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220-701

220-701

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Published by: Christopher Milton on Mar 04, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case. C. Helpprevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam C. HTTPS D. FTP Answer: B

QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

QUESTION NO: 6

Answer: C,D

QUESTION NO: 7 Which of the following connector types is used with twisted pair cable? A. T-Connector B. BNC C. RJ-45 D. LC Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed. E. New drivers have been released and need to be installed.

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Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

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Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D

QUESTION NO: 9

Answer: D

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 10

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A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

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CompTIA 220-701: Practice Exam A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A

QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs B. dxdiag C. tracert D. ipconfig E. ping Answer: C,E

QUESTION NO: 13

Answer: D

QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port "Pass Any Exam. Any Time." - www.actualtests.com 5

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A. Space reserved by the drive manufacturer for firmware. B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

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A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

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255. If the paper was so important to you.255. What did you download recently that caused the problem? B. 255. Thermal printer C.0 C.0 D.0. I am sure your professor will understand and you will be able to turn in the paper tomorrow. and will try to have your computer working again as quickly as possible so that you can finish your report. 255. Any Time. 255.0.co m 6 .0.0.actualtests. 224.0. C. Inkjet printer D. I understand your concern. I do not understand why you are upset. you should have created a backup copy so you could finish it on another computer. A Trojan may have infected the OS or worked its way into the MBR. Which of the following is an appropriate response to the users concerns? A.1 B. Impact printer B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day.www." . Laser printer Answer: A QUESTION NO: 17 A user reports that their computer suddenly will not boot.0 Answer: C QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A. D. Which of the following would the technician use? A.com Ac tua lTe sts . When the technician arrives. "Pass Any Exam.255.

www. Recycle the monitors after removing the capacitors for use in other monitors. in some cases up to 128GB of RAM can be supported. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. B. C. Any Time. D. MIDI devices E.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE).com Ac QUESTION NO: 20 tua Answer: C lTe sts . Multiple applications running in 16-bit compatibility mode are supported. D. Which of the following safety measures should the technician take? A. USB Answer: A. Answer: D QUESTION NO: 21 "Pass Any Exam.B. Wear a back brace when lifting and carrying the CRTs to the storage room. C. A new anti-virus protection scheme called Data Execution Prevention is supported.F QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. B. A greater number of dynamic disks or disks larger than 1 TB can be supported. A.actualtests.co m 7 . More than 4GB of RAM. The storage room is on the other side of the building. A technician is replacing fifteen 21 CRTs with 19 LCDs. NIC F. PS/2 peripherals D." . eSATA B. Wear anti-static wrist straps to prevent ESD in the new monitors. Express Card/54 C.

actualtests. Answer: C QUESTION NO: 23 A. Press the F3 Key C. Install the operating system. install device drivers." . USB "Pass Any Exam. Answer: B QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A. Install a larger fan near the hard drive to cool the system. create a partition. Press the F2 Key D. C.com Ac tua Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM? lTe sts . install device drivers. Install the operating system. Press the F8 Key B. Create a partition.co m 8 . D. B. PS/2. and create a partition. Press the F6 Key Answer: D QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. format the partition. Apply more thermal compound and reseat the drive. VGA. DB9.www. DB25. Which of the following will the technician MOST likely have to do to start the installation? A. C. D. Any Time. Remove and replace the drive. Clean the drive with compressed air and continue to use it. and install device drivers. Which of the following should the technician do? A. B. and install the operating system.CompTIA 220-701: Practice Exam A technician is installing Windows XP on a system that has a SATA HDD. Format a partition. USB B. PS/2 C. and install the operating system. PS/2. DB9.

D. DB25. Ask the customer permission to put them on hold and listen politely to the co-workers stories.www.actualtests. D. Put the customer on hold just for a few minutes and join the conversation. B. Answer: A QUESTION NO: 28 "Pass Any Exam. Up to 2048GB sts Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? . a co-worker keeps insisting on telling the technician about their weekend.CompTIA 220-701: Practice Exam D.co m Answer: D 9 . C. QUESTION NO: 26 Answer: D QUESTION NO: 27 The BEST information to document when changing the refresh rate on the display is to include: A. the previous refresh rate and the new refresh rate applied. Any Time. Up to 16GB B. Which of the following is the BEST course of action? A.com Ac tua lTe A." . Forward the customer to another technician and join the conversation. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. B. C. the method that was used to access the display properties to change the refresh rate. the color resolution the user requested as well as the refresh rate. Up to 32GB C. all the refresh rates that were tested. PS/2. Up to 1024GB D. VGA Answer: A QUESTION NO: 25 While a technician is responding to a customers call.

CompTIA 220-701: Practice Exam Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. If the computer is in Safe Mode D.www. The processor is improperly seated due to bent pins. Having arrived onsite. Any Time. Simple File Sharing B. Clean the toner cartridge." .actualtests.co m 10 . Which of the following should the technician do NEXT? lTe sts . Answer: D QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A. B. Which of the following should the technician check? A. Change the paper. Insufficient memory for the OS. D. B. Print a test page. the technician has a discussion with the customer and reviews some examples of their print jobs. Joining a domain Answer: D QUESTION NO: 29 A technician receives a boot error message OS not found. "Pass Any Exam. The boot order in the BIOS B. Remote Desktop D. C. If the BIOS is current Answer: A QUESTION NO: 30 A. Replace the fuser.com Ac tua A customer reports that the laser printer produces poor quality printouts. Basic Disk Partitions C. If Plug and Play is enabled C.

Control Panel> Accessibility Options> General B.11g B. 802. 802.11x C.11b D. Any Time. the technician successfully tests for speeds of up to 54 Mbps. Cycle theprinters power. Which of the following is the correct path to change the language settings? A.actualtests. Perform a self-test page.co m 11 . Reboot the computer.11q lTe A technician has added a wireless network interface card (NIC) to a laptop.com Ac tua A. 802. Control Panel> Regional and Language Options> Regional Options> Customize D. The airflow is blocked. When connecting the laptop to a wireless network. 802. Answer: C QUESTION NO: 32 A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following standards of wireless card did the technician install? sts . D.www. Excessive internal display brightness is set." . Answer: C "Pass Any Exam. Print a test page. C. D.CompTIA 220-701: Practice Exam C. Control Panel> Regional and Language Options> Regional Options C. B. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 33 Answer: A QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A.

B." . Change to a lower resolution. B.C QUESTION NO: 38 A user has a network laser printer that is printing constantly. D.com 12 Ac tua QUESTION NO: 37 lTe sts . E.CompTIA 220-701: Practice Exam QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Pause printing F. Which of the following should the technician recommend that the user do FIRST? "Pass Any Exam. Delete ports. C. Configure the Display Settings in Device Manager. Specify a separator page. Print a test page. 18 inches (45cm) Answer: D Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE). B. Answer: A. Which of the following would be MOST likely to fix the problem? A. 16 inches (40cm) B. A.co m . Spoolprint jobs and start print jobs immediately. The user has tried power cycling the printer. Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A. C. Configure the Display Settings on the monitor. Any Time. 24 inches (60cm) D. 22 inches (55cm) C.www. Set printing defaults.actualtests. D. Have the userdemagnetize and restart the monitor.

Purchase a new USB cable. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. D. C. Restart the spooler service. Smart card reader C.D QUESTION NO: 40 A. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. C. Reboot the computer. Add multiple users in the Control Panel User Account applet. Any Time. D. Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. E." . Which of the following would be an appropriate method for dealing with this situation? "Pass Any Exam.com Ac tua Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? lTe sts . Answer: C QUESTION NO: 39 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). Access the print queue and pause all print jobs.www. B. Use NTFS security to secure the data files.co m 13 . B. A. Biometric fingerprint reader D. Answer: C.actualtests. Use the Security Center Control Panel Applet to secure resources on the shared system. Hand recognition software B.CompTIA 220-701: Practice Exam A.

B. Ribbon cable seating D. Laser B. Ink dispersion Answer: A QUESTION NO: 43 Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO). D. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Any Time.CompTIA 220-701: Practice Exam A.com 14 Ac A.co m . Hard drive D. A. Impact D. Thermal C.actualtests. Fuser assembly C. Pickup roller assembly B. Hyperthreading settings C. Allow the customer to continue uninterrupted and remain silent until a response is requested." . Vents for blockage B. C.www. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. RAM "Pass Any Exam. Which of the following should be checked FIRST? lTe sts . CPU seating tua A technician is working on a workstation that shuts down after extended periods of operation. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Inform the customer that the technician is only trying to help.

CompTIA 220-701: Practice Exam E. Install round IDE cabling. C.actualtests. Answer: C QUESTION NO: 48 "Pass Any Exam. Replace the side panels with mesh wires." . Xeon QUESTION NO: 46 Answer: C QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A. Install a liquid cooling solution. Any Time. Remove unneeded fans. Device Manager > Network adapters > Properties > Driver tab D. Which of the following types of CPU can be used with this motherboard? A. B.co m Answer: B 15 .www. Athlon C. Corona wire Answer: C.D QUESTION NO: 45 A motherboard has a Socket A CPU connector. Control Panel > Network Connections > Tools > Drivers C. My Computer > Properties > Hardware tab > Windows Update B. Pentium III D. Itanium B. My Network Places > Tools > Drivers > Update Driver lTe sts Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? . D.com Ac tua A.

" . HTTP B. Fuser D. E. Any Time. Which of the following is MOST likely the cause? "Pass Any Exam. thereare not enough fans. Answer: A. Image drum B. B.www. the memory is defective. one or more fans are inoperable. the case is too small.com 16 Ac A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks.CompTIA 220-701: Practice Exam Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). D.C QUESTION NO: 50 A.C. The MOST likely cause of the overheating is that: (Select TWO). . C. LPR D. RAW C. USB . FTP E. tua lTe sts A. the processor is too fast.F QUESTION NO: 49 Answer: B. Toner F. Paper pickup rollers C. Duplexer E.actualtests. Transfer roller Answer: B.D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work.co m Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A.

B. The software is not supported by the operating system. C. C. Answer: B QUESTION NO: 52 After a user ran a registry cleaning program. C. Any Time. Problem analysis. the computer running Windows XP will not boot.www.actualtests.CompTIA 220-701: Practice Exam A. Impact D. Issue prevention. Laser B. Efficiency tracking. Boot using Last Known Good Configuration. Use the boot disk and run SCANREG /RESTORE. D. D. Connect the drive as a slave to another computer and use REGEDIT to correct the issue.com Ac tua A. B. B. D. Rootcause analysis. Thermal lTe Which of the following printers use a carbon film or inked ribbon to print? sts . Ink jet C.co m 17 . Answer: C "Pass Any Exam. The hardware dongle was not installed. Run System Restore to get to a previous working condition. Which of the following should a technician recommend FIRST? A. The software was installed incorrectly." . Answer: D QUESTION NO: 53 Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. The operating system does not support security dongles.

then to Windows 98SE then Windows XP Home. D. Clean out the dirt with a damp rag. Upgrade to Windows 95 OSR2.C lTe A. C.co A user wants to upgrade to Windows XP Home from Windows 95.0 SP1 then Windows XP Home. sts . Which of the following describe the potential upgrade paths? (Select TWO).actualtests. B. Any Time.www. which of the following would be the MOST dangerous type of error? A. Clean out the dust with compressed air. m 18 ." .com Ac QUESTION NO: 57 tua Answer: A. B. Defragment the hard drive weekly. False positive Answer: D QUESTION NO: 56 To lengthen the life of computer hardware. Perform a clean installation of Windows XP Home. True positive D. True negative C. Upgrade to Windows XP Home directly from Windows 95. E. Degauss the display and drives.CompTIA 220-701: Practice Exam QUESTION NO: 55 When configuring biometric devices. C. Upgrade to Windows NT4. Answer: B QUESTION NO: 58 "Pass Any Exam. Upgrade to Windows 98SE then to Windows XP Home. D. False negative B. it is BEST to perform which of the following actions on a routine basis? A.

The computer needs to upload the print job. The technician has the correct. and then turn off the device." . B. D. Which of the following is the MOST likely cause? A. C. Turn off the laptop. HKEY_CURRENT_CONFIG D.co m 19 . Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A. Remove the driver from Device Manager. Any Time. but is unable to successfully install the drivers. B.CompTIA 220-701: Practice Exam Which of the following is the BEST way to remove a USB device on a laptop computer? A. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print. Which of the following would be the MOST likely cause of the problem? A. C.actualtests. The high encryption package is not installed. a balloon in the system tray indicates a print job has failed to print. Remove hardware in Control Panel. Printer firmware needs to be updated. Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system.com Ac tua lTe sts . HKEY_USERS C. D. HKEY_ CURRENT_USER B. and then remove from laptop.www. "Pass Any Exam. The printer does not recognize the font type. B. Stop the device. C. The modem is not functioning properly. The account does not have permission to install drivers. updated drivers. The paper needs to be replenished.

CONVERT. Any Time. a technician finds a wire with insulation damage from rubbing up against a cooling fan.actualtests.com Ac tua lTe A. Which of the following should be used to repair the wire? . SPUNINST.EXE D. Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A. TASKMAN. Electromagnetic Interference (EMI) B. Electrical tape B.EXE C.CompTIA 220-701: Practice Exam D.www. Duct tape D." . Mercury C. The modem is not recognized in Device Manager.EXE B. Lithium D. PROGMAN.EXE Answer: C QUESTION NO: 65 "Pass Any Exam.co QUESTION NO: 63 m 20 . High vacuum Answer: B Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A. Masking tape C. Wire nut sts While working inside of a desktop computer.

B. User Accounts Answer: C QUESTION NO: 67 A.CompTIA 220-701: Practice Exam Before shipping a laptop.ROM drive D. C." . Any Time. Which of the following is the BEST preventive maintenance procedure that the technician should perform? lTe sts . Install ceiling fans in the room. PC card adapters B. D.actualtests. LCD C. POST C. Electromagnetic interference "Pass Any Exam. DVD. Directly spray the vents with compressed air.co m 21 . LDAP B.com Ac tua A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Which of the following should the technician take under consideration? A. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor. Use a moist rag to clean the vents monthly. Periodically clean the vents using a small vacuum cleaner. Backlight Answer: A QUESTION NO: 66 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. which of the following should be removed to avoid damage during transit? A. BIOS D.www.

com Ac A. B. Number of fans located in the room so system does not overheat Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A. Ask open-ended questions to gather the symptoms.www. Location of the PCs with respect to each other D. Cable D.CompTIA 220-701: Practice Exam B. Satellite "Pass Any Exam. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.actualtests. and then confirm the findings with the customer. Which of the following can the technician do to better understand the customers issue? sts QUESTION NO: 70 . Electrical safety with the extra network cables C. DSL C. High voltage discharge C. Fiber B. Radio frequency interference D. run diagnostic tests. D. tua lTe A customer brings a PC for a technician to repair. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Get the customer contact information. Any Time. Begin running diagnostic software and confirm findings with another technician.co Answer: A m 22 . C." . Which of the following should the technician keep in mind when setting up the lab? A. Cable management to avoid trip hazards B.

DSL B.com Ac tua lTe sts ." . To allow alternating current to be used instead of direct current D. Any Time.www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 72 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? A. WPA B.actualtests. WEP C. To allow the power supply to operate at different voltages B. Satellite D. RADIUS Answer: C QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A. Fiber Answer: D QUESTION NO: 73 When setting up a WAP. Broadband C. which of the following is broadcasted by default and should be disabled? A. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? "Pass Any Exam.co m 23 . SSID D. To change the voltage coming from the wall C.

co m 24 . SODIMM B.www. D.com Ac tua lTe sts QUESTION NO: 77 . C. Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A. Changes DC power to AC power to charge the battery and enhances portability." . SIMM D. Allows for a portable computer to be easily moved without being plugged into an outlet. Converts AC power to DC power that a computer can use to operate and charge its battery. DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. Filters incoming voltage spikes and surges. Dot Matrix C.CompTIA 220-701: Practice Exam A. DIMM C. Impact B. DDR B. RIMM Answer: B Which of the following has the speed of PC2700? A. DDR3 D. Laser D.actualtests. Inkjet Answer: D "Pass Any Exam. Any Time. SDRAM C. B.

FTP D. PCMCIA D. HTTP B. Inkjet C. Any Time. VPN C.co m . Color Laser D. Thermal B. ISA B. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A. PCIe X16 "Pass Any Exam. Thermal B. WAN Answer: B QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A.CompTIA 220-701: Practice Exam QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A.actualtests.com 25 Ac tua lTe sts . Laser C. AGP 4X C." . Laser Answer: A QUESTION NO: 81 Which of the following allows a secure connection between two points? A. Inkjet D.www.

Reformat the hard drive to a clean state using the format command. B. ct23&P#h~ . Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Make sure the OS has the latest video drivers installed. Run a large magnet over the top of the hard drive several times. Replace the video card inside the laptop." . Answer: C QUESTION NO: 84 Answer: D QUESTION NO: 85 A. Any Time. Which of the following should the technician do FIRST to resolve this issue? tua lTe sts A. B. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.www. rw2%HN D. Make sure the laptop display is enabled.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. D. C. CompTIA558475 C.co Which of the following would be the MOST secure password? m 26 . C. Remove the memory and destroy it. Replace the LCD inverter. SR1234ct B. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A.actualtests. Remove the hard drive and destroy it.

PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.co m 27 . DDR400 D.com Ac tua lTe sts QUESTION NO: 88 . DDR333 C.1 C.0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. 10000Mb/s D. PC2100 B. USB 1. S/PDIF B. 100Mb/s B.1/2.www.0 C. Any Time. USB 2. IEEE 1394 D.CompTIA 220-701: Practice Exam A. IEEE 1394 B. SATA D. USB 1. 1Gb/s Answer: A "Pass Any Exam. 1000Mb/s C.actualtests." . Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.

Start Menu D. Calibrate the monitor. D. "Pass Any Exam. My Computer Answer: B QUESTION NO: 91 Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Set the resolution to the highest the monitor can display. C. Provides use ofPCIe X16 expansion slots. Provides addressing of memory beyond 4GB. Provides use of more powerful video graphics accelerators. C." . Degauss the monitor. Control Panel C. Set the refresh rate to the lowest the monitor can display. C. Any Time. . Answer: B QUESTION NO: 93 Which of the following BEST describes virtual memory? A. Provides access to larger hard drive partitions. Flash memory used to hold temporary files before deletion.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 90 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. B. Program Files B.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . B.com 28 Ac tua lTe sts A. Data written to a disk located in a paging file that would not fit into the systems RAM. B.www. The maximum amount of memory a given system can potentially have. D.

QUESTION NO: 95 Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A. B. Hibernate. Document findings. resume from a low power state when it receives a network packet telling it to do so.co m Answer: D 29 . Answer: D QUESTION NO: 97 "Pass Any Exam. actions.actualtests. Establish a theory of probable cause. Identify the problem. D. collect all packets that are sent to any device on the LAN. B. send packets to other network devices on the LAN instructing then to enter a low power state (e. Lack of drive heads and platters D. C. Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A. Higher data integrity sts Which of the following is a characteristic of solid state drives? .www.g. Any Time. and outcomes. Verify full system functionality. Larger capacity than traditional magnetic drives C. D. send broadcast packets over the LAN to all computers simultaneously.CompTIA 220-701: Practice Exam D. Built-in encryption standards B. A portion of physical RAM that is mirrored to the hard drive for redundancy.com Ac tua lTe A. Off)." . C.

Purchase an external Ethernet print card. C.co m 30 . Has the monitor been replaced recently? E. Is the power cable on the monitor loose? D. Was there a power outage since yesterday? B.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Are you sure you ran a find on the system and the program is just not misfiled? D. Are you sure the power button is not stuck? B.actualtests. Any Time. A.com Ac tua lTe sts . Which of the following is the quickest way to accomplish this? A. Which of the following questions should a technician ask to help determine what occurred? A." . Was any hardware installed since it last worked? C. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Share out the printer from the attached computer. B. Which of the following RAID levels should be implemented? A. RAID 0 "Pass Any Exam. Move the computer and attach to the printer. Were there any new software updates done? Answer: B. it just keeps rebooting.E QUESTION NO: 99 Two users want to print to a USB printer connected locally. Set up a local print queue. Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance. D.www.

model. Allows the operating system to be backed up with immunity to virus activity B.co m 31 . select the appropriate priority level for the issue. Any Time. RAID 4 D. Allows the operating system to assigns dates so that user data files are backed up C. which of the following should the technician do FIRST? A." . E. RAID 1 C. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam B. help maintain a balanced workload for the help desk technicians. and serial number. Elevate the call to a higher level of support. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer.www. Allows the operating system to be rolled back to a previous point in time D. B. D. Identify the user and associated problem. Identify the hardware make. track the process of the incident. compose a record which allows user authentication. D. Answer: B.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A.com Ac tua lTe sts QUESTION NO: 102 . Answer: D A technician uses a call logging process in order to: (Select TWO). identify common issues among multiple users.actualtests. Assign an appropriate priority for the issue. C. C. A. B.

actualtests. Increase system security B. "Pass Any Exam. Dual-sided DVD . Increased performance D.com Ac tua lTe sts A. A. Userestore point to roll back the computer to a previous date. Any Time. Empty the recycle bin and deleted email items.RW+ B. DVD. D. Use the drive compression utility.www. E. Use the defragment utility.co Which of the following media types has the largest capacity? m QUESTION NO: 105 32 . DVD.C Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO).E QUESTION NO: 107 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Utilize less memory C. C. Longer chip life Answer: C. Increased network speed E. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Blu-Ray D. Use thecheckdisk utility. A. The hard drive light is constantly on. Answer: A." . B.CompTIA 220-701: Practice Exam QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.RW C.

Add an exception to the firewall for the program. Answer: A QUESTION NO: 110 Which of the following methods is commonly used for Biometric authentication? (Select TWO). RFID smartcards "Pass Any Exam.CompTIA 220-701: Practice Exam A. Check the Hardware Compatibility List to see if the program is not compatible with the OS. D. and asks when it will be done. DVI C. Give the customer an estimated time for repair based on the technicians assessment.www. Any Time. Encrypted passwords C. CGA D. QUESTION NO: 109 A. C. B. Which of the following is the BEST response for the technician to give? A. The technician will get back to them as soon as possible. VGA E. Inform the customer that others are waiting. A. S-Video Answer: B.com 33 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router.co m . Ask the customer to check daily to see when it is completed. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . Ask the customer when they would like to have the work completed.D QUESTION NO: 108 A customer brings a PC in for repair. Logical token B. D. Check for any updates to the program. Run the program as a local administrator.actualtests. C. The user states that they do have Internet connectivity." . B. USB B.

Any Time. Which of the following would be the FIRST step in resolving this issue? A." . C. Plenum D. Answer: C "Pass Any Exam. a user is reporting system crashes and performance loss. Retinal scan Answer: D. Download and install updated drivers for the device. Coaxial B.CompTIA 220-701: Practice Exam D.co m 34 . Prevents users from seeing the wireless network Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A.E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Fiber Answer: D QUESTION NO: 113 After installing a new piece of hardware with the hardware CD.com Ac tua lTe sts .actualtests. Disable the device in Device Manager.www. Try installing the device to a different port or slot. Encrypts data traveling across the wireless network D. Ensures all users physically login to the wired network B. Fingerprint reader E. Ensures that only certain devices can access the network C. Contact the vendor for an RMA. B. D. UTP C.

www. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Boot with repair disk Answer: A QUESTION NO: 115 Which of the following. Serial Cable B. Which of the following Windows features BEST accomplishes this? A. A. and after restarting their PC the display is no longer appearing. DVD. Wireless Zero Configuration D. can be used as a boot device to install a new installation of Windows Vista? (Select TWO).ROM Answer: C. Roaming profile Answer: B QUESTION NO: 117 "Pass Any Exam.ROM C. Safe mode with command prompt D.co m 35 . Hardware profile C. Any Time. Safe mode B. USB drive D. CD. the user would like the laptop to automatically switch to the wireless connection.CompTIA 220-701: Practice Exam QUESTION NO: 114 A user has recently installed a new graphics driver. Boot to the recovery console C. when locally connected.actualtests. Driver signing B. When the laptop is removed from the docking station.E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network.com Ac tua lTe sts . Floppy drive E." .

Any Time. B. Contains AES encryption D. Contained in a text file C. Install the Microsoft Malicious Software removal tool. C. Which of the following solutions would resolve this issue? lTe sts . Machine Debug Manager D. Security Center B. Obscure word in a dictionary B. Update the Antivirus definitions.co m 36 . Disable the antivirus logging in the Event Viewer.E QUESTION NO: 119 A. A.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contains numbers and letters E. Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO). Contains special characters Answer: D.www. D. Answer: B QUESTION NO: 120 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. System Restore C.com Ac tua After successfully installing a free antivirus solution. Disable antivirus protection notification withinSecurity Center. fdisk B.actualtests. sysprep "Pass Any Exam." . Windows reports that no antivirus software is currently protecting the system.

