EXECUTIVE SUMMARY

The comprehensive study of Askari bank helps to suggest the organizational wide plans that determine the long run success of the organization, finding new ways to add value, flexibility, and developing unique skills and ideas to manage people. After analyzing one can explain that how a bank can provide diversified products & services to the customers in order to provide them maximum utility. The purpose of Askari bank is to provide professional integrity, customer satisfaction and teamwork. To achieve sustained growth and profitability in all areas of business.

This report is a comprehensive study to know the potential of Askari bank. Askari Commercial Bank is one of the leading banks in Pakistan, which is growing rapidly. Economy of Pakistan specially banking sector is developing very fast, so there are opportunities in banking sector. Askari bank was incorporated in Pakistan on October 9, 1991, as a public limited company. It commenced its operations on April 1, 1992, and is principally engaged in the business of banking, as defined in the banking companies¶ ordinance, 1962. The bank is listed on the KARACHI, LAHORE AND ISLAMABAD Stock Exchanges and its share is currently the highest quoted from among the new private sector banks in Pakistan.

Askari Bank has expanded into a nationwide presence of 98 Branches, and an Offshore Banking Unit in Bahrain. A shared network of over 1,100 online ATMs covering all major cities in Pakistan supports the delivery channels for customer service. As on December 31, 2005, the Bank had equity of Rs. 8.6 billion and total assets of Rs. 145.1 billion, with over 600,000 banking customers, serviced by our 2,754 employees. Askari Bank is committed to develop and enhance each employee¶s skills and capabilities through extensive in-house and external training programs and job rotation. Productivity of service firm is providing the best service to their customer

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at low cost. ACBL (Present name: Askari Bank Limited) tend to attain the maximum share of the market. This report includes the brief details about the bank. The major purpose of this report is to find out the performance, details of all the departments, functions of the Askari bank, role of Askari bank in the economy of Pakistan and to prepare a comprehensive report which covers all the aspects of the bank. In this report, I did the same thing which is required to study the organization on the whole.

It was a great experience to work at the Askari bank; the things happening were totally different from what we read in the books. In the period of 6 weeks internship at Askari Bank Township Branch, Lahore (0056), I had a chance to have the exposure of how a bank undergoes its functions. I tried my best to gain a practical exposure and an experience to plan, develop, present and report and to seek a challenging career oriented position in the field of general banking by using the potential of hard work and professional skills. It was a large size branch consists of 1 branch manager, 1 operation manager, 1 in charge general banking, 3 OGIII officers, 8 OGII officers, 5 OGI and some other clerical staff. As internee I have to help the different employee in the Branch in their daily work. I was asked to work on the entire general banking except cash dealings.

First I found out the brief history of the Askari bank to know about the past of the bank then I found the details about the present functions, its professional out look to attract the customers and to increase the business. During my internship I was sent to different departments including Accounts, Credits, customer dealing Account opening, Clearing, Remittances and Foreign exchange/Trade.

Account opening department gave a chance to know about the account opening process and requirements. In customer dealing, I learnt how to satisfy the customers. Remittance department explains the different kind of services provided by the Askari bank. I tried to explain the (D.D, Pay Order, M.T, T.T) opening, clearing and encashment process. Accounts department shows all the working of the bank during the whole period. This department prepares the

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balance sheet, income statement, salary slip of the employees and disburses the salary to the employees.

The foreign exchange department provides the detail about the trade of the country the foreign exchange covers imports, exports and foreign currencies. I learnt about LC opening, lodgment and retirement and other ways of making an import. The foreign currency department shows the currency come in and goes out of the country. Credit department covers all the schemes which the bank offers to benefit the people of the country.

At the very end I performed the financial ratio & SWOT analysis of Askari bank to show the actual position of the bank and to find out the strength, weakness and advantages of the bank. By analyzing the overall performance I can say that the bank has improved its working. And it links to be getting better in profit earning sector and it is expected that the Profitability of the bank will be improved in the future year.

After the analysis I give suggestions to bank which I feel during my internship program the bank can make rapid progress and can increase its business and performance. So at the end we can say in the modern era it has achieved a destination where other competitive modern banks can simply reach. For the year 2006, Askari bank has won the Best Consumer Banking Award 2006 from the consumer Association of Pakistan, the Best Retail Banking Award 2008 from Pakistan Guarantee Export Corporation Ltd. and The Best Corporate Report Award for the year 2008 from the Institute of Chartered Accountants in Pakistan (ICAP), and the Institute of Cost and Management Accountants in Pakistan (ICAMP). That is why people have more trust in askari bank and they are willingly depositing their money in it without any threat. All in all, it was a very good learning; which will be helpful in my career.

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The bank is listed on the KARACHI. the Bank had equity of Rs. A shared network of over 4.95 billion and total assets of Rs. Askari Investment Management Limited and Askari Securities Limited are subsidiaries of Askari Bank engaged in managing mutual funds and shares brokerage. 14. 4|Page . The range of the products aims to serve the diverse customer base that comprises of corporate. serviced by our 6. individual savers. LAHORE and ISLAMABAD Stock Exchanges and its share is currently the highest quoted from among the new private sector banks in Pakistan. respectively. 2009.173 online ATMs covering all major cities in Pakistan supports the delivery channels for customer service. Askari Bank has expanded into network of 226 Branches/ subsidiary branches including 31 dedicated Islamic banking and a wholesale bank branch in Bahrain. farmers. ACBL are reshaping its portfolio of businesses by investing in higher growth areas. The VISION to be the bank of first choice in the region demands continuous strive for creation of business opportunities with innovation while maintaining the core values to meet the commitment to all bank¶s stakeholders. 1991. with over 984. 25433 billion. At the same time. 1962. as a public limited company. 1992. As on December 31. extending and developing the core competencies and moving out of weak and non± core segments.INTERODUCTION 18 YEARS OF BANKING HISTORY Askari bank was incorporated in Pakistan on October 9.485 banking customers. It commenced its operations on April 1. SMEs. households and. as defined in the banking companies¶ ordinance.159 employees. and is principally engaged in the business of banking. the people are constantly engaged in assessing customer needs and market dynamics to realign the products and the priorities to attain brand recognition and competitive edge.

enhanced delivery capability and high service standards. while providing enhanced value to all our stakeholders. OBJECTIVES To achieve sustained growth and profitability in all areas of business. To develop a customer-service oriented culture with special emphasis on customer care and convenience.VISION STATEMENT To be the bank of first choice in the region MISSION STATEMENT To be the leading private sector bank in Pakistan with an international presence. where employees are motivated to contribute to their full potential. efficient management information system. To manage the Bank's portfolio of businesses to achieve strong and sustainable shareholder returns and to continuously build shareholder value. To effectively manage and mitigate all kinds of risks inherent in the banking business. 5|Page . To build an enabling environment. To deliver timely solutions those best meet the customers¶ financial needs. To build and sustain a high performance culture. with a continuous improvement focus. and contributing to society. To maximize use of technology to ensure cost-effective operations. To explore new avenues for growth and profitability. delivering quality service through innovative technology and effective human resource management in a modern and progressive organizational culture of meritocracy. maintaining high ethical and professional standards.

policies and procedures. BUSINESS ETHICS AND CONDUCT Askari Bank seeks to maintain high standards of service and ethics enabling it to be perceived as impartial. rights and obligations. the following are the salient features of the Bank¶s code of ethics and conduct. Fairness. products. To provide strategic initiatives and solutions for projects. To facilitate alignment of the Vision. Employees must carry out their responsibilities in a professional manner at all times. Employees must commit to the continued development of the service culture in which the Bank consistently seeks to exceed customers¶ expectations. with the Business Goals and Objectives. the Bank or its customers. To create and leverage strategic assets and capabilities for competitive advantage. Employees must safeguard confidential information which may come to their possession during the discharge of their responsibilities. Corporate Objectives and Corporate Philosophy. In addition to the general guidelines. Mission. Truthfulness and Transparency govern our customer relationships in determining the transactional terms. To provide strategic solutions to mitigate weak areas and to counter threats to profits. Presence of a corporate culture that seeks to create an environment where all persons are treated equitably and with respect.STRATEGIC PLANNING To comprehensively plan for the future to ensure sustained growth and profitability. To identify strategic initiatives and opportunities for profit. ethical and independent. Respect for 6|Page . They must act in a prudent manner and must avoid situations that could reflect unfavorably on themselves. conditions.

thefts or illegal activities committed within the Bank premises. which may adversely affect the Bank's business. understanding or arrangement with any competitor with respect to pricing of services. 7|Page . which appear or may appear to compromise commercial or business relationship. Employees must not accept gifts. profit rates and / or marketing policies. Employees must avoid circumstances in which their personal interest conflicts. merits the same care as does the protection of the Bank's own affairs or other interests. REGULATORS OF ASKARI BANK The bank firmly believes in regulatory discipline and harmony of the corporate objectives with regulatory framework.customers' confidential matters. Employees must ensure that know your customer principals are adhered by obtaining sufficient information about the customers to reasonably satisfy ourselves as to their reputation. Employees must remain alert and vigilant with respect to frauds. Employees must never use their position in the Bank to obtain an advantage or gain. with the interest of the Bank or its customers. or may appear to conflict. The business methodologies are designed to ensure compliance with the directives of all the bank¶s regulators. business entertainment or other benefits from a customer or a supplier / vendor. standing and the nature of their business activities. COMMITMENT TO SOCIAL REPONSIBILTY The bank fully recognizes the corporate social responsibility and contributions to different areas of the social sector are aimed to help improve the quality of life in the Country. Employees must not enter into an agreement.

