A FUNCTIONAL PROJECT ON Stress Management Among Bank Employees Submitted in partial fulfillment of the requirement for the award



The satisfaction that accomplishes the successful completion of any work is when we say thank you to the people who made it possible, whose constant encouragement and guidance has been a source of inspiration throughout the course of the my project. I would like to express my deep sense of gratitude to the management of the State Bank Of India, Axis Bank and HDFC Bokaro Steel City for giving me an opportunity to complete my training. I also express my deep senses of gratitude to my project guide

Prof.Mr. Anand Kumar, his valuable guidance during the training. I also express my sincere thanks to HOD of management department of BIT MESRA Dr.S.K.Bose, and my internal guide Dr.Manju Bhagat , for their valuable guidance. I am also indebt to my family members and friends for their valuable help and cooperation throughout the training.

Jyoti MBA/1101/09-IVth sem


I hereby declare that this project report entitled “Study Of Stress Management among Bank Employees” is the result of my own efforts in and as a part of the curriculum in “Master of Business Administration (MBA)” in Birla Institute of Technology, Mesra, Ranchi. I hereby declare that this is an authentic pieces of work carried out under my supervision .To the best of my knowledge the content of this project does not form a basis for the award of any previous degree to any one else.

Jyoti MBA/1101/09 Birla Institute of Technology, Mesra.



The foregoing project entitle “Study Of Stress Management among Bank Employees” is hereby approved as a creditable study of research topic and has been presented in a satisfactory manner to warranty its acceptance as pre-requisite to the degree for which it submitted . It understood that by this approval ,the undersigned do not necessarily endorse any conclusion drawn or opinion expressed therein, but approve the project for which it is submitted .

(Internal Examiner)

(External Examiner)


The study of human resource management is one of the major criteria in the corporate sector. Human resource is the heart of the organization. By this research project we will be able to know to reduce the stress level of the employees working in the bank. By this way the productivity of the employee increases. Now a day the corporate sector is booming in a high speed that the people have to work for prolonged hours to maintain the standard of living and achieve their basic needs. So is the condition in the hospitals, colleges, BPO’s and lots of other places. In spit of having the modern technologies and facilities, people are feeling themselves to be work loaded and stressed. Stress arises because of many reasons which are discussed in the following project. The project report also contain techniques how to reduce the stress and overcome such problems. To identify the level of stress among the people who work I have tried to survey the people working in hospitals, BPO’s and other industries as well as institutes. Stress arises because of unfulfilled wants, lack of job satisfaction etc. before starting the topic of stress; let’s first understand the importance of human resource.


My research work includes two questionnaires. For more detailed study the types of the stress is also defined. o Research flowchart o Limitation of survey o Advantages and disadvantages of written questionnaire 6 . o Burn out test o Stress analysis Questionnaire My research includes the research methodology which contains the information as follows: o Research objectives o Sampling (types and methods of sampling) o Research instrument o Data analysis and interpretation o Employee’s opinion to reduce stress.Executive Summery TITLE OF THE PROJECT: Study Of Stress Management among Bank Employees This project gives us a detailed idea of what is stress and also the definition of stress is been defined. After the theoretical part I have included the research part. o Stress management o Workplace stress o Reducing of stress. By looking at the starting of the project you will find: o Introduction to Human resource o Introduction and Definition of stress o Stress in biological terms o What is stress? o Coping with stress at work place.

2 1. CONCEPTUAL FRAMEWORK (1.2.2 1. In simple word human 7 .2.2.1 1.4 2.6 1.1) INTRODUCTION TO HR Human Resource Management is an art of managing people at work in such a manner that they give their best to the organization.1 2.4 1.3 1.7 2 2.8 2.8.2 2.2.6 2.9 3 4 Content Conceptual Framework Introduction to HR Concept of stress Introduction to stress Stress in Biological terms What is stress Coping with stress at workplace Stress Management Workplace stress Reduce your stress Research Methodology Research objective Sampling Research instrument Data analysis and interpretation Employees opinion about how to reduce stress Research flowchart Time consideration Limitation of the survey Advantages of Written Questionnaires Disadvantages of Written Questionnaires Findings Bibliography Annexure Page no 1 1 3 3 8 9 11 15 18 22 27 27 29 32 36 48 50 51 52 52 53 55 58 59 1.1 2.o Finding INDEX No 1 1.8.5 1.5 2.2.3 2.7 2.1 1.

too such as education. it seems good to first define heterogeneous in the sense that they differ in personality. values. developing. 8 . and remunerating employees in organizations. welfare. Organizations are not mere bricks. and modes of thoughts. motivation and communication. motivating. They are people. They are applicable to non-business organizations. machineries or inventories. Decisions relating to employees must be integrated. performance appraisal and job evaluation. Effectiveness of an organization must result in betterment of services to customers in the form of high-quality product supplied at reasonable costs HRM function s is not confined to business establishment only. perception.specifically. orientation and placement. the activities included are HR planning. attitudes. job analysis and be sign. It focuses on people in organization. Decision made must influence the effectiveness of organization. The functions and principles are applied to acquisitioning. The scope of HRM is indeed vast.Before we define “Human Resource Management”. Human Resource Management is also a management function concerned with hiring.HRM involves the application of management functions and principles. HRM is a broad concept Personnel management and human resource development is a part of HRM.resource management refers to the quantitative aspects of employees working in an organization. maintain. emotions. training and development. health care. motives. and maintains people in an organization. industrial relations and the like. recruitment and selection. It is the who staff and manage organizations. mortar. safety and health. Decision on different aspect of employees must be consistent with other human resource decisions. employee and executive remuneration. All major activities in the working life of his or her entry into an organization until he or she leaves-come under the previews of HRM. recreation etc.

1) INTRODUCTION TO STRESS 9 .2) CONCEPT OF STRESS (1. of controlling human resources achievement organization goals.2. In fact it is said that all the development comes from the human mind.Human resource management plays an important role in the development process of modern economy.” (1. “ Human maintaining Resource and Management is a process for of producing effective development.

” In short. What complicates this is that intuitively we all feel that we know what stress is. A definition should therefore be obvious…except that it is not. as it is something we have all experienced. His view in 1956 was that “stress is not necessarily something bad – it all depends on how you take it. Since then.” Selye believed that the biochemical effects of stress would be experienced irrespective of whether the situation was positive or negative. These effects have rarely been observed in positive situations. with a range of harmful biochemical and long-term effects. while that of failure. creative successful work is beneficial. there seems to have been something approaching open warfare between competing theories and definitions: Views have been passionately held and aggressively defended. a great deal of further research has been conducted. The stress of exhilarating. Stress is now viewed as a "bad thing". The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize. 10 . The stress response inside us is therefore part instinct and part to do with the way we think. During this time. Some of the theories behind it are now settled and accepted. Definition: Hans Selye was one of the founding fathers of stress research. others are still being researched and debated. and ideas have moved on. it's what we feel when we think we've lost control of events. humiliation or infection is detrimental. although we also recognize that there is an intertwined instinctive stress response to unexpected events.A lot of research has been conducted into stress over the last hundred years. This is the main definition used by this section of Mind Tools.

