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Managing Change and Innovation

Managing Change and Innovation

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Published by: muhammad irfan saleem on Mar 07, 2011
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Chapter 13 Managing Change and Innovation

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.1

What is Change? 
 

Alterations in people Alterations in structure Alterations in technology

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.2

Categories of Change

STRUCTURE Authority relationships Coordinating mechanisms Job redesign Spans of control

TECHNOLOGY Work processes Work methods Equipment

PEOPLE Attitudes Expectations Perceptions Behaviour

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.3

External Forces of Change 
  

Marketplace Government laws and regulations Technology Economic

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.4

Internal Forces of Change 
  

Corporate strategy The workforce Technology and equipment Employee attitudes

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.5

Change Agents
Managers Outside Consultants Staff Specialists

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

C

FOM 13.6

Resistance to Change
Fear of losing something of value Individual Resistance Belief that change Is not good for organization
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. FOM 13.7

Fear of unknown

Reducing Resistance to Change 
    

Education and communication Participation Facilitation and support Negotiation Manipulation and co-optation Coercion
FOM 13.8

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

Categories of Change 
 

Structure (teams) Technology (continuous improvement) People (training)

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.9

Organization Development
Planned, long-term, organizationwide change initiative that focuses on values and beliefs

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.10

OD Techniques: Survey Feedback
I¶d like to ask some questions to help us understand what you think about the leadership in our company.

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.11

OD Techniques: Team Building
It is important for us to learn to work together and sing from the same song sheet

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.12

OD Techniques 


Process consultation Intergroup development

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.13

Opportunities

Demands

Stress in the Workplace
Constraints

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.14

Stressors
Personal Personality Family Finances Organizational Task demands Role demands Interpersonal Structure Leadership

STRESS

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.15

Ways to Reduce Stress 
  

Proper match of employees to job Clear expectations Employee assistance programs Wellness programs

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.16

What Is Creativity?

Combining new ideas in unique ways or making unusual connections

Process of taking creative

What Is Innovation?

idea and making into a useful product, service, or method of operation

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.17

Innovation Process
Perception Incubation

Inspiration Innovation

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.18

Fostering Innovation 
 

Structure Culture Human resource practices

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.19

Ambiguity

Risk Conflict

Impractical

Characteristics of an Innovative Culture

Ends/Means

External Controls

Open Systems

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.20

Entrepreneurs and Innovation 
 

Key characteristic Supportive culture Need to be able to do something with ideas

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.

FOM 13.21

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