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220-701

220-701

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Published by: Christopher Milton on Mar 04, 2011
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CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Helplimit radio frequency interference (RFI) inside the case. B. Helpensure proper air flow through the case. C. Helpprevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam C. HTTPS D. FTP Answer: B

QUESTION NO: 5 Which of the following allows verification of the port that a printer is currently using? A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

QUESTION NO: 6

Answer: C,D

QUESTION NO: 7 Which of the following connector types is used with twisted pair cable? A. T-Connector B. BNC C. RJ-45 D. LC Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed. E. New drivers have been released and need to be installed.

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Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

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Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 8 Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D

QUESTION NO: 9

Answer: D

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP?

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 10

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A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

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A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

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CompTIA 220-701: Practice Exam A. Operating system CD B. Recovery console C. Vendor recovery CD D. ERD disk Answer: A

QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). A. chkntfs B. dxdiag C. tracert D. ipconfig E. ping Answer: C,E

QUESTION NO: 13

Answer: D

QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Parallel port B. Serial port C. IEEE 1394 port D. USB port "Pass Any Exam. Any Time." - www.actualtests.com 5

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A. Space reserved by the drive manufacturer for firmware. B. Space set aside by Windows for use by the virtual memory swap file. C. A potentially dangerous virus has been downloaded onto the system. D. A recovery partition put there by the manufacturer.

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A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

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actualtests.0 C.www. Laser printer Answer: A QUESTION NO: 17 A user reports that their computer suddenly will not boot. When the technician arrives. What did you download recently that caused the problem? B. Which of the following is an appropriate response to the users concerns? A. Inkjet printer D.0." .255.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. If the paper was so important to you. I understand your concern.255. "Pass Any Exam.0.1 B.255.com Ac tua lTe sts . 255. I am sure your professor will understand and you will be able to turn in the paper tomorrow.0. A Trojan may have infected the OS or worked its way into the MBR. they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following would the technician use? A.co m 6 . Any Time. D. 224. 255.0. Thermal printer C. I do not understand why you are upset. you should have created a backup copy so you could finish it on another computer.0. 255. C.0 Answer: C QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A.0 D. and will try to have your computer working again as quickly as possible so that you can finish your report. Impact printer B.

eSATA B.com Ac QUESTION NO: 20 tua Answer: C lTe sts . B." . Which of the following safety measures should the technician take? A. C. A new anti-virus protection scheme called Data Execution Prevention is supported.co m 7 . More than 4GB of RAM. D. B. NIC F. USB Answer: A. Wear a back brace when lifting and carrying the CRTs to the storage room. A technician is replacing fifteen 21 CRTs with 19 LCDs. A greater number of dynamic disks or disks larger than 1 TB can be supported. MIDI devices E. Any Time. PS/2 peripherals D. Express Card/54 C. Recycle the monitors after removing the capacitors for use in other monitors.www.F QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A.actualtests. A. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. The storage room is on the other side of the building. Wear anti-static wrist straps to prevent ESD in the new monitors.B. Answer: D QUESTION NO: 21 "Pass Any Exam. C. Multiple applications running in 16-bit compatibility mode are supported. in some cases up to 128GB of RAM can be supported. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE).

install device drivers. format the partition. Which of the following should the technician do? A. B.actualtests. DB9.CompTIA 220-701: Practice Exam A technician is installing Windows XP on a system that has a SATA HDD. B. and create a partition. PS/2. DB9. VGA. Answer: C QUESTION NO: 23 A. Press the F8 Key B.ROM? lTe sts . Remove and replace the drive." . create a partition. PS/2 C. Press the F3 Key C. C. Clean the drive with compressed air and continue to use it. D. Press the F6 Key Answer: D QUESTION NO: 22 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. PS/2. and install the operating system. C. Install the operating system. and install device drivers. DB25. Which of the following will the technician MOST likely have to do to start the installation? A.co m 8 .www. Any Time. Answer: B QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A. USB "Pass Any Exam. Install a larger fan near the hard drive to cool the system. Create a partition. install device drivers. and install the operating system. Format a partition.com Ac tua Which of the following BEST describes the initial process of setting up a new operating system from a CD. Install the operating system. Press the F2 Key D. USB B. D. Apply more thermal compound and reseat the drive.

D. B. a co-worker keeps insisting on telling the technician about their weekend. Up to 2048GB sts Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? . Answer: A QUESTION NO: 28 "Pass Any Exam. Ask the customer permission to put them on hold and listen politely to the co-workers stories.co m Answer: D 9 . Up to 32GB C. the method that was used to access the display properties to change the refresh rate.actualtests.www. Put the customer on hold just for a few minutes and join the conversation. the color resolution the user requested as well as the refresh rate. the previous refresh rate and the new refresh rate applied. QUESTION NO: 26 Answer: D QUESTION NO: 27 The BEST information to document when changing the refresh rate on the display is to include: A. PS/2. B. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. D.CompTIA 220-701: Practice Exam D. VGA Answer: A QUESTION NO: 25 While a technician is responding to a customers call. Up to 1024GB D. Which of the following is the BEST course of action? A.com Ac tua lTe A. C. DB25. Forward the customer to another technician and join the conversation. Any Time. Up to 16GB B." . C. all the refresh rates that were tested.

com Ac tua A customer reports that the laser printer produces poor quality printouts. Clean the toner cartridge. Insufficient memory for the OS. B. "Pass Any Exam. Joining a domain Answer: D QUESTION NO: 29 A technician receives a boot error message OS not found." . C. Any Time. B.actualtests. Simple File Sharing B. Which of the following should the technician check? A. Basic Disk Partitions C. Print a test page. Answer: D QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A.www.co m 10 . Having arrived onsite. Change the paper. the technician has a discussion with the customer and reviews some examples of their print jobs. Remote Desktop D. If the BIOS is current Answer: A QUESTION NO: 30 A. Which of the following should the technician do NEXT? lTe sts .CompTIA 220-701: Practice Exam Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. If the computer is in Safe Mode D. The boot order in the BIOS B. If Plug and Play is enabled C. Replace the fuser. D. The processor is improperly seated due to bent pins.

802. D. 802. the technician successfully tests for speeds of up to 54 Mbps.co m 11 . Control Panel> Regional and Language Options> Regional Options C.www. 802.11b D. Cycle theprinters power. C." . Perform a self-test page. 802. Which of the following standards of wireless card did the technician install? sts . Control Panel> Accessibility Options> General B. Which of the following is the correct path to change the language settings? A.com Ac tua A. Reboot the computer. When connecting the laptop to a wireless network.11g B. Control Panel> Regional and Language Options> Regional Options> Customize D. Answer: C QUESTION NO: 32 A technician converts several existing Windows XP Professional laptops from English to the German language.11q lTe A technician has added a wireless network interface card (NIC) to a laptop. D. Answer: C "Pass Any Exam. Print a test page. The airflow is blocked. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 33 Answer: A QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A. Excessive internal display brightness is set.11x C. Any Time.actualtests. B.CompTIA 220-701: Practice Exam C.

Change to a lower resolution.actualtests. E. 16 inches (40cm) B. Configure the Display Settings on the monitor.CompTIA 220-701: Practice Exam QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. B. C. Spoolprint jobs and start print jobs immediately. Pause printing F. Which of the following would be MOST likely to fix the problem? A. D. C." .www. A. 24 inches (60cm) D. Configure the Display Settings in Device Manager. Print a test page. 18 inches (45cm) Answer: D Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).B. D.co m .C QUESTION NO: 38 A user has a network laser printer that is printing constantly. 22 inches (55cm) C. Any Time.com 12 Ac tua QUESTION NO: 37 lTe sts . Have the userdemagnetize and restart the monitor. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? "Pass Any Exam. Set printing defaults. Delete ports. Answer: A. B. Specify a separator page. Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A.

Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Purchase a new USB cable. Answer: C QUESTION NO: 39 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). Reboot the computer. A." .co m 13 . Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.com Ac tua Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? lTe sts . Use NTFS security to secure the data files. Use the Security Center Control Panel Applet to secure resources on the shared system. B.D QUESTION NO: 40 A. Smart card reader C. D. Add multiple users in the Control Panel User Account applet. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Restart the spooler service. C. Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. C. Biometric fingerprint reader D. D.CompTIA 220-701: Practice Exam A. E.www.actualtests. Which of the following would be an appropriate method for dealing with this situation? "Pass Any Exam. Any Time. Answer: C. Access the print queue and pause all print jobs. B. Hand recognition software B.

actualtests.co m . Vents for blockage B. Any Time. Hyperthreading settings C. Impact D.CompTIA 220-701: Practice Exam A. Ribbon cable seating D. A. RAM "Pass Any Exam. Hard drive D. B. C. Which of the following should be checked FIRST? lTe sts . D." . Thermal C.www. Inform the customer that the technician is only trying to help. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Fuser assembly C. Allow the customer to continue uninterrupted and remain silent until a response is requested.com 14 Ac A. Pickup roller assembly B. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. CPU seating tua A technician is working on a workstation that shuts down after extended periods of operation. Ink dispersion Answer: A QUESTION NO: 43 Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO). State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. Laser B.

My Network Places > Tools > Drivers > Update Driver lTe sts Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? .co m Answer: B 15 . Device Manager > Network adapters > Properties > Driver tab D. Remove unneeded fans. Install round IDE cabling. My Computer > Properties > Hardware tab > Windows Update B.D QUESTION NO: 45 A motherboard has a Socket A CPU connector.actualtests. B. C. Replace the side panels with mesh wires. Corona wire Answer: C." . Answer: C QUESTION NO: 48 "Pass Any Exam.CompTIA 220-701: Practice Exam E. Which of the following types of CPU can be used with this motherboard? A. Xeon QUESTION NO: 46 Answer: C QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A. Pentium III D.www. Itanium B. Install a liquid cooling solution. Any Time. D. Control Panel > Network Connections > Tools > Drivers C.com Ac tua A. Athlon C.

CompTIA 220-701: Practice Exam Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). HTTP B.actualtests. Duplexer E. Transfer roller Answer: B.com 16 Ac A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks.D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work. Image drum B. Toner F. thereare not enough fans." . Fuser D. the case is too small. Which of the following is MOST likely the cause? "Pass Any Exam.www. B. FTP E. . The MOST likely cause of the overheating is that: (Select TWO). USB . the memory is defective.co m Which of the following are printing protocols that can be used for printing over a network? (Select TWO). LPR D. Any Time. tua lTe sts A. the processor is too fast. A. D.F QUESTION NO: 49 Answer: B. Paper pickup rollers C.C. E. one or more fans are inoperable. RAW C. Answer: A.C QUESTION NO: 50 A. C.

C. Efficiency tracking.co m 17 . C. Answer: D QUESTION NO: 53 Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. D. Boot using Last Known Good Configuration.CompTIA 220-701: Practice Exam A. Issue prevention. Answer: C "Pass Any Exam. Impact D. Which of the following should a technician recommend FIRST? A. B. the computer running Windows XP will not boot. C. Ink jet C. Connect the drive as a slave to another computer and use REGEDIT to correct the issue." . The software is not supported by the operating system. Problem analysis.www. Run System Restore to get to a previous working condition. Use the boot disk and run SCANREG /RESTORE. Answer: B QUESTION NO: 52 After a user ran a registry cleaning program.actualtests. Any Time.com Ac tua A. The software was installed incorrectly. Laser B. The hardware dongle was not installed. The operating system does not support security dongles. D. B. Rootcause analysis. Thermal lTe Which of the following printers use a carbon film or inked ribbon to print? sts . D. B.

Perform a clean installation of Windows XP Home.www. E. Upgrade to Windows NT4. Upgrade to Windows 95 OSR2.CompTIA 220-701: Practice Exam QUESTION NO: 55 When configuring biometric devices. B. C. Clean out the dirt with a damp rag.0 SP1 then Windows XP Home. D. Upgrade to Windows XP Home directly from Windows 95.C lTe A. False negative B. sts .actualtests. B. True positive D. Which of the following describe the potential upgrade paths? (Select TWO). Answer: B QUESTION NO: 58 "Pass Any Exam. it is BEST to perform which of the following actions on a routine basis? A.co A user wants to upgrade to Windows XP Home from Windows 95." . True negative C. Degauss the display and drives. Clean out the dust with compressed air. C.com Ac QUESTION NO: 57 tua Answer: A. which of the following would be the MOST dangerous type of error? A. m 18 . then to Windows 98SE then Windows XP Home. False positive Answer: D QUESTION NO: 56 To lengthen the life of computer hardware. D. Defragment the hard drive weekly. Upgrade to Windows 98SE then to Windows XP Home. Any Time.

D.com Ac tua lTe sts . HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print. Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A. but is unable to successfully install the drivers. updated drivers. B. and then turn off the device. The paper needs to be replenished. Which of the following is the MOST likely cause? A. Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The high encryption package is not installed. C.actualtests. HKEY_CURRENT_CONFIG D. HKEY_USERS C. B. C. The modem is not functioning properly. Which of the following would be the MOST likely cause of the problem? A. The account does not have permission to install drivers. HKEY_ CURRENT_USER B. D. a balloon in the system tray indicates a print job has failed to print. Any Time. C. The computer needs to upload the print job. "Pass Any Exam. The technician has the correct.CompTIA 220-701: Practice Exam Which of the following is the BEST way to remove a USB device on a laptop computer? A. Turn off the laptop. Printer firmware needs to be updated. Remove hardware in Control Panel. and then remove from laptop. The printer does not recognize the font type.www. Stop the device. B." .co m 19 . Remove the driver from Device Manager.

actualtests.EXE D.EXE Answer: C QUESTION NO: 65 "Pass Any Exam. a technician finds a wire with insulation damage from rubbing up against a cooling fan.CompTIA 220-701: Practice Exam D. High vacuum Answer: B Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A. Duct tape D.EXE B.com Ac tua lTe A. Masking tape C. Mercury C.www. Which of the following should be used to repair the wire? . SPUNINST. Wire nut sts While working inside of a desktop computer.EXE C. TASKMAN. Electromagnetic Interference (EMI) B. The modem is not recognized in Device Manager. CONVERT. Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A. Electrical tape B." . PROGMAN. Any Time.co QUESTION NO: 63 m 20 . Lithium D.

B.CompTIA 220-701: Practice Exam Before shipping a laptop. C. Electromagnetic interference "Pass Any Exam.actualtests. D.www." . PC card adapters B. Install ceiling fans in the room. Directly spray the vents with compressed air.co m 21 . Which of the following should the technician take under consideration? A. DVD. User Accounts Answer: C QUESTION NO: 67 A.ROM drive D. Backlight Answer: A QUESTION NO: 66 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor. Which of the following is the BEST preventive maintenance procedure that the technician should perform? lTe sts . POST C. Use a moist rag to clean the vents monthly. Periodically clean the vents using a small vacuum cleaner. LDAP B.com Ac tua A technician determines that a laptop is not properly cooling due to excessive dust in the vents. LCD C. which of the following should be removed to avoid damage during transit? A. Any Time. BIOS D.

Radio frequency interference D. Ask open-ended questions to gather the symptoms. C.co Answer: A m 22 ." . Cable D. High voltage discharge C.com Ac A. Begin running diagnostic software and confirm findings with another technician. run diagnostic tests. DSL C. Location of the PCs with respect to each other D. Cable management to avoid trip hazards B.actualtests. Number of fans located in the room so system does not overheat Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A. Fiber B. Electrical safety with the extra network cables C. Which of the following should the technician keep in mind when setting up the lab? A. Any Time. Which of the following can the technician do to better understand the customers issue? sts QUESTION NO: 70 . and then confirm the findings with the customer.www. Get the customer contact information. D.CompTIA 220-701: Practice Exam B. tua lTe A customer brings a PC for a technician to repair. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. B. Satellite "Pass Any Exam. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 72 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? A. WEP C. SSID D. which of the following is broadcasted by default and should be disabled? A.www. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? "Pass Any Exam.co m 23 . Satellite D. To allow alternating current to be used instead of direct current D. Fiber Answer: D QUESTION NO: 73 When setting up a WAP. To change the voltage coming from the wall C. WPA B.actualtests. RADIUS Answer: C QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A. DSL B. To allow the power supply to operate at different voltages B.com Ac tua lTe sts . Any Time. Broadband C." .

www. Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A. C.CompTIA 220-701: Practice Exam A.co m 24 . RIMM Answer: B Which of the following has the speed of PC2700? A. Changes DC power to AC power to charge the battery and enhances portability. B. Any Time. Allows for a portable computer to be easily moved without being plugged into an outlet." . DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. Converts AC power to DC power that a computer can use to operate and charge its battery. DIMM C. SODIMM B. D. DDR3 D. Filters incoming voltage spikes and surges.com Ac tua lTe sts QUESTION NO: 77 . SIMM D. Laser D. SDRAM C. Impact B. Dot Matrix C. DDR B.actualtests. Inkjet Answer: D "Pass Any Exam.

co m .com 25 Ac tua lTe sts . PCIe X16 "Pass Any Exam." . AGP 4X C.actualtests. ISA B. FTP D. Thermal B. Color Laser D. Laser Answer: A QUESTION NO: 81 Which of the following allows a secure connection between two points? A. Inkjet D. Laser C.CompTIA 220-701: Practice Exam QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A. WAN Answer: B QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. HTTP B. PCMCIA D. Inkjet C. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A.www. VPN C. Thermal B. Any Time.

Answer: C QUESTION NO: 84 Answer: D QUESTION NO: 85 A.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam.co Which of the following would be the MOST secure password? m 26 . Remove the hard drive and destroy it. Remove the memory and destroy it. C. Replace the video card inside the laptop. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. SR1234ct B. D. Make sure the OS has the latest video drivers installed.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A. B. Run a large magnet over the top of the hard drive several times. Replace the LCD inverter." . D. B. Reformat the hard drive to a clean state using the format command.www. CompTIA558475 C.actualtests. Make sure the laptop display is enabled. C. Any Time. Which of the following should the technician do FIRST to resolve this issue? tua lTe sts A. rw2%HN D. ct23&P#h~ .

com Ac tua lTe sts QUESTION NO: 88 .1/2. PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. Any Time.CompTIA 220-701: Practice Exam A.actualtests. SATA D.1 C.0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. S/PDIF B.www. USB 2. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. 100Mb/s B." . USB 1. USB 1.0 C. DDR333 C.co m 27 . DDR400 D. IEEE 1394 D. IEEE 1394 B. 10000Mb/s D. 1Gb/s Answer: A "Pass Any Exam. 1000Mb/s C. PC2100 B.

C. B.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . B. C. Provides use ofPCIe X16 expansion slots. C. Degauss the monitor. Calibrate the monitor. Provides use of more powerful video graphics accelerators." . Set the resolution to the highest the monitor can display. Program Files B. D. Control Panel C.com 28 Ac tua lTe sts A. Answer: B QUESTION NO: 93 Which of the following BEST describes virtual memory? A. The maximum amount of memory a given system can potentially have. B. Any Time. Provides access to larger hard drive partitions. D. "Pass Any Exam. Provides addressing of memory beyond 4GB.actualtests. . Flash memory used to hold temporary files before deletion.CompTIA 220-701: Practice Exam QUESTION NO: 90 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Set the refresh rate to the lowest the monitor can display. Data written to a disk located in a paging file that would not fit into the systems RAM. My Computer Answer: B QUESTION NO: 91 Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A.www. Start Menu D.

send packets to other network devices on the LAN instructing then to enter a low power state (e. Built-in encryption standards B. and outcomes. C. B. Larger capacity than traditional magnetic drives C. actions. Off). Document findings. send broadcast packets over the LAN to all computers simultaneously.www. C. QUESTION NO: 95 Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A. B.g. Answer: D QUESTION NO: 97 "Pass Any Exam.actualtests. Lack of drive heads and platters D. D.CompTIA 220-701: Practice Exam D.com Ac tua lTe A. Verify full system functionality. Hibernate. D. Higher data integrity sts Which of the following is a characteristic of solid state drives? .co m Answer: D 29 . Any Time. A portion of physical RAM that is mirrored to the hard drive for redundancy. Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A." . resume from a low power state when it receives a network packet telling it to do so. Establish a theory of probable cause. collect all packets that are sent to any device on the LAN. Identify the problem.

Any Time. RAID 0 "Pass Any Exam. A. Which of the following is the quickest way to accomplish this? A. Were there any new software updates done? Answer: B.E QUESTION NO: 99 Two users want to print to a USB printer connected locally.co m 30 .com Ac tua lTe sts . Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Has the monitor been replaced recently? E. Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance. Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot.actualtests. Share out the printer from the attached computer. Was there a power outage since yesterday? B.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Are you sure you ran a find on the system and the program is just not misfiled? D. Which of the following questions should a technician ask to help determine what occurred? A. it just keeps rebooting. Is the power cable on the monitor loose? D. Which of the following RAID levels should be implemented? A. Move the computer and attach to the printer. Set up a local print queue. Purchase an external Ethernet print card. D." . Was any hardware installed since it last worked? C.www. C. B. Are you sure the power button is not stuck? B. Which of the following questions might a technician ask to try and determine the cause? (Select TWO).

identify common issues among multiple users. Allows the operating system to be rolled back to a previous point in time D.com Ac tua lTe sts QUESTION NO: 102 .CompTIA 220-701: Practice Exam B. which of the following should the technician do FIRST? A. B. Identify the user and associated problem.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A. Any Time. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer. track the process of the incident. D. Answer: D A technician uses a call logging process in order to: (Select TWO). select the appropriate priority level for the issue. C.co m 31 . and serial number. Allows the operating system to assigns dates so that user data files are backed up C. compose a record which allows user authentication. RAID 4 D.www. Allows the operating system to be backed up with immunity to virus activity B. Assign an appropriate priority for the issue. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Identify the hardware make. Elevate the call to a higher level of support. help maintain a balanced workload for the help desk technicians. A. RAID 1 C. D. B. Answer: B. C." . E. model.actualtests.

The hard drive light is constantly on. Increase system security B. Longer chip life Answer: C.CompTIA 220-701: Practice Exam QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Use the drive compression utility. Userestore point to roll back the computer to a previous date. Blu-Ray D. E.RW+ B.C Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO). DVD. Answer: A.E QUESTION NO: 107 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Utilize less memory C. Increased performance D. Empty the recycle bin and deleted email items. B. Any Time. Increased network speed E. Use thecheckdisk utility. A." .co Which of the following media types has the largest capacity? m QUESTION NO: 105 32 . "Pass Any Exam. Dual-sided DVD .www. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Use the defragment utility. DVD. C.actualtests.com Ac tua lTe sts A. D. A.RW C.

com 33 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. D. B. The technician will get back to them as soon as possible." . DVI C.D QUESTION NO: 108 A customer brings a PC in for repair. D. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . C. Check for any updates to the program. CGA D.CompTIA 220-701: Practice Exam A. Ask the customer to check daily to see when it is completed. Answer: A QUESTION NO: 110 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Any Time. Logical token B. USB B. S-Video Answer: B. VGA E. RFID smartcards "Pass Any Exam. Which of the following is the BEST response for the technician to give? A. A. QUESTION NO: 109 A. Ask the customer when they would like to have the work completed. The user states that they do have Internet connectivity. B.actualtests.www. and asks when it will be done. Add an exception to the firewall for the program. Check the Hardware Compatibility List to see if the program is not compatible with the OS.co m . Encrypted passwords C. Inform the customer that others are waiting. Run the program as a local administrator. C. Give the customer an estimated time for repair based on the technicians assessment.

Disable the device in Device Manager. Contact the vendor for an RMA.E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A.CompTIA 220-701: Practice Exam D.co m 34 . UTP C. Fiber Answer: D QUESTION NO: 113 After installing a new piece of hardware with the hardware CD. D. Answer: C "Pass Any Exam. Ensures all users physically login to the wired network B. Fingerprint reader E. Prevents users from seeing the wireless network Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Plenum D. Ensures that only certain devices can access the network C. Coaxial B. Download and install updated drivers for the device. Retinal scan Answer: D. B. Try installing the device to a different port or slot. Encrypts data traveling across the wireless network D.www. Any Time. Which of the following would be the FIRST step in resolving this issue? A. a user is reporting system crashes and performance loss.com Ac tua lTe sts ." . C.actualtests.

A." . can be used as a boot device to install a new installation of Windows Vista? (Select TWO). and after restarting their PC the display is no longer appearing. Boot with repair disk Answer: A QUESTION NO: 115 Which of the following.CompTIA 220-701: Practice Exam QUESTION NO: 114 A user has recently installed a new graphics driver. Serial Cable B. Safe mode with command prompt D. Roaming profile Answer: B QUESTION NO: 117 "Pass Any Exam.ROM Answer: C. Which of the following Windows features BEST accomplishes this? A. CD. Wireless Zero Configuration D. Driver signing B.actualtests. Floppy drive E. DVD. Hardware profile C. Which of the following boot options would be MOST effective in troubleshooting this issue? A. USB drive D. Boot to the recovery console C. Safe mode B. when locally connected.co m 35 . When the laptop is removed from the docking station. the user would like the laptop to automatically switch to the wireless connection.ROM C. Any Time.E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network.www.com Ac tua lTe sts .

