the issue. Allows the operating system to be backed up with immunity to virus activity B. Identify the user and associated problem. D.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A. help maintain a balanced workload for the help desk technicians. A.co m 31 . Elevate the call to a higher level of support. C. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. and serial number. which of the following should the technician do FIRST? A.com Ac tua lTe sts QUESTION NO: 102 . RAID 4 D. B. Allows the operating system to be rolled back to a previous point in time D. RAID 1 C. track the process of the incident.

Answer: A. Use thecheckdisk utility. Longer chip life Answer: C. Empty the recycle bin and deleted email items. Use the drive compression utility.C Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO)." .co Which of the following media types has the largest capacity? m QUESTION NO: 105 32 . Dual-sided DVD . Increased network speed E.RW+ B. The hard drive light is constantly on. E. DVD. D.www. DVD. Use the defragment utility. Userestore point to roll back the computer to a previous date.E QUESTION NO: 107 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Increased performance D. Any Time. "Pass Any Exam.actualtests. Increase system security B.RW C. Utilize less memory C. Blu-Ray D.CompTIA 220-701: Practice Exam QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. A. Which of the following can be performed on the hard drive to improve performance? (Select TWO). A.com Ac tua lTe sts A. B. C.

Run the program as a local administrator.com 33 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. Any Time. Give the customer an estimated time for repair based on the technicians assessment." . DVI C. D. Add an exception to the firewall for the program.co m . USB B. Answer: A QUESTION NO: 110 Which of the following methods is commonly used for Biometric authentication? (Select TWO). D. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . B. S-Video Answer: B. VGA E. The technician will get back to them as soon as possible. C.www. A. Ask the customer when they would like to have the work completed. Ask the customer to check daily to see when it is completed. RFID smartcards "Pass Any Exam. Encrypted passwords C. C. The user states that they do have Internet connectivity. Check the Hardware Compatibility List to see if the program is not compatible with the OS. Inform the customer that others are waiting. B.CompTIA 220-701: Practice Exam A. Logical token B. QUESTION NO: 109 A.D QUESTION NO: 108 A customer brings a PC in for repair. Which of the following is the BEST response for the technician to give? A. and asks when it will be done. Check for any updates to the program. CGA D.actualtests.

a user is reporting system crashes and performance loss. Ensures that only certain devices can access the network C.actualtests. Encrypts data traveling across the wireless network D. Answer: C "Pass Any Exam. Try installing the device to a different port or slot. Prevents users from seeing the wireless network Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Fingerprint reader E. Ensures all users physically login to the wired network B. C.CompTIA 220-701: Practice Exam D.co m 34 .E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. B.com Ac tua lTe sts . Fiber Answer: D QUESTION NO: 113 After installing a new piece of hardware with the hardware CD. Contact the vendor for an RMA. Download and install updated drivers for the device. Retinal scan Answer: D. Coaxial B. Plenum D.www. Which of the following would be the FIRST step in resolving this issue? A. D. Any Time. UTP C." . Disable the device in Device Manager.

Any Time. USB drive D. Which of the following Windows features BEST accomplishes this? A.CompTIA 220-701: Practice Exam QUESTION NO: 114 A user has recently installed a new graphics driver.ROM C. and after restarting their PC the display is no longer appearing. Boot to the recovery console C." . Safe mode B. Boot with repair disk Answer: A QUESTION NO: 115 Which of the following. Wireless Zero Configuration D. Which of the following boot options would be MOST effective in troubleshooting this issue? A.www. Serial Cable B.E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network.co m 35 .com Ac tua lTe sts . Roaming profile Answer: B QUESTION NO: 117 "Pass Any Exam. Floppy drive E. Hardware profile C. the user would like the laptop to automatically switch to the wireless connection. A. DVD.ROM Answer: C.actualtests. CD. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Safe mode with command prompt D. when locally connected. When the laptop is removed from the docking station. Driver signing B.

D. Windows reports that no antivirus software is currently protecting the system. Install the Microsoft Malicious Software removal tool.E QUESTION NO: 119 A.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Obscure word in a dictionary B. sysprep "Pass Any Exam.co m 36 . Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO).com Ac tua After successfully installing a free antivirus solution. B. Disable antivirus protection notification withinSecurity Center. Contains numbers and letters E. System Restore C. A. C.www. Any Time. Disable the antivirus logging in the Event Viewer. Contains special characters Answer: D. fdisk B.actualtests. Answer: B QUESTION NO: 120 Which of the following can be used to configure a Windows installation for imaging multiple computers? A." . Which of the following solutions would resolve this issue? lTe sts . Contained in a text file C. Contains AES encryption D. Update the Antivirus definitions. Security Center B. Machine Debug Manager D.

1 C.0.1. telnet Answer: B QUESTION NO: 121 Which of the following is a class A IP address? A. Windows XPMedia Center D. Any Time. Windows XP Home C.0. 10. 192.co m Answer: C 37 . WindowsVista Ultimate Answer: D QUESTION NO: 124 "Pass Any Exam.0.1. 110 D. 80 C.com Ac tua lTe A.www.168.16. 53 B. WindowsVista Basic B.1 QUESTION NO: 122 Answer: B QUESTION NO: 123 Aero is a feature of which operating system? A.1 D. 172.0.actualtests.1 B." . regedit D.CompTIA 220-701: Practice Exam C. 224. 443 sts Which of the following network ports is normally associated with unencrypted web traffic? .

B. Answer: C QUESTION NO: 126 The edit command line tool: Answer: D QUESTION NO: 127 While troubleshooting a computer problem. Answer: C "Pass Any Exam. actions and outcomes. 9GB. 650MB.www.co m . Document findings. remaining hard disk storage space. opens a text based word processor. the reliability and speed of search indexing. C. Which of the following should be the technicians NEXT troubleshooting step? A. Any Time. Verify full system functionality. B. B.7GB. a technician has determined what has caused the problem. the speed and available bandwidth of Internet connections. C. can be used to modify desktop preferences. makes changes to the registry. 25GB." .actualtests.com 38 Ac tua A. Answer: B QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. D. lTe sts . a performance value of system components. D.CompTIA 220-701: Practice Exam The Windows Experience Index is used to determine: A. 4. B. D. C. Ask the user opened ended questions to see if they agree with the cause. D. C. changes the boot sequence order. Establish a plan of action and implement the solution.

check the HCL. C. Fingerprint reader E. Computer Management B. before performing hardware upgrades a technician should: A. Smart card B. Event Viewer Answer: C QUESTION NO: 129 As a best practice." .CompTIA 220-701: Practice Exam QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running. perform a disk defrag. REGEDIT C.co m 39 . D.D. archive old drivers.E QUESTION NO: 131 "Pass Any Exam.com Ac tua lTe sts . clean each component with an approved cleaning solution. Answer: B QUESTION NO: 130 Which of the following are forms of biometric authentication? (Select THREE). Voice recognition D. Secure ID Token Answer: C. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. B. Task Manager D. A. Barcode scanner C. Any Time.actualtests. Optical recognition F.www.

Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? lTe QUESTION NO: 133 sts . convert B. Right-click My Computer thenselect Manage C.CompTIA 220-701: Practice Exam If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. Any Time. FilterKeys B. UFS C. Encryption Keys D. Right-click on theprinters icon and select Properties D." . FAT D. Start > Control Panel > System B.www. NFS Answer: A QUESTION NO: 132 Which of the following can be used to print a test page? A. format "Pass Any Exam.actualtests. StickyKeys Answer: D QUESTION NO: 134 Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. NTFS B. ToggleKeys C. Start > Control Panel > Printer icon Answer: C A. which of the following file system should be used in formatting the drive? A.com Ac tua A technician must configure a computer for a special needs user who can only press one key at a time.co m 40 .

B. diskpart D. Cordless telephone Answer: D QUESTION NO: 138 "Pass Any Exam. AM/FM radio D.www. Server Answer: A QUESTION NO: 137 Which of the following is MOST likely to be the source of wireless network interference? A. Hard disk failure or operating system needs to be reloaded.CompTIA 220-701: Practice Exam C. C. Mouse and keyboard need to be cleaned. The hard drive is in standby mode. Laser printer B. Which of the following is MOST likely the problem? A. Power cord is loose.com Ac tua lTe sts .actualtests. Laptop computer C. fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on.co m 41 . D. LCD monitor D. Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. Bluetooth headset B." . Any Time. Large screen television C.

Reload the driver for the monitor. B. 3200 D.CompTIA 220-701: Practice Exam Which of the following utilities can help prevent viruses and other malware? (Select TWO). Assuming the necessary slots are available. and the technician would like to install an additional two sticks of 512MB PC3200. CHKDSK D." . Windows Event Viewer B. Degauss the monitor. Windows Defender C. 2100 B. 2700 C. D.E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC. Which of the following actions BEST resolves this issue? tua QUESTION NO: 140 lTe sts .www. Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A. Any Time. The PC is currently holding two sticks of 512MB PC2700. FilterKeys E. Data Execution Prevention Answer: B.actualtests. which of the following will be the overall speed of the new RAM? A. 5300 Answer: B A.com Ac A CRT monitor is displaying patches of distortion while in use. A. Replace the display adaptor. C. Power cycle the computer.co m 42 . An alert at logon when an unknown user has tried to logon "Pass Any Exam.

Reformat the hard drive to a clean state using the format command. Any Time.www. Run FDISK on the hard drive.actualtests. Answer: A QUESTION NO: 144 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? A. WEP encryption C.CompTIA 220-701: Practice Exam B." . WPA encryption D. MAC filtering B. An alert when the computer case has been opened C. Video capture card D. B. TV tuner card B. A set of firewalls and anti-virus programs protecting the computer D. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. Graphics card C. Sound card Answer: A "Pass Any Exam.com Ac tua A. Pass all computer components near a large magnet. NAT routing lTe Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? sts QUESTION NO: 143 . A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 A computer is being sold over the Internet. C.co Answer: C m 43 . D. Erase the hard drive using a disk wiping program.

a notice appears on the screen which says the site is being blocked by a filter. C. I am not the server technician so please do not take a bad tone with me. Any Time. Which of the following would be the appropriate response? m .co The file server had an expected outage this morning.CompTIA 220-701: Practice Exam QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN. Hardware and software are not exact sciences. We believe the problem is the network interface card. A new application has been implemented to help manage and improve the network. We have identified the problem and we will have it back up as soon as possible.hoc wireless connection D. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. D. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. If you take issue with that please inform your supervisor. Simply select continue on the message and the video should "Pass Any Exam.actualtests. Is your work solely depending on the server? Try to not be upset because before you know it." lTe sts .com 44 Ac tua A. Did you read the entire screen? The last sentence clearly says click to continue. Which is the following is the MOST appropriate response from the technician? A. What particular website are you trying to download videos from? Are they work related? B. the server will be back up. Connect to it through a TCP/IP port C. B. Connect to it through a computer share B. There is no way to tell how long this will take. Connect to it via an aD. Bandwidth usage has become a problem.www. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. D. One particular caller demands to know exactly how long the system will be down. A technician believes the on-board NIC is bad. C. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 Answer: D QUESTION NO: 147 A user states that every time they try to pull down video clips from a website. We will have it back up within the hour." .

however. Empathize with the user and send thema nt monitor to solve the issue. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. their solution did not work and inform the user that the company has personnel working on the problem.actualtests. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. The technician notices that the real solution is to clear a paper jam in the printer.com 45 Ac tua A user states that their monitor is acting up and at times the image shakes. Which of the following is the BEST response for the technician to give the user? A. B. Thank the user for their assistance with the problem. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? "Pass Any Exam. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel.co m . Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue.www. The company is currently replacing all CRTs with new LCDs. Answer: C QUESTION NO: 149 A. D.CompTIA 220-701: Practice Exam appear. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. D. Any Time. Which of the following is the BEST response? lTe sts ." . Ask the user what they did to cause the shaking images.

Tape drive B. The physical footprint of the UPS. Only an administrator can log on and fix this problem. DVD D. Windows Security Center D. Any Time. Amount of time necessary for the UPS to run in a power outage.actualtests.www. C.co m 46 .EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A. SECPOL. D. SECEDIT. Biometric device D. Event Viewer B. The number and size of all applications running on each workstation. Answer: A QUESTION NO: 151 A user receives the message The security log on this system is full. Flash media lTe Which of the following types of media is considered solid state? sts . Blu-Ray C. The administrator should use which of the following to fix this issue? A. Tape Answer: B "Pass Any Exam. Floppy disk C.com Ac tua A.CompTIA 220-701: Practice Exam A. The amount of space available at each workstation to place the UPS. Floppy B.MSC C. B." .

120.65 D.21.120 B.actualtests. 190.25? A.10. Coaxial D. FTP "Pass Any Exam. 107.32. TELNET B. 129.87.www.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A. CAT6 C. Fiber B. Class C D. 198." .109 C.co m 47 .207. SMTP D.com Ac tua lTe sts . Class A B. HTTPS C. UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A.168.34.167. Class D Answer: C QUESTION NO: 155 Which of the following is a class A address? A.CompTIA 220-701: Practice Exam QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194. Any Time. Class B C.45.

SSID D.28.1 C. 192.com Ac While trying to resolve an issue with wireless connectivity on a users laptop.co Which of the following is created when setting up MAC filtering? m 48 .actualtests. B." .120 B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 158 Which of the following is a Class C address? A. WEP C. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop.102.32.168.1.3. 65.1. C. ACL .1. D.www.132 D.120 Answer: B QUESTION NO: 159 Answer: D QUESTION NO: 160 A. 134. WPA B. Answer: D "Pass Any Exam. 125. Any Time. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. Which of the following should the technician do? tua lTe sts A.

Answer: B. Right click on the Start Menu and select Properties.1 Answer: D QUESTION NO: 162 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). .0.255. 255.255. a subnet mask of 255. . 192.www.168.0. type in Run and then type inmsconfig. Right click on the My Computer and select Properties. RAM "Pass Any Exam.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE).B sts A.msc. A.255.168. A. Any Time.0. type in Run and then type inregedit. open Administrative Tools. 192. Open Control Panel. C. B.168. Click Start. E.0. Click Start>Run and then type in regedt32. Click Start>Run and then type in services.12.1? A." .0 and a gateway of 192.0 B.0. Click Start>Run and then type inregedit.1 C. Double click the Computer Management icon under Administrative Tools.com 49 Ac tua QUESTION NO: 163 lTe Answer: A.168. 127. Right click on My Computer and select Manage. D.actualtests. C.0. D. Click Start.CompTIA 220-701: Practice Exam QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192. B. E.co m Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO).255.0 D. double click on the Services icon.

B.co m . A.com 50 Ac tua lTe sts Answer: B. Windows 2000 Professional Answer: C QUESTION NO: 167 Before returning a repaired system to a user. Windows prevents successful boot and logon from updating Last Known Good Configuration. D. D.actualtests. Windows will not save any file changes while is Safe Mode. which of the following should be done? (Select TWO). DVD. "Pass Any Exam. Inform the user every step that was performed throughout the entire troubleshooting process. A. Windows XP Home C. Sound card F. Any Time. QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A. WindowsVista Ultimate D." . Hard disk D. Windows XPMedia Center Edition B. Document the system findings. Verify full system functionality and implement preventative measures.E . actions. and outcomes. B. Windows XP starts basic networking to allow for updating of drivers from the Internet. C. Inform the user that the computer may not function as it did before the problem occurred. C. NIC Answer: B.F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO).ROM C.www. E. Tape drive E.C.CompTIA 220-701: Practice Exam B. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. Windows XP uses the minimum set of drivers and services to start the GUI.

www.com Ac tua A. USB 1." .1 C.co m Answer: A 51 . RAID 10 QUESTION NO: 169 Answer: C QUESTION NO: 170 Which of the following interfaces supports only one device per port? A.B QUESTION NO: 168 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. SCSI D. Bluetooth Answer: A QUESTION NO: 171 "Pass Any Exam. RS-232 B. Any Time. RAID 5 D. RAID 1 C. Change theusers permissions so that they cannot create any potential problems in the future. RAID 0 B.CompTIA 220-701: Practice Exam E. RAID 5 D. RAID 10 lTe sts Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? . Answer: A.actualtests. RAID 1 C. RAID 0 B.

Channel 11 D. SSID D. NIC E. Parallel D. PS/2 C. NAT B. IEEE 1394 B.E QUESTION NO: 172 A. Modem F. MAC filtering C.www. Serial Answer: D. SSID .co m Which of the following is used to control access to a network based on the address hard coded into the NIC? 52 .actualtests.CompTIA 220-701: Practice Exam On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). A." . 802. WEP C. Any Time. WPA key "Pass Any Exam.com Ac Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? tua QUESTION NO: 173 lTe Answer: B sts A.11n B. MAC Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A.

Security Center E." . Use appropriate function toggle key to switch display mode. User Accounts C.co m 53 . The projector is turned on. Dynamically assigns IP addresses for easy client configuration.www. the system will auto-select the projector on restart. Administrative Tools D. D. Accessibility Options Answer: B. B. C. MAC filtering D. but no display shows on the screen. Secures network Internet traffic through shared key encryption. Reboot the computer. WEP key Answer: B QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). B.C QUESTION NO: 176 Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A. SSID C. Provides security for a network through the use of ACLs. Which of the following could the technician do to send the display to the projector? sts .com Ac A. Any Time. Press F1 to shift display to the projector.actualtests. D. Resolves queries for resolution of host names to IP addresses.CompTIA 220-701: Practice Exam B. Answer: C "Pass Any Exam. C. tua lTe A customer connects a projector to their laptop. A. Go into Device Manager and enable the projector. System B.

select the Hardware tab. D. Return the system to the user. Recreate the problem and reapply the solution to ensure it worked properly.com Ac tua lTe sts . which of the following should be the NEXT action according to the troubleshooting theory? A. Solid State Drive F. 1. B. A. IDE Hard Drive E. E.44MB Floppy Disk Answer: B." . right click the Local Area Connection. C. Digital Video Disc B. Verify that all other parts of the system are working properly.co m 54 . Compact Disc D. C. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Any Time. B. select Status. Open a command window and run net /?from the command line. select Properties. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Open Network Connections from the control panel.CompTIA 220-701: Practice Exam QUESTION NO: 178 After the problem is resolved. D. Backup Tape C. and then click on Device Manager.www.F QUESTION NO: 180 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). A. Run the System Configuration Utility from the run line and click on the Services tab. and then select the Support tab.D. Right click on My Computer. "Pass Any Exam. Open a command window and runipconfig from the command line.actualtests.

Network installation F. sts A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Factory recovery partition B. The user accidentally deleted the files.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE). user to move so the technician can check the computer for problems. XCOPY all files from another computer C. A. B. user to state the issue and stop the user when the technician has an idea of how to fix the problem. Installation from Microsoft. The local user profile is corrupt. The user saved the files to a different location. B. The user selected an alternate hardware profile. Which of the following is the MOST likely cause of the problem? . users coworker to confirm what the user said and verify there is a problem.D. Answer: D QUESTION NO: 184 "Pass Any Exam.E QUESTION NO: 182 Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A.co m .www. Windows CD installation E.com 55 Ac tua lTe A.com D. Any Time. D. user to explain the problem and listen without interrupting the user.CompTIA 220-701: Practice Exam Answer: D. C. C. D.actualtests." . Purchase a fully configured hard drive Answer: A.

actualtests. 1076 feet (328 meters) Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A. ASR C. Task Manager D. 492 feet (150 meters) D. Computer Management Answer: A "Pass Any Exam. UTP B. Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A. Any Time.co m 56 . 328 feet (100 meters) C." . MSCONFIG B. Decreased EMI D.com Ac tua lTe sts .CompTIA 220-701: Practice Exam Which of the following is the maximum cable length of a CAT5e? A. 100 feet (30 meters) B. ThinNet C. Increased RFI B. Decreased ESD C. Fiber D.www. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A.

Sysprep.txt B. Standard TCP/IP port B. net use \\ComputerName\ShareName /persistent:YES :F D.com 57 Ac tua QUESTION NO: 190 lTe Answer: D sts A.www.actualtests." . SCSI B. net use F: \\ComputerName\ShareName /persistent:NO C. Parallel port Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.CompTIA 220-701: Practice Exam QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? A. Any Time.co m Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? . Serial C.inf "Pass Any Exam. Parallel Answer: A QUESTION NO: 189 Which of the following ports is commonly used when adding a network printer in Windows XP? A. USB port C. Serial port D. IDE D. net use \\ComputerName\ShareName /persistent:NO :F B. net use F: \\ComputerName\ShareName /persistent:YES . Ntbtlog.

PCIe C. The UPS is disconnected from the wall. A new security update is available for download. AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Boot. D.actualtests.www.dos D.com Ac tua lTe sts . ISA B. Bootsect. Where would they find this setting? A.CompTIA 220-701: Practice Exam C. Answer: D "Pass Any Exam. System Properties>General C. Any Time.ini Answer: D QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. B. PCMCIA D. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A. System Properties>Advanced>Performance Settings>Advanced B. The speaker wires were disconnected while cleaning. The default printer is out of paper or offline." .co m 58 . System Properties>Advanced>Environment Variables D. Which of the following is MOST likely the cause? A. C.

"Pass Any Exam." .www. Hostname B. B.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A. SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem. the customer asks for an explanation the cause of the problem. Securing wireless access points D. The paper jam was caused by moisture in the paper tray. ISP D. Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts .co m . Any Time. Start > Programs > Accessories > System Tools > Help and Support D. Start > Help and Support C.actualtests. Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A. Which of the following is MOST appropriate? A. Storing passwords B. Default gateway C. Right-click My Computer > Help and Support B. Blocking harmful network traffic C.com 59 Ac A. The process of removal is so complex that only those certified for repair should attempt to resolve.

co m 60 . Generators create new passwords every time a user signs in to prevent social engineering. Any Time.in which adds the signature block to all email messages C. Cryptographic mechanism that identifies the sender as well as the message integrity B. RG-58ThinNet D. The situation was caused by irresponsible users that spilled coffee in the bottom tray." . Generators extend the requirement to periodically change passwords. D. Requires the receiver to have access to thesenders private encryption key lTe sts QUESTION NO: 200 . Answer: D "Pass Any Exam.actualtests. Email applicationadD.www. Due to condensation within the lower tray assembly. Generators eliminate the requirement to establish log-in attempt limitations. C.com Ac tua A. RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A. D. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A. the functionality of the rollers was impaired and therefore ceased to transfer properly. CAT5e C.CompTIA 220-701: Practice Exam C. An infallible method which binds a signature to a message D. B. CAT6 B. Generators eliminate ausers tendency to create passwords that can be a security liability.

