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Stress Management among Bank Employees
Submitted to the Bhavnagar University of Bhavnagar in partial fulfillment for the degree of Bachelor of business administration
Ty. B.B.A. Roll No
MR. JAY PANDYA
Faculty KPES college
The KPES college, Bhavnagar University, Bhavnagar Preface
The study of human resource management is one of the major criteria in the corporate sector. Human resource is the heart of the organization. By this research project we will be able to know to reduce the stress level of the employees working in the bank. By this way the productivity of the employee increases. Now a day the corporate sector is booming in a high speed that the people have to work for prolonged hours to maintain the standard of living and achieve their basic needs. So is the condition in the hospitals, colleges, BPO’s and lots of other places. In spit of having the modern technologies and facilities, people are feeling themselves to be work loaded and stressed. Stress arises because of many reasons which are discussed in the following project. The project report also contain techniques how to reduce the stress and overcome such problems. To identify the level of stress among the people who work I have tried to survey the people working in hospitals, BPO’s and other industries as well as institutes. Stress arises because of unfulfilled wants, lack of job satisfaction etc. before starting the topic of stress; let’s first understand the importance of human resource.
To carry out this research work I have got the help from my parents who have given full support to carry out this research work. They are the one who motivated and helped for the completion of this project report. Further, I would like to thank Mr. Chetan Trivedi (Branch Manager, HDFC Bank) and their employees who have given full supported and co operated with me to carry out this research work. Then I would like to thank Mr. M.N. Rathod (SBS Bank Sardarnagar Branch Bhavnagar) who has supported me to fill the questionnaire and carry on my research work. I am also thankful to the employees of SBS bank who have supported me. The Branch Manager of AXIS bank and their employees who have helped me for the project work by filling the questionnaire.
o Research flowchart o Time consideration o Limitation of survey o Advantages and disadvantages of written questionnaire o Finding INDEX 4 . For more detailed study the types of the stress is also defined. o Stress management o Workplace stress o Reducing of stress. My research work includes two questionnaires. After the theoretical part I have included the research part. By looking at the starting of the project you will find: o Introduction to Human resource o Introduction and Definition of stress o Stress in biological terms o What is stress? o Coping with stress at work place.This project gives us a detailed idea of what is stress and also the definition of stress is been defined. o Burn out test o Stress analysis Questionnaire My research includes the research methodology which contains the information as follows: o Research objectives o Sampling (types and methods of sampling) o Research instrument o Data analysis and interpretation o Employee’s opinion to reduce stress.
2 2.2 1.2.1) INTRODUCTION TO HR Human Resource Management is an art of managing people at work in such a manner that they give their best to the organization.8.5 2.2. In simple word human resource management refers to the quantitative aspects of employees working in an organization.4 2.8.1 1.7 2.2.No 1 1.5 1.3 1.1 2.2 2.2.1 2.2.2 1. 5 .7 Content Conceptual Framework Introduction to HR Concept of stress Introduction to stress Stress in Biological terms What is stress Coping with stress at workplace Stress Management Workplace stress Reduce your stress Page no 1 1 3 3 8 9 11 15 18 22 2 2.2.4 1. CONCEPTUAL FRAMEWORK (1.2.8 2.9 Research Methodology Research objective Sampling Research instrument Data analysis and interpretation Employees opinion about how to reduce stress Research flowchart Time consideration Limitation of the survey Advantages of Written Questionnaires Disadvantages of Written Questionnaires Findings 27 27 29 32 36 48 50 51 52 52 53 55 3 4 Bibliography Annexure 58 59 1.6 2.3 2.6 1.1 1.
too such as education. the activities included are HR planning. developing. recruitment and selection.specifically. performance appraisal and job evaluation. It focuses on people in organization. motivation and communication. safety and health. training and development. They are people. health care. Organizations are not mere bricks. machineries or inventories. mortar. and maintains people in an organization. HRM involves the application of management functions and principles. maintain. All major activities in the working life of his or her entry into an organization until he or she leaves-come under the previews of HRM. Decisions relating to employees must be integrated. job analysis and be sign. They are applicable to non-business organizations. Decision on different aspect of employees must be consistent with other human resource decisions. employee and executive remuneration. 6 . industrial relations and the like. motivating. Effectiveness of an organization must result in betterment of services to customers in the form of high-quality product supplied at reasonable costs. and remunerating employees in organizations. HRM function s is not confined to business establishment only. recreation etc. orientation and placement. It is the who staff and manage organizations. Decision made must influence the effectiveness of organization. The functions and principles are applied to acquisitioning. The scope of HRM is indeed vast. welfare.Human Resource Management is also a management function concerned with hiring.
During this time.2. maintaining and controlling human resources for effective achievement of organization goals. there seems to have been something approaching open warfare between competing theories and definitions: Views have been passionately held and aggressively defended. motives. Some of the theories behind it are now settled and accepted. and modes of thoughts. Before we define “Human Resource Management”.” (1.1) INTRODUCTION TO STRESS A lot of research has been conducted into stress over the last hundred years. emotions. attitudes. it seems good to first define heterogeneous in the sense that they differ in personality. others are still being researched and debated. “ Human Resource Management is a process of producing development.2) CONCEPT OF STRESS (1. perception. values. 7 . In fact it is said that all the development comes from the human mind. Human resource management plays an important role in the development process of modern economy.HRM is a broad concept Personnel management and human resource development is a part of HRM.
What complicates this is that intuitively we all feel that we know what stress is. The stress response inside us is therefore part instinct and part to do with the way we think. Since then. Definition: Hans Selye was one of the founding fathers of stress research. A definition should therefore be obvious…except that it is not. Stress is now viewed as a "bad thing". as it is something we have all experienced.” In short. The stress of exhilarating. The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize. a great deal of further research has been conducted. and ideas have moved on. creative successful work is beneficial.” Selye believed that the biochemical effects of stress would be experienced irrespective of whether the situation was positive or negative. although we also recognize that there is an intertwined instinctive stress response to unexpected events. His view in 1956 was that “stress is not necessarily something bad – it all depends on how you take it. humiliation or infection is detrimental. The types of stress are as follows Mechanical 8 . These effects have rarely been observed in positive situations. while that of failure. This is the main definition used by this section of Mind Tools. with a range of harmful biochemical and long-term effects. it's what we feel when we think we've lost control of events.
some types include: o Chronic stress. Stress. the average amount of force exerted per unit area. phonological use of prominence in language Stress (physics). physiological or psychological stress. persistent stress which can lead to illness and mental disorder Eustress. Stress (punk band). the stress at which a material begins to deform plastically. the average amount of force exerted per unit area. as a reaction to external applied forces 9 . card game Stress (linguistics). It is a measure of the intensity of the total internal forces acting within a body across imaginary internal surfaces. a song by the French band Justice on their debut album Other • • Stress (game). Yield stress. Compressive stress. stress caused by employment o o Music • • • • • Accent (music). an early '80s punk rock band from Athens. from the late 1980's.• • • Stress (physics). Stress (band). an early '80s melodic rock band from San Diego. positive stress that can lead to improved long-term functioning Workplace stress. Stress is a measure of the average amount of force exerted per unit area. Stress (Neo-Psychedelic band). the stress applied to materials resulting in their compaction. Biological • Stress (biological).
