EXHIBIT A - STATEMENT OF WORK

CONTRACT NUMBER;
CONTRACTOR: People Assisting the Homeless (PATH)
2010CITYGF04
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PROJECT TITLE: Vehicles to Homes Program
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PROJECT TERM: January 1,2011 - June 30, 2012
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CONTRACT AMOUNT: $675,000,00
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PROGRAM COMPONENT: Count, Care and Connect
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NUMBER OF PROGRAM PARTICIPANTS SERVED: 150 during the term of this Agreement
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TARGET POPULATION;
The Vehicles to Homes RFP will target all vehicular dwelUng homeless individuals and families
currently in the Council District 11 (CD11) area of Los Angeles. A comprehensive inventory of
occupied vehicles in the community has been compiled as of July 20, 2010 and will be used to
determine the 'currently living in area' eligibility for the program. Eligibility also includes individuals
and families who become homeless within CD11 during the term of this program, and are forced to
live in their vehicles. Homeless vehicle dwellers not included in the July 20, 2010 inventory can
establish eligibility through proof of residing in CD11 on or prior to July 20, 2010, including parking
tickets, participation in homeless service programs, and the like. Homeless individuals and families
encountered during this project who are not currently living in their vehicles in CD11 will be referred
to service providers in the location of their last permanent residence.
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PROJECT LOCATION:
Westside Center
2346 Cotner Avenue
Los Angeles, CA 90064
P~rkin9 I<~t~ are lo~~t_ed withi~~ Council ~istrlct 1 ~, . ~"_ ' r" EXHIBIT A (CONTINUED) STATEMENT OF WORK

CONTRACTOR: People Assisting the Homeless (PATH)

" CONTRACT NUMBER:

J 2010CITYGF04

PROGRAM REQUIREMENTS:

1. Eligible Program Participants

Eligible participants for the Vehicle to Home must meet the following conditions:

a. The household must be at or below 50 percent of Area Median Income (AMI).

Income limits are made available from the U.S. Department of Housing and Urban Development's website, as are HUD's Section 8 income eligibility standards.

b. All vehicular dwelling homeless persons whose primary shelter is their vehicle, and are homeless because they lack the resources and support network necessary to sustain stable, permanent housing.

c. Homeless persons, as defined by HUD, include vehicular shelter as an eligible criterion for homelessness, as described: Places not meant for human habitation, such as; cars, parks, sidewalks, and abandoned buildings. These homeless individuals and families currently reside in the CD11 area of Los Angeles. Eligibility includes individuals and families who become homeless within CD11 during the term of this program, and are forced to live in their vehicles. Homeless vehicle dwellers not included in the July 20,2010 inventory can establish eligibility through proof of residing in CD11 on or prior to July 20, 2010, including parking tickets, participation in homeless service programs, and the like.

d. Homeless individuals and families encountered during this project who are not currently living in their vehicles in CD11 will be referred to service providers in the location of their last permanent residence. The household must be homeless and currently living in a car, van or camper to be eligible for this particular program.

e. To be eligible to reside in the parking lot safe spaces, clients must be willing to participate in case management and agree to the program rules and regulations.

f. Eligibility of program participants must be evaluated and certified at entrance into the program and at least once every 3 months for all households receiving assistance (beyond 3 months) or other services (e.g. case management).

2. Eligibility Verification and Documentation

Contractor is responsible for verifying and documenting the household's eligibllity as defined above. Contractor must use the program's eligibility screening and standardized assessment tools to determine client eligibility. Income eligibility must be based on current income as opposed to past or projected income. Contractor must document homelessness using the Participant Eligibility Guide. Contractor is responsible to reevaluate and recertify the eligibility of ongoing program participants at least once every three months for those receiving assistance (beyond 3 months) or other services (e.g. case management)_. In addition the

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Contractor must be able to demonstrate through certification that participating households understand the assistance is temporary and that they will need to be able to sustain themselves in housing after the assistance ends.

Each Contractor employee who conducts assessment and eligibility screenings must complete a Staff Certification of Eligibility for Vehicles to Homes Assistance for every participant case file as described in the HUD Eligibility DeterminaUon and Documentation Guide.

