Training Centre Diploma in NVQ-2 ( Care ) Oral Questions/ Written Candidate name : Md Habibur Rahman Assessor : Date :

SHC 021 1.1 Identify different reasons people communicate
Ans: We are social being and always depend on each others in everyday life. People communicate to build and maintain relationships - family, parenting, community. Communication is necessary for emotional intimacy. People communicate to conduct business/commerce, to help/support each other, to learn/educate, for pleasure - story telling, film, music, art, theatre, etc.

1.2 Explain how effective communication affects all aspect of own work.
Ans: Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. We used to do different type of jobs in our care job like Child care, vulnerable adult care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service.

1.3 Explain why its important to observe an individuals reactions when communicating
with them? Ans: Several cases the service user could not able to respond while communicating with us but their body language, gesture or expression. And it’s important to view reactions, because only about 70-80% of communication is verbal, meaning that we are gong to be missing out on a large part of communication if we aren't paying attention to peoples facial and bodily reactions.

2.1 Find out the individual's communication, language needs, wishes and preference?
Ans: As a Care Planning for a patient, our best reference is the patient. We should use conversation and questions to find out what the patient understands, what language he is most comfortable using and how the system/facility can supply the materials and services to ensure his safety, health and well being. This is an interpersonal skill that is developed through experience, not one that can be researched on line.

background noise.1 Explain the term confidentiality.1 Identify barriers of effective communication? Ans.2 Demonstrate how to reduce barriers to communication in different ways? Ans We need to access first whether if any communication barriers I mentioned above in the 3. a hearing aid is not working. There are a lot of communication barrier we can see while with service user like sensory impairment. Sometimes we can get the information about service user communication barriers in the Service User Book or from the office or their family friends who look after them or a nurse or a doctor. repetitive behaviours. . 4. their relatives who are looking after them. objects of reference. 2. 3. and after finding that we need to concentrate to remove it so that we can offer effective to the service user. If the hearing aid is not in service users hear or the battery is down or it is not on we should fix it before communicating. wishes and performances. mumbling. being a separate room or place. insufficient light while reading etc. Before sign in any service user we can get communication and all other related information from our care office/Line Manager.2 Demonstrate communication methods that meet an individuals communication needs. pictures. Communication barriers may have to cause a negative impact in our care job. the use of signs. 3.3 Show how and when to seek advice about communication? Ans. slang. learning disabilities. For example.1.It can be done by getting information about service user from the care plan. human and technological aids to communication etc by which we could get to know their needs. different language. other non verbal forms of communication. wishes and performances? Communication methods could include: verbal and non-verbal way of communication including the individual’s preferred spoken language. There is different types of communication way 3. 3.3 Demonstrate way to check that communication has been understood. symbols.4 Identify sources of information and support or services to enable more effective communication. communication passports. 2. consulting with the line manager. writing.

4 Explain how and when to seek advice about confidentially. In another word “ To keep service users information secret and not to disclose it even to authorised person unless it is necessary. While the cases like I mentioned above in the 4.” It is every service user’s right on the basis of trusting and positive working relationship. Ans: These are the situation might need to be passed on. but the service user do not say anything. accident or an emergency situation with a Service User. in line with agreed ways of working.3.. Ans : In the time of abuse. 4.2 Demonstrate confidentiality in day to day communication. a care worker should discuss with supervisor confidentially and ask for advice and direction.g. Candidate signature Assessor Signature Date : Md Habibur Rahman : : 29/03/11 . risk assessments and reports. social. Traditionally. Every carer should need to maintain confidentiality for each individual service user of his personal. Ans: There is a specific important piece of legislation called Data Protection Act. mentally of financially. We should not disclose or discuss with our colleague.  Or if we believe that the lifestyle of service user e.  A service user says that they suspect another Care worker of stealing but does not want to anything as it could get the person in trouble.  When service user has marks of bruises which I suspect may have been caused by family members of other member of staff. 4. 4. physical or financial maters including Service User Plan. drinking excessive amount of Alcohol is putting their health at serious risk. 1988 has introduced if UK to protect the right of everyone.3 Describe situations where information normally considered to be confidential might need to be passed on. co-worker or a person without the consent of service user that might harm him physically. in care ethics has viewed the duty of confidentiality as a relatively non-negotiable tenet of code of Care practice. record sheet.Ans: Confidentiality means to ensure that information is accessible only to those authorized to have access. we need to inform our line manager and ask for advice.


Range Covered .EXCEL Training Centre Oral Questions/ Written Candidate name : Md Habibur Rahman Unit/ Level : SHC 021 Oral Questions Answer Given Assessor Date : : Units / Element.

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