Stress is a concept that is based on the concept of continuum. adequate rest. healthy diet. also called engineering or nominal stress. relaxation techniques. Chronic stress is potentially damaging. stress is expressed as Where Is the average stress. including exercise. Symptoms of chronic stress can be: • • • • • • • upset stomach headache backache insomnia anxiety depression anger In the most severe cases it can lead to panic attacks or a panic disorder. stress management. 10 . and relaxing hobbies. In general. It was introduced into the theory of elasticity by Cauchy around 1822. Chronic Stress Chronic stress is stress that lasts a long time or occurs frequently. and Is the force acting over the area .and body forces. There are a variety of methods to control chronic stress.
When a material is subjected to compressive stress. slender structural elements -. Chronic stress can also lead to a magnesium deficiency. cast iron. compressive stress applied to bars. In long. then this material is under compression. It has been discovered that there is a huge upsurge in the number of people who suffer from this condition. Loading a structural element or a specimen will increase the compressive stress until the reach of compressive strength.an increase of compressive force F leads to structural failure due to buckling at lower stress than the compressive strength. In a review of the scientific literature on the relationship between stress and disease. According to the properties of the material.Ensuring a healthy diet containing magnesium may help control or eliminate stress. glass. some soils and plastics) or as rupture for brittle behavior (geometries. etc. Compressive stress: Compressive stress is the stress applied to materials resulting in their compaction (decrease of volume). the authors found that stress plays a role in triggering or worsening depression and cardiovascular disease and in speeding the progression of HIV/AIDS. in those individuals with lower levels of magnesium or those who have a magnesium deficiency. and a whole host of other negative medical conditions caused by a magnesium deficiency. failure will occur as yield for materials with ductile behavior (most metals.such as columns or truss bars -. etc). Usually. which can be a factor in continued chronic stress. leads to shortening. columns. 11 . A very large number of these new cases suffer from insomnia.
2. short-term resistance as a coping mechanism.Compressive stress has stress units (force per unit area). (1. inability to 12 . usually with negative values to indicate the compaction. muscular tension. compressive stress is represented with positive values. However in geotechnical engineering.2) Stress in Biological terms: Stress is a biological term which refers to the consequences of the failure of a human or animal body to respond appropriately to emotional or physical threats to the organism. It refers to the inability of a human or animal body to respond. It includes a state of alarm and adrenaline production. Common stress symptoms include irritability. whether actual or imagined. and exhaustion.
such as headaches and accelerated heart rate. In Selye's terminology. just "stressed out". The term is commonly used by laypersons in a metaphorical rather than literal or biological sense. and "stressor" to the perceived threat. The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to identify physiological responses in laboratory animals. In popular usage almost any event or situation between these extremes could be described as stressful. whether you are a student or a working adult. There is both positive and negative stress.concentrate and a variety of physical reactions. leading to emotional and physical pressure. a way of referring to problems and eliciting sympathy without being explicitly confessional. as a catch-all for any perceived difficulties in life. Not all stress is bad. Eustress.3) what is Stress? Stress refers to the strain from the conflict between our external environment and us. It also became a euphemism. He later broadened and popularized the concept to include the perceptions and responses of humans trying to adapt to the challenges of everyday life. it is impossible to live without stress. In our fast paced world. can be an adaptive response prompting the activation of internal resources to meet challenges and achieve goals. (1.2. For 13 . depending on each individual’s unique perception of the tension between the two forces. Stress in certain circumstances may be experienced positively. "stress" refers to the reaction of the organism. It covers a huge range of phenomena from mild irritation to the kind of severe problems that might result in a real breakdown of health. for example.
and that which causes stress is also known as a stressor. excessive sweating and stomachaches. for example. it is important to manage stress levels so that it does not have an adverse impact on your health and relationships. also known as eustress. and bereavement stressors. breathlessness. or perhaps seek professional help. and not on eradicating the presence of stress in our lives. heart palpitations. This knowledge will help you to identify when you need to take a break. Common lifestyle stressors include performance. can push us to make the most of our time and produce greater efficiency. Modern day stresses can take the form of monetary needs. negative stress can result in mental and physical strain. positive stress. Hence. The presence of a deadline. it is evident that some form of positive stress can add more color and vibrancy to our lives. Performance stressors are triggered when an individual is placed in a situation where he feels 14 . How do you identify if you are suffering from excessive stress? Psychological symptoms commonly experienced include insomnia. Physical symptoms take the form of heart palpitations. headaches. It is also your first step towards developing techniques to managing your stress levels. irritability and in extreme cases. Part of managing your stress levels include learning about how stress can affect you emotionally and physically. as well as how to identify if you are performing at your optimal stress level (OSL) or if you are experiencing negative stress. threat.example. to name a few. Competition at work and an increased workload can also cause greater levels of stress. What causes stress? There are many different causes of stress. as stress management refers to using stress to our advantage. can help an individual to function at optimal effectiveness and efficiency. It is important to keep this in mind. On the other hand. whilst some stress may be seen as a motivating force. The individual will experience symptoms such as tensions. headaches and an inability to focus. or emotional frictions. Hence.
bereavement stressors occur when there is a sense of loss such as the death of a loved one. and what is bad. Good stress v/s Bad stress: Stress has often been misunderstood to be negative. This could be during performance appraisals. Threat stressors are usually when the current situation poses a dangerous threat. or from an accident. whilst positive stress can be very helpful for us. In order to do so. This will help us to learn to cope with negative stress. Athletes before a competition or perhaps a manager before a major presentation would do well with eustress. and harness the power of positive stress to help us achieve more. stress is everywhere and definitely unavoidable. there are various stressors. Negative stress can cause many physical and psychological problems. lunch with the boss. resulting in a higher heart rate. and even more varied methods and techniques of dealing with stress and turning it to our advantages. distress.a need to excel. or a prized possession. 15 . Here’s how we differentiate between them. such as an economic downturn. hyper stress and hypo stress. Eustress is a natural physical reaction by your body which increases blood flow to your muscles. or giving a speech. hence our emphasis should be on differentiating between what is good stress. which prepares your mind and body for the imminent challenges that it has perceived. with few people acknowledging the importance and usefulness of positive stress. we must learn to tell when we have crossed the line from positive to negative stress. There are 4 main categories of stress. Lastly. Eustress: this is a positive form of stress. Thus. In our everyday lives. namely eustress. allowing them to derive the inspiration and strength that is needed.
or you may end up with severe and chronic physical and psychological reactions. This occurs when the mind and body is unable to cope with changes. which require longer working hours than the individual can handle. hence some stress is inevitable and helpful to us. Hyper stress This is another form of negative stress that occurs when the individual is unable to cope with the workload. chronic stress persists over a long period of time. Trigger events for distress can be a change in job scope or routine that the person is unable to handle or cope with. They can be categorized into acute stress and chronic stress. Companies should avoid having workers who experience hypo stress as this will cause productivity and mindfulness to fall.Distress We are familiar with this word. the proverbial straws that broke the camel’s back. Examples include highly stressful jobs. and know that it is a negative form of stress. hypo stress occurs when a person has nothing to do with his time and feels constantly bored and unmotivated. Hypo stress Lastly. and usually occurs when there are deviations from the norm. you are likely to have sudden emotional breakdowns over insignificant issues. If you suspect that you are suffering from hyper stress. 16 . If the job scope is boring and repetitive. This is due to an insufficient amount of stress. but does not last for long. On the other hand. It is important for you to recognize that your body needs a break. Acute stress is intense. it would be a good idea to implement some form of job rotation so that there is always something new to learn.
