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MU0002

MU0002

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Published by Teena Reny

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Published by: Teena Reny on Apr 09, 2011
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06/20/2013

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Change agents: Can be managers or nonmanagers, employees of the organization, or outside
consultants.

For major change efforts, internal management often will hire the services or outside consultants
to provide advice and assistance. Because they are from the outside these individuals an offer can
offer an objective perspective often unavailable to insiders. Outside consultants, however, are
disadvantaged because they usually have an inadequate understanding of the organization¶s
history, culture, operating procedures, and personnel. Outside consultants also may be prone to
initiating more drastic changes ± which can be benefit or a disadvantage ± because they don¶t
have to live with the repercussions after the change is implemented. In contrast, internal staff
specialists or managers when acting as change agents, may be more thoughtful (and possibly
cautious) because they to live with the consequences of their actions.

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