Stress (Neo-Psychedelic band). physiological or psychological stress. card game Stress (linguistics). Stress (band). from the late 1980's. Stress (punk band). positive stress that can lead to improved long-term functioning Workplace stress. phonological use of prominence in language Stress (physics). Stress is a measure of the average amount of force exerted per unit area. Biological • Stress (biological). some types include: o Chronic stress. the stress at which a material begins to deform plastically. stress caused by employment o o Music • • • • • Accent (music). the average amount of force exerted per unit area. an early '80s melodic rock band from San Diego. Stress. Yield stress. It is a measure of the intensity of the total internal forces acting within a body across 11 . the stress applied to materials resulting in their compaction. persistent stress which can lead to illness and mental disorder Eustress.The types of stress are as follows Mechanical • • • Stress (physics). the average amount of force exerted per unit area. Compressive stress. an early '80s punk rock band from Athens. a song by the French band Justice on their debut album Other • • Stress (game).

It was introduced into the theory of elasticity by Cauchy around 1822. as a reaction to external applied forces and body forces. In general. Stress is a concept that is based on the concept of continuum. including exercise. healthy diet. Ensuring a healthy diet containing magnesium may help control or eliminate stress. Chronic stress is potentially damaging.imaginary internal surfaces. stress management. relaxation techniques. adequate rest. in those individuals with lower levels of magnesium or those who have a magnesium 12 . Symptoms of chronic stress can be: • • • • • • • upset stomach headache backache insomnia anxiety depression anger In the most severe cases it can lead to panic attacks or a panic disorder. also called engineering or nominal stress. Chronic Stress Chronic stress is stress that lasts a long time or occurs frequently. stress is expressed as Where Is the average stress. and Is the force acting over the area . There are a variety of methods to control chronic stress. and relaxing hobbies.

and a whole host of other negative medical conditions caused by a magnesium deficiency. Usually. columns.an increase of compressive force F leads to structural failure due to buckling at lower stress than the compressive strength. It has been discovered that there is a huge upsurge in the number of people who suffer from this condition. failure will occur as yield for materials with ductile behavior (most metals. Chronic stress can also lead to a magnesium deficiency. According to the properties of the material.2) Stress in Biological terms: 13 . etc). cast iron. usually with negative values to indicate the compaction. then this material is under compression. Loading a structural element or a specimen will increase the compressive stress until the reach of compressive strength.deficiency. etc. However in geotechnical engineering. Compressive stress: Compressive stress is the stress applied to materials resulting in their compaction (decrease of volume). A very large number of these new cases suffer from insomnia. some soils and plastics) or as rupture for brittle behavior (geometries. When a material is subjected to compressive stress. (1. the authors found that stress plays a role in triggering or worsening depression and cardiovascular disease and in speeding the progression of HIV/AIDS. Compressive stress has stress units (force per unit area). leads to shortening. In a review of the scientific literature on the relationship between stress and disease. which can be a factor in continued chronic stress. In long. compressive stress applied to bars. glass. compressive stress is represented with positive values.such as columns or truss bars -.2. slender structural elements -.

such as headaches and accelerated heart rate. can be an adaptive response prompting the activation of internal resources to meet challenges and achieve goals. In our fast paced world. shortterm resistance as a coping mechanism. whether you are a student or a working adult. it is impossible to live without stress. inability to concentrate and a variety of physical reactions. muscular tension. Stress in certain circumstances may be experienced positively. It covers a huge range of phenomena from mild irritation to the kind of severe problems that might result in a real breakdown of health. whether actual or imagined. There is both positive 14 . (1. He later broadened and popularized the concept to include the perceptions and responses of humans trying to adapt to the challenges of everyday life. It refers to the inability of a human or animal body to respond.2. Eustress. leading to emotional and physical pressure.3) what is Stress? Stress refers to the strain from the conflict between our external environment and us. a way of referring to problems and eliciting sympathy without being explicitly confessional. and "stressor" to the perceived threat. It also became a euphemism. just "stressed out". and exhaustion. "stress" refers to the reaction of the organism. In popular usage almost any event or situation between these extremes could be described as stressful. The term is commonly used by laypersons in a metaphorical rather than literal or biological sense. Common stress symptoms include irritability. for example. It includes a state of alarm and adrenaline production. In Selye's terminology. as a catch-all for any perceived difficulties in life.Stress is a biological term which refers to the consequences of the failure of a human or animal body to respond appropriately to emotional or physical threats to the organism. The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to identify physiological responses in laboratory animals.

Hence. The presence of a deadline. This could be during 15 . and bereavement stressors. For example. threat. positive stress. Competition at work and an increased workload can also cause greater levels of stress. Common lifestyle stressors include performance. It is important to keep this in mind. irritability and in extreme cases. breathlessness. can help an individual to function at optimal effectiveness and efficiency. On the other hand. for example. headaches and an inability to focus. How do you identify if you are suffering from excessive stress? Psychological symptoms commonly experienced include insomnia. to name a few.and negative stress. excessive sweating and stomachaches. as well as how to identify if you are performing at your optimal stress level (OSL) or if you are experiencing negative stress. It is also your first step towards developing techniques to managing your stress levels. also known as eustress. heart palpitations. depending on each individual’s unique perception of the tension between the two forces. it is evident that some form of positive stress can add more color and vibrancy to our lives. headaches. The individual will experience symptoms such as tensions. whilst some stress may be seen as a motivating force. Modern day stresses can take the form of monetary needs. Not all stress is bad. or emotional frictions. can push us to make the most of our time and produce greater efficiency. it is important to manage stress levels so that it does not have an adverse impact on your health and relationships. and not on eradicating the presence of stress in our lives. and that which causes stress is also known as a stressor. This knowledge will help you to identify when you need to take a break. as stress management refers to using stress to our advantage. What causes stress? There are many different causes of stress. Part of managing your stress levels include learning about how stress can affect you emotionally and physically. Physical symptoms take the form of heart palpitations. or perhaps seek professional help. Performance stressors are triggered when an individual is placed in a situation where he feels a need to excel. negative stress can result in mental and physical strain. Hence.

and harness the power of positive stress to help us achieve more. or giving a speech. Negative stress can cause many physical and psychological problems. distress. allowing them to derive the inspiration and strength that is needed. stress is everywhere and definitely unavoidable. which prepares your mind and body for the imminent challenges that it has perceived. we must learn to tell when we have crossed the line from positive to negative stress. Good stress v/s Bad stress: Stress has often been misunderstood to be negative. Thus. whilst positive stress can be very helpful for us. and know that it is a negative form of stress. namely eustress. Lastly. bereavement stressors occur when there is a sense of loss such as the death of a loved one. there are various stressors. In order to do so. or a prized possession. lunch with the boss. resulting in a higher heart rate. Distress We are familiar with this word.performance appraisals. In our everyday lives. such as an economic downturn. Eustress is a natural physical reaction by your body which increases blood flow to your muscles. and even more varied methods and techniques of dealing with stress and turning it to our advantages. with few people acknowledging the importance and usefulness of positive stress. hence our emphasis should be on differentiating between what is good stress. This occurs when the mind and body is unable to cope with changes. hyper stress and hypo stress. There are 4 main categories of stress. Eustress: this is a positive form of stress. or from an accident. Here’s how we differentiate between them. This will help us to learn to cope with negative stress. and what is bad. and usually occurs when there 16 . Athletes before a competition or perhaps a manager before a major presentation would do well with eustress. Threat stressors are usually when the current situation poses a dangerous threat.

