Distinctive Characteristics of Services

Intangibility Inseparability Variability Perishability
13-1

Service-Quality Model

13-2

SERVQUAL Topics

13-3

Activity

Design a better evaluation instrument for the Faculty of Management

13-4

SERVQUAL Topics

13-5

Sign up to vote on this title
UsefulNot useful

Master Your Semester with Scribd & The New York Times

Special offer for students: Only $4.99/month.

Master Your Semester with a Special Offer from Scribd & The New York Times

Cancel anytime.