Muslim Commercial Bank Limited

1: Introduction:
MCB is one of the leading banks of Pakistan with a deposit base of about Rs. 280 billion and
total assets of around Rs.300 billion. Incorporated in 1947, MCB soon earned the reputation of a
solid and conservative financial institution managed by expatriate executives. In 1974, MCB was
nationalized along with all other private sector banks following the Bank Nationalization Act
1947.

The Bank has a customer base of approximately 4 million and a nationwide distribution network
of 1,700 branches, including Islamic banking branches, and ATM’s.
During the last fifteen years, the Bank has concentrated on growth through improving service
quality, investment in technology and people, utilizing its extensive branch network, developing
a large and stable deposit base.

1.1 History:

MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid foundation of
over 50 years in Pakistan, with a network of over 1700 branches.
Eighteen years after privatization, MCB is now in a consolidation stage designed to lock in the
gains made in recent years and prepare the groundwork for future growth. The bank has
restructured its asset portfolio and rationalized the cost structure in order to remain a low cost
producer.

MCB now focuses on three core businesses namely Corporate, Commercial and Consumer
Banking. Corporate clientele includes public sector companies as well as large local and
multinational concerns. MCB is also catering to the growing middle class by providing new asset
and liability products.

MCB looks with confidence at year 2005 and beyond, making strides towards fulfillment of its
mission, "to become the preferred provider of quality financial services in the country with
profitability and responsibility and to be the best place to work".

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 Muslim Commercial Bank Limited

1.1.1 Awards of MCB:

Your trust & our Commitment always an Award Winning combination

MCB has become the only bank to receive the “Euromoney ” award for the fourth time
in the last five years for being the “Best Bank in Pakistan”,

♠ 2006 Euromoney: Best Bank in Pakistan

♠ 2008 Euromoney: Best Bank in Pakistan
♠ 2008 Euromoney: Best Bank in Asia

Best Bank award 2003

MCB also wins,

♠ 2000 Best Domestic Bank in Pakistan awards

♠ Best Domestic Commercial Bank award 2004
♠ 2009 The Asset: Best Domestic Bank in Pakistan

In addition, MCB also has the distinction of winning the “Asia Money” awards for being
"The Best Domestic Commercial Bank in Pakistan",

♠ 2005 Asiamoney: Best domestic Bank in Pakistan

♠ 2006 Asiamoney: Best Bank in Pakistan
♠ 2009 Asiamoney: Best Domestic Bank in Pakistan

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1.2 Mission:

“To become the preferred provider of quality financial services in the country with
profitability and responsibility and to be the best place to work”

1.2.1 Mission Statement:

“We are a team of committed professionals, providing innovative and efficient financial
solutions to create and nurture long-term relationships with our customers. In doing so, we
ensure that our shareholders can invest with confidence in us”

1.2.2 Vision Statement:

“To be the leading financial services provider, partnering with our customers for a more
prosperous and secure future”

1.3 Organizational Structure:

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 Muslim Commercial Bank Limited

1.3.1 Board of Director:

Mian Mohammad
Chairman
Mansha

Mr. S. M. Muneer Vice Chairman

Mr. Tariq Rafi Member

Mr. Shahzad Saleem Member

Mr. Sarmad Amin Member

Dr. Muhammad Yaqub Member

Mian Raza Mansha Member

Mr. Dato' Mohammed

Member
Hussein

Mr. Aftab Ahmad Khan Member

Mr. Abdul Farid Bin

Member
Alias

Mian Umer Mansha Member

Mr. Muhammad Ali Zeb Member

Mr. Atif Bajwa President / CEO

1.3.2 Audit Committee:

Mr. Tariq Rafi Chairman

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 Muslim Commercial Bank Limited

Dr. Muhammad Yaqub Member

Mr. Dato' Mohammed

Member
Hussein

Mr. Aftab Ahmad Khan Member

Mr. Muhammad Ali Zeb Member

Mr. Malik Abdul

Member
Waheed

1.3.3 Human Resource Committee:

Mian Mohammad Chairman

Mansha

Dr. Muhammad Yaqub Member

Mian Raza Mansha Member

Mr. Atif Bajwa Member

1.3.4 Risk Management & Portfolio Review Committee:

Mr. Shahzad
Chairman
Saleem

Mr. Tariq Rafi Member

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 Muslim Commercial Bank Limited