Any Time. D." . A.E QUESTION NO: 119 A. Answer: B QUESTION NO: 120 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. C. Machine Debug Manager D. System Restore C. Contains numbers and letters E. Disable the antivirus logging in the Event Viewer. fdisk B.www. B. Contains special characters Answer: D.actualtests. Update the Antivirus definitions. Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO). Windows reports that no antivirus software is currently protecting the system. Install the Microsoft Malicious Software removal tool.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contained in a text file C. Which of the following solutions would resolve this issue? lTe sts . sysprep "Pass Any Exam. Disable antivirus protection notification withinSecurity Center. Obscure word in a dictionary B. Contains AES encryption D.co m 36 .com Ac tua After successfully installing a free antivirus solution. Security Center B.

168.0. 192.www.actualtests. Windows XP Home C. 443 sts Which of the following network ports is normally associated with unencrypted web traffic? .co m Answer: C 37 .1." . 10. 110 D. regedit D. WindowsVista Basic B. 224.com Ac tua lTe A.0. 172.CompTIA 220-701: Practice Exam C.1 B. Windows XPMedia Center D.16.0.0. 53 B.1. 80 C. Any Time. WindowsVista Ultimate Answer: D QUESTION NO: 124 "Pass Any Exam. telnet Answer: B QUESTION NO: 121 Which of the following is a class A IP address? A.1 C.1 D.1 QUESTION NO: 122 Answer: B QUESTION NO: 123 Aero is a feature of which operating system? A.

co m . a performance value of system components. actions and outcomes." . D. D. Ask the user opened ended questions to see if they agree with the cause. Any Time.www. B. remaining hard disk storage space. B.CompTIA 220-701: Practice Exam The Windows Experience Index is used to determine: A. the reliability and speed of search indexing.7GB. the speed and available bandwidth of Internet connections. makes changes to the registry. Answer: B QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. 4. B. 25GB. 9GB. C. Verify full system functionality. Which of the following should be the technicians NEXT troubleshooting step? A.actualtests. lTe sts . changes the boot sequence order. Establish a plan of action and implement the solution. C. C. opens a text based word processor. Answer: C "Pass Any Exam. 650MB. can be used to modify desktop preferences.com 38 Ac tua A. D. B. Answer: C QUESTION NO: 126 The edit command line tool: Answer: D QUESTION NO: 127 While troubleshooting a computer problem. C. D. a technician has determined what has caused the problem. Document findings.

Secure ID Token Answer: C. clean each component with an approved cleaning solution.E QUESTION NO: 131 "Pass Any Exam. Voice recognition D. before performing hardware upgrades a technician should: A. perform a disk defrag." . check the HCL.CompTIA 220-701: Practice Exam QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running. A. archive old drivers. Computer Management B. B.actualtests.www.co m 39 . Smart card B. Event Viewer Answer: C QUESTION NO: 129 As a best practice.com Ac tua lTe sts . D. Answer: B QUESTION NO: 130 Which of the following are forms of biometric authentication? (Select THREE). Optical recognition F. C.D. Fingerprint reader E. Barcode scanner C. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Any Time. Task Manager D. REGEDIT C.

CompTIA 220-701: Practice Exam If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. Start > Control Panel > Printer icon Answer: C A. UFS C.co m 40 . Start > Control Panel > System B. which of the following file system should be used in formatting the drive? A. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? lTe QUESTION NO: 133 sts . Encryption Keys D. FAT D. Right-click My Computer thenselect Manage C. StickyKeys Answer: D QUESTION NO: 134 Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. convert B. NFS Answer: A QUESTION NO: 132 Which of the following can be used to print a test page? A." . Any Time. format "Pass Any Exam. FilterKeys B. NTFS B.com Ac tua A technician must configure a computer for a special needs user who can only press one key at a time. Right-click on theprinters icon and select Properties D.actualtests. ToggleKeys C.www.

Server Answer: A QUESTION NO: 137 Which of the following is MOST likely to be the source of wireless network interference? A.co m 41 . The hard drive is in standby mode. D. Power cord is loose. Laptop computer C. fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on. Large screen television C. Hard disk failure or operating system needs to be reloaded. Any Time. Bluetooth headset B. Mouse and keyboard need to be cleaned. Cordless telephone Answer: D QUESTION NO: 138 "Pass Any Exam. Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. Laser printer B. LCD monitor D." . Which of the following is MOST likely the problem? A. diskpart D. C. B.CompTIA 220-701: Practice Exam C.com Ac tua lTe sts .actualtests. AM/FM radio D.www.

2700 C. Which of the following actions BEST resolves this issue? tua QUESTION NO: 140 lTe sts .E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC. The PC is currently holding two sticks of 512MB PC2700. 3200 D. Reload the driver for the monitor.com Ac A CRT monitor is displaying patches of distortion while in use." . which of the following will be the overall speed of the new RAM? A. Assuming the necessary slots are available. Power cycle the computer. D. Replace the display adaptor. Degauss the monitor. An alert at logon when an unknown user has tried to logon "Pass Any Exam. Any Time. Data Execution Prevention Answer: B. 5300 Answer: B A. FilterKeys E.CompTIA 220-701: Practice Exam Which of the following utilities can help prevent viruses and other malware? (Select TWO). and the technician would like to install an additional two sticks of 512MB PC3200. Windows Defender C. C. CHKDSK D. 2100 B. Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A. B. A. Windows Event Viewer B.www.co m 42 .actualtests.

NAT routing lTe Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? sts QUESTION NO: 143 . A set of firewalls and anti-virus programs protecting the computer D. TV tuner card B. Sound card Answer: A "Pass Any Exam. Video capture card D.CompTIA 220-701: Practice Exam B.www. Reformat the hard drive to a clean state using the format command. Answer: A QUESTION NO: 144 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? A. Any Time." . MAC filtering B. Run FDISK on the hard drive. A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 A computer is being sold over the Internet. D. WPA encryption D. An alert when the computer case has been opened C. Graphics card C.co Answer: C m 43 . B. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. WEP encryption C.com Ac tua A. C.actualtests. Pass all computer components near a large magnet. Erase the hard drive using a disk wiping program.

Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Hardware and software are not exact sciences. Any Time. We believe the problem is the network interface card. We will have it back up within the hour.com 44 Ac tua A. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.actualtests. B. Connect to it via an aD. Which is the following is the MOST appropriate response from the technician? A. Is your work solely depending on the server? Try to not be upset because before you know it. Simply select continue on the message and the video should "Pass Any Exam. Did you read the entire screen? The last sentence clearly says click to continue. D. If you take issue with that please inform your supervisor. A technician believes the on-board NIC is bad. We have identified the problem and we will have it back up as soon as possible. Bandwidth usage has become a problem. There is no way to tell how long this will take. a notice appears on the screen which says the site is being blocked by a filter. the server will be back up. C.CompTIA 220-701: Practice Exam QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN.co The file server had an expected outage this morning.hoc wireless connection D. One particular caller demands to know exactly how long the system will be down. What particular website are you trying to download videos from? Are they work related? B. Which of the following would be the appropriate response? m . I am not the server technician so please do not take a bad tone with me. Connect to it through a computer share B." . Connect to it through a TCP/IP port C." lTe sts . Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 Answer: D QUESTION NO: 147 A user states that every time they try to pull down video clips from a website. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched.www. C. D. A new application has been implemented to help manage and improve the network.

Which of the following is the BEST response? lTe sts . Answer: C QUESTION NO: 149 A. Inform the user of the cause of the problem and tell them the degauss the monitor. Ask the user what they did to cause the shaking images." .actualtests. B. however. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? "Pass Any Exam. Thank the user for their assistance with the problem.CompTIA 220-701: Practice Exam appear. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. The company is currently replacing all CRTs with new LCDs. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process.com 45 Ac tua A user states that their monitor is acting up and at times the image shakes. Empathize with the user and send thema nt monitor to solve the issue. D.www. their solution did not work and inform the user that the company has personnel working on the problem. D. C.co m . The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Any Time. C. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. B.

The administrator should use which of the following to fix this issue? A. Answer: A QUESTION NO: 151 A user receives the message The security log on this system is full." .actualtests. Biometric device D. B. SECPOL. Tape Answer: B "Pass Any Exam. Flash media lTe Which of the following types of media is considered solid state? sts . DVD D. Tape drive B. Floppy B.CompTIA 220-701: Practice Exam A.EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A.com Ac tua A. SECEDIT. Blu-Ray C. Amount of time necessary for the UPS to run in a power outage. The amount of space available at each workstation to place the UPS. Any Time.MSC C. Only an administrator can log on and fix this problem. Event Viewer B.www. Windows Security Center D. C.co m 46 . The number and size of all applications running on each workstation. Floppy disk C. D. The physical footprint of the UPS.

co m 47 .com Ac tua lTe sts . 129.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A. HTTPS C.32.CompTIA 220-701: Practice Exam QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194." .45. Class D Answer: C QUESTION NO: 155 Which of the following is a class A address? A. Class B C.actualtests. Fiber B. TELNET B. 198.25? A. Any Time.21.167. Coaxial D. Class A B.87. CAT6 C.34.10.207. 107. 190.65 D.109 C. Class C D. SMTP D.168. UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A.120. FTP "Pass Any Exam.120 B.www.

132 D. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of.120 B. WEP C. 134. SSID D. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician.120 Answer: B QUESTION NO: 159 Answer: D QUESTION NO: 160 A. Which of the following should the technician do? tua lTe sts A. Answer: D "Pass Any Exam.32.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 158 Which of the following is a Class C address? A. C." . Any Time.1 C.co Which of the following is created when setting up MAC filtering? m 48 . ACL .28. 125.www. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. D. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time.1. B.168.3. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop.1. 192.actualtests.1. 65.com Ac While trying to resolve an issue with wireless connectivity on a users laptop. WPA B.102.

www. Right click on the Start Menu and select Properties.12. 127.1? A.168.0.co m Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO). Double click the Computer Management icon under Administrative Tools.actualtests.B sts A.168. 192.0 and a gateway of 192. Any Time. type in Run and then type inregedit. Right click on the My Computer and select Properties. E. double click on the Services icon.0 D. . D. B.168.255.0.255. B.com 49 Ac tua QUESTION NO: 163 lTe Answer: A. Click Start.0.1 Answer: D QUESTION NO: 162 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO).1 C.0. C. Click Start>Run and then type inregedit.0 B. .255. Click Start. type in Run and then type inmsconfig." . Right click on My Computer and select Manage. A. a subnet mask of 255. C. Answer: B. A. E.msc. 255.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE). 192.255.168. Click Start>Run and then type in regedt32. D. open Administrative Tools. Click Start>Run and then type in services. RAM "Pass Any Exam. Open Control Panel.0.CompTIA 220-701: Practice Exam QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192.0.

Windows XP Home C.www.actualtests. A. Tape drive E. A. "Pass Any Exam. NIC Answer: B. Inform the user that the computer may not function as it did before the problem occurred.F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO).com 50 Ac tua lTe sts Answer: B. Windows 2000 Professional Answer: C QUESTION NO: 167 Before returning a repaired system to a user. C. Windows prevents successful boot and logon from updating Last Known Good Configuration. Hard disk D. D. Any Time. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. B. C." . Sound card F. which of the following should be done? (Select TWO). B. E.C. Document the system findings. Windows XP uses the minimum set of drivers and services to start the GUI. WindowsVista Ultimate D.co m . and outcomes. Windows XPMedia Center Edition B.ROM C. Inform the user every step that was performed throughout the entire troubleshooting process. actions.CompTIA 220-701: Practice Exam B. QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A.E . Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. DVD. Windows will not save any file changes while is Safe Mode. Verify full system functionality and implement preventative measures.

RAID 5 D. Bluetooth Answer: A QUESTION NO: 171 "Pass Any Exam. RAID 1 C.co m Answer: A 51 .com Ac tua A. USB 1. Any Time. RAID 0 B.www. RAID 5 D. Change theusers permissions so that they cannot create any potential problems in the future.1 C. RAID 10 QUESTION NO: 169 Answer: C QUESTION NO: 170 Which of the following interfaces supports only one device per port? A.CompTIA 220-701: Practice Exam E. RS-232 B. RAID 10 lTe sts Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? . RAID 0 B. RAID 1 C. Answer: A." .B QUESTION NO: 168 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.actualtests. SCSI D.

SSID D.www. NAT B. PS/2 C. SSID . MAC Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A. MAC filtering C. IEEE 1394 B.11n B." . Channel 11 D. WPA key "Pass Any Exam. Any Time.co m Which of the following is used to control access to a network based on the address hard coded into the NIC? 52 .com Ac Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? tua QUESTION NO: 173 lTe Answer: B sts A. Parallel D.CompTIA 220-701: Practice Exam On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). WEP C.E QUESTION NO: 172 A. Modem F. 802. Serial Answer: D. NIC E.actualtests. A.

Use appropriate function toggle key to switch display mode. Any Time. SSID C. B.com Ac A. System B. C. C. Which of the following could the technician do to send the display to the projector? sts . User Accounts C.C QUESTION NO: 176 Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A. Reboot the computer. D. Accessibility Options Answer: B. Answer: C "Pass Any Exam. Secures network Internet traffic through shared key encryption.CompTIA 220-701: Practice Exam B. A. MAC filtering D. tua lTe A customer connects a projector to their laptop. Press F1 to shift display to the projector. Security Center E.www.co m 53 .actualtests. the system will auto-select the projector on restart. Provides security for a network through the use of ACLs. but no display shows on the screen. WEP key Answer: B QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Administrative Tools D. The projector is turned on. D. Dynamically assigns IP addresses for easy client configuration. Go into Device Manager and enable the projector. Resolves queries for resolution of host names to IP addresses." . B.

" . select Properties. A. B. B. Open Network Connections from the control panel. "Pass Any Exam. Right click on My Computer. Open a command window and run net /?from the command line. Recreate the problem and reapply the solution to ensure it worked properly. Run the System Configuration Utility from the run line and click on the Services tab. Compact Disc D. right click the Local Area Connection. C. Any Time. D. C. Return the system to the user. select Status.F QUESTION NO: 180 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Verify that all other parts of the system are working properly.D. E. Backup Tape C. which of the following should be the NEXT action according to the troubleshooting theory? A. IDE Hard Drive E.co m 54 . and then click on Device Manager. D. Open a command window and runipconfig from the command line. Digital Video Disc B. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). and then select the Support tab. 1.www. select the Hardware tab.com Ac tua lTe sts . Inform the user of every step that was taken so the user can self-repair if the problem occurs again. A.CompTIA 220-701: Practice Exam QUESTION NO: 178 After the problem is resolved. Solid State Drive F.44MB Floppy Disk Answer: B.actualtests.

com D. The user selected an alternate hardware profile. user to explain the problem and listen without interrupting the user. The user accidentally deleted the files. Windows CD installation E. B.D. Purchase a fully configured hard drive Answer: A. user to state the issue and stop the user when the technician has an idea of how to fix the problem. A. Any Time.com 55 Ac tua lTe A. D. users coworker to confirm what the user said and verify there is a problem.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE). Which of the following is the MOST likely cause of the problem? . user to move so the technician can check the computer for problems.E QUESTION NO: 182 Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A.www. D. B. Network installation F. Installation from Microsoft. The user saved the files to a different location. Answer: D QUESTION NO: 184 "Pass Any Exam." .CompTIA 220-701: Practice Exam Answer: D. sts A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. C. The local user profile is corrupt.actualtests. XCOPY all files from another computer C.co m . C. Factory recovery partition B.

Computer Management Answer: A "Pass Any Exam." . Decreased EMI D. 492 feet (150 meters) D.CompTIA 220-701: Practice Exam Which of the following is the maximum cable length of a CAT5e? A. 100 feet (30 meters) B. Increased RFI B. Decreased ESD C. Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A. Task Manager D. ThinNet C.co m 56 .com Ac tua lTe sts . Any Time. 1076 feet (328 meters) Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A. Fiber D.actualtests. UTP B. 328 feet (100 meters) C. MSCONFIG B. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A. ASR C.www.

net use F: \\ComputerName\ShareName /persistent:NO C. Serial C. USB port C.actualtests." .www. net use \\ComputerName\ShareName /persistent:NO :F B. net use \\ComputerName\ShareName /persistent:YES :F D. Any Time.inf "Pass Any Exam. SCSI B. Standard TCP/IP port B. Parallel Answer: A QUESTION NO: 189 Which of the following ports is commonly used when adding a network printer in Windows XP? A. net use F: \\ComputerName\ShareName /persistent:YES .CompTIA 220-701: Practice Exam QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? A. Ntbtlog.co m Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? . Sysprep. Serial port D.com 57 Ac tua QUESTION NO: 190 lTe Answer: D sts A.txt B. Parallel port Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. IDE D.

ISA B. System Properties>Advanced>Environment Variables D. A new security update is available for download.actualtests. PCIe C. Answer: D "Pass Any Exam. D. PCMCIA D.co m 58 .ini Answer: D QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. Boot.com Ac tua lTe sts ." .www. B. Where would they find this setting? A. The default printer is out of paper or offline.dos D. Bootsect. AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. The UPS is disconnected from the wall. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A. System Properties>General C. Which of the following is MOST likely the cause? A. System Properties>Advanced>Performance Settings>Advanced B.CompTIA 220-701: Practice Exam C. Any Time. C. The speaker wires were disconnected while cleaning.

www. the customer asks for an explanation the cause of the problem.co m .com 59 Ac A. Start > Programs > Accessories > System Tools > Help and Support D.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A. SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem. Which of the following is MOST appropriate? A. Securing wireless access points D. "Pass Any Exam. Blocking harmful network traffic C. The process of removal is so complex that only those certified for repair should attempt to resolve." . Storing passwords B. Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts . The paper jam was caused by moisture in the paper tray. B.actualtests. Start > Help and Support C. ISP D. Any Time. Default gateway C. Hostname B. Right-click My Computer > Help and Support B. Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A.

CAT5e C. RG-58ThinNet D. D. Cryptographic mechanism that identifies the sender as well as the message integrity B. An infallible method which binds a signature to a message D. B. Generators eliminate the requirement to establish log-in attempt limitations. Requires the receiver to have access to thesenders private encryption key lTe sts QUESTION NO: 200 .in which adds the signature block to all email messages C.CompTIA 220-701: Practice Exam C. C. Generators eliminate ausers tendency to create passwords that can be a security liability.co m 60 . Any Time. Generators create new passwords every time a user signs in to prevent social engineering. Answer: D "Pass Any Exam. Email applicationadD. RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A. CAT6 B.com Ac tua A. The situation was caused by irresponsible users that spilled coffee in the bottom tray.www. D. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A. the functionality of the rollers was impaired and therefore ceased to transfer properly.actualtests. Due to condensation within the lower tray assembly." . Generators extend the requirement to periodically change passwords.

actualtests. Allows analog video output to a variety of devices C.CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A. Allows digital video and audio to a variety of devices . Any Time. Heatsink D.www. 2GB B.D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. 8GB D. Allows a LCD projectors output to display on a laptops screen B." .com 61 Ac tua lTe sts A. Riser cards B.co m Which of the following describes the S-video mini-DIN connector on laptops? . 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO). Allows digital video to a variety of devices D. Fan C. Standoffs "Pass Any Exam. 4GB C. Capacitors Answer: C. Motherboard B. CPU E. A.

co m 62 .168. 10. 192. 172.0.15 D.0. Temporary Internet Files B.16.0.CompTIA 220-701: Practice Exam C.actualtests." . Browser Plug-Ins C. Downloaded Program Files D. Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A. Daughterboard Answer: B QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A.15 Answer: A "Pass Any Exam.254. Cable C. 169.15 B.0. Screws D.25 C. Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A. DSL D. Any Time. Dial-up B.www.1.com Ac tua lTe sts .

Malicious software that monitors Internet surfing habits B. Malicious software attached to an incoming email Answer: C QUESTION NO: 210 Which of the following BEST describes a worm? A. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Malicious software that is self-replicating and self-propagating B.co m . Malicious software attached to another piece of software D. USB hub C. Malicious software that is self-replicating and self-propagating C. Graphics adaptor D. Ability to bypass the IRQ channels to work directly with the CPU B. Malicious software that monitors Internet surfing habits Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A.actualtests." . KVM B. Ability to detect hardware incompatibilities and resolve them C.www. Ability to detect and correct single bit errors in memory D. Capture card "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A. Malicious software attached to another piece of software D. Malicious software that changes theusers home page C.com 63 Ac tua lTe sts . Any Time.

Debugging Mode B. D. Apply the latest service pack. Last Known Good Configuration D.actualtests. Run a power supply test. Active Directory Restore Mode Answer: C QUESTION NO: 214 Answer: B QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system.co m 64 . 802.www. 802. Which of the following standards should the technician upgrade to? .11g wireless card B. Before the technician performs any diagnostics which of the following actions should the technician take? A. B." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash.com Ac tua lTe A.11n wireless card C. C. Answer: B "Pass Any Exam. 802. Which of the following would be the BEST startup selection? A. 802. Any Time. Safe Mode with Command Prompt C.11a wireless card D.11b wireless card sts A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Run a backup routine. Boot into Safe Mode.

Restore the backup to a new hard drive. sts .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.co m A customer receives a bluescreen message." . C. Answer: A QUESTION NO: 217 Answer: A QUESTION NO: 218 A technician hears a sound that resembles a ticking clock coming from a system. Explain that it is a message that assists in identifying problems based on the error code. System clock feature D. D. D. Create a checklist of the most likely issues. Check the security log for error codes. Tell the customer that abluescreen is another name for stop error. B. Which of the following should the technician do NEXT? A.com Ac tua lTe A. What is a bluescreen message? How should the technician respond? 65 .www. Update all software to determine if this corrects the problem. B. Failed fan C. Which of the following is MOST likely causing the sound? A. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. The customer asks the technician. Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? "Pass Any Exam. Under powered fan B. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. C. Any Time.

Which of the following can be installed to accommodate the customers request? A. Logical Token B. DNS E. IPX/SPX D. Daisy chain C. AppleTalk B. PATA hard drive B. Network Hub D.com 66 Ac tua lTe sts ." . full size keyboard. In the office they want to use a 24 LCD monitor. and a regular mouse without having to connect all of the devices each time. Which of the following will allow this functionality? A. NetBEUI "Pass Any Exam.co m .www. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO). RSA keys D. Any Time. Docking station B. Cable locks Answer: D QUESTION NO: 220 A customer has a 12 laptop computer. Crossover cable Answer: A QUESTION NO: 221 A customer states they want a new hard drive that is resistant to shock. Solid state hard drive D.CompTIA 220-701: Practice Exam A. DHCP C.actualtests. Pad locks C. A. SATA hard drive with a rubber gasket C.

CompTIA 220-701: Practice Exam Answer: B. Vacuum Cleaner F. Which of the following should be plugged into a UPS located at a users desk? (Select THREE).D QUESTION NO: 223 Which of the following BEST describes what a VPN is? A. A.F QUESTION NO: 226 "Pass Any Exam.www. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.co m . Any Time. A secured line of communication between two points through a public network. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.com 67 Ac QUESTION NO: 225 tua Answer: D lTe sts . D. D. B. which of the following must be performed for the installation to be successful? A. Monitor C. Portable Heater E. Use the Windows XP Professional for SATA card support feature when installing Windows. Computer Answer: B." . Disable the system BIOS so the SATA card can take boot precedence. Create a utilities partition on the hard disk prior to OS install. Press F6 when prompted to load the additional drivers. B. C. Laptop AC Adapter D. Laser Printer B.actualtests. C. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card.C. A private network between two computers using wireless cards without using a wireless access point between them.

Botnet attack C.co m 68 . 802. It says that they need to login and change their old username. Phishing B." .11b B. ISA B. Midway through Windows loading. PCIe C. Press F8 after POST but before Windows begins to load. power cycle the system. AGP D.0 C. Bluetooth 2. Any Time. Answer: B QUESTION NO: 228 Answer: A QUESTION NO: 229 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.actualtests.www.CompTIA 220-701: Practice Exam Which of the following slot types has the GREATEST peak bandwidth? A. Enter System Configuration Utility and select Startup Menu.sys file that is located on the root directory. Spyware D.com Ac A. C. Trojan tua A client receives an email stating that their online auction has been compromised. Edit the config. Which of the following is this an example of? lTe sts . D. B. Infrared D. 802. PCI-X Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A. password along with all of their account information.11a "Pass Any Exam.

www. Any Time.actualtests. which of the following locations can a programs executable file be typed in and launched from? A. RJ-45 D. ST Answer: A QUESTION NO: 232 In a Windows machine. "Pass Any Exam. Serial D. SCSI C. USB B." . BNC C.co m . From the start command window D.com 69 Ac tua lTe sts . but has to be terminated at the last device? A. From Administrator tools in the control panel Answer: C QUESTION NO: 233 In Windows XP. RJ-11 B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together. Parallel Answer: B QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A. From the system configuration utility B. which of the following can the technician use to stop a program from loading at startup? (Select TWO). From the MMC snap-in C.

Which of the following is the BEST response from the technician? A. B. Inform the user that there is no record of the prior call.CompTIA 220-701: Practice Exam A. when the black window opens. Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago. remove the cover." . Select Start. Can I redirect your computer to a network printer until a technician can repair the problem? B. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. C. Unplug the power cable. D.actualtests. "Pass Any Exam. Registry C. remove all the components inside the case and spray each one separately. Leave the unit powered up so that any issues with cleaning can be immediately realized. Which of the following is the BEST response? A.co m . Have you removed and replaced the printer drivers already? C. Net stop Answer: B.com 70 Ac tua lTe sts . MSCONFIG E. Any Time. Performance Monitor D. type CMD in the run line.www. Answer: D QUESTION NO: 236 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. D. C. Event Viewer B. Unplug the power cable. Inform the user that the problem will be escalated to a supervisor for resolution.D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer. type print lpt1 in the box. B. Inform the user that a technician will be out to resolve their problem shortly. hold the can upright and spray. Close existing ticket and open a new trouble ticket for the user.