If the job scope is boring and repetitive. If you suspect that you are suffering from hyper stress. the proverbial straws that broke the camel’s back. This is due to an insufficient amount of stress. whereas eustress is a positive form of stress. and are cumulative in nature. On the other hand. depending on a person's way of adapting to a change that has caused it. having negative implications. Hyper stress This is another form of negative stress that occurs when the individual is unable to cope with the workload. but does not last for long.are deviations from the norm. They can be categorized into acute stress and chronic stress. hypo stress occurs when a person has nothing to do with his time and feels constantly bored and unmotivated. Trigger events for distress can be a change in job scope or routine that the person is unable to handle or cope with. Acute stress is intense. Companies should avoid having workers who experience hypo stress as this will cause productivity and mindfulness to fall. It is important for you to recognize that your body needs a break. 17 . Distress is the most commonly-referred to type of stress. usually related to desirable events in person's life. Examples include highly stressful jobs. it would be a good idea to implement some form of job rotation so that there is always something new to learn. Hypo stress Lastly. or you may end up with severe and chronic physical and psychological reactions. Both can be equally taxing on the body. chronic stress persists over a long period of time. The types of stress are named as eustress and distress. which require longer working hours than the individual can handle. you are likely to have sudden emotional breakdowns over insignificant issues. hence some stress is inevitable and helpful to us.

it is up to you to make sure that you can cope with stress at your workplace. as being able to identify signs of being stressed can help you to take steps to ensure that your overall quality of life does not 18 . translating into greater productivity.2. Step 1: Raising Awareness Help yourself to identify when you are facing rising levels of stress. Here are 3 simple steps to help you with coping with stress in the workplace.4) Coping with Stress at Work place With the rapid advancement of technology. not all companies have such measures in place. Hence. the stresses faced at work have also increased. occupational stress is one of the most commonly cited stressors faced by people all over the world. This is important. Some companies organize parties and make their employees feel valued at work. More and more people are feeling isolated and disrespected at work. What is the reason for this? There is partly the fear from being retrenched in bad times. too much stress can result in negative impacts such as reduced effectiveness and efficiency. tipping the scales from positive to negative. Undoubtedly. However.(1. leading to greater job insecurity on the part of those who remain. and some have not gotten it quite right. Many companies have taken to consulting experts and professionals on ways to increase connectedness and motivation of their employees. Whilst some stress is good for motivation and increasing efficiency. Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. These are measures to motivate employees and help them to feel secure at their jobs. hence the term “Monday Blues”. and this has led to greater occupational stress. Many people dread going to work. and use it to help you work better.

the problem will only snowball. External stressors refer to things beyond your control. such as excessive sweating or heart palpitations. 19 . leading to disastrous consequences to your health and overall wellbeing. or that are likely stressors. If you experience any of these reactions. such as the environment or your colleagues at work.drop. If it is an internal stressor. These stressors can be external and internal. Often. stop your thought process until you are able to deal with it logically. and if you are constantly worried. This can be through different methods. If left unacknowledged. you need to calm your mind and body so as to stave off the reactions and cope with it in a positive way. irritability or the need to escape. If a situation is triggering your stress and you are unable to calm down. Internal stressors refer to your own thinking and attitude. remove yourself from it. Alternatively. Step 3: Coping with Stress In order to deal with the situation that is causing you stress. we can change the way that we cope with it. Keep a diary or a list of events that have caused you to feel strong negative emotions. Step 2: Identify the Cause You need to be able to analyze the situation and identify what is causing the rise in stress. This will help you to identify the causes of your stress. you can try implementing relaxation techniques such as deep breathing. or the onset of headaches. Whilst it is not always possible to eradicate them. Go outside and take a walk to calm down. such as taking time off. identify if you are feeling any overwhelming negative emotions. You can identify if you are feeling stressed by checking if you have any physical or psychological reactions. we only start reacting to stress when a combination of stressors working together exceeds our ability to cope.

can induce risky body-mind disorders. Recognizing a stressor: It is important to recognize whether you are under stress or out of it. mind-body exhaustion or our erring attitudes. cardiovascular and nervous systems and lead individuals to habitual addictions. Like "stress reactions". Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. and you need to condition your mind and practice them so that you can implement it when you are feeling stressed. sleeplessness. This also happens 20 . be it our anxiety. (1. As a relaxation response the body tries to get back balance in its homeostasis. either quick or constant. However hard we try to go beyond a stress situation. tension.The key to making these 3 steps work for you is to practice them.2. Unfortunately. even if we are under the influence of a stressful condition and our body reacts to it internally as well as externally. nervousness and muscle cramps can all result in chronic health problems. if not escapable. Stress. are fairly manageable and treatable. tightened muscles and an exhausted mind crave for looseness. Immediate disorders such as dizzy spells. They may also affect our immune. These are not instantaneous solutions. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. today. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. and restore the energy level. Many times. we fail to realize that we are reacting under stress. Moreover. The knotted nerves. anxiety attacks. which are inter-linked with stress. we tend to overlook causes of stress and the conditions triggered by those.5) Stress Management Stress management is the need of the hour. we don't get relaxing and soothing situations without asking. In such unsettling moments we often forget that stressors. To be relaxed we have to strive to create such situations.

