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220-601

CompTIA 220-601 CompTIA A+ Essentials Exam
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220-601

1. Which of the following has to be installed on a laptop in order to use a compact flash storage device? A. a multi-media card reader B. USB 2.0 drivers C. USB 1.1 drivers D. an enhanced 1.44 floppy drive Answer: A

2. When a user is typing on a laptop the cursor sometimes moves on its own. the cause? A. The keyboard driver needs to be updated. B. There are conflicting serial ports. C. The mouse driver needs to be updated. D. The user is brushing the touch pad while typing. Answer: D

Which of the following is MOST likely

3. Which of the following are considered plug and play technologies in a laptop? A. SATA B. RAID C. USB D. EIDE Answer: C

4. Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO). A. heat production B. L2 Cache C. clock speed D. front side bus E. power consumption Answer: AE

5. A client reports that the laptop is not performing a complete charge of the battery. Which of the following actions should be taken FIRST?

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CertInside A. Update the BIOS. B. Run the battery calibrator. C. Reinstall the ACPI drivers. D. Replace the power adapter. Answer: B

220-601

6. After booting up a new computer, a technician observes that the USB ports are not working with any USB devices. Which of the following should be done FIRST? A. Check the computer to verify that the jumper settings for USB are correct. B. Connect the USB devices to a different computer to test the devices. C. Buy new USB wires and test USB functionality. D. Check the BIOS to verify that USB functionality is enabled. Answer: D

7. If an external monitor is attached to a laptop and it does not work, which of the following actions should a technician take FIRST? A. Re-install the operating system. B. Open and close the cover. C. Use the function key to activate the monitor. D. Install new software for the keyboard. Answer: C

8. Which of the following modes conserves the most battery power while allowing retrieval of the computing session at a later time? A. Hibernate B. Suspend C. Standby D. Shutdown Answer: A

9. In a typical PDA, which of the following is the primary input tool? A. voice navigation

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keyboard Answer: B 220-601 10. the computer was unable to make temporary space for the boot process. B. C. The error 'invalid boot disk' means: A.CertInside. there is no floppy disk in the drive. C.11g PCMCIA card D. Answer: D 12. the computer was unable to find the information needed to start the boot process. 802. F2 Answer: A Http://www. D. B. Which of the following keys are used to access advanced Windows start up options while a computer is booting? A. F6 C. Answer: D 13. scroll wheel D.34 PCMCIA modem card Answer: C 11. 56K v. D. Which of the following is a WiFi device? A. EVDO PCMCIA modem card B. SYSEDIT. CHKDSK. floppy disk drive add-in card C. stylus C.CertInside B. REGEDIT. F8 B. the BIOS settings are incorrect. MSCONFIG. The utility that checks the file system structure is: A.com CertInside Help you pass any IT Exams . F5 D.

Start > Run > MCE C. Windows ME to Windows 2000 Http://www. SVGA or better video graphics E. Which of the following commands could be used to start the Management Console on a workstation running Windows 2000/XP? A. Discuss the problem with the user and identify any recent changes.CertInside 220-601 14. Which of the following upgrade paths are supported? (Select TWO). 100Mb or faster network interface C. B. Start > Run > MCA D.CertInside. Which of the following is required to install Windows XP? (Select TWO). Control Panel Security Center. Start up and Recovery. 10GB or more free hard drive space D. System Properties. Which of the following locations contains the System Restore option in Windows XP? A. 233Mhz or faster processor Answer: DE 16.com CertInside Help you pass any IT Exams . Control Panel Administrative tools. D. Start > Run > MCP B. A. Answer: D 15. Help and support from the Start menu. Verify the problem resolution. Identify the root cause of the failure. Document activities and outcomes of repair steps.0 or higher B. USB 1. Answer: D 17. Which of the following steps in the troubleshooting and repair process is MOST effective to reduce redundant effort? A. C. A. B. Start > Run > MMC Answer: D 18. D. C.

a User. The ntbootdd. A. E. Answer: A 22. Note the BIOS settings in case a reset is needed. compatibility with some Windows NT4 applications. a user must be logged in as: A.sys on the root but it is not seen on any laptops. a Guest. Back up the drivers for the computer in case re-installation is needed.CertInside.CertInside B. B. Set a System Restore point. Windows 95 to Windows XP Answer: BD 220-601 19. C. Uninstall the previous service pack. D. Windows 3. Answer: AB 20. which of the following is the default file system type installed? Http://www. computers with scanners. Back up all important documents. Some of the desktop computers have the file ntbootdd. D. Answer: D 21. Which of the following would be the BEST safety measure to take before installing a Windows service pack? (Select TWO). B.com CertInside Help you pass any IT Exams . Windows 98 to Windows 2000 E. desktops with certain chipsets. C. A companys computers are running Windows XP Professional. To run a full defrag in Windows XP. Windows ME to Windows XP C. B. an Administrator.sys file is required for: A. When installing the Windows XP operating system on a new system. for SCSI devices. C. a Power User.x to Windows XP D. D.

The system is still unstable This occurs because: A. Which of the following would be the BEST method to restore system operation? A. Answer: C Http://www. Recovery CDs Answer: B 24. a Windows XP operating system becomes unstable. NTFS Answer: D 220-601 23. System Restore B. B. C. the Last Known Good Configuration only works for hardware devices and any software changes are not applicable.CertInside A. D. B. Answer: A 25. FAT16 B. Boot using the Last Known Good Configuration. After installing a device driver. FAT32 C. the system's registry is overwritten after every login and the settings on the initial install were overwritten after the first reboot and login.CertInside. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A. CDFS D. C.com CertInside Help you pass any IT Exams . Boot into Safe Mode with Command Prompt. BIOS D. the system's registry should have been saved prior to the installation of a device driver by using the System Restore application. the Last Known Good Configuration could not find a valid Restore Point since the System Restore was not run prior to the installation of the Device Driver. D. Recovery Console C. Boot into Safe Mode with Networking. after the second reboot and choosing Last Known Good Configuration. Boot into Safe Mode. A network interface card (NIC) device driver was installed on a Windows workstation that prevents the operating system from loading successfully.

network connection E.com CertInside Help you pass any IT Exams .CertInside. Windows XP can be installed in unattended mode with which of the following media types? (Select TWO). SYSTEM. Set Program Access and Defaults C.INI B. floppy disk drive Answer: BD 29. NTLDR C. A small office/home office (SOHO) is considering upgrading to Windows XP.CertInside 220-601 26. Encrypted File System C. CD-ROM C. NTDETECT. Add/Remove Windows Components B. SD memory card D. BOOT.SYS F. Windows Defender D. Which of the following files are required for booting a Windows 2000 operating system? (Select THREE). CONFIG. Which of the following options under 'Add or Remove Programs' would be used to facilitate this install? A. A. Allowing up to 5 users to access shared files Http://www.BAT E.INI Answer: ABC 28. Which of the following security features are included in Windows XP Professional and not included with Windows XP Home? (Select TWO). A. AUTOEXEC. Domain account support B. Windows Firewall E. Add New Programs Answer: A 27. A.COM D. Change or Remove programs D. A technician discovers that a computer running Windows XP does not have the TCP/IP network protocol installed. modem B.

Answer: D 33. A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer. C. A user has a computer running Windows XP and is experiencing software-related errors after installing an incompatible program. D.' The technician should understand that the problem is that the printer: A. Run a Diagnostic Program. Use the Recovery Console. Run the System File Checker. Which of the following actions should the technician take? A. SP4 requires an upgrade to Windows XP.com CertInside Help you pass any IT Exams . alkaline B. C. nickel metal-hydride (NiMH) Http://www.CertInside Answer: AB 220-601 30. Answer: D 32. lithium ion (Li-ion) D. C. Which of the following types of batteries provides the longest running time for portable devices? A. has not been installed on the user's computer. Which of the following should a technician understand before performing the installation? A. Answer: A 31. nickel-cadmium (NiCd) C. D. SP2 must be removed before installing SP4. Use System Restore. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4. driver is corrupt.CertInside. cable is unplugged. SP3 must be installed before installing SP4. SP4 normally includes SP3. B. D. is not turned on. B. B.

B. an 80 pin ribbon cable. C. Defragment the computer's hard drive.4GB. Notify all users. a 40 pin ribbon cable. Which of the following is used to produce the best LCD image on a laptop? Http://www. 9. Print the test page. A dual-layer DVD-R disc has a maximum data capacity of: A. the new hard drive to: A.CertInside. 2. B. 4. B. Remove share privileges. D.CertInside Answer: C 220-601 34.com CertInside Help you pass any IT Exams . Print a blank sheet of paper. D. B. Reboot the computer. a 6 pin round cable. D. C. a 34 pin ribbon cable.1GB. Close all open files. C. which of the following should be done FIRST? A. C. Answer: B The technician should attach 37. Answer: B 35. 700MB. Answer: D 36. Which of the following would be the LAST step to take when installing a network printer? A. Answer: A 38. Ping the printer's IP address. A technician is building a new computer for a client and installing an IDE hard drive. D.7GB. Before removing a shared folder from a computer on a network.

Http://www. MLI ready. Active matrix B. WEP is used to provide: A.CertInside A. Replace the battery by purchasing a new battery from the manufacturer. Answer: B Which of the 42. Answer: A 41. C. D. NVEX ready. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced. A technician receives a laptop that is running out of battery power more quickly than expected. C. B. When a user would like to access a file server with Universal Name Convention (UNC).CertInside. Dual scan D. following can the technician do to correct the problem? A.com CertInside Help you pass any IT Exams . B. HTTP server address on Address Bar C. Stop using the battery and use alternating current (AC) power for the laptop. SMTP server address D. which of the following information is needed? A. Active scanning C. Passive matrix Answer: A 220-601 39. DHCP server information Answer: A 40. SLI compatible. B. A computer that can host dual PCI-Express video cards is said to be: A. NLI compatible. D. hostname and path name B. Replace the AC adaptor by purchasing a new adapter from the manufacturer. high-speed connections. identification.

CertInside. The MOST common cabling used in office for Ethernet connections is: A. fiber optic C. TCP/IP Properties D. Answer: D Http://www. DSL D. frequency selection. D. Appletalk Properties B. Which of the following would be an indicator of a properly functioning network interface card (NIC)? A. CAT5 UTP. ATM B. CAT3 UTP. Frame Relay Answer: C 45. D. IPX/SPX Properties C. RG-58 coaxial cable. In which of the following locations is the IP address manually assigned for a network interface card (NIC)? A. Which of the following is used to connect homes and small businesses to the Internet? A. authentication. Answer: C 220-601 43.com CertInside Help you pass any IT Exams . B. D. B.CertInside C. CAT6 UTP. There is a prompt to add the DHCP settings in a command line. NetBEUI Properties Answer: C 44. The NIC beeps twice upon receiving an IP address. C. Answer: B 46. The activity light becomes active on the NIC in the back of the computer. C. The computer beeps twice during POST.

Which of the following is the fastest method to transfer data wirelessly? Http://www. Infrared C. peer to peer. Which of the following are valid data transfer media? A. gold. Bluetooth B. B. Answer: C 48. mercury. Answer: D 51. D. domain. Telnet F. C. 50. frame relay B. Bluetooth relay Answer: C 49. IEEE 1394/Firewire E. glass. access point D.CertInside. PING D. C. IPCONFIG Answer: ABD (Select THREE).11g network could be extended by adding which of the following devices to the network? A. native mode. bilinear amplifier C. The limited range of an IEEE 802.com CertInside Help you pass any IT Exams . All of the following types of networks require a dedicated server EXCEPT: A. D. Fiber-optic cable should be handled with care because the core of fiber optic cable is typically made from: A. copper.CertInside 220-601 47. mixed mode. B.

'Help me understand why the report wasn't submitted on time. Which of the following commands can be used to obtain the MAC address of a network card in Windows 2000/XP Professional? A. General Packet Radio System (GPRS) D. Bluetooth B. standard infrared C. Answer: B 53. B. Clean the screen when finished helping the user.com CertInside Help you pass any IT Exams . 'You probably don't understand the complexity of this problem. IPCONFIG /RELEASE C. The computer that is running slowly is having packet loss.' C.CertInside A. 'We are failing on this project because of your lack of performance. The switch is not getting enough power to support all the computers. Which of the following may be the cause of the problem? A. C.' D. one computer runs more slowly than the others. When setting up a wired network with four computers. 802. IPCONFIG /ALL Answer: D 54.' B. D. While pointing out features to a user on the users screen a technician gets fingerprints on the screen.' Answer: D 55. Which of the following would be an example of assertive communication? A. There is too much bandwidth going through the switch. 'Your conclusion and recommendations are wrong.CertInside. IPCONFIG D. Http://www. Windows XP can only support three computers on a workgroup. Which of the following actions should the technician take? A. IPCONFIG /RENEW B.11 Answer: D 220-601 52.

allow the customer to act on the information given so that the customer and co-worker will learn from the experience. B. C. leaving for lunch or at the end of the day.CertInside B. 220-601 D. smart card Http://www.com CertInside Help you pass any IT Exams . Initiate a work order to have the users equipment cleaned. B. A workstation should be locked when: (Select TWO). Which of the following is a method of securing data that requires the user to authenticate using a part of their body? A. The customer is informed that when the computer is turned off. a user is talking on the telephone. Answer: BD 59. D. the wireless network disconnects. D. interrupt the conversation and tell the customer that the customer is receiving incorrect advice. Answer: C 57. C. Show the customer how to turn wireless networking on and off for every session. but the customer insists that the network must be disconnected first. Continue to tell the customer that there is no need to disconnect before shutting down the computer. a user leaves the work area. technician should: A. Assume the user will clean the screen and leave. inform the customer that additional service will not be provided. ask the co-worker to place the customer on hold and inform the co-worker of the correct information. A technician overhears a co-worker giving potentially damaging advice to a customer over the telephone. The B.CertInside. C. Because the customer is insistent. Which of the following actions should the technician take? A. C. Answer: A 56. A technician is at a customers home and the customer wants to know how to disconnect from a wireless network after each session. A. D. strong password B. Tell the customer that there is no way to turn wireless networking on and off. there are other co-workers in the area. Tell the user where the monitor cleaning equipment is located. interrupt the conversation and give the customer the correct advice. Answer: A 58.

WEP C. Key > File > Backup B. USB B. biometrics Answer: D 220-601 60. Security tab. In Windows 2000 Professional. D. Start > Programs > Accessories > System Tools > Management Console > Event Viewer Answer: B 63. To turn on the firewall in Windows XP Service Pack 2. which of the following can be used to get to the Event Viewer? A.CertInside. C. Kerberos D. Key > Tools > Backup C. Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A. Key > Tools > Export Answer: C 62. B.CertInside C. Which of the following wireless encryption technologies would provide the MOST secure connection to a companys wireless access point? A. Key > File > Export D. Start > My Computer > Manage > System Information > Event Viewer B. MFD D. Firewall tab. WPA Answer: D 61.com CertInside Help you pass any IT Exams . Tools tab. Http://www. Start > Programs > Administrative Tools > Event Viewer C. Start > Settings > Control Panel > System Tools > System Management > Event Viewer D. right click on My Network Places > Properties > right click on the network connection to the firewall > Properties then: A. Advanced tab.

Firewall. using the BIOS: A. Spyware Protection B. Virus Protection. guest password. B. Virus protection.com CertInside Help you pass any IT Exams . access password. Registry backups. SuperAdministrator D. Which of the following is a program that contains harmful code within an apparently harmless program? A. Virus protection Answer: B 66.CertInside Answer: A 220-601 64. Automatic Updates. Supervisor B.CertInside. C. the CMOS settings should be protected within the BIOS. Automatic Updates. Answer: A 67. which of the following passwords should be set in the BIOS to restrict access? A. When securing a computer with a BIOS password. local user password. Which of the following is monitored by the Security Center applet in the Control Panel? A. Trojan horse B. Registry backups D. System Answer: A 65. malware D. spyware C. local administrator password. Power User C. D. Windows updates. Virus Protection C. In a facility where computers are provided for public access. Firewall. virus Answer: A Http://www.

B. rubber mallet.CertInside 220-601 Which of the 68. Answer: D 72. C.com CertInside Help you pass any IT Exams . D. servicing AT power supplies. B. the bottom of the computer case for quick retrieval and re-installation. Replace and configure the network interface card (NIC). D. Phillips-head screwdriver. flathead screwdriver and hammer. D. Which of the following would be the BEST location to place components removed from a computer that is being repaired? A. A technician should avoid wearing an anti-static wrist strap when: A. C. pair of pliers. Answer: B 69. Answer: A 71. B. following would be the FIRST step to take when troubleshooting this problem? A. B. it would be BEST to use a: A. working with Internet cameras. D. an anti-static mat to avoid damage from electrostatic discharge (ESD). A user reports being unable to connect to the network after upgrading to Windows XP Service Pack 2. Throw the batteries in a trash can.CertInside. Restart the computer and try connecting again. Run Windows restore to uninstall Windows XP Service Pack 2. C. servicing ink jet printers. Http://www. Which of the following is the correct disposal procedure for laptop batteries? A. C. a wooden shelf to avoid putting mechanical stress on the components. a blanket to protect components from mechanical shock. Configure Windows firewall settings. working inside a monitor. To open a computer case. Answer: D 70.

Which of the following actions should the technician take? A. Material Safety Data Sheet (MSDS) D. Dismantling the CRT and using the parts. B. Leave instructions for the user to replace the monitor at a later time. B. Ask whether the user has a hand truck that can be used. Answer: C 76. Which of the following documentation should be checked to determine what actions to take? A.com CertInside Help you pass any IT Exams . D. Determine local guidelines for disposing of hazardous material. Tell the user that the technician must contact the supervisor to make other arrangements. Recharge the batteries for reuse. C. Wearing an anti-static wrist strap prevents: A. D. damage to computer components. C. B. Determine whether any of the users neighbors are at home to help. A technician is in a users home and must exchange a monitor that is too heavy for the technician to lift alone and the user cannot assist the technician. Place the batteries in a large box and place the box in a cool dry location. your hands from burn injury. electrical shock. A technician has been splashed in the face by a chemical. degaussing of the hard drive. Employee Handbook B. Sending the CRT to a licensed recycler. Answer: D 74. Placing the CRT in a dumpster. C. D. C. Plant Manual C. Answer: D 73. Workers Guide Answer: C 75.CertInside.CertInside 220-601 B. Which of the following would be the correct method of disposing of a CRT? A. Http://www.

