-------------------------------------------------------------------------------------------------------------------------Not shaking hands could be perceived as an insult by the other person.

-More than power and hierarchy business activities are based on chivalry. -A ________________ is an exchange of abusive messages that threatens to continue unabated.

-If you are a women and have to attend a banker`s forum, what does the attire policy at ICICI Bank suggests you not to wear? -When a call leaves one or both persons dissatisfied, the reason is more often not the content of the call but the way it was conducted. -During festive seasons, you may send your greetings in plain text format. -If you are scheduled to make a an in-house presentation which of the following might be a suitable attire for you? -If you are wearing a grey trousers with a black pair of shoes, select the colour of socks you should be wearing. -Who should extend the hand first for a shake hand? -If the customer makes very few gestures, one must use extensive gesturing to make up for the customer`s lack of gestures. -Is it important to interpret body language of others? -______ is a social title that does not reveal the marital status of a woman. -The best way to tackle office gossip is to stay away from it. -When faced with a situation of racial/religious discrimination at ICICI Bank, what should be your immediate action? -One must avoid too many hand gestures especially when -While writing an e-mail, writing ALL CAPS is considered SHOUTING and therefore RUDE. -When serving a customer, carry out the transaction accurately, if not completely or on time. -To be a good conversationalist one must keep their comments long and elaborate. -One need not follow the practice of typing their name in brackets below their signatures anymore.

-Mobile phone may not be -What is the term that the course uses to describe the people who go on talking without letting others speak? -If you laugh a lot while talking to others. Business Etiquette ----------------------------------------------------------------------------------------------------------------------------As per guest etiquette code. meaningful. after you sit down you can place your bag on the host`s table and make yourself comfortable. you can safely address the person as -When you cannot process a customer request immediately. when you are visiting your host. a kameez must be -What is the term that the course uses to describe the people who go on talking without letting others speak? -Conversation is neither a discussion nor an argument. and touching than a telephone call or an e-mail message. you should -------------------------------------------------------------------------------------------------------------------------Section: 1. -If the prospective customer`s eyes are downcast and face is turned away -A well-written letter on good stationery is much more personal. -As per the attire policy for women. -When you do not know whether the recipient is a man or a woman. or below the reference line if there is one. -_____________ is the major means by which we connect with people.-Look for eye contact permission before you enter a _________. -One must use judgmental language while offering criticism. it indicates that you are -Salutation should be ________ spaces below the last line of the address. -For highlighting the text in a business letter which of the following may be used? .

v. -Look for eye contact permission before you enter a _________. legs crossed. -More than power and hierarchy business activities are based on chivalry. if not completely or on time.-If you see someone sitting with their arms folded.s. -During festive seasons. -You must always respond when an invitation contains R. -You must not send mail to an e-mail ID you have seen on a forwarded message. -Not shaking hands could be perceived as an insult by the other person. -When serving a customer. you may send your greetings in plain text format. -To make tone and expression `visible` on a mail you could use smileys even in a formal business communication. you would think that the person is -At business functions neither men not women are helped with chairs unless they need it. -You must introduce the person of _________. carry out the transaction accurately. -______ is a social title that does not reveal the marital status of a woman. . -It is OK not to respond to a business invitation. head down with a frown.p. -The best way to tackle office gossip is to stay away from it.