ACKNOWLEDGEMENTS Firstly I would like to thank the heavenly god for his precious attention and kind upon

me, because of him only today I reached this stage. I am very thankful to my parents, brother and friends for their support and encouragement, while carrying out the study. I am very grateful to Ms.Taruna shah, my lecturer and guide for her valuable timely guidance and suggestions while carrying out the study. I am also very thankful to Dr.P.Bucha reddy,head of the department for his expert advice and guidance in the completion of the project work, I am very thankful to all the faculty members of the dept. business management for their valuable suggestions while carrying out the study. I am very thankful to srinivas reddy,vice chairman, the kaktiya co-operative urban bank ltd., for giving me project and providing guidance to me throughout the study. I am also very gratefull to shekar, () with out whose help and cooperation this project could not have been successfully completed. T.DEEPTHI.

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