P. 1
220-701

220-701

|Views: 674|Likes:
Published by Tony Cillo

More info:

Published by: Tony Cillo on Mar 23, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

11/21/2012

pdf

text

original

Sections

  • Question: 69
  • Question: 70
  • Question: 71
  • Question: 72
  • Question: 78
  • Question: 79
  • Question: 80
  • Question: 81
  • Question: 82
  • Question: 83
  • Question: 84
  • Question: 85
  • Question: 96
  • Question: 97
  • Question: 98
  • Question: 99
  • Question: 100
  • Question: 101
  • Question: 102
  • Question: 103
  • Question: 104
  • Question: 105
  • Question: 106
  • Question: 107
  • Question: 108
  • Question: 109
  • Question: 110
  • Question: 111
  • Question: 112
  • Question: 113
  • Question: 114
  • Question: 115
  • Question: 116
  • Question: 117
  • Question: 118
  • Question: 119
  • Question: 120
  • Question: 121
  • Question: 122
  • Question: 123
  • Question: 124
  • Question: 125
  • Question: 126
  • Question: 127
  • Question: 128
  • Question: 129
  • Question: 130
  • Question: 131
  • Question: 132
  • Question: 133
  • Question: 134
  • Question: 135
  • Question: 136
  • Question: 137
  • Question: 138
  • Question: 139
  • Question: 145
  • Question: 146
  • Question: 147
  • Question: 148
  • Question: 149
  • Question: 150
  • Question: 151
  • Question: 152
  • Question: 153
  • Question: 154
  • Question: 155
  • Question: 156
  • Question: 157
  • Question: 158
  • Question: 159
  • Question: 160
  • Question: 161
  • Question: 162
  • Question: 163
  • Question: 164
  • Question: 165
  • Question: 166
  • Question: 167
  • Question: 168
  • Question: 169
  • Question: 170
  • Question: 171
  • Question: 172
  • Question: 173
  • Question: 174
  • Question: 175
  • Question: 176
  • Question: 177
  • Question: 178
  • Question: 179
  • Question: 180
  • Question: 181
  • Question: 182
  • Question: 183
  • Question: 184
  • Question: 185
  • Question: 186
  • Question: 187
  • Question: 188
  • Question: 189
  • Question: 190
  • Question: 191
  • Question: 192
  • Question: 193
  • Question: 194
  • Question: 195
  • Question: 196
  • Question: 197
  • Question: 198
  • Question: 199
  • Question: 200
  • Question: 201
  • Question: 202
  • Question: 203
  • Question: 204
  • Question: 205
  • Question: 206
  • Question: 207
  • Question: 208
  • Question: 209
  • Question: 210
  • Question: 211
  • Question: 212
  • Question: 213
  • Question: 214
  • Question: 215
  • Question: 216
  • Question: 217
  • Question: 218
  • Question: 219
  • Question: 220
  • Question: 221
  • Question: 222
  • Question: 223
  • Question: 224
  • Question: 225
  • Question: 226
  • Question: 227
  • Question: 228
  • Question: 229
  • Question: 230
  • Question: 231
  • Question: 232
  • Question: 233
  • Question: 234
  • Question: 235
  • Question: 236
  • Question: 237
  • Question: 238
  • Question: 239
  • Question: 240
  • Question: 241
  • Question: 242
  • Question: 243
  • Question: 244
  • Question: 245
  • Question: 246
  • Question: 247
  • Question: 248
  • Question: 249
  • Question: 250
  • Question: 251
  • Question: 252
  • Question: 253
  • Question: 254
  • Question: 255
  • Question: 256
  • Question: 257
  • Question: 258
  • Question: 259
  • Question: 260
  • Question: 261
  • Question: 262
  • Question: 263
  • Question: 264
  • Question: 265
  • Question: 266
  • Question: 267
  • Question: 268
  • Question: 269
  • Question: 270
  • Question: 271
  • Question: 272
  • Question: 273
  • Question: 274
  • Question: 275
  • Question: 276
  • Question: 277
  • Question: 278
  • Question: 279
  • Question: 280
  • Question: 281
  • Question: 282
  • Question: 283
  • Question: 284
  • Question: 285
  • Question: 286
  • Question: 287
  • Question: 288
  • Question: 289
  • Question: 290
  • Question: 291
  • Question: 292
  • Question: 293
  • Question: 294
  • Question: 295
  • Question: 296
  • Question: 297
  • Question: 298
  • Question: 299
  • Question: 300
  • Question: 301
  • Question: 302
  • Question: 303
  • Question: 304
  • Question: 305
  • Question: 306
  • Question: 307
  • Question: 308
  • Question: 309
  • Question: 310
  • Question: 311
  • Question: 312
  • Question: 313
  • Question: 314
  • Question: 315
  • Question: 316
  • Question: 317
  • Question: 318
  • Question: 319
  • Question: 320
  • Question: 321
  • Question: 322
  • Question: 323
  • Question: 324
  • Question: 325
  • Question: 326
  • Question: 327
  • Question: 328
  • Question: 329
  • Question: 330
  • Question: 331
  • Question: 332
  • Question: 333
  • Question: 334
  • Question: 335
  • Question: 336
  • Question: 337
  • Question: 338
  • Question: 339
  • Question: 340
  • Question: 341
  • Question: 342
  • Question: 343
  • Question: 344
  • Question: 345
  • Question: 347
  • Question: 348
  • Question: 349
  • Question: 350
  • Question: 352
  • Question: 353
  • Question: 354
  • Question: 355
  • Question: 356
  • Question: 357
  • Question: 358
  • Question: 359
  • Question: 360
  • Question: 361
  • Question: 362
  • Question: 363
  • Question: 364
  • Question: 365
  • Question: 366
  • Question: 367
  • Question: 368
  • Question: 369
  • Question: 370
  • Question: 371
  • Question: 372
  • Question: 373
  • Question: 374
  • Question: 375
  • Question: 376
  • Question: 377
  • Question: 378
  • Question: 379
  • Question: 380
  • Question: 382
  • Question: 383
  • Question: 384
  • Question: 385
  • Question: 386
  • Question: 387
  • Question: 388
  • Question: 389
  • Question: 390
  • Question: 391
  • Question: 392
  • Question: 393
  • Question: 394
  • Question: 395
  • Question: 396
  • Question: 397
  • Question: 398
  • Question: 399
  • Question: 400
  • Question: 401
  • Question: 402
  • Question: 403
  • Question: 404
  • Question: 406
  • Question: 407
  • Question: 408
  • Question: 409
  • Question: 410
  • Question: 411
  • Question: 412
  • Question: 413
  • Question: 414
  • Question: 415
  • Question: 416
  • Question: 417
  • Question: 418
  • Question: 419
  • Question: 420
  • Question: 421
  • Question: 422
  • Question: 423
  • Question: 424
  • Question: 425
  • Question: 426
  • Question: 427
  • Question: 428
  • Question: 429
  • Question: 430
  • Question: 431
  • Question: 432
  • Question: 433
  • Question: 434
  • Question: 435
  • Question: 436
  • Question: 437
  • Question: 438
  • Question: 439
  • Question: 440
  • Question: 441
  • Question: 442
  • Question: 443
  • Question: 444
  • Question: 445
  • Question: 446
  • Question: 447
  • Question: 448
  • Question: 449
  • Question: 450
  • Question: 451
  • Question: 452
  • Question: 453
  • Question: 454
  • Question: 455
  • Question: 456
  • Question: 457
  • Question: 458
  • Question: 459
  • Question: 460
  • Question: 461
  • Question: 462
  • Question: 463
  • Question: 464
  • Question: 466
  • Question: 467
  • Question: 468
  • Question: 469
  • Question: 470
  • Question: 471
  • Question: 472
  • Question: 473
  • Question: 474
  • Question: 475
  • Question: 476
  • Question: 477
  • Question: 478
  • Question: 479
  • Question: 480
  • Question: 481
  • Question: 482
  • Question: 483
  • Question: 484
  • Question: 485
  • Question: 486
  • Question: 487
  • Question: 488
  • Question: 489
  • Question: 490
  • Question: 491
  • Question: 492
  • Question: 493
  • Question: 494
  • Question: 495
  • Question: 496
  • Question: 497
  • Question: 498
  • Question: 499
  • Question: 500
  • Question: 501
  • Question: 502
  • Question: 503
  • Question: 504
  • Question: 505
  • Question: 506
  • Question: 507
  • Question: 508
  • Question: 509
  • Question: 510
  • Question: 511
  • Question: 512
  • Question: 513
  • Question: 514
  • Question: 515
  • Question: 516
  • Question: 517
  • Question: 518
  • Question: 519
  • Question: 520
  • Question: 521
  • Question: 522
  • Question: 523
  • Question: 524
  • Question: 525
  • Question: 526
  • Question: 528
  • Question: 529
  • Question: 530
  • Question: 531
  • Question: 532
  • Question: 533
  • Question: 534
  • Question: 535
  • Question: 536
  • Question: 537
  • Question: 538
  • Question: 539
  • Question: 540
  • Question: 541
  • Question: 542
  • Question: 543
  • Question: 544
  • Question: 545
  • Question: 546
  • Question: 547
  • Question: 548
  • Question: 549
  • Question: 550
  • Question: 551
  • Question: 552
  • Question: 553
  • Question: 554
  • Question: 555
  • Question: 556
  • Question: 557
  • Question: 558
  • Question: 559
  • Question: 560
  • Question: 561
  • Question: 563
  • Question: 564
  • Question: 565
  • Question: 566
  • Question: 567
  • Question: 568
  • Question: 569
  • Question: 570
  • Question: 572
  • Question: 573
  • Question: 574
  • Question: 575
  • Question: 576
  • Question: 577
  • Question: 578
  • Question: 579
  • Question: 580
  • Question: 581
  • Question: 582
  • Question: 583
  • Question: 584
  • Question: 585
  • Question: 586
  • Question: 587
  • Question: 588
  • Question: 589
  • Question: 590
  • Question: 591
  • Question: 592
  • Question: 593
  • Question: 594
  • Question: 595
  • Question: 596
  • Question: 597
  • Question: 598
  • Question: 599
  • Question: 601
  • Question: 602
  • Question: 603
  • Question: 604
  • Question: 605
  • Question: 606
  • Question: 607
  • Question: 608
  • Question: 609
  • Question: 610
  • Question: 611
  • Question: 612
  • Question: 613
  • Question: 614
  • Question: 615
  • Question: 616
  • Question: 617
  • Question: 618
  • Question: 620
  • Question: 621
  • Question: 622
  • Question: 623
  • Question: 624
  • Question: 625
  • Question: 626
  • Question: 627
  • Question: 628
  • Question: 629
  • Question: 630
  • Question: 631
  • Question: 632
  • Question: 634
  • Question: 635
  • Question: 636
  • Question: 637
  • Question: 638
  • Question: 639
  • Question: 640
  • Question: 641
  • Question: 642
  • Question: 643
  • Question: 644
  • Question: 645
  • Question: 646
  • Question: 647
  • Question: 648
  • Question: 649
  • Question: 650
  • Question: 651
  • Question: 652
  • Question: 653
  • Question: 654
  • Question: 655
  • Question: 657
  • Question: 658
  • Question: 659
  • Question: 660
  • Question: 662
  • Question: 663
  • Question: 664
  • Question: 665
  • Question: 666
  • Question: 667
  • Question: 668
  • Question: 669
  • Question: 670
  • Question: 671
  • Question: 672
  • Question: 673
  • Question: 674
  • Question: 675
  • Question: 676
  • Question: 677
  • Question: 678
  • Question: 679
  • Question: 680
  • Question: 681
  • Question: 682
  • Question: 683
  • Question: 684
  • Question: 685
  • Question: 686
  • Question: 687
  • Question: 688
  • Question: 689
  • Question: 690
  • Question: 691
  • Question: 692
  • Question: 693
  • Question: 694
  • Question: 695
  • Question: 696
  • Question: 697
  • Question: 698
  • Question: 699
  • Question: 700
  • Question: 701
  • Question: 703
  • Question: 704
  • Question: 705
  • Question: 706
  • Question: 707
  • Question: 708
  • Question: 709
  • Question: 710
  • Question: 711
  • Question: 712
  • Question: 713
  • Question: 714
  • Question: 715
  • Question: 716
  • Question: 717
  • Question: 718
  • Question: 719
  • Question: 720
  • Question: 721
  • Question: 722
  • Question: 723
  • Question: 724
  • Question: 725
  • Question: 726
  • Question: 727
  • Question: 728
  • Question: 729
  • Question: 730
  • Question: 731
  • Question: 732
  • Question: 733
  • Question: 734
  • Question: 735
  • Question: 736
  • Question: 737
  • Question: 738
  • Question: 739
  • Question: 740
  • Question: 741
  • Question: 742
  • Question: 743
  • Question: 744
  • Question: 745
  • Question: 746
  • Question: 747
  • Question: 748
  • Question: 749
  • Question: 750
  • Question: 751
  • Question: 752
  • Question: 754
  • Question: 755
  • Question: 756
  • Question: 757
  • Question: 758
  • Question: 759
  • Question: 760
  • Question: 761
  • Question: 762
  • Question: 763
  • Question: 764
  • Question: 765
  • Question: 766
  • Question: 768
  • Question: 769
  • Question: 770
  • Question: 771
  • Question: 772
  • Question: 773
  • Question: 774
  • Question: 775
  • Question: 776
  • Question: 777
  • Question: 778
  • Question: 779
  • Question: 780
  • Question: 781
  • Question: 782
  • Question: 783
  • Question: 784
  • Question: 785
  • Question: 786
  • Question: 787
  • Question: 788
  • Question: 789
  • Question: 790
  • Question: 791
  • Question: 792
  • Question: 793
  • Question: 795
  • Question: 796
  • Question: 797
  • Question: 798
  • Question: 799
  • Question: 800
  • Question: 801
  • Question: 802
  • Question: 803
  • Question: 804
  • Question: 805
  • Question: 806
  • Question: 807
  • Question: 808
  • Question: 809
  • Question: 810
  • Question: 811
  • Question: 812
  • Question: 813
  • Question: 814
  • Question: 815
  • Question: 816
  • Question: 817
  • Question: 818
  • Question: 819
  • Question: 820
  • Question: 821
  • Question: 822
  • Question: 823
  • Question: 824
  • Question: 825
  • Question: 826
  • Question: 827
  • Question: 828
  • Question: 829
  • Question: 830
  • Question: 832
  • Question: 833
  • Question: 834
  • Question: 835
  • Question: 837
  • Question: 838
  • Question: 839
  • Question: 840
  • Question: 841
  • Question: 842
  • Question: 843
  • Question: 844
  • Question: 845
  • Question: 846
  • Question: 847
  • Question: 848
  • Question: 849
  • Question: 850
  • Question: 851
  • Question: 852
  • Question: 853
  • Question: 854
  • Question: 855
  • Question: 856
  • Question: 857
  • Question: 858
  • Question: 859
  • Question: 861
  • Question: 862
  • Question: 863
  • Question: 864
  • Question: 865
  • Question: 866
  • Question: 867
  • Question: 868
  • Question: 869
  • Question: 870
  • Question: 871
  • Question: 872
  • Question: 873
  • Question: 874
  • Question: 875
  • Question: 876
  • Question: 877
  • Question: 878
  • Question: 879
  • Question: 880
  • Question: 881
  • Question: 882
  • Question: 883
  • Question: 885
  • Question: 886
  • Question: 887
  • Question: 888
  • Question: 889
  • Question: 890
  • Question: 891
  • Question: 892
  • Question: 893
  • Question: 894
  • Question: 895
  • Question: 896
  • Question: 897
  • Question: 898
  • Question: 899
  • Question: 900
  • Question: 901
  • Question: 902
  • Question: 903
  • Question: 904
  • Question: 905
  • Question: 906
  • Question: 908
  • Question: 909
  • Question: 910
  • Question: 911
  • Question: 912
  • Question: 913
  • Question: 914
  • Question: 915
  • Question: 916

Exam Name: Exam Type: Exam Code

:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 1 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services, token ring, and ATM. Despite the stricter performance specifications, Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximumof ___ in length. A. 328 meters (1076 feet) B. 100 meters (328 feet) C. 30 meters (100 feet) D. 150 meters (492 feet) Answer: B Question: 2 The _________ is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. A. Native resolution B. Contrast ratio C. Pixelation D. Base frequency Answer: A Question: 3 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. NiMH C. Alkaline D. Li-Ion Answer: D Question: 4 It is possible to see status light indicators on the interfaces of NIC and Modem. A. True B. False Answer: A Question: 5 Which of the following is not a benefit of laptop design? A. Portability B. Increased performance C. Desktop replacement D. Higher-quality construction Answer: B Question: 6

Page 1 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

You are an IT professional in an international company. During your working hours, a client calls you and states that there is something wrong with his computer. As an experiencedtechnician, you immediately know what the problem is after the client describes several symptoms. Under that circumstance, what is your next step to take so as to solve the problem? A. Verify full system functionality. B. Document findings, actions and outcomes. C. Establish a plan of action and implement the solution. D. Ask the user opened ended questions to see if they agree with the cause. Answer: C Question: 7 Which of the following is not a requirement for ACPI to function? A. The BIOS must support ACPI. B. You must be running Windows 95 or later. C. The motherboard must support ACPI. D. The processor must support ACPI. Answer: B Question: 8 The Windows Advanced Options Menu provides some alternative ways of running Windows when it won't start up normally. To display this menu, you need to power off your computer and then restart it. What is the appropriate step to take so as to enter this menu? A. Edit the config.sys file that is located on the root directory. B. Press F8 after POST but before Windows begins to load. C. Midway through Windows loading, power cycle the system. D. Enter System Configuration Utility and select Startup Menu. Answer: B Question: 9 Which laptop input device was released with the IBM ThinkPad series oflaptops? A. Touchpad B. Mouse C. Point stick D. Trackball Answer: C Question: 10 A touch screen monitor uses touching of the screen as an input method. Items can be selected or moved with a finger, and finger gestures may be used to convey commands. The problem is the screen will need frequent cleaning due to image degradation from fingerprints. Which of the followingwill make sure that the touch screen monitor performs optimally after its installation? A. Degauss the monitor. B. Calibrate the monitor. C. Set the resolution to the highest the monitor can display. D. Set the refresh rate to the lowest the monitor can display.

Page 2 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 11 Which laptop accessory allows you to power your laptop from a car or airplane? A. AC adapter B. DC adapter C. Battery converter D. Automotive Wizard Answer: B Question: 12 SSID is the abbreviation of Service set identifier. A client device receivesbroadcast messages from all access points within range advertising their SSIDs. The client device can then either manually orautomatically-based on configuration-select the network with which to associate. However, take security into consideration, if SSID broadcast is disabled, what will you expect? A. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. C. The access point would now transmit on only one channel. D. Data encryption would be less secure over wireless connections. Answer: A Question: 13 As an experienced technician, you are required to perform a tape backup every evening. You are thinking of an appropriate backup method so that only those files that have beenchanged since the last backup will be backed up. Refer to the following backup method, which one will enable that and clear the archive bit for each file? A. Incremental B. Full C. Daily D. Copy Answer: A Question: 14 Which of the following rechargeable battery types is least desirable due to its minimal power duration when used with laptops? A. NiCd B. NiMH C. Li-poly D. Li-Ion Answer: A Question: 15 The 2.4 GHz is increasingly being used for a host of other devices, including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of the following is likely to interfere with the 2.4GHz wireless access point and disable its connection? A. Incandescent lighting
Page 3 of 193

Installation from Microsoft. Factory recovery partition B. The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. ATA Answer: C Question: 17 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Network installation C. Answer: C Question: 20 Which of the following power states consumes the least amount of power? Page 4 of 193 . web cams. A. provides addressing of memory beyond 4GB.com D. B. Luggable B. provides access to larger hard drive partitions. PS/2 C. and is popular on laptops and desktops alike. such as mice. and printers. Netbook D. USB D. Refer to the following installation options. which THREE are effective for this operating system? A. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. scanners. including home and business desktops. D Question: 18 Which kind of laptop was designed to look and function like a paper notebook? A. One ofthe reasonswhy 64-bit architecture is better than 32-bit architecture is because the 64-bit processor: A. as most operating systems must be extensively modified to take advantage of the new architecture. provides use of PCIe X16 expansion slots. Windows CD installation Answer: A. B. Notebook Answer: B Question: 19 A change from a 32-bit to a 64-bit architecture is a fundamental alteration. Tablet C. Electrostatic Discharge (ESD) C. provides use of more powerful video graphics accelerators. and media centers. The access point is next to a speaker Answer: C Question: 16 __________ is the fastest and most modern interface used as an expansionmethod for external peripherals. laptops. Parallel B. Cordless phones D. C.

to clear a paper jam in the printer. G0 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. their solution did not work and inform the user that the company has personnel working on the problem. Thank the user for their assistance with the problem. and so on? A. __ is a commonly used name for a command-line utility thatprovides diskpartitioning functions in an operating system. convert Answer: B Question: 22 Which type of PC Card is used most often for expansion devices like NICs. As an experienced technician. however. And you notice that there are many printing jobs waiting to be printed. Type IV Answer: B Question: 23 You are an IT professional in an international company. AGP Page 5 of 193 . B. Type III D. Under that circumstance. During your working hours. Type II C. Fix the paper jam and then give the user some reference material so they can research preventativetechniques and be more involved in the troubleshooting process.) A. Type I B. you immediately find out the solution. S2 D. a client calls you and states that there is something wrong with the printer as it fails to print normally. fdisk C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. format D. Answer: C Question: 24 You are installing a new graphics adapter in a Windows Vista system.sound cards. D. 3D graphics adapters? (Choose two. Which of the following expansion slots are designed for high-speed. A. that is. chkdsk B. how to respond to theuser in an appropriate manner? A. S4 Answer: D Question: 21 In computing. the client believes that it is necessary to reset the printer server. USB B. However. C. Thank the user for their concern ask the user open ended questions to see what they think is the problem. S1 C.

A client calls you during your working hours and states that there is something wrong with his desktop computer as it is impossible to start up the computer though it worked normally hours ago. diskpart D. Hard disk failure or operating system needs to be reloaded. D. D Question: 27 You are an IT professional in an international company. Answer: B Question: 28 Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface? A. It allows the printer to communicate with networks. C. plus additional extensions such as security access control lists (ACL) and file system journaling. E Question: 25 NTFS supersedes the FAT file system as the preferred file system for Microsoft's Windows operating systems. PCI D. B.reliability. The hard drive is in standby mode. Which of the following is most probably the reason for that? A. ISA E. Power cord is loose. fdisk C. servers. Answer: D Page 6 of 193 . It has a higher transfer rate than a serial connection. and disk space utilization. It automatically recognizes new devices. PCIe Answer: B. C. and workstations. Laser Answer: C. NTFS has several improvements over FAT and HPFS (High Performance File System)such as improved support for metadata and the use of advanced data structures to improve performance. Daisy wheel B. because they receive their print job instructions one page at a time? (Select all that apply. B. How to successfully translate a FAT file system into anNTFS file system with zero data leakage? A.) A. format Answer: A Question: 26 Which types of printers are referred to as page printers. convert B. D. Bubble-jet D. Mouse and keyboard need to be cleaned.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. It has a higher transfer rate than a parallel connection. Dot matrix C.

Start > Help and Support C. Wire nut C.how to search for the information about general problems? A. Laser printers C. which of the following has been designed to alleviate some of the issues that arose from using newer technologies (which often demand more power and create more heat) and establishes a straighter path of airflow with fewer obstacles. Writing B. Micro ATX Answer: A Question: 32 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Thermal printers D. and media centers. Right-click Taskbar > Help and Support B. thus forming an image on the drum? A. Right-click My Computer > Help and Support D. laptops. In Windows XP. Transferring C. Electrical tape B. resulting in better overallcooling capabilities? A. Duct tape Page 7 of 193 . Masking tape D. Cleaning Answer: A Question: 33 Which of the following is a type of pressure-sensitive tape used to insulate electrical wires and other material that conduct electricity and gives an effective and long lasting insulation? A. Start > Programs > Accessories > System Tools > Help and Support Answer: B Question: 30 Which type of printers can be used with multipart forms? A. BTX B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 29 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. Dot-matrix printers Answer: D Question: 31 As a form factor for motherboards. Bubble-jet printers B. NLX C. ATX D. Developing D. including home and business desktops.

Printer Control Language (PCL) Answer: B. Both high power handling transistors andhigh speed integrated circuits generate sufficient heat to require the use of thermal grease. On the outside of a heat sink C. IEEE 1394 D. D Question: 36 Refer to the following protocols. RS-232 C. -100VDC Answer: A Question: 38 Thermal compound is a fluid substance which increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. IEEE 1284 B. Where is the best place to locate the thermal compound? A. Page Description Language (PDL) B. PostScript C. +600VDC B. In the socket of a component D. On top of a component B. CPU D. Between a component and a heat sink Page 8 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 34 Thermal compound increases the thermal conductivity of a thermal interface by compensating for the irregular surfaces of the components. Fan B. RS-422 Answer: B Question: 37 What voltage does the corona wire or corona roller hold? A. 0VDC D. -600VDC C. Capacitors C. PageScript D. which one is commonly used in computer serial ports and connected to the DB-9 port? A. such are __ and__. D Question: 35 Which of the following are page-description languages? (Select all thatapply.) A. (Choose TWO) A. Heatsink Answer: C.

Developing. Cleaning. DSL D. Dial-up Answer: C Question: 43 Any printer that uses the electrophotographic process contains how many standard assemblies? A. Six C. cleaning C. Paper tray Answer: A Question: 40 Which of the following is a technology and security infrastructure introduced with Microsoft's Windows Vista operating system. Four Page 9 of 193 . Five B. Cable B. Refer to the following Internet connectivity methods. transferring. transferring. transferring. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? A. Ink cartridge B. Charging. fusing. writing. cleaning B. cleaning. developing. Transferring. and aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level? A. Toner cartridge C. Daisy wheel D. writing. charging. fusing D. Sidebar Interface B. charging. developing. fusing Answer: D Question: 42 The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. developing.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 39 Which device in a bubble-jet printer contains the printhead? A. fusing. Aero Display Manager Answer: C Question: 41 What is the correct order of the steps in the EP print process? A. Satellite C. Task Manager C. charging. writing. writing. User Account Control D.

Event Viewer B. The virtual desk on which all of your other programs and utilities run Answer: D Question: 47 USB. Display Properties B. A." What's more. True B. a client calls you and states that there is something wrong with his computer as he usually gets the error message of "The security log on this system is full. SECEDIT.EXE C. Shortcut Menu Answer: A Page 10 of 193 . PCMCIA C. Where all of a computer's memory is stored D. How can the administrator solve this problem? A. False Answer: A Question: 48 The screensaver can be changed in the ________________ dialog box. A tool that keeps track of all the data on disk C. CardBay Answer: B Question: 46 What is the Desktop? A. eSATA and Express Card/54 are examples of hot pluggable devices. CardBus B. SECPOL. A. Nine Answer: D Question: 44 You are an IT professional in an international company.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Menu Bar D. Express Card D. the prompt message also claims that"only an administrator can log on and fix this problem". Windows Security Center Answer: A Question: 45 What is the legacy term for PC Card? A. During your working hours. The top of the desk where the computer sits B. Taskbar C.MSC D.

15 C. System. WPA2 with shared-key authentication C. it's very important to define effective wireless security policies that guard against unauthorized access to important resources. Encryption. Hidden. Moving the mouse pointer to the top of the Taskbar. WPA with shared-key authentication B. However. Hackers have found wireless networks relatively easy to break into. WEP2 with shared-key authentication Answer: B Question: 50 The Taskbar can be increased in size by ________________. Encryption D. Read Only. Archive. Windows Vista Business B. Read Only C. As a result. Hidden. Compression Answer: A Question: 53 You have to work overtime at the factory today. Under that circumstance.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 49 Many laptop computers have wireless cards pre-installed. Read Only. Compression. What isthe safest security policy in a wireless network? A. and high definition television sets that support VGA-connector devices. A. Left-clicking the mouse and double-clicking the Taskbar C. Windows Vista Home Premium Page 11 of 193 . However. Read Only. which of the following Windows operating system has the application by default to make that happen with the use of a remote? A. Right-clicking the mouse and dragging the Taskbar to make it bigger B. 9 Answer: B Question: 52 Which of the following file attributes are available to files on a FAT32 partition? A. computer monitors. System. 25 D. WEP with shared-key authentication D. and then clicking and dragging D. System B.and even use wireless technology to crack into wired networks. Archive. wireless networking has many security issues. Hidden. You are wondering if it is possible to record the documentary. 40 B. Indexing. A. Hidden. there is a very famous documentary showing on the TV in the evening and you don't want to miss it. pausing until the pointer turns into a double-headedarrow. Highlighting the Taskbar and double-clicking in the center Answer: C Question: 51 The __-pin VGA connector is common to most video cards.

The same as special permissions B. you notice that the printer attached to the computer fails to print locally. Change file attributes D. D Question: 58 Virtual memory is configured through which system tool? Page 12 of 193 . Which TWO of the following are your answers? A. The Task Scheduler causes the problem. Only the Read. and then click on Device Manager. Copy and move files C. Answer: A Question: 56 Standard permissions are ________________. D. Arriving at the user's office.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. The Network causes the problem. Permissions grouped together for easy assignment Answer: D Question: 57 You are an IT professional in an international company and you are responsible for infrastructure design and global configuration changes. select Status. Browse the Internet B. C. you are asked to troubleshoot an end user's computer. Permissions assigned to users but not to groups D. Windows Vista Home Basic Answer: B Question: 54 The Windows Explorer program can be used to do which of the following? (Choose all that apply. Open Network Connections from the control panel. D. Answer: A. select the Hardware tab. A. The Print Spooler causes the problem. and Execute permissions C. Windows XP Professional D. Open a command window and run ipconfig from the command line. select Properties. B. Write. Create backup jobs Answer: B. What is wrong with it? A. C Question: 55 You are a network technician in a large company. Open a command window and run net /? from the command line. Right click on My Computer. During your working hours.) A. A user who has little knowledge about computer technology calls you and asks you how to look up the IP address of his laptop. The Workstation causes the problem. right click the Local Area Connection. B. and then select the Support tab. C.

System control panel C. B. Using the Run command and typing in the name of the program D. B. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. A. Press Ctrl+Alt+Del to reboot the computer. Memory Manager D. 127 C. 63 D. Using the Shut Down command B. Typing cmd in the Start box followed by the program name Answer: C Question: 61 There was something wrong with a user's old CD-ROM drive and a technician purchased a new one to replace the original one. which can connect up to __ peripherals in a daisy-chained topology. Answer: D Question: 63 Page 13 of 193 . and click End Task. Document their findings and the actions taken. C. Virtual Configuration Answer: B Question: 59 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. 7 Answer: C Question: 60 If a program doesn't have a shortcut on the Desktop or in the Program's submenu. A. Call their manager and report the status of the issue. Answer: B Question: 62 What can you do if a program is not responding to any commands andappears to be locked up? A. D. Taskbar B. Run a full system backup. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. 15 B. Add more memory. Open the System control panel and choose Performance to see what process is causing the problem. you can start it by ________________. Typing cmd in the Start Run box C. What is the next step to take after testing? A. Open Task Manager. The new CD-ROM drive operates normally and smoothly. select the appropriate task.