Mr. Sarmad Amin Member

Mian Raza Mansha Member

Mian Umer
Member
Mansha

1.3.5 Committee on Physical, IT System & Contingency Arrangement

Chairman
Mr. Sarmad Amin

Mr. S. M. Muneer Member

Mr. Tariq Rafi Member

Mian Raza Mansha Member

Mr. Atif Bajwa Member

1.3.6 Business Strategy & Development Committee:

Mian Mohammad Mansha Chairman

Mr. S. M. Muneer Member

Mr. Shahzad Saleem Member

Mian Raza Mansha Member

Dr. Muhammad Yaqub Member

Dato' Mohammad Hussein Member

Mian Umer Mansha Member

Mr. Atif Bajwa Member

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 Muslim Commercial Bank Limited

1.3.7 Chief Financial Officer:

Mr. Salman Zafar Siddiqi

1.3.8 Company secretary:

Abdus S. Sami

1.3.9 Auditors:

KPMG Taseer Hadi & Co.

Advocate & Legal Consultant

1.3.10 Registered Office:

MCB Building, F-6/G-6, Jinnah Avenue, Islamabad

1.3.11 Principal Office:

MCB 15 Main Gulburg, Lahore

UAN: (042) 111-000-111
PABX: (042) 36041998-9
Website: www.mcb.com.pk
E-mail: info@mcb.com.pk

1.3.12 Shares Register:

M/s. THK Associates (Pvt.) Ltd., States Life Building No.3,

Dr. Ziauddin Ahmad Road, Karachi.

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1.3.1 Organizational Hierarchy of MCB:

PRESIDENT

SENIOR EXECUTIVE
VICE PRESIDENT

EXECUTIVE VICE
PRESIDENT

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SENIOR VICE
PRESIDENT

VICE PRESIDENT

ASSISTANT VICE
PRESIDENT

OFFICERS GRADE
I II III

ASSISTANTS

CASHIER

PEONS

HEAD QUARTER KARACHI

PROVINCIAL HEAD
QUARTERS

PUNJAB LAHORE

1.3.2 Working of MCB: SINDH KARACHI

BALOCHISTAN PESHAWAR

NWFP & AZAD

QUETTA
KASHMIR

CIRCLE OFFICES
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BRANCH OFFICES
 Muslim Commercial Bank Limited

1.4. Products & Services Offered:

1.4.1 Product/Service Details (A)

1.4.1.1 MCB Online Banking:

MCB has a fast growing network of over 1,100 online branches in the country providing
customers real time online transaction facilities.

1.4.1.2 MCB MNET:

MNET is an electronic inter-bank connectivity platform for online transactions on ATM and
other remote banking channels. It offers other Value Added Services that include a portfolio of e-
banking and payment system products as well as management and day-to-day operations of the
same.

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Members include 10 local and foreign financial institutions enjoying ATM sharing and Value
Added Services.

1.4.1.3 MCB Cash Management:

Cash Management provides a wide range of value added services to large corporations through
its vast network of online branches. Our structured and customized products enable our
customers to realize their sales proceeds swiftly from all over the country, supported by real-time
MIS.

1.4.1.4 MCB Channel Financing:

MCB Channel Financing provides working capital facilities to dealers and vendors of selected
companies under a structured product program. This product enables our customer's dealers to
leverage themselves and increase their business capacity with their respective business partners.

1.4.1.5 MCB Local Rupee Drawing Arrangement:

Transaction Banking Department at MCB, provides Local Rupee Drawing Arrangement, a
product for small banks and financial institutions to use our vast branch network platform to
make payments in areas where their own branch network does not exist, thus extending their
reach countrywide.

1.4.1.6 MCB Home Remittance:

MCB Home Remittance provides a seamless inflow of foreign remittances credited in the
beneficiary’s account within minutes. Cash payments can also be made at our designated
branches on behalf of Xpressmoney, Samba (SpeedcashNow) and MoneyGram, along with cash
payments from other correspondents all over the world.

1.4.1.7 MCB Corporate Financing:

MCB Corporate Financing provides access to diversified financing options, including working
capital loans, term loans, trade finance services and investment banking.

1.4.1.8 MCB Project & Structured Finance:

Involves financing complex projects, usually in an SPV structure, where the loan is tightly
structured around the cash flows, risks are allocated amongst various stakeholders, and there is
limited or no recourse to the sponsors.