Event Viewer B. solid ink B. A CD-ROM containing the print spooler service. dot matrix C. D. The serial number and model of the printer. A laser printer is installed on a network and the correct drivers are installed on the print server. Answer: A 220-601 77. Task Manager D. laser Answer: B 78. thermal D. USB Answer: D 79. A printer that is directly connected to a computer has stopped printing documents.com CertInside Help you pass any IT Exams . wireless D. The server name and printer name. A CD-ROM containing all the print drivers. C. Systray C.CertInside. Which of the following interfaces is commonly used for connecting printers? A. which of the following do the users need to install the printer on their computers? A. Which of the following services could be stopped to clear the print queue and return the printer back to a normal status? A. The transference of images onto paper by using pins is characteristic of which of the following types of printers? A. When using the Http://www. B. The user observes that there are several documents waiting to print. IEEE 1394/Firewire C.CertInside D. Print Setup Wizard. serial B. Selling the CRT on an online auction site. Print Spooler Answer: D 80.

The USB cable is bad. To ensure bidirectional communications with a printer connected to a parallel port. Configuring a printer that is equipped with a network adapter for TCP/IP on a large business network requires the technician to assign which of the following to the printer? A. The computer recognizes and communicates with the scanner. Answer: A 83. IEEE 802. A valid device name and workgroup name. IEEE 1394 compatible. D.CertInside. A valid static IP address and subnet mask. A valid MAC address and DHCP server address. B. Answer: B Which of the following could be the cause of the 82.11x compatible. Which of the following would be the BEST action to take before disconnecting an external hard drive from a USB port? A. C. C. C. Answer: B 84. B.com CertInside Help you pass any IT Exams . the lamp does not move. The user is attempting to scan at the wrong resolution. D. IEEE 1284 compliant.CertInside Answer: D 220-601 81. D. Http://www. the cable should be labeled: A. C. The lamp is locked in place. Use the Safely Remove Hardware utility. B. Underwriters Laboratory (UL) approved. D. Turn off the power to the drive. The USB port is bad. Disconnect the drive in My Computer. A DHCP server address and a DNS server address. A scanner lights up and performs the warm-up process but when the scan button is pressed. Eject the drive from My Computer. problem? A. B.

RAMBUS B. B. Print Operator Answer: B 87.com CertInside Help you pass any IT Exams . D. Answer: A 88. The toggle switch marked 120/240V on the back of most system cases is used for: A. Administrator B. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. switching between electrical outlets in different countries. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. B. North Bridge Answer: B 86. Answer: B 89. Guest C. assistance in troubleshooting power supply failures. Which of the following is an example of a CPU technology? A.CertInside Answer: B 220-601 85. D. Hyperthreading C. C. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. peripherals that may drain power from the system. Dual Channel D. serial Http://www. An external hard drive should be connected to which of the following? A. Which of the following accounts are disabled by default after installing Windows XP? A. User D. which of the following should a technician do? A.CertInside. C. users who play games and will be overclocking the system. To view the display drivers in Windows XP.

11Mbps Answer: A 93. The BEST reason to keep Windows updates current would be to: (Select TWO).CertInside B. keep third-party applications up to date. B. D. Answer: BE 92. Http://www.CertInside. E.4Mbps D. C. address known bugs and programming errors. 54Mbps B. IEEE 1284 C. 14. A. Connect the CRT monitor using a DVI connection. C. Change the monitor settings in Device Manager.11g is: A. 32Mbps C. Verify that the manufacturer's card and monitor are properly identified in Windows. MMX. USB Answer: D 220-601 90. Answer: BC 91. maintain the computer's security. The maximum theoretical speed of IEEE 802. E. Connect a projector to the computer. D.com CertInside Help you pass any IT Exams . The hardware system configuration is stored in the: A. Which of the following actions should be taken when a user cannot select the desired refresh rate on a CRT monitor? (Select TWO). B. maintain the computer's BIOS. B. EIDE D. Obtain updated drivers for the card and monitor. A. CMOS. keep log files up to date.

overclocking. Programmable read-only memory (PROM). B. the glass part of the display. a beep code. When cleaning a computer display device. D. a flashing NumLock key on the keyboard. the typical usage of the computer. B. If the BIOS detects a video adapter failure on a desktop computer during POST. a soft brush. Answer: B Http://www. Answer: A 96. throttling. an on-screen error message. B. an entry in the log file.CertInside C. C. a lint-free rag or wipe. FIRST ask the user about: A. C. Answer: A A technician should 95. a technician will be notified by: A. vendor recommended cleaning solution should be applied to: A. D. D. A user reports that the computer worked yesterday but the user is unable to log on today. Operating the CPU at a speed higher than the manufacturers rating in order to gain increased performance is called: A. overheating. a damp sponge. D. Answer: A 220-601 94. B. network resources that have been accessed recently.CertInside. C. D. C. overrating. Power-on self test (POST).com CertInside Help you pass any IT Exams . the results of the most recent virus scan. any recent changes made to the computer. Answer: A 97.

produces less radio frequency interference. Which of the following is used for digital transmission over twisted copper wire? (Select TWO). C. DSL D. down. D. When the computer is turned on. Which of the following is the most secure type of file system? A.CertInside 220-601 98. B. Static IP must be used because there is no DHCP server. cable B. A technician installs a new CPU on a motherboard. D. Answer: B 99. CDFS Answer: A 100. An optical mouse is better to use than a ball mouse because an optical mouse: A. The power supply is faulty. satellite Answer: BC 102. Answer: D 101. ISDN C. Which of the following is a way that two computers can be physically connected using a 100baseT network and no additional devices such as a router? A. FAT32 D. C. interfaces better with a computer. has no moving parts. Http://www. NTFS B. The RAM is not properly seated. A.CertInside. The new CPU is not compatible with the motherboard.com CertInside Help you pass any IT Exams . The heatsink fan is not plugged in. FAT16 C. is less expensive. the CPU overheats and shuts Which of the following is the MOST likely cause? A. B.

CertInside. Bluetooth Http://www. Answer: B 103. Which of the following must be configured on a workstation before the workstation can communicate beyond its local segment? A.com CertInside Help you pass any IT Exams .CertInside 220-601 B. When troubleshooting a TCP/IP network problem using the PING command. duplex settings C. Bluetooth relay Answer: C 104. the activity light on the network interface card (NIC) flickers but the screen reports that there is no response. of the problem? A. access point D. The address being PINGed is a server. bilinear amplifier C. The limited range of an IEEE 802. frame relay B. link speed B. Set one network interface in server mode and the other in client mode. D. An Ethernet crossover cable can be used to connect the two machines. The address being PINGed is not assigned to any computer. gateway D. Which of the following is the fastest method to transfer data wirelessly? A. The address being PINGed is not routed to any network. B. Answer: B Which of the following may be the cause 105. primary DNS servers Answer: C 106. C.11g network could be extended by adding which of the following devices to the network? A. The NIC needs new drivers. C. A Loopback Connector is placed at each end of the cable. D.

A network interface card (NIC) was recently installed in a workstation and the IP address returned was 169.254. is ready to access the Internet. CAT6 D.CertInside B. Which of the following network cabling standards is LEAST susceptible to electromagnetic interference (EMI)? A. are easier to terminate than copper wiring. This indicates that the system: A. are immune to electrical interference from outside sources. Answer: AD 108. tolerate bending and rough handling better than copper wires. CAT5/5e C. D. needs the lmhost file configured to access the Internet. standard infrared C. C. D.com CertInside Help you pass any IT Exams .21. was unable to obtain a dynamic IP address.11 Answer: D 220-601 107. A. Http://www. Answer: A 110. power is applied to the network interface card (NIC). D. 802. General Packet Radio System (GPRS) D. is using a public IP address. fiber optic B. C. Fiber optic cables are used to connect computer network equipment because they: (Select TWO). B. The activity light on an Ethernet interface typically lights when: A. B. CAT3 Answer: A 109. C.3. a cable connects the NIC to another Ethernet interface.CertInside. the DHCP address has been assigned. can carry data faster than copper cables. communication is occurring. B.

IP addresses not being assigned to workstations. Answer: B A technician should FIRST 114. Answer: B 112.CertInside Answer: A 220-601 111. the print driver is corrupt. The inability to reach network resources by name. C. dot matrix D.CertInside. A user has been able to print to a local printer and now cannot print to that printer. Users will be able to access the Internet. The DHCP address assigned to a NIC. C. Answer: C 113. D. the print driver is properly installed. C. ink jet Answer: B Http://www. Users will not be able to logon to the workstation. check whether: A. there is paper in the printer. D. Which of the following would indicate a DNS server failure with in an organization? A. The static address assigned to a network interface card (NIC). laser C. B. B. Which of the following BEST describes the MAC address? A. A user is requesting a black toner cartridge for a printer. B. The address assigned to the motherboard. thermal B. The physical address of a NIC. Which of the following types of printers uses black toner cartridge? A. the user is choosing the correct print option in the application. D.com CertInside Help you pass any IT Exams .

Install a RJ-11 cable to connect to the printer. The driver recommended by Windows update. Start > Settings > Printer and Faxes > right click printer > Properties > General C. The printer manufacturers website. B. D. CMOS Answer: B 118. Which of the following could be the cause of the Http://www. C. Install a print server. The original driver disk included with the printer. The printer will be placed in a remote corner of a building and there is no computer available to attach the printer to.CertInside. Start > Settings > Printer and Faxes > right click printer > Properties > About B. The computer recognizes and communicates with the scanner. BIOS D.com CertInside Help you pass any IT Exams . Start > Settings > Printer and Faxes > right click printer > Properties > Advanced Answer: C 119. Start > Settings > Printer and Faxes > right click printer > Properties > Ports D. Answer: A 116. C. Which of the following refers to software that is built-in to a printer motherboard? A. Answer: C 117. driver B. firmware C. A technician is adding a new printer that supports USB but does not support network connectivity. Which of the following paths can be used to check whether a printer is assigned to the correct port? A. B. Which of the following would be the BEST solution? A. Run a long USB cable to the closest computer. Which of the following would be the BEST source for the most recent printer drivers? A. A scanner lights up and performs the warm-up process but when the scan button is pressed. The driver that loads automatically when the printer is plugged in. D.CertInside 220-601 115. Purchase an additional computer. the lamp does not move.

it is impossible to satisfy everyone and that the customer should be grateful for the companys efforts. B. Answer: A 121. The USB cable is bad. B.CertInside problem? A. The USB port is bad. C. C. Tell the customer that the technician does not need assistance in resolving the problem.CertInside. C. restate the information back to the customer. it is impossible to satisfy everyone and that the customer can contact the companys competitor if the user is unhappy. take? A. Answer: B 122. customer feels strongly about providing additional information.com CertInside Help you pass any IT Exams . the technician should tell the customer that: A. C. When a customer is making insulting remarks about a technicians company. The user is attempting to scan at the wrong resolution. there are strengths and weaknesses in every company and that the technician will strive to improve this area of deficiency. D. Http://www. The customer is notified that the RAM module needs to be replaced but does not understand the problem after repeated explanations. The Which of the following actions should the technician B. D. Tell the customer that the technician appreciates the information provided but the technician needs to focus on the issue. A technician has run a diagnostic test on a customer's computer and problems with the RAM modules are discovered. Tell the customer that additional service cannot be provided. Explain that a RAM module is the memory and physically needs to be replaced. Answer: B 220-601 120. D. Inform the customer that the technician has all the information needed to resolve their problem. A technician receives a service telephone call and immediately has ideas about resolving the problem. The lamp is locked in place. Ask the customer to speak with a supervisor. After the customer provides the information. Inform the customer that the customer should understand RAM modules. Which of the following would be the BEST way to clarify the problem for the customer? A. B.

CertInside 220-601 D. Which of the following is based on flash memory technology? A. a USB controller. Answer: A Http://www. Answer: B 123. a network interface card (NIC). B. D. video. CPU. keyboard. an AGP card. A user states that they must scroll down on their screen to view the Task Bar. Verify that all cables are properly seated.CertInside. B. USB. CD-ROM Answer: C 126. An expansion card that allows a computer to communicate with a server via unshielded twisted pair cable is known as: A. Answer: C 125. Adjust the display settings. a cable modem. Restart the monitor. D. C. Which of the following should the technician do? A. Modern computers have integrated I/O devices such as a: A. floppy disk C. Answer: A 124. B. PCMCIA hard drive B. C. multi-media card D. there are strengths and weaknesses in every company and that most competitors provide worse service.com CertInside Help you pass any IT Exams . D. C. Re-install windows.

C. The System Board needs replacing. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. Bluetooth D. B. A computer is not recognizing a second hard drive which has been recently installed. which of the following should a technician do? A. D. Answer: A 128. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. Answer: B Which of the following is 130. Answer: A Http://www. B. SCSI C. A technician verifies that all cables are connected properly and that the drive has the correct jumper settings. The motherboard is not supplying enough power to the network interface card (NIC).CertInside. Firewire Answer: D 129. parallel B. A computer that was previously functioning is now unable to connect to the domain. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. The BIOS has not been configured to detect a second hard drive. C. The Ethernet Cable has become unplugged. D. causing the problem? Which of the following may be A. The boot order settings in the BIOS are incorrect. To view the display drivers in Windows XP. A client wants to connect a video camera to a personal computer to archive and manipulate the video.CertInside 220-601 127. MOST likely the cause? A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. Which of the following adaptors will MOST likely be needed? A. D. C. The hard drive has not yet been partitioned. B.com CertInside Help you pass any IT Exams . The EIDE Cable is unplugged. The hard drive has not yet been formatted.

D. The maximum theoretical speed of IEEE 802. create too much heat for the other components on the motherboard. which of the following tabs in the Systems Properties window would be accessed to view the amount of RAM installed on a computer? A. This is MOST likely caused by a failure of the: A. C. C. Answer: D 132. 54Mbps B. Answer: C 135. reduce the amount of system RAM dedicated to the operating system. hard drive. 11Mbps Answer: A 134.com CertInside Help you pass any IT Exams . CD-ROM drive. Advanced Answer: A 133. A computer reports a SMART error on startup. B.CertInside. D. create electromagnetic interference (EMI) with the sound card. General B. A possible result of having an onboard video card on a motherboard would be that the video card may: A. Which of the following is the number of pins in a SVGA connection? A. Hardware C. network card. B. 9 B. 32Mbps C.CertInside 220-601 131. 15 Http://www. sound card.4Mbps D. cause undue stress on the system board components resulting in premature failure of the motherboard. When using Windows XP. Device Manager D. 14.11g is: A.

Uninstall and re-install the mouse drivers. fans.CertInside.CertInside C. a user observes erratic movement of the cursor. Which of the following interfaces allows for the fastest video transfer rate? A. IEEE 802. Reformat the drive with disk management utility. Buy and install a new mouse. Bluetooth D.11g C. When using a ball mouse. C. heatsinks. D. SCSI II B. B. Replace the EIDE drive with a SATA drive. B. thermal compound. D. B. IEEE 1394/Firewire Answer: D 138. Http://www. 25 Answer: B 220-601 136. Answer: D 137. 20 D. Answer: D 139. C. Reboot to the Windows 2000 installation CD then partition and format the 300GB hard drive in Windows Setup. All of the following facilitate cooling EXCEPT: A. Clean and perform preventative maintenance on the mouse. D. open side panels. Connect to Microsoft and install an SP1 or higher update. A technician installs an internal 300GB hard drive that is running a fresh installation of Windows 2000 but the drive only shows 137GB. Re-boot the computer to reset the mouse pointers. Which of the following actions should be taken FIRST? A. C. Which of the following would resolve this problem? A.com CertInside Help you pass any IT Exams .

B. Wash the batteries before disposal. Answer: C 143. Clean up the fluid and replace the capacitors. Http://www. C. Task Manager. Check local regulations for procedures. damage to computer components. D. C. B. D. Determine whether the fluid has an odor and clean the fluid with a cotton tipped swab. secure the computer and notify the supervisor. B. your hands from burn injury. A technician is rebuilding a computer and develops a rash when applying thermal compound to a processor. Wrap the batteries in aluminum foil before disposal.com CertInside Help you pass any IT Exams . Remove the capacitor from the motherboard and clean the fluid. REGEDIT. Answer: B 141. Which of the following would be the correct method of disposing of batteries? A. Short out both the positive and negative leads. C. MSCONFIG. electrical shock.CertInside. Which of the following would be the BEST action for the technician to take? A. Answer: B 144. The utility included with Windows XP that allows automation of many tasks is: A. C. Answer: C 142.CertInside Answer: C 220-601 140. B. Wearing an anti-static wrist strap prevents: A. Replace the cover. D. D. Scheduled Tasks. A technician removes the cover of an older computer and observes that a few capacitors have leaked a dark fluid onto the motherboard. degaussing of the hard drive.

Check with local nonprofit organizations interested in using the equipment. B. Which of the following should be done when traveling with a laptop? A. the room ventilated. a technician determines that the +5V rail on the power supply is outputting 2. Avoid using the thermal compound in the future. replace the power supply. Answer: AD 147. C. A. Sell the computer as new to a student to make additional income. the RAM replaced. Place the components in separate trash cans.CertInside Which of the following would be the BEST action to take? A. D. Disassemble the computer and re-use the parts that are good. check the power management settings in the BIOS. D. C. Remove all thermal compounds from the work area. rebooted in safe mode when plugged in again. 220-601 B. computer should be unplugged and: A. After testing the power supply on a non-functioning computer with a load. B. Answer: D 146. the manufacturer notified to check warranty coverage. Answer: B The 148. Http://www. Look for a Material Safety Data Sheet (MSDS) for the thermal compound. The technician should: A. Use a carrying case that provides adequate shock prevention.2 Volts.CertInside. C. Replace the thermal compound with another type of compound. When turning on a computer a loud noise is heard and smoke is observed coming from the computer. D. D. Answer: B 145.com CertInside Help you pass any IT Exams . replace the CMOS battery. test the internal components of the power supply. B. Which of the following actions should be taken to correctly dispose of computer equipment? (Select TWO). C.