and internet banking facility allows customers to enjoy routine banking service from anywhere. INSPIRING EMPLOYEE RELATIONSHIP The bank strongly believes that the interest of the Bank and the employees are inseparable. ACBL try to create a µwe¶ culture where there is mutual trust and respect for each other. Bank¶s client relationship with the managers are well equipped and well trained to provide the most efficient and personalized service to the customers. 8|Page . The branch network is connected on±line real±time and its customers have access to off±site as well as on±site ATMs. the appraisal system is purely performance based. Askari bank¶s products and services are as diverse as the market segments.of-the-art solutions. The bank is committed to develop and enhance each employee¶s skills and capabilities through extensive in±house and external training programs and job rotations. all over Pakistan. anytime in the world. To further strengthen and enhance the technology platform. The bank encourages ownership behavior so that everyone feels responsible for the performance and reputation of the Bank. The bank also pioneered an e±commerce venture in Pakistan.485 relationships. the Bank is in the process of replacing the existing technology with comprehensive state.INSPIRING RELATIONSHIPS INSPIRING CUSTOMER RELATIONSHIP Knowing the customers and their needs is the key to the business success. In order to ensure meritocracy. Its mobile ATMs are the first in Pakistan. The bank¶s phone banking service. The bank has fully automated transaction± processing systems for back±office support. This initiative will greatly improve bank¶s product delivery and service abilities. Askari Bank is proud of its pioneering role in providing the most modern and technologically advanced services to its 984. particularly with respect to speed and quality of service. Askari Tele Care. INSPIRING TECHNOLOGICAL INNOVATION Technology has played a pivotal role in meeting customer expectations.

Over the years. The intrinsic values. ACBL subscribes to a culture of high ethical standards.INSPIRING ETHICAL VALUES Integrity is the most valued standard in whatever one do. ACBL has received several awards for the quality of its banking service to individuals and corporate. which are the corner stones of the corporate behavior. These include: Best Commercial Bank Consumer Choice award 2005 By The Consumers Association of Pakistan Best Retail Bank in Pakistan Award 2004 & 2005 By The Asian Banker Best Corporate Report 1st prize awarded for 2000. structure. are: Commitment Integrity Fairness Teamwork Service INSPIRING THE INVESTOR¶S CONFIDENCE ACBL believes that the bottom line of any business is creating shareholder value. regular and reliable information on the activities. it believes in providing the investors timely. ACBL understands that the commitment to satisfy customer¶s needs that must be fulfilled within a professional and ethical framework. To gain their trust and confidence. financial situation. based on the development of right attitudes. AWARDS AND ACHIEVEMENTS Askari Bank continues its success in competition. and performance. 2001. 2003 & 2004 9|Page .

2003 & 2004 By Global Finance magazine The Best Bank in Pakistan Award for 2001 & 2002 By Global Finance Magazine Best Presented Accounts Ranking prizes awarded from 1997 to 2002 By South Asian Federation of Accountants (SAFA) Best Presented Annual Accounts Award for 2000. The Best Corporate Report Award For the year 2008 By ICAP & ICMAP 10 | P a g e .By Institute of Chartered Accountants of Pakistan (ICAP) and institute of Cost & Management of Accountants of Pakistan (ICMAP) Corporate Excellence Awards for 2002 & 2003 The Management Association of Pakistan (MAP) Best Corporate / Institutional Internet Bank in Pakistan Award for 2004 By Global Finance magazine Best Consumer Internet Bank in Pakistan Award for 2002. 2001and 2002 By the Institute of Chartered Accountants in Pakistan (ICAP). and the Institute of Cost and Management Accountants in Pakistan (ICAMP) Commercial Bank of the Year Award for 1994 & 96 By Asia money magazine The Best Consumer Banking Award 2006 Award for 2006 By the consumer Association of Pakistan The Best Retail Banking Award 2008 Award for 2008 By Pakistan Guarantee Export Corporation Ltd.

AA ratings denote a very low expectation of credit risk. COMPETITORS Banking industry is growing much fast. There are following competitors: ABN Amro Bank al Falah (Pvt) Ltd Union Bank Ltd Soneri Bank Ltd Prime Commercial bank The bank of Punjab Bank Al-Habib Ltd My bank Ltd Silk Bank Ltd NIB Ltd ORGANIZATIONAL STRUCTURE Board of Directors 11 | P a g e . First Bank to offer Internet Banking Services First Bank to offer e-commerce solution CREDIT RATING Askari bank has following credit rating by Pakistan Credit Rating Agency (PACRA) Long term: Short term: AA A1+ AA represents very high credit quality. by achieving the following firsts in Pakistani Banking: First Bank to offer on-line real-time banking on a country-wide basis. Also show very strong position of timely payments A1+ shows obligations supported by the highest capacity for timely payments. So Askari bank is facing a lot of competition in the market. First Bank with a nation-wide ATM network.Best Domestic Bank in Pakistan award for 1995by Euro money Over the years. Askari Bank has proved its strength as a leading banking sector entity.

Muhammad Najam Ali Mr. Afridi & Angell Shariah advisor j Dr. Shaharyar Ahmad Brig (R) Muhammad Shiraz Baig Brig (R) Asmat Ullah Khan Niazi Mr. Isa.F. Gen.Ferguson & Co. Chartered Accountants Brig (R) Asmat Ullah Khan Niazi Brig (R) Muhammad Shiraz Baig Mr. Gen. Muhammad Tahir Mansoori MANAGEMENT MAIN OFFICES 12 | P a g e . (R) Zarrar Azim Mr.j j j j j j j j Lt. Kashif Mateen Ansari Chairman Member Member Legal Advisors j Rizvi. Waseem Ahmed Ashraf Lt. Tariq lqbal Khan Chairman Chairman Executive Committee President & Chief Executive Director Director Director Director Director (NIT Nominee) Company Secretary j Mr. Muhammad Afzal Munif Mr. Saleem Anwar Audit Committee j j j Auditors j A.

Registered \Head Office AWT Plaza.O. State Life Building 3 Dr. BOX. Wholesale Bank Branch. Karachi.pk Registrar\share transfer office THK Associate (PVT) Limited Ground Floor. box 8533. NO: 1080 Rawalpindi: 46000 Pakistan.Ziauddin Ahmad Road.com. Bahrain 13 | P a g e .O. the MALL P. Karachi 75530 P. Tel: 92-51-9063000 Fax: 92-51-9272455 E-mail:Webmaster@Askaribank.

ORGANOGRAM BOARD OF DIRECTORS Executive Committee Internal Audit President and Chief Executive Corp. Banking & Fin. Inst. Group Operating and credit group Regions Retail Banking Group Credit Cards International Credit Rawalpind i/Islamaba d North Asset Products Planning and Corporate affairs Human Resource Treasury Electronic Technology Systems and Operations Investment products Corporate and Merchant Banking Lahore Finance Data Reporting East Legal Affairs South I South II West 14 | P a g e .

HIERARCHY AT THE TOWNSHIP BRANCH BRANCH MANAGER FOREIGN EXCHANGE\TRA DE DEPT OPERATIONS MANAGER CLEARING CREDIT DEPT CASH DEPARTMENT NT CUSTOME R SERVICE INCHARGE GENERAL ACCOUNT OPENING REMITTA NCES BANKING NON-CLERICAL STAFF 15 | P a g e .

ACBL offers the following financial services to its customers. Mahana Bachat Account Roshan Mustaqbil Deposit Deposit Multiplier Account Personal Finance Islamic banking services Agricultural finance solution Corporate & investment banking Mortgage Finance Debit/Visa Card International banking services 16 | P a g e .FUNCTIONS OF ACBL There are following functions that Askari Bank performs: Acceptance of deposits Advancing of loans Agency services General utility services Investment Overdraft facility Transfer of money Creation of credit Facilitates foreign trade Executor of the standing orders Acting as a trust PRODUCTS &SERVICES OF ACBL A product ACBL includes all those services which customer normally required for effectively managing his business.

100. Personal Finance One can avail unlimited opportunities through Askari Bank¶s Personal Finance. a saving plan specially designed for individual investors who wish to invest now for a regular return at a later stage while keeping their principal amount.100.will increase to Rs. Invest now in the form of monthly deposits for five years and get paid back the same amount for the next five years while receiving your principal amount in full at the end of the tenure. Askari Bank¶s Personal Finance makes sure that you get the most out of your loan. DEPOSIT MULTIPLIER ACCOUNT  Value of initial investment of Rs.000 should be deposited. you can double your investment in a time period of ten years.000/. The deposits are ROSHAN MUSTAQBIL ACCOUNT Askari Bank has launched the Askari Roshan Mustaqbil Deposit. payback period and most affordable monthly installments.at maturity´ This account is for individual investors whose purpose is long term savings with high returns. With Askari Roshan Mustaqbil Deposit.  Earn mark up of 12% p. With unmatched financing features in terms of loan amount.000/. With a tenure of 10 Years and a competitive rate of return on maturity this account is ideal for investors who wish to start saving for their future today. 265. 100. Islamic Banking services 17 | P a g e .for every month.a on investment of Rs.ASKARI MAHANA BACHAT ACCOUNT: (1 + 3 YEAR TENURE )  Multiples of 25.a on investment of every Rs.1% p.000/. 000 for every month. Askari Mahana Bachat Account is a Term Deposit facility available to individual customer with the option of 1 and 3 Years tenure.  Earn Mark up of 11.

by opening 6 dedicated Islamic Banking branches in major cities of the country. prosperity and freedom to the tiller of the land. There are following Islamic banking services:  Islamic Corporate Banking  Islamic Investment Banking  Islamic Trade Finance  Islamic General Banking  Islamic Consumer Banking Agricultural Finance Solutions  Kissan Ever Green Finance  Kissan Tractor Finance  Kissan Transport Finance  Kissan Aabpashi Finance Kissan ever green Finance Askari Bank has launched this program with the sole motive to provide dignity.Islamic Banking was launched under the brand 'Askari Islamic Banking'. Corporate & investment Banking  Corporate Banking Division  Term Loans  Fund transfers/Remittances  Project Finance 18 | P a g e . Further expansion is planned with improved capabilities for offering products conforming to the Shariah principles.