D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Fan C. 4GB C.co m Which of the following describes the S-video mini-DIN connector on laptops? . Allows analog video output to a variety of devices C.CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A.com 61 Ac tua lTe sts A. 2GB B.actualtests. Allows digital video to a variety of devices D.www. Any Time. Riser cards B. CPU E. Capacitors Answer: C. A. Motherboard B. Allows a LCD projectors output to display on a laptops screen B. 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO). Heatsink D." . Standoffs "Pass Any Exam. 8GB D. Allows digital video and audio to a variety of devices .

Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A.25 C.15 D.actualtests. Screws D.com Ac tua lTe sts .15 B.0.1. Dial-up B. DSL D.16.www.254. Daughterboard Answer: B QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Cable C. 10.0." .co m 62 . 172. 169. Browser Plug-Ins C. 192.0.CompTIA 220-701: Practice Exam C. Temporary Internet Files B. Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A.15 Answer: A "Pass Any Exam.0. Downloaded Program Files D. Any Time.168.

Malicious software attached to another piece of software D.www.com 63 Ac tua lTe sts . Capture card "Pass Any Exam. Ability to detect and correct single bit errors in memory D. Malicious software that changes theusers home page C.co m . Malicious software that is self-replicating and self-propagating C. Ability to bypass the IRQ channels to work directly with the CPU B. USB hub C. Graphics adaptor D.actualtests. Malicious software that monitors Internet surfing habits B. Malicious software attached to another piece of software D. Any Time. Malicious software that is self-replicating and self-propagating B.CompTIA 220-701: Practice Exam QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A." . KVM B. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Malicious software that monitors Internet surfing habits Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to detect hardware incompatibilities and resolve them C. Malicious software attached to an incoming email Answer: C QUESTION NO: 210 Which of the following BEST describes a worm? A.

Which of the following standards should the technician upgrade to? . Safe Mode with Command Prompt C. Debugging Mode B. 802.actualtests.11g wireless card B. Which of the following would be the BEST startup selection? A.www. Run a backup routine. Run a power supply test.11b wireless card sts A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection.11a wireless card D. B." . Before the technician performs any diagnostics which of the following actions should the technician take? A. C.11n wireless card C. 802. Active Directory Restore Mode Answer: C QUESTION NO: 214 Answer: B QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Boot into Safe Mode. Answer: B "Pass Any Exam. 802. Last Known Good Configuration D.com Ac tua lTe A. 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash. Any Time. Apply the latest service pack.co m 64 . D.

Restore the backup to a new hard drive. Explain that it is a message that assists in identifying problems based on the error code. Check the security log for error codes. Any Time. Which of the following is MOST likely causing the sound? A. Create a checklist of the most likely issues. Under powered fan B. The customer asks the technician. C. B. What is a bluescreen message? How should the technician respond? 65 .www. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.com Ac tua lTe A." . Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. C. Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? "Pass Any Exam. sts . Tell the customer that abluescreen is another name for stop error.CompTIA 220-701: Practice Exam QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.co m A customer receives a bluescreen message. Answer: A QUESTION NO: 217 Answer: A QUESTION NO: 218 A technician hears a sound that resembles a ticking clock coming from a system. B. Update all software to determine if this corrects the problem. D. System clock feature D. Which of the following should the technician do NEXT? A. Failed fan C.actualtests. D.

Pad locks C.com 66 Ac tua lTe sts . In the office they want to use a 24 LCD monitor. Which of the following will allow this functionality? A. IPX/SPX D. Which of the following can be installed to accommodate the customers request? A. Solid state hard drive D. DHCP C. NetBEUI "Pass Any Exam. Any Time. DNS E. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO).actualtests. Daisy chain C.CompTIA 220-701: Practice Exam A.co m . Network Hub D. full size keyboard. and a regular mouse without having to connect all of the devices each time. Logical Token B. Docking station B. AppleTalk B. Crossover cable Answer: A QUESTION NO: 221 A customer states they want a new hard drive that is resistant to shock. SATA hard drive with a rubber gasket C." . PATA hard drive B. RSA keys D. A. Cable locks Answer: D QUESTION NO: 220 A customer has a 12 laptop computer.www.

actualtests. Disable the system BIOS so the SATA card can take boot precedence.CompTIA 220-701: Practice Exam Answer: B. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. Portable Heater E. Computer Answer: B. Which of the following should be plugged into a UPS located at a users desk? (Select THREE).F QUESTION NO: 226 "Pass Any Exam. Press F6 when prompted to load the additional drivers." . Vacuum Cleaner F. B. Create a utilities partition on the hard disk prior to OS install. A. which of the following must be performed for the installation to be successful? A. Any Time.C. Use the Windows XP Professional for SATA card support feature when installing Windows. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Laptop AC Adapter D. D. D. C. A private network between two computers using wireless cards without using a wireless access point between them.D QUESTION NO: 223 Which of the following BEST describes what a VPN is? A. Laser Printer B. B.com 67 Ac QUESTION NO: 225 tua Answer: D lTe sts . A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. C.co m .www. A secured line of communication between two points through a public network. Monitor C.

It says that they need to login and change their old username. password along with all of their account information. C.com Ac A. Bluetooth 2. Any Time. PCIe C. Phishing B. B. Press F8 after POST but before Windows begins to load. Infrared D. Spyware D. power cycle the system. Which of the following is this an example of? lTe sts . Trojan tua A client receives an email stating that their online auction has been compromised. Enter System Configuration Utility and select Startup Menu.www. ISA B. 802. Midway through Windows loading.11b B.co m 68 ." . Edit the config.sys file that is located on the root directory. PCI-X Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A.CompTIA 220-701: Practice Exam Which of the following slot types has the GREATEST peak bandwidth? A. 802. Botnet attack C.actualtests. D.0 C.11a "Pass Any Exam. AGP D. Answer: B QUESTION NO: 228 Answer: A QUESTION NO: 229 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.

Parallel Answer: B QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A. RJ-11 B. From the system configuration utility B.co m .com 69 Ac tua lTe sts . which of the following can the technician use to stop a program from loading at startup? (Select TWO).CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together. From Administrator tools in the control panel Answer: C QUESTION NO: 233 In Windows XP. Any Time. USB B.actualtests." . SCSI C. "Pass Any Exam. RJ-45 D. From the MMC snap-in C. BNC C. Serial D.www. which of the following locations can a programs executable file be typed in and launched from? A. ST Answer: A QUESTION NO: 232 In a Windows machine. From the start command window D. but has to be terminated at the last device? A.

Close existing ticket and open a new trouble ticket for the user. type CMD in the run line. B. C.com 70 Ac tua lTe sts . D. B. type print lpt1 in the box.actualtests. Unplug the power cable. D. Net stop Answer: B. Any Time. Have you removed and replaced the printer drivers already? C. Inform the user that there is no record of the prior call. Answer: D QUESTION NO: 236 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Registry C. Select Start. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. remove all the components inside the case and spray each one separately. Performance Monitor D.co m . Inform the user that a technician will be out to resolve their problem shortly. Which of the following is the BEST response? A. hold the can upright and spray. MSCONFIG E. Leave the unit powered up so that any issues with cleaning can be immediately realized. "Pass Any Exam.CompTIA 220-701: Practice Exam A. C. when the black window opens. Which of the following is the BEST response from the technician? A. Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago.www. Can I redirect your computer to a network printer until a technician can repair the problem? B. Unplug the power cable. Event Viewer B. Inform the user that the problem will be escalated to a supervisor for resolution. remove the cover." .D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer.

Thermal transfer compound B.com 71 Ac A. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. E. Memory size needs to be adjusted in Device Manager. Which of the following should the technician do NEXT? A. remove all components.co m . Unplug the power cable.fault isolation outlet C. Anti-magnetic screwdrivers F. Memory brand is different than the computer.E QUESTION NO: 239 A user reports that their laptop has frozen up and will not shut down or log off.CompTIA 220-701: Practice Exam D. GrounD. UPS Answer: C. Operating system does not recognize the additional memory. Wait until the main battery is exhausted and then remove. hold the can upside down and spray. D. Which of the following are the MOST likely issues? (Select TWO). Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO). Remove the internal main battery. Memory mismatch." . A. C.actualtests. Anti-static wrist strap D.D Answer: A. Any Time. B. Memory is defective. B. tua lTe Memory was added to a Windows laptop and upon booting up. sts QUESTION NO: 238 . C. Remove the CMOS battery. remove the cover. Anti-static mat E. "Pass Any Exam.www. D. the BIOS only reports the original memory amount. Disconnect all external devices.

CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 240 The fan on a power supply is not working. Replace the fan. D. RAM Answer: C QUESTION NO: 243 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). USB "Pass Any Exam.actualtests. Front side bus B." .www.co In which of the following situations would a voltage switch on a power supply need to be changed? m 72 . Any Time. A. B. Continue using the power supply until it fails. When traveling to other countries C. Which of the following is the BEST course of action? A. When troubleshooting power issues D. Answer: A QUESTION NO: 241 Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A. Replace then entire power supply.com Ac tua lTe sts A. When putting a PC into long-term storage B. Verify the voltage powering the fan. When installing more powerful components . C. Removable storage C. Cache D.

D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A. Any Time. D. C. Heat from theprinthead boils a water-based ink. Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A." . Heat from theprinthead transfers an image onto the paper. SATA C.CompTIA 220-701: Practice Exam B. IEEE 1394 Answer: B.com Ac tua lTe sts QUESTION NO: 245 . B. Heat from theprinthead boils a water-based ink. Small wires strike and transfer ink from a ribbon. Toner sticks to photoconductive areas on a drum.www. Small wires impact and squeeze ink from a ribbon.co m 73 . Serial D. Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead melts the ink onto the paper. Switching-mode power supply B. C. SCSI E. D. Nickel cadmium cell D. Linear power supply C. B. Lithium ion cell Answer: A "Pass Any Exam. Toner sticks to photoconductive areas on a drum.actualtests.

" . the technician finds the customer extremely angry that it has taken over four hours for a response. AGP C. 24x B. 52x Answer: D QUESTION NO: 248 Which of the following hardware features controls power management? A. 32x C.co m . 48x D. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Although the technician has immediately responded to the dispatch. Any Time.actualtests. SATA B. ODBC B.com 74 Ac A.www. Empathize with the customer then focus on completing the task in an expedited manner.ROM can be read? A. SODIMM D.CompTIA 220-701: Practice Exam QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD. document the situation and inform the manager that the customer was not happy with the "Pass Any Exam. IRQ D. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? lTe sts . IMAPI Answer: B QUESTION NO: 249 Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue. PCMCIA tua A user wants to add an additional network connection to their laptop. Upon closure. ACPI C.

Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris. document the situation and inform management that thecustomers behavior was undesirable. Report the incident to thecustomers manager. Ask another technician to verify that the findings are correct. Answer: B QUESTION NO: 252 A. Since returning the customer is only able to print to the black and white printer.co m . MAC filtering is preventing the computer from connecting to the network. D. D. actions taken and the outcome. The wireless network card has been disabled by the hardware switch. Recent provider upgrades have changed the wireless specification from 802." . but now they are unable to see the network at all. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time.11n.actualtests. The customer was able to print and then left on vacation. Which of the following should be the technicians NEXT troubleshooting step? A.www. They were able to connect without a problem the day before. Which "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam response time.com 75 Ac An end user states that they are unable to connect to their home wireless network from their laptop. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. D. B. to ensure that the keyboard is still functioning. Make sure the customer is aware that the current service level agreement allows for an eight hour response.11a to 802. Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer. Follow up with the customer at a later date. Upon closure. C. The technician then explained to the customer the importance of keeping a clean area around their computer. Everyone else is able to print to the color printer without a problem. Focus on completing the task in an expedited manner. B. The wireless network is not properly configured. C. B. Document the issue including findings. Which of the following is the MOST likely cause for the problem? tua lTe sts . C.

Which of the following is the correct explanation of the paste? A.1.www. Switch C. the customer asks what the tube of paste that came with the CPU is used for. The print spooler service needs to be restarted on the client computer.com Ac A. Answer: C QUESTION NO: 254 When installing a new CPU for a customer. Ethernet hub D.16 C.1." .15.23 "Pass Any Exam. Thecustomers permissions have changed and needs to be an administrator to print color. Firewall B. B.1. It keeps the new CPU from falling out of the socket. 8. It prevents theft by covering the values written on the CPU. 206.co m 76 . 192. It assists in keeping the CPU cool.CompTIA 220-701: Practice Exam of the following is the MOST likely cause for the customers issue? A.9.3 B. C. D. Any Time.7 D.168. D. The printer address has changed and the customer needs to remap their printer. The DHCP service needs to be restarted on the client computer.actualtests. It prevents voltage from shorting out the CPU.1. C. Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A. Modem tua Which of the following devices should be added to a network to support full-duplex communications? lTe QUESTION NO: 255 sts Answer: D . B.1. 176.

is clocked four times faster than a normal unit.www. Incremental B. has four integrated processing units. Which of the following is the MOST likely cause of this? .co m . Limited amount of memory for the display adapter B. C. Any Time. Copy C. Answer: D QUESTION NO: 260 "Pass Any Exam. B. D. Daily Answer: A QUESTION NO: 258 Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A.actualtests. Full D. has twice the cache of a dual core processor. The monitor needs to be replaced with a newer model lTe sts When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. The backup should clear the archive bit for each file. Which of the following backup type should be selected? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Not enough free space on the hard drive C. Graphics card jumpers need to be reconfigured D.com 77 Ac tua A." . requires memory to be installed four units at a time.

Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. Any Time. has two error correcting and checking units. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. C.CompTIA 220-701: Practice Exam A dual core CPU has: A.actualtests.www. D. B. Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. However. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. two separate processing units. C." . B. the technician knows what the solution is. the customer is not done describing all their symptoms. twice the amount of cache. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. double the number of pins. B. Which of the following would be the MOST appropriate action of the technician to take? A. D. D. secure communications with websites. provide remote assistance to users. encrypt the contents of a hard disk.com 78 Ac tua lTe sts .co m . Answer: C QUESTION NO: 262 SSL technology is used to: A. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. C. prevent unauthorized login attempts.

Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. The print spooler can catch any loose clothing.CompTIA 220-701: Practice Exam A. B. The laser will be hot. Wait until the customer completes their statement andexplain how to resolve the new issue. B. Which of the following is the BEST way to respond the customer? A. D. Ask the user about where information on that update was released. A UPS D. C.com 79 Ac tua A. Which of the following would BEST resolve this issue? sts QUESTION NO: 265 . A wrist strap B." . Disregard the statement and continue to resolve the new issue. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen.co m . Reinstall the mouse drivers.actualtests. Replace the mouse. Any Time. C.www. D. C. "Pass Any Exam. B. Nonmetallic tools C. Replace the touch screen. State that the update has no relationship to the new issue and continue implementing a solution. D. Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. The ink carriage might move. The print fuser will be hot. Calibrate the touch screen.

Ignore the call and call back afterwards. Step outside and answer the call. Install the update without notice. sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours.actualtests. C. Answer: B QUESTION NO: 270 "Pass Any Exam. C. B.co m . ping C. Stop the mandatory update. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling. Post notices around the building. D. Email the users about the update. Ask the customer for permission before answering the call." . Which of the following would be the BEST way to communicate the mandatory update to the users? . B.www. D. Any Time. Which of the following is the BEST course of action? A. ipconfig B. Answer the call and then resume work.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A.com 80 Ac tua lTe A. telnet D.

B. Install Windows Updates.CompTIA 220-701: Practice Exam When attempting to boot-up.co m 81 . Install a wireless PCMCIA card. a PC displays MISSING NTLDR." . Activate infrared ports in the BIOS. D. Control Panel>Services C. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A. Remove any incompatible hardware. Export registry file B. Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802.com Ac tua lTe QUESTION NO: 272 sts . Which of the following would be the BEST method? A. C.www. Clear any removable disks from all drives and start-up PC. Control Panel>Configuring Desktop B. "Pass Any Exam. C. Backup registry file C. D. B. Display Settings>Advanced Settings D.actualtests. Any Time. Disable plug and play in the BIOS. how can the registry backup before changes are made? A.11g network connectivity to a laptop. Save registry file D. Update the firmware in LAN adapter. Display Settings>Resolution Answer: C Using regedit. Which of the following is the FIRST procedure that a technician should carryout to correct this error? A. Install a Bluetooth USB adapter.

SODIMM B. RIMM C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP." . Any Time. SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A.actualtests. One of the memory modules has 168 pins. shell E. DDR RAM D. Which of the following is the memory type? A.shell B.com Ac QUESTION NO: 276 tua lTe sts . Start>Settings>Control Panel>Sounds and Audio Devices>Audio B.co m 82 . 15-pin D.www. which of the following locations would provide access to adjust the input levels? A. 6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer. Start>Settings>Control Panel>System>Hardware C. RJ-45 C. 9-pinD. Start>Settings>Control Panel>Speech D.

actualtests. Power supply warming or cooling B. Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts . The report is not formatted to use USB. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A. Workstation D. Autoexec." .com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer.co m 83 . The user does not have the correct network drivers. nothing happens. Kernel loading phase Answer: C A. Any Time. Logon phase B.www. B.bat C. Which of the following is the MOST likely cause of the noise? A. Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files. The user does not have the correct printer driver. Boot loader phase D.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally. The printers USB port is not compatible. C. Which of the following services is MOST likely causing the issue? A. Task Scheduler C. Error correcting memory making data adjustments "Pass Any Exam. Print Spooler B. D.

co Answer: A m 84 . Modify the path variable to include the location of winipcfg. D. B. Run theipconfig /registerdns command. B. C.com Ac tua A. There is no display on the monitor and the PC shuts off following the beep. lTe A user reports their PC beeps when it is turned on. Install the support tools from the Windows XP CD. Install additional ribbon cables. The monitor has failed. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. enable one of the new devices in each profile.CompTIA 220-701: Practice Exam C. Upgrade the power supply. The CPU has dislodged from its socket. but either device will function if the other is disconnected. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. The operating system is corrupt. B. Which of the following should the technician do? A. Any Time. Upgrade the device drivers for both components. Sometimes either or both devices fail to function. Create two hardware profiles. Which of the following should the technician do? A. Hard drive is failing D.www. D. C.actualtests.exe. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation. The hard disk drive has failed. Which of the following is the MOST likely problem? sts QUESTION NO: 282 .ROM drive." . C. "Pass Any Exam. D. Run theipconfig /all command.

Root Answer: A QUESTION NO: 287 "Pass Any Exam. MAC filtering C. Use the format command. Documents and Settings D.com Ac QUESTION NO: 286 tua lTe sts .co m 85 . Repartition the hard drive.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A.www. B. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. D. Use thefdisk command.actualtests. Use a low level format. DNS D. Any Time. Which of the following is a BEST practice to ensure that the companys data is protected? A. ISDN B. C. Program Files B." . Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers. Windows C.

co m 86 . the technician verifies that the hard drive is being correctly recognized by the BIOS. IEEE 1394 C.com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts . Installing the newest memory available D. MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A. Installing more memory of the same type and speed C. Hyperthreading D.actualtests. TwisteD. The hard drive has failed. The user has placed a non-bootable floppy diskette into the diskette drive.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. Dual independent bus architecture B. DDR2 RAM C. The BIOS must be set to auto-detect the hard drive. The hard drive jumpers are configured incorrectly. Installing the fastest memory available B. B. D. Any Time." . While troubleshooting. Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message. Which of the following is the MOST likely cause of the error? A. C.pair copper wire "Pass Any Exam. Fiber optic B. Answer: B QUESTION NO: 289 A.www.

Fiber optic C. LC C. Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A.com Ac tua lTe sts . SC D. Coaxial D.CompTIA 220-701: Practice Exam D.www. IEEE 1394 C. RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam. RJ-45 B. Any Time. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A. UTP Answer: D Which of the following cable types has an RJ-45 connector? A. Fiber optic B.pair copper wire B." .actualtests. IEEE 1394 D.co QUESTION NO: 292 m 87 . TwisteD.

Dual channel B. 64-bit Answer: C "Pass Any Exam. Hyperthreading D. Docking station B. L2 cache C. Non-ECC C.www. ECC D.actualtests.com Ac tua lTe sts QUESTION NO: 296 . Express bus C. Dual Inline Package (DIP) B." . 802. Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. Any Time.co m 88 .11n D.11a C. 802. Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. TCP/IP B. ISA slot D.CompTIA 220-701: Practice Exam A.

Windows Multilingual Interface Pack D. B.CompTIA 220-701: Practice Exam QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A. Data encryption would be more secure over wireless connections.actualtests. Windows Multiple Language Keyboard Pack C. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A.com 89 Ac tua lTe sts ." .www. C. A user would need to manually type the SSID to connect. D. On the outside of a heat sink B. Windows Multi-user Interface Pack "Pass Any Exam. Upgrade retains user settings C. Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. Any Time.co m . Clean install formats the drive Answer: B QUESTION NO: 301 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Windows Language Wizard B. On top of a component D. The access point would now transmit on only one channel. Applications need to be reinstalled with an upgrade D. Upgrade formats the drive B. Data encryption would be less secure over wireless connections. In the socket of a component C.

Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. 255.0 B. C. 255.mp3 at the end of mpeg layer 3 file names in Windows XP? A. Any Time. sts .0 Answer: C QUESTION NO: 303 Which of the following should the technician use to display ." .0.255. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A "Pass Any Exam. Determine how long the user has had the problem.www.1 C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A. 255.com Ac QUESTION NO: 304 tua Answer: A lTe A. B. Determine how long before the user is due for an upgraded system.255. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.255. Determine if any other users are affected by the problem.actualtests.0 D.0. 255.0. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? m 90 .co A user reports that their USB device has stopped working.0. Determine if changes have been made that could have caused the problem.255. D.

CompTIA 220-701: Practice Exam QUESTION NO: 305 In Windows Vista Ultimate. Incremental "Pass Any Exam. B. Support different resolutions D. lTe sts . Which of the following types of backup should the technician select? A. seeing windows.co m . CPU Answer: D QUESTION NO: 307 A. Higher response time B.C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Limited bandwidth Answer: B.actualtests. RAM C." . RAID D. floating bars.www.com 91 Ac tua Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A. BIOS B. D. C. Any Time. The user has asked that a full backup be run every day. To support active desktop E. three-dimensional viewer. aero glass. a user has the ability to customize translucent windows called: A. Limited display size C.