1.4.1.9 MCB Syndicated Loans and Debt Capital Markets:

It involves arrangement, underwriting and placement services for significant financing
requirements by large corporate and institutional clients to other financial institutions or through
the debt capital markets.

1.4.1.10 MCB Quasi Equity/Hybrid Instruments:

It structures and places a category of debt that has some characteristics of equity such as being
unsecured, subordinated or with a potential equity upside.

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 Muslim Commercial Bank Limited

1.4.1.11 MCB Equity Capital Raising:

Equity Services relate to raising capital for our clients by offering common or preferred equity to
public or private investors, through initial public offers, offers for sale, rights issues and private
equity placements.

1.4.1.12 MCB Advisory Services:

Financial and Capital Raising Advisory provides our clients with financial advisory services,
commercial structuring support and access to capital resources to help companies successfully
finance their business/project.

1.4.1.13 MCB Islamic Banking:

With the help of Shariah specialists, lawyers and professional commercial bankers, MCB Islamic
Banking provides Riba Free and Shariah Compliant solutions to various customer segments in a
growing number of cities.

1.4.1.14 MCB Agri Products:

MCB has been providing finance to the agriculture sector since 1973. With the help of our vast
branch network, specialized staff posted in the branches, multiple and diversified product range,
we cater to the financing requirements of the farming community spread throughout the country
and facilitate in achieving increased productivity.

1.4.1.15 MCB Privilege:

A first from a local bank, MCB Privilege through its dedicated, world class Privilege Centers
offers a higher level of personalized services, more rewarding in-branch experiences and a wide
array of deposit and investment products that are tailored to meet the financial expectations of
our affluent clientele.
As members of MCB Privilege, customers experience unparalleled advantages that put them
ahead of others. MCB’s dedicated Privilege Centers wait to welcome you in Karachi, Lahore,
Islamabad and Multan, with plans to expand to more locations.

1.4.1.16 Current Account:

MCB Bank offers a variety of current accounts to cater to the everyday transactional needs of
various customers. These accounts ensure ease and freedom to bank from any of the 1,100
branches across the country.
The different accounts include: the basic account that has no minimum balance; Business
Account offering free online transactions, Demand Drafts, Pay Orders and lots more to meet the
day to day business requirements; Current Life Account which offers the security of life
insurance free of cost; and for all the others the conventional Current Account.

1.4.1.17 Savings Account:

It offers a wide array of savings products that suit short term growth & transactional needs. Our
savings accounts offer attractive profit rates as well as flexibility to transact.
Savings Xtra is targeted for customers having Rs. 5 million + deposit, 365 Gold offers profit rate
on daily balance while PLS savings has a lower minimum balance requirement. In addition, a

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unique product: Smart Savings is an account run solely via a debit cart, offering a very
competitive rate to small savers.

1.4.2 Product/Service Details (B)

1.4.2.1 Terms Deposit:

MCB Term Deposits offer attractive short to mid-term investment options with flexibility,
convenience and security. With various tenor options available customers can choose one that
suits their needs. This is combined with different profit payout options and the added facility of
being able to avail credit facility against their deposits.
1.4.2.2 MCB Salary Club:
A payroll solution designed to make life easy; it simplifies all the monthly payroll related
banking needs of employers and opens the door to a world of special offers for employees.
Salary Club provides the convenience of having an extensive range of financial services
available to employees at their place of work.

1.4.2.3 MCB Investment Services:

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 Muslim Commercial Bank Limited

Make the most of your wealth with investment opportunities that match your unique financial
aspirations. MCB Investment Services offer distribution of mutual funds managed by the leading
fund managers of Pakistan. We can suggest the products most suited for your needs, or work
with you to create a personalized solution completely focused on your expectations of the capital
markets.

1.4.2.4 MCB Visa Credit Card:

MCB offers a complete suite of Classic, Gold and Platinum Visa Credit Cards focusing on
providing, superior service, travel privileges & shopping pleasure. It also offers comprehensive
insurance & installment plans, reward points and SMS alerts that give a different feel to the
world of Credit Cards.
These unique features include i-revolve, which makes variable mark-up rate available to
customers allowing them to repay at affordable rates.

1.4.2.5 MCB Car4U:

MCB Car4U not only gets you a car of your own choice but is also affordable with competitive
mark-up, flexible conditions, easy processing and above all, no hidden costs.

1.4.2.6 MCB Instant Finance:

With MCB instant Finance get a loan instantly at any MCB branch against liquid collateral at
competitive pricing.