PRODUCTS OF ACBL There are following features of this account: DEMAND DEPOSIT  Current Account  Call Deposit Receipt TIME DEPOSIT     PLS saving Deposit Askari special Deposit account Askari FISDA Account Askari FAIDA Account Finance EXPORT RELATED FINANCE Pre-shipment Finance Post shipment Finance Against Packing Credit MISCELLANEOUS PRODUCTS Demand draft Telegraphic transfer Pay order LOCKERS    Small Size Lockers Medium Size Lockers Large size lockers Online banking Internet banking Travelers cheque Foreign TT Askari master credit card Fund Based Loan         Running Finance Cash Finance Term Finance Staff Finance Askari Personal Finance Trade Finance Askari debit card IMPORT RELATED FINANCE Payment Against document Finance Against imported Merchandise Finance against Trust receipt  Value Plus Saving Deposit  Notice Deposit  Askari Advantage  Term Deposit Non-Fund Based Loan Letter of Credit (LC) Letter of Guarantee (LG) 19 | P a g e .

GENERAL BANKING DEPARTMENT Account opening Remittance Department Cash Department Clearing Department PRIVILEGE BANKING DEPARTMENT Online banking Lockers FOREIGN EXCHANGE DEPARTMENT Import Department Export Department Foreign Currency Department CREDIT DEPARTMENT ACCOUNTS DEPARTMENT IT DEPARTMENT 20 | P a g e .

 Guide the customer about the requirements of the account opening and form filling  Check the forms whether they are correctly completed or not  Preparing checklist  Stamping on the form  Maintaining account opening register  Pasting of forms in register after release from general banking in charge  Issuance of cheque books  Issuance of accounts maintenance certificate  Closure of account  Verification of signature in case of cheque presented before releasing of account opening from SS card is not yet scanned TYPES OF ACCOUNTS The customer can open his bank account in order to deposit or withdraw amount.ACCOUNT OPENING DEPARTMENT FUNCTIONS  Providing account opening form according to the customer's requirements. The bank offers different types of accounts which are as follow: Current account Saving account Askari special deposit account (ASDA) Basic banking account (BBA) ACCOUNT OF GENERAL CUSTOMERS Minor account Illiterate person account Individual account Joint Account ACCOUNTS OF SPECIAL CUSTOMER Sole Proprietorship Account 21 | P a g e .

Profit was given on this account is semiannually and the profit rate is 5%. than the account was operate as per court order and for this new resolution was passed by the court. The code which is used for this account is ³0110´. and by company but mostly this account was opened by individual and jointly. This account can be opened with the minimum deposit of Rs. The profit was automatically adjusted by the electronic data division (EDD) on the amount of deposit. Executor¶s & Administrator¶s Account CURRENT ACCOUNT (CD) The current account is also called ³CD´ account and the Code used for this account is ³0101´. and also by the company. The saving account can also be opened individually. 000. There are three options which are given to customer like Any one: Any one of the account holder can made transaction Jointly: All the account holders need to be there for making transaction Either or survivor: If one person died than the other can made transaction In case of company partnership account. jointly. jointly. if one partner died than the partnership is dissolved. Societies /Association Accounts Trusts Local Bodies Etc. SAVING ACCOUNT The saving account is also called ³PLS´ account.Current account can be opened by an individual.10.The account holder does not bear any loss and no profit is given on this account. 22 | P a g e .5000. The initial deposit in order to open this account is Rs.Partnership Account Limited Company¶s Account Agent¶s Account Joint Stock Company Account Agency Account Clubs.

The code which is used 23 | P a g e . ASKARI SPECIAL DEPOSIT ACCOUNT (ASDA) The askari special deposit account is also called ³ASDA´. but if the transaction exceeds its limit than the bank charge Rs.1000. This account can also be opened individually. No profit was given on this account.The things which are required in order to open this account are  Computerized national identity card (CNIC)  Letter from the company where the person is currently working  In case of thumb sign also require passport size photographs  Source of income  Number of dependents  National tax number (NTN) And other general information.5000. This account can be opened individually or jointly. jointly. This account was mostly opened by the Pensioner Lower income people House wife Students Salaried person Maximum two deposits and two withdraw can be made by the account holder in a month. and by the company. This account can be opened with the minimum deposit of Rs. The bank does not deduct any extra charges even if the amount is less than Rs. effect all these information is required in all the accounts The state bank of Pakistan gives facility to different people by giving different feature in current account like introduce BASIC BANKING ACCOUNT ³BBA´.25 for every transaction. BASIC BANKING ACCOUNT (BBA) The basic banking account is also called ³BBA´ account and the code which is used for this account is ³01021´.

 There is no limit on the transactions  The profit was given at the rate of 5% on monthly basis.10.50.The account was offered specially by the bank by its name and the features¶ that it maintains which are:  The account holder can only share the profit not the loss.  It can be opened with minimum deposit of Rs.  Memorandum & Articles Of Association attested by SECP  FORM 29 attested by SECP  certificate of incorporation/ commencement of business attested by SECP  List of directors on company¶s letter head  Company embossed common seal on AOF 24 | P a g e . 000.  Partnership deed dully attested by company registrar/notary public  Registration certificate if required  Introduction PUBLIC & PRIVATE COMPANY  Copy of CNIC of all directors & authorized signatories attested by company Sectary  Resolution of board of directors on original letter head of company with rubber stamp & embossed common seal of company in which operation of account clearly mentioned.account is for this account is ³01165´. ACCOUNT OPENING REQUIREMENTS FOR PROPRETORY COMPANY  copy of CNIC  original letter head and rubber stamp of proprietor  NTN no FOR PARTNERSHIP COMPANY  copy of CNIC of all partners  Resolution on original letter head of company & rubber stamp of partner on which operation of account clearly mention. 000 but profit was given on the amount exceeding Rs.

 If the introducer does not come then bank officer must take extreme care about his signature verification. Account Opening Form (AOF) The bank officer must assure that the customer fills each and every column of account opening form correctly with all necessary details.  Introducer having doubtful dealing with the bank should be discreetly declined.  The customer must be of sound mind. it means he must be the age of 18 according to law. Information at the time of opening of account.  Current account holders can be introducer of both types of deposits but saving bank account holder cannot be the introducer of current 25 | P a g e . the new account cannot be opened. Introduction of Accounts It is a most important column of AOF. Without the proper introduction. line and place of business.  The customer must not be debarred under any law from entering into any contract. The bank officer consider following precaution in this respect.  Also the bank officer must take proper information from the customer about his means.  The customer must not be insolvent and bankrupt. The specific information about the business or occupation of the customer is recorded in the form.ACCOUNT OPENING PROCEDURE The general procedure of account opening is same but the document required to open the account is different according to type of account.  The introducer should come with the prospective customer to the bank so there will be no doubt about the identity of customer. the bank officer must assure that customer has the following characteristics:  The customer must have the age of majority.

this card is scanned in the computer and whenever customer makes any transaction in this account then his signature is verified by it. This is actually the declaration which is given by the client that the client used different signature for operating account from the one that was made on CNIC. NATIONAL IDENTITY CARD The bank officer check that number of national identity card is correctly recorded in the AOF and a copy of national identity card is kept in record by the bank. two of them are: y y Sign differ form Vernacular form SIGN DIFFER FORM This form was filled by the client at the time of opening the account. This is also the sort of undertaking which was taken by the bank in order to protect itself. But in exceptional cases they can introduce when saving account holder maintain substantial balance and they are old and operative accounts. mean there is slightly difference every time in signature. UNDERTAKING FORMS There is different type of undertaking which are taken by the bank at the time of opening the account. 26 | P a g e . VERNACULAR FORM This form was filled by the customer. if the client used the thumb impression in order to operate account and also in case if the initials was shaky. It was clearly mentioned on this that in such cases if any fraud occurs than banker is not responsible for this. if the initial which was made on the computerized identity card is different from the one which is made on the account opening form. Latterly.  The staff member can become introducer if they personally known to the prospective customer.account holder. SPECIMEN SIGNATURE CARD (SS CARD) The bank officer takes signature of customer on AOF and specimen signature card.