Recycle Bin C. Add an infrared connection to all computers.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are thinking of a secure password for your new E-mail. Contained in a text file D. Settings panel Answer: B Question: 65 There are many computers in a small office.EXE C. Contains special characters B. S1 B. Add a Bluetooth connection to all computers. D. S3 D. RDISK. Which of the following is ahardware device that allows a technician to control multiple computers with a single keyboard. Add a KVM switch to the technician's computer. Contains AES encryption C. S2 C. My Computer icon B. video monitor and mouse? A. Contains numbers and letters Answer: A. Answer: C Question: 66 Which of the following sleep modes is also known as Standby? A. Emergency Recovery System (ERS) Answer: A Question: 68 Page 14 of 193 . S4 Answer: C Question: 67 What do you use in Windows XP to create a recovery disk? A. Enhanced Startup Disk (ESD) D. Which TWO of the following are considered to be secure passwords? A. D Question: 64 In Windows. a deleted file can be retrieved using which of the following? A. C. Control Panel D. B. Add a USB hub to each computer. Automated System Recovery (ASR) B.

what is your next action to take? A. Determine if any other users are affected by the problem.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 There is something wrong with a user??s laptop keyboard and it fails to work properly. Re-install the OS. Run Windows without processing AUTOEXEC. Determine if changes have been made that could have caused the problem.sys Answer: D Question: 70 You are an IT professional in an international company. C. D. Skip loading the Registry.bat D. C. During your working hours.sys C. Start Windows using only basic files and drivers. a client calls you and states that there is something wrong with his USB device as it fails to function properly. D:\i386\utilities\console C. B. you are asked to solve this problem for him. You are responsible for troubleshooting this problem. autoexec . It is possible to view the installation information of the recovery console with the use of the command line path of: A.exe B. D. As a technician. C. Attach an external keyboard. Update the keyboard drivers. which one is helpful to define the reason for that problem? A. B. Answer: C Question: 72 The Recovery Console is a feature of the Windows 2000. Answer: C Question: 69 What is the first file used in the boot-up of Windows XP? A. D:\i386\tools /cmdcons B. Refer to the following techniques. ntoskrnl . Determine how long the user has had the problem. Answer: A Question: 71 What does Safe Mode allow you to do? A. Under that circumstance.BAT and CONFIG. It provides the means for administrators to perform a limited range of tasks using a command line interface. D:\i386\winnt32 /cmdcons Page 15 of 193 .SYS. B. D:\i386\tools\console D. D. Press ctrl + alt + delete on the keyboard. Windows XP and Windows Server 2003 operating systems. Boot the system without scanning drives. config. ntldr E. Determine how long before the user is due for an upgraded system. nt bootd .

Recreate the problem and reapply the solution to ensure it worked properly. laptops. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Fuser C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 73 Which of the following is an Ethernet standard implemented via a card that allows a "sleeping" machine to awaken when it receives a wakeup signal? A. Wake on LAN D. which of the following is necessary? Page 16 of 193 . and media centers. The most common editions ofthe operating system are Windows XP Home Edition and Windows XP Professional. Reinstall Windows. Paper pickup rollers Answer: B. Boot from a startup disk and replace the file from the setup disks or CD.INI file to point to the backup NTOSKRNL. D Question: 75 What is the quickest solution to fixing a corrupted NTOSKRNL. including: (Select THREE) A. C. If you are asked to perform an Automated System Recovery restore in Windows XP. Sleep timer B. B. Return the system to the user. Answer: D Question: 76 There is something wrong with a user??s laptop computer and he is asking you for help. But you cannot leave right now. As an experienced technician. Automated System Recovery (ASR) is a recovery option that has two parts: ASR backup and ASR restore. Verify that all other parts of the system are working properly. WPA Answer: C Question: 74 A maintenance kit generally includes additional components or separation pads which should be replaced when a laser printer reaches its maintenance interval. Transfer roller D. What should you do next? A. D. including home and business desktops. C. D. WEP C.EXE file? A.EXE file. Replace the corrupted file with a new one. Answer: C Question: 77 Windows XP is a line of operating systems produced by Microsoft for use on personal computers. C. Modify the BOOT. B. you immediately know what the problem is and solve the problem in a few minutes. Image drum B.

how do you access advanced startup options? A. By pressing the spacebar when prompted to do so B. Bootstrap D. By holding down Ctrl+Alt+Del after the Windows logo displays for the first time C. Recovery console Answer: A Question: 78 During what type of installation must a user be present to choose all options as they appear? A. By pressing Esc after the OS menu displays D. Vendor recovery CD D. Answer: C Question: 82 Which advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment? Page 17 of 193 . Remove and replace the drive. ERD disk C. B. Clean the drive with compressed air and continue to use it. Install a larger fan near the hard drive to cool the system. Apply more thermal compound and reseat the drive. B. Existing C. A portion of physical RAM that is mirrored to the hard drive for redundancy. D. a Serial ATA is installed to connect to mass storage devices such as hard disk drives and optical drives. The maximum amount of memory a given system can potentially have. Attended B. C. D. C. Which of the following description about the virtual memory is the most appropriate? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. How to deal with this kind of problem? A. As an experienced technician. Operating system CD B. Flash memory used to hold temporary files before deletion. Denote Answer: A Question: 79 Virtual memory differs significantly from memory virtualization in that virtual memory allows resources to be virtualized as memory for a specific system. you notice that the Serial ATA generates more heat as usual and is a little bit smelly. Data written to a disk located in a paging file that would not fit into the systems RAM. By pressing F8 during the first phase of the boot process Answer: D Question: 81 As a storage-interface. Answer: B Question: 80 In Windows Vista and XP.

NTLDR Answer: D Question: 85 You work as an IT professional in an international company. B.DLL E. Debugging Mode E.COM B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. Which of following is an input/output device and applicable in a daisy-chained network? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A message displays on the screen which allows the customer to click to continue. you receive a call for assistance from a customer.SYS D. Parallel B. Last Known Good Configuration Answer: E Question: 83 Except for star-based networks. HAL. USB D. If a message is intended for a computer partway down the line. D. which of thefollowing is the best response to that? A. a prompt message will display on the screen stating that this website is blocked by a new web filtering application which assigns a two-hour quota on streaming media. Safe Mode C. or connecting each computer in series to the next. In your company. the easiest way to add more computers into a network is by daisy-chaining.EXE C. What particular website are you trying to download videos from? Are they work related? C. NTOSKRNL. If you take issue with that please inform your supervisor. which of the following files is specifically responsible for enabling communication between the system hardware and the operating system? A. Answer: D Page 18 of 193 . Serial Answer: B Question: 84 In Windows 2000 and XP. NTDETECT. Whenever he tries to pull down video clips from a website. NTBOOTDD. Simply select continue on the message and the video should appear. A new application has been implemented to help manage and improve the network. SCSI C. During your working hours. Under that circumstance. each system bounces it along in sequence until it reaches the destination. Bandwidth usage has become a problem. you are responsible for infrastructure design and global configuration changes. Step-By-Step Configuration D. Command Prompt Only B. Did you read the entire screen? The last sentence clearly says click to continue.

which utility is responsible for finding. coded by the first three bits of theaddress. 92. you would like to configure a laptop computer running Windows XP Pro.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 86 Which of the following is a replacement for RIS? A. SIR Answer: C Question: 87 The most common editions of the Windows operating system are Windows XP Home Edition and Windows XP Professional. Each class. It cleans the drum before a page is printed. Service Pack Manager C. Refer to the following IP addresses. Shut down Answer: A Question: 88 What is the function of the laser in a laser printer? A. Windows Update Answer: D Question: 90 Classful network describes the network architecture of the Internet anddivides the address space for IPv4 into five address classes. Under that circumstance.254. STIR B.10. As a technician. Update Manager B.128 B. It creates an image of the page on the drum. C. business and enterprise clients. WDS D. After a specified period of inactivity. 169.25.254. Download Manager D. It charges the paper so it will attract toner. Suspend C.10 C. which one belongs to the ClassC? A. Answer: C Question: 89 In Windows XP. downloading. it is necessary to make a record of the current tasks to memory and switch to a power-saving mode. 129. defined adifferent size or type of the network.18. Stand by B.16. which power-saving mode will you select? A. B. The computer should resume back to the previous state quickly. It heats up the toner so it adheres to the page. The Windows XP Professional is targeted at power users. and installing Windows service packs? A. D. Hibernate D. UAC C.1 Page 19 of 193 .

Demineralized water B. Storing passwords C. Denatured alcohol D. Acetone Answer: C Question: 92 BitLocker is available only in the Enterprise and Ultimate editions of Windows Vista and Windows 7. if it is used in a hotel or on an airplane. Encrypting hard drives Answer: D Question: 93 What type of backup will back up all selected files and then clear the archive bit? A.1 Answer: D Question: 91 What should you use to clean electronic connectors on expansion cards? A. Document findings B. Blocking harmful network traffic D. 192. Roaming profile B. Normal C. Wireless Zero Configuration Answer: B Question: 95 What is the first step in the troubleshooting process? A. Securing wireless access points B. the portable computer willautomatically connect to a wireless network. one of thecharacteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location tolocation. a portable computer with a docking station is generally connected to a local wired network. Incremental D. Driver signing D. Copy Answer: B Question: 94 As portable computers are used in a variety of locations. which can satisfy the need for: A.168. Identify the problem Page 20 of 193 . Hardware profile C.1.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Which of the following feature enables that? A. however. Soap and water C. Complete B. For example.

False Answer: A Question: 100 What type of device can help keep your computers running for a short period of time in the event of a power outage? A. right click on the print job and select cancel. you stop the execution of the printing program and correct the mistakes. Double click the printer??s icon. Inkjet printer C. right click on the print job and select resume. Double click the printer's icon.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. During theprinting process. Establish a theory D. Answer: A Question: 97 Which tool do you use to create a restore point in Windows XP? A. Power strip Page 21 of 193 . you have to print the file from beginning to end once again. Surge protector D. Double click the printer??s icon. Solar panels C. After that. A. which one remains in common use inbusinesses where multipart forms are printed. Uninterruptable power supply (UPS) B. right click on the print job and select restart. Laser printer D. you notice that there is a grammatical error. D. Backup B. System Restore C. Thermal printer Answer: A Question: 99 The "/t" settings will make it possible to have a barcode reader perform a horizontal tab. Whichof the following describes the proper steps to enable that? A. such as car rental service counters? A. So. right click on the print job and select properties. B. True B. Impact printer B. Verify functionality Answer: B Question: 96 A printer has been attached to a computer running Windows XP. C. Emergency Repair Answer: B Question: 98 Refer to the following printer types. Restore Point D. Double click the printer's icon.

Repair point C. One power management standard for computers is: A. Rollback point D. computers and computer peripherals such as monitors and printers. Answer: B Question: 102 On Sunday you ran a normal backup. D. B. which files are backed up? A. Restore point B. which is a copy ofyour system configuration that can be used to roll back the system to a previous state if a configuration error occurs. and on Monday and Tuesday you ran incremental backups. Provides resolution of host names to IP addresses. Dynamically assigns IP addresses for easy client configuration. services. Gigabit Ethernet B. A. IMAPI D. Provides security for a network through the use of ACLs. Secures network traffic through shared key encryption. that turns off the power or switches the system to a low-power state when inactive. ODBC Answer: B Question: 104 Windows Vista includes a feature called a _________. which one transfers at the highest rate? A. especially copiers. Registry point Answer: A Question: 105 Take the following network types into consideration.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 101 The Domain Name System (DNS) is a hierarchical naming system for computers. C. IRQ B. Which of the following statement mostappropriately describes the function of a Domain Name System server? A. When you run an incremental backup on Wednesday. All files that have changed since Monday C. ACPI C. All files that have changed since Sunday B. Bluetooth Page 22 of 193 . All files that have changed since Tuesday D. or any resource connected to the Internet or a private network. All files on your computer Answer: C Question: 103 Power management is a feature of some electrical appliances.

a technician is asked to attach a new printer to the user's desktop computer and it is necessary to install the drivers. Answer: A Question: 109 In Windows Vista. Once a month C. Check the printers BIOS. Archive bit C. what does Windows clear to show that the file was backed up? A. D. Check the USB port. Nothing Answer: B Question: 107 As there are many printing jobs for a user every day. What is the most appropriate solution to locate the right drivers? A. Backup bit B. calendar. such as clock.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. to the side of an application or desktop user interface? A. BitLocker C. how often should you update your antivirus definitions? A. Once a year D. Check the manufacturer's website. C. Add Hardware Wizard. CPU Page 23 of 193 . B. Sidebar D. Antivirus definitions do not need to be updated. User Account Control Answer: C Question: 110 Which of the following is not considered a system component that can be found inside a computer? A. which of the following displays various forms of information. System bit D. it is impossible for the technician to find the installation CD. However. Answer: B Question: 108 In general. Infrared Answer: A Question: 106 When you make a normal backup of your files. Defender B. Once a week B. Wi-Fi D.

etc.) A. Laser module D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. RAM C. Try using an external monitor. C. Answer: A. PCIe graphics adapter D. D. what should you do to troubleshoot it? (Choose all that apply. Power the system off and back on. Laser cartridge Answer: A Question: 112 If the video on your laptop is not working. Toggle the video function key. B. Improper manufacture C. Motherboard Answer: C Question: 111 What is the component called that stores the material that ends up printed to the page in a laser printer? A. CHAP II D. Remove the display unit and reattach it. IPSec Answer: B Question: 114 While inspecting a motherboard. you notice a discolored area. The different schemes/architectures are named by the word RAID followed by a number. What isusually a cause of this? A. PGP B. What will your answer be? A. One of the trainees is asking you which of the following provides filesystem-level encryption in a computer running Windows XP Professional. Toner cartridge B. RAID 1. Which of the following RAID level requires a minimum of two hard drives and has the optimal performance? Page 24 of 193 . Underclocking Answer: C Question: 115 RAID is now used as an umbrella term for computer data storage schemes that can divide and replicate data among multiple hard disk drives. Power surge D. Ink cartridge C. you are responsible for Technical Support in your company. as in RAID 0. Spilled liquid B. EFS C. B Question: 113 As an experienced technician.

TELNET Answer: D Question: 120 Page 25 of 193 . RAID 6 Answer: A Question: 116 All of the following are common problems faced in troubleshooting Windows and applications except __________. FTPS B. Channel number C. BIOS C. System lockup D. WEP key D. A. POST D. DNS Answer: C Question: 119 Which of the following is a network protocol used on the Internet or localarea networks to provide a bidirectional interactive communications facility and is used to establish aconnection to Transmission Control Protocol (TCP) port number 23 by default? A. which results in data errors. RAID 4 C. signal overlap becomes an issue causing interference. General protection faults B. FTP D. SSID broadcast ID Answer: B Question: 118 Every computer has a diagnostic program built into its BIOS called the __________. with the use of multiple WAPs. Application will not start or load Answer: B Question: 117 In crowded downtown areas. RAID 0 B. Modifying which of the following will be helpful toavoid interference between the two nearby systems? A. RAID 1 D. CMOS B. IP address range B. HTTPS C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A. Valid working directory C.

and simplifies controls over Windows services? A. Illegal operation D. Windows protection error C. Computer Management C. A VPN is a secured line of communication between two points through a public network. ASR D. LCD cleaner Answer: D Question: 124 RAID 5 uses multiple disks to create one functional drive with parity spanning all the disks. Answer: C Question: 122 Which of the following is a utility to troubleshoot the Windows startup process. System lock-up Answer: A Question: 121 Refer to the following descriptions. A dry cloth B. which one about the Virtual Private Network (VPN) is the most appropriate? A. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. General protection fault B. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. C. True B. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. False Answer: A Question: 125 Page 26 of 193 . Task Manager Answer: A Question: 123 What would be the best thing to use to clean a laptop display? A. Glass cleaner C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is an error in Windows that happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist? A. A. MSCONFIG B. Abrasive cleaning powder D. and modifies which programs run at startup. edits certain configuration files. D. B.

Compressed air C. High vacuum D. Lithium B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 What two devices are commonly used to cool components within a PC? (Choose two. The video card manufacturer's website C. RJ-45 Answer: A Question: 129 Which Windows error message is displayed when a program is forced to quit because it did something Windows didn??t like? A. System lock-up Answer: C Question: 130 Page 27 of 193 . The manual that came with the card D. which one is able to plug into a 56K dial-up modem? A.) A. Fans B. D Question: 126 CRT is generally used to create images in the form of light emitted from thefluorescent screen. Mercury C. Freon D. The server log Answer: B. C Question: 128 Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s. Where could you check for troubleshooting information? (Choose all that apply. Illegal operation D. ST C. Which of the following is likely to become a potential damage? A. Electromagnetic Interference (EMI) Answer: B Question: 127 You are having problems with the video card in one of your computers. it will cause damage. Heat sinks Answer: A. Windows protection error C. BNC D. RJ-11 B.) A. if the cathode ray tube is not properly disposed of. General protection fault B. Refer to the following connectors. However. Another computer with the same video card B.

and you ant client computers to automatically obtain IP configuration information. Boot loader phase D. Click Start -> All Programs -> Search.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 For embedded systems power-on self-test (POST) refers to the testing sequence that occurs when a system is first powered on. The motherboard D. Which type of server do you eed for this? A. Kernel loading phase C. You notice hat the system operates for a few minutes prior to shutting down the system. D. During your orking hours. C. how can you start a search for files and folders? A. What is the most likely cause of the problem? A. Run search. Additional memory needs to be installed. The LCD display C. Answer: B Question: 133 In Windows XP. The OS is not installed. The system is overheating. Domain controller D. DNS B.bat B. The RAM is not seated properly. and the image on it is fine. which of the following phase will start next? A. Autoexec. IP configuration server Page 28 of 193 . C.exe at the command prompt. DHCP C. POST is software written to initialize and configure a processor and then execute a defined series of tests to determine if the computer hardware is working properly. The video driver Answer: B Question: 132 You are an IT professional in an international company. B. The video card B. D. a client calls you and states that there is something wrong with his computer. B. Left-click a directory and choose Find. Which of the following is most robably he reason for that? A. Logon phase Answer: C Question: 131 The display on your laptop appears warped and fuzzy. Once the POST sequence completes. Answer: D Question: 134 You have just set up a network that will use the TCP/IP protocol. You plug in an xternal monitor. Click Start -> Search.

What class is this ddress? A. and you can only terminate the device at the end of the train? Otherwise. B. During your orking hours. Class A B. This is not a valid IP address Answer: B Question: 137 Which of the following supports numerous hardware devices chained ogether by a series of cables. a customer calls you and asks you to help him with a computer problem. Class C D. Boot into Safe Mode. Fiber-optic cabling Answer: D Question: 139 You are an IT professional in an international company. you receive a call from a customer and you are informed that there is something wrong ith his computer. s an experienced technician. Broadband coaxial cabling D. SCSI B. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 135 You work as an IT professional in an international company. what s the most appropriate response to that? Page 29 of 193 .226. A. the customer mentions another update problem occurred a few days ago. Class B C. Apply the latest service pack. Parallel Answer: A Question: 138 ____________________ is immune to electromagnetic or radio-frequency nterference. Answer: B Question: 136 You have a computer with the IP address 171. C. erminating the chain rematurely can in some cases damage the devices. Run a backup routine. Run a power supply test. A. What is an appropriate action to take before applying any diagnostics? A. Serial D. CSMA/CD C. you immediately know what the problem is after the customer describes everal symptoms. Under that ircumstance. Before leaving he company. IDE C.18.1. During the roubleshooting process. Twisted-pair cabling B.

Wait until the customer completes their statement and explain how to resolve the current issue.11g Answer: B. IEEE 1394 Answer: C Question: 142 Which of the following wireless IEEE standards operate on the 2. D. 802.11a B. 802. Coaxial B.dos C. 802.4 Answer: C Question: 141 Taking the following cable types into consideration. Boot.1 B. 802. Twisted-pair copper wire D. 802. State that the update has no relationship to the current issue and continue implementing a solution. 802. Disregard the statement and continue to resolve the current issue. C.11b C. D Question: 143 Refer to the following Windows XP system files.txt D. Answer: C Question: 140 Which IEEE 802 standard defines a bus topology using coaxial baseband able and is able to transmit at 10Mbps? A.ini Answer: D Question: 144 Page 30 of 193 .2 C. Ask the user about where information on that update was released. Sysprep. Fiber optic C.3 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 802. 802.11d D. Ntbtlog.) A.4GHz adio frequency and are directly compatible with each other? (Choose all that apply. the dial-up networking s generally supported by: A. Bootsect. which one contains onfiguration options for a boot menu and allows the user to choose which operating system is to be oaded if it contains more han one operating system entry? A.inf B. B.

business and nterprise clients. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. POP3 Answer: A Question: 148 The Windows XP Professional is targeted at power users.5 times the physical memory D. and L1 cache resides in it? A. Page 31 of 193 . Control Panel> System> Advanced> Performance> Settings> Advanced> DEP Answer: B Question: 149 ___________________ is the type of media access method used by NICs that isten to or sense the cable to check for traffic and send only when they hear that no one else is ransmitting. 2MB B. Application layer B. A. BIOS D. Control Panel> Performance> Settings> System> Virtual Memory B. faster memory which stores copies of the data from he most frequently used main memory locations. 4095MB C. My Computer> System> Performance> Settings> Virtual Memory D. HTTP B. 1. how to change its virtual memory? A. In a computer running Windows XP Professional. RAID C. Telnet D. __ is the page file size by default. Which of the following uses a L1 cache to reduce the verage time to ccess memory. The size equal to the physical memory Answer: C Question: 147 Which TCP/IP protocol uses port 80? A. Transport layer D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 The cache is a smaller. HTTPS C. Session layer C. RAM B. Network layer Answer: C Question: 146 In a computer running Windows XP. CPU Answer: D Question: 145 Which OSI layer signals "all clear" by making sure the data segments are rror free? A.

ISO C. Token passing B. what is your recommendation so as to avoid the potential damage during ransit? A.0 B. Remove LCD C. S/PDIF D. A type of password used to secure an Ethernet 802. Remove PC card adapters B. Remove Backlight D. During your orking hours. CSMA/CA D. CSMA/CA D. a customer calls you and is wondering what requires special attention if he wants to ship laptop. One of the customers asks you which one has the minimum transmission speed on the basis f the following I/O ports. OSI B. As an experienced technician. CSMA/CD Answer: A Question: 152 You are an IT professional in an international company. Demand priority Answer: B Question: 150 You are an experienced network administrator in a multinational orporation. USB 1. What will you answer him? A. CSMA/CD C. USB 2. Remove DVD-ROM drive Answer: A Question: 153 What is the primary function of the SSID? A. A type of password used to help secure a wireless connection D.1 C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.3 connection Answer: C Question: 154 Page 32 of 193 . Secure communication between a server and remote host C. IEEE 1394 Answer: B Question: 151 What model is used to provide a common way to describe network rotocols? A. Secure communication between a web server and browser B.

Security zones D. There is omething wrong with a user??s computer and its system is malfunctioning. Assign an appropriate priority for the issue. Elevate the call to a higher level of support. Identify the user and associated problem. Answer: C Question: 158 Which technology uses a physical characteristic to establish identity? A. Smart card D. During our working hours. hot swappable drive. Perimeter security B. a customer calls you and asks for assistance. HKEY_LOCA L_MACH INE C. D. Strong passwords Answer: A Question: 157 Which of the following best describes a CD drive? A. C. solid state drive. HKEY_USE RS D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are a technician providing after-sale service in your company. model. Surveillance C. You ask the user several uestions about Page 33 of 193 . Answer: D Question: 155 Which of the following is not a hive in the Windows Registry? A. optical drive. Mantraps C. B. D. Identify the hardware make. and serial number. what is your irst step to take? A. CHAP authenticator Answer: A Question: 159 You are a technician providing after-sale service in your company. C. HKEY_CLASES_ROOT B. Biometrics B. network drive. Under that circumstance. B. HKEY_RES OURCES Answer: D Question: 156 Which component of physical security addresses outer-level access control? A.

IDS system C. D. Social engineering B. Update all software to determine if this corrects the problem. And there is no difficulty in making a backup copy of all the mportant files and folders before troubleshooting. Run a backup of the system. Restore the backup to a new hard drive. Noninterference model Answer: A Question: 163 You are a technician providing after-sale service in your company. What is our next action to take under that circumstance? A. Biometrics Answer: A Question: 161 Which of the following was introduced with Windows Vista and is able to erform various tasks. Call their manager and report the status of the issue. ome attacks. Windows Defender C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the ecent changes made to the system. Windows Narrator B. Windows Sidebar D. a client calls for assistance. Duringyour working hours. you explain. you??re trying to educate users on the mportance of security. B. C. take advantage of human shortcoming to gain access that should otherwise be enied. Clark-Wilson model D. You notice that there is something wrong with the D-ROM drive. Check the security log for error codes. Biba model C. such as displaying the time and date and showing the CPU usage? A. Bell-La Padula model B. The managers f this company feel that their current security measures are inadequate. Windows Media Center Answer: C Question: 162 You've recently been hired by ACME to do a security audit. What term do you use to describe attacks of this type? A. B. Answer: A Question: 160 As part of your training program. You explain to them that not every attack depends on implementing advanced echnological methods. Page 34 of 193 . Perimeter security D. Which information access ontrol prevents users rom writing information down to a lower level of security and prevents users from reading above their evel of security? A. What is the next action to take under that circumstance? A. Create a checklist of the most likely issues.

Data Execution Prevention Answer: B. Answer: D Question: 164 What tool is used in Windows Vista to encrypt an entire volume? A. CHAP B. Syslock C. Dynamically assigns IP addresses for easy client configuration. CHKDSK B. Question the user and make sure that they have not made any changes to their system recently. nd you are experienced in network infrastructure. BAP Answer: C Question: 168 While surfing online. D Question: 167 Which of the following is a chip that can store cryptographic keys. you receive an instant message from a so-called AOL staff member asking you to reveal sensitive information such as usernames. Windows Defender C. passwords and credit card details. TPM D. NLock Answer: A Question: 165 Refer to the following statements. D. The Page 35 of 193 . or certificates and can be used to generate values used with whole disk encryption? A. Refer to the ollowing utilities. Resolves queries for resolution of host names to IP addresses. C. which TWO are intended to prevent. passwords. B. security policy and business continuity. Develop a plan to get the drive replaced. which one about the function of a firewall s the most appropriate? A. D. MAC C. Secures network Internet traffic through shared key encryption. Drive Defender D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Provides security for a network through the use of ACLs. Answer: C Question: 166 You are a network administrator in a small and medium-sized enterprise. remove and quarantine spyware and malicious application or service? A. BitLocker B. Windows Event Viewer D.

Answer: B Question: 171 Next > Answer: pending Question: 172 Which of the following becomes the dominant technology wherever a ignificant amount of nonvolatile.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 message includes imperatives like "verify your account" or "confirm billing information". solid state storage is needed? A. PAP Page 36 of 193 . DVD D. Retinal scanner C. Voice recognition B. Which of the ollowing action will you take as the next troubleshooting step? A. You replace the defective keyboard with a new one. Document the issue including findings. Flash C. D. Fingerprint scanner D. Kerberos B. You notice that there is a lot of debris there. C. B. Ask another technician to verify that the findings are correct. Botnet attack Answer: A Question: 169 What biometric reader are many laptop manufacturers now including on their systems? A. ou tell the customer that it is important to place his computer in a cleaner environment. CD B. Follow up with the customer at a later date. Spyware D. actions taken and the outcome. Face recognition Answer: C Question: 170 A technician receives a call for assistance from a customer as his laptop keyboard is malfunctioning. Phishing B. Trojan C. This is a type of: A. to ensure that the keyboard is still functioning. Report the incident to the customer's manager. Blu-Ray Answer: B Question: 173 Which authentication method sends a challenge to the client that is ncrypted and then sent back to the server? A.

but terminates at the last device? A. FAT16 C. you're expected to implement authentication solutions that reflect the increased alue of the data. Windows Me to Windows XP D. the value of your company's data has been ncreased. Windows 98 to Windows XP Answer: A Question: 178 A computer is experiencing random reboots and phantom problems that isappear after reboot. Smart card D. Kerberos Answer: A Question: 176 As an experienced technician. IEEE 1394 D. hich of the following should be regarded as the preferred file system for Microsoft's Windows operating systems? A. you are responsible for installing a Windows P Professional operating system for an enterprise client. Which of the following authentication methods uses more than one authentication process for a logon? A. USB 2. Taking the safety factor into consideration. What should you do? Page 37 of 193 . DAC D. Accordingly. Parallel C. NTFS B. Windows 95 to Windows XP B.0 B. Windows NT to Windows 2000 C. SCSI Answer: D Question: 175 After a careful risk analysis.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. CHAP Answer: D Question: 174 Which of the following standard allows for physically connecting and ransferring data between multiple peripheral devices and a single port. Multifactor B. Biometrics C. FAT32 D. CDFS Answer: A Question: 177 Which of the following upgrade paths is not possible? A.

D. This physical intrusion detection system may help computer owners detect tampering with their omputer. B. Product label D. In your ompany. Open the cover. High-voltage probe D. OSHA B. E. CRT Answer: B Question: 183 You work as an IT professional in an international company. Antistatic wrist strap B. you are responsible for infrastructure design and global configuration changes. Screwdriver C. you re asked to find out Page 38 of 193 . A. and reseat all cards and chips. the switch position changes and the system records this hange. True B. Right now. When the case is opened. clean the inside of the computer. DDR RAM C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Boot clean. MSDS C. RIMM B. Tell the customer that it's normal for the computer to do that. C. SDRAM Answer: D Question: 182 Which of the following must contain information about a chemical olvent??s emergency cleanup procedures? A. Power cord Answer: C Question: 181 Refer to the following types of memory. Replace the power supply. SODIMM D. False Answer: A Question: 180 Which of the following is used to properly discharge voltage from an nplugged computer monitor? A. Answer: E Question: 179 Some computer cases include a biased switch (push-button) which connects o the motherboard. Replace the motherboard. which one has 168 pins? A.

A near-accident C. ACL Page 39 of 193 . such as Internet surfing habits and sites that have been visited? A. WEP B. You are not legally allowed to have an MSDS for this product. which of the following should you report? (Choose all that apply.exe. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the Domain Name System server address in Windows XP. B. you eceive an rror message stating that this command is unrecognizable. How do you obtain the MSDS for this product? A. Adware C. Run the ipconfig /registerdns command. An accident B. D. Visit the website of the printer cartridge manufacturer. During the deployment of MAC filtering on a network. Which of the following method ill be helpful to determine the DNS server address? A. Answer: A Question: 184 You are purchasing. Water puddles in a hallway Answer: A.) A. Spyware Answer: D Question: 186 In the interest of a safe work environment. an inkjet printer cartridge that you now has an MSDS. D Question: 187 MAC addresses are uniquely assigned to each card. for home use. Install the support tools from the Windows XP CD. The store is required to give you one at the time of purchase. C. Modify the path variable to include the location of winipcfg. Dirt on the floor inside a building D. It's contained in the packaging of the printer cartridge. B. D. which of the following will be created? A. SSID C. Answer: D Question: 185 Which of the following is a type of malware that is installed on computers and collects information about users without their knowledge. WPA D. Botnet D. so using MAC filtering on a network permits and denies network access to specific devices. When you try to run winipcfg. C. Run the ipconfig /all command. Spam B.

000 volts Answer: B Question: 190 Windows Vista will come with two user experiences. The new Aero user interface is designed to show translucent windows. 300. Take the following authentication technologies into consideration. advanced color mixes and animations.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 188 You work as an IT professional in an international company. Biometrics Answer: C Question: 189 What is the approximate minimum level of static charge for humans to feel a shock? A. 3-dimensional perspective. 30. 800MHz processor Answer: B Question: 191 Which of the following measures can be implemented to reduce the risk of ESD? (Choose all that apply. 3. which one is able to provide security to a corporate environment generally through the Personal Computer Memory Card International Association (PCMCIA) interface on a laptop computer? A. Username B. Antistatic floor mat D. B. Which of the following is applicable when a user cannot start Windows XP after he makes a change to his computer? Page 40 of 193 . 128MB graphics card C. Antistatic bag C. Which of the following is required for the installation and operation of Windows Vista with the Aero user interface? A. Thinking for a moment. Antistatic wrist strap B. Key fob C. 512MB RAM D. rich textures. Antistatic hair net Answer: A.000 volts C. C Question: 192 A system is malfunctioning and the technician asks the user about any recent changes to the system. basic and aero.000 volts D. LCD monitor B.) A. the user says that the system crashes after the installation of a new driver for his video adapter. Smart cards D. 300 volts B.