LILO B. Answer: A 150. 4 D. Which of the following number of disks is needed to create installation floppy disks for Windows 2000? A. GRUB C. There is at least one GB of installation space on the volume. A user has hardware to support two display devices and would like to adjust the system so that Windows are dragged between the two screens vertically instead of horizontally. C. Control Panel > Accessibility Options D. The computer has a 32X or greater speed CD-ROM drive. Control Panel > System B. Display Properties > Appearance Tab C. D. Which of the following Windows controls would be used? A. 5 Answer: C 152. Display Properties > Settings Tab Answer: D 151. Answer: A 149. Korn Shell (Select THREE).CertInside.com CertInside Help you pass any IT Exams . Http://www. 3 C. C. B. Leave CD/DVD media in optical drives during transportation. There is at least 64 megabytes of RAM.CertInside 220-601 B. D. which of the following must be verified? A. Place heavy items on top of laptop case to prevent shifting. 2 B. Which of the following is a boot loader program? A. Place the laptop upside down in an airport x-ray machine. The computer is capable of displaying 640 X 480 resolution. Before Installing Windows XP Professional on a computer.

B. Which of the following utilities backs up the Windows configuration once a day? A. D. Which of the following is the BEST way to regain use of an older driver on a computer running Windows XP? A. System Restore B. DirectX Diagnostic Tool D. A user has a computer running Windows XP and wants to back up files to a writeable CD but does not want to purchase additional software. NTLDR E. 650MHz Answer: B 154. Microsoft Backup B. A. Disk Cleanup to move files onto backup media D. 133MHz B.CertInside D. 333MHz D. 233MHz C. Answer: D 156. Use System Restore to return the operating system to a previous configuration. Which of the following is the minimum processor requirement for Windows XP? A.CertInside. Service Pack 2 to write to the CD Answer: A Which of the following could be used? Http://www.com CertInside Help you pass any IT Exams . C Shell Answer: ABD 220-601 153. System Restore C. C. File Signature Verification Utility C. Download and install the older driver from the hardware manufacturer's website replacing the newer driver. Dr. Watson Answer: A 155. Search the Microsoft Knowledge Base to find the procedure for replacing the display driver. Search for alternate drivers for the display hardware and install an alternate driver.

which of the following function keys should be pressed during setup to load these drivers? Http://www. the short cut Windows key + L performs which of the following functions? A. Hardware Profiles D. two B. four C. C. In a computer running Windows 2000/XP that has no extended partitions on the disk. In Windows XP. Which of the following can be used to remove the driver? A. Environment Variables C. which of the following is the number of primary partitions that an operating system can contain? A. Lets another user log in. Logs the user off. B.com CertInside Help you pass any IT Exams . In Windows XP. A driver has been installed in a computer running Windows XP Professional and the driver does not function correctly. the program files in case the program files need to be restored later. D. Locks the computer. When installing Windows XP onto a SCSI hard disk that requires manufacturer-provided drivers. Answer: A 158. five D.CertInside. Roll Back Driver Answer: D 161. C. seven Answer: B 159.CertInside 220-601 157. a computers settings in case the settings need to be restored later. the computers operating system in case the operating system needs to be re-installed. the System Restore feature is used to take a snapshot of: A. Pastes the clipboard to the desktop. B. D. a users document files in case the document files need to be restored later. Windows Update B. Answer: A 160.

exe -system C:\data\* D. computers with scanners. Some of the desktop computers have the file ntbootdd.com CertInside Help you pass any IT Exams .CertInside A. When run from C:\data. D.sys file is required for: A.CertInside. Answer: D 164. BIOS D. for SCSI devices. F1 B. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A. Recovery CDs Answer: B 163. F8 D. Which of the following network utilities can be used to confirm that a computer can reach the default gateway IP address? Http://www.* -system B. Recovery Console C.com * -remove C. B.exe -s /s Answer: D 165.exe *. command.sys on the root but it is not seen on any laptops. F10 Answer: B 220-601 162. C. F6 C. including all subfolders? A. attrib. copy. msconfig. compatibility with some Windows NT4 applications. A companys computers are running Windows XP Professional. System Restore B. which of the following will remove the system property from files and folders in C:\data. The ntbootdd. desktops with certain chipsets.

IPCONFIG /ALL C. PING D. which of the following would be the BEST command for obtaining network connection configuration information? A. IPCONFIG C.com CertInside Help you pass any IT Exams . WINIPCFG D.COM has more internal command options than CMD.COM when uncompressed. Answer: B 168. NSLOOKUP B. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4. On a computer running Windows XP Professional. REGEDIT Answer: B 167. COMMAND. SP3 must be installed before installing SP4. Which of the following utilities can be used to prevent items from starting during a Windows boot? A.EXE are both included in Windows XP? A. ATTRIB D. B. MSCONFIG C. PING Answer: D 220-601 166.EXE is a self-extracting zip file that yields COMMAND. REGEDIT32 B. CMD. TELNET Answer: B 169.COM is a 16-bit program and is included to service legacy applications that do not work with the 32-bit CMD.CertInside.EXE. Which of the following is the reason that COMMAND. COMMAND. TRACERT B. Http://www. There is no difference but some components use one name and some user the other.EXE.COM and CMD.CertInside A. Which of the following should a technician understand before performing the installation? A. D. C.

A differential backup. SP4 normally includes SP3. Answer: D 220-601 170. C. D. Application Snap-ins D. SP4 requires an upgrade to Windows XP. Product Upgrades Answer: BD 171. A normal backup. Critical Updates C.CertInside B. computer viruses B. D. Key > File > Backup Http://www. Trojan horses E.com CertInside Help you pass any IT Exams . An incremental backup. SP2 must be removed before installing SP4.CertInside. lindows D. Which of the following are important Microsoft update packages? (Select TWO). Which of the following are considered malware? (Select TWO). Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A. B. A. Hardware Upgrades B. infrared mouse C. which of the following should be performed? A. Service Packs E. C. A. To back up only files that have been modified since the last backup was performed. A copy backup. Answer: D 173. sniffer software Answer: AD 172.

D. The computer IP address is 169. Key > Tools > Backup C. A user is now unable to access the Internet and the computer is set to obtain an IP address automatically using DHCP. require advanced user privileges to compress. are Read Only. a Windows Security applet in the Control Panel. spyware Answer: B 176. In Windows XP Professional. are encrypted.0.com CertInside Help you pass any IT Exams . Answer: A 175.CertInside. C. Http://www.CertInside B. files are not able to be compressed using Folder Properties. virus D.2 and no other users are reporting similar problems.254. spam B. DHCP server is operating. D. This may occur because the files: A. are hidden. network cable is plugged into the computer. Answer: D 177. a pop up blocker in Internet Explorer. A technician should FIRST check whether the: A. B. Key > Tools > Export Answer: C 220-601 174. Key > File > Export D. B. an enhanced firewall. adware C. Windows Defender. All of the following security enhancements are included in Windows XP Service Pack 2 EXCEPT: A. B. C. Which of the following programs find ways to make a computer show unwanted banners or popups? A.

Answer: A 180. Anti-virus software update files are called: A. Request the user's PIN number. biometrics C.CertInside C. C. static IP Addressing D. definitions. B. which of the following would be BEST to verify a user's identity? A.com CertInside Help you pass any IT Exams . B. C. Ask for the user's office telephone number. permissions. router is functioning properly. smart cards B. patches. Ask the user to spell the first and last name. anti-spyware D. updates. anti-virus software Answer: D 181. D. network adapter software is installed. When selecting an IP addressing method. D. Answer: D Http://www. DHCP Answer: A 179. Request the name of the user's pet. When resetting passwords. alternate IP Configuration C.CertInside. APIPA B. Answer: A 220-601 178. D. which of the following would be the BEST IP address assignment method for a one subnet network where the computer assigns itself an IP Address? A. Which of the following prevents programs from attacking a system? A.

A laptop powers on but nothing is displayed on the LCD screen. the laptop should: A. system is overheating. To prevent a laptop from overheating. A user reports that the laptop randomly shuts down. An older laptop supports the Advanced Power Management (APM) specification. The laptops manufacturer must supply a proprietary program to configure the power management settings. have half the vents unobstructed. voice navigation B. Http://www. describes how the laptops power management is configured? A. In a typical PDA. scroll wheel D. keyboard Answer: B 183. The heatsink needs cleaning. The power management configuration must be done with the laptops BIOS settings and the Windows Control Panel. A.com CertInside Help you pass any IT Exams . C. stylus C. The power management configuration is done with the laptops BIOS settings. be powered down every 2 hours. Answer: A 185. be placed in the carrying case while it is turned on. LCD cut off switch C.CertInside 220-601 182. Using a temperature monitor. The power management configuration is done with the Power Management Icon on the Windows Control Panel. D. C. which of the following is the primary input tool? A. a technician observes that the Which of the following is MOST likely the cause? (Select TWO) A. malfunctioning keyboard D. dead battery B.CertInside. Which of the following B. be used on a hard surface. Answer: B 184. D. B. wireless network connection interfering with LCD Answer: B Which of the following could be the problem? 186.

SD card bus speed D. D. increase signal coverage for WiFi applications. reduce power usage to the laptops video chip set. WiFi B. heat production B. L2 Cache C. increase the life of the LCD panel. throttle power usage when the laptop is using the battery. Infrared Answer: B 188.com CertInside Help you pass any IT Exams . Answer: D 190. Which of the following should be adjusted to provide maximum battery longevity in a PDA? A. clock speed D. The CPU fan needs replacing. The CPU is set to maximum performance. D. Which of the following wireless mouse and keyboard connectivity methods is currently used in laptops? A. Bluetooth C. A. Answer: AC 220-601 187. A characteristic of a laptops CPU is the ability to: A. C. C. Cellular D. Touch screen sensitivity B. There are too many devices externally attached. E.CertInside B. The user works in a room that is too humid. front side bus Http://www. B. IrDA transfer rate C. Screen backlight Answer: D 189.CertInside. Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO).

When a user would like to access a file server with Universal Name Convention (UNC). D.CertInside E. SLI compatible. C. SMTP server address D. A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer. Http://www. is not turned on. C. hostname and path name B. has not been installed on the user's computer. Answer: D 193. B. Answer: B 194. B. DHCP server information Answer: A 192. which of the following should be done FIRST? A. Before removing a shared folder from a computer on a network. D. MLI ready. Notify all users. HTTP server address on Address Bar C. Close all open files. NLI compatible. cable is unplugged.' The technician should understand that the problem is that the printer: A. A computer that can host dual PCI-Express video cards is said to be: A. power consumption Answer: AE 220-601 191. C. NVEX ready. B. D.CertInside. which of the following information is needed? A.com CertInside Help you pass any IT Exams . driver is corrupt. Remove share privileges. Defragment the computer's hard drive.

B. Active matrix B.CertInside.1GB.4GB. Answer: B The technician should attach 197. a 6 pin round cable. D.7GB. 2. 700MB. C. lithium ion (Li-ion) D. Answer: D 196. Dual scan D. Which of the following types of batteries provides the longest running time for portable devices? A. a 34 pin ribbon cable.CertInside Answer: A 220-601 195. nickel-cadmium (NiCd) C. 9. a 40 pin ribbon cable. an 80 pin ribbon cable. Passive matrix Answer: A 198. A technician receives a laptop that is running out of battery power more quickly than expected. A technician is building a new computer for a client and installing an IDE hard drive. 4. the new hard drive to: A. Active scanning C. A dual-layer DVD-R disc has a maximum data capacity of: A. C. B. alkaline B. Which of the Http://www. D. Which of the following is used to produce the best LCD image on a laptop? A.com CertInside Help you pass any IT Exams . nickel metal-hydride (NiMH) Answer: C 199.

CertInside.CertInside following can the technician do to correct the problem? 220-601 A. Stop using the battery and use alternating current (AC) power for the laptop. wired networks. D. B. B. C. An ink jet printer is printing documents that appear blurred. the lamp does not move. The USB port is bad. A scanner lights up and performs the warm-up process but when the scan button is pressed. The computer recognizes and communicates with the scanner. Replace the battery by purchasing a new battery from the manufacturer. C. C. C. The USB cable is bad. Answer: B 200. Answer: A 201. Answer: B Which of the following could be the cause of the 202. infrared communication. D. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.com CertInside Help you pass any IT Exams . Reboot the computer. Answer: D 203. wireless networks. Print the test page. B. Ping the printer's IP address. IEEE 1284 is a standard for: A. parallel communication. D. D. The user is attempting to scan at the wrong resolution. Print a blank sheet of paper. Which of the following would be the LAST step to take when installing a network printer? A. Replace the AC adaptor by purchasing a new adapter from the manufacturer. problem? A. B. take? Which of the following would be the FIRST step to Http://www. The lamp is locked in place.

Replace all the cables. fixed aperture C. A local scanner will not scan. Verify that the scanner is powered on. media converter. striking B.CertInside A. C.CertInside. B. C. print transceiver. D. Change the paper. Which of the following is MOST likely the cause? A. thermal Answer: D 207. non-continuous D. Replace the printer. A laser printer may be shared on the network by using a network adapter or a: A. D. A user has received a new USB printer and has a USB-powered hub on the computer with three other devices connected to the hub. Check the power supply. Download all the latest drivers and software. The printer is USB 1. There is insufficient power to the hub. D.com CertInside Help you pass any IT Exams . Answer: D 206. Which of the following actions should be taken FIRST? A. Http://www.1 compatible instead of 2. Delete all the drivers and let Windows redetect the device. When a technician attempts to install the new printer. power strip. Answer: C 205. Print a calibration page. B. print server. C. Which of the following methods is used by ink jet printers to facilitate the spraying of ink onto the paper? A.0. Answer: D 220-601 204. the printer cannot be found. B. B.

Answer: D Http://www. The printer does not have the correct print driver. B. Change the default administrator name and password.CertInside C. D. user B. Which of the following is typically the default login name for a wireless home router? A. HPFS B. B. The printer is defective. Clear the motherboard. Reset the BIOS chip. Reset RAM. FAT32 Answer: C 210. D. Which of the following should the user do FIRST? A. router D. C. Assign the router a static IP address. Answer: B 220-601 208. D. A user has purchased a wireless router for a home network. Which of the following is used to reset a password in the BIOS? A. administrator C. Which of the following file systems has integrated security? A. visitor Answer: B 209. Disable all wireless connections. Clear the CMOS Jumper. Install a firewall on the router. Answer: D 211.com CertInside Help you pass any IT Exams .CertInside. CDFS C. EFS D. C.

router is putting out an invalid connection. Which of the following can be enabled to help prevent unauthorized computers from connecting to a company's wireless access point? A. C. C. Answer: C 215. B.CertInside. connection is set to no broadcast. the SSID broadcast D. alternate IP Configuration D. Automatic Private Internet Protocol Addressing (APIPA) Answer: A 213. DNS on the wireless subnet B. The Power User Group has 'Read & Execute' privileges assigned to the files. card is disabled in the Device Manager.CertInside 220-601 212. Only the owner/creator of the files has the necessary permissions to access the files. A wireless network program shows that there is a wireless connection available but there is no SSID associated in the wireless settings. DHCP B. D. B.com CertInside Help you pass any IT Exams . The files have 'Read Only' privileges assigned. DHCP on the wireless subnet Answer: B Http://www. The MOST likely cause is that the wireless: A. certain files cannot be accessed. When logging on to a shared system as a Power User. Which of the following would be the BEST method for the automatic assignment of an IP address for an assigned period of time? A. Which of the following may be the reason for this? A. Answer: A 214. static IP Addressing C. connection is encrypted. The System Account does not have full privileges. MAC address filtering C. D.

Answer: C 217. star B. Key > Tools > Export Answer: C 219. C. printer sharing. NetBEUI. Which of the following is the best method to help prevent malware threats? A. C. USB D. D. Disallow use of the computer. Inform users about the risks involved and how to avoid the risks.com CertInside Help you pass any IT Exams . bridges Http://www. Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A. Internet sharing C. B.CertInside 216. Ethernet/CAT5. Key > File > Export D. A small business customer has a 200-computer network connected with hubs and is reporting that the network is slow.CertInside. Key > File > Backup B. Key > Tools > Backup C. TCP/IP. file sharing. B. enforce secure network data transmissions. D. prevent unauthorized access to the system. force users to enter the password regularly for auditing purposes. ring. An upgrade using which of the following could be suggested? A. prevent burn-in on the screen. Install a software program to track usage. wireless. IPX/SPX Answer: A 220. Answer: B 218. Which of the following are basic networking topologies? A. Take away all rights of the user to use the computer. A password protected screen saver is typically set to: 220-601 A. bus.