D. "Pass Any Exam. Normal Answer: D QUESTION NO: 309 A user in a SOHO is having problems with a software application. Question the user and make sure that they have not made any changes to their system recently. C. Perform a backup before making any changes. Any Time. Run a full system backup.actualtests. Differential D. Run a backup of the system. B. Answer: C QUESTION NO: 310 Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD. Document all issues.CompTIA 220-701: Practice Exam B. Document their findings and the actions taken.co m .ROM drive and tested that everything is working properly." .www. B. Develop a plan to get the drive replaced. B. Call their manager and report the status of the issue. Which of the following should the technician do NEXT? sts .ROM drive and has tested and found that the drive is defective. Which of the following should the technician do NEXT? A. Which of the following is the NEXT step that the technician should take? A. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. D. C. Call their manager and report the status of the issue. findings and solutions. C. tua lTe A technician has been troubleshooting a users problem with their CD. Establish a theory of probable cause. D.com 92 Ac A. Establish a plan of action to resolve the problem. The technician has validated the problem and suspects that the application needs to be reinstalled. Daily C.

5 times the physical memory D. dxdiag QUESTION NO: 313 Answer: C QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Hal. The size equal to the physical memory B.sys D.co m Answer: D . Ntbootdd." . The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. 4095MB C.dll Answer: D QUESTION NO: 315 "Pass Any Exam. Which of the following utilities should the technician run? A. Ntldr C. msconfig D. 2MB sts Which of the following is the default page file size for Windows XP? . Any Time. ipconfig C.com 93 Ac tua lTe A. Smss. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game.www.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 312 A home user reports they have purchased a new video game for their PC but have trouble running it. regedit B.exe B. 1.

D. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Use the proper acronyms. Answer: C QUESTION NO: 317 A. Which of the following is the BEST course of action to take care of the appointments during that day? lTe sts . explain the reasoning to the client.com 94 Ac tua A technician is late getting to a service call first thing in the morning. Answer: C QUESTION NO: 318 A technician is working on a computer with periodic shutdown problems. C. Use technical jargon. It has been in service for four years and is located in a copier room. Any Time. Call the customers scheduled that day and reschedule all the appointments to different days. C. Restate the issues to the customer for validation. Skip the first appointment. Use non-technical terms. Use email so that everything is in writing. Which of the following is the BEST approach to tell the customer what is going on? A. and make the repairs as quick as possible to try to catch up on the schedule.www. B. Which of the following is the BEST method to overcome the issues at hand? A.co m .CompTIA 220-701: Practice Exam A technician is informing a customer about the finding of any specific computer problem. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues. Go to the first scheduled appointment late.actualtests. B. Ask to get an interpreter to assist in the language barrier. Which of the following is MOST likely causing the shutdown issues? "Pass Any Exam. D. D." . Inform the client the service must be rescheduled with a different technician. Get a language to language conversion dictionary to help understand what is being said. C. B.

Any Time. More horsepower will be provided. 15 C. B. Improper ventilation from dust buildup inside the computer. D. Electromagnetic interference due to the copy machine in the room. More devices can be powered at one time. Power supply to the room is not great enough for both the copy machine and the computer. RS-232 C.9 port? A.actualtests.www. Power supply on the computer is going bad.com Ac tua lTe sts QUESTION NO: 320 . C. Greater duration of power availability. 40 Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam A. B. IEEE 1394 Answer: B Which of the following will be true of the battery with 9 cells instead of 6 cells? A. 25 D. 9 B.co m 95 . C. Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A. IEEE 1284 D." . D. Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB. RS-422 B. Higher electricity measured in volts.

Use WPA encryption. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). 16-bit card B. Answer: A. Add a Bluetooth connection to all computers.D. Enable DHCP. B. G. E. 128-bit card D. Which of the following provides the BEST solution? A. Disable SSID broadcast. Add a KVM switch to thetechnicians computer. F.co A technician must come up with a solution to control multiple computers with a single monitor. Use a MAC filtering. 32-bit card C. Enable Volume Shadow Copy.actualtests.0 data rates? "Pass Any Exam. Add a USB hub to each computer. Disable WEP. D. Use a TPM Chip. Which of the following is the BEST solution? m QUESTION NO: 323 96 . Add an infrared connection to all computers.www. sts . A. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2. C. D.com Ac tua lTe A." . B. C.G Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability.

after completion.5Mbps. C. 16Mbps. this is going to make the technician late for the next service call appointment. C.www. Stay on the current service call and arrive late on the next service call. 12Mbps. 10Mbps. D. 2. B.co m . apologize. A virus does not require user interaction. C. and go to the next service call. 1. A worm self-replicates. 20Mbps. Make the first appointment and then." . call the second customer and explain you are running late. Which of the following is the BEST resolution for the issue? A. tua lTe A technician scheduled two customer service appointments at the same time without realizing. Call the second customer. Which of the following would be the BEST way to handle the situation? sts QUESTION NO: 327 . Try to hurry at the first appointment to make it to the second appointment in a timely manner. 450Mbps C. Go to the second appointment because it is listed as priority and then reschedule the first.0Mbps. "Pass Any Exam. Call the next service call. B. D. A worm requires user interaction.com 97 Ac A. apologize. Any Time. 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A. Rush to finish the job. 360Mbps D. 480Mbps B. 2. 1. A virus self-replicates. B. D. and reschedule.actualtests. and reschedule. Answer: C Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician.CompTIA 220-701: Practice Exam A.0Mbps.5Mbps. Leave the current service call to make the next service call.

tua lTe A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Call another technician who has worked with this customer in the past and inquire about any prior issues. Which of the following should the technician do FIRST upon arrival at the customer site? A.www. RJ-45 C. B. ST "Pass Any Exam. C.co m 98 . Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Tell the customer that the operating system is corrupted and must be reinstalled. D. Which of the following options should the technician do NEXT? sts . C. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Explain that the issue can not be resolved because the technician does not understand the language.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 329 A customer states that the computer is making a loud noise. Ask the customer if the technician can change the language. B. RJ-11 B.actualtests. Any Time. D. The current language on the workstation is the customers native language. Change the language and complete the service call. BNC D." .com Ac A. Answer: C QUESTION NO: 330 Answer: B QUESTION NO: 331 Which of the following connectors are used on the end of a fiber cable? A.

" . Any Time. Windows Narrator Answer: C QUESTION NO: 333 Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A. Which of the following applications can be used? A.com 99 Ac tua lTe A. Windows 2000 Professional sts Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? .co m .actualtests. WindowsVista Ultimate C. Windows Sidebar D.www. Windows XP Professional Answer: B QUESTION NO: 335 "Pass Any Exam. WindowsVista Business D. Windows Vista Home Basic B. Windows XP Professional B. Windows Media Center C. Windows Vista Home Premium C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 332 A workstation is running slow on certain applications during the day. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Windows Defender B. Windows XPMedia Center D.

" .www. hives. Pointing stick failure B. Any Time.com Ac tua lTe sts . LCD failure Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A. gadgets. Sidebar Interface "Pass Any Exam. Which of the following is the MOST likely cause? A. D. Memory failure D. targeted email that is directed at a group of users so that it appears to be from a legitimate source.CompTIA 220-701: Practice Exam A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. D. Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A.co m 100 . applets. B. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. C. a person who go through a corporations waste to see if they can use any of the information. Task Manager B. icons. a worm that attacks multiple computers and memorizes each computers keystrokes. Hard drive failure C. C.actualtests. B. Answer: C QUESTION NO: 338 The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? A.

" . Answer: C QUESTION NO: 340 Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface.co m 101 . Any Time. 128MB graphics card C. Wrong type of paper is being used for this printer. Which of the following is MOST likely the issue with the smearing print? A. Biometrics tua lTe Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? sts . C. Spooler service needs to be restarted. Key fob C. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels.www. a computer must meet which of the following hardware requirements? A. The printer drivers need to be rolled back to a previous version. Smart cards D. D. The printer was working fine Friday. LCD monitor D.CompTIA 220-701: Practice Exam C. Too many pages are being sent to the printer at one time.com Ac A. 512MB RAM "Pass Any Exam. 800MHz processor B.actualtests. Aero Display Manager Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. B. Username B. User Account Control D.

which of the following will BEST fix this issue? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 342 A user reports that no picture is appearing on the monitor. Right-click the applications shortcut and choose Properties.actualtests. Verify that all other computer components are operating normally. Replace the video card to confirm diagnosis. Any Time. Which of the following steps should the technician take NEXT? A.www. C.co m . After speaking with the user and examining the symptoms. Without changing Windows Vistas system-wide color depth settings. Answer: A "Pass Any Exam. Enter the Compatibility tab and select Disable Visual Themes. Select Disable Visual Themes. Right-click the applications shortcut and choose Compatibility. The Previous Versions tab within an application shortcuts Properties sts Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? ." .EXE D. the technician believes that the computers video card has failed. The Compatibility tab within an application shortcuts Properties B. B. D. Question the user to determine what has caused the video card to fail. Answer: A QUESTION NO: 343 Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly. B. Right-click the applications shortcut and choose Properties. DOSKEY C. C. Right-click the applications shortcut and choose Explore.com 102 Ac tua lTe A. D. CONVERT. Select Run in 256 colors. Enter the Compatibility tab and select Run in 256 colors. Establish an alternative diagnosis.

Active Directory Restore Mode C. Which of the following Advanced Startup options would BEST resolve this issue? A. Dxdiag C.www. Disable Automatic Restart Answer: C QUESTION NO: 348 A technician is working on a computer that has a virus downloaded on it. Any Time. Case fan B.actualtests. Which of the following should be used to troubleshoot this error? m . Debugging Mode B." .CompTIA 220-701: Practice Exam QUESTION NO: 345 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Device Manager B. RAM D. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the "Pass Any Exam.com 103 Ac tua lTe A. Telnet D. Last Known Good Configuration D.co A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Event Viewer sts . Processor C. Which of the following is MOST likely the issue? A. Hard drive Answer: D QUESTION NO: 346 Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware.

com Ac tua A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Any Time. Which of the following would need to be created prior to the installs? lTe sts . Back up of the data C. a computer is getting stop errors. USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A. Which of the following Advanced Mode Options should be used to start up the computer? A. Last Known Good Configuration C.actualtests. The technician has uninstalled the program.CompTIA 220-701: Practice Exam virus. Last Known Good Configuration C. Wattage and size B." . Debugging Mode D.www. Resistance and size "Pass Any Exam. Safe Mode B. but the stop errors continue. Emergency Repair Disk (ERD) D. Systems Restore Answer: D QUESTION NO: 350 A. Debugging Mode B.co m 104 . Restore Point B. Disable Automatic Restart Answer: A QUESTION NO: 349 After installing a program. Which of the following would get the computer back to the operational state it was before the install? A. Safe Mode D.

actualtests. Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802. Chkdsk B.11n C.4GHz wireless access point that drops connections. Voltages and size D. 802. Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2." . The access point is next to a speaker B. Electrostatic Discharge (ESD) C.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files. Scandisk Answer: C "Pass Any Exam.www.11b B. Any Time. Cordless phones D. Which of the following would MOST likely cause the connection drops? A. 802. Indexing D. Defrag C.11g D.com Ac tua lTe sts . Which of the following would BEST assist their searches? A.CompTIA 220-701: Practice Exam C.co m 105 .11 standards operates at a maximum speed of 11Mbps? A. 802. 802.

The job must be deleted using theprinters front panel. Power cycle the printer. Answer: C QUESTION NO: 358 A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. it will not delete. D. C. C. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. B. D. D.co m . When the technician tries to delete the job. B. Which of the following is the MOST likely reason? A. The technician does not have the necessary permissions. The fastest cache that resides outside the chip level." . The largest cache that resides outside the chip level. Run an alignment page. A user reports that the print jobs from a color inkjet printer appear fuzzy. B. Any Time.actualtests. The largest cache that resides at the chip level. The user submitted the job as a priority. Once a job is submitted to the queue it cannot be removed. The fastest cache that resides at the chip level. Which of the following is the MOST likely cause of the missing detail? "Pass Any Exam. Which of the following options would BEST help troubleshoot the problem? A. Replace all of the print cartridges.CompTIA 220-701: Practice Exam QUESTION NO: 355 Which of the following BEST describes L1 cache? A.www.com 106 Ac tua QUESTION NO: 357 lTe Answer: B sts . C. Answer: C QUESTION NO: 356 A user reports that print jobs are not printing. Send a test page to the printer.

co m 107 . 802.www.11n B. WEP withshareD. 802. This printer is not capable of printing such fine details select another type of printer.CompTIA 220-701: Practice Exam A. C.key authentication Answer: B "Pass Any Exam. 802.key authentication D.com Ac tua lTe sts QUESTION NO: 360 .key authentication C. WPA2 withshareD.11b C. The printer is set in draft mode in the printer properties. The printer does not support the font on the document. WEP2 withshareD. Any Time. Infrared D.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A. B. Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A. WPA withshareD. Some of the inkjets are clogged in the cartridge. 802. D.key authentication B.actualtests. Wi-Fi C. Bluetooth Answer: A Which of the following Wi-Fi network types has the HIGHEST transfer speed? A." . Gigabit Ethernet B.11a D.

The system does not have enough free hard drive space.actualtests. Which of the following is MOST likely the cause of this problem? A. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 362 A technician must replace a network printer. Answer: A QUESTION NO: 363 Answer: C QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. chkdsk "Pass Any Exam. The automatically restart feature in System Failure option is on." . Save all print jobs. msconfig D. D. boot. Unplug the network printer and then replace with a new printer.com 108 Ac tua lTe sts A. Notify all users before unplugging the printer. Delete all print jobs before replacing the printer.ini C. D. The hard drive is faulty and needs to be replaced. sysedit B. C. B. convert B.co m Which of the following utilities can change the startup programs? . The system cannot connect to the network. Which of the following is the FIRST step the technician should take? A. replace the printer and then print everything that was saved. B. C. msinfo32 .www. fdisk C. Answer: B QUESTION NO: 365 Which of the following commands will partition a hard disk on a Windows XP computer? A.

Enter hard drive information manually into the Boot. B.actualtests.com Ac tua A.bat. Answer: D QUESTION NO: 367 Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A. Control Panel>Hardware Devices>Settings lTe A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. BIOS>Power Menu>S11>Hibernate D. Start>Run>Regedit B. format Answer: B QUESTION NO: 366 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect.CompTIA 220-701: Practice Exam D. Device Manager>Computer Properties C. C. D. Control Panel>Power Options>Hibernate tab B. Control Panel>Hardware>Systems>Power Management>Settings Answer: A "Pass Any Exam. Enter hard drive information manually into the Autoexec. After installing the hard drive which of the following must the technician do NEXT? A. My Computer>Hardware>Settings D.co m 109 .ini file. Enter hard drive information manually into the BIOS. Any Time. In which of the following can the technician go to review the IRQ settings? sts . The technician suspects an IRQ conflict." .www. Device Manager>Power Options>Check-off the Hibernate box C. Enter hard drive information manually into theNtldr file.

D. BIOSis reporting a memory error. Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. The workstation will power up if only a single drive is connected. Answer: C A technician has replaced a bad power supply in a workstation. Answer: A QUESTION NO: 372 A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Which of the following is the MOST likely cause? A. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician has just installed Windows 2000 on a computers clean hard drive. The workstation does not power up properly. Any Time.actualtests. B. Which of the following is the MOST likely cause? "Pass Any Exam. C. Power supply wattage is too high. Powersupplys fan is defective. C. Hard drive is faulty. The fuser unit is defective. Which of the following is the solution? A. D. Which of the following is the MOST likely problem? A. C. The feed roller is defective. D. B." . The toner cartridge is defective. Power supply is the wrong form factor.com Ac tua QUESTION NO: 371 lTe sts . CMOS battery is dead. The pick-up roller is defective. APM is off. B.www. Power supply wattage is too low.co m 110 .

Power supply is the wrong wattage.CompTIA 220-701: Practice Exam A. Windows Vista Home Basic B. B. SLI B. ECC C. SLI D. WindowsVista Business Answer: C Which of the following technologies corrects errors in memory devices? A. Power supply is the wrong voltage.com Ac tua lTe sts QUESTION NO: 374 . DLT D. Windows XP Professional C." . ECC Answer: B "Pass Any Exam.www. Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A.actualtests. C. Window Vista Home Premium D. DDR C. Any Time. Power supply is the wrong form factor.co m 111 . Powersupplys fan is defective. DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A. D. UPS B.

but requires the last device to use a terminator? A. SCSI Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A. WEP keys B. SNMP C.actualtests. Any Time. Better cooling D. FTP D. Error detection C.CompTIA 220-701: Practice Exam QUESTION NO: 376 Which of the following is a benefit of having parity on a memory device? A. Parallel B. Lower cost B. SMTP Answer: A QUESTION NO: 379 Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? A. Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port. IEEE 1394 C. SSID broadcasts C.0 D.www.co m . VPN B. USB 2. MAC filtering "Pass Any Exam.com 112 Ac tua lTe sts ." .

CompTIA 220-701: Practice Exam D. WPA keys Answer: C

QUESTION NO: 380 Two wireless access points are located near each other, which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. Channel number C. SSID broadcast ID D. IP address range

QUESTION NO: 381

Answer: A

QUESTION NO: 382

Which of the following is a type of interference that can adversely affect wireless communications? A. RFI B. CRT C. EMI D. ESD Answer: A

QUESTION NO: 383

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CompTIA 220-701: Practice Exam Which of the following information can be found on a MSDS? A. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Network diagram to prevent damaging any cables Answer: B

QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue? A. Touch pad B. Flash drive C. IEEE 1394 port D. LCD display Answer: A

Answer: C

QUESTION NO: 386 Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Voltage or shocks C. Static or ESD damage D. Heat or burns

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. LCD monitor B. CRT monitor C. NIC D. Memory chip Answer: D

QUESTION NO: 388

Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B. UTP C. RJ-11 D. Fiber Optic Answer: A

QUESTION NO: 389

A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. Fax machine C. Scanner D. Dial-up modem Answer: A

QUESTION NO: 390 After upgrading to Vista a user notices a clock, calendar, and several other items on their display. If they want to add more gadgets, which of the following features should they research? "Pass Any Exam. Any Time." - www.actualtests.com 115

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CompTIA 220-701: Practice Exam A. BitLocker B. Defender C. Sidebar D. User Account Control (UAC) Answer: C

QUESTION NO: 391 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. B. The drives device driver needs to be updated. C. The sound card is not connected properly. D. Decoder software needs to be loaded. Answer: D

QUESTION NO: 392

Which of the following is BEST used to cool down the CPU? A. Case fan B. Heat sink C. Power supply D. Decreased RAM Answer: B

QUESTION NO: 393 A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes.

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Document findings, actions, and outcomes. C. Verify full system functionality. D. Test the theory to determine cause. Answer: C

QUESTION NO: 395

A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps should the technician perform FIRST? A. Ask the customer questions to identify the problem. B. Establish a plan of action to resolve the problem and implement a solution. C. Document findings, actions, and outcomes. D. Verify full functionality and implement preventative measures.

A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes, mouse movement and the power light is blinking. Which of the following is causing this to happen? A. The BIOS need to be updated. B. The power supply has a loose connection. C. The keyboard is faulty. D. The system is in hibernation mode. Answer: D

QUESTION NO: 397 "Pass Any Exam. Any Time." - www.actualtests.com 117

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Configure the IP settings. Windows key + L C. Download the latest drivers from the manufacturer.co m 118 . B. Ctrl + alt + delete then lock computer B. D. C.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.com Ac A. D. B. Any Time. Fans are applied with thermal compound. Answer: A Answer: D QUESTION NO: 400 On a Windows computer. B. A." .heatsinks are not. Fans provide passive cooling. Answer: A QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 399 sts . which of the following shortcuts can lock the computer without logging off the user? (Select TWO). Fans must be directly applied to the cooled component. D. Fans provide active cooling. C.www. Print out a test page. Ctrl + alt + L "Pass Any Exam. The technician needs local administrative rights. tua A user purchased a TCP/IP laser printer. The technician needs to map the drive. The operating system is corrupt.heatsinks provide active cooling.heatsinks provide passive cooling. Which of the following is MOST likely the cause for this problem? A. The technician needs domain administrator rights. Configure NetBEUI settings. C.actualtests.heatsinks do not.

Which of the following is the MOST likely explanation? A. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. A video card with at least 16MB of VRAM D.actualtests. Windows key + alt + delete E. the AC adapter for their older laptop quit working.www. D.co m 119 .B QUESTION NO: 401 When installing the Windows XP operating system using RIS. The function key was not pressed to toggle the video output. which of the following must be available in the computer? A. The monitor and laptop video cards are incompatible. The adapter was rated for 220-240 Volts. A hard drive with more than 4MB of free space B. The AC adapter was inserted in the incorrect port. D.CompTIA 220-701: Practice Exam D." . C. Any Time. B. The adapter was rated for 110-120 Volts. The video cable connecting the monitor is loose. Answer: D "Pass Any Exam. A CD. Windows key + Alt + M Answer: A.ROM drive C. The adapter was rated at 50-60 Hertz. B. The laptop BIOS was not updated to support external video. Which of the following is the MOST likely cause? A. Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe.com Ac tua lTe sts . C.

. C. The sensitivity of the touch pad is too high.CompTIA 220-701: Practice Exam QUESTION NO: 404 A user reports that when they attach an external monitor to their laptop. EFS C. Physically destroy the disk platters.com 120 Ac tua QUESTION NO: 406 lTe Answer: A sts A. Toggle the function key for the video display. Which of the following is the MOST likely cause of the problem? . which of the following MOST reliably prevents all data from being stolen? A. Change the display resolution to a lower setting. A Remote Desktop session has been established on laptop. CHAP II Answer: B QUESTION NO: 407 When disposing of old hard drives." . Which of the following will correct this problem? A. Store the drive next to a magnet for one hour. D. PGP D. IPSec B. instead of seeing their desktop they only see their background graphic. Adjust the refresh rate of the display to 72 Hertz. B. Uncheck Extend my Windows Desktop in the Display Properties. Answer: C QUESTION NO: 405 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. Any Time. The mouse pointer software is corrupt. B. "Pass Any Exam. C.actualtests.www. D.co m A user reports that when they are typing. B. their pointer will randomly move about the screen or highlight words. The laptop is near a source of EMF interference.

Setup user profiles. Run thechkdsk /f command on the system. C. B. Any Time. B. After completing the initial configuration. Run the defrag command on the system. B. Answer: D "Pass Any Exam. D. D.CompTIA 220-701: Practice Exam C. C. C. Decrease the size of the paging file." . Remove unneeded startup applications. Configure biometric authentication.co m 121 . Install system patches. Perform a disk defragmentation. Which of the following steps would shorten the startup time? A. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A. they notice the system takes a long time to display the desktop. Install network monitoring software and perform a trace.com Ac tua lTe sts .www. D. Answer: D QUESTION NO: 409 Which of the following should be performed FIRST before accessing the Internet? A. Format the drive. Encrypt all local data files. Remove the control circuit board from the drive. Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. Run a full anti-virus scan.actualtests. D. Install anti-virus software.