(1. Distress is the most commonly-referred to type of stress. depending on a person's way of adapting to a change that has caused it. the stresses faced at work have also increased.The types of stress are named as eustress and distress.4) Coping with Stress at Work place With the rapid advancement of technology. Many people dread going to work. whereas eustress is a positive form of stress. occupational stress is one of the most commonly cited stressors faced by people all over the world. 17 . having negative implications. and are cumulative in nature. leading to greater job insecurity on the part of those who remain.2. What is the reason for this? There is partly the fear from being retrenched in bad times. Undoubtedly. hence the term “Monday Blues”. Both can be equally taxing on the body. usually related to desirable events in person's life.
If left unacknowledged. External stressors refer 18 . Hence. More and more people are feeling isolated and disrespected at work. and use it to help you work better. it is up to you to make sure that you can cope with stress at your workplace. These are measures to motivate employees and help them to feel secure at their jobs. and if you are constantly worried. Some companies organize parties and make their employees feel valued at work. leading to disastrous consequences to your health and overall wellbeing. the problem will only snowball. You can identify if you are feeling stressed by checking if you have any physical or psychological reactions. Many companies have taken to consulting experts and professionals on ways to increase connectedness and motivation of their employees. not all companies have such measures in place. Step 1: Raising Awareness Help yourself to identify when you are facing rising levels of stress. as being able to identify signs of being stressed can help you to take steps to ensure that your overall quality of life does not drop. If you experience any of these reactions. identify if you are feeling any overwhelming negative emotions. too much stress can result in negative impacts such as reduced effectiveness and efficiency.Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. However. This is important. These stressors can be external and internal. irritability or the need to escape. Here are 3 simple steps to help you with coping with stress in the workplace. and some have not gotten it quite right. translating into greater productivity. such as excessive sweating or heart palpitations. Step 2: Identify the Cause You need to be able to analyze the situation and identify what is causing the rise in stress. Whilst some stress is good for motivation and increasing efficiency. or the onset of headaches. and this has led to greater occupational stress. tipping the scales from positive to negative.
and you need to condition your mind and practice them so that you can implement it when you are feeling stressed. If a situation is triggering your stress and you are unable to calm down. Whilst it is not always possible to eradicate them. if not escapable. such as the environment or your colleagues at work. In such unsettling moments we often forget that stressors. we only start reacting to stress when a combination of stressors working together exceeds our ability to cope. If it is an internal stressor. be it our anxiety. we tend to overlook causes of stress and the conditions triggered by those. This can be through different methods. stop your thought process until you are able to deal with it logically. you can try implementing relaxation techniques such as deep breathing. remove yourself from it. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Alternatively. Internal stressors refer to your own thinking and attitude. The key to making these 3 steps work for you is to practice them. are fairly manageable and treatable. 19 .5) Stress Management Stress management is the need of the hour. you need to calm your mind and body so as to stave off the reactions and cope with it in a positive way. Keep a diary or a list of events that have caused you to feel strong negative emotions. mind-body exhaustion or our erring attitudes. such as taking time off. These are not instantaneous solutions. (1.2. we can change the way that we cope with it. or that are likely stressors. This will help you to identify the causes of your stress. Go outside and take a walk to calm down. Often.to things beyond your control. Moreover. However hard we try to go beyond a stress situation. Step 3: Coping with Stress In order to deal with the situation that is causing you stress.
even if we are under the influence of a stressful condition and our body reacts to it internally as well as externally. The body constantly tries to tell us through symptoms such as rapid palpitation. anxiety attacks. Like "stress reactions". dizzy spells. Immediate disorders such as dizzy spells. 20 . we don't get relaxing and soothing situations without asking. and restore the energy level. Recognizing a stressor: It is important to recognize whether you are under stress or out of it. They may also affect our immune. today. tension. Many times. To be relaxed we have to strive to create such situations. As a relaxation response the body tries to get back balance in its homeostasis.Stress. cardiovascular and nervous systems and lead individuals to habitual addictions. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. This also happens when the causes of stress are there long enough for us to get habituated to them. tight muscles or various body aches that something is wrong. can induce risky body-mind disorders. The knotted nerves. we fail to realize that we are reacting under stress. either quick or constant. tightened muscles and an exhausted mind crave for looseness. nervousness and muscle cramps can all result in chronic health problems. which are inter-linked with stress. It is important to remain attentive to such symptoms and to learn to cope with the situations. Unfortunately. sleeplessness.
when we are compelled into such situations against our will or knowledge. promotion or layoff. What Laughter Can Do Against Stress And Its Effects? • Laughter lowers blood pressure and reduces hypertension. Laughter also increases the number of T cells that have suppresser receptors. more often than not. Not being too serious or in a constant alert mode helps maintain the equanimity of mind and promote clear thinking. During stress. The emotions we experience directly affect our immune system. The positive emotions can create neurochemical changes that buffer the immunosuppressive effects of stress. A sense of humor also allows us to perceive and appreciate the incongruities of life and provides moments of delight. Stanley Tan at Loma Linda University School of Medicine have produced carefully controlled studies showing that the experience of laughter lowers serum cortical levels. Being able to laugh stress away is the smartest way to ward off its effects. In cases of relocation. which are converted to cortical in the blood stream. For instance. But. we tend to respond positively under stress. Dr. 21 .We cope better with stressful situation. we wilt at the face of unknown and imagined threats. stress may mount when one is coerced into undertaking some work against one's will. These have an immunosuppressive effect. increases the amount and activity of T lymphocytes—the natural killer cells. when we encounter them voluntarily. Laughter: Adopting a humorous view towards life's situations can take the edge off everyday stressors. the adrenal gland releases corticosteroids. Lee Berk and fellow researcher Dr. adventurous sports or having a baby.
g. or needs of the worker. Stress-related disorders encompass a broad array of conditions... and growth hormone. aggression. resources.• It provides good cardiac conditioning especially for those who are unable to perform physical exercise. • Laughter triggers the release of endorphins—body's natural painkillers. • Laughter cleanses the lungs and body tissues of accumulated stale air as it empties more air than it takes in.2. • Boosts immune function by raising levels of infection-fighting T-cells. • Reduces stress hormones (studies shows. • It increases muscle flexion. and cognitive impairment (e. relaxation and fluent blood circulation in body. • Produces a general sense of well-being. laughter induces reduction of at least four of neuroendocrine hormones—epinephrine. post-traumatic stress disorder) and other types of emotional strain (e..). dissatisfaction. including psychological disorders (e.g.g. tension. etc.. concentration and memory 22 . depression. dopac. diseasefighting proteins called Gamma-interferon and disease-destroying antibodies called B-cells. fatigue. cortical. substance abuse). anxiety. It is beneficial for patients suffering from emphysema and other respiratory ailments. maladaptive behaviors (e. associated with stress response).6) Workplace Stress Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities. (1.g.