3. Project Locations

Contractor will work with CD11, the community and other stakeholders to identify locations to be used for the program safe parking sites. Safe parking sites may include, but are not limited to, parking lots of churches, temples, non-profit organizations, public offices, industrial or business parks, or donated land. Site selection will occur in collaboration with CD11, the immediate community, Neighborhood Councils, and other stakeholders, and be sensitive to the needs of the local neighborhoods as well as the homeless households. Sites will be distributed throughout CD11 and preference will be given to parking lots. Sites will be maintained to ensure no negative impact to the community, and good neighbor policies will be strictly enforced.

4. Safe Parking Requirements

Safe Parking locations will be identified and set up pursuant to above project location requirement. The vehicles can utilize the site during the hours of 6:00 PM to 8:00 AM only, non-business hours. Site parking slots are provided to clients, at no cost to the client, and will have basic amenities such as restrooms and trash disposal. Sites will be limited as to the number of vehicles that will be sited in anyone parking location. Contractor will provide dedicated staff persons to issue permits to all new program participants. Staff persons will conduct participant screening and selection, vehicle inspections, issuance and review of permits, lot placement, lot acquisitions, site orientations and reviews, daily vehicle/participant check-in and check-out, case management, liaison with LAHSA Program Analyst and CD11,

. providing weekly reports, weekly supervision, and referrals to community resources and public relations. Staff persons will assist with resolution of disputes between individuals, program participants, citizens and businesses. Staff persons will provide supervision of program participants during parking hours of 6:00 PM to 8:00 AM daily, in order to ensure compliance with program regulations and the specific requirements for parking In City of Venice lots and business lots as required by license agreement.

5. Assessment and Survey

Using the 7/20/2010 and 11/15/2010 inventory as a starting point, agency will conduct a detailed demographic survey of everyone living in a vehicle within a defined boundary within CD 11. Survey will consist of client level information needed to understand the demographics and service needs of the homeless individuals living in their vehicles in CD11 and respond to those needs appropriately. Demographic survey will be completed and presented to LAHSA within 30 days from date program begins.

6. Outreach and Education

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Definitions:

Encounter - refers to ongoing outreach for vehicles with persons, individuals or families to greet, meet and attempt to provide an introduction summary of program to households living within the Venice community.

Engagement - refers to an interaction with a household/Individual living in their vehicle to gather information about the individual to assess their needs and provide services and referrals to services to meet the household/individual's needs. Staff person(s) will establish an appointment and arrangement with households/Individuals for assessment and case management services.

Outreach team will focus on engagements thus allowing outreach case managers to provide indepth detailed assessments, on-the-streets case management, and linkages to services for the individuals identified. Outreach team will reach out to individuals who are underserved and often overlooked, including individuals who are chronically homeless and have mental illness, substance abuse addictions, and other life challenges.

Outreach teams shall ensure that the outreach approach is housing placement-focused, flexible and conducted in a non-threatening manner. Outreach staff persons shall be persistent, shall maintain contact, both informal and formal, shall observe and monitor vehicles and shall utilize evidence-based practices that result in client acceptance of permanent or longterm housing and appropriate levels of services.

Outreach teams will be located in and service all of the C011 region with particular focus on the Venice area on an on-going basis to ensure that all vehicle dwellers are assessed and eligible homeless households are connected to the Vehicles to Homes Program. Vehicle residents meeting program participation criteria and who are wllling to participate in the program will be issued ID placards upon acceptance into the program. Only participants who have been assigned a parking site will be eligible for the 10 placards. Outreach staff will work with eligible clients and engage them in order to conduct a needs assessment and provide necessary referrals to appropriate Safe Parking locations or other homeless services providers, as appropriate. Clients utilizing Safe Park locations will receive case management services designed to address barriers to permanent housing and connect program participants to other services and permanent housing opportunities within the Los Angeles Homeless Continuum of Care. Outreach teams will maintain relationships with program participants in the community and be a resource for the community at large to respond to issues relating to homeless vehicle dwellers. Contractor will use dedicated experienced street outreach teams to outreach to target population. Contractor's outreach case managers will categorize households served by demographies (veterans, seniors, individuals living with HIV/AIOS, transition-aged youth, etc.) to target services to each sub-population. Contractor will prioritize individuals based on vulnerability, allowing them to target services to those who are most hurting. Contractor will use survey as a benchmark to identify change in the vehicular homeless population in the surveyed neighborhood and track when household are placed into permanent housing and when new households become homeless.