Which of the following is the fastest method to transfer data wirelessly? A. C. Machinery is causing interference in the network cable. switches C.1 B.1 D.CertInside B. C. The users account has been locked out. Http://www. WEP. 127.0.0.0. The computer is overheating.CertInside. 802.1 C. 192. Answer: B 224. D.11 Answer: D 223. B. standard infrared C. 10. IrDA. brouters Answer: B 220-601 221.0.1 Answer: B 222. Which of the following IP addresses is reserved for testing the TCP/IP on a local host? A.0. A short-range. Bluetooth B. General Packet Radio System (GPRS) D.168. The servers are having hard drive problems. Which of the following is MOST likely the problem? A. VoIP.16. B. 172.0.com CertInside Help you pass any IT Exams . radio-based communications system suitable for linking accessories to a computer would be: A. The workstation is experiencing difficulty staying connected to the servers and randomly disconnects from the network. routers D. A new workstation is near the machine room and has been added to the Ethernet network.

has a greater range of distance.11g over wireless IEEE 802. frame relay B. encryption. An advantage of wireless IEEE 802.11b is that wireless 802.com CertInside Help you pass any IT Exams .CertInside D. The limited range of an IEEE 802. has less interference.CertInside. bilinear amplifier C.11g: A. Residential Router C. PC assigns its own E. access point D.11g network could be extended by adding which of the following devices to the network? A. D. Answer: A Http://www. Which of the following assigns IP addresses to computers on a network? (Select TWO). C. Bluetooth. C. Answer: B 227. is no longer supported by Windows XP SP2. is faster at moving data. DHCP Server D. D. Exchange Server B. Bluetooth relay Answer: C 228. Answer: D 220-601 225. A. wireless card. network cable. Switch Answer: BC 226. B. smart card. WEP is a form of: A. B.

C. Which of the following network models is ideal for a small office? A. Active scanning C. MLI ready. Which of the following types of connectors is on the end of an Ethernet cable? A. client server B.CertInside 220-601 229. RJ-11 Answer: C 231. alkaline B. A computer that can host dual PCI-Express video cards is said to be: A. nickel metal-hydride (NiMH) Answer: C 232.com CertInside Help you pass any IT Exams . Which of the following types of batteries provides the longest running time for portable devices? A. token ring C. NVEX ready. DB-9 C. B. Which of the following is used to produce the best LCD image on a laptop? A. Dual scan Http://www. Active matrix B. nickel-cadmium (NiCd) C. Answer: A 233. NLI compatible. peer to peer D. RJ-45 D. RS-232 B. D. FTP Answer: C 230. SLI compatible.CertInside. lithium ion (Li-ion) D.

HTTP server address on Address Bar C. Replace the keyboard. C. Close all open files.CertInside D. B. D. Notify all users. Answer: B 237. SMTP server address D. D. Print a blank sheet of paper. which of the following should be done FIRST? A. DHCP server information Answer: A 235. Answer: B Http://www.CertInside. hostname and path name B. Clean the keyboard with compressed air. Passive matrix Answer: A 220-601 234.com CertInside Help you pass any IT Exams . D. Before removing a shared folder from a computer on a network. C. which of the following information is needed? A. Ping the printer's IP address. Print the test page. Answer: A 236. Reboot the computer. B. C. Check the PS/2 connection to the motherboard. B. Remove share privileges. When a user would like to access a file server with Universal Name Convention (UNC). A previously functional keyboard has now stopped working. Defragment the computer's hard drive. Which of the following actions should a technician take FIRST? A. Clean the PS/2 connector on the keyboard. Which of the following would be the LAST step to take when installing a network printer? A.

0GB of free space. Replace the battery by purchasing a new battery from the manufacturer. D. 64MB ram. A dual-layer DVD-R disc has a maximum data capacity of: A. driver is corrupt.' The technician should understand that the problem is that the printer: A. 9. 233Mhz Intel Celeron Processor. C. Which of the following computer configurations meets the minimum hardware requirements for installing Windows XP? A.1GB. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced. and SVGA with monitor capable of 800 x 600 resolution. 1. Replace the AC adaptor by purchasing a new adapter from the manufacturer. 700MB. B. 4. Http://www. 166Mhz Intel Pentium.0GB of free space.5GB of free space. 1. has not been installed on the user's computer. 2. 2. 1. D. C. 233Mhz Intel Pentium II processor. following can the technician do to correct the problem? A. C. A technician receives a laptop that is running out of battery power more quickly than expected. cable is unplugged. D. 64MB ram.com CertInside Help you pass any IT Exams .7GB. and SVGA with monitor capable of 800 x 600 resolution.CertInside 238. AMD 133Mhz Overdrive. C. B. is not turned on. A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer. B. D. and VGA with monitor capable of 800 x 600 resolution. 64MB ram.CertInside. and VGA with monitor capable of 800 x 600 resolution.4GB. B. Answer: D 220-601 239.0GB of free space. Answer: D 241. Stop using the battery and use alternating current (AC) power for the laptop. 128MB ram. Answer: B Which of the 240.

D. System Restore B. B.com CertInside Help you pass any IT Exams . test mode. C. The first phase of Windows XP installation is known as: A. Dr. FDISK D. A computer purchased six months ago is operating more slowly and takes longer to open documents. performance? (Select TWO). text mode. Disk Defragmenter B. Watson Answer: AD The Which of the following could be used to improve the computer's 243. A user is reporting that each time the computer is started a chat program begins and the user has to turn the chat program off. Disk Cleanup E. WINIPCFG Answer: B 244. Task Manager D. SCANDISK C. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A.CertInside Answer: D 220-601 242. MSCONFIG C. VGA mode. DOS mode. Which of the following can be used to disable the program from starting when Windows starts up? A.CertInside. BIOS Http://www. IPCONFIG B. Answer: D 245. Recovery Console C. A. computer has never been connected to the Internet.

ini. The technician should boot the system: A. which of the following is the filename created by Virtual Memory? A. copy C.SWP C.dat. A. Which of the following types of backups require that a normal back up be accomplished first? (Select TWO). incremental D. into Safe Mode with Networking and install the drivers from the network share. into Safe Mode with Command prompt and install the drivers from a USB device that contains the drivers. system. VMM32. An operating system will not boot normally and a technician wants to attempt to correct the problem by installing updated drivers that are on a network share. In Windows 2000/XP. daily B. Recovery CDs Answer: B 220-601 246.PAR B. differential E. D.SYS Answer: D 249.dat and system.ini and user. into Safe Mode and install the drivers from a USB device that contains the drivers. the registry data files consist of: A.CertInside D. B.dat. normally and install the drivers from the network share. full Answer: CD 248. In Windows 2000. username. 386PART.VXD D.dat and user. Answer: D 247.ini. Answer: C Http://www.ini and user.CertInside. D. PAGEFILE. C. WIN386. B. C. username. ntuser.com CertInside Help you pass any IT Exams .

Answer: A 220-601 251. System D. displays the message. defragment the hard drive D. Ask the user whether a partition change has been made to the drive. B. defragment the hard drive. Local Security Policy C. A. Which of the following would be used to check which users have permissions to install drivers? (Select TWO). Boot using the recovery console and run FIXBOOT.CertInside 250. troubleshooting? A. Boot using the recovery console and run FIXMBR. format a floppy disk. A Windows system will not start and on a black screen. backup of data C. Security Center B. repair file system problems. D. run MSCONFIG E. The Command CHKDSK/F is used to: A.com CertInside Help you pass any IT Exams . C. deletion of temporary files B. To optimize system performance. run a registry backup program Answer: ACE (Select THREE). run anti-spyware/malware program F. Answer: C Which of the following would be the FIRST step to take when 252. Perform a System Restore. Add Hardware E.CertInside. Windows could not start because of a computer disk hardware configuration problem. D. 253. User Accounts Answer: BE Http://www. B. check the windows registry. which of the following should be scheduled regularly? A. C.

compatibility with some Windows NT4 applications. Which of the following is used to change system parameters in Windows XP. for SCSI devices. Answer: D 257. System Properties D. C. Device Manager Answer: C 256. B. desktops with certain chipsets.g. System Restore D. Which of the following are characteristics of the System Restore utility? A. The ntbootdd. D.com CertInside Help you pass any IT Exams . Does not restore My Documents to an earlier state. Windows Explorer C. (e. Http://www.sys on the root but it is not seen on any laptops. (Select THREE). Which of the following should be used to enable the Quick Launch bar? A. Disk Defragmenter B. Some of the desktop computers have the file ntbootdd. Restores My Documents to an earlier state. Display Properties C.sys file is required for: A. Task Manager D. MSCONFIG Answer: A 255. Disk Management B. computers with scanners. Recycle Bin C.CertInside 220-601 254. Which of the following applications in Windows XP would be used to ensure that a deleted file cannot be restored? A. virtual memory. A companys computers are running Windows XP Professional. Disk Cleanup Answer: B 258.CertInside. Taskbar Properties B. B. swap file)? A.

Which of the following steps can be taken to go to Windows Explorer? (Select TWO). F. Start > Control Panel > Windows Explorer C. Event Viewer C. Windows Registry Answer: C 262. MSCONFIG D. Start> Programs > Accessories > Windows Explorer Answer: AD 260. B. Answer: ACF 220-601 259. 16GB D. D. Start > Run > type winexplorer D. Which of the following tools is designed for temporarily disabling some startup software and services for diagnostic purposes? A. Saves configuration settings. Which of the following should a technician understand before performing the installation? A. E. Http://www. Recommended method of eliminating viruses. 32GB Answer: A 261. SP3 must be installed before installing SP4. 8GB C. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4. Available on all NTFS-formatted systems. Which of the following is the maximum amount of RAM that Windows XP Professional will support? A. Right click Start > Windows Explorer B. A. SP2 must be removed before installing SP4.CertInside C. Available on Windows XP. 4GB B.com CertInside Help you pass any IT Exams .CertInside. Task Manager B.

Which of the following should be done when traveling with a laptop? A. Throw the batteries in a trash can. C. Which of the following classes of fire extinguisher should be used for a fire in a computers power supply? A. SP4 normally includes SP3. Store components in aluminum foil bags. Use a carrying case that provides adequate shock prevention. D. B C. Wear an anti-static wrist strap.CertInside C. Determine local guidelines for disposing of hazardous material. Answer: D 266. Place plastic foam over the equipment. Answer: D Http://www. B. Store components in plastics containers. Place heavy items on top of laptop case to prevent shifting. Which of the following actions should be taken to prevent electrostatic (ESD) when working on a computer? A. SP4 requires an upgrade to Windows XP. Place the batteries in a large box and place the box in a cool dry location. Recharge the batteries for reuse. A B. D. Answer: D 220-601 263. Place the laptop upside down in an airport x-ray machine. Answer: A 265. B.com CertInside Help you pass any IT Exams . B.CertInside. D. Leave CD/DVD media in optical drives during transportation. D. C D. D Answer: C 264. Which of the following is the correct disposal procedure for laptop batteries? A. C. C.

Answer: B 271. D. The technician has fallen clear of the connection and is unresponsive. B.CertInside 267. The technician should: Http://www. Start cardiopulmonary resuscitation (CPR). Notify emergency services. Answer: C 220-601 268. stand on a carpeted surface. D. D. C. Put on Level-3 HAZMAT gloves and pour the remaining liquid down a floor drain. Send the bottle and remaining contents to an appropriate recycling center. Answer: C 270. B. the customer asks for confidential information about a technicians company.com CertInside Help you pass any IT Exams . D. Which of the following actions should be taken FIRST? A. Pull the co-worker away from the area. When placing fingers or hands inside an open computer. C. degaussing of the hard drive.CertInside. keep fingernails well trimmed. A technician discovers a half-empty bottle of acetone. a technician should: A. Which of the following should the technician do to dispose of the acetone? A. Fill the bottle with water. A technician comes into contact with an exposed electrical connection. While working on a customers computer. B. C. your hands from burn injury. electrical shock. wash the hands in soap and water. Wearing an anti-static wrist strap prevents: A. Answer: B 269. wear an anti-static wrist strap. shake the bottle and pour the contents down a sink drain. damage to computer components. B. Shut off the electricity. C. Unscrew cap of bottle and let the acetone evaporate for 48 hours.

Answer: C 272. A technicians company has procedures that are used when building computers. D. A technician is working at a customer's home when the technician's cellular telephone rings and the caller ID indicates that the call is the technician's friend. Which of the following actions should the technician take? A. B.CertInside A. A customer reports that their one GHz laptop is operating at 700MHz. C. Encourage other technicians to build computers according to the technicians methods. D. Tell the customer that the call must be answered and that the technician will return soon. Revise the pages in the companys procedure manual. Build the computers the way the technician thinks is best. is utilizing CPU throttling technology. D. continue the discussion if the customer agrees to keep the discussion confidential. inform the customer that this information cannot be discussed. C. The MOST likely cause is that the system: A.CertInside.com CertInside Help you pass any IT Exams . had the incorrect processor installed. Which of the following BEST describes Windows XP Standby mode? A. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses Http://www. Which of the following would be the BEST way to handle the incoming call? A. answer the call. Answer: A 275. Ignore the call and let the voicemail answer the call. C. The technician does not agree with the procedures. Answer: C 274. Do not answer the call but send a text message while onsite. needs additional memory to operate at one GHz. 220-601 C. provide the customer with limited information. D. Answer: B 273. give the customer misleading information. B. Ask the customer to wait for a moment. Follow documented processes and discuss concerns with the supervisor. and speak for a short time. B. only operates at one GHz when overclocking is enabled. B.

In a typical PDA. data will be lost. C. Which of the following is the common size of a laptop hard disk drive? A. data will be saved.12 cm) Answer: B 277. scroll wheel D. 5.CertInside. 3.25 cm) C.75 cm) D. 220-601 B. C.25 in (13. Answer: D 278.com CertInside Help you pass any IT Exams .CertInside power. In the laptop carrying case. Answer: A 276. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power. data will be saved. A heavy cardboard box and crumpled newspaper. Which of the following would be the BEST packaging option when shipping a laptop? A.5 in (8. B. D. Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO). D. 1. A. heat production Http://www. stylus C.5 cm) B. 2. keyboard Answer: B 279.5 in (6. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power.8 in (4. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses power. In a hard case with internal padding. which of the following is the primary input tool? A. voice navigation B. data will be lost. Using large pieces of Styrofoam.

determines which applications can be loaded on a laptop. D.CertInside. hot-pluggable. number key is stuck. C. This may be occurring because the: A. is needed to ensure proper brightness. hot-removable. B. sticky keys have been activated. Http://www. B. B. C. which of the following should a technician do FIRST? A. Answer: B 283. It is important to know the default resolution of an LCD monitor because the default resolution: A. D. B. Answer: B 282. When installing a computer component. C. Unplug the computer. Put on an anti-static wrist strap. Remove the screws from the side of the computer case. clock speed D. on the fly.com CertInside Help you pass any IT Exams . front side bus E. power consumption Answer: AE 220-601 280. Number Lock is on. L2 Cache C. Function Key is on. D. When typing letters on the keyboard of a laptop. informs a user how to clean the monitor.CertInside B. High-speed peripherals that are inserted and removed at any time while the machine is powered on are called: A. hot-swappable. C. a user obtains some letters and some numbers. Answer: C 281. will allow many LCDs to perform optimally.

C. 40 D. Upgrading the memory. Answer: BC 287. A. B. Unplug the power supply from the motherboard. Answer: C 286. The device ID is set incorrectly.CertInside D. D. D. D. Answer: A Which of the following is 285. The cable is not inserted correctly. Spindle. B. Driver / Firmware update. Read/Write Heads. The drive capacity is too small. Upgrading the processor. The drive model is not compatible with the system. Which of the following is the number of pins in an IDE ribbon cable? A.com CertInside Help you pass any IT Exams . C. E. MOST likely the cause? A. Platters.CertInside. Data is stored on a hard drive in the: A. Which of the following items are examples of preventative maintenance for a computer? (Select TWO). C. Memory Coil. B. 50 Answer: C Http://www. Answer: C 220-601 284. Ensuring a proper environment. Visual inspection of the components. 16 B. A technician installs a new floppy drive and the system does not recognize the drive. 34 C.

AGP C. 11Mbps Answer: A 292. Run Recovery CDs. Perform a backup of data. SATA Answer: B 290. D.4Mbps D. Answer: B 291. After installing an external hard drive. Which of the following would be BEST to do before diagnosing or repairing a computer? A. EISA B. B. The removable drive letter Http://www. Run the Recovery Console. The next available drive letter B. 54Mbps B. the part of the head assembly that moves across the CD-ROM is the: A. D. C. In a CD-ROM drive. 14. B.CertInside 220-601 288.11g is: A. the external drive will show up as which of the following drive letters? A. C. Disc Loading Mechanism. 32Mbps C. Head Actuator. The maximum theoretical speed of IEEE 802. Perform Windows updates. Which of the following slot types is MOST commonly used by a graphic card? A. VGA D.CertInside. A computer contains an internal hard drive with one logical drive. Spindle Actuator.com CertInside Help you pass any IT Exams . Answer: C 289. Photo Detector.

Which of the following is MOST commonly used to easily install a CPU on a motherboard? A. ZIF B. Answer: A 295. Which of the following should be checked FIRST? A. a surge protector. a DSL modem. Pin grid array C. D. Answer: A 296. a user cannot find a file name or remember where the file is saved. Start > My Documents B. Z: Answer: A 220-601 293. B. Start > Programs D. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver.com CertInside Help you pass any IT Exams . a USB 2. E: D. D.0 mouse. a memory upgrade. Start > Settings C. Base plate mount Answer: A 294.CertInside. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. A computer that will be used for audio/visual purposes may require: A. In Windows XP.CertInside C. To view the display drivers in Windows XP. C. C. Start > Search Answer: D Http://www. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. which of the following should a technician do? A. B. Thermal grease D.

Residual heat may cause damage to the unit's internal components. Which of the following actions should a technician take FIRST? A. Hard drive C. Reseat the video card to eliminate any shifting that occurred during the move. Answer: A Http://www. which of the following is a primary reason to power down the unit properly before unplugging the unit from an outlet? A. Heat stress may cause the unit's fan to malfunction.CertInside 220-601 Which of the 297. After a computer is moved the screen shows a message stating. the computer and monitor turn on. The unit's circuitry may melt. B. D. following may be the cause of the problem? A. B. IEEE1394/Firewire card Answer: BD 300. Ensure that the power cable is connected to the computer. D. Which of the following components can store data? (Select TWO). The incorrect drivers are installed. Ethernet connector D. B. C. No Signal. and the hard drive light blinks as the computer accesses the hard drive. Answer: C 299.com CertInside Help you pass any IT Exams . Check the monitors menu and ensure that the monitor is set to display the 640x480 video mode at boot. Flash drive E. C. The new card is not DVI compatible. C. A. When operating a visual projector. Answer: B 298. When the power buttons are pressed. A technician has installed a new video card and the computer will now only boot into VGA mode. the keyboard lights flash. D. The external monitor is not compatible. There is an operating system incompatibility. a single beep is heard.CertInside. Ensure that the video cable is connected from the monitor to the VGA / DVI port. SPDIF connector B. The unit may cause a blown fuse.