adventurous sports or having a baby. more often than not. The emotions we experience directly affect our immune system. It is important to remain attentive to such symptoms and to learn to cope with the situations. Dr. The body constantly tries to tell us through symptoms such as rapid palpitation. which are converted to cortical in the blood stream. These have an immunosuppressive effect. Being able to laugh stress away is the smartest way to ward off its effects. stress may mount when one is coerced into undertaking some work against one'swill. when we encounter them voluntarily. when we are compelled into such situations against our will or knowledge. But. The positive emotions can create neurochemical changes that buffer the immunosuppressive effects of stress. promotion or layoff. We cope better with stressful situation. Laughter: Adopting a humorous view towards life's situations can take the edge off everyday stressors. A sense of humor also allows us to perceive and appreciate the incongruities of life and provides moments of delight. the adrenal gland releases corticosteroids. For instance. During stress. In cases of relocation. tight muscles or various body aches that something is wrong. Stanley Tan at Loma Linda University School of Medicine have produced carefully controlled studies showing that the experience of laughter lowers serum cortical 21 . dizzy spells.when the causes of stress are there long enough for us to get habituated to them. we tend to respond positively under stress. Lee Berk and fellow researcher Dr. we wilt at the face of unknown and imagined threats. Not being too serious or in a constant alert mode helps maintain the equanimity of mind and promote clear thinking.

or needs of the worker. Laughter also increases the number of T cells that have suppresser receptors. including psychological disorders (e. dopac. • Reduces stress hormones (studies shows. associated with stress response). What Laughter Can Do Against Stress And Its Effects? • Laughter lowers blood pressure and reduces hypertension. • Boosts immune function by raising levels of infection-fighting T-cells. • Laughter triggers the release of endorphins—body's natural painkillers. • Laughter cleanses the lungs and body tissues of accumulated stale air as it empties more air than it takes in..levels. and growth hormone. increases the amount and activity of T lymphocytes—the natural killer cells. (1. • It provides good cardiac conditioning especially for those who are unable to perform physical exercise.g. • Produces a general sense of well-being. relaxation and fluent blood circulation in body. laughter induces reduction of at least four of neuroendocrine hormones—epinephrine. resources. depression. anxiety. post-traumatic stress disorder) and 22 . disease-fighting proteins called Gamma-interferon and disease-destroying antibodies called B-cells. cortical. • It increases muscle flexion.6) Workplace Stress Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities. It is beneficial for patients suffering from emphysema and other respiratory ailments. Stress-related disorders encompass a broad array of conditions.2.

In turn. maladaptive behaviors (e. In a 1998 study of 46. concentration and memory problems). etc. aggression. About one-third of workers report high levels of stress. dissatisfaction. health care costs were nearly 50% greater for workers reporting high levels of stress in comparison to “low risk” workers.other types of emotional strain (e. fatigue. Job stress is also associated with various biological reactions that may lead ultimately to compromised health. Evidence also suggests that stress is the major cause of turnover in organizations.).g.000 workers. and cognitive impairment (e. Three-quarters of employees believe the worker has more on-thejob stress than a generation ago. such as cardiovascular disease. for workers reporting high levels of both stress and depression. Views differ on the importance of worker characteristics versus working conditions as the 23 . it is widely believed that job stress increases the risk for development of back and upperextremity musculoskeletal disorders.g. Health and Healthcare Utilization Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. The increment rose to nearly 150%.700 per person annually. substance abuse). One-quarter of employees view their jobs as the number one stressor in their lives. Stress is a prevalent and costly problem in today's workplace. Additionally. Causes of Workplace Stress Job stress results from the interaction of the worker and the conditions of work. an increase of more than $1... tension. High levels of stress are associated with substantial increases in health service utilization. Workers who report experiencing stress at work also show excessive health care utilization. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. these conditions may lead to poor work performance or even injury.. periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses.g. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations.

These figures represent a considerable increase over the previous three decades. Results showed a trend across these periods suggestive of increasing work intensity. scientific evidence suggests that certain working conditions are stressful to most people. and disturbed relationships with family. differences in individual characteristics such as personality and coping skills are most important in predicting whether certain job conditions will result in stress-in other words.primary cause of job stress. According to the Department of Labor. Signs of Workplace Stress Mood and sleep disturbances. The differing viewpoints suggest different ways to prevent stress at work. were conducted in Member States of the European Union in 1990. In 1990. increasing to 54% in 1995 and to 56% in 2000. increasing to 56% in 1995 and 60 % in 2000. an increase in extended work weeks (>40 hours) by men. and 2000. no change was noted in the period 1995–2000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. By one estimate. friends and girlfriends or boyfriends are examples of stress-related problems. especially for women. Such evidence argues for a greater emphasis on working conditions as the key source of job stress. the percentage of workers reporting that they worked at high speeds at least onefourth of their working time was 48%. including conditions recognized as risk factors for job stress. A substantial percentage of Americans work very long hours. and for job redesign as a primary prevention strategy. what is stressful for one person may not be a problem for someone else. there has been an upward trend in hours worked among employed women. more than 26% of men and more than 11% of women worked 50 hours per week or more in 2000. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. Personal interview surveys of working conditions. and a considerable increase in combined working hours among working couples. Similarly. According to one school of thought. particularly couples with young children. Although the importance of individual differences cannot be ignored. 1995. The effects of job stress on chronic diseases are more difficult to see because chronic 24 . upset stomach and headache. However. 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990.

and opportunities for workers to use their skills. stimulation. Discrimination inside the workplace. (2) changes in hospital policies and procedures to reduce organizational sources of stress.diseases take a long time to develop and can be influenced by many factors other than stress. evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease. and psychological disorders. Design jobs to provide meaning. (e. nationality and language ) • • • • • • St. Establish work schedules that are compatible with demands and responsibilities outside the job. In one study. Clearly define workers' roles and responsibilities. Give workers opportunities to participate in decisions and actions affecting their jobs. Program activities included (1) employee and management education on job stress. and (3) establishment of employee assistance programs. there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention 25 . musculoskeletal disorders. Improve communications-reduce uncertainty about career development and future employment prospects.g. Paul Fire and Marine Insurance Company conducted several studies on the effects of stress prevention programs in hospital settings. How to Change the Organization to Prevent Job Stress • • Ensure that the workload is in line with workers' capabilities and resources. the frequency of medication errors declined by 50% after prevention activities was implemented in a 700-bed hospital. Provide opportunities for social interaction among workers. Prevention A combination of organizational change and stress management is often the most useful approach for preventing stress at work. In a second study. Nonetheless.

high-pressure role. put yourself down. Job analysis: . We can choose to ignore this. that we have so much to do that we do a poor quality job and that we neglect other areas of our life. This helps you get the greatest return from the work you do. The risks here are that we become exhausted.We have all experienced that appalling sense of having far too much work to do and too little time to do it in. 2. The alternative is to work more intelligently. Job Analysis is a useful technique for getting a firm grip on what really is important in your job so that you are able to perform excellently. While this may seem obvious. and work unreasonably long hours to stay on top of our workload. doubt your abilities. In contrast. by focusing on the things that are important for job success and reducing the time we spend on low priority tasks. The first of the action-oriented skills that we look at is Job Analysis. Rational & positive thinking: You are thinking negatively when you fear the future. you can focus on these activities and minimize work on other tasks as much as possible. Negative thinking damages confidence.7) Reduce your stress 1. (1. By understanding the priorities in your job. It helps you to cut through clutter and distraction to get to the heart of what you need to do. Job Analysis is a key technique for managing job overload – an important source of stress. fast-moving. To do an excellent job.2. in the hurly-burly of a new. and keep your workload under control. Each of these can lead to intense stress. criticize yourself for errors.activities. Job Analysis is the first step in doing this. you need to fully understand what is expected of you. or expect failure. 26 . harms performance and paralyzes mental skills. there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities. and what constitutes success within it. it is oftentimes something that is easy to overlook.

