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(Choose two.) Disconnect the power cord. Keep any component in a plastic bag until installation. Remove any batteries. Use carpets in cool areas. Wear rubber-soled shoes to work with the computer.
Where in Windows XP can the shutdown, hibernate, and standby modes be configured? Start > Control Panel > Power Options Start > Control Panel > Administrative Tools Start > Control Panel > Power Modes Start > Control Panel > System
A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem? Regularly replace the laptop battery. Encourage users to run the laptop from the battery more often. Encourage users to run the laptop from the AC adapter more often. Remove and clean the CPU. Clean the air vents. Replace the fan.
A technician wants to create a new partition on a new additional hard drive. Which tool should be used? Scandisk Disk Management
decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? NIC Wireless NIC USB gateway RAID adapter multiple slave hard disk adapter When installing the Windows XP operating system. If security is a requirement. Which type of device uses the connector shown in the graphic? DVD drive keyboard NIC RAM sound card ABC Inc. which file system should be chosen? FAT32 .Chkdsk Defrag Device Manager Refer to the exhibit. a technician is given a choice of file systems to use.
Establish peer-to-peer communication between devices and software. Restore the hard drive from the last system backup.) equipment power corrupt print driver low-ink warning out of paper operating system compatibility firmware version What is the purpose of an IRQ? Perform input/output between the CPU and peripherals. several programs failed. Use the Add or Remove Hardware applet in the Control Panel to remove the update. Request information from the CPU. Which three things should be investigated first when troubleshooting a printer? (Choose three.HPFS NFS NTFS A company uses a single computer to receive and test all Windows updates. When the most recent update was installed. . What is the first course of action that a technician should attempt to remove the update? Run a System Restore from the last restore point. Access the computer RAM for reading and writing. Use the Recovery Console to restore the operating system.
255.0. the administrator notices repeated.0 255. What is the name of this type of attack? multi-ping attack phishing ping bomb ping of death spoofing zombie attack A user has been writing data to a USB flash memory drive.255.0. larger than normal pings to the server. While monitoring traffic to the server.0.0.What is the default subnet mask for a Class A network? 0.255.0 What is the logical topology used for the Ethernet architecture? bus double ring extended star ring star A network administrator is troubleshooting a server that keeps crashing.0 255.255 0.255.255.255 255.255. What should the user do before removing the device? .0.0.255 0.
Remove the power to the drive. Click on the Safely Remove Hardware icon in the system tray then on the device.) cache memory DDR SDRAM FPM DRAM SDRAM SRAM What is the purpose of using thermal compound when installing a CPU. They are lighter. They are smaller. They require customized cooling mechanisms.Shut down the computer. and a fan assembly on a motherboard? to insulate the CPU from the heat sink to attach the heat sink firmly to the CPU to conduct heat that is generated by the CPU to the heat sink to ensure an electrical connection between the CPU and heat sink . then click on Remove Drive . Why do mobile devices such as laptop computers use specially designed CPUs? They consume less power. Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two. Right-click on the drive in My Computer. a heat sink.
What approach should a technician take when receiving a call from a stressed customer? Ask the customer to telephone back when the customer is feeling less stressed. Which factors should be consider when selecting the adapter? type of hard drive installed amount of memory installed . Top of Form A technician needs to purchase a new video adapter for a computer. Which action the technician most likely caused the customer to complain? The technician interrupted a number of times to ask questions. The power supply has sufficient wattage to support all components inside the computer. The power supply provides at least 800 V. Try to establish a rapport with the customer. Top of Form A supervisor received a complaint that one of the technicians was rude and disrespectful. The power supply must have both a P-8 and P-9 connector. What must be considered when selecting an appropriate power supply? The power supply converts DC to AC. Ask the customer to hold. The technician occasionally confirmed an understanding of the problem. The technician ended the call without saying "Have a nice day" Bottom of Form A customer needs to purchase a new power supply for a computer. and then wait five minutes for the customer to calm down. The customer was escalated to a level-two technician. Transfer the customer to a level-two technician who will ask the customer to explain the problem again.
interlace.expansion slot type case form factor Bottom of Form What do the terms refresh rate. Which two materials should be used to clean the RAM module? (Choose two. and aspect ratio explain? hard drive efficiency audio signal scanner output image properties of a monitor A workstation is experiencing an error that is caused by suspected dirty RAM contacts.) cotton cloth distilled water home vacuum cleaner isopropyl alcohol lint-free swab mild cleaning solution Top of Form Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC using the last known good configuration? F1 F8 F12 Alt-Z .
Delete the print job from the queue and print again. Replace the paper with some from a new ream. Uninstall and reinstall the printer driver. A printer has a paper jam. What is a possible solution to this issue? Replace the toner or ink cartridge.Windows key Bottom of Form Once a technician understands a customer complaint. What can be done to remove these print jobs? . Which question is a close-ended one? What happened before the error occurred? Is this the first time the error occurred? What happened after the error occurred? What error messages were displayed when the error occurred? Top of Form Which power management method offers the most power management features? ACPI AMP APM UPS WPM Bottom of Form A user reports that a printer is printing unknown characters on documents. it is common to ask close-ended questions. An impatient user has sent multiple print jobs of the same document to this printer.