Read the material to determine why the material is marked confidential. a 40 pin ribbon cable. C. Do nothing as long as the customer is present. Which of the following is important for a technician to do when speaking with a customer on the telephone? A. Answer: B 302. C. B. A technician is working on a users computer. Ask the customer to please put the confidential material away. Let the customer direct the call and record only the details that the technician determines is important. Let the customer explain the problem and record all information given. B. an 80 pin ribbon cable. the new hard drive to: A. a 34 pin ribbon cable. a 6 pin round cable.com CertInside Help you pass any IT Exams . Which of the following actions should the technician take? A. Remain in control of the call and gather relevant information from the customer. Answer: C 304. Keep the customer on the call until the problem is completely resolved. C. Place the figurines into the users desk drawer. Place the figurines in a box and leave the box on the users desk. Ask the user to remove the figurines. Which of the following should the technician do? A. B. A technician is building a new computer for a client and installing an IDE hard drive. The user has small figurines on top of the computer which need to be removed for the technician to work on the computer. D.CertInside 220-601 301. D. Answer: D 303. A technician is repairing a customers workstation and observes paperwork marked as confidential on the customers desk. D. C. B. Gather the figurines and give them to the users supervisor.CertInside. Ask the customer why the information is confidential. D. Before removing a shared folder from a computer on a network. Answer: B The technician should attach 305. which of the following should be done FIRST? Http://www.

Dual scan D. Close all open files. Defragment the computer's hard drive. Http://www. D. Ping the printer's IP address. B. D. SLI compatible.7GB. 4. B. Remove share privileges. Answer: A 307. Print the test page. Active scanning C. C. 2. B. D. 700MB. Print a blank sheet of paper. A computer that can host dual PCI-Express video cards is said to be: A. C.4GB. Reboot the computer. Answer: B 220-601 306.1GB.com CertInside Help you pass any IT Exams . MLI ready. C. A dual-layer DVD-R disc has a maximum data capacity of: A.CertInside A. Active matrix B. NVEX ready. Which of the following would be the LAST step to take when installing a network printer? A. Which of the following is used to produce the best LCD image on a laptop? A. Answer: A 309. C. D. B. Passive matrix Answer: A 308. Notify all users. 9.CertInside. NLI compatible.

Replace the AC adaptor by purchasing a new adapter from the manufacturer. A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer. lithium ion (Li-ion) D. is not turned on. hostname and path name B. Answer: B Which of the 313.CertInside. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced. D. alkaline B.' The technician should understand that the problem is that the printer: A. B.CertInside Answer: D 220-601 310. following can the technician do to correct the problem? A. A technician receives a laptop that is running out of battery power more quickly than expected. which of the following information is needed? A. DHCP server information Answer: A 311. C. B. D. nickel metal-hydride (NiMH) Http://www. driver is corrupt. When a user would like to access a file server with Universal Name Convention (UNC).com CertInside Help you pass any IT Exams . HTTP server address on Address Bar C. C. Stop using the battery and use alternating current (AC) power for the laptop. Answer: D 312. has not been installed on the user's computer. Which of the following types of batteries provides the longest running time for portable devices? A. cable is unplugged. Replace the battery by purchasing a new battery from the manufacturer. SMTP server address D. nickel-cadmium (NiCd) C.

C. which of the following steps would be taken to set the permissions for a user to print within a specific time frame? A. Answer: B Which of the following could be the cause of the Http://www. The user is attempting to scan at the wrong resolution. D.CertInside. Printers and Faxes > right click the printer > Properties > Advanced tab > select the time D. the lamp does not move. solid ink C. The lamp is locked in place.com CertInside Help you pass any IT Exams . Which of the following is the number of pins in the connector end of a standard parallel printer cable? A. In Windows XP. Printers and Faxes > right click the printer > Properties > Printer Settings > select the time B. B. Which of the following printers is typically faster and MOST efficient? A. ink jet D. The USB cable is bad. 25 Answer: D 317. Printers and Faxes > right click the printer > Properties > Security tab > Time C. Printers and Faxes > right click the printer > Properties > General tab > Time Answer: C 316. 15 D. The computer recognizes and communicates with the scanner. A scanner lights up and performs the warm-up process but when the scan button is pressed. 9 B. laser Answer: D 315. problem? A. 12 C.CertInside Answer: C 220-601 314. thermal B. The USB port is bad.

Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO).CertInside 318. The toner cartridge is installed backwards. B.CertInside. heat production B. Connect the printer to the computer and then Windows Plug and Play will automatically install a generic text-only driver. clock speed D. C. An incorrect voltage is being placed on the corona wire. The printer is offline. A. toner Answer: D 220-601 319.com CertInside Help you pass any IT Exams . A. The toner release strip was not removed. Connect the printer to the computer and the Windows Plug and Play will tell the technician where to find the drivers on the internet. B. Answer: A 320. A laser printer is not printing after a new toner cartridge was installed. L2 Cache C. Answer: D Which of the following may cause this? 321. Install a generic driver from the same manufacturer and connect the printer after the drivers are installed. C. thermal paper D. Install the drivers from the manufacturers CD and the installation procedure will tell the technician when to connect the printer. A technician is installing a local USB printer. front side bus E. ink cartridge C. dye sublimation ribbon B. Which of the following is a laser printer consumable item? A. power consumption Answer: AE Http://www. D. Which of the following would be the BEST steps to take? A. D.

To decrease noise from the hard drive. does not have enough free RAM. In a typical PDA. D. The laptop will not turn on when plugged in to the AC adapter.CertInside 220-601 322. lacks hardware or device driver support. C. D. The laptop turns off when unplugged from the AC adapter. is not plugged in to an outlet. which of the following is the primary input tool? A. stylus C. Answer: A This may be happening because the 324.CertInside. The alternating current (AC) adapter gets very hot. B. The machine is running slowly. Which of the following could be a sign that the battery in a laptop is malfunctioning? A. XGA D. which of the following is a reason to adjust the power scheme to turn off the power to the monitor and hard drive in a laptop? A. scroll wheel D. UXGA C.com CertInside Help you pass any IT Exams . Which of the following is the standard name for a display of 1280 pixels horizontally by 1024 pixels vertically? A. voice navigation B. SVGA B. keyboard Answer: B 326. SXGA Answer: D 325. A laptop fails each time a user attempts to perform the hibernation function. is not activating Windows XP. Answer: D 323. laptop: A. B. Http://www. C. When running Windows.

To verify that the keyboard is at fault when there are multiple keys on a laptop keyboard that do not function.CertInside B. D. To help decrease the temperature in the room. Answer: C 220-601 327. Verify that the keyboard is enabled in BIOS. B. Which of the following is the recommended preventive maintenance for a laser printer? A. blow out the toner excess with compressed air and clean the area with acetone. Remove the printer cover.CertInside. C. technician is grounded. Configure the central back up server to back up their data when they are logged off the company's network. Which of the following should be done to ensure that data on the local drives of a laptop is backed up? A. a technician should ensure that the: A. B. D. power cable is connected. D. C. B. To extend the laptops life. Answer: D 330. Before installing a new AGP video card in a workstation. Use the Scheduled Task Wizard to regularly schedule a disk cleanup. B. which of the following steps should a technician take FIRST? A. Answer: A 329. Replace the keyboard in the laptop. video card is grounded. CPU is inserted correctly. C. Enable Wake-on-LAN in the BIOS settings. Blow the loose toner out of the printer with a domestic vacuum cleaner then use a damp cloth with isopropyl alcohol Http://www. D. To conserve the laptops battery power. Remove the printer cover.com CertInside Help you pass any IT Exams . Use the Scheduled Task Wizard to regularly schedule a System Backup to a network drive. Plug in an external keyboard and test the external keyboard. Answer: C 328. C. A user has a laptop with a docking station that is used in the office and at home. blow out the toner with the mouth then use a paper towel to remove the excess toner. Disassemble the laptop and look for signs of damage to the keyboard. C.

B.CertInside. A technician is asked to refill a toner cartridge but is concerned that handling toner may affect the technicians health. Check the invoice for the toner and then contact the reseller. Which of the following actions should the technician take FIRST? A. employees C. Research the individual chemical components of toner. employers B. a Hazardous Materials (HAZMAT) Bulletin. an OSHA 12-354 Bulletin. In distributing hazardous materials. a Toxicology Report. manufacturers Answer: A 333. Ask other technicians whether health problems have been experienced after handling toner. Check the Material Safety Data Sheet (MSDS) for the toner. Remove the loose toner with a micron filtered vacuum then using a toner cloth wipe the remaining toner particles. a Material Safety Data Sheet (MSDS). Answer: C 332.com CertInside Help you pass any IT Exams . which of the following is responsible for making Material Safety Data Sheets (MSDS) available to workers? A. Which of the following is the minimal amount of electrostatic discharge (ESD) that can damage computer components? A. Detailed information from a manufacturer about the physical and chemical properties of a substance and the hazards and precautions for safe handling and use is contained in: A. D. B. 30 volts Http://www. D. Answer: A 334. distributors D.CertInside to wipe the remaining toner particles. 220-601 D. Answer: D 331. C. C.

Answer: C 337. 30. Set up the EFS within Windows. B. 3000 volts D. technology that helps gather information about a user without that users knowledge.CertInside. Call a hazardous materials company for disposal of the batteries. D. Wearing an anti-static wrist strap prevents: A. degaussing of the hard drive. A user wants to set up a basic level of security for a computer and no one should be able to access the system without a password. D. Place the batteries in a plastic bag. your hands from burn injury. program that can use the Internet to transfer information to a remote computer. Set up a BIOS password. file that replicates itself. Set up a password for the Windows Guest account. The BEST description of spyware is any: A. 300 volts C. C. D. Answer: B 338. D. Collect and send the batteries to a licensed recycler.CertInside B. Http://www. Answer: A 336. Convert the users FAT32 partition to NTFS. damage to computer components. electrical shock. technology that runs in the background without any interaction. B. C. Dispose of the batteries in any trash can.000 volts Answer: A 220-601 335. C. Which of the following would be the BEST action to take? A.com CertInside Help you pass any IT Exams . B. C. Which of the following would be the correct method of disposing of old laptop batteries? A. B.

1 to 192. E.1 to 169.0.254.16.com CertInside Help you pass any IT Exams .0. computer lock Answer: BC 342. C.168.255 Answer: D 341.254. Which of the following is a type of authentication technology? (Select TWO). D. When connecting to a network or the Internet. A. 10.254 D. Install all of the available service packs. Change the desktop resolution. adware B.254 C.255.CertInside. which of the following should be done? (Select TWO).16.0. 172.254. Turn on the Windows firewall.254. Remove any unused desktop icons. Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A. biometrics D.254.1 to 172. B. username E.0.0. Key > Tools > Backup C.1 to 10. Key > File > Export D. Http://www. 169. 192.168. smart cards C.254 B. Which of the following IP address ranges would indicate that a computer is connected to a network using automatic private internet protocol addressing (APIPA) rather than DHCP or static IP addressing? A. Key > Tools > Export Answer: C 340.CertInside Answer: C 220-601 339.0. Key > File > Backup B. A. Install a file share program.

spyware remover B. wireless access of clients to the company's network needs to be secured. Answer: D Http://www. Use biometric security devices. In Windows XP. Authenticate with MS-CHAP security. Which of the following would be used to prevent potentially harmful pages or display ads from showing while browsing the internet? A. FTP Service D. Disk Quota Answer: D 344.com CertInside Help you pass any IT Exams . Disk Striping D. ActiveX control Answer: B 346. Disk Management B. Which of the following describes the amount of information that a user can store? A. EFS B.CertInside. which of the following provides file and folder level encryption? A. In an office complex with several businesses. DFS C. Do not broadcast the SSID. Which of the following is the BEST solution? A. Turn down the signal strength. D. popup blocker C. WEP Answer: A 345.CertInside Answer: AC 220-601 343. DNS D. B. Disk Mirroring C. C.

Vampire Tap C. Place the laptop in a locked cabinet.CertInside. firewall D. D. Bluetooth Http://www. network cable is plugged into the wall and the computer. DNS server is functioning. Which of the following is the fastest method to transfer data wirelessly? A. Answer: B 348. D.CertInside 220-601 347. In addition to an IP and subnet address. A user can no longer access the network and it is discovered that the network IP address is 169. Which of the following connectors is typically used to terminate a coaxial cable? A. C. WINS server is functioning. Ask a co-worker to watch the laptop while the technician is out. Place the laptop in a drawer. network interface card (NIC) is seated properly.254. A technician should check to determine whether the: A.com CertInside Help you pass any IT Exams . RJ-45 D. RJ-11 B. BNC Answer: D 351. Put several folders on top of the laptop to hide the laptop. B. router C. Answer: D 350. Which of the following is the Best way for a technician to secure a laptop on a desk in an office? A. B. switch Answer: A 349.14. C.23. which of the following is needed in the Windows network configuration to access the internet? A. gateway address B.

bilinear amplifier C. General Packet Radio System (GPRS) D. access point D. Peer-to-Peer Mode Http://www. Bluetooth relay Answer: C 353. PING B. Configure a remote access service (RAS) then use a dial-up modem to access the network.com CertInside Help you pass any IT Exams . Install and configure a wireless network.11g network could be extended by adding which of the following devices to the network? A. standard infrared C. IPCONFIG /all C.CertInside B. C. Patch two Ethernet cables together with a repeater. Which of the following can be used to make a wireless connection between two computers? A.CertInside. 802. Which of the following will be LEAST expensive to implement? A. Hyper terminal B. The limited range of an IEEE 802. In Windows 2000. D. Deploy a fiber cable connection to the new location. A technician is adding a workstation beyond the reach of standard Ethernet cable. frame relay B. Answer: D 355. B.11 Answer: D 220-601 352. which of the following commands is used to determine the IP address and how the address was assigned? A. FTP GET Answer: B 354. NET SEND D.

A. interface speed C. C. MAC address D.CertInside C.com CertInside Help you pass any IT Exams . TCP/IP C. B. DHCP Answer: D 359. verify that the NIC is enabled in the BIOS. D. A users computer is running Windows XP Professional. whether the interface is full duplex or half duplex E. Ethernet Answer: B 220-601 356. ensure that the NIC is seated correctly. ARP B.CertInside. DNS D. CAT6 UTP B. A TCP/IP network interface that is configured to use DHCP obtains which of the following information from the DHCP server? (Select THREE). IP address B. Which of the following assigns IP addresses automatically? A. ensure that the driver is up to date. Which of the following cable types will allow the longest distance without using a repeater? A. single mode fiber Http://www. default gateway address Answer: AEF 358. FTP D. Answer: B 357. The user reports installing a new network interface card (NIC) and now is unable to access the Internet. A technician should FIRST: A. check whether the computer boots and Windows starts correctly. subnet mask F.

D. System Restore B.dat. Answer: C 362. In Windows 2000/XP. UTP Answer: B 220-601 360. has not been signed by the Windows Hardware Quality Lab. . An unsigned driver means that the driver: A.chm.doc.CertInside. . multi mode fiber D. REGISTY /EDIT Http://www. B. BIOS D. .CertInside C. Recovery CDs Answer: B 363. C. is incompatible with Windows XP. C. B. D. Answer: D 361. A. is not signed by the Hardware Abstraction Layer (HAL). The suffix for help files is: A. which of the following are valid commands that can be typed into the 'Run dialog box to access the registry editor? (Select TWO).com CertInside Help you pass any IT Exams . REGEDT32 C. . Recovery Console C. REGEDIT B. A technician is updating the video drivers on a Windows XP system and encounters a dialog box warning that the driver is unsigned.mdb. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A. is currently in a beta state.

Windows Update Answer: D 365.CertInside D. Which of the following can be used to determine a computers boot sequence? A. Which of the following tools is designed to access the stored computer-specific and user-specific settings on a Windows workstation? A. D. a user can run which of the following utilities? A. documents. Windows Disk Cleanup C. Drag and drop files onto an external drive. A user purchased a computer with Windows XP and wants to transfer all pictures. Windows Device Manager B. REG /EDIT E. Windows Configuration Utility D.com CertInside Help you pass any IT Exams . C. music. BIOS settings Answer: D 366. REGEDIT32 Answer: AB 220-601 364. also running Windows XP. and favorites in Internet Explorer from the old computer. Use the User State Migration Tool (USMT). Computer Management Console B. Connect the old hard drive as a slave to the new hard drive and then copy the files.CertInside. To improve the security of a Windows based operating system. B. REG32 /EDIT F. Systems Properties Console C. Which of the following solutions would be easiest? A. Use the Files and Settings Transfer Wizard. Answer: B 367. REGEDIT Http://www. MSCONFG B. Services Console D.

CertInside. Answer: AC 370. Which of the following features can be disabled to increase a computers performance? A. Return to a restore point.com CertInside Help you pass any IT Exams . Which of the following stores information about user specific settings as well as computer specific information required for Windows to start successfully? A.CertInside C. B. Which of the following can be typed into Windows Command Prompt to list hidden files? A. Windows Registry Answer: D 371. ATTRIB -h C. Task Manager D. DIR /AH Answer: D 369. Reboot to VGA mode. Which of the following procedures should be used when troubleshooting a computer running Windows XP? (Select TWO). Event Viewer D. ATTRIB +h D. E. Format and reload operating system. Boot to safe mode. Task Manager Answer: B 220-601 368. Plug and Play Http://www. MSCONFIG C. C. DNS Client C. Event Viewer B. A. Fast User Switching B. DIR /W B. Boot to external hard drive. D.