000 workers. such as cardiovascular disease. it is widely believed that job stress increases the risk for development of back and upper-extremity musculoskeletal disorders. Causes of Workplace Stress Job stress results from the interaction of the worker and the conditions of work. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations. Stress is a prevalent and costly problem in today's workplace. an increase of more than $1. for workers reporting high levels of both stress and depression. these conditions may lead to poor work performance or even injury. Additionally. Job stress is also associated with various biological reactions that may lead ultimately to compromised health. The increment rose to nearly 150%. Workers who report experiencing stress at work also show excessive health care utilization. Three-quarters of employees believe the worker has more on-the-job stress than a generation ago. health care costs were nearly 50% greater for workers reporting high levels of stress in comparison to “low risk” workers. Evidence also suggests that stress is the major cause of turnover in organizations. periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses.problems). About one-third of workers report high levels of stress.700 per person annually. Health and Healthcare Utilization Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. One-quarter of employees view their jobs as the number one stressor in their lives. Views differ on the importance of worker characteristics versus working 23 . High levels of stress are associated with substantial increases in health service utilization. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. In turn. In a 1998 study of 46.
conditions as the primary cause of job stress. The differing viewpoints suggest different ways to prevent stress at work. According to one school of thought, differences in individual characteristics such as personality and coping skills are most important in predicting whether certain job conditions will result in stress-in other words, what is stressful for one person may not be a problem for someone else. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. Although the importance of individual differences cannot be ignored, scientific evidence suggests that certain working conditions are stressful to most people. Such evidence argues for a greater emphasis on working conditions as the key source of job stress, and for job redesign as a primary prevention strategy. Personal interview surveys of working conditions, including conditions recognized as risk factors for job stress, were conducted in Member States of the European Union in 1990, 1995, and 2000. Results showed a trend across these periods suggestive of increasing work intensity. In 1990, the percentage of workers reporting that they worked at high speeds at least one-fourth of their working time was 48%, increasing to 54% in 1995 and to 56% in 2000. Similarly, 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990, increasing to 56% in 1995 and 60 % in 2000. However, no change was noted in the period 1995–2000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. A substantial percentage of Americans work very long hours. By one estimate, more than 26% of men and more than 11% of women worked 50 hours per week or more in 2000. These figures represent a considerable increase over the previous three decades, especially for women. According to the Department of Labor, there has been an upward trend in hours worked among employed women, an increase in extended work weeks (>40 hours) by men, and a considerable increase in combined working hours among working couples, particularly couples with young children.
Signs of Workplace Stress
Mood and sleep disturbances, upset stomach and headache, and disturbed relationships with family; friends and girlfriends or boyfriends are examples of stress-related problems. The effects of job stress on chronic diseases are more difficult to see because chronic diseases take a long time to develop and can be influenced by many factors other than stress. Nonetheless, evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease, musculoskeletal disorders, and psychological disorders.
A combination of organizational change and stress management is often the most useful approach for preventing stress at work. How to Change the Organization to Prevent Job Stress
Ensure that the workload is in line with workers' capabilities and resources. Design jobs to provide meaning, stimulation, and opportunities for workers to use their skills. Clearly define workers' roles and responsibilities. Give workers opportunities to participate in decisions and actions affecting their jobs. Improve communications-reduce uncertainty about career development and future employment prospects. Provide opportunities for social interaction among workers. Establish work schedules that are compatible with demands and responsibilities outside the job. Discrimination inside the workplace. (e.g. nationality and language )
St. Paul Fire and Marine Insurance Company conducted several studies on the effects of stress prevention programs in hospital settings. Program activities included (1) employee and management education on job stress, (2) changes in
hospital policies and procedures to reduce organizational sources of stress, and (3) establishment of employee assistance programs. In one study, the frequency of medication errors declined by 50% after prevention activities was implemented in a 700-bed hospital. In a second study, there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention activities. In contrast, there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities.
(1.2.7) Reduce your stress
1. Job analysis: - We have all experienced that appalling sense of having far too much work to do and too little time to do it in. We can choose to ignore this, and work unreasonably long hours to stay on top of our workload. The risks here are that we become exhausted, that we have so much to do that we do a poor quality job and that we neglect other areas of our life. Each of these can lead to intense stress.
Job Analysis is the first step in doing this. and write them down on our free worksheet as they occur. negative thoughts tend to flit into our consciousness. highpressure role. 2. Unfortunately. just let them run their course while you watch them. you need to fully understand what is expected of you. Do not suppress any thoughts. or expect failure. Job Analysis is a key technique for managing job overload – an important source of stress. and keep your workload under control. Thought Awareness is the process by which you observe your thoughts and become aware of what is going through your head. Negative thinking damages confidence. put yourself down. Since we barely realize that they were there. 27 . and what constitutes success within it. Then let them go. fast-moving. in the hurly-burly of a new. with their significance having barely been noticed. It helps you to cut through clutter and distraction to get to the heart of what you need to do. we do not challenge them properly. which means that they can be completely incorrect and wrong. Rational & positive thinking: You are thinking negatively when you fear the future. One approach to it is to observe your "stream of consciousness" as you think about the thing you're trying to achieve which is stressful. This helps you get the greatest return from the work you do. To do an excellent job. do their damage and flit back out again. Job Analysis is a useful technique for getting a firm grip on what really is important in your job so that you are able to perform excellently.The alternative is to work more intelligently. by focusing on the things that are important for job success and reducing the time we spend on low priority tasks. harms performance and paralyzes mental skills. Instead. While this may seem obvious. The first of the action-oriented skills that we look at is Job Analysis. you can focus on these activities and minimize work on other tasks as much as possible. criticize yourself for errors. doubt your abilities. it is oftentimes something that is easy to overlook. By understanding the priorities in your job.
prepared and 28 . Ask yourself whether the thought is reasonable. or Self-criticism over a less-than-perfect rehearsal. Look at every thought you wrote down and challenge it rationally. you should be able to see the most common and the most damaging thoughts. When you analyze your diary at the end of the period. • Worry about how the audience (especially important people in it like your boss) or the press may react to you. Rational Thinking The next step in dealing with negative thinking is to challenge the negative thoughts that you identified using the Thought Awareness technique. Thought awareness is the first step in the process of managing negative thoughts.Another more general approach to Thought Awareness comes with logging stress in your Stress Diary. Here are some typical negative thoughts you might experience when preparing to give a major presentation: • Fear about the quality of your performance or of problems that may interfere with it. • • Dwelling on the negative consequences of a poor performance. as you cannot manage thoughts that you are unaware of. Tackle these as a priority using the techniques below. the following challenges could be made to the negative thoughts we identified earlier: • Feelings of inadequacy: Have you trained yourself as well as you reasonably should have? Do you have the experience and resources you need to make the presentation? Have you planned. What evidence is there for and against the thought? Would your colleagues and mentors agree or disagree with it? Looking at the examples.