we do not challenge them properly.Unfortunately. Then let them go. When you analyze your diary at the end of the period. Tackle these as a priority using the techniques below. Do not suppress any thoughts. with their significance having barely been noticed. Thought awareness is the first step in the process of managing negative thoughts. Since we barely realize that they were there. Here are some typical negative thoughts you might experience when preparing to give a major presentation: • Fear about the quality of your performance or of problems that may interfere with it. do their damage and flit back out again. • • Dwelling on the negative consequences of a poor performance. you should be able to see the most common and the most damaging thoughts. Instead. negative thoughts tend to flit into our consciousness. Another more general approach to Thought Awareness comes with logging stress in your Stress Diary. One approach to it is to observe your "stream of consciousness" as you think about the thing you're trying to achieve which is stressful. Thought Awareness is the process by which you observe your thoughts and become aware of what is going through your head. as you cannot manage thoughts that you are unaware of. just let them run their course while you watch them. • Worry about how the audience (especially important people in it like your boss) or the press may react to you. Rational Thinking 27 . which means that they can be completely incorrect and wrong. and write them down on our free worksheet as they occur. or Self-criticism over a less-than-perfect rehearsal.

but that doesn't mean you're bad at your job. then you should be satisfied. the following challenges could be made to the negative thoughts we identified earlier: • Feelings of inadequacy: Have you trained yourself as well as you reasonably should have? Do you have the experience and resources you need to make the presentation? Have you planned. If people are not fair. then remind yourself that the purpose of the practice is to identify areas for improvement. and have you taken steps to reduce the likelihood of them happening or their impact if they do? What will you do if they occur? And what do you need others to do for you? • Worry about other people's reactions: If you have prepared well. you made a mistake at work. the best thing to do is ignore their comments and rise above them. you've done as much as you can to give a good performance. and you do the best you can. prepared and rehearsed enough? If you have done all of these. • Problems with issues outside your control: Have you identified the risks of these things happening. Look at every thought you wrote down and challenge it rationally. OK. Ask yourself whether the thought is reasonable. 28 . • Worries about performance during rehearsal: If some of your practice was less than perfect. What evidence is there for and against the thought? Would your colleagues and mentors agree or disagree with it? Looking at the examples. then fair people are likely to respond well. Tip: Don't make the mistake of generalizing a single incident.The next step in dealing with negative thinking is to challenge the negative thoughts that you identified using the Thought Awareness technique. so that these can be sorted out before the performance. If you perform as well as you reasonably can.

positive thoughts and affirmations to counter any remaining negativity. Look at the list of negative thoughts and imagine the negative thoughts were written by someone you were giving objective advice to. It can also be useful to look at the situation and see if there are any useful opportunities that are offered by it. rational assessments of facts that you made using Rational Thinking. you can use them to undo the damage that negative thinking may have done to your self-confidence. which everyone has to go through at some stage. are expressed in the present tense and have strong emotional content. you should already be feeling more positive. Just because you're finding these new responsibilities stressful now. and don't just reflect a lack of experience. imagine that you are your best friend or a respected coach or mentor. Tip: If you find it difficult to look at your negative thoughts objectively. When you challenge negative thoughts rationally. Where there is some substance. make sure you take the long view about incidents that you're finding stressful. positive affirmations might be: 29 . By basing your affirmations on the clear. The final step is to prepare rational. doesn't mean that they will ALWAYS be so for you in the future. Then. Positive Thinking & Opportunity Seeking By now. Continuing the examples above.Similarly. Tip: Your affirmations will be strongest if they are specific. you should be able to see quickly whether the thoughts are wrong or whether they have some substance to them. However. take appropriate action. make sure that your negative thoughts are genuinely important to achieving your goals. think how you would challenge these thoughts.

This has put me in a position where I can deliver a great performance. As well as allowing you to structure useful affirmations. I am well positioned to give an excellent performance.1) Research Objective: Stress is a dynamic condition in witch an individual is confronted with an opportunity. This is a complicated definition. Stress is not necessarily bad in and of itself. demand or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. and you may open up new career opportunities. successfully overcoming the situations causing the original negative thinking will open up opportunities. I am very well placed to react flexibly to events. You will acquire new skills.• Problems during practice: "I have learned from my rehearsals. write these affirmations down on your worksheet so that you can use them when you need them. I am going to perform well and enjoy the event. I will rise above any unfair criticism in a mature and professional way." • Worry about other people's reaction: "Fair people will react well to a good performance. It’s an opportunity when it 30 . 2." • Worries about performance: "I have prepared well and rehearsed thoroughly. it also has a positive value." • Problems issues outside your control: "I have thought through everything that might reasonably happen and have planned how I can handle all likely contingencies. In the examples above. you will be seen as someone who can handle difficult challenges. part of Positive Thinking is to look at opportunities that the situation might offer to you. Research Methodology (2." If appropriate. Although stress is typically discussed in a negative context.

Distress is the most commonly-referred to type of stress. Such individuals often use stress positively to rise to the occasion and perform at or near their maximum. Immediate disorders such as dizzy spells. Similarly. The employees who have the simple table work also have to face the problem of stress. are fairly manageable and treatable. Moreover. anxiety attacks. be it our anxiety.offers potential gain. Consider for example. But it is different in the case of bank employees. Due to recession the banking sector is also facing the problem of employee cut-offs and so the work load of the existing employees increases and the feel stressed. tension. 31 . cardiovascular and nervous systems and lead individuals to habitual addictions. nervousness and muscle cramps can all result in chronic health problems. either quick or constant. However hard we try to go beyond a stress situation. having negative implications. Stress management is the need of the hour. depending on a person's way of adapting to a change that has caused it. The types of stress are named as eustress and distress. many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the quality of their work and the satisfaction the get from their job. Both can be equally taxing on the body. They may also affect our immune. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Stress. we tend to overlook causes of stress and the conditions triggered by those. can induce risky body-mind disorders. In such unsettling moments we often forget that stressors. and are cumulative in nature. The bank employees are the people who also have to achieve the certain target and so for the non achievement of target the employees remain stressed and tensed. which are inter-linked with stress. the superior performance that an athlete or stage performer gives in “clutch” situations. if not escapable. usually related to desirable events in person's life. mindbody exhaustion or our erring attitudes. whereas eustress is a positive form of stress. sleeplessness.

