You are on page 1of 4

Error Messages while Activating / Updating Online - Tally 7.2, 8.

1 & 9 - Softlock Users

Error Codes / Messages while Activating Online - Tally 7.2, Tally 8.1 and Tally 9

Error Codes / Messages while Updating Online - Tally 7.2, Tally 8.1 and Tally 9

Error Code / Reasons Solution

Error Message

Activate Online – Softlock Users (Online Activation and Updation)

Error Message · Unable to establish connection with Tally database server · Solve connectivity problem and try again

Could not connect to Internet · Faulty Network Connection · Check Proxy and firewall settings as per Multi User Installation checklist

Error Codes · Faulty Internet settings (Proxy or Firewall) · Install IE ver 6.0 or above

12152600 / 012152600 / · Old version of Internet Explorer · Contact Tally Support (in case of Error code 12152600 / 012152600 / 0012152600
/ 092152600)
12152500 / 012152500 / · XML Parse Problem (in case of Error Code 12152600 / 22152600 /
022152600 / 0022152600 / 012152600 / 0012152600 / 092152600 / )
12150000 / 012150000

92152500 / 092152500 / 092152600 / 0092152500

22152500 / 022152500 / 22152600 / 022152600

For users of Tally 9 Rel 1.20 onwards:

0012150000

0012152500 / 0012152600 / 0022152500 / 0022152600

Error Message · Unable to establish connection with Tally database server · Solve the connectivity problem and try again

Could not activate License · Faulty Network Connection · Ensure that the system date is correct

Error Codes: · Faulty Internet settings (Proxy or Firewall) · Ensure that you enter the correct serial number and activation code.

11152500 / 11152600 · Old version of Internet Explorer · Check Proxy and firewall settings as per Multi User Installation checklist

21152500 · Install IE ver 6.0 or above

Error Code: · Error while trying to lock license file for write · Check the Read Only properties of the file and ensure the Read Only attribute is
unchecked
12110000 / 012110000 / 0012110000 / 11110000 / · License file read-only
· Ensure that only one instance is executed in Tally at a time.
22110000 / 022110000 / 92110000 / 092110000 · Tally folder does not have write permission
· Ensure that the user has permission to ‘write\' to Tally folder
For users of Tally 9 Rel 1.20 onwards: · License file being accessed by another process (another Tally) License file has
security permissions set
001210000 / 0022110000 / 0112110000
Error Code · Error while reading license file · Check the Read Only properties of the file and ensure the Read Only attribute is
unchecked
11125200 / · License file has security permissions set
· Ensure that only one instance in Tally is executed at a time
12125200 / 012125200 · License file has been corrupted
· Ensure that the user has
For users of Tally 9 Rel 1.20 onwards:
permission to ‘write’ to Tally
0012125200 / 0022122700
folder

Error Code · Error while writing license file · Check the Read Only properties of the file and ensure the Read Only attribute is
unchecked
11130000 / 12130000 / 012130000 · License file is read only
· Ensure that that user has permission to ‘write’ to Tally folder
For users of Tally 9 Rel 1.20 onwards: · License file has security permissions set

0012130000

Error Message · License running on one system, trying to update it on the other · Ensure that the system date is correct

Invalid License · License expired · Surrender the license on the first computer and activate the Tally license on a
different computer
Error Codes · Trying to activate license on wrong version of Tally
· Activate the right version of
11170000 /
Tally
12170000 / 012170000

For users of Tally 9 Rel 1.20 onwards:

0012170000

License is already activated, please surrender it and try again. · The customer is trying to activate/update the License which is already running · Surrender the license on the first computer and activate Tally license on a different
on the other system (second) computer.

Error Message · System problem · Ensure that the user has permission to ‘write’ to Tally folder.

Could not update license. · Fraudulent or · Ensure that only one instance of Tally is executed.

Error Code: Erroneous reuse of · Surrender the License on the first computer and try to activate/update again.

21510000 / 22510000 / 022510000 license and request /

For users of Tally 9 Rel 1.21 onwards: response file.

0022510000 · Unable to write to Tally Folder.

This release is not available for Customers in India/SAARC. Please Tally 7.2 users · Install the latest Indian version of Tally and activate it.
install latest version of Tally and continue.
· Indian customers trying to activate the International version of Tally, ie, Tally
7.2.2.0
Activate latest version of Tally first and try again Co-existence · The customer cannot send an activation request for Tally 7.2/8.1 without Tally 9
being activated first.
(7.2 & 8.1 with 9)
· Suggest the customer to activate Tally 9 and then try to activate Tally 7.2/8.1
· The customer is trying to activate Tally 7.2/8.1, while Tally 9 is inactive.

· Tally 9 is in a surrendered state

Activate/Update latest version of Tally first and try again In case of co-existence · The customer cannot send an activation request for Tally 7.2/8.1 without Tally 9
being activated first.
(7.2 & 8.1 with 9)
· Suggest the customer to activate Tally 9 and then try to activate Tally 7.2 or/and
· The customer is trying to activate Tally 7.2/8.1, while Tally 9 is inactive. 8.1

· Tally 9 in surrendered state

This version has been discontinued. Please contact the nearest vendor · The customer is trying to upgrade from the discontinued version of Tally. · Upgrade to the latest version of Tally
for latest version of Tally.
· Upgrade not allowed

Incorrect Edition, This License can be activated only on Windows · The customer is trying to activate the serial number of NLD Tally (Novell · Enter the correct serial number and activate it.
Operating System. Linux Desktop)

Incorrect edition. license can activate only from NLD9 · The customer is trying to activate the serial number of Windows Tally · Enter the correct serial number and activate it.

Activate Tally 8.1 first and try again. Co-existence · The customer cannot send an activation request for Tally 7.2 without Tally 8.1
being activated first.
(7.2 with 8)
· Suggest the customer to activate Tally 8.1 and then try to activate Tally 7.2.
· The customer is trying to activate only Tally 7.2, while Tally 8.1 inactive.

· Tally 8.1 in surrendered state.

Activate/ Update Tally 8.1 first and try again. Tally 8.1 users · Suggest the customer to install the latest release of Tally 8.1 and activate it.

· The customer has activated the Tally 8.1 BETA version

Invalid version. Please try again with latest version of Tally Tally 8.1/ 9 users · Inform the new Tally 8.1/9 customer that he is not eligible for co-existence facility.

· The new customer is trying to activate older versions of Tally after activating
Tally 8.1/9

Other Error Messages – Softlock Activation / Updation – Tally 7.2, Tally 8.1 & Tally 9 Users

Version Mismatch, please try again with latest version of Tally Tally 9 customer is trying to activate / update /surrender from 7.2 / 6.3 Cannot activate/update/ surrender from lower version, try the above with
version latest release of 7.2
Release Mismatch, please try again with latest version of Tally Sending a request from lower release Activate/update/surrender from same or higher release

Please enter correct activation key Activation key mismatch Enter the correct activation key

Please enter correct serial number Serial not found or not sold Enter the correct serial number

Invalid Serial Number, enter the Current / latest Version Serial Number The customer is entering the serial no. of an older version Enter the current/latest version serial number