7. Case Management:

Case Mana ers will provide homeless case mana ement services to Vehicles to Homes

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clients, including working with clients to develop a full Individualized Service Plan (ISP) and further assist them with the goal of moving to permanent housing. They will assist with overcoming barriers and increasing income in order to support that goal. When appropriate housing options are identified, Case Managers will ensure that participants are moved into one of those available locations. Case Managers will also assist with immediate needs, especially when children or elderly are in danger. All participants will sign a case management agreement as a part of their acceptance into the program. Case Managers will work with local service providers, employers, law enforcement and communities of faith to provide the necessary supportive services until housing referrals can be secured. Case Managers will build partnerships with local homeless and housing providers, and develop Memorandum of Understandings (MOUs) to document a comprehensive plan of responding to the client's needs. Contractor will be expected to have dedicated staff persons for ,identifying and gathering an inventory list of placement resources and referrals. Contractor will be expected to have staff persons who are trained and qualified in mental and psychiatric assessments and removal procedures.

8. Participant Case Management Agreement

Clients who participate in the Vehicles to Homes program and stay in a safe parking area, must realize the importance of working with Case Managers to achieve the goals of finding a safe and affordable place to live. Partlclpants in the program must agree to the following:

a. Complete all assigned paperwork given to Program Participant by Case Manager during weekly meetings;

b. Work with Case Manager and attend meetings, either at the site or at the Case Manager's location at least weekly;

c. Keep appointments with other agencies and services providers set up for Program Participant by your case manager;

d. Keep the location of your safe parking area confidential- do not share this location with your friends or others to make sure the site remains safe and secure for other Program Participants;

e. No quarreling with other guests.

f. Actively participate in the case management process to reduce barriers to housing and accept appropriate, as determined by the Case Manager, permanent housing opportunities if offered;

g. Agree to adhere to the program's Rules and Regulations at all times;

h. Case Managers and/or other program staff have the authority to visit at any time, day or night, without prior notice, to verify compliance with program rules and regulations.

Upon identification of a homeless individual, Street Outreach Case Managers will begin the Care phase by providing immediate and intensive case management, conducting a detailed needs assessment of the client and working with the client to connect them to appropriate housing and supportive services to address their specific service needs. Outreach team will continue to provide on-the-street case management and linkages to housing and supportive services for the individuals identified, with a special focus on those individuals who have been identified as vulnerable.

When appropriate, individuals will be placed directly into permanent housing. The Community NaviQator_ and Chief Community Investm~nt Officer _yvill work with community groups to enlist

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their assistance in providing solutions. This will include collaborating with first responders (law enforcement and health care providers) in engaging people, recruiting faith and community groups to assist in outreach and services, and enlisting community groups to help provide the resources needed to move individuals into permanent housing.

For individuals who are ready to move into permanent housing but no immediate housing is available, Contractor will provide interim safe parking lots for a maximum of 90 days. These safe space lots will have amenities including restrooms (porta-potties), and agency will ensure that trash is appropriately disposed of. Contractor will contract with a security company to provide security for the safe space parking lots during evening hours. Safe space parking lot residents will be connected with outside resources for food and shower facilities. Proposed locations for those safe space lots include: the parking lots of Council member Rosenthal (locations in West Los Angeles and Westchester), the parking lot of Venice Family clinic, and the parking lot of Leo Baeck Temple and other potential locations.

Individuals residing in the safe space parking lots will be required to sign a Program Case Management Agreement and agree to abide by the program guidelines. All safe space residents will be provided with ID placards to Identify their vehicles.