The knotted nerves. we don't get relaxing and soothing situations without asking. social life. Unfortunately.2) Sampling Sample: I have taken the sample of 35 employees from three different banks of Bokaro Steel City . today. output etc. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. Reason: As we find the employees of the bank to be more stressful as more and more employees are taking VRS and are dismissed because of inflation. I have selected only 32 . This research is to carry out the study that how much stressed the employees of the banks are and how do their stress affect their work life. To be relaxed we have to strive to create such situations. (2. tightened muscles and an exhausted mind crave for looseness.Like "stress reactions". so a sample of 14 to 15 employees are selected from all the three banks for the research of stress among them. All the employees were of the same designations. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. As a relaxation response the body tries to get back balance in its homeostasis. and restore the energy level.

In non probability sampling. There are no strict rules to follow. In non probability sampling. It is incumbent on the researcher to clearly define the target population. judgment sampling. Sampling methods are classified as either probability or non probability. the entire population will be sufficiently small. 33 . the population is too large for the researcher to attempt to survey all of its members. When there are very large populations. In probability samples. These include convenience sampling. Each member of the population has an equal and known chance of being selected. quota sampling. but carefully chosen sample can be used to represent the population. and snowball sampling. the degree to which the sample differs from the population remains unknown. and the researcher can include the entire population in the study. it is often difficult or impossible to identify every member of the population. Sometimes. This type of research is called a census study because data is gathered on every member of the population. members are selected from the population in some nonrandom manner. and stratified sampling. each member of the population has a known non-zero probability of being selected. When inferring to the population. Usually. Random sampling is the purest form of probability  sampling. The sample reflects the characteristics of the population from which it is drawn. and the researcher must rely on logic and judgment. results are reported plus or minus the sampling error. Sampling error is the degree to which a sample might differ from the population.those three banks which are affiliated to the public and are specialized in consumer needs fulfillment. Probability methods include random sampling. The population is defined in keeping with the objectives of the study. systematic sampling. so the pool of available subjects becomes biased. A small. The advantage of probability sampling is that sampling error can be calculated.

Stratified sampling is often used when one or more of the stratums in the population have a low incidence relative to the other stratums. When using this method. every Nth record is selected from a list of population members. As long as the list does not contain any hidden order. Random sampling is then used to select subjects from each stratum until the number of subjects in that stratum is proportional to its frequency in the population. It is also called an Nth name selection technique. this sampling method is as good as the random sampling method. For example. the sample is selected because they are convenient. As the name implies.  Convenience sampling is used in exploratory research where the researcher is interested in getting an inexpensive approximation of the truth. This non-probability method is often used during preliminary research efforts to get a gross estimate of the results. Its only advantage over the random sampling technique is simplicity. the 34 . Stratified sampling is commonly used probability  method that is superior to random sampling because it reduces sampling error. Systematic sampling is frequently used to select a specified number of records from a computer file. After the required sample size has been calculated. The researcher selects the sample based on judgment. A stratum is a subset of the population that shares at least one common characteristic. This is usually and extension of convenience sampling. Systematic sampling is often used instead of random sampling. without incurring the cost or time required to select a random sample. The researcher first identifies the relevant stratums and their actual representation in the population. a researcher may decide to draw the entire sample from one "representative" city. even though the population includes all cities. Judgment sampling is a common non-probability  method.

It may be extremely difficult or cost prohibitive to locate respondents in these situations. Snowball sampling relies on referrals from initial subjects to generate additional subjects. Snowball sampling is a special non-probability  method used when the desired sample characteristic is rare. This tool can help you check yourself for burnout.3) Research Instrument: Checking Yourself for Burnout Burnout occurs when passionate. committed people become deeply disillusioned with a job or career from which they have previously derived much of their identity and meaning.researcher must be confident that the chosen sample is truly representative of the entire population. where the stratums are filled by random sampling. It comes as the things that inspire passion and enthusiasm are stripped away. Quota sampling is the non-probability equivalent  of stratified sampling. 35 . (2. and tedious or unpleasant things crowd in. This differs from stratified sampling. While this technique can dramatically lower search costs. Like stratified sampling. Then convenience or judgment sampling is used to select the required number of subjects from each stratum. the researcher first identifies the stratums and their proportions as they are represented in the population. it comes at the expense of introducing bias because the technique itself reduces the likelihood that the sample will represent a good cross section from the population.

showing the score and interpretation in row 30. Fill in values appropriately on the sheet. (2. This will automatically calculate scores for you and interpret these scores. It helps you look at the way you feel about your job and your experiences at work.Introduction: This tool can help you check yourself for burnout. Using the Tool: • • Work through the table on paper and calculate values manually. If you choose to use the manual method.4) Data analysis and Interpretation The project report shows the information of the level of stress which the employees are facing as the period of recession is going the employee cut-off and turnover 36 . so that you can get a feel for whether you are at risk of burnout. then calculate the total of the scores as described in the instructions (note that this uses a slightly different scoring method from the spreadsheet). Apply the score to the scoring table underneath to get the interpretation.

you may be at risk of burnout. unless some factors are particularly severe Be careful .you may be at risk of burnout. particularly if several scores 10 are high 37 . unless some factors are particularly severe 3 Be careful . particularly if several scores are high You are at severe risk of burnout .do something about this urgently response 0 6 8 0 0 no sign of burn out little sign of burnout Be careful severe risk Very high The Report of SBI Bank >= -1 5 18 response No sign of burnout here! 0 Little sign of burnout here. So they are facing the problem of work overload and thus they get stressed. Let’s have a watch on the basic data of the survey: The report of HDFC bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here.do something about this urgently You are at very severe risk of burnout .ratios are found to be high so the workload for the existing employees are high.

Taking a look on the data of all the three banks. If all the graphs are 38 .do something about this urgently 0 You are at very severe risk of burnout .do something about this 0 urgently N o s ig n L i t t l e s ig n Be care fu l S e v e r e r is k V e r y h ig h The report of Axis Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here. This can be because it’s a public sector. it is seen that the employees working in SBI are found less stressed out compared to other banks.you may be at risk of burnout. particularly if several scores are high You are at severe risk of burnout . unless some factors are particularly severe Be careful .do something about this urgently You are at very severe risk of burnout .do something about this urgently response 0 5 3 0 0 No sign little sign be careful Severe risk Very high Analysis: It is seen from the above data that the employees working in the banks are at the risk of two levels that is “a little sign of burn out” and “be careful”.35 45 You are at severe risk of burnout .

do something about this urgently no sign little sign Be carefull severe risk Very high Analysis: From the above graph it can be seen that maximum employees of all the banks are at a moderate level of risk of burnout while the employees who were found with a little sign of burnout is less.do something about this urgently You are at very severe risk of burnout . Yes 27 >= -1 5 18 35 45 8 No No response 0 Overall result of the survey response 0 14 21 0 0 No sign of burnout here! Little sign of burnout here.compared. So the ratio of little sign of burnout and moderate level of burnout is 2:3. Are you satisfied with the performance you give at your work? Yes No No response 39 . it is seen that the ratio of stressed employees in AXIS banks are high as compared to all the other banks. unless some factors are particularly severe Be careful .you may be at risk of burnout. particularly if several scores are high You are at severe risk of burnout . 1.