The Windows Security Center. WINS Services Answer: A 220-601 372. Add/Remove Programs C. preventing children from viewing questionable content online. C. preventing popups from occurring when using the browser. Debugging Mode with Command Prompt Only C. Logging out and Logging in. Answer: D 375. B. Which of the following options are available from the Windows Advanced Options menu? (Select THREE). Directory Services Restore Mode B. B. helps a user by: A. Add New Hardware Wizard B. A computer running Windows XP Professional SP2 allows multiple users to be signed in at once without logging out of the previous profile. Fast User Switching. Ctrl+Alt+Del. D. SVGA Mode F. D. This feature is called: A.CertInside. alerting the user to outdated virus protection.com CertInside Help you pass any IT Exams . C. included with Service Pack 2 for Windows XP.CertInside D. Run As. Safe Mode with Networking D. Http://www. alerting the user to outdated spyware protection. Which of the following would allow access to the unsigned drivers options? A. A. Press F8 for advanced startup options Answer: ACD 374. System Properties > Hardware Tab Answer: D 373. Last Known Good Configuration E. Device Manager > Hardware Profiles D.

0 C. C. D. B. Sun Solaris B. A user wants to upgrade from Windows 2000 Professional. Press Ctrl-Alt-Delete. Windows ME Answer: BE 377. Windows NT 4. ME C. Which of the following operating systems can be upgraded to Windows XP Professional? (Select TWO). C. Which of the following versions of Windows can be used? A. While working on an application. Let the computer finish the diagnostic cycle. Press Ctrl-ESC. SP4 requires an upgrade to Windows XP. A. XP Home D. UNIX E. a computer locks up and displays a blue screen.com CertInside Help you pass any IT Exams . Answer: D 379. Power the computer down and back up again. SP3 must be installed before installing SP4. XP Professional Http://www. D. SP2 must be removed before installing SP4.CertInside Answer: D 220-601 376. Answer: D 378. Which of the following should a technician understand before performing the installation? A. Windows 95 D. B. NT B. Which of the following actions should be taken? A. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4.CertInside. SP4 normally includes SP3.

Answer: A 383. memory. which of the following should be done FIRST? A. C. C. connections should be used to achieve the BEST display quality? A. Composite Video C. DEFRAG Answer: D 381. S-Video B. D. Which of the following utilities should be run to check for fragmented files? A. B. the BIOS checks for correct operation of: A. Which of the following is the recommended file system for Windows 2000? Http://www.CertInside. D.CertInside Answer: D 220-601 380. scanner. Answer: A 384. USB Answer: C Which of the following 382. CHKDSK D. DVI D. A technician is connecting a computer system to a high-definition LCD television. mouse. Prior to performing service on a computer. Remove peripherals. Backup data. Format the hard drive. During POST. monitor.com CertInside Help you pass any IT Exams . REGEDIT C. B. Disconnect the external monitor. FDISK B.

FAT32 D. DVD-RW C. 32Mbps C. NTFS Answer: D 220-601 385. FAT16 B. B. Answer: A 387.CertInside. FAT16 Answer: A 386. 54Mbps B. FAT32 should be used on a Windows XP installation: A. C. CD-RW Http://www. data. The maximum theoretical speed of IEEE 802.com CertInside Help you pass any IT Exams . D.11g is: A. for older hard drives which do not support NTFS. and video? A. CDFS C. NTFS B. audio. to avoid the need for user training about the NTFS file system. for slower processors which do not support NTFS. Which of the following would be the MOST secure file system to install on the hard drive? A. 14. FAT32 C. 11Mbps Answer: A 388. CDFS D.CertInside A. DVD-ROM B. A user has purchased a new 60GB hard drive. to provide full compatibility with legacy systems. Which of the following formats is a read-only disc that stores interactive media.4Mbps D.

DVD-RAM Answer: A 220-601 389. C. 200MHz. 500MHz. C. Ground yourself to the case. Allow the computer to determine which operating system to use. D.com CertInside Help you pass any IT Exams . Which of the following describes the function of a chipset on a motherboard? A. Answer: C 390. DDR RAM D. A video game enthusiast would MOST likely purchase which of the following video card formats? Http://www. D. DRAM C. ROM Answer: D 393. Transfer data directly from the monitor to the CPU. Control the transfer of data to and from the computers peripherals. Which of the following types of memory can be written to permanently? A. SRAM B. Unplug the system from all components and the electrical outlet. 400MHz. Answer: D 392. Ensure that the system is plugged in so the error can be reproduced. Answer: B 391.CertInside. B. D. Remove all CDs from the CD-ROMs. Control data transfer to only the hard disk drive. B. 100MHz. Which of the following is the approximate clock speed of RAM labeled DDR3200? A. B.CertInside D. C. Which of the following would be the FIRST action to take before opening a computer case? A.

B. monitor B. MSCONFIG C.CertInside. Riser card. there is a problem with the software. Main board. a CD has been left in the drive.CertInside A. 256MB PCI express C. A series of beeps when turning on a computer typically indicates that: A. Which of the following Windows utilities allows for the removal of unnecessary files? A. B. adapter cards are connected to the circuit board. A. speakers C. Disk Cleanup B. Http://www. 16MB B. D. Scandisk Answer: A 397. Which of the following describes an input device? A. C. A technician is replacing a computers motherboard. System board. Answer: A A large circuit board is inserted in the motherboard and two The circuit board is called a: 396. Defragmenter D.com CertInside Help you pass any IT Exams . Sound board. 128MB AGP Answer: B 220-601 394. mouse D. printer Answer: C 395. there is a problem with the hardware. 256MB AGP D. C.

To view the display drivers in Windows XP. Print a test page. E. D. The MOST commonly used interface in newer low-priced printers is: A. A. serial. Answer: C Http://www. Checking environmental conditions. which of the following should a technician do? A. B. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. USB. B. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. Reboot the printer.CertInside D. D. Reboot the local workstation. SCSI. Checking for visual defects. C. Replacing cables. Launch Microsoft Publisher on the workstation and print a document. a floppy disk has been left in the drive. To verify that a printer is functioning after being installed on a local workstation. B.com CertInside Help you pass any IT Exams . D.CertInside. D. which of the following actions should be taken? A. Installing new hardware. Answer: A 220-601 398. Answer: A 400. C. Which of the following should be included when performing preventive maintenance of hardware? (Select TWO). C. network. Answer: AE 399. C. Answer: C 401. Ensuring equipment compatibility. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. B.

Read. Which of the following is MOST likely the cause? A. Answer: A 405. digital camera B.CertInside.com CertInside Help you pass any IT Exams . Printer configuration page Answer: D 406. impact printer C. A network protocol has failed. An incompatible network adapter is in use. laser B. An incorrect driver is installed. B. Which of the following technologies MOST closely resembles a photocopy machine? A. C. A workstation prints unreadable documents from a network printer but other workstations print readable documents. impact Answer: D 404. D. ink jet C. Which of the following provides the most useful information about a laser printer? A. Copy. plotter D. PCL font list B. thermal D. A network adapter error has occurred. Http://www.CertInside 220-601 402. All of the following are file or folder permissions EXCEPT: A. Windows printer test page D. scanner Answer: D 403. Which of the following is the oldest printing technology? A. PostScript font list C. B.

B. service patches should be installed after: A. an anti-virus program. C. a Trojan horse. When upgrading from Windows 98 to Windows 2000. A malicious program that records a users keystrokes is an example of: A. IPCONFIG Answer: CD 410. B. installing antivirus software.CertInside C. DHCP D. Which of the following would be a security measure that all users should implement when leaving the workstation? A. D. running Disk Cleanup. D. C. APIPA E. Answer: B 220-601 407. Answer: D 408. a performance monitor. Modify. Internet Protocol Configuration C. running a Defrag. DNS B. Unplug the keyboard. C. Answer: A Http://www. A. B.com CertInside Help you pass any IT Exams .CertInside. installing Windows 2000. Write. D. Power down the workstation. In Windows XP Professional. Answer: D 409. adware. which of the following are types of IP address assignment methods? (Select TWO). D. Turn off the monitor. Lock the workstation.

CertInside. Move the CD-ROM boot priority above the hard disk. Windows kernel error D. floppy drive C. it boots directly into the old operating system.CertInside 220-601 411. In a small office. The user reports that when turning on the computer. B. Move the CD-ROM boot priority below the floppy disk. spyware Answer: D 414. Which of the following is MOST likely to be used by a large company for data backup storage? A. adware B. DVD-R drive Answer: A 412. A user cannot install Windows XP from an internal CD-ROM drive connected to the secondary IDE controller. This page cannot be displayed when attempting to access several Internet web pages and the Internet connection has been verified. network interface card (NIC) malfunction C. Which of the following actions should be taken in the BIOS? A. Which of the following may be the cause? A. users cannot access the Internet through the DSL router but can connect when attached to the DSL Http://www. A user receives an error message stating. D. USB flash drive D. spam C. Which of the following files installs itself on computers without notification and gathers data about user activity? A. modem problem Answer: A 415. tape drive B. Enable boot from a USB device. Move the CD-ROM boot priority below the hard disk. virus D.com CertInside Help you pass any IT Exams . C. malicious software B. Answer: B 413.

com CertInside Help you pass any IT Exams . Which of the following actions should the technician take? A. The router is defective. Discuss the services provided by the technicians company as well as the policies and assurances that the company abides by to satisfy all customers. Which of the following actions should the technician take? A. Which of the following is MOST likely the problem? 220-601 A. verbal communication. The cable between the router and the modem is defective. Answer: D 418. While working on a customers problem. D. Respond with a similar tone of voice and language. B. paraphrase. Listen until the manager has finished talking. a technician is informed by a manager that the manager has never been happy with the companys service. B. the customer begins to talk about the technicians company versus a competitors company. C. B. Inform the customer about an article in an industry magazine that compares the technicians company to several competitors. The technician attempts to question the manager but the manager is yelling.CertInside modem. Answer: B 416.CertInside. Http://www. State that if the manager does not stop yelling the technician will leave. The router is disabled in the BIOS. D. Answer: B 417. C. Discuss with the customer the services that the technicians company provides better than the competitor and the inadequacies of the competitor. Walk away and find the computer having the issue. that the speaker is being heard is referred to as: A. C. D. The router needs to be reset. Upon arriving at a customers location. C. Inform the customer of the technicians opinion about the companys strengths and weaknesses of the companys service in comparison to the competitors service. B. Participating in a conversation and assuring the speaker. active listening.

Open the power supply and check for loose wires. Answer: A 220-601 419. Class C D.com CertInside Help you pass any IT Exams . Dispose of the power supply and obtain a new one. Class D Answer: C 422. Call emergency medical services and seek emergency treatment for the exposure. it is MOST important to stay calm and: A. and clothing.CertInside. Answer: D Http://www. refer the customer to a supervisor. Answer: C 421. perform the job. C. Follow the procedures on the appropriate MSDS for cleaning up the spill.CertInside D. think about something nice. Notify the supervisor and follow up with a physician. hands. When dealing with an angry customer. C. Which of the following types of fire extinguishers would be MOST appropriate to use on a fire in a laptop? A. Class A B. which of the following actions should be taken FIRST? A. B. A technician is changing the toner cartridge on a copy machine when the toner spills on the technicians arms. pitch. C. B. Check the voltage settings on the back of the power supply. Answer: B 420. D. Finish changing the toner and wipe the toner from the body. B. D. D. Class B C. Install the power supply into another system. When troubleshooting a power supply reported to be faulty. Which of the following actions should the technician take? A. not make situations personal.

Which of the following tools can the technician use to hold the screws in place? A.CertInside 220-601 423. Answer: D 424. D. B. A technician is replacing a device in a computer but having a difficult time holding the screws in place to attach the component onto the system case. The fan is typically louder when powering up but then should not be heard at all. A user reports that a laptop cooling fan is making noise. The fan has blown a blockage out of the laptop and it is not necessary to do anything more. Answer: B 427. audio card D. Which of the following is MOST likely to be used by a laptop? A. magnetic needle-nose pliers B. Which of the following is MOST likely the problem? A. overwrite the cache file. it is recommended to: A. B. magnetic screwdriver Answer: B 425. pliers D. three-claw part holder C. look away from the monitor periodically. check the cabling for possible loose connections. floppy drive B. hard drive C. the user reports that all fan noise has stopped. Which of the following devices is MOST likely to fail due to damage from electrostatic discharge (ESD)? A. C. SIMM Http://www. The fan has been automatically disabled in the operating system.com CertInside Help you pass any IT Exams . Later. restart the computer regularly. CPU Answer: D 426.CertInside. D. C. When using a computer for extended periods of time. The fan has stopped completely and the laptop should be serviced before there is heat damage.

Which of the following modes allows a users work to be automatically saved to the hard drive and pause the session? A. B. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power. Answer: C 430. following is MOST likely the cause? A. data will be lost. the touchpad functions but the keyboard does not function. C. RIMM C.CertInside. The memory type is incorrect. Suspend C. data will be lost. After upgrading the memory on a laptop. The memory is not seated properly. C. Which of the following BEST describes Windows XP Hibernation mode? A. Answer: C Which of the Http://www. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses power. data will be saved. DIMM Answer: C 220-601 428. Shut Down D.CertInside B. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses power. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power. data will be saved. Standby B. D. D.com CertInside Help you pass any IT Exams . B. The System Board needs replacing. Hibernate Answer: D 429. The keyboard connector is not seated properly. SODIMM D.

which of the following actions would be the easiest to take so the computer can be returned to a prior state? Http://www. Windows Explorer B. DEFRAG Answer: D 433. Check that all necessary drivers are available. Check the Hardware Compatibility List. Read Only B.CertInside. B. D. Which of the following permissions are available? A. Configure Automatic Updates for the latest system patches. When upgrading to Windows XP Professional from Windows 98 SE. an NTFS formatted external hard disk drive is attached. C. All of the following utilities are file management tools EXCEPT: A. Disable unneeded services from the Device Manager.CertInside 220-601 431. Ensure proper air circulation underneath the laptop. ATTRIB C. To prevent thermal damage to a laptop. which of the following should be done? A. Execute C. D. Read Write Execute D.com CertInside Help you pass any IT Exams . C. Install a new hard drive to ensure enough free space for the upgrade. Back up files to prevent lost data. Answer: C 434. When working with a Macintosh computer. B. which of the following should be done FIRST? A. COPY D. Use the Power Options applet in Control Panel to turn off the hard disk. Before installing a program in Windows XP. Answer: D 432. Read Write Answer: A 435.

corrupt registry file. Restart the computer. A user reports that the Internet connection is not working.0. PING 127.CertInside A. Create a restore point. Run System Restore to create a restore point. D. Windows XP is being installed from a CD onto a computer that has no operating system.1 C. Which of the following installation methods would MOST likely be used? A. View the Event Log. Answer: A 220-601 436.com CertInside Help you pass any IT Exams . D. Answer: B 437. Automated Answer: C 439. The file user. Call the internet service provider (ISP). D. Use Windows Backup to create a backup of the entire system drive. B. B. which of the following must be done to ensure that System Restore can return the system to its current state? A.da0 is a: A. Use the Registry Editor to create a registry backup. Which of the following can be done to determine whether the network interface card (NIC) is responding? A. Perform an image backup. Before performing updates and installing new devices. C. C.CertInside. Create an emergency repair diskette (ERD). Attended D. Multiboot B. Perform a full backup of the computer. Http://www. Answer: C 438. Run System Restore and enter the date that the operating system was first installed.0. Network C. B.

UNIX D. 16GB. Press F5 during Windows start up and select the Last Known Good Configuration option. duplicate registry file. 8GB. registry backup file.CertInside B. 650MB free space C. Establish when the problem started and whether any changes have recently been made to the system. Which of the following is the minimum hard disk size for a Windows XP Professional installation? A. D. 4GB. Linux Http://www. 850MB free space Answer: A 441. NT B. Which of the following would be the FIRST step to take when troubleshooting an operating system problem? A. Windows XP fails to boot properly and there is a blue screen error. B.CertInside. C. 650MB free space B. 2GB. Perform a System Restore and reboot the system and check whether the problem returns. Macintosh OS X computers operate on which of the following kernel platforms? A. Press F7 during Windows start up and select the Last Known Good Configuration option. B. C.com CertInside Help you pass any IT Exams . Which of the following actions can be taken to resolve this problem? A. Answer: C 442. Solaris C. C. D. temporary registry file. Delete all temporary files and do a thorough cleanup and defragmentation of the system. 850MB free space D. Press F8 during Windows start up and select the Roll Back Driver option. Answer: D 443. Use the Roll Back Driver button in the driver tab of the device. After updating the device driver for a modem. D. Restart the system in safe mode and check whether the problem occurs again. Answer: B 220-601 440.

CertInside Answer: C

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444. After installing a new video card, Windows fails to load. when troubleshooting the issue? A. Reseat the video card. B. Replace the monitor.

Which of the following would be the FIRST step to take

C. Press F8 while rebooting and enable VGA mode then reinstall the video card driver. D. Use the Recovery disk to reformat the system then reinstall the video card driver. Answer: C

445. Which of the following should be done for Windows XP to remain updated with current patches and service packs? (Select TWO). A. Purchase and install the newest version of Windows XP. B. Run Windows Update regularly. C. Search the Internet and download any updates found. D. Turn on and configure Automatic Updates. E. Use Add/Remove Windows Components to update Windows regularly. Answer: BD

446. Which of the following can be used to disable a service that is locking up a computer running Windows XP? A. System File Checker B. Device Manager C. Control Panel D. MSCONFIG Answer: D

447. A company's intranet SSL certificates are no longer valid in Internet Explorer. should be taken? A. Temporary internet files should be deleted. B. A new SSL cache should be created. C. The SSL cache should be cleared. D. The security settings should be reset.