Remove the CMOS battery. Remove the internal main battery.fault isolation outlet C. hold the can upside down and spray. Disconnect all external devices. Operating system does not recognize the additional memory. B. tua lTe Memory was added to a Windows laptop and upon booting up. Memory brand is different than the computer. remove all components. Memory size needs to be adjusted in Device Manager. Anti-magnetic screwdrivers F. D.D Answer: A. remove the cover. Which of the following should the technician do NEXT? A. E. C. Which of the following are the MOST likely issues? (Select TWO).actualtests. Memory is defective. D. UPS Answer: C. the BIOS only reports the original memory amount.www. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. C. "Pass Any Exam. Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO). Any Time. Unplug the power cable.co m .E QUESTION NO: 239 A user reports that their laptop has frozen up and will not shut down or log off." . Thermal transfer compound B. GrounD. Wait until the main battery is exhausted and then remove. A.com 71 Ac A. Anti-static wrist strap D. sts QUESTION NO: 238 . Memory mismatch.CompTIA 220-701: Practice Exam D. Anti-static mat E. B.

Continue using the power supply until it fails. RAM Answer: C QUESTION NO: 243 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). When installing more powerful components . B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 240 The fan on a power supply is not working. Which of the following is the BEST course of action? A. Replace the fan. Removable storage C. Verify the voltage powering the fan. Any Time. USB "Pass Any Exam. Replace then entire power supply.com Ac tua lTe sts A. A. When troubleshooting power issues D. C. D.actualtests.co In which of the following situations would a voltage switch on a power supply need to be changed? m 72 . Front side bus B." . Answer: A QUESTION NO: 241 Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A.www. Cache D. When putting a PC into long-term storage B. When traveling to other countries C.

SATA C. Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A.CompTIA 220-701: Practice Exam B.actualtests." . C. Heat from theprinthead boils a water-based ink. Toner sticks to photoconductive areas on a drum. Any Time. C. Small wires strike and transfer ink from a ribbon. Switching-mode power supply B. B. D.co m 73 . IEEE 1394 Answer: B.D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A. Nickel cadmium cell D. Linear power supply C.www. D. Lithium ion cell Answer: A "Pass Any Exam. Heat from theprinthead melts the ink onto the paper. Serial D. Small wires impact and squeeze ink from a ribbon. SCSI E. Toner sticks to photoconductive areas on a drum.com Ac tua lTe sts QUESTION NO: 245 . Heat from theprinthead transfers an image onto the paper. Answer: C Which of the following BEST describes how an impact printer works? A. B. Heat from theprinthead boils a water-based ink.

co m . document the situation and inform the manager that the customer was not happy with the "Pass Any Exam. Upon closure.actualtests. SATA B. SODIMM D. 48x D. the technician finds the customer extremely angry that it has taken over four hours for a response. 52x Answer: D QUESTION NO: 248 Which of the following hardware features controls power management? A. ACPI C.CompTIA 220-701: Practice Exam QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD. 32x C. IMAPI Answer: B QUESTION NO: 249 Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue. Any Time.ROM can be read? A. Empathize with the customer then focus on completing the task in an expedited manner. ODBC B. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. 24x B.www.com 74 Ac A." . IRQ D. Although the technician has immediately responded to the dispatch. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? lTe sts . PCMCIA tua A user wants to add an additional network connection to their laptop. AGP C.

MAC filtering is preventing the computer from connecting to the network.11n. Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer. document the situation and inform management that thecustomers behavior was undesirable.co m . The technician then explained to the customer the importance of keeping a clean area around their computer. They were able to connect without a problem the day before. Any Time. D. Since returning the customer is only able to print to the black and white printer. The wireless network is not properly configured. Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris. D. C. Report the incident to thecustomers manager.11a to 802. The wireless network card has been disabled by the hardware switch. Ask another technician to verify that the findings are correct. Focus on completing the task in an expedited manner. Which "Pass Any Exam. Which of the following is the MOST likely cause for the problem? tua lTe sts .actualtests. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. The customer was able to print and then left on vacation. Which of the following should be the technicians NEXT troubleshooting step? A. Answer: B QUESTION NO: 252 A. B. Recent provider upgrades have changed the wireless specification from 802. to ensure that the keyboard is still functioning. Document the issue including findings. Make sure the customer is aware that the current service level agreement allows for an eight hour response.www. C. Upon closure. actions taken and the outcome. Everyone else is able to print to the color printer without a problem. D.CompTIA 220-701: Practice Exam response time. B. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. C. B. but now they are unable to see the network at all. Follow up with the customer at a later date." .com 75 Ac An end user states that they are unable to connect to their home wireless network from their laptop.

1.co m 76 .1.15. B. The print spooler service needs to be restarted on the client computer. C. C. B.9.3 B. Modem tua Which of the following devices should be added to a network to support full-duplex communications? lTe QUESTION NO: 255 sts Answer: D . It prevents theft by covering the values written on the CPU.CompTIA 220-701: Practice Exam of the following is the MOST likely cause for the customers issue? A. The printer address has changed and the customer needs to remap their printer. Switch C. Firewall B. the customer asks what the tube of paste that came with the CPU is used for.actualtests. D.1. Ethernet hub D. 206. 176.168.com Ac A. D. 8.www. The DHCP service needs to be restarted on the client computer.23 "Pass Any Exam. Answer: C QUESTION NO: 254 When installing a new CPU for a customer.1." . Which of the following is the correct explanation of the paste? A. Thecustomers permissions have changed and needs to be an administrator to print color. It assists in keeping the CPU cool. It prevents voltage from shorting out the CPU. Any Time. Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A. It keeps the new CPU from falling out of the socket. 192.16 C.1.7 D.

requires memory to be installed four units at a time. Limited amount of memory for the display adapter B. Which of the following backup type should be selected? A. Graphics card jumpers need to be reconfigured D. Not enough free space on the hard drive C. C. The backup should clear the archive bit for each file. Incremental B.com 77 Ac tua A. Which of the following is the MOST likely cause of this? . Answer: D QUESTION NO: 260 "Pass Any Exam. Any Time.actualtests. is clocked four times faster than a normal unit." . has twice the cache of a dual core processor. Full D. D. B.www.co m .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. has four integrated processing units. The monitor needs to be replaced with a newer model lTe sts When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Copy C. Daily Answer: A QUESTION NO: 258 Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A.

The technician should ask the customer to repeat the problem several times so they can verify all of the facts. Any Time. has two error correcting and checking units. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. C. encrypt the contents of a hard disk. However. D.com 78 Ac tua lTe sts . the technician knows what the solution is.CompTIA 220-701: Practice Exam A dual core CPU has: A. prevent unauthorized login attempts. C. B. Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. D. B. Politely tell the customer that the solution is known and that no other symptoms need to be discussed.co m . D. Answer: C QUESTION NO: 262 SSL technology is used to: A." . secure communications with websites. provide remote assistance to users. twice the amount of cache. Which of the following would be the MOST appropriate action of the technician to take? A. the customer is not done describing all their symptoms. two separate processing units. Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time.www. C. B. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again.actualtests. Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. double the number of pins.

Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Disregard the statement and continue to resolve the new issue. Calibrate the touch screen. B. Replace the mouse. Ask the user about where information on that update was released.com 79 Ac tua A. A UPS D. Wait until the customer completes their statement andexplain how to resolve the new issue. The laser will be hot. The print spooler can catch any loose clothing. B.co m . Any Time. C. State that the update has no relationship to the new issue and continue implementing a solution. Replace the touch screen. C. The print fuser will be hot.CompTIA 220-701: Practice Exam A. D. Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Reinstall the mouse drivers. D. "Pass Any Exam.www. B. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. D. A wrist strap B. Nonmetallic tools C.actualtests. Which of the following is the BEST way to respond the customer? A. The ink carriage might move. Which of the following would BEST resolve this issue? sts QUESTION NO: 265 ." . C.

sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A.actualtests.com 80 Ac tua lTe A. B. Post notices around the building. B.co m . Which of the following would be the BEST way to communicate the mandatory update to the users? . telnet D. Answer the call and then resume work. Any Time. C. Ask the customer for permission before answering the call. Stop the mandatory update. Install the update without notice. Ignore the call and call back afterwards. ipconfig B. D. Answer: B QUESTION NO: 270 "Pass Any Exam. ping C.www. Which of the following is the BEST course of action? A." . C. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling. Step outside and answer the call. Email the users about the update.

how can the registry backup before changes are made? A. C. a PC displays MISSING NTLDR. "Pass Any Exam. Clear any removable disks from all drives and start-up PC. Export registry file B. Save registry file D. Control Panel>Services C.actualtests.www. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A. Install a Bluetooth USB adapter. B. Update the firmware in LAN adapter. Install a wireless PCMCIA card. Install Windows Updates.11g network connectivity to a laptop.CompTIA 220-701: Practice Exam When attempting to boot-up. Display Settings>Resolution Answer: C Using regedit. Backup registry file C. Which of the following is the FIRST procedure that a technician should carryout to correct this error? A.co m 81 . Control Panel>Configuring Desktop B. Any Time." . Remove any incompatible hardware. B. Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802. D. Display Settings>Advanced Settings D. Activate infrared ports in the BIOS. Disable plug and play in the BIOS. Which of the following would be the BEST method? A. C. D.com Ac tua lTe QUESTION NO: 272 sts .

6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer.com Ac QUESTION NO: 276 tua lTe sts . 15-pin D. Any Time. RJ-45 C.co m 82 . RIMM C. SODIMM B. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. One of the memory modules has 168 pins.www. Which of the following is the memory type? A. Start>Settings>Control Panel>System>Hardware C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP. 9-pinD.shell B.actualtests. which of the following locations would provide access to adjust the input levels? A. SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. shell E." . DDR RAM D. Start>Settings>Control Panel>Speech D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A.

Error correcting memory making data adjustments "Pass Any Exam. Any Time. Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files.co m 83 .actualtests. Logon phase B. Autoexec. Which of the following services is MOST likely causing the issue? A. Kernel loading phase Answer: C A. The report is not formatted to use USB. C. The user does not have the correct printer driver. Power supply warming or cooling B.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A. Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts . Task Scheduler C.com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Boot loader phase D." . The user does not have the correct network drivers.bat C. Workstation D. D. Print Spooler B. nothing happens. Which of the following is the MOST likely cause of the noise? A. The printers USB port is not compatible. B.www.

www. D. Install additional ribbon cables. Upgrade the device drivers for both components. Run theipconfig /all command. D. The monitor has failed.co Answer: A m 84 . Which of the following is the MOST likely problem? sts QUESTION NO: 282 .CompTIA 220-701: Practice Exam C. B. Run theipconfig /registerdns command. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. The hard disk drive has failed.exe.actualtests. lTe A user reports their PC beeps when it is turned on. There is no display on the monitor and the PC shuts off following the beep. C. enable one of the new devices in each profile. but either device will function if the other is disconnected. B. D. Sometimes either or both devices fail to function. Which of the following should the technician do? A. Which of the following should the technician do? A. Any Time. Modify the path variable to include the location of winipcfg. Create two hardware profiles. B. The CPU has dislodged from its socket. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. "Pass Any Exam. Install the support tools from the Windows XP CD. The operating system is corrupt.com Ac tua A. C." .ROM drive. C. Hard drive is failing D. Upgrade the power supply.

Any Time. Documents and Settings D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A. DNS D. ISDN B. Program Files B. Repartition the hard drive. C. MAC filtering C.co m 85 .com Ac QUESTION NO: 286 tua lTe sts . Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers. Use thefdisk command. B.www. Windows C. Use a low level format." . Which of the following is a BEST practice to ensure that the companys data is protected? A. Use the format command. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Root Answer: A QUESTION NO: 287 "Pass Any Exam.actualtests. D.

MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A.www. The BIOS must be set to auto-detect the hard drive. Installing the newest memory available D.actualtests. Hyperthreading D.com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts . Any Time. Which of the following is the MOST likely cause of the error? A. Fiber optic B. D. Dual independent bus architecture B. IEEE 1394 C. Answer: B QUESTION NO: 289 A." . While troubleshooting. C.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. TwisteD. Installing the fastest memory available B. Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message. B. the technician verifies that the hard drive is being correctly recognized by the BIOS. The user has placed a non-bootable floppy diskette into the diskette drive. The hard drive has failed. Installing more memory of the same type and speed C. DDR2 RAM C. The hard drive jumpers are configured incorrectly.co m 86 .pair copper wire "Pass Any Exam.

actualtests. IEEE 1394 C. RJ-45 B. Any Time. UTP Answer: D Which of the following cable types has an RJ-45 connector? A. Coaxial D. Fiber optic B.www. LC C. Fiber optic C." .co QUESTION NO: 292 m 87 . TwisteD. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A. RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam.com Ac tua lTe sts . IEEE 1394 D.pair copper wire B.CompTIA 220-701: Practice Exam D. Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A. SC D.

Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A. ECC D.com Ac tua lTe sts QUESTION NO: 296 . L2 cache C. Docking station B.co m 88 . 802.www.CompTIA 220-701: Practice Exam A. 64-bit Answer: C "Pass Any Exam.11n D. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.11a C.actualtests. Dual channel B." . Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Any Time. Dual Inline Package (DIP) B. Non-ECC C. Express bus C. 802. TCP/IP B. Hyperthreading D. ISA slot D.

Applications need to be reinstalled with an upgrade D. Any Time. A user would need to manually type the SSID to connect. Data encryption would be less secure over wireless connections. Upgrade retains user settings C.com 89 Ac tua lTe sts . D. Windows Multilingual Interface Pack D. Windows Multiple Language Keyboard Pack C. On top of a component D. Data encryption would be more secure over wireless connections." . Upgrade formats the drive B. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A.co m . Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. The access point would now transmit on only one channel. In the socket of a component C. On the outside of a heat sink B. Clean install formats the drive Answer: B QUESTION NO: 301 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. B. Windows Language Wizard B. Windows Multi-user Interface Pack "Pass Any Exam.actualtests.www.CompTIA 220-701: Practice Exam QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A. C.

0.255. 255.actualtests. C.www.0.mp3 at the end of mpeg layer 3 file names in Windows XP? A.1 C. sts .com Ac QUESTION NO: 304 tua Answer: A lTe A. Determine how long before the user is due for an upgraded system.255. 255. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. 255. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A "Pass Any Exam.255.255.0.0 D. D." . Any Time. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. B. Determine how long the user has had the problem. Determine if any other users are affected by the problem.0 B. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? m 90 .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A.0. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C.0 Answer: C QUESTION NO: 303 Which of the following should the technician use to display . Determine if changes have been made that could have caused the problem.co A user reports that their USB device has stopped working. 255.

Support different resolutions D.CompTIA 220-701: Practice Exam QUESTION NO: 305 In Windows Vista Ultimate. D.com 91 Ac tua Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). aero glass.co m . The user has asked that a full backup be run every day. Higher response time B. a user has the ability to customize translucent windows called: A.C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP.actualtests. Incremental "Pass Any Exam. Which of the following types of backup should the technician select? A. lTe sts . Limited bandwidth Answer: B. seeing windows. B. Limited display size C. Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A. three-dimensional viewer. RAM C. C. To support active desktop E. BIOS B. RAID D.www. Any Time. floating bars. CPU Answer: D QUESTION NO: 307 A." .

C. Answer: C QUESTION NO: 310 Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD. Which of the following is the NEXT step that the technician should take? A. B. findings and solutions. Call their manager and report the status of the issue. Establish a theory of probable cause.ROM drive and tested that everything is working properly. C. Document all issues. Perform a backup before making any changes." . C. Which of the following should the technician do NEXT? A.ROM drive and has tested and found that the drive is defective. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Establish a plan of action to resolve the problem.actualtests. "Pass Any Exam. Which of the following should the technician do NEXT? sts .www. Differential D. Normal Answer: D QUESTION NO: 309 A user in a SOHO is having problems with a software application. Question the user and make sure that they have not made any changes to their system recently. D. Develop a plan to get the drive replaced. The technician has validated the problem and suspects that the application needs to be reinstalled.CompTIA 220-701: Practice Exam B. D. Run a backup of the system. Daily C. Run a full system backup. Document their findings and the actions taken.co m . Call their manager and report the status of the issue. B. Any Time. D. B.com 92 Ac A. tua lTe A technician has been troubleshooting a users problem with their CD.

2MB sts Which of the following is the default page file size for Windows XP? ." .dll Answer: D QUESTION NO: 315 "Pass Any Exam.exe B. dxdiag QUESTION NO: 313 Answer: C QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Ntldr C. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Hal.actualtests.5 times the physical memory D. Any Time. ipconfig C. The size equal to the physical memory B. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Ntbootdd.com 93 Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 312 A home user reports they have purchased a new video game for their PC but have trouble running it.www. Smss. 1. msconfig D. Which of the following utilities should the technician run? A.sys D. 4095MB C.co m Answer: D . regedit B.

C. B. Which of the following is the BEST approach to tell the customer what is going on? A. explain the reasoning to the client.actualtests. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Which of the following is the BEST course of action to take care of the appointments during that day? lTe sts . B." . Go to the first scheduled appointment late. Skip the first appointment. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Inform the client the service must be rescheduled with a different technician. D. Get a language to language conversion dictionary to help understand what is being said. It has been in service for four years and is located in a copier room.CompTIA 220-701: Practice Exam A technician is informing a customer about the finding of any specific computer problem. Which of the following is MOST likely causing the shutdown issues? "Pass Any Exam. C. Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues. Use technical jargon. Which of the following is the BEST method to overcome the issues at hand? A. Use non-technical terms.www. Any Time. D. B. and make the repairs as quick as possible to try to catch up on the schedule. Use email so that everything is in writing. D. Answer: C QUESTION NO: 317 A. Restate the issues to the customer for validation. Use the proper acronyms. Ask to get an interpreter to assist in the language barrier.co m . C. Answer: C QUESTION NO: 318 A technician is working on a computer with periodic shutdown problems. Call the customers scheduled that day and reschedule all the appointments to different days.com 94 Ac tua A technician is late getting to a service call first thing in the morning.

Higher electricity measured in volts. Power supply on the computer is going bad. B. More devices can be powered at one time.actualtests. Greater duration of power availability.co m 95 . More horsepower will be provided. Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A. B." . Any Time.CompTIA 220-701: Practice Exam A.9 port? A. 25 D. C. RS-422 B.www. D. RS-232 C.com Ac tua lTe sts QUESTION NO: 320 . 15 C. IEEE 1394 Answer: B Which of the following will be true of the battery with 9 cells instead of 6 cells? A. IEEE 1284 D. D. 40 Answer: B "Pass Any Exam. Improper ventilation from dust buildup inside the computer. C. Power supply to the room is not great enough for both the copy machine and the computer. Electromagnetic interference due to the copy machine in the room. Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB. 9 B.

Disable WEP. F.www. Enable DHCP. Add a KVM switch to thetechnicians computer. Which of the following provides the BEST solution? A. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2. G. 16-bit card B. 128-bit card D. Answer: A. E. D.CompTIA 220-701: Practice Exam QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Use a MAC filtering.G Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. D.D.com Ac tua lTe A.actualtests. Use WPA encryption. B." .co A technician must come up with a solution to control multiple computers with a single monitor. Enable Volume Shadow Copy. Add an infrared connection to all computers. Use a TPM Chip. B. Which of the following is the BEST solution? m QUESTION NO: 323 96 . C. A. sts .0 data rates? "Pass Any Exam. 32-bit card C. Add a USB hub to each computer. C. Add a Bluetooth connection to all computers. Disable SSID broadcast. Any Time.

apologize. Go to the second appointment because it is listed as priority and then reschedule the first.actualtests. 20Mbps. C. Which of the following is the BEST resolution for the issue? A. Answer: C Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician. Call the second customer. 480Mbps B. apologize. Stay on the current service call and arrive late on the next service call. A virus does not require user interaction. Make the first appointment and then.5Mbps. tua lTe A technician scheduled two customer service appointments at the same time without realizing.co m . B. C. 10Mbps. Call the next service call. 450Mbps C. 16Mbps. "Pass Any Exam.com 97 Ac A. after completion. this is going to make the technician late for the next service call appointment. 360Mbps D. and reschedule. A worm requires user interaction. B. A virus self-replicates. C. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Leave the current service call to make the next service call." . call the second customer and explain you are running late. Any Time.5Mbps. 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A. D. Which of the following would be the BEST way to handle the situation? sts QUESTION NO: 327 .www.0Mbps. 1.CompTIA 220-701: Practice Exam A. Rush to finish the job. 1. D. B. 12Mbps. 2. and reschedule.0Mbps. 2. and go to the next service call. D. A worm self-replicates.

RJ-45 C. C. B.co m 98 . The current language on the workstation is the customers native language. Which of the following should the technician do FIRST upon arrival at the customer site? A. Answer: C QUESTION NO: 330 Answer: B QUESTION NO: 331 Which of the following connectors are used on the end of a fiber cable? A.com Ac A. Which of the following options should the technician do NEXT? sts . D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 329 A customer states that the computer is making a loud noise. ST "Pass Any Exam. Change the language and complete the service call. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.actualtests. Explain that the issue can not be resolved because the technician does not understand the language. Call another technician who has worked with this customer in the past and inquire about any prior issues. RJ-11 B.www. Ask the customer if the technician can change the language. Any Time. Tell the customer that the operating system is corrupted and must be reinstalled. tua lTe A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. D. BNC D. B. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. C." .

CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 332 A workstation is running slow on certain applications during the day.co m . WindowsVista Business D.actualtests. Windows Sidebar D. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Windows XP Professional Answer: B QUESTION NO: 335 "Pass Any Exam. Any Time. Windows Defender B.com 99 Ac tua lTe A." . Windows XPMedia Center D. Windows Vista Home Premium C. WindowsVista Ultimate C.www. Windows XP Professional B. Which of the following applications can be used? A. Windows Narrator Answer: C QUESTION NO: 333 Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows 2000 Professional sts Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? . Windows Media Center C. Windows Vista Home Basic B.

C. C. Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A. applets. Memory failure D. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. D. Sidebar Interface "Pass Any Exam. Task Manager B. B. Answer: C QUESTION NO: 338 The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? A.com Ac tua lTe sts .co m 100 . hives. icons." . targeted email that is directed at a group of users so that it appears to be from a legitimate source. LCD failure Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A.actualtests. D. B. gadgets. Which of the following is the MOST likely cause? A. a person who go through a corporations waste to see if they can use any of the information.CompTIA 220-701: Practice Exam A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Pointing stick failure B. Any Time. Hard drive failure C. a worm that attacks multiple computers and memorizes each computers keystrokes.www.

512MB RAM "Pass Any Exam. Wrong type of paper is being used for this printer.co m 101 . Key fob C. Any Time. B. The printer drivers need to be rolled back to a previous version. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. Spooler service needs to be restarted. The printer was working fine Friday. C. 128MB graphics card C. Too many pages are being sent to the printer at one time." .CompTIA 220-701: Practice Exam C. 800MHz processor B. Which of the following is MOST likely the issue with the smearing print? A.actualtests. Aero Display Manager Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page.www. LCD monitor D. Smart cards D. Answer: C QUESTION NO: 340 Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface. Username B.com Ac A. Biometrics tua lTe Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? sts . D. User Account Control D. a computer must meet which of the following hardware requirements? A.

com 102 Ac tua lTe A. DOSKEY C. Right-click the applications shortcut and choose Explore.actualtests.EXE D. Answer: A QUESTION NO: 343 Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly. Select Disable Visual Themes. Right-click the applications shortcut and choose Properties. Replace the video card to confirm diagnosis.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 342 A user reports that no picture is appearing on the monitor. Select Run in 256 colors. D. the technician believes that the computers video card has failed. Answer: A "Pass Any Exam. Any Time. Without changing Windows Vistas system-wide color depth settings. Question the user to determine what has caused the video card to fail. The Previous Versions tab within an application shortcuts Properties sts Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? .co m .www. D. Right-click the applications shortcut and choose Compatibility. CONVERT. B." . Right-click the applications shortcut and choose Properties. Verify that all other computer components are operating normally. Enter the Compatibility tab and select Run in 256 colors. Establish an alternative diagnosis. After speaking with the user and examining the symptoms. which of the following will BEST fix this issue? A. Which of the following steps should the technician take NEXT? A. C. C. Enter the Compatibility tab and select Disable Visual Themes. The Compatibility tab within an application shortcuts Properties B. B.

www. Event Viewer sts . Which of the following should be used to troubleshoot this error? m . Device Manager B. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the "Pass Any Exam. Last Known Good Configuration D. RAM D. Hard drive Answer: D QUESTION NO: 346 Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware.co A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Which of the following is MOST likely the issue? A." . Which of the following Advanced Startup options would BEST resolve this issue? A. Any Time. Case fan B. Dxdiag C. Active Directory Restore Mode C.actualtests.com 103 Ac tua lTe A. Debugging Mode B. Disable Automatic Restart Answer: C QUESTION NO: 348 A technician is working on a computer that has a virus downloaded on it.CompTIA 220-701: Practice Exam QUESTION NO: 345 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Processor C. Telnet D.