Analysis: From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied. Do you think that you are suffering from depression? Yes 7 32 Yes 28 3 No No No response 0 No response 0 Yes No No response Analysis: 20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression 3. 4. Do you worry about your colleague's opinion about you? Yes Yes 9 26 No No response 0 No No response Analysis: 26% of the employees worry about their colleague’s opinion about them while 74% of the employees are not concern with the opinion about their colleague. Do you discuss your problem with your spouse or friend or any other close to you? Yes No No re sponse 40 . 2.

You have an important function at your home and your boss asks to give a 4 hour over time. what will be your response? Yes No No response Analysis: 40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not gave any answer. 41 . 5.Analysis: Yes 14 19 No No response 2 91% of the employees of the bank discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it. Do you work more than 8 hours? Yes No No response Analysis: 89% of the employees work for more than 8 hours which is the starting point of the stress while 11 % of the employees don’t work for more than 8 hours. Yes 20 15 No No response 0 6.

7. 8. Do you plan your work before doing? Yes No No response 42 . 9. 6% of the employees remain silent. Is your social life balanced? No No response Yes 31 Yes 19 14 4 No No No response 0 No response 2 Yes No No response Analysis: 4 % of the employees find their social life to be balanced while 40 % of the employees don’t have their social life balanced. Do you regularly spend time for entertainment? Yes Analysis: 57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees don’t do that.

89 % of the employees plan their work before doing while 11 % of the employees don’t plan their work. 10. . Do you fear about the quality of your performance? Yes 22 13 No No response 0 Yes Analysis: 63% of the employees fear the quality of performance which they give while 37 % of the employees don’t fear the quality of their work.Do you try to find any solution for No No response Yes No No response the problem of your stress? . Analysis: 69% of employees found the solution of there of stress Yes 24 6 No No response 5 43 . Yes 19 16 No No response 0 11.Analysis: It is a good habit to plan the work you do.

.HDFC Bank  music. So considering this factor this topic becomes one of the most important part of the project as it consists of the opinion of the employees who work in the banks. In short it was a direct interview of the employees who gave their opinion about how to reduce stress.5) Employee’s opinion about how to reduce stress This project consist of the information about the employees undergoing from stress who working in the banks. (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? Yes No No response Analysis: Yes 11 18 No No response 6 31% of the employees try the yoga and other ayurvedic techniques to reduce their stress while 51 % of the employees use other techniques to reduce stress.HDFC Bank  “Believe in God” An employee.Watching TV or listening good   employee. The response of employees in the major banks of Bokaro like State Bank of India. and The HDFC bank was marvelous and they have given their valuable opinion about reducing stress as a result of the last question included in the questionnaire 2.HDFC Bank 44 . (2. The AXIS Bank.12.Going for a walk or long drive” An employee.HDFC Bank “Just believe in your self and just do what your heart wants” An -“Talking to family members. So the opinion if the employees were as follows: “Just smile away” An employee. .

Study the scriptures.AXIS Bank    “Play and watch cricket” An employee.SBI Bank “Get adjusted with others.SBI Bank These opinions are seemed to be valuable and effective as one of the effective things has been noticed that the employees who have got less than 18 marks in the Burnout test have given their opinions about reducing the stress.AXIS Bank “Listen music and spend time with family” An employee.” An employee. This is one of the positive things which are seen in the organization who is caring for their employees. and forget the stress” An employeeAXIS Bank  “We should do such activities from which we get happiness and also make others happy. This will help the organization to boost up the productivity. Bank  “Respect yourself and give time to yourself” An employee. See oneness in all. Positive attitude is only that reduces stress and achieves success.6) Research Flowchart 45 . So we can understand that how overloaded the employees of the bank are. only 10 employees have given their opinion how to reduce stress. Most of the people frustrate due to lack of positivity and stress level climbs up due to that. Pass your time with your close friends and relatives. about life. So get positive attitude about work. All are manifested of the supreme GOD” An employee. (2. It is also noticed that in the AXIS bank Bokaro in the time of afternoon slow instrumental music are been played so that the employees can work stress free. lot of positive attitude.HDFC “Working in environment welfares. Find and spend time for prayer. From the certain sample of employees selected for the research.

it is important not to skip a single step.Questionnaire research design proceeds in an orderly and specific manner. Design Methodology Determine Feasibility Develop Instruments Select Sample Conduct Pilot Test Revise Instruments Conduct Research Analyze Data Prepare Report (2.8) Limitation of the survey 46 . Notice that there are two feedback loops in the flow chart to allow revisions to the methodology and instruments. Therefore. Each item in the flow chart depends upon the successful completion of all the previous items.

(These problems are not in all cases. Axis Bank.  understanding arises. The questionnaires were filled be 35 employees working in the three major Banks of Bokaro i.1) Advantages of Written Questionnaires  Questionnaires are very cost effective when compared to face-to-face interviews. Written questionnaires become even more cost effective as the number of research questions increases.8. HDFC Bank and SBI Bank.e. 47 . Some times it may be possible that even by  questionnaire. So the point of view  The employees from whom the questionnaires are filled are in a heavy workload so some of the questionnaires filled by the employees who are in stress cannot be called reasonable. This is especially true for studies involving large sample sizes and large geographic areas. Many a times the employees may not be really conscious or may not be bothered about the (2. This may create a problem in the research.) The responses of the employees cannot be accurate as the problem of language and  spending so much the result may not be reasonable. The questionnaire was filled by 35 employees of different designations.  of employees differs as per their designations. One of the other problems of questionnaire is the cost. So the scope of sample findings was less.

respondents often want to qualify their answers). Response rates vary widely from one questionnaire to another (10% . There are no verbal or visual clues to influence the respondent..e. (2. Questionnaires are structured instruments. the researcher can partially overcome this disadvantage. When a respondent receives a questionnaire in the mail. Unlike other research methods. however. There is uniform question presentation and no middle-man bias. he is free to complete the questionnaire on his own time-table. By allowing frequent space for comments.90%). They allow little flexibility to the respondent with respect to response format.  Another disadvantage of questionnaires is the inability to probe responses.8. Nearly everyone has had some experience completing questionnaires and they generally do not make people apprehensive.  Questionnaires reduce bias. In essence. Comments are among the most 48 . welldesigned studies consistently produce high response rates. the respondent is not interrupted by the research instrument. The researcher's own opinions will not influence the respondent to answer questions in a certain manner.  Questionnaires are less intrusive than telephone or face-to-face surveys. It can dramatically lower our confidence in the results. Low response is the curse of statistical analysis. Data entry and tabulation for nearly all surveys can be easily done with many computer software packages. they often lose the "flavor of the response" (i. Questionnaires are easy to analyze.2) Disadvantages of Written Questionnaires  One major disadvantage of written questionnaires is the possibility of low response rates.  Questionnaires are familiar to most people.

