Stress & Burnout

Presenter: Stephanie Brenenson

According to Webster¶s Third online 1 Burnout (noun) 1 : a fire that consumes all the flammable contents (as of a building) broadly : a large and destructive fire 2 : a breakdown of an electrical circuit caused by fusion or combustion (as of a conducting element or insulation) resulting from abnormal increase in temperature 3 : an area of soil from which the organic material has been removed by fire or other agency leaving usu. a distinct depression of unfertile mineral soil 4 : the moment at which a jet or rocket motor exhausts its fuel Addenda Burnout (noun) 1 : the process or an instance of burning out 2 a : the cessation of operation of a jet or rocket engine as the result of exhaustion of or shutting off of fuel b : the point in the trajectory of a rocket engine at which burnout occurs 3 a : exhaustion of physical or emotional strength usu. as a result of prolonged stress or frustration b : a person suffering from burnout 4 : a person showing the results of drug abuse .

urbandictionary.³burnout´ does not appear but ³stress´ does appear .com) 1. long term physical and mental exhaustion associated with a task (usually monotonous/repetitive tasks or one¶s careers) . Some one who smokes so much pot that they become slow and dumb 2.new terms include ³stress buster´ and ³stress counsellor´ ‡ Urban Dictionary (www.Definitions of ³Burnout´ ‡ Oxford English Dictionary .

More Def« ‡ ERIC Thesaurus: ± Burnout: Negative feelings and/or behaviors resulting from unsuccessful attempts to cope with stress conditions -characterized by physical and emotional exhaustion. ± Teacher burnout: Teachers' syndrome caused by inability to cope with stressful occupational conditions -characterized by low morale. very low productivity. high absenteeism. etc. chronic negative attitudes. and high job turnover . low productivity.

17-18) .What Does Burnout Look Like? ‡ Exhaustion: first reaction to the stress of job demands or major change ‡ Cynicism: minimize involvement at work and give up on ideals ‡ Ineffectiveness: growing sense of inadequacy. (Maslach. p.

) Physical ‡ ‡ ‡ ‡ ‡ Mental ‡ ‡ ‡ ‡ ‡ ‡ Elevated blood pressure Coronary heart disease Poor immune system Increased occurrences of illness Physical exhaustion Depression and mental exhaustion Change in professional goals Psychological withdrawal from work Growing concern for self instead of others Dread of teaching classes Negative attitude towards life in general .Symptoms of Instruction Librarian Burnout (Barnett et al.

) ‡ Social ‡ ‡ ‡ ‡ ‡ ‡ Feelings of isolation from colleagues and profession Rude towards patrons Irritable or impatient No time for colleagues or activities Unwillingness to help patrons Depersonalization . meaning.Symptoms of IL Burnout Emotional ‡ ‡ ‡ ‡ ‡ Emotional exhaustion or detachment Inability to empathize with patrons Blaming patrons for their inability to understand concepts or tools Feelings of reduced personal accomplishment Seeking non-work pursuits for fulfillment. and stimulation (Barnett et al.

´ (Becker. goal-oriented men and women or to determined idealists.What Causes Burnout? ‡ Herbert Freudenberger coined the term ³burnout´ 1974. overcommitment.´ ‡ ³Burnout is pretty much limited to dynamic. ‡ ³«whenever the expectation level is dramatically opposed to reality and the person persists in trying to reach that expectation. 1993) . ‡ (1980) ‡ ³overdedication. and having unrealistic goals´. charismatic.

9-17) .Why Burnout is Thriving According to Christine Maslach. Burnout Inventory) (author of the Maslach ³Burnout is always more likely when there is a mismatch between the nature of the job and the nature of the person who does the job´       We feel overloaded We lack control over what we do We are not rewarded for out work We¶re experiencing a breakdown in community We aren¶t treated fairly We¶re dealing with conflicting values (Maslach. p.

More Contributors to Stress & Burnout ‡ Technology ‡ ‡ ‡ Constantly changing Email Virtual Reference & Technostress ‡ Performance anxiety ‡ Info overload ‡ Loss of personal identity (Van Fleet) ‡ Downsizing. purchasing power . ‡ Public service workers are spending more time on administrative drudgery ‡ Multitasking ‡ Bringing work home ‡ Busy home lives make it difficult to find relief outside of the workplace ‡ Economic stagnation . layoffs and/or retrenchment have forced employees to take on the work of those who have left.salaries vs.

5 % indicated they had not been able to overcome the repetitiveness of the material they had to present. Non-faculty / Tenure vs. liaison and on and on? ‡ Patterson & Howell survey of 112 instruction librarians (1990) ‡ ‡ ‡ ‡ ‡ Faculty vs. collection development. (Becker) Conflicting expectations Responsibilities for teaching. reference.Why academic instruction librarians? ‡ Lower-division instruction ‡ ‡ Repetitive nature of instruction sessions Reaching uninterested. Non-tenure ‡ ‡ . unmotivated students 33% believed their proficiency in educational methodology was inadequate 38% were apprehensive about their teaching duties 64% saw a need to improve teaching skills 19.