Select landscape or portrait image layout. Which type of attack might the employees be observing? phishing social engineering spoofing . Adjust the settings to match the colors on the screen to the colors on the printed sheet. Set the printed image to colors or to grayscale.Cancel the jobs in the printer queue. Which are three steps in the laser printing process? (Choose three.) fusing writing skewing spraying transferring sublimating Which port is used only for input? PS/2 component speaker DVI parallel Employees in the financial department have reported that an unknown technician has been asking questions about the network.
Bottom of Form A newly purchased scanner is not functioning as efficiently as expected. What are two advantages of the new configuration? (Choose two.Spamming Top of Form When installing a service pack or security patches on an operating system. Buy a different scanner A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. Check the updates for the latest ones. Which step should a technician take to improve performance? Download drivers and utilities from a user forum on the Internet.) The total cost of the new solution is considerably lower. Data is more secure in the event of hardware failures. Download drivers and utilities from the manufacturer web site. Reinstall the software that came with the scanner. Test all aspects to ensure that the update is correct for the operating system. Personnel costs are lower because a dedicated network administrator is no longer necessary. Individual users are in control of their own computers and network resources. What must be done before a technician cleans a very dirty LCD screen on a laptop? . what should be done to protect the system in the event of a faulty or aborted installation? Create a restore point. Disable Automatic Updates to prevent interference with the current operation. Data resources and access are centrally controlled.
The OS product key was not entered. Choose Start > Control Panel > System > Hardware > Device Manager > View > Resources by type Choose Start > Control Panel > Administrative Tools > Performance area > VMem Choose Start > All Programs > Accessories > System Tools > System Restore A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. 3 active. Remove the screen from the laptop. 1 active. The hard drive was not formatted with NTFS. 1 extended. Which partition settings will support these requirements? 1 primary. 3 extended 2 primary. 3 logical 3 primary. Remove the battery. Which steps lead to the window where the performance settings can be changed on a Windows XP computer that is using the classic view display? Choose Start > Control Panel > System > Advanced > Performance area. 2 active. 1 active. A password was not assigned to the default administrator account. 2 extended . Enable the autoclean setting in the BIOS. Choose the Settingsbutton. Which security precaution was most likely missed when the operating system was first installed? A user account was not created. 1 extended. 2 logical 2 logical.Place the laptop in standby mode. A technician has been asked to find how a hacker keeps breaking in to a computer.
Use OCR software when scanning the photographs.A student enables file sharing on a laptop so that a friend can access music files. What should the user do? Replace the flatbed scanner with an all-in-one device. IP. IP. Save the scanned file in JPEG not TIFF format. Which type of service is being configured? FTP peer-to-peer Telnet DHCP DNS A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. Ethernet TCP. Which network protocol is used to automatically assign an IP address to a computer on a network? FTP DHCP ICMP SMTP APIPA What are the four layers in the TCP/IP reference model? HTTP. TCP. However. Ethernet. IEEE . the quality of the images printed as posters is poor. Increase the resolution of the scanner.
transport Refer to the exhibit. Reinstall the printer driver. presentation. but that there was access to the Internet the day before. Upon investigation. network access application. what should be the next step in solving this problem? Check the printer for status messages. The computer has 169. the technician determines that the user cannot access the network printer in the office either. session.100. The network printer is on the same network as the computer. What is the most likely . Check the printer cabling and power. data link. The print job has gone into the print queue as shown. Restart the computer. transport. transport physical. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum.88 assigned as an IP address.254. A technician is troubleshooting a problem where the user claims that access to the Internet is not working. Based on the output. internet.application. Upgrade the printer driver. network.
The default gateway on the computer is incorrect. The DSL filter is faulty or not connected. A technician is troubleshooting a problem where a teacher is unable to connect a laptop to a wireless network. The HSDPA (High Speed Data Packet Access) is interfering with the telephone operation. Which key would be used in conjunction with . What is the most likely cause of the problem? The DSL modem is incorrectly configured. The network interface card driver needs to be updated.1 standard. including those in off-site buildings. Refer to the exhibit.15. The router that connects this network to other networks is down. Which protocol would be best to use to securely access the network devices? FTP HTTP SSH Telnet A customer reports poor telephone communications when using a copper telephone line that also has a DSL service. The wireless NIC is enabled and the wireless network configuration settings are correct.problem? The IP address needs to be renewed. A technician is to document the current configurations of all network devices in a college. The telephone does not comply with the IEEE 802.
the Fn key to enable the wireless connection? F5 F6 F7 F8 What is the purpose of Windows Vista 64-bit Kernel Patch Protection? It prevents third party drivers from modifying the operating system kernel. Which two file systems are available for selection during installation of Windows XP? (Choose two.) virtual memory settings automatic updates settings hard drive properties . It allows the use of unsigned drivers to be used within the 64-bit Vista operating system. It permits the 64-bit operating system to patch the operating system at a much higher rate.) FAT16 FAT32 HPFS NTFS CDFS Which three customizable properties are available when right-clicking the Windows XP My Computer desktop icon and selecting Properties? (Choose three. It prevents the use of 32-bit drivers with the 64-bit Visa operating system. It prevents the use of additional operating system kernels from being added to Vista.
computer name display properties startup properties .
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