The customer is using the laptop power button instead of the docking station power button.actualtests. They have had problems installing this application in the past. C. Create a restore point.com Ac tua lTe A. After initial troubleshooting. The laptop has an electrical short in the power supply. Defragment the hard drive. The laptop power cord is being used instead of the docking station power cord. Any Time. D. Call the department management to document the issue. E.CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. they called the OEM and identify the problem. B. Which of the following is MOST likely causing this? A. Answer: C Answer: A. Launch the File and Transfer Wizard. B.co A customer calls a technician to request assistance in installing a new accounting application. The customer can power up the laptop when using the power cord without the docking station. C. Describe the issue at the next staff meeting. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Document the issue and the applied solution. sts . D. Which of the following should the technician do FIRST after the problem is resolved? A. C. Answer: B "Pass Any Exam.www.B QUESTION NO: 413 A technician is troubleshooting a computer error. Read the application release notes. Which of the following steps should the technician take prior to installing the application? (Select TWO). B. m QUESTION NO: 412 122 . Boot the computer in Safe Mode. Post the solution on an online tech forum." . The laptop battery is defective and needs to be replaced. D.

Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. Class B C. NetBIOS C.0. Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO). DLC E.10 is an example of which of the following address classes? A. TCP D. Assigns IP address to the workstation B. C. A. It runs at processor speed.CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192.co m .com 123 Ac A. Class A B. IP "Pass Any Exam.actualtests.www. It runs at half the processor speed.168." . It runs slower than the processor speed. It runs faster than the processor speed. Monitors sessions between two hosts C. D. B. Any Time. Class C D. Provides a logical connection between a workstation and the network infrastructure D. SPX B. Provides a physical connection between a workstation and the network infrastructure tua lTe sts .

B. D. The customer has required all personal information be migrated to the new computer including favorites. Useregedit to export the user data to the new system. Dispose of the monitor according to applicable environmental regulations. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. copy the users profile from the old system to the new system. D. A hub broadcasts all traffic to all ports. D. C. Answer: B "Pass Any Exam." . A hub directs traffic between locally attached computers. lTe sts A technician needs to provide a customer with a new computer running Windows Vista.CompTIA 220-701: Practice Exam Answer: C.co m 124 . Which of the following can the technician do to ensure all settings are moved to the new computer? .E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A. Hubs are limited to a bandwidth of 4Mbps.www. C.actualtests.com Ac tua A. Dispose of the monitor in the trash. and import it to the new system. Use the USMT to export the data from the old system. Discharge the CRT prior to disposal. Which of the following should they do NEXT? A. Hubs only support TCP/IP protocols. From Windows Explorer. Any Time. cached website credentials and desktop preferences. C. Disassemble the monitor to prepare disposal of parts independently. B. B.

D. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc.CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. The laptop is not receiving enough power from the battery so a second battery should be installed." . Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power.www. Format the hard drive and reinstall the OS. C. Update the drivers for the video card. While preparing the files for the disc burning. The laptop is not receiving enough power from the battery so the battery should be replaced. If they connect the AC adapter. D. Which of the following is the BEST option to solve this issue? A.co m 125 . Call the person that wants the disc burned andask them if they can look at the files. C. Which of the following is the MOST likely cause? A. The laptops NIC needs updated drivers. Keep the files on the portable drive and then look at them later for confidential material.com Ac QUESTION NO: 423 tua lTe sts . the technician notices files that pertain to other employees. Update the drivers for the touchpad. Any Time. Lower the pointer speed in the Mouse Control Panel applet. B. Delete the files off the portable drive once they are finished burning the disc. B. Which of the following should the technician do? A.actualtests. Provide copies of the files to the people named on them. Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. The power management settings on their laptop are set to disable the internal NIC. B. D. C. they can connect to the network. Answer: A "Pass Any Exam.

com 126 Ac tua lTe sts . Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset. The user is quite messy and has a lot of paper strewn about. C. Which of the following should the technician do? A. Carry it with the screen closest to your body. Schedule a later time to call them back once they remember their username. C. they cannot identify their username. Which of the following actions should be taken? A. Tell the user that they will return later in the day once they have cleaned their desk. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A. B. Any Time. D. Organize theusers papers into file folders. Reset the password for them and inform them of their username.CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue. "Pass Any Exam. providing standard permissions. Report the issue to theusers manager and return the next day to work on the issue.www. Receive. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A.co m . The technician needs to work on the issue but is distracted by the users mess. B. Carry it by holding it upside down by the base. Follow thecompanys established guidelines to reset passwords. B. put on hold and forward. however. Carry it by using both the power and video cords for stability. Create a new account for the user. understand. Carry it with the protrusion on the back facing your body.actualtests. D. D. Ask the user if they mind if the technician removes the computer from the desk to fix the issue." . C.

D. give first impression. B. C. Which of the following would be the MOST effective way to respond to this call? A. tua lTe A customer reports that when the computer starts up.CompTIA 220-701: Practice Exam B. evaluate and respond. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . Research online forums for assistance. Check the BIOS for temperature changes. C. Receive. C.actualtests. Any Time. "Pass Any Exam. D. B. Which of the following is the BEST course of action? A. ask for help and respond. Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly.co Answer: B m .www. put on hold." .com 127 Ac A. C. B. D. Verify that the user has not made any OS changes. Respond by asking the caller to slow down and repeat the concern twice. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Receive. Attempt to replicate and verify the issue. Ask the caller to call back when they are in a better mood. and forward. Respond by informing caller to slow down and change their attitude. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. interpret. Listen to callers concern without interrupting and being judgmental. it sounds like an airplane taking off. Email the manufacturer with the details of the issue. Update the OS with the most recent patches. Open the case and determine the cause of the noise. Receive.

D.CompTIA 220-701: Practice Exam D. C. At the same time.co QUESTION NO: 432 m 128 . B. B. Ask the customer's permission to put them on hold. a co-worker asks the technician for assistance. Write down error code and ask for assistance. sts A technician is on the phone with a customer.actualtests. Any Time. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Put the customer on hold just for a few minutes and assist the co-worker. 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call. Which of the following is the BEST course of action? A. Avoid the incoming call and call back later." . C. 12 volts C. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Which of the following is the BEST course of action? . Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A. 24 volts D. Forward the customer to another technician. Forward the customer to another technician in order to listen to the co-worker. D. 6 volts B. The technician receives another incoming call from the technician's friend. Put the customer on hold just for a few minutes. Answer: B "Pass Any Exam.com Ac tua lTe A.www.

Document that disabling the firewall did not solve the issue and call another technician for assistance. C.CompTIA 220-701: Practice Exam QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error. B. D. Reinstall the firewall software. D. Contact the user to determine if any recent changes have been made to the computer. Replace the motherboard and perform a system restore. Report theusers story to management and wait for further instructions. the technician believes that firewall settings may be the cause.actualtests. Which of the following troubleshooting steps should the technician take NEXT? A.www. disabling the firewall did not help the issue. After speaking with the user. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. D. B. Answer: D A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Formulate another theory as to what might be causing the problem. Establish a theory as to what caused the changes to the computer. however. Perform a virus scan and evaluate the results. Any Time. Replace RAM modules and verify that all other system components are operating properly. B. Use Windows Recovery Console to perform a repair installation of Windows.com Ac QUESTION NO: 436 tua lTe sts . Install anti-spyware and run an initial scan. Answer: D "Pass Any Exam. Which of the following should the technician do NEXT? A. Which of the following troubleshooting steps should the technician perform FIRST? A. C. Replace the workstations NIC.co m 129 ." . Answer: B QUESTION NO: 435 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. The technician speaks with the user. C.

co m 130 . Notify the customer about their stolen data. Use an uninterruptible power supply (UPS). Any Time. Insist that the user immediately delete the content. Delete all the illegal content from the user's computer. When is it appropriate to make copies of a customers confidential data? "Pass Any Exam. Answer: B QUESTION NO: 439 A. C. Which of the following is the BEST course of action? tua lTe sts . Report the situation to the appropriate authorities. Answer: D QUESTION NO: 440 An IT service provider receives laptops from many different customers." . B. C. Which of the following can the technician recommend? A. a technician discovers content which they believe may be illegal. D. Use a surge protector. B. from computers which are in for repair. Confiscate the co-workers personal storage media. Plug the computer into a different power outlet. Ignore the content and complete the repair.actualtests.com Ac A technician notices co-workers copying files onto their personal storage media.www. B. Answer: A QUESTION NO: 438 While troubleshooting a problem on a users computer. Which of the following describes the BEST course of action? A. C. Use a signal attenuator. D. Ignore the situation so as to avoid workplace conflict. Report the situation to appropriate authorities. D.CompTIA 220-701: Practice Exam QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street.

It is never appropriate to copy acustomers data. A low toner cartridge D. B. C. A corrupt software driver B. WindowsVista Ultimate. For backup purposes and with thecustomers permission. Windows XP Home Edition." . An invalid IP address lTe Which of the following can cause a printer to output nonsensical. For backup purposes and if the technician deems it necessary. D.CompTIA 220-701: Practice Exam A. random characters? sts .co m 131 .www. Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. Windows 2000. It is not appropriate unless the content is public knowledge. Answer: D "Pass Any Exam. Windows XP Professional.com Ac tua A. B. DDR3 B. Any Time.actualtests. D. RDRAM C. DRAM D. C. resulting in the need for continuity chips in otherwise unused slots? A. SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A. Excessive humidity C.

KVM switch B. HTTPS Answer: C QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down." .com 132 Ac tua lTe sts A.CompTIA 220-701: Practice Exam QUESTION NO: 444 If using Windows Media Center. HTTPS C.co m Which of the following protocols is used to encrypt data on a wireless network? . WPA D. Any Time. HTTP .www. CMOS battery C. Docking station D. which of the following hardware components needs to be installed? A. WAP C. Which of the following components should the technician replace? A. WAP D. WEP B.actualtests. Video capture card Answer: B QUESTION NO: 445 Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A. TV tuner card C. Processor "Pass Any Exam. L2 cache B. SFTP B.

1024GB D. 16GB B. D. Explanation of error codes Answer: A. Check the software for a complete install. 2048MB Answer: B Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE). Which of the following is the FIRST course of action to take on the laptop? . sts A users laptop has a built-in wireless NIC and cannot see the network.D "Pass Any Exam.C. Mapped network drives F. Check the wireless card to be sure it is seated correctly. Any Time. B. Devices by type B.actualtests.CompTIA 220-701: Practice Exam D. C.www. 32GB C. Check the wireless card for antenna connections. Hidden devices D. System clock Answer: B QUESTION NO: 448 Which of the following is the maximum partition size of the FAT32 file system? A.com Ac tua lTe A. A." .co QUESTION NO: 449 m 133 . Check to see if wireless is turned on. I/O address ranges E. RAM capacity C.

co m 134 . Graphics accelerator "Pass Any Exam. 80 B.com Ac tua lTe sts . Passive C. 110 C. Any Time. 25 C.CompTIA 220-701: Practice Exam QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A. 80 D. Multimedia B.actualtests. Active Answer: D QUESTION NO: 452 By default. 23 B. is used for Telnet? A. Capture D. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers.www. 8080 Answer: A QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A." . Heatsink B. Liquid D. TV tuner C. which of the following ports is used for Remote Desktop (RDP)? A. 2335 D. by default.

Safe Mode with Networking Answer: A Which of the following network types provides a secure connection to a private network over the Internet? A.www. TELNET Answer: C QUESTION NO: 458 "Pass Any Exam.actualtests. SATA D. HTTP C. NIC B. VPN D.com Ac QUESTION NO: 457 tua lTe sts . Wireless card C. Bluetooth Answer: A QUESTION NO: 456 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? A. Last Know Good Configuration D. Enable Boot Logging C. Safe Mode with Command Prompt B. Any Time.co m 135 ." . WAN B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A.

D. Crossover cable D. Turn off the power to the USB device first then the computer.actualtests. Router C. Bridge B. Firmware D. Which of the following would be the BEST recommendation to the customer? A. but the motherboard needs an update. Use the Safely Remove Hardware icon in the System Tray. Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away. Operating system B. Unplug the device from the computer.co m 136 . Which of the following must the technician update? A. Use the Safely Remove Hardware icon in the Control Panel. The technician has determined this can be done." . The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Any Time. Chipset Answer: C QUESTION NO: 459 A customer has two computers with NICs installed.www. Memory C.CompTIA 220-701: Practice Exam A technician receives a call from a client requesting that a faster CPU be installed into their PC. B. Which of the following should the technician do? "Pass Any Exam. Switch Answer: C A. C.com Ac Which of the following should a technician do in order to remove a USB storage device in Windows 2000? tua QUESTION NO: 460 lTe sts .

Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Improved security features C. rightclick on the desktop. Improved performance B.com Ac tua lTe sts Answer: A . try not to use numbers in the password. D. use their telephone number as the WEP key. Improved registry settings D. Improved video game performance "Pass Any Exam.actualtests. B. Answer: D QUESTION NO: 462 When setting up security for a wireless home network. C. D. Answer: A QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A. try and keep the same password so the customer can always remember it. C. select new. and select folder. Send the drive to a data recovery company. a technician should advise the customer to: A. B.CompTIA 220-701: Practice Exam A.www. use the run command and type folder." . C. QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A.co m 137 . B. Any Time. create the folder on a flash drive and then click and drag the new folder to the desktop. create the folder in My Documents then click and drag the new folder to the desktop. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. change the password frequently.

co m . sts A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Which of the following is the FIRST item to check? A. The monitor driver version C. Boot the unit in Safe Mode by pressing F8. Any Time. D. D. The refresh rate for the external display Answer: D QUESTION NO: 466 Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work. C. Have the user check external drives for media. Run a check disk operation on the hard drive. B.com 138 Ac tua lTe A." . If the monitor has been degaussed recently B. Answer: C QUESTION NO: 468 "Pass Any Exam. Which of the following options is the FIRST step in successfully booting the computer? . B. The power to the external displays docking station D.www. Boot the unit in Safe Mode by pressing F5. Have the user power off for five minutes then restart the system. Which of the following is the FIRST step the technician should take? A.actualtests. Boot into BIOS and check the hard drive status.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. Boot into setup/BIOS and check the Graphics options. C. Boot the unit in Safe Mode by pressing Ctrl/Esc.

When Windowsstarts. Boot into BIOS/Setup and change the boot sequence. website where cookies are required. website that does not require a password to log in. C.0. Set the printer to DHCP. When WindowsStarts.1. press F8 and select Last Known good configuration. D. Which of the following is the BEST course of action to take? "Pass Any Exam. Answer: D QUESTION NO: 469 A. Which of the following is the FIRST action the technician should take? A. C. however.co m A user stops a technician and asks what the HTTPS indicates in the address bar of the browser." . Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning. D.www. secure website.0. the computer boots off the installed operating system on the hard drive.com Ac A customer wants to add a network printer to a home network. B.actualtests. The technician explains this is a: 139 . D. C. Configure the printers IP to 127. B. popup advertisement that has been blocked. press F8 and select Safe Boot. Which of the following is the BEST recommendation that a technician could make when configuring the printer? tua QUESTION NO: 470 lTe Answer: D sts A. Any Time. The technician tries to boot the computer with the Windows CD in the drive. B. Set the IP address to match the gateway address. Boot into BIOS/Setup and update the BIOS.CompTIA 220-701: Practice Exam A technician wants to reinstall Windows operating system on a notebook computer. Enable print sharing from the main computer. .

Which of the following is the BEST course of action to determine the cause? lTe sts . B. Run the computer until the error occurs then find where the source of the heat is." . The technician arrives and finds the printer is online but there are not any lights on the network card. Consult the maintenance manual for the error code. C. "Pass Any Exam. pauses and then repeats. Check to see if the monitor and computer are powered by a UPS. C. replace the network card in the printer. D. Any Time. B. B. Which of the following would be the NEXT troubleshooting step? A. Unplug and then re-connect all cabling to the components.actualtests. Ask the customer how the laptop is being used when it reports the error. D. Update or reinstall the display driver. The NEXT step to evaluate the problem is to: A. D. check the printer for paper jams in the path. B. Ask the customer what is occurring when the display is lost.CompTIA 220-701: Practice Exam A. Answer: B QUESTION NO: 472 A technician is called back to a customers desk due to a reoccurring loss of the monitor display.com 140 Ac A. Remove the battery and run the laptop on the external power supply.co m . Answer: C QUESTION NO: 473 Answer: B QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. C. Check the System Event log for over temperature entries. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model.www. Replace the video card because there is no display. Remove the power and check the position of the jumpers on the motherboard. Check the quick setup guide for BIOS settings. tua A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times.

Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color. but only in monochrome. Shutdown lTe Which of the following power saving modes in Windows XP uses hard disk space to store active memory? sts QUESTION NO: 476 . Sleep D. Smart card authentication C. Which of the following security technologies is this considered? A. D.www. power cycle the printer to update the driver.com Ac tua A. WPA encryption D. Standby B.actualtests. B. Any Time. Biometric authentication Answer: D "Pass Any Exam. power off the printer." . Hibernation C. check the printer properties on the server. Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use. C.co Answer: B m 141 . have each user remove and re-install the printer to update the driver. The technician knows the print server had maintenance done over the weekend that included driver updates.CompTIA 220-701: Practice Exam C. D. The NEXT action would be to: A. Password authentication B. cycle the power on the printer and observe the boot process. flash the firmware on the printer to match the new driver. have the customer clear the print queue and reboot.

reseat the video card. WEP C.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. B. Reseat the video card. Any Time. C. check the power cable on the monitor. Answer: C "Pass Any Exam.com 142 Ac QUESTION NO: 480 tua Answer: C lTe A." . WPA D. Check the video cable from the monitor to the PC. Which of the following Windows services is not starting during boot? m . Turn the monitor on/off. reseat the video card in the PC. check the power cable on the monitor. check the video cable from the monitor to the PC. try turning the monitor on/off.AES Answer: A QUESTION NO: 479 A user calls to report a completely blank screen on their PC. Add Hardware Wizard C. WPA. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Print Spooler D.www. WPA2 B. Turn the monitor on/off. IPSec Services sts . Computer Browser B. D. The technician on call determines that the PC is powered on and is not in standby mode. try turning the monitor on/off. check the video cable from the monitor to the PC.co A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart.

DMA controller sts . DMA controller D.actualtests. Northbridge B. Southbridge D. DMA controller C.www. CMOS D. BIOS C. Northbridge B. BIOS C. Northbridge Answer: A QUESTION NO: 482 Answer: C QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.CompTIA 220-701: Practice Exam QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A.co Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? m . Any Time. Southbridge Answer: A QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? "Pass Any Exam.com 143 Ac tua lTe A. Southbridge B." .

D. Case open switch D. DMA controller Answer: B QUESTION NO: 485 A desktop computer is not responding when the power button is pressed.www. 478 B. Check the power outlet to verify it is supplying power." . C. Verify that the power button is plugged into the motherboard.actualtests. Answer: A QUESTION NO: 486 Which of the following demonstrates a physical method of intrusion detection? A. Replace the power button. BIOS D. Southbridge C. Bitlocker Answer: C QUESTION NO: 487 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. 959 D.co m 144 .com Ac tua lTe sts . 775 C. B. Slot A Answer: A "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam A. Which of the following is the NEXT troubleshooting step the technician should take? A. Biometric password B. Northbridge B. Port triggering C. Check the power supply for voltage output.

DDR2 E.com 145 Ac tua lTe sts . Answer: D QUESTION NO: 491 "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer. PCI express C. The technician can ping the users workstation and the printer. B. Answer: A QUESTION NO: 489 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Which of the following is the FIRST thing the technician should do? A. D. Which of the following is the MOST likely cause of the problem? A.E QUESTION NO: 490 When troubleshooting an issue with a customer." . D. A. Inform the customer of how long it might take to resolve the problem. The technician can also print a test page from another workstation. Multi-core B. The printer has a faulty NIC.www. Unplug the PC and put on an anti-static wrist strap. Any Time. It was working fine yesterday. Theusers workstation has a faulty NIC. Verify when the last time the computer was working correctly was.co m . Dual-core Answer: A. B.actualtests. SODIMM D. The printer is no longer the users default printer. C. Update the virus definitions and start a scan for viruses. The printer has corrupt drivers. C.

WPA D. D. Fingerprint scanner C. Username/password B. Which of the following is a best practice? A. Turn off the firewall. MAC filtering Answer: B QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer. Update the antivirus definitions. Which of the following is the FIRST thing a technician should check? A. B. Turn on Automatic Updates. Check power on theusers laptops. Set automatic updates to download and install.co m 146 . C. Which of the following should be selected to BEST meet the user's needs? A. they do not want the updates to interfere while they are working.CompTIA 220-701: Practice Exam A technician is asked to connect a Windows XP SP3 computer to the Internet. C.com Ac tua lTe sts .actualtests." . Assign a password complexity policy. B. however. Update the network device drivers. Disable all file shares. Set automatic updates to download only. Answer: A QUESTION NO: 492 A user wants their computer to automatically receive updates from Microsoft.www. D. B. Answer: A QUESTION NO: 493 Which of the following is an example of biometric security? A. "Pass Any Exam. Check the print queue. Any Time.

" . D. BIOS settings lTe A user's computer does not boot. Any Time. a technician notices that the software hangs during the hardware detection phase. Where should the technician make the necessary boot order changes? sts QUESTION NO: 496 . FAT16 B. The technician needs to change the computers settings to boot from a recovery CD. How should the technician troubleshoot this issue? A.co m 147 . HPFS C. NTFS D. Check the CMOS battery. Check for incompatible hardware.actualtests. Check the disk for scratches. B. Motherboard settings B. D. Which of the following file systems should the technician select? A. C. Jumper settings D. Answer: B QUESTION NO: 495 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops.CompTIA 220-701: Practice Exam C.com Ac tua A. FAT32 Answer: C Answer: D QUESTION NO: 497 While installing Windows XP.www. Check the network connections. Firmware settings C. Answer: A "Pass Any Exam. Check the domain print server. Check the boot order in the BIOS.