Denial of Service (DoS) attack Answer: A Question: 195 What is the proper way to dispose of a broken CRT monitor? A. Social engineering B. Inform the user that the problem will be escalated to a supervisor for resolution. Answer: B. B. Inform the user that a technician will be out to resolve their problem shortly. Trojan attack D. Answer: A Question: 196 You are responsible for Technical Support in your company. Under that circumstance. C. Attend yearly OSHA safe work environment seminars. Last Known Good Configuration D. Close existing ticket and open a new trouble ticket for the user. which of the following response is the most appropriate? A. This is an example of: A. B. Throw it away. Display an OSHA poster in a prominent location. a client complains that nobody helps him to solve his problem although he has called several times for two days. Provide properly maintained tools and equipment. D. C. D. Answer: D Question: 197 Page 41 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. C. Debugging Mode B. There is no doubt that it goes against the company policy and you refuse to do that. During your working hours. Active Directory Restore Mode C. B. Keep records of accident reports. Safe Mode with Command Prompt Answer: C Question: 193 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.) A. None of the above. Discharge the monitor with a high-volt probe and throw it away. Mantrap C. Take it to a computer recycling center. a customer calls you and asks if you can give him his username and password so that he can remotely access the workstation and accomplish the undone tasks left in the daytime. security policy and business continuity. One day. C. D Question: 194 You work as an IT professional in an international company and you are experienced in network infrastructure. Inform the user that there is no record of the prior call.

B. Answer: C Question: 201 The Control Panel makes it possible for a technician to find the Administrative Tools folder after the initial installation of Windows XP.BAT B. A. C Question: 199 The program that performs an upgrade from Windows NT to Windows XP is called _________. Answer: C. ping B. A. When upgrading RAM.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 When moving computer equipment. False Answer: A Question: 202 Which two of the following are today's best choices for video adapter technology? A. RAM is the only upgrade you can perform on modern computer systems. SE TUP. C. you are necessary to test the connectivity between them. D Question: 198 Two certways hosts have been added in a certways network. Use a cart for heavy objects.EXE D. which of the following are good procedures to follow? (Choose all that apply. Which TWO of the following methods are applicable? A. When upgrading RAM. When upgrading RAM. ipconfig C. B. you must also upgrade the CPU. Lift by bending over at the waist. tracert D. Carry monitors with the glass face away from your body.EXE C. WINNT32. As a network administrator. it is possible that you can upgrade RAM only. D. C. WINNT. dxdiag Answer: A. Ensure that there are no safety hazards in your path.) A. True B. you must perform a forklift upgrade on the entire system. ISA Page 42 of 193 .EXE Answer: D Question: 200 Which statement is true regarding upgrading a computer system? A. D. INSTALL.

11b D. D Question: 203 In wireless computer networking. 802. PCI C. The bent metal protrusions around the edge of a chip are not pins. you apply gentle pressure to the surface of the CPU. but it will not seat. Which one of the IEEE 802.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. The socket has a ZIF mechanism that must be released before inserting the CPU. CPUs don't have pins. 802. Decreased RAM Answer: B Question: 206 While installing a CPU. escalating requirements for quality cooling systems. When you examine the pins of the CPU to see if they are straight.11 group transfers at the highest rate? A. 802. B. CPUs were produced that emitted more heat than ever before.11 group) which specify methods and techniques of wireless local area network operation. Answer: A Page 43 of 193 . PCIe D. What you thought were pins were metallic designs in the likeness of the manufacturer's logo. Power supply B.11n B. C.11g Answer: A Question: 204 Which of the following is not a selection criterion for RAM? A. you find that a number of them are bent. Solid state C. 802. AGP Answer: C. Wi-Fi refers to a family of related specifications (the IEEE 802. Physical size B. The holes in the socket are large enough to accept pins bent up to 45 degrees from perpendicular. They are nonelectronic tensioners to make sure the CPU maintains a tight connection. D. Speed D. Which of the following is the most effective method to absorb and dissipate heat from CPU and cool it down? A. Case fan D.11a C. Why are the bent pins not the original problem? A. Capacity Answer: B Question: 205 In the early 2000s. Heat sink C.

Existing memory modules might not fit the new motherboard. B. Existing power supply connectors might not fit the new motherboard. Worms C. high quality of output. The hard drive jumpers are configured incorrectly. Laser C. Answer: D Question: 209 Which of the following malicious software is often designed to note what Internet sites the user visits and to present advertising pertinent to the types of goods or services featured there? A. Ad-hoc D. B. There is something wrong with a worker's computer and you are asked to solve the problem. Dot Matrix D. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. C. Adware B. and ease of use. Inkjet Answer: D Question: 211 For modern motherboards. When removing the motherboard. so that you do not subject them to static. it is recommended that you not remove the expansion boards. D. Phishing Answer: A Question: 210 Which of the following is the most common type of computer printer for the general consumer due to its low cost. As you remove any electronic components. the BIOS recognizes the hard drive. However. Impact B. Answer: B Question: 208 Which of the following statements regarding motherboard replacement is not true? A. The hard drive has failed. Page 44 of 193 . you should place them in antistatic containers. What is most probably the reason for that under this circumstance? A. The BIOS must be set to auto-detect the hard drive.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 207 You are responsible for Technical Support in your company. D. which statement concerning CPU and RAM configuration is most true? A. such as "non system disk or disk error" display on the screen. and operates by propelling variably-sized droplets of ink onto almost any sized page? A. including the motherboard and its adapters. The user has placed a non-bootable floppy diskette into the diskette drive. C. capability of printing in different colors. You notice that the computer fails to boot up normally and prompt messages.

except the power supply. Maintaining power to the system while working ensures interruption-free service for the customer. You and the chassis should be grounded to the same ground. Flash drive C. conductively and hermetically. You should secure the drive with at least two screws on one side and preferably two on each side. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Answer: A Question: 214 A human interface device (HID) a type of computer device that interacts directly with humans and may deliver output to humans. All internal components. what should be of your primary concern with the use of a soldering iron? A. Answer: A Question: 212 As a technician. D. If there is something wrong with a device labeled Human Interface Device. binding them securely. C. Voltage or shocks B. regarding working inside a computer system? A. Not since the original PC has the technician been able to work inside the computer system. Touch pad B. Static or ESD damage C. You must use an external CPU/RAM programming station to preconfigure these components for your specific motherboard. As long as the LEDs on the motherboard are lit. you are safe to work inside the chassis. you normally use a soldering iron for applying heat to two or more adjoining metal parts such that solder may melt and flow between those parts. Taking personal safety into consideration. Due to the high revolutions at which modern hard drives spin. IEEE 1394 port Answer: A Question: 215 Which of the following is not a consideration when installing an internal storage device? A. C. which of the following best explains that? A. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. B. B. LCD display D. RF or wireless interference D. C. but power should not be supplied to the system. You should match the form factor of the drive or adapt it to an available drive bay or slot. D. you must secure an external power source because the internal power supplies do not have the capacity. Page 45 of 193 . Heat or burns Answer: D Question: 213 Which of the following statements is true. are hot-swappable.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.

floppy disk drives can no longer be purchased new. One of your colleagues would like to install a faster CPU to replace the original one into his computer and is asking your opinions.25-inch form factor and must be installed in the larger drive bays. floppy drives have a 5. You need to be sure that the routing of the drive's ribbon cable. What is necessary to be updated? A. The operating system was distributed on two discs. Although some drives might not clearly key the receptacle for the Berg power connector. Answer: C Question: 216 You are responsible for Technical Support in your company. you find that the computer does not function in the manner expected. Because it is antiquated technology. but you only installed one. The operating system was larger than your hard drive and did not install completely. Switching-mode power supply B. B. During formatting. you must insert the connector correctly or the drive can be damaged. Nickel cadmium cell Answer: A Question: 219 After manually formatting a hard drive and installing the operating system. Like DVD-ROM drives. It is possible to do that after due consideration. Operating system Answer: C Question: 217 Which of the following statements regarding floppy drive installation is true? A. the floppy drive requires no external access. does not obstruct the engineered flow of air across internal components. if applicable. Which of the following is a possible cause? A. D. B. which of the following identifies a particular wireless network? Page 46 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Lithium ion cell C. You performed a high-level format. you did not make the partition bootable. Chipset C. Like a hard drive. Linear power supply D. but an update on the motherboard is necessary. D. but neglected to perform a low-level format first. Memory B. C. Firmware D. Answer: D Question: 218 Which of the following is an electronic power supply unit that incorporates a switching regulator in order to provide the required output voltage for a desktop computer? A. Answer: C Question: 220 If there are multiple access points available. C.

Identify the problem C. which TWO of the following are your answers? A. Windows XP starts basic networking to allow for updating of drivers from the Internet. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. Backup Tape C. It comes as a paper copy with the laptop. which THREE will most likely be affected by a magnet? A. IDE Hard Drive D. He is wondering what will happen if he starts an operating system. as well as other complex electronic devices. Default gateway D. From the manufacturer??s website Answer: D Question: 224 A magnet produces a magnetic field. A client has purchased a new computer. Digital Video Disc B. Hostname B. ISP C. such as Windows XP.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. Verify functionality Answer: C Question: 223 Where can you obtain the service manual for a laptop computer? A. By pressing F2 while the system is booting up C. D. What is your next step? A. but he has little computer knowledge. B. Refer to the following options.44MB Floppy Disk Page 47 of 193 . SSID Answer: D Question: 221 Microsoft Windows and Mac OS X are examples of contemporary operating systems that implement a safe mode. and you have just established a theory of probable cause. Test the theory D. Answer: A. Windows XP uses the minimum set of drivers and services to start the GUI. 1. As a technician. which is invisible but is responsible for the most notable property of a magnet: a force that pulls on other ferromagnetic materials and attracts or repels other magnets. B Question: 222 You are troubleshooting a computer. Windows prevents successful boot and logon from updating Last Known Good Configuration. By pressing F1 while in Windows B. in safe mode. Document findings B.

Emergency Repair Disk (ERD) Answer: A Question: 227 Which of the following are laptop memory form factor standards? (Choose two. MicroDIMM C. Backdrop Answer: A Question: 230 Page 48 of 193 . D Question: 225 Which of the following are components of an LCD? (Choose all that apply. etc. to a previous state in the event of malfunctioning or failure? A. SODIMM Answer: B. registry keys. CRT D. USB copy of startup files C. Inverter C. Slipping hazards or dangerous footing concerns Answer: B Question: 229 Which LCD component is responsible for providing brightness? A. Network diagram to prevent damaging any cables D. Screen C. installed programs.) A. C. Backdrop Answer: A. Back up of the data D. MiniDIMM B. Backlight B.. SlotDIMM D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B. Hazardous chemicals or compounds C. Screen D. High temperature warnings and cautions B. B Question: 226 Which of the following allows for the rolling back of system files. Inverter B. Restore Point B.) A. D Question: 228 Which of the following information is most likely to be included on a Material Safety Data Sheet (MSDS)? A.

During yourworking hours. D. modern operating system on a computer lacking mutable secondary storage? A. 144 C. the fan on a power supply fails to function normally in a sudden. 124-pin card edge Answer: A Question: 232 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Replace then entire power supply. One day. B. a client calls you and states that there is something wrong with his computer. the screen becomes black and the system stops responding after a series of beeps.ini file. Network C. Internal hard drive Answer: A Question: 233 There is something wrong with your computer. while concentrating your attention on your work on a computer. You ask the user about any recent changes to the system. A PCI card is not correctly seated. What is the best practice to troubleshoot this problem? A. The power supply is not connected to the system board.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. Floppy D. Verify the voltage powering the fan. The user states that after an upgrade. 52-pin card edge B. A memory chip is defective. Live CD B. 100-pin card edge D. Which TWO of the following are most likely the reasons for that? A. D. 100-pin stacking C. but you have no idea what??s the problem with it. B. 198 Page 49 of 193 . Answer: A. C. B Question: 231 What type of connector does a Mini PCIe card have? A. Windows has a corrupt boot. Continue using the power supply until it fails. 72 B. Answer: A Question: 234 How many pins does a MicroDIMM memory module have? A. 172 D. C. Replace the fan.

52-pin card edge B. Screen D. the Infrared port will no longer function. Class D B. Inverter C. Which address class does the IP address of 194. 124-pin card edge Answer: B Question: 239 Classful network divides the address space for Internet Protocol Version 4 (IPv4) into five address classes.168. which one best describes a laptop communication connection? A. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS.25 belong to? A. 802. 100-pin card edge D. Class A Answer: C Page 50 of 193 .10. If wireless security is enabled on the network. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Class B C. Channel 11 Answer: B Question: 236 Which LCD component is responsible for providing the right kind of power to the monitor? A. Backdrop Answer: B Question: 237 Refer to the following options.11n D. Class C D. MAC filtering C. When the Bluetooth function is enabled. SSID B. 100-pin stacking C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 235 Refer to the following options. Backlight B. Answer: A Question: 238 What type of connector does a Mini PCI type IA card have? A. D. Bluetooth devices will need to add the security code. C. which one is generally applied to controlaccess to a network on the basis of the address which is hard coded into the network interface controller (NIC)? A. B.

The technician does not have the necessary permissions. which of the following is true about the files that it would back up? A. The user submitted the job as a priority. Encryption Keys D. and have it remain active until another key is pressed? A. If you were to run an incremental backup today. All files that have been modified in the last two weeks C. CRT B. LED Answer: B Question: 243 You are responsible for Technical Support in your company. A user's system is malfunctioning and the printer fails to print properly. As an experienced technician. StickyKeys Answer: D Question: 242 A typical backlight technology is: A. The job must be deleted using the printer's front panel. Motherboard C. or the Windows key. C. Continue using the power supply until it fails.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 240 Which laptop component is often upgraded with an external PCMCIA device? A. All files that have been modified in the last week D. LCD D. Alt. FilterKeys C. D. Once a job is submitted to the queue it cannot be removed. Keyboard Answer: C Question: 241 Which of the following is an accessibility feature created by Microsoft to aid users who have physical disabilities and allows the user to press a modifier key. All files that have been modified today Page 51 of 193 . Which of the following might cause that problem? A. Answer: B Question: 244 You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. The problem is that you are not available to delete the print job. CCFL C. B. Video card B. such as Shift. you immediately know that a print job in the printing queue should be deleted so as to make it print again. B. Network card D. Ctrl. ToggleKeys B.

Incorrect print drivers D. Amperage and size D. Dirty drum D. Unsupported printer Answer: C Question: 248 Which of the following factors should be taken into consideration when choosing the right power supply? A. Resistance and size Answer: A Question: 249 Which of the following could be the cause of paper jams on a laser printer? A. Defective toner cartridge B. Wrong IP address B. Fuser B. workstations and servers? A. DIMM C. Drum Answer: A Question: 246 Refer to the following memory modules. Which of the following is likely the problem? A. Worn printhead C. SIMM B. After it is installed. Broken fuser Page 52 of 193 . Worn pickup rollers C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 245 You are working with a laser printer. RIMM D. Voltages and size C. it prints only garbled text. Wattage and size B. Corona wire D. Refuser C. SODIMM Answer: B Question: 247 You have just installed a new printer. which one has 168 pins and is designed for use in personal computers. Which of the following components offers the greatest risk to technicians? A.

C Question: 252 Which of the following allows for the rolling back of system files. to a previous state in case of malfunctioning or failure. The modem is not recognized in Device Manager. C. The printer overheated. B. Transfer corona B. Security Center D. During printing. The account does not have permission to install drivers. the toner does not seem to be placed on the paper.) A. C. therefore. B. you receive a call for assistance from a customer and you are asked to update the device drivers for his modem in Windows XP. The user does not have the correct printer driver.. B. Answer: B. If the drivers are correct and updated. The modem is not functioning properly. The printers USB port is not compatible. Printer controller circuitry D. Hardware Profile B. The printer is out of toner. D. The printer's gears are stripped. D. Paper transport assembly Answer: B Question: 254 As an experienced technician. Fuser C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 250 Which of the following is most probably the reason why an end user has difficulty in printing an important report to a USB connected printer? A. Machine Debug Manager Answer: B Question: 253 You are attempting to fix a laser printer. it is necessary to be disabled so as to completely remove viruses and malicious software during the disinfection process? A. C. Answer: A Question: 251 What are the most common causes of crinkled paper coming out of a laser printer? (Choose all that apply. System Restore C. what might be of the reason why they cannot be installed successfully? A. Page 53 of 193 . Which assembly is responsible for permanently pressing the toner into the paper? A. etc. The printer has an obstructed paper path. The user does not have the correct network drivers. installed programs. The report is not formatted to use USB.

Dual feed Answer: C Question: 257 Which of the following path will be able to find the setting so as to increase the paging file size on a Windows XP operating system? A. System Properties>Advanced>Performance Settings>Advanced B. D. Gravity feed B. The printer will continue to function normally. Use a low level format. Tractor feed D. you are responsible for solving the remaining problems. Use the fdisk command. Answer: C Question: 255 Your company has purchased many new computers to replace the old ones. C. Nothing. B. Repartition the hard drive. Before the disposal of the old computers. System Properties>Advanced>Environment Variables Answer: A Question: 258 What is the result of an absent or broken static-eliminator strip in a laser printer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. System Properties>Advanced>Startup and Recovery Settings C. Impact feed C. True B. Paper jams may occur because the paper may curl around the photosensitive drum. Answer: B Question: 256 Which of the following is the most common paper feed mechanism associated with a dotmatrix printer? A. As a technician. D. System Properties>General D. Use the format command. Answer: D Question: 259 The edit command line tool is able to open a text based word processor. The high encryption package is not installed. False Page 54 of 193 . B. The printer will flash a ?¡ã51 error?¡À message. The printer will flash a "-671 error" message. Which of the following method will be helpful to protect the data? A. you have to make sure the security of the data. C. A.

An overheating printer C.sys D. HKEY_ CURRENT_USER D. Hal. HKEY_USERS C. which of the following contains subkeys for each user profile actively loaded on the machine and stores data about all accounts? A. and they will send you the firmware upgrade on a CD. Ntbootdd. Answer: A Question: 261 Refer to the following registry keys. and the ink is smearing. What is the most likely cause of the problem? A. Download the firmware upgrade for free from the manufacturer's website.dll Answer: D Question: 264 When you print documents on your laser printer. A faulty fuser D. What two things are the most likely causes of this problem? (Choose two. you see residue from previous images on the output. A faulty ink cartridge B. papers are being printed with excessive amounts of ink. A bad erasure lamp D.) A. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 260 Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer? A. Smss. A broken cleaning blade Page 55 of 193 . A faulty transfer corona wire B. B.exe C. Pay to download the firmware upgrade from the manufacturer's website. A corrupted printer driver C. Too much humidity in the air Answer: A Question: 263 Which of the following allows applications to access devices in the system without knowledge of the specific protocol used by any one device and communicates hardware changes to the Windows XP operating system? A. HKEY_LOCAL MACHINE B. D. HKEY_CURRENT_CONFIG Answer: B Question: 262 You have a bubble-jet printer. Recently. Ntldr B. Contact the manufacturer of the printer. Have a certified laser printer technician come to your site and install a new firmware chip.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. Generators eliminate a user's tendency to create passwords that can be a security liability. What can we benefit from a password generator? A. A. EDT C. UTP C. COMMAND D. Answer: D Question: 270 Page 56 of 193 . D. Fiber Answer: C Question: 266 You just clicked Start -> Run. Which of the following can you type to open a command prompt? (Choose all that apply. Generators extend the requirement to periodically change passwords. Generators eliminate the requirement to establish log-in attempt limitations. When a password policy enforces complex rules. EDIT B. C Question: 267 Impact printer relies on a forcible impact to transfer ink from a ribbon. False Answer: A Question: 268 Which of the following commands is primarily used to modify text files? A.) A. A. B. RUN B. WORDPAD Answer: A Question: 269 A password generator can be part of a password manager. it can be easier to use a password generator based on that set of rules than to manually create passwords. CMD C. NOTEPAD D. D Question: 265 The BNC connector is a very common type of RF connector used for terminating __ cable. True B. Generators create new passwords every time a user signs in to prevent social engineering. OPEN Answer: B. Coaxial D. CAT6 B. C.

ISA B. Which command will get you to the root of D:? A. Answer: D Question: 273 You work as an IT professional in an international company. CD /D D:\ D. A. C:\Windows\System32 Answer: D Question: 271 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. D. C:\System32\Win B. C:\System\Windows32 C. PCIe X16 C. Run SFC /REVERT. What do you do to make System File Checker automatically repair your system files if repair is needed? A. CD. you are responsible for infrastructure design and global configuration changes. Run SFC /SCANNOW.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following locations is common for system files? A. False Answer: A Question: 272 You believe that your system files are corrupted in Windows XP. PCMCIA D. C:\Win\System32 D. Run SFC /AUTOREPAIR. and then remove it from laptop. AGP 4X Answer: C Question: 274 You are at a command prompt. True B. B. and your current directory is C:\Windows\Temp\Files\Old. D: Answer: D Question: 275 Page 57 of 193 . CD\ C. Which of the following expansion slot is required? A. In your company. You run System File Checker. C. You would like to install a cellular modem card into a laptop. Run SFC /REPAIR. B.

IP Answer: C Question: 280 You are an IT professional in an international company. how to respond? Page 58 of 193 . CONV D. CONVERT B. False Answer: A Question: 279 You are at a command prompt. Infrared Answer: B Question: 277 Which of the following commands can you use to convert a FAT partition to an NTFS partition? A. The client also states that all CRTs of his company are currently replaced with new LCDs.11a B. 802. True B. IPCONFIG B. Under that circumstance. Which command can you use to see whether you have a network connection to another computer? A. You cannot convert a FAT partition to NTFS.0 C. During your working hours. A.11b D. PING D. the one that has a maximum range of 9 meters (that is. False Answer: A Question: 276 Take the following wireless technologies into consideration. Answer: A Question: 278 A normal backup is able to perform a scheduled daily full backup for a specific computer with the use of the built-in backup utility in Windows XP. a client calls you and states that his monitor is malfunctioning and the image shakes now and then. CONNECT C. CONVPART C. Bluetooth 2.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A valid digital signature gives a recipient reason to believe that the message was created by a known sender. True B. and that it was not altered in transit. 30 feet) is: A. 802. A. You notice that the defective monitor is an old CRT monitor.

/and D. D. ATTRIB +RO WORK. Answer: D Question: 281 You are at a command prompt. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor. Install ceiling fans in the room. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. READONLY WORK. Disable the system BIOS so the SATA card can take boot precedence. Press F6 when prompted to load the additional drivers. B. B. Which of the following method will be helpful to prevent that from happening? A. D. Ask the user what they did to cause the shaking images. B. Empathize with the user and send them a nt monitor to solve the issue. ATTRIB +R WORK. Periodically clean the vents using a small vacuum cleaner. /help C.DOC D. Use a moist rag to clean the vents monthly. /more Answer: A Question: 285 Which of the following best describes the appropriate steps to clean the internal of a desktop computer with the use of a can of compressed air? Page 59 of 193 . Which command do you use to accomplish this? A. Inform the user of the cause of the problem and tell them the degauss the monitor. C.DOC B. Create a utilities partition on the hard disk prior to OS install. ATTRIB WORK. Answer: D Question: 284 Which of the following options can be used with a command at a command prompt to see what options are available with it? A.DOC a read-only file. C. /? B. Use the 'Windows XP Professional for SATA card support' feature when installing Windows. You want to make a file called WORK.DOC C. How to successfully perform a Windows installation on that computer? A.DOC Answer: A Question: 282 If there is too much dust in the vents. Directly spray the vents with compressed air. Answer: D Question: 283 There is a computer that has its hard disk drives connected to a new Serial ATA. C. it will cause improper cooling.

0. C.1 B. Sidebar C. Which of the following IP address belongs to Class A? A. Unplug the power cable. 224. remove the cover. Hard drive Answer: D Question: 290 What does Safe Mode allow you to do? Page 60 of 193 . Translucent B. Open Printer Troubleshooting and have it diagnose the problem. remove all the components inside the case and spray each one separately. UAC D. Delete and reinstall the printer. but nothing is printing. Answer: C Question: 286 You are sending print jobs to the printer. 192.1 D.0. Unplug the power cable.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Processor D. remove the cover. remove all components. What does it most probably refer to? A. Delete and reinstall Windows.16. the performance of a computer will slow down and there might be a sound that is similar to a ticking clock.1. D.0.0. Stop and restart the print spooler. D. Case fan C. Answer: D Question: 287 Classful network divides the address space into five address classes. Unplug the power cable. hold the can upright and spray. B. What should you do? A. C. 10.168.1. Leave the unit powered up so that any issues with cleaning can be immediately realized.1 C. hold the can upside down and spray. RAM B. B. 172.1 Answer: C Question: 288 What is the default interface used by Windows Vista? A. The printer is connected properly and online. Aero Answer: D Question: 289 If it is defective.

Processes D.SYS. A. D. RG-8 ThickNet Page 61 of 193 . Run Windows without processing AUTO EXEC. True B. Start Windows using only basic files and drivers. False Answer: A Question: 292 Which of the following are not tabs found.640 ft) if there is no need to take the data rate speed into consideration? A. System C. Boot the system without scanning drives. False Answer: A Question: 294 In order to delete and/or replace system files. CAT5e B. ERASE C. and Read-Only attributes on the file before you replace the file? A. C. DELETE Answer: C Question: 295 Refer to the following cables. Applications Answer: B Question: 293 The Level 1 cache is the fastest cache that resides at the chip level. A. on the Windows Vista Task Manager? A. ATT RIB D.BAT and CON FIG. CAT6 C. by default.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. which command do you use to remove the Hidden. Answer: C Question: 291 Sharing out the printer from the attached computer will make it possible if two customers would like to print to a locally-connected USB printer with the quickest speed. True B. UNDELETE B. RG-58 ThinNet D. System. whose segment length is required to be 500 meters (1. B. Skip loading the Registry. Services B.

BAT issues D. Configuration file issues C. Delete all print jobs before replacing the printer.0. Administrative Answer: A Question: 299 What is the first step to take if a technician is asked to replace a network printer with a new one? A. 255. System files not found B. which of the following address will you choose as the default subnet mask for class B in a classful network? A.0. without sacrificing the mobile computing functionality of the machine. Locale D. False Answer: A Question: 298 Which Control Panel applet is used to set the keyboard language layout inWindows Vista? A. Regional and Language Options B. True B. Save all print jobs.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 296 As a network administrator. B. as well as additional ports.0 Answer: C Question: 297 The docking station adds expansion capabilities. Notify all users before unplugging the printer. 224. Unplug the network printer and then replace with a new printer.0 D.255.255.0 B. D. A. C. replace the printer and then print everything that was saved. Answer: A Question: 300 All of the following are Windows file-related problems except __________.0.0. to a laptop. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. 255. A. Regional Options C. Swap file issues E.1 C.255. For example.0. 255. Boot file issues Answer: C Question: 301 Page 62 of 193 . AUTO EXEC.

which one is able to support a new NIC if an extra network connection is established to a laptop? A. which is referred to as __________. What can a user benefit from disabling the SSID from broadcasting on a WAP? A. Root C. Mesh Answer: A Question: 306 Page 63 of 193 . Ensures all users physically login to the wired network C. Windows D. Encrypts data traveling across the wireless network B. A. AGP B. Filtering Answer: B Question: 303 A client device receives broadcast messages from all access points within range advertising their SSIDs.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a folder in Microsoft Windows operating systems where applications that are not part of the operating system are installed by default? A. Clocking B. SODIMM C. SATA D. Ensures that only certain devices can access the network D. Prevents users from seeing the wireless network Answer: D Question: 304 Refer to the following options. Program Files B. Thrashing C. Star B. Booting D. Ring D. PCMCIA Answer: D Question: 305 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. Bus C. Documents and Settings Answer: A Question: 302 Symptoms of swap file problems include extremely slow system speed and a disk that is constantly being accessed.

Hijack Answer: B Question: 311 Page 64 of 193 . 21 B. asp:// D. Ipconfig C. tcp:// Answer: A Question: 309 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. what does the beginning of a site address become? A. False Answer: A Question: 310 Which troubleshooting tool can be used at the command line to see the IP configuration data given by a DHCP server to a Windows XP workstation? A. Press the F6 Key Answer: D Question: 308 When SSL and HTTP are used together. 23 D. A. Winipcfg D. Press the F2 Key B. https:// B. True B. Press the F3 Key C. which of the following function key should be pressed to start the installation? A. Under that circumstance. Ifconfig B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 To increase security. Press the F8 Key D. There is a system that has a SATA HDD and the technician would like to install Windows XP on it. Which port will you need to block to prevent Telnet from being used? A. you decide to use your firewall to block the Telnetprotocol. 22 C. ssl:// C. 24 Answer: C Question: 307 The Serial ATA is a storage-interface for connecting host bus adapters to mass storage devices such as hard disk drives and optical drives.

DNS B. Dual-sided DVD C. B. 256-bit card D. Ask the customer for permission before answering the call. port 443 and port 80 have been disabled. Answer the call and then resume work. You notice that among all of the other ports. Telnet B. HTTP D. During your working hours. 16-bit card Answer: B Page 65 of 193 . Ignore the call and call back afterwards. C. HTTPS Answer: C. Step outside and answer the call. 32-bit card C. Answer: B Question: 312 You are administering a system that has been locked down for security reasons. you receive another call from your friend. DVD-RWB. and other data as it has the largest capacity? A. DVD-RW+ Answer: C Question: 314 Which of the following protocols can be used by a client to access e-mail on a server? A. POP3 D.) A. During the conversation. FTP C. which one is mainly used for storing high-definition video. D Question: 313 Refer to the following media types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are responsible for Technical Support in your company. SMTP Answer: C Question: 315 Which of the following PC (originally PCMCIA) bus card added to a laptop will best enable highspeed wireless capability? A. 128-bit card? B. Blu-Ray D. a client calls you and states that there is something wrong with his computer. what is the most appropriate action to take? A. What services are associated with these ports? (Choose two. FTP C. PlayStation 3 video games. Under that circumstance. D.

Get a language to language conversion dictionary to help understand what is being said. True B. A. D. Ping B. Ping B. Nslookup Answer: C Question: 318 You are troubleshooting a technical problem at a customer's home. True B. False Answer: A Question: 317 Which tool can be used to test connectivity and see the path taken to reach another host? A. Tracert D. an IP address of 192. Tracert D. Ipconfig C.1. which of the following is the BEST course of action to solve the problem? A. Nslookup Answer: D Question: 320 Aero is a feature of the Windows Vista Ultimate operating system. Ask to get an interpreter to assist in the language barrier.12 and a gateway of 192. False Answer: A Question: 321 Which of the following technologies is limited to 10 meters? A.0.255.0.0. C. Answer: C Question: 319 Which of the following is a command-line utility that enables you to verify entries on a DNS server? A. the loopback address of it should be 127.0.1.0.11 Page 66 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 316 Assuming that a computer has a subnet mask of 255. Restate the issues to the customer for validation. Inform the client the service must be rescheduled with a different technician.168.255. If there is a language barrier between you and your customer. B. Ipconfig C.168. 802. A.