While located at the temporary safe spaces, these individuals will receive intensive case management through the safe space Case Manager, housing placement services, access to restroom facilities, and linkages to supportive services. The Case Manager will work with each safe space resident to develop an Individual Needs and Services Plan (INSP) which will detail their barriers to selt-sufficlency and the specific services to be accessed and steps to be taken to overcome those barriers. The Case Manager will meet each client once per week (and more frequently, when necessary) to discuss their progress and work to address any struggles they are having. The Case Manager will assist clients in accessing a variety of services, including: assist clients in accessing mainstream benefits, assist clients in securing housing vouchers, connect clients with existing housing and supportive service providers, including providers of healthcare, mental health care, substance abuse treatment, and employment services, and connect clients to HPRP (Homelessness Prevention and Rapid Re-Housing) services where appropriate.

To ensure coordinated client care, the Count, Care and Connect Team shall consist of one case management point person from Street Outreach, the safe space parking lots, and the Community Navigator, which shall meet weekly to coordinate services for Count, Care, and Connect clients.

To meet residents' long-term needs for self-sufficiency, Case Managers will link clients to local supportive services, including: health care, mental health care, substance abuse treatment, employment services, legal aid, and public benefits assistance.

9. Amenities

Restrooms, showers, and trash facilities (including septic tank cleaning) will be made available either through direct access (or referral) for the individuals or families with assigned parking in a Safe Park Location.

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10. Security/Ordinances/Guidelines

Program Participants will be required to sign a contract with the program administrator agreeing to follow program guidelines, adhere to good neighbor and safe parking site rules and regulations. The expectations and guidelines for the safe parking community will be in accordance with local community rules and ordinances. These rules/expectations would include, but are not limited to: no outdoor cooking, no alcohol or drug use, noise restrictions, parking permits, maintaining clean and sanitary parking sites, and required participation in case management and other components of the program that provide opportunities for permanent housing. Guidelines and policies will be developed including a grievance policy for the safe parking community that addresses procedures for a rapid resolution of rule violations or neighborhood complaints. Non-compliance will be cause for removal from the program.

11. Participant Safe Parking Rules and Regulations

a. The use of alcohol and/or drugs is forbidden and will result in the immediate expulsion

from program.

b. No open fires or cooking outside the vehicle at any time.

c. No weapons at any time.

d. No loud music or disruptive noise at any time - respect your neighbors and

neighborhood.

e. All trash will be properly disposed of and the area will be kept tidy and clean. f. Overnight stays are limited to the hours assigned.

g. Animals must be kept on a lease at all times. Barking dogs must be kept inside vehicle at all times, and animal waste must be picked up immediately and disposed of properly.

h. No visitors are allowed. No participant will invite other vehicle dwellers to occupy the

site or invite visitors into the parking lot.

i. Showering and bathing is permitted in approved sites only.

j. Only one vehicle per family is allowed.

k. Program participants waive owner of parking lot liability for any damages caused by third party to the parked vehicle or its occupants.

I. Facility services are only to be used if part of your site agreement Facilities services

are defined as water, trash, etc.

m. Respect the privacy of surrounding neighborhoods and property.

n. Children must be supervised at all times.

o. Notice must be provided if you leave temporarily or permanently, and all keys, passkeys, and other site related items must be returned before you leave.

12. Good Neighbor Policy/Grievance Response Policy

Outreach staff will be required to promptly respond to any grievances from local neighbors concerning vehicle dwellers parked in CD11. Outreach staff will also perform duties of a community liaison with the particular role of responding to community concerns related to the program and its participants during both the day and night. Outreach staff will work in coordination with local law enforcement to effectively address community concerns for any vehicle dweller reported. Outreach staff will be responsible for resolving issues with homeless

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households eligible for participation in the program. Local law enforcement will coordinate responses to complaints on non-homeless vehicle dwellers. Staff will keep a log of grievances and responses as part of an overall good neighbor policy. A phone line and/or email will be set up to receive grievance reports as a way of enhancing communication with the neighborhood, provide accountability, and minimize response time. Program staff will respond to residents' concerns regarding program participants and will seek to resolve them promptly. Resolution to problems will be analyzed and resolved on a case by case basis. Staff will coordinate meetings with the community to ensure continued feedback and participation.