B.co m 148 . Check the manufacturer's website. Backup Manager C.actualtests. Right-click My Computer icon. Answer: B QUESTION NO: 501 "Pass Any Exam. The problem is related to large files being deleted. C. Add Hardware Wizard. The installation CD is not available. Check the USB port. Task Scheduler Wizard D. Which of the following is the BEST solution to locate the correct drivers? A." . Right-click My Network icon. select Properties B. select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A.CompTIA 220-701: Practice Exam QUESTION NO: 498 After several months users report that their computer runs slower. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Check the printers BIOS. select Properties C. Right-click Start menu. Any Time. Task Manager B.com Ac tua lTe sts .www. Right-click System Tray. select Properties D. D.

actualtests. An asynchronous modem C. NNTP B. HTTP Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following adapter cards is used to access the Internet through a telephone line? A. TELNET C. From theprinters drivers B." .com 149 Ac tua lTe QUESTION NO: 503 sts . Manually on the printer C. A network interface card B.co m . A T-1 connection Answer: B QUESTION NO: 502 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. SMTP D. AT C. A cable modem D. ATX B. From the printer properties page D. Any Time.www. ACL Answer: A When a job fails to print. PC/XT D. From the administrative tools applet Answer: C QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. where would a technician go in Windows to print out a test page? A.

Hub B. PPTP C. Bridge D. RDP D. NTP B.com Ac Which of the following network devices helps prevent data collision by not allowing data to be broadcast? tua lTe sts . Port forwarding Answer: C QUESTION NO: 507 A." . Half duplex B. Switch Answer: D QUESTION NO: 508 Which of the following network devices interconnects networks together? "Pass Any Exam. Full duplex D.co m 150 . Any Time. Modem C.www. Port mirroring C.CompTIA 220-701: Practice Exam QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A. LDAP Answer: C QUESTION NO: 506 Which of the following transmission types allows for a NIC to send and receive data simultaneously? A.actualtests.

Modem C. Router D. Hub C. C. "Pass Any Exam. Modem Answer: C QUESTION NO: 509 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Answer: C QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A. Ink jet printers are safe for the environment. Any Time.com 151 Ac tua lTe Which of the following is a difference between a local printer and a network printer? sts . Switch B. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Router D. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer.actualtests. A local printer has a small footprint and cost less money than a network printer that has a large footprint. D. Hub Answer: D QUESTION NO: 510 A. Switch B. A maximum of two computers can share a local printer verses unlimited users can share a network printer.co m .www." . while laser printers can be harmful to the environment. B.CompTIA 220-701: Practice Exam A.

customer's personal files and professional data. The power supply D. Answer: D QUESTION NO: 512 Which of the following components is a distinguishing characteristic of a laser.actualtests. C. Answer: C "Pass Any Exam. Any Time. Outdated or corrupt print driver." . but the printer does not print the job. B. B. thermal. D. A print job is waiting in the print queue. C. and impact printer? A. Which of the following may be the cause? sts QUESTION NO: 513 . equipment from abuse and misuse. D. inkjet. lTe A customer reports that while attempting to print a document it seems to queue up fine. person who would be directly affected in the case of a breach. while an inkjet printer sprays the image on the page. while an inkjet printer fuses the image to the page.CompTIA 220-701: Practice Exam B. Laser printers melt the image onto the page. The interface Answer: A Answer: C QUESTION NO: 514 Compliance regulations regarding data sensitivity are primarily created to protect the: A. company's intellectual property and proprietary information.co m 152 . while the inkjet printer can only use ink cartridges. D.www. Laser printers fuse the image to the page. The control panel C. Printer configuration is incorrect. Laser printers use toner.com Ac tua A. C. The application used to create the document is incompatible with the printer. The writing element B.

Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A. which of the following is the minimum default resolution setting that Windows XP supports? .CompTIA 220-701: Practice Exam QUESTION NO: 515 In regards to computer case form factors. ATX C. DVD/RW drive B. Micro ATX Answer: A QUESTION NO: 516 A CD drive is a type of: A.www. solid state drive. SODIMM "Pass Any Exam. B. D. Any Time. C.actualtests. 1280 x 920 . BTX B.co m In terms of screen resolution. hot swappable drive. 800 x 640 D. SD flash drive C. 800 x 600 C." . which of the following provides the MOST room for effective cooling? A. optical drive.com 153 Ac tua QUESTION NO: 517 lTe Answer: B sts A. NLX D. 640 x 480 B. network drive.

the number of partitions across multiple hard drives. B." . DIMM chip B. C. B. IDE drive C. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? "Pass Any Exam. equal or lesser than the original power supply wattage.co QUESTION NO: 520 m . Answer: A Which of the following would be an example of an I/O interface? A.com 154 Ac tua lTe sts . equivalent to the original power supply wattage.CompTIA 220-701: Practice Exam D. AGP slot D.www. number of installed hard drives. Answer: A QUESTION NO: 522 On a desktop computer. the back up tape drive configuration. PS/2 port Answer: D QUESTION NO: 521 When purchasing an extra AC adapter for a notebook computer. C. Any Time. how data is distributed between multiple drives. equal or greater than the original power supply wattage.actualtests. SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: A. D. auto sensing from 100 to 240 Volts. it is important for the output to be: A. D.

The computer can run faster because of the larger power source.www. Answer: A QUESTION NO: 523 For a computer's core 2 processor to work properly. Double the clock speed on a 32-bit processor B. Hyper-threading technology D. Automatic voltage detection between 110 and 220 voltage is provided. B. the computer must be equipped with which of the following? sts QUESTION NO: 524 . Any Time. Answer: A "Pass Any Exam. D. A 64-bit capable processor lTe To run a Microsoft Windows 64-bit OS. The computer will not pass POST." . Automatic integrated surge protection is provided through the upgrade.co m 155 . The computer will overheat.com Ac tua A. Thermal grease between the processor and theheatsink Answer: D Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed. D.actualtests. Hyper-V technology C. The OS will have to be reinstalled. C. it must have which of the following? A. Thermal grease between the fan and theheatsink B. B. C.3 volts of power to the computer. Thermal grease between the processor and the fan C. Which of the following statements is MOST likely true? A.CompTIA 220-701: Practice Exam A. The addition of 3. Two processors installed on the motherboard D. The memory speed will decrease.

CompTIA 220-701: Practice Exam QUESTION NO: 526 When installing a barcode scanner on a computer. The flatbed scanner must be removed." . To allow additional power to be available to the laptop when docked C. C. B.actualtests. Impact B. Which of the following is the possible cause? (Select TWO). A. The barcode scanner should be set up in the computers BIOS. Any Time. To allow peripheral devices such as a monitor to remain attached B.www. The scanner must be installed between the PS2 mouse and the computer. D.com Ac tua lTe sts . Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO).D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? A. To allow LAN/WAN switching Answer: A. Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. To provide additional software security to the laptop D. To provide additional USB ports for the laptop E. "Pass Any Exam.co m 156 . The scanner must be configured to read the code(s) desired. which of the following should occur? A. Duplex C. Inkjet D.

Windows has a corrupt boot. Boot from LAN. A memory chip is defective. B. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. CPU B. Cooling fan C.C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. The repairs go as planned. C.B QUESTION NO: 530 The user states the desktop computer is very noisy. Boot in Safe Mode. Hard drive D. D.co m ." . Which of the following would be the BEST course of action for the technician to take? A.CompTIA 220-701: Practice Exam A. Motherboard E. Memory chip Answer: B.com 157 Ac tua lTe sts . Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work. The CRT display has failed. E. Call and/or email the owner the status of the repair and answer any remaining questions they might have. D. Which of the following could be contributing to the noise? (Select TWO).www. C. A PCI card is not correctly seated. Any Time. A. "Pass Any Exam. The power supply is not connected to the system board.actualtests. B. Answer: A. Boot from Emergency Boot Disk. Boot to Last known Good Configuration.ini file.

CompTIA 220-701: Practice Exam B. C. C. Mini-PCI card B. tua Which of the following is the purpose of a heatsink in a PC's CPU? lTe sts . D. Document the work done at the firm. Keep thenorthbridge chip within acceptable temperature ranges. relaying details of the repair to save the technician time. ask one of the assistants at the company to contact the owner. Any Time. Document the work done at the firm and leave the company owner a voicemail. Keep the power supply within acceptable temperature ranges. VGA D. the owner would probably not want to be bothered during the work day. Express card C. DVI-D B. PC card 8.actualtests.1 "Pass Any Exam. asks to have a single-connection that will carry video and audio to and from the PC.co m . Answer: D QUESTION NO: 533 A customer would like to build a Media Center PC for their home theater. Keep the hard drive within acceptable temperature ranges. HDMI Answer: D QUESTION NO: 534 Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A.com 158 Ac A. and personally contact the owner to update on the status of the repairs. D. Document the work done at the firm. leave a copy for the company owner.www. and due to space constraints. B. DVI-I C. Which of the following technologies is capable of this functionality? A." . Keep the processor within acceptable temperature ranges.

Fractional T1 C. QUESTION NO: 537 Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A. Run a high powered magnet over the drive several times. Memory has to be installed in same speed and size modules.2 Answer: B QUESTION NO: 536 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. Reformat the hard drive. 56K dial-up Answer: B QUESTION NO: 539 "Pass Any Exam.co m Answer: A 159 . Satellite D. lTe sts Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? .actualtests. in marked matching slots. Use a multi-pass third party formatting utility. The motherboard jumpers need to be properly configured. C. Memory has to be installed in matching pairs.CompTIA 220-701: Practice Exam D. using at least five passes.com Ac tua A. using chips equal to or larger than 1GB in size. Use Windows built-in Disk Management utility and format the disk. D. Any Time." . which of the following is true? A. WiMAX B. PC card 7. B. B.www. D. Memory has to be installed in marked matching slots. C.

Windows 2000 Pro C. WindowsVista Ultimate B. Windows XP Professional E. the company is being forced to run the lines along power wiring and overhead lighting. Windows Vista Home Premium Answer: A. Windows Defender D. Which of the following would be the MOST cost effective cable to choose? A. Device Manager C.actualtests." . Security Center B. lTe sts .com Ac tua A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Fiber D.www. UTP B. STP Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A. Event Viewer Answer: D QUESTION NO: 541 A.C QUESTION NO: 542 A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? "Pass Any Exam. Due to limited ability to conceal cabling within walls. Which of the following operating systems currently include this functionality? (Select TWO). Any Time.co m 160 .CompTIA 220-701: Practice Exam A small business is looking to run new cabling for their upgraded network. Coaxial C. WindowsVista Business D.

com Ac tua lTe sts QUESTION NO: 544 . Full duplex C. Fuser B.18. can run at which of the following modes? A. ping v 10.5 C.11 B.actualtests.10. ping t 172. 100Mb B. Any Time.5 D. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A.122.CompTIA 220-701: Practice Exam A.68. ping a 192. Five Answer: A QUESTION NO: 543 A laser printer uses which of the following consumables? A. Four D. 10Mb D.www.co m 161 . ping f 189. One B.16.7 Answer: C "Pass Any Exam.168." .0.1. Ribbon C. Toner D. by design. Two C. Liquid ink Answer: C Network hubs.

CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following commands is used to open an editor to adjust the Windows database? A.co m . C.actualtests. MSCONFIG was used to disable the computer services. regedit D. The PC BIOS does not support the new RAM size. Any Time.www. dir Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally. "Pass Any Exam. Answer: B QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A.com 162 Ac tua lTe sts .ini file.ini file. MSCONFIG was used to execute the win." . B. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. the operating system will only recognize 1GB of RAM. The RAM has been inserted backwards in their slots. MSCONFIG C. MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC. edit C. MSCONFIG was used to enable the computer services. msconfig B. B. MSCONFIG was used to execute the system. Which of the following choices is MOST likely the cause? A. Upon power on. D. PERFMON B. MSTSC D. Which of the following is the MOST likely cause of the issue? A.

C. ping 127.CompTIA 220-701: Practice Exam C. D.1 C. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing.0.0. localhost 128. The Printing Preferences has been changed in Printer Properties. The physical printer online light is lit.1.0. The monitor is not plugged into the video card. The BIOS revision is the latest version. ipconfig 127.0. The Print Processor has been changed in Printer Properties.0 B." . B.actualtests. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A. Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. System Information D.0.1 Answer: D "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 551 . no errors are reported and the data cable is connected.www.1. My Computer C.0. Which of the following is the MOST likely cause of this problem? A. Control Panel B. The Use Printer Offline option is checked. ping 128.co Answer: B m 163 . Any Time.1 D. The Use Printer Offline option is not checked. D.

actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 553 In which of the following is the Event Viewer located? A. Computer Management B.www." . Device Manager C. Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A. Component Services D. Performance Logs and Alerts D. Device Manager D. Any Time. Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A. Performance Logs and Alerts D.co m 164 . Performance Logs and Alerts B. Device Manager C. Performance Logs and alerts C. Computer Management C. Computer Management B. Device Manager "Pass Any Exam. Component Services Answer: A QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A.com Ac tua lTe sts . Computer Management B.

System Tray Answer: B QUESTION NO: 558 Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A. Task Manager D.www. System Properties B.co Which of the following utilities is started when msinfo32 is entered in the run line? m 165 .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A. System Configuration . Startup Menu C. cmd "Pass Any Exam. System Information Answer: A QUESTION NO: 560 Which of the following commands opens a utility that will display component driver versions? A. Task Manager D. System Configuration B. System Information C." . Control Panel D. System Properties C. Any Time.actualtests. My Computer B.com Ac tua lTe sts A.

msinfo32 D.actualtests. Power Options B." . Power Options B. Simple File Sharing C. Any Time. Hardware Wizard D.com Ac tua lTe sts . Hardware Wizard D.www. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. Hardware Wizard D. Performance C. dxdiag C. Event Viewer C. Computer Management Answer: D QUESTION NO: 564 "Pass Any Exam.CompTIA 220-701: Practice Exam B. Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A. Simple File Sharing B.co m 166 . msconfig Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A.

" . 4.168.100. 28 Answer: A QUESTION NO: 566 How many characters are used in a 128-bit WEP encryption key? A. 26 D.actualtests. 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 26 D. 192. 12 C. 10 B.168.CompTIA 220-701: Practice Exam Which of the following is a class C IP address? A. 28 Answer: A "Pass Any Exam.1. 10 C.100 C. 12 C. 8 B.1 D.1.10. 172. 26 D.1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A. 10 B. 122.168.com Ac tua lTe sts .co m 167 .www. Any Time.1.1 B.

CompTIA 220-701: Practice Exam QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 16 C. 63 D. 64 Answer: C

QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802.11g B. 802.11n C. 802.11b D. 802.11a Answer: B

QUESTION NO: 570

Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. B. Connects multiple users to one computer. C. Connects multiple computers to one monitor, keyboard, and mouse. D. Allows multiple computers to communicate with each other in a network. Answer: C

QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A. Router B. DSU C. Modem D. CSU "Pass Any Exam. Any Time." - www.actualtests.com 168

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on, and that it gets unusually hot. The battery is full and the laptop is plugged in, and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Fan B. CPU C. Battery D. RAM Answer: A

QUESTION NO: 573

Answer: B

QUESTION NO: 574

Which of the following BEST describes SPAM? A. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages Answer: B

QUESTION NO: 575

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A. Cable ties B. ESD strap C. MSDS D. Surge protector

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Which of the following safety tools prevents static electricity damage to internal computer components?

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CompTIA 220-701: Practice Exam Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Worm B. Trojan C. Spam D. Logic bomb Answer: B

QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Virus B. Worm C. Adware D. Spyware Answer: D

Answer: C

QUESTION NO: 578 If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. WindowsVista Business C. WindowsVista Premium

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A. WAN B. VPN C. LAN D. VLAN

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Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

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QUESTION NO: 577

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CompTIA 220-701: Practice Exam D. WindowsVista Ultimate Answer: D

QUESTION NO: 579 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. B. Safely Remove Hardware Function. C. Disable in the BIOS. D. Restart the OS. Answer: B

Which of the following steps will find an IP address? A. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Start> Run>typecmd> dir D. Start> Run> typecmd> goto Answer: B

QUESTION NO: 581

A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? A. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. Document findings, actions and outcomes Answer: D

QUESTION NO: 582

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QUESTION NO: 580

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CompTIA 220-701: Practice Exam It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B. A record of the administrative passwords C. A complete restore of the hard drive D. An emergency repair disk (ERD) Answer: D

QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before; however, they are not receiving any WiFi signals. Which of the following should the technician do? A. Suggest they move computer around. B. Check to see if the NIC is functioning. C. Check thatWiFi is enabled. D. Ask if they have a modem. Answer: C

Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 Answer: D

QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose? A. Stand by B. Shut down

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QUESTION NO: 584

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Right click on the print job and select restart. C. Bluetooth D. Any Time.actualtests. D. Which of the following would be the BEST course of action to take? A. Right click on the print job and select cancel. Email the business owner and offer discounted services for the next system upgrades. The technician has not heard back from the client. Contact the customer with a follow-up call. B. Broadband card QUESTION NO: 587 Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business.www. NIC B. inquiring when the next system upgrades can be started and offer discounts. inquiring how the systems are running and offering any additional assistance. sts How can a user continue a paused print job when using Windows XP? . WiFi Card C. Right click on the print job and select resume. Email an assistant at the business to see if they are satisfied with the services rendered. B." .CompTIA 220-701: Practice Exam C. Hibernate D. Contact the customer with a follow-up call.co m Answer: C 173 . C.com Ac tua lTe A. D. Right click on the print job and select properties. Answer: C "Pass Any Exam. Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.

Where would be the proper place to configure this? "Pass Any Exam.co m . Modem C. Any Time.com 174 Ac tua lTe sts . /v C. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Check the keyboard drivers in Device Manager and reload if out of date. Question the customer to determine if they are using the embedded keyboard for the first time. D.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 589 A company customer calls in because the keyboard on their newly issued laptop is not working right. Switch B. B. /b D. Have the customerrestart the computer to reset the keyboard for the customers profile. The customer had the laptop working properly all day in a docking station setting. but is now attempting to use the laptop's embedded keyboard. Bridge D. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD." .www. Router Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A. C. Which of the following is the NEXT action to take? A. Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A. /r B.

CompTIA 220-701: Practice Exam A. RAID 6 D. Optical Drive D. PXE Boot Rom B. RAID 5 C. RAID 1 C. RAID 5 D. Which of the following RAID arrays is the technician using? sts . BOOT." . RAID 0 B. Processor B.com Ac A.actualtests.co m 175 . Hard Disk MBR Answer: C QUESTION NO: 593 A user reports a constant whining noise coming from their computer while it is on. RAID 10 Answer: A "Pass Any Exam. Hard Drive Answer: B QUESTION NO: 594 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A.www. CPU Fan C. BIOS D. Which of the following is MOST likely failing? A. RAID 10 tua lTe A technician has setup two disks in a RAID array of equal size. Any Time. RAID 1 B.INI file C.

Fiber C. RAID 1 C. RJ-45 B. STP B. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A. STP D.co m 176 . Coaxial D." .CompTIA 220-701: Practice Exam QUESTION NO: 596 Which of the following RAID arrays does stripping with parity? A. RAID 5 D.actualtests. RAID 0 B. RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A.com Ac tua QUESTION NO: 598 lTe sts .www. RG-6 "Pass Any Exam. UTP Answer: B Which of the following cable types contains a foil shield inside the jacket? A. Fiber B. CAT6 C. Any Time.

ST D.CompTIA 220-701: Practice Exam C.com Ac tua lTe A. Fiber D. UTP C. STP sts Which of the following cable types have a single copper wire used for sending and receiving data? . BNC C. Satellite C. Any Time. ST D. RJ-11 B. DSL D. RG-6 QUESTION NO: 601 Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A. Cable Answer: B QUESTION NO: 603 "Pass Any Exam. Fiber B.www.actualtests. BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A." . Coaxial B.co m Answer: A 177 .

www. 802. 802. Cable C.11g D. Spam D.11n C. Spyware B." .co m . Botnet B. Spyware Answer: D "Pass Any Exam. Botnet C.actualtests.11a B. 802.com 178 Ac tua lTe sts . Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A. Satellite Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A. Fiber D. Any Time.CompTIA 220-701: Practice Exam Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Spam C. Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A. Adware D. DSL B.

Grounded outlet Answer: B QUESTION NO: 610 Which of the following boot devices can a Live version of the OS be installed and tested on. Any Time.co Which of the following malware types sends out email from a clients address book? m 179 . Worm D. Botnet D. Spam B. Power strip B. Adware C. Uninterruptible power supply C." .actualtests. Botnet .www.CompTIA 220-701: Practice Exam QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A. Spyware C. Spyware B.com Ac tua lTe sts A. Adware Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A. Surge protector D. without actually installing it on the workstation? "Pass Any Exam.

CompTIA 220-701: Practice Exam A. CD B. Floppy C. Internal hard drive D. Network Answer: A

QUESTION NO: 611 Which of the following protocols uses port 110 by default? A. FTP B. HTTPS C. SMTP D. POP Answer: C

Which of the following is a type of solid state drive? A. IDE hard drive B. DVD.ROM drive C. USB thumb drive D. SCSI hard drive Answer: C

QUESTION NO: 613

Which of the following motherboards would be installed in a small form factor case? A. ATX B. Micro ATX C. AT D. NLX Answer: B

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QUESTION NO: 612

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CompTIA 220-701: Practice Exam QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. Answer: D

QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A

QUESTION NO: 616

Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Fire resistant B. Lower latency C. Increases length of cable D. Can be used with VoIP Answer: A

QUESTION NO: 617 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer "Pass Any Exam. Any Time." - www.actualtests.com 181

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 618 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition, the customer reports the NIC link lights for that computer are not on. Which of the following could be the problem? A. Firewall is not working. B. Internet site is down. C. Network server is not working. D. Switch is not working. Answer: D

QUESTION NO: 619

Answer: D

QUESTION NO: 620

A technician needs to boot a computer with only the basic devices and drivers. Which of the following boot options will accomplish this? A. Boot Mode B. Enable Boot Logging C. Safe Mode D. Debug Mode Answer: C

QUESTION NO: 621 "Pass Any Exam. Any Time." - www.actualtests.com 182

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A. Remove and replace the network card. B. Re-install the OS. C. Join the computer to the workgroup. D. Update the device driver.

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After installing a network card, the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step?

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CompTIA 220-701: Practice Exam After a computer starts it displays an error message NTLDR is missing. Where can the technician locate the NTLDR files? A. NTOSKRNL B. OS installation disk C. BOOT.INI D. NTDETECT.COM Answer: B

QUESTION NO: 622 When a computer is turned on, which of the following is the FIRST process that runs? A. CONFIG.SYS B. NTLDR C. IO.SYS D. POST Answer: D

A. Upgrade the video card. B. Connect the laptop to a monitor. C. Replace the LCD. D. Upgrade the memory. Answer: B

QUESTION NO: 624 A customer reports that a laptop does not start when the power button is pressed. When the laptop is plugged into an outlet it starts. Which of the following is the BEST solution? A. Replace the battery. B. Remove the battery.