• Worries about performance during rehearsal: If some of your practice was less than perfect. Tip: If you find it difficult to look at your negative thoughts objectively. If you perform as well as you reasonably can. so that these can be sorted out before the performance. Just because you're finding these new responsibilities stressful now. then you should be satisfied. imagine that you are your best friend or a respected coach or mentor. OK. doesn't mean that they will ALWAYS be so for you in the future. • Problems with issues outside your control: Have you identified the risks of these things happening. Look at the list of 29 . you made a mistake at work. then fair people are likely to respond well. you've done as much as you can to give a good performance. Similarly. the best thing to do is ignore their comments and rise above them. and you do the best you can. If people are not fair. Tip: Don't make the mistake of generalizing a single incident. then remind yourself that the purpose of the practice is to identify areas for improvement. but that doesn't mean you're bad at your job.rehearsed enough? If you have done all of these. make sure you take the long view about incidents that you're finding stressful. and have you taken steps to reduce the likelihood of them happening or their impact if they do? What will you do if they occur? And what do you need others to do for you? • Worry about other people's reactions: If you have prepared well.
negative thoughts and imagine the negative thoughts were written by someone you were giving objective advice to. and don't just reflect a lack of experience. you should already be feeling more positive. However. Positive Thinking & Opportunity Seeking By now. you can use them to undo the damage that negative thinking may have done to your self-confidence. Then. positive affirmations might be: • Problems during practice: "I have learned from my rehearsals." 30 . take appropriate action. I am well positioned to give an excellent performance." • Worries about performance: "I have prepared well and rehearsed thoroughly. are expressed in the present tense and have strong emotional content. make sure that your negative thoughts are genuinely important to achieving your goals. rational assessments of facts that you made using Rational Thinking. Continuing the examples above. By basing your affirmations on the clear. This has put me in a position where I can deliver a great performance. you should be able to see quickly whether the thoughts are wrong or whether they have some substance to them. think how you would challenge these thoughts. When you challenge negative thoughts rationally. Tip: Your affirmations will be strongest if they are specific. I am going to perform well and enjoy the event. It can also be useful to look at the situation and see if there are any useful opportunities that are offered by it. Where there is some substance. positive thoughts and affirmations to counter any remaining negativity. The final step is to prepare rational. which everyone has to go through at some stage.
• Problems issues outside your control: "I have thought through everything that might reasonably happen and have planned how I can handle all likely contingencies. write these affirmations down on your worksheet so that you can use them when you need them.1) Research Objective: Stress is a dynamic condition in witch an individual is confronted with an opportunity. you will be seen as someone who can handle difficult challenges. part of Positive Thinking is to look at opportunities that the situation might offer to you. Research Methodology (2. demand or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important." If appropriate." • Worry about other people's reaction: "Fair people will react well to a good performance. I am very well placed to react flexibly to events. 31 . 2. I will rise above any unfair criticism in a mature and professional way. Make sure that identifying these opportunities and focusing on them is part of your positive thinking. successfully overcoming the situations causing the original negative thinking will open up opportunities. and you may open up new career opportunities. You will acquire new skills. In the examples above. This is a complicated definition. As well as allowing you to structure useful affirmations.
Moreover. However hard we try to go beyond a stress situation. be it our anxiety. mind-body exhaustion or our erring attitudes. the superior performance that an athlete or stage performer gives in “clutch” situations. Both can be equally taxing on the body. if not escapable. and are cumulative in nature. The employees who have the simple table work also have to face the problem of stress. Although stress is typically discussed in a negative context. But it is different in the case of bank employees. are fairly manageable and treatable. Distress is the most commonly-referred to type of stress. Consider for example. It’s an opportunity when it offers potential gain. we tend to overlook causes of stress and the conditions triggered by those. depending on a person's way of adapting to a change that has caused it. whereas eustress is a positive form of stress. it also has a positive value. Similarly.Stress is not necessarily bad in and of itself. Due to recession the banking sector is also facing the problem of employee cut-offs and so the work load of the existing employees increases and the feel stressed. usually related to desirable events in person's life. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Such individuals often use stress positively to rise to the occasion and perform at or near their maximum. The types of stress are named as eustress and distress. 32 . The bank employees are the people who also have to achieve the certain target and so for the non achievement of target the employees remain stressed and tensed. In such unsettling moments we often forget that stressors. many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the quality of their work and the satisfaction the get from their job. having negative implications. Stress management is the need of the hour.
As a relaxation response the body tries to get back balance in its homeostasis. tension. Unfortunately. we don't get relaxing and soothing situations without asking. which are inter-linked with stress. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. today. To be relaxed we have to strive to create such situations. anxiety attacks. tightened muscles and an exhausted mind crave for looseness. either quick or constant. so a sample of 14 to 15 employees are selected from all the three banks for the research of stress among them. Immediate disorders such as dizzy spells. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. Like "stress reactions". Reason: As we find the employees of the bank to be more stressful as more and more employees are taking VRS and are dismissed because of inflation. output etc. The knotted nerves. This research is to carry out the study that how much stressed the employees of the banks are and how do their stress affect their work life. nervousness and muscle cramps can all result in chronic health problems. All the employees were of the same designations. I have 33 . and restore the energy level. sleeplessness. social life. They may also affect our immune. (2.Stress. can induce risky body-mind disorders. cardiovascular and nervous systems and lead individuals to habitual addictions.2) Sampling Sample: I have taken the sample of 35 employees from three different banks of Bhavnagar.
Sampling error is the degree to which a sample might differ from the population. The advantage of probability sampling is that sampling error can be calculated. There are no strict rules to follow. In non probability sampling. quota sampling. results are reported plus or minus the sampling error. the population is too large for the researcher to attempt to survey all of its members.selected only those three banks which are affiliated to the public and are specialized in consumer needs fulfillment. In probability samples. These include convenience sampling. and stratified sampling. and snowball sampling. judgment sampling. This type of research is called a census study because data is gathered on every member of the population. 34 . A small. the entire population will be sufficiently small. Usually. and the researcher must rely on logic and judgment. the degree to which the sample differs from the population remains unknown. members are selected from the population in some nonrandom manner. In non probability sampling. Sometimes. each member of the population has a known non-zero probability of being selected. Probability methods include random sampling. Sampling methods are classified as either probability or non probability. It is incumbent on the researcher to clearly define the target population. The sample reflects the characteristics of the population from which it is drawn. but carefully chosen sample can be used to represent the population. The population is defined in keeping with the objectives of the study. When inferring to the population. and the researcher can include the entire population in the study. systematic sampling.
Random sampling is then used to select subjects from each stratum until the number of subjects in that stratum is proportional to its frequency in the population. Stratified sampling is often used when one or more of the stratums in the population have a low incidence relative to the other stratums. It is also called an Nth name selection technique. Each member of the population has an equal and known chance of being selected. As the name implies. The researcher first identifies the relevant stratums and their actual representation in the population. As long as the list does not contain any hidden order. A stratum is a subset of the population that shares at least one common characteristic. Random sampling is the purest form of probability sampling. Convenience sampling is used in exploratory research where the researcher is interested in getting an inexpensive approximation of the truth. Systematic sampling is often used instead of random sampling. it is often difficult or impossible to identify every member of the population. the sample is selected because they are convenient. When there are very large populations. After the required sample size has been calculated. every Nth record is selected from a list of population members. This non-probability method is often used during preliminary research efforts to get a gross estimate 35 . Stratified sampling is commonly used probability method that is superior to random sampling because it reduces sampling error. Its only advantage over the random sampling technique is simplicity. so the pool of available subjects becomes biased. Systematic sampling is frequently used to select a specified number of records from a computer file. this sampling method is as good as the random sampling method.