Which of the following actions

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CertInside Answer: C

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448. When starting a Windows XP installation, which of the following keys is pressed to load additional hard disk drivers before installation? A. F6 B. F8 C. F9 D. F10 Answer: A

449. A recent system change causes a workstation to flash a bluescreen and reboot before the error message can be read. After restarting in Safe Mode, which of the following system utilities will allow the logged error to be read? A. Task Manager B. REGEDIT C. System Information D. Event Viewer Answer: D

450. On which of the following devices would a technician install an operating system? A. DVD-ROM drive B. floppy disk drive C. hard disk drive D. CD-ROM drive Answer: C

451. Which of the following can be used to remotely control an off-site Windows XP computer? A. Terminal Services B. FTP Client Software C. Internet Connection Wizard D. Remote Desktop Connection Answer: D

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452. The operation of the network card can be verified using which of the following tools? A. Time Domain Reflectometer (TDR) B. crossover cable C. loopback device D. multi-meter Answer: C

453. Which of the following modes describes an IEEE 802.11g network using no access points? A. ad hoc B. infrastructure C. WEP D. MAC filter Answer: A

454. The physical address of a network interface card (NIC) is called the: A. DHCP address. B. IP address. C. SSID. D. MAC address. Answer: D

455. On a wireless network, a computer is getting an IP address that is not in the subnet of the router after running IPCONFIG. Which of the following may be the cause of the problem? A. The network interface card (NIC) is not reporting correctly to the BIOS. B. The router has lost power and is using the default IP address. C. The router is getting old and needs to be replaced. D. Another unsecured wireless network may be, being accessed. Answer: D

456. A company has only wireless networks. Which of the following technologies is likely to be used? A. 802.11 B. 802.3

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Answer: C 458. The microwave oven is leaking radio frequency at a frequency similar to that of the WiFi access point. RIP Answer: C 460. a server.0. IPX/SPX C. TCP/IP B.CertInside.168. not responding. C. following may be the cause? A. Which of the D. A WiFi user notices that the signal strength indicator decreases when a microwave oven is in use. People using the microwave oven walk through the radio frequency beams from the WiFi access point. When troubleshooting a network configuration problem. a PING comes back with 100% data loss. D. RJ-45 D. multicast C. B. a desktop PC. C. This may indicate that the address being PINGed is: A.CertInside C. a switch. broadcast Http://www. Answer: A 459. RS-232 Answer: A 220-601 457. Which of the following protocols automatically assigns an IP address to a computer? A. private D. The microwave oven has radio frequency shielding which blocks the signals from the WiFi access point. The IP address 192. The microwave oven is drawing too much power and decreasing the power available for the WiFi access point.com CertInside Help you pass any IT Exams . DHCP D. B.254 is an example of which of the following types of addresses? A. public B.

ampere hours. D.4Mbps D. D. Disk Cleanup to run every morning at the same time. Answer: C 464. A computer may automatically reboot because there: A. Which of the following is an optical drive? (Select TWO).com CertInside Help you pass any IT Exams . System to automatically download and install updates from the internet.CertInside Answer: C 220-601 461. C. joules. C. 14. Windows Firewall settings to block all Internet traffic. are memory and hard drive space limitations. To actively protect end users and maximize efficiency. Http://www. Disk Defragmenter to run every morning at the same time. 32Mbps C. volts. watts. Answer: B 465. is a defective monitor. B. is a missing PCI card. B. D. C. The maximum theoretical speed of IEEE 802. a technician should configure which of the following in the operating system? A. is an overheating CPU. The amount of power output from a power supply is rated in: A.CertInside. 54Mbps B. Answer: B 462. 11Mbps Answer: A 463. B.11g is: A.

C. wireless card C. B. B. Which of the following is the approximate clock speed of RAM labeled DDR2100? A. IDE cable D. 1. POST Answer: D 468. 133 MHz. WIN. Http://www.com CertInside Help you pass any IT Exams . After formatting. 2. SCSI hard drive E. 300 MHz. C.44MB. AUTOEXEC. D.INI D. 720KB. Which of the following is the fastest method used to transfer video data? A.CertInside A.0MB. DVD-ROM drive D.BAT C. Firewire B. Answer: C 467.CertInside. CD-ROM drive Answer: CE 220-601 466. the data capacity of a high-density floppy disk is: A. 200 MHz. 266 MHz. NTLDR B. parallel cable Answer: A 469. Which of the following phases in the start up process performs the initial hardware check? A. IDE hard drive B. tape drive C.

com CertInside Help you pass any IT Exams . Delete cookies and temporary files. CD-R C. Which of the following are commonly used as internal hard drive interfaces in computers? (Select TWO). Once a technician installs a new hard drive in a computer.CertInside. D. Which of the following media types can be erased and rewritten over several times? A. Update the BIOS regularly.88MB. B. 2. Copy files to the hard drive. Http://www. parallel C. Which of the following should a technician do when performing preventative maintenance on a computer running Windows? (Select THREE). B. C.CertInside D. A. Partition and format the hard drive. Answer: D 471. USB E. Answer: A 220-601 470. C. UDF B. A. which of the following would be the next step to allow the operating system to utilize the new drive? A. IDE Answer: CE 472. D. Call the computer's manufacturer. Run SCANDISK and DEFRAG. SATA D. CD-ROM Answer: C 473. Format and reload the operating system. CD-RW D. Reboot the computer. DVD-R B.

C.4 Mbps C. 60 times faster D. hard drive Answer: A 476. 100 times faster Answer: B 477. F. 40 times faster C.CertInside. B.CertInside E. 20 times faster B. A technician opens a computer and observes that the computer is full of dust. Run anti-virus software. CD-ROM C. Which of the following is the speed of USB 2. Which of the following is an example of a flash memory storage device? A. Vacuum the dust out of the system. 11 Mbps B. technician do to remove the dust from the system? (Select TWO). 54 Mbps Http://www.11b is: A.com CertInside Help you pass any IT Exams . The maximum theoretical speed of 802. Gently blow the dust out. 14. Re-install application packages. 32 Mbps D. D. floppy drive D.1? A. A. USB thumb drive B. Answer: DE Which of the following should the 475. Answer: BCE 220-601 474. Shake the dust out.0 as compared with USB 1. Use compressed air to remove the dust. Use a dust cloth. E.

A Material Safety Data Sheet (MSDS) explains how to: A. D.com CertInside Help you pass any IT Exams . Disconnecting the power from the computer and counting to ten. D. your hands from burn injury. Notify the system administrator that this is a safety hazard. Stand on an anti-static mat while working on components. electrical shock. D. B. Tell the system administrator that this could void the warranty on the server. Place paper towels over the water. B. B. C. Answer: B 480. D. Wear rubber soled shoes when performing work in the room. Disconnecting the monitor cable and the case power cord. handle substances such as chemical solvents correctly. Touching the monitor screen for 5 seconds. A technician must dispose of a defective uninterruptible power supply (UPS). C. B. install a computer component without risk. A technician observes a large amount of water on the floor of the server room. damage to computer components. Wearing an anti-static wrist strap prevents: A. Which of the following actions should Http://www. Which of the following actions should be taken? A.CertInside. Answer: B 479. degaussing of the hard drive. Answer: C 482. C. prevent and extinguish a fire. remove and handle the computer expansion slots correctly. C.CertInside Answer: A 220-601 478. Which of the following is a way to prevent electrostatic discharge (ESD) buildup? A. Answer: C 481.

C. a re-sealable plastic bag. Place the UPS in a plastic bag and store in a secure location. FIXBOOT B. B.CertInside. Which of the following should be used to repair the boot file on a Windows XP system? A. B. Contact a local battery recycling company for instruction on disposal. Answer: B 484. which of the following is the resulting file system type? A. 88 C. a brown paper bag.CertInside the technician take? 220-601 A. Place the UPS in a metal box and place the box in a trash can. CDFS D.com CertInside Help you pass any IT Exams . When upgrading from Windows 98 to Windows XP. NTFS Answer: A 485. FIXMBR Http://www. C. 80 D. Remove the batteries and place the batteries in a trash can. A technician is storing a RAM module for a co-worker who will pick up the module in several hours. EFS C. Answer: C 483. D. Which of the following is the common port for HTTP communication? A. FAT32 B. The module should be placed in: A. D. an anti-static bag. 443 B. a Styrofoam bag. 25 Answer: C 486.

IPCONFIG has successfully executed and terminated. Many Windows security issues can be resolved by: A. D. 64 MB. IPCONFIG requires a Terminal Services license. Answer: C 489. NTLDR D. Start > Programs > Accessories > System Tools > System Restore C. a black window briefly appears and disappears. D. IPCONFIG can only be run in Safe Mode. Which of the following steps can be taken to restore a system to a previous state? A. The recommended memory requirement when installing Windows XP is: A. performing a complete system backup. FDISK Answer: A 220-601 487.com CertInside Help you pass any IT Exams . 256 MB. running Windows Update. Answer: C 490. C. B. C.CertInside. After typing in IPCONFIG and selecting OK. 128 MB. Start > Programs > Accessories > System Restore > Backup D. D.CertInside C. B. defragmenting the file system. Answer: A 488. A technician is attempting to run IPCONFIG from the 'Run' dialog box in Windows 2000/XP. IPCONFIG is not a valid Windows 2000/XP command. Which of the following describes this situation? A. Start > Control Panel > System Restore > Restore B. Start > Programs > Accessories > System Tools > Backup Http://www. assigning a static IP address. 32 MB. B. C.

64 Terabytes B. which of the following is used to go to the Registry Editor? A. Control Panel > System > Hardware > Startup and Recovery Settings D.com CertInside Help you pass any IT Exams . 160 Terabytes D. System Properties B. 256 Terabytes Answer: D Http://www.CertInside Answer: B 220-601 491. Which of the following is the maximum NTFS volume size? A. Which of the following should the technician use? A. In a dual booting system. Control Panel > System > Advanced Tab > Startup and Recovery Settings C. DEFRAG B. MMC C.CertInside. A technician needs to optimize the time it takes to read / write files to hard disk by minimizing the head travel time. FORMAT C. 128 Terabytes C. Control Panel > System > Hardware Tab > Performance Settings Answer: B 493. CHKDSK Answer: A 494. REGEDIT. which of the following will change time to display the list of operating systems in the boot. Control Panel > System > Advanced Tab > Performance Settings B. When using Windows XP. REGISTRY EDITOR D. NTBACK D.EXE Answer: D 492.ini? A.

Add New Hardware Wizard. WINNT /COPYSOURCE B. Configure the host file. Auto Detect Wizard. FIXBOOT F. When configuring a network card on a network with no DHCP server. D. WINNT32 /CMDCONS D. Which of the following tools are available for use from the Recovery Console in Windows XP? (Select THREE).com CertInside Help you pass any IT Exams . Answer: B 498. WINNT /U Answer: C 496. Which of the following would be the BEST way to install a device driver? A. SCANDISK C. DISKPART E. Configure the lmhost file. D. Add or Remove Programs.CertInside 220-601 495.CertInside. FIXMBR D. Which of the following command line options is used to install the Recovery Console in Windows XP? A. C. C. Answer: D 497. FDISK B. Configure a static IP address. WINNT32 /DUPREPARE C. Which of the following would be BEST to use to troubleshoot a software problem with Windows XP? Http://www. which of the following must be done before the workstation can connect to the Internet? A. UNFORMAT Answer: CDE 499. A. Configure a dynamic IP address. Manufacturer's CD-Rom. B. B.

Which of the following is MOST likely the cause? A. A user recently purchased a new scanner/printer but is not able to use any of the scanner functions.CertInside A. Control Panel > Time/Date B. Which of the following would be the BEST method to repair the problem? A. System Restore D. Perform a system restore. Automated System Recovery Answer: D 502.com CertInside Help you pass any IT Exams . Last Known Good Configuration C. B. Answer: D The 503. D. message 'NTLDR is missing' is displayed. Http://www. System Properties > Hardware Tab > Hardware Profiles Answer: B 501. Control Panel > Add Hardware > Finish D. Which of the following can be used to verify the version date of a hardware driver that is currently installed? A. Debugging Mode D. Safe Mode B. Device Manager > select the device > Properties > Driver tab C. Boot using the Recovery Console. which of the following disaster recovery methods requires a prior system backup using the Windows XP Backup Utility? A.CertInside. Boot into Safe Mode. Recovery Console B. Enable VGA Mode C. Bi-directional support is not enabled. Safe Mode with Command Prompt Answer: A 220-601 500. A Windows system displays a black screen right after the initial BIOS splash screen and will not boot. Boot using the Last Known Good Configuration. To function correctly. C.

Run a driver installation procedure supplied by the printer manufacturer. A technician is installing a local parallel printer on a computer running Windows which supports this printer mode. A. ink jet Http://www. laser B. D. Answer: D 220-601 504. Which of the following printers requires the use of specially coated paper? A. drum. and toner cartridge are associated with which of the following types of printers? A.com CertInside Help you pass any IT Exams . Connect the printer and Windows Plug and Play software will automatically install a generic driver. D. Which of the following ports on a desktop computer is typically used by a printer? (Select TWO). The print spooler is not enabled. The device is connected to the wrong COM port. laser C. Answer: BC 505. VGA Answer: AD 507. The scanner driver is not installed.CertInside B.CertInside. The corona wire. impact B. Select System in the Control Panel to access the Printer Folder and select the correct driver for the printer. fuser. Connect the printer and the printer will automatically upload its drivers to the computer. C. Which of the following steps should be taken FIRST to start the software installation? (Select TWO). E. Use the Windows Printer Installation Wizard to install the printer. B. parallel B. A. thermal Answer: D 506. C. serial D. IEEE 1394/Firewire C. USB E. ink jet D.

CertInside. SMTP server address D. When a user would like to access a file server with Universal Name Convention (UNC). Verify file permissions on the hard drive. Format and completely reload the computer. Which of the following actions should be taken to resolve this problem? A.com CertInside Help you pass any IT Exams . Delete and re-create the user. Replace the printer. A user reports that the quality of documents printed from an inkjet printer is getting progressively worse. A user can no longer access some files on the hard drive. Kerberos B. Check the printer for paper jams. HTTP server address on Address Bar C.CertInside C. Answer: D 511. Which of the following is an example of a wireless encryption method commonly used? A. 3DEF Http://www. Check the printer's ink levels. C. C. Answer: B 509. impact D. Which of the following should the technician do FIRST? A. CHAP 3 C. thermal Answer: A 220-601 508. D. B. Reboot the computer and log back on. Check whether the printer's roller assembly is functioning correctly. D. hostname and path name B. B. which of the following information is needed? A. DHCP server information Answer: A 510.

linked libraries. A. Answer: D 514. B. WPA Answer: D 220-601 512. Answer: C A technician should check for: 513. locked closet with limited access B.CertInside D. portable locking container C. Change the default router name. D. A computer begins to redirect web pages and change computer settings.com CertInside Help you pass any IT Exams . C. which of the following will prevent an unauthorized user from picking up the SSID when scanning from another computer? A. malware. B. Disable SSID broadcast. D. Adware. Windows 2000. image files. Which of the following would be the BEST choice for data backup storage? A. secure offsite facility D.CertInside. A mechanism used to deliver advertisements beyond a normal Web page is: A. Mozilla Firefox. D. text files. locked filing cabinet in the server room Answer: C 515. On a wireless router. Turn on encryption. C. Enable WPA. C. B. Answer: D Http://www. a Zone Alarm.

When securing a wireless access point. full D. B. The BIOS is not seeing the hard drive correctly. a smart card. When the hard drive is installed. the SSID D. incremental Answer: C 520. Http://www. WEP security. A thumbprint scanner is an example of: A. the system will not see the total capacity of the hard drive.com CertInside Help you pass any IT Exams . Which of the following is the BEST method for storing data? A. Answer: C 519.CertInside 516. Which of the following is MOST likely the cause? A. B. The hard drive is not compatible with the motherboard on the computer. MAC filtering B. biometric security. C. differential B. Answer: B 220-601 517. A secured vault in a location under company jurisdiction. which of the following should be disabled? A. The hard drive needs a firmware update to operate with the system. A user has purchased a new hard drive for a one year old computer. C. which of the following is the MOST time consuming? A. DNS C. the GUI Answer: C 518. data encryption. D.CertInside. When doing a backup. The hard drive needs a driver installed on the operating system. daily C. A secured server room. D. B.

Configuring power management features. a technician needs to configure the boot device order in the: A. which of the following is the primary input tool? A. D. BIOS. Minimizing keyboard usage. stylus Http://www. Connecting more external devices. which of the following would be MOST beneficial? (Select TWO). Adjusting the display brightness. C. In a typical PDA.com CertInside Help you pass any IT Exams . Storing the laptop in a cool environment. In order to ensure that a laptop will boot off of a DVD/CD-ROM before a floppy disk drive or a hard drive. D. Advanced Configuration and Power Interface C. A secured location away from the office. Answer: AC 522. E. does not close applications. B. When trying to maximize battery runtime on a laptop. A private LAN that users do not have access to. Advanced Power Management D. voice navigation B. Standby mode B.CertInside. B. Which of the following stores information on a hard drive. Answer: D 524. D. C. A.CertInside C. Answer: D 220-601 521. Windows F8 boot options. and shuts a computer down completely? A. Hibernate mode Answer: D 523. Computer Management Console. Device Manager.