1 C. 443 sts Which of the following network ports is normally associated with unencrypted web traffic? . regedit D. 53 B.16.1.com Ac tua lTe A. 172." .co m Answer: C 37 . 80 C. WindowsVista Basic B.1. 10. WindowsVista Ultimate Answer: D QUESTION NO: 124 "Pass Any Exam. 224.actualtests. Windows XPMedia Center D.0. 192.1 D.CompTIA 220-701: Practice Exam C.168. telnet Answer: B QUESTION NO: 121 Which of the following is a class A IP address? A.www. Windows XP Home C. 110 D. Any Time.1 B.0.1 QUESTION NO: 122 Answer: B QUESTION NO: 123 Aero is a feature of which operating system? A.0.0.

7GB. C. B. actions and outcomes. Establish a plan of action and implement the solution. a technician has determined what has caused the problem. the speed and available bandwidth of Internet connections. a performance value of system components. Answer: C "Pass Any Exam.actualtests. Answer: B QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. Document findings. C. Any Time. the reliability and speed of search indexing. B. D. remaining hard disk storage space.co m . D. D." . Answer: C QUESTION NO: 126 The edit command line tool: Answer: D QUESTION NO: 127 While troubleshooting a computer problem.www. Verify full system functionality. D. Ask the user opened ended questions to see if they agree with the cause. lTe sts . C. opens a text based word processor. can be used to modify desktop preferences. 4. B. C. changes the boot sequence order. 650MB. Which of the following should be the technicians NEXT troubleshooting step? A. B.CompTIA 220-701: Practice Exam The Windows Experience Index is used to determine: A.com 38 Ac tua A. 25GB. makes changes to the registry. 9GB.

Computer Management B.com Ac tua lTe sts . D. Optical recognition F.E QUESTION NO: 131 "Pass Any Exam. REGEDIT C. A. Fingerprint reader E. Voice recognition D. C. Any Time." . Answer: B QUESTION NO: 130 Which of the following are forms of biometric authentication? (Select THREE). perform a disk defrag. Event Viewer Answer: C QUESTION NO: 129 As a best practice. check the HCL. clean each component with an approved cleaning solution. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Barcode scanner C. archive old drivers. before performing hardware upgrades a technician should: A.D. B. Secure ID Token Answer: C.co m 39 .actualtests. Task Manager D.www. Smart card B.CompTIA 220-701: Practice Exam QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running.

StickyKeys Answer: D QUESTION NO: 134 Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A.www.actualtests. Any Time." . Encryption Keys D. NFS Answer: A QUESTION NO: 132 Which of the following can be used to print a test page? A. Right-click on theprinters icon and select Properties D. UFS C. format "Pass Any Exam. Right-click My Computer thenselect Manage C. ToggleKeys C.co m 40 . Start > Control Panel > Printer icon Answer: C A. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? lTe QUESTION NO: 133 sts .com Ac tua A technician must configure a computer for a special needs user who can only press one key at a time. which of the following file system should be used in formatting the drive? A. convert B. FAT D.CompTIA 220-701: Practice Exam If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. FilterKeys B. Start > Control Panel > System B. NTFS B.

Power cord is loose.www. Laptop computer C.com Ac tua lTe sts . Mouse and keyboard need to be cleaned. Hard disk failure or operating system needs to be reloaded. Server Answer: A QUESTION NO: 137 Which of the following is MOST likely to be the source of wireless network interference? A. C. Large screen television C. Bluetooth headset B. B. D. LCD monitor D.actualtests. Cordless telephone Answer: D QUESTION NO: 138 "Pass Any Exam. Any Time. Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. Which of the following is MOST likely the problem? A. AM/FM radio D. The hard drive is in standby mode.co m 41 ." . fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on.CompTIA 220-701: Practice Exam C. diskpart D. Laser printer B.

Windows Defender C. CHKDSK D. FilterKeys E. 2100 B. Replace the display adaptor. which of the following will be the overall speed of the new RAM? A. and the technician would like to install an additional two sticks of 512MB PC3200. 3200 D. A.co m 42 . The PC is currently holding two sticks of 512MB PC2700. Windows Event Viewer B. Any Time.CompTIA 220-701: Practice Exam Which of the following utilities can help prevent viruses and other malware? (Select TWO). C. D. Power cycle the computer.actualtests. Degauss the monitor. 2700 C.www. 5300 Answer: B A.com Ac A CRT monitor is displaying patches of distortion while in use. Which of the following actions BEST resolves this issue? tua QUESTION NO: 140 lTe sts . Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A.E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC. Data Execution Prevention Answer: B. Reload the driver for the monitor." . B. An alert at logon when an unknown user has tried to logon "Pass Any Exam. Assuming the necessary slots are available.

Any Time. Graphics card C.com Ac tua A. A set of firewalls and anti-virus programs protecting the computer D. Run FDISK on the hard drive. C. TV tuner card B. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. D. Reformat the hard drive to a clean state using the format command. MAC filtering B. Answer: A QUESTION NO: 144 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? A. Erase the hard drive using a disk wiping program. NAT routing lTe Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? sts QUESTION NO: 143 .actualtests. Pass all computer components near a large magnet.co Answer: C m 43 ." . Sound card Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam B. A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 A computer is being sold over the Internet. WPA encryption D. WEP encryption C.www. Video capture card D. B. An alert when the computer case has been opened C.

Connect to it via an aD. If you take issue with that please inform your supervisor. Simply select continue on the message and the video should "Pass Any Exam. Did you read the entire screen? The last sentence clearly says click to continue. D. We believe the problem is the network interface card. C. We will have it back up within the hour. Is your work solely depending on the server? Try to not be upset because before you know it. Hardware and software are not exact sciences. We have identified the problem and we will have it back up as soon as possible. Connect to it through a TCP/IP port C. Any Time." lTe sts . One particular caller demands to know exactly how long the system will be down.www.co The file server had an expected outage this morning. C. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. Connect to it through a computer share B.CompTIA 220-701: Practice Exam QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. a notice appears on the screen which says the site is being blocked by a filter.actualtests. What particular website are you trying to download videos from? Are they work related? B. the server will be back up. A new application has been implemented to help manage and improve the network. Bandwidth usage has become a problem. B. A technician believes the on-board NIC is bad.hoc wireless connection D. Which of the following would be the appropriate response? m ." . The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.com 44 Ac tua A. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 Answer: D QUESTION NO: 147 A user states that every time they try to pull down video clips from a website. There is no way to tell how long this will take. D. I am not the server technician so please do not take a bad tone with me. Which is the following is the MOST appropriate response from the technician? A.

Ask the user what they did to cause the shaking images. Empathize with the user and send thema nt monitor to solve the issue. Any Time. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. Which of the following is the BEST response? lTe sts . C. B. Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations.www. The technician checks the asset number and notes that it is one of the last remaining CRT monitors.actualtests." . Which of the following is the BEST response for the technician to give the user? A. D. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? "Pass Any Exam. C. D.CompTIA 220-701: Practice Exam appear. The technician notices that the real solution is to clear a paper jam in the printer. B. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. The company is currently replacing all CRTs with new LCDs.co m . Answer: C QUESTION NO: 149 A. however.com 45 Ac tua A user states that their monitor is acting up and at times the image shakes. Inform the user of the cause of the problem and tell them the degauss the monitor. their solution did not work and inform the user that the company has personnel working on the problem. Thank the user for their assistance with the problem.

Blu-Ray C.CompTIA 220-701: Practice Exam A.MSC C. Amount of time necessary for the UPS to run in a power outage. Windows Security Center D. The amount of space available at each workstation to place the UPS. B. DVD D." . The physical footprint of the UPS. The number and size of all applications running on each workstation. SECPOL. Floppy disk C.www.actualtests. The administrator should use which of the following to fix this issue? A. Tape Answer: B "Pass Any Exam. Biometric device D. Floppy B. Flash media lTe Which of the following types of media is considered solid state? sts . C. SECEDIT. Only an administrator can log on and fix this problem. D. Any Time. Event Viewer B. Answer: A QUESTION NO: 151 A user receives the message The security log on this system is full. Tape drive B.com Ac tua A.co m 46 .EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A.

actualtests.168. SMTP D.120 B. Fiber B. CAT6 C. 190. UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A.34.167." .45. TELNET B.120.CompTIA 220-701: Practice Exam QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194.21.207. Class B C. Class C D. 129.65 D. 107. HTTPS C.109 C. 198. Any Time.32. FTP "Pass Any Exam.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A.co m 47 . Class A B. Coaxial D. Class D Answer: C QUESTION NO: 155 Which of the following is a class A address? A.com Ac tua lTe sts .10.25? A.www.87.

" . D.1. 134.3. 192. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. WPA B. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. Which of the following should the technician do? tua lTe sts A.120 B. WEP C. 65.1. B.102. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. 125. SSID D.www. Answer: D "Pass Any Exam. Any Time.com Ac While trying to resolve an issue with wireless connectivity on a users laptop.132 D.co Which of the following is created when setting up MAC filtering? m 48 .actualtests.168.28.1 C.120 Answer: B QUESTION NO: 159 Answer: D QUESTION NO: 160 A. C. ACL .1.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 158 Which of the following is a Class C address? A.32.

Click Start>Run and then type in services.1 Answer: D QUESTION NO: 162 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192. 127. C.0.255.168. Open Control Panel. Click Start>Run and then type in regedt32. . type in Run and then type inregedit. type in Run and then type inmsconfig." . Answer: B. double click on the Services icon.0 D. Right click on My Computer and select Manage.com 49 Ac tua QUESTION NO: 163 lTe Answer: A. 255.1? A. Click Start>Run and then type inregedit.168. Click Start.0. 192. D.168. Right click on the Start Menu and select Properties. .msc.0 and a gateway of 192. Any Time.B sts A.0.www. D.12. E. 192. RAM "Pass Any Exam.255.actualtests. a subnet mask of 255. open Administrative Tools. C.co m Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO).255. A. B.0. Double click the Computer Management icon under Administrative Tools. E.0. B.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE). Right click on the My Computer and select Properties.255.0.0 B. A. Click Start.1 C.168.

Windows XP Home C.F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). D.com 50 Ac tua lTe sts Answer: B. QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A.CompTIA 220-701: Practice Exam B. Verify full system functionality and implement preventative measures. Windows XP uses the minimum set of drivers and services to start the GUI. Windows will not save any file changes while is Safe Mode. Sound card F. Windows 2000 Professional Answer: C QUESTION NO: 167 Before returning a repaired system to a user. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot." . D. A. A. C. Inform the user that the computer may not function as it did before the problem occurred. actions. DVD. Tape drive E. WindowsVista Ultimate D. Windows XPMedia Center Edition B. "Pass Any Exam.actualtests.C. Windows prevents successful boot and logon from updating Last Known Good Configuration. Hard disk D.co m . C.E . Any Time.www. B. which of the following should be done? (Select TWO). Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Inform the user every step that was performed throughout the entire troubleshooting process.ROM C. B. and outcomes. NIC Answer: B. Document the system findings.

RAID 1 C.co m Answer: A 51 . RAID 5 D. RAID 0 B.B QUESTION NO: 168 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. SCSI D. Any Time. RAID 5 D. Bluetooth Answer: A QUESTION NO: 171 "Pass Any Exam. Change theusers permissions so that they cannot create any potential problems in the future.actualtests.1 C. USB 1.CompTIA 220-701: Practice Exam E. RAID 10 lTe sts Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? . Answer: A. RS-232 B. RAID 10 QUESTION NO: 169 Answer: C QUESTION NO: 170 Which of the following interfaces supports only one device per port? A. RAID 1 C.com Ac tua A. RAID 0 B.www." .

co m Which of the following is used to control access to a network based on the address hard coded into the NIC? 52 .com Ac Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? tua QUESTION NO: 173 lTe Answer: B sts A. WEP C. MAC filtering C. Serial Answer: D. NAT B.actualtests. SSID D. PS/2 C.E QUESTION NO: 172 A.CompTIA 220-701: Practice Exam On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). Channel 11 D. NIC E. 802. A. IEEE 1394 B.www. Any Time.11n B. Modem F." . SSID . WPA key "Pass Any Exam. MAC Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A. Parallel D.

the system will auto-select the projector on restart. Use appropriate function toggle key to switch display mode. Dynamically assigns IP addresses for easy client configuration. Resolves queries for resolution of host names to IP addresses. Which of the following could the technician do to send the display to the projector? sts . but no display shows on the screen. Any Time. tua lTe A customer connects a projector to their laptop." . Press F1 to shift display to the projector. Secures network Internet traffic through shared key encryption.actualtests. A. Provides security for a network through the use of ACLs. System B. Accessibility Options Answer: B. MAC filtering D. Reboot the computer. Go into Device Manager and enable the projector. WEP key Answer: B QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). User Accounts C. Answer: C "Pass Any Exam. Administrative Tools D.C QUESTION NO: 176 Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A. C. B.www.com Ac A. B. D. Security Center E.co m 53 . D.CompTIA 220-701: Practice Exam B. SSID C. The projector is turned on. C.

C. which of the following should be the NEXT action according to the troubleshooting theory? A. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. D. Return the system to the user. E. C.com Ac tua lTe sts . and then select the Support tab. 1.www. Any Time. select Status. Backup Tape C. Digital Video Disc B.CompTIA 220-701: Practice Exam QUESTION NO: 178 After the problem is resolved. Open Network Connections from the control panel. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE)." . A. B. Right click on My Computer. select the Hardware tab. IDE Hard Drive E.actualtests.F QUESTION NO: 180 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). and then click on Device Manager.co m 54 .D. D. "Pass Any Exam. Open a command window and run net /?from the command line. right click the Local Area Connection. Run the System Configuration Utility from the run line and click on the Services tab. Recreate the problem and reapply the solution to ensure it worked properly. Open a command window and runipconfig from the command line. Verify that all other parts of the system are working properly. A. Solid State Drive F. Compact Disc D. select Properties.44MB Floppy Disk Answer: B. B.

The user saved the files to a different location. Windows CD installation E.com D. Factory recovery partition B. users coworker to confirm what the user said and verify there is a problem. D. Installation from Microsoft.com 55 Ac tua lTe A. C. Which of the following is the MOST likely cause of the problem? . user to explain the problem and listen without interrupting the user. The user accidentally deleted the files.E QUESTION NO: 182 Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A." . user to move so the technician can check the computer for problems.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE). XCOPY all files from another computer C. Network installation F. Any Time. B.CompTIA 220-701: Practice Exam Answer: D. A. Purchase a fully configured hard drive Answer: A. B. Answer: D QUESTION NO: 184 "Pass Any Exam.co m . C.www. user to state the issue and stop the user when the technician has an idea of how to fix the problem. sts A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty.D. The local user profile is corrupt.actualtests. D. The user selected an alternate hardware profile.

ASR C. ThinNet C. Decreased ESD C. Decreased EMI D. Increased RFI B. Any Time. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A. Computer Management Answer: A "Pass Any Exam.co m 56 . 100 feet (30 meters) B. Task Manager D." .CompTIA 220-701: Practice Exam Which of the following is the maximum cable length of a CAT5e? A. 1076 feet (328 meters) Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A. UTP B.actualtests. 328 feet (100 meters) C. Fiber D.www. 492 feet (150 meters) D. Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A. MSCONFIG B.com Ac tua lTe sts .

Parallel port Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.www. Serial port D. Standard TCP/IP port B. net use \\ComputerName\ShareName /persistent:YES :F D. Sysprep.co m Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? .actualtests. IDE D. net use \\ComputerName\ShareName /persistent:NO :F B. net use F: \\ComputerName\ShareName /persistent:YES . Any Time. SCSI B.txt B." .com 57 Ac tua QUESTION NO: 190 lTe Answer: D sts A. Serial C. net use F: \\ComputerName\ShareName /persistent:NO C. USB port C. Parallel Answer: A QUESTION NO: 189 Which of the following ports is commonly used when adding a network printer in Windows XP? A.inf "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? A. Ntbtlog.

Any Time. System Properties>General C. Where would they find this setting? A. Which of the following is MOST likely the cause? A. Answer: D "Pass Any Exam.co m 58 . PCIe C." . The default printer is out of paper or offline. The UPS is disconnected from the wall. A new security update is available for download. Bootsect. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A. System Properties>Advanced>Performance Settings>Advanced B.com Ac tua lTe sts . C. The speaker wires were disconnected while cleaning.dos D.ini Answer: D QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. ISA B. B.www. PCMCIA D. D.CompTIA 220-701: Practice Exam C. System Properties>Advanced>Environment Variables D. Boot.actualtests. AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk.

Securing wireless access points D. Start > Programs > Accessories > System Tools > Help and Support D." . Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A. Default gateway C. The process of removal is so complex that only those certified for repair should attempt to resolve. Storing passwords B. "Pass Any Exam. Which of the following is MOST appropriate? A. Right-click My Computer > Help and Support B. ISP D. Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts . SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem. B. Hostname B.com 59 Ac A. The paper jam was caused by moisture in the paper tray. Blocking harmful network traffic C.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A.co m .actualtests.www. the customer asks for an explanation the cause of the problem. Any Time. Start > Help and Support C.

Cryptographic mechanism that identifies the sender as well as the message integrity B. Generators eliminate ausers tendency to create passwords that can be a security liability.CompTIA 220-701: Practice Exam C.in which adds the signature block to all email messages C. Generators extend the requirement to periodically change passwords. D. The situation was caused by irresponsible users that spilled coffee in the bottom tray. B." . Email applicationadD.com Ac tua A. D. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A. Generators eliminate the requirement to establish log-in attempt limitations. the functionality of the rollers was impaired and therefore ceased to transfer properly. An infallible method which binds a signature to a message D. Due to condensation within the lower tray assembly. RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A. Any Time. RG-58ThinNet D. Answer: D "Pass Any Exam.co m 60 . Requires the receiver to have access to thesenders private encryption key lTe sts QUESTION NO: 200 .www.actualtests. CAT6 B. Generators create new passwords every time a user signs in to prevent social engineering. CAT5e C. C.

2GB B.www. 8GB D. 4GB C.CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A. A.com 61 Ac tua lTe sts A.actualtests.D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Any Time." . Allows digital video to a variety of devices D. Standoffs "Pass Any Exam. Allows analog video output to a variety of devices C. Heatsink D. Fan C. Riser cards B. Capacitors Answer: C. Motherboard B.co m Which of the following describes the S-video mini-DIN connector on laptops? . 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO). CPU E. Allows digital video and audio to a variety of devices . Allows a LCD projectors output to display on a laptops screen B.

www. Downloaded Program Files D.0.0.25 C.1.0.15 Answer: A "Pass Any Exam. DSL D." . Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A.0. Browser Plug-Ins C. 192.actualtests.15 B.254. Dial-up B.168.15 D.CompTIA 220-701: Practice Exam C. Temporary Internet Files B.com Ac tua lTe sts . Daughterboard Answer: B QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A. Any Time. 169. 10. Screws D.16.co m 62 . 172. Cable C.

Ability to bypass the IRQ channels to work directly with the CPU B. Capture card "Pass Any Exam. Malicious software attached to another piece of software D. Malicious software attached to an incoming email Answer: C QUESTION NO: 210 Which of the following BEST describes a worm? A. Ability to detect and correct single bit errors in memory D. Malicious software that changes theusers home page C. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Malicious software that monitors Internet surfing habits Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A.com 63 Ac tua lTe sts .www. Graphics adaptor D." . Any Time. USB hub C.CompTIA 220-701: Practice Exam QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A. KVM B.co m . Ability to detect hardware incompatibilities and resolve them C. Malicious software that is self-replicating and self-propagating B.actualtests. Malicious software that monitors Internet surfing habits B. Malicious software attached to another piece of software D. Malicious software that is self-replicating and self-propagating C.

802. Which of the following standards should the technician upgrade to? . Before the technician performs any diagnostics which of the following actions should the technician take? A. Apply the latest service pack.www. 802.11b wireless card sts A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection.11a wireless card D. Answer: B "Pass Any Exam. Which of the following would be the BEST startup selection? A. 802. Any Time. Run a power supply test. C. D.com Ac tua lTe A. Debugging Mode B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash.11n wireless card C. Last Known Good Configuration D. Safe Mode with Command Prompt C. Active Directory Restore Mode Answer: C QUESTION NO: 214 Answer: B QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system. B. Boot into Safe Mode." .11g wireless card B. 802. Run a backup routine.co m 64 .actualtests.

System clock feature D.www. Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? "Pass Any Exam. Which of the following should the technician do NEXT? A. Under powered fan B. Which of the following is MOST likely causing the sound? A. Create a checklist of the most likely issues. Check the security log for error codes. C.co m A customer receives a bluescreen message." . D. C. D. The customer asks the technician. B. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Restore the backup to a new hard drive. Explain that it is a message that assists in identifying problems based on the error code. Answer: A QUESTION NO: 217 Answer: A QUESTION NO: 218 A technician hears a sound that resembles a ticking clock coming from a system. Failed fan C.CompTIA 220-701: Practice Exam QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Tell the customer that abluescreen is another name for stop error. Update all software to determine if this corrects the problem. sts .com Ac tua lTe A. Any Time. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. What is a bluescreen message? How should the technician respond? 65 . B.actualtests.

com 66 Ac tua lTe sts .www. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO). DHCP C. Which of the following can be installed to accommodate the customers request? A. SATA hard drive with a rubber gasket C. A. AppleTalk B. NetBEUI "Pass Any Exam. RSA keys D. In the office they want to use a 24 LCD monitor. DNS E. Which of the following will allow this functionality? A. Daisy chain C. Docking station B. IPX/SPX D. Crossover cable Answer: A QUESTION NO: 221 A customer states they want a new hard drive that is resistant to shock." .CompTIA 220-701: Practice Exam A.actualtests. Cable locks Answer: D QUESTION NO: 220 A customer has a 12 laptop computer. Solid state hard drive D.co m . Pad locks C. Network Hub D. and a regular mouse without having to connect all of the devices each time. Any Time. Logical Token B. PATA hard drive B. full size keyboard.

Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Vacuum Cleaner F. which of the following must be performed for the installation to be successful? A. C.com 67 Ac QUESTION NO: 225 tua Answer: D lTe sts ." . Laptop AC Adapter D. Computer Answer: B.C. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Create a utilities partition on the hard disk prior to OS install. D. Use the Windows XP Professional for SATA card support feature when installing Windows. A private network between two computers using wireless cards without using a wireless access point between them.actualtests.CompTIA 220-701: Practice Exam Answer: B. Portable Heater E. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. Press F6 when prompted to load the additional drivers.D QUESTION NO: 223 Which of the following BEST describes what a VPN is? A. A. Disable the system BIOS so the SATA card can take boot precedence. A secured line of communication between two points through a public network. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. C. B. Any Time. Laser Printer B. Monitor C.F QUESTION NO: 226 "Pass Any Exam.www.co m . B. D.

AGP D. C.0 C. D. Any Time. Midway through Windows loading. Answer: B QUESTION NO: 228 Answer: A QUESTION NO: 229 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. power cycle the system. Bluetooth 2.sys file that is located on the root directory. Enter System Configuration Utility and select Startup Menu. PCI-X Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A. Spyware D. password along with all of their account information. Trojan tua A client receives an email stating that their online auction has been compromised. PCIe C.11a "Pass Any Exam. Botnet attack C.actualtests.11b B.www. Press F8 after POST but before Windows begins to load. Edit the config. Phishing B. ISA B. 802. 802. B. It says that they need to login and change their old username.CompTIA 220-701: Practice Exam Which of the following slot types has the GREATEST peak bandwidth? A. Which of the following is this an example of? lTe sts . Infrared D.com Ac A.co m 68 ." .

From the system configuration utility B. From the start command window D.www. Parallel Answer: B QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A. RJ-45 D. From the MMC snap-in C. which of the following can the technician use to stop a program from loading at startup? (Select TWO). From Administrator tools in the control panel Answer: C QUESTION NO: 233 In Windows XP.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together. but has to be terminated at the last device? A.actualtests.com 69 Ac tua lTe sts .co m . BNC C. ST Answer: A QUESTION NO: 232 In a Windows machine. "Pass Any Exam. Serial D. RJ-11 B. SCSI C." . Any Time. USB B. which of the following locations can a programs executable file be typed in and launched from? A.

type CMD in the run line. D. B. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. C. Net stop Answer: B. MSCONFIG E. Performance Monitor D. remove the cover. Unplug the power cable. Leave the unit powered up so that any issues with cleaning can be immediately realized. Which of the following is the BEST response? A.D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer.co m . B. when the black window opens.com 70 Ac tua lTe sts . hold the can upright and spray.CompTIA 220-701: Practice Exam A. D.actualtests. remove all the components inside the case and spray each one separately." . Any Time. Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago. Select Start.www. Have you removed and replaced the printer drivers already? C. Registry C. C. Unplug the power cable. Answer: D QUESTION NO: 236 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Inform the user that there is no record of the prior call. Event Viewer B. Close existing ticket and open a new trouble ticket for the user. type print lpt1 in the box. Inform the user that a technician will be out to resolve their problem shortly. "Pass Any Exam. Inform the user that the problem will be escalated to a supervisor for resolution. Can I redirect your computer to a network printer until a technician can repair the problem? B. Which of the following is the BEST response from the technician? A.