1.4.2.7 MCB Smart Card:

MCB Smart Card is the key that enables access to convenient banking services. Smart Card
allows you to manage your account, withdraw cash, transfer funds, pay utility and mobile bills,
recharge prepaid connections, and register for mobile and internet banking services and much
more.

1.4.2.8 MCB Rupee Travelers Cheque:

It is a safe and secure way to make payments nationwide. MCB Rupee Travelers Cheque, being
the market leader, is the most widely accepted way to pay cash for travel-related purposes.

1.4.2.9 MCB ATMs:

MCB has one of the nation's largest ATM networks with over 450 ATMs and still growing.
MCB ATMs give you 24-hours convenience of cash withdrawal, mini-statement, utility bill
payment, funds transfer services and much more.

1.4.2.10 MCB Mobile ATM:

With MCB Mobile ATM not only do we provide you with world class banking service but we
also provide convenience. Our innovative mobile ATMs ensure that you are given service close
to you.

1.4.2.11 MCB Lockers:

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MCB Lockers are the best protection for your valuables. Lockers of different capacities are
available nationwide.

1.4.2.12 MCB SMS Banking:

Banking at your fingertips: SMS anytime to get information regarding balance, mini statements
and credit card related information once your card is linked.

1.4.2.13 MCB Full Day Banking:

Enjoy the convenience of extended banking hours from 9am to 5pm, including Saturdays at
MCB FULL Day Banking branches across the country.

1.4.2.14 MCB Bancassurance:

Combining the best of banking and insurance solutions, MCB Bancassurance has created a one-
stop shop for all your financial and insurance needs.
Whether you want to save for your child’s education or marriage, for the security of dignity after
retirement or gaining maximum return on savings, MCB Bancassurance has a plan just for you.

1.4.2.15 MCB Call Center:

There’s no easier way to bank than the new enhanced 24/7 MCB Call Center, which blends
innovation and convenience to provide Banking Services that go beyond expectations.
With MCB Call Centre you can maintain your VISA credit & ATM/Debit cards, check your
account balances, confirm last 5 transactions, pay utility & mobile phone bills, top-up your
mobile, pay MCB Visa Credit Card bill from your MCB account, transfer money within your
own accounts in MCB and register complaints.

1.4.2.16 MCB Mobile:

MCB Mobile is a quick easy and secure way to recharge mobile phones, transfer money, pay
bills and do much more. No need to visit a branch or an ATM anymore, login to
www.mcbmobile.com using your mobile phone and start transacting.

1.4.2.17 MCB Virtual Banking:

MCB provides the convenience of banking via internet, whether at home, office or on travel, log
on to www.mcb.com.pk and enjoy 24 hour access to all your accounts at MCB for a great
number of services such as Funds Transfer, Utility Bill Payments, Mobile Top-ups and much
more.

1.4.2.18 MCB Pyara Ghar:

MCB gives dream home at the lowest and best possible mark-up rates. You can choose either
one of our two mark-up rate options- fixed or variable.
Early repayment option tailor-made to allow making partial prepayments at dates that suit.

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Who Can Apply?

Anyone who fulfills the following criteria is eligible to apply:
 Pakistani national residing in the city and area where the product is launched.
 25 years old or above when you apply and under 60 at the time of maturity of the applied
financing period.
 Salaried person, self-employed professional or a businessman with a verifiable monthly
income stream.
 Net take -Home income not less than Rs. 25,000 per month.
 Have 5 years or more of business or professional experience.
 Employed with the present employer for 2 years with a total employment history of 5
years.
 Home Purchase Home Renovation Home Construction.

1.4.2.19 Utility Bill Collection:

With the aim of extending this service to wider range of customers, the number of MCB
branches collecting Utility Bills more than 900.

1.4.2.20 MCB Master Card:

Since the beginning of time, people have tried to find more convenient ways to pay, from gold to
paper money and checks. Today, money is moving away from distinct hard currencies and
towards universal payment products that transcend national borders, time zones, and, with the
Internet, even physical space.
MasterCard International has expanded globally in more locations in the world than any other
card. The card was introduced by MCB Bank Limited in 1995 and now offers card members
over 15 million outlets in 232 countries.