questionnaires are simply not suited for some people. Kids respond as a prank. It is a confounding error inherent in questionnaires.helpful of all the information on the questionnaire. a written survey to a group of poorly educated people might not work because of reading skill problems. and they usually provide insightful information that would have otherwise been lost. A questionnaire probing sensitive issues or attitudes may be severely affected. More frequently. The lack of personal contact will have different effects depending on the type of information being requested.  When returned questionnaires arrive in the mail. Many times business questionnaires get handed to other employees for completion. 49 .  Finally. the respondent may not be who you think it is. For a variety of reasons. This may not actually be the case.  Nearly ninety percent of all communication is visual. For example. Housewives sometimes respond for their husbands. it's natural to assume that the respondent is the same person you sent the questionnaire to. Gestures and other visual cues are not available with written questionnaires. people are turned off by written questionnaires because of misuse. A questionnaire requesting factual information will probably not be affected by the lack of personal contact.

The entertainment is considered one of the most ultimate solutions to reduce 50 . Thus it is proved that the employees who are desired to give better performance than their original performance are found more stressful than the others. In the second questionnaire one of the question was “You have an important function at your home and your boss asks to give a 4 hour over time what will be your response ‘Yes or No’?” the employees have given their opinion as per their mood. This can be because of high level of stress. While at the same time the employ that have scored less than 20 marks in the burnout test are satisfied with the performance. It is proved from the survey that the employees who have scored more than 25 marks in the burnout test are concern about the opinion of their colleagues. Thus it is proved that the colleagues opinion also play a lead role in the increase and decrease of the stress level.9) Findings It is analyzed from the questionnaire filled by the employees that the employees who have scored more than 20 marks in the burnout test are not satisfied with the performance which they give in the organization. The employees who have scored 28-29 marks in the burnout test don’t believe in sharing their problems with their spouse or friend or any closed one. Very rare of the employee are to be found suffering from depression. Thus we can say that sharing your problems with your spouse or close friends is a better idea to reduce stress.(2. one is found to be a heart patient. Those who mind about their colleague’s opinion are found to be more stressful. While considering the point of view of entertainment it depends upon the mood of the employees. And the employees who got less than 25 marks do not mind about their colleague’s opinion. From the sample of 35 bank employees who have been surveyed.

Thus the employees who plan their work have scored below 25 marks in the burnout test except some cases as there are always some drawbacks in making plan. The employees scoring more than 25 marks were not found their work planned. Out of 35 employees of the sample 20 of the employees accepted that the reason for their stress is workload. One of the questions was asked that were their social life balanced? It is observed that the employees who have scored above 20 marks in the burnout test did not have their social life balanced. The employees having more than 10 marks in the burnout test says that they are under stress. A question was asked that weather you get stressed at the non-achievement of their target? All the employees have responded positively. Most of the employees who have scored more than 20 marks fear about their quality of work they give. So it is meaningless to compare this question with the burnout test. This aspect is not dependent of the burnout level. Thus we can conclude that the employees who are above 20 don’t have their social life balanced. Failure of a plan may also lead a person to stress. Thus we can conclude that planning of the work may help to reduce stress level. Thus it is proved that stress may affect our social life also. One of the other possibilities is that the employees have responded positively to show themselves to be good. The employees were asked weather they plan their work or not. 10 employees are not stressed because of the workload but 51 . Most of the employees do not spend regular time in entertainment.stress. This aspect depends upon the dedication of work. moderate answers were given. But this is not concern with the burnout score. From this we can conclude that all the employees are given achievable target and naturally by the non-achievement of the target all the employees may get stressed. This may be because they may not be getting time for entertainment or they may not be interested in the same.

52 .because of their family problem. All the 30 employees have accepted that they try to find the solution of their stress. 10 employees out of 30 employees practice yoga to reduce their stress and the other 20 employees don’t practice yoga. Thus we can conclude that the employees have reduced their stress by yoga therapy and other employees have just started the yoga because of high level of burnout The above analysis is done by the data received from the questionnaire. The burnout scores of the employees who practice yoga are either more than 25 or less than 20. 14 employees out of 30 employees who are stressed feel stressful when their boss scolds them while 16 employees refused that they are not stressed because their boss scolds them. So the accuracy of data depends upon the response of the employees. 5 of the employees are not suffering from stress.

mindtool.com Organizational Behavior “Stephen P. BIBILIOGRAPHY o o www.3. Robbins” Burn Out tool – Questionnaire Self analysis of questionnaire o o 53 .

4. ANNEXURE Questionnaire 54 .

or by your coworkers and team? 5 Do you feel misunderstood or unappreciated by your coworkers? 6 Do you feel that you have noone to talk to? 7 Do you feel that you are achieving less than you should? 8 Do you feel under an unpleasant level of pressure to succeed? 9 Do you feel that you are not getting what you want out of your job? 10 Do you feel that you are in the wrong organization or the wrong profession? 11 Are you becoming frustrated with parts of your job? 12 Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? 13 Do you feel that there is more work to do than you practically have the ability to do? 14 Do you feel that you do not have time to do many of the things that are important to doing a good quality job? 15 Do you find that you do not 55 have time to plan as much as you would like to? Total . Put one 'X' No Questions Not at Rarely Sometimes Often Very all often 1 Do you feel run down and drained of physical or emotional energy? 2 Do you find that you are prone to negative thinking about your job? 3 Do you find that you are harder and less sympathetic with people than perhaps they deserve? 4 Do you find yourself getting easily irritated by small problems.Instructions: For each question. put an 'X' in the column that most applies.

what will be your response? Answer you regularly spend time for entertainment? Number Weight 7 Do Not at all 0 8Rarelyyour social life balanced? Is 1 2 9Sometimes plan your work before doing? Do you Often you fear about the quality of your performance? 3 10 Do Very often 4 11 Do you try to find any solution for the problem of your stress? 12 reducing stress? Weighted Total (IF YES) Do you practice yoga or any other ayurvedic therapy for >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here. unless some factors are particularly severe Be careful .Please write the total number of ‘x’ at the space given at the bottom of each column No Questions 1 Are you satisfied with the performance you give at your work? 2 3 4 5 6 Do you think that you are suffering from depression? Do you worry about your colleague's opinion about you? Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? You have an important function at your home and your boss asks to Yes No give a 4 hour over time.do something about this urgently You are at very severe risk of burnout . particularly if several scores are high You are at severe risk of burnout .do something about this urgently 56 .you may be at risk of burnout.

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