Anti-static mat E.www. E. Thermal transfer compound B. Operating system does not recognize the additional memory. D. Remove the internal main battery.fault isolation outlet C. the BIOS only reports the original memory amount. D." .com 71 Ac A. GrounD. "Pass Any Exam. Remove the CMOS battery. Which of the following are the MOST likely issues? (Select TWO). Which of the following should the technician do NEXT? A. Wait until the main battery is exhausted and then remove. hold the can upside down and spray. C.D Answer: A. Unplug the power cable. Anti-static wrist strap D. Memory is defective.co m . The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.actualtests. C. UPS Answer: C. sts QUESTION NO: 238 . Anti-magnetic screwdrivers F.E QUESTION NO: 239 A user reports that their laptop has frozen up and will not shut down or log off. B. Disconnect all external devices. Memory size needs to be adjusted in Device Manager. Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO). Any Time.CompTIA 220-701: Practice Exam D. A. Memory mismatch. tua lTe Memory was added to a Windows laptop and upon booting up. remove all components. Memory brand is different than the computer. B. remove the cover.

Verify the voltage powering the fan. RAM Answer: C QUESTION NO: 243 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). B. Cache D. Front side bus B. Any Time. Replace the fan. Removable storage C. C. When installing more powerful components . Replace then entire power supply. USB "Pass Any Exam.com Ac tua lTe sts A. Which of the following is the BEST course of action? A. Answer: A QUESTION NO: 241 Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A. Continue using the power supply until it fails.www. When traveling to other countries C. When putting a PC into long-term storage B. When troubleshooting power issues D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 240 The fan on a power supply is not working." . A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 72 .actualtests. D.

co m 73 . Heat from theprinthead transfers an image onto the paper. Nickel cadmium cell D.CompTIA 220-701: Practice Exam B." . Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A. B. Lithium ion cell Answer: A "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 245 . Switching-mode power supply B. Heat from theprinthead melts the ink onto the paper.D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A. SCSI E. SATA C. Toner sticks to photoconductive areas on a drum. Small wires strike and transfer ink from a ribbon. Serial D. Heat from theprinthead boils a water-based ink. C. Any Time. C. IEEE 1394 Answer: B. Heat from theprinthead boils a water-based ink. D.www. Small wires impact and squeeze ink from a ribbon. Linear power supply C. D.actualtests. Toner sticks to photoconductive areas on a drum. Answer: C Which of the following BEST describes how an impact printer works? A. B.

Which of the following bus slots will a laptop MOST likely have available to support a new NIC? lTe sts . 52x Answer: D QUESTION NO: 248 Which of the following hardware features controls power management? A. 24x B. document the situation and inform the manager that the customer was not happy with the "Pass Any Exam.co m . Which of the following is the BEST course of action for the technician to take to resolve the issue? A. ACPI C. Upon closure. SATA B. IRQ D. PCMCIA tua A user wants to add an additional network connection to their laptop. AGP C.CompTIA 220-701: Practice Exam QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD. Empathize with the customer then focus on completing the task in an expedited manner. Any Time. 48x D. ODBC B. 32x C." .com 74 Ac A. Although the technician has immediately responded to the dispatch.www. the technician finds the customer extremely angry that it has taken over four hours for a response.ROM can be read? A.actualtests. IMAPI Answer: B QUESTION NO: 249 Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue. SODIMM D.

MAC filtering is preventing the computer from connecting to the network. actions taken and the outcome. Everyone else is able to print to the color printer without a problem. Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Since returning the customer is only able to print to the black and white printer. B. Which of the following should be the technicians NEXT troubleshooting step? A. D.11n. B. Ask another technician to verify that the findings are correct. document the situation and inform management that thecustomers behavior was undesirable. The technician then explained to the customer the importance of keeping a clean area around their computer. The wireless network card has been disabled by the hardware switch. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. D. Follow up with the customer at a later date. B. C. D. but now they are unable to see the network at all. Focus on completing the task in an expedited manner. Recent provider upgrades have changed the wireless specification from 802. to ensure that the keyboard is still functioning. The customer was able to print and then left on vacation. C. C.co m . Document the issue including findings. They were able to connect without a problem the day before. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Upon closure. Which "Pass Any Exam. Report the incident to thecustomers manager.actualtests. Which of the following is the MOST likely cause for the problem? tua lTe sts . Answer: B QUESTION NO: 252 A.com 75 Ac An end user states that they are unable to connect to their home wireless network from their laptop. Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer. The wireless network is not properly configured. Any Time.CompTIA 220-701: Practice Exam response time.www." .11a to 802.

7 D." . D. The print spooler service needs to be restarted on the client computer. Any Time. Switch C.3 B.co m 76 . B. It assists in keeping the CPU cool. The printer address has changed and the customer needs to remap their printer. 8. The DHCP service needs to be restarted on the client computer. D. It prevents voltage from shorting out the CPU. It keeps the new CPU from falling out of the socket.1.com Ac A. It prevents theft by covering the values written on the CPU.www. Modem tua Which of the following devices should be added to a network to support full-duplex communications? lTe QUESTION NO: 255 sts Answer: D . 192.1. Answer: C QUESTION NO: 254 When installing a new CPU for a customer. C. B. Which of the following is the correct explanation of the paste? A.CompTIA 220-701: Practice Exam of the following is the MOST likely cause for the customers issue? A. Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A.1.actualtests. Thecustomers permissions have changed and needs to be an administrator to print color. the customer asks what the tube of paste that came with the CPU is used for. 176.15. 206.16 C. Ethernet hub D.168. Firewall B.1. C.23 "Pass Any Exam.9.1.

www. has twice the cache of a dual core processor. has four integrated processing units. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Not enough free space on the hard drive C. Which of the following is the MOST likely cause of this? .com 77 Ac tua A. Daily Answer: A QUESTION NO: 258 Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A. requires memory to be installed four units at a time. Limited amount of memory for the display adapter B. The backup should clear the archive bit for each file. Answer: D QUESTION NO: 260 "Pass Any Exam. Incremental B. Copy C. Full D. B. is clocked four times faster than a normal unit.actualtests. Any Time. Which of the following backup type should be selected? A." .co m . The monitor needs to be replaced with a newer model lTe sts When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. C. Graphics card jumpers need to be reconfigured D.

The technician should ask the customer to repeat the problem several times so they can verify all of the facts. D.com 78 Ac tua lTe sts . Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. C. Hear what the customer has to say without interrupting if it will not take an excessive amount of time.www. two separate processing units. B. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time." . encrypt the contents of a hard disk. secure communications with websites.co m . Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. twice the amount of cache. D. Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. prevent unauthorized login attempts. Answer: C QUESTION NO: 262 SSL technology is used to: A. has two error correcting and checking units. the technician knows what the solution is. D. double the number of pins. B. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Any Time. the customer is not done describing all their symptoms. Which of the following would be the MOST appropriate action of the technician to take? A. provide remote assistance to users. However. C.CompTIA 220-701: Practice Exam A dual core CPU has: A. Politely tell the customer that the solution is known and that no other symptoms need to be discussed.actualtests. C. B.

Wait until the customer completes their statement andexplain how to resolve the new issue. The print fuser will be hot. C. D. The laser will be hot. Replace the mouse. The print spooler can catch any loose clothing. C. The ink carriage might move. Nonmetallic tools C.com 79 Ac tua A. B.www. Reinstall the mouse drivers.CompTIA 220-701: Practice Exam A.actualtests. "Pass Any Exam. B. Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Any Time.co m . Disregard the statement and continue to resolve the new issue. Which of the following would BEST resolve this issue? sts QUESTION NO: 265 . A wrist strap B. Which of the following is the BEST way to respond the customer? A. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Ask the user about where information on that update was released. C. D. Replace the touch screen. Calibrate the touch screen." . B. Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. State that the update has no relationship to the new issue and continue implementing a solution. D. A UPS D.

Email the users about the update. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling.com 80 Ac tua lTe A.actualtests. B.co m . Step outside and answer the call. D. D. Post notices around the building.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A. Ignore the call and call back afterwards. Answer: B QUESTION NO: 270 "Pass Any Exam. sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. C. Any Time. Stop the mandatory update. Install the update without notice. telnet D. Which of the following is the BEST course of action? A. Answer the call and then resume work. Ask the customer for permission before answering the call. Which of the following would be the BEST way to communicate the mandatory update to the users? . B. ping C." . C. ipconfig B.www.

Display Settings>Resolution Answer: C Using regedit. Install Windows Updates. B. Which of the following is the FIRST procedure that a technician should carryout to correct this error? A. Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802. Remove any incompatible hardware. Display Settings>Advanced Settings D. how can the registry backup before changes are made? A. Disable plug and play in the BIOS. Clear any removable disks from all drives and start-up PC. Backup registry file C. D.www. Install a Bluetooth USB adapter. "Pass Any Exam. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A. Export registry file B. Control Panel>Services C. B." . Which of the following would be the BEST method? A.co m 81 . Save registry file D.CompTIA 220-701: Practice Exam When attempting to boot-up. a PC displays MISSING NTLDR.11g network connectivity to a laptop. D. Any Time. Control Panel>Configuring Desktop B. Install a wireless PCMCIA card. C. Activate infrared ports in the BIOS.actualtests. C.com Ac tua lTe QUESTION NO: 272 sts . Update the firmware in LAN adapter.

6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A. shell E.com Ac QUESTION NO: 276 tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP. 15-pin D.actualtests. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Which of the following is the memory type? A. RJ-45 C.shell B. 9-pinD. DDR RAM D. Start>Settings>Control Panel>Speech D. which of the following locations would provide access to adjust the input levels? A. RIMM C.www." . Any Time. Start>Settings>Control Panel>System>Hardware C.co m 82 . SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. SODIMM B. One of the memory modules has 168 pins.

Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts . Error correcting memory making data adjustments "Pass Any Exam. Task Scheduler C. Which of the following is the MOST likely cause of the noise? A. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A. Power supply warming or cooling B. Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files. The user does not have the correct printer driver. Workstation D. Boot loader phase D. Autoexec. The report is not formatted to use USB. C. Print Spooler B.actualtests.www. The printers USB port is not compatible. Which of the following services is MOST likely causing the issue? A.com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Any Time. The user does not have the correct network drivers. B. D. nothing happens.co m 83 ." .bat C.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally. Kernel loading phase Answer: C A. Logon phase B.

Run theipconfig /all command. Hard drive is failing D. Create two hardware profiles. There is no display on the monitor and the PC shuts off following the beep.co Answer: A m 84 . Any Time. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation. C. The hard disk drive has failed.www. Modify the path variable to include the location of winipcfg. Which of the following is the MOST likely problem? sts QUESTION NO: 282 . B. C.com Ac tua A. "Pass Any Exam. Sometimes either or both devices fail to function. Upgrade the power supply. Run theipconfig /registerdns command. C. D. B.ROM drive. enable one of the new devices in each profile. Upgrade the device drivers for both components. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. The CPU has dislodged from its socket.actualtests. Install additional ribbon cables. Install the support tools from the Windows XP CD.CompTIA 220-701: Practice Exam C. B." . lTe A user reports their PC beeps when it is turned on.exe. The monitor has failed. D. Which of the following should the technician do? A. but either device will function if the other is disconnected. The operating system is corrupt. Which of the following should the technician do? A. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. D.

B. Use thefdisk command. Which of the following is a BEST practice to ensure that the companys data is protected? A. Repartition the hard drive. MAC filtering C. DNS D. Root Answer: A QUESTION NO: 287 "Pass Any Exam. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Windows C. Documents and Settings D.co m 85 ." . Any Time.actualtests. Program Files B.com Ac QUESTION NO: 286 tua lTe sts . C. Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A. ISDN B. D.www. Use the format command. Use a low level format.

com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts .pair copper wire "Pass Any Exam. Installing more memory of the same type and speed C. B.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. IEEE 1394 C. Which of the following is the MOST likely cause of the error? A.co m 86 . DDR2 RAM C. The hard drive jumpers are configured incorrectly. Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message. Fiber optic B. C. D. MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A. Dual independent bus architecture B. Hyperthreading D.actualtests. Answer: B QUESTION NO: 289 A. Installing the newest memory available D. TwisteD. The hard drive has failed." .www. The user has placed a non-bootable floppy diskette into the diskette drive. Installing the fastest memory available B. The BIOS must be set to auto-detect the hard drive. Any Time. the technician verifies that the hard drive is being correctly recognized by the BIOS. While troubleshooting.

com Ac tua lTe sts . Any Time. SC D. Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A.CompTIA 220-701: Practice Exam D.pair copper wire B. IEEE 1394 C.actualtests. IEEE 1394 D." . UTP Answer: D Which of the following cable types has an RJ-45 connector? A. Coaxial D.www. Fiber optic C.co QUESTION NO: 292 m 87 . LC C. RJ-45 B. RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam. Fiber optic B. TwisteD. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A.

802.co m 88 .www. L2 cache C.CompTIA 220-701: Practice Exam A.11n D.actualtests. Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Express bus C.11a C. 64-bit Answer: C "Pass Any Exam. ISA slot D.com Ac tua lTe sts QUESTION NO: 296 . Any Time. Dual channel B. Non-ECC C. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. Hyperthreading D. 802." . TCP/IP B. Dual Inline Package (DIP) B. ECC D. Docking station B. Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A.

CompTIA 220-701: Practice Exam QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A." . The access point would now transmit on only one channel. Data encryption would be more secure over wireless connections. Any Time. Applications need to be reinstalled with an upgrade D. Clean install formats the drive Answer: B QUESTION NO: 301 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Upgrade retains user settings C. C. Data encryption would be less secure over wireless connections. Windows Language Wizard B. A user would need to manually type the SSID to connect. D. In the socket of a component C. Windows Multilingual Interface Pack D. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A.com 89 Ac tua lTe sts . Upgrade formats the drive B.actualtests.www. Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. B. On the outside of a heat sink B. Windows Multiple Language Keyboard Pack C.co m . Windows Multi-user Interface Pack "Pass Any Exam. On top of a component D.

Any Time. B.0.255. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? m 90 . Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. 255.mp3 at the end of mpeg layer 3 file names in Windows XP? A.255.0.255.0 D.actualtests.com Ac QUESTION NO: 304 tua Answer: A lTe A.co A user reports that their USB device has stopped working. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. sts .0 Answer: C QUESTION NO: 303 Which of the following should the technician use to display . C.0." .255.0. Determine if any other users are affected by the problem. 255. Determine how long before the user is due for an upgraded system.0 B.1 C. 255.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A. Determine how long the user has had the problem. 255. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.www. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A "Pass Any Exam. Determine if changes have been made that could have caused the problem. D.

RAID D. aero glass. Which of the following types of backup should the technician select? A. Limited display size C. RAM C. Limited bandwidth Answer: B. Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A. The user has asked that a full backup be run every day. Higher response time B. Incremental "Pass Any Exam. seeing windows. lTe sts .actualtests. BIOS B.C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. B.com 91 Ac tua Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Any Time. C. To support active desktop E. a user has the ability to customize translucent windows called: A. CPU Answer: D QUESTION NO: 307 A. floating bars.co m .www. three-dimensional viewer. D." .CompTIA 220-701: Practice Exam QUESTION NO: 305 In Windows Vista Ultimate. Support different resolutions D.

Document all issues. Call their manager and report the status of the issue. Which of the following should the technician do NEXT? A. Differential D. D. C. Answer: C QUESTION NO: 310 Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD." .www. Call their manager and report the status of the issue. B. Perform a backup before making any changes. Establish a plan of action to resolve the problem. Develop a plan to get the drive replaced. Document their findings and the actions taken. The technician has validated the problem and suspects that the application needs to be reinstalled. C. Which of the following is the NEXT step that the technician should take? A. "Pass Any Exam.com 92 Ac A. Normal Answer: D QUESTION NO: 309 A user in a SOHO is having problems with a software application. C.co m .CompTIA 220-701: Practice Exam B. B. B. Which of the following should the technician do NEXT? sts . D.actualtests.ROM drive and has tested and found that the drive is defective. Any Time. Run a backup of the system. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Daily C. Establish a theory of probable cause. Question the user and make sure that they have not made any changes to their system recently. D.ROM drive and tested that everything is working properly. tua lTe A technician has been troubleshooting a users problem with their CD. findings and solutions. Run a full system backup.

sys D. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 312 A home user reports they have purchased a new video game for their PC but have trouble running it. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Hal. Ntbootdd.actualtests.exe B. Any Time." . msconfig D. 4095MB C.dll Answer: D QUESTION NO: 315 "Pass Any Exam.5 times the physical memory D. Smss. dxdiag QUESTION NO: 313 Answer: C QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.www. 2MB sts Which of the following is the default page file size for Windows XP? . regedit B.com 93 Ac tua lTe A. Which of the following utilities should the technician run? A. 1. ipconfig C. The size equal to the physical memory B.co m Answer: D . Ntldr C.

www.CompTIA 220-701: Practice Exam A technician is informing a customer about the finding of any specific computer problem.co m . D. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls.com 94 Ac tua A technician is late getting to a service call first thing in the morning. Any Time. Ask to get an interpreter to assist in the language barrier. and make the repairs as quick as possible to try to catch up on the schedule. B. Use technical jargon. D." . Inform the client the service must be rescheduled with a different technician. Which of the following is MOST likely causing the shutdown issues? "Pass Any Exam. Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues. explain the reasoning to the client. Answer: C QUESTION NO: 318 A technician is working on a computer with periodic shutdown problems. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day.actualtests. C. Go to the first scheduled appointment late. Skip the first appointment. Answer: C QUESTION NO: 317 A. Restate the issues to the customer for validation. C. Use email so that everything is in writing. B. Get a language to language conversion dictionary to help understand what is being said. D. Use the proper acronyms. Which of the following is the BEST method to overcome the issues at hand? A. Which of the following is the BEST course of action to take care of the appointments during that day? lTe sts . C. B. Use non-technical terms. Call the customers scheduled that day and reschedule all the appointments to different days. It has been in service for four years and is located in a copier room. Which of the following is the BEST approach to tell the customer what is going on? A.

com Ac tua lTe sts QUESTION NO: 320 . Higher electricity measured in volts. Power supply on the computer is going bad. Greater duration of power availability. C. D. Electromagnetic interference due to the copy machine in the room.www.co m 95 . More horsepower will be provided.9 port? A. 40 Answer: B "Pass Any Exam. D. 9 B. Any Time. B.CompTIA 220-701: Practice Exam A. 15 C. IEEE 1284 D. RS-232 C.actualtests. Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A. C. 25 D. Improper ventilation from dust buildup inside the computer. More devices can be powered at one time. B." . Power supply to the room is not great enough for both the copy machine and the computer. Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB. IEEE 1394 Answer: B Which of the following will be true of the battery with 9 cells instead of 6 cells? A. RS-422 B.

com Ac tua lTe A. Disable WEP. F. Which of the following provides the BEST solution? A. G. Enable Volume Shadow Copy.0 data rates? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Answer: A. Add a USB hub to each computer. B. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2. Which of the following is the BEST solution? m QUESTION NO: 323 96 .actualtests. Use a TPM Chip. C. D. 128-bit card D. 16-bit card B.www. Add an infrared connection to all computers." .G Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. Use a MAC filtering. Add a Bluetooth connection to all computers. Enable DHCP. E.co A technician must come up with a solution to control multiple computers with a single monitor. A. C.D. B. Disable SSID broadcast. Use WPA encryption. Any Time. Add a KVM switch to thetechnicians computer. sts . 32-bit card C. D.

2. A worm self-replicates.0Mbps. A virus does not require user interaction. D. 20Mbps. Leave the current service call to make the next service call. Answer: C Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician.co m . 450Mbps C.5Mbps. 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A. 10Mbps.actualtests. and go to the next service call. Any Time. apologize." . Stay on the current service call and arrive late on the next service call. C. 16Mbps. Call the next service call. Make the first appointment and then. 1. Try to hurry at the first appointment to make it to the second appointment in a timely manner. call the second customer and explain you are running late. apologize. D. and reschedule. B.5Mbps. A virus self-replicates. Which of the following is the BEST resolution for the issue? A. B.0Mbps. 2. 360Mbps D. 1. Go to the second appointment because it is listed as priority and then reschedule the first. and reschedule. after completion. Call the second customer. B. A worm requires user interaction. C.com 97 Ac A. 12Mbps. Which of the following would be the BEST way to handle the situation? sts QUESTION NO: 327 . Rush to finish the job. 480Mbps B.CompTIA 220-701: Practice Exam A. D. "Pass Any Exam. this is going to make the technician late for the next service call appointment. tua lTe A technician scheduled two customer service appointments at the same time without realizing.www. C.

Answer: C QUESTION NO: 330 Answer: B QUESTION NO: 331 Which of the following connectors are used on the end of a fiber cable? A.com Ac A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 329 A customer states that the computer is making a loud noise. tua lTe A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Explain that the issue can not be resolved because the technician does not understand the language. Call another technician who has worked with this customer in the past and inquire about any prior issues.www. D. Tell the customer that the operating system is corrupted and must be reinstalled. C. Which of the following should the technician do FIRST upon arrival at the customer site? A. Any Time." . BNC D. B. RJ-45 C. Which of the following options should the technician do NEXT? sts . B.actualtests. ST "Pass Any Exam.co m 98 . The current language on the workstation is the customers native language. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. D. Ask the customer if the technician can change the language. RJ-11 B. C. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Change the language and complete the service call. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.

actualtests. Windows Media Center C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 332 A workstation is running slow on certain applications during the day. Windows XP Professional B.www. Windows XP Professional Answer: B QUESTION NO: 335 "Pass Any Exam. Which of the following applications can be used? A. Any Time. Windows 2000 Professional sts Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? . Windows Vista Home Basic B. WindowsVista Business D.co m . Windows Vista Home Premium C. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. WindowsVista Ultimate C." . Windows Defender B. Windows Sidebar D. Windows Narrator Answer: C QUESTION NO: 333 Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XPMedia Center D.com 99 Ac tua lTe A.

D.CompTIA 220-701: Practice Exam A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. D. B. targeted email that is directed at a group of users so that it appears to be from a legitimate source. LCD failure Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A. Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A. Answer: C QUESTION NO: 338 The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? A. applets.actualtests.com Ac tua lTe sts . hives. C. a worm that attacks multiple computers and memorizes each computers keystrokes. Hard drive failure C. Pointing stick failure B.www. C. icons. Task Manager B. Memory failure D. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. gadgets." . Sidebar Interface "Pass Any Exam. a person who go through a corporations waste to see if they can use any of the information. Which of the following is the MOST likely cause? A. B. Any Time.co m 100 .

a computer must meet which of the following hardware requirements? A.actualtests." . Any Time. Smart cards D. Biometrics tua lTe Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? sts .www. Aero Display Manager Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. Key fob C. D. Spooler service needs to be restarted.co m 101 . C. LCD monitor D. B.CompTIA 220-701: Practice Exam C. 512MB RAM "Pass Any Exam. The printer drivers need to be rolled back to a previous version. The printer was working fine Friday. Which of the following is MOST likely the issue with the smearing print? A.com Ac A. Too many pages are being sent to the printer at one time. Answer: C QUESTION NO: 340 Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface. 800MHz processor B. User Account Control D. Username B. 128MB graphics card C. Wrong type of paper is being used for this printer.

Question the user to determine what has caused the video card to fail. D. Right-click the applications shortcut and choose Properties. the technician believes that the computers video card has failed." . Replace the video card to confirm diagnosis. Right-click the applications shortcut and choose Explore. The Previous Versions tab within an application shortcuts Properties sts Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? . C. Right-click the applications shortcut and choose Properties.actualtests.co m . D. B. C.www. DOSKEY C. Enter the Compatibility tab and select Run in 256 colors. CONVERT. Verify that all other computer components are operating normally.EXE D. Select Disable Visual Themes. Answer: A "Pass Any Exam. which of the following will BEST fix this issue? A. The Compatibility tab within an application shortcuts Properties B. Right-click the applications shortcut and choose Compatibility. Any Time. After speaking with the user and examining the symptoms. Establish an alternative diagnosis.com 102 Ac tua lTe A. Which of the following steps should the technician take NEXT? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 342 A user reports that no picture is appearing on the monitor. Without changing Windows Vistas system-wide color depth settings. Answer: A QUESTION NO: 343 Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly. Enter the Compatibility tab and select Disable Visual Themes. B. Select Run in 256 colors.

Hard drive Answer: D QUESTION NO: 346 Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware." .co A customer reports that every time Windows loads a message that one or more services failed to start is displayed. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the "Pass Any Exam.www.com 103 Ac tua lTe A. Dxdiag C. Disable Automatic Restart Answer: C QUESTION NO: 348 A technician is working on a computer that has a virus downloaded on it. Last Known Good Configuration D. Which of the following should be used to troubleshoot this error? m .actualtests. RAM D. Which of the following Advanced Startup options would BEST resolve this issue? A. Any Time. Telnet D. Event Viewer sts .CompTIA 220-701: Practice Exam QUESTION NO: 345 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Processor C. Case fan B. Active Directory Restore Mode C. Which of the following is MOST likely the issue? A. Debugging Mode B. Device Manager B.