13. Homeless Management Information System (HMIS) Participation

Contractor shall use the Los Angeles Continuum of Care HMIS. All data must be entered into the HMIS system within 3 days and within 1 day for the two weeks prior to the quarter end. Failure to input complete, accurate and timely client information into HMIS may result in payment suspension or contract termination. Contractor shall track and provide weekly reports to LAHSA, pertaining to the volume or specific inquiries made by LAHSA and or CD11 or other inquiries from City agencies. The Contractor shall promptly forward reports to LAHSA by email and/or fax.

14. Data Integrity Requirements

Contractor is required to input data on a continuous basis and all errors corrected by the seventh day of the following month. In addition, Contractor is required to complete quarterly and annual performance reports through the Homeless Management Information Systems (HMIS). Quarterly reports will also be submitted/copied to CD11. Results from the quarterly and annual performance reports may result in required programmatic changes. Failure to input complete, accurate and timely client information on HMIS may result in payment suspension. During the term of the Agreement, the Performance Targets included later within this Exhibit A are programmatic goals for this specific program.

15. Reporting and Evaluation

Contractor shall input data on a continuous basis and all errors corrected by the end of each week and additional errors to be corrected by the first business day of the following month. In addition, Contractor is required to complete quarterly and annual performance reports through the Homeless Management Information Systems (HMIS). Results from the quarterly and annual performance reports may result in required programmatic changes. Failure to input complete, accurate and timely client information on HMIS may result in payment suspension or contract termination.

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r.;;;"nll;u I '"'" \VVI'IIII'IUL;UJ

STATEMENT OF WORK

CONTRACTOR: People Assisting the Homeless CONTRACT NUMBER:
2010CITYGF04
PROJECT ACTIVITIES:
1) Hours that Supportive Services are available to Participants: 6:00 PM - 8:00 AM
2) Number of Case Managers/Staff providing services in the program: 4
3) Average Number of Participants assigned to a Case Manager or to another Direct Services Staff
Member: 15 Participants per/C.M. or Staff Member
4) List the Supportive Services that will be provided in your Program:
Supportive Service Direct Service Staff (position) providing
Service
Assessments Outreach Case Managers
Case management Outreach Case Managers, Case Managers
Housing Placement Community Navigator
Linkages to Supportive Services Outreach Case Managers, Case Manager
Benefits Screening Case Manager
Benefits Enrollment Case Manager

Off-site services provided through partnerships
Supportive Service Provider A.gency
Permanent Housing Assistance Project New Hope, Beyond Shelter, SRO
Housing, PATH Ventures, Hollywood
Community Housing Corporation, Gay and
Lesbian Elder Housing, A Community of
Friends
Emergency Shelter New Image, Salvation Army, Good Shepherd
Center, PATH, Hollywood Center, OPCC
Medical Services QueensCare clinics, LAC+USC medical
Center, Children's' Hospital Los Angeles,
Venice Family Clinic
Detox and Rehabilitation services CLARE Foundation, Bimini House
Veterans Services VA System, US Vets, EDD
Mental Health Care Portals, Hollywood Mental health, Edelman
Mental health Center, Gateways Hospital
Legal Services Legal Aid foundation of Los Angeles, Public
Counsel
Employment Services Chrysalis/ marina One Stop Center, Jewish
Vocational Services
5) How will the supportive services provided be documented in participant files:
(check all that apply)
Case Notes X Client File Forms X Sign-In Sheets X Program Logs X 1

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LOS ANGELES HOMELESS

SERVTcES

AUTHORITV

EXHIBIT A - STATEMENT OF WORK (CONTINUED) 2010 PERFORMANCE TARGETS VEHICLE TO HOME

Vehicles to Homes

Minimum number of unduplicated households to be served: 150 Households (approximately 75 per year during the term of this 18~month Agreement)

Encounter M Outreach Case Managers will conduct a minimum of (5) Encounters per dayl (25) per week

25% of Homeless Vehicle Households will be encountered within 30 days of program inception. 50% of Homeless Vehicle Households will be encountered within 60 days of program inception. 75% of Homeless Vehicle Households will be encountered within 90 days of program inception.