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is troubleshooting a laptop. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start, but there is no video. Which of the following is the NEXT step to troubleshoot the issue?

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QUESTION NO: 623

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CompTIA 220-701: Practice Exam C. Replace the power button. D. Change power outlets. Answer: A

QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. Which of the following could be the issue? A. The MBR B. The power-management console C. The AC/DC adaptor D. The battery Answer: B

QUESTION NO: 626

A technician installs a new CD.ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? A. Check to see if a disk is present in the drive. B. Check the manufacturer's recommended settings. C. Check the USB settings for the drive. D. Check if the drive is properly plugged in. Answer: D

QUESTION NO: 627

A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Which of the following is the MOST likely issue? A. The RAM is not seated properly. B. The system is overheating. C. The OS is not installed. D. Additional memory needs to be installed. Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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C. B. engage in harmless communication. Flattery Answer: C.co m . printing on both sides of paper one at a time. to test sociological boundaries with in the company. D. Assuming a position of authority D. Requesting public information B. Hard Drive D. "Pass Any Exam. printing on both sides of paper simultaneously.E QUESTION NO: 629 Social engineering is used to: Where is the power on password stored? A. B.com 185 Ac tua QUESTION NO: 630 lTe Answer: A sts A. Asking passive aggressive questions E. System RAM B.CompTIA 220-701: Practice Exam QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO).www.actualtests. communications in both directions one at a time. CMOS ROM C." . acquire unauthorized information to achieve a goal. . A. Insulting the subject to motivate a response C. C. to perform a technical risk assessment of employees within the company. Any Time. System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: A.

co QUESTION NO: 633 m 186 . It holds a log of the last three passwords used. by default? A. Port 25 D. Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A. It pings a workstation from a remote server.CompTIA 220-701: Practice Exam D. C. by default? "Pass Any Exam. It blocks popup ads. C. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. Any Time.com Ac tua lTe sts ." . A tool that allows a workstation to tell the network that the workstation is present. Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A. Answer: A Which of the following ports is used for telnet. B. B. D. D. Port 23 C. A tool that tells a user of the workstation that they have exceeded their memory quota. Port 21 B. A tool that allows a user to use the workstation as a telephone through the network. communications in both directions simultaneously.www.actualtests. A tool that allows a user to connect to other computers. It retrieves email from the mail server.

co m 187 . System RAM "Pass Any Exam. overheating.com Ac tua lTe sts . C. Power supply D. Port 21 B. electric shock felt on computer case. Excessive movement between system memory and virtual memory. Which of the following is the cause? A.CompTIA 220-701: Practice Exam A. Answer: A QUESTION NO: 638 Which of the following can be used as a boot device upon startup? (Select TWO). Wireless router B. Network D. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems. and the hard drive stops working. Printer E. D. Port 23 C." . RAM module is faulty C. B. UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A. Processor is going bad B. Any Time. The user described the problems as: occasional rebooting. USB C. Port 25 D. A.actualtests.www. A recognized method of disposing hard drives that contain sensitive data. A method of recovering lost data from a hard disk.

" . Ctrl + Alt + B D. F9. Ask the user to call another technician for more in-depth assistance. Any Time. netstat B. D.g.actualtests. Windows Key + B Answer: A QUESTION NO: 640 Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A. Ask another technician to take over support for this user. Shift + B C. Function keys (e. Help the user with every issue that they call about and put all other work orders on hold. Which of the following should the technician do? m 188 . C.CompTIA 220-701: Practice Exam Answer: B. "Pass Any Exam. B. nslookup D.com Ac tua lTe A. ipconfig C.co A user is calling excessively with computer issues. sts .C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A.www. ping Answer: D QUESTION NO: 642 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Explain to the user they need to fill out a work order for the computer issues. F12) B.

D. however. MSDS "Pass Any Exam. Riser card D. B.com 189 Ac tua lTe sts Answer: A . Start> Control Panel> Run>cmd Answer: A. The manufacturer's documentation C.D QUESTION NO: 643 A user is trying to print to a network printer. A past technician's documentation D.co m . every time the user sends a print job to the printer. NIC C. Which of the following is the FIRST step that the technician should do? A. Start> Programs> Accessories> Command Prompt E. There are multiple printers in the office. The cleaning label B.actualtests.CompTIA 220-701: Practice Exam A. Reboot the workstation and have the user log in again. Replace the paper in the printer. and all other users are able to print to the printer. PS/2 B. Start>Programs>Accessories>Communications> Command Prompt D. Start> Run> Accessories> Command Prompt C. Restart the print spooler service. C. Any Time. QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A. Start> Run>cmd B. Which of the following places should the technician look to find the proper handling procedures? A.www." . Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent. Confirm the printer name where the user is trying to print. it does not print.

Nine Answer: B The foil shielding on a STP cable is there to: A. C. D. D.co m 190 . Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: "Pass Any Exam. Three C. prevent damage from weather. prevent outside interference.www. B. assist with data transmission. provide protection from heat. Any Time. Dispose in an incinerator." .com Ac QUESTION NO: 648 tua lTe sts . which of the following is the MINIMUM number of failed login attempts before a user is locked out? A. Return to the manufacturer for recycling.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer.actualtests. Answer: D QUESTION NO: 647 When applying the security settings to a network. One B. which of the following is the BEST way to dispose of the old cartridge? A. B. Store in an air-tight container. C. Seven D. Put the toner into a sealed bag and then throw into the garbage.

Make sure that the network cable is not touching any other cables. B. Make sure that the disc is a CD and not a DVD. Ensure that shielded cable was used for the network. Making sure that replacing the power supply is not cost prohibitive. Check to see if theCD.actualtests. D. WAN. lTe When a component has a proprietary power supply what is the main limitation? sts . which of the following would be the FIRST step to evaluate this issue? A. Make sure the network cable is seated properly in the users computer. one power supply is as good as another. Ensure that the CD drive is installed. workgroup. Answer: C "Pass Any Exam. LAN B.com Ac tua A. C.co m 191 ." . Making sure the power supply will fit into the casing. Answer: B QUESTION NO: 651 Answer: B QUESTION NO: 652 A user calls with a concern about network performance. Replacing it with a power supply made specifically for that unit.Rom is not reading a disc. B. domain. D. What should be the BEST first step to resolve this issue? A. D. Answer: D QUESTION NO: 650 A user reports that their CD.CompTIA 220-701: Practice Exam A. Check to see if the BIOS register the drive. D.Rom is compatible hardware. Check to see if the network cables were terminated properly. C. C. Any Time. There are no limitations.www. C. B.

An established recovery point.actualtests. B. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. Answer: B QUESTION NO: 654 Which of the following is a best practice to create during an OS installation? A. Is it a LCD or CRT monitor? E. Answer: C A. B. Was the electric bill paid? D." . Did the computer and monitor work before? C. What is the manufacturer of the power strip/surge protector? Answer: A. A record of the ADMIN passwords. Any Time. background checks for users. that is plugged into the same power strip/surge protector. A complete back up of the hard drive. C. smart cards. C.CompTIA 220-701: Practice Exam QUESTION NO: 653 Certificate based security for a network would involve the use of: A. Which of the following would be the BEST questions to ask the customer? (Select TWO).www. tua QUESTION NO: 655 lTe sts . D. complex user names.B QUESTION NO: 656 "Pass Any Exam. Is another piece ofequipment. powering up? B. retinal scans.co m . An emergency recovery disk (ERD).com 192 Ac A remote customer calls and says their computer and monitor will not turn on. D.

F Which of the following should be recommended prior to any solution that you will implement? A.actualtests. Other equipment plugged into the same power strip/surge protector also will not turn on. Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? "Pass Any Exam. Can you or someone else check the circuit breaker for that receptacle? D. Nothing should be affected C. Has any electrical work been done recently? G. What would be the questions to ask this customer? (Select THREE)." . How big is your electric bill? B. Nothing.co QUESTION NO: 657 m . Hibernate C.CompTIA 220-701: Practice Exam A remote Customer calls with a dead computer. Create restore point D. Standby D. Always on B.C. proceed with solution.www. What kind of equipment is plugged into the power strip/surge protector? Answer: B. What is the manufacturer of the power strip/surge protector? E. A. Is another piece of equipment plugged into the same power receptacle and is it working? C. The customer says the tower computer will not turn on and the monitor will not turn on either. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.com 193 Ac tua lTe sts . Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A. Make a list of all programs that will need to be reinstalled in event of a system failure B. Any Time.

Any Time.actualtests. end the conversation C. Ask to be excused to use the phone to take a small break outside to get some air B. Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home. CRTs are being replaced by LCDs "Pass Any Exam. relax and try to be as calm as possible while working through the distraction C. Explain that what is being done is extremely complicated and requires concentration. Wake on LAN D. Give them a list of blog sites and documentation that discuss the twoOSs D. Which of the following should the technician do? A. Say nothing.CompTIA 220-701: Practice Exam A. Standby B.co m . Send them off on a small task to get a moment to concentrate and finish the job QUESTION NO: 661 Answer: D QUESTION NO: 662 A CRT has stopped working. Explain the pros and cons of each system tua A customer has asked if Windows XP is better than Windows Vista. Put on an ESD strap and inspect the internal components B. Throw it in the trash. the customer continually asks questions about every step being performed. What is the BEST response to this question? lTe sts Answer: B ." . Dispose through proper channels or send it to be repaired C. Check that the tube and capacitors are intact D. Continue answering thequestions. D. Tell the customer that both are excellent choices B. Always on C. It is getting to the point that is becoming a distraction.www. Which of the following is the BEST solution? A.com 194 Ac A.

Between 10 and 12 characters B. Give the user a dedicated printer. Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? "Pass Any Exam. D. Between 4 and 6 characters . Between 8 and 10 characters D.www. 90 to 180 days B.com Ac A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Between 6 and 8 characters C. 60 to 90 days C. Any Time. B.co On average how long should your password be at minimum? m 195 . Raise the priority of the users jobs to the highest level." . Give the user permissions to cancel other users print jobs. C. Annually D. Have the user work after hours to finish their print jobs. 30 to 60 days Answer: A QUESTION NO: 664 Answer: B QUESTION NO: 665 A. Which of the following is the BEST option to alleviate this issue? tua lTe sts A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 663 On average how often passwords should be changed? A.actualtests.

and shuts down the computer B. Rolling back to an earlier configuration B. There are UPSs connected to the equipment but they only last about 30 minutes.com 196 Ac tua lTe sts . Which of the following is the action that is being performed? A. What is an option to ensure that all work is not lost and damage does not occur to the system? A." . Have an employee work nights to perform the shut down when the power supplies battery is about empty D. You decide to go to a prior restore point. however they are not receiving any Wi-Fi signals. closes programs. Restoring all files from a storage device Answer: A QUESTION NO: 669 A customer wants to use their laptop at a local hotspot that they have successfully used before. Any Time. Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks. Which of the following should you try FIRST? "Pass Any Exam.co m . Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 You have changed something on your workstation that is affecting the stability of your OS.www. Install a generator in the office C. Loading a full backup onto your workstation D. Preparing system for Automated System Recovery (ASR) C. Install a UPS in the office D. Replace all CMOS batteries in the office B. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Use software that in case of an outage saves your work. but the computers gives an error that the computer has not been shutdown properly. Retrieve the work from a hot site for the office C.actualtests.CompTIA 220-701: Practice Exam A.

C.ROM is not reading a disc. D. C. Check to see if the BIOS registered the drive. Change the computer from a laptop to a desktop.ROM has compatible hardware. Which of the following is the FIRST step to take to resolve this issue? A." .co m 197 . B. Biometrics C. Software firewall B.com Ac tua lTe sts .actualtests.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A. Ask for model number. D. Suggest the computer be moved around. Change the power settings on the projector. C. D. Change the power settings in Power Management. Check that the Wi-Fi adapter is enabled. Check to see if the CD. Any Time. Which of the following would MOST likely solve the issue? A. Smart card D.www. Ensure that the device is working in Device Manager. However. Make sure that the disc is a DVD and not a CD. "Pass Any Exam. B. Move the projector further away from the laptop. each time the customer closes the laptop the computer goes into standby. Password Answer: B QUESTION NO: 672 A user reports that their DVD. Ask if they have a modem. B. Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector.

C. Check for other equipment plugged into the same power strip/surge protector. tell the user to call back when they have calmed down. Which of the following questions should a technician ask this customer? (Select TWO).CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. D. be stern with the user. D. What is the manufacturer of the mouse? Answer: A. sts .co A remote customer states their monitor has no display. B. Answer: D QUESTION NO: 674 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. Check to see if the monitor and system hardware are compatible. Move the mouse and/or press the space bar to check if the computer is in sleep mode.actualtests. Which of the following steps should be performed to check the monitor? (Select TWO). What is the manufacturer of the computer? D. make the user promises to keep them quiet. Any Time. A." . What type of mouse is it? E. B. C.D QUESTION NO: 676 "Pass Any Exam. m .www. repeat back the issue to the user to ensure understanding. Check the video cable to make sure it is still connected. If the mouse has roller ball underneath could they examine it? B.com 198 Ac QUESTION NO: 675 tua Answer: A. What mouse driver are they using? C. E.C lTe A.

C.co m 199 . D. Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. D.com Ac tua lTe QUESTION NO: 678 sts Answer: D . Printing to an older printer C. The manufacturer of the computer and hard drive. Upgrade all drivers. B. Remove unneeded external components.actualtests. The manufacturer of the RAM installed in the computer." . Connecting to a parallel tape backup device D. Perform backup of all data. Which of the following should a technician check to resolve the issues? A.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Update the anti-virus software. The amount of RAM installed. Connecting to a parallel modem Answer: B QUESTION NO: 679 A technician is getting ready to perform a repair installation of Windows. CPUheatsink seated properly. "Pass Any Exam.www. Any Time. C. Failed fan in the power supply. Which of the following MOST likely uses a parallel port? A. Which of the following should be done FIRST prior to the installation? A. B. Create a restore point. Hard drive location in the computer. The hard drive location in the computer. B. C. D. Connecting a loop-back plug B. Which of the following should be checked? A.

Always on C.co m 200 . Any Time. Standby D. Cycle the power to ensure that thent driver works. Establish a theory of probable causes of the incompatible driver. Wake on LAN Answer: A QUESTION NO: 683 "Pass Any Exam. Hibernate D. Escalate the problem to the next tier support. D. Standby B." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. Which of the following is the LAST step that should be performed? A. Always on C.actualtests. actions and outcomes. Answer: C QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Wake on LAN B. C. B.com Ac QUESTION NO: 682 tua lTe sts . Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Document findings.www.

Twelve Answer: A QUESTION NO: 686 Two workstations.actualtests. Continue answering the questions. Ask to be excused to use the phone to take a small break outside to get some air. two monitors. B. "Pass Any Exam. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. two printers. Six C. C. Which of the following is the BEST solution? A. Send them off on a small task to get a moment to concentrate and finish the job. Check that the tube and capacitors are intact. Answer: D QUESTION NO: 685 A. Explain that what is being done is extremely complicated and requires concentration.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . B. and a mini refrigerator are plugged into one power strip in a single outlet. Answer: D QUESTION NO: 684 A CRT has stopped working.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. D. Which of the following should be done to ensure safety? A. B. Move some of the devices to other outlets and replace the power strips with surge protectors. Eight D." .co m 201 . CRTs are being replaced by LCDs. D. Throw it in the trash. relax and try to be as calm as possible while working. Zero B.www. the customer is asking questions wanting to know every step being performed and why. Any Time. Put on an ESD strap and inspect the internal components. Dispose through proper channels or send it to be repaired. C. It is getting to the point that is becoming a distraction. Which of the following should the technician do? A.

"Pass Any Exam. C. Replace the CMOS batteries to all affected equipment.www. Install a generator in the office. closes programs. B. There are UPSs connected to the equipment but they only last about thirty minutes. Restore all files from a storage device. Any Time. Install power strips in the office. Install a UPS in the office. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Load a full backup onto the workstation. D. Install software that saves work. Roll back to a previous restore point. Which of the following actions should the technician perform FIRST? A.CompTIA 220-701: Practice Exam C. Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. D. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 688 . D. tua lTe Computers are left on overnight to complete certain calculations and tasks. Have an employee work nights to perform the shut down. Setup a hot site for the office so all data will be backed up. D. C. Replace the power strips with surge protectors with longer cords.actualtests. Replace the power strips with UPSs and eliminate the extension cords. Have employees shut down their computers before they leave and perform the calculation during their down time. B. C. B." . Answer: B Answer: B QUESTION NO: 689 A user has changed something on their workstation that is affecting the operability of the OS. and properly shuts down the computer. Prepare system for automated system recovery (ASR).com 202 Ac A.co m .

Change the power settings in power management. B. Install an access point.actualtests. C. Answer: C "Pass Any Exam. Any Time. C. Reboot the laptop to toggle image between screens. Use alt + tab to toggle between screens. Answer: C QUESTION NO: 691 Answer: A QUESTION NO: 692 A client reports that after setting up a home WLAN they can only access the network from the first floor. Which of the following would the technician recommend for the client? A. D. Change the computer from a laptop to a desktop. Use the function + f8 key to toggle between screens.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. Each time the customer closes the laptop the computer goes into standby. Install a wireless modem. Which of the following should the customer perform? . Press the function key and then configure the projector settings. C. B. D.www.com Ac tua lTe A. Which of the following should the technician do to solve this issue? A.co m 203 . Enable DHCP on the laptop. The client would like to access the network from outside the home and on the top floor." . D. Use the function + f10 key to toggle between screens. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. B. Set the SSID code on the laptop. Change the power settings on the projector.

Cools the power supply C.D QUESTION NO: 695 A customer calls and wants to know how to cool a game server. C.com Ac tua Explanation: A. The LCD backlight is failing. Prevents the monitor from overheating lTe sts . Any Time. Compressed air Answer: A QUESTION NO: 694 Which of the following is the purpose of heatsinks? A. Answer: C. Dissipates heat from the chips D. D.CompTIA 220-701: Practice Exam QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. C. Prevents motherboards temperature from getting to low B. B.www. Install multiple fans. Use hyper-threading. The LCD inverter board is going bad. This might be an indication that the battery is failing and can no longer hold a charge. B. The screen is set to automatically dim to optimize battery power when power is disconnected. CPU slot D." . D. AGP slot C. Install a liquid cooling system. Install more memory in the system.actualtests.co m 204 . Answer: B QUESTION NO: 696 "Pass Any Exam. Which of the following is the BEST recommendation to make? A. Heatsink B.

D. Answer: C QUESTION NO: 699 Which of the following IP addresses is an example of an APIPA address? A. Software firewall Answer: C QUESTION NO: 697 A user reports that when they disconnect the AC adapter from their laptop. B. Smart key C. the LCD screen gets dimmer.com Ac tua lTe sts ." . To provide insulation around the processor. The LCD inverter board is going bad.254. C. The LCD backlight is failing. To protect the CPU from direct contact with theheatsink. B. D.10 "Pass Any Exam. the LCD returns to normal brightness. To prevent memory vibration caused by theheatsink fan. This might be an indication that the battery is failing and can no longer hold a charge.16 12.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. To provide thermal transfer from the CPU to theheatsink.0. Which of the following authentication technologies can be used? A. When the user connects the AC power. The screen is set to automatically dim to optimize battery power when power is disconnected. Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A.co m 205 .168.16 B.actualtests. C. Biometrics D. Ergonomics B.1. Which of the following should a technician tell the user? A.1 C.www. 192. Any Time. 172. 169.

129.CompTIA 220-701: Practice Exam D.10. 192.1.168. 169.1.16.com Ac tua lTe sts .9 D.9 D.10 C.1.254.254.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? "Pass Any Exam.1.168.16.253.1 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A.www.1 B.128 D.18.29. 129.168. 192.254.29.128 B. 201.16.25. 92. 129.168.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A.co QUESTION NO: 701 m 206 .1 B.10 C. 201.18. Any Time. 92.18.1 C.128 Answer: D Which of the following IP addresses is a class B address? A. 192.254.25.253.actualtests. 92.25. 192." .

201.25.9 D.255.16. 9ca5rl D.254. s1A@r4A&! B.255.10 B.actualtests.168.253.1." .168.www.1 C.10 Answer: C QUESTION NO: 705 Answer: C QUESTION NO: 706 Which of the following is the MOST secure password? A. 255.255 lTe Which of the following IP addresses is a loopback address? sts . 169.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.0. comptia1 Answer: A "Pass Any Exam.com Ac tua A.18.10 D.1 D.1 C.co m 207 .10 B. 169. 192.10 C.0. 129. 192. 92.16.128 B. Any Time. 127.168.168.0.10.10.CompTIA 220-701: Practice Exam A.0.10. June171988 C. 192. 172. 192.254.10.29.254.

Flash C. C. B. Any Time. Recreate the problem. SSID C.CompTIA 220-701: Practice Exam QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure.com Ac tua lTe sts .actualtests. Resolve the problem. Blu-Ray B. DVD D. MAC filtering Answer: C QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. CD "Pass Any Exam.www." . WEP B. BIOS password B.co m 208 . Keylogger C. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A. Keyfob D. D. Take the computer apart piece by piece until the problem is identified. Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A. Document the problem. by default? A. WPA D.

Capture D. Any Time. PCIe B. Parallel .www. IEEE 1394 D. Modem C. Blu-Ray Answer: D QUESTION NO: 712 Answer: B QUESTION NO: 713 A. Flash B.co Which of the following interface card types allows Internet access through a dial-up connection? m 209 . HDD D." . NIC B. PCMCIA Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Graphics C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A. DVD C.actualtests.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.

Windows 2000 D. KVM B." . Windows 2000 D. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. Touch screen D.www. Windows XP Answer: A QUESTION NO: 717 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? A. WindowsVista Ultimate C.11a B. Windows XP Answer: D "Pass Any Exam. Windows Media Center C. Bluetooth C. Infrared D. WindowsVista Premium B. WindowsVista Basic B.com Ac tua lTe sts QUESTION NO: 716 . Any Time. 802.CompTIA 220-701: Practice Exam A.co m 210 .actualtests. Keyboard C.

User access and permissions options E. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Legacy support for older systems . File encryption options C. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. To support dynamic disks B.www." .actualtests. Network Neighborhood> Ethernet controller B.D QUESTION NO: 719 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. My Computer> System> Performance> Settings> Virtual Memory B. Macintosh PC read/write access D. Support for file encryption D. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO). Files can be larger than 256MB B. To allow RAID support C. Ability to share the file and folders Answer: B. A.com 211 Ac tua QUESTION NO: 720 lTe Answer: D sts A. Add and Remove Programs "Pass Any Exam.