Last Known Good Configuration C.www. Which of the following Advanced Mode Options should be used to start up the computer? A. but the stop errors continue. a computer is getting stop errors. Safe Mode D. Wattage and size B. Which of the following would get the computer back to the operational state it was before the install? A. Safe Mode B. Debugging Mode B. Any Time. Last Known Good Configuration C.CompTIA 220-701: Practice Exam virus. Disable Automatic Restart Answer: A QUESTION NO: 349 After installing a program. Back up of the data C. Restore Point B. Emergency Repair Disk (ERD) D. Resistance and size "Pass Any Exam. USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A. The technician has uninstalled the program. Which of the following would need to be created prior to the installs? lTe sts .co m 104 .com Ac tua A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer." . Debugging Mode D.actualtests. Systems Restore Answer: D QUESTION NO: 350 A.

11g D. Defrag C. Which of the following would BEST assist their searches? A. Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802. Electrostatic Discharge (ESD) C. 802. Cordless phones D.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files.11 standards operates at a maximum speed of 11Mbps? A.actualtests.CompTIA 220-701: Practice Exam C.11n C. Which of the following would MOST likely cause the connection drops? A. 802. Scandisk Answer: C "Pass Any Exam. Chkdsk B. 802.com Ac tua lTe sts . Voltages and size D.4GHz wireless access point that drops connections. Any Time. 802. The access point is next to a speaker B. Indexing D.11b B." .co m 105 . Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2.www.

D. Which of the following is the MOST likely cause of the missing detail? "Pass Any Exam. The fastest cache that resides at the chip level. C. D. The job must be deleted using theprinters front panel. Once a job is submitted to the queue it cannot be removed. The largest cache that resides at the chip level.actualtests. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. Which of the following options would BEST help troubleshoot the problem? A. Any Time. A user reports that the print jobs from a color inkjet printer appear fuzzy.com 106 Ac tua QUESTION NO: 357 lTe Answer: B sts . When the technician tries to delete the job. The largest cache that resides outside the chip level. Send a test page to the printer. Answer: C QUESTION NO: 358 A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. B. it will not delete." . C. B. The technician does not have the necessary permissions.CompTIA 220-701: Practice Exam QUESTION NO: 355 Which of the following BEST describes L1 cache? A. Run an alignment page. Replace all of the print cartridges. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. The user submitted the job as a priority. B. D.co m . Answer: C QUESTION NO: 356 A user reports that print jobs are not printing. Which of the following is the MOST likely reason? A.www. Power cycle the printer. C. The fastest cache that resides outside the chip level.

WEP2 withshareD. 802. C. WEP withshareD. D. 802.co m 107 . 802." . Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A.11b C. WPA2 withshareD. WPA withshareD. Gigabit Ethernet B. B.key authentication B.CompTIA 220-701: Practice Exam A. Infrared D.key authentication D. Any Time. 802. Wi-Fi C.key authentication C.www. This printer is not capable of printing such fine details select another type of printer.com Ac tua lTe sts QUESTION NO: 360 . The printer is set in draft mode in the printer properties. The printer does not support the font on the document.11a D. Some of the inkjets are clogged in the cartridge. Bluetooth Answer: A Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A.key authentication Answer: B "Pass Any Exam.actualtests.11n B.

Unplug the network printer and then replace with a new printer. The system does not have enough free hard drive space. C. Which of the following is the FIRST step the technician should take? A. Delete all print jobs before replacing the printer. Any Time. fdisk C. chkdsk "Pass Any Exam. Notify all users before unplugging the printer. Answer: A QUESTION NO: 363 Answer: C QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. The automatically restart feature in System Failure option is on. Save all print jobs. D.ini C. D.actualtests. B. msconfig D.com 108 Ac tua lTe sts A. replace the printer and then print everything that was saved.CompTIA 220-701: Practice Exam QUESTION NO: 362 A technician must replace a network printer.co m Which of the following utilities can change the startup programs? . The hard drive is faulty and needs to be replaced. Which of the following is MOST likely the cause of this problem? A. boot. sysedit B.www. C. B. Answer: B QUESTION NO: 365 Which of the following commands will partition a hard disk on a Windows XP computer? A. convert B. msinfo32 ." . The system cannot connect to the network.

ini file. Enter hard drive information manually into the BIOS.actualtests. C.com Ac tua A.co m 109 . BIOS>Power Menu>S11>Hibernate D. Control Panel>Hardware>Systems>Power Management>Settings Answer: A "Pass Any Exam. Enter hard drive information manually into theNtldr file. Start>Run>Regedit B. Control Panel>Hardware Devices>Settings lTe A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. B.CompTIA 220-701: Practice Exam D. After installing the hard drive which of the following must the technician do NEXT? A. My Computer>Hardware>Settings D. Device Manager>Computer Properties C.www. D. In which of the following can the technician go to review the IRQ settings? sts ." . Any Time. format Answer: B QUESTION NO: 366 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. Enter hard drive information manually into the Boot.bat. Enter hard drive information manually into the Autoexec. Device Manager>Power Options>Check-off the Hibernate box C. Control Panel>Power Options>Hibernate tab B. The technician suspects an IRQ conflict. Answer: D QUESTION NO: 367 Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A.

Powersupplys fan is defective.actualtests. APM is off. BIOSis reporting a memory error. Answer: C A technician has replaced a bad power supply in a workstation. Which of the following is the MOST likely cause? "Pass Any Exam. Which of the following is the MOST likely cause? A. D. C. B. Which of the following is the MOST likely problem? A.co m 110 . The toner cartridge is defective. Power supply wattage is too low. The feed roller is defective. The fuser unit is defective. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. D. Any Time. C. The workstation will power up if only a single drive is connected. C. The pick-up roller is defective. Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. Which of the following is the solution? A. Power supply wattage is too high. CMOS battery is dead. B. Power supply is the wrong form factor.com Ac tua QUESTION NO: 371 lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician has just installed Windows 2000 on a computers clean hard drive. Hard drive is faulty. B. D." .www. Answer: A QUESTION NO: 372 A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. The workstation does not power up properly.

UPS B.actualtests. C.co m 111 .com Ac tua lTe sts QUESTION NO: 374 . SLI D. ECC C. Window Vista Home Premium D.www. SLI B. Powersupplys fan is defective. Power supply is the wrong voltage.CompTIA 220-701: Practice Exam A. ECC Answer: B "Pass Any Exam. Windows XP Professional C. Any Time. DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A. DLT D. D. Windows Vista Home Basic B. Power supply is the wrong form factor. DDR C. WindowsVista Business Answer: C Which of the following technologies corrects errors in memory devices? A. Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A." . B. Power supply is the wrong wattage.

SMTP Answer: A QUESTION NO: 379 Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? A." . Lower cost B. FTP D. MAC filtering "Pass Any Exam.actualtests. Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port. USB 2. SNMP C.co m . but requires the last device to use a terminator? A. Error detection C. Parallel B. WEP keys B. SSID broadcasts C.0 D.com 112 Ac tua lTe sts .www. IEEE 1394 C. SCSI Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 376 Which of the following is a benefit of having parity on a memory device? A. VPN B. Better cooling D.

CompTIA 220-701: Practice Exam D. WPA keys Answer: C

QUESTION NO: 380 Two wireless access points are located near each other, which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. Channel number C. SSID broadcast ID D. IP address range

QUESTION NO: 381

Answer: A

QUESTION NO: 382

Which of the following is a type of interference that can adversely affect wireless communications? A. RFI B. CRT C. EMI D. ESD Answer: A

QUESTION NO: 383

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CompTIA 220-701: Practice Exam Which of the following information can be found on a MSDS? A. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. High temperature warnings and cautions D. Network diagram to prevent damaging any cables Answer: B

QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Which of the following is MOST likely having an issue? A. Touch pad B. Flash drive C. IEEE 1394 port D. LCD display Answer: A

Answer: C

QUESTION NO: 386 Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Voltage or shocks C. Static or ESD damage D. Heat or burns

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A. Replace communications cable. B. Check to the correct type of paper is being used. C. Add additional memory to the printer. D. Change the toner cartridges.

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. LCD monitor B. CRT monitor C. NIC D. Memory chip Answer: D

QUESTION NO: 388

Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B. UTP C. RJ-11 D. Fiber Optic Answer: A

QUESTION NO: 389

A technician has connected a cable to an RJ-45 connector on the back of a computer. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. Fax machine C. Scanner D. Dial-up modem Answer: A

QUESTION NO: 390 After upgrading to Vista a user notices a clock, calendar, and several other items on their display. If they want to add more gadgets, which of the following features should they research? "Pass Any Exam. Any Time." - www.actualtests.com 115

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CompTIA 220-701: Practice Exam A. BitLocker B. Defender C. Sidebar D. User Account Control (UAC) Answer: C

QUESTION NO: 391 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. B. The drives device driver needs to be updated. C. The sound card is not connected properly. D. Decoder software needs to be loaded. Answer: D

QUESTION NO: 392

Which of the following is BEST used to cool down the CPU? A. Case fan B. Heat sink C. Power supply D. Decreased RAM Answer: B

QUESTION NO: 393 A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes.

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Document findings, actions, and outcomes. C. Verify full system functionality. D. Test the theory to determine cause. Answer: C

QUESTION NO: 395

A technician arrives at a customers location in response to a call. Which of the following troubleshooting steps should the technician perform FIRST? A. Ask the customer questions to identify the problem. B. Establish a plan of action to resolve the problem and implement a solution. C. Document findings, actions, and outcomes. D. Verify full functionality and implement preventative measures.

A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes, mouse movement and the power light is blinking. Which of the following is causing this to happen? A. The BIOS need to be updated. B. The power supply has a loose connection. C. The keyboard is faulty. D. The system is in hibernation mode. Answer: D

QUESTION NO: 397 "Pass Any Exam. Any Time." - www.actualtests.com 117

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C.www. C. Configure NetBEUI settings. B. The technician needs domain administrator rights. C. Download the latest drivers from the manufacturer. The technician needs local administrative rights. Which of the following is MOST likely the cause for this problem? A.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.actualtests.heatsinks provide passive cooling. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 399 sts . Fans must be directly applied to the cooled component. Ctrl + alt + L "Pass Any Exam. Ctrl + alt + delete then lock computer B. Fans provide active cooling. Answer: A Answer: D QUESTION NO: 400 On a Windows computer. Fans are applied with thermal compound. tua A user purchased a TCP/IP laser printer. D. The technician needs to map the drive. Print out a test page. B.heatsinks do not.heatsinks provide active cooling. Fans provide passive cooling. A. D." . D. Configure the IP settings. Any Time. The operating system is corrupt. Windows key + L C. B.com Ac A.heatsinks are not. Answer: A QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).co m 118 .

Answer: D "Pass Any Exam. Which of the following is the MOST likely explanation? A. A video card with at least 16MB of VRAM D. The adapter was rated for 220-240 Volts. A hard drive with more than 4MB of free space B.www. the AC adapter for their older laptop quit working. The laptop BIOS was not updated to support external video. The adapter was rated at 50-60 Hertz. B. B.CompTIA 220-701: Practice Exam D. C.B QUESTION NO: 401 When installing the Windows XP operating system using RIS. C. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. A CD. which of the following must be available in the computer? A. Which of the following is the MOST likely cause? A. The AC adapter was inserted in the incorrect port. The adapter was rated for 110-120 Volts. Windows key + alt + delete E." .actualtests. D.co m 119 . The function key was not pressed to toggle the video output. Windows key + Alt + M Answer: A.com Ac tua lTe sts . The monitor and laptop video cards are incompatible. Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe.ROM drive C. The video cable connecting the monitor is loose. Any Time. D.

" . instead of seeing their desktop they only see their background graphic. Which of the following is the MOST likely cause of the problem? .www.com 120 Ac tua QUESTION NO: 406 lTe Answer: A sts A. their pointer will randomly move about the screen or highlight words. which of the following MOST reliably prevents all data from being stolen? A. Change the display resolution to a lower setting.CompTIA 220-701: Practice Exam QUESTION NO: 404 A user reports that when they attach an external monitor to their laptop. Answer: C QUESTION NO: 405 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. "Pass Any Exam. IPSec B. C.actualtests. . C. Uncheck Extend my Windows Desktop in the Display Properties. PGP D. The laptop is near a source of EMF interference. CHAP II Answer: B QUESTION NO: 407 When disposing of old hard drives. A Remote Desktop session has been established on laptop. The sensitivity of the touch pad is too high. The mouse pointer software is corrupt. Physically destroy the disk platters. Any Time. B. EFS C.co m A user reports that when they are typing. Store the drive next to a magnet for one hour. B. Which of the following will correct this problem? A. D. Toggle the function key for the video display. B. Adjust the refresh rate of the display to 72 Hertz. D.

Answer: D "Pass Any Exam. Install anti-virus software. Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. Encrypt all local data files. C. Remove the control circuit board from the drive.com Ac tua lTe sts . Run a full anti-virus scan. B. B. After completing the initial configuration. Perform a disk defragmentation. D.actualtests. D. Which of the following steps would shorten the startup time? A. C. Format the drive. Run thechkdsk /f command on the system. D. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A. Install network monitoring software and perform a trace. Configure biometric authentication. they notice the system takes a long time to display the desktop. Remove unneeded startup applications.CompTIA 220-701: Practice Exam C.co m 121 . D. B. Run the defrag command on the system.www. Setup user profiles. Decrease the size of the paging file. Any Time. Install system patches. C." . Answer: D QUESTION NO: 409 Which of the following should be performed FIRST before accessing the Internet? A.

B. They have had problems installing this application in the past. Answer: C Answer: A. Defragment the hard drive. m QUESTION NO: 412 122 .co A customer calls a technician to request assistance in installing a new accounting application. B. After initial troubleshooting. The laptop battery is defective and needs to be replaced. The customer is using the laptop power button instead of the docking station power button. Answer: B "Pass Any Exam. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. they called the OEM and identify the problem. sts . C. Describe the issue at the next staff meeting. D.www. C.CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. C. Call the department management to document the issue. Create a restore point. Which of the following is MOST likely causing this? A. The laptop power cord is being used instead of the docking station power cord." .com Ac tua lTe A. Post the solution on an online tech forum.actualtests. Boot the computer in Safe Mode. Which of the following should the technician do FIRST after the problem is resolved? A. The laptop has an electrical short in the power supply. Which of the following steps should the technician take prior to installing the application? (Select TWO). Launch the File and Transfer Wizard. B. D. Document the issue and the applied solution.B QUESTION NO: 413 A technician is troubleshooting a computer error. Any Time. E. Read the application release notes. D. The customer can power up the laptop when using the power cord without the docking station.

TCP D.co m . NetBIOS C. Class C D.168. Assigns IP address to the workstation B. Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192. D. Any Time.www. A. B.0." . It runs at processor speed. It runs slower than the processor speed.com 123 Ac A.actualtests. It runs at half the processor speed. C. IP "Pass Any Exam. It runs faster than the processor speed.10 is an example of which of the following address classes? A. Provides a physical connection between a workstation and the network infrastructure tua lTe sts . Provides a logical connection between a workstation and the network infrastructure D. Monitors sessions between two hosts C. Class B C. SPX B. Class A B. DLC E.

cached website credentials and desktop preferences. Use the USMT to export the data from the old system. C. D. Answer: B "Pass Any Exam. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. D.actualtests." . lTe sts A technician needs to provide a customer with a new computer running Windows Vista. Useregedit to export the user data to the new system. and import it to the new system. Discharge the CRT prior to disposal. Hubs only support TCP/IP protocols. Hubs are limited to a bandwidth of 4Mbps. A hub broadcasts all traffic to all ports. B. B.www. D. Any Time. Which of the following should they do NEXT? A.E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A. Dispose of the monitor according to applicable environmental regulations.CompTIA 220-701: Practice Exam Answer: C. C. Dispose of the monitor in the trash.co m 124 . From Windows Explorer. Which of the following can the technician do to ensure all settings are moved to the new computer? . The customer has required all personal information be migrated to the new computer including favorites.com Ac tua A. B. C. copy the users profile from the old system to the new system. A hub directs traffic between locally attached computers. Disassemble the monitor to prepare disposal of parts independently.

Provide copies of the files to the people named on them. C. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. B. B. Delete the files off the portable drive once they are finished burning the disc. The laptop is not receiving enough power from the battery so the battery should be replaced.actualtests. Update the drivers for the video card. Which of the following is the MOST likely cause? A. The laptops NIC needs updated drivers. they can connect to the network. the technician notices files that pertain to other employees.www. Update the drivers for the touchpad." . Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. The laptop is not receiving enough power from the battery so a second battery should be installed. D. Lower the pointer speed in the Mouse Control Panel applet. Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. D. C. B.com Ac QUESTION NO: 423 tua lTe sts .co m 125 . Format the hard drive and reinstall the OS. Which of the following is the BEST option to solve this issue? A. Keep the files on the portable drive and then look at them later for confidential material. D. The power management settings on their laptop are set to disable the internal NIC. Which of the following should the technician do? A. Answer: A "Pass Any Exam. C. Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power. While preparing the files for the disc burning. If they connect the AC adapter. Call the person that wants the disc burned andask them if they can look at the files.

Ask the user if they mind if the technician removes the computer from the desk to fix the issue. B. C. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A. Create a new account for the user. "Pass Any Exam. they cannot identify their username. Carry it with the screen closest to your body. put on hold and forward.www. Any Time." . B. Receive. Carry it with the protrusion on the back facing your body. Report the issue to theusers manager and return the next day to work on the issue. Organize theusers papers into file folders. however. Carry it by holding it upside down by the base. understand. C. Tell the user that they will return later in the day once they have cleaned their desk.co m . D. Carry it by using both the power and video cords for stability. Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A. D.com 126 Ac tua lTe sts . Reset the password for them and inform them of their username. The technician needs to work on the issue but is distracted by the users mess. C.actualtests. B.CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue. The user is quite messy and has a lot of paper strewn about. providing standard permissions. Which of the following actions should be taken? A. D. Schedule a later time to call them back once they remember their username. Follow thecompanys established guidelines to reset passwords. Which of the following should the technician do? A.

evaluate and respond. Any Time. B. B. Ask the caller to call back when they are in a better mood. Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen. C." . Open the case and determine the cause of the noise.com 127 Ac A. put on hold. interpret. Respond by asking the caller to slow down and repeat the concern twice. and forward. ask for help and respond. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. give first impression. Which of the following is the BEST course of action? A. it sounds like an airplane taking off. Which of the following would be the MOST effective way to respond to this call? A. C.CompTIA 220-701: Practice Exam B.co Answer: B m . Receive. Verify that the user has not made any OS changes. C. Research online forums for assistance. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. tua lTe A customer reports that when the computer starts up. Receive. Check the BIOS for temperature changes. D. Update the OS with the most recent patches. "Pass Any Exam. Receive. Listen to callers concern without interrupting and being judgmental. Attempt to replicate and verify the issue. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . D.www. C. Email the manufacturer with the details of the issue.actualtests. Respond by informing caller to slow down and change their attitude. B. D.

a co-worker asks the technician for assistance. C. Answer: B "Pass Any Exam.co QUESTION NO: 432 m 128 . 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Put the customer on hold just for a few minutes. 24 volts D. Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A. Forward the customer to another technician in order to listen to the co-worker." . Avoid the incoming call and call back later. B. At the same time.com Ac tua lTe A. Which of the following is the BEST course of action? . Any Time. 6 volts B. D. C.actualtests. Write down error code and ask for assistance. Ask the customer's permission to put them on hold. Put the customer on hold just for a few minutes and assist the co-worker.CompTIA 220-701: Practice Exam D. 12 volts C. D. Which of the following is the BEST course of action? A.www. Forward the customer to another technician. B. The technician receives another incoming call from the technician's friend. sts A technician is on the phone with a customer. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.

Formulate another theory as to what might be causing the problem.www.CompTIA 220-701: Practice Exam QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error.com Ac QUESTION NO: 436 tua lTe sts . D. Replace the workstations NIC. Replace the motherboard and perform a system restore. C. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Install anti-spyware and run an initial scan. Any Time. Which of the following should the technician do NEXT? A. Contact the user to determine if any recent changes have been made to the computer. C. C.co m 129 . however. Perform a virus scan and evaluate the results. D. disabling the firewall did not help the issue. Which of the following troubleshooting steps should the technician perform FIRST? A. the technician believes that firewall settings may be the cause. D.actualtests. Reinstall the firewall software. Answer: D "Pass Any Exam. B. Replace RAM modules and verify that all other system components are operating properly. After speaking with the user." . Answer: B QUESTION NO: 435 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Report theusers story to management and wait for further instructions. Which of the following troubleshooting steps should the technician take NEXT? A. Document that disabling the firewall did not solve the issue and call another technician for assistance. B. Establish a theory as to what caused the changes to the computer. The technician speaks with the user. B. Answer: D A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Use Windows Recovery Console to perform a repair installation of Windows.

com Ac A technician notices co-workers copying files onto their personal storage media. Which of the following is the BEST course of action? tua lTe sts . Use a surge protector. Any Time. B. B. C. D. Confiscate the co-workers personal storage media. Notify the customer about their stolen data. Ignore the content and complete the repair. Report the situation to appropriate authorities. from computers which are in for repair.co m 130 . Use a signal attenuator.actualtests. Use an uninterruptible power supply (UPS). Delete all the illegal content from the user's computer." . Ignore the situation so as to avoid workplace conflict. C. Answer: D QUESTION NO: 440 An IT service provider receives laptops from many different customers. Which of the following can the technician recommend? A. C. Answer: B QUESTION NO: 439 A. Report the situation to the appropriate authorities. Plug the computer into a different power outlet. Which of the following describes the BEST course of action? A. When is it appropriate to make copies of a customers confidential data? "Pass Any Exam. Answer: A QUESTION NO: 438 While troubleshooting a problem on a users computer. D.www. B. a technician discovers content which they believe may be illegal. D.CompTIA 220-701: Practice Exam QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Insist that the user immediately delete the content.

For backup purposes and if the technician deems it necessary. B. It is never appropriate to copy acustomers data. Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam A.actualtests. C. B." . Any Time. WindowsVista Ultimate. resulting in the need for continuity chips in otherwise unused slots? A. A corrupt software driver B.www. It is not appropriate unless the content is public knowledge. For backup purposes and with thecustomers permission.co m 131 . C.com Ac tua A. Windows XP Home Edition. RDRAM C. DRAM D. Windows XP Professional. Windows 2000. SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A. D. DDR3 B. An invalid IP address lTe Which of the following can cause a printer to output nonsensical. Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. random characters? sts . D. Excessive humidity C. A low toner cartridge D.

HTTPS Answer: C QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down. CMOS battery C.CompTIA 220-701: Practice Exam QUESTION NO: 444 If using Windows Media Center.com 132 Ac tua lTe sts A. L2 cache B.www.actualtests. WEP B. KVM switch B." .co m Which of the following protocols is used to encrypt data on a wireless network? . Any Time. TV tuner card C. WAP C. SFTP B. Which of the following components should the technician replace? A. Processor "Pass Any Exam. WPA D. HTTP . Video capture card Answer: B QUESTION NO: 445 Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A. Docking station D. WAP D. HTTPS C. which of the following hardware components needs to be installed? A.

C. Devices by type B. 32GB C. Explanation of error codes Answer: A." .co QUESTION NO: 449 m 133 . B. RAM capacity C. Check the software for a complete install. sts A users laptop has a built-in wireless NIC and cannot see the network. Which of the following is the FIRST course of action to take on the laptop? . 16GB B. I/O address ranges E. 1024GB D.CompTIA 220-701: Practice Exam D. Check the wireless card to be sure it is seated correctly.actualtests. D. Check the wireless card for antenna connections. Check to see if wireless is turned on. Hidden devices D. Mapped network drives F. 2048MB Answer: B Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE). A.D "Pass Any Exam. System clock Answer: B QUESTION NO: 448 Which of the following is the maximum partition size of the FAT32 file system? A.com Ac tua lTe A. C.www. Any Time.

is used for Telnet? A. by default. Heatsink B.CompTIA 220-701: Practice Exam QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A. which of the following ports is used for Remote Desktop (RDP)? A. 2335 D. 23 B. TV tuner C.www. Active Answer: D QUESTION NO: 452 By default.co m 134 . 110 C. 80 D. Capture D." .com Ac tua lTe sts . Graphics accelerator "Pass Any Exam. Passive C. Multimedia B. 8080 Answer: A QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A. 25 C. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers.actualtests. 80 B. Liquid D. Any Time.

co m 135 . Last Know Good Configuration D. WAN B. TELNET Answer: C QUESTION NO: 458 "Pass Any Exam. SATA D. Any Time. Safe Mode with Command Prompt B." . Bluetooth Answer: A QUESTION NO: 456 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? A. Wireless card C. Safe Mode with Networking Answer: A Which of the following network types provides a secure connection to a private network over the Internet? A. VPN D.com Ac QUESTION NO: 457 tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. Enable Boot Logging C.www. NIC B.actualtests. HTTP C.

www. Operating system B. Which of the following must the technician update? A. Crossover cable D. Any Time.com Ac Which of the following should a technician do in order to remove a USB storage device in Windows 2000? tua QUESTION NO: 460 lTe sts ." . Chipset Answer: C QUESTION NO: 459 A customer has two computers with NICs installed.actualtests. Use the Safely Remove Hardware icon in the System Tray. Which of the following would be the BEST recommendation to the customer? A. C. D. Turn off the power to the USB device first then the computer. Router C. Which of the following should the technician do? "Pass Any Exam. B. The technician has determined this can be done.co m 136 . Firmware D. but the motherboard needs an update. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing.CompTIA 220-701: Practice Exam A technician receives a call from a client requesting that a faster CPU be installed into their PC. Switch Answer: C A. Memory C. Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away. Unplug the device from the computer. Use the Safely Remove Hardware icon in the Control Panel. Bridge B.

