EXECUTIVE SUMMARY

Welfare of employee and his family members is an effective advertising and also a
method of buying the gratitude and loyalty of employees. Employee welfare is a
comprehensive term including various services, benefits and facilities offered by the
employer.
The basic purpose of labour welfare is to enrich the life of employees and keep them
happy and contented. Welfare facilities enable workers to have a richer and more
satisfying life. It raises the standard of living of workers by indirectly reducing the
burden on their pocket.
Welfare means improving, faring or doing well. It is a comprehensive term, and
refers to the physical, mental, moral and emotional well-being of an individual. Further,
the term welfare is a relative concept, relative in time and space. It therefore, varies from
time to time, region to region and from country to country.
Labour welfare is an important aspect in every organization with some added
incentives which enable the workers to lead a decent life. There are several agencies
involved in the labour welfare work namely the central government, employer’s trade
union and other social service organization. Welfare services may broadly be classified
into two categories:-
1) Intramural
2) Extramural

In order to get the best out of a worker in the matter of production, working
condition is required to be improved to large extent. The work place should provide
reasonable amenities for the worker’s essential need.
Today various medical services like hospital, clinical and dispensary facilities are
provided by organizations not only to the employees but also to their family members.
Normally welfare and recreational benefits includes canteens, housing, transportation,
education etc.
Some large organizations set up welfare organizations with a view to provide all
types of welfare facilities at one centre and appointed welfare benefits continuously and
effectively to all employees fairly.

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 W.C.L. Nagpur area has recognized that welfare of employees by improving their
quality of life and their family’s well being in general will help thrust to the objectives of
W.C.L. directly and indirectly thereby increasing and improving production and
productivity. This task is carried on ceaselessly by involving employees, workers,
representatives and management representative.
W.C.L. is spending lots of money on the employee welfare. Welfare facilities
provided by this organization are unique for all the employees. The only difference is
that the top level officers receive some additional facilities along with routine one.
With the help of the project an attempt is made to study the welfare measures
provided to employees, what is the procedure, time required for sanctioning welfare
facilities and such other basic policies of the organization.
The study is based on the information collected from respondents through
questionnaire. The data analyzed is presented in the form of graph and on the basis of
that conclusions are made. At last the required suggestions are given.
After analyzing the data it is found that the employees are satisfied with the welfare
facilities provided to them by the area office W.C.L.

CHAPTER- 1
INTRODUCTION

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Labour welfare:-
Labour welfare work aims at providing such service facilities and amenities which
enable the workers employed in an organization to perform their work in healthy
congenial surrounding conductive to good health and high morale.
Labour welfare is a comprehensive term including various services, benefits and
facilities offered by the employer. Through such generous fringe benefits the employer
makes life worth living for employees. The welfare amenities are extended in additional
to normal wages and other economic rewards available to employees as per the legal
provisions.
Welfare measures may also be provided by the government, trade unions and non-
government agencies in addition to the employer. “International Labour Organization
efforts to make life worth living for workers” According to the Oxford dictionary
“Welfare is fundamentally an attitude of mind on the part of management influencing
the method by which management activities are undertaken.

Objectives of labour welfare activities:-

Following are the objectives of the voluntary labour welfare services by employer-
1) To win over employees loyalty and increase their morale.
2) To develop efficiency and productivity among workers.
3) To reduce of threat of future government intervention.
4) To make recruitment more effective.
5) To earn goodwill and enhance public image.
6) To build up stable labour force to reduce labour turnover and absenteeism.

Importance of labour welfare activities:-

Labour welfare in India has a special significance as the constitution provides for the
promotion of welfare of the labour for human conditions of work and securing to all
workers.

3
 The various welfare measures provided by the employee will have immediate impact
on the health, physical and mental efficiency, alertness, morale and overall efficiency of
the workers and thereby contributing to the highest productivity.
Social security measure provided by employer will act as a protection to the workers.
Labour welfare means activities designed for the promotion of the economic, social and
cultural well being of the employees. Labour welfare includes both statutory as well as
non-statutory activities undertaken by the employers, trade unions and both the central
and state governments for the physical and mental development of the workers.
Labour welfare enables workers to have richer and more satisfying life. It raises the
standard of living of workers by indirectly reducing the burden on their pocket. Welfare
measures improve the physical and physiological health of the employees, which in turn
enhance their efficiency and productivity.
Labour welfare promotes a sense of belongings among the workers, preventing them
from resorting to unhealthy practices like absenteeism, lobour unrest strike, etc. welfare
work improves the relations between employees and employers. It promotes a real
change of heart and a change of outlook of the part of both the employers and
employees.

Reasons for the labour welfare activities in India:-

1) Increase in efficiency of employees:
Labour welfare activities increases in efficiency of employees to work. These
facilities help in developing the feeling of dedication among them. Due to the
increase in efficiency the production and the productivity of the enterprise
increase considerably.

2) Helpful in reducing the state of poverty among employees:

Most of the workers in our country are unable in providing for base necessities
for themselves and to their family members. This is because of the extreme
poverty among Indian workers. Provision of labour welfare activities plays an

4
 important role in reducing such poverty and in providing essential amenities to
the workers.
3) Establishment of Organizational peace:
Labour welfare activities help in establishing sound relations between employees
and employers. When the employees of the organization feels that they are
getting all the possible facilities and the employers are very caring to them, then
such good feeling increases enthusiasm among employees which will establish
peace in the organization.
4) Helpful in reducing the rate of absenteeism and labour turnover:
The rate of absenteeism and labour turnover is much higher in India as
compared to that of developed countries of the world. Provision of labour
welfare activities help in reducing this because the workers feel themselves well
settled at one place.