WEP128 C. which of the following commands would the technician use? A. Never write down the passwords C.CompTIA 220-701: Practice Exam C. Hide a password document in the workstation D.www. In a Windows Vista workstation. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 724 Which of the following is the STRONGEST wireless encryption standard? A." . Contain on a sticky note on the back of the monitor B. System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.actualtests. WPA2 D. Any Time.co m 212 . sfc B. WPA Answer: C "Pass Any Exam. sigverif C. Control Panel> Power Options D. WEP64 B.com Ac tua lTe sts QUESTION NO: 723 . ipconfig D.

These types of services are known as: A. Refuse the callers request and inform an IT manager.com 213 Ac tua lTe sts . C. B. Which of the following should the employee do? A.msc "Pass Any Exam. registry level services. perfmon. Windows Spool Service C. driver level services. dependency services. Refuse the callers request and inform the police. Give the caller the username and password. Give the caller the information and inform an IT manager. C.co m .actualtests. Which of the following services may need to be restarted? A." . NIC driver Answer: C QUESTION NO: 728 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. D. the print spooler requires other services to be running first. Answer: A QUESTION NO: 726 In order for the print spooler service to start or run correctly. D.CompTIA 220-701: Practice Exam QUESTION NO: 725 An employee receives a phone call from a help desk. Printer Driver B. Any Time.www. primary services. B. Answer: C QUESTION NO: 727 A print job fails to leave the queue. Print Spooler D. They ask the employee for their username and password. They state they need to upgrade the antivirus protection on the workstation.

services. 802.co m 214 . C." . Check for an externalWiFi on/off toggle switch. Without knowing the specifics of that model. Serial B. how might a technician determine if the unit has WiFi capability? A.com Ac tua lTe sts .www. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop. Any Time.11b Answer: C "Pass Any Exam. IEEE 1394 D. Check the Device Manager for a wireless network device. printmanagement.actualtests. B. A dual-core 32-bit processor and a 64-bit operating system D.msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. Check forWiFi radio on/off switch on the function keys.msc C. Check for an external antenna. print D. D. Answer: D QUESTION NO: 731 Which of the following would be required to capture video from a digital camcorder? A. A 32-bit operating system and a 64-bit processor C.CompTIA 220-701: Practice Exam B. eSATA C. A 64-bit processor and a Vista Home Basic operating system B.

" . I cannot guarantee that your data will not be lost. I replaced the motherboard. please read it and then get back to me with any questions." Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. D. "Here is all my documentation for the repairs. Well.co m 215 . Which of the following is the BEST action? A." B. "I am not sure if your data will be lost I will confirm with my manager. Immediately leave and go to another room to take the call and deal with the repair later. which is the main circuit board for the PC.com Ac tua lTe sts . Which of the following is the BEST response? A. Your data should be fine. Apologize and excuse oneself for a moment to take the call quickly outside the room. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Answer: A "Pass Any Exam.actualtests. Answer: B QUESTION NO: 734 A technician is on a repair job and is expecting an important personal call on their cell phone. C.www. Any Time." B. In the middle of doing the repair. Take the call. D. C. This type of repair will not affect it. I will let you know what happens after the repair. the phone rings. I am not replacing the hard drive." C. B. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. Which of the following is the BEST response? A. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Have the phone onvibrate before starting the repair. "I replaced some of the computer parts and now it is functional.CompTIA 220-701: Practice Exam QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. D.

B. C. Barcode reader Answer: C "Pass Any Exam. Answer: B QUESTION NO: 736 Answer: C QUESTION NO: 737 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Partition the drive into two logical drives. Keylogger C. Any Time. while protecting the data from the operating system related issues? .co m 216 . Do the repair with a good attitude.CompTIA 220-701: Practice Exam QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. C. Which of the following is the BEST response to the clients next repair order? A. Refuse to do the repair until the client learns how to type with long fingernails.Attributes. but let the client know that the client will be charged extra for the same repair nexttime. D. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. making C: the OS and D: the data. Do the repair. lTe sts Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system." . Biometric fingerprint scanner D. Front panel media lock B. Partition the drive into two physical drives making C: the OS and D: the data. D. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.com Ac tua A. B.actualtests. Show the client how to put the keys back on.www. Encrypt the sensitive data so that it cannot be read without a key. Hide the sensitive data from casual view using folder Properties .

Install an uninterruptible power supply (UPS). Check for and remove outdated components." . Answer: C QUESTION NO: 740 A. B. Answer: A QUESTION NO: 741 A client reports that their system runs slowly. UPS B. Replace all cooling fans with new ones. Cover the extra power plugs not being used with electrical tape. They have had the system for two years and use it primarily to download photos. C. Leave it up to the client to take their own precautions.com 217 Ac A technician has replaced a power supply for a client and notices there is no power protection in use. Any Time. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.CompTIA 220-701: Practice Exam QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file.www. music and browse the Internet. Unplug the computer after testing and recommend to the client that they need to install a surge protector. The system specifications are still "Pass Any Exam. D. Remove excessive dust and loose items.actualtests. Tell the client they need to install a surge protector soon. C. D. Larger power supply D.co m . CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Power strip C. Which of the following is the BEST action to take? tua lTe sts . B.

Identify the problem. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255." . C. B.255.255. Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly. C. Class B C. Class C D. Document the actions.0. Establish a plan. Formulate a theory.0? A. Answer: B Which of the following network classes exists if the default subnet mask is 255. which of the following actions should be taken NEXT? A.0? A.co m . Class A B. B. Suggest purchasing a newer processor. Class C D. Class D Answer: B "Pass Any Exam. Class B C. Any Time. Class A B. D. D. Defragment the hard drive.com 218 Ac tua lTe QUESTION NO: 743 sts . Which of the following is the FIRST action to take? A.actualtests.CompTIA 220-701: Practice Exam very good. Increase the systems RAM. Run CHKDSK on the hard drive.www.255.

Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10. Class B "Pass Any Exam.168.1.actualtests. Class A B.0? A. Class D Answer: C Which of the following network classes exists if a hosts IP address is 172.www.1? A. Class B C. Class C D. Class A B.1. Class B C.0.22. Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192. Class C D.co m 219 .172.1? A. Class A B." .com Ac tua QUESTION NO: 747 lTe sts .30. Class A B.0.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255.0? A. Any Time. Class B C. Class C D.

Virtual Memory D. B.www.com Ac tua lTe A. stationary IP address. Bridge QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A. Task Manager B. Hardware Profiles Answer: C QUESTION NO: 752 "Pass Any Exam. Hub D.actualtests. Switch B.co m Answer: B 220 . reserved IP address. Any Time. static IP address. Class C D. sts A host that has been assigned a permanent IP address is said to have a: ." . Router C.CompTIA 220-701: Practice Exam C. Device Manager C. D. C. dynamic IP address. Class D Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A.

www.CompTIA 220-701: Practice Exam Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. right click on the print job and select cancel. D. right click on the print job and select resume.com 221 Ac tua lTe QUESTION NO: 754 sts Answer: A . right click on the print job and select cancel. B. C. right click on the print job and select restart. How can a user continue a paused print job from the first page when using Windows XP? A. right click on the print job and select resume. Any Time. Double click theprinters icon. B. Double click theprinters icon." . B. Double click theprinters icon. Double click theprinters icon. right click on the print job and select pause. Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. C. D. Double click theprinters icon. Answer: C "Pass Any Exam. The component is disabled. right click on the print job and select restart. right click on the print job and select delete.co m . D. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. right click on the print job and select cancel. Double click theprinters icon. C. Double click theprinters icon. The components driver is not found. D. right click on the print job and select properties.actualtests. right click on the print job and select restart. Double click theprinters icon. B. The components driver is outdated. Double click theprinters icon. right click on the print job and select properties. The component is not installed. C. Double click theprinters icon. Double click theprinters icon. Double click theprinters icon.

15 D.com Ac tua lTe A. 10 C. Security D. Simple file sharing has not been enabled on the host computer. The print drivers have not been installed on theusers remote computer. Which of the following is the MOST likely cause? A. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? "Pass Any Exam. C. Print sharing has not been enabled on the host computer. General sts .co In Printer Properties. Advanced B. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? m 222 .CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup." .actualtests. B. 5 B.www. Ports C. The shared printer is not compatible with the host computers operating system. Any Time. D. Answer: C QUESTION NO: 757 Answer: A QUESTION NO: 758 How many concurrent connections can a Windows XP computer have established at any given time? A.

Please inform me if the PC will be processing more work than for which it was designed. Only ask the customercloseD. Be sensitive to the customer's culture. A kiosk in a department store that looks up information in their online catalog.co m . A remote user updating the antivirus software on their notebook computer. A user checking their personal email at an office. "Pass Any Exam.actualtests.ended questions. D. Call the customer and reschedule for another time. Call the service manager and inform them of the current situation. with a response time to another site of two hours. Please inform me if you continue to have any problems with this PC. Please try to be more conscious of static when using this PC." .com 223 Ac tua lTe sts . D. B.CompTIA 220-701: Practice Exam A. Inform the customer of the expense that is being incurred. C. Which of the following would be the BEST choice to address this situation? A. The technician has verified that the unit is working properly and is now updating the customer on the event. A new service call is received. A remote salesman must transfer contract data to the corporate office. Answer: D QUESTION NO: 761 Which of the following is the BEST response when interacting with a customer? A. B. Which of the following responses would be BEST to use? A. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM. Any Time. B. C. Use technical acronyms to show your technical expertise. Please inform me if you think you want me to come back and check it again tomorrow. D. B. Follow the manager's instructions. C. Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers.www. Call the service manager and inform them of the current situation.

HPFS. which of the following is the FIRST course of action to take? sts QUESTION NO: 764 .CompTIA 220-701: Practice Exam C. Any Time.co Answer: C m 224 . NTFS. Call the service manager and inform them that the new service call cannot be made in time. Document the solution. Unplug the workstation and begin the upgrade. share this with the customer and take steps to minimize the reoccurrence.www." . D. Answer: C "Pass Any Exam. C. C. lTe A technician is sent to do a hard drive upgrade in a workstation. share this with the customer and take any preventative measures. Complete a full backup of the workstation before making any upgrades. Call the new service customer and re-schedule the call for another time. Document the entire event. D. B. Before starting any work on the system. Remove the cover of the workstation case and use an ESD strap before the upgrade. B. D. CDFS. B. Which of the following is the NEXT step to take? A. Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. FAT32. Upgrade the hard drive and reboot the system. Inform the customer of the steps taken during the repair and continue to the next service call. C. Document the core actions and inform the customer the repair has been completed.com Ac tua A. Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. D.actualtests.

TPM D.com 225 Ac tua QUESTION NO: 768 lTe Answer: C sts A.INI file C.11n B. CMOS B.0 D. Installation of the NTLDR B.co m BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? . RFI "Pass Any Exam. Partitioning and formatting of the hard drive D. IEEE 1394a C.www.11g wireless signal. The customer has installed a new cordless telephone recently that uses the 2. Installation of updated device drivers Answer: C QUESTION NO: 767 Which of the following is the FASTEST possible connection speed for an external hard drive? A.4GHz spectrum. Which of the following is the MOST likely cause of the customers issues? A. RAID . USB 2.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A." . VRAM C. 802. Any Time. Proper configuration of the BOOT. IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802.

" .com Ac A. A.actualtests. Spyware B. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).CompTIA 220-701: Practice Exam B. Windows Vista Home Basic C. Dual-channel C. and does not wish to lose any files in the process. RDRAM D. EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. Windows Vista 64-bit edition D. Trojans C. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista. sts . Electrical surges C. Double-sided B.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO).www. DLLs E. Any Time. ECC Answer: D QUESTION NO: 771 Answer: D. Freeware D. Shareware "Pass Any Exam. WindowsVista Ultimate E. Windows Vista Home Premium B. ESD D.co m 226 .

64 C. D.B QUESTION NO: 773 A user reports that none of their documents are printing. Wattage D. 127 D. Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives. C. The user sent ten different documents over a span of an hour. B. Which of the following should the technician check FIRST? A.www.com Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: A.co m 227 . If the printer needs the queue cleared. 32 B. Answer: D QUESTION NO: 774 Answer: C QUESTION NO: 775 How many devices are supported on a single USB port? A. If the printer needs a firmware upgrade to print multiple documents at once. If the printer needs a memory upgrade to print multiple documents at once. If the print spooler service needs to be configured for multi-page printing.actualtests. Hertz C." . 128 Answer: C QUESTION NO: 776 "Pass Any Exam. Any Time. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? . Frequency B.

CompTIA 220-701: Practice Exam Which of the following battery types are used in MOST laptops? A.www. Lithium Ion D. until the technician can arrive and work on the computer themselves." . B. C. C. Nickel Metal-Hydride B. call the customer and cancel the appointment. reschedule for another time.actualtests. Any Time. The customer would like another computer so "Pass Any Exam. and an error message of a corrupted file. Listen and ask questions using non-technical terms. B. Which of the following is the BEST method of working with this user? A. Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen.com 228 Ac tua lTe sts . Repeat the steps multiple times so that the user can understand the computer terms. Advise the user to not do anything else. Alkaline C. Nickel Cadmium Answer: C QUESTION NO: 777 The technician is driving from one appointment to the next and encounters a traffic jam. Pull over. D.co m . Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms. Pull over. As the technician begins to evaluate the situation. The technician had planned to arrive five minutes early. Which of the following is the BEST course of action? A. the customer demands the computer be replaced immediately. D. and explain the delay. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. call the customer from a mobile phone. Call another technician and have the other technician reschedule the appointment for another date. Speak slowly. Use an alternate route and get to the appointment ten minutes after the scheduled time.

they determine that the hard drive has failed. until they have completely calmed down.actualtests.www. use MMC to grant administrative rights to the user. explain with authority. Any Time. While the user is talking. explaining you will remote into the computer and assist in installing the printer. C. Remain positive with the user. D. Which of the following is the BEST course of action? . The user is attempting to install a local printer and has become frustrated and is berating the support staff. larger model. but the data is gone. Immediately replace the hard drive with a new. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. The customer states they have important documents and photos on the drive which cannot be replaced. Listen calmly to the user. After listening to the user. Document on the service record the steps the technician took to evaluate the drive. using the various OS options available. B. and then tell the user to try the install once again. C. "Pass Any Exam. to boot the computer and retrieve the users data to a shared network drive. D. tua lTe sts The technician is talking to a company user who is out of state on a business trip. Shut down the computer. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. The company has provided remote control software.CompTIA 220-701: Practice Exam they can make their presentation that is due in an hour. Which of the following options is the BEST course of action? A. in case the customer decides to sue for loss of data. explaining to the user the unit will be restored as quickly as possible. and then explain why they cannot get the printer installed themselves. B. Remain calm and positive. Work quickly. Answer: C QUESTION NO: 780 Answer: A QUESTION NO: 781 After the technician has evaluated the notebook. the hard drive has failed and the data cannot be retrieved within the hour." . Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down.com 229 Ac A.co m . B. Which of the following is the BEST course of action? A.

Re-evaluate the repair theory to ensure the issue will not occur again. Explain to the customer in non-technical terms. such as a data recovery service. C. Establish the probable cause of the card failure for the customer. Which of the following is the NEXT step to take? A. B. The technician receives a call and the caller ID shows the call is from the technicians childs school. conducting an initial evaluation of the problem with the customer. D.CompTIA 220-701: Practice Exam C. D. B. "Pass Any Exam. the video card is failing. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Test the computer to determine the probable cause of failure. Discuss options acceptable to the customer to address the issue. Question the user to insure they do not attempt to make changes and break the computer again. Answer: C QUESTION NO: 784 The technician has completed the repair action on the computer.actualtests.www. D. as the school can be contacted later in day." . Install an on hand video card and show the customer it is repaired. Any Time.co m . B. Request the customer to leave the room while the call is answered. Inform the customer about the need to take the call from the school. Answer: D QUESTION NO: 783 The technician has confirmed through their testing. Question the customer on any changes made to the computer before installing the video card. what has happened to the drive and explain the options available. Immediately stop working and leave the room to answer the call. C. Answer: C QUESTION NO: 782 The technician is on-site at a customers home. Which of the following is the BEST course of action? A. Which of the following is the NEXT course of action? A. Ignore the call. C.com 230 Ac tua lTe sts .

Any Time. B. C. The technician needs to install the scanner using the instructions provided. Check that the network printer is connected to the USB port on theusers computer. B. tua lTe sts A customer states that none of the print jobs they have submitted have printed from the network printer. QUESTION NO: 786 Answer: D QUESTION NO: 787 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. Check the work area and keyboard for foreign substances.actualtests. The technician has to use Device Manager to update the drivers and then attach the scanner.CompTIA 220-701: Practice Exam D. D. Which of the following would be the NEXT evaluation step? A. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed.co m Answer: C . C. D.com 231 Ac A. The technician has to turn on plug and play before the scanner will work." . Check the power connections to the equipment and see if there is a surge protector in use. C. and then install the drivers. Which of the following actions will BEST resolve the issue? A. D. The technician has to boot. Boot to BIOS/setup and confirm the hardware settings are correct. as this may have deleted the network printer. Replace the PS2 keyboard with a USB keyboard and try again. They have checked the printer and found coworkers have been printing documents. Ask the customer if they have installed a local printer at home. plug in the scanner.www. "Pass Any Exam. Document the evaluation and actions taken. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. B. Which of the following is the NEXT step to take? . Ask the customer to open the printer properties and check the page size and paper orientation.

" .com 232 Ac tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. B. the Infraredport will no longer function. D. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. ensure the phone and modem properties are set for the local area code. After installing the card. Install the card using the customers log in. Bluetooth devices will need to add the security code. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Answer: A "Pass Any Exam. After inserting the PCMCIA card. check Network Places to ensure proper card functionality. If the external keyboard number lock is toggled on. D. Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A. D. and then configure the card using the administrative account. Answer: B QUESTION NO: 790 Which of the following statements is true about a laptop communication connection? A.www. When the Bluetooth function is enabled.co m . have the customer test the card using their log in. Docking stations will only work if an external power supply is connected. If wireless security is enabled on the network.actualtests. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. C. After installing the card with the administrative account. Any Time. the embedded keyboard will not function correctly. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. Which of the following describes the NEXT step to take? A. C. C. B. B.

D:\i386\tools /cmdcons C. m . DHCP Answer: D QUESTION NO: 792 Which of the following command line paths shows the recovery consoles installation? A.co When working within large computer networks. Which of the following is the BEST approach the "Pass Any Exam. NETBEUI is unavailable on non-Windows operating systems. The customer works at a company where the users all print to networked printers. C." .www. NETBEUI is not a routable protocol. sts . D.D lTe A. D:\i386\utilities\console D. D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print. D:\i386\tools\console B. Any Time. NETBEUI can only be used on pre-Windows NT networks. DNS D. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). HTTP B.com 233 Ac QUESTION NO: 793 tua Answer: A.CompTIA 220-701: Practice Exam QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A. NETBEUI is designed to be used on small size LANs. E. TELNET C. B.actualtests. NETBEUI can only be used with DHCP.

magnetic drives. Solid state drives are faster. IDE drive "Pass Any Exam. and send a print job. run a self-test. Verify which printer the customer prints to. more reliable. more reliable. more reliable. run a print engine test. more reliable. They have a larger platter than other magnetic devices.www. B. is setup as the default printer. turn the printer off and on. C. and require more power. ensure the device is still online. C. B. Reinstall the printer drivers. Answer: B QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A.CompTIA 220-701: Practice Exam technician should take? A. and then attempt to print from the computer.co m Which of the following characteristics apply to solid state drives? 234 . turn the printer off and on. They are susceptible to failure typically caused by strong vibration or rough handling. D. USB hard drive B. which of the following holds true? A. B. . Any Time. Solid state drives are slower. Redirect the customer to another printer if available. Solid state drives are slower." . Solid state drives are faster.actualtests. D. C.com Ac tua lTe sts A. and require more power. Answer: C QUESTION NO: 795 Answer: A QUESTION NO: 796 When comparing solid state drives vs. and verify the correct tray is being selected before printing. and begin running diagnostics on the printer. They have no moving parts and can tolerate vibration. They require more power than other drive types. and require less power. D. Ask the customer which printer the customer prints to. and require less power.

DVD drives can readBlu-Ray media. by default? A. Blu-Ray drives can read Blu-Ray media. Blu-Ray drives can read Blu-Ray media. Liquid cooling systems are more effective at cooling the processor. and CD media. C. FTPS C. QUESTION NO: 799 Answer: A QUESTION NO: 800 Which of the following protocols uses port 23. D.com Ac tua A. DVD drives can readBlu-Ray media.www. lTe sts Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? . Any Time. HTTPS D. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. and CD media.co m Answer: B 235 . DVD media. TELNET Answer: D QUESTION NO: 801 "Pass Any Exam. but not CD media. DVD media. B. C. Flash drive D. DVD media. B. Liquid cooling systems are less effective at cooling the processor. DVD media.actualtests. but not CD media.CompTIA 220-701: Practice Exam C." . D. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. FTP B. Liquid cooling systems are less efficient than the traditionalheatsink technology.

20 B. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC.CompTIA 220-701: Practice Exam Which of the following ports needs to be blocked to prevent Internet access? A. C. D.actualtests. A router broadcasts all data packets that are sent on the network. FAT32 C. which of the following is the BEST task to perform? "Pass Any Exam. A.com Ac Before performing a clean install of Windows XP professional. and a switch transmits data directly to the device. which of the following file system formats would be the BEST choice for security purposes? tua QUESTION NO: 803 lTe Answer: C sts . and a router transmits data directly to the device." . CDFS D. 23 D.www. where a router interconnects one or more networks. A switch broadcasts all data packets that are sent on the network. where a router interconnects devices on a network. Any Time. NTFS B. 21 C. A switch interconnects one or more networks.co m 236 . 80 Answer: D QUESTION NO: 802 Which of the following BEST describes the differences between a switch and a router? A. A switch interconnects devices on the same network to be able to communicate. B.

Partition the hard drive. Encryption type D. Backup the hard drive. Standby C. B. Format the hard drive.co m 237 . Update the device drivers." . Disk Management D. System Information C. D.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 805 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. C. Broadcast name B.com Ac tua A.www. Wake on LAN (WOL) B.actualtests. Component services lTe Which of the following tools can be used to update a driver? sts . Security key used C. Device Manager B. Wireless channel used Answer: A "Pass Any Exam. Hibernate Answer: D QUESTION NO: 806 Answer: A QUESTION NO: 807 The SSID on a wireless network is which of the following? A. Any Time. Suspend D.