Send the drive to a data recovery company.actualtests. Improved video game performance "Pass Any Exam. D.co m 137 . B. D. use the run command and type folder.www. change the password frequently. Improved registry settings D. use their telephone number as the WEP key. a technician should advise the customer to: A. QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A. B. select new. Any Time. Answer: A QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A. create the folder in My Documents then click and drag the new folder to the desktop. try and keep the same password so the customer can always remember it. C. Answer: D QUESTION NO: 462 When setting up security for a wireless home network.CompTIA 220-701: Practice Exam A. try not to use numbers in the password. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. Improved performance B. C. create the folder on a flash drive and then click and drag the new folder to the desktop. and select folder. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Improved security features C. B. D.com Ac tua lTe sts Answer: A . Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. C. rightclick on the desktop." .

Which of the following options is the FIRST step in successfully booting the computer? . B. The monitor driver version C. B. D.com 138 Ac tua lTe A. Which of the following is the FIRST step the technician should take? A. Boot the unit in Safe Mode by pressing F8. Have the user check external drives for media. Have the user power off for five minutes then restart the system. Which of the following is the FIRST item to check? A.co m . C. Boot the unit in Safe Mode by pressing Ctrl/Esc. Answer: C QUESTION NO: 468 "Pass Any Exam. C. Run a check disk operation on the hard drive. Boot into BIOS and check the hard drive status.actualtests. The refresh rate for the external display Answer: D QUESTION NO: 466 Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work. The power to the external displays docking station D. D. Boot the unit in Safe Mode by pressing F5.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. Boot into setup/BIOS and check the Graphics options. sts A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP." . Any Time. If the monitor has been degaussed recently B.www.

C. Boot into BIOS/Setup and change the boot sequence. website where cookies are required. press F8 and select Last Known good configuration. Boot into BIOS/Setup and update the BIOS." . D. Which of the following is the FIRST action the technician should take? A. . Enable print sharing from the main computer. D. Set the IP address to match the gateway address.0. the computer boots off the installed operating system on the hard drive. B. Any Time.CompTIA 220-701: Practice Exam A technician wants to reinstall Windows operating system on a notebook computer. Which of the following is the BEST recommendation that a technician could make when configuring the printer? tua QUESTION NO: 470 lTe Answer: D sts A.1. The technician explains this is a: 139 . C. When Windowsstarts.co m A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. C. Answer: D QUESTION NO: 469 A. popup advertisement that has been blocked. When WindowsStarts.com Ac A customer wants to add a network printer to a home network. Configure the printers IP to 127. B. press F8 and select Safe Boot.0. Which of the following is the BEST course of action to take? "Pass Any Exam.www.actualtests. Set the printer to DHCP. Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning. however. The technician tries to boot the computer with the Windows CD in the drive. secure website. website that does not require a password to log in. D. B.

C. check the printer for paper jams in the path. C. replace the network card in the printer. Run the computer until the error occurs then find where the source of the heat is. Replace the video card because there is no display. The NEXT step to evaluate the problem is to: A. Any Time. Which of the following would be the NEXT troubleshooting step? A. Answer: B QUESTION NO: 472 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Remove the power and check the position of the jumpers on the motherboard. B. Unplug and then re-connect all cabling to the components. D.com 140 Ac A. Which of the following is the BEST course of action to determine the cause? lTe sts .www. tua A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times.actualtests. C.CompTIA 220-701: Practice Exam A. Check the System Event log for over temperature entries. D. Check to see if the monitor and computer are powered by a UPS." . Answer: C QUESTION NO: 473 Answer: B QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. Remove the battery and run the laptop on the external power supply. Ask the customer how the laptop is being used when it reports the error. Ask the customer what is occurring when the display is lost. Update or reinstall the display driver. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. The technician arrives and finds the printer is online but there are not any lights on the network card. B. Check the quick setup guide for BIOS settings. D.co m . B. B. Consult the maintenance manual for the error code. "Pass Any Exam. pauses and then repeats.

Password authentication B. but only in monochrome.co Answer: B m 141 .CompTIA 220-701: Practice Exam C. Sleep D. B. Standby B. flash the firmware on the printer to match the new driver. The technician knows the print server had maintenance done over the weekend that included driver updates. C. Which of the following security technologies is this considered? A. Biometric authentication Answer: D "Pass Any Exam. WPA encryption D. D." . Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use. power off the printer.www. D. cycle the power on the printer and observe the boot process. Any Time. Hibernation C. Smart card authentication C. have the customer clear the print queue and reboot. Shutdown lTe Which of the following power saving modes in Windows XP uses hard disk space to store active memory? sts QUESTION NO: 476 . power cycle the printer to update the driver.actualtests. have each user remove and re-install the printer to update the driver. The NEXT action would be to: A. Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color.com Ac tua A. check the printer properties on the server.

WPA. check the video cable from the monitor to the PC. reseat the video card. Turn the monitor on/off. D. IPSec Services sts .actualtests. Add Hardware Wizard C.www. Reseat the video card. check the power cable on the monitor. Computer Browser B. B. Check the video cable from the monitor to the PC.co A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Answer: C "Pass Any Exam.com 142 Ac QUESTION NO: 480 tua Answer: C lTe A. WPA2 B.AES Answer: A QUESTION NO: 479 A user calls to report a completely blank screen on their PC. try turning the monitor on/off. C." . reseat the video card in the PC. check the power cable on the monitor. Any Time. The technician on call determines that the PC is powered on and is not in standby mode. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. check the video cable from the monitor to the PC. Print Spooler D.CompTIA 220-701: Practice Exam QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. Which of the following Windows services is not starting during boot? m . Turn the monitor on/off. WEP C. WPA D. try turning the monitor on/off.

co Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? m .www. BIOS C. Southbridge D.CompTIA 220-701: Practice Exam QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A. Northbridge B." . DMA controller D.com 143 Ac tua lTe A. BIOS C. CMOS D.actualtests. Any Time. DMA controller sts . Northbridge B. Southbridge B. Northbridge Answer: A QUESTION NO: 482 Answer: C QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Southbridge Answer: A QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? "Pass Any Exam. DMA controller C.

775 C. Case open switch D. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet." . Answer: A QUESTION NO: 486 Which of the following demonstrates a physical method of intrusion detection? A. B.co m 144 .CompTIA 220-701: Practice Exam A. Southbridge C. Any Time. Biometric password B. Verify that the power button is plugged into the motherboard. C. Bitlocker Answer: C QUESTION NO: 487 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Slot A Answer: A "Pass Any Exam. 478 B.com Ac tua lTe sts . Port triggering C.www.actualtests. Check the power outlet to verify it is supplying power. DMA controller Answer: B QUESTION NO: 485 A desktop computer is not responding when the power button is pressed. Northbridge B. Which of the following is the NEXT troubleshooting step the technician should take? A. Replace the power button. Check the power supply for voltage output. 959 D. D. BIOS D.

It was working fine yesterday.CompTIA 220-701: Practice Exam QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer.actualtests." . PCI express C. Dual-core Answer: A. Which of the following is the MOST likely cause of the problem? A. C. A. Answer: A QUESTION NO: 489 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Multi-core B. Which of the following is the FIRST thing the technician should do? A. D. Theusers workstation has a faulty NIC. The printer has a faulty NIC. Any Time. SODIMM D.E QUESTION NO: 490 When troubleshooting an issue with a customer. Unplug the PC and put on an anti-static wrist strap. B. The technician can also print a test page from another workstation. B.co m . The printer is no longer the users default printer. Verify when the last time the computer was working correctly was. Inform the customer of how long it might take to resolve the problem.com 145 Ac tua lTe sts . Answer: D QUESTION NO: 491 "Pass Any Exam. DDR2 E. C. D.www. The technician can ping the users workstation and the printer. Update the virus definitions and start a scan for viruses. The printer has corrupt drivers.

com Ac tua lTe sts . Check power on theusers laptops. D.co m 146 . MAC filtering Answer: B QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer. Assign a password complexity policy. Which of the following is a best practice? A. C. Turn off the firewall. D." . however. Username/password B.actualtests.CompTIA 220-701: Practice Exam A technician is asked to connect a Windows XP SP3 computer to the Internet. Any Time. Answer: A QUESTION NO: 492 A user wants their computer to automatically receive updates from Microsoft. B. WPA D. Update the antivirus definitions. Which of the following is the FIRST thing a technician should check? A. Set automatic updates to download only.www. Which of the following should be selected to BEST meet the user's needs? A. Turn on Automatic Updates. Check the print queue. B. B. Set automatic updates to download and install. Disable all file shares. C. they do not want the updates to interfere while they are working. "Pass Any Exam. Answer: A QUESTION NO: 493 Which of the following is an example of biometric security? A. Update the network device drivers. Fingerprint scanner C.

CompTIA 220-701: Practice Exam C. C. Check the boot order in the BIOS.co m 147 . Check for incompatible hardware. D. D. Check the disk for scratches. Where should the technician make the necessary boot order changes? sts QUESTION NO: 496 . Answer: B QUESTION NO: 495 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. a technician notices that the software hangs during the hardware detection phase. Answer: A "Pass Any Exam. Which of the following file systems should the technician select? A. FAT16 B. Check the network connections." .www.actualtests. Check the domain print server. Jumper settings D. Any Time. HPFS C. BIOS settings lTe A user's computer does not boot. Firmware settings C.com Ac tua A. B. The technician needs to change the computers settings to boot from a recovery CD. How should the technician troubleshoot this issue? A. Motherboard settings B. NTFS D. Check the CMOS battery. FAT32 Answer: C Answer: D QUESTION NO: 497 While installing Windows XP.

co m 148 . Check the printers BIOS. Right-click My Computer icon. Check the manufacturer's website." . B. select Properties B. Right-click System Tray. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A. Check the USB port. select Properties C. Task Manager B.com Ac tua lTe sts . select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. Any Time. The installation CD is not available. Right-click Start menu.actualtests. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. D. The problem is related to large files being deleted. Add Hardware Wizard. C. Backup Manager C. Which of the following is the BEST solution to locate the correct drivers? A.CompTIA 220-701: Practice Exam QUESTION NO: 498 After several months users report that their computer runs slower. Answer: B QUESTION NO: 501 "Pass Any Exam.www. select Properties D. Right-click My Network icon. Task Scheduler Wizard D.

TELNET C.CompTIA 220-701: Practice Exam Which of the following adapter cards is used to access the Internet through a telephone line? A. Manually on the printer C. where would a technician go in Windows to print out a test page? A.actualtests. ATX B. PC/XT D.www.co m ." . From the administrative tools applet Answer: C QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. AT C.com 149 Ac tua lTe QUESTION NO: 503 sts . SMTP D. A cable modem D. NNTP B. An asynchronous modem C. A T-1 connection Answer: B QUESTION NO: 502 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. Any Time. From theprinters drivers B. ACL Answer: A When a job fails to print. HTTP Answer: C "Pass Any Exam. A network interface card B. From the printer properties page D.

com Ac Which of the following network devices helps prevent data collision by not allowing data to be broadcast? tua lTe sts . Any Time. Hub B. Half duplex B.www. NTP B. PPTP C. Full duplex D. Switch Answer: D QUESTION NO: 508 Which of the following network devices interconnects networks together? "Pass Any Exam. Bridge D." .actualtests. Modem C. RDP D.co m 150 . Port forwarding Answer: C QUESTION NO: 507 A. Port mirroring C. LDAP Answer: C QUESTION NO: 506 Which of the following transmission types allows for a NIC to send and receive data simultaneously? A.CompTIA 220-701: Practice Exam QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A.

Switch B.www.actualtests. Router D. while laser printers can be harmful to the environment. Switch B. Router D. A maximum of two computers can share a local printer verses unlimited users can share a network printer. C. Modem C. Hub C.CompTIA 220-701: Practice Exam A.co m ." . Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Ink jet printers are safe for the environment. "Pass Any Exam. D. Any Time. B. Modem Answer: C QUESTION NO: 509 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Answer: C QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A. Hub Answer: D QUESTION NO: 510 A. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer.com 151 Ac tua lTe Which of the following is a difference between a local printer and a network printer? sts . A local printer has a small footprint and cost less money than a network printer that has a large footprint.

while an inkjet printer sprays the image on the page. A print job is waiting in the print queue. The writing element B. Answer: D QUESTION NO: 512 Which of the following components is a distinguishing characteristic of a laser. C. Printer configuration is incorrect.CompTIA 220-701: Practice Exam B. thermal. Outdated or corrupt print driver.com Ac tua A.actualtests. The power supply D. D. Laser printers use toner. customer's personal files and professional data.www. B. D. D. lTe A customer reports that while attempting to print a document it seems to queue up fine. Answer: C "Pass Any Exam. C. C. The application used to create the document is incompatible with the printer." .co m 152 . inkjet. The interface Answer: A Answer: C QUESTION NO: 514 Compliance regulations regarding data sensitivity are primarily created to protect the: A. Laser printers melt the image onto the page. while an inkjet printer fuses the image to the page. Laser printers fuse the image to the page. but the printer does not print the job. Any Time. B. person who would be directly affected in the case of a breach. company's intellectual property and proprietary information. while the inkjet printer can only use ink cartridges. and impact printer? A. Which of the following may be the cause? sts QUESTION NO: 513 . The control panel C. equipment from abuse and misuse.

optical drive. Micro ATX Answer: A QUESTION NO: 516 A CD drive is a type of: A. which of the following provides the MOST room for effective cooling? A. Any Time.www. SODIMM "Pass Any Exam. ATX C.actualtests. NLX D. Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A. B.com 153 Ac tua QUESTION NO: 517 lTe Answer: B sts A.co m In terms of screen resolution. 640 x 480 B." . network drive. 800 x 640 D.CompTIA 220-701: Practice Exam QUESTION NO: 515 In regards to computer case form factors. 800 x 600 C. solid state drive. SD flash drive C. 1280 x 920 . BTX B. C. D. hot swappable drive. DVD/RW drive B. which of the following is the minimum default resolution setting that Windows XP supports? .

Any Time. C.CompTIA 220-701: Practice Exam D. equal or greater than the original power supply wattage. IDE drive C. B. number of installed hard drives. B. D. SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: A.www. the back up tape drive configuration." .actualtests. auto sensing from 100 to 240 Volts. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? "Pass Any Exam. equal or lesser than the original power supply wattage. how data is distributed between multiple drives. D. the number of partitions across multiple hard drives. it is important for the output to be: A. DIMM chip B. PS/2 port Answer: D QUESTION NO: 521 When purchasing an extra AC adapter for a notebook computer. Answer: A QUESTION NO: 522 On a desktop computer. C. AGP slot D. equivalent to the original power supply wattage. Answer: A Which of the following would be an example of an I/O interface? A.com 154 Ac tua lTe sts .co QUESTION NO: 520 m .

C. A 64-bit capable processor lTe To run a Microsoft Windows 64-bit OS." . Hyper-threading technology D. B. The memory speed will decrease. Answer: A "Pass Any Exam. Automatic voltage detection between 110 and 220 voltage is provided. Answer: A QUESTION NO: 523 For a computer's core 2 processor to work properly. B.3 volts of power to the computer. The OS will have to be reinstalled. The computer can run faster because of the larger power source. The computer will overheat. it must have which of the following? A. The computer will not pass POST.com Ac tua A. Thermal grease between the processor and the fan C.CompTIA 220-701: Practice Exam A. Thermal grease between the fan and theheatsink B. Which of the following statements is MOST likely true? A. Automatic integrated surge protection is provided through the upgrade. Hyper-V technology C. the computer must be equipped with which of the following? sts QUESTION NO: 524 . C.actualtests. D. D.www. Two processors installed on the motherboard D. Any Time. Thermal grease between the processor and theheatsink Answer: D Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed. The addition of 3. Double the clock speed on a 32-bit processor B.co m 155 .

Which of the following is the possible cause? (Select TWO).D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? A. To allow peripheral devices such as a monitor to remain attached B. The barcode scanner should be set up in the computers BIOS. Inkjet D.co m 156 . To allow additional power to be available to the laptop when docked C. Impact B. Duplex C. The scanner must be configured to read the code(s) desired.actualtests. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 526 When installing a barcode scanner on a computer. C.www.com Ac tua lTe sts . To provide additional software security to the laptop D. The flatbed scanner must be removed. "Pass Any Exam. B. which of the following should occur? A. A. Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO). The scanner must be installed between the PS2 mouse and the computer. To allow LAN/WAN switching Answer: A. To provide additional USB ports for the laptop E." . D.

co m . CPU B. Any Time. Which of the following could be contributing to the noise? (Select TWO). "Pass Any Exam. Boot in Safe Mode. B. Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work. Hard drive D. The repairs go as planned.ini file. Boot to Last known Good Configuration. A memory chip is defective. Boot from LAN. C. Cooling fan C.CompTIA 220-701: Practice Exam A. Memory chip Answer: B. E. A PCI card is not correctly seated. The CRT display has failed. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. D. Windows has a corrupt boot.www. B. A.com 157 Ac tua lTe sts . Which of the following would be the BEST course of action for the technician to take? A. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Motherboard E.B QUESTION NO: 530 The user states the desktop computer is very noisy. C. Answer: A." . Boot from Emergency Boot Disk.actualtests. The power supply is not connected to the system board. D.

HDMI Answer: D QUESTION NO: 534 Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A.actualtests. C. Document the work done at the firm. Keep thenorthbridge chip within acceptable temperature ranges. and personally contact the owner to update on the status of the repairs.CompTIA 220-701: Practice Exam B. Keep the hard drive within acceptable temperature ranges. Document the work done at the firm and leave the company owner a voicemail. C.co m .1 "Pass Any Exam. relaying details of the repair to save the technician time. Answer: D QUESTION NO: 533 A customer would like to build a Media Center PC for their home theater. the owner would probably not want to be bothered during the work day. DVI-D B. Keep the processor within acceptable temperature ranges. Keep the power supply within acceptable temperature ranges. DVI-I C. asks to have a single-connection that will carry video and audio to and from the PC. ask one of the assistants at the company to contact the owner.www. VGA D. Any Time.com 158 Ac A. leave a copy for the company owner. Express card C." . Which of the following technologies is capable of this functionality? A. B. tua Which of the following is the purpose of a heatsink in a PC's CPU? lTe sts . D. Mini-PCI card B. and due to space constraints. Document the work done at the firm. D. PC card 8.

CompTIA 220-701: Practice Exam D. QUESTION NO: 537 Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A. Memory has to be installed in marked matching slots. B. in marked matching slots. B. Use a multi-pass third party formatting utility. Satellite D. Use Windows built-in Disk Management utility and format the disk. using chips equal to or larger than 1GB in size. Reformat the hard drive. D. The motherboard jumpers need to be properly configured. lTe sts Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? . Memory has to be installed in same speed and size modules. C. 56K dial-up Answer: B QUESTION NO: 539 "Pass Any Exam. Run a high powered magnet over the drive several times. Fractional T1 C.www.actualtests. PC card 7. Memory has to be installed in matching pairs. using at least five passes. Any Time.co m Answer: A 159 ." .com Ac tua A. C. WiMAX B. which of the following is true? A. D.2 Answer: B QUESTION NO: 536 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.

Fiber D. Any Time. Coaxial C. Which of the following would be the MOST cost effective cable to choose? A.actualtests.www. the company is being forced to run the lines along power wiring and overhead lighting. Windows Defender D. Windows XP Professional E. Which of the following operating systems currently include this functionality? (Select TWO). Event Viewer Answer: D QUESTION NO: 541 A. Due to limited ability to conceal cabling within walls. WindowsVista Ultimate B.CompTIA 220-701: Practice Exam A small business is looking to run new cabling for their upgraded network. STP Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A. Security Center B. lTe sts . UTP B." . Device Manager C. WindowsVista Business D. Windows 2000 Pro C.co m 160 .C QUESTION NO: 542 A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? "Pass Any Exam.com Ac tua A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Windows Vista Home Premium Answer: A.

Full duplex C." . Ribbon C.168. ping v 10.7 Answer: C "Pass Any Exam.co m 161 . by design. Toner D.5 D. Any Time. 10Mb D. ping a 192.CompTIA 220-701: Practice Exam A.0.5 C. ping f 189.1. Five Answer: A QUESTION NO: 543 A laser printer uses which of the following consumables? A. Fuser B.10. 100Mb B. can run at which of the following modes? A. ping t 172.www.122.com Ac tua lTe sts QUESTION NO: 544 .actualtests.11 B. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A.68.16.18. Four D. Two C. Liquid ink Answer: C Network hubs. One B.

com 162 Ac tua lTe sts .ini file. dir Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG C. C.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following commands is used to open an editor to adjust the Windows database? A. "Pass Any Exam. Which of the following is the MOST likely cause of the issue? A. Any Time. MSTSC D. MSCONFIG was used to disable the computer services. msconfig B. MSCONFIG was used to execute the win.actualtests.co m . The RAM has been inserted backwards in their slots." . Answer: B QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A. B. regedit D. Upon power on. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. PERFMON B.www. MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC. edit C. D. Which of the following choices is MOST likely the cause? A. the operating system will only recognize 1GB of RAM. The PC BIOS does not support the new RAM size. MSCONFIG was used to enable the computer services. MSCONFIG was used to execute the system.ini file. B.

The monitor is not plugged into the video card. D.0. The Print Processor has been changed in Printer Properties." . The physical printer online light is lit.0. C. The Use Printer Offline option is checked. ping 128.1 Answer: D "Pass Any Exam. Any Time. The Use Printer Offline option is not checked.0. My Computer C. D.0.www. localhost 128. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing.0. System Information D.com Ac tua lTe sts QUESTION NO: 551 .actualtests. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A. Control Panel B.1 D.CompTIA 220-701: Practice Exam C.0. ipconfig 127.0 B.1 C. B.co Answer: B m 163 . The BIOS revision is the latest version. Which of the following is the MOST likely cause of this problem? A. Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. The Printing Preferences has been changed in Printer Properties. no errors are reported and the data cable is connected.1. ping 127.1.

Device Manager C." . Performance Logs and alerts C. Performance Logs and Alerts D.actualtests. Computer Management B. Performance Logs and Alerts B.co m 164 . Computer Management B.www. Device Manager "Pass Any Exam. Device Manager D. Any Time.com Ac tua lTe sts . Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A. Computer Management B. Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A. Computer Management C.CompTIA 220-701: Practice Exam QUESTION NO: 553 In which of the following is the Event Viewer located? A. Performance Logs and Alerts D. Device Manager C. Component Services Answer: A QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A. Component Services D.

" .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A. System Information C. Control Panel D.www. System Configuration . System Information Answer: A QUESTION NO: 560 Which of the following commands opens a utility that will display component driver versions? A. Task Manager D.co Which of the following utilities is started when msinfo32 is entered in the run line? m 165 .com Ac tua lTe sts A.actualtests. cmd "Pass Any Exam. System Tray Answer: B QUESTION NO: 558 Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A. Any Time. Startup Menu C. System Properties C. System Properties B. Task Manager D. My Computer B. System Configuration B.

" . Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A. Hardware Wizard D. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. Simple File Sharing C.com Ac tua lTe sts . Event Viewer C. Hardware Wizard D. dxdiag C. Computer Management Answer: D QUESTION NO: 564 "Pass Any Exam. Power Options B. Performance C. Any Time. msinfo32 D.actualtests. Simple File Sharing B.CompTIA 220-701: Practice Exam B.co m 166 . Hardware Wizard D.www. msconfig Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Power Options B.

10 B.1 B. Any Time.1.CompTIA 220-701: Practice Exam Which of the following is a class C IP address? A. 10 B.168. 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.100 C.1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A. 10 C.10. 26 D.actualtests." . 122. 192.1. 12 C. 26 D.1 D. 8 B. 4.168. 28 Answer: A "Pass Any Exam.com Ac tua lTe sts .www. 12 C.1. 28 Answer: A QUESTION NO: 566 How many characters are used in a 128-bit WEP encryption key? A.100. 26 D.co m 167 .168. 172.

CompTIA 220-701: Practice Exam QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 16 C. 63 D. 64 Answer: C

QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802.11g B. 802.11n C. 802.11b D. 802.11a Answer: B

QUESTION NO: 570

Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. B. Connects multiple users to one computer. C. Connects multiple computers to one monitor, keyboard, and mouse. D. Allows multiple computers to communicate with each other in a network. Answer: C

QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A. Router B. DSU C. Modem D. CSU "Pass Any Exam. Any Time." - www.actualtests.com 168

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on, and that it gets unusually hot. The battery is full and the laptop is plugged in, and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. Fan B. CPU C. Battery D. RAM Answer: A

QUESTION NO: 573

Answer: B

QUESTION NO: 574

Which of the following BEST describes SPAM? A. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Produces unsolicited advertisements via pop-up messages Answer: B

QUESTION NO: 575

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A. Cable ties B. ESD strap C. MSDS D. Surge protector

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Which of the following safety tools prevents static electricity damage to internal computer components?