CHAPTER- 2
COMPANY PROFILE

About Coal India Limited (CIL)

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 Coal India Limited (CIL) is a public sector organization. It is a central
government undertaking company. Before 1973 it was a private block and after 1973
it was considered as a government sector since its initialization was done in this
year.
Coal is the backbone of energy security of our nation and it will continue to
occupy a dominant position in the decades to come on the energy scenario of India.
CIL contributes 54 percent of coal to the energy needs of the nation and sky is the
limit of increase in the demand of coal. Maintaining the highest growth in coal
production CIL cross 400 million tones mark in 2008-09.
Coal plays a vital role in power generation, considering this all subsidiaries of CIL
are taking hard efforts to produce required quantity of coal. All should untidily
work to fulfill the demand of power. The Vidarbha region has abundant reserves of
coal that would try to fulfill the demand. WCL depends on land to carry out its
operations.
CIL has 7-8 subsidiaries which are situated in different states of India. It has 10
divisions which are also known as areas out of which 3 areas are situated in Madhya
Pradesh and 7 in Maharashtra. All these areas look behind mining activities. Coal
production is the important source of energy of this organization. Presently, there
10,122 employees working in these 10 areas.
Coal India is playing a strategic role in the economy of the country by making
domestic industry competitive at global level. CIL has been providing 50% to 60%
cheaper coal in comparison to international
market to power plants. Total requirements of thermal power plants are met by three
different modes - Coal India, Captive Coal Blocks and Import. India stands third in
the world in the production of coal.

 Highest production of coal in India is in Jharkhand.

 In India, Thermal Coal Sector uses the maximum coal.
 Coal India Limited (CIL) has 83% of partnership in world in the production
of coal.
 In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coal producing
Government Company.

6
 Coal India itself decides the coal rate produced by Coal India Limited.
 In India, 70% of electricity is produced with the help of coal.
 13% of coal in the world is produced by the underground coal mines.
 India’s oldest coal area is Raniganj.
 CIL operates 86 coal mines in Central India, feeds Power Stations located in
the states of Maharashtra, Madhya Pradesh, Gujarat, Utter Pradesh and
Haryana apart from many of the coal based industries.

HISTORY OF CIL:
1971/73: Nationalization of coal mines in India.
1973 : Centralization of Coal Mines Authority Limited (CMAL) in
three divisions East, West and Central.
1974 : Centralization of holding company coal India limited (CIL)
six supporting companies. In west Western coalfield
limited (WCL) was established which has its coal areas in
Maharashtra, Madhya Pradesh & Orissa.
1986 : Reorganization of coal companies under coal India limited.
Thereafter coal mines of WCL in Madhya Pradesh (except
Chindwara and Baitul Distt) and Orissa were considered in
the supporting company South Eastern Coalfield Limited
(SECL). Therefore, the coal areas of WCL were
decreased and remained only in Maharashtra and in some
parts of Madhya Pradesh.
2007 : WCL has increased the production of coal from 21 million
tonnes in 1985-86 to 43.51 million tonnes in 2007-08.
2007 : Indian government declared WCL as a MINIRATNA
Company.
2008 : Coal production, off take, productivity, sales realization and
turnover during the year reached a new peak the highest
ever in the history of the company.

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 Concerted progress in rationalizing manpower has resulted in reduction of
manpower by 1439 between 2006-07 and 2007-08 inspite of production growth of 0.300
mt. during the same period.

Coal India Limited

Public sector undertaking

Type
Government-owned
Founded 1975
Headquarters Kolkata, West Bengal
Key people Partha S Bhattacharyya, Chairman
Industry Coal and lignite
Coal net income = ▲INR 85.16 billion (2006)
Products
(USD 2.15 billion)
Employees 492000 (2006)
Website coalindia.nic.in

Coal India Limited (CIL) is a public sector undertaking of the Indian Government. It is
the world's largest coal miner [1]. It is owned entirely by the Union Government, under
the administrative control of the Ministry of Coal. It is involved in coal mining and
production industry.

Coal India Limited was formed in 1975 as a holding company with five subsidiaries:

 Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)

 Central Coalfields Limited (CCL) (Ranchi, Jharkhand)

 Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpur region)

 Eastern Coalfields Limited (ECL) (Asansol, West Bengal)

 Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)

Several years later, three more subsidiaries were added:

 Mahanadi Coalfields Limited (MCL) (Raulkela)

 South Eastern Coalfields Limited (SECL) (Bilaspur)

 North Eastern Coalfields Limited (NECL) (directly under control of coal India
limited)

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  Northern Coalfields Limited, Singrauli (NCL,Singrauli)

Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines owned by
three of its subsidiaries in partnership with private players. Underground mining would
be revived in 6 abandoned mines of Eastern Coalfields, 8 mines of Bharat Coking Coal,
and 4 mines of Central Coalfields. These 18 mines have an approximate reserve of 1,647
million tonnes of coal. CIL contributes around 85% of coal production in India; it is the
largest company in the World in terms of coal production. Employs nearly 4.25 Lakh
persons and is the largest corporate employer in the country. It is one of the largest
Companies in the country, turnover being around Rs. 386.31 billion in 2007-08. It is one
of the largest tax payers (Corporate Tax Rs.35.75 billion) in 2007-08 and has paid
Dividend of Rs17.054 Billion to the Govt. of India in 2007-08.

Mission of coal India

“The mission of coal India limited is to produce and market, the planned quality of coal
and coal products efficiently and economically, with due regard to safety, conservation
and quality.”