Drive lock D. B. A program that appears to be harmless but has a malicious agenda. tua lTe sts .www. D. Ctrl + Alt + L D. Any Time. Windows Key + L "Pass Any Exam. Windows Key + D C. Malicious code that can propagate itself to different host files.com Ac A. WEP2 C. A program that is used to track user information for commercial reasons. Fingerprint scanner C. A malicious program that spreads itself in a system without the need of a host. WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A. WEP B. WPA D. Smart card Answer: B QUESTION NO: 810 Which of the following BEST describes a virus? Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. Ctrl + Alt + Esc B. C." .CompTIA 220-701: Practice Exam QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A.co m 238 .actualtests. IR scanner B.

Username and password B. Port 25 is setup for port forwarding. Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? A. D. D. Data has been backed up. Data has been restored. Port 25 is running at full duplex. Smart card Answer: B The term data wiping refers to which of the following? A. Port 25 has been opened. B.com 239 Ac QUESTION NO: 814 tua lTe sts . Answer: B QUESTION NO: 815 A technician is installing a hard drive that does not contain any movable parts inside. Which of following drive types did the technician install? "Pass Any Exam." . Which of the following has MOST likely been performed? A.actualtests.www. Port 25 is no longer being used. The hard drive has been reformatted.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 812 An exception is made for port 25. The hard drive is set to pre-format conditions.co m . BIOS security D. Any Time. Biometrics C. B. C. C.

Any Time." .CompTIA 220-701: Practice Exam A. Solid state B.www.actualtests. Single-layer DVD D. Laser barcode reader C. FDD D. Blu-Ray disk Answer: C QUESTION NO: 818 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Biometric devices Answer: B "Pass Any Exam. IR keyboard D. HDD Answer: B Which of the following media types has a capacity of 4. PATA D. Floppy disk C. CCD barcode reader B. IDE C. Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A. Dual-layer DVD B. SATA B.com Ac tua lTe sts QUESTION NO: 817 . Optical C.7GB? A.co m 240 .

Any Time. My Network Places B." . Resolution C.www. Start Menu C. Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A. My Computer D. VGA D. Auto Alignment B. Task Manager B. HDMI B.com Ac tua lTe sts . S-Video C.co m 241 . Control Panel C. Degauss D.actualtests. Task Bar D. Task Bar Answer: C QUESTION NO: 822 Which of the following places would a technician go to view running system processes? A. Event Viewer "Pass Any Exam. DVI Answer: A QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A.CompTIA 220-701: Practice Exam QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A.

Any Time. Password C.com Ac Biometric authentication is a security feature preventing access to a device. Fingerprint scan B. Verbal recognition D. Cable Answer: D QUESTION NO: 824 Answer: B QUESTION NO: 825 A. DSL D." . Which of the following is an example of this feature? tua lTe sts A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A. Smart key Answer: A QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? "Pass Any Exam.www.co Which of the following network connections uses an analog signal? m 242 . Cable D.actualtests. Satellite . Dial-up B. Wireless B. Dial-up C. Satellite C.

1 C.com Ac tua lTe sts QUESTION NO: 828 .www.0 interface? A.co m 243 . IEEE 1394b Answer: D QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2. 1280Mbps Answer: B Which of the following is the maximum recommended cable length for connecting USB devices? A. USB 1. 15 meters (49 feet) Answer: A QUESTION NO: 829 Cardbus interfaces are mainly found on which of the following? A. 7 meters (23 feet) C. IEEE 1394a D.actualtests. Any Time. 480Mbps C. USB 2. 10 meters (33 feet) D.CompTIA 220-701: Practice Exam A. Cell phones B. 5 meters (16 feet) B. 400Mbps B. Notebooks C. PDAs Answer: B "Pass Any Exam. Desktop PCs D. 800Mbps D." .0 B.

Right click on My Computer > Properties > Computer Name Tab B. Control Panel > System Applet > Properties > Advanced Tab D. Optical DVD.co m . 800Mbps Answer: B QUESTION NO: 832 Answer: B QUESTION NO: 833 Which of the following devices has an extremely dangerous electrical charge when exposed? A. 63 D. 127 Answer: C QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. 7 B. Laptop LCD screen B. 15 C. Control Panel > System Applet > Properties > Computer Name Tab tua Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? lTe sts . Any Time. 300Mbps C. 150Mbps B. 400Mbps D.com 244 Ac A.CompTIA 220-701: Practice Exam QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A." . USB mouse D. Right click on My Computer > Properties > Network Identification Tab C. CRT monitor C.RW drive "Pass Any Exam.www.actualtests.

" . which of the following is the proper way to delete a print job in queue? A. Windows Server 2003 C.co m . Intel Itanium C.com 245 Ac tua lTe sts . WindowsVista Business B. Windows XP Professional Answer: A QUESTION NO: 836 Which of the following 32-bit processors has 64-bit capability? A. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Windows 2000 Professional D. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Intel Pentium 4 Extreme Edition D. Intel Pentium M B.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 834 In Windows XP. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A.www. Any Time. Intel Core 2 Duo Answer: D QUESTION NO: 837 "Pass Any Exam. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.

9-pin male to male C.com Ac While replacing an ATX power supply in an older model desktop PC. Which of the following is the BEST reason why this fix worked? tua lTe sts . 4-pin male to male D. B. C. C. Older ATX power supplies are no longer available. the technician observes the motherboards main power connector has less pins than the new power supply cable. Answer: B QUESTION NO: 839 A. Which of the following is the correct cable to use? A. The FilterKeys option is enabled. The ToggleKeys option is enabled.www. Fiber "Pass Any Exam.actualtests. Any Time. numbers appear on the screen." . 6-pin male to male Answer: B QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed. the cable is plugged in and the PC is up and running. The NumLock option is enabled. The StickyKeys option is enabled. D. Answer: B QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A. 6-pin male to 4-pin female B. Older ATX power supplies have a separate P4 connector.co m 246 . B. Which of the following is the MOST likely cause of this situation? A. D.CompTIA 220-701: Practice Exam A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. After clearing it with the manufacturer. Newer ATX power supplies are 20/24 pin compatible. Newer ATX power supplies do not use pins 21 through 24.

On the front side bus D. On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A. Print test page B. Printer settings D.co m 247 . On thesouthbridge chip C.com Ac tua lTe sts . SODIMM D. Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A." . Any Time. RDRAM Answer: D QUESTION NO: 844 "Pass Any Exam.CompTIA 220-701: Practice Exam B. Between the CPU and RAM B. Print queue C. Cable C. DDR2 C. SDRAM B.www. Satellite Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A. DSL D.actualtests.

CompTIA 220-701: Practice Exam Which of the following connector types is used on fiber cables? A. BNC B. ST C. RJ-45 D. RJ-11 Answer: B

QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A. Plenum B. Non-plenum C. STP D. UTP Answer: A

QUESTION NO: 846

Which of the following wireless types, by default, has the GREATEST throughput and amount of coverage? A. 802.11a B. 802.11n C. 802.11g D. 801.11b Answer: B

QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A. Maximum input voltage B. Maximum resistance C. Maximum output wattage D. Maximum output consumption Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 248

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QUESTION NO: 848 A customer reports that their laptop keyboard does not work. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. B. Re-install the OS. C. Attach an external keyboard. D. Press ctrl + alt + delete on the keyboard. Answer: C

QUESTION NO: 849

New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Dealing appropriately with confidential materials B. Compliance in the workplace C. Professionalism in the workplace D. Self monitoring, analysis and reporting technology (S.M.A.R.T) Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 851 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. It is company policy that all documents be labeled even if they are not sensitive. Which of the following security elements governs data sensitivity? A. Unclassified B. Exceptions C. Cultural Sensitivity D. Classification Answer: D

QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? A. Event Viewer B. Task scheduler C. Configuration Utility D. Device Manager Answer: C

QUESTION NO: 853

Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of______in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B

QUESTION NO: 854

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CompTIA 220-701: Practice Exam The_________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A

QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D

QUESTION NO: 856

A. True B. False Answer: A

QUESTION NO: 857 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 858 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. The processor must support ACPI. Answer: B

QUESTION NO: 859 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. YOU must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B

QUESTION NO: 860

Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C

QUESTION NO: 861 Which of the following is a disturbance that affects an electrical circuit, such as wireless communications, due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. ESD C. CRT "Pass Any Exam. Any Time." - www.actualtests.com 252

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CompTIA 220-701: Practice Exam D. Boot the system without scanning drives. Any Time. Start Windows using only basic files and drivers.) A. Skip loading the Registry. C. Social engineering Answer: A QUESTION NO: 865 "Pass Any Exam.C 253 . sts . The server log QUESTION NO: 863 What does Safe Mode allow you to do? Answer: C QUESTION NO: 864 Which type of attack denies authorized user's access to network resources? A. The manual that came with the card D. D.www. Run Windows without processing AUTO EXEC. Worm C. DOS B. The video card manufacturer's website C. EMI Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers.BAT and CON FIG. Another computer with the same video card B.actualtests. Logic bomb D." .SYS B.co m Answer: B.com Ac tua lTe A. Where could you check for troubleshooting information? (Choose all that apply.

When a password policy enforces complex rules. Developing D. What can we benefit from a password generator? lTe QUESTION NO: 867 sts . it can be easier to use a password generator based on that set of rules than to manually create passwords. Generators eliminate a user's tendency to create passwords that can be a security liability. Enhanced Startup Disk (ESD) "Pass Any Exam.co m 254 . Worn pickup rollers C. Brokenfuser Answer: B A. Generators extend the requirement to periodically change passwords.actualtests.EXE C." . Dirty drum D. D. Generators eliminate the requirement to establish log-in attempt limitations. Automated System Recovery (ASR) B. Cleaning Answer: A QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A. Writing B. Defective toner cartridge B.www. B. C. Transferring C. Any Time.CompTIA 220-701: Practice Exam Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Generators create new passwords every time a user signs in to prevent social engineering. RDISK. Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A.com Ac tua A password generator can be part of a password manager. thus forming an image on the drum? A.

True B. CSMA/CA D.www. AC in.com 255 Ac What model is used to provide a common way to describe network protocols? tua lTe A. of power supplies and AC adapters? m QUESTION NO: 870 . Complete "Pass Any Exam. AC in." . A. AC out B. ISO C. DC out C. which one accurately represents the input and output. False Answer: A Answer: C QUESTION NO: 871 A. respectively. DVD media. and CD media. AC out sts . Emergency Recovery System (ERS) Answer: A QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media. DC in.CompTIA 220-701: Practice Exam D. CSMA/CD Answer: A QUESTION NO: 872 What type of backup will back up all selected files and then clear the archive bit? A. Any Time. DC in. OSI B.actualtests. DC out D.co Of the following voltage pairings.

INSTALL. 802.EXE C. Normal C. 2. Any Time.) A.www. Copy Answer: B QUESTION NO: 873 Which of the following wireless IEEE standards operate on the 2. Incremental D. 802." .EXE D.11b C.com Ac tua lTe sts QUESTION NO: 874 .actualtests. 720KB C. SETUP. 802.D The program that performs an upgrade from Windows NT to Windows XP is called A. 1.BAT B.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.co m 256 .11a B. WINNT.CompTIA 220-701: Practice Exam B. 360KB B.44MB D. WINNT32.EXE Answer: D QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A.11d D.88MB Answer: C "Pass Any Exam.11g Answer: B. 802.

ATT RIB D. False tua lTe sts . Ring D. Mantraps C. BUS C. Security zones D.www.actualtests.Only attributes on the file before you replace the file? A. and ReaD. Answer: A QUESTION NO: 879 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. ERASE C.com 257 Ac A. True B. Mesh "Pass Any Exam. Any Time. Star B.CompTIA 220-701: Practice Exam QUESTION NO: 876 Which component of physical security addresses outer-level access control? A. which command do you use to remove the Hidden. and then remove it from laptop." . UNDELETE B.co m . Perimeter security B. DELETE Answer: C QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. Strong passwords Answer: A QUESTION NO: 877 In order to delete and/or replace system files. System.

A. False Answer: A QUESTION NO: 883 The edit command line tool is able to open a text based word processor A.actualtests. TCP/IP hijacking sts .BAT issues D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 880 All of the following are Windows file-related problems except_________ A." . The server indicates that it has exceeded its session limit. Configuration file issues C.Boot file issues Answer: C QUESTION NO: 881 Answer: A QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Any Time. True "Pass Any Exam. Which type of attack is probably occurring? m 258 . Smurf attack C. Virus attack D. Swap file issues OE. AUTO EXEC.www.com Ac tua lTe A.co A server on your network will no longer accept connections using the TCP protocol. TCPACKattack B. True B. System files not found B.

What services are associated with these ports? (Choose two. Read Only C. Refer to the following Internet connectivity methods. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A.co QUESTION NO: 885 m 259 . Hidden. Telnet B. Archive." . Cable B. Read Only.CompTIA 220-701: Practice Exam B. Hidden. System B. DSL D. System.D QUESTION NO: 886 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. You notice that among all of the other ports. Encryption. FTP C. Satellite C. System. Compression Answer: A Answer: C. HTTP D. False Answer: A QUESTION NO: 884 Which of the following file attributes are available to files on a FAT32 partition? A.actualtests.) . Archive. Compression. Hidden. Encryption D. Dial-up Answer: C "Pass Any Exam. HTTPS lTe sts You are administering a system that has been locked down for security reasons.www.com Ac tua A. Hidden. Any Time. Read Only. port 443 and port 80 have been disabled. Read Only. Indexing.

25-inch form factor and must be installed in the larger drive bays C.www. Because it is antiquated technology. Like a hard drive. D.co m 260 . LCD D.ROM drives.actualtests." . CRT B. you must insert the connector correctly or the drive can be damaged. Although some drives might not clearly key the receptacle for the Berg power connector. is necessary to be entered before booting into the operating system? "Pass Any Exam. Hide answers/explanations Answer: D QUESTION NO: 889 Atypical backlight technology is A. the floppy drive requires no external access. CCFL C. LED Answer: B QUESTION NO: 890 Which of the following password. False Answer: A QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A. Any Time. eSATA and Express Card/54 are examples of hot pluggable devices A. Like DVD.com Ac tua lTe sts . floppy drives have a 5. B.CompTIA 220-701: Practice Exam QUESTION NO: 887 USB. True B. floppy disk drives can no longer be purchased new. once setup.

Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards. which statement concerning CPU and RAM configuration is most true? A." . one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location.CompTIA 220-701: Practice Exam A. Live CD B. POST B. Floppy D.www. LDAP Answer: C QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. BIOS D. "Pass Any Exam. Hardware profile C. User Accounts C. however. For example. Network C. the portable computer will automatically connect to a wireless network. if it is used in a hotel or on an airplane.actualtests. modern operating system on a computer lacking mutable secondary storage? A. Internal hard drive Answer: A QUESTION NO: 892 A. a portable computer with a docking station is generally connected to a local wired network.com 261 Ac As portable computers are used in a variety of locations. Driver signing D. Any Time. Roaming profile B.co m . Which of the following feature enables that? tua lTe sts . Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM.

The motherboard is preset from the factory to work with only one CPU and only one type of RAM module.CompTIA 220-701: Practice Exam B. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. FTP B. VPN C. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard." . WAN D.actualtests. C. malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. Answer: A QUESTION NO: 894 Warm is a type of: A.com 262 Ac tua lTe sts . a customer calls you and is wondering what requires special attention if he wants to ship a laptop. malicious software that is self-replicating and self-propagating B. As an experienced technician. During your working hours.co m . Any Time. HTTP Answer: B QUESTION NO: 896 You are an IT professional in an international company. malicious software that changes the user's home page D. malicious software that monitors Internet surfing habits C. Remove LCD "Pass Any Exam. what is your recommendation so as to avoid the potential damage during transit? A. Remove PC card adapters B.www. D.

which one about the Virtual Private Network (VPN) is the most appropriate? tua lTe sts . C. Any Time.actualtests. Subnet mask C." . A VPN is a secured line of communication between two points through a public network. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.co m 263 . Remove DVD.) A. Default gateway D.com Ac Refer to the following descriptions.www.ROM drive Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A.CompTIA 220-701: Practice Exam C. True B. False Answer: A QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Remove Backlight D. B. D. Hide answers/explanations Answer: C "Pass Any Exam.B QUESTION NO: 899 A. IP address B. DNS server Answer: A.

Socket479 B. C:\Windows\System32 Answer: D QUESTION NO: 901 Which LCD component is responsible for providing brightness? A. ZIF C. Any Time. Screen D." . C:\System32\Win B.www.actualtests.co m . Backdrop Answer: A QUESTION NO: 902 Answer: B QUESTION NO: 903 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. C:\System\Windows32 C. System lock-up tua When a Windows-based application attempts to access memory another program is using.CompTIA 220-701: Practice Exam QUESTION NO: 900 Which of the following locations is common for system files? A. Inverter C. SPGA "Pass Any Exam. what is the error that will be generated? lTe sts . Backlight B. General protection fault C. Windows protection error B.com 264 Ac A. Illegal operation D. LPGA D. C:\Win\System32 D.

and then clicking and dragging D. Double-sided. Hard disk D. Left-clicking the mouse and double-clicking the Taskbar C. pausing until the pointer turns into a double-headed arrow. single-layerBlu-ray disc C. Host adapter Answer: A QUESTION NO: 907 To increase security.actualtests. Moving the mouse pointer to the top of the Taskbar. Single-sided. Double-sided. single-layer DVD+R Answer: B QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 Which of the following is not one of the three major components of a hard disk drive system? A. you decide to use your firewall to block the Telnet protocol. Drive interface B. Which port will you need to block to prevent Telnet from being used? "Pass Any Exam. Highlighting the Taskbar and double-clicking in the center sts . Right-clicking the mouse and dragging the Taskbar to make it bigger B.www.co m 265 ." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? A. Double-sided. single-layer DVD. double-layer DVD+R B. Any Time. Controller C.R D.com Ac tua lTe A.

you notice a discolored area. Any Time. 15 B. 127 C. A. Biometrics tua lTe As part of your training program. Perimeter security D. take advantage of human shortcoming to gain access that should otherwise be denied. Some attacks. Social engineering B. you're trying to educate users on the importance of security. 23 D. Underclocking Answer: C Answer: A QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. IDS system C. 24 Answer: C QUESTION NO: 908 While inspecting a motherboard. Spilled liquid B. 21 B.actualtests. which can connect up to__peripherals in a daisy-chained topology.co m . Improper manufacture C.www." . What is usually a cause of this? A. you explain. 63 "Pass Any Exam. Power surge D.com 266 Ac A. You explain to them that not every attack depends on implementing advanced technological methods. What term do you use to describe attacks of this type? sts QUESTION NO: 909 . 22 C.CompTIA 220-701: Practice Exam A.

Nslookup sts Which tool can be used to test connectivity and see the path taken to reach another host? . /help C. Daisy wheel D. Any Time. Paper tray Answer: A QUESTION NO: 914 "Pass Any Exam.CompTIA 220-701: Practice Exam D. Tracert D. /? B.co m Answer: A 267 . Toner cartridge C.www. Ping B. 7 Answer: C QUESTION NO: 911 Which of the following options can be used with a command at a command prompt to see what options are available with it? A." . /and D. Ink cartridge B.actualtests.com Ac tua lTe A. /more QUESTION NO: 912 Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A. Ipconfig C.

how can you start a search for files and folders? A.com Ac tua lTe QUESTION NO: 916 sts . C. Ensure that there are no safety hazards in your path.C. C. Click Start-> All Programs-> Search. C. D. "Pass Any Exam. Answer: B. B." . This is not a valid IP address Answer: B QUESTION NO: 917 When moving computer equipment.co m 268 .www.18. Class C D. Lift by bending over at the waist. Keep records of accident reports. Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.226.1.actualtests.) A. Attend yearly OSHA safe work environment seminars. Click Start-> Search. Class B C. which of the following are good procedures to follow? (Choose all that apply. B. Run search. D. Display an OSHA poster in a prominent location. Provide properly maintained tools and equipment. Any Time. What class is this address? A. Carry monitors with the glass face away from your body. D. Class A B. B.exe at the command prompt.) A.CompTIA 220-701: Practice Exam In Windows XP. Use a cart for heavy objects. Left-click a directory and choose Find.D You have a computer with the IP address 171.

False Answer: A QUESTION NO: 921 When you print documents on your laser printer. without sacrificing the mobile computing functionality of the machine. as well as additional ports. What two things are the most likely causes of this problem? (Choose two. to a laptop.actualtests. For example.com Ac tua lTe sts . Molex D. S1 B. ATX system connector Answer: C QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A.co m 269 . S3 D.CompTIA 220-701: Practice Exam Answer: C.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.) "Pass Any Exam. True B.www. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities. Any Time. A." . Berg C. AT system connector B. S2 C. you see residue from previous images on the output.

What is the best answer to that? lTe sts .co m .com 270 Ac tua A customer has purchased a laptop computer for half a year. An overheating printer C. but he has no idea what the problem is. there is something wrong with it.actualtests. B. you are responsible for fixing the problem. Optical drives Answer: C QUESTION NO: 923 A." . "Pass Any Exam. D.www. Ask the customer to check daily to see when it is completed. So. Any Time. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Recently. The technician will get back to them as soon as possible. SoliD. the customer is anxious to know when he might come back to pick up his computer. A faulty transfer corona wire B. A broken cleaning blade Answer: C. Give the customer an estimated time for repair based on the technician??s assessment. Thumb drives B. A bad erasure lamp D. Ask the customer when they would like to have the work completed. Inform the customer that others are waiting. Memory cards C. he takes the computer to the Repair Center and as a technician.state drives D. Before leaving the Repair Center. Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. C.CompTIA 220-701: Practice Exam A.

Netbook D. Answer: D QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A.000volts Answer: B QUESTION NO: 926 Answer: B QUESTION NO: 927 USB. 300volts B. SATA hard drives most often use the same type of power connector as PATA hard drives. 300." . Notebook lTe Which kind of laptop was designed to look and function like a paper notebook? sts . D.000volts D. while Berg connectors are used with floppy drives. True B. Luggable B. Tablet C.000volts C. Molex connectors are used with PATA hard drives.CompTIA 220-701: Practice Exam B. False Answer: A QUESTION NO: 928 "Pass Any Exam. 3. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. eSATA and Express Card/54 are examples of hot pluggable devices A. Any Time.co m 271 . C.www. 30.com Ac tua A.actualtests.

com Ac tua lTe sts .www. 72-pin SIMM C. 184-pin DIMM D.co m 272 . 168-pin DIMM B.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. RIMM Answer: C "Pass Any Exam.actualtests." . Any Time.

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