Last Known Good Configuration C. a computer is getting stop errors.actualtests. but the stop errors continue." . Last Known Good Configuration C. Emergency Repair Disk (ERD) D. Systems Restore Answer: D QUESTION NO: 350 A. Which of the following would get the computer back to the operational state it was before the install? A. Back up of the data C. The technician has uninstalled the program.CompTIA 220-701: Practice Exam virus. Safe Mode B. Which of the following would need to be created prior to the installs? lTe sts . Any Time. Debugging Mode B.com Ac tua A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Disable Automatic Restart Answer: A QUESTION NO: 349 After installing a program. Restore Point B. Which of the following Advanced Mode Options should be used to start up the computer? A.www. Wattage and size B.co m 104 . USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A. Safe Mode D. Resistance and size "Pass Any Exam. Debugging Mode D.

CompTIA 220-701: Practice Exam C. Indexing D. Chkdsk B. 802. Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802. The access point is next to a speaker B. Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2.11g D.11n C. Any Time." . Scandisk Answer: C "Pass Any Exam.www. Electrostatic Discharge (ESD) C.11 standards operates at a maximum speed of 11Mbps? A.com Ac tua lTe sts . Defrag C.co m 105 .actualtests. Which of the following would MOST likely cause the connection drops? A. 802.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files.11b B. 802. Voltages and size D. 802. Cordless phones D.4GHz wireless access point that drops connections. Which of the following would BEST assist their searches? A.

The fastest cache that resides outside the chip level. The technician does not have the necessary permissions. Send a test page to the printer. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. C. The largest cache that resides outside the chip level. B. D. Replace all of the print cartridges. C. Answer: C QUESTION NO: 356 A user reports that print jobs are not printing. When the technician tries to delete the job. C. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. The fastest cache that resides at the chip level. B." . Which of the following is the MOST likely reason? A. Once a job is submitted to the queue it cannot be removed. Answer: C QUESTION NO: 358 A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. The user submitted the job as a priority.co m . The largest cache that resides at the chip level. The job must be deleted using theprinters front panel. Power cycle the printer. Which of the following options would BEST help troubleshoot the problem? A. D. D.actualtests.com 106 Ac tua QUESTION NO: 357 lTe Answer: B sts .CompTIA 220-701: Practice Exam QUESTION NO: 355 Which of the following BEST describes L1 cache? A. Which of the following is the MOST likely cause of the missing detail? "Pass Any Exam. Any Time. Run an alignment page. B. A user reports that the print jobs from a color inkjet printer appear fuzzy. it will not delete.www.

802. D. The printer is set in draft mode in the printer properties.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A. Some of the inkjets are clogged in the cartridge. WPA withshareD. Gigabit Ethernet B. Bluetooth Answer: A Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.www. WEP2 withshareD.11b C.key authentication Answer: B "Pass Any Exam.actualtests. 802. WPA2 withshareD. Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A. WEP withshareD. Infrared D. Wi-Fi C. 802. C." .co m 107 .com Ac tua lTe sts QUESTION NO: 360 .key authentication C.key authentication B.11n B. Any Time. B. This printer is not capable of printing such fine details select another type of printer.CompTIA 220-701: Practice Exam A.11a D.key authentication D. The printer does not support the font on the document. 802.

replace the printer and then print everything that was saved. convert B. Notify all users before unplugging the printer. C. Delete all print jobs before replacing the printer. boot.com 108 Ac tua lTe sts A. Which of the following is MOST likely the cause of this problem? A. C. chkdsk "Pass Any Exam. The system cannot connect to the network. Answer: B QUESTION NO: 365 Which of the following commands will partition a hard disk on a Windows XP computer? A. Save all print jobs.co m Which of the following utilities can change the startup programs? . D.actualtests. msconfig D. D. fdisk C. sysedit B.CompTIA 220-701: Practice Exam QUESTION NO: 362 A technician must replace a network printer.ini C. B. Any Time. Which of the following is the FIRST step the technician should take? A. Unplug the network printer and then replace with a new printer. msinfo32 . Answer: A QUESTION NO: 363 Answer: C QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.www. The automatically restart feature in System Failure option is on. The hard drive is faulty and needs to be replaced." . B. The system does not have enough free hard drive space.

Start>Run>Regedit B.actualtests. Enter hard drive information manually into theNtldr file.CompTIA 220-701: Practice Exam D." . Control Panel>Hardware Devices>Settings lTe A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Enter hard drive information manually into the Boot. After installing the hard drive which of the following must the technician do NEXT? A. BIOS>Power Menu>S11>Hibernate D. Device Manager>Computer Properties C. C. D.www. Control Panel>Power Options>Hibernate tab B.co m 109 . In which of the following can the technician go to review the IRQ settings? sts . Device Manager>Power Options>Check-off the Hibernate box C. My Computer>Hardware>Settings D. Answer: D QUESTION NO: 367 Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A. format Answer: B QUESTION NO: 366 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect.com Ac tua A.bat. B. Enter hard drive information manually into the BIOS. Control Panel>Hardware>Systems>Power Management>Settings Answer: A "Pass Any Exam. Any Time.ini file. Enter hard drive information manually into the Autoexec. The technician suspects an IRQ conflict.

D. Answer: A QUESTION NO: 372 A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Which of the following is the solution? A. The pick-up roller is defective.com Ac tua QUESTION NO: 371 lTe sts . On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps.actualtests. D. D. Power supply is the wrong form factor. APM is off. CMOS battery is dead.www. B. Powersupplys fan is defective. B. Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. Power supply wattage is too low.co m 110 . The feed roller is defective. C. Any Time. C. Which of the following is the MOST likely cause? A." . B. The toner cartridge is defective. Power supply wattage is too high. C. The workstation does not power up properly. BIOSis reporting a memory error.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician has just installed Windows 2000 on a computers clean hard drive. Answer: C A technician has replaced a bad power supply in a workstation. The workstation will power up if only a single drive is connected. Which of the following is the MOST likely problem? A. Which of the following is the MOST likely cause? "Pass Any Exam. Hard drive is faulty. The fuser unit is defective.

DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A.CompTIA 220-701: Practice Exam A. Window Vista Home Premium D.com Ac tua lTe sts QUESTION NO: 374 . DLT D.actualtests. Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A. ECC Answer: B "Pass Any Exam.co m 111 ." . C. Power supply is the wrong wattage. Windows XP Professional C. ECC C. UPS B. D.www. DDR C. Any Time. SLI D. Power supply is the wrong voltage. SLI B. Windows Vista Home Basic B. Powersupplys fan is defective. B. WindowsVista Business Answer: C Which of the following technologies corrects errors in memory devices? A. Power supply is the wrong form factor.

Error detection C. Parallel B.0 D. Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port. SSID broadcasts C. WEP keys B.CompTIA 220-701: Practice Exam QUESTION NO: 376 Which of the following is a benefit of having parity on a memory device? A. VPN B. Better cooling D. FTP D. SMTP Answer: A QUESTION NO: 379 Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? A.co m . MAC filtering "Pass Any Exam. Lower cost B. but requires the last device to use a terminator? A. USB 2. Any Time." .www.actualtests. IEEE 1394 C.com 112 Ac tua lTe sts . SNMP C. SCSI Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A.

CompTIA 220-701: Practice Exam D. WPA keys Answer: C

QUESTION NO: 380 Two wireless access points are located near each other, which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. Channel number C. SSID broadcast ID D. IP address range

QUESTION NO: 381

Answer: A

QUESTION NO: 382

Which of the following is a type of interference that can adversely affect wireless communications? A. RFI B. CRT C. EMI D. ESD Answer: A

QUESTION NO: 383

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A. Adware B. AD.hoc C. Worms D. Phishing

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CompTIA 220-701: Practice Exam Which of the following information can be found on a MSDS? A. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Network diagram to prevent damaging any cables Answer: B

QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue? A. Touch pad B. Flash drive C. IEEE 1394 port D. LCD display Answer: A

Answer: C

QUESTION NO: 386 Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Voltage or shocks C. Static or ESD damage D. Heat or burns

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A. Replace communications cable. B. Check to the correct type of paper is being used. C. Add additional memory to the printer. D. Change the toner cartridges.

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QUESTION NO: 385

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. LCD monitor B. CRT monitor C. NIC D. Memory chip Answer: D

QUESTION NO: 388

Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B. UTP C. RJ-11 D. Fiber Optic Answer: A

QUESTION NO: 389

A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. Fax machine C. Scanner D. Dial-up modem Answer: A

QUESTION NO: 390 After upgrading to Vista a user notices a clock, calendar, and several other items on their display. If they want to add more gadgets, which of the following features should they research? "Pass Any Exam. Any Time." - www.actualtests.com 115

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CompTIA 220-701: Practice Exam A. BitLocker B. Defender C. Sidebar D. User Account Control (UAC) Answer: C

QUESTION NO: 391 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. B. The drives device driver needs to be updated. C. The sound card is not connected properly. D. Decoder software needs to be loaded. Answer: D

QUESTION NO: 392

Which of the following is BEST used to cool down the CPU? A. Case fan B. Heat sink C. Power supply D. Decreased RAM Answer: B

QUESTION NO: 393 A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes.

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Document findings, actions, and outcomes. C. Verify full system functionality. D. Test the theory to determine cause. Answer: C

QUESTION NO: 395

A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps should the technician perform FIRST? A. Ask the customer questions to identify the problem. B. Establish a plan of action to resolve the problem and implement a solution. C. Document findings, actions, and outcomes. D. Verify full functionality and implement preventative measures.

A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes, mouse movement and the power light is blinking. Which of the following is causing this to happen? A. The BIOS need to be updated. B. The power supply has a loose connection. C. The keyboard is faulty. D. The system is in hibernation mode. Answer: D

QUESTION NO: 397 "Pass Any Exam. Any Time." - www.actualtests.com 117

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heatsinks provide active cooling.heatsinks are not. Ctrl + alt + L "Pass Any Exam. C. tua A user purchased a TCP/IP laser printer. The technician needs to map the drive. Which of the following is MOST likely the cause for this problem? A. Fans provide passive cooling. B.www.com Ac A. Download the latest drivers from the manufacturer. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 399 sts . The technician needs domain administrator rights.actualtests. Fans provide active cooling. The operating system is corrupt.heatsinks do not. Ctrl + alt + delete then lock computer B. The technician needs local administrative rights. B. Configure NetBEUI settings. Print out a test page. D. Fans are applied with thermal compound. Answer: A Answer: D QUESTION NO: 400 On a Windows computer. Answer: A QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation.co m 118 . Any Time. B. Fans must be directly applied to the cooled component. D. C. A. D. Configure the IP settings.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). C." .heatsinks provide passive cooling. Windows key + L C.

Windows key + Alt + M Answer: A. B. The adapter was rated for 110-120 Volts.www. Answer: D "Pass Any Exam. The adapter was rated at 50-60 Hertz. C. The adapter was rated for 220-240 Volts. Which of the following is the MOST likely explanation? A." . The monitor and laptop video cards are incompatible. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. The laptop BIOS was not updated to support external video.actualtests. A CD. The video cable connecting the monitor is loose. Windows key + alt + delete E. Which of the following is the MOST likely cause? A. the AC adapter for their older laptop quit working. A hard drive with more than 4MB of free space B. B. Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe. The function key was not pressed to toggle the video output. D.CompTIA 220-701: Practice Exam D. which of the following must be available in the computer? A. Any Time.co m 119 . C. A video card with at least 16MB of VRAM D.ROM drive C.B QUESTION NO: 401 When installing the Windows XP operating system using RIS. D. The AC adapter was inserted in the incorrect port.com Ac tua lTe sts .

Answer: C QUESTION NO: 405 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. Adjust the refresh rate of the display to 72 Hertz.CompTIA 220-701: Practice Exam QUESTION NO: 404 A user reports that when they attach an external monitor to their laptop. A Remote Desktop session has been established on laptop.co m A user reports that when they are typing. . IPSec B. Uncheck Extend my Windows Desktop in the Display Properties. The mouse pointer software is corrupt. C. D.www. Any Time. D. Toggle the function key for the video display. Which of the following will correct this problem? A. The sensitivity of the touch pad is too high.com 120 Ac tua QUESTION NO: 406 lTe Answer: A sts A. EFS C. B." . The laptop is near a source of EMF interference. B. Change the display resolution to a lower setting. Physically destroy the disk platters. CHAP II Answer: B QUESTION NO: 407 When disposing of old hard drives. Which of the following is the MOST likely cause of the problem? . which of the following MOST reliably prevents all data from being stolen? A. their pointer will randomly move about the screen or highlight words. PGP D. B. "Pass Any Exam. Store the drive next to a magnet for one hour. instead of seeing their desktop they only see their background graphic.actualtests. C.

C. they notice the system takes a long time to display the desktop. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A.com Ac tua lTe sts . Install anti-virus software. B. B. C. D. Install network monitoring software and perform a trace. Answer: D QUESTION NO: 409 Which of the following should be performed FIRST before accessing the Internet? A. Perform a disk defragmentation. Remove the control circuit board from the drive. Remove unneeded startup applications. Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. C.www. D. D. Configure biometric authentication. Run thechkdsk /f command on the system. Run the defrag command on the system. B. Run a full anti-virus scan. Which of the following steps would shorten the startup time? A. D.actualtests. Any Time." . Install system patches. Decrease the size of the paging file. Setup user profiles.CompTIA 220-701: Practice Exam C. Format the drive. Answer: D "Pass Any Exam. Encrypt all local data files. After completing the initial configuration.co m 121 .

Which of the following is MOST likely causing this? A. Boot the computer in Safe Mode. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Answer: B "Pass Any Exam.B QUESTION NO: 413 A technician is troubleshooting a computer error. They have had problems installing this application in the past. Document the issue and the applied solution. The customer can power up the laptop when using the power cord without the docking station. Which of the following should the technician do FIRST after the problem is resolved? A.actualtests. Launch the File and Transfer Wizard. Answer: C Answer: A. Call the department management to document the issue. The laptop power cord is being used instead of the docking station power cord. D. C. D. m QUESTION NO: 412 122 .CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. Post the solution on an online tech forum.com Ac tua lTe A. sts . After initial troubleshooting. E. Read the application release notes." . The laptop battery is defective and needs to be replaced. D.www. B. C. The customer is using the laptop power button instead of the docking station power button. The laptop has an electrical short in the power supply. they called the OEM and identify the problem. B. Which of the following steps should the technician take prior to installing the application? (Select TWO). Create a restore point.co A customer calls a technician to request assistance in installing a new accounting application. B. Defragment the hard drive. C. Any Time. Describe the issue at the next staff meeting.

0. NetBIOS C. Monitors sessions between two hosts C.co m . Class A B. Any Time. Class B C. C. DLC E. It runs faster than the processor speed. B. Provides a logical connection between a workstation and the network infrastructure D.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192. D. Provides a physical connection between a workstation and the network infrastructure tua lTe sts . TCP D.168. It runs slower than the processor speed. Class C D.www. Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. IP "Pass Any Exam.com 123 Ac A. SPX B. Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO).10 is an example of which of the following address classes? A. It runs at processor speed. A. Assigns IP address to the workstation B. It runs at half the processor speed." .

Disassemble the monitor to prepare disposal of parts independently. Dispose of the monitor in the trash.actualtests. Any Time. The customer has required all personal information be migrated to the new computer including favorites. From Windows Explorer. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. cached website credentials and desktop preferences. C. B. A hub broadcasts all traffic to all ports.E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A." . D. and import it to the new system. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. C.com Ac tua A. Dispose of the monitor according to applicable environmental regulations. D.co m 124 . Which of the following can the technician do to ensure all settings are moved to the new computer? . Which of the following should they do NEXT? A. Answer: B "Pass Any Exam. Hubs are limited to a bandwidth of 4Mbps. Use the USMT to export the data from the old system. copy the users profile from the old system to the new system. Useregedit to export the user data to the new system. C. B. A hub directs traffic between locally attached computers. D. B. lTe sts A technician needs to provide a customer with a new computer running Windows Vista.www. Hubs only support TCP/IP protocols.CompTIA 220-701: Practice Exam Answer: C. Discharge the CRT prior to disposal.

CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Keep the files on the portable drive and then look at them later for confidential material. Answer: A "Pass Any Exam. C." .actualtests. Which of the following should the technician do? A. D. they can connect to the network. C.co m 125 . D. The power management settings on their laptop are set to disable the internal NIC. Any Time. Provide copies of the files to the people named on them. B.com Ac QUESTION NO: 423 tua lTe sts . Update the drivers for the video card. B. Call the person that wants the disc burned andask them if they can look at the files. While preparing the files for the disc burning. D. Delete the files off the portable drive once they are finished burning the disc. Format the hard drive and reinstall the OS. Lower the pointer speed in the Mouse Control Panel applet. the technician notices files that pertain to other employees. The laptop is not receiving enough power from the battery so a second battery should be installed.www. Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power. C. If they connect the AC adapter. B. The laptop is not receiving enough power from the battery so the battery should be replaced. Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. The laptops NIC needs updated drivers. Which of the following is the MOST likely cause? A. Which of the following is the BEST option to solve this issue? A. Update the drivers for the touchpad.

understand. C. Which of the following actions should be taken? A. providing standard permissions. Which of the following should the technician do? A. Report the issue to theusers manager and return the next day to work on the issue. The technician needs to work on the issue but is distracted by the users mess. "Pass Any Exam.co m . The user is quite messy and has a lot of paper strewn about. Carry it with the screen closest to your body. Receive. Reset the password for them and inform them of their username. Carry it by holding it upside down by the base. Follow thecompanys established guidelines to reset passwords. Organize theusers papers into file folders. Schedule a later time to call them back once they remember their username." . C. B. B. Tell the user that they will return later in the day once they have cleaned their desk. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A. put on hold and forward.CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue. C. D.com 126 Ac tua lTe sts . however.www. Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset. Carry it by using both the power and video cords for stability. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A. Any Time. Create a new account for the user. D. they cannot identify their username. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. B. D. Carry it with the protrusion on the back facing your body.actualtests.

put on hold. Update the OS with the most recent patches. give first impression. C. C. Respond by informing caller to slow down and change their attitude. C. D. interpret. Receive.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly. Which of the following is the BEST course of action? A. B. and forward." . Any Time. "Pass Any Exam. it sounds like an airplane taking off. Listen to callers concern without interrupting and being judgmental. D. B. ask for help and respond. Respond by asking the caller to slow down and repeat the concern twice. Check the BIOS for temperature changes.www. C.co Answer: B m . Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. tua lTe A customer reports that when the computer starts up. evaluate and respond. Receive. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. B.actualtests. Email the manufacturer with the details of the issue. Receive. Ask the caller to call back when they are in a better mood.com 127 Ac A. Open the case and determine the cause of the noise. Research online forums for assistance. D. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen. Which of the following would be the MOST effective way to respond to this call? A. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . Attempt to replicate and verify the issue. Verify that the user has not made any OS changes.

Forward the customer to another technician in order to listen to the co-worker. D.actualtests. D. Which of the following is the BEST course of action? A. The technician receives another incoming call from the technician's friend. Put the customer on hold just for a few minutes. Forward the customer to another technician. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. B. Which of the following is the BEST course of action? . C." . C.www.com Ac tua lTe A. Put the customer on hold just for a few minutes and assist the co-worker. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. At the same time. 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call. Any Time. Write down error code and ask for assistance. B. Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A. Answer: B "Pass Any Exam. 12 volts C.CompTIA 220-701: Practice Exam D. 24 volts D. sts A technician is on the phone with a customer. Ask the customer's permission to put them on hold.co QUESTION NO: 432 m 128 . a co-worker asks the technician for assistance. Avoid the incoming call and call back later. 6 volts B.

com Ac QUESTION NO: 436 tua lTe sts . the technician believes that firewall settings may be the cause. B.www. Answer: D A technician is dispatched to investigate claims that a user is accessing inappropriate content at work." . disabling the firewall did not help the issue.actualtests. D. D. Answer: B QUESTION NO: 435 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Replace the workstations NIC. Install anti-spyware and run an initial scan. Replace the motherboard and perform a system restore. Which of the following troubleshooting steps should the technician take NEXT? A. D. Which of the following should the technician do NEXT? A. Perform a virus scan and evaluate the results. Contact the user to determine if any recent changes have been made to the computer.co m 129 .CompTIA 220-701: Practice Exam QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error. Use Windows Recovery Console to perform a repair installation of Windows. C. however. Document that disabling the firewall did not solve the issue and call another technician for assistance. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Replace RAM modules and verify that all other system components are operating properly. Report theusers story to management and wait for further instructions. B. Reinstall the firewall software. Answer: D "Pass Any Exam. B. C. Any Time. Which of the following troubleshooting steps should the technician perform FIRST? A. C. The technician speaks with the user. Establish a theory as to what caused the changes to the computer. Formulate another theory as to what might be causing the problem. After speaking with the user.

from computers which are in for repair. Insist that the user immediately delete the content. Plug the computer into a different power outlet. Use a surge protector. C.CompTIA 220-701: Practice Exam QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street.com Ac A technician notices co-workers copying files onto their personal storage media. Answer: A QUESTION NO: 438 While troubleshooting a problem on a users computer.www. Delete all the illegal content from the user's computer. Which of the following describes the BEST course of action? A. B. Use an uninterruptible power supply (UPS). Answer: D QUESTION NO: 440 An IT service provider receives laptops from many different customers. Confiscate the co-workers personal storage media. Report the situation to appropriate authorities. C. Which of the following can the technician recommend? A. Report the situation to the appropriate authorities. Notify the customer about their stolen data. B. Use a signal attenuator.co m 130 . D." . When is it appropriate to make copies of a customers confidential data? "Pass Any Exam. B. Ignore the situation so as to avoid workplace conflict. D. a technician discovers content which they believe may be illegal. Which of the following is the BEST course of action? tua lTe sts . Answer: B QUESTION NO: 439 A. D. Any Time. C. Ignore the content and complete the repair.actualtests.

C. B. Any Time. Answer: D "Pass Any Exam. For backup purposes and if the technician deems it necessary.www.CompTIA 220-701: Practice Exam A.actualtests. random characters? sts . C.co m 131 . D. D. DDR3 B. Windows XP Home Edition. RDRAM C." . SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A. An invalid IP address lTe Which of the following can cause a printer to output nonsensical. Windows XP Professional. A corrupt software driver B. Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. Excessive humidity C. B. It is not appropriate unless the content is public knowledge. DRAM D. For backup purposes and with thecustomers permission. It is never appropriate to copy acustomers data.com Ac tua A. Windows 2000. WindowsVista Ultimate. resulting in the need for continuity chips in otherwise unused slots? A. A low toner cartridge D.

HTTP . which of the following hardware components needs to be installed? A.actualtests. TV tuner card C. WEP B. Which of the following components should the technician replace? A.com 132 Ac tua lTe sts A. Processor "Pass Any Exam. HTTPS C. Video capture card Answer: B QUESTION NO: 445 Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A. SFTP B.www. KVM switch B. Docking station D.CompTIA 220-701: Practice Exam QUESTION NO: 444 If using Windows Media Center. HTTPS Answer: C QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down. L2 cache B." . Any Time. WAP C. CMOS battery C. WPA D. WAP D.co m Which of the following protocols is used to encrypt data on a wireless network? .

A.co QUESTION NO: 449 m 133 ." . D. Check to see if wireless is turned on.www. Devices by type B.com Ac tua lTe A. Check the software for a complete install. Hidden devices D.CompTIA 220-701: Practice Exam D. I/O address ranges E. Which of the following is the FIRST course of action to take on the laptop? . System clock Answer: B QUESTION NO: 448 Which of the following is the maximum partition size of the FAT32 file system? A. 32GB C. 1024GB D.actualtests. Check the wireless card to be sure it is seated correctly. B. C. Explanation of error codes Answer: A. Check the wireless card for antenna connections. sts A users laptop has a built-in wireless NIC and cannot see the network. 2048MB Answer: B Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE). Mapped network drives F. 16GB B. RAM capacity C.D "Pass Any Exam.C. Any Time.

is used for Telnet? A. Passive C.com Ac tua lTe sts . 2335 D. Multimedia B. Liquid D. Graphics accelerator "Pass Any Exam. 80 D. Any Time. 23 B. by default.actualtests. Capture D. 80 B.co m 134 . Heatsink B. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers. 110 C. 8080 Answer: A QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A.www.CompTIA 220-701: Practice Exam QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A." . Active Answer: D QUESTION NO: 452 By default. 25 C. TV tuner C. which of the following ports is used for Remote Desktop (RDP)? A.

" . VPN D. WAN B.actualtests.www. TELNET Answer: C QUESTION NO: 458 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. Any Time. SATA D. Enable Boot Logging C. Wireless card C.co m 135 .com Ac QUESTION NO: 457 tua lTe sts . NIC B. Safe Mode with Command Prompt B. Safe Mode with Networking Answer: A Which of the following network types provides a secure connection to a private network over the Internet? A. Last Know Good Configuration D. Bluetooth Answer: A QUESTION NO: 456 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? A. HTTP C.

Use the Safely Remove Hardware icon in the System Tray.www. Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away. Which of the following should the technician do? "Pass Any Exam. Operating system B.co m 136 .com Ac Which of the following should a technician do in order to remove a USB storage device in Windows 2000? tua QUESTION NO: 460 lTe sts . Turn off the power to the USB device first then the computer. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing." . Crossover cable D. Router C. The technician has determined this can be done.CompTIA 220-701: Practice Exam A technician receives a call from a client requesting that a faster CPU be installed into their PC. Firmware D. Chipset Answer: C QUESTION NO: 459 A customer has two computers with NICs installed. Which of the following must the technician update? A. Switch Answer: C A. but the motherboard needs an update.actualtests. Bridge B. B. Which of the following would be the BEST recommendation to the customer? A. D. Memory C. C. Any Time. Unplug the device from the computer. Use the Safely Remove Hardware icon in the Control Panel.

QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A. D.CompTIA 220-701: Practice Exam A. Answer: A QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. create the folder on a flash drive and then click and drag the new folder to the desktop. a technician should advise the customer to: A. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. B. Send the drive to a data recovery company. use the run command and type folder. Improved security features C. C. C. Improved performance B. create the folder in My Documents then click and drag the new folder to the desktop. use their telephone number as the WEP key. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed.co m 137 . C.www.actualtests. B. Improved video game performance "Pass Any Exam. D. Improved registry settings D.com Ac tua lTe sts Answer: A . B. rightclick on the desktop. try and keep the same password so the customer can always remember it." . try not to use numbers in the password. D. change the password frequently. select new. and select folder. Answer: D QUESTION NO: 462 When setting up security for a wireless home network. Any Time.

Answer: C QUESTION NO: 468 "Pass Any Exam. Boot the unit in Safe Mode by pressing F5. Have the user check external drives for media.actualtests. Which of the following is the FIRST item to check? A. C. Have the user power off for five minutes then restart the system. Boot the unit in Safe Mode by pressing Ctrl/Esc. Which of the following is the FIRST step the technician should take? A. D. B. The monitor driver version C. Boot into setup/BIOS and check the Graphics options. Boot the unit in Safe Mode by pressing F8. C. Any Time. Boot into BIOS and check the hard drive status. If the monitor has been degaussed recently B.com 138 Ac tua lTe A. sts A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. B. The refresh rate for the external display Answer: D QUESTION NO: 466 Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work.www. D. Which of the following options is the FIRST step in successfully booting the computer? .co m ." . Run a check disk operation on the hard drive. The power to the external displays docking station D.

B. C. B. When WindowsStarts. Which of the following is the BEST recommendation that a technician could make when configuring the printer? tua QUESTION NO: 470 lTe Answer: D sts A." . press F8 and select Safe Boot. Set the printer to DHCP. B. The technician tries to boot the computer with the Windows CD in the drive.1. . Set the IP address to match the gateway address.www. D. When Windowsstarts. website where cookies are required.0. Configure the printers IP to 127. The technician explains this is a: 139 . however. Answer: D QUESTION NO: 469 A.0.com Ac A customer wants to add a network printer to a home network. Boot into BIOS/Setup and update the BIOS. C. C. the computer boots off the installed operating system on the hard drive. website that does not require a password to log in. Enable print sharing from the main computer.CompTIA 220-701: Practice Exam A technician wants to reinstall Windows operating system on a notebook computer. Which of the following is the BEST course of action to take? "Pass Any Exam. D. D. secure website. Which of the following is the FIRST action the technician should take? A. Boot into BIOS/Setup and change the boot sequence. press F8 and select Last Known good configuration.actualtests. popup advertisement that has been blocked. Any Time. Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning.co m A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.

C. replace the network card in the printer. "Pass Any Exam. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. B. Which of the following is the BEST course of action to determine the cause? lTe sts ." . Ask the customer how the laptop is being used when it reports the error. B. Which of the following would be the NEXT troubleshooting step? A. The technician arrives and finds the printer is online but there are not any lights on the network card. B. Check the quick setup guide for BIOS settings. Ask the customer what is occurring when the display is lost.co m . The NEXT step to evaluate the problem is to: A. Check to see if the monitor and computer are powered by a UPS. C. Answer: C QUESTION NO: 473 Answer: B QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. Run the computer until the error occurs then find where the source of the heat is. Remove the power and check the position of the jumpers on the motherboard.CompTIA 220-701: Practice Exam A. Replace the video card because there is no display. Answer: B QUESTION NO: 472 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. tua A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times.com 140 Ac A. C. Remove the battery and run the laptop on the external power supply. Consult the maintenance manual for the error code. B. D.www. D. check the printer for paper jams in the path. Unplug and then re-connect all cabling to the components. Update or reinstall the display driver.actualtests. D. Check the System Event log for over temperature entries. pauses and then repeats. Any Time.

www.co Answer: B m 141 . Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use. Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color.CompTIA 220-701: Practice Exam C. power off the printer. Hibernation C." . Shutdown lTe Which of the following power saving modes in Windows XP uses hard disk space to store active memory? sts QUESTION NO: 476 . WPA encryption D. have the customer clear the print queue and reboot. The technician knows the print server had maintenance done over the weekend that included driver updates.com Ac tua A. D. cycle the power on the printer and observe the boot process. check the printer properties on the server. Standby B. Smart card authentication C. C. Any Time. Biometric authentication Answer: D "Pass Any Exam. power cycle the printer to update the driver. Which of the following security technologies is this considered? A.actualtests. The NEXT action would be to: A. flash the firmware on the printer to match the new driver. have each user remove and re-install the printer to update the driver. Sleep D. D. B. but only in monochrome. Password authentication B.

The technician on call determines that the PC is powered on and is not in standby mode. Reseat the video card. try turning the monitor on/off. Which of the following steps should the technician recommend the user take in order to resolve the problem? A.com 142 Ac QUESTION NO: 480 tua Answer: C lTe A. Turn the monitor on/off.CompTIA 220-701: Practice Exam QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. Which of the following Windows services is not starting during boot? m . WPA2 B. check the power cable on the monitor." . C.www. D.co A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. check the video cable from the monitor to the PC. Add Hardware Wizard C. Check the video cable from the monitor to the PC. WEP C. reseat the video card. check the power cable on the monitor. WPA D. WPA. Print Spooler D. Computer Browser B. reseat the video card in the PC. IPSec Services sts . Any Time. Answer: C "Pass Any Exam.AES Answer: A QUESTION NO: 479 A user calls to report a completely blank screen on their PC. try turning the monitor on/off. B.actualtests. Turn the monitor on/off. check the video cable from the monitor to the PC.

co Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? m . Northbridge Answer: A QUESTION NO: 482 Answer: C QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Southbridge Answer: A QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A. Southbridge B.actualtests. BIOS C. DMA controller C.www. Any Time. Southbridge D. Northbridge B." . CMOS D. Northbridge B. DMA controller sts . BIOS C. DMA controller D.com 143 Ac tua lTe A.

www. Verify that the power button is plugged into the motherboard. Which of the following is the NEXT troubleshooting step the technician should take? A. 775 C. DMA controller Answer: B QUESTION NO: 485 A desktop computer is not responding when the power button is pressed. BIOS D. Southbridge C.CompTIA 220-701: Practice Exam A. 959 D. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Replace the power button.actualtests. Slot A Answer: A "Pass Any Exam. Any Time. Answer: A QUESTION NO: 486 Which of the following demonstrates a physical method of intrusion detection? A. C. Check the power supply for voltage output.co m 144 . Bitlocker Answer: C QUESTION NO: 487 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. 478 B. B. Biometric password B. Northbridge B. D." . Case open switch D.com Ac tua lTe sts . Check the power outlet to verify it is supplying power. Port triggering C.

Verify when the last time the computer was working correctly was. Update the virus definitions and start a scan for viruses. The technician can ping the users workstation and the printer. It was working fine yesterday.co m . The printer has corrupt drivers. Any Time.E QUESTION NO: 490 When troubleshooting an issue with a customer. B. PCI express C.CompTIA 220-701: Practice Exam QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer. Answer: D QUESTION NO: 491 "Pass Any Exam.actualtests. Theusers workstation has a faulty NIC. DDR2 E. Dual-core Answer: A. The printer has a faulty NIC. Which of the following is the MOST likely cause of the problem? A. The technician can also print a test page from another workstation. Unplug the PC and put on an anti-static wrist strap.com 145 Ac tua lTe sts . The printer is no longer the users default printer. B. A." . SODIMM D. Multi-core B. D. D.www. Answer: A QUESTION NO: 489 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Inform the customer of how long it might take to resolve the problem. Which of the following is the FIRST thing the technician should do? A. C. C.

co m 146 . Any Time. Which of the following is a best practice? A. D. B. WPA D. Disable all file shares. Which of the following should be selected to BEST meet the user's needs? A. Answer: A QUESTION NO: 492 A user wants their computer to automatically receive updates from Microsoft. Update the network device drivers. Assign a password complexity policy. Check the print queue. B. Username/password B. Fingerprint scanner C. "Pass Any Exam. Which of the following is the FIRST thing a technician should check? A. D. Answer: A QUESTION NO: 493 Which of the following is an example of biometric security? A. C.com Ac tua lTe sts . Set automatic updates to download and install. C. MAC filtering Answer: B QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer. Turn on Automatic Updates.actualtests. Check power on theusers laptops. they do not want the updates to interfere while they are working. B. Set automatic updates to download only." . however. Turn off the firewall.www. Update the antivirus definitions.CompTIA 220-701: Practice Exam A technician is asked to connect a Windows XP SP3 computer to the Internet.

D. NTFS D. Check the disk for scratches. How should the technician troubleshoot this issue? A. Where should the technician make the necessary boot order changes? sts QUESTION NO: 496 . Check the CMOS battery. FAT32 Answer: C Answer: D QUESTION NO: 497 While installing Windows XP." .CompTIA 220-701: Practice Exam C.co m 147 . C. Any Time. D. Answer: B QUESTION NO: 495 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Check the boot order in the BIOS.com Ac tua A. FAT16 B. B. Check the network connections. Check for incompatible hardware. Motherboard settings B. The technician needs to change the computers settings to boot from a recovery CD. Which of the following file systems should the technician select? A. Firmware settings C. Answer: A "Pass Any Exam. Check the domain print server. a technician notices that the software hangs during the hardware detection phase.actualtests. BIOS settings lTe A user's computer does not boot.www. Jumper settings D. HPFS C.

The installation CD is not available. Which of the following is the BEST solution to locate the correct drivers? A." . Backup Manager C. select Properties B. Right-click Start menu.www. Check the manufacturer's website. The problem is related to large files being deleted. B.actualtests. C.CompTIA 220-701: Practice Exam QUESTION NO: 498 After several months users report that their computer runs slower. Check the USB port. select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. Right-click My Computer icon. Add Hardware Wizard. select Properties C. Right-click My Network icon. D.com Ac tua lTe sts . select Properties D. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A. Check the printers BIOS. Answer: B QUESTION NO: 501 "Pass Any Exam. Task Scheduler Wizard D. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Task Manager B.co m 148 . Right-click System Tray. Any Time.

www. HTTP Answer: C "Pass Any Exam. PC/XT D.CompTIA 220-701: Practice Exam Which of the following adapter cards is used to access the Internet through a telephone line? A. From the administrative tools applet Answer: C QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. NNTP B. ATX B. TELNET C. A cable modem D. Any Time." . SMTP D. A network interface card B.actualtests. Manually on the printer C. AT C. ACL Answer: A When a job fails to print. A T-1 connection Answer: B QUESTION NO: 502 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.co m . From the printer properties page D. From theprinters drivers B. where would a technician go in Windows to print out a test page? A. An asynchronous modem C.com 149 Ac tua lTe QUESTION NO: 503 sts .

NTP B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A. LDAP Answer: C QUESTION NO: 506 Which of the following transmission types allows for a NIC to send and receive data simultaneously? A. Port mirroring C. Hub B. Half duplex B. Full duplex D. Bridge D." . Port forwarding Answer: C QUESTION NO: 507 A. PPTP C.co m 150 .com Ac Which of the following network devices helps prevent data collision by not allowing data to be broadcast? tua lTe sts . Switch Answer: D QUESTION NO: 508 Which of the following network devices interconnects networks together? "Pass Any Exam. RDP D. Modem C.www. Any Time.

co m . Switch B. "Pass Any Exam. Router D. Hub Answer: D QUESTION NO: 510 A." . Switch B.actualtests. Ink jet printers are safe for the environment. Modem Answer: C QUESTION NO: 509 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device.www. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Any Time. C.com 151 Ac tua lTe Which of the following is a difference between a local printer and a network printer? sts . Answer: C QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A. while laser printers can be harmful to the environment. Modem C.CompTIA 220-701: Practice Exam A. Router D. Hub C. B. D. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer.

while an inkjet printer sprays the image on the page.actualtests. B. but the printer does not print the job.com Ac tua A. lTe A customer reports that while attempting to print a document it seems to queue up fine. Answer: C "Pass Any Exam. The control panel C. person who would be directly affected in the case of a breach.www. Which of the following may be the cause? sts QUESTION NO: 513 . C. Laser printers melt the image onto the page.co m 152 . The application used to create the document is incompatible with the printer. The writing element B.CompTIA 220-701: Practice Exam B. B. inkjet. Answer: D QUESTION NO: 512 Which of the following components is a distinguishing characteristic of a laser. C. Laser printers fuse the image to the page." . while an inkjet printer fuses the image to the page. and impact printer? A. The interface Answer: A Answer: C QUESTION NO: 514 Compliance regulations regarding data sensitivity are primarily created to protect the: A. customer's personal files and professional data. company's intellectual property and proprietary information. Laser printers use toner. Printer configuration is incorrect. C. D. equipment from abuse and misuse. Outdated or corrupt print driver. thermal. The power supply D. while the inkjet printer can only use ink cartridges. Any Time. D. A print job is waiting in the print queue. D.

800 x 640 D. SD flash drive C. Any Time. ATX C. B.co m In terms of screen resolution. solid state drive. 640 x 480 B. NLX D. network drive. SODIMM "Pass Any Exam." . optical drive. DVD/RW drive B. BTX B. Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A. hot swappable drive. 800 x 600 C.CompTIA 220-701: Practice Exam QUESTION NO: 515 In regards to computer case form factors. 1280 x 920 . Micro ATX Answer: A QUESTION NO: 516 A CD drive is a type of: A.actualtests.www. D.com 153 Ac tua QUESTION NO: 517 lTe Answer: B sts A. which of the following is the minimum default resolution setting that Windows XP supports? . C. which of the following provides the MOST room for effective cooling? A.

com 154 Ac tua lTe sts . Any Time. D. B. number of installed hard drives. B.CompTIA 220-701: Practice Exam D. auto sensing from 100 to 240 Volts. it is important for the output to be: A. Answer: A Which of the following would be an example of an I/O interface? A. SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: A.co QUESTION NO: 520 m . equivalent to the original power supply wattage. C. the back up tape drive configuration. D." .www. how data is distributed between multiple drives. C. IDE drive C. Answer: A QUESTION NO: 522 On a desktop computer. the number of partitions across multiple hard drives. PS/2 port Answer: D QUESTION NO: 521 When purchasing an extra AC adapter for a notebook computer. equal or lesser than the original power supply wattage.actualtests. equal or greater than the original power supply wattage. AGP slot D. DIMM chip B. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? "Pass Any Exam.

A 64-bit capable processor lTe To run a Microsoft Windows 64-bit OS.CompTIA 220-701: Practice Exam A.com Ac tua A. Hyper-threading technology D. The computer will overheat. The addition of 3. The computer will not pass POST. Any Time. C. Thermal grease between the processor and theheatsink Answer: D Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed. Hyper-V technology C. The OS will have to be reinstalled. Automatic voltage detection between 110 and 220 voltage is provided. Which of the following statements is MOST likely true? A. Two processors installed on the motherboard D.co m 155 . the computer must be equipped with which of the following? sts QUESTION NO: 524 ." . Double the clock speed on a 32-bit processor B. The memory speed will decrease. Automatic integrated surge protection is provided through the upgrade. Thermal grease between the processor and the fan C. D. it must have which of the following? A. D. C.www. Thermal grease between the fan and theheatsink B.3 volts of power to the computer. Answer: A "Pass Any Exam. The computer can run faster because of the larger power source. B.actualtests. B. Answer: A QUESTION NO: 523 For a computer's core 2 processor to work properly.

Which of the following is the possible cause? (Select TWO). A. The scanner must be configured to read the code(s) desired. C. Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO). which of the following should occur? A.com Ac tua lTe sts . B. To allow peripheral devices such as a monitor to remain attached B. To provide additional USB ports for the laptop E. The scanner must be installed between the PS2 mouse and the computer. The flatbed scanner must be removed." . Impact B. D. Inkjet D. To provide additional software security to the laptop D. Duplex C. To allow LAN/WAN switching Answer: A.www. To allow additional power to be available to the laptop when docked C.co m 156 . Any Time. The barcode scanner should be set up in the computers BIOS. "Pass Any Exam.D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? A.CompTIA 220-701: Practice Exam QUESTION NO: 526 When installing a barcode scanner on a computer.actualtests.

Hard drive D. Which of the following would be the BEST course of action for the technician to take? A. A memory chip is defective. The power supply is not connected to the system board. Boot to Last known Good Configuration. Cooling fan C. Boot from LAN. Boot in Safe Mode. B. Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work.actualtests.co m .CompTIA 220-701: Practice Exam A.com 157 Ac tua lTe sts . The CRT display has failed. Boot from Emergency Boot Disk. The repairs go as planned. E. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. C.C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A.B QUESTION NO: 530 The user states the desktop computer is very noisy. Call and/or email the owner the status of the repair and answer any remaining questions they might have. B. Which of the following could be contributing to the noise? (Select TWO). D.ini file. D. A.www. C. Memory chip Answer: B. CPU B. A PCI card is not correctly seated. "Pass Any Exam. Answer: A. Motherboard E. Any Time." . Windows has a corrupt boot.

DVI-D B.www. Keep the processor within acceptable temperature ranges.CompTIA 220-701: Practice Exam B. Keep the hard drive within acceptable temperature ranges. B. Document the work done at the firm. D. and due to space constraints. Express card C. Which of the following technologies is capable of this functionality? A. Document the work done at the firm and leave the company owner a voicemail. C.actualtests. ask one of the assistants at the company to contact the owner. tua Which of the following is the purpose of a heatsink in a PC's CPU? lTe sts .com 158 Ac A. DVI-I C. Any Time. Answer: D QUESTION NO: 533 A customer would like to build a Media Center PC for their home theater. C. asks to have a single-connection that will carry video and audio to and from the PC. D.1 "Pass Any Exam. PC card 8. the owner would probably not want to be bothered during the work day. Document the work done at the firm. leave a copy for the company owner. VGA D.co m . HDMI Answer: D QUESTION NO: 534 Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A. and personally contact the owner to update on the status of the repairs. relaying details of the repair to save the technician time. Mini-PCI card B. Keep thenorthbridge chip within acceptable temperature ranges." . Keep the power supply within acceptable temperature ranges.

" . 56K dial-up Answer: B QUESTION NO: 539 "Pass Any Exam. Satellite D.www. B. C. which of the following is true? A. Fractional T1 C.actualtests. D. Run a high powered magnet over the drive several times. lTe sts Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? .co m Answer: A 159 . Memory has to be installed in matching pairs. D. B.CompTIA 220-701: Practice Exam D. Any Time. QUESTION NO: 537 Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A.2 Answer: B QUESTION NO: 536 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. PC card 7. The motherboard jumpers need to be properly configured. Use a multi-pass third party formatting utility. WiMAX B. using at least five passes. using chips equal to or larger than 1GB in size. Memory has to be installed in marked matching slots. Memory has to be installed in same speed and size modules. Use Windows built-in Disk Management utility and format the disk. in marked matching slots. C.com Ac tua A. Reformat the hard drive.

WindowsVista Business D. lTe sts . Security Center B. Fiber D. Windows XP Professional E.actualtests. Which of the following operating systems currently include this functionality? (Select TWO). Event Viewer Answer: D QUESTION NO: 541 A. STP Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A. Windows Vista Home Premium Answer: A.com Ac tua A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Due to limited ability to conceal cabling within walls.co m 160 ." . UTP B. Which of the following would be the MOST cost effective cable to choose? A. WindowsVista Ultimate B.C QUESTION NO: 542 A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? "Pass Any Exam. the company is being forced to run the lines along power wiring and overhead lighting. Coaxial C. Device Manager C. Windows 2000 Pro C.CompTIA 220-701: Practice Exam A small business is looking to run new cabling for their upgraded network. Windows Defender D.www. Any Time.

11 B.7 Answer: C "Pass Any Exam.68. Toner D. 10Mb D.168. ping t 172." .5 C. ping a 192. 100Mb B. can run at which of the following modes? A.1. Five Answer: A QUESTION NO: 543 A laser printer uses which of the following consumables? A.10. Fuser B.0. Four D.actualtests. by design. Liquid ink Answer: C Network hubs.www. Ribbon C.CompTIA 220-701: Practice Exam A. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A. One B.16. ping v 10.5 D.com Ac tua lTe sts QUESTION NO: 544 .co m 161 . Any Time.122.18. Two C. ping f 189. Full duplex C.

Which of the following choices is MOST likely the cause? A. MSCONFIG was used to disable the computer services. edit C. Any Time. MSTSC D. B. MSCONFIG was used to enable the computer services. The PC BIOS does not support the new RAM size. MSCONFIG was used to execute the win.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following commands is used to open an editor to adjust the Windows database? A. PERFMON B. C. Which of the following is the MOST likely cause of the issue? A. MSCONFIG was used to execute the system. Upon power on. dir Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally. the operating system will only recognize 1GB of RAM. "Pass Any Exam. MSCONFIG C.com 162 Ac tua lTe sts . msconfig B. Answer: B QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A. The RAM has been inserted backwards in their slots.www.actualtests. regedit D.ini file. D.co m . B. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.ini file. MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC." .

Which of the following is the MOST likely cause of this problem? A. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing. D.0 B. B." . The monitor is not plugged into the video card.1 D. The BIOS revision is the latest version. no errors are reported and the data cable is connected.co Answer: B m 163 .1. C. D. Any Time. ipconfig 127. The Use Printer Offline option is not checked. localhost 128. The Use Printer Offline option is checked. Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A. ping 128. The physical printer online light is lit.CompTIA 220-701: Practice Exam C.0.0.0.com Ac tua lTe sts QUESTION NO: 551 .0.0.1 C. The Printing Preferences has been changed in Printer Properties.1. Control Panel B. The Print Processor has been changed in Printer Properties.0. System Information D. My Computer C.1 Answer: D "Pass Any Exam.www. ping 127.actualtests.

Component Services Answer: A QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A. Device Manager C." . Device Manager "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 553 In which of the following is the Event Viewer located? A.actualtests.com Ac tua lTe sts . Computer Management C.co m 164 . Device Manager C. Computer Management B. Device Manager D. Performance Logs and Alerts D. Performance Logs and alerts C. Computer Management B. Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A. Performance Logs and Alerts D. Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A. Component Services D. Performance Logs and Alerts B. Computer Management B.www. Any Time.

www. Startup Menu C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A. System Tray Answer: B QUESTION NO: 558 Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A. Any Time.actualtests. Control Panel D.com Ac tua lTe sts A." . My Computer B. Task Manager D. System Configuration B. System Information Answer: A QUESTION NO: 560 Which of the following commands opens a utility that will display component driver versions? A. System Configuration . cmd "Pass Any Exam. System Information C. Task Manager D. System Properties B. System Properties C.co Which of the following utilities is started when msinfo32 is entered in the run line? m 165 .

Hardware Wizard D." . Any Time.actualtests. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. Performance C.co m 166 . Simple File Sharing B. Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A.www. dxdiag C. Event Viewer C. msconfig Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Computer Management Answer: D QUESTION NO: 564 "Pass Any Exam.com Ac tua lTe sts . Power Options B. Hardware Wizard D. Hardware Wizard D.CompTIA 220-701: Practice Exam B. Simple File Sharing C. msinfo32 D. Power Options B.

100 C.1. 4.actualtests. 172.1. 8 B.www. 10 B.168. 122.1 B. 26 D.10.168.com Ac tua lTe sts . 10 B.100.co m 167 . 12 C. 26 D.168. 26 D." .1 D.1.1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A. 192.CompTIA 220-701: Practice Exam Which of the following is a class C IP address? A. 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 28 Answer: A "Pass Any Exam. Any Time. 12 C. 10 C. 28 Answer: A QUESTION NO: 566 How many characters are used in a 128-bit WEP encryption key? A.

CompTIA 220-701: Practice Exam QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 16 C. 63 D. 64 Answer: C

QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802.11g B. 802.11n C. 802.11b D. 802.11a Answer: B

QUESTION NO: 570

Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. B. Connects multiple users to one computer. C. Connects multiple computers to one monitor, keyboard, and mouse. D. Allows multiple computers to communicate with each other in a network. Answer: C

QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A. Router B. DSU C. Modem D. CSU "Pass Any Exam. Any Time." - www.actualtests.com 168

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on, and that it gets unusually hot. The battery is full and the laptop is plugged in, and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Fan B. CPU C. Battery D. RAM Answer: A

QUESTION NO: 573

Answer: B

QUESTION NO: 574

Which of the following BEST describes SPAM? A. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages Answer: B

QUESTION NO: 575

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A. Cable ties B. ESD strap C. MSDS D. Surge protector

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Which of the following safety tools prevents static electricity damage to internal computer components?