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CompTIA 220-701: Practice Exam Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Worm B. Trojan C. Spam D. Logic bomb Answer: B

QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Virus B. Worm C. Adware D. Spyware Answer: D

Answer: C

QUESTION NO: 578 If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. WindowsVista Business C. WindowsVista Premium

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A. WAN B. VPN C. LAN D. VLAN

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Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house?

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QUESTION NO: 577

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CompTIA 220-701: Practice Exam D. WindowsVista Ultimate Answer: D

QUESTION NO: 579 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. B. Safely Remove Hardware Function. C. Disable in the BIOS. D. Restart the OS. Answer: B

Which of the following steps will find an IP address? A. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Start> Run>typecmd> dir D. Start> Run> typecmd> goto Answer: B

QUESTION NO: 581

A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? A. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. Document findings, actions and outcomes Answer: D

QUESTION NO: 582

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QUESTION NO: 580

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CompTIA 220-701: Practice Exam It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B. A record of the administrative passwords C. A complete restore of the hard drive D. An emergency repair disk (ERD) Answer: D

QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before; however, they are not receiving any WiFi signals. Which of the following should the technician do? A. Suggest they move computer around. B. Check to see if the NIC is functioning. C. Check thatWiFi is enabled. D. Ask if they have a modem. Answer: C

Which of the following is a broadcast address? A. 169.254.10.127 B. 192.168.1.1 C. 127.0.0.1 D. 255.255.255.255 Answer: D

QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. The laptop also needs to be able to resume quickly from this mode. Which of the following power saving modes should a technician choose? A. Stand by B. Shut down

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QUESTION NO: 584

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Right click on the print job and select restart.com Ac tua lTe A. Contact the customer with a follow-up call. inquiring how the systems are running and offering any additional assistance. D. Hibernate D. B. D. Answer: C "Pass Any Exam. Email the business owner and offer discounted services for the next system upgrades. Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Bluetooth D. C. NIC B. Any Time. Right click on the print job and select resume.co m Answer: C 173 ." .www. WiFi Card C. B. Right click on the print job and select properties. Which of the following would be the BEST course of action to take? A. inquiring when the next system upgrades can be started and offer discounts. Right click on the print job and select cancel. sts How can a user continue a paused print job when using Windows XP? . Broadband card QUESTION NO: 587 Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business. Contact the customer with a follow-up call. Email an assistant at the business to see if they are satisfied with the services rendered.CompTIA 220-701: Practice Exam C. C. The technician has not heard back from the client.actualtests.

CompTIA 220-701: Practice Exam QUESTION NO: 589 A company customer calls in because the keyboard on their newly issued laptop is not working right. Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A.co m .actualtests. Any Time. /b D. Question the customer to determine if they are using the embedded keyboard for the first time. Where would be the proper place to configure this? "Pass Any Exam. The customer had the laptop working properly all day in a docking station setting. Router Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A.www. but is now attempting to use the laptop's embedded keyboard." . Have the customerrestart the computer to reset the keyboard for the customers profile. Which of the following is the NEXT action to take? A. Modem C. Bridge D. Switch B. /r B.com 174 Ac tua lTe sts . /v C. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. B. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Check the keyboard drivers in Device Manager and reload if out of date. C. D.

PXE Boot Rom B. RAID 6 D. Processor B.co m 175 . Optical Drive D. Hard Disk MBR Answer: C QUESTION NO: 593 A user reports a constant whining noise coming from their computer while it is on. RAID 10 Answer: A "Pass Any Exam." . Which of the following RAID arrays is the technician using? sts . CPU Fan C. RAID 0 B. Any Time.INI file C. RAID 10 tua lTe A technician has setup two disks in a RAID array of equal size. BIOS D. Which of the following is MOST likely failing? A. RAID 5 C. RAID 1 C. Hard Drive Answer: B QUESTION NO: 594 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A. RAID 1 B. RAID 5 D. BOOT.com Ac A.actualtests.CompTIA 220-701: Practice Exam A.www.

RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A." . RAID 1 C.www. Coaxial D. CAT6 C. STP D.com Ac tua QUESTION NO: 598 lTe sts . Fiber C. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A. STP B.co m 176 .CompTIA 220-701: Practice Exam QUESTION NO: 596 Which of the following RAID arrays does stripping with parity? A. RJ-45 B. RAID 0 B. Any Time. RAID 5 D. UTP Answer: B Which of the following cable types contains a foil shield inside the jacket? A.actualtests. Fiber B. RG-6 "Pass Any Exam.

Satellite C.co m Answer: A 177 . RJ-11 B.com Ac tua lTe A. Coaxial B. Fiber B. Any Time." . BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A.actualtests. Cable Answer: B QUESTION NO: 603 "Pass Any Exam. ST D.CompTIA 220-701: Practice Exam C.www. RG-6 QUESTION NO: 601 Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A. DSL D. UTP C. Fiber D. STP sts Which of the following cable types have a single copper wire used for sending and receiving data? . BNC C. ST D.

" . Spyware B. Spam C. Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A.CompTIA 220-701: Practice Exam Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Spyware Answer: D "Pass Any Exam. Cable C. 802.11g D.com 178 Ac tua lTe sts . Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A. Any Time.actualtests. Adware D. Botnet B. DSL B.co m .11n C. Satellite Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A. Spam D. 802.www. 802. Fiber D.11a B. Botnet C.

Botnet .co Which of the following malware types sends out email from a clients address book? m 179 ." . Worm D. Botnet D. Spyware B. Adware C.CompTIA 220-701: Practice Exam QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A.actualtests. Power strip B. Adware Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A. Uninterruptible power supply C.www. Surge protector D. Grounded outlet Answer: B QUESTION NO: 610 Which of the following boot devices can a Live version of the OS be installed and tested on. Any Time. Spyware C.com Ac tua lTe sts A. Spam B. without actually installing it on the workstation? "Pass Any Exam.

CompTIA 220-701: Practice Exam A. CD B. Floppy C. Internal hard drive D. Network Answer: A

QUESTION NO: 611 Which of the following protocols uses port 110 by default? A. FTP B. HTTPS C. SMTP D. POP Answer: C

Which of the following is a type of solid state drive? A. IDE hard drive B. DVD.ROM drive C. USB thumb drive D. SCSI hard drive Answer: C

QUESTION NO: 613

Which of the following motherboards would be installed in a small form factor case? A. ATX B. Micro ATX C. AT D. NLX Answer: B

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QUESTION NO: 612

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CompTIA 220-701: Practice Exam QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. Answer: D

QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A

QUESTION NO: 616

Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Fire resistant B. Lower latency C. Increases length of cable D. Can be used with VoIP Answer: A

QUESTION NO: 617 A Windows XP workgroup computer can have up to how many concurrent connections? A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer "Pass Any Exam. Any Time." - www.actualtests.com 181

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 618 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition, the customer reports the NIC link lights for that computer are not on. Which of the following could be the problem? A. Firewall is not working. B. Internet site is down. C. Network server is not working. D. Switch is not working. Answer: D

QUESTION NO: 619

Answer: D

QUESTION NO: 620

A technician needs to boot a computer with only the basic devices and drivers. Which of the following boot options will accomplish this? A. Boot Mode B. Enable Boot Logging C. Safe Mode D. Debug Mode Answer: C

QUESTION NO: 621 "Pass Any Exam. Any Time." - www.actualtests.com 182

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A. Remove and replace the network card. B. Re-install the OS. C. Join the computer to the workgroup. D. Update the device driver.

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After installing a network card, the technician notices a yellow exclamation mark in Device Manager. Which of the following is the NEXT step?

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CompTIA 220-701: Practice Exam After a computer starts it displays an error message NTLDR is missing. Where can the technician locate the NTLDR files? A. NTOSKRNL B. OS installation disk C. BOOT.INI D. NTDETECT.COM Answer: B

QUESTION NO: 622 When a computer is turned on, which of the following is the FIRST process that runs? A. CONFIG.SYS B. NTLDR C. IO.SYS D. POST Answer: D

A. Upgrade the video card. B. Connect the laptop to a monitor. C. Replace the LCD. D. Upgrade the memory. Answer: B

QUESTION NO: 624 A customer reports that a laptop does not start when the power button is pressed. When the laptop is plugged into an outlet it starts. Which of the following is the BEST solution? A. Replace the battery. B. Remove the battery.

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A technician is troubleshooting a laptop. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start, but there is no video. Which of the following is the NEXT step to troubleshoot the issue?

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QUESTION NO: 623

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CompTIA 220-701: Practice Exam C. Replace the power button. D. Change power outlets. Answer: A

QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. Which of the following could be the issue? A. The MBR B. The power-management console C. The AC/DC adaptor D. The battery Answer: B

QUESTION NO: 626

A technician installs a new CD.ROM/DVD player into a laptop. The technician powers on the laptop and the drive is not detected. Which of the following should the technician do NEXT? A. Check to see if a disk is present in the drive. B. Check the manufacturer's recommended settings. C. Check the USB settings for the drive. D. Check if the drive is properly plugged in. Answer: D

QUESTION NO: 627

A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Which of the following is the MOST likely issue? A. The RAM is not seated properly. B. The system is overheating. C. The OS is not installed. D. Additional memory needs to be installed. Answer: B

"Pass Any Exam. Any Time." - www.actualtests.com

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engage in harmless communication. System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: A.www. System RAM B. B. Flattery Answer: C. Requesting public information B.E QUESTION NO: 629 Social engineering is used to: Where is the power on password stored? A. communications in both directions one at a time. B.actualtests.co m . printing on both sides of paper one at a time. acquire unauthorized information to achieve a goal. to test sociological boundaries with in the company. C. C. printing on both sides of paper simultaneously. Assuming a position of authority D. "Pass Any Exam." . D.CompTIA 220-701: Practice Exam QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO). Asking passive aggressive questions E. to perform a technical risk assessment of employees within the company. Insulting the subject to motivate a response C. A. Any Time.com 185 Ac tua QUESTION NO: 630 lTe Answer: A sts A. . Hard Drive D. CMOS ROM C.

It pings a workstation from a remote server. D. Any Time." .com Ac tua lTe sts . It retrieves email from the mail server. Port 25 D. It holds a log of the last three passwords used. Port 21 B. C. B. Answer: A Which of the following ports is used for telnet. A tool that allows a user to use the workstation as a telephone through the network. A tool that allows a workstation to tell the network that the workstation is present. by default? A.co QUESTION NO: 633 m 186 . by default? "Pass Any Exam. B. Port 23 C. communications in both directions simultaneously. D. A tool that allows a user to connect to other computers. Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A. A tool that tells a user of the workstation that they have exceeded their memory quota. C.actualtests. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. It blocks popup ads.www. Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A.CompTIA 220-701: Practice Exam D.

A. Which of the following is the cause? A. Answer: A QUESTION NO: 638 Which of the following can be used as a boot device upon startup? (Select TWO). C. D. A recognized method of disposing hard drives that contain sensitive data. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Power supply D. System RAM "Pass Any Exam. The user described the problems as: occasional rebooting. UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A. Wireless router B. Port 25 D. electric shock felt on computer case. overheating.co m 187 . RAM module is faulty C.www. B.CompTIA 220-701: Practice Exam A. and the hard drive stops working. Excessive movement between system memory and virtual memory. Port 23 C. USB C." .com Ac tua lTe sts . Any Time. Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems. Network D. A method of recovering lost data from a hard disk. Port 21 B. Printer E. Processor is going bad B.actualtests.

sts . ping Answer: D QUESTION NO: 642 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). F12) B. ipconfig C. Any Time. Ask the user to call another technician for more in-depth assistance. Ask another technician to take over support for this user. B. netstat B. Ctrl + Alt + B D. F9.C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A. "Pass Any Exam. Explain to the user they need to fill out a work order for the computer issues." . nslookup D. Windows Key + B Answer: A QUESTION NO: 640 Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A.CompTIA 220-701: Practice Exam Answer: B. Function keys (e. D.actualtests.com Ac tua lTe A. Help the user with every issue that they call about and put all other work orders on hold. Shift + B C.g.www. C.co A user is calling excessively with computer issues. Which of the following should the technician do? m 188 .

C. however.CompTIA 220-701: Practice Exam A. QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A.co m . B. Start>Programs>Accessories>Communications> Command Prompt D. Restart the print spooler service. The manufacturer's documentation C. Any Time.actualtests. Start> Run> Accessories> Command Prompt C. Which of the following places should the technician look to find the proper handling procedures? A.com 189 Ac tua lTe sts Answer: A . Start> Control Panel> Run>cmd Answer: A.www. Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent. every time the user sends a print job to the printer. Reboot the workstation and have the user log in again. Confirm the printer name where the user is trying to print. Start> Run>cmd B. Which of the following is the FIRST step that the technician should do? A. it does not print. A past technician's documentation D. MSDS "Pass Any Exam." . and all other users are able to print to the printer. Riser card D. PS/2 B. There are multiple printers in the office. The cleaning label B.D QUESTION NO: 643 A user is trying to print to a network printer. D. Start> Programs> Accessories> Command Prompt E. Replace the paper in the printer. NIC C.

Store in an air-tight container. Three C. Dispose in an incinerator. Any Time.actualtests. prevent outside interference. C. assist with data transmission.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer. D. D. Put the toner into a sealed bag and then throw into the garbage. prevent damage from weather.com Ac QUESTION NO: 648 tua lTe sts . Nine Answer: B The foil shielding on a STP cable is there to: A. Answer: D QUESTION NO: 647 When applying the security settings to a network. C.www. which of the following is the BEST way to dispose of the old cartridge? A. Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: "Pass Any Exam." . Return to the manufacturer for recycling. Seven D. B. One B. B.co m 190 . provide protection from heat. which of the following is the MINIMUM number of failed login attempts before a user is locked out? A.

D. Any Time. Make sure that the disc is a CD and not a DVD. LAN B.com Ac tua A. B. domain. C. Check to see if theCD. Making sure that replacing the power supply is not cost prohibitive.www. Make sure the network cable is seated properly in the users computer." . B.co m 191 . Answer: B QUESTION NO: 651 Answer: B QUESTION NO: 652 A user calls with a concern about network performance.actualtests. workgroup. lTe When a component has a proprietary power supply what is the main limitation? sts . Make sure that the network cable is not touching any other cables. D.Rom is not reading a disc. WAN. What should be the BEST first step to resolve this issue? A. one power supply is as good as another. Ensure that shielded cable was used for the network. Answer: D QUESTION NO: 650 A user reports that their CD. C. There are no limitations. Making sure the power supply will fit into the casing. D. C.CompTIA 220-701: Practice Exam A. which of the following would be the FIRST step to evaluate this issue? A. C.Rom is compatible hardware. Replacing it with a power supply made specifically for that unit. Answer: C "Pass Any Exam. B. Ensure that the CD drive is installed. Check to see if the network cables were terminated properly. D. Check to see if the BIOS register the drive.

An established recovery point. smart cards. Was the electric bill paid? D. Answer: C A. Did the computer and monitor work before? C. D. B. D. A record of the ADMIN passwords. tua QUESTION NO: 655 lTe sts . Any Time. C.com 192 Ac A remote customer calls and says their computer and monitor will not turn on. B. retinal scans. Is another piece ofequipment.www. Which of the following would be the BEST questions to ask the customer? (Select TWO). powering up? B. that is plugged into the same power strip/surge protector. complex user names. An emergency recovery disk (ERD).B QUESTION NO: 656 "Pass Any Exam. C. Is it a LCD or CRT monitor? E.actualtests.co m . Answer: B QUESTION NO: 654 Which of the following is a best practice to create during an OS installation? A. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. What is the manufacturer of the power strip/surge protector? Answer: A. A complete back up of the hard drive." . background checks for users.CompTIA 220-701: Practice Exam QUESTION NO: 653 Certificate based security for a network would involve the use of: A.

Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? "Pass Any Exam.C. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Make a list of all programs that will need to be reinstalled in event of a system failure B.co QUESTION NO: 657 m . Create restore point D.www. A. Nothing should be affected C." . Has any electrical work been done recently? G. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. How big is your electric bill? B. Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A. Is another piece of equipment plugged into the same power receptacle and is it working? C.F Which of the following should be recommended prior to any solution that you will implement? A. Can you or someone else check the circuit breaker for that receptacle? D.com 193 Ac tua lTe sts .CompTIA 220-701: Practice Exam A remote Customer calls with a dead computer. Always on B. proceed with solution. What is the manufacturer of the power strip/surge protector? E. Other equipment plugged into the same power strip/surge protector also will not turn on. The customer says the tower computer will not turn on and the monitor will not turn on either. Standby D. Any Time.actualtests. Nothing. What would be the questions to ask this customer? (Select THREE). Hibernate C.

Any Time. the customer continually asks questions about every step being performed. CRTs are being replaced by LCDs "Pass Any Exam. Always on C.CompTIA 220-701: Practice Exam A.www. Send them off on a small task to get a moment to concentrate and finish the job QUESTION NO: 661 Answer: D QUESTION NO: 662 A CRT has stopped working. D. Give them a list of blog sites and documentation that discuss the twoOSs D. Check that the tube and capacitors are intact D. Continue answering thequestions. Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home. relax and try to be as calm as possible while working through the distraction C.com 194 Ac A. Wake on LAN D. Explain that what is being done is extremely complicated and requires concentration. Say nothing. end the conversation C. Which of the following is the BEST solution? A.actualtests. Dispose through proper channels or send it to be repaired C. What is the BEST response to this question? lTe sts Answer: B . Which of the following should the technician do? A. Put on an ESD strap and inspect the internal components B. Standby B.co m . Explain the pros and cons of each system tua A customer has asked if Windows XP is better than Windows Vista. Tell the customer that both are excellent choices B. Ask to be excused to use the phone to take a small break outside to get some air B. Throw it in the trash." . It is getting to the point that is becoming a distraction.

Between 10 and 12 characters B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 663 On average how often passwords should be changed? A. B. 60 to 90 days C.com Ac A users high priority print jobs are constantly being held up by larger jobs of lesser importance. D. Give the user permissions to cancel other users print jobs. Give the user a dedicated printer. Any Time. Which of the following is the BEST option to alleviate this issue? tua lTe sts A. 30 to 60 days Answer: A QUESTION NO: 664 Answer: B QUESTION NO: 665 A." . Between 4 and 6 characters . Annually D. Between 6 and 8 characters C. C.actualtests. Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? "Pass Any Exam. Between 8 and 10 characters D. 90 to 180 days B.co On average how long should your password be at minimum? m 195 .www. Have the user work after hours to finish their print jobs. Raise the priority of the users jobs to the highest level.

Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks. Restoring all files from a storage device Answer: A QUESTION NO: 669 A customer wants to use their laptop at a local hotspot that they have successfully used before.com 196 Ac tua lTe sts .actualtests.CompTIA 220-701: Practice Exam A. however they are not receiving any Wi-Fi signals. Rolling back to an earlier configuration B. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 You have changed something on your workstation that is affecting the stability of your OS. Install a generator in the office C. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Use software that in case of an outage saves your work. Install a UPS in the office D. Which of the following is the action that is being performed? A. Any Time. closes programs. Retrieve the work from a hot site for the office C. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Preparing system for Automated System Recovery (ASR) C." .co m . Loading a full backup onto your workstation D. You decide to go to a prior restore point. but the computers gives an error that the computer has not been shutdown properly. There are UPSs connected to the equipment but they only last about 30 minutes. and shuts down the computer B. Which of the following should you try FIRST? "Pass Any Exam.www. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Replace all CMOS batteries in the office B.

Ensure that the device is working in Device Manager.ROM has compatible hardware. C. C. Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector. C. Smart card D. Password Answer: B QUESTION NO: 672 A user reports that their DVD.actualtests.com Ac tua lTe sts . Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A. Check that the Wi-Fi adapter is enabled. D. B. Check to see if the CD. Change the power settings in Power Management." . Suggest the computer be moved around. D. Any Time.ROM is not reading a disc.www. Change the computer from a laptop to a desktop. each time the customer closes the laptop the computer goes into standby. Move the projector further away from the laptop. B. Check to see if the BIOS registered the drive. Biometrics C. Change the power settings on the projector. B. Ask for model number. Which of the following would MOST likely solve the issue? A. Make sure that the disc is a DVD and not a CD. Software firewall B. However. Ask if they have a modem. "Pass Any Exam.co m 197 .CompTIA 220-701: Practice Exam A. D. Which of the following is the FIRST step to take to resolve this issue? A.

B. C. If the mouse has roller ball underneath could they examine it? B. D.actualtests. What is the manufacturer of the computer? D.C lTe A.D QUESTION NO: 676 "Pass Any Exam. sts . Check the video cable to make sure it is still connected. be stern with the user." . Answer: D QUESTION NO: 674 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. Any Time.co A remote customer states their monitor has no display. m . make the user promises to keep them quiet. Which of the following steps should be performed to check the monitor? (Select TWO). Check to see if the monitor and system hardware are compatible. Which of the following questions should a technician ask this customer? (Select TWO). C. D. A. B. What mouse driver are they using? C. Check for other equipment plugged into the same power strip/surge protector. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. What type of mouse is it? E. E. What is the manufacturer of the mouse? Answer: A. tell the user to call back when they have calmed down. Move the mouse and/or press the space bar to check if the computer is in sleep mode.www. repeat back the issue to the user to ensure understanding.com 198 Ac QUESTION NO: 675 tua Answer: A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A.

Which of the following should be done FIRST prior to the installation? A. Which of the following MOST likely uses a parallel port? A. Connecting a loop-back plug B. D. C." . Which of the following should be checked? A. C. The manufacturer of the RAM installed in the computer. Remove unneeded external components. Upgrade all drivers. Perform backup of all data. B. Create a restore point. Update the anti-virus software. B. Failed fan in the power supply.actualtests. D.com Ac tua lTe QUESTION NO: 678 sts Answer: D . Printing to an older printer C. D. Any Time. Connecting to a parallel modem Answer: B QUESTION NO: 679 A technician is getting ready to perform a repair installation of Windows. "Pass Any Exam. The amount of RAM installed. Hard drive location in the computer.www. Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly.co m 199 . Which of the following should a technician check to resolve the issues? A.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. B. C. CPUheatsink seated properly. The hard drive location in the computer. The manufacturer of the computer and hard drive. Connecting to a parallel tape backup device D.

Wake on LAN B. Any Time.com Ac QUESTION NO: 682 tua lTe sts . Standby B. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Establish a theory of probable causes of the incompatible driver. actions and outcomes.www. Escalate the problem to the next tier support. C. B. Hibernate D. Cycle the power to ensure that thent driver works. Which of the following is the LAST step that should be performed? A. D. Always on C.co m 200 .actualtests. Always on C. Answer: C QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. Standby D. Document findings. Wake on LAN Answer: A QUESTION NO: 683 "Pass Any Exam.

Put on an ESD strap and inspect the internal components. Send them off on a small task to get a moment to concentrate and finish the job. D. Answer: D QUESTION NO: 684 A CRT has stopped working. the customer is asking questions wanting to know every step being performed and why. Eight D.actualtests.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Any Time. and a mini refrigerator are plugged into one power strip in a single outlet. Move some of the devices to other outlets and replace the power strips with surge protectors. It is getting to the point that is becoming a distraction. B. C. Which of the following is the BEST solution? A. Which of the following should the technician do? A. Which of the following should be done to ensure safety? A.www. Answer: D QUESTION NO: 685 A. Ask to be excused to use the phone to take a small break outside to get some air. Twelve Answer: A QUESTION NO: 686 Two workstations. Check that the tube and capacitors are intact. Six C." . CRTs are being replaced by LCDs.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Explain that what is being done is extremely complicated and requires concentration. Throw it in the trash. B. two monitors. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. C. Continue answering the questions. two printers. D. Zero B. B.co m 201 . Dispose through proper channels or send it to be repaired. "Pass Any Exam. relax and try to be as calm as possible while working.

B. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 688 . Roll back to a previous restore point. Install a UPS in the office. D. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. D. B.actualtests. closes programs. There are UPSs connected to the equipment but they only last about thirty minutes.co m . Any Time." . B. D. Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. D. Which of the following actions should the technician perform FIRST? A. Have an employee work nights to perform the shut down. Answer: B Answer: B QUESTION NO: 689 A user has changed something on their workstation that is affecting the operability of the OS. Load a full backup onto the workstation. Setup a hot site for the office so all data will be backed up. Replace the power strips with surge protectors with longer cords.com 202 Ac A. C. Replace the power strips with UPSs and eliminate the extension cords. Replace the CMOS batteries to all affected equipment. C. Restore all files from a storage device. Install a generator in the office. "Pass Any Exam. tua lTe Computers are left on overnight to complete certain calculations and tasks. Install software that saves work. C. Install power strips in the office. Prepare system for automated system recovery (ASR). Have employees shut down their computers before they leave and perform the calculation during their down time.CompTIA 220-701: Practice Exam C.www. and properly shuts down the computer.

C. Install a wireless modem. The client would like to access the network from outside the home and on the top floor. Which of the following should the technician do to solve this issue? A.www. D. B.com Ac tua lTe A. Each time the customer closes the laptop the computer goes into standby. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. B. Install an access point. Answer: C QUESTION NO: 691 Answer: A QUESTION NO: 692 A client reports that after setting up a home WLAN they can only access the network from the first floor. B. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. Press the function key and then configure the projector settings. Change the power settings in power management. Enable DHCP on the laptop." . Use the function + f8 key to toggle between screens. Use alt + tab to toggle between screens. Change the power settings on the projector. C. C.actualtests. Change the computer from a laptop to a desktop. Reboot the laptop to toggle image between screens. Set the SSID code on the laptop. Use the function + f10 key to toggle between screens. Which of the following would the technician recommend for the client? A. Any Time.co m 203 . Which of the following should the customer perform? . Answer: C "Pass Any Exam. D.