Everyone Loses ‡ Employee¶s personal loss ‡ Quality of life and potential are both reduced ‡ Organization¶s loss of workforce ‡ Drop in quality and quantity of work produced ‡ Dedication. creativity and productivity diminished Who is responsible? Worker or workplace? .

it¶s the interaction between them.´ ‡ Focusing on organizational responsibility is not simply a matter of reducing negatives in the workplace.Individual or Organizational Responsibility? ‡ Focusing on individual responsibility means ³learning how to deal with the stressors on the job rather than figuring out how to get rid of them to create a stress-free environment. and efficacy. (O¶Reilly) .77) Stress is not the fault of the individual or the organization. it is also an attempt to increase positives. (Maslach. involvement. p. ‡ Strategies for developing engagement with work are those that enhance energy.

´ (Maslach) .Workplace is the Problem ‡ ‡ ‡ Burnout is a barometer of a major social dysfunction in the workplace The organization needs to change There is ³greater success in coping with burnout from focusing on promoting engagement with work rather than from just focusing on reducing burnout.

and initiative (Frost. p. objectives and outcomes . personal trauma among staff.28) Modify the library instruction program utilizing realistic goals. responsibility.Organizational Coping Strategies ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Make ³times-out´ available (perform some non-client-centered work) Limit hours of stressful work Increase organizational flexibility (assign tasks to accommodate individual strengths and limitations. recognizing the direct connection between consistent values such as loyalty.28) Build a company culture that values compassion and community as beneficial to productivity and to people (Frost. p.27) Prepare intervention strategies for times of distress or change (such as layoffs. p. or natural disasters) (Frost. but do not overburden competent employees) Train new professionals to handle mental and physical stress Improve physical working conditions Maintain a fair-minded workplace.

strengthens the immune system. ‡ Exercise: builds fitness.Personal Coping Strategies Be aware of the problem ‡ Take responsibility for doing something about it. improves sleep. ‡ ‡ Try new teaching techniques to battle repetitiveness including team teaching Learn to distinguish the aspects that can and cannot be changed within the organization and distinguishing between the demands of the job and demands placed on oneself. provides a sense of wellbeing (endorphins). ‡ Seek assistance from the employee-assistance program. aids concentration. reduces tension. ‡ .

p. Stop the negative messages flooding your mind.Steps for Breaking Out of the Negative Stress Cycle 1. 2. Choose to find a solution (Managing Stress. 3. Reflect on the situation 4. Breathe by taking a deep breath and slowly letting the air out.27) .

From: Get a grip! Overcoming Stress and Thriving in the Workplace. ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Find some downtime at work Stay away from office politics Avoid the grapevine Deal with change better Watch what you say to yourself Do a plus-minus analysis Do not bring it home Find some time to relax at home Hang out with positive people ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Turn off the TV Count your blessings every day Do not sweat the petty stuff Rituals versus Change Get a thorough exam Get enough sleep Learn to manage your anger Share problems with others Smile a lot! .

32.csa. 1997. LISA: Library and Information Science Abstracts.proquest. Losyk.com/ (accessed October 13. (A 2004 version of their powerpoint is available online via www.Reference List Barnett. ABIInform http://www.´ LOEX 2003.6 (June 2008): 22. Rutgers University. Justin." Reference and User Services Quarterly 42. and Danny P. 2006: 33. 2008). AAT 3066762 Van Fleet. Janette S. 2002. Peter J. ³The Characteristics of Bibliographic Instruction in Relation to the causes and symptoms of burnout. Leiter. 2008 <www. Wallace. Phoenix: Oryx Press. Lisa and Melissa Browne. Katherine Harris. ³Making Work Better. Caputo. The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It. ³Fanning the Flames: Strategies for Combatting Burnout and Reinvigorating Instruction.edu/library/acrl/barnharr.niagara. "Virtual Libraries . An Assessment of Burnout in Academic Librarians in America Using the Maslach Burnout Inventory (The MBI). (accessed February 25. . Bob Get a Grip! Overcoming Stress and Thriving in the Workplace. Ray. Karen A. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict.´ RQ. 2007. Stress and Burnout in Library Service. Managing Stress: Expert Solutions to Everyday Challenges. 2008).´ Occupational Health 60. Jarrod M.2 (Sept. 2005. Boston: Harvard Business School Press. employee burnout and the moderating effects of coping strategies. CSA. http://www. 2008). 1991.ppt) Becker. ³Just Relax. 24 Oct.´ Professional Engineering. Bernice. Boston: Harvard Business School Pub. 2006): 146..3 (Spring 1993): 346. Connie. Haar. November 22.com>. ³The downside of coping: Work-family conflict. Ann Arbor: UMI. Sally. Cunningham.3 (2003): 188-91. O¶Reilly. Hoboken: John Wiley & Sons. Frost. 2003.Real Threats: Technostress and Virtual Reference.´ Journal of Management and Organization. 12. Maslach. (accessed October 13.proquest.com/. Diss. Christine and Michael P. San Francisco: Jossey-Bass.

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