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1. 2. 3. 4. 5. 6. Greet every customer at the door by saying good morning/good afternoon/good evening Ask how many people will be dining Pick up menus Walk the guests to the table Introduce your self as the waiter for the evening Offer the menus and communicate the tent card special and blackboard specials (each of the specials must be explained in full) 7. Take a pre dining beverage order (if the guests are dining), you can also suggest some sparkling mineral water for the table to share 8. Place order into the POS 9. Take drinks to the table 10. Suggest to the customer to bring some bread to the table while they decide on the menu 11. Give some time 2-4 minutes for the customer to decide on their order 12. Take the order for wine and repeat the order back to the customer 13. Take the order for entrée, starters and main courses. If the customers don’t have an entrée suggest sharing one the highlighted entrée items on the menu to start off with, and repeat the order back to the customer 14. Suggest a salad to share for the table if having main courses (May I suggest a garden salad to share for the table) 15. Take menus and enter order into POS 16. Set up cutlery 17. Deliver wine if ordered 18. Deliver entrees or starters 19. Call back to the table after 3-4 minutes and ask if everything is OK 20. Top up wines and assume the order for more drinks 21. Clear entrees or starters plates 22. Deliver main courses 23. Ask if they would like cracked pepper and or parmesan for the pastas 24. Call back to the table after 3-4 minutes and ask if everything is OK 25. Top up wines and assume the order for more drinks 26. Clear main course plates 27. Offer the desserts menus and describe the dessert specials for the day 28. Take dessert order 29. Assume that they will have tea or coffee so ask them what they would like and upsel them to a liqueur coffee by saying (how about trying one of our special liqueur coffees, may I suggest a Jamaican - Tia Maria it will complement your dessert nicely) 30. Set up cutlery 31. Deliver dessert, tea or coffees 32. Clear plates 33. Print our bill and deliver to the table with Datacard 34. Explain to customer how they can win from filling out the datacard and say thankyou for dining 35. If they were a great customer offer them a 25% discount card for their next visit and hand them the card. Expire the date for 30 days 36. Open the door for the customer on the way out