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CompTIA 220-701: Practice Exam Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Worm B. Trojan C. Spam D. Logic bomb Answer: B

QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Virus B. Worm C. Adware D. Spyware Answer: D

Answer: C

QUESTION NO: 578 If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. WindowsVista Business C. WindowsVista Premium

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A. WAN B. VPN C. LAN D. VLAN

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Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

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QUESTION NO: 577

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CompTIA 220-701: Practice Exam D. WindowsVista Ultimate Answer: D

QUESTION NO: 579 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. B. Safely Remove Hardware Function. C. Disable in the BIOS. D. Restart the OS. Answer: B

Which of the following steps will find an IP address? A. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Start> Run>typecmd> dir D. Start> Run> typecmd> goto Answer: B

QUESTION NO: 581

A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? A. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. Document findings, actions and outcomes Answer: D

QUESTION NO: 582

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QUESTION NO: 580

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CompTIA 220-701: Practice Exam It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B. A record of the administrative passwords C. A complete restore of the hard drive D. An emergency repair disk (ERD) Answer: D

QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before; however, they are not receiving any WiFi signals. Which of the following should the technician do? A. Suggest they move computer around. B. Check to see if the NIC is functioning. C. Check thatWiFi is enabled. D. Ask if they have a modem. Answer: C

Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 Answer: D

QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose? A. Stand by B. Shut down

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QUESTION NO: 584

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Right click on the print job and select cancel. Email the business owner and offer discounted services for the next system upgrades. Bluetooth D. Any Time. sts How can a user continue a paused print job when using Windows XP? . Contact the customer with a follow-up call. WiFi Card C. B. inquiring how the systems are running and offering any additional assistance. Email an assistant at the business to see if they are satisfied with the services rendered.co m Answer: C 173 . Broadband card QUESTION NO: 587 Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business. Which of the following would be the BEST course of action to take? A. Right click on the print job and select restart. inquiring when the next system upgrades can be started and offer discounts.actualtests. D.www. C. Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam C. C. NIC B. The technician has not heard back from the client. Right click on the print job and select properties. Contact the customer with a follow-up call. D." . Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. B. Right click on the print job and select resume.com Ac tua lTe A. Hibernate D.

Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Router Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A.CompTIA 220-701: Practice Exam QUESTION NO: 589 A company customer calls in because the keyboard on their newly issued laptop is not working right. Bridge D. /b D. Where would be the proper place to configure this? "Pass Any Exam. D." . B. Modem C. Switch B. Check the keyboard drivers in Device Manager and reload if out of date. Any Time. Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A.actualtests. Have the customerrestart the computer to reset the keyboard for the customers profile. /r B.com 174 Ac tua lTe sts . The customer had the laptop working properly all day in a docking station setting. but is now attempting to use the laptop's embedded keyboard. Which of the following is the NEXT action to take? A. Question the customer to determine if they are using the embedded keyboard for the first time. /v C.www. C. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.co m .

CPU Fan C. Processor B. RAID 1 C. Hard Drive Answer: B QUESTION NO: 594 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A. RAID 1 B.com Ac A.actualtests. RAID 10 tua lTe A technician has setup two disks in a RAID array of equal size." .www. BOOT. Hard Disk MBR Answer: C QUESTION NO: 593 A user reports a constant whining noise coming from their computer while it is on. RAID 10 Answer: A "Pass Any Exam. RAID 5 C. Any Time. RAID 6 D. RAID 0 B. Which of the following is MOST likely failing? A.co m 175 . PXE Boot Rom B.INI file C. BIOS D. Optical Drive D. RAID 5 D. Which of the following RAID arrays is the technician using? sts .CompTIA 220-701: Practice Exam A.

RJ-45 B.actualtests. STP B. RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A.CompTIA 220-701: Practice Exam QUESTION NO: 596 Which of the following RAID arrays does stripping with parity? A. STP D. CAT6 C.www.com Ac tua QUESTION NO: 598 lTe sts . RG-6 "Pass Any Exam. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A. Any Time. RAID 1 C." . Fiber B. Coaxial D. RAID 0 B. Fiber C. RAID 5 D. UTP Answer: B Which of the following cable types contains a foil shield inside the jacket? A.co m 176 .

Satellite C. Coaxial B. Fiber B. Fiber D.www. STP sts Which of the following cable types have a single copper wire used for sending and receiving data? . DSL D. RJ-11 B. Any Time. ST D." . RG-6 QUESTION NO: 601 Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A. BNC C. Cable Answer: B QUESTION NO: 603 "Pass Any Exam.com Ac tua lTe A. ST D.CompTIA 220-701: Practice Exam C.actualtests.co m Answer: A 177 . BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A. UTP C.

Botnet B. Satellite Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A. Botnet C. 802.co m .www. Spyware Answer: D "Pass Any Exam.11a B.11n C.com 178 Ac tua lTe sts .actualtests. Any Time. Spyware B. 802. Spam C. 802. Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A. Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A. Spam D. Fiber D. Cable C. Adware D." . DSL B.11g D.CompTIA 220-701: Practice Exam Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.

CompTIA 220-701: Practice Exam QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A. Uninterruptible power supply C. Spyware C.www. Spyware B. Grounded outlet Answer: B QUESTION NO: 610 Which of the following boot devices can a Live version of the OS be installed and tested on. Adware C. Spam B. Surge protector D. Adware Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A. Botnet . Botnet D. Worm D.co Which of the following malware types sends out email from a clients address book? m 179 .com Ac tua lTe sts A. Power strip B. without actually installing it on the workstation? "Pass Any Exam. Any Time." .actualtests.

CompTIA 220-701: Practice Exam A. CD B. Floppy C. Internal hard drive D. Network Answer: A

QUESTION NO: 611 Which of the following protocols uses port 110 by default? A. FTP B. HTTPS C. SMTP D. POP Answer: C

Which of the following is a type of solid state drive? A. IDE hard drive B. DVD.ROM drive C. USB thumb drive D. SCSI hard drive Answer: C

QUESTION NO: 613

Which of the following motherboards would be installed in a small form factor case? A. ATX B. Micro ATX C. AT D. NLX Answer: B

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QUESTION NO: 612

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CompTIA 220-701: Practice Exam QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. Answer: D

QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A

QUESTION NO: 616

Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Fire resistant B. Lower latency C. Increases length of cable D. Can be used with VoIP Answer: A

QUESTION NO: 617 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer "Pass Any Exam. Any Time." - www.actualtests.com 181

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 618 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition, the customer reports the NIC link lights for that computer are not on. Which of the following could be the problem? A. Firewall is not working. B. Internet site is down. C. Network server is not working. D. Switch is not working. Answer: D

QUESTION NO: 619

Answer: D

QUESTION NO: 620

A technician needs to boot a computer with only the basic devices and drivers. Which of the following boot options will accomplish this? A. Boot Mode B. Enable Boot Logging C. Safe Mode D. Debug Mode Answer: C

QUESTION NO: 621 "Pass Any Exam. Any Time." - www.actualtests.com 182

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A. Remove and replace the network card. B. Re-install the OS. C. Join the computer to the workgroup. D. Update the device driver.

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After installing a network card, the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step?

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CompTIA 220-701: Practice Exam After a computer starts it displays an error message NTLDR is missing. Where can the technician locate the NTLDR files? A. NTOSKRNL B. OS installation disk C. BOOT.INI D. NTDETECT.COM Answer: B

QUESTION NO: 622 When a computer is turned on, which of the following is the FIRST process that runs? A. CONFIG.SYS B. NTLDR C. IO.SYS D. POST Answer: D

A. Upgrade the video card. B. Connect the laptop to a monitor. C. Replace the LCD. D. Upgrade the memory. Answer: B

QUESTION NO: 624 A customer reports that a laptop does not start when the power button is pressed. When the laptop is plugged into an outlet it starts. Which of the following is the BEST solution? A. Replace the battery. B. Remove the battery.

"Pass Any Exam. Any Time." - www.actualtests.com

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A technician is troubleshooting a laptop. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start, but there is no video. Which of the following is the NEXT step to troubleshoot the issue?

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QUESTION NO: 623

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CompTIA 220-701: Practice Exam C. Replace the power button. D. Change power outlets. Answer: A

QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. Which of the following could be the issue? A. The MBR B. The power-management console C. The AC/DC adaptor D. The battery Answer: B

QUESTION NO: 626

A technician installs a new CD.ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? A. Check to see if a disk is present in the drive. B. Check the manufacturer's recommended settings. C. Check the USB settings for the drive. D. Check if the drive is properly plugged in. Answer: D

QUESTION NO: 627

A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Which of the following is the MOST likely issue? A. The RAM is not seated properly. B. The system is overheating. C. The OS is not installed. D. Additional memory needs to be installed. Answer: B

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C. Insulting the subject to motivate a response C. to test sociological boundaries with in the company.com 185 Ac tua QUESTION NO: 630 lTe Answer: A sts A. B.www. "Pass Any Exam. Requesting public information B. CMOS ROM C.actualtests. D. B. C. printing on both sides of paper one at a time." .E QUESTION NO: 629 Social engineering is used to: Where is the power on password stored? A. Any Time. A. Flattery Answer: C.CompTIA 220-701: Practice Exam QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO). communications in both directions one at a time. . Asking passive aggressive questions E. printing on both sides of paper simultaneously. System RAM B. to perform a technical risk assessment of employees within the company. acquire unauthorized information to achieve a goal. Hard Drive D. System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: A. Assuming a position of authority D. engage in harmless communication.co m .

Answer: A Which of the following ports is used for telnet. Port 25 D. B.www. Port 23 C. by default? "Pass Any Exam.CompTIA 220-701: Practice Exam D. D. D. A tool that allows a workstation to tell the network that the workstation is present. A tool that allows a user to use the workstation as a telephone through the network. B. Any Time." . Port 21 B. It blocks popup ads. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A. communications in both directions simultaneously. C.com Ac tua lTe sts .actualtests. by default? A. Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A. It holds a log of the last three passwords used. A tool that allows a user to connect to other computers. It retrieves email from the mail server.co QUESTION NO: 633 m 186 . It pings a workstation from a remote server. A tool that tells a user of the workstation that they have exceeded their memory quota. C.

overheating. Answer: A QUESTION NO: 638 Which of the following can be used as a boot device upon startup? (Select TWO). Port 25 D.actualtests. Printer E.www." . Port 21 B. Any damage to a hard drive caused by an intention or unintentional jolt or movement. System RAM "Pass Any Exam. The user described the problems as: occasional rebooting.CompTIA 220-701: Practice Exam A. Excessive movement between system memory and virtual memory.co m 187 . Network D. Power supply D. Which of the following is the cause? A. Processor is going bad B. Wireless router B. Any Time. A recognized method of disposing hard drives that contain sensitive data. USB C. C. B. A method of recovering lost data from a hard disk. UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A. Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems. RAM module is faulty C.com Ac tua lTe sts . Port 23 C. and the hard drive stops working. A. D. electric shock felt on computer case.

Ask another technician to take over support for this user. ping Answer: D QUESTION NO: 642 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Explain to the user they need to fill out a work order for the computer issues. Ctrl + Alt + B D." . Windows Key + B Answer: A QUESTION NO: 640 Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A.C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A.com Ac tua lTe A. Function keys (e.co A user is calling excessively with computer issues.CompTIA 220-701: Practice Exam Answer: B. ipconfig C. Shift + B C. Help the user with every issue that they call about and put all other work orders on hold.www. Which of the following should the technician do? m 188 . F9. Ask the user to call another technician for more in-depth assistance. "Pass Any Exam. C.actualtests. nslookup D. D. Any Time. netstat B. B.g. F12) B. sts .

CompTIA 220-701: Practice Exam A. Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent. D.actualtests. Riser card D. Start> Run> Accessories> Command Prompt C. every time the user sends a print job to the printer. NIC C. A past technician's documentation D. B. Start> Programs> Accessories> Command Prompt E.com 189 Ac tua lTe sts Answer: A . The cleaning label B. QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A. Start>Programs>Accessories>Communications> Command Prompt D. C. The manufacturer's documentation C.co m . it does not print. Any Time. Replace the paper in the printer. Confirm the printer name where the user is trying to print. Reboot the workstation and have the user log in again. however. PS/2 B. and all other users are able to print to the printer. Which of the following is the FIRST step that the technician should do? A. MSDS "Pass Any Exam.D QUESTION NO: 643 A user is trying to print to a network printer. Start> Run>cmd B. There are multiple printers in the office. Start> Control Panel> Run>cmd Answer: A. Restart the print spooler service. Which of the following places should the technician look to find the proper handling procedures? A." .www.

Seven D. Three C. Nine Answer: B The foil shielding on a STP cable is there to: A. Store in an air-tight container. prevent damage from weather. Any Time. prevent outside interference. D. D. Answer: D QUESTION NO: 647 When applying the security settings to a network." .com Ac QUESTION NO: 648 tua lTe sts . Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer. assist with data transmission. C. provide protection from heat. B. B. One B. Dispose in an incinerator. which of the following is the BEST way to dispose of the old cartridge? A.actualtests. C.co m 190 . Put the toner into a sealed bag and then throw into the garbage. Return to the manufacturer for recycling.www. which of the following is the MINIMUM number of failed login attempts before a user is locked out? A.

Rom is not reading a disc. Check to see if theCD. Ensure that the CD drive is installed. Replacing it with a power supply made specifically for that unit.www. which of the following would be the FIRST step to evaluate this issue? A. There are no limitations. Any Time. D. C. Make sure that the network cable is not touching any other cables.actualtests. Make sure the network cable is seated properly in the users computer." . B. B. Make sure that the disc is a CD and not a DVD. C. Check to see if the BIOS register the drive. one power supply is as good as another. C.co m 191 . C. Answer: C "Pass Any Exam. workgroup. Making sure that replacing the power supply is not cost prohibitive. What should be the BEST first step to resolve this issue? A. B.Rom is compatible hardware. D. WAN.CompTIA 220-701: Practice Exam A. LAN B. D. D. Answer: B QUESTION NO: 651 Answer: B QUESTION NO: 652 A user calls with a concern about network performance. lTe When a component has a proprietary power supply what is the main limitation? sts .com Ac tua A. Making sure the power supply will fit into the casing. Check to see if the network cables were terminated properly. Ensure that shielded cable was used for the network. domain. Answer: D QUESTION NO: 650 A user reports that their CD.

powering up? B. background checks for users. B.www." . D. Answer: C A. An emergency recovery disk (ERD). A complete back up of the hard drive. A record of the ADMIN passwords.actualtests. Answer: B QUESTION NO: 654 Which of the following is a best practice to create during an OS installation? A. B. What is the manufacturer of the power strip/surge protector? Answer: A. C.co m . retinal scans. Did the computer and monitor work before? C. that is plugged into the same power strip/surge protector. Was the electric bill paid? D. Is another piece ofequipment. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. complex user names. Which of the following would be the BEST questions to ask the customer? (Select TWO). An established recovery point. Is it a LCD or CRT monitor? E. Any Time. smart cards. D.com 192 Ac A remote customer calls and says their computer and monitor will not turn on. C. tua QUESTION NO: 655 lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 653 Certificate based security for a network would involve the use of: A.B QUESTION NO: 656 "Pass Any Exam.

Nothing should be affected C. What is the manufacturer of the power strip/surge protector? E. Make a list of all programs that will need to be reinstalled in event of a system failure B." . Other equipment plugged into the same power strip/surge protector also will not turn on. What kind of equipment is plugged into the power strip/surge protector? Answer: B. How big is your electric bill? B. Is another piece of equipment plugged into the same power receptacle and is it working? C. Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? "Pass Any Exam.com 193 Ac tua lTe sts . The customer says the tower computer will not turn on and the monitor will not turn on either. Always on B. Nothing. Standby D. A. proceed with solution.co QUESTION NO: 657 m . Can you or someone else check the circuit breaker for that receptacle? D. Has any electrical work been done recently? G. Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A. What would be the questions to ask this customer? (Select THREE). What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.C.actualtests. Hibernate C.www.CompTIA 220-701: Practice Exam A remote Customer calls with a dead computer. Create restore point D.F Which of the following should be recommended prior to any solution that you will implement? A. Any Time.

Wake on LAN D. Which of the following is the BEST solution? A.CompTIA 220-701: Practice Exam A. Give them a list of blog sites and documentation that discuss the twoOSs D. Put on an ESD strap and inspect the internal components B. Dispose through proper channels or send it to be repaired C. Standby B.www. the customer continually asks questions about every step being performed. CRTs are being replaced by LCDs "Pass Any Exam. Continue answering thequestions. D. end the conversation C. Ask to be excused to use the phone to take a small break outside to get some air B.co m . Always on C. Say nothing. Throw it in the trash. Send them off on a small task to get a moment to concentrate and finish the job QUESTION NO: 661 Answer: D QUESTION NO: 662 A CRT has stopped working. What is the BEST response to this question? lTe sts Answer: B . It is getting to the point that is becoming a distraction. Explain that what is being done is extremely complicated and requires concentration. Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home." . relax and try to be as calm as possible while working through the distraction C. Tell the customer that both are excellent choices B. Check that the tube and capacitors are intact D. Any Time.com 194 Ac A. Explain the pros and cons of each system tua A customer has asked if Windows XP is better than Windows Vista. Which of the following should the technician do? A.actualtests.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 663 On average how often passwords should be changed? A. Annually D. 90 to 180 days B.actualtests. Between 4 and 6 characters . B. 30 to 60 days Answer: A QUESTION NO: 664 Answer: B QUESTION NO: 665 A. Any Time.co On average how long should your password be at minimum? m 195 . Between 10 and 12 characters B. 60 to 90 days C. D. Which of the following is the BEST option to alleviate this issue? tua lTe sts A.www. Raise the priority of the users jobs to the highest level. Have the user work after hours to finish their print jobs. Between 6 and 8 characters C. Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? "Pass Any Exam." . C.com Ac A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Give the user a dedicated printer. Between 8 and 10 characters D. Give the user permissions to cancel other users print jobs.

Which of the following should you try FIRST? "Pass Any Exam. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 You have changed something on your workstation that is affecting the stability of your OS.www. Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks. What is an option to ensure that all work is not lost and damage does not occur to the system? A. and shuts down the computer B. Install a UPS in the office D. closes programs. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost.com 196 Ac tua lTe sts . You decide to go to a prior restore point. Loading a full backup onto your workstation D.actualtests.CompTIA 220-701: Practice Exam A." . however they are not receiving any Wi-Fi signals. Rolling back to an earlier configuration B. Which of the following is the action that is being performed? A. Retrieve the work from a hot site for the office C. Use software that in case of an outage saves your work. but the computers gives an error that the computer has not been shutdown properly. Preparing system for Automated System Recovery (ASR) C. Install a generator in the office C. Replace all CMOS batteries in the office B. Any Time. There are UPSs connected to the equipment but they only last about 30 minutes.co m . Restoring all files from a storage device Answer: A QUESTION NO: 669 A customer wants to use their laptop at a local hotspot that they have successfully used before. Have an employee work nights to perform the shut down when the power supplies battery is about empty D.

D. B.com Ac tua lTe sts . Which of the following would MOST likely solve the issue? A. Change the power settings in Power Management. Change the computer from a laptop to a desktop.actualtests. C. D. Check to see if the BIOS registered the drive. However. Smart card D. Password Answer: B QUESTION NO: 672 A user reports that their DVD. Make sure that the disc is a DVD and not a CD. C. Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A.ROM has compatible hardware. Any Time." .ROM is not reading a disc. "Pass Any Exam. B. Biometrics C. Check that the Wi-Fi adapter is enabled.www. Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector. Software firewall B. Which of the following is the FIRST step to take to resolve this issue? A. Check to see if the CD. C.CompTIA 220-701: Practice Exam A. Ask if they have a modem. Move the projector further away from the laptop. D.co m 197 . Ask for model number. Change the power settings on the projector. Suggest the computer be moved around. each time the customer closes the laptop the computer goes into standby. Ensure that the device is working in Device Manager. B.

Which of the following questions should a technician ask this customer? (Select TWO). What is the manufacturer of the mouse? Answer: A. Check for other equipment plugged into the same power strip/surge protector.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A. Which of the following steps should be performed to check the monitor? (Select TWO). B.com 198 Ac QUESTION NO: 675 tua Answer: A. Any Time. D. Move the mouse and/or press the space bar to check if the computer is in sleep mode. Check the video cable to make sure it is still connected.www.C lTe A. E. sts . make the user promises to keep them quiet. repeat back the issue to the user to ensure understanding.co A remote customer states their monitor has no display. be stern with the user. C." . If the mouse has roller ball underneath could they examine it? B. Press CTRL-ALT-DEL and check Task Manager for programs running in the background.actualtests. D. What is the manufacturer of the computer? D. tell the user to call back when they have calmed down. A. What type of mouse is it? E. m . Check to see if the monitor and system hardware are compatible. Answer: D QUESTION NO: 674 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. C. B. What mouse driver are they using? C.D QUESTION NO: 676 "Pass Any Exam.

Which of the following MOST likely uses a parallel port? A.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Failed fan in the power supply. B. The amount of RAM installed. Update the anti-virus software.co m 199 . Perform backup of all data. Connecting to a parallel modem Answer: B QUESTION NO: 679 A technician is getting ready to perform a repair installation of Windows. D. The manufacturer of the computer and hard drive. D. C. Connecting to a parallel tape backup device D. Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly.actualtests. B.www. Create a restore point. Connecting a loop-back plug B. Any Time. The manufacturer of the RAM installed in the computer.com Ac tua lTe QUESTION NO: 678 sts Answer: D . The hard drive location in the computer. Remove unneeded external components. Hard drive location in the computer. C." . Printing to an older printer C. CPUheatsink seated properly. D. Upgrade all drivers. B. C. Which of the following should be checked? A. Which of the following should a technician check to resolve the issues? A. "Pass Any Exam. Which of the following should be done FIRST prior to the installation? A.

Cycle the power to ensure that thent driver works. Wake on LAN B. Always on C. C.www. Standby D.com Ac QUESTION NO: 682 tua lTe sts . Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Answer: C QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. B. Escalate the problem to the next tier support. actions and outcomes.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. Which of the following is the LAST step that should be performed? A. Always on C.co m 200 . D. Any Time.actualtests. Establish a theory of probable causes of the incompatible driver. Document findings." . Hibernate D. Standby B. Wake on LAN Answer: A QUESTION NO: 683 "Pass Any Exam.

co m 201 .CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Answer: D QUESTION NO: 685 A." . Throw it in the trash. B. Six C. C. B. Twelve Answer: A QUESTION NO: 686 Two workstations. relax and try to be as calm as possible while working. Which of the following is the BEST solution? A. Continue answering the questions.actualtests. two monitors.www. Send them off on a small task to get a moment to concentrate and finish the job. CRTs are being replaced by LCDs. D. B. Explain that what is being done is extremely complicated and requires concentration. D. C. Dispose through proper channels or send it to be repaired.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Zero B. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Put on an ESD strap and inspect the internal components. "Pass Any Exam. Move some of the devices to other outlets and replace the power strips with surge protectors. Ask to be excused to use the phone to take a small break outside to get some air. Check that the tube and capacitors are intact. the customer is asking questions wanting to know every step being performed and why. It is getting to the point that is becoming a distraction. Any Time. Which of the following should the technician do? A. Answer: D QUESTION NO: 684 A CRT has stopped working. Which of the following should be done to ensure safety? A. two printers. and a mini refrigerator are plugged into one power strip in a single outlet. Eight D.

D. Roll back to a previous restore point.www. and properly shuts down the computer.co m . B. Replace the CMOS batteries to all affected equipment. There are UPSs connected to the equipment but they only last about thirty minutes. Any Time. D. Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Setup a hot site for the office so all data will be backed up. Install power strips in the office.com 202 Ac A. tua lTe Computers are left on overnight to complete certain calculations and tasks. "Pass Any Exam. Install software that saves work. Load a full backup onto the workstation. Answer: B Answer: B QUESTION NO: 689 A user has changed something on their workstation that is affecting the operability of the OS." . Install a generator in the office. Restore all files from a storage device. closes programs. C. Replace the power strips with UPSs and eliminate the extension cords. Install a UPS in the office. Have employees shut down their computers before they leave and perform the calculation during their down time.actualtests. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 688 . Replace the power strips with surge protectors with longer cords. D. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. B. D. C. Prepare system for automated system recovery (ASR). Which of the following actions should the technician perform FIRST? A. Have an employee work nights to perform the shut down. C.CompTIA 220-701: Practice Exam C. B.

www. Use the function + f8 key to toggle between screens. Which of the following would the technician recommend for the client? A.co m 203 .actualtests. Install an access point. The client would like to access the network from outside the home and on the top floor. Press the function key and then configure the projector settings. Reboot the laptop to toggle image between screens. Each time the customer closes the laptop the computer goes into standby. Enable DHCP on the laptop. B. Change the power settings on the projector. B. Change the power settings in power management. Which of the following should the technician do to solve this issue? A. C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. Answer: C QUESTION NO: 691 Answer: A QUESTION NO: 692 A client reports that after setting up a home WLAN they can only access the network from the first floor. C. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. D. Answer: C "Pass Any Exam. D. B. Use alt + tab to toggle between screens." . Any Time. Set the SSID code on the laptop. C. Change the computer from a laptop to a desktop. Use the function + f10 key to toggle between screens. Install a wireless modem. Which of the following should the customer perform? . D.com Ac tua lTe A.