LETTER OF THANKS After the opening of account. some of them are  To create goodwill  To make sure that all the problems are solved efficiently and effectively the most basic purpose is to verify the account holder address. 27 | P a g e . High risk account includes: Lawyers account Real estate account Politicians Staff of askari bank Staff of money exchanger Beaurocates ISSUANCE OF CHEQUE BOOK The customer fills the ³Form A´ for issuance of cheque books along with the AOF. HIGH RISK ACCOUNT There are some accounts which are declared by the bank as high risk account. If cheque book is lost then customer fill the ³From B´ for resonance of cheque book.100 for resonance. mean in this account there are more chances of fraud etc. To minimize the misappropriation bank stamps the account number on each leaf of cheque book. These accounts are needed to be monitored very closely. ACBL issue 25 t0 100 leaves cheque books. Bank Charges Rs. Bank Charge Rs. The bank is not issued the cheque book till the address was not verified. The requisition slip is duly signed then bank officer enters cheque book series on it. the bank send this letter to the account holder address and if the result was not accurate the letter was again received by the bank and then again verify the address from the account holder and again send till that the account holder not receive that letter. the bank sends this letter to the account holder address.2 per leaf. There are different purpose of this letter. The officer enters the issuance of cheque book in register.

the bank cancel the cheque numbers and close the customer account on his request.100 for closure and remaining balance in the applicant¶s account will be paid to account holder. The bank will charge Rs.ACCOUNTS NOT IN USE INOPERATIVE ACCOUNTS Accounts which are not in use for 1 year are considered as inoperative accounts DORMANT ACCOUNTS Accounts which are not in use for 6 months are considered as dormant accounts INACTIVE ACCOUNT If there is no transaction in any account within 6 months then account will become inactive. After collecting the cheque book and verifying all the things. ACBL provides these services to both customers & non-customers Functions  Managing issuance of demand drafts  Pay orders  Travelers cheque  Mail transfer  Managing Call deposit receipts CDR  Intercity clearing  Outward bills for collection (OBC)  Credit card advance  Cancellation of pay order & demand draft 28 | P a g e . the account holder needs to fulfill the form by the name of ³closure of account´. This department deals with the local currency transfer only. Now the account will be active only by crediting some amount. CLOSURE OF ACCOUNT In order to close the account. REMITTANCE DEPARTMENT The remittance department deals with the transfer of money from one place to another. With this form the client also need to give back his cheque book that he holds due to his account.

But in customer . which is drawn by one bank upon another bank for a specific sum of money payable on demand. AMOUNT Up to 1million Above 1million PO ISSUE Entries in the uni system: Customer¶s a/c«««««««««Dr PO during day««««««««««Cr At day end: 29 | P a g e CHARGES Rs.  Issue pay order after recovering cheques.Dr DD during day««««««««««««. It is made by the bank and given to the purchaser against cash or cheque.Bank case the customer sends his DD to the receiver. It is normally issued for payment in the same city. If two banks are involved.25) Nil .  Make entry in PO issue register.65 (for admission fee Rs.  Fill the application form. Charges of DD are taken from the system according to the amount. then one bank sends a DD to another bank.Cr  PAY ORDER Pay order issued from one branch only be payable from the same branch.O««««««««««««««««.Cr DD during day««««««««««Dr M.  All pay order shall be crossed" payees account only"..INSTRUMENTS OF THE REMITTANCES DEPARTMENTS  DEMAND DRAFT A demand draft is an instrument. Customer¶s a/c«««««««««.  Do necessary vouchering..

 CALL DEPOST RECEIPT CDRs are used for the purpose of tendor notice.000 and the following entries will be passed: Customer¶s A/c««««««««««Dr CDR«««««««««««««««. deposit Rs.Cr On rejection of CDR CDR«««««««««««««««Dr Customer¶s A/c«««««««««««. Askari branch doesn¶t exist. ASKARI branch Lahore sends the cheque through NIFT to main branch which will further sends to Askari bank Karachi branch for clearing and at the same process they send back the advice. tendor in favor of customer µname. zakat deduction. If it returns. then we stamp µOBC¶ and directly send it to that bank¶s branch for clearing. For participating in the bidding process.O««««««««««««««.  OUTWARD BILLS FOR COLLECTION If in any city.. In this process..Cr After presentation: B/P««««««««««««««. clearing between cities are done. Rs.65 will be charged.O««««««««««««««««. 5. branch of Askari bank exists.Cr  INTERCITY CLEARING In intercity clearing.Cr On approval of contractor¶ request CDR««««««««««««««. For example in Karachi.. for getting Govt. taking part in the bidding...Dr M.Dr M. payment is secured and if approved then lodged in clearing.PO during day«««««««««....Cr 30 | P a g e .Dr B/P««««««««««««««.

the second one for record of bank and third one for the custom. It is issued on purchase agreement form and 3 copies are prepared. Normally cash department performs following functions:  Receipt  Payments  Act according to any standing instructions  Transfer of funds from one account to another  Handling of ATM  Verification of signatures  Posting  Handling of prize bonds. If these cheques are enchased within seven days then customer will receive 0. CASH DEPARTMENT All physical movement of cash in the bank is made through the cash department. Askari bank issues the traveler cheques denomination of Rs.2% commission. It can be drawn by another bank through collection. easily refundable in case of theft and loss.000. Askari traveler cheques are issued against cash cheque or debit to customer account. They are issued to settle all your business transaction and customer can travel without any pocket load. 10. It can be encased form the issuing branch but not on issuing date. No service charges are taken on it. 31 | P a g e . One is sent to head office. It is safest substitute for cash.TRAVELERS CHEQUES Askari traveler¶s cheques are a valuable financial service of ACBL. Any branch of ACBL can make payment of Askari traveler cheque.

 Posting of clearing cheques in the system  Maintaining register for inward and outward clearing cheques  Prepare the return summary  Charges for returns  Amount collections on drawn checks for members and sub-members of local clearing house INWARD CLEARING Cheques and other negotiable instruments (PO. sent by other banks.Dr Suspense clearing a/c «««««««. FUNCTIONS  Accepting transfer delivery and clearing cheques.Cr At day end when returns are received: Suspense clearing a/c«««. 250 After having all the stamps and dates of Cheques confirmed.CLEARING DEPARTMENT Bank collects payment of cheques on behalf of its customer within city.. Cr 32 | P a g e . dividend warrants etc.. the following entries will be passed in the system: Customer account««««. lhr. constitute the inward clearing of ACBL.) drawn on Askari Bank township branch.Dr M. «««. CDR. Other points to remember in inward clearing:  We are paying amount of cheque  Customer¶s Account will be debited  In case of return charges will be Rs.  Arranging receipt of cheques payment.O««««««««««««««««..

For this purpose the person needs to complete the online funds transfer slip.. If the funds are transfer with in a city no extra charges are made but in case of out of city some charges are applied like Case Cash deposit Cash withdraw Funds transfer Charges (Rs. Return memo will be attached with cheque. Dr Suspense clearing A/c«««««««« Cr PREVILDGE BANKING DEPARTMENT ONLINE BANKING Online banking means that if a person is sitting in one city like Lahore can easily transfer/deposit and withdraw his fund from any other branch of Askari Bank in any city or location. 50. which includes the information of that person and the account to which the transaction is made.OUTWARD CLEARING When Cheques are drawn upon other banks of the same city (as Lahore) are presented in Askari Bank to deposit them in the respective payee¶s accounts. Cr At day end: M.) 320 120 185 33 | P a g e . The following entries will be passed in the system for outward clearing: Suspense clearing A/c«««««« Dr Customer A/c«««««««««««. these instruments are lodged in outward clearing of Askari Bank. Other points to remember in outward clearing:  We receive payment of cheque  Customer¶ account will be credited  In case of return charges will be Rs.O A/c««««««««««.

The application form was filled by the customer as well as specimen signature card (S.LOCKERS Askari bank offers locker facility to its customers. Customer account key deposit«««««««Dr. Key deposit«««««««««««««««Cr.) 25.1175 which is refundable. PURCHASE If the person want to purchase the locker than the annual charges for different lockers are mentioned below Size Small Medium Large charges (Rs. these are  Anyone can operate  Jointly  Either or survivor In order to get a locker the bank gives two options On Rent Purchase Rent If the person wants to get an account on rent the security fees which need to be deposited is Rs. there are three options regarding the operating of locker.000 30. The monthly charges for different lockers are mentioned below Size Small Medium Large charges (Rs.S) need to be filled.) 1300 1800 3200 On rent the entry which is passed by the bank is: Customer¶s A/c for rent««««««««««Dr. While fulfilling the form.000 34 | P a g e .000 45. Rent««««««««««««««««««Cr.

FUNCTIONS Foreign remittances.. following modes are used in foreign remittance. Key deposit«««««««««««««. For opening of account a form is provided to the person/party. no wealth tax deduction will be there.. FOREIGN REMITTANCE The procedure of foreign remittance is same as in local remittance.. FOREIGN EXCHANGE/FOREIGN TRADE DEPARTMENT Foreign Exchange Department works like the general bank departments with the difference that it deals in foreign currency.. Foreign currency accounts Non-resident accounts maintenance Foreign bills for collection(FBC) Foreign telegraphic transfer(FDD) FOREIGN CURRENCY ACCOUNT A depositor can open account in US dollar. No zakat is deducted on these accounts. Procedure of opening foreign currency accounts is same as other accounts... pond. The only difference is that it deals in foreign currency.Dr.. no income tax deductions..On purchase the entry passed by the bank is: Customer¶s A/c«««««««««««. Japanese Yen and Euro with nominated branches.Cr. Most of the times. Foreign Demand Draft (FDD) Foreign Telegraph Transfer (FTT) FOREIGN DEMAND DRAFT 35 | P a g e .. introduction of the new account holder or by the officer of the bank..

The importer bank will make payment at defined days after the shipment. the bank will send debit advice to treasury. In return. 90 or 120 days. FOREIGN TELEGRAPH TRANSFER When a customer wants to transfer funds to foreign country through telegraph transfer then he will deposit the amount. LETTER OF CREDIT (L/C) Letter of credit is a commitment by the buyer bank to make the payment to the exporter bank that it assumes the responsibility of payment if the goods are according to terms & conditions. 36 | P a g e . PARTIES INVOLVED Importer/buyer/opener Exporter/seller/beneficiary Importer bank/ issuing banks Exporter bank/advising bank/negotiating bank TYPES OF L/C  IRREVOCABLE L/C Under this L/C. time period is involved.  CONFIRMED L/C A letter which is confirmed by the exporter bank. on spot payment is made as the importer bank receives the bill of lading from the exporter.  SIGHT L/C In this type of L/C. where it takes the liability of making the payment without consulting the importer bank.  USANCE L/C In this L/C. The shipment period may be 60. amendments or cancellation of lc can be done with the mutual consent of all the parties involved. treasury will send the credit advice and branch officer will debit the treasury and credit to customer account.When bank receive foreign demand draft then bank will debit to unsupervised account of the customer and credit to treasury bank because all the foreign currency accounts are maintained in treasury.