UTP CAT-5 B. Which of the following allows for the rolling back of the system to a previous state before the installation? A. which of the following action Page 67 of 193 . Last Known Good Configuration D. which one is generally used to terminate the end of a fiber cable? A. ST C. 802. Default gateway D.) A. IP address B. In your company. BNC Answer: B Question: 325 What is the lowest grade of cable required to run 1000BaseT? A. the computer experiences stop errors. UTP CAT-5e C. Debugging Mode C. RJ-45 B. RJ-11 D. As an experienced technician. UTP Answer: C Question: 322 You work as an IT professional in an international company. you are responsible for infrastructure design and global configuration changes.1x C. Bluetooth D. It is still the same though you uninstalled the program. Subnet mask C. UTP CAT-6 D. After the installation. DNS server Answer: A. B Question: 324 Refer to the following connector types. You are asked to install a program for a laptop.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Systems Restore Answer: D Question: 323 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. Multimode fiber Answer: B Question: 326 During your working hours. Safe Mode B. He states that his computer displays bluescreen errors. you receive a call from a customer.

Motherboard B. Answer: B Question: 327 Which of the following is not a physical memory format used in desktop computer systems? A. Expansion bus Answer: A Question: 329 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. C. Integrity C. Use Windows Recovery Console to perform a repair installation of Windows. Contact the user to determine if any recent changes have been made to the computer. SIMM D. DRAM B. Access control D. DIMM C. Ordinary user account B. Replace the motherboard and perform a system restore. in some cases up to 128GB of RAM can be supported. B. RIMM Answer: A Question: 328 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. True B. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 will you take first? A. Default systems administrator account Page 68 of 193 . Hard drive D. Nonrepudiation Answer: C Question: 330 If we update a computer to a 64-bit version of Windows. more than 4GB of RAM. A. Replace RAM modules and verify that all other system components are operating properly. Adapter card C. False Answer: A Question: 331 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. Authentication B.

Access control B. and CD media. Print operators Answer: B Question: 332 A user would like to uninstall the Windows XP SP2. False Answer: A Question: 335 Which file extension should not be allowed with an E-mail attachment? A. Physical barriers C. True B. TASKMAN. Sound card C. DVD media. . but he is not sure which command line should be used. Biometrics D. Video capture card Answer: A Page 69 of 193 . which of the following will you recommend? A. As an experienced technician.DOC B. SPUNINST.EXE C. . . PROGMAN.TXT D.SCR C. A. . Temporary user account D. Graphics card D. CONVERT. This type of security is an example of whichof the following? A.XLS Answer: B Question: 336 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A.EXE D.EXE Answer: C Question: 333 You're in the process of securing the IT infrastructure by addingfingerprint scanners to your existing authentication methods.EXE B. TV tuner card B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Softening Answer: C Question: 334 Blu-Ray drives can read Blu-Ray media.

which is used to control access to a broadcasted wireless network by your supplied key? A. Have an employee work nights to perform the shut down. Worm D. which of the following suggestion will be most helpful to avoid the damage to the system? A. you must be aware of all types of attacks that can occur and plan for them. UDP attack Answer: B Question: 341 You are an experienced technician in an international company. so you left the computers overnight in the office so as to accomplish the tasks. a client calls you and states that his system is malfunctioning. Setup a hot site for the office so all data will be backed up. MAC B. Install software that saves work. As there are too many tasks for you to do. Refer to the following options. DDoS C. Which type of attack uses more than one computer to attack the victim? A. C. you are responsible for Technical Support in your company. Answer: B Question: 340 As the security administrator for your organization. DoS B. SSID Answer: B Question: 339 You are a worker in an international cooperation. WEP C. NAT D. B. Have employees shut down their computers before they leave and perform the calculation during their down time. and properly shuts down the computer. Worm C. He states that the system experiences crashes and performance loss Page 70 of 193 . DoS B. You ask the user about any recent changes to the system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 337 Which type of attack denies authorized user's access to network resources? A. Social engineering Answer: A Question: 338 As an experienced technician. If there is an extended power outage. you are sure that the computers are connected to the UPS. Logic bomb D. D. During your working hours. but it only lasts about half an hour. you fail to accomplish them within working hours. closes programs. Before leaving the office.

B. Back door D. malicious software that changes the user`s home page D. Download and install updated drivers for the device. Social engineering Answer: C Question: 343 Warm is a type of: A. malicious software that is self-replicating and self-propagating B. Answer: C Question: 342 A server in your network has a program running on it that bypasses authentication. malicious software that monitors Internet surfing habits C. Man-in-the-middle attack B. Which of the following best describes the appropriate steps to adjust the input levels? A. Disable the device in Device Manager. DoS B. Which type of attack is this most likely to be? A. malicious software attached to another piece of software Answer: A Question: 344 You've discovered that an expired certificate is being used repeatedly to gain logon privileges. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A Question: 346 Page 71 of 193 . Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. DDoS C. TCP/IP hijacking Answer: C Question: 345 A microphone has been attached to a Windows XP system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 after the installation of a new piece of hardware with the hardware CD. Contact the vendor for an RMA. Start>Settings>Control Panel>Speech C. Replay attack D. Which of the following action should be taken first so as to solve this problem? A. Try installing the device to a different port or slot. A customer would like to record audio with the use of this microphone. C. Start>Settings>Control Panel>System>Hardware D. Which type of attack has occurred? A. D. Back door attack C.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A junior administrator comes to you in a panic. Smurf attack C. RFID smartcards C. he has become convinced that an attacker is attempting to use an IP address to replace another system in the network to gain access. Encrypted passwords D. HTTP B. Fingerprint reader Answer: A. such as __ and __. Back door attack C. Man-in-the-middle attack B. TCP/IP hijacking Answer: D Question: 347 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. 168-pin DIMM B. Which type of attack is this? A. After looking at the log files. Which type of attack is probably occurring? A. (Select TWO) A. Worm D. which uniquely recognizes humans based upon one or more intrinsic physical or behavioral traits. 72-pin SIMM C. RIMM Answer: C Question: 351 Page 72 of 193 . Retinal scan B. 184-pin DIMM D. TCP ACK attack B. TELNET Answer: C Question: 348 A server on your network will no longer accept connections using the TCP protocol. D Question: 350 Which packaging is used for DDR SDRAM memory? A. Virus attack D. SMTP D. The server indicates that it has exceeded its session limit. NNTP C. TCP/IP hijacking Answer: A Question: 349 Biometrics is used as a form of identity access management and access control.

However.255.255.0. Click Start.0 for class B. Remove the CMOS battery. As an experienced technician.0 for Class C. There are TWO ways to navigate to the Computer Management MMC Plug-in. type in Run and then type in regedit. Answer: C Question: 353 A user locates a UPS at his desk. Computer B. Right click on My Computer and select Manage.0 for Class A. During your working hours. you receive a call for assistance from a customer as his computer fails to shut down or log off. Disconnect all external devices. False Answer: A Question: 352 You are an IT professional in an international company. type in Run and then type in msconfig. D. B Question: 356 Page 73 of 193 .0. Click Start. Monitor C. Remove the internal main battery. A. A. True B. False Answer: A Question: 355 The Microsoft Management Console (MMC) is a component of Windows 2000 and later Windows NT-based operating systems that provides system administrators and advanced users with a flexible interface through which they may configure and monitor the system. D. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Fiber has the highest cost of implementation in a small office home office (SOHO) environment. C. and 255. B. Answer: A. Vacuum Cleaner Answer: D Question: 354 The three default subnet masks are 255. it still does not work. What are they? A. Wait until the main battery is exhausted and then remove. 255.0. which of the following action will you suggest next? A. All of the following should be plugged into the UPS EXCEPT: A. Double click the Computer Management icon under Administrative Tools. True B. You ask him to remove the external power adapter and hold the power button down for fifteen seconds.255. C. Laptop AC Adapter D.

Answer: A Question: 358 You are a network administrator in your company. but Windows Media Player fails to play back DVD movies from it. there is no display showing on the screen. However. the system will auto-select the projector on restart. What will you do to send the display to the projector? A. The laptop is not receiving enough power from the battery so the battery should be replaced. Answer: D Question: 357 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. DDR333 B. what is the primary reason for that? A. Under that circumstance. Increasing transfer rate C. The power management settings on their laptop are set to disable the internal NIC. D. As an experienced technician. B. D. One of your colleague fails to link to the network through Ethernet with the use of the internal main battery. B. Decreasing ESD B. Answer: C Question: 359 Refer to the following memory modules. you are asked to install a new DVD drive into a customer's computer. Although the projector is connected to his laptop and it is turned on. Reboot the computer. PC2100 C. Press F1 to shift display to the projector. Use appropriate function toggle key to switch display mode. the new drive is able to read data disks. B. After the installation. Decreasing EMI D. PC2700 Answer: C Question: 360 STP is a type of wiring in which two conductors are twisted together for the purposes of: A. DDR400 D. which one transfers at the highest rate? A. The sound card is not connected properly. Increasing RFI Page 74 of 193 . C. The laptop is not receiving enough power from the battery so the battery should be replaced.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 You are an IT professional in an international company. C. Which of the following is the best reason for that? A. The laptops NIC needs updated drivers. Go into Device Manager and enable the projector. The system does not have enough RAM installed. D. Decoder software needs to be loaded. One day. The drives device driver needs to be updated. you are asked to solve this problem. it is able to connect to the network if he uses the AC adapter. C.

The printer does not recognize the font type. a program still fails to connect to the network after upgrading the wireless network router. Answer: A Question: 365 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host. The computer needs to upload the print job. Take the following addresses into consideration. Connecting to a parallel tape backup device Answer: B Question: 363 Which of the following is a physical interface generally used for terminating telephone wires and supporting dial-up networking? A. B. Check the Hardware Compatibility List to see if the program is not compatible with the OS.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 361 In your company. you are responsible for infrastructure design and global configuration changes. Printer firmware needs to be updated. D. LC B.0. C. Add an exception to the firewall for the program. you receive a call for assistance from a customer. you are noticed by the balloon in the system tray that the printer is not functioning normally. The paper needs to be replenished. You have purchased a new printer recently. However. how to effectively solve this problem? A. 169. C. which one is most possibly assigned by it? A. Connecting a loop-back plug D.254. D. As an experienced technician. What is most probably the reason for that? A. Check for any updates to the program. RJ-45 D. Run the program as a local administrator. SC C. Answer: B Question: 362 A parallel port is necessary under what circumstance? A.15 Page 75 of 193 . B. He states that though Internet connectivity is available. Connecting to a parallel modem B. During your working hours. Printing to an older printer C. RJ-11 Answer: D Question: 364 You are responsible for Technical Support in your company.

Faster response time Answer: B Question: 370 Refer to the following options.0. A. A motion sensitive web cam recording the room B. which of the following will navigate to the IRQ settings? A. True B. Control Panel>Hardware Devices>Settings B. 802.0. An alert at logon when an unknown user has tried to logon D. Lower cost D. 10. A set of firewalls and anti-virus programs protecting the computer Page 76 of 193 . Device Manager>Computer Properties C.11a C. What might be of the benefit? A.15 Answer: A Question: 366 If one adds a modem expansion card to a system. it will likely cause an IRQ conflict. 802.11g Answer: A Question: 368 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s.1.25 D.16. 802. Error detection C.11n D. which is traditionally assigned to the COM1 serial port. An alert when the computer case has been opened C.0.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B.11b B. 802.15 C. 172. Better cooling B. My Computer>Hardware>Settings Answer: B Question: 367 Which of the following has a maximum raw data rate of 11Mbps? A.168. Under that circumstance. False Answer: A Question: 369 It is beneficial to have parity on a memory device. 192. Start>Run>Regedit D. which one is the most appropriate example of computer intrusion detection? A. and assign it to IRQ4.

DDR-2000 B. Higher response time Answer: B. or Projector. A dual core CPU has two separate processing units. DDR3-16000 D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 371 What memory chips would you find on a stick of PC3-16000? A. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. flat panel display. True B. parses. Chkdsk Answer: C Page 77 of 193 . Limited display size C. is necessary to be entered before booting into the operating system? A. C Question: 375 Which of the following collects. LDAP Answer: C Question: 373 The terms multi-core and dual-core are most commonly used to refer tocentral processing unit (CPU). POST B. PC3-2000 Answer: B Question: 372 Which of the following password. A. BIOS D. Under what circumstances will an external display be applied to a laptop? (Select TWO) A. Limited bandwidth B. once setup. Defrag B. Indexing D. User Accounts C. such as a CRT monitor. Support different resolutions D. False Answer: A Question: 374 Almost all laptops. especially those made within the last few years. Scandisk C. DDR3-2000 C. have theability to connect an external display.

Error correcting memory making data adjustments Answer: C Question: 378 You are a network administrator in an international company. ipconfig B. UTP B. and input drivers? A. Was there a power outage since yesterday? D. System fan is rubbing against the fans housing B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 376 Which of the following is a tool for diagnosing and generating reports on components related to DirectX. During yourworking hours. Fiber C. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Coaxial D. Under that circumstance. Hard drive is failing D. False Answer: A Question: 380 Refer to the following cable types. which one is applicable in a 10BaseT network? A. msconfig C. ThinNet Answer: A Question: 381 Page 78 of 193 . such as Windows XP Home. A. a client calls you and states that a program which was just used the day before is missing from the system. dxdiag Answer: D Question: 377 Which of the following best explains the reason why there is a series of beeps while saving files? A. True B. Power supply warming or cooling C. Are you sure you ran a find on the system and the program is just not misfiled? Answer: B Question: 379 Windows Vista Ultimate has a different user folder path from other Windows operating systems. regedit D. video. Are you sure you were using that program? B. such as audio. which of the following question will you ask for more information? A. Windows 2000 Professional and Windows XP Media Center Edition.

the System BIOS only reports the original memory amount at startup. Memory mismatch. ping C. In your company. C. prevent memory vibration caused by the heatsink fan. C. provide insulation around the processor. D. The automatically restart feature in System Failure option is on. However. The system cannot connect to the network. Memory brand is different than the computer. B. However. you add a memory to a Windows operating system. you are responsible for infrastructure design and global configuration changes. you fail to accomplish that task as you are informed that the process is in use whenever you try. The hard drive is faulty and needs to be replaced. which of the following is a diagnostic mode of a computer operating system and should be used? A. protect the CPU from direct contact with the heatsink. As there is a virus in your computer. After that. The customer states that his computer experiences a stop error. Answer: C Question: 385 You work as an IT professional in an international company. D. the computer is malfunctioning and reboots periodically. Which TWO of the following are most probably the reasons for that? A. What is most probably the reason for that? A. B. So as to boot up your system. msconfig D. you are in charge of network infrastructure design and security policy. Disable Automatic Restart D. which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. C. The system does not have enough free hard drive space. you are attempting to uninstall this malicious software. Safe Mode B. provide thermal transfer from the CPU to the heatsink. B. Memory is defective. One day. telnet B. Debugging Mode C. ipconfig Answer: B Question: 384 Thermal grease is primarily used to: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A technician receives a call for assistance from a customer. Answer: B Question: 382 As an experienced network technician. Last Known Good Configuration Answer: A Question: 383 As an experienced network administrator. Page 79 of 193 .

there has been something wrong with the computer as it shuts down in a continuous loop. Start > Control Panel > System C. MSCONFIG Answer: B. it will slow down your computer at startup. The computer is placed in a copier room and it has been performing normally for years. A. Electromagnetic interference due to the copy machine in the room. voice recognition and fingerprint reader are forms of biometric authentication. Floppy D. B Question: 386 A customer purchased a computer three years ago. False Answer: A Question: 388 Which of the following is a type of optical disc storage medium? A. Improper ventilation from dust buildup inside the computer. Right-click on the printer's icon and select Properties D. True B. D Question: 390 Which of the following will make it possible to successfully print a test page? A. Registry C. Right-click My Computer then select Manage Answer: C Page 80 of 193 . Recently. Answer: C Question: 387 Optical recognition. Net stop B. Blu-Ray C. Answer: A. Tape B. C. Start > Control Panel > Printer icon B. Which TWO of the following utilities will make it possible if you want to prevent a program from loading at startup? A. B. What is the most probably reason for that? A. Event Viewer D. D. Power supply on the computer is going bad. Memory size needs to be adjusted in Device Manager. Power supply to the room is not great enough for both the copy machine and the computer. Biometric device Answer: B Question: 389 If you have installed a lot of programs in a computer running Windows XP.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D.

most notably the TCP and the UDP. While explaining the problem to him. True B. FTP B. During your working hours. which of the following should you pay more attention? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 391 The voltage selector switch can be used to: A. To allow the power supply to operate at different voltages B. the protocols of the Transport Layer of the Internet Protocol Suite. C. Answer: A Question: 393 Which motherboard design style is most widely implemented? A. AT C. you immediately know what the problem is after the client describes several symptoms. False Page 81 of 193 . Refer to the following protocols. To allow alternating current to be used instead of direct current Answer: A Question: 392 You are an IT professional in an international company. B. HTTPS Answer: B Question: 395 The ??power brick?? or external power supply is able to convert AC power to DC power that a laptop computer can use to operate and charge its battery. SMTP D. HTTP C. A. To change the voltage coming from the wall D. To change the output voltage to meet the needs of the motherboard C. ATX B. D. Use email so that everything is in writing. Use the proper acronyms. NLX Answer: A Question: 394 In computer networking. Such an endpoint is known as a port and the identifier is the port number. Use technical jargon. use a numerical identifier for the data structures of the endpoints for host-to-host communications. which one typically uses port 80? A. Use non-technical terms. a client calls you and states that there is something wrong with his computer. As an experienced technician. Baby AT D. but also other protocols.

continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. the reliability and speed of search indexing. Attempt to replicate and verify the issue. However. a performance value of system components. Check the BIOS for temperature changes. C. You ask the user about any recent changes to the system. which of the following action will you take first? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 396 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A. B. Under that circumstance. HTTP Answer: B Question: 397 You are an IT professional in an international company. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Answer: C Question: 400 9-pin D-shell is the most common form of a serial port. Call the customers scheduled that day and reschedule all the appointments to different days. the Windows Experience Index (WEI) generally measures: A. VPN C. Answer: B Question: 399 The first thing for a technician to do in the morning is to make a service call. a client calls you and states that there is something wrong with his computer as it makes loud noise at startup. and make the repairs as quick as possible to try to catch up on the schedule. Go to the first scheduled appointment late. D. he still has many other tasks to accomplish. Verify that the user has not made any OS changes. remaining hard disk storage space. D. Skip the first appointment. the speed and available bandwidth of Internet connections. FTP B. As an experienced technician. explain the reasoning to the client. D. but he fails to do that on time. Open the case and determine the cause of the noise. C. B. C. Answer: C Question: 398 In Microsoft Windows Vista and Windows 7. WAN D. B. you think there might be multiple problems after the client describes several symptoms. During your working hours. Page 82 of 193 . Which of the following is the most appropriate way to rearrange the remaining tasks during that day? A.

Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. True B. MAC filtering B. As an experienced technician. WEP encryption D. C. Tell the customer that the operating system is corrupted and must be reinstalled. Answer: C Question: 402 First-generation SATA devices operated at best a little faster than parallel ATA/133 devices. 300Mbps C. B. False Answer: A Question: 401 A customer is wondering why the printer is able to print small documents but fails to print the larger ones. what will you recommend under this circumstance? A. Answer: B Question: 405 Page 83 of 193 . Change the language and complete the service call. the client is a Chinese and the language on the workstation is also Chinese. Ask the customer if you can change the language. WPA encryption Answer: A Question: 404 You are a network technician in a European corporation. effectively doubling maximum data throughput to__ Mbps. 150Mbps Answer: B Question: 403 Which of the following refers to a security access control methodology to determine access to the network on the basis of the using hardware? A. You are an American and speak English as your mother language. A. Change the toner cartridges. C. D. Explain that the issue can not be resolved because you do not understand the language. 800Mbps D. Under that circumstance. Check to the correct type of paper is being used. Subsequently. 400Mbps B. Add additional memory to the printer. D. However. Replace communications cable. what is your next step to take? A. a 3 Gbit/s signaling rate was added to the physical layer. B. NAT routing C. During your working hours. a client calls you and asks if you can help him.

Which of the following is most probably the reason for that? A. D. Answer: D Question: 409 There is a brief power outage during working hours. Answer: C Question: 407 There is something wrong with a customer??s computer. Wear a back brace when lifting and carrying the CRTs to the storage room. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. The worker remembers that he re-filled the paper tray as it was empty. The computer beeps at startup and no display shows on the screen. Answer: B Question: 408 You work as an IT professional in an international company. the system displays an error message stating ?¡ãNon-system disk or disk error?¡À. What does the second partition most probably refer to? A. As an experienced technician. It is necessary to move the monitors to the storage room which is on the other side of the building. Space reserved by the drive manufacturer for firmware. Then it suddenly turns off followed by a series of beeps. The CPU has dislodged from its socket. Space set aside by Windows for use by the virtual memory swap file. Wrong type of paper is being used for this printer. Too many pages are being sent to the printer at one time. the printer has a problem with images smearing on the page. Spooler service needs to be restarted. B. The printer drivers need to be rolled back to a previous version. A recovery partition put there by the manufacturer. You are asked to replace thirteen 21 CRTs with 19 LCDs. B. you are responsible for infrastructure design and global configuration changes. After that. A potentially dangerous virus has been downloaded onto the system. It was printing normally the day before. D. In your company. which of the following action will you take first? Page 84 of 193 . B. C. C. However. Which of the following is the primary reason for the smearing problem? A. Take personal safety into consideration. C. C. The monitor has failed. D. Answer: D Question: 406 There is an ink jet printer in the office of the Administrative Department. Recycle the monitors after removing the capacitors for use in other monitors. As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A computer has a secondary partition which is not assigned a drive letter and is inaccessible from Windows on the primary hard drive. D. and checked the ink levels in the morning. when a worker prints some documents during lunchtime. The operating system is corrupt. B. The hard disk drive has failed. you ask the worker about any changes to the printer. Wear anti-static wrist straps to prevent ESD in the new monitors. which of the following measure is recommended to take? A.

Standoffs C. UTP B. Click Start>Run and then type in regedit. preventing an electronic short? A. C. such as Transmission Control Page 85 of 193 . Have the user power off for five minutes then restart the system. you provide TWO solutions for him. Click Start>Run and then type in services. Run a check disk operation on the hard drive. double click on the Services icon. Riser cards Answer: B Question: 412 Which motherboard socket type is used on the Pentium 4 chip? A. Have the user check external drives for media. Fiber Answer: D Question: 411 Which of the following keeps a motherboard from touching the case. C Question: 414 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. Boot into BIOS and check the hard drive status. thereby. Answer: B. D. As an experienced technician. Click Start>Run and then type in regedt32. Slot 1 B. Socket A C.msc. Answer: C Question: 410 Electromagnetic interference (EMI) has relatively little impact on which of the following cable types? A. Open Control Panel. B. Coaxial D. Daughterboard D. B. D. C. open Administrative Tools. Socket 478 Answer: D Question: 413 A user would like to check out what services are performing right now on his computer. but he has no idea how to get to the Services MMC Plug-in.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Plenum C. Socket 370 D. What are they? A. Screws B.

System clock feature C. What does it refer to? A. thus ranging from 0 to 65535. Failed fan B. SSID D. LPGA D. Cache memory Answer: B Question: 418 Which of the following best explains the reason why there is a rather loud clicking sound coming from a computer? A. RADIUS B. AGP D. Failing hard drive Answer: D Question: 419 Page 86 of 193 . WPA C. Socket 479 B. TELNET D. it should be disabled for security reasons. SPGA Answer: B Question: 416 As an experienced network administrator. SMTP C. HTTPS B. They specify a source and destination port number in their packet headers. PCIe B. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. you are required to configure a WAP network. WEP Answer: C Question: 417 Which of the following is not controlled by the Northbridge? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Protocol (TCP) and User Datagram Protocol (UDP). SATA C. As it will be advertised by default. A port number is a 16-bit unsigned integer. FTP Answer: D Question: 415 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. ZIF C. Under powered fan D.

Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. NetBEUI D. it is necessary to be familiar with the frequently-used network configurations. IPX/SPX B. RAM C. a client calls you and states that there is something wrong with his computer. You know that you need to plug the keyboard cable into a PS/2 port. Under that circumstance. C. Socket 478 Answer: B Question: 422 As an experienced network administrator in an international company. you immediately know what the problem is and even the solution after the client describes several symptoms. the client keeps talking to you about all the other symptoms. Internal cache memory D. what is the best practice for you to do? A. Answer: C Question: 421 Which motherboard socket type is used with the AMD Athlon XP? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is used to store data and programs for repeated use?Information can be added and deleted at will. Which TWO of the following are components of the TCP/IP network configuration? A. ROM Answer: A Question: 420 You are a network technician in a large company. and it does not lose its data when power is removed. RJ-11 Page 87 of 193 . Hard drive B. The technician should ask the customer to repeat the problem several times so they can verify all of thefacts. Socket 370 D. DHCP Answer: B. As an experienced technician. However. D Question: 423 You want to plug a keyboard into the back of a computer. Politely tell the customer that the solution is known and that no other symptoms need to be discussed B. D. Which style of port is the PS/2? A. Socket A C. A. DNS C. During your working hours. Slot 1 B.

D. DIN 5 D. Platter C. Read/write head B. IDE Answer: A Question: 426 What is the physical component where data are stored in a HDD? A. What might be of the problem? A. the worker there hears a series of beeps coming from under the desk.11a to 802. B. The UPS is disconnected from the wall. The wireless network card has been disabled by the hardware switch. Host adapter D. D. one day.11n. DE9 C. However.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. after the cleaner left. You are also informed that they were possible to access the wireless network yesterday and no such problem has ever occurred. A new security update is available for download. C. B. MAC filtering is preventing the computer from connecting to the network. However. Answer: B Question: 428 Which of the following is not one of the three major components of a hard disk drive system? Page 88 of 193 . their laptops fail to access the home wireless network and no network is available right now. what is the most possible reason for that? A. Cluster Answer: B Question: 427 A user and his roommate would like to play online games. The speaker wires were disconnected while cleaning. Recent provider upgrades have changed the wireless specification from 802. CPU C. The default printer is out of paper or offline. The wireless network is not properly configured. as opposed to being mounted on a daughter card? A. As an experienced technician. Sector D. Answer: D Question: 425 Which of the following is a chip that is integrated into PATA drives. Controller B. C. Mini-DIN 6 Answer: D Question: 424 A cleaner is hired to clean an IT company at regular time every day.

RFI B. Thumb drives B. 128TB D. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. However.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Solid-state drives D. 2TB C. A color inkjet printer is attached to a computer. Replace all of the print cartridges. D. Answer: C Question: 432 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. 256TB Answer: D Question: 431 Inkjet printers operate by propelling variably-sized droplets of liquid or molten material onto almost any sized page. such as wireless communications. Refer to the following methods. 256GB B. Run an alignment page. the printed materials coming from the printer seem to be fuzzy. ESD C. CRT D. EMI Answer: A Question: 430 What is the largest NTFS volume size supported by Windows XP? A. Hard disk D. which one is most helpful to solve this problem? A. Drive interface B. capability of printing in different colors. and ease of use. Send a test page to the printer. high quality of output. B. Memory cards C. They are the most common type of computer printer for the general consumer due to their low cost. Host adapter Answer: A Question: 429 Which of the following is a disturbance that affects an electrical circuit. Controller C. Optical drives Answer: C Page 89 of 193 . C. Power cycle the printer.

However. C. Make sure the laptop display is enabled. Make sure the OS has the latest video drivers installed. 1. In your laboratory. You notice that the system boots up but nothing displays on the laptop screen. Location of the PCs with respect to each other Answer: A Question: 437 Which optical disc format supports a data capacity of 25GB? Page 90 of 193 . It is still the same though you plug in an external monitor. Replace the video card inside the laptop. Thus. performing backups of the registry before editing it is highly recommended. If someone would like to build the same laboratory as yours. Save registry file C.88MB Answer: C Question: 435 The registry can be edited manually in Microsoft Windows by running regedit. Import registry file D. Answer: C Question: 434 High-density three and a half' floppy diskettes have a formatted capacity of: A. 2. B.exe or regedt32. During your working hours. Thus.44MB D. Cable management to avoid trip hazards B. The star topology reduces the chance of network failure by connecting all of the systems to a central node. 360KB B. Export registry file B. Replace the LCD inverter. the switch and another fourteen wired personal computers form a graph with the topology of a star.exe in the Windows directory. a client calls you and states that there is something wrong with his laptop. which acts as a conduit to transmit messages. there is a central switch available. Under that circumstance. 720KB C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 433 You are an IT professional in an international company. what is your suggestion during laboratory building process? A. Number of fans located in the room so system does not overheat C. D. what is your first action to take so as to solve this problem? A. The display shows on the monitor other than the on the laptop. careless registry editing can cause irreversible damage. Backup registry file Answer: A Question: 436 You work as a technician in an international company and you are responsible for infrastructure design and global configuration changes. Electrical safety with the extra network cables D. How to enable that? A.

The device can be swapped while still hot. Power does not need turned off before the device is inserted or removed. Double-sided. Single-sided. instrument panels. respectively. and moving pictures. immediately after powering down the system. S-Video D. televisions. DC out D. of power supplies and AC adapters? A. Double-sided. single-layer DVD+R Answer: B Question: 438 A liquid crystal display (LCD) is a thin. DC in. single-layer DVD-R D. DVDs and in dynamic RAM. B. C. D Question: 439 Which of the following best describes the concept of hot-swappable devices? A. DVI Answer: B. VGA C. AC out B. Its uses include monitors for computers. and other devices. Answer: A Question: 440 An error-correcting code (ECC) is redundant data that is added to the message on the sender side. DC in. D. Double-sided. images. AC in. CGA B. Care must be taken when swapping the device because it can be hot to the touch. AC in. The device can be removed with power applied after the device is properly stopped in the operating system. DC out C. Ability to detect and correct single bit errors in memory D. double-layer DVD+R B. single-layer Blu-ray disc C. Ability to bypass the IRQ channels to work directly with the CPU Answer: C Question: 441 Of the following voltage pairings. for example CDs.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Error-correcting codes are used in computer data storage. flat panel used for electronically displaying information such as text. Ability to use varying levels of voltage for power saving B. Which of the following is the most appropriate description about the function of ECC in dynamic RAM? A. So as to enable the connection between an LCD monitor and a desktop. AC out Answer: C Page 91 of 193 . which one accurately represents the input and output. which TWO of the following are helpful to accomplish that? A. Ability to detect hardware incompatibilities and resolve them C.

B.3VDC C. Answer: A Question: 445 Which of the following statements about power supplies is true? A. C.0Mbps. Before leaving the Repair Center.) A. The USB 2. there is something wrong with it. F Question: 444 A customer has purchased a laptop computer for half a year. Answer: D Question: 446 Page 92 of 193 .5Mbps. 20Mbps. D. E. B. but he has no idea what the problem is. 2. you are responsible for fixing the problem. Recently.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 442 USB (Universal Serial Bus) is a way of setting up communication between a computer and peripheral devices. +3. -12VDC G.0 has three data rates. The technician will get back to them as soon as possible.5Mbps.3VDC B. 450Mbps Answer: A Question: 443 What are the five output voltages produced by a common PC power supply? (Choose five. Ask the customer when they would like to have the work completed. 360Mbps C. Molex connectors are used with PATA hard drives. So. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. the customer is anxious to know when he might come back to pick up his computer. +110VAC H. 1. D. 1. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used in Europe. +12VDC F. 480Mbps B. he takes the computer to the Repair Center and as a technician. Give the customer an estimated time for repair based on the technician??s assessment. Inform the customer that others are waiting. -110VAC Answer: A. 10Mbps. 2. What are they? A. 400Mbps D. 12Mbps.0Mbps. while Berg connectors are used with floppy drives. -3. SATA hard drives most often use the same type of power connector as PATA hard drives. C. Ask the customer to check daily to see when it is completed. What is the best answer to that? A. -5VDC E. +5VDC D. D. 16Mbps. C.