ABOUT WESTERN COALFIELD LIMITED (WCL)

Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal
India Limited (CIL) which is under administrative control of Ministry of Coal. The
Company incorporated under the Companies Act, 1956 has its registered office at Coal
Estate, Civil Lines, Nagpur–440001.

The Company has contributed about 9.5% of the national coal production during 2007-
08. It has mining operation spread over the states of Maharashtra (in Nagpur,
Chandrapur & Yeotmal Districts) and Madhya Pradesh (in Betul and Chhindawara
Districts).
The Company is a major source of supplies of coal to the industries located in Western
India in the States of Maharashtra, Madhya Pradesh, Gujrat and also in Southern India
in the States of Andhra Pradesh, Tamil Nadu, Karnataka and Kerala. A large numbers of

9
Power Houses under Maharashtra, Madhya Pradesh, Gujrat, Karnataka, Punjab and
Uttar Pradesh - Electricity Boards are major consumers of its coal along with cement,
steel, chemical, fertilizer, paper and brick Industries in these states.

WCL as the highest corporate tax payer of Vidarbha region has contributed to the state
exchequer during 2008-09 approx. Rs. 897 crores by way of royalty and taxes and
approx. Rs. 438 crores as corporate tax.
WCL a MINIRATNA Company (Government of India) Nagpur based subsidiary of
Navratna Public Sector Undertaking- Coal India Limited, has posted a hefty profit of Rs.
516.12 crores on equity base of Rs. 297.10 crores as per audited accounts for the year
ended 31st March 2009.

WCL has retained its flagship status among 7 coal producing subsidiaries of coal India
limited by recording highest percentage of achievement against target in OB removal,
coal off-take and 2nd highest in coal production.

WCL received the award and gold medal for best corporate performance on 8 th October
2009.

WCL is one of the subsidiaries of coal India limited (CIL).

Tree plantation on yearly basis is being undertaken in and around the mines as per the
availability of land and on the reclaimed site and dead OB dumps. The plantation plays
very important role in improving the environment around the villages in the vicinity of
mines. Species of plants planted are teak, siwan, sisoo, casia, awala, imli, jamoon etc.

The pride of place Miniratna WCL occupies in coal India is because this company has
the finest of workers, supervisors and executives ever ready to respond and race ahead
of others in achieving the desired goal. No challenge is insurmountable and no target is
too high for such a team.

WCL formally launched on 24th March 2008, Forward e-Auction scheme under the new
coal distribution policy of government of India. The objective of the scheme, introduced

10
for the first time in the country, is to help genuine industrial consumers under power
and other sectors that can source a part of their requirement through this mode.

After achieving the target of 1.11million tonnes additional coal is produced in the year
2007-08. With workers sweat and toil & commitment towards progress, WCL team has
to its credit the best ever performance in the history of the company during this year-
highest coal production, coal supplies to the consumers, productivity and turnover,
thereby earning estimated net profit before tax of Rs.1176 crores substantially higher
than the budgeted Rs.676 crores and last year’s Rs.1054 crores. The company is the
highest corporate taxpayer in the in Vidarbha region.

The future plan of the company is to maintain its present level of production and
increase it to 45 million tonnes by:
1. Opening new mines
2. Mechanization, introduction of new technology suitable to the conditions to
increase capacity of existing, ongoing and future projects.
3. Improving efficiency of operations.

In addition to 26 ongoing and future projects (22OC & 4UG), 34 more projects,
(24OC & 10UG) are planned to be started in coming years. Of these 34 projects 4
are already approved, 12 have been formulated and remaining 18 are yet to be
formulated.

Events celebrated:
Every year WCL’s Jankar Women’s club celebrates International Women’s day. On this
occasion all the members of this club help poor and needy by providing food, clothes,
fruits and games & rides to small children. They also help handicapped people.
Sports competition, summer camps for children, blood donation camps, health
check up camps, seminars on safety, scholarships to talented students, independence
day, republic day, worker’s day, nurses day, environment week, mining events, Hindi
rajbhasha week etc. are celebrated.

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 WCL AT A GLANCE:
Coal Mines (01.04.08) - 84(37OC, 42UG, 5MIXED)
Coal washries - 1
Manpower (01.04.08) - 64,199
Productivity (2007-08) - 43.51 million tonnes
Off take (2007-08) - 44.90 million tonnes
Output per man shift (2007-08) - 2.52 tonnes
Gross Turnover (business) - 5681 crores
Clear profit - 930 crores
Capital investment (2007-08) - 2846 crores
Royalty & Tax to government - 757 crores
Corporate Tax Payment - 509 crores
Annual investment - approx. 176 crores

LAST FIVE YEARS OF WCL

YEARS 03-04 04-05 05-06 06-07 07-08 08-09

Coal Production 39.53 41.41 43.20 43.21 43.51 43.03

(million tones)

Off take 39.20 40.32 41.75 42.17 44.90 44.98

(million tones)

Turnover business 3882 4505 4986 5012 5681 -

(in crores)

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 Clear profit 744 935 1447 1054 930 1047
(in crores) (budgeted)

Corporate tax 347 424 461 608 509 -

(in crores)

Royalty and tax payment 523 572 620 620 758 -

(in crores)

ABOUT NAGPUR AREA OFFICE WCL

Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies in Nagpur
district which is located in north side of Nagpur city. It has 9 underground (UG) mines
and 2 opencast (OC) mines, located in the five sub-areas i.e. Kamptee, Silewara, Pipla,
Saoner and Gondegaon. Projects/mines of Nagpur area are located in the three tahsils-
Kamptee, Parsconi and Saoner of Nagpur district. Area head quarter (HQ) office of
Nagpur area is situated at Jaripatka, Nagpur.
NAGPUR AREA comprises of the following projects/mines:

A. ONGOING PROJECTS/MINES:
i) Pipla U/G
ii) Silewara U/G Silewara Sub-Area
iii) AB Incline U/G
iv) Saoner U/G
v) Patansaongi U/G Saoner Sub-Area
vi) Kamptee UG Conversion
to OC Kamptee Sub-Area
vii) Inder U/G
viii) Gondegaon OC Gondegaon Sub-Area

B. NEW PROJECTS:
i) Adasa U/G of Saoner Sub-Area

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 ii) Bhanegaon O/C of Silewara Sub-Area
iii) Singhori O/C of Silewara Sub-Area
iv) Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area
v) Inder U/G to O/C of Kamptee Sub-Area
vi) Gondegaon O/C (Extension) of Gondegaon Sub-Area

Presently there are 250 employees working in Nagpur area office of WCL. In June
2007, Government has granted status of MINIRATNA to the company and now the
motto of the company is to achieve the status of a NAVRATNA company in the days to
come. In order to achieve this goal, the company has to put in their best efforts and work
as one cohesive unit with focused attention on:-
1) Sound corporate Governance
2) Timely completion of new projects and advance planning for opening new
mines.
3) Efficient utilization of all available resources with more trust on human resource,
the most precious one.
4) High priority to consumer satisfaction.
5) Economizing cost and Maximizing profitability as a true commercial
organization.
6) Achieving high standards of safety of men, material and vital installations.
7) Diversification of activities and exploring new avenues as business strategy in
the form of joint ventures etc.
The first quarter of 2008 had been of glorious achievements where targets
were surpassed and performance of the company in terms of achievements against
assigned targets was highest among all subsidiaries of Coal India. The credit of this,
undoubtedly, goes to each one in WCL family. (Workers, staff, officers, trade union
leaders and directors) who are providing sound corporate governance in achieving the
organizational goal.
There are 11 major departments in area office named as:
1) Finance department
2) Sales and Marketing department
3) Personnel department

14
 4) Mining department
5) Material management department
6) Excavation department
7) Civil department
8) E & M department (Electrical & Mechanical)
9) Planning department
10) Training department
11) Security department
Out of all these departments mining is the main department of this organization.
Beside these there are also many minor departments. The main and basic
facilities provided to the employees of area office are: - medical, housing,
education, community development, etc.
MISSION
The mission of the company is to become a “NAVRATNA” company by
achieving its target goal.

CHAPTER- 3
WELFARE FACILITY PROVIDED TO THE EMPLOYEES
IN NAGPUR AREA OFFICE OF WCL

Welfare services may broadly be classified into two categories:

1) Intramental Activities: - which are provided within the
establishment such as toilets, rest centers, canteen, uniforms
etc.
2) Extramental activities:- which are undertaken outside the
establishment such as family planning, child welfare, co-
operative stores credit societies, vocational guidance,
holiday, home leave, travel facilities.
Intramural activities:-
Drinking water
Toilets

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 Washing and Bathing facilities
Rest shelters
Uniform and protective clothing
Recreation facilities
Canteen

Extramural activities:-
Housing
Education facilities
Maternity benefits
Transportation
Sport facilities
Vocational Training
Holiday home
Social insurance

Labour welfare work may also be divided into categories:-

1. Statutory welfare facilities:
Washing facilities
Consumer co-operative store
Education
Housing
Transportation
Recreation
Canteen, Lunchroom facilities
Restroom facilities
Clothing facilities
2. Non-statutory labour welfare facilities:
Uniform
Safety helmet
Driving helmet
Sweaters

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 Raincoats
Marriage loan facilities
Bonus
Welfare fund
Credit society
Leave provision

The welfare board at corporate level consisting of equal representatives of

the workman and management, has been planning, supervising, monitoring and
evaluating various measures. Similarly, area welfare committee has been
functioning in the areas for ensuring proper implementation of welfare activities.
In every year one welfare/improving quality of life fortnight is being celebrated.
In providing more and more welfare amenities and in their maintenance,
tremendous enthusiasm and determination is generated during this fortnight. It
is evident during this period that everybody takes special effort to see that his
contribution is recognized and does not go unrecognized, both as an individual
and as a team.
Even unit tries to be ahead of others in true and healthy competition spirit.
An atmosphere of healthy competition is evidenced during this period.

Community Development & Welfare Activities:-

Mining of coal has profound impact on the communities living in the nearby
villages where the mines are established. The obvious impact of introduction of any
industrial activity in rural and tribal areas is change in the socioeconomic profile of
the area.
In the above context, Coal India, WCL and the Nagpur Area strongly believe that
the people living around are an important stake holder in the process of mine
development and for a sustainable development; they have to be given share of the
benefits of development of the mining projects. For this specific purpose and
objective, CIL has laid down a guideline and policy for community and peripheral
development.