Cr. CFTU (centralized foreign trade unit) It controls the transmission of L/C. Customer¶s liability«««««««««Dr. quantity and price of goods. PERFORMA INVOICE It is the document which is sent by the exporter to the importer about the description of the goods like quality. L/C LODGEMENT L/C is registered in the PAD. Calculate margin. 37 | P a g e . To bank¶s liability«««««««««««. commission and mark up on L/C.PROCEDURE FOR OPENING OF L/C Customer request for opening L/C Request letter + insurance + Performa invoice+IB8+certificate of import of goods Bank-risk analysis & credit history of importer Approval by the bank/area/region/H.O (Within their limits) RCAD + CFTU RCAD (Regional credit administration department) It feeds the limit.

It contains the details of country of origin. USA parent company and its agent in PAKISTAN) authorizes on behalf of its parent company that the goods have been received. Bath parties signed on it. It¶s a network that exchanges messages in a more secure way and not hold accounts for its customers nor facilitate fund transfer but sends payment orders between banks and other financial institution.. IB8 It¶s the application of irrevocable l/c. COUTRY OF ORIGIN It contains the information about who has manufactured the goods. CREDIT REPORT The report required by the importer from the exporter for 1. country of manufacture. date of expiry and the name of the insurance company. I-FORM/IMPORT FORM It¶s the statistical form which will be submitted to SBP by the bank about the imported goods. It tells about in which country goods are ready for sale.5m or above transaction. CREDIT LIMIT The limit which is set by the 38 | P a g e .INDENT FORM The agent (for e. Amount. HS CODE (Harmonized system code) Different codes for every requirement of L/C which is worldwide used and accepted. SWIFT (society for worldwide interbank financial telecommunication) Its software that generates messages which is send to the exporter. it¶s the legal document which contains terms & conditions of the opening of L/C.g. date of initiation.

Bill of lading Airway bill Truck receipt Rail receipt FORMAT OF L/C Instruction Mode of transmission Name & address of applicant and beneficiary Total amount with destination Advising bank Partial shipment allowed/ not allowed Transshipment allowed/ not allowed  Latest shipment date and expiry date Place of shipment Destination Tenor Description of goods (ref.bank¶s policy Restriction by the SBP on foreign currency. Performa invoice/ indent form) Documents required Commercial invoice Certifying country of origin   Mode of transmission by sea/air Marine insurance company Cover note. TRANSPORTATION DOCUMENT There are four types of documents. date of expiry Packing list required Any additional condition HS code  Time allowed for preparation of documents 39 | P a g e .

Bank¶s liability«««««««««««. of customer/ phone no..Dr. CREDIT APPRAISAL The credit department reviews their credit policies and all credit proposals. The following entries will be passed. Credit division reviews their policies after every six month in the light of this data and also sends the data to State Bank of Pakistan (SBP) to review its policies. Signature of witnesses Reimbursing bank/ negotiating bank/advising bank Details of charges Signature at the start and at the end ENTERIES IN LODGEMENT After the completion of L/C. CREDIT DEPARTMENT Credit department performs two basic functions: Credit Administration Credit Appraisal CREDIT ADMINISTRATION The credit department takes the decision about credit sanction after the risk analysis and collects the extended loans at the maturity of loan. Also credit officer report all the data of his activities to credit division Karachi.Instructions regarding bank charges by opener/beneficiary Signature of customer % margin Approval of manager Account no. To customer liability«««««««««.Cr. Askari Commercial Bank provides two types of loan that are: Funded Facility Non Funded Facility 40 | P a g e ..

III.F is used for the purpose of A/R. It¶s a long term finance normally used for a period of 35yrs. In running finance. RUNNING FINANCE It is used to meet the running requirement of the capital.A. ACBL provide the following types of fund-based loan.Personal guarantee is required in it. bank actually deploys its funds and mark up is charged on it. CASH FINANCE Cash finance is like a running finance but it is extended against the pledged security like inventory or stock and 25% cash margin is also charged. TERM FINANCE The finance in which Mark up is charged on the overall amount of loan whether utilized or not. utility bills payable.R. The pledged stock is also insured from any insurance company and the customer also pays all the insurance and any other security expenses. Bank transfers a particular amount of loan in customer¶s account from where he withdraws the amount as needed. Loan will be issued to the person having 25.  CATEGORIES OF TERM FINANCE 41 | P a g e . Administration expenses. purchase of raw material. Running finance Cash finance Term finance Staff finance Trade finance Finance against packing credit Post Shipment Finances I.000 or above salary. Packaging etc. II. Installment basis pay back. It¶s the short term finance normally used for a period 1 year in which payment is made at the end of the period. Markup is charged only on the amount withdrawn not on the whole amount of loan. Maintenance. FUNDED FACILITY In this type of finance. Mark up is charged over the full loan amount and for whole time period of maturity. Salaries payable.

 Tax benefit to customer IV. TRADE FINANCE Import related finance Export related finance Trade finance is of money. These generate more income for the bank due to greater revolution of money. The purpose is welfare of the employees. SBP specify the credit limit for the staff of bank. Trade finance is provided for short time period so it is most suitable for bank. The mark up rate is less than commercial rate. STAFF FINANCE This facility is provided for the staff of ACBL. required.  Bank will purchase the car  20% markup charged on the principle amount. Financing  Leasing FINANCING  Title/ownership with the customer  Bank will pay the amount to customer and customer will purchase the machinery LEASING  Ownership/ title with the bank.  Bank-customer account no. V. Trade finances are of two types:  IMPORT RELATED FINANCE There are three types of import related finance Payment against document Finance against imported merchandize Finance against trust receipt 42 | P a g e .

To improve the economy of Pakistan and to improve the export.  Pre Shipment Finance Part 2 43 | P a g e . In PDA the bank is only responsible to make payment but in FIM bank makes payment from its own funds these types of finances have specified rate of mark up and time period. SBP introduce special export finance schemes to the exporter at cheaper mark up rate and also offer export rebates. If the customer will not receive the document within 7 days then bank issue a letter to the importer and now letter of credit (LC) is converted into absolute liability. PAYMENT AGAINST DOCUMENT (PAD) When the bank receives bill of lading and other commercial document from the exporter then bank will pay to reimbursing bank of exporter. It is of two types:  Pre Shipment Finance Part I Pre shipment finance part I is extended for one year. The reimbursing bank will send all the documents to ACBL and not directly to the importer.  FINANCE AGAINST IMPORTED MERCHANDIZE (FIM) When the importer has no funds to import merchandize then he request the bank letter of credit along with the finance. And now bank will charge the mark up and import service charges from the importer.  Finance Against Packing Credit Finance against packing credit is extended for the preparation of goods when the exporter has confirmed letter of credit from the importer. Rate of mark up is 2% from which 1 are for SBP and the bank charges 1%. Funds of SBP are involved in this finance. The bank gives the credit period to the importer to make the payment which is 90 or 120 days. When this finance is extended then bank will debit the SBP account and credit to customer account. All the value-added expenses like excise duty. port charges etc are charged by the customer as cash security margin.

NON-FUNDED FACILITY In this finance.  Post Shipment Finances This loan facility is provided to exporter after the shipment. The bank charges commission in these finances in respect of markup. This facility is provided against the cash margin and mortgage of property because bank has risk in this type of finances. If the credit history of exporter is satisfactory then this credit limit can be increased. Three beneficiaries of this non-fund based finance are:    j Bid Bound Government Financial Institutions Others 44 | P a g e . Letter of guaranty is mostly given in case of contract. In this way exporter can avail half of the limit of total export business transacted last year. Post shipment finance is for different purposes like when the exporter does not have finance to the payment of credit raw material. It is an obligation of bank and if the customer declares default then bank is liable to make payment.This facility is for existing exporter. 25% cash margin is charged and also some collateral is taken. So they are classified as off balance sheet items. B. It is only a commitment. Letter Of Guarantee (LG) Letter Of Credit (LC)  LETTER OF GUARANTEE (LG) Letter of guarantee is contingency liabilities of bank because the funds are not actually involved in it. no cash is involved.

so it is called maintenance bound guarantee. j Advance Payment Guarantee If the bid is accepted and beneficiary want to make the advance payment to the contractor because the contractor is away the contract and beneficiary requires guarantee of bank from the contractor. BARAK ULLAH FUNCTIONS Daily activity checking 45 | P a g e . The contractor is adjusted this liability by the running bill. j Other Guarantee If the bank issue any guarantee other than above likes to cove the credit sale. then it is classified as other guarantee.When the contractor has no funds for the bid of contract then he requests the bank to issue the guarantee letter. This type of guarantee is called bid bounds guarantee and now contractor will quote the rate in tender against this guarantee. j Maintenance Bound Guarantee This guarantee is issued for the maintenance of work performed by the contractor. j Shipping Guarantee This type of guarantee is very rare and issued against 100% cash margin. j Performance Bound When the bid is accepted then bank will give guarantee that contractor will perform the task assigned within the specific period of time. ACCOUNTS DEPARTMENT ACCOUNTS OFFICER: MR. If bank gives the guarantee of contractor for advance payment then it is called advance payment guarantee. When the shipment is at port but has not any document then bank issue guarantee in favor of Shipment Company only for 2 days.