This is usually and extension of convenience sampling. without incurring the cost or time required to select a random sample. This differs from stratified sampling. (2. Snowball sampling relies on referrals from initial subjects to generate additional subjects. the researcher first identifies the stratums and their proportions as they are represented in the population. Then convenience or judgment sampling is used to select the required number of subjects from each stratum. For example.3) Research Instrument: - 36 . the researcher must be confident that the chosen sample is truly representative of the entire population. even though the population includes all cities. Judgment sampling is a common non- probability method. It may be extremely difficult or cost prohibitive to locate respondents in these situations.of the results. Like stratified sampling. a researcher may decide to draw the entire sample from one "representative" city. where the stratums are filled by random sampling. When using this method. Quota sampling is the non-probability equivalent of stratified sampling. The researcher selects the sample based on judgment. it comes at the expense of introducing bias because the technique itself reduces the likelihood that the sample will represent a good cross section from the population. While this technique can dramatically lower search costs. Snowball sampling is a special non- probability method used when the desired sample characteristic is rare.
and tedious or unpleasant things crowd in. It comes as the things that inspire passion and enthusiasm are stripped away. so that you can get a feel for whether you are at risk of burnout. Using the Tool: • • Work through the table on paper and calculate values manually. Checking Yourself for Burnout Questionnaire 37 . committed people become deeply disillusioned with a job or career from which they have previously derived much of their identity and meaning. It helps you look at the way you feel about your job and your experiences at work.Checking Yourself for Burnout Burnout occurs when passionate. This tool can help you check yourself for burnout. Fill in values appropriately on the sheet. Introduction: This tool can help you check yourself for burnout. If you choose to use the manual method. Apply the score to the scoring table underneath to get the interpretation. This will automatically calculate scores for you and interpret these scores. then calculate the total of the scores as described in the instructions (note that this uses a slightly different scoring method from the spreadsheet). showing the score and interpretation in row 30.
No Questions 1 2 3 Do you feel run down and drained of physical or emotional energy? Do you find that you are prone to negative thinking about your job? Do you find that you are harder and less sympathetic with people than perhaps they deserve? Do you find yourself getting easily irritated by small problems. or by your coworkers and team? Do you feel misunderstood or unappreciated by your co-workers? Do you feel that you have no-one to talk to? Do you feel that you are achieving less than you should? Do you feel under an unpleasant level of pressure to succeed? Do you feel that you are not getting what you want out of your job? Do you feel that you are in the wrong organization or the wrong profession? Are you becoming frustrated with parts of your job? Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? Do you feel that there is more work to do than you practically have the ability to do? Do you feel that you do not have time to do many of the things that are important to doing a good quality job? Do you find that you do not have time to plan as much as you would like to? Total Not at all Rarely Sometimes Ofte n Very often 4 5 6 7 8 9 10 11 12 13 14 15 38 .
Please write the total number of ‘x’ at the space given at the bottom of each column Answer Not at all Rarely Sometimes Often Very often Number Weight 0 1 2 3 4 Weighted Total >= N -1 5 1 18 2 35 3 45 4 5 Questions Yes No No sign of burnout here! Little sign of burnout here.Instructions: For each question.do something about this urgently Do you worry about your colleague's opinion about you? You are at very severe risk of burnout .you may be at risk of burnout. unless some factors are particularly severe Arecareful . Put one 'X' only in each row.do something about this urgently Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? 39 . particularly if work? scores are Be you satisfied with the performance you give at your several high Do you think that you are suffering from depression? You are at severe risk of burnout . put an 'X' in the column that most applies.
6 7 8 9 10 11 12 13 You have an important function at your home and your boss asks to give a 4 hour over time. 40 . (2. So they are facing the problem of work overload and thus they get stressed.4) Data analysis and Interpretation The project report shows the information of the level of stress which the employees are facing as the period of recession is going the employee cut-off and turnover ratios are found to be high so the workload for the existing employees are high. As a result the employees have given proper response and the report of the questionnaire is presented in the project. what will be your response? Do you regularly spend time for entertainment? Is your social life balanced? Do you plan your work before doing? Do you fear about the quality of your performance? Are you a heart patient? Do you get tensed at your non achievement of your target? Do you feeling stress some times? If the answer of the above question is Yes then answer the following: Is the reason of your stress your work load? Are you stressed because of your family problems? Do you get stressed when your boss scolds You? Do you try to find any solution for the problem of your stress? (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? a) b) c) d) e) To make the survey report more clear the above questionnaire was also filled.
you may be at risk of burnout.Let’s have a watch on the basic data of the survey: The report of a bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here.do something about this urgently You are at very severe risk of burnout .you may be at risk of burnout. unless some factors are particularly severe Be careful . particularly if several scores are high You are at severe risk of burnout . unless some factors are particularly severe Be careful .do something about this urgently You are at very severe risk of burnout .do something about this urgently response 0 6 8 0 0 no sign of burn out little sign of burnout Be careful severe risk Very high The Report of a Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here.do something about this urgently response 0 3 10 0 0 41 . particularly if several scores are high You are at severe risk of burnout .
unless some factors are particularly severe Be careful . it is seen that the ratio of stressed employees in AXIS banks are high as compared to all the other banks.do something about this urgently response 0 5 3 0 0 No sign little sign be careful Severe risk Very high It is seen from the above data that the employees working in the banks are at the risk of two levels that is “a little sign of burn out” and “be careful”. it is seen that the employees working in SBS are found less stressed out compared to other banks. If all the graphs are compared. 42 .do something about this urgently You are at very severe risk of burnout . particularly if several scores are high You are at severe risk of burnout .N o s ig n L i t t l e s ig n Be care fu l S e v e r e r is k V e r y h ig h The report of a Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here. Taking a look on the data of all the three banks.you may be at risk of burnout. This can be because it’s a public sector.
So the ratio of little sign of burnout and moderate level of burnout is 2:3.do something about this urgently response 0 14 21 0 0 no sign little sign Be carefull severe risk Very high From the above graph it can be seen that maximum employees of all the banks are at a moderate level of risk of burnout while the employees who were found with a little sign of burnout is less. 1.you may be at risk of burnout.Let’s have a look on the overall result of the survey >= -1 5 18 35 45 Yes No No response No sign of burnout here! 27 8 0 Little sign of burnout here.do something about this urgently You are at very severe risk of burnout . unless some factors are particularly severe Be careful . Are you satisfied with the performance you give at your work? Yes No No response 43 . particularly if several scores are high You are at severe risk of burnout .
Do you think that you are suffering from depression? Yes 7 28 No No response 0 Yes No No response 20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression 3. Do you worry about your colleague's opinion about you? Yes 9 26 No No response 0 Yes No No response 44 .From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied. 2.
Yes 31 4 No No response 0 26% of the employees worry about their colleague’s opinion about them while 74% of the employees are not concern with the opinion about their colleague. 4. 5. Do you work more than 8 hours? 45 . Do you discuss your problem with your spouse or friend or any other close to you? Yes 32 3 No No response 0 Yes No No response 91% of the employees of the bank discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it.
7. Do you regularly spend time for entertainment? 46 .89% of the employees work for more than 8 hours which is the starting point of Yes 20 15 No No response 0 Yes No No response the stress while 11 % of the employees don’t work for more than 8 hours. You have an important function at your home and your boss asks to give a 4 hour over time. 6. what will be your response? Yes 14 19 No No response 2 Yes No No response 40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not gave any answer.