17
 The subsidiaries prepare annual action plans by adapting the CIL-CD Policy for
its implementation in its command area. Such activities are normally taken up in the
peripheral villages within a distance of 8km from the mines. The key areas of the
referred community development and welfare activities, undertaken on the annual
basis in the peripheral villages around the mines are broadly as under:-
- Creation of community assets (infrastructure) like provision for drinking
water, construction of school buildings, check dams, village roads/ linked
roads and culverts, dispensary and health center, community centers, market
place etc.
- Skill development & Capacity building, like vocational training, income
generation programmes, entreurship development programme, literacy
programme, adult education etc.
- Awareness programmes and community activities like health camp, medical
aids, family planning camps, immunization camp, and eye checkup camp
etc.
- Sports and Cultural Activities
- Plantation
The beneficiaries of community development activities are normally
inhabitants living in the periphery normally within a distance of 8 km from
the mine boundary or any other location as may be decided by the
community development committee in consultation with the State
Government authorities.
The beneficiaries include all communities including employees of WCL,
non-employees, SC’s & ST’s and all other communities living in the villages
under consideration. Care is also taken that the community development
budget allocation covers Special Component Plan (SCP) for benefit of the
Scheduled Castes, Tribal Sub Plan (TSP) for benefit of the tribal groups and
Community Development Plan (CDP) for benefit of the community at large.
Care is also taken to utilize at least 15% & 8% of the annual community
development allocations against SCP & TSP respectively.

18
 The assets created under the resettlement activities will be handed over
to the Gram Panchayat / State authorities on completion, for smooth
operation and maintenance.
Medical Facilities:
a) Scheme for reimbursement of hospitalization expenses:
The scheme is intended to provide relief to the employees in meeting the
hospitalization expenses incurred for self and/or dependents. The benefit
under the scheme is availability for minor and major operations. The
company avails all the expenses by reimbursing the total amount paid by
the employee at the time of treatment.
b) Reimbursement of expenses of medical check-up:
The company has its own hospital which is situated in each area. Doctors
and nurses in these hospitals are appointed by the company itself. The
employees can take treatment from these hospitals without paying any charge
and they can take the medicines from the medical stores which are in the panel
of this company.
Housing Facilities:
a) Company quarters:
The company provides quarters to the employees working in their
organization. With this they get some more facilities like drinking water, free
electricity, no tax or rent for house etc.
b) House rent allowances:
The area office is providing house rent allowances to the employees who
are not using the housing facility provided by the company. Such employees
stay in the house of their choice by paying rent. For that they get HR allowance
depending on their basic. These people get some proportionate share of their
basic as house rent decided by the company.
School Bus Facility:
The children of the employees who are studying in schools and
colleges gets school bus facility so that they can reach to their
Destination properly.
Education facilities:

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 The talented students / children of the working employees get
scholarship for their performance. The company also provides
loan for higher education. They also motivate children by
conducting competitions and by distributing prizes to them.
Funds are also given to the corporation school for the school
building and for the upliftment of the children.
Rehabilitation:
Company needs land for mines (where the coal is present) so
the land owners are requested to hand over their land to government
and in its place company provides job to one of the family member according to
his/her qualification. Besides this they also gets some compensation according to
the government policies.
Sports and Cultural Activities:
Every year sports and other events are organized for the enjoyment of the
worker and their family members. Cultural activities are also conducted on
many occasions.
Funds for Community Development:
The company provides funds for the community development such as
electricity, water supply, roads, street lights etc…
Canteen:
A good and well maintained clean canteen facility is available at the area
office premises, for the employees.
SC/ST PLANS:
Organization provides scholarship to children of employees of SC/ST. The
percentage to avail benefit is comparatively low than the open category. Also,
the organization helps the schools and library which belongs to SC/ST’s.
Good working conditions:
The working conditions in the area office are excellent. The environment is
neat and clean. Lots of greenery is present in the office premises such
pleasant environment keeps employees fit and fine.
Besides these major facilities there are many more facilities like mini LTC and
major LTC. Plants are distributed to the employees in environment week;

20
 Ganesh Utsav, New Year, Independence day, republic day etc are celebrated
for the enjoyment of the employee and his family.

Perks and allowance:

Common Perquisites:
1) Infrastructure
2) LTC Facility
3) Subsidized electricity
Domestic & Residential:
1) Domestic assistance
2) Electricity allowance
3)Fuel allowance
Education Allowance:
1)Study in schools
2)Study in colleges
3)Study in UG/PG Professional Institution
4)Hostel allowance
5)Professional development allowance
Transportation Allowance
Personal allowance etc.

Welfare programmes in Area Office WCL

1) Revenue Welfare Budget
The budget proposal as per Action Plan is prepared by the Area Welfare
Committees at Area Level and submitted to Welfare Deptt. for deliberation in the
welfare board. The welfare board then examines the proposals areawise,
headwise and recommends for approval to the chairman welfare board and
Director Finance and CMD. Finally after approval the Rev. Welfare budget is
communicated to the areas for its implementations.
2) Monitoring by the welfare board

21
 The welfare board visits the areas as per the calendar prepared to monitor the
activities of the area and see the implementation of the budget/expenditure. The
welfare board interacts with the area welfare committees at area level.
3) 15th August Awards
The welfare board distributes the awards to the awardees on this date every
year. The proposals based on the norms prepared by the welfare board are called
from the areas. The same is compiled by welfare department and awardees list
finalized by the welfare board and approved by the chairman welfare board and
CMD and the awards are distributed on the 15 th August Independence day
functions at WCL Head quarter.