I made separate head of 46 | P a g e . I started with the accounts department. He assigned me the duty of sorting out of all types of cheques in descending order. BURHAN AHMED FUNCTIONS Managing day to day cash transaction in computer Maintaining customers¶ accounts in computer Receiving all mails from Head Office Fax Keeping ATM in working condition Printing daily reports Receiving IBCA DETAIL DESCRIPTION OF THE SKILLS ACQUIRED DURING INTERNSHIP In Askari Bank. Barak Ullah was the in charge officer. I learn much which make me confident to work in any other place as a professional. Mr.Physical checking of cheques and deposit slips Reconciliation of cheques with ledger Preparation of statement of affairs Weekly schedule program Budget IT DEPARTMENT INCHARGE OFFICER: MR. working as an internee. DEPARTMENT NAME: ACCOUNTS I learnt about how to differentiate among cheques. He guided me about the functions performed in accounts.

Account codes are as follows: Current A/c Saving A/c BBA A/c ASDA Value Plus FCY 01010 01100 01021 01165 01032 0213 Example ACCOUNT NUMBER: 0056-01-165-0001-3 0056 01 165 0001 = = = = Branch Code Currency Code Asda Account Account Number of the Asda Account Holder There are three modes of posting in ledger balance MODES OF POSTING    Cash Clearing Transfer 47 | P a g e . All amounts in a specific ledger of specific account should be known to accounts in charge. saving account (PLS). Askari Special account (ASDA).current deposits (CDR). Value Plus and Foreign Currency (FCY) according to their account codes and then arranged them in descending order. He gave me an M.O sheet. Some amounts in transfer section relates to IBT so they are checked in M.O (Main Office) sheet that includes all entries related to head office or inter branch transfer (IBT). basic banking account (BBA).

partnership etc)  Guide the customer about the requirements of the account opening and form filling. There are different requirements for different account. I have opened accounts of so many people myself.  Check the forms whether they are correctly completed or not. Clearing includes cheques that branch received from NIFT. I have gone through different types of the accounts and the operation of different accounts. I helped the supervisor in following activities:  Collection of remittances forms  Guiding the customers  Filling the forms. Transfer includes transfer of amount from one branch to another or inters branch transfer.  I was not allowed to do the signatures for final clearance of the instruments. Nearly six to ten draft issued daily from this department. REMITTANCE SECTION This section deals with the transfer of money from one branch to another.  Preparing checklist and Stamping on the form.  Maintaining account opening register. Here I knew how the amount transfers and what the procedure is. ACCCOUNT OPENING DEPARTMENT In the Account Opening Department. I perform following activities:  Providing account opening form according to the customer¶s requirements (single. Firstly.  I was also shown the online transfer of credit from one account to another account 48 | P a g e . joint.  To get the Verification of signature in case of cheque presented before releasing of account opening from SS card is not yet scanned. MR.Cash includes ATM entries and cheques in cash payments. ZAFEER KAZMI was the in charge.

 only principle amount will be refunded  If DD is through cash then cash debit voucher is prepared.  The bank officer verifies the signature of applicant. CANCELLATION OF DD  The customer gives the written application for cancellation along with original demand draft. 100. The bank as cancellation charges Rs. It is issued outside the local city. PROCEDURE OF ISSUANCE OF DD A printed application form is provided for filling in completely and signing by the applicant. PAY ORDER 49 | P a g e . DEMAND DRAFT DD is a written order given by the branch of the bank on behalf of the customer to other branch of the same bank to pay the certain amount to the customer. duly completed and signed by two authorized officers. then it is handed over the applicant and credit order is dispatched to drawee branch.  Cheque the DD in by drawee branch either unpaid or duplicate has been issued. After depositing an amount of draft and commission of the bank.REMITTANCE FORM CONTAINS THE FOLLOWING INFORMATION  Date  Amount of PO/DD both in words and figures  Name of beneficiary  Name of city where this PO/DD will be issued and payable  Signature and address of applicant In the remittance section I learn how to issue Demand draft and Pay orders. Cancellation of DD is recorded in DD issue register.

It is issued within the city.(wear and tear) 10) Amount in words and figure differs. Burhan Niaz was in charge of that section. 50 | P a g e . it comes in the clearing department. When cheque or other instrument is drawn on Askari Bank which is of the other bank. PROCEDURE FOR ISSUANCE The party who requires a pay order will get a printed application from the bank. 7) Payee¶s endorsement requires bank¶s guarantee. 5) Refer to drawer. 6) Drawer¶s signature differs. I learn following activities while working in that section. He will fill it and deposits the amount and commission CLEARING SECTION In Askari bank Mr. 4) Payee¶s endorsement irregular.For this kind of remittance the payer must have the account in the issuing bank. 8) Alternation requires full signature 9) Cheque is post-dated/stale/ mutilate. 3) Payee¶s endorsement required. 2) Not arrange for. Points to remember while checking a cheque for clearing:  Date  Amount in words & Figure  Clearing stamp with today¶s date  Payee¶s account credited stamp  Within city cheque REASONS FOR REJECTING A CHEQUE The following can be the reasons for returning a cheque: 1) Effects not yet clear: please present again. Pay order are more liquid as compared to cheques because cheques may be dishonored while PO can¶t be dishonored.

This process almost takes 3 to 4 working days. CUSTOMER DEALING SECTION In customer dealing section. account no. my duty was to help in issuing cheque book. and Drawer¶s bank in Outward return register and to get the signatures of the customer at the time he collects his cheque from the bank. The request for the cheque book was uploaded online by the bank on NATIONAL INSTITUTIONAL FACILITATION TECHNOLOGIES (NIFT). bank statements and TDR to the customer. I entered the amount. 15) Not drawn on us. 14) Payees discharge on revenue stamps requires. Clearing part shows that everything is clear and bank has collected payment on behalf of customer y Payee¶s A/c Credited This stamp will be stamped on individuals and companies accounts only but if cheque is in the favor of some bank like Askari bank then stamp will be of ³cash received´. 16) Account close. lockers. 12) Payment stops by the drawer. ATM cards. CHEQUE BOOK PROCEDURE The cheque book was issued after the opening of account on the request of customer.11) Cross cheque must be presented through a bank. 13) Payees separate discharge to the bank required. The request for cheque book goes to Karachi office after that they issue that book by the name and account number of the account holder. 17) Insufficient balance CLEARING STAMPS y Clearing stamp It has two parts one is crossing part and other is clearing part Crossing part shows that cheque is the ownership of bank. Procedure of issuing check book is as follows:  Form A required 51 | P a g e .

BANK STATEMENT If a person needs to get the bank statement of his account again for this purpose he needs to complete the request form.500 and for GOLD card is Rs. for those who already used the cheque book now it is lost or finished. The annual charges the bank deducts for CLASSIC card is Rs. if the person requires the ATM/Debit card then again he needs to fulfill the application for ATM card. The application for statement should be submitted at least 1 day before. The bank statement contains all the details of the account holder which shows the amount and all the details when and where transaction is made. in some cases the bank also accommodate their client on urgent basis and print their statement at the same time. in which the account holder mention 52 | P a g e .750. If the third party want to receive a bank statement on account of a person who actually hold the account than the third party need to come along with the authority letter issued by the account holder. ATM CARD PROCEDURE After the opening of the bank account. The amount limit which a person can withdraw each day through debit card is not more than Rs.25000. It is treated as security stationary. After the completion of that form that application was send by bank to Islamabad for approval and for the issuance of debit card.  Form A Requisition slip required Form B required This form is used when first time new check book is issued REQUISITION SLIP This slip is required for issuing check book. FORM B In the case when old cheque book or requisition slip is lost then form B is used to issue new cheque book. This procedure almost takes from 10 to 15 working days.

TDR In TDRs.50. For AMBA you must need to have an account with the Askari bank. it means if the person tick the option of rollover while opening the AMBA than after the completion of one year the same process will carry on instead of closing that account. the profit is given on monthly basis on the basis of amount deposited. This receipt is demanded by the bank at the time of closing the AMBA. 53 | P a g e .000 In this one term is used which is called Rollover. In AMBA the bank give two options to the account holder y y Deposit their amount for 1 year Deposit their amount for 3 years The amount through which this account can be opened is y y Minimum Maximum Rs. and 6 month and so on. the very next day after opening the AMBA. 3 month.000 Rs. In AMBA. ASKARI MAHANA BACHAT ACCOUNT (AMBA) It is also called ASKARI MAHANA BACHAT ACCOUNT (AMBA).10. the rate was decided on basis of number of days. the profit rate is negotiated that is decided between the manager of the branch and the valued customer. It is given for 1 month. Two computerized generated receipt is printed.000. in order to receive the bank statement. one is given to account holder and the second one is maintained by the bank.the name of third party with his CNIC number. In this the account holder can deposit their amount for the fixed period of time.

overcoming the weaknesses. Either or survivor In this option if there is more than one person who holds the locker. opportunities and threat is termed as SWOT Analysis.LOCKERS First of all the application form is filled by the customer as well as specimen signature card (S.S). these are y y y Anyone can operate Jointly Either or survivor Any one In this option if there are more than one person who hold the locker. not all the members are need to be there for the operating of locker. there are three options regarding the operating of locker. than any one of them can operate the locker. Jointly In this option if there is more than one person who holds the locker. SWOT ANALYSIS An analysis indicating towards the organizations strengths. and any one of them died than the others have the authority to operate the locker. than all the members need to come to operate the locker. capitalizing over the emerging market opportunities. weaknesses. no individual person can operate the locker. While fulfilling the form. and carving 54 | P a g e . Such an analysis is very important for the management in retaining the strength.