CPU slot D. Prevents motherboards temperature from getting to low B. Which of the following is the BEST recommendation to make? A. Use hyper-threading. This might be an indication that the battery is failing and can no longer hold a charge.com Ac tua Explanation: A. AGP slot C. Compressed air Answer: A QUESTION NO: 694 Which of the following is the purpose of heatsinks? A.actualtests. Install more memory in the system. D. The LCD backlight is failing." . Cools the power supply C. Answer: B QUESTION NO: 696 "Pass Any Exam. D. B. Prevents the monitor from overheating lTe sts .www.CompTIA 220-701: Practice Exam QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A.D QUESTION NO: 695 A customer calls and wants to know how to cool a game server. Any Time.co m 204 . Heatsink B. B. C. The LCD inverter board is going bad. Dissipates heat from the chips D. Install a liquid cooling system. Install multiple fans. C. The screen is set to automatically dim to optimize battery power when power is disconnected. Answer: C.

C. B.1. This might be an indication that the battery is failing and can no longer hold a charge. the LCD screen gets dimmer.co m 205 . D. To provide thermal transfer from the CPU to theheatsink. Answer: C QUESTION NO: 699 Which of the following IP addresses is an example of an APIPA address? A. Ergonomics B. 172. To prevent memory vibration caused by theheatsink fan.168. Software firewall Answer: C QUESTION NO: 697 A user reports that when they disconnect the AC adapter from their laptop.254.0. Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A. B.16 B. The LCD inverter board is going bad. C. Which of the following authentication technologies can be used? A. To provide insulation around the processor.16 12. To protect the CPU from direct contact with theheatsink. When the user connects the AC power.actualtests. Which of the following should a technician tell the user? A.1 C.www. D. 169. 192." .CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. The screen is set to automatically dim to optimize battery power when power is disconnected. Any Time. Biometrics D. The LCD backlight is failing.10 "Pass Any Exam. the LCD returns to normal brightness.com Ac tua lTe sts . Smart key C.

25.254.www.168.18.25.128 B.128 Answer: D Which of the following IP addresses is a class B address? A. 129.1 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A.1 C.168." . 201.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A.10 C.18.co QUESTION NO: 701 m 206 .128 D.CompTIA 220-701: Practice Exam D. 201.254. 169.16.9 D.16.29.18.29.253. 192. 192.254.253.16.168.actualtests. 92.10 C.1.1.168.com Ac tua lTe sts . 92.1 B. Any Time.1. 192.1 B.254.25.10.1. 192.9 D. 129. 92.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? "Pass Any Exam. 129.

169.9 D. 192.168. 9ca5rl D. 172.29.255 lTe Which of the following IP addresses is a loopback address? sts .254. 92.25. 192.1 C.10. 255.255.10.0. 127.0.10.18. June171988 C.10 Answer: C QUESTION NO: 705 Answer: C QUESTION NO: 706 Which of the following is the MOST secure password? A.0.1 D.254. 169.co m 207 .10 B.255.253.1 C. 201. 129.10 B." .CompTIA 220-701: Practice Exam A.1.10 C. s1A@r4A&! B.actualtests.com Ac tua A. comptia1 Answer: A "Pass Any Exam.168. 192.128 B.16.168.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.16. 192.www.254.10 D. Any Time.10.0.168.

B.www. Take the computer apart piece by piece until the problem is identified. WEP B. Flash C. Document the problem. Resolve the problem. Keylogger C. SSID C. DVD D. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A. C." .co m 208 .CompTIA 220-701: Practice Exam QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure. Blu-Ray B. Keyfob D. MAC filtering Answer: C QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. WPA D.com Ac tua lTe sts . Any Time. by default? A.actualtests. BIOS password B. Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A. Recreate the problem. D. CD "Pass Any Exam.

Any Time.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. Modem C. Flash B. HDD D. PCIe B. Graphics C.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A." . DVD C. Blu-Ray Answer: D QUESTION NO: 712 Answer: B QUESTION NO: 713 A. Capture D.actualtests. NIC B. IEEE 1394 D.co Which of the following interface card types allows Internet access through a dial-up connection? m 209 . PCMCIA Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Parallel .

WindowsVista Basic B. Windows 2000 D. WindowsVista Ultimate C. Windows 2000 D. Windows XP Answer: D "Pass Any Exam. KVM B. Touch screen D. 802.www. Keyboard C.co m 210 .actualtests. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? A.com Ac tua lTe sts QUESTION NO: 716 . Bluetooth C.11a B.CompTIA 220-701: Practice Exam A. Windows XP Answer: A QUESTION NO: 717 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. WindowsVista Premium B." . Any Time. Windows Media Center C. Infrared D.

D QUESTION NO: 719 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A.actualtests. My Computer> System> Performance> Settings> Virtual Memory B. A. Network Neighborhood> Ethernet controller B. Support for file encryption D. To support dynamic disks B. Any Time. Legacy support for older systems .www. Add and Remove Programs "Pass Any Exam.com 211 Ac tua QUESTION NO: 720 lTe Answer: D sts A. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C.CompTIA 220-701: Practice Exam QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO)." . To allow RAID support C. File encryption options C. User access and permissions options E. Files can be larger than 256MB B. Ability to share the file and folders Answer: B. Macintosh PC read/write access D.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D.

A notepad document on the desktop of the operating system Answer: B QUESTION NO: 724 Which of the following is the STRONGEST wireless encryption standard? A. Never write down the passwords C. Contain on a sticky note on the back of the monitor B. System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.CompTIA 220-701: Practice Exam C. Control Panel> Power Options D. Any Time.www. In a Windows Vista workstation. which of the following commands would the technician use? A. WPA Answer: C "Pass Any Exam. Hide a password document in the workstation D." .com Ac tua lTe sts QUESTION NO: 723 . WEP128 C. WEP64 B. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WPA2 D.actualtests. sigverif C. sfc B. ipconfig D.co m 212 .

They state they need to upgrade the antivirus protection on the workstation. Refuse the callers request and inform an IT manager. These types of services are known as: A. B. driver level services. Print Spooler D. Answer: A QUESTION NO: 726 In order for the print spooler service to start or run correctly. Refuse the callers request and inform the police. Which of the following services may need to be restarted? A. Give the caller the username and password.msc "Pass Any Exam. NIC driver Answer: C QUESTION NO: 728 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. B. They ask the employee for their username and password. the print spooler requires other services to be running first. registry level services. Printer Driver B. primary services. C.actualtests.co m .com 213 Ac tua lTe sts . D.www. C. D. Give the caller the information and inform an IT manager. Which of the following should the employee do? A.CompTIA 220-701: Practice Exam QUESTION NO: 725 An employee receives a phone call from a help desk. perfmon. Windows Spool Service C. Answer: C QUESTION NO: 727 A print job fails to leave the queue. Any Time. dependency services." .

co m 214 . printmanagement. eSATA C. 802. Check the Device Manager for a wireless network device. services. print D. A dual-core 32-bit processor and a 64-bit operating system D." . Check for an external antenna. D.11b Answer: C "Pass Any Exam. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop. how might a technician determine if the unit has WiFi capability? A. A 64-bit processor and a Vista Home Basic operating system B.www. Check for an externalWiFi on/off toggle switch. Check forWiFi radio on/off switch on the function keys. Any Time. Without knowing the specifics of that model. Serial B. B.com Ac tua lTe sts .msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? A.msc C. C. Answer: D QUESTION NO: 731 Which of the following would be required to capture video from a digital camcorder? A. IEEE 1394 D. A 32-bit operating system and a 64-bit processor C.actualtests.CompTIA 220-701: Practice Exam B.

I cannot guarantee that your data will not be lost. I will let you know what happens after the repair. C. please read it and then get back to me with any questions. which is the main circuit board for the PC. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time.co m 215 .com Ac tua lTe sts . Apologize and excuse oneself for a moment to take the call quickly outside the room. Take the call. In the middle of doing the repair. I replaced the motherboard. D. Immediately leave and go to another room to take the call and deal with the repair later. Which of the following is the BEST response? A." C." B. Any Time. "I replaced some of the computer parts and now it is functional. C. This type of repair will not affect it.CompTIA 220-701: Practice Exam QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. "Here is all my documentation for the repairs. Which of the following is the BEST response? A. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. the phone rings. I am not replacing the hard drive. B. "I am not sure if your data will be lost I will confirm with my manager." . Which of the following is the BEST action? A. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned.actualtests." Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data." B. D. Your data should be fine. D. Have the phone onvibrate before starting the repair. Well. Answer: A "Pass Any Exam.www. Answer: B QUESTION NO: 734 A technician is on a repair job and is expecting an important personal call on their cell phone.

while protecting the data from the operating system related issues? . Which of the following is the BEST response to the clients next repair order? A. Partition the drive into two logical drives.actualtests. Show the client how to put the keys back on. but let the client know that the client will be charged extra for the same repair nexttime. C.Attributes. Do the repair. C.www. Answer: B QUESTION NO: 736 Answer: C QUESTION NO: 737 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Front panel media lock B. D." . Biometric fingerprint scanner D. making C: the OS and D: the data.CompTIA 220-701: Practice Exam QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. Any Time.com Ac tua A. B. Partition the drive into two physical drives making C: the OS and D: the data. Barcode reader Answer: C "Pass Any Exam. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. lTe sts Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Keylogger C. Refuse to do the repair until the client learns how to type with long fingernails. Do the repair with a good attitude. Hide the sensitive data from casual view using folder Properties . B. Encrypt the sensitive data so that it cannot be read without a key. D.co m 216 . The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.

UPS B.CompTIA 220-701: Practice Exam QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Remove excessive dust and loose items.com 217 Ac A technician has replaced a power supply for a client and notices there is no power protection in use. Tell the client they need to install a surge protector soon. Install an uninterruptible power supply (UPS). Unplug the computer after testing and recommend to the client that they need to install a surge protector. Any Time.actualtests. Answer: A QUESTION NO: 741 A client reports that their system runs slowly. Answer: C QUESTION NO: 740 A. D. D. Power strip C. C.co m . They have had the system for two years and use it primarily to download photos. Cover the extra power plugs not being used with electrical tape. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Leave it up to the client to take their own precautions. music and browse the Internet." . B.www. B. The system specifications are still "Pass Any Exam. C. Replace all cooling fans with new ones. Larger power supply D. Which of the following is the BEST action to take? tua lTe sts . CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Check for and remove outdated components.

" . Class C D. C. Document the actions.actualtests. Any Time. Answer: B Which of the following network classes exists if the default subnet mask is 255. C. Class B C.255.www. Defragment the hard drive.0? A.CompTIA 220-701: Practice Exam very good. Class B C.255.0? A. Class C D. Which of the following is the FIRST action to take? A.com 218 Ac tua lTe QUESTION NO: 743 sts . Suggest purchasing a newer processor. Formulate a theory. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255.0. Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly. Class A B.co m . Class D Answer: B "Pass Any Exam. D.255. Increase the systems RAM. Establish a plan. B. Run CHKDSK on the hard drive. which of the following actions should be taken NEXT? A. B. Class A B. D. Identify the problem.

1? A. Class C D. Class B C.com Ac tua QUESTION NO: 747 lTe sts . Class B "Pass Any Exam.1.0.168.1? A. Class A B. Class D Answer: C Which of the following network classes exists if a hosts IP address is 172.30. Class C D.22.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255.co m 219 . Class B C. Class A B.0? A. Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192. Class A B.172.0? A. Any Time.1.0.www. Class A B. Class C D.actualtests. Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10." . Class B C.

CompTIA 220-701: Practice Exam C. Any Time. C. Task Manager B. stationary IP address. Hardware Profiles Answer: C QUESTION NO: 752 "Pass Any Exam. Router C. dynamic IP address. Hub D. Switch B. B.www. sts A host that has been assigned a permanent IP address is said to have a: . Device Manager C. static IP address. Class C D.com Ac tua lTe A. reserved IP address. D." .co m Answer: B 220 . Class D Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A. Virtual Memory D.actualtests. Bridge QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A.

Double click theprinters icon. Double click theprinters icon. right click on the print job and select cancel.actualtests. B. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. Double click theprinters icon. D. right click on the print job and select properties. right click on the print job and select properties. Double click theprinters icon. Double click theprinters icon. right click on the print job and select restart. C. The components driver is outdated. Double click theprinters icon. Any Time. right click on the print job and select resume. How can a user continue a paused print job from the first page when using Windows XP? A. B. D. Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon." . Double click theprinters icon. The component is disabled. C. right click on the print job and select restart. C. Answer: C "Pass Any Exam.com 221 Ac tua lTe QUESTION NO: 754 sts Answer: A . The component is not installed.www. right click on the print job and select cancel. The components driver is not found. right click on the print job and select cancel. D. Double click theprinters icon. B. Double click theprinters icon.CompTIA 220-701: Practice Exam Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. D. right click on the print job and select pause.co m . right click on the print job and select resume. Double click theprinters icon. right click on the print job and select restart. right click on the print job and select delete. B. Double click theprinters icon. C.

The print drivers have not been installed on theusers remote computer. C. 5 B. Answer: C QUESTION NO: 757 Answer: A QUESTION NO: 758 How many concurrent connections can a Windows XP computer have established at any given time? A. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? "Pass Any Exam.www. 15 D. General sts . D. Which of the following is the MOST likely cause? A. Advanced B. Security D. 10 C." . Ports C. B. Simple file sharing has not been enabled on the host computer. Print sharing has not been enabled on the host computer.actualtests. Any Time.com Ac tua lTe A.CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup.co In Printer Properties. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? m 222 . The shared printer is not compatible with the host computers operating system.

D. "Pass Any Exam. Only ask the customercloseD. Please inform me if you think you want me to come back and check it again tomorrow. The technician has verified that the unit is working properly and is now updating the customer on the event. B.ended questions. C. with a response time to another site of two hours. A new service call is received. Use technical acronyms to show your technical expertise. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM. D. Inform the customer of the expense that is being incurred. Follow the manager's instructions. Which of the following responses would be BEST to use? A.www. A kiosk in a department store that looks up information in their online catalog. Please inform me if the PC will be processing more work than for which it was designed. Call the service manager and inform them of the current situation. B. Call the customer and reschedule for another time. Please try to be more conscious of static when using this PC. Answer: D QUESTION NO: 761 Which of the following is the BEST response when interacting with a customer? A.com 223 Ac tua lTe sts . Be sensitive to the customer's culture.CompTIA 220-701: Practice Exam A.actualtests. A user checking their personal email at an office. B. C. Please inform me if you continue to have any problems with this PC. B. D. C.co m . A remote salesman must transfer contract data to the corporate office." . Call the service manager and inform them of the current situation. Which of the following would be the BEST choice to address this situation? A. A remote user updating the antivirus software on their notebook computer. Any Time. Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers.

Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A.com Ac tua A. Any Time. CDFS. Answer: C "Pass Any Exam." . share this with the customer and take any preventative measures. Before starting any work on the system. B. Remove the cover of the workstation case and use an ESD strap before the upgrade. Unplug the workstation and begin the upgrade. lTe A technician is sent to do a hard drive upgrade in a workstation. Inform the customer of the steps taken during the repair and continue to the next service call. FAT32. Which of the following is the NEXT step to take? A. Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. B. Document the core actions and inform the customer the repair has been completed. Complete a full backup of the workstation before making any upgrades. which of the following is the FIRST course of action to take? sts QUESTION NO: 764 . Document the solution. D. NTFS. D. B. Call the new service customer and re-schedule the call for another time. C.actualtests. Upgrade the hard drive and reboot the system.CompTIA 220-701: Practice Exam C. share this with the customer and take steps to minimize the reoccurrence. C.www. D. Call the service manager and inform them that the new service call cannot be made in time. C.co Answer: C m 224 . HPFS. D. Document the entire event.

Proper configuration of the BOOT. IEEE 1394a C. CMOS B.www. The customer has installed a new cordless telephone recently that uses the 2. IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802.11n B. Which of the following is the MOST likely cause of the customers issues? A. 802.11g wireless signal. USB 2. Installation of updated device drivers Answer: C QUESTION NO: 767 Which of the following is the FASTEST possible connection speed for an external hard drive? A. RAID .4GHz spectrum. RFI "Pass Any Exam. TPM D.actualtests. Installation of the NTLDR B.CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A. Partitioning and formatting of the hard drive D.0 D." .INI file C.co m BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? . Any Time.com 225 Ac tua QUESTION NO: 768 lTe Answer: C sts A. VRAM C.

Windows Vista Home Basic C." . and does not wish to lose any files in the process. ECC Answer: D QUESTION NO: 771 Answer: D. sts .www. Windows Vista Home Premium B. ESD D. Double-sided B. WindowsVista Ultimate E.CompTIA 220-701: Practice Exam B.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO). EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. Freeware D. RDRAM D. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).co m 226 . Spyware B. Shareware "Pass Any Exam. Trojans C. Dual-channel C. Any Time.actualtests. A. DLLs E. Windows Vista 64-bit edition D. Electrical surges C.com Ac A.

" . Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? . Any Time. Frequency B. Answer: D QUESTION NO: 774 Answer: C QUESTION NO: 775 How many devices are supported on a single USB port? A. 32 B.com Ac tua lTe A.www. C. 128 Answer: C QUESTION NO: 776 "Pass Any Exam. Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives. D. If the print spooler service needs to be configured for multi-page printing. If the printer needs a memory upgrade to print multiple documents at once.actualtests. 64 C.B QUESTION NO: 773 A user reports that none of their documents are printing. If the printer needs a firmware upgrade to print multiple documents at once. If the printer needs the queue cleared.CompTIA 220-701: Practice Exam Answer: A.co m 227 . 127 D. Hertz C. Wattage D. Which of the following should the technician check FIRST? A. The user sent ten different documents over a span of an hour. B.

Which of the following is the BEST course of action? A. reschedule for another time. B. Nickel Metal-Hydride B. Call another technician and have the other technician reschedule the appointment for another date. The customer would like another computer so "Pass Any Exam. Nickel Cadmium Answer: C QUESTION NO: 777 The technician is driving from one appointment to the next and encounters a traffic jam. Alkaline C. Which of the following is the BEST method of working with this user? A. The technician had planned to arrive five minutes early. Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen. until the technician can arrive and work on the computer themselves. Lithium Ion D. C. D. Listen and ask questions using non-technical terms. call the customer and cancel the appointment. the customer demands the computer be replaced immediately. Speak slowly." . Any Time. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. B. Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms. Advise the user to not do anything else. Repeat the steps multiple times so that the user can understand the computer terms.com 228 Ac tua lTe sts .actualtests. As the technician begins to evaluate the situation. Pull over. D.co m . call the customer from a mobile phone. C. Pull over. and an error message of a corrupted file. Use an alternate route and get to the appointment ten minutes after the scheduled time.www.CompTIA 220-701: Practice Exam Which of the following battery types are used in MOST laptops? A. and explain the delay.

Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Shut down the computer.com 229 Ac A. "Pass Any Exam. The user is attempting to install a local printer and has become frustrated and is berating the support staff. Which of the following is the BEST course of action? . C." . Which of the following options is the BEST course of action? A. Immediately replace the hard drive with a new. Remain positive with the user. but the data is gone.co m . and then explain why they cannot get the printer installed themselves. While the user is talking. to boot the computer and retrieve the users data to a shared network drive. D. they determine that the hard drive has failed. B. C. D. until they have completely calmed down. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. explaining you will remote into the computer and assist in installing the printer. The customer states they have important documents and photos on the drive which cannot be replaced. The company has provided remote control software. explaining to the user the unit will be restored as quickly as possible. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. use MMC to grant administrative rights to the user. B. After listening to the user. and then tell the user to try the install once again. the hard drive has failed and the data cannot be retrieved within the hour. Remain calm and positive. larger model. Which of the following is the BEST course of action? A. explain with authority.CompTIA 220-701: Practice Exam they can make their presentation that is due in an hour. tua lTe sts The technician is talking to a company user who is out of state on a business trip. using the various OS options available.www. Any Time. Listen calmly to the user. Document on the service record the steps the technician took to evaluate the drive. Answer: C QUESTION NO: 780 Answer: A QUESTION NO: 781 After the technician has evaluated the notebook. Work quickly. B. in case the customer decides to sue for loss of data.actualtests.

Ignore the call. Immediately stop working and leave the room to answer the call. The technician receives a call and the caller ID shows the call is from the technicians childs school. Answer: D QUESTION NO: 783 The technician has confirmed through their testing. B." . B.CompTIA 220-701: Practice Exam C. Which of the following is the BEST course of action? A. such as a data recovery service. Answer: C QUESTION NO: 782 The technician is on-site at a customers home. Explain to the customer in non-technical terms. Any Time. conducting an initial evaluation of the problem with the customer. Inform the customer about the need to take the call from the school. C. B. Test the computer to determine the probable cause of failure. Which of the following is the NEXT step to take? A. C. Discuss options acceptable to the customer to address the issue.co m . as the school can be contacted later in day. Request the customer to leave the room while the call is answered. Re-evaluate the repair theory to ensure the issue will not occur again. C. "Pass Any Exam.www. Answer: C QUESTION NO: 784 The technician has completed the repair action on the computer. D. D. Question the customer on any changes made to the computer before installing the video card. Which of the following is the NEXT course of action? A. what has happened to the drive and explain the options available. Install an on hand video card and show the customer it is repaired. the video card is failing. Question the user to insure they do not attempt to make changes and break the computer again. Establish the probable cause of the card failure for the customer.com 230 Ac tua lTe sts . D. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information.actualtests.

www. Which of the following actions will BEST resolve the issue? A. Which of the following is the NEXT step to take? . C. The technician has to use Device Manager to update the drivers and then attach the scanner. Document the evaluation and actions taken. The technician has to turn on plug and play before the scanner will work. The technician needs to install the scanner using the instructions provided.CompTIA 220-701: Practice Exam D.com 231 Ac A. Check that the network printer is connected to the USB port on theusers computer. Ask the customer to open the printer properties and check the page size and paper orientation. D. Ask the customer if they have installed a local printer at home. plug in the scanner. B. QUESTION NO: 786 Answer: D QUESTION NO: 787 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. D. Which of the following would be the NEXT evaluation step? A. Boot to BIOS/setup and confirm the hardware settings are correct. They have checked the printer and found coworkers have been printing documents. B. "Pass Any Exam. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. The technician has to boot. C. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed.co m Answer: C . B. D. Check the work area and keyboard for foreign substances." . Check the power connections to the equipment and see if there is a surge protector in use. Any Time. C. and then install the drivers.actualtests. Replace the PS2 keyboard with a USB keyboard and try again. tua lTe sts A customer states that none of the print jobs they have submitted have printed from the network printer. as this may have deleted the network printer.

B. If wireless security is enabled on the network. Bluetooth devices will need to add the security code.com 232 Ac tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. When the Bluetooth function is enabled. D. C. the Infraredport will no longer function. Which of the following describes the NEXT step to take? A." . and then configure the card using the administrative account.co m .www. B. If the external keyboard number lock is toggled on. C. have the customer test the card using their log in. check Network Places to ensure proper card functionality. After installing the card. Answer: A "Pass Any Exam. Docking stations will only work if an external power supply is connected. the embedded keyboard will not function correctly. D. D. B. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. ensure the phone and modem properties are set for the local area code. After installing the card with the administrative account. Install the card using the customers log in. Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A.actualtests. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Any Time. Answer: B QUESTION NO: 790 Which of the following statements is true about a laptop communication connection? A. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. After inserting the PCMCIA card. C.

NETBEUI is designed to be used on small size LANs. NETBEUI can only be used with DHCP. D:\i386\tools\console B. C.CompTIA 220-701: Practice Exam QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A." . The customer works at a company where the users all print to networked printers.actualtests.D lTe A. TELNET C.www. NETBEUI is not a routable protocol. NETBEUI can only be used on pre-Windows NT networks. HTTP B. D. m . D:\i386\tools /cmdcons C. DHCP Answer: D QUESTION NO: 792 Which of the following command line paths shows the recovery consoles installation? A. B. sts . D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print.com 233 Ac QUESTION NO: 793 tua Answer: A. D:\i386\utilities\console D. E. Any Time. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). NETBEUI is unavailable on non-Windows operating systems. DNS D.co When working within large computer networks. Which of the following is the BEST approach the "Pass Any Exam.

They are susceptible to failure typically caused by strong vibration or rough handling.CompTIA 220-701: Practice Exam technician should take? A. Answer: C QUESTION NO: 795 Answer: A QUESTION NO: 796 When comparing solid state drives vs. C.co m Which of the following characteristics apply to solid state drives? 234 . and verify the correct tray is being selected before printing. They require more power than other drive types. turn the printer off and on. IDE drive "Pass Any Exam. and begin running diagnostics on the printer. run a print engine test. more reliable. turn the printer off and on. Solid state drives are slower. ensure the device is still online. and require less power. .actualtests. more reliable. Ask the customer which printer the customer prints to. B. more reliable. Solid state drives are faster." . B. Answer: B QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A.com Ac tua lTe sts A. D.www. They have a larger platter than other magnetic devices. and require less power. C. D. Solid state drives are faster. Redirect the customer to another printer if available. which of the following holds true? A. Verify which printer the customer prints to. more reliable. magnetic drives. B. run a self-test. They have no moving parts and can tolerate vibration. D. and require more power. and require more power. and send a print job. USB hard drive B. Any Time. is setup as the default printer. Reinstall the printer drivers. Solid state drives are slower. C. and then attempt to print from the computer.