4) Welfare Fortnight Inspection

To improve the standard of living and quality of life, of employees the welfare
board has formulated norms on all welfare activities for which areawise/inter
area competitions are held at company level. At the area level the Ist phase Inter
Sub Areas welfare fortnightly competitions are held. The IInd phase inspection is
conducted by the welfare board. After the inspection the result is compiled and
the prizes are distributed at a grand function which is graced by the Hon’ble
Coal Minister.
5) Areawise Union Representation (check off system every year) in the area
welfare committee
The criteria has been prepared by the welfare board. Every year based on the
check off system figure and the manpower as on ¼ the calculations are worked
out on the basis of the approved criteria for working out the union
representation in the area welfare committee and approved by the competent
authority and circulated to areas for nominations of members by the welfare
board, for functioning of welfare committee.
6) Community & Peripheral Development Programme
Various developmental activities for the community residing in & around its
various mining areas for the benefit of its employees, their wards, and the local

22
 populace are undertaken. Such developmental activities are also undertaken in
the town and villages, adjoining coal mining belt, generally within a radius of
8kms. For the benefit of general popular. For which the budgetary provision is
made at the rate Rs.1/- per tonne of coal produced during the previous year.
While planning the activities, to be undertaken in each financial year,
requests and recommendations from village Panchyat, Local District
Authorities and Peoples Representatives are considered. The
activities undertaken include: 1) Construction of approach roads.
2) Tarring of roads. 3) Digging of Borewels. 4) Providing & Installation of
hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines. 7) Providing and
Fitting Street Lights. 8) Construction/ Installation of Water Tanks. 9)
Construction of additional rooms in existing school building. 10) Providing
school furniture and other Lab. Items. 11) Providing books, almirah etc. for
libraries. 12) Construction of check dams. 13) Construction of Community
Centers. 14) Village sports. 15) Medical camps. 16) Construction of Cremation
Place/Sheds. 17) Assistance to various social organization/NGO’s for the
development of physically/mentally handicapped persons, cultural/sports
activities etc.
The implementations of these activities are monitored by the area welfare
committee at area level and welfare board at the company level.

7) Sports and Cultural Activities

The welfare board monitors the activities of sports and cultural activities of all
the areas. The function of sports & cultural activities are held on the behalf of the
welfare board in each areas. The welfare board monitors the activities of sports
and cultural activities of all the areas.

Western Coalfield Limited Nagpur Welfare Budget

(Rs. In lakhs)
PARTICULARS 04-05 06-07 08-09
School and Education 27 30 22
Medical Services 270 345 544
Resi/ Welfare/ Colony Roads 195 206 472

23
 Sports/Recreation/Culture: 11 15 30
Mahila Mandal 1 1 1
Other Expenses 5 6 15
SC/ST Plans 18 56 38
Water Supply 72 70 105
Community Development 16 33 61
Special Sanction/Welfare Board 75 28 -

GRAND TOTAL 690 790 1288

CHAPTER- 4
RESEARCH METHODOLOGY

AN INTRODUCTION:
Research is the process of systematic and in-depth study or search for any particular
topic, subject or area of investigation, backed by collection, compilation, presentation
and interpretation of relevant details or data. Research methodology is a way to
systematically solve the research problem. It may be understood as a science of studying
how research is done scientifically.
Research may develop hypothesis and test it. In it we study the various steps that are
generally adopted by the researcher in studying his research problem along with the
logic behind them.
Research must be based on fact observable data forms a sound basis for research
inductive investigation lead better support to research finding for analyzing facts a
scientific methodology of analysis must be developed and result interpreted logically.
It is necessary for the researcher to know not only the research method or techniques
but also the methodology. Thus, when we talk of research methodology we not only talk
of the research methods but also consider the logic behind the methods we use in the
context of our research study and explain why we are using a particular method or
technique and why we are not using others so that research results are capable of being
evaluated either by the researcher himself or by others.
Research problems would result in certain conclusions by means of logical analysis
which the decision-maker may use for his action or solution.

24
OBJECTIVES OF STUDY:
1) To study the welfare facilities provided to employees by Nagpur Area Office
WCL.
2) To study how the organization motivate the employees by identifying and
satisfying their unsatisfied needs.
3) To know which special facilities are provided to reserved class categories like SC,
ST, OBC etc.. by the organization.

HYPOTHESIS:
Employees of Nagpur area office WCL are found to be satisfied with the welfare
facilities provided by their organization.

RESEARCH PROCESS:
In research process, the first and foremost step is selecting and defining a research
problem. A researcher should at first find the problem. Then he should formulate it
so that it becomes susceptible to research. For a systematic presentation, the process
of research may be classified under three stages- primary stage, secondary stage, and
the tertiary stage.
The primary stage includes:-
i) Observation
ii) Interest
iii) Formulating research problem
iv) Documentation
v) Preparation of a bibliography &
vi) Research design

25
The secondary stage includes:-
i) Project planning
ii) Data collection
iii) Analysis of data
iv) Testing of hypothesis
v) Interpretation
vi) Questionnaire preparation

The tertiary stage includes:-

i) Report writing
ii) Observation, suggestions, and conclusions.
iii) Preparation of a bibliography

OBSERVATION
Research starts with observation, which leads to curiosity to learn more
about what has been observed. While observation leads to research the
research results in elaborate observations and conclusions; or even further
research.
The observation method is widely used mainly because of its simplicity,
usefulness in the framing of hypothesis, its accuracy; the possibility of getting
convincing results, the possibility of the test of validity etc. to be precise,
observation tends to be the basic of any research.

INTEREST
The observation of certain occurrences creates an interest and inquisitiveness in
the mind of the research to study it future. This is the basis of interest to study
the subject matter of observation. The interest is the guiding force behind any
research.

FORMULATING RESEARCH PROBLEM

26
 The research problem undertaken for study must be carefully selected. The
problem must be defined thoroughly and should be framed into meaningful terms
from the analytical point of view. The area of working must be decided.
I have defined my problem as “To study the welfare facilities provided to
employees by Nagpur Area Office WCL. I had got the information from the HOD
of HR department and from some of the employees.
Industrial progress largely depend on committee labour force the benefits which
go under this nomenclature are of great importance to the employee and which he
is enable to secure by himself. The scheme of labour welfare may be regarded as a
wise investment which should on usually does brings profitable return in the form
of greater efficiency.
Thus we can say that welfare facilities are the base of effective and efficient
working of the employees in the organization in my opinion welfare has a great
importance in the organization.