The customers can withdraw their funds any time at all the ATM Sites. During six weeks of my stay at Askari Commercial Bank. Askari bank has got a reliable and easy to use internal computer system. Askari Bank has opened all its branches at commercial areas so that the customers or clients face no problems in reaching to the bank. 55 | P a g e . Askari commercial bank is the leading private sector bank in the banking network in Pakistan with many of them online branches in major cities of the country. All the branches of Askari Bank are online and automated. computer based teller equipment and electronic funds transfers among the others. Thus. I have come across the following SWOT analysis of the bank. STRENGTHS ACBL was organized by Army Welfare Trust (AWT) so it has strong army background. Askari bank has the wide range of ATM Network across the country. They can easily get the information. Every information regarding the transactions in customers¶ deposits has been computerized.ways to successfully tackle with the threats and ultimately converting them in the strengths for the organization.e. Askari Bank provide the good Phone banking service that is very attractive for those customers who don¶t have time to personally come to the bank i. The annual financial statement are prepared by the bank in accordance with the international accounting standard and are also published quarterly and half yearly accounts to provide information to their stakeholders for taking well informed decisions. saving the precious time of the customers. ACBL management is quite prepared to adopt the latest advancements in technology resulting in revolution in the banking operations such as check clearing process.

These are positive external environmental factors effecting the organization. Askari bank growing business requires an extensive branch network. WEAKNESSES In my opinions these are the points that might be detrimental to the efficiency and profitability of the bank. They have to learn based on their observations and also their mistakes. Foreign investors in the banking industry are welcomed in Pakistan as they bring not only the precious foreign exchange investment but also 56 | P a g e . Bank¶s marketing department is not very strong. still the bankers use to make their entries in the accounting register also. The bank has still some of the traditional ways of operations in this advanced technological environment. Centralization is effective only certain levels but it is also times costly. It can enhance its profitability by making use of new technology. Askari Bank can extend its network in other countries. There are great opportunities for ACBL for the expansion of its business. Askari Bank has use computerized accounting system but. The employees are constantly rotated from one job to another job. But I think this is not a very good tactics used by the management. ACBL management is quite sensitive to this issue. Almost all the decision-making is in the hands of the upper management. Only few decisions are taken at the lower level.The organizations showing concern for the people. ethics. The employee has know-how of the working in all the departments but not master in on work. OPPORTUNITIES The bank is facing the following threats and opportunities currently. Advertising done by the bank is less than the requirement. and environment enjoy good public reputation and are able to reap the benefits in the long run. There is no specific training program arranged for the new recruiters.

Frauds are also a great threat. It has become an ideal bank for the importers and exporters. My Bank and Bank Alfalah. The charges of the services that the bank receives from the customers are higher than their competitors. But it is not fully Islamic banking. So Askari Commercial Bank has been performing very well in the presence of unstable political and economic situation but this uncertainty is a continuous threat for the bank. innovative products and services.skills and techniques of modern banking system. So it loses many customers for this reason. So the process of recruitment is time consuming and costly. As the banking procedures are complicated that is why general public takes interest into other options of investments like in shares of companies and in Term Finance Certificates In the Bank there are the employees who are not satisfy with their job and there is high rate of turnover. like recently a great fraud happened with The Bank of Punjab FINANCIAL RATIOS profitability ratios Market ratios liquidity ratios portfolio management capital gearing ratios 57 | P a g e . Foreign Trade is the focus of bank. Meezan Bank. It has only few branches¶ of Askari. Askari Bank has Branches in Remote Areas. Faysal Bank. Union Bank. THREATS Askari Commercial Bank is facing a strong competition by its major competitors. Business of these banks is also growing with very high pace. Askari Bank has an Islamic Banking system also.

5 1 0.PROFITABILTY RATIOS EARNING PER SHARE EPS shows what shareholders earned by way of profit for a period.S RATIOS 2.S ! Weighted average no.P.76 E.5 2 1.18 0.5 0 2008 2009 RATIOS Interpretation 58 | P a g e . Profit after taxation E.EPS is closely watched by the investing public and is considered an important indicator of corporate success. of share Profit after Years 2009 2008 taxation 1107793000 386225000 Weighted average number of share 507346635 507346635 Earnings per share 2.P.

209 ROE RATIOS 9 8 7 6 5 4 3 2 1 0 2008 2009 RATIOS Interpretation In year 2008 it goes to 3.18.0.209% and in 2009 it increases to 8. 59 | P a g e . Return on equity of Askari Bank is showing a changing situation on all given years Net profit return on equity ! Share holder¶s equity × 100 Return On Equity in Years 2009 2008 Net Profit 1107793 386225 Shareholder's Equity 13142688 12034895 % 8. against the previous year¶s Rs.76.The earnings per share for the year ended December 31.429% but not too much so the net profit decreases but the shareholders equity is also decreased. 2009 was Rs.2. The improvements primarily due to reduction in provision / write-off against NPLs during the year 2009.429 3. Return on Equity Return on equity revels how much profit a company earned in comparison to the shareholder equity found in balance sheet.

35 0.45 0.1 0.436 0. It is decreased it means that the company decline and its financial position is week in 2008.187 ROI Ratios 0.2 0.5 0.This year bank has to face additional costs as well as less income due to economic slowdown which is a bad sign for the bank Return on Investment Net profit return on investment ! Total assets ×100 Years 2009 2008 Net Profit 1107793 386225 Total Assets 254327446 206191138 ROI 0.05 0 2008 2009 Ratios Interpretation In 2008.15 0.4 0.But this ratio is same here as return on equity because long term debt is zero. 60 | P a g e .3 0.25 0.

89% which is a positive. Net profit earned net prfit margin ! Interest earned × 100 Interest Years 2009 2008 Net Profit 1107793 386225 Earned 22661754 18393313 Net Profit Margin (%) 4. the better will be the margin.Net profit Margin It measure the percentage of profit earned after all taxes.099 NET PROFIT MARGIN 6 5 4 3 Ratios 2 1 0 2008 2009 Interpretation In 2008. The higher the firm¶s profit.099% which is low.889 2. Operating Income Margin Operating income operating income margin ! ×100 61 | P a g e . It is increased in 2009 to 4. the percentage is 2.

PRICE EARNINGS RATIO Market price 62 | P a g e . It provides information about how investors view the potential return and risk connected with owning the company¶s shares. MARKET RATIOS Market price is the price at which people are willing to buy or sell the shares.Interest earned Operating Income Margin (%) Years 2009 2008 Operating Income 2554701 2707000 Interest Earned 22661754 18393313 11.717 operating income margin ratios 16 14 12 10 8 6 4 2 0 2008 2009 ratios Interpretation It indicates that Operating income is decreasing from 2008 to 2009.27 14.

Investors had greater confidence in the bank¶s future performance in 2008 as reflected in the P/E ratio of 19. the greater investor confidence.57 EPS 2.52 19.PRICE EARNING RATIO ! EPS P/E Ratio Years 2009 2008 Market price 27. The higher the P/E ratio. 12. but in 2009 it reduced to 12.52.S ! Weighted average no.00 of earnings.P.17.This figure indicates that investors were paying Rs.1. Dividend D.17 P/E RATIOS 25 20 15 10 5 0 2008 2009 RATIOS INTERPRETATION The P/E ratio is commonly used to assess the owner¶s appraisal of share value.30 14.76 12. of shares 63 | P a g e .18 0.52 for each Rs. DIVIDEND PER SHARE DPS shows how much the shareholders were actually paid by way of dividends.

016 for each share they own. 0.9 0.1 0 2008 2009 Ratios Interpretation The Dividend per Share figure is used by investors and analysts as an indicator of a company's financial health and profitability. DPS rose to Rs.7 0.5 0. 0.3 0. DIVIDEND PAYOUT RATIO The payout ratio provides an idea of how well earnings support the dividend payments.876 D.2 0.016 that reflects shareholder have or will receive Rs.016 0.S Ratios 1 0.875 in 2008.Dividend Years 2009 2008 Dividend 825000 444404000 No of Shares 507346635 507346635 per Share 0.8 0. DPS DIVIDEND PAYOUT RATIO ! EPS Dividend Years DPS EPS Payout 64 | P a g e .4 0.P.6 0. The DPS in 2009 is Rs. More mature companies tend to have a higher payout ratio.0.

876 2.0073 1.4 0.016 0.Ratio 2009 2008 0.76 0. DPS DIVIDEND YIELD RATIO ! SHARE PRICE 65 | P a g e . As they mature.0073 Companies that pay higher dividends may be in mature industries where there is little room for growth and paying higher dividends is the best use of profits. Dividend Yield Ratio This measurement tells you what percentage return a company pays out to shareholders in the form of dividends.153 D. they tend to return more of the earnings back to investors Dividend payout decrease in 2009 from 1.P RATIOS 1.8 0.18 0.513 to 0. well-established companies tend to payout a higher percentage than do younger companies and their dividend history can be more consistent.6 0. Older.2 0 2008 2009 RATIOS Interpretation Investors seeking high current income and limited capital growth prefer companies with high Dividend payout ratio. High growth firms in early life generally have low or zero payout ratios.2 1 0. However investors seeking capital growth may prefer lower payout ratio because capital gains are taxed at a lower rate.4 1.

