Week 4 Quiz – IS535

1 .

Question: TCO A: List and describe the four information systems serving each of the major
functional areas of a business.

Your TPS (Transactional Support System) Computerized systems that perform and Answer: record daily routine transactions necessary to conduct the business; they serve at the organization's operational level MIS (Management Information System) The study of information systems focusing on their use in business and management DSS (Decision Support System)Information systems at the organization's management level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making ESS (Executive Support System) Information systems at the organizations strategic level designed to address unstructured decision making through advanced graphics and communications Instructor Explanation:
• Sales and marketing information systems are systems that help the firm identify customers for the organization's products and services. Such systems help to identify customer preferences, potential customers, sell the products or services, and provide support to salespeople and customers. Manufacturing and production information systems are systems that provide information for planning, product development, production or service scheduling, and controlling the flow of products and services. Finance and accounting information systems keep track of an organization's financial assets and fund flows. Human resources information systems maintain employee records, track employee skills, job performance, training, employee compensation including pensions and benefits, legal and regulatory requirements, and career development.

• •

Points 35 of 35 Received: Comments: You misunderstood the question a little bit. Yes, all the systems are defined from constituency perspective; however they can exist for every business functional area. The question asked to explain how these systems would serve each area. Partial credit. See the possible answer below Sales and marketing information systems are systems that help the firm identify customers for the organization's products and services. Such systems help to identify customer preferences, potential customers, sell the products or services, and provide support to salespeople and customers. Manufacturing and production information systems are systems that provide information for planning, product development, production or service scheduling, and controlling the flow of products and services. Finance and accounting information systems keep track of an organization's financial assets and fund flows. Human resources information systems maintain employee records, track employee skills, job performance, training, employee compensation including pensions and benefits, legal and regulatory requirements, and career development.
2 .

Question: TCO B: The text describes Michael Porter's view of the Internet as somewhat

E-commerce transformed the business world of books. music and air travel. a telephone utility is impacted negatively by the emergence of Internet telephony. What negative influences does Porter see? Describe several positive influences the Internet has on business. I think the positive aspects on competitive advantages outweigh the negative influences. 1 3 CORRECT ) 4 . jewelry. real estate.Week 4 Quiz – IS535 negative. Do these outweigh the negative influences? Your Some of the negative aspects viewed about the internet was that it destroyed Answer: some industries and have threatened more. while other industries may be impacted positively either through the use of this technology or through engaging in Internet telephony as a business. especially for start up and new entry companies. raising the bargaining power of customers. Positive influences of the Internet would be lowering telecommunications costs. However. bill payments and software have all seen more efficient ways to strategically do business because of the internet. Points 35 of 35 Received: Question: TCO A: The fact that online advertising revenues are growing at 30% a year. creating new opportunities for building brands and loyal customer bases. You could also view Porter's negative take on lowering the barrier to entry as a positive for new companies. the internet's good may outweigh the bad. 3 . lowering costs of globalization. suggests that: Internet advertising is very inexpensive Offline traditional advertising is not very effective Your Answer: ( The Internet is transforming the traditional advertising business model New technologies are more efficient at selling to customers p. movies. while offline traditional advertising is growing at about 5% a year. through allowing new Explanation: competitors to enter the market. Points 5 of 5 Received: Question: TCO A: The three activities in an information system that produce the information organizations use to control operations are: . The Internet's influence being negative or positive depends in part on the point of view from which the influence is being seen. The internet allows them to be more efficient and self sufficient as a business Instructor Porter sees the Internet as creating ever more intense rivalry. and dampening profits. For example. hotels. television. Telephone services. New markets and a multitude of new businesses are being formed because of the internet. and forcing competition on price alone.

16 CORRECT ) 5 . p. processing and feedback p. Sees the supply chain as the primary activity for adding value. 1 0 2 ( CORRECT ) Points 5 of 5 Received: Question: TCO B: Internet content providers: Your Generate from directing buyers to sellers 7 . 58S 59 ) INCORRECT CORRECT ANSWER 6 . output. Helps a firm identify points at which information technology can most effectively enhance its competitive position. Categorizes four basic strategies a firm can use to enhance its value chain. processing. and output Data analysis. . and feedback ( Input. Points 5 of 5 Received: Question: TCO A: What type of information system is an intranet most easily adapted to: Your Answer: CR M MIS TP S KM ( pp. Points 0 of 5 Received: Question: TCO B: The value chain model: Your Answer: Categorizes five related advantages for adding value to a firm's products or services. and analysis Input.Week 4 Quiz – IS535 Your Answer: Information retrieval. research.

CORRECT ANSWER INCORRECT Points 0 of 5 Received: Bottom of Form . Create revenue by providing digital content 3 8 over the Web 5 CORRECT ) Points 5 of 5 Received: Question: TCO B: Which type of decision is calculating gross pay for hourly workers? Your Answer: Structure ( p. d 452 ) Unstructur ed Recurring Nonrecurri ng 8 .Week 4 Quiz – IS535 Answer: Save users money and time by processing online sales dealings Provide a digital environment where buyers and sellers can establish prices for products ( p.

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