9. 8. 6% of the employees remain silent. Is your social life balanced? Yes 19 14 No No response 2 Yes No No response 54 % of the employees find their social life to be balanced while 40 % of the employees don’t have their social life balanced.Yes No No response 57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees don’t do that. Do you plan your work before doing? Yes 31 4 47 No No response 0 .
89 % of the employees plan their work before doing while 11 % of the employees don’t plan their work. 11.Yes 1 34 No No response 0 Yes No No response It is a good habit to plan the work you do. Do you fear about the quality of your performance? Yes 22 13 No No response 0 Yes No No response 63% of the employees fear the quality of performance which they give while 37 % of the employees don’t fear the quality of their work. Are you a heart patient? 48 . 10.
Do you feeling stress some times? 49 . 12.Yes No No response Here 3 % of the employees are heart patient which is partially the result of stress. Do you get tensed at your non achievement of your target? Yes 25 10 No No response 0 Yes No No response 71% of the employees get tensed at the non achievement of the target while 29 % of the employees work casually. 13.
If the answer of the above question is ‘Yes’ then answer the following: a) Is the reason of your stress your work load? Yes 20 9 No No response 6 Yes No No response 57% of the employees find themselves to be stressed by their work over load.Yes 28 6 No No response 1 Yes No No response 80% of the employees feel stressed sometimes while 17 % of the employees are not feeling stressed. b) Are you stressed because of your family problems? 50 . 26 % of the employees are not stressed because of the work overload. 3 % of the employees did not respond. 17 % of the employees did not answer.
c) Do you get stressed when your boss scolds you? Yes 10 18 No No response 7 Yes No No response 20% of the employee did not responded when they were asked weather their get stressed because of the scolding of their boss. 51% of the employees don’t get stress because of the scolding of their boss. d) Do you try to find any solution for the problem of your stress? 51 . 29 % of the employees get stressed because of the scolding of their boss.Yes 40 % of the 14 14 No No response 7 Yes No No response employees are stressed because of their family problems 40% by other problems while 20% of the employees did not responded.
Yes 24 6 No No response 5 Yes No No response 69 % of the employees try to find the solution of their stress. e) (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? Yes 11 18 No No response 6 31% of the employees try the yoga and other ayurvedic techniques to reduce Yes No No response their stress while 51 % of the employees use other techniques to reduce stress. 52 .
Most of the people frustrate due to lack of positivity and stress level climbs up due to that.HDFC Bank “Respect yourself and give time to yourself” An employee“Working in environment welfares.HDFC Bank HDFC Bank Positive attitude is only that reduces stress and achieves success. .AXIS Bank 53 . Pass your time with your close friends and relatives. and forget the stress” An employee.Watching TV or listening good “Believe in God” An employee. So the opinion if the employees were as follows: “Just smile away” An employee.AXIS Bank “Play and watch cricket” An employee.HDFC Bank music. So get positive attitude about work.AXIS Bank “We should do such activities from which we get happiness and also make others happy. about life. . The response of employees in the major banks of Bhavnagar like State Bank of Saurashtra. The AXIS Bank.(2. employee. In short it was a direct interview of the employees who gave their opinion about how to reduce stress.5) Employee’s opinion about how to reduce stress This project consist of the information about the employees undergoing from stress who working in the banks.” An employee.HDFC Bank “Just believe in your self and just do what your heart wants” An -“Talking to family members. and The HDFC bank was marvelous and they have given their valuable opinion about reducing stress as a result of the last question included in the questionnaire 2.Going for a walk or long drive” An employee. lot of positive attitude. So considering this factor this topic becomes one of the most important part of the project as it consists of the opinion of the employees who work in the banks.
only 10 employees have given their opinion how to reduce stress. 54 . It is also noticed that in the AXIS bank Bhavnagar in the time of afternoon slow instrumental music are been played so that the employees can work stress free. See oneness in all. So we can understand that how overloaded the employees of the bank are. Bank “Listen music and spend time with family” An employee. This is one of the positive things which are seen in the organization who is caring for their employees. Study the scriptures. Find and spend time for prayer.SBS “Get adjusted with others. From the certain sample of employees selected for the research. This will help the organization to boost up the productivity.SBS Bank These opinions are seemed to be valuable and effective as one of the effective things has been noticed that the employees who have got less than 18 marks in the Burnout test have given their opinions about reducing the stress. All are manifested of the supreme GOD” An employee.
Design Methodology Determine Feasibility Develop Instruments Select Sample Conduct Pilot Test Revise Instruments Conduct Research Analyze Data Prepare Report 55 . Notice that there are two feedback loops in the flow chart to allow revisions to the methodology and instruments. Each item in the flow chart depends upon the successful completion of all the previous items. it is important not to skip a single step. Therefore.(2.6) Research Flowchart Questionnaire research design proceeds in an orderly and specific manner.
My "hours" estimate is four hours. and my "duration" estimate is two days. The first one (Hours) is your best estimate of the actual number of hours required to complete the task. The hours estimate is used for budget planning and the duration estimate is used to develop a project time line. This checklist contains two time estimates for each task. They simply cannot give all their time to any one project. For example. 56 . Most researchers and business-people have to divide their time among many projects. Sometimes these are the same and sometimes they are different. Things almost always take longer than we think they should. but other commitments allow me to spend only two hours a day on this study. add the individual estimates. The best advice is to be generous with your time estimates.7) Time Considerations Many researchers underestimate the time required to complete a research project. The following form may be used as an initial checklist in developing time estimates. To arrive at your final time estimates. The second one (Duration) is the amount of time that will pass until the task is completed.(2. my estimate of goal clarification may be four hours.
One of the other problems of questionnaire is the cost.8. The questionnaire was filled by 35 employees of different designations. Some times it may be possible that the questionnaire.e. Axis Bank. of view of employees differs as per their designations. (These problems are not in all cases.(2. HDFC Bank and SBS Bank.8) Limitation of the survey The questionnaires were filled be 35 employees working in the three major Banks of Bhavnagar i. and understanding arises. Many a times the employees may not be really conscious or may not be bothered about (2. So the point The employees from whom the questionnaires are filled are in a heavy workload so some of the questionnaires filled by the employees who are in stress cannot be called reasonable. So the scope of sample findings was less. This may create a problem in the research.1) Advantages of Written Questionnaires 57 .) The responses of the employees cannot be accurate as the problem of language even by spending so much the result may not be reasonable.
There is uniform question presentation and no middle-man bias. Questionnaires are less intrusive than telephone or face-to-face surveys. Response rates vary widely from one questionnaire to another 58 . This is especially true for studies involving large sample sizes and large geographic areas. Written questionnaires become even more cost effective as the number of research questions increases. When a respondent receives a questionnaire in the mail. he is free to complete the questionnaire on his own time-table. Data entry and tabulation for nearly all surveys can be easily done with many computer software packages. (2. Questionnaires are easy to analyze. Unlike other research methods. It can dramatically lower our confidence in the results.8. the respondent is not interrupted by the research instrument. Low response is the curse of statistical analysis. Questionnaires reduce bias. Questionnaires are very cost effective when compared to face-toface interviews. There are no verbal or visual clues to influence the respondent. The researcher's own opinions will not influence the respondent to answer questions in a certain manner.2) Disadvantages of Written Questionnaires One major disadvantage of written questionnaires is the possibility of low response rates. Nearly everyone has had some experience completing questionnaires and they generally do not make people apprehensive. Questionnaires are familiar to most people.