2700 C. 2100 D. Molex D. A cable can be used to connect an RJ-45 connector on one end and a __on the other end. Your current job is to install a RAM upgrade into a personal computer. what is the overall speed of the new RAM as long as the required slots are available? A.25mm away from the nearest phosphor of the same color. Berg C. The associate mentions that each phosphor is on average only 0. 3200 Answer: B Question: 450 An associate is trying to explain why a particular model of CRT monitor displays images in such high quality but is unable to recall a specific term. Under that circumstance. Switch B. You know that there are already two sticks of 512MB PC2700 and you are going to add another two sticks of 512MB PC3200 to it. 5300 B. In your company. Scanner C. LCD D. Dial-up modem D. ATX system connector Answer: C Question: 448 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. Fax machine Answer: A Question: 447 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. AT system connector B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Registered Jack (RJ) is a standardized physical network interface for connecting telecommunications or data equipment to a service provided by a local exchange carrier or long distance carrier. What is the associate trying to describe? Page 93 of 193 . Projector Answer: C Question: 449 You work as an IT professional in an international company. you are responsible for infrastructure design and global configuration changes. HDMI C. CRT B. A.

Dot pitch C. ST Answer: D Question: 455 If you are unable to display a given resolution on a monitor. RJ-45 D. RJ-11 C. such as: A. C. D. B. depending on the topology. with regard to LCDs. Resolution B. which of the following might explain why? Page 94 of 193 . Answer: D Question: 453 Which statement about LCDs is most accurate? A. LCDs tend not to be as clear as CRTs. D. line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. LCD monitor D. Refresh rate D. Laser printer B. The concept of refresh rate has no meaning. UPS is not applicable to which of the following utility as it consumes too much power? A. the attached monitor can accommodate that refresh rate. Answer: C Question: 454 Optical fibers are connected to terminal equipment by optical fiber connectors.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. C. The number of dots per inch Answer: B Question: 451 An Uninterruptible power supply (UPS) provides emergency power and. B. Laptop computer Answer: A Question: 452 Which of the following is true regarding a monitor's refresh rate? A. LCDs require more power than CRTs. The refresh rate is normally expressed in MHz. As long as the graphics adapter can refresh the image at a particular rate. LCDs are preferred to CRTs because they can display a larger range of resolutions. Server C. BNC B. As you lower the resolution. the maximum refresh rate allowed tends to increase. The refresh rate is normally selected by using the controls on the front panel of the monitor.

WSXGA D. SXGA C. You have the refresh rate set too high. CPU B. Answer: A Question: 456 A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data. SATA hard drive with a rubber gasket B. Refer to the following options. An SSD emulates a hard disk drive interface. Larger capacity than traditional magnetic drives Answer: C Question: 457 You are an IT professional in an international company. Which TWO of the following are most probably the reasons for that? A. refer to? A. Cooling fan D. Memory chip Answer: B. SVGA B. Hard drive C. Built-in encryption standards C. a client calls you and complains that his lately-purchased desktop computer is making loud noise. Higher data integrity B. SCSI drive with properly terminated ends C. Solid state hard drive D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. such as QXGA. which one is a feature of it? A. Both the horizontal and vertical components of the resolution have been quadrupled. thus easily replacing it in most applications. Lack of drive heads and platters D. The graphics adapter does not have enough memory installed. The video display unit does not have enough memory installed. B. Page 95 of 193 . You are using a CRT with a single fixed resolution. C Question: 458 Which video technology has a resolution of 1280??1024? A. D. PATA hard drive Answer: C Question: 460 What does a Q in video resolution names. C. UXGA Answer: B Question: 459 The installation of which of the following hard drive will resist shocking? A. During your working hours.

which of the following is the most appropriate way to inform the users about the update? A. In your company. The ratio of luminance between two adjacent pixels D. C. Use the drive compression utility. D. The present task for you is to perform a mandatory update on the users' network. Email the users about the update. The resolution is cut to one fourth. The ratio of luminance between the darkest and lightest colors that can be displayed B. During your working hours. C Question: 462 What is contrast ratio? A. Which TWO of the following methods will be helpful to enhance the performance? A. Answer: A. Use the checkdisk utility. D. Stop the mandatory update. Use the defragment utility.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Install the update without notice. C. Use restore point to roll back the computer to a previous date. Both the horizontal and vertical components of the resolution have been doubled. A term that was used with CRTs but has no meaning with LCDs C. B. Composite Answer: C Question: 465 Page 96 of 193 . D. Something that can be corrected through degaussing Answer: A Question: 463 You work as an IT professional in an international company. Answer: C Question: 464 Which of the following interfaces allows audio to be sent out over the same cabling infrastructure as video? A. VGA B. The technology is faster. You notice that the light of the hard drive flashes constantly. It is still the same after several reboots. Post notices around the building. a customer calls you and claims that his PC operates slowly and it takes a long time to open a web page. Answer: D Question: 461 You are a network technician in a joint venture. B. As it is necessary to restart the work stations at lunchtime. DVI C. you are responsible for infrastructure design and global configuration changes. C. HDMI D.

C. You wouldn't interconnect those two interfaces. more reliable. A new trainee is asking you what type of drive would not be susceptible to damage typically resulting from strong vibration or rough handling. not to mention the technical terms. more reliable. C. Solid state drives are faster. Solid state drives are slower. B. which includes computer viruses. D. Which of the following description about the Trojan horse is the most appropriate? A. trojan horses. and require less power.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Malware is software designed to infiltrate a computer without the owner's informed consent. Malicious software attached to another piece of software D. What is the correct answer? A. Under that circumstance. how to make sure that everything runs smoothly if you have to cooperate with this kind of customer? A. Advise the user to not do anything else. D. and require less power. and require more power. Speak slowly. IDE drive Page 97 of 193 . D. crimeware and other malicious and unwanted software. Malicious software that monitors Internet surfing habits C. Repeat the steps multiple times so that the user can understand the computer terms. and require more power. Listen and ask questions using non-technical terms. Solid state drives are faster. more reliable. B. more reliable. With a standard DVI cable Answer: C Question: 467 You work as an IT professional in an international company and usually receive calls from the customers who know nothing about the computer knowledge. until the technician can arrive and work on the computer themselves. Answer: B Question: 469 You are an experienced network engineer in your company. Malicious software that is self-replicating and self-propagating Answer: C Question: 466 How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer? A. With a cable that is terminated on one end with a DVI-A connector and on the other end with a DVI-D connector C. Malicious software attached to an incoming email B. worms. With a DVI-I cable B. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Solid state drives are slower. Answer: A Question: 468 Which of the following statements correctly describes the solid state drives as compared to magnetic drives? A.

Which one most appropriately describes the differences between them? A. C. SATA drive Answer: C Question: 470 Refer to the following statements. D. A switch broadcasts all data packets that are sent on the network. where a router interconnects devices on a network. Which port will you block so as to prevent Internet access? A. you should be familiar with the knowledge about switches and routers. Format the hard drive. Which one correctly describes a liquid cooling system compared with the traditional heatsink? A. Liquid cooling systems are more effective at cooling the processor. A router broadcasts all data packets that are sent on the network. Answer: C Question: 473 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. and a switch transmits data directly to the device. What is the best course of action to take prior to that? A. you are asked to upgrade an operating system on customer's computer. 21 B. B. Answer: C Page 98 of 193 . Partition the hard drive. Refer to the following descriptions. you are responsible for Technical Support in your company. Answer: A Question: 471 As an experienced network administrator. Liquid cooling systems are less efficient than the traditional heatsink technology. B. D. C. D. Backup the hard drive. USB hard drive C. 23 C. Liquid cooling systems are not as loud as the traditional heatsink/fan technology. Liquid cooling systems are less effective at cooling the processor. 20 D. B. where a router interconnects one or more networks. A switch interconnects devices on the same network to be able to communicate. and a router transmits data directly to the device. 80 Answer: D Question: 472 As an experienced Network Engineer. Update the device drivers. Flash drive D. A switch interconnects one or more networks. C.

A program that appears to be harmless but has a malicious agenda Answer: A Question: 477 It is possible to see status light indicators on the interfaces of NIC and Modem. Port 25 is setup for port forwarding. Windows Key + D D. A program that is used to track user information for commercial reasons C. Encryption type C. Port 25 has been opened. Broadcast name B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 474 You are working in a famous IT company as a technician and you are selecting tools to update a driver. True B. Component services D. False Answer: A Question: 478 As an experienced Network Engineer. Windows Key + L Answer: D Question: 479 Which of the following statements correctly describes port 25 as an exception? A. you should be familiar with the following key commands. Ctrl + Alt + Esc B. Disk Management Answer: A Question: 475 Refer to the following options. Page 99 of 193 . A malicious program that spreads itself in a system without the need of a host D. Which one most appropriately describes a virus? A. What does the SSID on a wireless network demonstrate? A. B. Malicious code that can propagate itself to different host files B. Wireless channel used Answer: A Question: 476 Refer to the following statements. Which tool would be suitable? A. Device Manager B. Security key used D. System Information C. Ctrl + Alt + L C. A. Which one is able to lock a workstation? A.

Data has been backed up. Blu-Ray disk Page 100 of 193 . He is asking you what it means. Solid state Answer: D Question: 483 As an experienced network engineer. Dual-layer DVD B. C. Which one will you recommend? A. Data has been restored. FDD Answer: B Question: 484 Refer to the following media types. Port 25 is running at full duplex. you are responsible for Technical Support at certways. PATA C. What is the correct answer? A. you are familiar with the functions of the following devices. Which one would write data in the term of burning an image to the media? A. Optical C. The hard drive is set to pre-format conditions. Biometrics C. HDD D. Refer to the following drive types. D. Answer: A Question: 480 Refer to following authentication technologies. Answer: B Question: 482 As an experienced technician. Solid state B. Which one provides a capacity as large as 4. Port 25 is no longer being used. The hard drive has been reformatted. SATA B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. D. Smart card D. Username and password B. A customer would like to install a hard drive with no movable parts inside. B. IDE D.7GB? A. BIOS security Answer: B Question: 481 A new trainee has come across a term called data wiping. Which ne is the most effective authentication technology? A.

Single-layer DVD D. Task Bar Answer: C Question: 489 You are a technician in an international company and you are asked to view the running system processes in a computer. What kind of device could read fonts by the reflection of white spaces between black bars? A. Where allows you to view that? A. Auto Alignment C. you are familiar with the following devices. Biometric devices Answer: B Question: 486 What kind of cable media would make it possible to transfer sound and video via one cable? A. One of the trainees is asking you in a Cathode Ray Tube (CRT) monitor. Laser barcode reader C. HDMI B. What is the correct answer? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. S-Video C. IR keyboard B. My Network Places C. CCD barcode reader D. you are responsible for Technical Support in your company. VGA Answer: A Question: 487 As an experienced technician. Degauss D. My Computer D. Task Manager B. Resolution B. Floppy disk Answer: C Question: 485 As an experienced network administrator. what setting he can use to remove discoloration due to magnetism. Task Bar Page 101 of 193 . Control Panel B. Refresh Rate Answer: C Question: 488 You are a technician in an international company and you are asked to view the local drives. Where allows you to view that? A. DVI D.

USB 2. What is the maximum transmission rate with regards to the USB 2. 800Mbps B. Which one provides the fastest speed? A. Satellite D.0 interface? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Generally speaking. Dial-up B. Which of the following demonstrates this feature? A.0 C. IEEE 1394a D. Start Menu D. which one is transferred over RG-6 media? A. biometric authentication is able to prevent access to a device. Smart key D. IEEE 1394b Answer: D Question: 494 Refer to the following options. Verbal recognition Answer: A Question: 493 As an experienced technician. DSL C. As a security feature. you should be familiar with different authentication technologies. Password C. you are familiar with the following kinds of interfaces.1 B. Event Viewer Answer: A Question: 490 You are a technician in certways Company and you are familiar with the following types of network connection. Dial-up C. Cable Answer: D Question: 491 Refer to the following types of network connections. 480Mbps Page 102 of 193 . Fingerprint scan B. Which one will use an analog signal? A. Satellite D. Wireless B. USB 1. Cable Answer: B Question: 492 As an experienced Network Engineer.

7 meters (23 feet) D. Right click on My Computer > Properties > Network Identification Tab C. What is the suitable course of action to take? A. 400Mbps D. 15 meters (49 feet) C. PDAs D. Cell phones B. 1280Mbps Answer: B Question: 495 Suppose a customer would like to connect two USB devices. Control Panel > System Applet > Properties > Advanced Tab Answer: B Question: 498 Refer to the following devices. Which one might have a particularly dangerous electrical charge once it is exposed? A. Control Panel > System Applet > Properties > Computer Name Tab D. Right click on My Computer > Properties > Computer Name Tab B. Notebooks C. where is available for a technician to find cardbus interfaces? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. What is the fastest way to accomplish that? A. Desktop PCs Answer: B Question: 497 The operation system of a customer's computer is Windows 2000 and you are asked to find out his computer name. Laptop LCD screen B. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK Page 103 of 193 . 5 meters (16 feet) B. CRT monitor C. USB mouse Answer: B Question: 499 You are working in an IT company and you would like to delete a print job in queue in a computer running Windows XP. What will a technician recommend as the maximum cable length to accomplish that? A. 10 meters (33 feet) Answer: A Question: 496 Generally speaking. Optical DVD-RW drive D.

Intel Pentium M C. The NumLock option is enabled.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Intel Itanium B. What could be the source of this problem MOST likely? A. Windows Server 2003 C. Windows XP Professional D. 6-pin male to 4-pin female B. C. The two devices both apply the IEEE 1394b standard. Intel Pentium 4 Extreme Edition D. What is the appropriate cable to choose in this situation? A. Windows 2000 Professional Answer: A Question: 501 As an experienced network engineer. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK D. D. Answer: B Page 104 of 193 . Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in Question > Hit the Delete key and click OK C. 6-pin male to male D. Intel Core 2 Duo Answer: D Question: 502 Tom works as a technician in his company and he would like to install an external hard drive as well as a controller card. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK Answer: B Question: 500 Refer to the following operating systems. A user claims that when he presses certain letter keys on his laptop. The FilterKeys option is enabled. 4-pin male to male Answer: B Question: 503 You are an expert answering users' questions online. Which one provides a 64-bit capability? A. you are familiar with the components of a computer. B. The following are 32-bit processors. The ToggleKeys option is enabled. The StickyKeys option is enabled. Windows Vista Business B. Which one has a security feature of User Account Control (UAC)? A. numbers appear on the screen. 9-pin male to male C.

In the process of data transmission. DSL C. finally. Which type must be in pairs when it is in use? A. B. you are familiar with the following types of memory. Newer ATX power supplies do not use pins 21 through 24. Older ATX power supplies have a separate P4 connector. Older ATX power supplies are no longer available. Answer: B Question: 505 As an experienced network engineer. which kind of media would apply the pulses of light? A. Newer ATX power supplies are 20/24 pin compatible. which of the following will show the list? A. Between the CPU and RAM B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 504 A user in your company is using an older model desktop computer and you are replacing an ATX power supply for him. C. On the southbridge chip D. On the front side bus C. You notice that the motherboards main power connector has fewer pins than the new power supply cable and you clear it with the manufacturer. Fiber B. which of these statements are doing the best? A. Cable D. RDRAM Page 105 of 193 . Satellite Answer: A Question: 506 If a technician wants to check the list of print jobs that are going to process through a printer. DDR2 B. Print test page B. SDRAM C. Print queue C. Printer settings Answer: B Question: 507 In which of the following places could a user find the L2 cache? A. you are familiar with the following kinds of network medi a. Printer properties D. D. SODIMM D. the computer is up and works normally. On the CPU Answer: D Question: 508 As a nice network engineer. Then the cable is plugged in. In explaining why it is possible to fix the issue like this.

however.11n C. Using maximum output wattage D. the employees sign this memo and carry out these new procedures.T) D.M. According to the policy of the company. UTP Answer: A Question: 510 As a nice network engineer. even those non-sensitive documents. and he notices documents in a file cabinet unmarked.11g Answer: B Question: 511 A new trainee asks you how to rate the power supplies of a desktop.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 509 Suppose all the following types of cable are on fire. It develops a Standard Operating Procedure that all the employees are supposed to sign and displays it on the policy board. Using maximum output consumption Answer: C Question: 512 The IT department of the certways Company has come up with new policies. 802. What is your reply? A. Self monitoring. Thereafter. all documents are to be labeled. you are familiar with the following wireless types. Professionalism in the workplace Answer: B Question: 513 As a technician in a large-size Company.11a B.11b D. Compliance in the workplace C.A.R. Which is the suitable one? A. Henry is handling some sensitive documents. Using maximum resistance B. STP C. Using maximum input voltage C. Which one effectively manages data sensitivity? A. 801. Non-plenum D. 802. Now you have to select one that by default provides the greatest throughput as well as the biggest amount of coverage for your company. Dealing appropriately with confidential materials B. Plenum B. 802. Cultural Sensitivity Page 106 of 193 . analysis and reporting technology (S. Which types of cable could release the minimum amount of toxic fumes? A. Refer to the following security elements. Which option is this example demonstrating? A.

-6000VDC Answer: A Question: 517 You are troubleshooting a technical problem at a customer's home. Get a language to language conversion dictionary to help understand what is being said. and so on? A. D. sound cards. __ is a commonly used name for a command-line utility that provides disk partitioning functions in an operating system. +600VDC B. A. Type III D. Inform the client the service must be rescheduled with a different technician. Ask to get an interpreter to assist in the language barrier. True Page 107 of 193 . Unclassified D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. B. Restate the issues to the customer for validation. chkdsk B. format D. convert Answer: B Question: 515 Which type of PC Card is used most often for expansion devices like NICs. which of the following is the BEST course of action to solve the problem? A. Type II C. Type IV Answer: B Question: 516 Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? A. Type I B. Exceptions C. C. A. +6000VDC D. Answer: C Question: 518 Aero is a feature of the Windows Vista Ultimate operating system. -600VDC C. fdisk C. Classification Answer: D Question: 514 In computing. If there is a language barrier between you and your customer.

11 B. It is still the same though you uninstalled the program. Multimode fiber Answer: B Question: 521 Which of the following is not a physical memory format used in desktop computer systems? A. Debugging Mode C. 802. 802. IP address B.) A. DNS server Answer: A. Subnet mask C. Systems Restore Answer: D Question: 521 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. In your company. Last Known Good Configuration D. the computer experiences stop errors. False Answer: A Question: 519 Which of the following technologies is limited to 10 meters? A. DRAM B. After the installation. Default gateway D. UTP CAT-5e C.1x C. UTP Answer: C Question: 520 You work as an IT professional in an international company. SIMM D. You are asked to install a program for a laptop. Which of the following allows for the rolling back of the system to a previous state before the installation? A. DIMM C. you are responsible for infrastructure design and global configuration changes. UTP CAT-5 B. Bluetooth D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. B Question: 522 What is the lowest grade of cable required to run 1000BaseT? A. UTP CAT-6 D. RIMM Page 108 of 193 . Safe Mode B.

True B. This type of security is an example of which of the following? A. Physical barriers C. Ordinary user account B. Biometrics D. Access control B. Adapter card C. Integrity C. Access control D. Nonrepudiation Answer: C Question: 524 If we update a computer to a 64-bit version of Windows. Expansion bus Answer: A Question: 523 Which of the following terms refers to the prevention of unauthorized disclosure of keys? A. A. in some cases up to 128GB of RAM can be supported. Softening Answer: C Question: 527 Page 109 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 522 Which computer component contains all the circuitry necessary for other components or devices to communicate with one another? A. Print operators Answer: B Question: 526 You're in the process of securing the IT infrastructure by adding fingerprint scanners to your existing authentication methods. Default systems administrator account C. Hard drive D. Temporary user account D. Motherboard B. False Answer: A Question: 525 Which of the following is a hacker's favorite target account on Microsoft's SQL Server? A. Authentication B. more than 4GB of RAM.

XLS Answer: B Question: 529 Which of the following allows television signals to be received by a computer and is able to decode NTSC/PAL signals from a peripheral device? A. TV tuner card B.SCR C. . Video capture card Answer: A Question: 530 Which type of attack denies authorized user's access to network resources? A. Before leaving the office. DVD media. DoS B.DOC B. WEP C. True B. SSID Answer: B Question: 532 You are a worker in an international cooperation.TXT D. Sound card C. which is used to control access to a broadcasted wireless network by your supplied key? A. Graphics card D. . MAC B. Refer to the following options. so you left the computers overnight in the office so as to accomplish the tasks. Logic bomb D. Worm C. . NAT D. False Answer: A Question: 528 Which file extension should not be allowed with an E-mail attachment? A. . As there are too many tasks for you to do.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Blu-Ray drives can read Blu-Ray media. and CD media. you are sure that the computers are Page 110 of 193 . you are responsible for Technical Support in your company. A. you fail to accomplish them within working hours. Social engineering Answer: A Question: 531 As an experienced technician.

which of the following suggestion will be most helpful to avoid the damage to the system? A. you are asked to solve this problem. True B. B. and 255. Worm D. DoS B. C. What will you do to send the display to the projector? Page 111 of 193 . Answer: B Question: 533 As the security administrator for your organization.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 connected to the UPS. and properly shuts down the computer. As an experienced technician.0 for class B.0 for Class C. A.0 for Class A. If there is an extended power outage. DDoS C. you must be aware of all types of attacks that can occur and plan for them. Have an employee work nights to perform the shut down. Although the projector is connected to his laptop and it is turned on. True B. Setup a hot site for the office so all data will be backed up.0. 255. D. Which type of attack uses more than one computer to attack the victim? A. but it only lasts about half an hour. there is no display showing on the screen. False Answer: A Question: 536 The three default subnet masks are 255. Install software that saves work.255.255. SMTP D. closes programs. A. NNTP C. HTTP B. False Answer: A Question: 537 A sale manager is asked to give a presentation about the monthly sales and he would like to show the PPT to them. UDP attack Answer: B Question: 534 Which of the following is specified for outgoing electronic mail (e-mail) transmission? A. TELNET Answer: C Question: 535 Fiber has the highest cost of implementation in a small office home office (SOHO) environment.255.0.0. Have employees shut down their computers before they leave and perform the calculation during their down time.

11a C.0. which one transfers at the highest rate? A. Go into Device Manager and enable the projector. Take the following addresses into consideration. PC3-2000 Page 112 of 193 . 802. Press F1 to shift display to the projector.0. which one is most possibly assigned by it? A.0. 802. A.16.25 D. Reboot the computer. DDR3-16000 D.15 Answer: A Question: 540 Which of the following has a maximum raw data rate of 11Mbps? A. Use appropriate function toggle key to switch display mode.11b B. False Answer: A Question: 542 What memory chips would you find on a stick of PC3-16000? A. C. B.11n D.1. 802.168.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.11g Answer: A Question: 541 The maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC is 100Mb/s. PC2700 Answer: C Question: 539 The Automatic Private Internet Protocol Addressing (APIPA) feature will automatically assign an IP address for a host.254.15 C. 10. the system will auto-select the projector on restart. DDR3-2000 C. DDR400 D. 802. DDR333 B. 192. Answer: A Question: 538 Refer to the following memory modules. 172. PC2100 C.15 B. D. True B. 169.0. DDR-2000 B.

which of the following is the most appropriate network administration utility to test whether a printer is on a certways network or not? A. voice recognition and fingerprint reader are forms of biometric authentication. False Answer: A Question: 546 Refer to the following cable types. Page 113 of 193 . which one is applicable in a 10BaseT network? A. Chkdsk Answer: C Question: 545 Windows Vista Ultimate has a different user folder path from other Windows operating systems. True B. Windows 2000 Professional and Windows XP Media Center Edition. Scandisk C. ipconfig Answer: B Question: 548 Optical recognition. ThinNet Answer: A Question: 547 As an experienced network administrator. A dual core CPU has two separate processing units. UTP B. A. and stores data so as to optimize speed and performance in finding relevant documents for a search query? A. Defrag B. Coaxial D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: B Question: 543 The terms multi-core and dual-core are most commonly used to refer to central processing unit (CPU). False Answer: A Question: 544 Which of the following collects. A. True B. parses. such as Windows XP Home. Fiber C. telnet B. msconfig D. Indexing D. ping C.

Task scheduler B. Tape B. D. Refer to the following features. Floppy D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Biometric device Answer: B Question: 550 You are a technician and are responsible for the task of configuration and troubleshooting. Up to 16GB B. Up to 32GB D. Up to 2048GB Answer: D Question: 552 As an experienced technician. Configuration Utility D. Event Viewer C. you are responsible for Technical Support in an international company. Device Manager Answer: C Question: 551 What is the largest FAT32 volume size that a certways laptop computer running Windows 2000 and XP would recognize? A. Include all the refresh rates that were tested. Answer: A Question: 553 The most common editions of the operating system are Windows XP Home Edition and Windows XP Professional. You would like to change the refresh rate on the display. Which of the following is the best information to document during this procedure? A. Which one is only available with the Windows XP Professional rather than Windows XP Home Edition? Page 114 of 193 . Which tool shall you use? A. Up to 1024GB C. Include the method that was used to access the display properties to change the refresh rate. In a process of troubleshooting. False Answer: A Question: 549 Which of the following is a type of optical disc storage medium? A. Include the color resolution the user requested as well as the refresh rate. True B. you need to limit the amount of programs on startup. Blu-Ray C. C. Include the previous refresh rate and the new refresh rate applied. B.

If the BIOS is current C. Replace the fuser. The customer states that he is experiencing excessive heat in a laptop. Simple File Sharing C. Joining a domain Answer: D Question: 554 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. D. Print a test page. B. During your working hours. from which the printouts are of poor quality. Answer: D Question: 556 You are a technical adviser in an international company. Print a test page. Answer: C Page 115 of 193 . What is the last course of action to take during the installation process? A. The processor is improperly seated due to bent pins. you are asked to install a printer in the office of the Administrative Department. Perform a self-test page. you receive a call for assistance from a customer. C. B. Clean the toner cartridge. Excessive internal display brightness is set. Remote Desktop B. Answer: C Question: 557 As an experienced network administrator. you are sent out to troubleshoot a laser printer. Reboot the computer. What is most probably the reason for that? A. Basic Disk Partitions D. C. The airflow is blocked. D. If Plug and Play is enabled D. Change the paper. The boot order in the BIOS B. D. you are responsible for Technical Support at certways. A customer emails to report that he receives a boot error message "OS not found". Insufficient memory for the OS B. What should be checked in this situation? A. C. If the computer is in Safe Mode Answer: A Question: 555 As an experienced certways technician. What is the next course of action you should take? A. You talk with the customer for more information and review some examples of the printout. Cycle the printer's power.

Configure the Display Settings in Device Manager. 18 inches (45cm) Answer: D Question: 561 As an experienced technician. such as Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). B. 24 inches (60cm) B. Change to a lower resolution. FTP Answer: D Question: 559 As an experienced technician. D. D. Configure the Display Settings on the monitor. 22 inches (55cm) C. A port number is a 16-bit unsigned integer. B. SMTP C. thus ranging from 0 to 65535. Which of the following is a standard network protocol that runs over the TCP and uses the well-known port number 21 for incoming connections from clients? A. A customer emails to report that his desktop seems to be smaller than usual and a large black border is around the desktop on the monitor. C Question: 562 Page 116 of 193 . How to reply? (Choose three. C. Answer: A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 558 A port is an application-specific or process-specific software construct serving as a communications endpoint used by Transport Layer protocols. Delete ports. Spool print jobs and start print jobs immediately. Set printing defaults. Which one correctly describes the maximum length of a parallel ATA cable? A. B. Have the user demagnetize and restart the monitor. Specify a separator page. They specify a source and destination port number in their packet headers. Which of the following courses of action will most probably fix the problem? A. HTTPS B. C. you are responsible for Technical Support in your company.) A. TELNET D. 16 inches (40cm) D. you are responsible for Technical Support at certways. Answer: B Question: 560 Refer to the following options. One of the trainees is asking you what features of the Advanced Tab under Printer Properties are.

Answer: A Question: 566 As an experienced Network Engineer. Reboot the computer. C. Answer: C. you are responsible for Technical Support at certways. He is angry with each attempt at resolution and does not appreciate any efforts to assist with the problem. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. B. Inform the customer that the technician is only trying to help. Portable face recognition reader C. What is a cost effective technology to implement on desktop and laptop computers so as to ensure security as well as reduce internal password reset costs? A. Biometric fingerprint reader D. An angry customer calls to complain that a supposedly-repaired problem is occurring again. Answer: C Question: 563 So as to make sure the security of each user's data. As an experienced technician. D Question: 564 As an experienced network administrator. Add multiple users in the Control Panel User Account applet. A. B. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. Use NTFS security to secure the data files. Use the Security Center Control Panel Applet to secure resources on the shared system. The customer also tried power cycling the network laser printer. you are responsible for infrastructure design and global configuration changes. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Restart the spooler service. what should a technician configure on a shared Windows XP Professional system? (Choose two). Which one creates an image of the page onto a charged photoreceptor with the use of an electrostatic charge? Page 117 of 193 . What is the best response in this situation? A. Smart card reader B. Allow the customer to continue uninterrupted and remain silent until a response is requested. Access the print queue and pause all print jobs. B. Purchase a new USB cable. D. you should be familiar with the knowledge about the following printer types. D. Hand recognition software Answer: C Question: 565 As an experienced technician. C. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A customer emails to report that there is something wrong with his network laser printer as it is printing constantly. which course of action will you recommend the customer to take first? A.

What will you check first in this situation? A. Refer to the following types of CPU. Pentium III Answer: B Question: 571 Page 118 of 193 .Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Hyperthreading settings D. D Question: 569 As an experienced network administrator. Itanium D. you are responsible for Technical Support at certways. WPA C. RAM D. Fuser assembly B. One of the trainees is asking you what is able to be upgraded on a laser printer. CPU seating C. You are asked to troubleshoot a workstation which turns off after long term operation. Hard drive Answer: C. Vents for blockage B. RADIUS B. Laser B. it should be disabled for security reasons. As it will be advertised by default. WEP Answer: C Question: 570 There is a Socket A CPU connector on a motherboard. Ribbon cable seating Answer: A Question: 568 As an experienced technician. Xeon B. you are responsible for Technical Support in your company. Which one can be used with the motherboard? A. Impact C. Ink dispersion Answer: A Question: 567 As an experienced technician. What does it refer to? A. Athlon C. you are required to configure a WAP network. SSID D. Corona wire C. How to reply? (Choose two). A. Thermal D.

What is the best course of action to take so as to accomplish that? A. Control Panel > Network Connections > Tools > Drivers B. the program fails to work properly. B. There are not enough fans. A. you are asked to install a program which requires a security dongle. the fans are not obstructed and the components or heatsinks have no dust. He reports that his computer is overheating. The software is not supported by the operating system. My Network Places > Tools > Drivers > Update Driver C. you receive a call for assistance from a customer during your working hours. Install a liquid cooling solution. Answer: C Question: 573 Refer to the following printing protocols. D Question: 575 As an experienced certways technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A certways technician would like to upgrade the drivers for a network interface card. Which of the following correctly describes the path to accomplish that? A. B. FTP B. D. What is most probably the reason for that? A. D. Answer: A. RAW C. LPR D. D. Device Manager > Network adapters > Properties > Driver tab D. C. The software was installed incorrectly. A. The hardware dongle was not installed. Install round IDE cabling. However. Which two are valid for network printing? (Choose two). HTTP Answer: B. The processor is too fast. C Question: 574 As an experienced technician. C. The operating system does not support security dongles. B. Replace the side panels with mesh wires. Remove unneeded fans. The memory is defective. However. One or more fans are inoperable. Answer: B Page 119 of 193 . My Computer > Properties > Hardware tab > Windows Update Answer: C Question: 572 A certways technician would like to improve airflow inside a computer. What are most probably the two reasons for causing overheating? (Choose two). C.

