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In our continual pursuit of giving our clients the best possible service, we would appreciate it, if

you could please take a few minutes to complete the rating form and supply any additional
comments for us to ensure your complete satisfaction.

All questions are rated on a 1 to 5 basis, whereby 1 is unsatisfactory and 5 is exceptional.

Client Satisfaction Rating

Security Officer/s 1 2 3 4 5
Personal Appearance (Shaved, neat, clean uniform)
Attitude of Security Officer/s (Polite, courteous, Alert)
Understanding of tasks expected while on duty
Performance of tasks while on duty
General impression of security officer/s professionalism
Are all necessary records being kept (attendance, visitors, gate
passes etc)
Are all agreed procedures being adhered to
Are you satisfied with the security officer/s deployed at your site
Does the security officer/s portray a good image of your security
providor

Additional Comments

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.Management 1 2 3 4 5 Does your Security provide the level of service I expect Do the Zone and Operations Manager visit me enough Do the management listen to my requirements and act timeously Am I handled with professionalism at all times Do I receive feedback on time with respect to my queries / concerns Additional Comments ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Client:________________________________________ Date __________________________ Completed By: _________________________________ Position:________________________ Contact Number: _______________________________ e-mail: _________________________ Signature: _____________________________ Thank you for taking the time to assist us in providing you custom made client service.

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