Prevents motherboards temperature from getting to low B. Any Time." . The screen is set to automatically dim to optimize battery power when power is disconnected. Install more memory in the system.www. C. Compressed air Answer: A QUESTION NO: 694 Which of the following is the purpose of heatsinks? A. Install multiple fans. B. C. AGP slot C. The LCD inverter board is going bad.D QUESTION NO: 695 A customer calls and wants to know how to cool a game server. Prevents the monitor from overheating lTe sts . This might be an indication that the battery is failing and can no longer hold a charge.actualtests. Answer: B QUESTION NO: 696 "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. The LCD backlight is failing. Install a liquid cooling system. D. Use hyper-threading. Heatsink B.com Ac tua Explanation: A. Dissipates heat from the chips D. D. CPU slot D.co m 204 . B. Which of the following is the BEST recommendation to make? A. Answer: C. Cools the power supply C.

" .1. C.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. 169. Any Time. Software firewall Answer: C QUESTION NO: 697 A user reports that when they disconnect the AC adapter from their laptop. Answer: C QUESTION NO: 699 Which of the following IP addresses is an example of an APIPA address? A. D.1 C.www. Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A. C. The screen is set to automatically dim to optimize battery power when power is disconnected. The LCD backlight is failing.actualtests. Which of the following authentication technologies can be used? A. B. D.254. When the user connects the AC power.co m 205 .com Ac tua lTe sts . To provide thermal transfer from the CPU to theheatsink.16 B. Smart key C.10 "Pass Any Exam.16 12. the LCD screen gets dimmer. Biometrics D. the LCD returns to normal brightness.0.168. Which of the following should a technician tell the user? A. Ergonomics B. This might be an indication that the battery is failing and can no longer hold a charge. 172. The LCD inverter board is going bad. To prevent memory vibration caused by theheatsink fan. To provide insulation around the processor. 192. B. To protect the CPU from direct contact with theheatsink.

1 B. 192.254. 169.1 C.actualtests.168.18.16.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? "Pass Any Exam.253.9 D. 92.www.25.168.29.18.1 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A. 129.10 C.9 D.128 B. 92. 92.1.10.1.CompTIA 220-701: Practice Exam D.1 B.co QUESTION NO: 701 m 206 .1.254.253. 192.254.com Ac tua lTe sts . 129.128 Answer: D Which of the following IP addresses is a class B address? A.25.10 C.29. 192.16.25." . 201.168.1. 201.128 D.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A. Any Time.254. 192.18.168.16. 129.

10 B.actualtests.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.255.10.0. 192.254.10 D.128 B.0.255 lTe Which of the following IP addresses is a loopback address? sts .10.10. Any Time.168. 172. June171988 C.10 C.10 Answer: C QUESTION NO: 705 Answer: C QUESTION NO: 706 Which of the following is the MOST secure password? A. 201.CompTIA 220-701: Practice Exam A. 192. 129. s1A@r4A&! B.0.168.10 B.1 D.253." .www.254.168.10. 192. comptia1 Answer: A "Pass Any Exam.16. 92.18.9 D.25. 255.com Ac tua A.0.16. 9ca5rl D.1 C. 169.29.1.co m 207 .168. 127. 169.255.1 C.254. 192.

by default? A. Blu-Ray B. MAC filtering Answer: C QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. DVD D. D. CD "Pass Any Exam. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A.co m 208 .www." . BIOS password B.com Ac tua lTe sts . Take the computer apart piece by piece until the problem is identified.actualtests. WPA D. Flash C.CompTIA 220-701: Practice Exam QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure. Resolve the problem. WEP B. Recreate the problem. Keyfob D. Any Time. Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A. Document the problem. Keylogger C. B. SSID C. C.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A. Any Time. IEEE 1394 D. HDD D. PCIe B. DVD C.www. Modem C. Blu-Ray Answer: D QUESTION NO: 712 Answer: B QUESTION NO: 713 A.co Which of the following interface card types allows Internet access through a dial-up connection? m 209 . NIC B.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.actualtests. Flash B. Parallel . Capture D. PCMCIA Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Graphics C." .

Keyboard C. Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? A. Bluetooth C. WindowsVista Premium B. WindowsVista Basic B." .www.com Ac tua lTe sts QUESTION NO: 716 . Windows XP Answer: D "Pass Any Exam. Windows Media Center C.actualtests.CompTIA 220-701: Practice Exam A. 802. Windows 2000 D.11a B. Windows 2000 D.co m 210 . Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. Infrared D. Windows XP Answer: A QUESTION NO: 717 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Any Time. KVM B. WindowsVista Ultimate C. Touch screen D.

Legacy support for older systems .www. My Computer> System> Performance> Settings> Virtual Memory B. Support for file encryption D. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. To support dynamic disks B. Ability to share the file and folders Answer: B. File encryption options C. A. To allow RAID support C." .co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Files can be larger than 256MB B. User access and permissions options E. Macintosh PC read/write access D. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C.actualtests. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO).D QUESTION NO: 719 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Add and Remove Programs "Pass Any Exam.com 211 Ac tua QUESTION NO: 720 lTe Answer: D sts A. Network Neighborhood> Ethernet controller B.

WEP128 C. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. Never write down the passwords C. ipconfig D. Any Time. sfc B. WPA Answer: C "Pass Any Exam. In a Windows Vista workstation. sigverif C.com Ac tua lTe sts QUESTION NO: 723 . WPA2 D.co m 212 .actualtests. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 724 Which of the following is the STRONGEST wireless encryption standard? A. WEP64 B.www. System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Control Panel> Power Options D." . Contain on a sticky note on the back of the monitor B. Hide a password document in the workstation D. which of the following commands would the technician use? A.CompTIA 220-701: Practice Exam C.

dependency services. perfmon.actualtests. They ask the employee for their username and password. D.co m . Which of the following services may need to be restarted? A. Answer: C QUESTION NO: 727 A print job fails to leave the queue. Which of the following should the employee do? A.CompTIA 220-701: Practice Exam QUESTION NO: 725 An employee receives a phone call from a help desk. These types of services are known as: A. C. C. Print Spooler D. B. Printer Driver B. Refuse the callers request and inform an IT manager. Any Time. B.com 213 Ac tua lTe sts ." . NIC driver Answer: C QUESTION NO: 728 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. Answer: A QUESTION NO: 726 In order for the print spooler service to start or run correctly. D. Windows Spool Service C. Refuse the callers request and inform the police. driver level services. They state they need to upgrade the antivirus protection on the workstation. the print spooler requires other services to be running first. registry level services. Give the caller the information and inform an IT manager.msc "Pass Any Exam. primary services. Give the caller the username and password.www.

A 32-bit operating system and a 64-bit processor C. Without knowing the specifics of that model. Serial B. A dual-core 32-bit processor and a 64-bit operating system D.11b Answer: C "Pass Any Exam. services.msc C. C.www. print D. Any Time.CompTIA 220-701: Practice Exam B.actualtests." . Answer: D QUESTION NO: 731 Which of the following would be required to capture video from a digital camcorder? A. D. Check the Device Manager for a wireless network device. 802. Check for an external antenna. IEEE 1394 D. A 64-bit processor and a Vista Home Basic operating system B. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop.msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. eSATA C.co m 214 . how might a technician determine if the unit has WiFi capability? A. printmanagement. Check forWiFi radio on/off switch on the function keys. B. Check for an externalWiFi on/off toggle switch.com Ac tua lTe sts .

" Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data.actualtests. D." ." B. I cannot guarantee that your data will not be lost. D. which is the main circuit board for the PC. D. the phone rings. Have the phone onvibrate before starting the repair. Which of the following is the BEST response? A. "I am not sure if your data will be lost I will confirm with my manager. I will let you know what happens after the repair. Which of the following is the BEST action? A. I am not replacing the hard drive. In the middle of doing the repair. Answer: B QUESTION NO: 734 A technician is on a repair job and is expecting an important personal call on their cell phone. Any Time. Take the call. C. This type of repair will not affect it. Answer: A "Pass Any Exam. Your data should be fine." C. Apologize and excuse oneself for a moment to take the call quickly outside the room. Which of the following is the BEST response? A. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. "Here is all my documentation for the repairs. please read it and then get back to me with any questions. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. I replaced the motherboard. "I replaced some of the computer parts and now it is functional.co m 215 ." B.www. C. B.com Ac tua lTe sts . Well. Immediately leave and go to another room to take the call and deal with the repair later.CompTIA 220-701: Practice Exam QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned.

Biometric fingerprint scanner D. B. B.com Ac tua A. D.co m 216 . Do the repair. but let the client know that the client will be charged extra for the same repair nexttime.www. lTe sts Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system.actualtests. Answer: B QUESTION NO: 736 Answer: C QUESTION NO: 737 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Do the repair with a good attitude. Hide the sensitive data from casual view using folder Properties . Which of the following is the BEST response to the clients next repair order? A. Partition the drive into two logical drives. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. making C: the OS and D: the data. C." . Barcode reader Answer: C "Pass Any Exam. Partition the drive into two physical drives making C: the OS and D: the data. C. Keylogger C. Encrypt the sensitive data so that it cannot be read without a key.Attributes. Refuse to do the repair until the client learns how to type with long fingernails.CompTIA 220-701: Practice Exam QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. D. Front panel media lock B. Any Time. while protecting the data from the operating system related issues? . Show the client how to put the keys back on. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.

CompTIA 220-701: Practice Exam QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Larger power supply D. Unplug the computer after testing and recommend to the client that they need to install a surge protector.co m . Answer: A QUESTION NO: 741 A client reports that their system runs slowly. B. Install an uninterruptible power supply (UPS). C.com 217 Ac A technician has replaced a power supply for a client and notices there is no power protection in use. The system specifications are still "Pass Any Exam.actualtests. music and browse the Internet. Replace all cooling fans with new ones. D. They have had the system for two years and use it primarily to download photos. UPS B. C.www. Cover the extra power plugs not being used with electrical tape. Which of the following is the BEST action to take? tua lTe sts . CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Any Time. Remove excessive dust and loose items. Leave it up to the client to take their own precautions. B." . Answer: C QUESTION NO: 740 A. D. Power strip C. Check for and remove outdated components. Tell the client they need to install a surge protector soon.

which of the following actions should be taken NEXT? A. Formulate a theory.com 218 Ac tua lTe QUESTION NO: 743 sts . Class A B. Defragment the hard drive. Answer: B Which of the following network classes exists if the default subnet mask is 255.255.www. D. Class B C.co m . B.CompTIA 220-701: Practice Exam very good. Increase the systems RAM. Class D Answer: B "Pass Any Exam. Class A B.0? A. Identify the problem.0. C.255. Class C D. D." . Which of the following is the FIRST action to take? A.0? A. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255. C. Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly. Class B C. Establish a plan. B. Any Time.255. Run CHKDSK on the hard drive. Suggest purchasing a newer processor. Document the actions. Class C D.actualtests.

1? A. Class A B. Class D Answer: C Which of the following network classes exists if a hosts IP address is 172.0. Class B C.1? A.com Ac tua QUESTION NO: 747 lTe sts .www. Class C D. Class C D.1.actualtests." . Class A B.172. Class C D. Any Time. Class B C. Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192.22. Class A B. Class A B.co m 219 .0? A. Class B "Pass Any Exam.1.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255. Class B C.30.0. Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10.168.0? A.

Any Time.co m Answer: B 220 . Device Manager C. stationary IP address. Hub D. Switch B.CompTIA 220-701: Practice Exam C. C. Virtual Memory D.actualtests. static IP address. Class C D. reserved IP address. Router C. sts A host that has been assigned a permanent IP address is said to have a: . dynamic IP address." . Bridge QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A. D. B. Class D Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A.www. Hardware Profiles Answer: C QUESTION NO: 752 "Pass Any Exam.com Ac tua lTe A. Task Manager B.

B. right click on the print job and select properties. Double click theprinters icon. right click on the print job and select restart. Double click theprinters icon. right click on the print job and select cancel. right click on the print job and select restart. Double click theprinters icon. right click on the print job and select cancel. C. right click on the print job and select restart.co m . The component is not installed. Double click theprinters icon. Double click theprinters icon. D. B. D. right click on the print job and select pause. Double click theprinters icon. The components driver is not found.CompTIA 220-701: Practice Exam Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. right click on the print job and select delete. C. Double click theprinters icon. C. right click on the print job and select resume. Double click theprinters icon. Double click theprinters icon. D. right click on the print job and select cancel. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. B. The components driver is outdated. Double click theprinters icon. C.actualtests.www." . How can a user continue a paused print job from the first page when using Windows XP? A. right click on the print job and select properties.com 221 Ac tua lTe QUESTION NO: 754 sts Answer: A . Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. Any Time. Double click theprinters icon. The component is disabled. Double click theprinters icon. D. Answer: C "Pass Any Exam. right click on the print job and select resume. B.

5 B.www. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? m 222 ." . Which of the following is the MOST likely cause? A. The shared printer is not compatible with the host computers operating system.co In Printer Properties. D. C. Print sharing has not been enabled on the host computer. B. Advanced B. Security D. Ports C.actualtests. 15 D. Any Time. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? "Pass Any Exam. The print drivers have not been installed on theusers remote computer.CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup.com Ac tua lTe A. 10 C. Answer: C QUESTION NO: 757 Answer: A QUESTION NO: 758 How many concurrent connections can a Windows XP computer have established at any given time? A. General sts . Simple file sharing has not been enabled on the host computer.

actualtests. "Pass Any Exam.CompTIA 220-701: Practice Exam A. Please inform me if you think you want me to come back and check it again tomorrow. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM. D. D. with a response time to another site of two hours. B. Call the service manager and inform them of the current situation. A remote user updating the antivirus software on their notebook computer. Answer: D QUESTION NO: 761 Which of the following is the BEST response when interacting with a customer? A. Which of the following would be the BEST choice to address this situation? A. Call the customer and reschedule for another time. B. Use technical acronyms to show your technical expertise. Please inform me if the PC will be processing more work than for which it was designed. A new service call is received. Which of the following responses would be BEST to use? A. C. Inform the customer of the expense that is being incurred. B.www." . Only ask the customercloseD. Be sensitive to the customer's culture. A user checking their personal email at an office. Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers. B. The technician has verified that the unit is working properly and is now updating the customer on the event. C.ended questions. Follow the manager's instructions. C. A kiosk in a department store that looks up information in their online catalog.co m . Please inform me if you continue to have any problems with this PC. A remote salesman must transfer contract data to the corporate office. D. Any Time.com 223 Ac tua lTe sts . Please try to be more conscious of static when using this PC. Call the service manager and inform them of the current situation.

D. FAT32. Document the entire event. D. share this with the customer and take steps to minimize the reoccurrence.com Ac tua A.CompTIA 220-701: Practice Exam C.actualtests. which of the following is the FIRST course of action to take? sts QUESTION NO: 764 .co Answer: C m 224 . D. C. Before starting any work on the system. Which of the following is the NEXT step to take? A. C. Inform the customer of the steps taken during the repair and continue to the next service call.www. lTe A technician is sent to do a hard drive upgrade in a workstation. Call the service manager and inform them that the new service call cannot be made in time. Answer: C "Pass Any Exam. D. NTFS. Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Complete a full backup of the workstation before making any upgrades. Unplug the workstation and begin the upgrade. HPFS. B. Remove the cover of the workstation case and use an ESD strap before the upgrade. Any Time. Document the core actions and inform the customer the repair has been completed. share this with the customer and take any preventative measures. Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. B. Call the new service customer and re-schedule the call for another time. Document the solution. C. B. CDFS." . Upgrade the hard drive and reboot the system.

actualtests. Installation of the NTLDR B.11g wireless signal. IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802.www.com 225 Ac tua QUESTION NO: 768 lTe Answer: C sts A.co m BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? . Proper configuration of the BOOT.0 D. VRAM C. IEEE 1394a C.4GHz spectrum. Installation of updated device drivers Answer: C QUESTION NO: 767 Which of the following is the FASTEST possible connection speed for an external hard drive? A.CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A." . 802. Which of the following is the MOST likely cause of the customers issues? A.INI file C. The customer has installed a new cordless telephone recently that uses the 2.11n B. TPM D. USB 2. RAID . Partitioning and formatting of the hard drive D. CMOS B. RFI "Pass Any Exam. Any Time.

A. Windows Vista Home Basic C.actualtests. Any Time.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO). Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). RDRAM D.com Ac A. Windows Vista 64-bit edition D. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista. EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. Spyware B. Dual-channel C. Electrical surges C. Trojans C. and does not wish to lose any files in the process. WindowsVista Ultimate E.www. Double-sided B. Windows Vista Home Premium B. DLLs E.CompTIA 220-701: Practice Exam B.co m 226 . Freeware D. ESD D. sts . ECC Answer: D QUESTION NO: 771 Answer: D. Shareware "Pass Any Exam." .

actualtests. Frequency B. 128 Answer: C QUESTION NO: 776 "Pass Any Exam. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? . The user sent ten different documents over a span of an hour. D.www.CompTIA 220-701: Practice Exam Answer: A. If the print spooler service needs to be configured for multi-page printing. Any Time. Hertz C." . If the printer needs a firmware upgrade to print multiple documents at once. 127 D. Which of the following should the technician check FIRST? A.co m 227 . Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives.com Ac tua lTe A. 32 B. Answer: D QUESTION NO: 774 Answer: C QUESTION NO: 775 How many devices are supported on a single USB port? A. Wattage D. If the printer needs a memory upgrade to print multiple documents at once. 64 C. C.B QUESTION NO: 773 A user reports that none of their documents are printing. B. If the printer needs the queue cleared.

" . Which of the following is the BEST method of working with this user? A. the customer demands the computer be replaced immediately. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms. B. Pull over. Speak slowly. Call another technician and have the other technician reschedule the appointment for another date. call the customer from a mobile phone. Listen and ask questions using non-technical terms. Which of the following is the BEST course of action? A.www. and an error message of a corrupted file. Use an alternate route and get to the appointment ten minutes after the scheduled time.com 228 Ac tua lTe sts .CompTIA 220-701: Practice Exam Which of the following battery types are used in MOST laptops? A. Repeat the steps multiple times so that the user can understand the computer terms. Nickel Metal-Hydride B. Lithium Ion D. C.co m . Any Time. D. Pull over. reschedule for another time. call the customer and cancel the appointment. The technician had planned to arrive five minutes early. As the technician begins to evaluate the situation. Nickel Cadmium Answer: C QUESTION NO: 777 The technician is driving from one appointment to the next and encounters a traffic jam. C. Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen. The customer would like another computer so "Pass Any Exam. D.actualtests. until the technician can arrive and work on the computer themselves. and explain the delay. B. Advise the user to not do anything else. Alkaline C.

but the data is gone. C. B. While the user is talking.www. explain with authority." .actualtests. Remain calm and positive. in case the customer decides to sue for loss of data. Answer: C QUESTION NO: 780 Answer: A QUESTION NO: 781 After the technician has evaluated the notebook. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Any Time. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down.com 229 Ac A. the hard drive has failed and the data cannot be retrieved within the hour. Remain positive with the user. The company has provided remote control software. B. Shut down the computer.CompTIA 220-701: Practice Exam they can make their presentation that is due in an hour. Which of the following options is the BEST course of action? A. Document on the service record the steps the technician took to evaluate the drive. explaining you will remote into the computer and assist in installing the printer. and then tell the user to try the install once again. larger model. Listen calmly to the user.co m . tua lTe sts The technician is talking to a company user who is out of state on a business trip. using the various OS options available. After listening to the user. B. D. and then explain why they cannot get the printer installed themselves. Which of the following is the BEST course of action? A. C. "Pass Any Exam. D. they determine that the hard drive has failed. use MMC to grant administrative rights to the user. explaining to the user the unit will be restored as quickly as possible. Immediately replace the hard drive with a new. to boot the computer and retrieve the users data to a shared network drive. The user is attempting to install a local printer and has become frustrated and is berating the support staff. The customer states they have important documents and photos on the drive which cannot be replaced. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. until they have completely calmed down. Work quickly. Which of the following is the BEST course of action? .

"Pass Any Exam." . Answer: C QUESTION NO: 784 The technician has completed the repair action on the computer. as the school can be contacted later in day. Discuss options acceptable to the customer to address the issue.www. B. C. Install an on hand video card and show the customer it is repaired. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. D. Any Time. C. Inform the customer about the need to take the call from the school. D. Question the customer on any changes made to the computer before installing the video card. Request the customer to leave the room while the call is answered. Question the user to insure they do not attempt to make changes and break the computer again. the video card is failing. Test the computer to determine the probable cause of failure. Establish the probable cause of the card failure for the customer. Answer: C QUESTION NO: 782 The technician is on-site at a customers home. Answer: D QUESTION NO: 783 The technician has confirmed through their testing. Immediately stop working and leave the room to answer the call.actualtests. C. such as a data recovery service. D. B. Which of the following is the NEXT course of action? A.com 230 Ac tua lTe sts .CompTIA 220-701: Practice Exam C. what has happened to the drive and explain the options available. Ignore the call. Re-evaluate the repair theory to ensure the issue will not occur again. conducting an initial evaluation of the problem with the customer. Which of the following is the NEXT step to take? A. B. Explain to the customer in non-technical terms.co m . Which of the following is the BEST course of action? A. The technician receives a call and the caller ID shows the call is from the technicians childs school.

Any Time. Which of the following would be the NEXT evaluation step? A.www. B.co m Answer: C . and then install the drivers. C. D. They have checked the printer and found coworkers have been printing documents. The technician has to boot. Ask the customer to open the printer properties and check the page size and paper orientation. The technician needs to install the scanner using the instructions provided. "Pass Any Exam. Replace the PS2 keyboard with a USB keyboard and try again.actualtests.com 231 Ac A. plug in the scanner. B. B. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Check the work area and keyboard for foreign substances. as this may have deleted the network printer. Boot to BIOS/setup and confirm the hardware settings are correct. The technician has to use Device Manager to update the drivers and then attach the scanner. Check that the network printer is connected to the USB port on theusers computer. Check the power connections to the equipment and see if there is a surge protector in use. Which of the following actions will BEST resolve the issue? A." . Ask the customer if they have installed a local printer at home. Which of the following is the NEXT step to take? . Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. C.CompTIA 220-701: Practice Exam D. C. QUESTION NO: 786 Answer: D QUESTION NO: 787 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. The technician has to turn on plug and play before the scanner will work. D. D. tua lTe sts A customer states that none of the print jobs they have submitted have printed from the network printer. Document the evaluation and actions taken.

B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. B. D. After installing the card. After installing the card with the administrative account. After inserting the PCMCIA card. the Infraredport will no longer function. have the customer test the card using their log in.com 232 Ac tua lTe sts . Answer: B QUESTION NO: 790 Which of the following statements is true about a laptop communication connection? A. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. When the Bluetooth function is enabled. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A." . ensure the phone and modem properties are set for the local area code. Any Time. C. If wireless security is enabled on the network. Docking stations will only work if an external power supply is connected. Which of the following describes the NEXT step to take? A. D.co m . and then configure the card using the administrative account. D. If the external keyboard number lock is toggled on. B.actualtests.www. Bluetooth devices will need to add the security code. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Answer: A "Pass Any Exam. Install the card using the customers log in. check Network Places to ensure proper card functionality. C. C. the embedded keyboard will not function correctly. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop.

com 233 Ac QUESTION NO: 793 tua Answer: A. D:\i386\tools /cmdcons C. D. C." . TELNET C.CompTIA 220-701: Practice Exam QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A.D lTe A. D:\i386\tools\console B. NETBEUI is designed to be used on small size LANs. D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print. DHCP Answer: D QUESTION NO: 792 Which of the following command line paths shows the recovery consoles installation? A. NETBEUI can only be used with DHCP. D:\i386\utilities\console D. B. m . NETBEUI is not a routable protocol. sts . Any Time. DNS D.www. The customer works at a company where the users all print to networked printers. HTTP B. NETBEUI can only be used on pre-Windows NT networks. Which of the following is the BEST approach the "Pass Any Exam. E.actualtests.co When working within large computer networks. NETBEUI is unavailable on non-Windows operating systems. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO).

C.actualtests. D. D. Answer: B QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A.com Ac tua lTe sts A. and then attempt to print from the computer. Verify which printer the customer prints to. and require more power. Solid state drives are faster. Ask the customer which printer the customer prints to. Reinstall the printer drivers. Solid state drives are slower. They are susceptible to failure typically caused by strong vibration or rough handling. Answer: C QUESTION NO: 795 Answer: A QUESTION NO: 796 When comparing solid state drives vs. B. and verify the correct tray is being selected before printing. more reliable. is setup as the default printer. . Solid state drives are faster. Any Time. B. run a print engine test. C. D.CompTIA 220-701: Practice Exam technician should take? A." . and begin running diagnostics on the printer. C. more reliable. magnetic drives. more reliable. They have a larger platter than other magnetic devices. They have no moving parts and can tolerate vibration. Solid state drives are slower.co m Which of the following characteristics apply to solid state drives? 234 . run a self-test. They require more power than other drive types. and require less power. and require more power. and send a print job. turn the printer off and on. Redirect the customer to another printer if available.www. more reliable. B. IDE drive "Pass Any Exam. ensure the device is still online. and require less power. which of the following holds true? A. USB hard drive B. turn the printer off and on.