What is the most dangerous error type during the configuration of biometric devices? A. C. B. you should be familiar with the knowledge about the following printer types. Clean out the dirt with a damp rag. Efficiency tracking Answer: C Question: 578 Refer to the following types of error. PCIe B. SATA C. Defragment the hard drive weekly. Degauss the display and drives.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 576 As an experienced Network Engineer. Clean out the dust with compressed air. Ink jet B. False negative D. Which one prints with a carbon film or inked ribbon? A. Issue prevention B. AGP D. False positive Answer: D Question: 579 Which of the following is not controlled by the Northbridge? A. Impact D. Thermal Answer: C Question: 577 Which of the following is a class of problem solving methods to determine the underlying reason that a problem occurs with the hope of minimizing the likelihood of problem recurrence? A. True negative C. Cache memory Answer: B Question: 580 What is the best course of action a technician should take on a routine basis so as to prolong the life of computer hardware? A. Answer: B Page 120 of 193 . True positive B. D. Laser C. Root cause analysis D. Problem analysis C.

Get the customer contact information. DDR B. Which one will stamp the ink onto the paper? A. DDR2 D. Electromagnetic interference D. Cable C. Impact Answer: D Page 121 of 193 . Uninterruptible Power Supply (UPS) Answer: B Question: 582 As an experienced technician. Ask open-ended questions to gather the symptoms. Thermal D. D. Radio frequency interference B. B. C. Satellite Answer: D Question: 584 Refer to the following options. DSL B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 581 As an experienced technician. and then confirm the findings with the customer. Inkjet C. How to get a better understanding of his issue? A. Fiber D. Which one has the speed of PC2700? A. you are responsible for Technical Support at certways. you should be familiar with the knowledge about the following printer types. Laser B. run diagnostic tests. Answer: B Question: 583 Refer to the following options. Begin running diagnostic software and confirm findings with another technician. Which one would have the highest latency? A. What must you consider during that process? A. SDRAM Answer: A Question: 585 As an experienced Network Engineer. you are responsible for Technical Support at certways. DDR3 C. High voltage discharge C. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. A client brings a personal computer to your office to have it repaired. You are going to open and work on a CRT monitor.

Inkjet D. Answer: C Question: 588 Refer to the following passwords.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 586 As an experienced Network Engineer. Remove the hard drive and destroy it. Which one is the most secure? A. How to reply? A. ct23P#h~ Answer: D Question: 589 As an experienced technician. SR1234ct C.0 D. C.1/2. Laser C. you are responsible for Technical Support in your company. USB 1. B. Hibernate. Which one would require special paper to print? A. Refer to the following options. rw2%HN B. Serial Answer: D Question: 590 Which of the following statements correctly describes a computer's ability with Wake-on-LAN? A. Send packets to other network devices on the LAN instructing then to enter a low power state (e. IEEE 1394 C. you should be familiar with the knowledge about the following printer types. CompTIA558475 D. D. Thermal B. Remove the memory and destroy it. Answer: D Page 122 of 193 . Resume from a low power state when it receives a network packet telling it to do so. Send broadcast packets over the LAN to all computers simultaneously. C. SATA B. Reformat the hard drive to a clean state using the format command. Run a large magnet over the top of the hard drive several times. Collect all packets that are sent to any device on the LAN. One of the trainees is asking you which technology supports the maximum cable length between devices. Off). D.g. Color Laser Answer: A Question: 587 What is the best course of action a certways technician should take to make sure that data is removed prior to recycling a computer? A. B.

A. How to reply? (Choose two).Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 591 What is the first course of action to take during the troubleshooting procedure? A. Increased performance Page 123 of 193 . Track the process of the incident. Increased network speed C. C. actions. One of the trainees in your company is asking you what would be two benefits from an active cooling system. Identify the problem. and outcomes. Answer: D Question: 592 As an experienced technician. Verify full system functionality. D. Which of the following statements most appropriately describes System Restore? A. Are you sure the power button is not stuck? D. Select the appropriate priority level for the issue. Utilize less memory B. Allow the operating system to be backed up with immunity to virus activity. Has the monitor been replaced recently? B. you should be familiar with the definitions of System Restore. Answer: B. Document findings. B. C. C. Allow the operating system to assigns dates so that user data files are backed up. Was any hardware installed since it last worked? Answer: B. Allow the operating system to be rolled back to a previous point in time. Longer chip life D. D. Identify common issues among multiple users. Were there any new software updates done? C. D Question: 593 Which two of the following statements correctly describe the reason why a technician would like to use a call logging process? (Choose two). you receive a call for assistance from a customer during your working hours. you are responsible for Technical Support. Compose a record which allows user authentication. D. Allow all data on the hard drive to be rolled back to a previous point in time. The customer reports that his computer fails to boot completely and it keeps rebooting. Which two of the following questions will you most probably ask to try and determine the cause? (Choose two) A. B. A. Establish a theory of probable cause. C Question: 594 As an experienced Network Engineer. Answer: C Question: 595 As an experienced technician. B.

Floppy drive C. Refer to the following boot options. You would like to configure a Windows installation for imaging multiple computers. you are responsible for infrastructure design and global configuration changes. C. Boot with repair disk C. DVD-ROM Answer: C. telnet B. B. you are responsible for Technical Support in your company. You have successfully installed a free antivirus solution.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C. What is an effective solution to resolve this problem? A. D. you are responsible for Technical Support at certways. you are responsible for Technical Support at certways. D Question: 596 As an experienced technician. no display is appearing after he restarts his computer. You are asked to troubleshoot this problem. it is reported that there is no antivirus software protecting the Windows system currently. Which one will most effectively troubleshoot the problem? A. Boot to the recovery console D. Install the Microsoft Malicious Software removal tool. fdisk D. Answer: B Question: 599 As an experienced technician. One of the trainees is asking you what is able to be used as a boot device to install a new installation of Windows Vist a. USB drive D. CD-ROM B. Which of the following is able to accomplish that? A. regedit Answer: B Question: 600 Page 124 of 193 . sysprep C. A. Disable antivirus protection notification within Security Center. How to reply? (Choose two). However. Disable the antivirus logging in the Event Viewer. Safe mode B. One of your colleagues has installed a new graphics driver recently. Update the Antivirus definitions. D Question: 598 As an experienced network administrator. Safe mode with command prompt Answer: A Question: 597 As an experienced technician. However.

Which one will most probably interfere with a wireless certways network? A. B. AM/FM radio B. 443 D. Perform a disk defrag.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Refer to the following network ports. 650MB. 9GB. A.7GB. Answer: B Question: 603 NTFS (New Technology File System) should be used in formatting the drive if a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. True B. D. D. Answer: C Question: 602 What is the best course of action a technician should take prior to performing hardware upgrades? A. 110 B. Check the HCL. 53 Answer: B Question: 601 Which of the following correctly describes the storage capacity of a Blu-Ray disk? A. B. you are responsible for Technical Support at certways. 4. Cordless telephone Answer: D Question: 605 As an experienced technician. C. False Answer: A Question: 604 Refer to the following devices. 25GB. Large screen television D. What is the best solution to resolve this problem? Page 125 of 193 . You notice that a CRT monitor is displaying patches of distortion when it is in use. Which one would be usually associated with unencrypted web traffic? A. Bluetooth headset C. Clean each component with an approved cleaning solution. 80 C. C. Archive old drivers.

The file server was experiencing an expected outage early in the morning. the server will be back up. Answer: D Question: 609 As an experienced technician. Which of the following courses of actions will ensure that? A. We believe the problem is the network interface card. Hardware and software are not exact sciences. C. What is the most effective method to install the printer on multiple computers? A. Reload the driver for the monitor. He would like to sell his old computer over the Internet. Amount of time necessary for the UPS to run in a power outage B. Degauss the monitor. Is your work solely depending on the server? Try to not be upset because before you know it. Replace the display adaptor. He reports that he would like to purchase UPSs for all workstations. you are responsible for infrastructure design and global configuration changes. you are responsible for Technical Support at certways. There is no way to tell how long this will take. You would like to connect a printer with an integrated NIC to a Local Area Network. Connect to it through a USB or IEEE 1394 cable. A particular user calls to ask exactly how long the system will be down. B. C. Answer: B Question: 608 As an experienced technician. We will have it back up within the hour. What is an appropriate response in this situation? A. Connect to it through a computer share. The amount of space available at each workstation to place the UPS Page 126 of 193 . D. I am not the server technician so please do not take a bad tone with me. What is the most important factor that should be taken into consideration to determine which UPS to purchase? A. We have identified the problem and we will have it back up as soon as possible. Power cycle the computer. He has to make sure that there is no original hard drive data on the old computer before selling it. D. Connect to it via an ad-hoc wireless connection. Connect to it through a TCP/IP port. B. Answer: B Question: 606 A certways user has recently purchased a new computer. You are sure that there is something wrong with the on-board NIC. C. D. Run FDISK on the hard drive. Erase the hard drive using a disk wiping program. B. Answer: C Question: 607 As an experienced network administrator. Pass all computer components near a large magnet. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. you receive a call for assistance from a customer during your working hours. Reformat the hard drive to a clean state using the format command. C. B.

NIC B. Which one can only support one device per port? Page 127 of 193 .207. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. C. Which three are valid boot devices? (Choose three. D.21.120 B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. What is an appropriate action to take in this situation? A. Verify full system functionality and implement preventative measures.109 Answer: A Question: 611 An experienced certways technician is sent out to troubleshoot an issue with wireless connectivity on a user's laptop computer. Sound card Answer: A.87. Answer: A.165 D. 190. Inform the user that the computer may not function as it did before the problem occurred. actions.32. DVD-ROM C. C Question: 613 Which two of the following courses of actions should a technician take prior to returning a repaired system to a customer? (Choose two). Politely ask the coworker to stop interrupting and ask the coworker to come back at another time.120. 107. C.167. While the user is explaining the issue.45. a coworker keeps on interrupting the user with an unrelated problem. The number and size of all applications running on each workstation Answer: A Question: 610 Refer to the following IP addresses. Document the system findings. 129.) A.34.65 C. 198. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. B Question: 614 Refer to the following interfaces. Inform the user every step that was performed throughout the entire troubleshooting process. The physical footprint of the UPS D. and outcomes. B. D. A. B. Hard disk D. Which one belongs to class A? A. B. Answer: D Question: 612 Refer to the following devices.

One of the trainees is asking you what would be assigned to broadcast on a wireless network. The user accidentally deleted the files. Bluetooth Answer: A Question: 615 As an experienced technician. Accessibility Options Answer: B. you should be familiar with the knowledge about the following Windows XP Control Panel applets. What is most probably the reason for that? A. C. A. SCSI C. Answer: A Question: 618 Which motherboard socket type is used with the AMD Athlon XP? A. The user saved the files to a different location. Which two can be used to change a local workstation password? (Choose two). Administrative Tools D. User Accounts C.1 D. D. The local user profile is corrupt. Slot 1 B. WPA key D. Socket 478 Answer: B Question: 619 Page 128 of 193 . B. you are responsible for Technical Support in your company. USB 1. RS-232 B. A customer emails to report that icons are missing from the Windows desktop and the My Documents folder is empty. Security Center B. you are responsible for Technical Support at certways.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Socket A C. MAC filtering Answer: B Question: 616 As an experienced Network Engineer. How to respond? A. Socket 370 D. C Question: 617 As an experienced technician. The user selected an alternate hardware profile. WEP key B. SSID C.

Answer: D Question: 620 An experienced certways technician would like to add a network printer in Windows XP. 4GB C. Ask the user to explain the problem and listen without interrupting the user. The paper jam was caused by moisture in the paper tray. The situation was caused by irresponsible users that spilled coffee in the bottom tray.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following courses of actions should a technician take when he is trying to identify a problem? A. Answer: A Question: 623 As an experienced technician. B. Which one would be commonly used in this case? A. you are sent out to fix a printer problem. Due to condensation within the lower tray assembly. How to reply? A. What is the most appropriate response? A. One of the trainees is asking you what would be the RAM limitations with Vista 32-bit operating system. C. Parallel port C. D. you are responsible for Technical Support in your company. 2GB Page 129 of 193 . USB port D. Ask the user to move so the technician can check the computer for problems. PCMCIA Answer: B Question: 622 As an experienced technician. Ask the user's coworker to confirm what the user said and verify there is a problem. Serial port Answer: A Question: 621 Refer to the following slots. B. C. AGP B. PCIe C. D. The process of removal is so complex that only those certified for repair should attempt to resolve. Ask the user to state the issue and stop the user when the technician has an idea of how to fix the problem. The customer requests you to explain the cause of the problem after you fixed the problem. 8GB B. Which one is able to support the fastest video card? A. 128GB D. the functionality of the rollers was impaired and therefore ceased to transfer properly. Refer to the following ports. ISA D. Standard TCP/IP port B.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: B Question: 624 Refer to the following descriptions. Which one is true about the S-video mini-DIN connector on a laptop? A. Allows digital video to a variety of devices B. Allows analog video output to a variety of devices C. Allows digital video and audio to a variety of devices D. Allows a LCD projectors output to display on a laptops screen Answer: B Question: 625 As an experienced technician, you are responsible for Technical Support at certways. Where can a browser pull files so as to avoid pulling them from the Internet? A. Temporary Internet Files B. Windows Temporary Files C. Browser Plug-Ins D. Downloaded Program Files Answer: A Question: 626 Refer to the following options. Which one is a hardware device that allows a user to control multiple computers from a single monitor? A. KVM B. Capture card C. USB hub D. Graphics adaptor Answer: A Question: 627 As an experienced network administrator in an international company, it is necessary to be familiar with the frequently-used network configurations. Which TWO of the following are components of the TCP/IP network configuration? A. IPX/SPX B. DNS C. NetBEUI D. DHCP Answer: B, D Question: 628 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that he receives a bluescreen message. He is asking you what a bluescreen message is. What is an appropriate response in this situation? A. Explain that it is a message that assists in identifying problems based on the error code. B. Tell the customer that a bluescreen is another name for stop error.
Page 130 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Tell the customer that a bluescreen message means their data is lost and the operating system needs to be updated. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A Question: 629 Refer to the following options. What would be the best solution to prevent monitors and laptop computers from being stolen? A. Pad locks B. RSA keys C. Logical Token D. Cable locks Answer: D Question: 630 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. You want to configure twelve laptop computers in a small certways office. You would like to use a 24 LCD monitor, full size keyboard, as well as a regular mouse in this office, and there is no need to connect all of the devices each time. Which of the following will enable the functionality? A. Docking station B. Crossover cable C. Daisy chain D. Network Hub Answer: A Question: 631 Refer to the following slot types. Which one would have the maximum peak bandwidth? A. AGP B. PCIe C. ISA D. PCI-X Answer: B Question: 632 As an experienced technician, you are responsible for Technical Support at certways. Where would the executable file of a program be typed in and launched from in Windows? A. From the MMC snap-in B. From Administrator tools in the control panel C. From the start command window D. From the system configuration utility Answer: C Question: 633

Page 131 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

As an experienced technician, you receive a call for assistance from a corporate office user during your working hours. He reports that he fails to print to a locally connected printer. What is the most appropriate response from you in this situation? A. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box. C. Have you removed and replaced the printer drivers already? D. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Answer: A Question: 634 Refer to the following tools. Which two can be used to protect a workstation against Electro Static Discharge (ESD)? (Choose two.) A. Anti-magnetic screwdrivers B. Thermal transfer compound C. Anti-static mat D. Anti-static wrist strap Answer: C, D Question: 635 Under what circumstances should a certways technician change the voltage switch on a power supply? A. When troubleshooting power issues B. When traveling to other countries C. When installing more powerful components D. When putting a PC into long-term storage Answer: B Question: 636 Which of the following is used by the central processing unit of a computer to reduce the average time to access memory? A. RAM B. Front side bus C. Cache D. Removable storage Answer: C Question: 637 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Installing which two of the following adapter cards allows a personal computer to use RAID? (Choose two.) A. Serial B. SCSI C. IEEE 1394 D. SATA Answer: B, D
Page 132 of 193

B. Contact the dispatch team immediately and request to speak to a manager to determine the Breakdown in response time. Answer: C Page 133 of 193 . Empathize with the customer then focus on completing the task in an expedited manner. Heat from the printhead transfers an image onto the paper. Focus on completing the task in an expedited manner. B. What is the best practice you will take to resolve the issue in this situation? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 638 As an experienced Network Engineer. Upon closure. D. A customer emails to report that he cannot print to a color network printer anymore. Empathize with the customer's urgency and explain that there have been problems with the call Tracking system for weeks. However. The print spooler service needs to be restarted on the client computer. D. Answer: A Question: 641 As an experienced technician. Upon closure. document the situation and Inform management that the customers behavior was undesirable. you are sent out to resolve an issue for a customer. The DHCP service needs to be restarted on the client computer. C. However. Heat from the printhead boils a water-based ink. C. B. the customer is extremely annoyed about the response time as it takes four hours for a response. you should know how a thermal transfer printer functions. Nobody else is experiencing the same problem and they all can print to the color printer. 48x B. Answer: C Question: 639 A standard CD-ROM is able to be read at the maximum speed of: A. You immediately respond to the dispatch. he can only print to the black and white printer now. Which of the following descriptions most appropriately describes how it functions? A. 52x Answer: D Question: 640 As an experienced certways technician. C. The customer's permissions have changed and needs to be an administrator to print color. 32x D. The printer address has changed and the customer needs to remap their printer. you are responsible for Technical Support at certways. Small wires impact and squeeze ink from a ribbon. Make sure the customer is aware that the current service level agreement allows for an eight hour response. 24x C. He could print to the color network printer before. What is most probably the reason for the customer's problem? A. D. document the situation and inform the manager that the customer was not happy with the response time. Toner sticks to photoconductive areas on a drum.

What is most probably the reason for that? A. The monitor needs to be replaced with a newer model. Switch C. you are responsible for Technical Support at certways. One of the trainees is asking you what the tube of paste coming with the CPU is used for.16 C. C. 206. A CPU requires memory to be installed four units at a time. 192. Which of the following correctly describes the paste? A. It assists in keeping the CPU cool.7 Answer: B Question: 645 As an experienced technician.1. It prevents theft by covering the values written on the CPU. Which one is private and cannot be routed on the Internet? A. A CPU has twice the cache of a dual core processor.15. D. Limited amount of memory for the display adapter B. Not enough free space on the hard drive D. Ethernet hub Answer: B Question: 644 Refer to the following IP addresses. Firewall D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 642 An experienced certways technician is asked to install a new CPU for a customer. A CPU is clocked four times faster than a normal unit. D. C.23 B. Answer: D Page 134 of 193 . Answer: D Question: 643 Refer to the following devices. B.3 D. Answer: A Question: 646 Which of the following correctly describes a quad core CPU? A. Graphics card jumpers need to be reconfigured.9.1.1.1. You are working on an older machine right now. C. 176. B.168. Modem B. Which one should a technician add to a certways network so as to support full-duplex communications? A. It prevents voltage from shorting out the CPU. 8. It keeps the new CPU from falling out of the socket.1. A CPU has four integrated processing units. You notice that the number of available colors decreases from 32-bit to 16-bit while the resolution is increased.

So as to resolve the problem. Secure communications with websites. Nonmetallic tools Answer: A Question: 650 As an experienced technician. B. Answer: B Question: 651 A certways technician notices that an error message stating "MISSING NTLDR" displays on a PC screen when he tries to boot up. Unplug the laptop D. What does the SSL technology accomplish? A. Answer: C Question: 648 As an experienced technician. What is a security concern that should be taken into consideration prior to repairing the printer? A. Encrypt the contents of a hard disk. Prevent unauthorized login attempts. What is the best course of action to resolve this problem? A. which of the following courses of actions will you take first? A. you are responsible for Technical Support at certways. A customer emails to report that while pointing to the screen. You notice that a laser jet printer is jamming. Answer: B Question: 649 Refer to the following options. C. B. C. A wrist strap B. D. Provide remote assistance to users. Calibrate the touch screen. C. The print spooler can catch any loose clothing. Replace the mouse. B. The ink carriage might move. Replace the touch screen. Disable plug and play in the BIOS. Page 135 of 193 . As the printer is in production. A UPS C. The laser will be hot. you should be familiar with the knowledge about SSL technology. you are responsible for Technical Support in an international company. The print fuser will be hot.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 647 As an experienced Network Engineer. B. Reinstall the mouse drivers. Which one is the best solution to prevent electrostatic discharge when a technician is working on a laptop? A. the mouse icon will not move to the exact location on a tablet PC. D. Install Windows Updates. D. you have to have it repaired without hesitation and make it back to work immediately.

Upgrade the device drivers for both components. either or both devices will not function in some cases. D. Upgrade the power supply. Display Settings>Advanced Settings D. D. you are responsible for Technical Support at certways. Install a Bluetooth USB adapter. ISDN Answer: B Question: 656 Page 136 of 193 . Install a wireless PCMCIA card. What is an appropriate action to take in this situation? A. Answer: D Question: 655 Refer to the following options. Which one will prevent particular devices from accessing a SOHO network? A. C. D. Control Panel>Services B. Install additional ribbon cables. MAC filtering C.11g network connectivity to a laptop computer? A. Create two hardware profiles. In which of the following locations can you configure multiple monitor displays on a computer running Windows Vista? A. enable one of the new devices in each profile. Clear any removable disks from all drives and start-up PC. C. A customer emails to report that there is something wrong with his computer after the installation of a second hard drive and an additional CD-ROM drive. Control Panel>Configuring Desktop Answer: C Question: 653 Which of the following is the best course of action an experienced network administrator should take so as to add 802. you are responsible for infrastructure design and global configuration changes. Answer: C Question: 652 As an experienced network administrator. Activate infrared ports in the BIOS. B. Remove any incompatible hardware. However.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Safe Mode D. Update the firmware in LAN adapter. Answer: B Question: 654 As an experienced technician. DNS B. B. Either device will function properly only when the other is disconnected. Display Settings>Resolution C.

One of the trainees is asking you which cable type would be most often used for a Local Area Network within a certways building. Cluster Answer: B Question: 659 As an experienced technician. DDR2 RAM B. Coaxial C. Hyperthreading D. Twisted-pair copper wire B. Installing same memory type but at a slower rate of speed Answer: B Question: 657 Refer to the following technologies. you are responsible for infrastructure design and global configuration changes. Read/write head B. IEEE 1394 Answer: A Question: 661 Page 137 of 193 . you are responsible for Technical Support in your company. Installing the fastest memory available D. Sector D. IEEE 1394 D. You would like to add additional memory modules. UTP Answer: D Question: 660 Refer to the following cable types. Installing the newest memory available B. Dual independent bus architecture Answer: C Question: 658 What is the physical component where data are stored in a HDD? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. Which one can simultaneously handle two sets of processing instructions with the use of a single processor? A. Fiber optic D. Installing more memory of the same type and speed C. Coaxial B. Fiber optic C. MMX technology C. How to reply? A. Which of the following solution produces the best result? A. Which one will have an RJ-45 connector? A. Platter C.

802. you should be familiar with the usage of the following protocols. 64-bit C. How to reply? A. Upgrade retains user settings. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files D. Applications need to be reinstalled with an upgrade. Windows Multi-user Interface Pack B. Windows Multiple Language Keyboard Pack Answer: C Question: 665 Refer to the following paths. Windows Multilingual Interface Pack D. Hyperthreading D. Clean install formats the drive. TCP/IP D. Upgrade formats the drive. C. D. you are responsible for Technical Support. Dual Inline Package (DIP) Answer: C Question: 663 Which of the following best explains the reason why an upgrade is in use over a clean install on a computer running Windows XP? A. Answer: B Question: 664 As an experienced technician. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders C. Which one can be used to create a Personal Area Network? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced Network Engineer. Windows Language Wizard C. Which one can be used to display .11n C. One of the trainees in your company is asking you what is necessary to configure to allow full viewing of all menus as well as dialog boxes for multiple languages on a computer running Windows XP. Which of the following features will allow that? A.mp3 at the end of mpeg layer 3 file names on a computer running Windows XP? A. 802. B. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. the operating system addresses two virtual processors. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files Page 138 of 193 . L2 cache B. Bluetooth Answer: D Question: 662 For each processor core that is physically present.11a B.

Use a TPM Chip. B. B. Document all issues. Perform a backup before making any changes. What is the next course of action to take in this situation? A. C. aero glass D. B. Establish a plan of action to resolve the problem. D Question: 670 As an experienced technician. Establish a theory of probable cause. More horsepower will be provided. More devices can be powered at one time. seeing windows C. Use WPA encryption. you are responsible for Technical Support at certways. Answer: C Question: 668 Refer to the following features. You suspect that it is necessary to reinstall the application. One of the trainees is asking you what would be the main difference between a virus and a worm. How to reply? Page 139 of 193 . During your working hours. Higher electricity measured in volts D. Which one is true concerning the battery with nine cells rather than six cells? A. you receive a call for assistance from a customer. What are the best solutions to secure a Wi-Fi network? (Choose three. Use a MAC filtering. floating bars B. Answer: A. C. you are responsible for Technical Support at certways. findings and solutions.) A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 666 A certways user is able to customize translucent windows on a computer running Windows Vista Ultimate. Disable SSID broadcast. Greater duration of power availability C. D. C. Answer: B Question: 669 You are a technical adviser in an international company. A customer emails to report that there is something wrong with a software application in a Small Office Home Office. He is asking you for advice on how to secure a Wi-Fi network. three-dimensional viewer Answer: C Question: 667 As an experienced technician. What does this ability refer to? A. D.

D. Windows XP Professional Page 140 of 193 . and reschedule. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. C. Windows Vista Ultimate C. Call the second customer. Go to the second appointment because it is listed as priority and then reschedule the first. Windows 2000 Professional B. apologize. the service call takes longer than expected and you might miss the next service call appointment. you should be familiar with the knowledge about the following operating systems. Ask the customer closed ended questions to help narrow the symptoms down and help the customer Feel at ease with the technical jargon. A virus self-replicates. D. Answer: C Question: 671 An experienced certways technician makes appointments with two customers at the same time and he does not realize it. B. D. Leave the current service call to make the next service call. you receive a call for assistance from a customer during your working hours. A worm requires user interaction. What is the best course of action to take in this situation? A. Answer: B Question: 673 A customer emails to report that there is something wrong with his computer as it makes a loud noise. B. after completion. C. and go to the next service call. However. D. What is the first course of action to take on arrival? A. Call another technician who has worked with this customer in the past and inquire about any prior issues. Rush to finish the job. apologize. You are sent out to resolve the problem at the customer's site. B. C. Call the next service call. Which one installs a default application to monitor the CPU meter on the desktop? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. A virus does not require user interaction. Make the first appointment and then. What is the best course of action to take in this situation? A. and reschedule. Answer: C Question: 674 As an experienced Network Engineer. B. call the second customer and explain you are running late. Stay on the current service call and arrive late on the next service call. A worm self-replicates. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Answer: B Question: 672 As an experienced technician. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. C.

Hard drive failure Answer: A Question: 676 As an experienced Network Engineer. What is most probably the reason for that? A. Answer: A Question: 679 Page 141 of 193 . D. icons C. applets Answer: C Question: 678 As an experienced technician. C. What is a phishing attack? A. It refers to a person who goes through a corporations waste to see if they can use any of the information. It refers to a worm that attacks multiple computers and memorizes each computers keystrokes. gadgets D. Verify that all other computer components are operating normally. It refers to a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. LCD failure D. Answer: D Question: 677 Refer to the following options. Replace the video card to confirm diagnosis. B. you are responsible for Technical Support at certways. What is the next course of action to take in this situation? A. D. you are responsible for Technical Support at certways. A customer reports that there is no picture displaying on the monitor. Memory failure C. B. Windows XP Media Center Answer: B Question: 675 As an experienced technician. Pointing stick failure B. Which one correctly describes Windows Vista applications running in the sidebar? A. hives B. you should be familiar with the knowledge about online security. A customer emails to report that his mouse functions erratically and moves to the top right-hand corner on the laptop by itself.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. C. Question the user to determine what has caused the video card to fail. It refers to targeted email that is directed at a group of users so that it appears to be from a legitimate source. Establish an alternative diagnosis. You believe that there must be something wrong with the computer's video card after examining.

Enter the Compatibility tab and select Disable Visual Themes. Refer to the following Advanced Startup options. you are responsible for Technical Support in an international company. DOSKEY C. This printer is not capable of printing such fine details select another type of printer. msinfo32 Page 142 of 193 . Right-click the applications shortcut and choose Properties. Right-click the applications shortcut and choose Explore. D. Refer to the following options. B.EXE Answer: A Question: 680 As an experienced technician. The printer does not support the font on the document. The Compatibility tab within an application shortcut's Properties B. You notice that the text seems to be consistent in color across the entire document. D. Dxdiag B. C. A customer reports that while he submits print jobs to an inkjet printer. Right-click the applications shortcut and choose Properties. the printout is missing part of the finer details. What is most probably the reason for causing missing detail? A. Answer: C Question: 683 Refer to the following utilities. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Which one will best fix the problem? A. Some of the inkjets are clogged in the cartridge. C. However. A certways customer has older software which needs 8-bit color depth for the purpose of running properly. Which one is able to change the startup programs? A. Device Manager D. the technician cannot log into the customer's computer anymore after the installation. you are responsible for Technical Support in an international company. What is the best solution to resolve the problem with no need to change Windows Vistas system-wide color depth settings? A. Right-click the applications shortcut and choose Compatibility. Event Viewer Answer: D Question: 682 As an experienced technician. Answer: A Question: 681 A certways technician has installed new hardware on a customer's computer. CONVERT. The Previous Versions tab within an application shortcut's Properties D. Select Disable Visual Themes. you are working with older DOS or Windows applications in Windows Vist a. The printer is set in draft mode in the printer properties. Telnet C. Which one can be used to assist in solving certain functionality issues during your work? A. Select Run in 256 colors. Enter the Compatibility tab and select Run in 256 colors.

Answer: B Question: 687 Which of the following explains the reason why a printer is printing blank pages? A. B. you are responsible for Technical Support at certways. Control Panel>Power Options>Hibernate tab B. boot. The toner cartridge is defective. Enter hard drive information manually into the Boot. the older system cannot support autodetect. APM is off. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Device Manager>Power Options>Check-off the Hibernate box Answer: A Question: 686 As an experienced technician. Enter hard drive information manually into the BIOS. Answer: C Question: 688 Page 143 of 193 . B. BIOS>Power Menu>S11>Hibernate C. D. Meanwhile. CMOS battery is dead. Answer: D Question: 685 Which of the following paths allows a certways network administrator to configure a computer to enable Hibernation? A. What is the next course of action to take after the installation of the hard drive? A. The feed roller is defective. msconfig D. it fails to boot or display a command prompt after the installation. sysedit C.ini Answer: C Question: 684 As an experienced network administrator. C. BIOS is reporting a memory error. Control Panel>Hardware>Systems>Power Management>Settings D. However.bat. Enter hard drive information manually into the Autoexec. C. you hear a series of beeps. B.ini file. Enter hard drive information manually into the Ntldr file. The fuser unit is defective. D. What is most probably the reason for that problem? A. However. C. Hard drive is faulty. The pick-up roller is defective. You would like to install Windows 2000 on a computer's clean hard drive. You would like to install and configure a hard drive on an older system. while powering on the computer. you are responsible for infrastructure design and global configuration changes.