TELNET Answer: D QUESTION NO: 801 "Pass Any Exam. DVD media. Liquid cooling systems are more effective at cooling the processor. Blu-Ray drives can read Blu-Ray media. DVD drives can readBlu-Ray media. FTP B. D. C. Blu-Ray drives can read Blu-Ray media. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. Liquid cooling systems are less efficient than the traditionalheatsink technology.CompTIA 220-701: Practice Exam C.www. by default? A. DVD media. HTTPS D. and CD media. QUESTION NO: 799 Answer: A QUESTION NO: 800 Which of the following protocols uses port 23. B. and CD media. B. lTe sts Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? . D. but not CD media.com Ac tua A. but not CD media. DVD media. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. Any Time. DVD drives can readBlu-Ray media. FTPS C.co m Answer: B 235 . Flash drive D.actualtests. Liquid cooling systems are less effective at cooling the processor. DVD media. C." .

A switch interconnects one or more networks. 80 Answer: D QUESTION NO: 802 Which of the following BEST describes the differences between a switch and a router? A. C.co m 236 .www. which of the following file system formats would be the BEST choice for security purposes? tua QUESTION NO: 803 lTe Answer: C sts . A switch broadcasts all data packets that are sent on the network. Any Time. and a switch transmits data directly to the device. 21 C. CDFS D. NTFS B. FAT32 C. B. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC." . A switch interconnects devices on the same network to be able to communicate. which of the following is the BEST task to perform? "Pass Any Exam. 20 B. and a router transmits data directly to the device. 23 D. where a router interconnects one or more networks. A router broadcasts all data packets that are sent on the network. where a router interconnects devices on a network. D.com Ac Before performing a clean install of Windows XP professional. A.actualtests.CompTIA 220-701: Practice Exam Which of the following ports needs to be blocked to prevent Internet access? A.

Hibernate Answer: D QUESTION NO: 806 Answer: A QUESTION NO: 807 The SSID on a wireless network is which of the following? A. Broadcast name B. Disk Management D.actualtests. Partition the hard drive.com Ac tua A. B.www. Backup the hard drive." . C. Component services lTe Which of the following tools can be used to update a driver? sts . Suspend D. Wireless channel used Answer: A "Pass Any Exam. Wake on LAN (WOL) B. Update the device drivers. System Information C. Device Manager B. Answer: C QUESTION NO: 805 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Encryption type D.CompTIA 220-701: Practice Exam A. Standby C. Format the hard drive. Any Time.co m 237 . Security key used C. D.

A malicious program that spreads itself in a system without the need of a host. Malicious code that can propagate itself to different host files. B. tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A. Fingerprint scanner C. Ctrl + Alt + Esc B.co m 238 . WEP2 C. Ctrl + Alt + L D. Smart card Answer: B QUESTION NO: 810 Which of the following BEST describes a virus? Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. WPA D. WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A. Any Time." . A program that appears to be harmless but has a malicious agenda.www. IR scanner B. Windows Key + D C. WEP B. A program that is used to track user information for commercial reasons.actualtests. Windows Key + L "Pass Any Exam. C. Drive lock D.com Ac A. D.

B. The hard drive has been reformatted.actualtests.com 239 Ac QUESTION NO: 814 tua lTe sts . BIOS security D." .www. D. The hard drive is set to pre-format conditions. Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? A. B. C. C. Port 25 is running at full duplex. Data has been restored. Port 25 is setup for port forwarding. Smart card Answer: B The term data wiping refers to which of the following? A. Username and password B. Answer: B QUESTION NO: 815 A technician is installing a hard drive that does not contain any movable parts inside. Any Time.co m .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 812 An exception is made for port 25. Port 25 has been opened. Which of following drive types did the technician install? "Pass Any Exam. Biometrics C. Port 25 is no longer being used. Data has been backed up. Which of the following has MOST likely been performed? A. D.

Biometric devices Answer: B "Pass Any Exam. PATA D.CompTIA 220-701: Practice Exam A.7GB? A. IDE C.com Ac tua lTe sts QUESTION NO: 817 . Dual-layer DVD B.www. Solid state B. IR keyboard D.actualtests.co m 240 . Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A. Optical C. Single-layer DVD D." . Laser barcode reader C. Floppy disk C. Any Time. CCD barcode reader B. Blu-Ray disk Answer: C QUESTION NO: 818 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. HDD Answer: B Which of the following media types has a capacity of 4. FDD D. SATA B.

Task Bar D. Resolution C.actualtests." . Auto Alignment B. Any Time. Task Manager B. Start Menu C. Control Panel C. S-Video C. My Network Places B. VGA D. Task Bar Answer: C QUESTION NO: 822 Which of the following places would a technician go to view running system processes? A.co m 241 . Event Viewer "Pass Any Exam. HDMI B. DVI Answer: A QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. My Computer D. Degauss D.com Ac tua lTe sts .www. Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A.CompTIA 220-701: Practice Exam QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A. Any Time.www. Satellite C." . Dial-up B. Satellite . Which of the following is an example of this feature? tua lTe sts A. Dial-up C. Smart key Answer: A QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? "Pass Any Exam. Cable Answer: D QUESTION NO: 824 Answer: B QUESTION NO: 825 A. DSL D.actualtests. Wireless B.com Ac Biometric authentication is a security feature preventing access to a device. Verbal recognition D. Cable D. Password C.co Which of the following network connections uses an analog signal? m 242 . Fingerprint scan B.

IEEE 1394b Answer: D QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2. 10 meters (33 feet) D. 800Mbps D. USB 2. 1280Mbps Answer: B Which of the following is the maximum recommended cable length for connecting USB devices? A." . USB 1.com Ac tua lTe sts QUESTION NO: 828 . Notebooks C.CompTIA 220-701: Practice Exam A. 400Mbps B.0 B.co m 243 .www. IEEE 1394a D. Any Time.0 interface? A. 7 meters (23 feet) C. Desktop PCs D.actualtests. 480Mbps C.1 C. 5 meters (16 feet) B. 15 meters (49 feet) Answer: A QUESTION NO: 829 Cardbus interfaces are mainly found on which of the following? A. Cell phones B. PDAs Answer: B "Pass Any Exam.

63 D. 15 C. 7 B. 800Mbps Answer: B QUESTION NO: 832 Answer: B QUESTION NO: 833 Which of the following devices has an extremely dangerous electrical charge when exposed? A.RW drive "Pass Any Exam.com 244 Ac A.CompTIA 220-701: Practice Exam QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. 127 Answer: C QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A.www. USB mouse D. Any Time." .actualtests. Right click on My Computer > Properties > Network Identification Tab C. Right click on My Computer > Properties > Computer Name Tab B.co m . Control Panel > System Applet > Properties > Computer Name Tab tua Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? lTe sts . CRT monitor C. Laptop LCD screen B. Optical DVD. Control Panel > System Applet > Properties > Advanced Tab D. 400Mbps D. 300Mbps C. 150Mbps B.

Intel Pentium 4 Extreme Edition D. which of the following is the proper way to delete a print job in queue? A. Windows XP Professional Answer: A QUESTION NO: 836 Which of the following 32-bit processors has 64-bit capability? A.com 245 Ac tua lTe sts . Intel Pentium M B. Windows Server 2003 C. Any Time. Intel Core 2 Duo Answer: D QUESTION NO: 837 "Pass Any Exam.actualtests. Intel Itanium C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 834 In Windows XP. Windows 2000 Professional D.www. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. WindowsVista Business B.co m . Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.

" . 6-pin male to male Answer: B QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed. 4-pin male to male D.CompTIA 220-701: Practice Exam A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Which of the following is the BEST reason why this fix worked? tua lTe sts . D.www. the technician observes the motherboards main power connector has less pins than the new power supply cable. 6-pin male to 4-pin female B. C. Older ATX power supplies have a separate P4 connector. C. Which of the following is the MOST likely cause of this situation? A. Older ATX power supplies are no longer available. After clearing it with the manufacturer. 9-pin male to male C. The StickyKeys option is enabled. numbers appear on the screen. Newer ATX power supplies do not use pins 21 through 24. Fiber "Pass Any Exam. Any Time. the cable is plugged in and the PC is up and running.com Ac While replacing an ATX power supply in an older model desktop PC. The NumLock option is enabled. The FilterKeys option is enabled. D.co m 246 . Which of the following is the correct cable to use? A. B. Newer ATX power supplies are 20/24 pin compatible.actualtests. B. The ToggleKeys option is enabled. Answer: B QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A. Answer: B QUESTION NO: 839 A.

Between the CPU and RAM B. Printer settings D. Any Time.co m 247 . Print test page B. SDRAM B. Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A.actualtests. DDR2 C. Satellite Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A.com Ac tua lTe sts . On the front side bus D.CompTIA 220-701: Practice Exam B. SODIMM D.www. RDRAM Answer: D QUESTION NO: 844 "Pass Any Exam. On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A. Print queue C. On thesouthbridge chip C." . Cable C. DSL D.

CompTIA 220-701: Practice Exam Which of the following connector types is used on fiber cables? A. BNC B. ST C. RJ-45 D. RJ-11 Answer: B

QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A. Plenum B. Non-plenum C. STP D. UTP Answer: A

QUESTION NO: 846

Which of the following wireless types, by default, has the GREATEST throughput and amount of coverage? A. 802.11a B. 802.11n C. 802.11g D. 801.11b Answer: B

QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A. Maximum input voltage B. Maximum resistance C. Maximum output wattage D. Maximum output consumption Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 248

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QUESTION NO: 848 A customer reports that their laptop keyboard does not work. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. B. Re-install the OS. C. Attach an external keyboard. D. Press ctrl + alt + delete on the keyboard. Answer: C

QUESTION NO: 849

New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Dealing appropriately with confidential materials B. Compliance in the workplace C. Professionalism in the workplace D. Self monitoring, analysis and reporting technology (S.M.A.R.T) Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 851 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. It is company policy that all documents be labeled even if they are not sensitive. Which of the following security elements governs data sensitivity? A. Unclassified B. Exceptions C. Cultural Sensitivity D. Classification Answer: D

QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? A. Event Viewer B. Task scheduler C. Configuration Utility D. Device Manager Answer: C

QUESTION NO: 853

Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of______in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B

QUESTION NO: 854

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CompTIA 220-701: Practice Exam The_________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A

QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D

QUESTION NO: 856

A. True B. False Answer: A

QUESTION NO: 857 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 858 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. The processor must support ACPI. Answer: B

QUESTION NO: 859 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. YOU must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B

QUESTION NO: 860

Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C

QUESTION NO: 861 Which of the following is a disturbance that affects an electrical circuit, such as wireless communications, due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. ESD C. CRT "Pass Any Exam. Any Time." - www.actualtests.com 252

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D. The video card manufacturer's website C.co m Answer: B. Another computer with the same video card B.C 253 .www. The manual that came with the card D. Where could you check for troubleshooting information? (Choose all that apply. EMI Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers. Boot the system without scanning drives.SYS B.CompTIA 220-701: Practice Exam D. The server log QUESTION NO: 863 What does Safe Mode allow you to do? Answer: C QUESTION NO: 864 Which type of attack denies authorized user's access to network resources? A. Start Windows using only basic files and drivers. Worm C. DOS B. Skip loading the Registry. Logic bomb D.com Ac tua lTe A. Run Windows without processing AUTO EXEC. Social engineering Answer: A QUESTION NO: 865 "Pass Any Exam." . C. Any Time.actualtests. sts .) A.BAT and CON FIG.

www. Generators extend the requirement to periodically change passwords. Automated System Recovery (ASR) B. RDISK. Generators create new passwords every time a user signs in to prevent social engineering. Brokenfuser Answer: B A. Generators eliminate a user's tendency to create passwords that can be a security liability.actualtests. Any Time. thus forming an image on the drum? A. Enhanced Startup Disk (ESD) "Pass Any Exam. When a password policy enforces complex rules. Defective toner cartridge B." . Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A.EXE C. Writing B.com Ac tua A password generator can be part of a password manager. it can be easier to use a password generator based on that set of rules than to manually create passwords. Worn pickup rollers C. C.CompTIA 220-701: Practice Exam Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Cleaning Answer: A QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A. Dirty drum D. B. What can we benefit from a password generator? lTe QUESTION NO: 867 sts . Transferring C. D. Developing D.co m 254 . Generators eliminate the requirement to establish log-in attempt limitations.

DC out C.co Of the following voltage pairings. AC out B. Any Time. A. Complete "Pass Any Exam. respectively. DC in. False Answer: A Answer: C QUESTION NO: 871 A. AC in. CSMA/CA D.www. AC out sts . and CD media. CSMA/CD Answer: A QUESTION NO: 872 What type of backup will back up all selected files and then clear the archive bit? A.com 255 Ac What model is used to provide a common way to describe network protocols? tua lTe A.CompTIA 220-701: Practice Exam D. DC in.actualtests. AC in. ISO C. True B. Emergency Recovery System (ERS) Answer: A QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media." . OSI B. which one accurately represents the input and output. of power supplies and AC adapters? m QUESTION NO: 870 . DC out D. DVD media.

actualtests.www.11a B. 802. Any Time. Normal C. WINNT.CompTIA 220-701: Practice Exam B.EXE C. Copy Answer: B QUESTION NO: 873 Which of the following wireless IEEE standards operate on the 2.88MB Answer: C "Pass Any Exam.EXE D.11g Answer: B.11d D. 2.BAT B.EXE Answer: D QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A. SETUP. INSTALL.D The program that performs an upgrade from Windows NT to Windows XP is called A. 360KB B.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. Incremental D.com Ac tua lTe sts QUESTION NO: 874 .11b C. 720KB C. 802. 802. 1." .co m 256 .) A. WINNT32.44MB D. 802.

Strong passwords Answer: A QUESTION NO: 877 In order to delete and/or replace system files.Only attributes on the file before you replace the file? A.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 876 Which component of physical security addresses outer-level access control? A.www.co m . which command do you use to remove the Hidden. and then remove it from laptop. UNDELETE B. System. Mantraps C. ERASE C. False tua lTe sts . DELETE Answer: C QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first." . ATT RIB D. Security zones D. Mesh "Pass Any Exam. and ReaD. True B. Perimeter security B. BUS C.com 257 Ac A. Star B. Ring D. Answer: A QUESTION NO: 879 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. Any Time.

Swap file issues OE. TCP/IP hijacking sts . The server indicates that it has exceeded its session limit.Boot file issues Answer: C QUESTION NO: 881 Answer: A QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system.co A server on your network will no longer accept connections using the TCP protocol.www.com Ac tua lTe A. Virus attack D.actualtests. True B.BAT issues D. Any Time. False Answer: A QUESTION NO: 883 The edit command line tool is able to open a text based word processor A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 880 All of the following are Windows file-related problems except_________ A. AUTO EXEC. True "Pass Any Exam. Which type of attack is probably occurring? m 258 . System files not found B." . A. Configuration file issues C. Smurf attack C. TCPACKattack B.

" .co QUESTION NO: 885 m 259 . You notice that among all of the other ports. Compression Answer: A Answer: C. HTTPS lTe sts You are administering a system that has been locked down for security reasons. System B. Satellite C. Archive.D QUESTION NO: 886 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Read Only.) . Read Only C. Archive. System.www. Dial-up Answer: C "Pass Any Exam. What services are associated with these ports? (Choose two. False Answer: A QUESTION NO: 884 Which of the following file attributes are available to files on a FAT32 partition? A.CompTIA 220-701: Practice Exam B. DSL D. Read Only. Encryption. FTP C. Refer to the following Internet connectivity methods. Hidden. Hidden.com Ac tua A. System. Encryption D. Telnet B. Read Only. Indexing.actualtests. HTTP D. Hidden. Any Time. port 443 and port 80 have been disabled. Compression. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. Cable B. Hidden.

eSATA and Express Card/54 are examples of hot pluggable devices A." . Any Time.com Ac tua lTe sts . once setup. floppy drives have a 5. Because it is antiquated technology. LCD D. Like a hard drive.ROM drives.CompTIA 220-701: Practice Exam QUESTION NO: 887 USB. the floppy drive requires no external access.co m 260 .actualtests.25-inch form factor and must be installed in the larger drive bays C. LED Answer: B QUESTION NO: 890 Which of the following password. you must insert the connector correctly or the drive can be damaged. True B. B. D. floppy disk drives can no longer be purchased new. Although some drives might not clearly key the receptacle for the Berg power connector. False Answer: A QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A. CCFL C. is necessary to be entered before booting into the operating system? "Pass Any Exam. CRT B.www. Hide answers/explanations Answer: D QUESTION NO: 889 Atypical backlight technology is A. Like DVD.

a portable computer with a docking station is generally connected to a local wired network. Roaming profile B." . Hardware profile C.com 261 Ac As portable computers are used in a variety of locations.CompTIA 220-701: Practice Exam A. Driver signing D. Internal hard drive Answer: A QUESTION NO: 892 A. Floppy D.co m .actualtests. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. "Pass Any Exam. LDAP Answer: C QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. For example.www. however. User Accounts C. modern operating system on a computer lacking mutable secondary storage? A. which statement concerning CPU and RAM configuration is most true? A. Network C. Which of the following feature enables that? tua lTe sts . Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards. Any Time. the portable computer will automatically connect to a wireless network. if it is used in a hotel or on an airplane. Live CD B. POST B. BIOS D.

The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard." . Any Time. Remove LCD "Pass Any Exam. Answer: A QUESTION NO: 894 Warm is a type of: A. VPN C. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. D.www. what is your recommendation so as to avoid the potential damage during transit? A. FTP B. malicious software that is self-replicating and self-propagating B. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. Remove PC card adapters B.co m . During your working hours. HTTP Answer: B QUESTION NO: 896 You are an IT professional in an international company. malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A.com 262 Ac tua lTe sts . The motherboard is preset from the factory to work with only one CPU and only one type of RAM module.CompTIA 220-701: Practice Exam B. malicious software that changes the user's home page D. As an experienced technician. C. malicious software that monitors Internet surfing habits C.actualtests. WAN D.

DNS server Answer: A. C. Default gateway D. Remove DVD. B. Subnet mask C. False Answer: A QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.actualtests.co m 263 . IP address B. Remove Backlight D.www. A VPN is a secured line of communication between two points through a public network. Hide answers/explanations Answer: C "Pass Any Exam.com Ac Refer to the following descriptions. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.CompTIA 220-701: Practice Exam C." . A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. True B. D. which one about the Virtual Private Network (VPN) is the most appropriate? tua lTe sts .) A.B QUESTION NO: 899 A.ROM drive Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. Any Time.

C:\System32\Win B.actualtests. General protection fault C. Socket479 B.co m . ZIF C. Backlight B. Screen D. System lock-up tua When a Windows-based application attempts to access memory another program is using. LPGA D. Inverter C. SPGA "Pass Any Exam. Any Time. Illegal operation D.www.com 264 Ac A. C:\Win\System32 D. what is the error that will be generated? lTe sts . C:\Windows\System32 Answer: D QUESTION NO: 901 Which LCD component is responsible for providing brightness? A." .CompTIA 220-701: Practice Exam QUESTION NO: 900 Which of the following locations is common for system files? A. C:\System\Windows32 C. Windows protection error B. Backdrop Answer: A QUESTION NO: 902 Answer: B QUESTION NO: 903 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A.

www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? A. Double-sided. Moving the mouse pointer to the top of the Taskbar. Drive interface B. Controller C. Double-sided. Single-sided. single-layerBlu-ray disc C." . you decide to use your firewall to block the Telnet protocol.com Ac tua lTe A. Highlighting the Taskbar and double-clicking in the center sts . Right-clicking the mouse and dragging the Taskbar to make it bigger B. Any Time. Which port will you need to block to prevent Telnet from being used? "Pass Any Exam. double-layer DVD+R B.R D. and then clicking and dragging D. Left-clicking the mouse and double-clicking the Taskbar C. Host adapter Answer: A QUESTION NO: 907 To increase security.actualtests. single-layer DVD+R Answer: B QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 Which of the following is not one of the three major components of a hard disk drive system? A.co m 265 . pausing until the pointer turns into a double-headed arrow. single-layer DVD. Hard disk D. Double-sided.

Underclocking Answer: C Answer: A QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Spilled liquid B. You explain to them that not every attack depends on implementing advanced technological methods. 24 Answer: C QUESTION NO: 908 While inspecting a motherboard. Social engineering B. 127 C. 23 D.actualtests. 63 "Pass Any Exam. 15 B. Biometrics tua lTe As part of your training program. 21 B. you explain. Some attacks.com 266 Ac A. which can connect up to__peripherals in a daisy-chained topology. Improper manufacture C. Perimeter security D. IDS system C. 22 C.www. What is usually a cause of this? A. Power surge D. A.CompTIA 220-701: Practice Exam A. you notice a discolored area. What term do you use to describe attacks of this type? sts QUESTION NO: 909 . take advantage of human shortcoming to gain access that should otherwise be denied. Any Time.co m . you're trying to educate users on the importance of security." .

actualtests. Nslookup sts Which tool can be used to test connectivity and see the path taken to reach another host? . 7 Answer: C QUESTION NO: 911 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. /help C. Paper tray Answer: A QUESTION NO: 914 "Pass Any Exam. /more QUESTION NO: 912 Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A.com Ac tua lTe A. Ipconfig C.www. /and D. Any Time." .co m Answer: A 267 . Ping B. Toner cartridge C. Tracert D. /? B. Ink cartridge B.CompTIA 220-701: Practice Exam D. Daisy wheel D.

Any Time.co m 268 .C. D.1.com Ac tua lTe QUESTION NO: 916 sts . Class C D. C. What class is this address? A.D You have a computer with the IP address 171. Class A B. Display an OSHA poster in a prominent location.exe at the command prompt.CompTIA 220-701: Practice Exam In Windows XP. Lift by bending over at the waist. This is not a valid IP address Answer: B QUESTION NO: 917 When moving computer equipment. B. Ensure that there are no safety hazards in your path.18. Click Start-> All Programs-> Search. how can you start a search for files and folders? A. Carry monitors with the glass face away from your body.www.226.) A. Class B C. "Pass Any Exam. B.actualtests. Use a cart for heavy objects.) A." . Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Click Start-> Search. Left-click a directory and choose Find. which of the following are good procedures to follow? (Choose all that apply. C. Provide properly maintained tools and equipment. D. Attend yearly OSHA safe work environment seminars. Answer: B. B. C. Keep records of accident reports. D. Run search.

as well as additional ports. S3 D.co m 269 . For example. What two things are the most likely causes of this problem? (Choose two. False Answer: A QUESTION NO: 921 When you print documents on your laser printer. A." . S2 C. to a laptop. Any Time.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.CompTIA 220-701: Practice Exam Answer: C. AT system connector B. True B. Molex D. Berg C.) "Pass Any Exam.www. without sacrificing the mobile computing functionality of the machine. S1 B. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.com Ac tua lTe sts . ATX system connector Answer: C QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A. you see residue from previous images on the output. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities.actualtests.

"Pass Any Exam. Ask the customer to check daily to see when it is completed. An overheating printer C. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Memory cards C. you are responsible for fixing the problem." . Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A.actualtests. Optical drives Answer: C QUESTION NO: 923 A. The technician will get back to them as soon as possible. SoliD. What is the best answer to that? lTe sts .com 270 Ac tua A customer has purchased a laptop computer for half a year. the customer is anxious to know when he might come back to pick up his computer. Inform the customer that others are waiting. Any Time.co m . Before leaving the Repair Center.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. but he has no idea what the problem is. So. Recently. D.www. Ask the customer when they would like to have the work completed. B. A bad erasure lamp D.CompTIA 220-701: Practice Exam A. A broken cleaning blade Answer: C. Give the customer an estimated time for repair based on the technician??s assessment. Thumb drives B. A faulty transfer corona wire B. he takes the computer to the Repair Center and as a technician.state drives D. C. there is something wrong with it.

Luggable B. eSATA and Express Card/54 are examples of hot pluggable devices A.com Ac tua A. Notebook lTe Which kind of laptop was designed to look and function like a paper notebook? sts .000volts C. Netbook D. 300.000volts D. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Answer: D QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A. 300volts B. while Berg connectors are used with floppy drives." . Any Time. C. True B. Tablet C.co m 271 . 3. False Answer: A QUESTION NO: 928 "Pass Any Exam.CompTIA 220-701: Practice Exam B.000volts Answer: B QUESTION NO: 926 Answer: B QUESTION NO: 927 USB. 30.www.actualtests. D. SATA hard drives most often use the same type of power connector as PATA hard drives. Molex connectors are used with PATA hard drives.

RIMM Answer: C "Pass Any Exam." . 184-pin DIMM D.com Ac tua lTe sts .actualtests. 168-pin DIMM B.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.www.co m 272 . Any Time. 72-pin SIMM C.

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