HTTPS D. FTPS C. FTP B. D. lTe sts Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? . Any Time. but not CD media. Liquid cooling systems are less effective at cooling the processor. DVD media. TELNET Answer: D QUESTION NO: 801 "Pass Any Exam." . Liquid cooling systems are less efficient than the traditionalheatsink technology. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. D. B. DVD media. DVD media. C. C. DVD drives can readBlu-Ray media. B. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. Blu-Ray drives can read Blu-Ray media. Flash drive D. QUESTION NO: 799 Answer: A QUESTION NO: 800 Which of the following protocols uses port 23. and CD media.co m Answer: B 235 . DVD media. by default? A.CompTIA 220-701: Practice Exam C.actualtests. and CD media.www. Blu-Ray drives can read Blu-Ray media.com Ac tua A. Liquid cooling systems are more effective at cooling the processor. DVD drives can readBlu-Ray media. but not CD media.

A switch interconnects one or more networks. and a router transmits data directly to the device. Any Time. C. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC. which of the following file system formats would be the BEST choice for security purposes? tua QUESTION NO: 803 lTe Answer: C sts . B. 80 Answer: D QUESTION NO: 802 Which of the following BEST describes the differences between a switch and a router? A. A switch broadcasts all data packets that are sent on the network. FAT32 C. where a router interconnects devices on a network. A switch interconnects devices on the same network to be able to communicate.actualtests. 21 C." .com Ac Before performing a clean install of Windows XP professional.CompTIA 220-701: Practice Exam Which of the following ports needs to be blocked to prevent Internet access? A. 23 D.co m 236 .www. where a router interconnects one or more networks. which of the following is the BEST task to perform? "Pass Any Exam. NTFS B. CDFS D. 20 B. A router broadcasts all data packets that are sent on the network. D. and a switch transmits data directly to the device. A.

Format the hard drive. Answer: C QUESTION NO: 805 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A." . System Information C. Disk Management D. Suspend D.com Ac tua A. Partition the hard drive. Hibernate Answer: D QUESTION NO: 806 Answer: A QUESTION NO: 807 The SSID on a wireless network is which of the following? A.www. Device Manager B. Wireless channel used Answer: A "Pass Any Exam. Security key used C.actualtests. C. B. Component services lTe Which of the following tools can be used to update a driver? sts . Encryption type D. Any Time. Backup the hard drive.co m 237 . D. Wake on LAN (WOL) B. Standby C. Update the device drivers. Broadcast name B.CompTIA 220-701: Practice Exam A.

Windows Key + D C. WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A. tua lTe sts .com Ac A. WEP2 C. IR scanner B. Smart card Answer: B QUESTION NO: 810 Which of the following BEST describes a virus? Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. A program that is used to track user information for commercial reasons. A program that appears to be harmless but has a malicious agenda. Drive lock D. Ctrl + Alt + Esc B. Malicious code that can propagate itself to different host files. WEP B. C.actualtests. A malicious program that spreads itself in a system without the need of a host. Windows Key + L "Pass Any Exam. D. Any Time.www. Fingerprint scanner C.co m 238 .CompTIA 220-701: Practice Exam QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A. B." . WPA D. Ctrl + Alt + L D.

Port 25 is no longer being used. Username and password B. C.co m .com 239 Ac QUESTION NO: 814 tua lTe sts . Port 25 is running at full duplex. Any Time.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 812 An exception is made for port 25. Smart card Answer: B The term data wiping refers to which of the following? A. D. BIOS security D. Data has been restored. Port 25 is setup for port forwarding.actualtests. B. B. Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? A. C. Biometrics C. The hard drive is set to pre-format conditions. Which of following drive types did the technician install? "Pass Any Exam. Answer: B QUESTION NO: 815 A technician is installing a hard drive that does not contain any movable parts inside.www. D. Which of the following has MOST likely been performed? A. Port 25 has been opened. The hard drive has been reformatted." . Data has been backed up.

CompTIA 220-701: Practice Exam A. Laser barcode reader C. Any Time. IDE C. Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A.com Ac tua lTe sts QUESTION NO: 817 .7GB? A." . IR keyboard D. Biometric devices Answer: B "Pass Any Exam. Dual-layer DVD B. Solid state B. Single-layer DVD D. SATA B. Floppy disk C. Blu-Ray disk Answer: C QUESTION NO: 818 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.www. FDD D.co m 240 . PATA D. Optical C. CCD barcode reader B. HDD Answer: B Which of the following media types has a capacity of 4.actualtests.

Degauss D.www. My Computer D. HDMI B. Any Time." .co m 241 . Auto Alignment B. DVI Answer: A QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Task Bar D. Task Bar Answer: C QUESTION NO: 822 Which of the following places would a technician go to view running system processes? A.CompTIA 220-701: Practice Exam QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A. S-Video C. Control Panel C.com Ac tua lTe sts .actualtests. My Network Places B. Task Manager B. Start Menu C. VGA D. Event Viewer "Pass Any Exam. Resolution C. Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A.actualtests. Wireless B. Verbal recognition D. Dial-up B. Password C. DSL D. Which of the following is an example of this feature? tua lTe sts A.co Which of the following network connections uses an analog signal? m 242 . Cable D.www. Dial-up C." . Fingerprint scan B. Smart key Answer: A QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? "Pass Any Exam. Satellite C.com Ac Biometric authentication is a security feature preventing access to a device. Satellite . Any Time. Cable Answer: D QUESTION NO: 824 Answer: B QUESTION NO: 825 A.

IEEE 1394b Answer: D QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2.0 B.co m 243 . 10 meters (33 feet) D. IEEE 1394a D. USB 1. 15 meters (49 feet) Answer: A QUESTION NO: 829 Cardbus interfaces are mainly found on which of the following? A. Cell phones B. 7 meters (23 feet) C.CompTIA 220-701: Practice Exam A. 1280Mbps Answer: B Which of the following is the maximum recommended cable length for connecting USB devices? A. USB 2. Any Time.0 interface? A. Desktop PCs D.actualtests.www. Notebooks C. 480Mbps C.com Ac tua lTe sts QUESTION NO: 828 .1 C. 5 meters (16 feet) B. PDAs Answer: B "Pass Any Exam. 800Mbps D. 400Mbps B." .

CRT monitor C." . Control Panel > System Applet > Properties > Advanced Tab D.CompTIA 220-701: Practice Exam QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. 300Mbps C. USB mouse D. 127 Answer: C QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. 400Mbps D. Laptop LCD screen B. 15 C.actualtests. Right click on My Computer > Properties > Computer Name Tab B.www. Control Panel > System Applet > Properties > Computer Name Tab tua Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? lTe sts .com 244 Ac A. Optical DVD. 63 D. 7 B. Right click on My Computer > Properties > Network Identification Tab C. Any Time.RW drive "Pass Any Exam. 800Mbps Answer: B QUESTION NO: 832 Answer: B QUESTION NO: 833 Which of the following devices has an extremely dangerous electrical charge when exposed? A.co m . 150Mbps B.

Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 834 In Windows XP. Windows XP Professional Answer: A QUESTION NO: 836 Which of the following 32-bit processors has 64-bit capability? A. Any Time. which of the following is the proper way to delete a print job in queue? A. Intel Pentium 4 Extreme Edition D. Windows 2000 Professional D." .www.co m . Windows Server 2003 C.actualtests. Intel Itanium C. WindowsVista Business B.com 245 Ac tua lTe sts . Intel Pentium M B. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Intel Core 2 Duo Answer: D QUESTION NO: 837 "Pass Any Exam.

B. Fiber "Pass Any Exam.actualtests. The ToggleKeys option is enabled. Any Time. Which of the following is the BEST reason why this fix worked? tua lTe sts . C. Newer ATX power supplies are 20/24 pin compatible. 6-pin male to male Answer: B QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed. 6-pin male to 4-pin female B. Older ATX power supplies are no longer available. Newer ATX power supplies do not use pins 21 through 24. D.com Ac While replacing an ATX power supply in an older model desktop PC. The FilterKeys option is enabled.www. C. After clearing it with the manufacturer. Which of the following is the MOST likely cause of this situation? A. Answer: B QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A. numbers appear on the screen. 9-pin male to male C. The NumLock option is enabled. 4-pin male to male D. B.co m 246 . the cable is plugged in and the PC is up and running." . Older ATX power supplies have a separate P4 connector. the technician observes the motherboards main power connector has less pins than the new power supply cable. Which of the following is the correct cable to use? A. The StickyKeys option is enabled. D. Answer: B QUESTION NO: 839 A.CompTIA 220-701: Practice Exam A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard.

co m 247 . On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A. Print queue C. DDR2 C. On thesouthbridge chip C.CompTIA 220-701: Practice Exam B. DSL D. Print test page B. Satellite Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A.com Ac tua lTe sts .actualtests. Between the CPU and RAM B. Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A." . RDRAM Answer: D QUESTION NO: 844 "Pass Any Exam.www. SODIMM D. On the front side bus D. SDRAM B. Any Time. Printer settings D. Cable C.

CompTIA 220-701: Practice Exam Which of the following connector types is used on fiber cables? A. BNC B. ST C. RJ-45 D. RJ-11 Answer: B

QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A. Plenum B. Non-plenum C. STP D. UTP Answer: A

QUESTION NO: 846

Which of the following wireless types, by default, has the GREATEST throughput and amount of coverage? A. 802.11a B. 802.11n C. 802.11g D. 801.11b Answer: B

QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A. Maximum input voltage B. Maximum resistance C. Maximum output wattage D. Maximum output consumption Answer: C "Pass Any Exam. Any Time." - www.actualtests.com 248

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QUESTION NO: 848 A customer reports that their laptop keyboard does not work. Which of the following is the NEXT step in the troubleshooting process? A. Update the keyboard drivers. B. Re-install the OS. C. Attach an external keyboard. D. Press ctrl + alt + delete on the keyboard. Answer: C

QUESTION NO: 849

New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Dealing appropriately with confidential materials B. Compliance in the workplace C. Professionalism in the workplace D. Self monitoring, analysis and reporting technology (S.M.A.R.T) Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 851 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. It is company policy that all documents be labeled even if they are not sensitive. Which of the following security elements governs data sensitivity? A. Unclassified B. Exceptions C. Cultural Sensitivity D. Classification Answer: D

QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? A. Event Viewer B. Task scheduler C. Configuration Utility D. Device Manager Answer: C

QUESTION NO: 853

Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of______in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B

QUESTION NO: 854

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CompTIA 220-701: Practice Exam The_________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A

QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D

QUESTION NO: 856

A. True B. False Answer: A

QUESTION NO: 857 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B

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CompTIA 220-701: Practice Exam QUESTION NO: 858 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D. The processor must support ACPI. Answer: B

QUESTION NO: 859 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. YOU must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B

QUESTION NO: 860

Which laptop input device was released with the IBM ThinkPad series of laptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C

QUESTION NO: 861 Which of the following is a disturbance that affects an electrical circuit, such as wireless communications, due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. RFI B. ESD C. CRT "Pass Any Exam. Any Time." - www.actualtests.com 252

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The manual that came with the card D.BAT and CON FIG. sts .C 253 .com Ac tua lTe A. Another computer with the same video card B.actualtests. Boot the system without scanning drives. Where could you check for troubleshooting information? (Choose all that apply. Run Windows without processing AUTO EXEC. Skip loading the Registry. C.CompTIA 220-701: Practice Exam D." . DOS B. The server log QUESTION NO: 863 What does Safe Mode allow you to do? Answer: C QUESTION NO: 864 Which type of attack denies authorized user's access to network resources? A.www. The video card manufacturer's website C. Social engineering Answer: A QUESTION NO: 865 "Pass Any Exam. Logic bomb D.co m Answer: B. D. Any Time.SYS B. Start Windows using only basic files and drivers.) A. Worm C. EMI Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers.

RDISK. Automated System Recovery (ASR) B. Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A.EXE C.actualtests. C. Enhanced Startup Disk (ESD) "Pass Any Exam.CompTIA 220-701: Practice Exam Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Defective toner cartridge B. Generators eliminate the requirement to establish log-in attempt limitations. Writing B. Generators create new passwords every time a user signs in to prevent social engineering.com Ac tua A password generator can be part of a password manager. Dirty drum D. Transferring C." . Generators eliminate a user's tendency to create passwords that can be a security liability. Any Time. Developing D. D. Worn pickup rollers C. Cleaning Answer: A QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A. it can be easier to use a password generator based on that set of rules than to manually create passwords. When a password policy enforces complex rules.www. Brokenfuser Answer: B A.co m 254 . What can we benefit from a password generator? lTe QUESTION NO: 867 sts . Generators extend the requirement to periodically change passwords. thus forming an image on the drum? A. B.

DVD media. which one accurately represents the input and output. CSMA/CD Answer: A QUESTION NO: 872 What type of backup will back up all selected files and then clear the archive bit? A. A. False Answer: A Answer: C QUESTION NO: 871 A. DC in. and CD media.co Of the following voltage pairings. DC in. AC in. DC out C. Any Time. of power supplies and AC adapters? m QUESTION NO: 870 . Emergency Recovery System (ERS) Answer: A QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media.CompTIA 220-701: Practice Exam D. ISO C. Complete "Pass Any Exam. AC out B. AC in. CSMA/CA D." . True B.www. AC out sts . respectively.com 255 Ac What model is used to provide a common way to describe network protocols? tua lTe A. DC out D.actualtests. OSI B.

1." . Normal C. 2.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.11g Answer: B.EXE C.44MB D. WINNT32. 720KB C.EXE D. 360KB B.D The program that performs an upgrade from Windows NT to Windows XP is called A.88MB Answer: C "Pass Any Exam.www. 802. 802.com Ac tua lTe sts QUESTION NO: 874 .) A. Incremental D. WINNT.11d D. 802. Copy Answer: B QUESTION NO: 873 Which of the following wireless IEEE standards operate on the 2.co m 256 . Any Time.11a B. INSTALL.BAT B.EXE Answer: D QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A.actualtests. 802.CompTIA 220-701: Practice Exam B.11b C. SETUP.

Strong passwords Answer: A QUESTION NO: 877 In order to delete and/or replace system files. True B. DELETE Answer: C QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. Any Time.com 257 Ac A. Security zones D. Ring D.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 876 Which component of physical security addresses outer-level access control? A.www. Mantraps C. System. ERASE C. Star B. which command do you use to remove the Hidden.Only attributes on the file before you replace the file? A. Perimeter security B. UNDELETE B. False tua lTe sts . and then remove it from laptop. and ReaD. BUS C.co m . Answer: A QUESTION NO: 879 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. ATT RIB D." . Mesh "Pass Any Exam.

Which type of attack is probably occurring? m 258 . Any Time. AUTO EXEC.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 880 All of the following are Windows file-related problems except_________ A. Configuration file issues C. False Answer: A QUESTION NO: 883 The edit command line tool is able to open a text based word processor A.Boot file issues Answer: C QUESTION NO: 881 Answer: A QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. TCPACKattack B.www. TCP/IP hijacking sts . A.BAT issues D. Virus attack D. System files not found B. The server indicates that it has exceeded its session limit. True "Pass Any Exam. Smurf attack C." .co A server on your network will no longer accept connections using the TCP protocol.actualtests. True B. Swap file issues OE.com Ac tua lTe A.

FTP C. Encryption D. System." . Compression Answer: A Answer: C.) . Read Only.www. You notice that among all of the other ports. What services are associated with these ports? (Choose two.co QUESTION NO: 885 m 259 . Dial-up Answer: C "Pass Any Exam. Compression. HTTP D. DSL D.actualtests. Read Only C.com Ac tua A.D QUESTION NO: 886 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Hidden. Any Time. Read Only. Telnet B. Archive. Encryption. Indexing. port 443 and port 80 have been disabled. Satellite C.CompTIA 220-701: Practice Exam B. Archive. Hidden. Hidden. Cable B. False Answer: A QUESTION NO: 884 Which of the following file attributes are available to files on a FAT32 partition? A. System B. System. HTTPS lTe sts You are administering a system that has been locked down for security reasons. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. Hidden. Refer to the following Internet connectivity methods. Read Only.

com Ac tua lTe sts ." . you must insert the connector correctly or the drive can be damaged.actualtests. once setup. Any Time. Hide answers/explanations Answer: D QUESTION NO: 889 Atypical backlight technology is A.www. LCD D. B.CompTIA 220-701: Practice Exam QUESTION NO: 887 USB. Because it is antiquated technology. Like DVD. False Answer: A QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A. the floppy drive requires no external access. True B.25-inch form factor and must be installed in the larger drive bays C.co m 260 . Like a hard drive. floppy drives have a 5. LED Answer: B QUESTION NO: 890 Which of the following password. D.ROM drives. Although some drives might not clearly key the receptacle for the Berg power connector. CCFL C. CRT B. eSATA and Express Card/54 are examples of hot pluggable devices A. is necessary to be entered before booting into the operating system? "Pass Any Exam. floppy disk drives can no longer be purchased new.

Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards.CompTIA 220-701: Practice Exam A.actualtests." . Hardware profile C.co m . BIOS D. however. Any Time. Network C. if it is used in a hotel or on an airplane. a portable computer with a docking station is generally connected to a local wired network. modern operating system on a computer lacking mutable secondary storage? A. LDAP Answer: C QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Live CD B.www.com 261 Ac As portable computers are used in a variety of locations. which statement concerning CPU and RAM configuration is most true? A. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. User Accounts C. Roaming profile B. "Pass Any Exam. POST B. Driver signing D. Floppy D. For example. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. the portable computer will automatically connect to a wireless network. Internal hard drive Answer: A QUESTION NO: 892 A. Which of the following feature enables that? tua lTe sts .

malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. malicious software that is self-replicating and self-propagating B. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. Remove PC card adapters B. D." .www. During your working hours. malicious software that changes the user's home page D. As an experienced technician. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. HTTP Answer: B QUESTION NO: 896 You are an IT professional in an international company. WAN D. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. what is your recommendation so as to avoid the potential damage during transit? A. Any Time. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. VPN C.CompTIA 220-701: Practice Exam B.actualtests. malicious software that monitors Internet surfing habits C.co m . FTP B.com 262 Ac tua lTe sts . C. Remove LCD "Pass Any Exam. Answer: A QUESTION NO: 894 Warm is a type of: A.

Remove Backlight D." .ROM drive Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A.www. which one about the Virtual Private Network (VPN) is the most appropriate? tua lTe sts . D. DNS server Answer: A. Hide answers/explanations Answer: C "Pass Any Exam. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. True B.CompTIA 220-701: Practice Exam C. Default gateway D. Subnet mask C. C. IP address B. False Answer: A QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.co m 263 . Any Time.) A. Remove DVD. B.com Ac Refer to the following descriptions.actualtests.B QUESTION NO: 899 A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. A VPN is a secured line of communication between two points through a public network.

www. Windows protection error B. LPGA D.com 264 Ac A. ZIF C. Socket479 B. General protection fault C. what is the error that will be generated? lTe sts . Any Time. C:\System32\Win B. Backdrop Answer: A QUESTION NO: 902 Answer: B QUESTION NO: 903 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Illegal operation D. C:\System\Windows32 C. C:\Win\System32 D." . Inverter C. SPGA "Pass Any Exam. Screen D.actualtests.co m . System lock-up tua When a Windows-based application attempts to access memory another program is using.CompTIA 220-701: Practice Exam QUESTION NO: 900 Which of the following locations is common for system files? A. Backlight B. C:\Windows\System32 Answer: D QUESTION NO: 901 Which LCD component is responsible for providing brightness? A.

Any Time.com Ac tua lTe A.actualtests.co m 265 . Hard disk D. Moving the mouse pointer to the top of the Taskbar. pausing until the pointer turns into a double-headed arrow. Which port will you need to block to prevent Telnet from being used? "Pass Any Exam. Host adapter Answer: A QUESTION NO: 907 To increase security.www. you decide to use your firewall to block the Telnet protocol. single-layer DVD+R Answer: B QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 Which of the following is not one of the three major components of a hard disk drive system? A. Single-sided. and then clicking and dragging D. Double-sided." . Right-clicking the mouse and dragging the Taskbar to make it bigger B. Double-sided.R D. Drive interface B. single-layer DVD. Double-sided. single-layerBlu-ray disc C. double-layer DVD+R B. Left-clicking the mouse and double-clicking the Taskbar C. Controller C. Highlighting the Taskbar and double-clicking in the center sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? A.

22 C. IDS system C. 127 C. 63 "Pass Any Exam. Spilled liquid B. you notice a discolored area. Perimeter security D. Improper manufacture C. which can connect up to__peripherals in a daisy-chained topology. Power surge D.com 266 Ac A. You explain to them that not every attack depends on implementing advanced technological methods. take advantage of human shortcoming to gain access that should otherwise be denied. you're trying to educate users on the importance of security. What is usually a cause of this? A. A. 24 Answer: C QUESTION NO: 908 While inspecting a motherboard. Any Time.CompTIA 220-701: Practice Exam A. Biometrics tua lTe As part of your training program." . 21 B. 15 B. 23 D. What term do you use to describe attacks of this type? sts QUESTION NO: 909 . Underclocking Answer: C Answer: A QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. Social engineering B. Some attacks.www. you explain.co m .actualtests.

/help C. Ink cartridge B. Nslookup sts Which tool can be used to test connectivity and see the path taken to reach another host? ." .com Ac tua lTe A. /more QUESTION NO: 912 Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A. Toner cartridge C.actualtests. /? B. Any Time.co m Answer: A 267 . Ping B. Ipconfig C.www. Daisy wheel D. Tracert D. 7 Answer: C QUESTION NO: 911 Which of the following options can be used with a command at a command prompt to see what options are available with it? A. /and D. Paper tray Answer: A QUESTION NO: 914 "Pass Any Exam.CompTIA 220-701: Practice Exam D.

Answer: B.226. Run search.actualtests.www.1. Provide properly maintained tools and equipment. Any Time. D. This is not a valid IP address Answer: B QUESTION NO: 917 When moving computer equipment. Lift by bending over at the waist. Click Start-> All Programs-> Search. D. What class is this address? A. Use a cart for heavy objects.D You have a computer with the IP address 171. Carry monitors with the glass face away from your body.com Ac tua lTe QUESTION NO: 916 sts . Class A B. D. Keep records of accident reports. C.) A.C.exe at the command prompt. B. Click Start-> Search.CompTIA 220-701: Practice Exam In Windows XP. Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. B." . Display an OSHA poster in a prominent location. Ensure that there are no safety hazards in your path. Left-click a directory and choose Find. C. Attend yearly OSHA safe work environment seminars. how can you start a search for files and folders? A. which of the following are good procedures to follow? (Choose all that apply.18.) A. "Pass Any Exam. Class B C. C.co m 268 . Class C D. B.

actualtests.co m 269 . For example. you see residue from previous images on the output. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities.CompTIA 220-701: Practice Exam Answer: C.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. AT system connector B. without sacrificing the mobile computing functionality of the machine. True B. S3 D.) "Pass Any Exam. S1 B. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.com Ac tua lTe sts . Molex D. False Answer: A QUESTION NO: 921 When you print documents on your laser printer. as well as additional ports." . ATX system connector Answer: C QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A. Berg C.www. Any Time. What two things are the most likely causes of this problem? (Choose two. A. to a laptop. S2 C.

Inform the customer that others are waiting. What is the best answer to that? lTe sts .co m . Thumb drives B. Ask the customer when they would like to have the work completed.actualtests. D.www. C. Recently. A broken cleaning blade Answer: C. Optical drives Answer: C QUESTION NO: 923 A. Memory cards C. Ask the customer to check daily to see when it is completed. Any Time. A bad erasure lamp D.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. B. there is something wrong with it. Before leaving the Repair Center. An overheating printer C. A faulty transfer corona wire B. "Pass Any Exam. he takes the computer to the Repair Center and as a technician. you are responsible for fixing the problem. Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope.state drives D. SoliD. but he has no idea what the problem is." . Give the customer an estimated time for repair based on the technician??s assessment. The technician will get back to them as soon as possible. the customer is anxious to know when he might come back to pick up his computer.com 270 Ac tua A customer has purchased a laptop computer for half a year.CompTIA 220-701: Practice Exam A. So.

co m 271 .www. SATA hard drives most often use the same type of power connector as PATA hard drives. Luggable B.000volts C. 30.000volts Answer: B QUESTION NO: 926 Answer: B QUESTION NO: 927 USB. Tablet C." . True B. 300. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Molex connectors are used with PATA hard drives. while Berg connectors are used with floppy drives. Any Time.000volts D. C. eSATA and Express Card/54 are examples of hot pluggable devices A. Notebook lTe Which kind of laptop was designed to look and function like a paper notebook? sts . 300volts B. Netbook D.com Ac tua A. False Answer: A QUESTION NO: 928 "Pass Any Exam.CompTIA 220-701: Practice Exam B. 3.actualtests. D. Answer: D QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A.

RIMM Answer: C "Pass Any Exam.com Ac tua lTe sts .actualtests.co m 272 . 168-pin DIMM B. 72-pin SIMM C." .CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. Any Time.www. 184-pin DIMM D.

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