1.4.2.21 Remit Express:

The fastest way of getting your money across Pakistan, Remit Express offers low cost remittance
from U.A.E. and Saudi Arabia. Your relatives, friends or business associates receive drafts
within 72 hours. MCB Remit Express has been specifically designed to meet the needs of the
expatriate Pakistani community residing in the Gulf countries.

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2. Learning & Experience:

2.1 Internship Duration & Rationale for Selection:
I worked in MCB 7-ways Branch for 6 weeks from (21st June-2nd August) & reason for
choosing this branch is that it’s near my house and two of employees were of my Mohallah.

2.2 Details of Training department wise/ Tasks performed

 Account opening Department

 Customer Service Department
 Sui gas, Electricity vouchers
 Fill ATM card forms
 Fill the deposit slips for persons
 Cash Department

2.2.1 Task Performed (a) (Details)

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1st Week:
 Observed basic business process
 Observed movement of customers and Employees inside the Branch
 Learned basics of Account Opening
 Opened PLS saving Accounts
 Opened Student account
At the end of each day I totaled the electricity, water, telephone and check amounts.

2nd & 3rd Week:

 Opened new accounts

 Issued check books
 Made CCs
 Made Vouchers
 Worked as CSO(Customer Service Officer)
 Opened new accounts
 Issued check books
 Sorted Foreign Currency Signature Verification Cards
 Made CCs(Check Collection)
 Made SUI GAS Bills Vouchers
 Made Telephone Bills Vouchers
 Made Electricity Bills Vouchers
 Worked as CSO(Customer Service Officer) and performed the following
activities:

1. Attended phone calls

2. Attended customer inquiries

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2.2.2 Task Performed (b) (Details)

4th Week:
In the 4th week of my internship I learned about Cheque book, Debit card. Some details are as
follows:
 Learned about the issuance of new Cheque book.
 Filled the ATM request forms
 Learned how to issue the ATM cards
 Learned how to issue the ATM Pins
5th Week:

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In the 5th week I know about the different functions of cash department, Cash handling etc…
Although internees were not allowed in cash department because of sensitivity of matter, they
provide me maximum possible knowledge, and I spent few time in Cash DPT.
 Learned basic things about Cash department
 Learned how to write Cash book
 Signature verification
 Cash Deposit slips Processing
 Intercity Cheque Processing
 Made a list of Valued customers
 Filled Cash deposit slips
 Filled some Cheque for aged persons

Process:
In Cash department customer after filling up the checks, bonds etc, give it to the authorized
office. The following information is required for further proceeding of the check;
 Name of the customer
 Exact amount in words and figures
 Code of currency
 Date of the check
 And signature of the Customer

After providing all the above mandatory places check is hand over to the relevant person.
The authorized person after receiving Checks or bonds puts bank stamp on it
 Checks the balance of the customer account.
 Verify the signatures of customer
 Then gives the cash to the customer.

6th Week:
 Learned how to Issue the CDR

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 Made few CDR

 Learned how to issue a PO
 Learned how to make DD and PO
 Made outgoing Clearing
 Made local clearing
 Made intercity clearing

Procedure of making of Cash Deposit Receipt (CDR):

CDR is used locally. It is also in from of Cash AND Check. CDR has no charges.
 A request form is filled by the hands of the customer for making CDR. This form is
known as “CREDIT DEPOSIT FORM”.
 In this form some requirements are compulsory which has to be full up these are check
no, the person name to whom it is going to be transferred, signature specimen, date etc.
 After all these the verification stamp, check transfer stamp, and signature verified stamp
is pasted on it.
 And at the final stage, all the transactions are recorded in a register for keeping banks
records.
 I learned that how DD’s, CDR’s and PO’s are made. And how many charges are applied
on it.

Procedure for outgoing clearing:

I also made out going clearing, for outgoing clearing a list I made an excel sheet of all bills
having depositing account number, amount and Cheque number then separated bills from slips
then posted various stamps on bills and slips as follows
 Clearing stamp of next date on front of bill
 Accounts credited stamp on back of bill

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 Clearing stamp on front of deposit slip

2.3 SWOT Analysis:

2.3.1 STRENGTH:
Following are the strengths of MCB,

 Quality management, marketing, innovation in products and services.

 A good reputation in the banking market.
 Name of MCB makes you recall the highly cooperative, competent and professional
individuals ready to serve you maximum.
 MCB have faster banking services that are making it more prominent in the banking industry
especially in operations and Foreign exchange.
 Customer prefers MCB not only because of its faster speedy service rather due to reasonable
service charges.