ECC D. However. SLI Answer: B Question: 692 As an experienced Network Engineer. Power supply's fan is defective. Answer: C Question: 691 As an experienced Network Engineer. Otherwise. EMI Answer: A Question: 689 There was something wrong with the power supply in a workstation. you should be familiar with the function of the following protocols. B. A certways network administrator replaced the bad power supply with a good one. What is most probably the reason for that? A. Power supply is the wrong wattage. C. ESD C. What is most probably the reason for that? A. the workstation would power up properly only when a single drive is connected. A certways network administrator replaced the bad power supply with a good one. FTP C. Which one is in use in memory devices to make it be able to operate at twice the normal clock rate? A. CRT D. it will not power up properly. C. However. Which one is able to establish a secure network connection across the Internet? A. Power supply is the wrong voltage. you should be familiar with the knowledge about the following technologies. VPN B. Answer: A Question: 690 There was something wrong with the power supply in a workstation. Power supply is the wrong form factor. DDR C. Power supply is the wrong form factor. D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Which of the following is a disturbance that affects an electrical circuit. Power supply wattage is too low. D. such as wireless communications. SMTP Page 144 of 193 . Power supply wattage is too high. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Power supply's fan is defective. the workstation fails to power up properly. RFI B. DLT B. B.

Document findings. Which of the following is a security access control methodology that allows the registered devices with a manufacturer's unique ID number to access a wireless access point? A. NIC B. Answer: A Question: 696 An experienced certways technician is sent out to troubleshoot a problem for a customer. WPA keys B. Document findings. What is the first course of action to take on arrival at the customer's site? Page 145 of 193 . and outcomes. you are responsible for Technical Support at certways. Which one would be most susceptible to Electro-Static Discharge that requires a technician to handle with caution so as to prevent damage? A. LCD monitor C. Verify full system functionality. Answer: C Question: 697 As an experienced technician. B. and outcomes. SSID broadcasts Answer: C Question: 694 Refer to the following devices. He identifies the problem after diagnosing. Establish a theory of probable cause. B. Ask the customer what the issue is. SNMP Answer: A Question: 693 As an experienced technician. You are sent out to troubleshoot the problem. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. you receive a call for assistance from a customer during your working hours. actions. Establish a plan of action to resolve the problem. C. Test the theory to determine cause. The technician narrowed down the problem and designed a solution. MAC filtering D. D. What is the next course of action to take in this situation? A. What is the next course of action to take in this situation? A. WEP keys C. CRT monitor D. actions. Memory chip Answer: D Question: 695 An experienced certways technician is sent out to troubleshoot a problem at the customer's site. D. Establish a theory of probable cause.

you are responsible for Technical Support in your company. Fans are applied with thermal compound. and outcomes. Document findings. B. Fans provide active cooling. C. heatsinks do not. The keyboard is faulty. Establish a plan of action to resolve the problem and implement a solution. 128TB D. Fans must be directly applied to the cooled component. Answer: D Question: 700 As an experienced technician. B. C. 256TB Answer: D Question: 699 A certways user is sent out to accomplish other temporary assignment during office hours. B. What is most probably the reason for that? A. While returning to the office. heatsinks are not. Fans provide passive cooling. D. The operating system is corrupt. Ask the customer questions to identify the problem. D. heatsinks provide active cooling. Answer: A Question: 702 Page 146 of 193 . 2TB C. Verify full functionality and implement preventative measures. What's more. The technician needs local administrative rights. The BIOS need to be updated. the power light is blinking. The power supply has a loose connection. Answer: A Question: 701 Which of the following best explains the reason why a technician cannot delete a customer's profile on a Windows Vista workstation? A. The technician needs to map the drive. Answer: A Question: 698 What is the largest NTFS volume size supported by Windows XP? A. How to reply? A. heatsinks provide passive cooling. D. C. actions. 256GB B. One of the trainees is asking you what would be the main difference between a heatsink and a fan in a computer. The system is in hibernation mode. he notices that his computer fails to respond to all key strokes and mouse movement. B. D. C. The technician needs domain administrator rights.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.

D. What is most probably the reason for that? A. D. C. Windows key + Alt + M D. What must be involved in the computer so as to accomplish that? A. Print out a test page. What is most probably the reason for that? A. you are responsible for Technical Support at certways. B. The laptop BIOS was not updated to support external video. The function key was not pressed to toggle the video output. Answer: D Question: 703 Refer to the following shortcuts. The adapter was rated for 220-240 Volts. The video cable connecting the monitor is loose. Configure NetBEUI settings. nothing displays on the monitor. Which two are able to lock a Windows computer without logging off the user? (Choose two. The monitor and laptop video cards are incompatible. Configure the IP settings. D. You would like to install a TCP/IP laser printer in certways network. The adapter was rated for 110-120 Volts. A hard drive with more than 4MB of free space D. However. C. Windows key + L B. B Question: 704 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced network administrator. However. Answer: C Question: 706 A certways user is on a business trip to Europe. you are responsible for infrastructure design and global configuration changes. Download the latest drivers from the manufacturer. the AC adapter for his laptop computer fails to work properly. A CD-ROM drive B. C.) A. Ctrl + alt + delete then lock computer C. The AC adapter was inserted in the incorrect port. The adapter was rated at 50-60 Hertz. B. A video card with at least 16MB of VRAM C. A customer emails to report that he connected an external monitor to his laptop computer. Windows key + alt + delete Answer: A. B. What is the first course of action to take in this case? A. You would like to install the Windows XP OS with the use of Remote Installation Service (RIS). Page 147 of 193 . A network card with PXE/DHCP remote boot Answer: D Question: 705 As an experienced technician. you are responsible for Technical Support in an international company.

C. only the background graphic rather than the desktop is available to see. Perform a disk defragmentation. Install anti-virus software. D. D. Remove the control circuit board from the drive. C. you are responsible for Technical Support at certways. Install network monitoring software and perform a trace. Answer: D Question: 711 What is the first course of action a technician should take prior to connecting to the Internet? A. D. The sensitivity of the touch pad is too high. Encrypt all local data files. Page 148 of 193 . B. What is the most reliable approach to ensure that? A. Format the drive. Run a full anti-virus scan. it is very important to prevent the data from being stolen. As there are some sensitive data on the old hard drive. Answer: B Question: 710 What is an effective course of action to enhance the functionality of the operating system right after a new installation? A. Physically destroy the disk platters. C. Answer: C Question: 708 As an experienced technician. B. Adjust the refresh rate of the display to 72 Hertz. C. Setup user profiles. D. Answer: A Question: 709 A certways user would like to dispose of an old hard drive. Toggle the function key for the video display. A customer emails to report that his pointer moves erratically about the screen or highlights words when he is typing. Uncheck Extend my Windows Desktop in the Display Properties. C. A Remote Desktop session has been established on laptop. B. How to effectively resolve this issue? A. The mouse pointer software is corrupt. What is most probably the reason for that? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: D Question: 707 A certways user connects an external monitor to his laptop computer. B. The laptop is near a source of EMF interference. B. Install system patches. Change the display resolution to a lower setting. However. Store the drive next to a magnet for one hour.

D. you are responsible for Technical Support at certways. Call the department management to document the issue. You are asked to install a new accounting application that failed to be installed in the past. D. The customer is using the laptop power button instead of the docking station power button. The laptop battery is defective and needs to be replaced. Launch the File and Transfer Wizard. C. A customer emails to report that he purchased a laptop computer with a docking station. C. B Question: 715 As an experienced certways technician. he is able to start up his computer with the use of power cord without the docking station. Answer: B Page 149 of 193 . Decrease the size of the paging file. Run the chkdsk /f command on the system. However. C. Describe the issue at the next staff meeting. Post the solution on an online tech forum. Remove unneeded startup applications. Answer: D Question: 713 As an experienced technician. Defragment the hard drive. Read the application release notes. Though the docking station power light is on. he is unable to start up his computer when it is in the docking station. you directly purchased a new computer from the manufacturer. D. What are two appropriate courses of actions to take before installing the application? (Choose two. Create a restore point. you are sent out to troubleshoot a computer error. you receive a call for assistance from a customer during your working hours.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. it takes a long time to display the desktop after accomplishing the initial configuration. D. Document the issue and the applied solution. The laptop has an electrical short in the power supply. B. B. Answer: C Question: 712 As an experienced certways technician. Configure biometric authentication. The problem is identified after initial troubleshooting. What is an effective solution to reduce the startup time? A. Run the defrag command on the system.) A. Answer: C Question: 714 As an experienced technician. What is the first course of action to take right after the problem is resolved? A. C. However. B. The laptop power cord is being used instead of the docking station power cord. What is most probably the reason for that? A. B. Answer: A.

A hub broadcasts all traffic to all ports. D. Class B B. It runs at processor speed. NetBIOS Answer: B. desktop preference as well Page 150 of 193 . Class C D. D. Answer: B Question: 721 A certways user has purchased a new computer in Windows Vista operating system. C.0. Which two are routable? (Choose two.10 belong to? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 716 Refer to the following address classes. It runs faster than the processor speed. D.168. Answer: B Question: 718 What does a Network Interface Card (NIC) accomplish? A. TCP D. Assign IP address to the workstation. IP C. Hubs only support TCP/IP protocols. Monitor sessions between two hosts. Provide a physical connection between a workstation and the network infrastructure. C. including favorites. Hubs are limited to a bandwidth of 4Mbps. you should be familiar with the knowledge about the following protocols. B. It runs slower than the processor speed. Provide a logical connection between a workstation and the network infrastructure. Class A Answer: C Question: 717 Which of the following statements correctly describes L1 cache? A. He would like to move all personal information and settings. A hub directs traffic between locally attached computers. B. B. Answer: D Question: 719 As an experienced Network Engineer. C.) A. C Question: 720 Which of the following statements correctly describes a hub compared with a switch? A. It runs at half the processor speed. Class D C. Which one does the IP address of 192. DLC B.

Call the person that wants the disc burned and ask them if they can look at the files. C. to the new computer. C. D. Answer: A Question: 724 You are an experienced technician in a medium and small-sized enterprise. Provide copies of the files to the people named on them. Update the drivers for the touchpad. Use regedit to export the user data to the new system. Use the USMT to export the data from the old system. you are asked to replace a defective CRT monitor. Answer: A Question: 722 As an experienced technician. What is the best course of action to take to resolve this problem? A. You are sent out to fix a computer issue at a user's office. you notice that the files belong to colleague B. Disassemble the monitor to prepare disposal of parts independently. B. Format the hard drive and reinstall the OS. Update the drivers for the video card. B. Answer: A Question: 725 As an experienced technician. you are responsible for Technical Support at certways. Answer: B Question: 723 As an experienced technician. you receive a call for assistance from a customer during your working hours. From Windows Explorer. D. What is an appropriate course of action to take in this situation? A. C. Page 151 of 193 . Dispose of the monitor according to applicable environmental regulations. Colleague A asks you to assist him in burning some data to a DVD as there is only one DVD burner available. However. copy the users profile from the old system to the new system. Organize the user's papers into file folders. Delete the files off the portable drive once they are finished burning the disc. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 as cached website credentials. What is the next course of action to take to deal with the defective monitor? A. D. Keep the files on the portable drive and then look at them later for confidential material. Dispose of the monitor in the trash. and import it to the new system. Discharge the CRT prior to disposal. B. C. Which of the following courses of action will accomplish that? A. What is an appropriate action to take in this situation? A. D. The customer states that there is something wrong with phantom cursor movements on his computer as the pointer suddenly jumps across the screen while the built-in touchpad is in use. B. Lower the pointer speed in the Mouse Control Panel applet. You notice that his desk is in a mess. You make a copy of the files to a portable hard drive and prepare the files for the disc burning. which distracts your attention during your work.

D. Carry it by holding it upside down by the base.What is the most appropriate approach to carry a CRT monitor? A. An upset customer calls to state that there is something wrong with his laptop computer as it freezes constantly. B. What is the best course of action to take in this situation? A. Answer: B Question: 730 A customer emails to report that his computer is experiencing a bluescreen error. B. Receive. Reset the password for them and inform them of their username. Create a new account for the user. Answer: B Question: 729 As an experienced technician. you are unfamiliar with Page 152 of 193 . D. you are sent out to resolve the problem. B. you receive a call for assistance from a customer during your working hours. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. give first impression. Carry it with the screen closest to your body. Answer: C Question: 728 As an experienced technician. Follow the company's established guidelines to reset passwords. evaluate and respond. As an experienced technician. Receive. D. and forward. providing standard permissions. Ask the user if he minds if you remove the computer from the desk to fix the issue. C. Ask the caller to call back when they are in a better mood. you are responsible for Technical Support at certways. Receive. Tell the user that you will return later in the day once he has cleaned his desk. C. Answer: B Question: 726 A user would like to reset their password and he calls the helpdesk for assistance. However. Listen to callers concern without interrupting and being judgmental. What is an appropriate course of action to take in this situation? A. interpret. Carry it by using both the power and video cords for stability. Schedule a later time to call them back once they remember their username. understand. B. Respond by informing caller to slow down and change their attitude. Carry it with the protrusion on the back facing your body. What is the most effective communication method to deal with a service call? A. Report the issue to the user's manager and return the next day to work on the issue. C. Answer: B Question: 727 As an experienced technician. C. Receive. ask for help and respond. put on hold. But the problem is that they are unable to identify their username. put on hold and forward. D. Respond by asking the caller to slow down and repeat the concern twice. you are responsible for Technical Support at certways. D.

32 volts Answer: B Question: 732 As an experienced technician. Update the OS with the most recent patches. you are responsible for Technical Support at certways. However. you receive another incoming call from a good friend. You suspect that the firewall settings might cause this problem after the customer describes several symptoms. 12 volts C. You are sent out to fix this issue. Avoid the incoming call and call back later. Answer: B Question: 734 As an experienced technician. Research online forums for assistance. Answer: D Question: 731 Refer to the following voltages. Answer: B Question: 733 As an experienced technician. B. Put the customer on hold just for a few minutes. D. B. C. you receive a call for assistance from a customer during your working hours. disabling the firewall cannot solve the issue. B. 6 volts D. Which one will be accepted by most new motherboards? A. C. Email the manufacturer with the details of the issue. Write down error code and ask for assistance. He reports that there is something wrong with his workstation as it cannot connect to the network anymore. 24 volts B. Reinstall the firewall software. Put the customer on hold just for a few minutes and assist the co-worker. While speaking on phone with the customer.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 the displayed error message and you cannot find related information on any known websites. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. What is the best course of action to take in this situation? A. What is the best course of action to take in this situation? A. Page 153 of 193 . C. What is the next course of action to take in this case? A. What is the best course of action to take in this situation? A. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. you are speaking on the phone with a customer. A coworker asks you for assistance during your working hours. D. Replace the workstations NIC. However. you receive a call for assistance from a customer during your working hours. Ask the customer's permission to put them on hold. D. Forward the customer to another technician in order to listen to the co-worker. B. Forward the customer to another technician.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

C. Document that disabling the firewall did not solve the issue and call another technician for assistance. D. Formulate another theory as to what might be causing the problem. Answer: D Question: 735 An experienced certways technician is sent out to handle complaints from a customer who complains that an employee is browsing inappropriate websites during office hours. The employee feels aggrieved while you are talking with him and reports that inappropriate content displays on its own. He also reports that he is experiencing a problem with pop-up windows. What is the recommended next course of action to take in this situation? A. Perform a virus scan and evaluate the results. B. Install anti-spyware and run an initial scan. C. Report the user's story to management and wait for further instructions. D. Establish a theory as to what caused the changes to the computer. Answer: D Question: 736 As an experienced technician, you are responsible for Technical Support at certways. A customer emails to report that there is something wrong with his computer as it reboots unexpectedly several times per day. He explains that this happens right after a construction project started across the street. What will you recommend in this case? A. Use an uninterruptible power supply (UPS). B. Use a signal attenuator. C. Use a surge protector. D. Plug the computer into a different power outlet. Answer: A Question: 737 As an experienced technician, you are responsible for troubleshooting a problem on a customer's computer. However, you discover that there are illegal content on his computer. What is the best course of action to take in this situation? A. Ignore the content and complete the repair. B. Report the situation to the appropriate authorities. C. Insist that the customer immediately delete the content. D. Delete all the illegal content from the customer's computer. Answer: B Question: 738 You are an experienced technician in a medium and small-sized enterprise. A customer's computer is in a co-worker's office for repair. You notice that the co-worker is copying files from the customer's computer onto his personal storage medi a. What is the best course of action to take in this situation? A. Notify the customer about his stolen data. B. Confiscate the co-worker's personal storage media. C. Ignore the situation so as to avoid workplace conflict. D. Report the situation to appropriate authorities.
Page 154 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 739 High-density three and a half' floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Question: 740 Under what circumstances can a technician copy the confidential data on a customer's computer? A. It is never appropriate to copy a customer's data. B. For backup purposes and if the technician deems it necessary C. For backup purposes and with the customers permission D. It is not appropriate unless the content is public knowledge. Answer: C Question: 741 As an experienced Network Engineer, you should be familiar with the knowledge about the following RAM types. Which one would require you to fill all available memory slots, leading to the demand of continuity chips in unused slots? A. DRAM B. RDRAM C. SRAM D. DDR3 Answer: B Question: 742 Which of the following explains a reason why there are nonsensical or random characters on the printouts from a printer? A. A corrupt software driver B. An invalid IP address C. Excessive humidity D. A low toner cartridge Answer: A Question: 743 Refer to the following operating systems. Which one will not allow a customer to access a domain? A. Windows XP Professional B. Windows 2000 C. Windows Vista Ultimate D. Windows XP Home Edition
Page 155 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Answer: D Question: 744 Refer to the following hardware components. Which one is necessary to be installed when Windows Media Center is in use? A. Docking station B. TV tuner card C. Video capture card D. KVM switch Answer: B Question: 745 As an experienced Network Engineer, you should be familiar with the knowledge about the following protocols. Which one is able to encrypt data on a wireless network? A. WEP B. WAP C. HTTP D. HTTPS Answer: A Question: 746 As an experienced Network Engineer, you should have a good command of the following protocols. Which one can be used to secure a wireless network? A. WAP B. SFTP C. WPA D. HTTPS Answer: C Question: 747 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. The customer reports that the system time goes wrong whenever a system powers down. What should be replaced in this situation? A. Processor B. CMOS battery C. System clock D. L2 cache Answer: B Question: 748 In order to overcome size limit of FAT16, while at the same time allowing DOS real mode code to handle the format, and without reducing available conventional memory unnecessarily, Microsoft implemented a next generation, known as FAT32. What is the maximum partition size of the FAT32 file system? A. 1024GB
Page 156 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

B. 32GB C. 2048MB D. 16GB Answer: B Question: 749 There is a built-in wireless Network Interface Card (NIC) in a customer's laptop computer. However, he is unable to view the wireless network. Which of the following actions should a technician take first on the customer's laptop computer? A. Check the wireless card for antenna connections. B. Check the software for a complete install. C. Check the wireless card to be sure it is seated correctly. D. Check to see if wireless is turned on. Answer: D Question: 750 The registry can be edited manually in Microsoft Windows by running regedit.exe or regedt32.exe in the Windows directory. However, careless registry editing can cause irreversible damage. Thus, performing backups of the registry before editing it is highly recommended. How to enable that? A. Export registry file B. Save registry file C. Import registry file D. Backup registry file Answer: A Question: 751 Refer to the following pieces of information. What are available to see in the Device Manager? (Choose three.) A. Devices by type B. Mapped network drives C. Hidden devices D. I/O address ranges Answer: A, C, D Question: 752 Refer to the following cooling methods. Which one will force air over the components with the use of a fan? A. Passive B. Liquid C. Heatsink D. Active Answer: D Question: 753

Page 157 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

As a proprietary protocol, Remote Desktop Protocol (RDP) concerns providing a user with a graphical interface to another computer. RDP uses which port by default? A. 110 B. 2335 C. 80 D. 3389 Answer: D Question: 754 Telnet is a client-server protocol, based on a reliable connection-oriented transport. By default a Telnet server listens on TCP port: A. 23 B. 8080 C. 25 D. 80 Answer: A Question: 755 As an experienced Network Engineer, you should be familiar with the knowledge about the following adapter cards. Which one can be used for displaying over the air video broadcasts? A. Capture B. TV tuner C. Multimedia D. Graphics accelerator Answer: B Question: 756 Which of the following is a computer hardware component designed to allow computers to communicate over a computer network with the use of Ethernet cable? A. NIC B. SATA C. Bluetooth D. Wireless card Answer: A Question: 757 As an experienced technician, you are responsible for Technical Support at certways. Refer to the following boot options. Which one allows you to boot a computer in a non-GUI environment? A. Safe Mode with Command Prompt B. Safe Mode with Networking C. Enable Boot Logging D. Last Know Good Configuration Answer: A

Page 158 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

Question: 758 As an experienced Network Engineer, you should be familiar with the application of the following network types. Which one will make the connection to a private network over the Internet secure? A. HTTP B. WAN C. VPN D. TELNET Answer: C Question: 759 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. A certways customer would like to network two NIC-installed computers for file and printer sharing with the minimum cost. What is the best recommendation to him? A. Switch B. Bridge C. Crossover cable D. Router Answer: C Question: 760 What is an appropriate course of action to remove a USB storage device on a computer running Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. B. Unplug the device from the computer. C. Turn off the power to the USB device first then the computer. D. Use the Safely Remove Hardware icon in the Control Panel. Answer: A Question: 761 As an experienced technician, you are asked to replace a hard drive for a customer. The customer would like to dispose of the old hard drive. What is an appropriate course of action to take in this situation? A. Send the drive to a data recovery company. B. Advise the customer that they can throw it in the trash but that you are not responsible for any stolen data. C. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: D Question: 762 You are a technical adviser in an international company. During your working hours, you receive a call for assistance from a customer. He is asking you for advice on setting up security for a wireless home network. What is the recommendation to him?

Page 159 of 193

Answer: B Question: 767 Page 160 of 193 . C. D. C. B. What should be checked first in this situation? A. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Boot the unit in Safe Mode by pressing F8. The refresh rate for the external display Answer: D Question: 766 As an experienced technician. D. a customer is suffering from eye strain with the use of the external CRT display. Boot into setup/BIOS and check the Graphics options. you are responsible for Technical Support at certways. select new. and select folder. Boot the unit in Safe Mode by pressing Ctrl/Esc. Create the folder in My Documents then click and drag the new folder to the desktop. Improved security features D. Use the run command and type folder. Right click on the desktop. Change the password frequently. The power to the external displays docking station D. A customer emails to report that his computer fails to start up correctly after he changed the display settings on the desktop computer in Windows XP. However. The monitor driver version B. D. Improved registry settings C. Create the folder on a flash drive and then click and drag the new folder to the desktop. Answer: A Question: 763 Which of the following methods quickly creates a new folder on the desktop in Windows XP? A. B. Answer: A Question: 764 What can a certways user benefit from hyper-threading? A. C. Try not to use numbers in the password. Use their telephone number as the WEP key. What is the first course of action to take so as to successfully boot the computer? A. If the monitor has been degaussed recently C. Try and keep the same password so the customer can always remember it. Improved video game performance Answer: A Question: 765 An external CRT display is connected to the laptop docking station. Boot the unit in Safe Mode by pressing F5. Improved performance B.

Update or reinstall the display driver. S-Video D. D. B.0. and moving pictures. C. DVI Answer: B. flat panel used for electronically displaying information such as text. One of the trainees is asking you what the HTTPS indicates in the address bar of the browser. What is an appropriate explanation to this question? A. instrument panels. you are responsible for Technical Support at certways. D. A customer reports that a loss reoccurs to his monitor display. Answer: B Question: 770 A liquid crystal display (LCD) is a thin. VGA C. which TWO of the following are helpful to accomplish that? A. B. B. So as to enable the connection between an LCD monitor and a desktop. It is a secure website. the monitor has been replaced with a new one of the same model. It is a popup advertisement that has been blocked. Answer: A Question: 769 As an experienced technician. D. Which of the following courses of actions will you take as the next troubleshooting step? A.0. Check the System Event log for over temperature entries. D Question: 771 As an experienced technician. televisions.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. What is the best recommendation to him during the configuration procedure? A. It is a website where cookies are required. It is a website that does not require a password to log in. Set the IP address to match the gateway address. C. CGA B. B. you are responsible for Technical Support in your company. Answer: D Question: 768 A certways user would like to configure a network printer to a home network. Enable print sharing from the main computer. C. Page 161 of 193 . images. Configure the printer's IP to 127. Remove the battery and run the laptop on the external power supply. you are responsible for Technical Support in a large-scaled company. and other devices. Its uses include monitors for computers. A customer emails to report that his laptop occasionally reports an over temperature warning. You are sent out to identify the problem. Check to see if the monitor and computer are powered by a UPS. According to the report from the previous technician. Run the computer until the error occurs then find where the source of the heat is. Set the printer to DHCP. What is the best course of action to take in this situation? A. Ask the customer how the laptop is being used when it reports the error.1.

Answer: B Question: 773 As an experienced technician. Flash the firmware on the printer to match the new driver. Have each user remove and re-install the printer to update the driver. A user calls to report that his improperly worked monitor has no display. To identify the cause. Hibernation C. replace the network card in the printer. you are reported that the printer could only print in monochrome rather than in color. cycle the power on the printer and observe the boot process. check the printer for paper jams in the path. moreover. D. B. Sleep D. your next course of action is to: A. pauses and then repeats. power off the printer. C. the power light on the computer repeatedly blinks five times. Check the printer properties on the server. Shutdown Answer: B Page 162 of 193 . Replace the video card because there is no display. Answer: B Question: 775 Referring to the following power saving modes. B. Unplug and then re-connect all cabling to the components. Remove the power and check the position of the jumpers on the motherboard. What is the next course of action to take in this situation? A. D. Power cycle the printer to update the driver. Answer: C Question: 772 As an experienced technician. C. Ask the customer what is occurring when the display is lost. which of the following is the best action for you to take? A. You notice that the monitor has power. B. Standby B. A user states that an error message displays on his printer. you are responsible for Technical Support in your company. you are responsible for Technical Support in your company. You notice that the printer is online but there is no light on the network card. meanwhile any print jobs in the queue fails to work. Answer: C Question: 774 As an experienced technician. you are responsible for Technical Support in your company. D. In order to determine the issue. Consult the maintenance manual for the error code. After maintaining the network printer on the weekend and updating its driver.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. Check the quick setup guide for BIOS settings. D. have the customer clear the print queue and reboot. which one occupies the space of hard disks to store active memory in a computer running Windows XP? A. C.

IPSec Services C. WPA D. What is an appropriate recommendation for the customer to sort out the issue? A. you are responsible for Technical Support in your company. A customer reports that the screen of his PC is completely blank. try turning the monitor on/off. check the power cable on the monitor. Which of the following security technologies should you take into consideration? A. WEP Answer: A Question: 778 As an experienced technician. whenever restarts. D. Smart card authentication C. A user reports that his computer running Windows XP always displays no printer installed under the Printers Faxes area. Password authentication B. WPA-AES C. Add Hardware Wizard B. WPA2 B. reseat the video card in the PC. which one has the highest level of security and reliability? A. check the video cable from the monitor to the PC. try turning the monitor on/off. Answer: C Question: 780 Referring to the following chipsets. Print Spooler D. Referring to the following options. What fails to be started during boot in this case? A. Computer Browser Answer: C Question: 779 As an experienced technician. the PC is powered on and is also not in standby mode. Check the video cable from the monitor to the PC. reseat the video card. which takes effect to control the data flow between the hard drive and the processer? Page 163 of 193 . it shows an error of a service failure. Turn the monitor on/off. you should be familiar with the knowledge about encryption technologies. B. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 776 As an experienced technician. check the video cable from the monitor to the PC. Reseat the video card. you are responsible for Technical Support at certways. check the power cable on the monitor. Turn the monitor on/off. Biometric authentication Answer: D Question: 777 As an experienced technician. WPA encryption D. According to the customer. you are required to install a fingerprint scanner in a customer's laptop.

Northbridge B. Which of the following actions should be your next step to resolve the problem? A. which one can be used to control the data flow between Random Access Memory (RAM) and the processer? A. Slot A C. DMA controller Answer: A Question: 781 As an experienced technician. which one involves the application of a zero insertion force connector? A. Check the power supply for voltage output. 478 B. Southbridge Answer: A Question: 783 As an experienced technician. Southbridge B. Southbridge D. DMA controller Answer: C Question: 782 Referring to the following chipsets. CMOS D. Which of the following can be used to control the data flow between a PATA optical drive and the processor? A. Northbridge D. Verify that the power button is plugged into the motherboard. DMA controller C. Answer: A Question: 784 Referring to the following socket types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. You notice that the power cord is correctly connected to the computer as well as to the power outlet. B. BIOS C. you should be familiar with the function of different types of chipsets. you are responsible for Technical Support at certways. BIOS C. Check the power outlet to verify it is supplying power. Northbridge B. Replace the power button. C. 775 Answer: A Page 164 of 193 . 959 D. You are reported that a desktop computer is unresponsive when a user presses the power button. D.

you are responsible for Technical Support at certways. you are responsible for Technical Support in your company. Disable all file shares. B. which two are configured for multi-threaded applications? (Choose two) A. B. Set automatic updates to download only. you are responsible for Technical Support at certways. Unplug the PC and put on an anti-static wrist strap. The user's workstation has a faulty NIC. what will you do as the first step? A. Answer: D Question: 788 Referring to the following options. Assign a password complexity policy. A certways user would like to automatically receive updates from Microsoft without interfering with his work. What is the best recommendation to accomplish that? A. Multi-core B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 785 As an experienced technician. However. Page 165 of 193 . C. Answer: A Question: 786 Referring to the following architectures. Update the virus definitions and start a scan for viruses. Verify when the last time the computer was working correctly was. D. Update the network device drivers. Inform the customer of how long it might take to resolve the problem. B. SODIMM C. The printer has corrupt drivers. D. What is most probably the reason for this problem? A. Turn off the firewall. C. You are requested to troubleshoot an issue with your customer. A user calls to report that he suddenly fails to print to a network printer. DDR2 D. C. Set automatic updates to download and install. what is the best course of action to connect a Windows XP SP3 computer to the Internet? A. D. You are able to successfully ping the user's workstation and the printer. Update the antivirus definitions. The printer is no longer the users default printer. The printer has a faulty NIC. C. D Question: 787 As an experienced technician. Turn on Automatic Updates. Dual-core Answer: A. and print a test page from another workstation. B. it worked fine the day before. D. Answer: A Question: 789 As an experienced technician.

BIOS settings Answer: D Question: 794 Page 166 of 193 . D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 790 As an experienced technician. you are responsible for Technical Support in an international enterprise. HPFS B. C. Referring to the following options. Check the print queue. you are responsible for Technical support at certways. FAT32 C. B. WPA B. Username/password D. you should be familiar with the knowledge about security. Check power on the users' laptops. Fingerprint scanner C. which should be selected to accomplish the task? A. MAC filtering Answer: B Question: 791 As an experienced technician. Check the domain print server. Where allows you to change the necessary boot order? A. Motherboard settings D. Jumper settings C. You are asked to configure Windows XP computers with a file system to add security files to all users' desktops. you are responsible for Technical Support at certways. Firmware settings B. which of the following will you check first? A. To resolve the issue. Check the network connections. Referring to the following file systems. FAT16 Answer: C Question: 793 As an experienced technician. NTFS D. A user states that his computer could not boot. To tackle this problem you need to modify the computer's settings to boot from a recovery CD. which one demonstrates a biometric security? A. Several users report that the print jobs could not succeed in printing to the local shared printer. Answer: B Question: 792 As an experienced technician.