Engagement a Outreach Case Managers will conduct a minimum of (10) Engagements per monthl (120) per year

25% of Eligible Homeless Vehicle Households willing to participate in the program will be enrolled in the program and either sited in Safe Parking sites or wait-listed for the sites within 60 days of program inception.

50% of Eligible Homeless Vehicle Households willing to participate in the program will be enrolled in the program and either sited in Safe Parking sites or wait-listed for the sites within 120 days of program inception.

Case Management

100% of Participating Homeless Vehicle Households in Safe Parking sites will have at least one case management visit weekly. Staff will provide weekly status of case managements and outcomes to LAHSA.

100% of Participating Homeless Vehicle Households in Safe Parking sites will complete an Individualized Service Plan (ISP) within 30 days of participation at Safe Parking site. Staff will provide weekly status reports to LAHSA.

Housing Placement Outcomes:

Housing placement outcome goals for participants will be established within 90 days of start of the program. Please see "Housing Placement and Stability" for LAHSA approved performance targets

Housing Placement and Stability

2A: Placement into Emergency Housing (Safe Parking Program)

Target:

By the end of the Program Year, 100% of Participating Homeless Vehicle

Homeless Households in Safe Parking sites will complete an Individualized Service Plan (ISP) within 30 days of participation at Safe Parking sites. By end of the program year, 100% of participating Homeless Vehicle Households in Safe parking sites will have at least one case management visit weekly.

Requirements: Must enroll in the program and begin working with the case management

staff.

Verification: A complete participate case file, including the ISP and complete case notes in HMIS.

3A: Placement into Permanent Housing

Target: By the end of the Program Year, 35% of all Heads of Households who exit the program will have been placed in Permanent Housing.

Requirements: Must be placed in a Permanent Housing Program.

Verification: A copy of the lease or rental agreement for the participant, verification of acceptance and new address and phone number documented in the participant case file and in case notes in HMIS.

361: Housing Retention after exiting to Permanent Housing

Target: By the end of the Program Year, 60% of all Heads of Households who have exited to Permanent Housing will have retained housing for six (6) months.

Requirements: Must be continuously housed either at the destination Permanent Housing or advanced to another housing situation and remained stable for a total of six (6) months.

Verification: Documentation of follow-up calls and/or home visits by case managers in the case file and in HMIS every month after exit for at least six (6) months.

Council District 11, PATH and LAHSA will collaborate to identify housing resources to achieve the program goals

Skills and Income

SA: Obtain Employment

Target: By the end of the Program Year, 65% of all Adult Individuals who were not employed at program entrance will have obtained employment.

Requirements: Must have obtained employment during their participation in the program.

Participants can only be counted once during program enrollment. Only applies to those that were eligible and able to gain employment.

Verification: Case notes on assistance given for job search and application, as weI! as copies of pay stubs or letter from employer confirming employment documented in participant case file and in case notes on HMIS.

7 A: Apply for Mainstream Benefits

Target: By the end of the Program Year, 75% of all Adult Individuals who do not already have mainstream benefits will have applied for mainstream benefits (which include Medicare, Medicaid, County Mental Health Services, Veterans

Requirements:

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Benefits, GR, SSI, SSDI, Food Stamps, etc.) through the assistance of the program.

Must have applied for mainstream benefits through the assistance of the program while enrolled. Only applies to those that are eligible for mainstream benefits.

Copies of the applications and/or notice of action for benefits in the participant case file and case notes in HMIS.

Verification:

Community grievance/complaint response time:

100% of all community grievance/complaints that occur during regular operating hours of 8:00 a.m.-10:00 p.m. will be responded to within 2 hours (response includes call-back or on-site visit)

100% of all community grievance/complaints that occur on the weekends or after the operating hours from 10pm-8am will be responded to during the hours of 8:00 a.rn. -10:00 a.m.