. the researcher can partially overcome this disadvantage. This may not actually be the case. They allow little flexibility to the respondent with respect to response format. 59 .90%). By allowing frequent space for comments. A questionnaire probing sensitive issues or attitudes may be severely affected. When returned questionnaires arrive in the mail.e. Housewives sometimes respond for their husbands. and they usually provide insightful information that would have otherwise been lost. For a variety of reasons. Questionnaires are structured instruments. The lack of personal contact will have different effects depending on the type of information being requested. A questionnaire requesting factual information will probably not be affected by the lack of personal contact. Many times business questionnaires get handed to other employees for completion. Kids respond as a prank.(10% . It is a confounding error inherent in questionnaires. it's natural to assume that the respondent is the same person you sent the questionnaire to. they often lose the "flavor of the response" (i. well-designed studies consistently produce high response rates. Nearly ninety percent of all communication is visual. Gestures and other visual cues are not available with written questionnaires. Comments are among the most helpful of all the information on the questionnaire. respondents often want to qualify their answers). In essence. however. Another disadvantage of questionnaires is the inability to probe responses. the respondent may not be who you think it is.
questionnaires are simply not suited for some people. It is proved from the survey that the employees who have scored more than 25 marks in the burnout test are concern about the opinion of their colleagues. While at the same time the employ that have scored less than 20 marks in the burnout test are satisfied with the performance. This can be because of high level of stress. More frequently. one is found to be a heart patient.9) Findings It is analyzed from the questionnaire filled by the employees that the employees who have scored more than 20 marks in the burnout test are not satisfied with the performance which they give in the organization. From the sample of 35 bank employees who have been surveyed. For example. a written survey to a group of poorly educated people might not work because of reading skill problems. Thus it is proved that the colleagues opinion also play a lead role in the 60 . Thus it is proved that the employees who are desired to give better performance than their original performance are found more stressful than the others. Very rare of the employee are to be found suffering from depression. people are turned off by written questionnaires because of misuse. And the employees who got less than 25 marks do not mind about their colleague’s opinion. (2. Finally.
Thus we can say that sharing your problems with your spouse or close friends is a better idea to reduce stress. In the second questionnaire one of the question was “You have an important function at your home and your boss asks to give a 4 hour over time what will be your response ‘Yes or No’?” the employees have given their opinion as per their mood. This may be because they may not be getting time for entertainment or they may not be interested in the same. The entertainment is considered one of the most ultimate solutions to reduce stress. Failure of a plan may also lead a person 61 .increase and decrease of the stress level. moderate answers were given. Thus the employees who plan their work have scored below 25 marks in the burnout test except some cases as there are always some drawbacks in making plan. One of the questions was asked that were their social life balanced? It is observed that the employees who have scored above 20 marks in the burnout test did not have their social life balanced. The employees scoring more than 25 marks were not found their work planned. Thus it is proved that stress may affect our social life also. The employees who have scored 28-29 marks in the burnout test don’t believe in sharing their problems with their spouse or friend or any closed one. Those who mind about their colleague’s opinion are found to be more stressful. Most of the employees do not spend regular time in entertainment. The employees were asked weather they plan their work or not. While considering the point of view of entertainment it depends upon the mood of the employees. Thus we can conclude that the employees who are above 20 don’t have their social life balanced.
10 employees out of 30 employees practice yoga to reduce their stress and the other 20 employees don’t practice yoga. Thus we can conclude that the employees have reduced their stress by yoga therapy and other employees have just started the yoga because of high level of burnout 62 . 10 employees are not stressed because of the workload but because of their family problem. All the 30 employees have accepted that they try to find the solution of their stress. The employees having more than 10 marks in the burnout test says that they are under stress. A question was asked that weather you get stressed at the nonachievement of their target? All the employees have responded positively. But this is not concern with the burnout score. One of the other possibilities is that the employees have responded positively to show themselves to be good. So it is meaningless to compare this question with the burnout test. Thus we can conclude that planning of the work may help to reduce stress level. Out of 35 employees of the sample 20 of the employees accepted that the reason for their stress is workload. 14 employees out of 30 employees who are stressed feel stressful when their boss scolds them while 16 employees refused that they are not stressed because their boss scolds them. This aspect is not dependent of the burnout level. Most of the employees who have scored more than 20 marks fear about their quality of work they give. From this we can conclude that all the employees are given achievable target and naturally by the non-achievement of the target all the employees may get stressed. 5 of the employees are not suffering from stress. This aspect depends upon the dedication of work.to stress. The burnout scores of the employees who practice yoga are either more than 25 or less than 20.
So the accuracy of data depends upon the response of the employees.mindtool. Robbins” Burn Out tool – Questionnaire Self analysis of questionnaire o o 63 . BIBILIOGRAPHY o o www.com Organizational Behavior “Stephen P. 3.The above analysis is done by the data received from the questionnaire.
ANNEXURE Questionnaire 64 .4.
Put all n often 1 Do you feel run down and drained of physical or emotional energy? 2 Do you find that you are prone to negative thinking about your job? 3 Do you find that you are harder and less sympathetic with people than perhaps they deserve? 4 Do you find yourself getting easily irritated by small problems.No Questions Not at Rarely Sometimes Ofte Very Instructions: For each question. put an 'X' in the column that most applies. or by your coworkers and team? 5 Do you feel misunderstood or unappreciated by your co-workers? 6 Do you feel that you have no-one to talk to? 7 Do you feel that you are achieving less than you should? 8 Do you feel under an unpleasant level of pressure to succeed? 9 Do you feel that you are not getting what you want out of your job? 10 Do you feel that you are in the wrong organization or the wrong profession? 11 Are you becoming frustrated with parts of your job? 12 Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? 13 Do you feel that there is more work to do than you practically have the ability to do? 14 Do you feel that you do not have time to do many of the things that are important to doing a good quality job? 15 Do you find that you do not 65 have time to plan as much as you would like to? Total .
do something about this urgently You are at severe when your boss scolds You? Do you try to find severe risk offor the problem of your stress? this urgently You are at very any solution burnout . unless some factors are particularly severe Is the reason of your stress your work load? Be careful .Please write the total number of ‘x’ at the space given at the bottom of each column N 1 2 3 4 5 Questions Are you satisfied with the performance you give at your work? Do you think that you are suffering from depression? Do you worry about your colleague's opinion about you? Do you discuss your problem with your spouse or friend or any other close to you? Do you work more than 8 hours? Yes No Number Weight Weighted Total 6Answer have an important function at your home and your boss You Not at all 0 asks to give a 4 hour over time. what will be your response? Rarely 1 7 Do you regularly spend time for entertainment? Sometimes 2 3 8Often your social life balanced? Is Very often 4 9 Do you plan your work before doing? 10 Do you fear about the quality of your performance? 11 Are you a heart patient? 12 Do you get tensed at your non achievement of your target? 13 Do you feeling stress some times? >= -1 5 a) 18 b) c) 35 d) 45 e) If the answer of the above question is Yes then answer the No sign of burnout here! following: Little sign of burnout here.do something about (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? 66 . particularly if several scores are Are you stressed because of your family problems? high Do you get stressedrisk of burnout .you may be at risk of burnout.
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