Current assets CURRENT RATIO ! Current liabilities YEAR CURRENT ASSETS CURRENT LIABILITES CURRENT RATIO 66 | P a g e .060 Yield D.07 0.06 0.00059.The AKBL dividend yield has overall declining trend.02 0.30 14.876 Share Price 27.Dividend Years 2009 2008 DPS 0.00059 0.Y RATIOS 0. Acceptable Current ratios vary from industry to industry.01 0 2008 2009 RATIOS Interpretation Dividend yield decrease in 2009 from 0.05 0.016 0.03 0.04 0.57 Ratio 0. When the dividend yield decreases it is unfavorable LIQUIDITY RATIO CURRENT RATIO The current ratio is a measure whether or not a firm has enough resources to pay its debts over the next 12 months.060 to 0.

However bank has enough strength to pay off its short run liabilities.144 0. Askari Bank is facing difficulty in maintaining its ratio. the more is relying on borrowed which are generally more costly than most of deposits.13 0.56 76.134 0.14 0.142 0.132 0.126 2008 2009 RATIOS Interpretation For banks in Pakistan 2:1 is ideal one.128 0.82 67 | P a g e . Advance to Deposits It is the most important ratio for a bank as all the bank profits are major based on loans and deposits. The higher the ratio. Advance loan to deposit(%) ! Deposit ×100 Year Advance Deposits Advance Ratio in % to deposits 2009 2008 135034499 128818242 205970227 167676572 65. Because on the deposits they have to pay and on loans they earn and the difference is the profit of the bank.142 0. so current liabilities increased much proportion to current assets.2009 2008 32409546 24464203 32409546 228158736 0.132 CURRENT RATIOS 0. In 2008 bank has to attract more deposits.138 0.136 0.

ADVANCE TO DEPOSIT RATIOS 78 76 74 72 70 68 66 64 62 60 2008 2009 RATIOS INTERPRETATION The ratio of askari bank is increased in 2008.396 3. But in 2009 the ratio suddenly decreases which is a bad sign for a bank. it ultimately decrease in the bank income. Admin Expenses to Total Deposits Admin expenses Admin Expenses to to deposit ! Total Deposit × 100 Expense Years 2009 2008 deposit 6995857 5904169 on Total deposits 205970227 167676572 Admin Expense to Total Deposits 3.521 68 | P a g e .

48 3.54 3.42 3.44 3.004 1. this ratio must be less than 3%. So overall position lead the management to increase these costs.4 3. Non interest income Non Interest Income to Total Assets! Total assets Years 2009 2008 Non Interest Inco 2554701 2707000 Total Assets 254327446 206191138 Noninterest income to total assets in % 1.312 69 | P a g e .ADMIN EXP TO TOTAL DEPOSIT 3.32 2008 2009 Ratios Interpretation For banks.34 3. Depression in financial system forced banking system to attract more deposit at higher costs.46 3.5 3. Bank has to increase Minimum wage rate to meet government regulations.52 3.38 3.36 3. Non Interest Income to Total Assets This ratio shows how much you are earning on the total assets through non-mark up income. depreciation and amortization costs also increased.

6 0.2 1 0.010 70 | P a g e . RISK ASSETS TURNOVER Net interest income RISK ASSETS TURNOVER ! Risk assets (advances) ×100 Net mark-up / Years 2009 2008 interest income 9032658 7742594 Advances 135034499 128818242 Risk Assets Turnover % 6.689 6. This ratio reveals that bank assets has increased but decrease in noninterest income due to Unrealized loss on revaluation of investment classified as held for trading disturb for this year over all non markup income is increasing for the Bank.4 0.2 0 2008 2009 Ratios Interpretation This ratio is showing a vital change in the year 2008 and 2009.NON-INTEREST INCOME TO TOTAL ASSETS 1.4 1.8 0.

6 2008 2009 Interpretation This ratio is good when it is more.530 0. This ratio for Askari bank is showing a increasing trend in current year. Due to inflationary trend interest income is also high. Advances have increased.2 Ratios 6 5.RISK ASSET TURN OVER 6. This causes to increase higher interest income for bank. It shows how much you are earning on your risk assets.8 5.624 Times Times 71 | P a g e .4 6.8 6. So this ratio is in favor of bank PORTFOLIO MANAGEMENT RATIO Advances to Total Assets Advances Advances to Total Asset ! Total assets Years 2009 2008 Advances 135034499 128818242 Total Assets 254327446 206191138 Advances To Total Assets 0.6 6.

48 2008 2009 INTERPRETATION It is an indication of ACBL¶s funds management policies.56 Ratios 0. In the current year this ratio has been reduced to the little extent.ADVANCES TO TOTAL ASSETS 0. Leverage Ratio EBIT leverge ratio ! Interest charged ×100 Time Interest Earned Years 2009 2008 EBIT 15271337 11112101 Interest Charges 13629096 10650719 ( %) 112.62 0. The funds allocation to the financial institutions has increased to a great extent despite the fact that still it holds a small proportion relevant to the total resources raised by the bank. Although it is declining but the situation might not be alarming.3 72 | P a g e . Considering the economic conditions of the country.52 0. it seems to be the best alternative available to the bank.58 0.6 0.64 0.2 104.5 0. It is a positive indicator in the sense that the financing to the banks are the most secure ways of lending.54 0.

TIME INTERST EARNED
115 110 105 100 2008 2009 RATIOS

Interpretation Ratio is decreasing from 2007 to 2008 after that ratio is increasing at 2009 because EBIT is increasing.

GEARING RATIOS Debt Equity Ratio
Total debts debt equity ratio ! Share holder¶s equitY × 100

Shareholder's Years 2009 2008 Total Debts 239378374 193219775 Equity 13142688 12034895

Debt Equity Ratio 18.213 16.054 Times Times

DBT EQUITY RATIO
18.5 18 17.5 17 16.5 16 15.5 15 14.5 2008 2009

Ratios

73 | P a g e

Interpretation Debt equity ratio shows a relationship of shareholder equity and total debts of a company. It is a relationship of internal and external equity of a company. Debt equity ratio of Askari is showing increasing trend. It means that Askari is not trying to rely on its own resources and not increasing its Capital by issuing shares. It is a bad sign for askari bank. TOTAL CAPITALIZATION TOTAL ASSETS total capitalization ! TOTAL LIABILITIES Years 2009 2008 Total Assets 254327446 206191138 Total Liabilities 239378374 193219775 Total Capitalization 1.062 1.067

TOTAL CAPITALIZATION
1.068 1.067 1.066 1.065 1.064 1.063 1.062 1.061 1.06 1.059 2008 2009

Ratios

Interpretation
It indicates that the total debts remain same in 2009 as compared to 2008

Fixed Asset / Equity Ratio
Fixed assets fixed asssets/equity ratio ! Share holder¶s equity 74 | P a g e ×100

Share Holder¶s Years 2009 2008 Fixed Assets 9846440 8266458 Equity 13142688 12034895

Fixed Asset/Equity % 74.92 68.69

FIXED ASSET/EQUITY
76 74 72 70 Ratios 68 66 64 2008 2009

Interpretation
It indicates that the fixed assets are increasing, for this there is increasing trend.

Operating Assets Turnover
Interest earned opearing assets turnover ! Operating assets

Operating Markup/return/interest Years 2009 2008 earned 22661754 18393313 Operating Assets 9846440 8266458 Asset Turnover 2.302 2.225

75 | P a g e

22 2.2 2.32 2.24 2. 76 | P a g e .operating asset turnover ratios 2.225 in 2008 to 2.18 2008 2009 RATIOS Interpretation It indicates the increasing trend in the graph as the ratio increases 2.302 in 2009.28 2.3 2.26 2.

The bank is trying to introduce latest techniques on regular basis because it is backed by AWT that¶s why people have complete confidence on them. 77 | P a g e .CONCLUSIONS After the completion of my overall analysis and studies of Askari Commercial Bank performance and banking system. ATM cards. The future of bank is progressive and will be a leading bank of Pakistan even competing with foreign banks. and credit cards etc. Internet banking. Total assets of the bank are increased up to 254 billion and Earnings per Share have greatly increased from last year. 1. It has increased its network from 200 to 226. It has won the rewards like: The Best Retail Banking Award 2008 The Best Corporate Report Award 2008 From the opinion of international organization the overall strong standing of the bank is very clear. I come to the conclusion: The ACBL is a leading commercial bank of Pakistan. The bank is fully equipped with the modern technology and it is also providing all the latest banking services like online banking. traveler cheuqe. ACBL has won the confidence of all its customers by providing them the online services within few seconds. It won a certificate from Pakistan Credit Rating Agency (PACRA) A1 in short run in and AA long term even in these worst conditions of economy the bank is enjoying the huge profits of amount Rs.108 Billion.

It is often easier to benefit from adverse changes made by other banks than to attract customers by innovations. The bank should take steps to minimize it through different incentives for the employees. There should be proper training for the new employees. Marketing department¶s efforts to market and introduce its product should be improved. Employees have known how about how to work but not master in one work. Job rotation from one job to another is a big hurdle in the way of getting experience.g. Banks must have a slightly different mix of services and mean of providing these such that customers can choose the mix that suits them best. One way to retain the personal sector customers is to offer a wide range of services such as tax advice. by increasing the number of qualified workers or increase in computers in the bank. Employees are not satisfied with their jobs.RECOMMENDATIONS A department should be established that collects feed backs of the customers and as well as general public. Improvement in the online banking system being currently used especially in the case of the ATM machines to avoid wasting time of customers and frequent breakdown of the machines. complimentary to the core services. etc. The bank may choose to make its existing products distinctive or to introduce new products. free life insurance equivalent to amount deposited. shares portfolio management.. fund management facility. 78 | P a g e . Efficiency in services should be improved to serve and prevent customers from waiting for too long e. Charges should be decrease in providing services to the customer that will result into the increase in the customers.

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