Application Manager C. Check the boot order in the BIOS. D. What will you do to tackle the problem? A. you are responsible for Technical Support at certways. Right-click Start menu. Right-click My Network icon. A network interface card Answer: B Question: 798 Referring to the following power supply standards. AT Page 167 of 193 . which one can be used to trigger defrag to run when the customer logs off? A. Right-click My Computer icon. you are responsible for Technical Support at certways. Check the disk for scratches. Answer: A Question: 795 As an experienced technician. Right-click System Tray. You notice that the software hangs during the hardware detection phase. A cable modem B. you are responsible for Technical Support at certways. Check for incompatible hardware. B. Check the CMOS battery. select Properties Answer: B Question: 797 Referring to the following adapter cards. A certways customer states that his computer is running slower than several months ago due to the deletion of large files. ATX B. PC/XT C. An asynchronous modem C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. Referring to the following utilities. A user requests you to determine the amount of memory in a Windows XP computer. A T-1 connection D. ACL D. Task Scheduler Wizard D. which one is developed with the aim to plug into the motherboard in a better way? A. select Properties C. select Properties D. Task Manager Answer: C Question: 796 As an experienced technician. which one can be used to connect to the Internet with a telephone line? A. Which of the following options will you select to accomplish the request? A. Backup Manager B. select Properties B. C.

you are responsible for Technical Support in your company. PPTP Answer: C Question: 801 As an experienced technician. From the printer properties page D. Referring to the following protocols. From the printers drivers C. Hub C. How will you reply? A. which one allows the interconnection of networks? A. Switch C. Half duplex C. Router Page 168 of 193 . Where can you accomplish that in Windows? A. Switch Answer: D Question: 803 Referring to the following network devices. A user is asking you which transmission type he should select if he wants the NIC to send and receive data at the same time. Full duplex D. How to answer his question? A. Bridge B. Manually on the printer Answer: C Question: 800 As an experienced technician. Modem B. Port forwarding B. which one is commonly used for this technology? A. Modem D. From the administrative tools applet B. RDP D. NTP C. Port mirroring Answer: C Question: 802 As an experienced technician. LDAP B. you should be familiar with the knowledge about Windows Remote Desktop.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 799 You notice that a print job fails and you would like to print out a test page. you are responsible for Technical Support at certways. A user calls to inquire which network device will be effective to forbid data to be broadcast so that data collision would be prevented.

The interface C. while laser printers can be harmful to the environment. Laser printers melt the image onto the page. thermal and impact printer? A. Switch C. B. Which of the following correctly demonstrates a distinguishing characteristics of a laser. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. inkjet. Hub Answer: D Question: 805 Refer to the following statements. How to reply? A. D. while an inkjet printer sprays the image on the page.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Laser printers use toner. Answer: C Question: 806 As an experienced technician. while the inkjet printer can only use ink cartridges. C. A local printer has a small footprint and cost less money than a network printer that has a large footprint. you should be familiar with different types of printers. B. Network printers can be connected directly to a network while a local printer is connected directly to a user's computer. Which one correctly describes a difference between a local printer and a network printer? A. Hub Answer: C Question: 804 Referring to the following network devices. Ink jet printers are safe for the environment. C. Answer: D Question: 807 As an experienced Network Engineer. Laser printers fuse the image to the page. which one not only interconnects workstations but also broadcasts the data being transmitted? A. you are responsible for Technician Support in your company. Router B. One of the trainees is asking you what would be the difference between a laser printer and an inkjet printer. A maximum of two computers can share a local printer verses unlimited users can share a network printer. The control panel D. Modem D. while an inkjet printer fuses the image to the page. The writing element B. The power supply Page 169 of 193 . D.

you are responsible for Technical Support in a large-scaled company. It refers to the back up tape drive configuration. A customer is asking you what the RAID level on a computer system refers to. SATA hard drive Answer: D Question: 812 As an experienced technician. DVD/RW drive C. It refers to the number of partitions across multiple hard drives. How to reply? A. Protect the company's intellectual property and proprietary information.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 808 As an experienced technician. SODIMM B. A user reports that he submits a print job to a printer. Printer configuration is incorrect. It refers to number of installed hard drives. though it seems to queue up fine. Outdated or corrupt print driver Answer: C Question: 809 Which of the following best explains the primary reason why compliance regulations with regards to data sensitivity are created? A. B. 1280 x 920 B. C. D. B. C. What is the minimum default resolution setting supported by a computer running Windows XP? A. Which of the following could be a reasonable explanation? A. Which one demonstrates a primary storage device? A. C. Page 170 of 193 . D. Protect the person who would be directly affected in the case of a breach. Protect the customer's personal files and professional data. 640 x 480 D. Answer: C Question: 810 Refer to the following screen resolutions. the printer fails to print the job. B. 800 x 600 C. you are responsible for Technical Support in an international company. The application used to create the document is incompatible with the printer. Protect the equipment from abuse and misuse. SD flash drive D. It refers to how data is distributed between multiple drives. D. A print job is waiting in the print queue. 800 x 640 Answer: B Question: 811 Refer to the following devices.

which one is a typical I/O interface? A. Automatic integrated surge protection is provided through the upgrade. What is an important recommendation concerning the output? A. Double the clock speed on a 32-bit processor C. Answer: A Question: 816 Which of the following is necessary for the core 2 processor of a customer's computer to operate properly? A. C. IDE drive D. The addition of 3. C. you are responsible for Technical Support in your company. Automatic voltage detection between 110 and 220 voltage is provided. The output should be equivalent to the original power supply wattage. AGP slot B. The output should be auto sensing from 100 to 240 Volts. The output should be equal or greater than the original power supply wattage. A user emails to ask you what the outcome would be if he upgrades the power supply from a 200 watt supply to a 400 watt ATX power supply on his desktop computer. Thermal grease between the fan and the heatsink C. Thermal grease between the processor and the fan D. How to reply? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: A Question: 813 Referring to the following options. DIMM chip C. you are responsible for Technical Support in your company. Answer: A Question: 815 As an experienced technician. Thermal grease between the processor and the heatsink Answer: D Question: 817 Which of the following is inevitably needed for a computer to run a Microsoft Windows 64-bit operating system? A. The computer can run faster because of the larger power source. The output should be equal or lesser than the original power supply wattage. Hyper-threading technology B. D. Two processors installed on the motherboard B. Hyper-V technology Page 171 of 193 . D. One of your customers would like to buy an extra AC adapter for his laptop.3 volts of power to the computer B. PS/2 port Answer: D Question: 814 As an experienced technician. B.

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

D. A 64-bit capable processor Answer: D Question: 818 Which of the following would be the most likely outcome if the DDR2 memory fails on a customer's computer? A. The computer will not pass POST. B. The computer will overheat. C. The memory speed will decrease. D. The OS will have to be reinstalled. Answer: A Question: 819 As an experienced technician, you are responsible for Technical Support at certways. You are asked to install a barcode scanner on a computer. Which of the following should take place during the installation process? A. The scanner must be configured to read the code(s) desired. B. The barcode scanner should be set up in the computers BIOS. C. The flatbed scanner must be removed. D. The scanner must be installed between the PS2 mouse and the computer. Answer: A Question: 820 Referring to the following statements, which two correctly describe the functions of a docking station for a laptop computer? (Choose two.) A. To allow peripheral devices such as a monitor to remain attached B. To provide additional software security to the laptop C. To allow LAN/WAN switching D. To provide additional USB ports for the laptop Answer: A, D Question: 821 As an experienced Network Engineer, you should be familiar with different types of printer. Which one is most suitable for a multipart form? A. Impact B. Laser C. Duplex D. Inkjet Answer: A Question: 822 As an experienced onsite technician, you are asked to complete some emergency repair work in a small business. The work goes well as scheduled, but the company's owner emphasizes that they expect to be reported about the post-repair of the status of the systems. What is the best course of action to take in this situation?

Page 172 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

A. Document the work done at the firm and leave the company owner a voicemail; the owner would probably not want to be bothered during the work day. B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. C. Document the work done at the firm; ask one of the assistants at the company to contact the owner, relaying details of the repair to save the technician time. D. Document the work done at the firm, leave a copy for the company owner, and personally contact the owner to update on the status of the repairs. Answer: D Question: 823 As an experienced technician, you are responsible for Technical Support in an international company. One of your customers would like to build a Media Center PC for his home theater. As the space is limited, he uses a single-connection to carry video and audio to and from his computer. Which of the following technologies will you select to achieve this functionality? A. VGA B. DVI-D C. DVI-I D. HDMI Answer: D Question: 824 Which of the following statements correctly describes what a heatsink accomplishes in a computer's CPU? A. Keep the hard drive within acceptable temperature ranges. B. Keep the processor within acceptable temperature ranges. C. Keep the northbridge chip within acceptable temperature ranges. D. Keep the power supply within acceptable temperature ranges. Answer: B Question: 825 As an experienced technician, you are responsible for Technical Support in your company. A customer would like to know which external expansion card they should use to achieve the fastest speed for a laptop computer. Which of the following would be your recommendation? A. PC card 7.2 B. Express card C. Mini-PCI card D. PC card 8.1 Answer: B Question: 826 As an experienced network administrator, you are responsible for infrastructure design and global configuration changes. Which of the following allows dual-channel functionality to be effectively used in modern DDR/DDR2/DDR3 memory? A. Memory has to be installed in same speed and size modules, in marked matching slots. B. Memory has to be installed in marked matching slots. C. Memory has to be installed in matching pairs, using chips equal to or larger than 1GB in size.
Page 173 of 193

Exam Name: Exam Type: Exam Code:

CompTIA A+ Essentials CompTIA 220-701

Total Questions:

916

D. The motherboard jumpers need to be properly configured. Answer: A Question: 827 As an experienced technician, you are responsible for Technical Support at certways. A user is asking you for advice on how to most effectively destroy highly sensitive data from a hard disk. What is the best recommendation to him? A. Use a multi-pass third party formatting utility, using at least five passes. B. Run a high powered magnet over the drive several times. C. Reformat the hard drive. D. Use Windows built-in Disk Management utility and format the disk. Answer: A Question: 828 As an experienced technician, you should be familiar with different types of broadband connections. Referring to the following options, which one offers the minimum amount of latency? A. 56K dial-up B. Fractional T1 C. WiMAX D. Satellite Answer: B Question: 829 As an experienced technician, you are responsible for Technical Support in a small company. Your company had its network upgraded and will run new cabling for this network. The company has to run the lines along power wiring and overhead lighting for the reason that they cannot cover up cabling within walls. You are request to select the most cost effective cable to accomplish this task. Which of the following is most likely for you to choose? A. UTP B. Fiber C. Coaxial D. STP Answer: D Question: 830 As an experienced technician, you are responsible for Technician Support in an international company. When doing a repair job for your customer, you suspect that there are some installation problems. What is the best place to check for such problems? A. Device Manager B. Windows Defender C. Security Center D. Event Viewer Answer: D Question: 831

Page 174 of 193

How to answer this question? A. ping t 172. Half duplex Answer: D Question: 834 As an experienced technician.122. Five Answer: A Question: 832 Refer to the following consumables. 10Mb C.168. One B. Which one is used by a laser print? A. Full duplex B. you are responsible for Technical Support at certways. ping v 10. ping a 192. how many SSIDs can be associated with a wireless network that is broadcasted from a Small Office Home Office WIFI single band router? A. Toner D.10. You are asked to return the hostname of a specific device for a user. edit B. regedit D.16.18.1. Which of the following command will you use? A. you are responsible for Technical Support. which one allows a technician to open an editor so as to adjust the Windows database? A. ping f 189. Fuser C.5 Answer: C Question: 835 Referring to the following commands. 100Mb D.0. Four C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 At a maximum amount. msconfig Answer: C Question: 836 Page 175 of 193 .11 B.68. Liquid ink B. Two D.5 D. One of the trainees is asking you at which mode network hubs by design can run. Ribbon Answer: C Question: 833 As an experienced technician.7 C. dir C.

You would like to check the total RAM installed in a computer running Windows XP. Which of the following will display that? A. You insert four 512MB DDR DIMM modules to replace the original four 128MB DDR DIMM modules. System Information Page 176 of 193 . What is most probably the reason for that? A. C. The Use Printer Offline option is not checked. MSTSC Answer: A Question: 838 As an experienced technician. A user reports that a printer which was fine previously could not print now. MSCONFIG was used to disable the computer services. Answer: B Question: 837 As an experienced technician. The monitor is not plugged into the video card. D. D. B. Answer: A Question: 839 As an experienced technician. the physical printer online light is lit and the data cable is properly connected. Answer: B Question: 840 As an experienced technician. D. MSCONFIG was used to execute the win. The Printing Preferences has been changed in Printer Properties. The Print Processor has been changed in Printer Properties. you are responsible for Technical Support in your company. MSCONFIG D. you are responsible for Technical Support in a large-scaled company. However. Which of the following utilities will you apply to complete the task? A. You are requested to perform a baseline on a hard drive. The BIOS revision is the latest version.ini file. The RAM has been inserted backwards in their slots. Which of the following will most probably result in this problem? A. you are responsible for Technical Support at certways. C.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. B. Which of the following is most probably the reason for this problem? A. MSCONFIG was used to execute the system. A customer reports that his computer booted normally. MSCONFIG was used to enable the computer services. only 1GB of RAM is recognized by the OS at startup. you are responsible for Technical Support in your company.ini file. You are asked to add RAM to a customer's PC. The Use Printer Offline option is checked. but it fails to load all the services required. PERFMON B. C. you are responsible for Technical Support at certways. The PC BIOS does not support the new RAM size. According to the report. MSIEXEC C. B.

System Properties Answer: D Question: 841 Referring to the following commands. Component Services B. Device Manager C. Computer Management B.1 C. What will be your answer? A. you are responsible for Technical Support at certways. Performance Logs and Alerts Answer: A Question: 844 Which of the following could a technician go in to find the utility of Disk Management? A. you are responsible for technical support in a small business. You would like to use Event Viewer to view the event logs on a local or remote machine. ping 127.1 Answer: D Question: 842 As an experienced technician.0.0. A trainee is asking you where he could find the Service Snap-in. Computer Management B.0. Where could you find the Event Viewer in the computer? A. Performance Logs and Alerts D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. Component Services Answer: A Question: 843 As an experienced technician. Control Panel C.0. Device Manager D. ping 128. Computer Management B.1.0. Computer Management C. My Computer D. ipconfig 127. Device Manager Page 177 of 193 .0 B. Component Services Answer: A Question: 845 Which of the following is the location of the Disk Defragmenter utility? A.1. Device Manager C. Performance Logs and alerts D. localhost 128. which one could effectively confirm TCP/IP functionality? A.1 D. Component Services C.0.

Task Manager Answer: B Question: 848 In case that msconfig has been put into the run line. dxdiag C. Which one will be started during this procedure? A. You would like to enter msinfo32 into the run line. My Computer D. cmd D. System Configuration B. Performance Logs and Alerts Answer: B Question: 846 As an experienced technician at certways. Startup Menu C. Refer to the following utilities. System Configuration B. msinfo32 Answer: B Question: 850 Refer to the following tools. You are requested to check the driver version of some components. you are responsible for Technical Support at certways. System Properties D. System Information C. Control Panel Answer: B Question: 847 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Task Manager Answer: A Question: 849 As an experienced technician. which of the following will be started in a computer running Windows XP? A. Which of the following command could be used to effectively display what you would like to check? A. Simple File Sharing Page 178 of 193 . Which one is available to see in the utility of the Control Panels Administrative Tool? A. System Tray B. you would like to place a shortcut so that an application will run during logon. In which of the following locations can you accomplish that? A. msconfig B. System Properties D. you are responsible for Technical Support at certways. System Information C.

Simple File Sharing D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. 28 Answer: C Question: 855 Referring to the following options. 10 B. Performance C. you are responsible for Technician Support in an international company. which one will you find in the Administrative Tools Utility? A. Simple File Sharing D. 28 D. 26 D. 12 Answer: A Question: 854 As an experienced technician. how many characters are allowed for WPA encryption key at the minimum amount? Page 179 of 193 . you are responsible for Technical Support in your company. 10 B. Computer Management Answer: D Question: 853 As an experienced technician. Which of the following will you select as the answer to his question? A. Power Options C. You are asked to set a 128-bit WEP encryption key for the router in your company. Hardware Wizard Answer: B Question: 851 Referring to the following tools. How many characters should you use in the setting? A. Hardware Wizard Answer: B Question: 852 As an experienced technician. One of your customers would like to set a 64-bit WEP encryption key for his newlypurchased router but he does not know how many characters should be used. Hardware Wizard B. Event Viewer C. Power Options B. 12 C. you are responsible for Technical support at certways. Which of the following is available to see in the Administrative Tools Utility? A. Power Options D. 26 C.

16 C. LCD D. 64 Answer: C Question: 857 As an experienced technician. B. Which of the following is the best answer? A. Allow multiple users to have access to a central gateway. 802. D. 8 B.11a B. Which one offers the maximum bandwidth for streaming video data? A.11b Answer: B Question: 858 Which of the following would be the best choice as a personal display technology if a user wants to save desk space and it is not necessary to deal with interference from nearby speakers? A. keyboard. 8 B. Answer: C Question: 860 Page 180 of 193 . 802. Connect multiple users to one computer. and mouse. A trainee is asking you what the minimum amount of characters is when setting a WPA2 encryption key. 26 Answer: A Question: 856 As an experienced network engineer. HDMI C. CRT B.11n C. 802. Allow multiple computers to communicate with each other in a network. 28 C. 63 D. Connect multiple computers to one monitor. 10 D. you should be familiar with the knowledge about the following wireless protocols. 802. How to reply? A. C. Projector Answer: C Question: 859 As an experienced technician. you are responsible for Technical Support in your company. you are responsible for Technical Support in your company.11g D. A user is asking you what a KVM switch accomplishes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.

RAM C. A user would like to change the boot order on his laptop so that he could install Windows Vista from a DVD. DSU C. Now you have to select a device from the following to replace a hub. CPU D. PXE Boot Rom C. He asks you where this configuration shall be taken. BOOT. CPU Fan Page 181 of 193 . What is the correct answer? A. Processor B. you are responsible for designing. Which of the following components is most probably to be defective? A. BIOS D. A customer reports that his laptop shuts off after turning it on for about twenty minutes with abnormal heat. Which of the following components is most probably to be defective? A. you are providing Technical Support for your company.INI file B. However. Hard Disk MBR Answer: C Question: 864 Your computer is running right now. Modem D.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Referring to the following devices. Fan B. the battery is full and his laptop is plugged in. What is the most suitable option? A. you hear a constant whining noise from it. According to the customer. Switch B. Router Answer: A Question: 863 As an experienced technician. Router B. you are responsible for Technical Support in your company. There are no error codes or beeps either. Bridge C. configuring and maintaining the network for your company. Battery Answer: A Question: 862 As a network administrator. CSU Answer: C Question: 861 As an experienced technician. Modem D. which one allows the conversion from digital to analog signals for communication between two different networks? A.

you are familiar with the following types of cable. RAID 6 D. BNC Answer: A Question: 869 You are an outstanding network administrator in your company and you are familiar with features of the following cable types. UTP D. Which RAID array allows a user to install two disks in a RAID array of equal size? A. RAID 1 B. UTP Answer: C Question: 868 You work as a network engineer in an international company and you are familiar with various connectors. which one is generally utilized on CAT6 cable? A.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. CAT6 B. Which one would perform the task of sending and receiving data with light? A. RAID 10 C. Hard Drive D. Fiber C. RJ-45 B. ST C. Fiber C. which have special features respectively. RAID 5 Answer: A Question: 866 As an experienced technician. Coaxial Page 182 of 193 . Optical Drive Answer: B Question: 865 The following are four types of RAID array. STP B. Which one contains a single copper wire with which a user could send and receive data? A. Referring to the following connectors. Which one has a foil shield inside the jacket? A. STP D. you know how the following types of cable function respectively. Coaxial Answer: B Question: 867 As an experienced technician. RG-6 D.

Which of the following is the best approach to recommend? Page 183 of 193 . line regulation as well to connected equipment by supplying power from a separate source when utility power is not available. Bluetooth Answer: A Question: 873 Refer to the following transmission mediums. Satellite C. Laser printer B. LCD monitor D. DSL Answer: B Question: 872 As an experienced network administrator. Refer to the following options.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 B. UTP C. Server C. He is asking you for advice on protecting the equipment. Laptop computer Answer: A Question: 871 You are working in certways Company as a technician and you need a kind of Internet access which has the greatest amount of latency. Satellite Answer: C Question: 874 A customer is worried about his equipment due to power outages.11a B.11g C. 802. STP D. DSL C. 802. Fiber D. UPS is not applicable to which of the following utility as it consumes too much power? A. Which one could use 5GHz frequency and transmit data up to 54Mb? A. Fiber B. Fiber Answer: A Question: 870 An Uninterruptible power supply (UPS) provides emergency power and. Cable D.11n D. you are familiar with the following types of wireless. Which one could have the fastest speed? A. Cable B. depending on the topology. Which is suitable for you? A. 802.

What is the maximum speed of data transmission? A. Referring to the following types of motherboard. DVD-ROM drive B. you are responsible for Technical Support in an international company. Grounded outlet D. NLX D. which one will you install in a small form factor case? A. Answer: D Question: 879 What is the range of choice for the voltage selector on the back of some power supplies? Page 184 of 193 . Micro ATX C. 12Mbps. you are familiar with the following protocols. USB thumb drive D. D. IDE hard drive C. AT Answer: B Question: 878 Suppose IEEE1394b is applied in the network of your office. 480Mbps. 400Mbps. B. HTTPS B. C. Surge protector Answer: B Question: 875 As an outstanding technician at certways. SCSI hard drive Answer: C Question: 877 As an experienced technician. Power strip B. Which one makes use of port 110 by default? A. FTP C. SMTP D. ATX B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. POP Answer: C Question: 876 Refer to the following types of drives. Uninterruptible power supply C. 800Mbps. Which one is an example of solid state drive? A.

Network server is not working. Answer: D Question: 883 You work in a famous IT company as a technician and you have installed a network card. Switch is not working. Lower latency D. What is your next course of action to take? A. What might be the cause of this problem? A. 110/120 Volts DC or 220/240 Volts DC D. Can be used with VoIP Answer: A Question: 881 What is the maximum number of concurrent connections that a workgroup computer running Windows XP can have? A. C. B. Then you notice that a yellow exclamation mark is displayed in Device Manager. AC or DC Voltage C. Firewall is not working. Join the computer to the workgroup. He found that a computer of his network was unable to connect to Internet. 20 Answer: A Question: 882 Jerry has installed a SOHO network for business. 110/120 Volts AC or 220/240 Volts AC B. Internet site is down. Remove and replace the network card. B.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. 15 C. What can a user benefit from using Plenum CAT5 cable during the installation procedure? A. Fire resistant B. C. Increases length of cable C. the NIC link lights for that computer are not on at all. D. you are asked to install a certways network. Update the device driver. 6/12 Volts DC or 12/24 Volts DC Answer: A Question: 880 As an experienced network engineer. D. Answer: D Question: 884 Page 185 of 193 . Re-install the OS. 25 D. 10 B. What's more.

COM D. Safe Mode D. Which one runs first as long as a computer is powered on? A. One of your clients has a repetitive problem with her keys popping off the keyboard and you are requested to replace keys for her every week which is somewhat weary.SYS B. Enable Boot Logging B. B. During your repairing. you are responsible for Technical Support in your company. IO. BOOT. Debug Mode Answer: C Question: 885 An error message stating that NTLDR is missing is displayed after a technician boots a computer. D. the phone rings. C. Take the call. How to accomplish this task? A. Apologize and excuse oneself for a moment to take the call quickly outside the room. NTLDR C.SYS D. You would like to successfully boot a computer with the use of the basic devices and drivers. OS installation disk C. CONFIG. POST Answer: D Question: 887 As an experienced technician. Boot Mode C. You also know it is her long fingernails that lead to this recurring problem. Immediately leave and go to another room to take the call and deal with the repair later. Have the phone on vibrate before starting the repair. you are responsible for Technical Support in your company. which one is the best to take? A. you are responsible for Technical Support at certways. NTOSKRNL B. Answer: A Question: 888 As an experienced technician.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 As an experienced technician. NTDETECT. In which of the following locations can he locate the NTLDR files? A. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Referring to the following actions.INI Answer: B Question: 886 Refer to the following processes. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. You are asked to perform a repairing job while you are waiting for an important personal call. What do you think is the most appropriate response when the client has a repair order next time? Page 186 of 193 .

making C: the OS and D: the data. C. C. but let the client know that the client will be charged extra for the same repair next time. you'd better perform what kind of preventive maintenance technique? A. Before repairing or upgrading a user's computer. Biometric fingerprint scanner D. UPS B. Encrypt the sensitive data so that it cannot be read without a key. Barcode reader Answer: C Question: 891 One of your colleagues complained that when he was editing a file of much importance. Page 187 of 193 . Do the repair with a good attitude. Refuse to do the repair until the client learns how to type with long fingernails. D. Cover the extra power plugs not being used with electrical tape. CMOS battery Answer: A Question: 892 You are working as a network administrator in certways Company. Larger power supply C. the power went out briefly at home. Replace all cooling fans with new ones. Keylogger B. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. What is the best method that you shall recommend? A. B. Show the client how to put the keys back on. At the same time you have to ensure the data not being affected by the operating system related issues. Which method will make it possible? A. Front panel media lock C. He wondered how to avoid the similar interruptions caused by short power failings. D. Partition the drive into two logical drives. A trainee is asking you how to protect his computer from unauthorized use with no need to enter a password.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A. Check for and remove outdated components. D. Answer: C Question: 890 You are an experienced network engineer in a famous communication company.Attributes. Answer: B Question: 889 As a network administrator for certways Company. C. you are trying to store a sensitive data on the hard drive where the operating system is also stored. Partition the drive into two physical drives making C: the OS and D: the data. Power strip D. B. Do the repair. B. Remove excessive dust and loose items. Hide the sensitive data from casual view using folder Properties . Which device will you recommend that would best solve this issue? A.

Suggest purchasing a newer processor. Formulate a theory. What is the best course of action to take? A. Establish a plan. Answer: A Question: 895 You are responsible for Technical Supports in certways Company. Defragment the hard drive. Answer: A Question: 894 A customer called Lee emailed to report that his system has been running slowly recently. B.0 belong to? Page 188 of 193 . After he replaced a power supply in a system. Which one does the default subnet mask of 255. Tell the client they need to install a surge protector soon. music and other documents. B. What is the first course of action to take in this situation? A. C.0 belong to? A. he found that there was no power protection being implemented. You have performed a repair for a computer and you are sure that it is working with no problem.255.255. Which one does the default subnet mask of 255.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Answer: C Question: 893 Tom is a technician in an international company. Install an uninterruptible power supply (UPS). D. Increase the systems RAM. Answer: B Question: 896 Refer to the following network classes. Run CHKDSK on the hard drive. B. Leave it up to the client to take their own precautions. Identify the problem. C.0. What is the next course of action to take in this situation? A. Class D B. Document the actions. In the past two years his system was mainly used to browse the Internet and download photos. Its system specifications were still very good. Class B C.255. Unplug the computer after testing and recommend to the client that they need to install a surge protector. D. C. Class A Answer: C Question: 897 Refer to the following network classes. D. Class C D.

Class B C. Class D Answer: B Question: 898 Refer to the following network classes.1.172.0. router. Class B C. you know how switch. Which device is able to automatically assign a host IP address? A. Class C B. Class D C. Reserved IP address B. Class A B. Class C B. Which one does the default subnet mask of 255. Which class should the IP address of 10. Class C D. Class D C. hub and bridge function in a network respectively. Bridge D. Which one does the IP address of 172.22. Class A D.0 belong to? A. Class B Answer: A Question: 899 Refer to the following network classes. Switch B. Class C D. Class D Answer: B Question: 900 Refer to the following network classes.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 A.1 be classified? A.30. Class B Answer: A Question: 901 As an outstanding network engineer.0.0 belong to? A. Class A D. Class A B. Router C. Static IP address Page 189 of 193 . Hub Answer: B Question: 902 Which of the following correctly describes a host assigned a permanent IP address? A.

The component is not installed. you are responsible for Technical Support at certways. Document the entire event. Document the core actions and inform the customer the repair has been completed. with which a user could modify the size of the paging file? A. The components driver is not found. You notice that there is a yellow question mark beside a device on the Device Manager list. Answer: C Question: 906 As an experienced technician. Device Manager B. Unplug the workstation and begin the upgrade. B. Inform the customer of the steps taken during the repair and continue to the next service call. Remove the cover of the workstation case and use an ESD strap before the upgrade. Upgrade the hard drive and reboot the system. you are responsible for Technical Support in your company. Task Manager C. What does this demonstrate? A. share this with the customer and take any preventative measures. D. Virtual Memory D. Answer: A Question: 907 Page 190 of 193 . Stationary IP address D. Which action should you take first before anything is done to the system? A. B. B. Dynamic IP address Answer: B Question: 903 Refer to the following options. Complete a full backup of the workstation before making any upgrades.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 C. What shall you do next? A. Document the solution. Hardware Profiles Answer: C Question: 904 As a network administrator. D. Answer: D Question: 905 You work as a technician in an IT company and provide Technical Support for the company. C. You accomplished the task of repairing a problem on a PC. You are sent out to upgrade a hard drive in a workstation. C. The component is disabled. The components driver is outdated. Which one has the special settings. D. share this with the customer and take steps to minimize the reoccurrence. C.

RFI B. CMOS C. IEEE 1394a D. What is most probably the cause of this problem? A.11g wireless signal. Electrical surges Answer: A Page 191 of 193 . Which of the following file systems would be their first choice that goes with this operating system? A.INI file B. NTFS D. CDFS B. VRAM B. FAT32 Answer: C Question: 908 A customer would like to perform a clean installation of Windows Vista on his computer.11n B. Installation of the NTLDR C. Installation of updated device drivers Answer: C Question: 909 Refer to the following components of on a machine.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Suppose a group of users have configured all Windows operating systems with Windows 2000. What is the maximum connection speed for an external hard drive? A. IEEE 1394b Answer: D Question: 911 A customer emails to you stating that he is encountered with frequent drops in the 802. TPM D. Which of the following should be accomplished prior to the installation? A. 802. He also states that he has configured a new cordless telephone using the 2. USB 2. Proper configuration of the BOOT. RAID Answer: C Question: 910 As an experienced technician. Partitioning and formatting of the hard drive D. you are responsible for Technical Support at certways. Which one does BitLocker work with to offer a user with a fully encrypted hard disk environment? A. ESD D. EMI C. HPFS C.0 C.4GHz spectrum recently.

What operating system will you recommend him to use? (Choose two. They have a larger platter than other magnetic devices. Dual-channel D. ECC Answer: D Question: 913 A user has decided to perform an upgrade from Windows XP Professional to Windows Vist a. If the printer needs a memory upgrade to print multiple documents at once C. Double-sided B. you are responsible for Technical Support at certways. none of the documents print correctly.) A. If the printer needs the queue cleared Answer: D Question: 915 As an experienced technician. Wattage D. Refer to the following power specifications. They have no moving parts and can tolerate vibration. RDRAM C. Windows Vista 64-bit edition C. What is the correct answer? A. Frequency C. you are setting up a new system for your customer with multiple processors and hard disk drives. He is asking you for assistance. Windows Vista Business B. Amperage Answer: C Question: 916 Refer to the following features. A customer reports that he has sent ten different documents within an hour. what is most important to look for? A. Page 192 of 193 . B. What should be checked first in this situation? A. If the printer needs a firmware upgrade to print multiple documents at once B. Windows Vista Ultimate Answer: A. he does not want to lose any of his files during the upgrading process.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 Question: 912 As an experienced technician. D Question: 914 As an experienced technician. If the print spooler service needs to be configured for multi-page printing D. However. you provide Technical Support for a famous company. C. They are susceptible to failure typically caused by strong vibration or rough handling. Windows Vista Home Basic D. When deciding which power supply unit to use. A new trainee is asking you what memory type allows a user to detect and correct errors. Besides. Hertz B. Which one is a feature of solid state drives? A.

They require more power than other drive types.Exam Name: Exam Type: Exam Code: CompTIA A+ Essentials CompTIA 220-701 Total Questions: 916 D. Answer: A End of document Page 193 of 193 .

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->