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OCM INTERGROUP

OCM INTERGROUP

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Published by: sindhu_78 on Apr 16, 2011
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Managing Organizational Change at Intergroup Level

Change Management Different Levels
TRANS-ORGANIZATION ORGANISATION

Level

INTER-GROUP GROUP INDIVIDUAL

Diagnosed issue

Change Management at Intergroup Level Positive Impacts ² FUNCTIOIONAL CONFLICTS Impact Negative Impacts DYSFUNCTIONAL CONFLICTS .

Change Management Positives (Intergroup) Functional Conflict .

Change Management Negatives (Intergroup) Intergroup Conflicts Impact of Intergroup Conflicts on Organizational Development Management of Intergroup Conflicts .

Change Management Negatives Intergroup Conflicts Impact of Intergroup Conflicts on Organizational Development Management of Intergroup Conflicts .

Change Management Intergroup Conflicts Define Dysfunctional Intergroup Conflicts? Any confrontation or interaction between groups that«  Harms the organization  Hinders achievement of goals .

Change Management Intergroup Conflicts Define Dysfunctional Intergroup Conflicts? Any confrontation or interaction between groups that«  Harms the organization  Hinders achievement of goals .

Change Management Intergroup Conflicts Conflict and Organizational Performance Conflict has a positive or negative impact on organizational performance. depending on«  The nature of the conflict  How the conflict is managed .

Change Management Intergroup Conflicts Conflict and Organizational Performance When the conflict level is too low«  Innovation and change are difficult  It is hard to adapt to change When the conflict level is too high«  Organizational survival is at risk .

Change Management Intergroup Conflicts High Performance Situation II Functional Low Performance Low Conflict Level of Intergroup Conflict High Conflict Situation I Dysfunctional Situation III Dysfunctional .

Change Management Intergroup Conflicts and Productivity Conflict that impacts group functioning Task Conflict: Members have differing viewpoints and opinions pertaining to the group¶s task Relationship Conflict: Interpersonal incompatibilities between group members Process Conflict: Controversy surrounding how tasks will be accomplished .

Change Management Intergroup Conflicts .Causes Work Interdependence Pooled Interdependence: No interaction among groups because each performs separately Sequential Interdependence: One group completes its task before another can complete its task Reciprocal Interdependence: Each group¶s output serves as input to other groups .

Change Management Intergroup Conflicts . mutual dependencies increase. and differences in group goals become more apparent Reward structures: Conflict is more likely when the reward system is geared toward group performance rather than to overall organizational performance .Causes Differences in Goals Limited Resources: When limited resources are allocated.

Change Management Intergroup Conflicts .Causes Differences in Perceptions  Different goals  Different time horizons  Status incongruence  Inaccurate perceptions  Increased demand for specialists .

Change Management Intergroup Conflicts Consequences Changes Within Groups ‡ ‡ ‡ ‡ Increased group cohesiveness Rise in autocratic leadership Focus on activity Emphasis on loyalty to the group ‡ ‡ ‡ Changes Between Groups Distorted perception Negative stereotyping Decreased communication .

Change Management Intergroup Conflicts Management ‡ Managers spend more than 20% of their time in conflict management .

Change Management Intergroup Conflicts Resolution Methods           Problem solving Superordinate goals Expansion of resources Avoidance Smoothing Compromise Authoritative command Altering the human variable Altering structural variables Identifying a common enemy .

the process can be a street fight  Negotiation is done on a continuing basis  With subordinates. vendors. superiors.Change Management Intergroup Conflicts Negotiation A collaborative«  Pursuit of joint gains  Effort to create value where none existed Done poorly. and customers .

. over which the first group¶s manager has no control.Change Management Intergroup Conflicts Group Negotiations Take place whenever one group¶s work depends on the cooperation and activities of another group.

Change Management Intergroup Conflicts Managing Intergroup Conflict  Techniques that can stimulate conflict to a functional level  Communication  Bringing outside individuals into the group  Altering the organization¶s structure  Stimulating competition among groups  Managing intergroup conflict through stimulation is difficult  It can quickly become dysfunctional conflict .

Change Management Intergroup Conflicts Management Role Critical elements  Commitment  Trust  Sharing of information  Training  Union partnership .

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