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ITIL Foundations

ITIL Foundations

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Published by jay_hyd
Basics of ITIL foundation course
Basics of ITIL foundation course

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Published by: jay_hyd on Mar 16, 2011
Copyright:Attribution Non-commercial


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ITIL was originally a CCTA product. CCTA was the Central Computer and
Telecommunications Agency of the British government. On the 1st April 2001, the CCTA was

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Material do Curso de ITIL

amalgamated with the OGC (Office of Government Commerce), which is now the new
"owner" of ITIL. The objective of the OGC is to help its customers in the British public sector
update their procurement activities and improve their services by making the best possible
use of IT and other instruments. ‘OGC aims to modernise procurement in government, and
deliver substantial value for money improvements.’ The OGC promotes the use of ‘best
practices’ in many areas (e.g. project management, procurement and IT Service
Management). The OGC publishes several series (libraries) of books written by British and
international experts from a range of companies and organisations.

Library consists of a number of clear and thorough ‘Codes of Practice’ to promote and
provide efficient and effective IT services.

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