DOCUMENTATION
The documentary source is an important source of information for a researcher.
A document is any thing in writing a record, files or diaries, published or
unpublished- which can be extracted and used in research. It is a very valuable
source of information for a research. Documentation is the process of collecting &
extracting the documents which are relevant to research.

RESEARCH DESIGN
After formulating the problem the research design has to be prepared.
Preparation of research design involves selection of means of obtaining
information, time available for research and selection of method of tabulation &
presentation of data.
The research of my project is descriptive study. I have obtained information by
the HOD of the HR Department and some of the employees of the organization &
also from annual reports of company, newspapers, magazines and websites.

PROJECT PLANNING

27
 Project planning is the first step in actually conducting & directing a research
project. It is one of the most important tasks of a researcher. This includes
formulation of the research objectives & goals and determining ways of achieving
them.

DATA COLLECTION
Data collection is one of the most important aspects of research. For the success
of any project accurate data is very important and necessary. The information
collected through research methodology must be accurate and relevant.
The data collection method can be classified into two methods:-
- Primary Data
- Secondary Data
- Primary Data:
Data collected by a researcher is known as primary data. It is collected by a
person for his own use obtained from findings. This is considered as first
hand information. This is that data which is collected by us to meet our own
specific purpose. The data is collected by the means of questionnaire filled in
by the employees at different posts of Nagpur area office. This method of
data collection is very popular particularly in big organizations.
THE RESEARCH APPROACH:
Survey Method
THE RESEARCH INSTRUMENT:
Questionnaire
THE RESPONDENTS:
The employees of the organization.

- Secondary Data:
Secondary data means data that are already available ie, they refer to data
which has already been collected and analyzed by some one else. This type of
data information can also be used by the researcher for his use as second
hand information sources through which secondary data can be collected.
Secondary data may either be published data or unpublished data.

28
Published data used here is from:-
i) Magazines
ii) Annual reports of the company
iii) Newspapers etc.
The sources of unpublished data are diaries, letters, unpublished internal
records made available by staff members etc.
Thus, the primary source of data collection was the interview and
questionnaire methods. The secondary data was collected through
magazines, annual reports of the company, internal records of the
organization and through websites.

ANALYSIS OF DATA
Once the collection of data is complete, it should be analyzed and processed
through classification tabulation etc in accordance with the subject matter. A
careful planning of the analytical framework should therefore be done by the
researcher. Data analysis is carried out by arranging the data received by the
employees in an excel sheet. This data is then converted into graphical forms.
Pie charts have also been used for the tabulation and interpretation of data
collected.

HYPOTHESIS TESTING
After analyzing the data hypothesis testing is done. It will result in either
accepting the hypothesis or rejecting it.

INTERPRETATION
After testing the hypothesis the researcher comes out with his conclusions.
The explanation of theory can also be considered as interpretation.

QUESTIONNAIRE PREPARATION
The basic requisite of any research study is the appropriate data which can be
collected with the help of a schedule or a questionnaire. With the help of

29
questionnaire it is easy to determine the satisfaction level of so many
employees in the organization.

SAMPLING SIZE
The sampling size on which the analysis is based is 72.

SAMPLING TECHNIQUES
The sampling technique used for carrying out this study is RANDOM
sampling technique.

PREPARATION OF REPORT AND PRESENTATION OF

REPORT
Finally the researcher has to prepare a final report along with conclusion and
suggestions.

PREPARATION OF A BIBLIOGRAPHY
At the end of any research report a bibliography is generally added. This is
the list of books, publications, periodicals, journals, reports, etc which are
used by the researcher in connection with the study.

30
 CHAPTER- 5
DATA ANALYSIS AND INTERPRETATION

Q. 1) How many facilities provided by the company to you?

25% 25% Canteen

Housing
Education
25% 25% Medical

Conclusion:- Basic facilities are provided to the employees in the form of above
mentioned facilities.

Q.2) How many special facilities have you availed?

8%

2 to 5
30% 5 to 6
62% 6 and above

Conclusion:- More than six special facilities are availed by 62% employees.

31
Q.3) How many facilities are you availing on routine basis?

Conclusion:- all the

15% employees availing routine

1 to 5 welfare facility 60% are
5 to 10
25% 60% saying that they are
10 and above
availing 10 and above
facilities on routine basis
rest 25 % and 15% saying
that they are availing 5 to
10 and 1 to 5 respectively.

Q.4) How many facilities are provided for education of children to employees?

Bus facility

40% 35%
School facility

Education loan
facility
25%

Conclusion:- This suggest employees are quit satisfied with the facilities provided to
them and it also help in improving their morale.

32
Q.5) Are you getting wages as per basic minimum criteria allotted by government?

5%

20% Yes
No
No Suggestions
75%

Conclusion:- 75% of the employees are accepted that they are getting wages as per the
basic minimum criteria allotted by government.

Q.6) How much time it will take for sanctioning special welfare facilities?

10%

1 week
40%
2 to 3 week
50% 3 to 4 week

Conclusion:-Welfare facility can those be sanctioned within a time period of 2 to 3 week

making the progress. Quite easy for employees.

33
Q.7) Is there suitable ventilation and good environment in the work place?

15% Yes

No
20%
65% No
Suggestions

Q.8) Is the work place regularly cleaned?

90
80
70
60
50
40
30
20
10
0
YES NO

Q.9) How much are you satisfied by the procedure of availing routine welfare facilities?