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 MCB in Pakistan is the also in the list of highly automated banks like Emirates because of its
modern style of banking through fully computerized control and twenty four hour banking.

2.3.2 WEAKNESSES:
Following are the weakness of MCB,

 The majority of people are not well aware about the products of MCB.
 MCB advertise extensively especially Master Cards.
 A behavior has been noted that bank tries to feel at ease with good looking, rich and educated
people and the poor looking customers feel some bit strange in the environment of the bank. The
bank employees should try to accommodate behaviorally all type of customers.
 In MCB there is lack of specialized skill because of job rotation policy of human resource
department. The bank should concentrate upon increasing its abilities on individual service basis.
 Mismanagement of time is another big mistake in MCB branches, the bank official time of
closing is 5:30pm but due mismanaging of time allocation and work the staff is normally on their
seats till 7:00 or 8:00 clock.

2.3.3 OPPORTUNITIES:
Following are the opportunities for MCB,

 To go global
 Huge untapped market potential in consumer banking as well as Islamic
 Government is supporting very bold steps of bringing and promoting IT in Pakistan. MCB has
an opportunity to improve in technology.
 Customer feedback on different products and accounts has really improved the bank
performance and encourage the atmosphere for other future policies.
 MCB also has an opportunity to expand its new technological advancement more effectively
like; phone-banking and internet banking facilities in order to serve the customer more efficiently

 E-banking facility is also a new opportunity which is a flourishing business in foreign countries
and can also be here, if MCB takes the initiatives.

2.3.4 THREATS:
Following are the threats for MCB,

 Change in government policies has affected the banking business. Still banks have to wait
to get permission of state bank. The freezing of foreign currency accounts is a vital example of
letting people not to trust on banks.
 The Competition has become severe by the entrants of so many banks, So to exist one
will have to prove himself in its services through excellent management and will have to satisfy
its shareholders. Otherwise he will be out the market.

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 The decrease purchasing power of consumer in the current economic situation of the
country affecting the business activity speed too much and the result is the low investment from
the investors in new projects can create problem for the bank because it is working a lot in trade.

2.4 Recommendations:

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 Muslim Commercial Bank Limited
MCB is performing well. Its deposits are growing day by day and so its profitability;
following are my observation and suggestion to improve the efficiency for the
development of the bank

 Most of the bank employees, are sticking to one seat only with the result that they
become master of one particular job and lose their grip on other banking operation.
In my opinion all the employees should have regular job experience all out-look
towards banking. The promotion policy should be adjusted.
 Every year some of the employees should be sent for training to other countries and
employees from other branches should be brought here. Some more reading
material should be provided. The purpose should be to educate the employees with
the advance studies in their field. The employee should be provided the
opportunities to attend and participate in seminars and lectures on banking.
 System should be designed that every employee who has some problems with his
officers can communicate it to the higher management and some steps must be
taken to improve that.
 Recruitments should be strictly on merit basis and induction should be after proper
and extensive training.

CONCLUSION:

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MCB where I do internship was in the rural area. There was purchasing power but still this bank
doesn’t deal in credit DPT and Advances. The emerging banks of the private sector of Pakistan
like MCB have proven to be helpful in improving the overall economy of Pakistan.

MCB has been declared 07 times “Euromoney award” and “Asia Money Award” for the last five
years, which is a very big achievement for Pakistan. Muslim Commercial Bank is heading
towards the right direction and it possesses the necessary potential to improve in all of its sectors.

Thus Muslim Commercial Bank Limited is one of the best banks of Pakistan. But it should still
enhance its services so that customer should satisfy, and should have approach to bank each and
every type of customer which can be increased by effective advertisement.

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References:

For preparing my internship I use following sites,

 www.mcb.com.pk
 www.mcbannualreport2009.com.pk
 www.mcbimages.com

Appendix:

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Acknowledgement:

All Praise to Almighty Allah and our Holy Prophet Mohammad PBUH who gave me the courage
and patience for completion of this final report.

I wish to acknowledge my gratitude to my inspiring Teachers for their endless their persistence,
support and encouragement, and for providing me a lifetime opportunity to work with Muslim
Commercial Bank.

I am very thankful to Muslim Commercial Bank Ltd. 7-ways branch and branch manager Mr.
Imran who gave me opportunity to work with experienced persons in their organization

I am also very thankful to my parents, family and friends that continuously offered encouraging
support…………

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