CertInside C. scroll wheel D. keyboard Answer: B

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525. Which of the following is the maximum distance that IrDA can successfully transmit to another IrDA device? A. 3 feet (0.9 meters) B. 4 feet (1.2 meters) C. 5 feet (1.5 meters) D. 6 feet (1.8 meters) Answer: A

526. To enable Hibernation on a laptop running Windows XP, Right Click on the Desktop > Properties then: A. Desktop > Monitor Power > Power > Hibernate. B. Settings > Monitor Power > Power > Hibernate. C. Desktop > Monitor Power > Power > Power Schemes. D. Screen Savers > Monitor Power > Power > Hibernate. Answer: D

527. If a laptop is used primarily in a dusty environment, it is MOST important to regularly check for dust building up in: A. the external USB and docking connectors. B. the cooling passages and fans. C. the drive media bays. D. between the keys on the internal keyboard. Answer: B

528. After installing a new cable modem and new router, which of the following should be the order used to start up the devices? A. Turn on the cable modem, then the router, and then the computer. B. Turn on the cable modem, then the computer, and then the router. C. Turn on the router, then the computer, and then the cable modem. D. Turn on the computer, then the cable modem, and then the router. Answer: A

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529. To ensure that a hard disk is optimized for performance, the Scheduled Task Wizard should be configured to regularly schedule a: A. Disk Cleanup job. B. Disk Defragmenter job. C. Windows Update job. D. Backup job. Answer: B

530. Which of the following is an example of bus slot architecture? A. SCSI B. AGP C. RIMM D. SATA Answer: B

531. A technician updates a malfunctioning PCI card with a driver from the manufacturers web site, and the PCI card still does not work. Which of the following would be the BEST step for the technician to take next?

A. Change the latency settings in BIOS. B. Install an AGP card. C. Replace the PCI card. D. Find another driver from a different manufacturers site. Answer: C

532. The maximum theoretical speed of IEEE 802.11g is: A. 54Mbps B. 32Mbps C. 14.4Mbps D. 11Mbps Answer: A

533. If a fan in a computer or power supply stops running, the MOST likely cause would be: A. thermal heat.

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CertInside B. static electricity. C. an oil leak. D. dust. Answer: D

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534. The concentric area on a disc that completes one circumference of the disk is known as a: A. track. B. cluster. C. sector. D. cylinder. Answer: A

535. When adding memory to a computer, which of the following should be considered? A. DMA B. CPU speed C. IRQ D. RAM Speed Answer: D

536. Which of the following troubleshooting techniques should be implemented FIRST? A. Ask questions to understand what was happening when a problem occurred. B. Delete a users profile from Documents and Settings. C. Perform a System Restore. D. Reload the operating system. Answer: A

537. Which of the following will be functional if it is plugged into a computer while the computer is running? A. AGP video card B. IDE hard drive C. USB mouse D. PS/2 keyboard Answer: C

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Which of the following connections are found on video cards? A.CertInside 220-601 538. Which of the following is the way to determine pin one on a ribbon cable? A. The preventative maintenance procedure for ensuring that an operating system is secure and up-to-date is called: A. Http://www. DVI Answer: CE (Select TWO). FPM Answer: A 539. B. Pin one is on the non-colored side of the ribbon cable. SoDIMM Answer: C 540. Pentium 4 based processors require which of the following types of memory module? A. OS security protocol. C. on the cable. Pin one is labeled with the number 1. patch management. RIMM B. RIMM B. SIMM C.CertInside. Pin one is on the colored side of the ribbon cable. Pin one is on the corner that is angled on the connector. SDRAM C. DDR D. RS-232 B. DB-25 C. 541. D. B. DIMM D. Answer: A 542. RJ-45 E. Which of the following types of memory must be installed in pairs? A.com CertInside Help you pass any IT Exams . 15-pin D-shell D.

DVD RAM D. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. E. NTFS should be used for Windows XP rather than FAT32 because NTFS: (Select TWO). Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. Answer: A 545. To view the display drivers in Windows XP. Answer: A 546. PCMCIA hard drive Http://www. Answer: CD 544. allows for faster hard drive access. Boot from the Last Known Good configuration. Answer: B 220-601 543. Determine recent changes as recorded in the System Information application. D. D. return to the original state? A. ensures full compatibility with new software. floppy disk C. Restore the system from a known working restore point. D. Which of the following is based on flash memory technology? A. allows Windows XP to use all available security features. A. smart media card B. C. B. Start > Settings > Control Panel > Device Properties > Hardware > Drivers.com CertInside Help you pass any IT Exams . which of the following should a technician do? A. Boot in safe mode and re-install the system from NTBACKUP.CertInside C. file encryption. the system becomes unstable. ensured that all users networked to a computer can read files. C. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver.CertInside. D. gives a user more useable hard drive space. B. B. After running a system update. password management. Which of the following will allow the system to C.

On the cable connecting the switches there are no lights on one side of the connection. WEP C. Which of the following is compatible with an 802. 802. Which of the following are used for authenticating users on a wireless network? A. 802.CertInside. firewall D. Incompatible network protocols. SC E. A. 10BaseT D. Which of the following is an example of a connector used in fiber optic cables? (Select TWO). C.com CertInside Help you pass any IT Exams . BNC D.CertInside Answer: A 220-601 547.11g network? A. Answer: C 548. The connection cable is faulty. Which of the following is MOST likely the cause of the problem? A.11b B. WPA Answer: D 550. RJ-45 Answer: A Http://www. RJ-11 C. RJ-45 B. Two new network switches are connected but connections between them are not working. biometric scanner B. ST Answer: DE 549. B.11a C. D. One of the switches is defective. One switch is too busy to connect to the other.

Bluetooth relay Answer: C 554. Renew Answer: B 553. NetBIOS C. Appletalk Protocol Answer: AD 555. C. X. which of the following should be used to refresh or obtain an IP address? A. The limited range of an IEEE 802. D. on the Status tab of the Network Connection page.com CertInside Help you pass any IT Exams . Asynchronous transfer mode (ATM). File and printer sharing D. An inexpensive alternative to plain old telephone service (POTS) would be: A. Repair C. A. Which of the following is a wireless security protocol? (Select TWO). Answer: C 552.11g network could be extended by adding which of the following devices to the network? A. VoIP. access point D. TCP/IP Protocol E. Client for Microsoft network B. Connect B.CertInside.25. For a wired network connection using Windows XP. Which of the following are required to configure a Windows PC to connect to the Internet? (Select TWO). B. Http://www.CertInside 220-601 551. bilinear amplifier C. frame relay B. Public Switched Telephone Network (PSTN). Refresh D.

CertInside A. Which of the following paths would be used to determine whether a computer has a static or dynamic IP address? A. D. B. Which of the following information needs to be configured on the user's computer to access the network? A. WAN E. Print out a copy of the file and show the file to the user's supervisor. default gateway address B. SSID C. Start > Run > Command line > type WINIPCFG C. Ask the customer personal questions to become more familiar with the customer. WEP or WPA encryption key D. C. Answer: A 559. WEP Answer: AE 220-601 556. LAN C. Maintain a professional demeanor. Right click My Network Places > Properties > Right Click your connection > Properties D.CertInside. Http://www. Engage the customer in pleasant conversation. WLAN D. Which of the following should the technician do? A. Which of the following is important to do while on the telephone with a customer? A. IP address Answer: B 557. Stay on the phone with the customer until the problem is resolved. WiFi Protected Access B. B. A user has a wireless access point that also acts as a router and DHCP server. Right click My Network Places > Properties > Advanced > Network Identification. Start > Run > Command line > type WINIPCFG Answer: C 558.com CertInside Help you pass any IT Exams . A technician observes that a user is storing passwords in a text file on the desktop.

then click on Check Drivers Automatically. B. Inform the user that this is a violation of the company's security policy. Http://www. Ask whether the user would like to call back when the user is calm. a technician is informed that if the problem is not resolved. Answer: B Which of the following actions 562. B. listen and attempt to help the user. then click on Check for Compatibility and Install Windows XP. Insert the Windows XP media CD.com CertInside Help you pass any IT Exams . B. Email a copy of the file to the technician's supervisor. C. Insert the Windows XP media CD. Inform the customer that the technician is not intimidated and that the customer should attempt to resolve the problem alone. click on Verify System Integrity from the menu. A technician is assisting a user on the telephone and directs the user to a troubleshooting website. Answer: D 560. C. Upon arriving at a customer's location. Tell the user that the technician cannot help if the user is not willing to participate. Answer: B 561. D.CertInside. Assure the customer that the technician will resolve the problem in a shorter time period than the competitor. Assure the customer that the technician will attempt to resolve the problem satisfactorily as is done with all customers. Ask the user about the specific difficulties. Ignore the file and not worry about what the user does with the information. Which of the following actions should be taken to keep compatibility issues to a minimum prior to a Windows XP upgrade? A. should the technician take? A. Tell the user that the technician will transfer the user to another technician. The user becomes angry and states that the user could have performed that action alone.CertInside 220-601 B. D. D. Inform the customer that the technician has no doubts about the ability to resolve the problem but that the customer should contact the competitor if the customer has doubts. the technician's company's contract will not be renewed and that a competitor will get the contract. C. click on Check System for Unsigned Drivers from the menu. Which of the following actions should the technician take? A.

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C. Insert the Windows XP media CD, click on Check System Compatibility from the menu, then click on Check My System Automatically. D. Insert the Windows XP media CD, click on Verify System for Compatibility from the menu, then click on Check My PC for Updates. Answer: C

563. A customer purchased a new Windows computer. They want to ensure that the computer is always protected from security threats. Which of the following are the BEST solutions for the customer to maintain security on the operating system? (Select TWO).

A. Turn off all services in MSCONFIG B. Turn on automatic updates C. Install antivirus software D. Run disk defragmenter weekly E. Start the computer in safe mode Answer: BC

564. Which of the following items are used for backing up the entire operating system, including the system state data? A. Recovery Console B. System Restore C. Automated System Restore D. Full System Backup Answer: C

565. Which of the following recovery console commands should a technician use to repair system file corruption? A. CHKDSK B. FIXBOOT C. FIXMBR D. SCANDISK Answer: A

566. Which of the following is the BEST way to clean card edge connectors? A. Lick fingers and rub the connectors.

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CertInside B. Use canned compressed air. C. Scrape the connectors with a fingernail. D. Use rubbing alcohol with an antistatic towel. Answer: D

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567. All of the following are startup modes for services EXCEPT: A. system. B. manual. C. disabled. D. automatic. Answer: A

568. Before installing a new device on a Windows XP computer, which of the following choices is BEST practice? A. Backup the My Documents folder B. Create a system restore point C. Defragment the hard drive D. Run CHKDSK Answer: B

569. The technology used to monitor hard drives for potential failure is called: A. PIO. B. UDMA. C. ATA1. D. SMART. Answer: D

570. A technician is working on a customer computer that has been overheating. Upon examination, the technician notices that the fan guards are covered in dust. this issue? A. Collect the dust off of the computer and place it on the desk for the customer to see. B. Inform the customer that the room has to be kept cleaner than it is now for the computer to work. C. Remove the dust and explain the need to keep the computer free of dust. Which of the following is the BEST way for the technician to handle

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D. Replace the fans and guards; inform the customer that the problem has been fixed. Answer: C

571. Which of the following power modes for a laptop copies system data to the hard drive, before completely turning off? A. Hibernate B. Suspend C. Standby D. Log off Answer: A

572. When preparing to add RAM to a desktop PC which of the following is the FIRST thing to do? A. Remove existing RAM Modules B. Locate the system empty memory slots C. Disconnect the power cable D. Close Windows and power off the PC Answer: D

573. Which of the following measures would prevent computer slowdown when used periodically? A. Disk Defragmentation B. Scandisk C. System Restore D. Disk Management Answer: A

574. Which of the following BEST describes a Local Area Network (LAN)? A. Limited to a geographic area or city B. Limited to a campus area C. Typically used in terminal communication D. Typically confined to a building Answer: D

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A technician wishes to run a utility to see if a single program is using up most of the CPU time. System Properties B. Task Manager C. Which of the following utilities could the technician run? A. Automatic Updates D.CertInside 220-601 Which of the following is the 575. Update operating system patches B. the processor fan seems to be running on high continuously. MOST important step the technician should take prior to installing the computer in the office? A. level? A. Network Settings B. A user is complaining that their computer is slow. 34 pins C. 50 pins Answer: B 578. Flash the BIOS D. Device Manager D. How many pins does a Floppy Drive Connector contain? A. Change the computer name C.CertInside. Power Options Answer: D Which of the following can be checked to ensure that the laptop is running at optimal Http://www. Device manager C. A technician is asked to prepare a computer that is going to be deployed in an office. When configuring a new laptop that is running Windows XP operating system. 40 pins D. Remove the internet history and cookies Answer: A 576.com CertInside Help you pass any IT Exams . 24 pins B. Windows Explorer Answer: B 577.

VDU D. 90 Meters (295 Feet) B. A. First hard drive Slave D. Update the operating system with the latest patch B. Second hard drive Master Answer: B 582.com CertInside Help you pass any IT Exams . 185 Meters (606 Feet) Answer: B 580. and The new network card is placed into the PCI slot. When installing a second hard drive for storage on the same channel. Remove the built-in network card D. First hard drive Master. VGU B. Which of the following should be the next step for the technician to take? A. 150 Meters (492 Feet) D. A technician is asked to upgrade a computer with a faster network card. First hard drive Master B. First hard drive Slave. Which of the following are other terms for the computer monitor? (Select TWO). Second hard drive Slave C.CertInside 220-601 579. Second hard drive Slave. VGA C. Second hard drive Master. GUI E. Confirm availability of new network card drivers Answer: D Http://www. The existing network card is built in. Flash the BIOS C. 100 Meters (328 Feet) C. TFT Answer: BC 581. which of the following are the proper jumper settings? A.CertInside. a PCI slot is available for the replacement. Which of the following is the maximum length of the UTP CAT5 network cable? A.

Answer: C 584. DVD Media Answer: AE 587. A. Which of the following is a BEST practice when replacing a computer monitor? A. When the power button is pressed. Backlight E. Before shipping a laptop. Replace the monitor with the computer power on. no LEDs come on. LCD C. Uninstall video driver and then replace monitor. A commercial glass cleaner that is alcohol based and a soft cloth Http://www.CertInside. Test the charging circuit D. Turn off computer and then turn off monitor. Ask what the problem is B. which of the following would be the MOST appropriate action? A. Identify yourself and department C. Test the CMOS battery Answer: A 585. When answering a technical support call. Identify the customer location D. B. PC Card adapters B. Which of the following are the BEST materials to use when cleaning a CRT? A. C. Test the inverter C. D. DVD-ROM drive D.com CertInside Help you pass any IT Exams .CertInside 220-601 583. A customer brings in a laptop that will not boot. When it is plugged into the wall. Ask the customers name Answer: B 586. Replace the monitor and the video card. which of the following should be removed to avoid damage during transit? (Select TWO). Test the AC adapter B. there is no activity. Which of the following procedures should the technician do FIRST? A.

Access point (infrastructure) networks only Answer: C 589. Computer-to-computer (ad hoc) networks only B. In Windows default settings. which of the following types of wireless networks will a wireless NIC attempt to connect? A. Which of the following types of power supply typically comes with a pass-through power connector intended to power a monitor? Http://www. Any available network (access point preferred) D.com CertInside Help you pass any IT Exams . and the number.SYS D. There is another sound card already installed D. size.INI B. NTLDR Answer: B 590. and type of disk drives? A.CertInside 220-601 B. NTDETECT. A technician installed a new sound card in a Windows computer. A commercial glass cleaner that is ammonia based and paper towels C. Which of the following files queries the computer for information such as date and time. After a reboot of the system. The sound card is a legacy device Answer: A 591. BOOT. Unsecured networks only C. PAGEFILE.CertInside. bus types. There is a resource conflict B. Which of the following explains the problem? A.COM C. the device fails to work. A yellow exclamation point is found next to the device in the device manager. The sound card volume is set to mute C. A high quality paper towel dipped in distilled water D. Any kind of cleaning solution for the home use Answer: A 588.

Answer: B 595. Check the printer preferences for the paper orientation. Answer: B 594. while emitting the LEAST amount of sound? Http://www. the orientation can not be changed. Before lifting. They are trying to insert the paper sideways and can not get it to fit. Windows Update website C.CertInside. Which of the following tools will assist in determining whether a computer can be upgraded to Windows XP? A. Micro ATX B. Insure a good grip and lift using your legs. D. which of the following is the BEST practice for lifting the unit? A. AT C. D. Windows Baseline Security Analyzer D. Windows Software Update Services B. Use non-slip gloves to insure a proper grip. Insure a good grip and lift using back and arms. C. keeping the unit close to the technician center of gravity. Mini ATX D.CertInside A. Windows XP Readiness Analyzer Answer: D 593. B. tip the unit on its side with the heaviest side facing down. Which of the following should the technician do? A. B. A new computer user has a personal inkjet printer on their desk and wants to be able to print some web pages in landscape mode. Explain the display is WYSIWYG. Install the correct paper tray. keeping the unit close to the technician center of gravity. Confirm the printer can print landscape by printing a test page. so they have called a technician. Which of the following methods used to cool a CPU provides the greatest temperature drop. When required to move a large. ATX Answer: B 220-601 592.com CertInside Help you pass any IT Exams . bulky piece of equipment. C.

com CertInside Help you pass any IT Exams . The technician right-clicks on a folder and selects properties to set the permissions. Maintenance manual C.CertInside. The drive is not mounted. A technician is attempting to set security permissions on a standalone Windows machine so that different users have different levels of access to specific files and folders. C. A. Which of the following types of Internet connections has a line-of-sight requirement? A. Heatsink cooling D. D. Answer: D Which of the following is the MOST likely cause? 598. Warranty documentation D. but there is no security tab. The file system is FAT32. Quick setup guide B. The files within the folder are encrypted. Fiber Optic Http://www. high security media is needed to move data over the network? A. Water cooling C. B. 80mm fan Answer: B 220-601 596. Which of the following is the BEST suitable option when high speed.CertInside A. Cellular Answer: B 599. 120mm fan B. ISDN B. Parts manual Answer: B 597. Satellite C. Where would a technician find a hazard list for servicing a CRT? A. The folder is compressed. Wireless D.

Change the SSID D. Update the router firmware Answer: B Http://www. MAC Filtering C. Unshielded Twisted Pair (UTP) Answer: A 220-601 600. Coaxial Cable C.CertInside. which of the following is the MOST logical solution to limit the wireless access to unauthorized users? A.CertInside B.com CertInside Help you pass any IT Exams . Shielded Twisted Pair (STP) D. Without changing the wireless password. Turn off DHCP B.

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