34
 5%5%
highly satisfied
30%
satisfied
partly satisfied
60% not satisfied

Conclusion:- The 30% of the employees are highly satisfied, 60% are satisfied and rest of
the employees is 5% partly satisfied and 5% are not satisfied.

Q.10) How much are you satisfied by the procedure of availing special welfare facilities?

6% 4%
highly satisfied
satisfied
28%
62% partly satisfied
not satisfied

Conclusion:- 62% employees are highly satisfied, 28% are satisfied and rest of the
employees are 6% partly satisfied and 4% are not satisfied.

Q.11) Kindly suggest the methods of improving or adding special welfare facilities?

35
 8%
17% No improvement

early action
should be taken

proper time
75% should be taken

Q.12) Does welfare benefits provided by the organization plays as a motivational factor?

2%

highly agree
45% 53% agree
disagree

Conclusion:- 53% employees are highly agree that the welfare benefits provided by the
organization plays a motivational factor.

Q.13) Do you get medical reimbursement on time?

36
 15% yes and with full
2% reimbursement
yes but with reduced
53% reimbursement
30% No
Not applicable

Conclusion:- 53% employees agree that they gets full medical reimbursement.

Q.14) Briefly explain the procedure of availing routine welfare facilities in points?

5% making
appli,submit prof n
25% imme sanc

only application is
required
70%
just an approach

Conclusion:- 5% employees says that just an approach is required to avail the routine
welfare facility while 25% employees says that to make the application submit the proof

and the 70% employees says that only application is required.

37
Q.15) Briefly explain the procedure availing the special welfare facilities in points?

lengthy process
20%
not availed
5%

75% apply take

approval n show
proof

Conclusion:- 5% of the employees of organization says that they had not availed any
special welfare facility 75% says that the procedure is apply the approval and show
proof and the other 20% says that the procedure is too lengthy process.

CHAPTER-6

38
 OBSERVATION AND CONCLUSION

The employees of the organization are found to be satisfied with the facilities
provided to them by the company.
They still want more focus on family welfare. They want that the time period for
sanctioning special welfare facility should be reduced.
- More than 70% of the employees agree that the welfare facilities are provided to
them and they are availing special welfare facilities according to their need.
- A neat, clean and peaceful environment of the organization helps in
maintaining satisfaction and enthusiasm to perform work among the
employees.
- The employees of the Nagpur Area Office of WCL are highly satisfied with the
routine welfare facilities which they are availing on a regular basis.
- The routine welfare facilities are availed by each employee in the organization
by simply filling an application, without any proof and the time required is also
nominal.
- The time required for sanctioning the special welfare facilities is 2-3 week.
- The process of availing special welfare facility is very lengthy and hence it can
be availed by following simple process.

CHAPTER- 7

39
 SUGGESTIONS AND LIMITATIONS

SUGGESTIONS

1) Sanctioning time of special welfare facility should be reduced.

2) New facilities should be added to the existing ones by early action taken by
management.
3) Medical reimbursement should also be continued after the retirement.

LIMITATIONS

1) The study does not cover the entire work for as sample size is 72.
2) The study is based on a particular class of employees i.e. Officer, clerk etc.
3) The result depends on the answers received from respondent which may be
biased.

BIBLIOGRAPHY

40
 Sr.No Authors Year Title City of Publisher
publication
1 V.S.P.Rao 2000 Human Resource New Delhi Excel Books
2 K.Ashwathappa 1997 Human Resource
and Personal New Delhi Tata Mc Graw-
Management Hill Publishing
Co. Ltd.
3 Company Khanan Bharti Nagpur WCL Coal
Magazines - Pragati Estate, Civil
Lines, Nagpur

Annual Reports of Organization

Internal Records of Organization

Websites:- www.westerncoal.nic.in

www.coalindia.nic.in

QUESTIONNAIRE

PLEASE TICK
1) How many facilities provided by the company to you?
Canteen Housing

41
 Education Medical

2) How many special facilities have you availed?

2 to 5 5 to 6 6 and above

3) How many facilities are you availing on routine basis?

1 to 5 5 to 10 10 and above

4) How many facilities are provided for education of children to

employees?
Bus Facilities
School Facilities
Educational loan facilities

5) Are you getting wages as per basic minimum criteria allotted by

Government?
Yes No No Suggestions

6) How much time it will take for sanctioning special welfare facility?
1-2 week 2-3 week 3-4 week

7) Is there suitable ventilation and good environment in the work place?

Yes No No Suggestions

8) Is the work place regularly cleaned?

Yes No

9) How much are you satisfied by the procedure of availing routine

welfare facilities?
Highly satisfied
Satisfied

42
 Partly satisfied
Not satisfied
10) How much are you satisfied by the procedure of availing
Special welfare facilities?
Highly satisfied
Satisfied
Partly satisfied
Not satisfied

11)Kindly suggest the methods of improving or adding special

Welfare facilities?
No improvement
Early action should be taken
Proper time should be taken

12) Does welfare benefits provided by the organization plays as a

Motivational factor?
Highly agree
Agree
Do not agree

13) Do you get medical reimbursement on time?

Yes and with full reimbursement
Yes but with reduced reimbursement
No reimbursement
Not applicable
14) Briefly explain the procedure of availing routine welfare facilities in
points.
Making an application, submit proof and immediate sanction.

43
 Only application is required.
Just an approach.
15) Briefly explain the procedure availing the special welfare facilities in
points.
Lengthy process
Not availed
Apply take approval and show proof.

16) Your comment and suggestion

………………………………………………………
………………………………………………………

44