Questionnaire for ATM Service Users

1. Name (optional): .........................................................................................................................
2. a) Age: ........Yrs
b) Gender
Male
Female
c) Name of the Institute...............................................................................................................
3. a) Native Town/City: ...................................................................................................................
b) Present Town/City of residence: ............................................................................................
4. Do you hold a Personal Bank account? Yes

No

a) If Yes,
i) How many Bank accounts do you hold? Specify the number.................................................
ii) List out the names of Banks whose account you hold
1)...................................

2)........................................

4)...................................

5)........................................

3)..........................................

b) What/Who influenced you to open a Bank account?
Need
Friends/Relatives Influenced
Opportunity through school/college
5. Do you use ATM Card/s?

Bank employees approached
Others

Yes

No

a)If yes, is it an ATM-cum-Debit Card? Yes

No

6. Do you use your parents ATM Card/s? Yes

No

a) If yes, how often?
Once a week

On alternate days

Every fortnight

Four times a week

7. Do you use a Credit Card/s? Yes

Three times a week

Once a month

Everyday

No

a) If yes, how often?
Once a week

On alternate days

Every fortnight

Four times a week

Three times a week
Everyday

8. Do you own a mobile phone?

Yes

No

9. Do you own a laptop?

Yes

No

10. Are you a member of any social networking site?
11. Do you use mobile/telephone Banking?

Yes
Yes

No
No

Once a month

12. Prioritise the following reasons for using ATM’s in order of their importance.
[Highest = 1 to lowest = 4]
To avoid queue at teller counters

Avoid needlessly carrying cash

To make transactions during non

Most of the time you visit merchants

banking hours

with point of sales

13. How often do you use the ATM card?
Once a week

On alternate days

Three times a week

Every fortnight

Four times a week

Once a month

Everyday

14. Type of ATM services you are willing to use
Purchasing travel tickets

Yes

No

Pay bills or make utility payments

Yes

No

Purchasing phone talk time

Yes

No

Check account balance

Yes

No

Deposit

Yes

No

Withdrawal

Yes

No

a) Specify any other service/s you wish to avail in future. .....................................................
.............................................................................................................................................
15. Level of satisfaction from current ATM service provider/s
Bank 1

Bank 2

Bank 3

Bank 4

Bank 5

Strongly
Satisfied
Satisfied
Neutral
Dissatisfied
Strongly
Dissatisfied
16. How often do you visit your Bank?
Once a week

On alternate days

Every fortnight

Four times a week

Three times a week
Everyday

Once a month