The 5S in Services Industry

Presented By: Anant Bhandari Anu Lodha Arnav Suri Deepti Gupta Mugdha Sehgal

The Application

In services industry…

Back office Front office Human resources Data collected / recorded

Drive Quality
Arrange Properly
 Distinguish between those things that are needed and not needed  Keep only needed materials at the job site  Throw away all unneeded items immediately

 Problems are more visible when everything is neat and clean  Find minor defects while "sweeping clean”

Always Clean
 Clean tools, equipment and job site immediately after use  Equipment that is kept clean runs better


 Put things in right order in designated areas  Store all materials and information in an orderly fashion at all times  Organized according to frequency  Place for everything and everything in its place

 Use and follow standard procedures  Follow company rules and regulations  Follow safety procedures at all times

The Back office of a bank’s branch .

SEIRI The Cleaning up / Sorting .

All was hap-hazard .   An almirah was storing files and stationery But….

After Seiri  All files were checked for relevance on the following grounds… Usage within last four months  Condition of usability    It was found that many files of the year 2002 were also in these almirahs and were of no use as such Some stationery was not in conditions of use .

Seiton :  Maintain Orderliness A place for everything and everything is in its place     All these files as well as racks were labeled Unnecessary files were send to the archives section A list was sticked outside the almirah to make search easy and quick More frequently used files were kept in 2nd and 3rd racks …while stationery was in the 4th and 5th racks .

SEISO : Cleaning  Rules were set to clean up the almirahs every weekend in the order prescribed .



SEIKETSU: Standarisation   Standards were set for a regular practice of 5s to be imbibed among employees For eg. and in the appropriate rack . Labeling new file. putting them in the sequence of months.

regularly and by everyone right from top to bottom… Everyone was oriented towards the consecutive benefits and how important is everyone’s role in its implementation .SHITSUKE: Making it a Habit   It was required to be followed strictly.

low-morale.5S in a Hospital   Government hospitals project the image of a poorly equipped. 5S could help in the basic quality improvement . and badly maintained organization.



 . Each hospital employee will initially be asked to take out unnecessary items in his area of work and dispose it properly.SEIRI  Department established disposal standards and policies.

Stored items must be properly labeled to facilitate retrieval Warning signs are applied on items needing safety precautions.Seiton :  Maintain Orderliness   They were further asked to re arrange the items as per the convenience of user. .

All work activities must be coordinated .SEISO : Cleaning   Participants were to allot three to five minutes a day for cleaning his/her own assigned area.

SEIKETSU: Standarisation   Standards have been developed for the numerous work processes and procedures. Standards for dressing oneself at workplace were set and were to be strictly followed .

Shitsuke becomes incorporated as a habit.SHITSUKE: Making it a Habit   It was instilled in people to give due consideration to others and strictly abides by the rules and standards of the organization. . With first 3S implemented successfully.



5S in Retail Sector .

SEIRI  The areas of application   The store room Display racks .

Before .



Seiton  All items were placed in labeled racks. .

Seiketsu & Shitsuke    Maintain Train Habitualise .Seiso.

Computer Service Centre      Seiri Seiton Seiso Seiketsu Shitsuke .

Before 5s .

After 5s .

Thank You .

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